KPI Standard Ololac

KPI STANDARD
Premium Edition
No. Industry Category Level 1 Category Level 2 Category Level 3 Category Level 4 KPI
1 Environment, Health & Safety Environmental Issues Environment % recycled printer paper
2 Environment, Health & Safety Environmental Issues Environment % of energy used from renewable sources
3 Environment, Health & Safety Environmental Issues Environment Average electrical consumption
4 Environment, Health & Safety Environmental Issues Environment Energy saved due to conservation & efficiency improvements
5 Environment, Health & Safety Environmental Issues Environment Water used per amount of product manufactured
6 Environment, Health & Safety Environmental Issues Environment Total energy used per unit of production
7 Environment, Health & Safety Environmental Issues Environment Corporate average data efficiency (CADE)
8 Environment, Health & Safety Environmental Issues Environment Carbon footprint
9 Environment, Health & Safety Environmental Issues Environment % of hazardous operational waste
10 Environment, Health & Safety Environmental Issues Environment Waste disposed of per amount of product manufactured
11 Environment, Health & Safety Environmental Issues Environment Energy costs per unit of production
12 Environment, Health & Safety Environmental Issues Environment Number of paper pages used per employee
13 Environment, Health & Safety Environmental Issues Environment CO2 Tonnes per employee
14 Environment, Health & Safety Environmental Issues Environment % of materials used that are recycled input materials
15 Environment, Health & Safety Environmental Issues Environment % of volume of water recycled & reused
16 Environment, Health & Safety Environmental Issues Environment Ratio of actual pollution discharge to target levels
17 Environment, Health & Safety Environmental Issues Environment Total Energy Use
18 Environment, Health & Safety Environmental Issues Environment Total Purchased Energy
19 Environment, Health & Safety Environmental Issues Environment Total on-site energy
20 Environment, Health & Safety Environmental Issues Environment Greenhouse gas (GHG) emissions
21 Environment, Health & Safety Environmental Issues Environment Water use
22 Environment, Health & Safety Environmental Issues Environment Contact water use
23 Environment, Health & Safety Environmental Issues Environment Non-contact cooling water use
24 Environment, Health & Safety Environmental Issues Environment % of hazardous debris
25 Environment, Health & Safety Environmental Issues Environment % of non-hazardous operational waste
26 Environment, Health & Safety Environmental Issues Environment % of recycled non-hazardous operational waste
27 Environment, Health & Safety Environmental Issues Environment % of recycled hazardous operational waste
28 Environment, Health & Safety Environmental Issues Environment % of halogenated Volatile Organic Compounds (VOC) emissions
29 Environment, Health & Safety Environmental Issues Environment Water used per amount of product manufactured
30 Environment, Health & Safety Environmental Issues Environment Weight recycled as % of past sales
31 Environment, Health & Safety Environmental Issues Environment Amount of petrol and diesel used
32 Environment, Health & Safety Environmental Issues Environment Pollution incident rate
33 Environment, Health & Safety Environmental Issues Environment Number of accidental releases of substances
34 Environment, Health & Safety Environmental Issues Environment Number of contained spills
35 Environment, Health & Safety Environmental Issues Environment % of usage of water from non-traditional sources
36 Environment, Health & Safety Environmental Issues Environment Aircraft emissions per payload capacity
37 Environment, Health & Safety Environmental Issues Environment % of daylighting in building
38 Environment, Health & Safety Environmental Issues Environment Size of contaminated land sites
39 Environment, Health & Safety Environmental Issues Environment % of actual versus licensed water abstraction
40 Environment, Health & Safety Environmental Issues Environment Number of repeat findings in self-assessments, audits, and inspections.
41 Environment, Health & Safety Health Environment % recycled printer paper
42 Environment, Health & Safety Health Environment % of energy used from renewable sources
43 Environment, Health & Safety Health Environment Average electrical consumption
44 Environment, Health & Safety Health Environment Energy saved due to conservation & efficiency improvements
45 Environment, Health & Safety Health Environment Water used per amount of product manufactured
46 Environment, Health & Safety Health Environment Total energy used per unit of production
47 Environment, Health & Safety Health Environment Corporate average data efficiency (CADE)
48 Environment, Health & Safety Health Environment Carbon footprint
49 Environment, Health & Safety Health Environment % of hazardous operational waste
50 Environment, Health & Safety Health Environment Waste disposed of per amount of product manufactured
51 Environment, Health & Safety Health Environment Energy costs per unit of production
52 Environment, Health & Safety Health Environment Number of paper pages used per employee
53 Environment, Health & Safety Health Environment CO2 Tones per employee
54 Environment, Health & Safety Health Environment % of materials used that are recycled input materials
55 Environment, Health & Safety Health Environment % of volume of water recycled & reused
56 Environment, Health & Safety Health Environment Ratio of actual pollution discharge to target levels
57 Environment, Health & Safety Health Environment Total Energy Use
58 Environment, Health & Safety Health Environment Total Purchased Energy
59 Environment, Health & Safety Health Environment Total on-site energy
60 Environment, Health & Safety Health Environment Greenhouse gas (GHG) emissions
61 Environment, Health & Safety Health Environment Water use
62 Environment, Health & Safety Health Environment Contact water use
63 Environment, Health & Safety Health Environment Non-contact cooling water use
64 Environment, Health & Safety Health Environment % of hazardous debris
65 Environment, Health & Safety Health Environment % of non-hazardous operational waste
66 Environment, Health & Safety Health Environment % of recycled non-hazardous operational waste
67 Environment, Health & Safety Health Environment % of recycled hazardous operational waste
68 Environment, Health & Safety Health Environment % of halogenated Volatile Organic Compounds (VOC) emissions
69 Environment, Health & Safety Health Environment Water used per amount of product manufactured
70 Environment, Health & Safety Health Environment Weight recycled as % of past sales
© 2010 Ololac Corporation. All Rights Reserved. 1 of 75
KPI STANDARD
Premium Edition
71 Environment, Health & Safety Health Environment Amount of petrol and diesel used
72 Environment, Health & Safety Health Environment Pollution incident rate
73 Environment, Health & Safety Health Environment Number of accidental releases of substances
74 Environment, Health & Safety Health Environment Number of contained spills
75 Environment, Health & Safety Health Environment % of usage of water from non-traditional sources
76 Environment, Health & Safety Health Environment Aircraft emissions per payload capacity
77 Environment, Health & Safety Health Environment % of daylighting in building
78 Environment, Health & Safety Health Environment Size of contaminated land sites
79 Environment, Health & Safety Health Environment % of actual versus licensed water abstraction
80 Environment, Health & Safety Health Environment Number of repeat findings in self-assessments, audits, and inspections.
81 Environment, Health & Safety Safety Environment % recycled printer paper
82 Environment, Health & Safety Safety Environment % of energy used from renewable sources
83 Environment, Health & Safety Safety Environment Average electrical consumption
84 Environment, Health & Safety Safety Environment Energy saved due to conservation & efficiency improvements
85 Environment, Health & Safety Safety Environment Water used per amount of product manufactured
86 Environment, Health & Safety Safety Environment Total energy used per unit of production
87 Environment, Health & Safety Safety Environment Corporate average data efficiency (CADE)
88 Environment, Health & Safety Safety Environment Carbon footprint
89 Environment, Health & Safety Safety Environment % of hazardous operational waste
90 Environment, Health & Safety Safety Environment Waste disposed of per amount of product manufactured
91 Environment, Health & Safety Safety Environment Energy costs per unit of production
92 Environment, Health & Safety Safety Environment Number of paper pages used per employee
93 Environment, Health & Safety Safety Environment CO2 Tones per employee
94 Environment, Health & Safety Safety Environment % of materials used that are recycled input materials
95 Environment, Health & Safety Safety Environment % of volume of water recycled & reused
96 Environment, Health & Safety Safety Environment Ratio of actual pollution discharge to target levels
97 Environment, Health & Safety Safety Environment Total Energy Use
98 Environment, Health & Safety Safety Environment Total Purchased Energy
99 Environment, Health & Safety Safety Environment Total on-site energy
100 Environment, Health & Safety Safety Environment Greenhouse gas (GHG) emissions
101 Environment, Health & Safety Safety Environment Water use
102 Environment, Health & Safety Safety Environment Contact water use
103 Environment, Health & Safety Safety Environment Non-contact cooling water use
104 Environment, Health & Safety Safety Environment % of hazardous debris
105 Environment, Health & Safety Safety Environment % of non-hazardous operational waste
106 Environment, Health & Safety Safety Environment % of recycled non-hazardous operational waste
107 Environment, Health & Safety Safety Environment % of recycled hazardous operational waste
108 Environment, Health & Safety Safety Environment % of halogenated Volatile Organic Compounds (VOC) emissions
109 Environment, Health & Safety Safety Environment Water used per amount of product manufactured
110 Environment, Health & Safety Safety Environment Weight recycled as % of past sales
111 Environment, Health & Safety Safety Environment Amount of petrol and diesel used
112 Environment, Health & Safety Safety Environment Pollution incident rate
113 Environment, Health & Safety Safety Environment Number of accidental releases of substances
114 Environment, Health & Safety Safety Environment Number of contained spills
115 Environment, Health & Safety Safety Environment % of usage of water from non-traditional sources
116 Environment, Health & Safety Safety Environment Aircraft emissions per payload capacity
117 Environment, Health & Safety Safety Environment % of daylighting in building
118 Environment, Health & Safety Safety Environment Size of contaminated land sites
119 Environment, Health & Safety Safety Environment % of actual versus licensed water abstraction
120 Environment, Health & Safety Safety Environment Number of repeat findings in self-assessments, audits, and inspections.
121 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Economic Ratio between standard level wage compared to local minimum wage
122 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Economic Proportion of spending on locally-based suppliers
123 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Environmental Energy saved due to conservation & efficiency improvements
124 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Environmental % of materials used that are recycled input materials
125 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Environmental % of volume of water recycled & reused
126 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Human Rights % of suppliers screened on human rights
127 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Human Rights Total number of incidents of discrimination
128 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Human Rights % of investment agreements with human rights clauses
129 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Labor Practice & Decent Work Staff turnover
130 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Labor Practice & Decent Work % of workforce who are persons with disabilities
131 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Labor Practice & Decent Work % of employees receiving regular performance reviews
132 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Labor Practice & Decent Work Female-Male salary ratio relation
133 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Labor Practice & Decent Work % of employees covered by collective bargaining agreements
134 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Labor Practice & Decent Work Average number of training hours per employee
135 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Labor Practice & Decent Work % of workforce who are visible minorities
136 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Labor Practice & Decent Work % of staff who are (women
137 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative Product Responsibility % of products/services assessed for health & safety impacts
138 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative Product Responsibility Number of complaints regarding breaches of customer privacy
139 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative Product Responsibility Average carbon dioxide emissions of vehicles
140 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative Product Responsibility Average fuel economy of vehicles
KPI STANDARD
Premium Edition
141 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Society Cost of non-compliance
142 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Society % of business units analyzed for risks related to corruption
143 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Society Total value of financial contributions to political institutions
144 Environment, Health & Safety Environment, Health & Safety Health & Safety Lost time due to non-fatal accidents per hours worked
145 Environment, Health & Safety Environment, Health & Safety Health & Safety Reportable accidents (including fatalities) per hours worked
146 Environment, Health & Safety Environment, Health & Safety Health & Safety Reportable non-fatal accidents per hours worked
147 Environment, Health & Safety Environment, Health & Safety Health & Safety Lost time due to accidents (including fatalities) per hours worked
148 Environment, Health & Safety Environment, Health & Safety Health & Safety Number of fatalities per hours worked
149 Environment, Health & Safety Environment, Health & Safety Health & Safety % of fatal accidents
150 Environment, Health & Safety Environment, Health & Safety Health & Safety Average overtime hours per person
151 Environment, Health & Safety Environment, Health & Safety Health & Safety % of corrective actions closed out within specified timeframe
152 Environment, Health & Safety Environment, Health & Safety Health & Safety Number of safety inspections
153 Environment, Health & Safety Environment, Health & Safety Health & Safety Employee perception of management commitment (survey)
154 Environment, Health & Safety Environment, Health & Safety Health & Safety % of staff with adequate OHS training
155 Environment, Health & Safety Environment, Health & Safety Health & Safety Health & safety prevention costs
156 Environment, Health & Safety Environment, Health & Safety Health & Safety Total of man-hours in safety and health training
157 Environment, Health & Safety Environment, Health & Safety Health & Safety % of OHS committee recommendations implemented
158 Environment, Health & Safety Environment, Health & Safety Health & Safety % of issues raised by H&S reps auctioned
159 Environment, Health & Safety Environment, Health & Safety Health & Safety % of products/services assessed for health & safety impacts
160 Environment, Health & Safety Environment, Health & Safety Health & Safety Number of non-conformance with legal or internal standards in safety inspections
161 Environment, Health & Safety Environment, Health & Safety Health & Safety Number of solved safety non-conformances
162 Environment, Health & Safety Environment, Health & Safety Health & Safety Cost of solved safety non-conformances
163 Environment, Health & Safety Environment, Health & Safety Health & Safety % of attendance at OHS committee meetings
164 Environment, Health & Safety Environment, Health & Safety Health & Safety % of health and safety representatives (HSR) positions filled
165 Environment, Health & Safety Environment, Health & Safety Health & Safety % of corrective actions completed within planned time-frame
166 Environment, Health & Safety Environment, Health & Safety Health & Safety Safety Audit scores
167 Environment, Health & Safety Environment, Health & Safety Health & Safety Safety attitude scores
168 Environment, Health & Safety Environment, Health & Safety Health & Safety Frequency of senior manager plant tours
169 Environment, Health & Safety Environment, Health & Safety Health & Safety % of managers trained in accident investigation
170 Environment, Health & Safety Environment, Health & Safety Health & Safety Number of near misses
171 Environment, Health & Safety Environment, Health & Safety Health & Safety Number of PM/CM Backlog items
172 Environment, Health & Safety Environment, Health & Safety Health & Safety Number of times work was stopped due to unplanned unsafe condition
173 Environment, Health & Safety Environment, Health & Safety Health & Safety Number of formally raised safety-related employee concerns
174 Environment, Health & Safety Environment, Health & Safety Health & Safety Number of harassment, intimidation, retaliation and discrimination allegations
175 Environment, Health & Safety Environment, Health & Safety Health & Safety Number of violation of rest hours
176 Environment, Health & Safety Environment, Health & Safety Property & Facility Cost of office space per employee
177 Environment, Health & Safety Environment, Health & Safety Property & Facility % of personnel trained in safety, security and facilities measures
178 Environment, Health & Safety Environment, Health & Safety Property & Facility Cost of janitorial services per square foot
179 Environment, Health & Safety Environment, Health & Safety Property & Facility Average equipment costs per employee
180 Environment, Health & Safety Environment, Health & Safety Property & Facility % of daylighting in building
181 Environment, Health & Safety Environment, Health & Safety Social Responsibility % of employees who consider that their business acts responsibly
182 Environment, Health & Safety Environment, Health & Safety Social Responsibility % of suppliers that affirmed business code of conduct
183 Environment, Health & Safety Environment, Health & Safety Social Responsibility Social contributions spent per employee
184 Environment, Health & Safety Environment, Health & Safety Social Responsibility Percentage of operating income dedicated to social contribution
185 Environment, Health & Safety Environment, Health & Safety Social Responsibility Number of initiatives to promote greater environmental responsibility
186 Environment, Health & Safety Environment, Health & Safety Social Responsibility % of eligible employees who signed the Business Conduct and Ethics Policy
187 Environment, Health & Safety Environment, Health & Safety Social Responsibility Philanthropy as a % of (pretax) profit
188 Environment, Health & Safety Environment, Health & Safety Social Responsibility Total investment in the community
189 Environment, Health & Safety Environment, Health & Safety Social Responsibility Funds raised per FTE for non-profit and humanitarian organizations
190 Environment, Health & Safety Environment, Health & Safety Social Responsibility Number of full-time employees dedicated to social investment projects
191 Environment, Health & Safety Child Abuse Protection Instill a feeling of personal power
192 Environment, Health & Safety Child Abuse Protection Learn the facts
193 Environment, Health & Safety Child Abuse Protection Understand the risks
194 Environment, Health & Safety Child Abuse Protection Minimize opportunity
195 Environment, Health & Safety Child Abuse Protection Talk about it
196 Environment, Health & Safety Child Abuse Protection Stay alert
197 Environment, Health & Safety Child Abuse Protection Make a plan
198 Environment, Health & Safety Child Abuse Protection Act on suspicions
199 Environment, Health & Safety Child Abuse Protection Get involved
200 Environment, Health & Safety Social Service Foster Care Turnover % employee
201 Environment, Health & Safety Social Service Foster Care incident report %
202 Environment, Health & Safety Social Service Foster Care per diem rate
203 Environment, Health & Safety Social Service Foster Care employee training
204 Environment, Health & Safety Social Service Foster Care Foster Parent recruitment completed
205 Environment, Health & Safety Social Service Foster Care Turnover % Foster Parent
206 Environment, Health & Safety Social Service Foster Care response time
207 Environment, Health & Safety Social Service Foster Care LOC( (level of care) stays
208 Environment, Health & Safety Social Service Foster Care Abuse and Neglect Reporting
KPI STANDARD
Premium Edition
209 Environment, Health & Safety Social Service Foster Care %Auditing Standards met
210 Environment, Health & Safety Social Service Foster Care % Documentation submitted timely
211 Environment, Health & Safety Social Service Foster Care Communication with Stakeholders increased
212 Environment, Health & Safety Social Service Foster Care IMPACT training completed in 90 days
213 Environment, Health & Safety Social Service Foster Care Criminal Background check completed in 90 days
214 Environment, Health & Safety Social Service Foster Care Home Studies Completed
215 Environment, Health & Safety Social Service Foster Care Bi-monthly Face to Face visit made timely
216 Environment, Health & Safety Social Service Foster Care Reimbursement Rate increased
217 Environment, Health & Safety Social Service Foster Care Reduce Compliance Fines
218 Environment, Health & Safety Social Service Foster Care % Paremency Placement Increased
219 Environment, Health & Safety Social Service Foster Care HIPPA Compliance
220 Environment, Health & Safety Social Service Foster Care File Storage Compliance
221 Environment, Health & Safety Social Service Foster Care Pre-Tax Profit
222 Environment, Health & Safety Social Service Foster Care % Contributed to Community Causes
223 Environment, Health & Safety Social Service Foster Care % of falsification reduced
224 Environment, Health & Safety Social Service Foster Care increase bed space
225 Environment, Health & Safety Social Service Foster Care increase referrals
226 Environment, Health & Safety Social Service Foster Care % attendance to meeting increased
227 Environment, Health & Safety Social Service Foster Care response to communication increased telephone/fax/email
228 Environment, Health & Safety Social Service Foster Care decrease # child placements in the organization
229 Environment, Health & Safety Social Service Foster Care increase sponsorship
230 Finance, Legal & Compliance Finance Market share gain comparison %
231 Finance, Legal & Compliance Finance Market share %
232 Finance, Legal & Compliance Finance % of budget deviation relative to total budget
233 Finance, Legal & Compliance Finance Average discount margin monetary value of items sold
234 Finance, Legal & Compliance Finance Average discount margin % of items sold
235 Finance, Legal & Compliance Finance Average production costs of items
236 Finance, Legal & Compliance Finance Average Product Price (APP)
237 Finance, Legal & Compliance Finance Net Present Value (NPV) of investment
238 Finance, Legal & Compliance Finance % of repeat business turnover
239 Finance, Legal & Compliance Finance Cash dividends paid
240 Finance, Legal & Compliance Finance Incremental amount paid to contractors, as percentage of payroll
241 Finance, Legal & Compliance Finance Z-score for predicting bankruptcy
242 Finance, Legal & Compliance Finance Profit loss due to theft
243 Finance, Legal & Compliance Finance Operating leverage
244 Finance, Legal & Compliance Finance Accounting EBIT
245 Finance, Legal & Compliance Finance Accounting EBITDA
246 Finance, Legal & Compliance Finance Accounting Variable costs
247 Finance, Legal & Compliance Finance Accounting Fixed costs
248 Finance, Legal & Compliance Finance Accounting Indirect costs
249 Finance, Legal & Compliance Finance Accounting % accuracy of periodic financial reports
250 Finance, Legal & Compliance Finance Accounting Accounting costs
251 Finance, Legal & Compliance Finance Accounting Marginal costs
252 Finance, Legal & Compliance Finance Accounting Direct costs
253 Finance, Legal & Compliance Finance Accounting Retained Earnings
254 Finance, Legal & Compliance Finance Accounting Net International Income
255 Finance, Legal & Compliance Finance Accounting Balance Sheet Accounts Payable
256 Finance, Legal & Compliance Finance Accounting Balance Sheet Total Assets
257 Finance, Legal & Compliance Finance Accounting Balance Sheet Long-Term Debt
258 Finance, Legal & Compliance Finance Accounting Balance Sheet Short-Term Debt
259 Finance, Legal & Compliance Finance Accounting Balance Sheet Total Current Liabilities
260 Finance, Legal & Compliance Finance Accounting Balance Sheet Other Noncurrent Liabilities
261 Finance, Legal & Compliance Finance Accounting Balance Sheet Total Liabilities
262 Finance, Legal & Compliance Finance Accounting Balance Sheet Cash
263 Finance, Legal & Compliance Finance Accounting Balance Sheet Net Receivables
264 Finance, Legal & Compliance Finance Accounting Balance Sheet Inventories
265 Finance, Legal & Compliance Finance Accounting Balance Sheet Other Current Assets
266 Finance, Legal & Compliance Finance Accounting Balance Sheet Total Current Assets
267 Finance, Legal & Compliance Finance Accounting Balance Sheet Net Fixed Assets
268 Finance, Legal & Compliance Finance Accounting Balance Sheet Other Noncurrent Assets
269 Finance, Legal & Compliance Finance Accounting Balance Sheet Other Current Liabilities
270 Finance, Legal & Compliance Finance Accounting Balance Sheet Preferred Stock Equity
271 Finance, Legal & Compliance Finance Accounting Balance Sheet Common Stock Equity
272 Finance, Legal & Compliance Finance Accounting Balance Sheet Total Equity
273 Finance, Legal & Compliance Finance Accounting Balance Sheet Shares Outstanding
274 Finance, Legal & Compliance Finance Accounting Balance Sheet Goodwill
275 Finance, Legal & Compliance Finance Accounting Cash flow Net Change in Cash
276 Finance, Legal & Compliance Finance Accounting Income statement Cost of goods sold (COGS)
277 Finance, Legal & Compliance Finance Accounting Income statement Operating margin
278 Finance, Legal & Compliance Finance Accounting Income statement Gross profit margin
KPI STANDARD
Premium Edition
279 Finance, Legal & Compliance Finance Accounting Income statement Cumulative Annual Growth Rate (CAGR)
280 Finance, Legal & Compliance Finance Accounting Income statement Operating income
281 Finance, Legal & Compliance Finance Accounting Income statement Gross profit
282 Finance, Legal & Compliance Finance Accounting Income statement Net profit margin
283 Finance, Legal & Compliance Finance Accounting Income statement SG&A expenses
284 Finance, Legal & Compliance Finance Accounting Income statement Cash Flow Return on Investments (CFROI)
285 Finance, Legal & Compliance Finance Accounts payable/receivable % of overdue invoices
286 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable % of invoices disputed
287 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable % of payable invoices without purchase order
288 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable Creditor days
289 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable % of invoices requiring special payment
290 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable % of electronic invoices
291 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable Cycle time to resolve an invoice error
292 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable Monetary value of invoices outstanding
293 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable Number of invoices outstanding
294 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable Accounts Payable
295 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable Days Payable
296 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable Average monetary value of invoices outstanding
297 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable Number of overdue invoices
298 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable Average monetary value of overdue invoices
299 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable Monetary value of overdue invoices
300 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable Invoicing processing costs
301 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable Accounts Payable Turnover
302 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable % effectiveness in payables management
303 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable % of invoices under query
304 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable % of low value invoices
305 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable Discounts Lost
306 Finance, Legal & Compliance Finance Accounts payable/receivable Account receivable Debtor days
307 Finance, Legal & Compliance Finance Accounts payable/receivable Account receivable % of bad debts against invoiced revenue
308 Finance, Legal & Compliance Finance Accounts payable/receivable Account receivable % of electronic invoices
309 Finance, Legal & Compliance Finance Accounts payable/receivable Account receivable Number of invoices outstanding
310 Finance, Legal & Compliance Finance Accounts payable/receivable Account receivable Accounts Receivable Collection Period
311 Finance, Legal & Compliance Finance Accounts payable/receivable Account receivable Monetary value of invoices outstanding
312 Finance, Legal & Compliance Finance Accounts payable/receivable Account receivable Average monetary value of invoices outstanding
313 Finance, Legal & Compliance Finance Accounts payable/receivable Account receivable Accounts Receivable Turnover
314 Finance, Legal & Compliance Finance Accounts payable/receivable Account receivable Number of overdue invoices
315 Finance, Legal & Compliance Finance Accounts payable/receivable Account receivable Average monetary value of overdue invoices
316 Finance, Legal & Compliance Finance Accounts payable/receivable Account receivable Monetary value of overdue invoices
317 Finance, Legal & Compliance Finance Accounts payable/receivable Account receivable Monetary value of unsettled invoices
318 Finance, Legal & Compliance Finance Accounts payable/receivable Account receivable Number of unsettled invoices
319 Finance, Legal & Compliance Finance Accounts payable/receivable Account receivable Average monetary value of unsettled invoices
320 Finance, Legal & Compliance Finance Accounts payable/receivable Account receivable Receivables against Product, Region, Sales office
321 Finance, Legal & Compliance Finance Accounts payable/receivable Account receivable Invoicing processing costs
322 Finance, Legal & Compliance Finance Asset management Total Assets
323 Finance, Legal & Compliance Finance Asset management Age of assets
324 Finance, Legal & Compliance Finance Asset management Total Current Assets
325 Finance, Legal & Compliance Finance Asset management Net Fixed Assets
326 Finance, Legal & Compliance Finance Asset management Other Current Assets
327 Finance, Legal & Compliance Finance Asset management Other Noncurrent Assets
328 Finance, Legal & Compliance Finance Budgeting Forecast accuracy of budget
329 Finance, Legal & Compliance Finance Budgeting Deviation of planned budget
330 Finance, Legal & Compliance Finance Budgeting Actual vs. budgeted costs
331 Finance, Legal & Compliance Finance Budgeting Number of budget deviations
332 Finance, Legal & Compliance Finance Budgeting Number of years with a balanced budget
333 Finance, Legal & Compliance Finance Budgeting % of budget cuts achieved
334 Finance, Legal & Compliance Finance Budgeting Time by which Budget closed before the year end
335 Finance, Legal & Compliance Finance Budgeting Days taken to close the budget
336 Finance, Legal & Compliance Finance Expense reimbursement Cycle time for expense reimbursements
337 Finance, Legal & Compliance Finance Expense reimbursement Expenses claims processed per FTE
338 Finance, Legal & Compliance Finance Expense reimbursement % of expense report exception line items
339 Finance, Legal & Compliance Finance Expense reimbursement % of expenses violating corporate policy
340 Finance, Legal & Compliance Finance Expense reimbursement Average value of expense claims
341 Finance, Legal & Compliance Finance Expense reimbursement Average number of expense claims per employee/FTE
342 Finance, Legal & Compliance Finance Expense reimbursement Average value of T&E expenses per expense claim
343 Finance, Legal & Compliance Finance Expense reimbursement % of T&E expenses on expense claims
344 Finance, Legal & Compliance Finance Financial Ratios Profit per employee (FTE)
345 Finance, Legal & Compliance Finance Financial Ratios Profit per staff
346 Finance, Legal & Compliance Finance Financial Ratios Cost of office space per employee
347 Finance, Legal & Compliance Finance Financial Ratios Revenue per employee (or FTE)
348 Finance, Legal & Compliance Finance Financial Ratios Bonus payout as a % of the total possible
KPI STANDARD
Premium Edition
349 Finance, Legal & Compliance Finance Financial Ratios Average travel costs per employee
350 Finance, Legal & Compliance Finance Financial Ratios Average telephone/communication costs per employee
351 Finance, Legal & Compliance Finance Financial Ratios Profit per customer
352 Finance, Legal & Compliance Finance Financial Ratios Value to volume ratio
353 Finance, Legal & Compliance Finance Financial Ratios Payroll to Net Sales
354 Finance, Legal & Compliance Finance Financial Ratios Return on Investment (ROI)
355 Finance, Legal & Compliance Finance Financial Ratios Days Sales Outstanding (DSO)
356 Finance, Legal & Compliance Finance Financial Ratios Return on Equity (ROE)
357 Finance, Legal & Compliance Finance Financial Ratios Cumulative Annual Growth Rate (CAGR)
358 Finance, Legal & Compliance Finance Financial Ratios Days Sales Of Inventory (DSI)
359 Finance, Legal & Compliance Finance Financial Ratios Days Payable Outstanding (DPO)
360 Finance, Legal & Compliance Finance Financial Ratios Fixed asset utilization
361 Finance, Legal & Compliance Finance Financial Ratios Cash Flow Return on Investments (CFROI)
362 Finance, Legal & Compliance Finance Financial Ratios Profit per product
363 Finance, Legal & Compliance Finance Financial Ratios Return on capital employed (ROCE)
364 Finance, Legal & Compliance Finance Financial Ratios Economic value added
365 Finance, Legal & Compliance Finance Financial Ratios Share price
366 Finance, Legal & Compliance Finance Financial Ratios Organic revenue growth
367 Finance, Legal & Compliance Finance Financial Ratios Average equipment costs per employee
368 Finance, Legal & Compliance Finance Financial Ratios Gross profit per share
369 Finance, Legal & Compliance Finance Financial Ratios Non-organic revenue growth
370 Finance, Legal & Compliance Finance Financial Ratios Book-to-bill
371 Finance, Legal & Compliance Finance Financial Ratios Equity ratio
372 Finance, Legal & Compliance Finance Financial Ratios Gearing
373 Finance, Legal & Compliance Finance Financial Ratios Internal financing ratio
374 Finance, Legal & Compliance Finance Financial Ratios Cost Income Ratio
375 Finance, Legal & Compliance Finance Financial Ratios Profit per project
376 Finance, Legal & Compliance Finance Financial Ratios Enterprise Value / Takeover Value
377 Finance, Legal & Compliance Finance Financial Ratios Cash Conversion Cycle (CCC)
378 Finance, Legal & Compliance Finance Financial Ratios Sharpe ratio
379 Finance, Legal & Compliance Finance Financial Ratios Quick ratio
380 Finance, Legal & Compliance Finance Financial Ratios Earnings per share
381 Finance, Legal & Compliance Finance Financial Ratios Revenue won/lost due to exchange rates as a % of total revenue
382 Finance, Legal & Compliance Finance Financial Ratios Dividend yield
383 Finance, Legal & Compliance Finance Financial Ratios Corporate credit rating
384 Finance, Legal & Compliance Finance Financial Ratios Sortino ratio
385 Finance, Legal & Compliance Finance Financial Ratios Subsidy Dependence Ratio (SDI)
386 Finance, Legal & Compliance Finance Financial Ratios Purchase price variance
387 Finance, Legal & Compliance Finance Financial Reporting % of financial reports issued on time
388 Finance, Legal & Compliance Finance Financial Reporting Cycle time to perform periodic close
389 Finance, Legal & Compliance Finance Financial Reporting Delay in production of financial reports
390 Finance, Legal & Compliance Finance Financial Reporting Accuracy of financial statements
391 Finance, Legal & Compliance Finance Financial Reporting Average costs to produce financial statements
392 Finance, Legal & Compliance Finance Financial Reporting Average costs of rework of financial statements due to inaccuracy
393 Finance, Legal & Compliance Finance Number of complaints regarding breaches of customer privacy
394 Finance, Legal & Compliance Finance Audit Corrective action response time
395 Finance, Legal & Compliance Finance Audit % of policies reported with non-conformances
396 Finance, Legal & Compliance Finance Audit Time to respond to legal discovery of records
397 Finance, Legal & Compliance Finance Audit Number of repeat audit findings
398 Finance, Legal & Compliance Finance Audit % of past due corrective actions
399 Finance, Legal & Compliance Finance Audit Number of Audit Finding closing more than two weeks
400 Finance, Legal & Compliance Finance Audit Number of postponed ISO 9001 Internal Audit caused by Auditor
401 Finance, Legal & Compliance Finance Audit Number of postponed ISO 9001 Internal Audit caused by Auditee
402 Finance, Legal & Compliance Finance Audit Number of minor finding on ISO 9001 Internal Audit
403 Finance, Legal & Compliance Legal Legal Total legal spending as % of revenue
404 Finance, Legal & Compliance Legal Legal % of legal budget spent externally
405 Finance, Legal & Compliance Legal Legal Legal staff per size of revenue
406 Finance, Legal & Compliance Legal Legal Legal staff per billion of revenue
407 Finance, Legal & Compliance Legal Legal Cost per hour per lawyer (in-house)
408 Finance, Legal & Compliance Compliance Liquidity Short Term Assets to Short Term Liabilities
409 Finance, Legal & Compliance Compliance Liquidity Net Short Term Liabilities to Assets
410 Finance, Legal & Compliance Compliance Payroll % of untimely payroll payments
411 Finance, Legal & Compliance Compliance Payroll Cycle time to process payroll
412 Finance, Legal & Compliance Compliance Payroll % of manual payroll payments
413 Finance, Legal & Compliance Compliance Payroll Cost per pay slip issued
414 Finance, Legal & Compliance Compliance Payroll Cycle time to resolve payroll errors
415 Finance, Legal & Compliance Compliance Payroll % of payroll disbursements that include retroactive pay adjustments
416 Finance, Legal & Compliance Compliance Payroll Systems cost of payroll process as % of total payroll cost
417 Finance, Legal & Compliance Compliance Payroll Payment errors as % of total payroll disbursement
418 Finance, Legal & Compliance Compliance Payroll Timeliness in submission of statutory returns
KPI STANDARD
Premium Edition
419 Finance, Legal & Compliance Compliance Payroll Instances of filing of accurate statutory returns
420 Finance, Legal & Compliance Compliance Taxes % of taxes paid in-time
421 Finance, Legal & Compliance Compliance Taxes % of disputed tax statements
422 Finance, Legal & Compliance Compliance Taxes % of tax statements filed in-time
423 Finance, Legal & Compliance Compliance Taxes % of error in placing w.h tax right parameters
424 Finance, Legal & Compliance Compliance Taxes Cost of tax penalties
425 Finance, Legal & Compliance Compliance Taxes % of overdue tax statements
426 Finance, Legal & Compliance Compliance Asset management Total Assets
427 Finance, Legal & Compliance Compliance Asset management Age of assets
428 Finance, Legal & Compliance Compliance Asset management Total Current Assets
429 Finance, Legal & Compliance Compliance Asset management Net Fixed Assets
430 Finance, Legal & Compliance Compliance Asset management Other Current Assets
431 Finance, Legal & Compliance Compliance Asset management Other Noncurrent Assets
432 Finance, Legal & Compliance Compliance Budgeting Forecast accuracy of budget
433 Finance, Legal & Compliance Compliance Budgeting Deviation of planned budget
434 Finance, Legal & Compliance Compliance Budgeting Actual vs. budgeted costs
435 Finance, Legal & Compliance Compliance Budgeting Number of budget deviations
436 Finance, Legal & Compliance Compliance Budgeting Number of years with a balanced budget
437 Finance, Legal & Compliance Compliance Budgeting % of budget cuts achieved
438 Finance, Legal & Compliance Compliance Budgeting Time by which Budget closed before the year end
439 Finance, Legal & Compliance Compliance Budgeting Days taken to close the budget
440 Finance, Legal & Compliance Compliance Expense reimbursement Cycle time for expense reimbursements
441 Finance, Legal & Compliance Compliance Expense reimbursement Expenses claims processed per FTE
442 Finance, Legal & Compliance Compliance Expense reimbursement % of expense report exception line items
443 Finance, Legal & Compliance Compliance Expense reimbursement % of expenses violating corporate policy
444 Finance, Legal & Compliance Compliance Expense reimbursement Average value of expense claims
445 Finance, Legal & Compliance Compliance Expense reimbursement Average number of expense claims per employee/FTE
446 Finance, Legal & Compliance Compliance Expense reimbursement Average value of T&E expenses per expense claim
447 Finance, Legal & Compliance Compliance Expense reimbursement % of T&E expenses on expense claims
448 Finance, Legal & Compliance Compliance Financial Ratios Profit per employee (FTE)
449 Finance, Legal & Compliance Compliance Financial Ratios Profit per staff
450 Finance, Legal & Compliance Compliance Financial Ratios Cost of office space per employee
451 Finance, Legal & Compliance Compliance Financial Ratios Revenue per employee (or FTE)
452 Finance, Legal & Compliance Compliance Financial Ratios Bonus payout as a % of the total possible
453 Finance, Legal & Compliance Compliance Financial Ratios Average travel costs per employee
454 Finance, Legal & Compliance Compliance Financial Ratios Average telephone/communication costs per employee
455 Finance, Legal & Compliance Compliance Financial Ratios Profit per customer
456 Finance, Legal & Compliance Compliance Financial Ratios Value to volume ratio
457 Finance, Legal & Compliance Compliance Financial Ratios Payroll to Net Sales
458 Finance, Legal & Compliance Compliance Financial Ratios Return on Investment (ROI)
459 Finance, Legal & Compliance Compliance Financial Ratios Days Sales Outstanding (DSO)
460 Finance, Legal & Compliance Compliance Financial Ratios Return on Equity (ROE)
461 Finance, Legal & Compliance Compliance Financial Ratios Cumulative Annual Growth Rate (CAGR)
462 Finance, Legal & Compliance Compliance Financial Ratios Days Sales Of Inventory (DSI)
463 Finance, Legal & Compliance Compliance Financial Ratios Days Payable Outstanding (DPO)
464 Finance, Legal & Compliance Compliance Financial Ratios Fixed asset utilization
465 Finance, Legal & Compliance Compliance Financial Ratios Cash Flow Return on Investments (CFROI)
466 Finance, Legal & Compliance Compliance Financial Ratios Profit per product
467 Finance, Legal & Compliance Compliance Financial Ratios Return on capital employed (ROCE)
468 Finance, Legal & Compliance Compliance Financial Ratios Economic value added
469 Finance, Legal & Compliance Compliance Financial Ratios Share price
470 Finance, Legal & Compliance Compliance Financial Ratios Organic revenue growth
471 Finance, Legal & Compliance Compliance Financial Ratios Average equipment costs per employee
472 Finance, Legal & Compliance Compliance Financial Ratios Gross profit per share
473 Finance, Legal & Compliance Compliance Financial Ratios Non-organic revenue growth
474 Finance, Legal & Compliance Compliance Financial Ratios Book-to-bill
475 Finance, Legal & Compliance Compliance Financial Ratios Equity ratio
476 Finance, Legal & Compliance Compliance Financial Ratios Gearing
477 Finance, Legal & Compliance Compliance Financial Ratios Internal financing ratio
478 Finance, Legal & Compliance Compliance Financial Ratios Cost Income Ratio
479 Finance, Legal & Compliance Compliance Financial Ratios Profit per project
480 Finance, Legal & Compliance Compliance Financial Ratios Enterprise Value / Takeover Value
481 Finance, Legal & Compliance Compliance Financial Ratios Cash Conversion Cycle (CCC)
482 Finance, Legal & Compliance Compliance Financial Ratios Sharpe ratio
483 Finance, Legal & Compliance Compliance Financial Ratios Quick ratio
484 Finance, Legal & Compliance Compliance Financial Ratios Earnings per share
485 Finance, Legal & Compliance Compliance Financial Ratios Revenue won/lost due to exchange rates as a % of total revenue
486 Finance, Legal & Compliance Compliance Financial Ratios Dividend yield
487 Finance, Legal & Compliance Compliance Financial Ratios Corporate credit rating
488 Finance, Legal & Compliance Compliance Financial Ratios Sortino ratio
KPI STANDARD
Premium Edition
489 Finance, Legal & Compliance Compliance Financial Ratios Subsidy Dependence Ratio (SDI)
490 Finance, Legal & Compliance Compliance Financial Ratios Purchase price variance
491 Finance, Legal & Compliance Compliance Financial Reporting % of financial reports issued on time
492 Finance, Legal & Compliance Compliance Financial Reporting Cycle time to perform periodic close
493 Finance, Legal & Compliance Compliance Financial Reporting Delay in production of financial reports
494 Finance, Legal & Compliance Compliance Financial Reporting Accuracy of financial statements
495 Finance, Legal & Compliance Compliance Financial Reporting Average costs to produce financial statements
496 Finance, Legal & Compliance Compliance Financial Reporting Average costs of rework of financial statements due to inaccuracy
497 Finance, Legal & Compliance Compliance Number of complaints regarding breaches of customer privacy
498 Finance, Legal & Compliance Compliance Audit Corrective action response time
499 Finance, Legal & Compliance Compliance Audit % of policies reported with non-conformances
500 Finance, Legal & Compliance Compliance Audit Time to respond to legal discovery of records
501 Finance, Legal & Compliance Compliance Audit Number of repeat audit findings
502 Finance, Legal & Compliance Compliance Audit % of past due corrective actions
503 Finance, Legal & Compliance Compliance Audit Number of Audit Finding closing more than two weeks
504 Finance, Legal & Compliance Compliance Audit Number of postponed ISO 9001 Internal Audit caused by Auditor
505 Finance, Legal & Compliance Compliance Audit Number of postponed ISO 9001 Internal Audit caused by Auditee
506 Finance, Legal & Compliance Compliance Audit Number of minor finding on ISO 9001 Internal Audit
507 Finance, Legal & Compliance Compliance Board of directors Average director tenure
508 Finance, Legal & Compliance Compliance Board of directors Average number of other (public) company board seats
509 Finance, Legal & Compliance Compliance Board of directors % of executive directors
510 Finance, Legal & Compliance Compliance Board of directors % of independent directors
511 Finance, Legal & Compliance Compliance Board of directors Level of industry expertise of new board members
512 Finance, Legal & Compliance Compliance Compliance Cost of non-compliance
513 Finance, Legal & Compliance Compliance Compliance Number of (critical) non-compliance issues identified
514 Finance, Legal & Compliance Compliance Compliance Number of non-compliance issues reported
Average time lag between identification of external compliance issues and
515 Finance, Legal & Compliance Compliance Compliance
resolution
516 Finance, Legal & Compliance Compliance Compliance Frequency of compliance reviews
517 Finance, Legal & Compliance Compliance Compliance Age of agreed-upon recommendations
Number of weaknesses identified by external qualification and certification
518 Finance, Legal & Compliance Compliance External requirements
reports
519 Finance, Legal & Compliance Compliance Governance Percentage of strategic objectives achieved.
520 Finance, Legal & Compliance Compliance Information Security % of systems with latest antivirus/antispyware signatures
521 Finance, Legal & Compliance Compliance Information Security % of systems covered by antivirus/antispyware software
522 Finance, Legal & Compliance Compliance Information Security Age of backup
523 Finance, Legal & Compliance Compliance Information Security % of backup operations that are successful
524 Finance, Legal & Compliance Compliance Information Security Average time to restore backup
525 Finance, Legal & Compliance Compliance Information Security % of obsolete user accounts
526 Finance, Legal & Compliance Compliance Information Security Time lag between detection, reporting and acting upon security incidents
Proportion of information security risks for which satisfactory controls have been
527 Finance, Legal & Compliance Compliance Information Security
fully implemented
528 Finance, Legal & Compliance Compliance Information Security Relative proportions of risks identified
529 Finance, Legal & Compliance Compliance Information Security Number of information security-related risks
530 Finance, Legal & Compliance Compliance Information Security Information security costs as a proportion of total revenue or IT budget
531 Finance, Legal & Compliance Compliance Information Security Information security policy deployment and adoption
532 Finance, Legal & Compliance Compliance Information Security Average time between tests of backup
533 Finance, Legal & Compliance Compliance Information Security Number of complaints regarding breaches of customer privacy
534 Finance, Legal & Compliance Compliance Information Security % of physical backup / archive media that are fully encrypted
535 Finance, Legal & Compliance Compliance Information Security % of test backup restores that are successful
536 Finance, Legal & Compliance Compliance Information Security Average time to restore off-site backup
537 Finance, Legal & Compliance Compliance Information Security % of secure third party connections
538 Finance, Legal & Compliance Compliance Internal Control Number of (internal) control improvement initiatives
539 Finance, Legal & Compliance Compliance Internal Control Number of (major) internal control breaches
540 Finance, Legal & Compliance Compliance Internal Control % of key controls
541 Finance, Legal & Compliance Compliance Internal Control Time between internal control deficiency occurrence and reporting
542 Finance, Legal & Compliance Compliance Regulatory laws Average time lag between new regulation and initiation of review
543 Finance, Legal & Compliance Compliance Regulatory laws Number of regulatory or legal non-compliance events
544 Finance, Legal & Compliance Compliance Regulatory laws HIPAA % of HIPAA unauthorized disclosures
545 Finance, Legal & Compliance Compliance Risk Management Staff annual leave
546 Finance, Legal & Compliance Compliance Risk Management % of unassessed risks
547 Finance, Legal & Compliance Compliance Investment Return on Equity (ROE)
548 Finance, Legal & Compliance Compliance Investment Net present value (NPV)
549 Finance, Legal & Compliance Compliance Investment Internal Rate Of Return (IRR)
550 Finance, Legal & Compliance Asset Management Depreciation - Straight Line Method
551 Finance, Legal & Compliance Asset Management Depreciation - Declining Balance Method
552 Finance, Legal & Compliance Asset Management Depreciation - Sum of the Years Digits Method
553 Finance, Legal & Compliance Asset Management Accumulated Depreciation
554 Finance, Legal & Compliance Asset Management Gain on Disposal of Assets
555 Finance, Legal & Compliance Asset Management Loss on Disposal of Assets
KPI STANDARD
Premium Edition
556 Finance, Legal & Compliance Asset Management Book Value
557 Finance, Legal & Compliance Accounting Cost of Goods Manufactured
558 Finance, Legal & Compliance Accounting Schedule of Cost of Goods Manufactured
559 Finance, Legal & Compliance Accounting Finished Goods
560 Finance, Legal & Compliance Accounting Manufacturing Overhead
561 Finance, Legal & Compliance Accounting Sunk Cost
562 Finance, Legal & Compliance Accounting Work in process
563 Finance, Legal & Compliance Accounting Raw Materials
564 Finance, Legal & Compliance Accounting Bill of Materials
565 Finance, Legal & Compliance Accounting Contribution Margin
566 Finance, Legal & Compliance Accounting Contribution Margin Ratio
567 Finance, Legal & Compliance Accounting Break Even Point
568 Finance, Legal & Compliance Accounting Chart of Accounts
569 Finance, Legal & Compliance Accounting Account Analysis
570 Finance, Legal & Compliance Accounting Adjusting Journal Entries
571 Finance, Legal & Compliance Accounting Bank Reconciliation
572 Finance, Legal & Compliance Accounting Bank Balance
573 Finance, Legal & Compliance Accounting Deposits in Transit
574 Finance, Legal & Compliance Accounting Outstanding checks
575 Finance, Legal & Compliance Accounting Book Balance
576 Finance, Legal & Compliance Accounting Operating Leverage
577 Finance, Legal & Compliance Accounting Variance
578 Finance, Legal & Compliance Accounting Overhead
579 Finance, Legal & Compliance Accounting Cash Flow Statement
580 Finance, Legal & Compliance Accounting Cash Flow from Operating Activities
581 Finance, Legal & Compliance Accounting Cash Flow from Investing Activities
582 Finance, Legal & Compliance Accounting Cash Flow from Financing Activities
583 Finance, Legal & Compliance Financial Ratios Price Earnings Ratio
584 Finance, Legal & Compliance Financial Ratios Return on Total Assets
585 Finance, Legal & Compliance Financial Ratios Current Ratio
586 Finance, Legal & Compliance Financial Ratios Debt-to-equity ratio
587 Finance, Legal & Compliance Financial Ratios Dividend payout ratio
588 Finance, Legal & Compliance Financial Ratios Inventory turnover
589 Finance, Legal & Compliance Financial Ratios Working Capital
590 Finance, Legal & Compliance Budgeting Cash Budget
591 Finance, Legal & Compliance Budgeting Sales Budget
592 Finance, Legal & Compliance Budgeting Direct Materials Budget
593 Finance, Legal & Compliance Budgeting Manufacturing Overhead Budget
594 Finance, Legal & Compliance Budgeting Master Budget
595 Finance, Legal & Compliance Budgeting Selling and Administrative Expense Budget
596 Finance, Legal & Compliance Budgeting Direct Labor Budget
597 Finance, Legal & Compliance Budgeting Production Budget
598 Human Resources, Personnel Human Resources % of taxes paid in-time
599 Human Resources, Personnel Human Resources % of disputed tax statements
600 Human Resources, Personnel Human Resources % of tax statements filed in-time
601 Human Resources, Personnel Human Resources % of error in placing w.h tax right parameters
602 Human Resources, Personnel Human Resources Cost of tax penalties
603 Human Resources, Personnel Human Resources % of overdue tax statements
604 Human Resources, Personnel Human Resources Development % of new hire retention
605 Human Resources, Personnel Human Resources Development Absence rate
606 Human Resources, Personnel Human Resources Development Average time employees are in same job/function
607 Human Resources, Personnel Human Resources Development % of employees receiving regular performance reviews
608 Human Resources, Personnel Human Resources Development Average tenure per employee
609 Human Resources, Personnel Human Resources Development Overtime rate
610 Human Resources, Personnel Human Resources Development Ratio between internal promotions and external hires for open functions
611 Human Resources, Personnel Human Resources Development % of women in management
612 Human Resources, Personnel Human Resources Development % of low performing employees
613 Human Resources, Personnel Human Resources Development % of high performing employees
614 Human Resources, Personnel Human Resources Development % of staff with appropriate qualifications
615 Human Resources, Personnel Human Resources Development Total OT Hours
616 Human Resources, Personnel Human Resources Development % of outstanding employee probation reports
617 Human Resources, Personnel Human Resources Development Overtime headcount factor
618 Human Resources, Personnel Human Resources Development Average vacation hours utilized
619 Human Resources, Personnel Human Resources Development Ratio of work days to utilized vacation days
620 Human Resources, Personnel Human Resources Development % of employees that almost utilized their vacation balances
621 Human Resources, Personnel Human Resources Development % of completed employee probation reports
622 Human Resources, Personnel Human Resources Development Number of harassment, intimidation, retaliation and discrimination allegations
623 Human Resources, Personnel Human Resources Development % of training courses requested but not offered
624 Human Resources, Personnel Human Resources Development % of employees participating in career coaching program
KPI STANDARD
Premium Edition
625 Human Resources, Personnel Human Resources Development % of employees that have been assessed
626 Human Resources, Personnel Human Resources Development Average lead time to promotion
627 Human Resources, Personnel Human Resources HR Ratios Staff turnover
628 Human Resources, Personnel Human Resources HR Ratios Profit per employee (FTE)
629 Human Resources, Personnel Human Resources HR Ratios Cost of office space per employee
630 Human Resources, Personnel Human Resources HR Ratios Absence rate
631 Human Resources, Personnel Human Resources HR Ratios Average number of sick days per employee
632 Human Resources, Personnel Human Resources HR Ratios Average tenure per employee
633 Human Resources, Personnel Human Resources HR Ratios Bonus payout as a % of the total possible
634 Human Resources, Personnel Human Resources HR Ratios Average telephone/communication costs per employee
635 Human Resources, Personnel Human Resources HR Ratios Average age of workforce
636 Human Resources, Personnel Human Resources HR Ratios % of temporary contracted FTEs
637 Human Resources, Personnel Human Resources HR Ratios Revenue per employee (or FTE)
638 Human Resources, Personnel Human Resources HR Ratios Average travel costs per employee
639 Human Resources, Personnel Human Resources HR Ratios % of workforce who are persons with disabilities
640 Human Resources, Personnel Human Resources HR Ratios Percent of higher degree employees
641 Human Resources, Personnel Human Resources HR Ratios Average salary per employee
642 Human Resources, Personnel Human Resources HR Ratios % of part-time employees
643 Human Resources, Personnel Human Resources HR Ratios Compa ratio (CP)
644 Human Resources, Personnel Human Resources HR Ratios Average sickness days per FTE
645 Human Resources, Personnel Human Resources HR Ratios % of part-time employees that are female
646 Human Resources, Personnel Human Resources HR Ratios Job satisfaction (index)
647 Human Resources, Personnel Human Resources HR Ratios Employer satisfaction (index)
648 Human Resources, Personnel Human Resources HR Ratios % of sick days (illness rate)
649 Human Resources, Personnel Human Resources HR Ratios Human Capital Value Added
650 Human Resources, Personnel Human Resources HR Ratios Total full-time headcount
651 Human Resources, Personnel Human Resources HR Ratios Total headcount
652 Human Resources, Personnel Human Resources HR Ratios Overtime headcount factor
653 Human Resources, Personnel Human Resources HR Ratios Total labor cost
654 Human Resources, Personnel Human Resources HR Ratios Overtime labor cost ratio
655 Human Resources, Personnel Human Resources HR Ratios Average equipment costs per employee
656 Human Resources, Personnel Human Resources HR Ratios % of workforce who are visible minorities
657 Human Resources, Personnel Human Resources HR Ratios % of staff who are (women
658 Human Resources, Personnel Human Resources HR Ratios Human Capital ROI
659 Human Resources, Personnel Human Resources HR Ratios Independent contractors vs. employees ratio
660 Human Resources, Personnel Human Resources HR Ratios Average span of control
661 Human Resources, Personnel Human Resources HR Ratios % of management FTEs
662 Human Resources, Personnel Human Resources HR Ratios % of employees from minority groups managing x or more staff members
663 Human Resources, Personnel Human Resources Recruitment % of new hire retention
664 Human Resources, Personnel Human Resources Recruitment Average time to recruit
665 Human Resources, Personnel Human Resources Recruitment Average sourcing cost per hire
666 Human Resources, Personnel Human Resources Recruitment Average interviewing costs
667 Human Resources, Personnel Human Resources Recruitment Average open time of job positions
668 Human Resources, Personnel Human Resources Recruitment Job offer acceptance rate
669 Human Resources, Personnel Human Resources Recruitment Cycle time from job acceptance until job start
670 Human Resources, Personnel Human Resources Recruitment Average number of interviewees for open job positions
671 Human Resources, Personnel Human Resources Recruitment Average number of responses for open job positions
672 Human Resources, Personnel Human Resources Recruitment Average feedback time on candidates
673 Human Resources, Personnel Human Resources Recruitment % of new employees/candidates with a recruiting fee
674 Human Resources, Personnel Human Resources Recruitment % of screened newly recruited employees
675 Human Resources, Personnel Human Resources Recruitment Offer conversion rate
676 Human Resources, Personnel Human Resources Recruitment % of recommended job applicants
677 Human Resources, Personnel Human Resources Recruitment Recruitment through advertisement factor
678 Human Resources, Personnel Human Resources Recruitment Turnover of new hire during first year
679 Human Resources, Personnel Human Resources Recruitment New hire satisfaction rate with recruiting process
680 Human Resources, Personnel Human Resources Recruitment Average cost to recruit per job position
681 Human Resources, Personnel Human Resources Recruitment Performance evaluation scores on hired candidates
682 Human Resources, Personnel Human Resources Recruitment % of vacancies filled internally
683 Human Resources, Personnel Human Resources Recruitment Actual versus budgeted cost of hire
684 Human Resources, Personnel Human Resources Recruitment % of job vacancies
685 Human Resources, Personnel Human Resources Recruitment Recruiting fee as percentage of annual salary
686 Human Resources, Personnel Human Resources Recruitment Recruitment source ratio
687 Human Resources, Personnel Human Resources Recruitment Average number of interviews from submitted resumes
688 Human Resources, Personnel Human Resources Recruitment % of job vacancies for new positions
689 Human Resources, Personnel Human Resources Recruitment % of job vacancies for (previously) filled positions
690 Human Resources, Personnel Human Resources Recruitment Recruitment achievement %
691 Human Resources, Personnel Human Resources Recruitment # of MPP adjustments
692 Human Resources, Personnel Human Resources Recruitment % of 'wanted' new hire retention
693 Human Resources, Personnel Human Resources Recruitment Notice to sales budget delivery period
694 Human Resources, Personnel Human Resources Recruitment Head-to-Head Hire Rate
KPI STANDARD
Premium Edition
695 Human Resources, Personnel Human Resources Recruitment Top Schools hire %
696 Human Resources, Personnel Human Resources Recruitment Local Schools hire %
697 Human Resources, Personnel Human Resources Retirement Average staff turnover costs
698 Human Resources, Personnel Human Resources Retirement Average retirement age
699 Human Resources, Personnel Human Resources Retirement Average performance scores of departing employees
700 Human Resources, Personnel Human Resources Retirement Cost of replacing a key worker vs re-training, re-deploying and retaining
701 Human Resources, Personnel Human Resources Retirement % of early retirements
702 Human Resources, Personnel Human Resources Retirement Performance scores of departing versus existing employees
703 Human Resources, Personnel Human Resources Retirement % of employees taking ill health retirement
704 Human Resources, Personnel Human Resources Reward & Retainment Average staff turnover costs
705 Human Resources, Personnel Human Resources Reward & Retainment Average retirement age
706 Human Resources, Personnel Human Resources Reward & Retainment Average performance scores of departing employees
707 Human Resources, Personnel Human Resources Reward & Retainment Cost of replacing a key worker vs re-training, re-deploying and retaining
708 Human Resources, Personnel Human Resources Reward & Retainment % of early retirements
709 Human Resources, Personnel Human Resources Reward & Retainment Performance scores of departing versus existing employees
710 Human Resources, Personnel Human Resources Reward & Retainment % of employees taking ill health retirement
711 Human Resources, Personnel Human Resources Telecommuting Average travel costs per employee
712 Human Resources, Personnel Human Resources Telecommuting Average days of telecommuting per FTE
713 Human Resources, Personnel Human Resources Telecommuting Manager satisfaction with teleworking
714 Human Resources, Personnel Human Resources Telecommuting Estimated cost savings of employer by having employees telework
715 Human Resources, Personnel Human Resources Telecommuting Employee satisfaction with teleworking
716 Human Resources, Personnel Human Resources Telecommuting Average estimated cost savings of employees that are teleworking
717 Human Resources, Personnel Human Resources Workers Compensation Average cost per workers compensation claim
718 Human Resources, Personnel Human Resources Workers Compensation Average losses as a % of payroll
719 Human Resources, Personnel Human Resources Workers Compensation Average indemnity cost per lost time claim
720 Human Resources, Personnel Human Resources Workers Compensation Average medical cost per lost time claim
721 Human Resources, Personnel Human Resources Workers Compensation Average expense cost per lost time claim
722 Human Resources, Personnel Human Resources Workers Compensation Average cost per lost time claim
723 Human Resources, Personnel Human Resources Workers Compensation Average cost per medical only claim
724 Human Resources, Personnel Human Resources Workers Compensation % of lost time claims to total claims
725 Human Resources, Personnel Human Resources Workers Compensation Average losses per FTE
726 Human Resources, Personnel Human Resources Workers Compensation Average losses as a % of revenue
727 Human Resources, Personnel Human Resources Workforce % of time spent on planned work items
728 Human Resources, Personnel Human Resources Workforce % of time sheets in need of correction/validation
729 Human Resources, Personnel Human Resources Workforce Work items queue rate
730 Human Resources, Personnel Human Resources Workforce % of high performing employees
731 Human Resources, Personnel Human Resources Workforce % man hours available
732 Human Resources, Personnel Human Resources Workforce % of man-days lost due to strike
733 Human Resources, Personnel Human Resources Workforce Percentage of employees of supervisory level who are not permanent in their role
734 Human Resources, Personnel Human Resources Workforce New staff versus experienced staff ratio
735 Human Resources, Personnel Human Resources Workforce Employee lateness %
736 Human Resources, Personnel Human Resources Workforce Average overtime hours per person
737 Human Resources, Personnel Human Resources Workforce % of low performing employees
738 Human Resources, Personnel Human Resources Workforce Average sickness period of employees
739 Human Resources, Personnel Human Resources Workforce % of employees on long-term sickness leave
740 Human Resources, Personnel Human Resources Workforce % of employees on short-term sickness leave
741 Human Resources, Personnel Human Resources Workforce Job satisfaction (index)
742 Human Resources, Personnel Human Resources Workforce Workforce stability
743 Human Resources, Personnel Human Resources Workforce % of overdue work items
744 Human Resources, Personnel Human Resources Workforce Average overdue time of work items
745 Human Resources, Personnel Human Resources Workforce Average planned workload per workforce member
746 Human Resources, Personnel Human Resources Workforce Ratio of work days to utilized vacation days
747 Human Resources, Personnel Human Resources Workforce % staff in team with excess sick leave
748 Human Resources, Personnel Human Resources Workforce Effective Worktime Index
749 Human Resources, Personnel Human Resources Workforce % of employees that almost utilized their vacation balances
750 Human Resources, Personnel Human Resources Workforce % of senior employees
751 Human Resources, Personnel Human Resources Workforce % employees to have a loyalty to company
752 Human Resources, Personnel Human Resources Workforce Staff annual leave
753 Human Resources, Personnel Human Resources Workforce Number of violation of rest hours
754 Human Resources, Personnel Human Resources Workforce Accrued Annual leave
755 Human Resources, Personnel Human Resources Workforce % of eligible employees who signed the Business Conduct and Ethics Policy
756 Human Resources, Personnel Human Resources Counseling % of new hire retention
757 Human Resources, Personnel Human Resources Counseling Absence rate
758 Human Resources, Personnel Human Resources Counseling Average time employees are in same job/function
759 Human Resources, Personnel Human Resources Counseling % of employees receiving regular performance reviews
760 Human Resources, Personnel Human Resources Counseling Average tenure per employee
761 Human Resources, Personnel Human Resources Counseling Overtime rate
762 Human Resources, Personnel Human Resources Counseling Ratio between internal promotions and external hires for open functions
763 Human Resources, Personnel Human Resources Counseling % of women in management
KPI STANDARD
Premium Edition
764 Human Resources, Personnel Human Resources Counseling % of low performing employees
765 Human Resources, Personnel Human Resources Counseling % of high performing employees
766 Human Resources, Personnel Human Resources Counseling % of staff with appropriate qualifications
767 Human Resources, Personnel Human Resources Counseling Total OT Hours
768 Human Resources, Personnel Human Resources Counseling % of outstanding employee probation reports
769 Human Resources, Personnel Human Resources Counseling Overtime headcount factor
770 Human Resources, Personnel Human Resources Counseling Average vacation hours utilized
771 Human Resources, Personnel Human Resources Counseling Ratio of work days to utilized vacation days
772 Human Resources, Personnel Human Resources Counseling % of employees that almost utilized their vacation balances
773 Human Resources, Personnel Human Resources Counseling % of completed employee probation reports
774 Human Resources, Personnel Human Resources Counseling Number of harassment, intimidation, retaliation and discrimination allegations
775 Human Resources, Personnel Human Resources Counseling % of training courses requested but not offered
776 Human Resources, Personnel Human Resources Counseling % of employees participating in career coaching program
777 Human Resources, Personnel Human Resources Counseling % of employees that have been assessed
778 Human Resources, Personnel Human Resources Counseling Average lead time to promotion
779 Human Resources, Personnel Human Resources Redeployment Average staff turnover costs
780 Human Resources, Personnel Human Resources Redeployment Average retirement age
781 Human Resources, Personnel Human Resources Redeployment Average performance scores of departing employees
782 Human Resources, Personnel Human Resources Redeployment Cost of replacing a key worker vs re-training, re-deploying and retaining
783 Human Resources, Personnel Human Resources Redeployment % of early retirements
784 Human Resources, Personnel Human Resources Redeployment Performance scores of departing versus existing employees
785 Human Resources, Personnel Human Resources Redeployment % of employees taking ill health retirement
786 Human Resources, Personnel Environment Working environment % of employees who consider that their business acts responsibly
787 Human Resources, Personnel Environment Working environment % of employees who are willing to recommend company as employer
788 Human Resources, Personnel Environment Working environment % of daylighting in building
789 Human Resources, Personnel Human Resources Development Training % of HR budget spent on training
790 Human Resources, Personnel Human Resources Development Training Ratio of internal versus external training
791 Human Resources, Personnel Human Resources Development Training Training penetration rate
792 Human Resources, Personnel Human Resources Development Training % of training courses that match organizational requirements
793 Human Resources, Personnel Human Resources Development Training % of courses that are web-based or web enhanced
794 Human Resources, Personnel Human Resources Development Training Average number of training hours per employee
795 Human Resources, Personnel Human Resources Development Training Average training costs per employee
796 Human Resources, Personnel Human Resources Development Training % of employees gone through training
797 Human Resources, Personnel Human Resources Development Training ROI of training
798 Human Resources, Personnel Human Resources Development Training Employee satisfaction with training
799 Human Resources, Personnel Human Resources Development Training Average time to competence
800 Human Resources, Personnel Human Resources Development Training % of training courses requested but not offered
801 Human Resources, Personnel Human Resources Development Training Average test score %
802 Human Resources, Personnel Human Resources Development Training Alternate Level 1 = # Web Hits, # Web Hits / Time
803 Human Resources, Personnel Productivity Personal Productivity % of time spent on priorities
804 Human Resources, Personnel Productivity Personal Productivity % of meetings less than 30 minutes long
805 Human Resources, Personnel Productivity Personal Productivity Cycle time of regular tasks
806 Human Resources, Personnel Productivity Personal Productivity Return on time invested
807 Human Resources, Personnel Productivity Personal Productivity % of email newsletters received but not read
808 Human Resources, Personnel Productivity Personal Productivity Task completion ratio
809 Human Resources, Personnel HR Department Operations Average time to update employee records
810 Human Resources, Personnel HR Department Operations HR FTE to total FTE ratio
811 Human Resources, Personnel HR Department Operations HR department cost per FTE
812 Human Resources, Personnel HR Department Operations % of HR staff with appropriate Professional Qualification
813 Human Resources, Personnel HR Department Operations Age of HR strategy
814 Human Resources, Personnel HR Department Operations Average response time for routine HR inquiries
815 Human Resources, Personnel HR Department Operations EIS Usefulness Index (EISUI)
816 Information Systems Information Technology Application Service Library Cost of managing processes
817 Information Systems Information Technology Application Service Library ASL Application Cycle Management Business Value (BV) of application(s)
818 Information Systems Information Technology Application Service Library ASL Application Cycle Management Technical Value (TV) of application(s)
819 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management Average change closure duration
820 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management % of backlogged/neglected change requests
821 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management % of urgent changes
822 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management % of changes that required restoration of backup
823 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management Ratio of number of incidents versus number of changes
824 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management % of backed-out changes
825 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management Change queue rate
826 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management % of overdue changes
827 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management % of unauthorized implemented changes
828 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management Average costs of change implementation
829 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management % of changes initiated by customers
830 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management % of delivered changes implemented within budget/costs
831 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management % of changes scheduled outside maintenance window
832 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management % of implemented changes without Impact Analysis
KPI STANDARD
Premium Edition
833 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management % of unplanned outage/unavailability due to changes
834 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management % of changes that cause incidents
835 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management Change closure duration rate
836 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management % of time coordinating changes
837 Information Systems Information Technology Application Service Library ASL Maintenance ASL Availability Management % of outage due to incidents (unplanned unavailability)
838 Information Systems Information Technology Application Service Library ASL Maintenance ASL Availability Management % of outage due to changes (planned unavailability)
839 Information Systems Information Technology Application Service Library ASL Maintenance ASL Availability Management Availability (excluding planned downtime)
840 Information Systems Information Technology Application Service Library ASL Maintenance ASL Availability Management Critical-time outage
841 Information Systems Information Technology Application Service Library ASL Maintenance ASL Availability Management % of unplanned outage/unavailability due to changes
842 Information Systems Information Technology Application Service Library ASL Maintenance ASL Availability Management % of availability SLAs met
843 Information Systems Information Technology Application Service Library ASL Maintenance ASL Availability Management % of (critical) infrastructure components with automated availability monitoring
844 Information Systems Information Technology Application Service Library ASL Maintenance ASL Availability Management Critical-time failures
845 Information Systems Information Technology Application Service Library ASL Maintenance ASL Capacity Management Number of alerts on exceeding system capacity thresholds
846 Information Systems Information Technology Application Service Library ASL Maintenance ASL Capacity Management % of network bandwidth used
847 Information Systems Information Technology Application Service Library ASL Maintenance ASL Capacity Management % of response-time SLAs not met
848 Information Systems Information Technology Application Service Library ASL Maintenance ASL Capacity Management % of service requests due to poor performance
849 Information Systems Information Technology Application Service Library ASL Maintenance ASL Capacity Management % of CIs monitored for performance
850 Information Systems Information Technology Application Service Library ASL Maintenance ASL Capacity Management % of unplanned purchases due to poor performance
851 Information Systems Information Technology Application Service Library ASL Maintenance ASL Capacity Management Number of SLA breaches due to poor performance
852 Information Systems Information Technology Application Service Library ASL Maintenance ASL Capacity Management Average time between updates of Capacity Plan
853 Information Systems Information Technology Application Service Library ASL Maintenance ASL Capacity Management Cost of producing Capacity Plans
854 Information Systems Information Technology Application Service Library ASL Maintenance ASL Capacity Management % of CIs with under-capacity
855 Information Systems Information Technology Application Service Library ASL Maintenance ASL Capacity Management Accuracy of expenditure as defined in Capacity Plan
856 Information Systems Information Technology Application Service Library ASL Maintenance ASL Capacity Management Costs associated to unplanned purchases to resolve poor performance
857 Information Systems Information Technology Application Service Library ASL Maintenance ASL Capacity Management Average time spent on Capacity Plans
858 Information Systems Information Technology Application Service Library ASL Maintenance ASL Capacity Management % of CIs included in capacity reviews
859 Information Systems Information Technology Application Service Library ASL Maintenance ASL Continuity Management IT Service Continuity Plan testing failures
860 Information Systems Information Technology Application Service Library ASL Maintenance ASL Continuity Management Frequency of review of IT continuity plan
861 Information Systems Information Technology Application Service Library ASL Maintenance ASL Continuity Management Accuracy of expenditure as defined in Continuity Plan
862 Information Systems Information Technology Application Service Library ASL Maintenance ASL Continuity Management % of services not covered in Continuity Plan
863 Information Systems Information Technology Application Service Library ASL Maintenance ASL Continuity Management Average time between updates of Continuity Plan
864 Information Systems Information Technology Application Service Library ASL Maintenance ASL Continuity Management Cost of producing Continuity Plans
865 Information Systems Information Technology Application Service Library ASL Maintenance ASL Continuity Management Average time spent on Continuity Plans
866 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Mean Time to Repair (MTTR)
867 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Average number of calls / service request per handler
868 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of overdue incidents
869 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management First-call resolution rate
870 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of first-line resolution of service requests
871 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Average after call work time
872 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Average incident closure duration
873 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Service request queue rate
874 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of overdue service requests
875 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of reopened service requests
876 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Incident queue rate
877 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of incidents solved within deadline
878 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of reopened incidents
879 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Service request backlog
880 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Incident backlog
881 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Average cost to solve an incident
882 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Average service request closure duration
883 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of escalated service requests
884 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of service requests posted via web (self-help)
885 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Costs of operating call center / service desk
886 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Average number of (re)-assignments of incidents
887 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of incorrectly assigned service requests
888 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of incorrectly assigned incidents
889 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of incidents which change prio during the lifecycle
890 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of unmodified/neglected incidents
891 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of outage due to incidents (unplanned unavailability)
892 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Customer satisfaction (index)
893 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Number of complaints
894 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of service requests resolved within an agreed-upon period of time
895 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of repeat incidents
896 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Number of incidents caused by deficient user training
897 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Incident backlog
898 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management First line service request closure rate
899 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Average incident response time
900 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of open service requests worked on
901 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Service request closure duration rate
KPI STANDARD
Premium Edition
902 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of workarounds to service requests applied
903 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Average number of (re)-assignments of service requests
904 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Number of training calls handled by the service desk
905 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of calls transferred
906 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Number of compliments
907 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Email Backlog
908 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Average overdue time of overdue service requests
909 Information Systems Information Technology Application Service Library ASL Management % of application development work outsourced
910 Information Systems Information Technology Application Service Library ASL Management QA personnel as % of the number of application developers
911 Information Systems Information Technology Application Service Library ASL Management ASL Cost Management Average cost to solve a problem
912 Information Systems Information Technology Application Service Library ASL Management ASL Cost Management % of delivered changes implemented within budget/costs
913 Information Systems Information Technology Application Service Library ASL Management ASL Quality Management Average problem closure duration
914 Information Systems Information Technology Application Service Library ASL Management ASL Quality Management Problem queue rate
915 Information Systems Information Technology Application Service Library ASL Management ASL Quality Management % of overdue problems
916 Information Systems Information Technology Application Service Library ASL Management ASL Quality Management Average cost to solve a problem
917 Information Systems Information Technology Application Service Library ASL Management ASL Quality Management % of problems with a root cause identified
918 Information Systems Information Technology Application Service Library ASL Management ASL Quality Management Number of business disruptions caused by problems
919 Information Systems Information Technology Application Service Library ASL Management ASL Quality Management % of problems resolved within the required time period
920 Information Systems Information Technology Application Service Library ASL Management ASL Quality Management Problem backlog
921 Information Systems Information Technology Application Service Library ASL Management ASL Quality Management % of problems with available workaround
922 Information Systems Information Technology Application Service Library ASL Management ASL Quality Management % of problems with a root cause analysis
923 Information Systems Information Technology Application Service Library ASL Management ASL Service Level Management % of SLAs without service level breaches
924 Information Systems Information Technology Application Service Library ASL Management ASL Service Level Management Average penalty costs per SLA
925 Information Systems Information Technology Application Service Library ASL Management ASL Service Level Management % of reviewed SLAs
926 Information Systems Information Technology Application Service Library ASL Management ASL Service Level Management % of SLAs with an assigned account manager
927 Information Systems Information Technology Application Service Library ASL Management ASL Service Level Management Average delay in SLAs review
928 Information Systems Information Technology Business information Services Library Cost of managing processes
929 Information Systems Information Technology Cobit Cost of managing processes
930 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Acquire & Maintain Infrastructure % of systems not complying to technology standards
931 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Acquire & Maintain Infrastructure Number of infrastructure components that are no longer supportable
932 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Acquire & Maintain Infrastructure Number of critical business processes supported by obsolete infrastructure
933 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Acquire & Maintain Infrastructure Number of different technology platforms
934 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Acquire & Maintain Infrastructure Average time to configure infrastructure components
935 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Acquire & Maintain Infrastructure % of infrastructure components acquired outside the acquisition process
936 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Acquire & Maintain Software % of projects on time and on budget
937 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Acquire & Maintain Software Number of software defects in production
938 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Acquire & Maintain Software % of development effort for existing applications
939 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Acquire & Maintain Software Number of application production problems causing downtime
940 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Enable Operation & Use Number of incidents caused by deficient user training
941 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Enable Operation & Use Number of training calls handled by the service desk
942 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Enable Operation & Use Time lag between changes and updates of documentation and training material
943 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Enable Operation & Use % of applications with adequate user documentation and training
944 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Enable Operation & Use % of business owners satisfied with application training and support materials
945 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Enable Operation & Use Satisfaction scores for training and documentation
946 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Enable Operation & Use Cost to produce/maintain user documentation and training material
947 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Identify Automated Solution % of delivered projects with incorrect feasibility assumptions
948 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Identify Automated Solution % of users satisfied with the functionality delivered
949 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Identify Automated Solution % of feasibility studies signed off on by the business
950 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Identify Automated Solution % of stakeholders satisfied with the accuracy of the feasibility study
951 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Install & Accredit Solution % of implemented changes not approved (by management / CAB)
952 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Install & Accredit Solution % of projects with a testing plan
953 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Install & Accredit Solution Total rework after implementation of changes
954 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Install & Accredit Solution Average rework per change after implementation of changes
955 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Manage Changes % of backlogged/neglected change requests
956 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Manage Changes % of urgent changes
957 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Manage Changes % of unauthorized implemented changes
958 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Manage Changes % of backed-out changes
959 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Manage Changes % of implemented changes not approved (by management / CAB)
960 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Procure IT Resources % of procurement requests satisfied by preferred suppliers
961 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Procure IT Resources Average time to procure
962 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Procure IT Resources % of key stakeholders satisfied with suppliers
% of procurements in compliance with standing procurement policies and
963 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Procure IT Resources
procedures
964 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Procure IT Resources % of RFPs that needed to be improved based on supplier responses
965 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Procure IT Resources Average number of responses received to RFPs
966 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Define & Manage Service Levels % of SLAs without service level breaches
967 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Define & Manage Service Levels % of delivered services not in the service catalogue
968 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Define & Manage Service Levels % of service levels (in SLAs) that are actually measured
KPI STANDARD
Premium Edition
969 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Define & Manage Service Levels % of reviewed SLAs
970 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Define & Manage Service Levels % of service levels (in SLAs) reported in an automated way
971 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Educate & Train Users Number of training calls handled by the service desk
972 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Educate & Train Users Time lag between changes and updates of documentation and training material
973 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Educate & Train Users Satisfaction scores for training and documentation
974 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Ensure Continuous Service % of (critical) infrastructure components with automated availability monitoring
975 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Ensure Continuous Service % of availability SLAs met
976 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Ensure Continuous Service Frequency of review of IT continuity plan
977 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Ensure Systems Security % of obsolete user accounts
978 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Ensure Systems Security % of applications that are not capable of meeting password policy
979 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Ensure Systems Security % of users who do not comply with password standards
980 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Ensure Systems Security % of systems where security requirements are not met
981 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Ensure Systems Security Number of violations in segregation of duties
982 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Identify & Allocate Costs Unit costs of IT service(s)
983 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Identify & Allocate Costs Forecast accuracy of budget
984 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Identify & Allocate Costs % of budget deviation relative to total budget
985 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Identify & Allocate Costs % of disputed IT costs by business
986 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Identify & Allocate Costs Frequency of review of IT cost allocation model
987 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Identify & Allocate Costs % of IT service bills accepted/paid by business
988 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Data % of successful data restorations
989 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Data Frequency of testing of backup media
990 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Data Average time for data restoration
991 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Data User satisfaction with availability of data
Number of incidents where sensitive data were retrieved after media were
992 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Data
disposed
993 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Data Number of incidents of non-compliance with laws due to storage issue
994 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Operations % of outage due to incidents (unplanned unavailability)
995 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Operations % of scheduled work not completed on time
996 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Operations Downtime caused by deviating from operations procedures
997 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Operations Downtime caused by inadequate procedures
998 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Operations Average number of training days per operations personnel
999 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Operations Frequency of updates to operational procedures
1000 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Performance & Capacity % of response-time SLAs not met
1001 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Performance & Capacity % of transactions executed within response time threshold
1002 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Performance & Capacity % of CIs monitored for performance
1003 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Performance & Capacity % of critical business processes not covered by a defined service availability plan
1004 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Performance & Capacity Average time between updates of Capacity Plan
1005 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Performance & Capacity % of CIs included in capacity reviews
1006 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Problems Average problem closure duration
1007 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Problems % of problems with a root cause identified
1008 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Problems Number of business disruptions caused by problems
1009 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Problems % of problems resolved within the required time period
1010 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Problems % of problems with a root cause analysis
1011 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Service Desk & Incidents Average number of calls / service request per handler
1012 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Service Desk & Incidents Abandon rate of incoming phone calls
1013 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Service Desk & Incidents % of reopened service requests
1014 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Service Desk & Incidents % of first-line resolution of service requests
1015 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Service Desk & Incidents Average number of training hours per employee
1016 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Service Desk & Incidents Customer satisfaction (index)
1017 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Service Desk & Incidents % of service requests resolved within an agreed-upon period of time
1018 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage the Configuration % of licenses purchased and not accounted for in configuration repository
1019 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage the Configuration Number of deviations between configuration repository and actual configurations
Number of business compliance issues caused by improper configuration of

1020 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage the Configuration
assets
1021 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage the Configuration Average time period between identifying and rectifying a discrepancy
1022 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage the Physical Environment % of personnel trained in safety, security and facilities measures
1023 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage the Physical Environment Number of incidents outside hours where security staff are present
1024 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage the Physical Environment Number of incidents of unauthorized access to computer facilities
1025 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage the Physical Environment Number of incidents due to physical security breaches or failures
1026 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage the Physical Environment Frequency of physical risk assessment and reviews
1027 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage the Physical Environment Amount of downtime arising from physical environment incidents
1028 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Third-party Services % of invoices disputed
1029 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Third-party Services Number of formal disputes with suppliers
1030 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Third-party Services % of user complaints due to contracted services
1031 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Third-party Services % of (major) suppliers subject to monitoring
1032 Information Systems Information Technology Cobit Cobit Monitor & Evaluate # of IT policy violations
KPI STANDARD
Premium Edition
1033 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Ensure Complience External Requirements Cost of non-compliance
1034 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Ensure Complience External Requirements Number of (critical) non-compliance issues identified
1035 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Ensure Complience External Requirements Number of non-compliance issues reported
1036 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Ensure Complience External Requirements
resolution
1037 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Ensure Complience External Requirements Frequency of compliance reviews
1038 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Ensure Complience External Requirements Average time lag between new regulation and initiation of review
1039 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Monitor & Evaluate Internal Control Number of (internal) control improvement initiatives
1040 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Monitor & Evaluate Internal Control Number of (major) internal control breaches
1041 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Monitor & Evaluate Internal Control
reports
1042 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Monitor & Evaluate Internal Control Number of regulatory or legal non-compliance events
1043 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Monitor & Evaluate Internal Control Time between internal control deficiency occurrence and reporting
1044 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Monitor & Evaluate IT Performance % of critical processes monitored
1045 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Monitor & Evaluate IT Performance Stakeholder satisfaction with the measuring process
1046 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Monitor & Evaluate IT Performance Amount of effort required to gather measurement data
1047 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Monitor & Evaluate IT Performance % of metrics that can be benchmarked to standards
1048 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Monitor & Evaluate IT Performance Number of improvement actions driven by monitoring activities
1049 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Monitor & Evaluate IT Performance Amount of delay to update measurements to reflect actual performance
1050 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Provide IT Governance Frequency of independent reviews of IT compliance
1051 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Provide IT Governance Frequency of reporting from IT to the board
Frequency of IT governance as an agenda item in the IT steering/strategy
1052 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Provide IT Governance
meetings
1053 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Provide IT Governance Age of agreed-upon recommendations
1054 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Provide IT Governance Frequency of board reporting on IT to stakeholders
1055 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Provide IT Governance Number of recurrent IT issues on board agendas
1056 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Provide IT Governance Maturity of board reporting on IT to stakeholders
1057 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Provide IT Governance Maturity of reporting from IT to the board
1058 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Assess & Mange IT Risks % of IT budget spent on risk management
1059 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Assess & Mange IT Risks Frequency of review of the IT risk management process
1060 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Communicate Aims & Direction % of stakeholders that understand IT policy
1061 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Communicate Aims & Direction Frequency of IT control framework review/update
1062 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Define Information Architecture % of applications not compliant with information architecture
1063 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Define Information Architecture % of redundant and/or duplicate data elements
1064 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Define Information Architecture Frequency of updates to the information architecture
1065 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Define IT Processes & Organization % of roles with documented position descriptions
1066 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Define IT Processes & Organization % of IT functions connected to the business
1067 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Define IT Processes & Organization Frequency of strategy and steering committee meetings
1068 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Define IT Processes & Organization Number of conflicting responsibilities in segregation of duties
1069 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Define Strategic IT Plan % of IT objectives that support business objectives
1070 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Define Strategic IT Plan % of IT initiatives/projects championed by the business
1071 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Define Strategic IT Plan % of variation of the annual IT plan
1072 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Define Strategic IT Plan Delay in updates of IT plans after strategic updates
1073 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Determine Technology Direction % of systems not complying to technology standards
1074 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Determine Technology Direction % of applications not complying to technology standards
1075 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Determine Technology Direction Frequency of reviews of the existing infrastructure
1076 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Determine Technology Direction Frequency of updates to the technology standards
1077 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Human Resources Staff turnover
1078 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Human Resources Average tenure per employee
1079 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Human Resources Average number of sick days per employee
1080 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Human Resources Overtime rate
1081 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Human Resources Average number of training hours per employee
1082 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Human Resources Average training costs per employee
1083 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Human Resources Job satisfaction (index)
1084 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Human Resources % of sick days (illness rate)
1085 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Human Resources % of job vacancies
1086 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Human Resources Average number of components under management per FTE
1087 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Human Resources % IT staff competent for their roles
1088 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Human Resources Ratio of IT contractors to IT personnel
1089 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Human Resources Actual ratio vs. planned ratio of IT contractors to IT personnel
1090 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Investments % of projects with post-project review
1091 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Investments % of projects with pre-defined ROI
1092 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Investments % of budget deviation relative to total budget
1093 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Investments % of IT services with recorded costs
1094 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Investments Number of budget deviations
1095 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Projects % of projects on time and on budget
1096 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Projects % of projects on budget
1097 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Projects % of projects meeting stakeholder expectations
1098 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Projects % of projects receiving Quality Assurance review
1099 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Projects % of projects on time
KPI STANDARD
Premium Edition
1100 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Quality % of repeat incidents
1101 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Quality % of projects receiving Quality Assurance review
1102 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Quality % of stakeholders satisfied with IT quality
1103 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Quality % of processes receiving Quality Assurance review
1104 Information Systems Information Technology Control & Security Cost of managing processes
1105 Information Systems Information Technology Control & Security Acquire & Implement Acquire & Maintain Infrastructure % of systems not complying to technology standards
1106 Information Systems Information Technology Control & Security Acquire & Implement Acquire & Maintain Infrastructure Number of infrastructure components that are no longer supportable
1107 Information Systems Information Technology Control & Security Acquire & Implement Acquire & Maintain Infrastructure Number of critical business processes supported by obsolete infrastructure
1108 Information Systems Information Technology Control & Security Acquire & Implement Acquire & Maintain Infrastructure Number of different technology platforms
1109 Information Systems Information Technology Control & Security Acquire & Implement Acquire & Maintain Infrastructure Average time to configure infrastructure components
1110 Information Systems Information Technology Control & Security Acquire & Implement Acquire & Maintain Infrastructure % of infrastructure components acquired outside the acquisition process
1111 Information Systems Information Technology Control & Security Acquire & Implement Acquire & Maintain Software % of projects on time and on budget
1112 Information Systems Information Technology Control & Security Acquire & Implement Acquire & Maintain Software Number of software defects in production
1113 Information Systems Information Technology Control & Security Acquire & Implement Acquire & Maintain Software % of development effort for existing applications
1114 Information Systems Information Technology Control & Security Acquire & Implement Acquire & Maintain Software Number of application production problems causing downtime
1115 Information Systems Information Technology Control & Security Acquire & Implement Enable Operation & Use Number of incidents caused by deficient user training
1116 Information Systems Information Technology Control & Security Acquire & Implement Enable Operation & Use Number of training calls handled by the service desk
1117 Information Systems Information Technology Control & Security Acquire & Implement Enable Operation & Use Time lag between changes and updates of documentation and training material
1118 Information Systems Information Technology Control & Security Acquire & Implement Enable Operation & Use % of applications with adequate user documentation and training
1119 Information Systems Information Technology Control & Security Acquire & Implement Enable Operation & Use % of business owners satisfied with application training and support materials
1120 Information Systems Information Technology Control & Security Acquire & Implement Enable Operation & Use Satisfaction scores for training and documentation
1121 Information Systems Information Technology Control & Security Acquire & Implement Enable Operation & Use Cost to produce/maintain user documentation and training material
1122 Information Systems Information Technology Control & Security Acquire & Implement Identify Automated Solution % of delivered projects with incorrect feasibility assumptions
1123 Information Systems Information Technology Control & Security Acquire & Implement Identify Automated Solution % of users satisfied with the functionality delivered
1124 Information Systems Information Technology Control & Security Acquire & Implement Identify Automated Solution % of feasibility studies signed off on by the business
1125 Information Systems Information Technology Control & Security Acquire & Implement Identify Automated Solution % of stakeholders satisfied with the accuracy of the feasibility study
1126 Information Systems Information Technology Control & Security Acquire & Implement Install & Accredit Solution % of implemented changes not approved (by management / CAB)
1127 Information Systems Information Technology Control & Security Acquire & Implement Install & Accredit Solution % of projects with a testing plan
1128 Information Systems Information Technology Control & Security Acquire & Implement Install & Accredit Solution Total rework after implementation of changes
1129 Information Systems Information Technology Control & Security Acquire & Implement Install & Accredit Solution Average rework per change after implementation of changes
1130 Information Systems Information Technology Control & Security Acquire & Implement Manage Changes % of backlogged/neglected change requests
1131 Information Systems Information Technology Control & Security Acquire & Implement Manage Changes % of urgent changes
1132 Information Systems Information Technology Control & Security Acquire & Implement Manage Changes % of unauthorized implemented changes
1133 Information Systems Information Technology Control & Security Acquire & Implement Manage Changes % of backed-out changes
1134 Information Systems Information Technology Control & Security Acquire & Implement Manage Changes % of implemented changes not approved (by management / CAB)
1135 Information Systems Information Technology Control & Security Acquire & Implement Procure IT Resources % of procurement requests satisfied by preferred suppliers
1136 Information Systems Information Technology Control & Security Acquire & Implement Procure IT Resources Average time to procure
1137 Information Systems Information Technology Control & Security Acquire & Implement Procure IT Resources % of key stakeholders satisfied with suppliers
1138 Information Systems Information Technology Control & Security Acquire & Implement Procure IT Resources
procedures
1139 Information Systems Information Technology Control & Security Acquire & Implement Procure IT Resources % of RFPs that needed to be improved based on supplier responses
1140 Information Systems Information Technology Control & Security Acquire & Implement Procure IT Resources Average number of responses received to RFPs
1141 Information Systems Information Technology Control & Security Delivery & Support Define & Manage Service Levels % of SLAs without service level breaches
1142 Information Systems Information Technology Control & Security Delivery & Support Define & Manage Service Levels % of delivered services not in the service catalogue
1143 Information Systems Information Technology Control & Security Delivery & Support Define & Manage Service Levels % of service levels (in SLAs) that are actually measured
1144 Information Systems Information Technology Control & Security Delivery & Support Define & Manage Service Levels % of reviewed SLAs
1145 Information Systems Information Technology Control & Security Delivery & Support Define & Manage Service Levels % of service levels (in SLAs) reported in an automated way
1146 Information Systems Information Technology Control & Security Delivery & Support Educate & Train Users Number of training calls handled by the service desk
1147 Information Systems Information Technology Control & Security Delivery & Support Educate & Train Users Time lag between changes and updates of documentation and training material
1148 Information Systems Information Technology Control & Security Delivery & Support Educate & Train Users Satisfaction scores for training and documentation
1149 Information Systems Information Technology Control & Security Delivery & Support Educate & Train Users % of (critical) infrastructure components with automated availability monitoring
1150 Information Systems Information Technology Control & Security Delivery & Support Educate & Train Users % of availability SLAs met
1151 Information Systems Information Technology Control & Security Delivery & Support Educate & Train Users Frequency of review of IT continuity plan
1152 Information Systems Information Technology Control & Security Delivery & Support Ensure Systems Security % of obsolete user accounts
1153 Information Systems Information Technology Control & Security Delivery & Support Ensure Systems Security % of applications that are not capable of meeting password policy
1154 Information Systems Information Technology Control & Security Delivery & Support Ensure Systems Security % of users who do not comply with password standards
1155 Information Systems Information Technology Control & Security Delivery & Support Ensure Systems Security % of systems where security requirements are not met
1156 Information Systems Information Technology Control & Security Delivery & Support Ensure Systems Security Number of violations in segregation of duties
1157 Information Systems Information Technology Control & Security Delivery & Support Identify & Allocate Costs Unit costs of IT service(s)
1158 Information Systems Information Technology Control & Security Delivery & Support Identify & Allocate Costs Forecast accuracy of budget
1159 Information Systems Information Technology Control & Security Delivery & Support Identify & Allocate Costs % of budget deviation relative to total budget
1160 Information Systems Information Technology Control & Security Delivery & Support Identify & Allocate Costs % of disputed IT costs by business
1161 Information Systems Information Technology Control & Security Delivery & Support Identify & Allocate Costs Frequency of review of IT cost allocation model
1162 Information Systems Information Technology Control & Security Delivery & Support Identify & Allocate Costs % of IT service bills accepted/paid by business
1163 Information Systems Information Technology Control & Security Delivery & Support Manage Data % of successful data restorations
1164 Information Systems Information Technology Control & Security Delivery & Support Manage Data Frequency of testing of backup media
KPI STANDARD
Premium Edition
1165 Information Systems Information Technology Control & Security Delivery & Support Manage Data Average time for data restoration
1166 Information Systems Information Technology Control & Security Delivery & Support Manage Data User satisfaction with availability of data
Number of incidents where sensitive data were retrieved after media were
1167 Information Systems Information Technology Control & Security Delivery & Support Manage Data
disposed
1168 Information Systems Information Technology Control & Security Delivery & Support Manage Data Number of incidents of non-compliance with laws due to storage issue
1169 Information Systems Information Technology Control & Security Delivery & Support Manage Operations % of outage due to incidents (unplanned unavailability)
1170 Information Systems Information Technology Control & Security Delivery & Support Manage Operations % of scheduled work not completed on time
1171 Information Systems Information Technology Control & Security Delivery & Support Manage Operations Downtime caused by deviating from operations procedures
1172 Information Systems Information Technology Control & Security Delivery & Support Manage Operations Downtime caused by inadequate procedures
1173 Information Systems Information Technology Control & Security Delivery & Support Manage Operations Average number of training days per operations personnel
1174 Information Systems Information Technology Control & Security Delivery & Support Manage Operations Frequency of updates to operational procedures
1175 Information Systems Information Technology Control & Security Delivery & Support Manage Performance & Capacity % of response-time SLAs not met
1176 Information Systems Information Technology Control & Security Delivery & Support Manage Performance & Capacity % of transactions executed within response time threshold
1177 Information Systems Information Technology Control & Security Delivery & Support Manage Performance & Capacity % of CIs monitored for performance
1178 Information Systems Information Technology Control & Security Delivery & Support Manage Performance & Capacity % of critical business processes not covered by a defined service availability plan
1179 Information Systems Information Technology Control & Security Delivery & Support Manage Performance & Capacity Average time between updates of Capacity Plan
1180 Information Systems Information Technology Control & Security Delivery & Support Manage Performance & Capacity % of CIs included in capacity reviews
1181 Information Systems Information Technology Control & Security Delivery & Support Manage Problems Average problem closure duration
1182 Information Systems Information Technology Control & Security Delivery & Support Manage Problems % of problems with a root cause identified
1183 Information Systems Information Technology Control & Security Delivery & Support Manage Problems Number of business disruptions caused by problems
1184 Information Systems Information Technology Control & Security Delivery & Support Manage Problems % of problems resolved within the required time period
1185 Information Systems Information Technology Control & Security Delivery & Support Manage Problems % of problems with a root cause analysis
1186 Information Systems Information Technology Control & Security Delivery & Support Manage Service Desk & Incidents Average number of calls / service request per handler
1187 Information Systems Information Technology Control & Security Delivery & Support Manage Service Desk & Incidents Abandon rate of incoming phone calls
1188 Information Systems Information Technology Control & Security Delivery & Support Manage Service Desk & Incidents % of reopened service requests
1189 Information Systems Information Technology Control & Security Delivery & Support Manage Service Desk & Incidents % of first-line resolution of service requests
1190 Information Systems Information Technology Control & Security Delivery & Support Manage Service Desk & Incidents Average number of training hours per employee
1191 Information Systems Information Technology Control & Security Delivery & Support Manage Service Desk & Incidents Customer satisfaction (index)
1192 Information Systems Information Technology Control & Security Delivery & Support Manage Service Desk & Incidents % of service requests resolved within an agreed-upon period of time
1193 Information Systems Information Technology Control & Security Delivery & Support Manage the Configuration % of licenses purchased and not accounted for in configuration repository
1194 Information Systems Information Technology Control & Security Delivery & Support Manage the Configuration Number of deviations between configuration repository and actual configurations
1195 Information Systems Information Technology Control & Security Delivery & Support Manage the Configuration
assets
1196 Information Systems Information Technology Control & Security Delivery & Support Manage the Configuration Average time period between identifying and rectifying a discrepancy
1197 Information Systems Information Technology Control & Security Delivery & Support Manage the Physical Environment % of personnel trained in safety, security and facilities measures
1198 Information Systems Information Technology Control & Security Delivery & Support Manage the Physical Environment Number of incidents outside hours where security staff are present
1199 Information Systems Information Technology Control & Security Delivery & Support Manage the Physical Environment Number of incidents of unauthorized access to computer facilities
1200 Information Systems Information Technology Control & Security Delivery & Support Manage the Physical Environment Number of incidents due to physical security breaches or failures
1201 Information Systems Information Technology Control & Security Delivery & Support Manage the Physical Environment Frequency of physical risk assessment and reviews
1202 Information Systems Information Technology Control & Security Delivery & Support Manage the Physical Environment Amount of downtime arising from physical environment incidents
1203 Information Systems Information Technology Control & Security Delivery & Support Manage Third-party Services % of invoices disputed
1204 Information Systems Information Technology Control & Security Delivery & Support Manage Third-party Services Number of formal disputes with suppliers
1205 Information Systems Information Technology Control & Security Delivery & Support Manage Third-party Services % of user complaints due to contracted services
1206 Information Systems Information Technology Control & Security Delivery & Support Manage Third-party Services % of (major) suppliers subject to monitoring
1207 Information Systems Information Technology Control & Security Monitor & Evaluate # of IT policy violations
1208 Information Systems Information Technology Control & Security Monitor & Evaluate Ensure Complience External Requirements Cost of non-compliance
1209 Information Systems Information Technology Control & Security Monitor & Evaluate Ensure Complience External Requirements Number of (critical) non-compliance issues identified
1210 Information Systems Information Technology Control & Security Monitor & Evaluate Ensure Complience External Requirements Number of non-compliance issues reported
1211 Information Systems Information Technology Control & Security Monitor & Evaluate Ensure Complience External Requirements
resolution
1212 Information Systems Information Technology Control & Security Monitor & Evaluate Ensure Complience External Requirements Frequency of compliance reviews
1213 Information Systems Information Technology Control & Security Monitor & Evaluate Ensure Complience External Requirements Average time lag between new regulation and initiation of review
1214 Information Systems Information Technology Control & Security Monitor & Evaluate Monitor & Evaluate Internal Control Number of (internal) control improvement initiatives
1215 Information Systems Information Technology Control & Security Monitor & Evaluate Monitor & Evaluate Internal Control Number of (major) internal control breaches
1216 Information Systems Information Technology Control & Security Monitor & Evaluate Monitor & Evaluate Internal Control
reports
1217 Information Systems Information Technology Control & Security Monitor & Evaluate Monitor & Evaluate Internal Control Number of regulatory or legal non-compliance events
1218 Information Systems Information Technology Control & Security Monitor & Evaluate Monitor & Evaluate Internal Control Time between internal control deficiency occurrence and reporting
1219 Information Systems Information Technology Control & Security Monitor & Evaluate Monitor & Evaluate IT Performance % of critical processes monitored
1220 Information Systems Information Technology Control & Security Monitor & Evaluate Monitor & Evaluate IT Performance Stakeholder satisfaction with the measuring process
1221 Information Systems Information Technology Control & Security Monitor & Evaluate Monitor & Evaluate IT Performance Amount of effort required to gather measurement data
1222 Information Systems Information Technology Control & Security Monitor & Evaluate Monitor & Evaluate IT Performance % of metrics that can be benchmarked to standards
1223 Information Systems Information Technology Control & Security Monitor & Evaluate Monitor & Evaluate IT Performance Number of improvement actions driven by monitoring activities
1224 Information Systems Information Technology Control & Security Monitor & Evaluate Monitor & Evaluate IT Performance Amount of delay to update measurements to reflect actual performance
1225 Information Systems Information Technology Control & Security Monitor & Evaluate Provide IT Governance Frequency of independent reviews of IT compliance
1226 Information Systems Information Technology Control & Security Monitor & Evaluate Provide IT Governance Frequency of reporting from IT to the board
Frequency of IT governance as an agenda item in the IT steering/strategy
1227 Information Systems Information Technology Control & Security Monitor & Evaluate Provide IT Governance
meetings
KPI STANDARD
Premium Edition
1228 Information Systems Information Technology Control & Security Monitor & Evaluate Provide IT Governance Age of agreed-upon recommendations
1229 Information Systems Information Technology Control & Security Monitor & Evaluate Provide IT Governance Frequency of board reporting on IT to stakeholders
1230 Information Systems Information Technology Control & Security Monitor & Evaluate Provide IT Governance Number of recurrent IT issues on board agendas
1231 Information Systems Information Technology Control & Security Monitor & Evaluate Provide IT Governance Maturity of board reporting on IT to stakeholders
1232 Information Systems Information Technology Control & Security Monitor & Evaluate Provide IT Governance Maturity of reporting from IT to the board
1233 Information Systems Information Technology Control & Security Plan & Organize Assess & Mange IT Risks % of IT budget spent on risk management
1234 Information Systems Information Technology Control & Security Plan & Organize Assess & Mange IT Risks Frequency of review of the IT risk management process
1235 Information Systems Information Technology Control & Security Plan & Organize Communicate Aims & Direction % of stakeholders that understand IT policy
1236 Information Systems Information Technology Control & Security Plan & Organize Communicate Aims & Direction Frequency of IT control framework review/update
1237 Information Systems Information Technology Control & Security Plan & Organize Define Information Architecture % of applications not compliant with information architecture
1238 Information Systems Information Technology Control & Security Plan & Organize Define Information Architecture % of redundant and/or duplicate data elements
1239 Information Systems Information Technology Control & Security Plan & Organize Define Information Architecture Frequency of updates to the information architecture
1240 Information Systems Information Technology Control & Security Plan & Organize Define IT Processes & Organization % of roles with documented position descriptions
1241 Information Systems Information Technology Control & Security Plan & Organize Define IT Processes & Organization % of IT functions connected to the business
1242 Information Systems Information Technology Control & Security Plan & Organize Define IT Processes & Organization Frequency of strategy and steering committee meetings
1243 Information Systems Information Technology Control & Security Plan & Organize Define IT Processes & Organization Number of conflicting responsibilities in segregation of duties
1244 Information Systems Information Technology Control & Security Plan & Organize Define Strategic IT Plan % of IT objectives that support business objectives
1245 Information Systems Information Technology Control & Security Plan & Organize Define Strategic IT Plan % of IT initiatives/projects championed by the business
1246 Information Systems Information Technology Control & Security Plan & Organize Define Strategic IT Plan % of variation of the annual IT plan
1247 Information Systems Information Technology Control & Security Plan & Organize Define Strategic IT Plan Delay in updates of IT plans after strategic updates
1248 Information Systems Information Technology Control & Security Plan & Organize Determine Technology Direction % of systems not complying to technology standards
1249 Information Systems Information Technology Control & Security Plan & Organize Determine Technology Direction % of applications not complying to technology standards
1250 Information Systems Information Technology Control & Security Plan & Organize Determine Technology Direction Frequency of reviews of the existing infrastructure
1251 Information Systems Information Technology Control & Security Plan & Organize Determine Technology Direction Frequency of updates to the technology standards
1252 Information Systems Information Technology Control & Security Plan & Organize Manage IT Human Resources Staff turnover
1253 Information Systems Information Technology Control & Security Plan & Organize Manage IT Human Resources Average tenure per employee
1254 Information Systems Information Technology Control & Security Plan & Organize Manage IT Human Resources Average number of sick days per employee
1255 Information Systems Information Technology Control & Security Plan & Organize Manage IT Human Resources Overtime rate
1256 Information Systems Information Technology Control & Security Plan & Organize Manage IT Human Resources Average number of training hours per employee
1257 Information Systems Information Technology Control & Security Plan & Organize Manage IT Human Resources Average training costs per employee
1258 Information Systems Information Technology Control & Security Plan & Organize Manage IT Human Resources Job satisfaction (index)
1259 Information Systems Information Technology Control & Security Plan & Organize Manage IT Human Resources % of sick days (illness rate)
1260 Information Systems Information Technology Control & Security Plan & Organize Manage IT Human Resources % of job vacancies
1261 Information Systems Information Technology Control & Security Plan & Organize Manage IT Human Resources Average number of components under management per FTE
1262 Information Systems Information Technology Control & Security Plan & Organize Manage IT Human Resources % IT staff competent for their roles
1263 Information Systems Information Technology Control & Security Plan & Organize Manage IT Human Resources Ratio of IT contractors to IT personnel
1264 Information Systems Information Technology Control & Security Plan & Organize Manage IT Human Resources Actual ratio vs. planned ratio of IT contractors to IT personnel
1265 Information Systems Information Technology Control & Security Plan & Organize Manage IT Investments % of projects with post-project review
1266 Information Systems Information Technology Control & Security Plan & Organize Manage IT Investments % of projects with pre-defined ROI
1267 Information Systems Information Technology Control & Security Plan & Organize Manage IT Investments % of budget deviation relative to total budget
1268 Information Systems Information Technology Control & Security Plan & Organize Manage IT Investments % of IT services with recorded costs
1269 Information Systems Information Technology Control & Security Plan & Organize Manage IT Investments Number of budget deviations
1270 Information Systems Information Technology Control & Security Plan & Organize Manage IT Projects % of projects on time and on budget
1271 Information Systems Information Technology Control & Security Plan & Organize Manage IT Projects % of projects on budget
1272 Information Systems Information Technology Control & Security Plan & Organize Manage IT Projects % of projects meeting stakeholder expectations
1273 Information Systems Information Technology Control & Security Plan & Organize Manage IT Projects % of projects receiving Quality Assurance review
1274 Information Systems Information Technology Control & Security Plan & Organize Manage IT Projects % of projects on time
1275 Information Systems Information Technology Control & Security Plan & Organize Manage IT Quality % of repeat incidents
1276 Information Systems Information Technology Control & Security Plan & Organize Manage IT Quality % of projects receiving Quality Assurance review
1277 Information Systems Information Technology Control & Security Plan & Organize Manage IT Quality % of stakeholders satisfied with IT quality
1278 Information Systems Information Technology Control & Security Plan & Organize Manage IT Quality % of processes receiving Quality Assurance review
1279 Information Systems Information Technology Green IT Datacenter power usage effectiveness (PUE)
1280 Information Systems Information Technology Green IT % of servers located in data centers
1281 Information Systems Information Technology Green IT % recycled printer paper
1282 Information Systems Information Technology Green IT % of energy used from renewable sources
1283 Information Systems Information Technology Green IT Corporate average data efficiency (CADE)
1284 Information Systems Information Technology Green IT Carbon footprint
1285 Information Systems Information Technology IT Infrastructure Library % of IT staff with ITIL certification
1286 Information Systems Information Technology IT Infrastructure Library Cost of managing processes
1287 Information Systems Information Technology IT Infrastructure Library % of IT staff that is ITIL trained
1288 Information Systems Information Technology IT Infrastructure Library ITIL Asset Management Average time to procure
1289 Information Systems Information Technology IT Infrastructure Library ITIL Asset Management % of software licenses used
1290 Information Systems Information Technology IT Infrastructure Library ITIL Asset Management Number of deviations between configuration repository and actual configurations
1291 Information Systems Information Technology IT Infrastructure Library ITIL Asset Management % of licenses purchased and not accounted for in configuration repository
1292 Information Systems Information Technology IT Infrastructure Library ITIL Asset Management Average size of discounts of items
1293 Information Systems Information Technology IT Infrastructure Library ITIL Asset Management % of CIs under maintenance contract
1294 Information Systems Information Technology IT Infrastructure Library ITIL Asset Management Hardware asset value
1295 Information Systems Information Technology IT Infrastructure Library ITIL Asset Management Software support costs

KPI STANDARD
Premium Edition
1296 Information Systems Information Technology IT Infrastructure Library ITIL Asset Management
assets
1297 Information Systems Information Technology IT Infrastructure Library ITIL Asset Management Percentage of end user computers
1298 Information Systems Information Technology IT Infrastructure Library ITIL Asset Management Percentage of end user printers
1299 Information Systems Information Technology IT Infrastructure Library ITIL Availability Management % of outage due to incidents (unplanned unavailability)
1300 Information Systems Information Technology IT Infrastructure Library ITIL Availability Management % of outage due to changes (planned unavailability)
1301 Information Systems Information Technology IT Infrastructure Library ITIL Availability Management Availability (excluding planned downtime)
1302 Information Systems Information Technology IT Infrastructure Library ITIL Availability Management Critical-time outage
1303 Information Systems Information Technology IT Infrastructure Library ITIL Availability Management % of unplanned outage/unavailability due to changes
1304 Information Systems Information Technology IT Infrastructure Library ITIL Availability Management Number of business disruptions caused by problems
1305 Information Systems Information Technology IT Infrastructure Library ITIL Availability Management % of critical business processes not covered by a defined service availability plan
1306 Information Systems Information Technology IT Infrastructure Library ITIL Availability Management % of availability SLAs met
1307 Information Systems Information Technology IT Infrastructure Library ITIL Availability Management % of (critical) infrastructure components with automated availability monitoring
1308 Information Systems Information Technology IT Infrastructure Library ITIL Availability Management Critical-time failures
1309 Information Systems Information Technology IT Infrastructure Library ITIL Capacity Management % of unplanned purchases due to poor performance
1310 Information Systems Information Technology IT Infrastructure Library ITIL Capacity Management Number of SLA breaches due to poor performance
1311 Information Systems Information Technology IT Infrastructure Library ITIL Capacity Management Average time between updates of Capacity Plan
1312 Information Systems Information Technology IT Infrastructure Library ITIL Capacity Management Cost of producing Capacity Plans
1313 Information Systems Information Technology IT Infrastructure Library ITIL Capacity Management % of CIs with under-capacity
1314 Information Systems Information Technology IT Infrastructure Library ITIL Capacity Management Accuracy of expenditure as defined in Capacity Plan
1315 Information Systems Information Technology IT Infrastructure Library ITIL Capacity Management Costs associated to unplanned purchases to resolve poor performance
1316 Information Systems Information Technology IT Infrastructure Library ITIL Capacity Management Average time spent on Capacity Plans
1317 Information Systems Information Technology IT Infrastructure Library ITIL Capacity Management % of CIs included in capacity reviews
1318 Information Systems Information Technology IT Infrastructure Library ITIL Capacity Management Number of Incidents Caused By Inadequate Capacity
1319 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of backlogged/neglected change requests
1320 Information Systems Information Technology IT Infrastructure Library ITIL Change Management Average change closure duration
1321 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of urgent changes
1322 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of changes that required restoration of backup
1323 Information Systems Information Technology IT Infrastructure Library ITIL Change Management Ratio of number of incidents versus number of changes
1324 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of changes scheduled outside maintenance window
1325 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of backed-out changes
1326 Information Systems Information Technology IT Infrastructure Library ITIL Change Management Change queue rate
1327 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of overdue changes
1328 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of unauthorized implemented changes
1329 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of implemented changes not approved (by management / CAB)
1330 Information Systems Information Technology IT Infrastructure Library ITIL Change Management Average costs of change implementation
1331 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of changes initiated by customers
1332 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of delivered changes implemented within budget/costs
1333 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of refused changes by CAB
1334 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of routine changes
1335 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of changes closed before deadline
1336 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of outage due to changes (planned unavailability)
1337 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of implemented changes without Impact Analysis
1338 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of unplanned outage/unavailability due to changes
1339 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of changes that cause incidents
1340 Information Systems Information Technology IT Infrastructure Library ITIL Change Management Change closure duration rate
1341 Information Systems Information Technology IT Infrastructure Library ITIL Change Management Total rework after implementation of changes
1342 Information Systems Information Technology IT Infrastructure Library ITIL Change Management Average rework per change after implementation of changes
1343 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of time coordinating changes
1344 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of unregistered changes
1345 Information Systems Information Technology IT Infrastructure Library ITIL Change Management Number of incidents caused by changes vs total nr of incidents
1346 Information Systems Information Technology IT Infrastructure Library ITIL Configuration Management % of incidents not solved in-time due to inaccurate configuration data
1347 Information Systems Information Technology IT Infrastructure Library ITIL Configuration Management Cost of CMDB reconciliation
1348 Information Systems Information Technology IT Infrastructure Library ITIL Configuration Management Average number of components under management per FTE
1349 Information Systems Information Technology IT Infrastructure Library ITIL Configuration Management % of software licenses used
1350 Information Systems Information Technology IT Infrastructure Library ITIL Configuration Management % of licenses purchased and not accounted for in configuration repository
1351 Information Systems Information Technology IT Infrastructure Library ITIL Configuration Management % of inaccurately registered CIs in CMDB
1352 Information Systems Information Technology IT Infrastructure Library ITIL Configuration Management % of CIs monitored for performance
1353 Information Systems Information Technology IT Infrastructure Library ITIL Configuration Management Number of deviations between configuration repository and actual configurations
1354 Information Systems Information Technology IT Infrastructure Library ITIL Configuration Management
assets
1355 Information Systems Information Technology IT Infrastructure Library ITIL Configuration Management Incident impact rate incomplete CMDB
1356 Information Systems Information Technology IT Infrastructure Library ITIL Configuration Management % of audited CIs
1357 Information Systems Information Technology IT Infrastructure Library ITIL Configuration Management Average audit cycle of CIs
1358 Information Systems Information Technology IT Infrastructure Library ITIL Configuration Management % of CIs under maintenance contract
1359 Information Systems Information Technology IT Infrastructure Library ITIL Configuration Management Growth of the CMDB
1360 Information Systems Information Technology IT Infrastructure Library ITIL Configuration Management Average time between CMDB reconciliation
KPI STANDARD
Premium Edition
1361 Information Systems Information Technology IT Infrastructure Library ITIL Configuration Management Average time spent on CMDB reconciliation
1362 Information Systems Information Technology IT Infrastructure Library ITIL Configuration Management Average time period between identifying and rectifying a discrepancy
1363 Information Systems Information Technology IT Infrastructure Library ITIL Configuration Management % of CIs mapped onto IT services in the CMDB
1364 Information Systems Information Technology IT Infrastructure Library ITIL Continuity Management IT Service Continuity Plan testing failures
1365 Information Systems Information Technology IT Infrastructure Library ITIL Continuity Management Frequency of review of IT continuity plan
1366 Information Systems Information Technology IT Infrastructure Library ITIL Continuity Management Accuracy of expenditure as defined in Continuity Plan
1367 Information Systems Information Technology IT Infrastructure Library ITIL Continuity Management % of services not covered in Continuity Plan
1368 Information Systems Information Technology IT Infrastructure Library ITIL Continuity Management Average time between updates of Continuity Plan
1369 Information Systems Information Technology IT Infrastructure Library ITIL Continuity Management Cost of producing Continuity Plans
1370 Information Systems Information Technology IT Infrastructure Library ITIL Continuity Management Average time spent on Continuity Plans
1371 Information Systems Information Technology IT Infrastructure Library ITIL Financial Management Overall cost of IT delivery per customer
1372 Information Systems Information Technology IT Infrastructure Library ITIL Financial Management % of spent on IT maintenance
1373 Information Systems Information Technology IT Infrastructure Library ITIL Financial Management % spent on new IT developments/investments
1374 Information Systems Information Technology IT Infrastructure Library ITIL Financial Management Return on Investment (ROI)
1375 Information Systems Information Technology IT Infrastructure Library ITIL Financial Management Forecast accuracy of budget
1376 Information Systems Information Technology IT Infrastructure Library ITIL Financial Management Unit costs of IT service(s)
1377 Information Systems Information Technology IT Infrastructure Library ITIL Financial Management Actual vs. budgeted costs
1378 Information Systems Information Technology IT Infrastructure Library ITIL Financial Management % of budget deviation relative to total budget
1379 Information Systems Information Technology IT Infrastructure Library ITIL Financial Management Net Present Value (NPV) of investment
1380 Information Systems Information Technology IT Infrastructure Library ITIL Financial Management Total Cost of Ownership (TCO)
1381 Information Systems Information Technology IT Infrastructure Library ITIL Financial Management Delay in production of financial reports
1382 Information Systems Information Technology IT Infrastructure Library ITIL Financial Management Average penalty costs per SLA
1383 Information Systems Information Technology IT Infrastructure Library ITIL Financial Management Number of budget deviations
1384 Information Systems Information Technology IT Infrastructure Library ITIL Financial Management Cost-/Benefit estimation %
1385 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management Mean Time to Repair (MTTR)
1386 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management % of overdue incidents
1387 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management Average incident closure duration
1388 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management Incident queue rate
1389 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management % of incidents solved within deadline
1390 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management % of reopened incidents
1391 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management Incident backlog
1392 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management Average cost to solve an incident
1393 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management Average number of (re)-assignments of incidents
1394 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management % of incorrectly assigned incidents
1395 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management % of incidents which change prio during the lifecycle
1396 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management % incidents solved within SLA time
1397 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management % of unmodified/neglected incidents
1398 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management % of incidents which change classification during the lifecycle
1399 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management % of outage due to incidents (unplanned unavailability)
1400 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management % of repeat incidents
1401 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management Number of incidents caused by deficient user training
1402 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management Incident backlog
1403 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management Average incident response time
1404 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management % of customers given satisfaction surveys
1405 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management Mean Time To Detect (MTTD)
1406 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management Average # of incidents handled by each first line operatives
1407 Information Systems Information Technology IT Infrastructure Library ITIL Problem Management Average problem closure duration
1408 Information Systems Information Technology IT Infrastructure Library ITIL Problem Management Problem queue rate
1409 Information Systems Information Technology IT Infrastructure Library ITIL Problem Management % of overdue problems
1410 Information Systems Information Technology IT Infrastructure Library ITIL Problem Management Average cost to solve a problem
1411 Information Systems Information Technology IT Infrastructure Library ITIL Problem Management Ratio of number of incidents versus number of problems
1412 Information Systems Information Technology IT Infrastructure Library ITIL Problem Management % of unmodified/neglected problems
1413 Information Systems Information Technology IT Infrastructure Library ITIL Problem Management % of problems with a root cause identified
1414 Information Systems Information Technology IT Infrastructure Library ITIL Problem Management Number of business disruptions caused by problems
1415 Information Systems Information Technology IT Infrastructure Library ITIL Problem Management Problem backlog
1416 Information Systems Information Technology IT Infrastructure Library ITIL Problem Management % of problems resolved within the required time period
1417 Information Systems Information Technology IT Infrastructure Library ITIL Problem Management % of problems with available workaround
1418 Information Systems Information Technology IT Infrastructure Library ITIL Problem Management % of problems with a root cause analysis
1419 Information Systems Information Technology IT Infrastructure Library ITIL Problem Management Balance of Problems solved with a KE - RFC or other
1420 Information Systems Information Technology IT Infrastructure Library ITIL Problem Management Number of repeated incidents
1421 Information Systems Information Technology IT Infrastructure Library ITIL Release Management Number of software defects in production
1422 Information Systems Information Technology IT Infrastructure Library ITIL Release Management % of successful software upgrades
1423 Information Systems Information Technology IT Infrastructure Library ITIL Release Management Number of untested releases
1424 Information Systems Information Technology IT Infrastructure Library ITIL Release Management % of successful software installations
1425 Information Systems Information Technology IT Infrastructure Library ITIL Release Management Average cycle time between urgent releases
1426 Information Systems Information Technology IT Infrastructure Library ITIL Release Management Average costs of a release
1427 Information Systems Information Technology IT Infrastructure Library ITIL Release Management Number of urgent releases
1428 Information Systems Information Technology IT Infrastructure Library ITIL Release Management Average costs of release
1429 Information Systems Information Technology IT Infrastructure Library ITIL Security Management Time lag between detection, reporting and acting upon security incidents
1430 Information Systems Information Technology IT Infrastructure Library ITIL Security Management % of obsolete user accounts
KPI STANDARD
Premium Edition
1431 Information Systems Information Technology IT Infrastructure Library ITIL Security Management % of security-related service calls
1432 Information Systems Information Technology IT Infrastructure Library ITIL Security Management Cost of security incidents
1433 Information Systems Information Technology IT Infrastructure Library ITIL Security Management % of internal hosts which are centrally managed & protected
1434 Information Systems Information Technology IT Infrastructure Library ITIL Security Management Number of incidents outside hours where security staff are present
1435 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk Average number of calls / service request per handler
1436 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk First-call resolution rate
1437 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk % of first-line resolution of service requests
1438 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk % of escalated service requests
1439 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk Average after call work time
1440 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk Service request queue rate
1441 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk % of overdue service requests
1442 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk % of reopened service requests
1443 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk Service request backlog
1444 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk Average service request closure duration
1445 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk % of service requests posted via web (self-help)
1446 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk Costs of operating call center / service desk
1447 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk % of incorrectly assigned service requests
1448 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk % of unwonted open service requests
1449 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk % of open service requests unmodified/neglected
1450 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk % of service requests closed before deadline
1451 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk Service Call Abandoned Rate
1452 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk Customer satisfaction (index)
1453 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk Number of complaints
1454 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk % of service requests resolved within an agreed-upon period of time
1455 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk Number of compliments
1456 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk Email Backlog
1457 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk First line service request closure rate
1458 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk % of open service requests worked on
1459 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk Service request closure duration rate
1460 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk Average overdue time of overdue service requests
1461 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk % of workarounds to service requests applied
1462 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk Average number of (re)-assignments of service requests
1463 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk Number of training calls handled by the service desk
1464 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk % of calls transferred
1465 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk % reduction of IPCS's (Incident, Problem, Change, Service Request)
1466 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management % of vendor services delivered without agreed service targets
1467 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management % of services covered by SLA
1468 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management % of fully documented SLAs
1469 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management Number of outstanding actions of last SLA review
1470 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management % on-time service level changes
1471 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management % of SLAs without service level breaches
1472 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management % of delivered services not in the service catalogue
1473 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management % of service levels (in SLAs) that are actually measured
1474 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management % of SLAs requiring changes
1475 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management % of SLAs with an assigned account manager
1476 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management Average delay in SLAs review
1477 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management % of reviewed SLAs
1478 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management Average penalty costs per SLA
1479 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management % of SLA breaches caused by underpinning contracts
1480 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management % of SLA reviews conducted on-time
1481 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management % of service levels (in SLAs) reported in an automated way
1482 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management Total service delivery penalties paid
1483 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management % of SLAs in renegotiation
1484 Information Systems Information Technology IT Security % of systems with latest antivirus/antispyware signatures
1485 Information Systems Information Technology IT Security % of systems covered by antivirus/antispyware software
1486 Information Systems Information Technology IT Security % of virus incidents requiring manual cleanup
1487 Information Systems Information Technology IT Security % of systems not to policy patch level
1488 Information Systems Information Technology IT Security % of patches applied outside of maintenance window
1489 Information Systems Information Technology IT Security Number of detected network attacks
1490 Information Systems Information Technology IT Security % of email spam messages stopped/detected
1491 Information Systems Information Technology IT Security % of email spam messages unstopped/undetected
1492 Information Systems Information Technology IT Security % of viruses & spyware detected in email
1493 Information Systems Information Technology IT Security % of downtime due to security incidents
1494 Information Systems Information Technology IT Security % of spam false positives
1495 Information Systems Information Technology IT Security Spam detection failure %
1496 Information Systems Information Technology IT Security Cost of cleanup of virus/spyware incidents
1497 Information Systems Information Technology IT Security Number of outgoing spyware/spyware caught
1498 Information Systems Information Technology IT Security Latency of unapplied patches
1499 Information Systems Information Technology IT Security Distribution cycle of patches
1500 Information Systems Information Technology IT Security Cost of patches
KPI STANDARD
Premium Edition
1501 Information Systems Information Technology IT Security Security vulnerability density per unit of code
1502 Information Systems Information Technology IT Security Weighted security vulnerability density per unit of code
1503 Information Systems Information Technology IT Security Percent of incidents classified as security related
1504 Information Systems Information Technology IT Security Number of occurrences of loss of strategic data
1505 Information Systems Information Technology IT Services Antivirus & Anti-Spywear % of systems with latest antivirus/antispyware signatures
1506 Information Systems Information Technology IT Services Antivirus & Anti-Spywear % of systems covered by antivirus/antispyware software
1507 Information Systems Information Technology IT Services Antivirus & Anti-Spywear % of virus incidents requiring manual cleanup
1508 Information Systems Information Technology IT Services Antivirus & Anti-Spywear Unit costs of IT service(s)
1509 Information Systems Information Technology IT Services Antivirus & Anti-Spywear % of viruses & spyware detected in email
1510 Information Systems Information Technology IT Services Antivirus & Anti-Spywear Cost of cleanup of virus/spyware incidents
1511 Information Systems Information Technology IT Services Antivirus & Anti-Spywear Number of outgoing spyware/spyware caught
1512 Information Systems Information Technology IT Services Application Mean Time to Repair (MTTR)
1513 Information Systems Information Technology IT Services Application % of outage due to incidents (unplanned unavailability)
1514 Information Systems Information Technology IT Services Application % of outage due to changes (planned unavailability)
1515 Information Systems Information Technology IT Services Application Availability (excluding planned downtime)
1516 Information Systems Information Technology IT Services Application Mean-time between failure (MTBF)
1517 Information Systems Information Technology IT Services Application Availability
1518 Information Systems Information Technology IT Services Application Downtime
1519 Information Systems Information Technology IT Services Application Average response time of transactions
1520 Information Systems Information Technology IT Services Application Number of software defects in production
1521 Information Systems Information Technology IT Services Application % of transactions executed within response time threshold
1522 Information Systems Information Technology IT Services Application % of transactions executed within response time threshold during peak-time
1523 Information Systems Information Technology IT Services Application % of failed transactions

1524 Information Systems Information Technology IT Services Application Unit costs of IT service(s)
1525 Information Systems Information Technology IT Services Application Number of times (corporate) website shows a 404 page
1526 Information Systems Information Technology IT Services Application Maximum response time of transactions
1527 Information Systems Information Technology IT Services Application Application Performance Index (Apdex)
1528 Information Systems Information Technology IT Services Application Adoption Rate
1529 Information Systems Information Technology IT Services Backup Mean Time to Repair (MTTR)
1530 Information Systems Information Technology IT Services Backup Age of backup
1531 Information Systems Information Technology IT Services Backup % of backup operations that are successful
1532 Information Systems Information Technology IT Services Backup Mean-time between failure (MTBF)
1533 Information Systems Information Technology IT Services Backup Unit costs of IT service(s)
1534 Information Systems Information Technology IT Services Backup Average time to restore backup
1535 Information Systems Information Technology IT Services Backup Average time between tests of backup
1536 Information Systems Information Technology IT Services Backup % of physical backup / archive media that are fully encrypted
1537 Information Systems Information Technology IT Services Backup % of test backup restores that are successful
1538 Information Systems Information Technology IT Services Backup Average time to restore off-site backup
1539 Information Systems Information Technology IT Services Data Center Datacenter power usage effectiveness (PUE)
1540 Information Systems Information Technology IT Services Data Center % of servers located in data centers
1541 Information Systems Information Technology IT Services Data Center Mean-time between failure (MTBF)
1542 Information Systems Information Technology IT Services Data Center Unit costs of IT service(s)
1543 Information Systems Information Technology IT Services Data Center Corporate average data efficiency (CADE)
1544 Information Systems Information Technology IT Services Database Mean Time to Repair (MTTR)
1545 Information Systems Information Technology IT Services Database % of outage due to incidents (unplanned unavailability)
1546 Information Systems Information Technology IT Services Database % of outage due to changes (planned unavailability)
1547 Information Systems Information Technology IT Services Database Availability (excluding planned downtime)
1548 Information Systems Information Technology IT Services Database Availability
1549 Information Systems Information Technology IT Services Database Downtime
1550 Information Systems Information Technology IT Services Database Average response time of transactions
1551 Information Systems Information Technology IT Services Database Mean-time between failure (MTBF)
1552 Information Systems Information Technology IT Services Database % of transactions executed within response time threshold
1553 Information Systems Information Technology IT Services Database % of transactions executed within response time threshold during peak-time
1554 Information Systems Information Technology IT Services Database % of failed transactions

1555 Information Systems Information Technology IT Services Database Unit costs of IT service(s)
1556 Information Systems Information Technology IT Services Database Maximum response time of transactions
1557 Information Systems Information Technology IT Services Email Mean Time to Repair (MTTR)
1558 Information Systems Information Technology IT Services Email % of outage due to incidents (unplanned unavailability)
1559 Information Systems Information Technology IT Services Email % of outage due to changes (planned unavailability)
1560 Information Systems Information Technology IT Services Email Availability (excluding planned downtime)
1561 Information Systems Information Technology IT Services Email Availability
1562 Information Systems Information Technology IT Services Email Downtime
1563 Information Systems Information Technology IT Services Email Mean-time between failure (MTBF)
1564 Information Systems Information Technology IT Services Email Unit costs of IT service(s)
1565 Information Systems Information Technology IT Services Email % of email spam messages stopped/detected
1566 Information Systems Information Technology IT Services Email % of email spam messages unstopped/undetected
1567 Information Systems Information Technology IT Services Email Average size of email boxes/storage
1568 Information Systems Information Technology IT Services Email % of spam false positives
KPI STANDARD
Premium Edition
1569 Information Systems Information Technology IT Services Email Spam detection failure %
1570 Information Systems Information Technology IT Services Email % of viruses & spyware detected in email
1571 Information Systems Information Technology IT Services Network Mean Time to Repair (MTTR)
1572 Information Systems Information Technology IT Services Network % of outage due to incidents (unplanned unavailability)
1573 Information Systems Information Technology IT Services Network % of outage due to changes (planned unavailability)
1574 Information Systems Information Technology IT Services Network Availability (excluding planned downtime)
1575 Information Systems Information Technology IT Services Network Availability
1576 Information Systems Information Technology IT Services Network Downtime
1577 Information Systems Information Technology IT Services Network Mean-time between failure (MTBF)
1578 Information Systems Information Technology IT Services Network % of network packet loss
1579 Information Systems Information Technology IT Services Network Average network round trip latency
1580 Information Systems Information Technology IT Services Network Average network throughput
1581 Information Systems Information Technology IT Services Network Average retransmissions of network packets
1582 Information Systems Information Technology IT Services Network Minimum bandwidth guarantee
1583 Information Systems Information Technology IT Services Network % of network bandwidth used
1584 Information Systems Information Technology IT Services Network Unit costs of IT service(s)
1585 Information Systems Information Technology IT Services Network Number of detected network attacks
1586 Information Systems Information Technology IT Services Storage Mean Time to Repair (MTTR)
1587 Information Systems Information Technology IT Services Storage % of outage due to incidents (unplanned unavailability)
1588 Information Systems Information Technology IT Services Storage % of outage due to changes (planned unavailability)
1589 Information Systems Information Technology IT Services Storage Availability (excluding planned downtime)
1590 Information Systems Information Technology IT Services Storage Availability
1591 Information Systems Information Technology IT Services Storage Downtime
1592 Information Systems Information Technology IT Services Storage Average response time of transactions
1593 Information Systems Information Technology IT Services Storage Mean-time between failure (MTBF)
1594 Information Systems Information Technology IT Services Storage % of (assigned) disk space quota used
1595 Information Systems Information Technology IT Services Storage % of transactions executed within response time threshold
1596 Information Systems Information Technology IT Services Storage % of transactions executed within response time threshold during peak-time
1597 Information Systems Information Technology IT Services Storage % of failed transactions

1598 Information Systems Information Technology IT Services Storage Unit costs of IT service(s)
1599 Information Systems Information Technology IT Services Storage Maximum response time of transactions
1600 Information Systems Information Technology IT Services Storage Mean time to provision
1601 Information Systems Information Technology IT Services Storage % of physical backup / archive media that are fully encrypted
1602 Information Systems Information Technology IT Services Systems Mean Time to Repair (MTTR)
1603 Information Systems Information Technology IT Services Systems % of "dead" servers
1604 Information Systems Information Technology IT Services Systems % of outage due to incidents (unplanned unavailability)
1605 Information Systems Information Technology IT Services Systems % of outage due to changes (planned unavailability)
1606 Information Systems Information Technology IT Services Systems Availability (excluding planned downtime)
1607 Information Systems Information Technology IT Services Systems Availability
1608 Information Systems Information Technology IT Services Systems Downtime
1609 Information Systems Information Technology IT Services Systems Mean-time between failure (MTBF)
1610 Information Systems Information Technology IT Services Systems % of (assigned) disk space quota used
1611 Information Systems Information Technology IT Services Systems Average % of memory utilization
1612 Information Systems Information Technology IT Services Systems Average % of CPU utilization
1613 Information Systems Information Technology IT Services Systems Unit costs of IT service(s)
1614 Information Systems Information Technology IT Services Systems Number of alerts on exceeding system capacity thresholds
1615 Information Systems Information Technology IT Services Systems % of disk space used
1616 Information Systems Information Technology IT Services Systems Maximum CPU usage
1617 Information Systems Information Technology IT Services Systems Maximum memory usage
1618 Information Systems Information Technology IT Services Telephony Mean Time to Repair (MTTR)
1619 Information Systems Information Technology IT Services Telephony % of outage due to incidents (unplanned unavailability)
1620 Information Systems Information Technology IT Services Telephony Availability (excluding planned downtime)
1621 Information Systems Information Technology IT Services Telephony % of outage due to changes (planned unavailability)
1622 Information Systems Information Technology IT Services Telephony Mean-time between failure (MTBF)
1623 Information Systems Information Technology IT Services Telephony % of dropped telephone calls
1624 Information Systems Information Technology IT Services Telephony Unit costs of IT service(s)
1625 Information Systems Information Technology IT Services Telephony Mean Opinion Score (MOS)
1626 Information Systems Information Technology IT Services Telephony Availability
1627 Information Systems Information Technology IT Services Telephony Downtime
1628 Information Systems Information Technology IT Services Virtualization Downtime
1629 Information Systems Information Technology IT Services Virtualization Availability
1630 Information Systems Information Technology IT Services Virtualization Mean-time between failure (MTBF)
1631 Information Systems Information Technology IT Services Virtualization Unit costs of IT service(s)
1632 Information Systems Information Technology IT Services Virtualization Average number of virtual images per administrator
1633 Information Systems Information Technology IT Services Virtualization Mean time to provision
1634 Information Systems Information Technology IT Services Webhosting Mean Time to Repair (MTTR)
1635 Information Systems Information Technology IT Services Webhosting % of outage due to incidents (unplanned unavailability)
1636 Information Systems Information Technology IT Services Webhosting % of outage due to changes (planned unavailability)
1637 Information Systems Information Technology IT Services Webhosting Availability (excluding planned downtime)
KPI STANDARD
Premium Edition
1638 Information Systems Information Technology IT Services Webhosting Availability
1639 Information Systems Information Technology IT Services Webhosting Downtime
1640 Information Systems Information Technology IT Services Webhosting Mean-time between failure (MTBF)
1641 Information Systems Information Technology IT Services Webhosting Average network round trip latency
1642 Information Systems Information Technology IT Services Webhosting Minimum bandwidth guarantee
1643 Information Systems Information Technology IT Services Webhosting % of (assigned) disk space quota used
1644 Information Systems Information Technology IT Services Webhosting Unit costs of IT service(s)
1645 Information Systems Information Technology IT Services Webhosting Website success rate
1646 Information Systems Information Technology IT Services Webhosting Mean time to provision
1647 Information Systems Information Technology IT Operations Average change closure duration
1648 Information Systems Information Technology IT Operations % of backlogged/neglected change requests
1649 Information Systems Information Technology IT Operations % of urgent changes
1650 Information Systems Information Technology IT Operations % of implemented changes not approved (by management / CAB)
1651 Information Systems Information Technology IT Operations % of changes that required restoration of backup
1652 Information Systems Information Technology IT Operations Ratio of number of incidents versus number of changes
1653 Information Systems Information Technology IT Operations % of changes scheduled outside maintenance window
1654 Information Systems Information Technology IT Operations % of backed-out changes
1655 Information Systems Information Technology IT Operations Change queue rate
1656 Information Systems Information Technology IT Operations % of overdue changes
1657 Information Systems Information Technology IT Operations % of unauthorized implemented changes
1658 Information Systems Information Technology IT Operations Average costs of change implementation
1659 Information Systems Information Technology IT Operations % of changes initiated by customers
1660 Information Systems Information Technology IT Operations % of delivered changes implemented within budget/costs
1661 Information Systems Information Technology IT Operations % of changes closed before deadline
1662 Information Systems Information Technology IT Operations % of unplanned outage/unavailability due to changes
1663 Information Systems Information Technology IT Operations % of implemented changes without Impact Analysis
1664 Information Systems Information Technology IT Operations % of changes that cause incidents
1665 Information Systems Information Technology IT Operations Change closure duration rate
1666 Information Systems Information Technology IT Operations Total rework after implementation of changes
1667 Information Systems Information Technology IT Operations Average rework per change after implementation of changes
1668 Information Systems Information Technology IT Operations % of time coordinating changes
1669 Information Systems Information Technology IT Operations % of unregistered changes
1670 Information Systems Information Technology IT Operations Number of incidents caused by changes vs total nr of incidents
1671 Information Systems Information Technology IT Operations % of incidents not solved in-time due to inaccurate configuration data
1672 Information Systems Information Technology IT Operations Cost of CMDB reconciliation
1673 Information Systems Information Technology IT Operations % of software licenses used
1674 Information Systems Information Technology IT Operations Number of deviations between configuration repository and actual configurations
1675 Information Systems Information Technology IT Operations % of licenses purchased and not accounted for in configuration repository
1676 Information Systems Information Technology IT Operations % of inaccurately registered CIs in CMDB
1677 Information Systems Information Technology IT Operations % of CIs monitored for performance
1678 Information Systems Information Technology IT Operations
assets
1679 Information Systems Information Technology IT Operations % of CIs mapped onto IT services in the CMDB
1680 Information Systems Information Technology IT Operations Incident impact rate incomplete CMDB
1681 Information Systems Information Technology IT Operations % of audited CIs
1682 Information Systems Information Technology IT Operations Average audit cycle of CIs
1683 Information Systems Information Technology IT Operations % of CIs under maintenance contract
1684 Information Systems Information Technology IT Operations Growth of the CMDB
1685 Information Systems Information Technology IT Operations Average time between CMDB reconciliation
1686 Information Systems Information Technology IT Operations Average time spent on CMDB reconciliation
1687 Information Systems Information Technology IT Operations Average time period between identifying and rectifying a discrepancy
1688 Information Systems Information Technology IT Operations Number of software defects in production
1689 Information Systems Information Technology IT Operations % of successful software upgrades
1690 Information Systems Information Technology IT Operations Number of untested releases
1691 Information Systems Information Technology IT Operations % of successful software installations
1692 Information Systems Information Technology IT Operations Average cycle time between urgent releases
1693 Information Systems Information Technology IT Operations Number of urgent releases
1694 Information Systems Information Technology IT Operations Average costs of release
1695 Information Systems Information Technology IT Operations Number of Incidents first month
1696 Information Systems Information Technology IT Operations % of outage due to incidents (unplanned unavailability)
1697 Information Systems Information Technology IT Operations % of outage due to changes (planned unavailability)
1698 Information Systems Information Technology IT Operations Availability (excluding planned downtime)
1699 Information Systems Information Technology IT Operations Critical-time outage
1700 Information Systems Information Technology IT Operations % of unplanned outage/unavailability due to changes
1701 Information Systems Information Technology IT Operations Number of business disruptions caused by problems
1702 Information Systems Information Technology IT Operations % of critical business processes not covered by a defined service availability plan
1703 Information Systems Information Technology IT Operations % of availability SLAs met

KPI STANDARD
Premium Edition
1704 Information Systems Information Technology IT Operations % of (critical) infrastructure components with automated availability monitoring
1705 Information Systems Information Technology IT Operations Critical-time failures

1706 Information Systems Information Technology IT Operations Number of alerts on exceeding system capacity thresholds
1707 Information Systems Information Technology IT Operations % of network bandwidth used
1708 Information Systems Information Technology IT Operations % of response-time SLAs not met
1709 Information Systems Information Technology IT Operations % of service requests due to poor performance
1710 Information Systems Information Technology IT Operations % of CIs monitored for performance
1711 Information Systems Information Technology IT Operations % of unplanned purchases due to poor performance
1712 Information Systems Information Technology IT Operations Number of SLA breaches due to poor performance
1713 Information Systems Information Technology IT Operations Average time between updates of Capacity Plan
1714 Information Systems Information Technology IT Operations Cost of producing Capacity Plans
1715 Information Systems Information Technology IT Operations % of CIs with under-capacity
1716 Information Systems Information Technology IT Operations Accuracy of expenditure as defined in Capacity Plan
1717 Information Systems Information Technology IT Operations Costs associated to unplanned purchases to resolve poor performance
1718 Information Systems Information Technology IT Operations Average time spent on Capacity Plans
1719 Information Systems Information Technology IT Operations % of CIs included in capacity reviews
1720 Information Systems Information Technology IT Operations IT Service Continuity Plan testing failures
1721 Information Systems Information Technology IT Operations Frequency of review of IT continuity plan
1722 Information Systems Information Technology IT Operations Accuracy of expenditure as defined in Continuity Plan
1723 Information Systems Information Technology IT Operations % of services not covered in Continuity Plan
1724 Information Systems Information Technology IT Operations Average time between updates of Continuity Plan
1725 Information Systems Information Technology IT Operations Cost of producing Continuity Plans
1726 Information Systems Information Technology IT Operations Average time spent on Continuity Plans
1727 Information Systems Information Technology IT Operations Time lag between detection, reporting and acting upon security incidents
1728 Information Systems Information Technology IT Operations % of obsolete user accounts
1729 Information Systems Information Technology IT Operations Cost of security incidents
1730 Information Systems Information Technology IT Operations % of security-related service calls
1731 Information Systems Information Technology IT Operations % of internal hosts which are centrally managed & protected
1732 Information Systems Information Technology IT Operations % of SLAs without service level breaches
1733 Information Systems Information Technology IT Operations Average penalty costs per SLA
1734 Information Systems Information Technology IT Operations % of reviewed SLAs
1735 Information Systems Information Technology IT Operations % of SLAs with an assigned account manager
1736 Information Systems Information Technology IT Operations Average delay in SLAs review
1737 Information Systems Information Technology IT Operations % of IT labor outsourced
1738 Information Systems Information Technology IT Operations Mean Time to Repair (MTTR)
1739 Information Systems Information Technology IT Operations Average incident closure duration
1740 Information Systems Information Technology IT Operations % of overdue incidents
1741 Information Systems Information Technology IT Operations Average problem closure duration
1742 Information Systems Information Technology IT Operations % of incidents solved within deadline
1743 Information Systems Information Technology IT Operations Incident queue rate
1744 Information Systems Information Technology IT Operations % of reopened incidents
1745 Information Systems Information Technology IT Operations Incident backlog
1746 Information Systems Information Technology IT Operations Average cost to solve an incident
1747 Information Systems Information Technology IT Operations Average number of (re)-assignments of incidents
1748 Information Systems Information Technology IT Operations % of incorrectly assigned incidents
1749 Information Systems Information Technology IT Operations % of incidents which change prio during the lifecycle
1750 Information Systems Information Technology IT Operations % of unmodified/neglected incidents
1751 Information Systems Information Technology IT Operations % of outage due to incidents (unplanned unavailability)
1752 Information Systems Information Technology IT Operations % of repeat incidents
1753 Information Systems Information Technology IT Operations Number of incidents caused by deficient user training
1754 Information Systems Information Technology IT Operations Incident backlog
1755 Information Systems Information Technology IT Operations Average incident response time
1756 Information Systems Information Technology IT Operations Total/Mean Time to Ticket (TTTT/MTTT)
1757 Information Systems Information Technology IT Operations Total/Mean Time to Action (TTTA/MTTA)
1758 Information Systems Information Technology IT Operations Total/Mean Time in Queue
1759 Information Systems Information Technology IT Operations Total/Mean Time in Postmortem
1760 Information Systems Information Technology IT Operations Total/Mean Time to Escalation (TTTE/MTTE)
1761 Information Systems Information Technology IT Operations Problem queue rate
1762 Information Systems Information Technology IT Operations % of overdue problems
1763 Information Systems Information Technology IT Operations Average cost to solve a problem
1764 Information Systems Information Technology IT Operations Ratio of number of incidents versus number of problems
1765 Information Systems Information Technology IT Operations % of unmodified/neglected problems
1766 Information Systems Information Technology IT Operations % of problems with a root cause identified
1767 Information Systems Information Technology IT Operations % of problems resolved within the required time period
1768 Information Systems Information Technology IT Operations Number of business disruptions caused by problems
1769 Information Systems Information Technology IT Operations Problem backlog
1770 Information Systems Information Technology IT Operations % of problems with available workaround
1771 Information Systems Information Technology IT Operations % of problems with a root cause analysis
1772 Information Systems Information Technology IT Operations Balance of Problems solved with a KE - RFC or other
KPI STANDARD
Premium Edition
1773 Information Systems Information Technology IT Operations Average number of calls / service request per handler
1774 Information Systems Information Technology IT Operations First-call resolution rate
1775 Information Systems Information Technology IT Operations % of first-line resolution of service requests
1776 Information Systems Information Technology IT Operations % of escalated service requests
1777 Information Systems Information Technology IT Operations Average after call work time
1778 Information Systems Information Technology IT Operations Service request queue rate
1779 Information Systems Information Technology IT Operations % of overdue service requests
1780 Information Systems Information Technology IT Operations % of reopened service requests
1781 Information Systems Information Technology IT Operations Service request backlog
1782 Information Systems Information Technology IT Operations Average service request closure duration
1783 Information Systems Information Technology IT Operations % of service requests posted via web (self-help)
1784 Information Systems Information Technology IT Operations Costs of operating call center / service desk
1785 Information Systems Information Technology IT Operations % of incorrectly assigned service requests
1786 Information Systems Information Technology IT Operations % of unwonted open service requests
1787 Information Systems Information Technology IT Operations % of open service requests unmodified/neglected
1788 Information Systems Information Technology IT Operations % of service requests closed before deadline
1789 Information Systems Information Technology IT Operations Customer satisfaction (index)
1790 Information Systems Information Technology IT Operations Number of complaints
1791 Information Systems Information Technology IT Operations % of service requests resolved within an agreed-upon period of time
1792 Information Systems Information Technology IT Operations Number of compliments
1793 Information Systems Information Technology IT Operations Email Backlog
1794 Information Systems Information Technology IT Operations First line service request closure rate
1795 Information Systems Information Technology IT Operations % of open service requests worked on
1796 Information Systems Information Technology IT Operations Service request closure duration rate
1797 Information Systems Information Technology IT Operations Average overdue time of overdue service requests
1798 Information Systems Information Technology IT Operations % of workarounds to service requests applied
1799 Information Systems Information Technology IT Operations Average number of (re)-assignments of service requests
1800 Information Systems Information Technology IT Operations Number of training calls handled by the service desk
1801 Information Systems Information Technology IT Operations % of calls transferred
1802 Information Systems Information Technology IT Operations Mean Time to Repair (MTTR)
1803 Information Systems Information Technology IT Operations % of outage due to changes (planned unavailability)
1804 Information Systems Information Technology IT Operations Availability (excluding planned downtime)
1805 Information Systems Information Technology IT Operations % of service requests resolved within an agreed-upon period of time
1806 Information Systems Information Technology IT Operations Mean-time between failure (MTBF)
1807 Information Systems Information Technology IT Operations Deviation of planned budget for SLA
1808 Information Systems Information Technology IT Operations Cost of service delivery
1809 Information Systems Information Technology IT Operations Unit costs of IT service(s)
1810 Information Systems Information Technology IT Operations Number of outstanding actions of last SLA review
1811 Information Systems Information Technology IT Operations Availability
1812 Information Systems Information Technology IT Operations Downtime
1813 Information Systems Information Technology IT/Business Ratios % of IT time associated to IT investment
1814 Information Systems Information Technology IT/Business Ratios Average IT-related costs per customer
1815 Information Systems Information Technology IT/Business Ratios % of IT labor outsourced
1816 Information Systems Information Technology IT/Business Ratios % of current initiatives driven by IT
1817 Information Systems Information Technology IT/Business Ratios IT Investment to IT Staff Training
1818 Information Systems Information Technology IT/Business Ratios Ratio of % growth of IT budget versus % growth of revenues
1819 Information Systems Information Technology IT/Business Ratios Ratio of fixed price projects cost versus T&M projects cost
% of spend on current IT capital projects that are considered driven by the
1820 Information Systems Information Technology IT/Business Ratios
business
1821 Information Systems Information Technology IT/Business Ratios IT Spending per Employee
1822 Information Systems Information Technology IT/Business Ratios IT to Total Employees Ratio
1823 Information Systems Information Technology IT/Business Ratios % of IT costs associated to IT maintenance
1824 Information Systems Information Technology IT/Business Ratios % of growth of IT budget
1825 Information Systems Information Technology IT/Business Ratios % of current initiatives driven by the business
1826 Information Systems Information Technology IT/Business Ratios % IT Budget of Total Revenues
1827 Information Systems Information Technology IT/Business Ratios % IT Capital Spending of Total Investment
1828 Information Systems Information Technology IT/Business Ratios % of IT costs associated to IT investment
1829 Information Systems Information Technology IT/Business Ratios Impact of IT Training on IT Operational Costs
1830 Information Systems Information Technology IT/Business Ratios % of IT time spent on NPD versus total time spent on NPD rollout
1831 Information Systems Information Technology IT/Business Ratios % of IT contribution in ROTA
1832 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management Average change closure duration
1833 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management % of backlogged/neglected change requests
1834 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management % of urgent changes
1835 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management % of implemented changes not approved (by management / CAB)
1836 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management % of changes that required restoration of backup
1837 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management Ratio of number of incidents versus number of changes
1838 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management % of changes scheduled outside maintenance window
1839 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management % of backed-out changes
1840 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management Change queue rate
1841 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management % of overdue changes
KPI STANDARD
Premium Edition
1842 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management % of unauthorized implemented changes
1843 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management Average costs of change implementation
1844 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management % of changes initiated by customers
1845 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management % of delivered changes implemented within budget/costs
1846 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management % of changes closed before deadline
1847 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management % of unplanned outage/unavailability due to changes
1848 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management % of implemented changes without Impact Analysis
1849 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management % of changes that cause incidents
1850 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management Change closure duration rate
1851 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management Total rework after implementation of changes
1852 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management Average rework per change after implementation of changes
1853 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management % of time coordinating changes
1854 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management % of unregistered changes
1855 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management Number of incidents caused by changes vs total nr of incidents
1856 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Configuration Management % of incidents not solved in-time due to inaccurate configuration data
1857 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Configuration Management Cost of CMDB reconciliation
1858 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Configuration Management % of software licenses used
1859 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Configuration Management Number of deviations between configuration repository and actual configurations
1860 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Configuration Management % of licenses purchased and not accounted for in configuration repository
1861 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Configuration Management % of inaccurately registered CIs in CMDB
1862 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Configuration Management % of CIs monitored for performance
1863 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Configuration Management
assets
1864 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Configuration Management % of CIs mapped onto IT services in the CMDB
1865 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Configuration Management Incident impact rate incomplete CMDB
1866 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Configuration Management % of audited CIs
1867 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Configuration Management Average audit cycle of CIs
1868 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Configuration Management % of CIs under maintenance contract
1869 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Configuration Management Growth of the CMDB
1870 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Configuration Management Average time between CMDB reconciliation
1871 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Configuration Management Average time spent on CMDB reconciliation
1872 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Configuration Management Average time period between identifying and rectifying a discrepancy
1873 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Release Management Number of software defects in production
1874 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Release Management % of successful software upgrades
1875 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Release Management Number of untested releases
1876 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Release Management % of successful software installations
1877 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Release Management Average cycle time between urgent releases
1878 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Release Management Number of urgent releases
1879 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Release Management Average costs of release
1880 Information Systems Information Technology Microsoft Operations Framework MOF Operating Quadrant Number of Incidents first month
1881 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Availability Management % of outage due to incidents (unplanned unavailability)
1882 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Availability Management % of outage due to changes (planned unavailability)
1883 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Availability Management Availability (excluding planned downtime)
1884 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Availability Management Critical-time outage
1885 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Availability Management % of unplanned outage/unavailability due to changes
1886 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Availability Management Number of business disruptions caused by problems
1887 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Availability Management % of critical business processes not covered by a defined service availability plan
1888 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Availability Management % of availability SLAs met
1889 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Availability Management % of (critical) infrastructure components with automated availability monitoring
1890 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Availability Management Critical-time failures
1891 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Capacity Management Number of alerts on exceeding system capacity thresholds
1892 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Capacity Management % of network bandwidth used
1893 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Capacity Management % of response-time SLAs not met
1894 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Capacity Management % of service requests due to poor performance
1895 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Capacity Management % of CIs monitored for performance
1896 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Capacity Management % of unplanned purchases due to poor performance
1897 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Capacity Management Number of SLA breaches due to poor performance
1898 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Capacity Management Average time between updates of Capacity Plan
1899 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Capacity Management Cost of producing Capacity Plans
1900 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Capacity Management % of CIs with under-capacity
1901 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Capacity Management Accuracy of expenditure as defined in Capacity Plan
1902 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Capacity Management Costs associated to unplanned purchases to resolve poor performance
1903 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Capacity Management Average time spent on Capacity Plans
1904 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Capacity Management % of CIs included in capacity reviews
1905 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF IT Service Continuity Management IT Service Continuity Plan testing failures
1906 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF IT Service Continuity Management Frequency of review of IT continuity plan
1907 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF IT Service Continuity Management Accuracy of expenditure as defined in Continuity Plan
KPI STANDARD
Premium Edition
1908 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOFIT Service Continuity Management % of services not covered in Continuity Plan
1909 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOFIT Service Continuity Management Average time between updates of Continuity Plan
1910 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOFIT Service Continuity Management Cost of producing Continuity Plans
1911 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOFIT Service Continuity Management Average time spent on Continuity Plans
1912 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Security Management Time lag between detection, reporting and acting upon security incidents
1913 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Security Management % of obsolete user accounts
1914 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Security Management Cost of security incidents
1915 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Security Management % of security-related service calls
1916 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Security Management % of internal hosts which are centrally managed & protected
1917 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Service Level Management % of SLAs without service level breaches
1918 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Service Level Management Average penalty costs per SLA
1919 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Service Level Management % of reviewed SLAs
1920 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Service Level Management % of SLAs with an assigned account manager
1921 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Service Level Management Average delay in SLAs review
1922 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Workforce Management % of IT labor outsourced
1923 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management Mean Time to Repair (MTTR)
1924 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management Average incident closure duration
1925 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management % of overdue incidents
1926 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management Average problem closure duration
1927 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management % of incidents solved within deadline
1928 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management Incident queue rate
1929 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management % of reopened incidents
1930 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management Incident backlog
1931 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management Average cost to solve an incident
1932 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management Average number of (re)-assignments of incidents
1933 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management % of incorrectly assigned incidents
1934 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management % of incidents which change prio during the lifecycle
1935 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management % of unmodified/neglected incidents
1936 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management % of outage due to incidents (unplanned unavailability)
1937 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management % of repeat incidents
1938 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management Number of incidents caused by deficient user training
1939 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management Incident backlog
1940 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management Average incident response time
1941 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management Total/Mean Time to Ticket (TTTT/MTTT)
1942 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management Total/Mean Time to Action (TTTA/MTTA)
1943 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management Total/Mean Time in Queue
1944 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management Total/Mean Time in Postmortem
1945 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management Total/Mean Time to Escalation (TTTE/MTTE)
1946 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Problem Management Problem queue rate
1947 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Problem Management % of overdue problems
1948 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Problem Management Average cost to solve a problem
1949 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Problem Management Ratio of number of incidents versus number of problems
1950 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Problem Management % of unmodified/neglected problems
1951 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Problem Management % of problems with a root cause identified
1952 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Problem Management % of problems resolved within the required time period
1953 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Problem Management Number of business disruptions caused by problems
1954 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Problem Management Problem backlog
1955 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Problem Management % of problems with available workaround
1956 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Problem Management % of problems with a root cause analysis
1957 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Problem Management Balance of Problems solved with a KE - RFC or other
1958 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk Average number of calls / service request per handler
1959 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk First-call resolution rate
1960 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk % of first-line resolution of service requests
1961 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk % of escalated service requests
1962 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk Average after call work time
1963 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk Service request queue rate
1964 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk % of overdue service requests
1965 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk % of reopened service requests
1966 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk Service request backlog
1967 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk Average service request closure duration
1968 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk % of service requests posted via web (self-help)
1969 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk Costs of operating call center / service desk
1970 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk % of incorrectly assigned service requests
1971 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk % of unwonted open service requests
1972 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk % of open service requests unmodified/neglected
1973 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk % of service requests closed before deadline
1974 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk Customer satisfaction (index)
1975 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk Number of complaints
1976 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk % of service requests resolved within an agreed-upon period of time
1977 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk Number of compliments
KPI STANDARD
Premium Edition
1978 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk Email Backlog
1979 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk First line service request closure rate
1980 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk % of open service requests worked on
1981 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk Service request closure duration rate
1982 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk Average overdue time of overdue service requests
1983 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk % of workarounds to service requests applied
1984 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk Average number of (re)-assignments of service requests
1985 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk Number of training calls handled by the service desk
1986 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk % of calls transferred
1987 Information Systems Information Technology Microsoft Operations Framework Service Level Agreement Mean Time to Repair (MTTR)
1988 Information Systems Information Technology Microsoft Operations Framework Service Level Agreement % of outage due to changes (planned unavailability)
1989 Information Systems Information Technology Microsoft Operations Framework Service Level Agreement Availability (excluding planned downtime)
1990 Information Systems Information Technology Microsoft Operations Framework Service Level Agreement % of service requests resolved within an agreed-upon period of time
1991 Information Systems Information Technology Microsoft Operations Framework Service Level Agreement Mean-time between failure (MTBF)
1992 Information Systems Information Technology Microsoft Operations Framework Service Level Agreement Deviation of planned budget for SLA
1993 Information Systems Information Technology Microsoft Operations Framework Service Level Agreement Cost of service delivery
1994 Information Systems Information Technology Microsoft Operations Framework Service Level Agreement Unit costs of IT service(s)
1995 Information Systems Information Technology Microsoft Operations Framework Service Level Agreement Number of outstanding actions of last SLA review
1996 Information Systems Information Technology Microsoft Operations Framework Service Level Agreement Availability
1997 Information Systems Information Technology Microsoft Operations Framework Service Level Agreement Downtime
1998 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management % of incidents which change prio during the lifecycle
1999 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent of incidents involving third-party agreement
2000 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent of incidents incorrectly prioritized
2001 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent of incidents resulting from previous incidents
2002 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent of incidents with unmatched agreements
2003 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent of incident classified as 'major'
2004 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent incidents resolved with workaround
2005 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent incidents resolved using a change
2006 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent of incidents classified as security related
2007 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent of incidents bypassing the support desk
2008 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent of incidents caused by a workaround
2009 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent of incidents incorrectly classified
2010 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percentage of incidents inbound versus outbound
2011 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent incidents assigned to a level of support
2012 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent of incidents for which a first interview completed
2013 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent of incidents for which entitlement is unconfirmed
2014 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent of incidents closed satisfactorily
2015 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent of incidents closed by service provider
2016 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent incidents closed unsatisfactorily
2017 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent of incidents resolved with non-approved workaround
2018 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent of incidents resulting from a service request
2019 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent of incidents rejected for reassignment
2020 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent of incidents recorded 'after the fact'
2021 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management % of incidents expected to close next period by scheduled workaround or change
2022 Information Systems Information Technology USMBOK USM6 Service Infrastructure Management USM650 Service Change Management % of changes incorrectly classified
2023 Information Systems Information Technology USMBOK USM6 Service Infrastructure Management USM650 Service Change Management % of changes caused by a workaround
2024 Information Systems Information Technology USMBOK USM6 Service Infrastructure Management USM650 Service Change Management % of changes insufficiently resourced
2025 Information Systems Information Technology USMBOK USM6 Service Infrastructure Management USM650 Service Change Management % of changes that were insufficiently documented
2026 Information Systems Information Technology USMBOK USM6 Service Infrastructure Management USM650 Service Change Management % of changes rejected for reassignment
2027 Information Systems Information Technology USMBOK USM6 Service Infrastructure Management USM650 Service Change Management % of changes subject to schedule adjustment
2028 Information Systems Information Technology USMBOK USM6 Service Infrastructure Management USM650 Service Change Management % of changes recorded 'after the fact'
2029 Information Systems Information Technology USMBOK USM6 Service Infrastructure Management USM650 Service Change Management % of changes internal versus external
2030 Information Systems Information Technology USMBOK USM6 Service Infrastructure Management USM650 Service Change Management % of changes with associated Proposal Statement
2031 Information Systems Information Technology USMBOK USM6 Service Infrastructure Management USM650 Service Change Management % of changes classified as Miscellaneous
2032 Information Systems Information Technology USMBOK USM6 Service Infrastructure Management USM650 Service Change Management % of changes matched to scheduled changes
2033 Information Systems Information Technology USMBOK USM7 Service Value Management USM650 Service Change Management Value equation
2034 Innovation & Development Development Benchmarking % of benchmarking activities that result in implementation of enhancements
2035 Innovation & Development Development Benchmarking Average time to complete benchmarking study
2036 Innovation & Development Development Benchmarking Average cost of benchmarking study
2037 Innovation & Development Innovation Documentation Document Management Ratio of paper to electronic documents
2038 Innovation & Development Innovation Documentation Document Management Average frequency of updates of documents
2039 Innovation & Development Innovation Documentation Document Management % of documents in non-enterprise repositories
2040 Innovation & Development Innovation Documentation Document Management % of duplications/document variations
2041 Innovation & Development Innovation Documentation Document Management % of documents not accessed regularly
2042 Innovation & Development Innovation Documentation Document Management Number of documents that have not been removed after end-of-life
2043 Innovation & Development Innovation Documentation Document Management % of documents not stored in document management system
2044 Innovation & Development Innovation Documentation Document Management Document storage costs
2045 Innovation & Development Innovation Documentation Document Management % of enterprise documents accessible to search engine
KPI STANDARD
Premium Edition
2046 Innovation & Development Innovation Documentation Document Management % searches resulting in a document being opened
2047 Innovation & Development Innovation Innovation % of time of employees available for improvement activities
2048 Innovation & Development Innovation Innovation Research idea conversion rate
2049 Innovation & Development Innovation Innovation % of sales due to launched product/services
2050 Innovation & Development Innovation Innovation R&D spend as % of revenue
2051 Innovation & Development Innovation Innovation Time-to-market of changes to existing products/services
2052 Innovation & Development Innovation Innovation Ratio of number of concepts to actual products
2053 Innovation & Development Innovation Innovation Time-to-market of new products/services
2054 Innovation & Development Innovation Innovation Average time-to-profitability for new product/service
2055 Innovation & Development Innovation Innovation Average time-to-profitability for changes to existing products/services
2056 Innovation & Development Innovation Innovation Number of ideas developed
2057 Innovation & Development Innovation Innovation Number of collected ideas that were implemented
2058 Innovation & Development Innovation Innovation Customer satisfaction with new products / services
2059 Innovation & Development Innovation Innovation R&D productivity based on gross margin
2060 Innovation & Development Innovation Innovation Average age of patents
2061 Innovation & Development Innovation Innovation % of recjected patents
2062 Innovation & Development Innovation Innovation Average application time for patents
2063 Innovation & Development Innovation Innovation % of ideas from outside the organization
2064 Innovation & Development Innovation Innovation Number of collected ideas that were developed further
2065 Innovation & Development Innovation Innovation % of investment in non-core innovation projects
2066 Innovation & Development Innovation Innovation Total funds invested in non-core innovation projects
2067 Innovation & Development Innovation Innovation % of senior management time invested in growth innovation
2068 Innovation & Development Innovation Innovation Average prototyping speed
2069 Innovation & Development Innovation Innovation Average number of prototypes per new product
2070 Innovation & Development Innovation Innovation % of ideas that are funded for development
2071 Innovation & Development Innovation Innovation % of ideas that are killed
2072 Innovation & Development Innovation Innovation % of new customers from new products / services
2073 Innovation & Development Innovation Innovation New product sales cannibalization ratio
2074 Innovation & Development Innovation Innovation % dedicated resources for radical innovation
2075 Innovation & Development Innovation Innovation Average time from idea to first patent filing
2076 Innovation & Development Innovation Innovation % of R&D projects involving universities / research institutes
2077 Innovation & Development Innovation Innovation % of R&D projects involving customers
2078 Innovation & Development Innovation Innovation New product turn around time
2079 Innovation & Development Innovation Innovation % of R&D projects involving pre-competitive research with competing companies
2080 Innovation & Development Innovation Knowledge Ratio of paper to electronic documents
2081 Innovation & Development Innovation Knowledge Average frequency of updates of documents
2082 Innovation & Development Innovation Knowledge % of documents in non-enterprise repositories
2083 Innovation & Development Innovation Knowledge % of enterprise documents accessible to search engine
2084 Innovation & Development Innovation Knowledge Average age of knowledge assets
2085 Innovation & Development Innovation Knowledge Frequency of use of knowledge assets
2086 Innovation & Development Innovation Knowledge Document storage costs
2087 Innovation & Development Innovation Strategy % of internal Greenbelts
2088 Innovation & Development Innovation Strategy % of goals accomplished from most recent strategic plan
2089 Innovation & Development Innovation Strategy % of strategic budget cuts vs % budget cuts through across-the-board cuts
2090 Innovation & Development Innovation Research Surveys % of responses to survey

2091 Innovation & Development Innovation Research Surveys % of customers given satisfaction surveys
2092 Innovation & Development Innovation Research Surveys % size of the sample group that is surveyed
2093 Improvement & Quality Improvement & Quality Benchmarking % of benchmarking activities that result in implementation of enhancements
2094 Improvement & Quality Improvement & Quality Benchmarking Average time to complete benchmarking study
2095 Improvement & Quality Improvement & Quality Benchmarking Average cost of benchmarking study
2096 Improvement & Quality Improvement & Quality Data Quality Potential double customers in master data
2097 Improvement & Quality Improvement & Quality Document Management Ratio of paper to electronic documents
2098 Improvement & Quality Improvement & Quality Document Management Average frequency of updates of documents
2099 Improvement & Quality Improvement & Quality Document Management % of documents in non-enterprise repositories
2100 Improvement & Quality Improvement & Quality Document Management % of duplications/document variations
2101 Improvement & Quality Improvement & Quality Document Management % of documents not accessed regulary
2102 Improvement & Quality Improvement & Quality Document Management Number of documents that have not been removed after end-of-life
2103 Improvement & Quality Improvement & Quality Document Management % of documents not stored in document management system
2104 Improvement & Quality Improvement & Quality Document Management Document storage costs
2105 Improvement & Quality Improvement & Quality Document Management % of enterprise documents accessible to search engine
2106 Improvement & Quality Improvement & Quality Document Management % searches resulting in a document being opened
2107 Improvement & Quality Improvement Improvement Time to respond to legal discovery of records
2108 Improvement & Quality Improvement Improvement Training penetration rate
2109 Improvement & Quality Improvement Improvement Average number of training hours per employee
2110 Improvement & Quality Improvement Improvement % of employees gone through training
2111 Improvement & Quality Improvement Improvement Total turnaround time (per business process)
2112 Improvement & Quality Improvement Improvement Number of (internal) control improvement initiatives
KPI STANDARD
Premium Edition
2113 Improvement & Quality Improvement Improvement Idea conversion rate
2114 Improvement & Quality Improvement Improvement Average value of ideas / suggestions implemented
2115 Improvement & Quality Improvement Improvement Average lead time to respond to ideas / suggestions
2116 Improvement & Quality Improvement & Quality Key Performance Indicators % of patents for sale
2117 Improvement & Quality Improvement & Quality Key Performance Indicators % of KPI’s reported according to approved plan
2118 Improvement & Quality Improvement & Quality Key Performance Indicators Average KPI improvement
2119 Improvement & Quality Improvement & Quality Key Performance Indicators % of KPIs that are improved
2120 Improvement & Quality Improvement & Quality Key Performance Indicators % of KPIs within set objectives
2121 Improvement & Quality Improvement & Quality Key Performance Indicators % of KPIs that are worsened
2122 Improvement & Quality Improvement & Quality Key Performance Indicators % of KPIs that are automatically measured
2123 Improvement & Quality Improvement & Quality Key Performance Indicators % of measured KPIs
2124 Improvement & Quality Improvement & Quality Key Performance Indicators Cost of KPI measurement
2125 Improvement & Quality Improvement & Quality Key Performance Indicators % of KPIs outside set objectives
2126 Improvement & Quality Improvement & Quality Key Performance Indicators % of KPIs that do not reflect business goals
2127 Improvement & Quality Improvement & Quality Key Performance Indicators Average data collection costs per KPI
2128 Improvement & Quality Improvement & Quality Knowledge Ratio of paper to electronic documents
2129 Improvement & Quality Improvement & Quality Knowledge Average frequency of updates of documents
2130 Improvement & Quality Improvement & Quality Knowledge % of documents in non-enterprise repositories
2131 Improvement & Quality Improvement & Quality Knowledge % of enterprise documents accessible to search engine
2132 Improvement & Quality Improvement & Quality Knowledge Average age of knowledge assets
2133 Improvement & Quality Improvement & Quality Knowledge Frequency of use of knowledge assets
2134 Improvement & Quality Improvement & Quality Knowledge Document storage costs
2135 Improvement & Quality Quality Qaulity % searches resulting in a document being opened
2136 Improvement & Quality Quality Qaulity Number of customer complaint due to quality of services
2137 Improvement & Quality Quality Qaulity Number of Audit Finding closing more than two weeks
2138 Improvement & Quality Quality Qaulity Number of postponed ISO 9001 Internal Audit caused by Auditor
2139 Improvement & Quality Quality Qaulity Number of postponed ISO 9001 Internal Audit caused by Auditee
2140 Improvement & Quality Quality Qaulity Number of minor finding on ISO 9001 Internal Audit
2141 Improvement & Quality Improvement & Quality Six Sigma Defects per million opportunities (DPMO)
2142 Improvement & Quality Improvement & Quality Six Sigma Defects %
2143 Improvement & Quality Improvement & Quality Six Sigma Total number of defects
2144 Improvement & Quality Improvement & Quality Six Sigma Yield %
2145 Improvement & Quality Improvement & Quality Six Sigma Total number of opportunities for a defect
2146 Improvement & Quality Improvement & Quality Six Sigma Defects per unit (DPU)
2147 Improvement & Quality Improvement & Quality Six Sigma % of profit increases attributed to use of Six Sigma
2148 Improvement & Quality Improvement & Quality Six Sigma Average experience with Six Sigma
2149 Improvement & Quality Improvement & Quality Six Sigma % of cost savings attributed to use of Six Sigma
2150 Improvement & Quality Improvement & Quality Six Sigma % of internal Blackbelts
2151 Improvement & Quality Improvement & Quality Strategy % of internal Greenbelts
2152 Improvement & Quality Improvement & Quality Strategy % of goals accomplished from most recent strategic plan
2153 Improvement & Quality Improvement & Quality Strategy % of strategic budget cuts vs % budget cuts through across-the-board cuts
2154 Improvement & Quality Improvement & Quality Surveys % of responses to survey
2155 Improvement & Quality Improvement & Quality Surveys % of customers given satisfaction surveys
2156 Improvement & Quality Improvement & Quality Surveys % size of the sample group that is surveyed
2157 Project, Program & Portfolio Management Project Portfolio % of time sheets in need of correction/validation
2158 Project, Program & Portfolio Management Project Portfolio Average number of projects per project manager
2159 Project, Program & Portfolio Management Project Portfolio Average time to approve projects
2160 Project, Program & Portfolio Management Project Portfolio % of unapproved projects
2161 Project, Program & Portfolio Management Project Portfolio Average time between defining and starting projects
2162 Project, Program & Portfolio Management Project Portfolio % of initiated projects without business case
2163 Project, Program & Portfolio Management Project Portfolio % of early no's on project proposals
2164 Project, Program & Portfolio Management Project Portfolio % of "killed" projects
2165 Project, Program & Portfolio Management Project Portfolio Sum of costs of "killed" projects
2166 Project, Program & Portfolio Management Project Portfolio Earned Value Management Cost Schedule Index (CSI)
2167 Project, Program & Portfolio Management Project Portfolio Earned Value Management Cost Performance Index (CPI)
2168 Project, Program & Portfolio Management Project Portfolio Earned Value Management Schedule Performance Index (SPI)
2169 Project, Program & Portfolio Management Project Portfolio Earned Value Management Earned revenue to total expenses
2170 Project, Program & Portfolio Management Project Portfolio Earned Value Management Actual Cost of Work Performed (ACWP)
2171 Project, Program & Portfolio Management Project Portfolio Earned Value Management Budgeted Cost of Work Performed (BCWP)
2172 Project, Program & Portfolio Management Project Portfolio Earned Value Management Budgeted Cost of Work Scheduled (BCWS)
2173 Project, Program & Portfolio Management Project Portfolio Earned Value Management Schedule Variance (SV)
2174 Project, Program & Portfolio Management Project Portfolio Earned Value Management Cost Variance (CV)
2175 Project, Program & Portfolio Management Project Portfolio Earned Value Management Estimate at Completion (EAC)
2176 Project, Program & Portfolio Management Project Portfolio Earned Value Management Budget at Completion (BAC)
2177 Project, Program & Portfolio Management Program Portfolio Program Management % of overdue project tasks
2178 Project, Program & Portfolio Management Program Portfolio Program Management % of projects on time and on budget
2179 Project, Program & Portfolio Management Program Portfolio Program Management % of projects with missed milestones
2180 Project, Program & Portfolio Management Program Portfolio Program Management Average number of milestones per project plan
2181 Project, Program & Portfolio Management Program Portfolio Program Management % of projects with post-project review
KPI STANDARD
Premium Edition
2182 Project, Program & Portfolio Management Program Portfolio Program Management % of projects with pre-defined ROI
2183 Project, Program & Portfolio Management Program Portfolio Program Management Average number of people assigned per project/program
2184 Project, Program & Portfolio Management Program Portfolio Program Management % of projects with scope changes
2185 Project, Program & Portfolio Management Program Portfolio Program Management % of projects on budget
2186 Project, Program & Portfolio Management Program Portfolio Program Management % of projects following standards
2187 Project, Program & Portfolio Management Program Portfolio Program Management % of projects/programs with company sponsor
2188 Project, Program & Portfolio Management Program Portfolio Program Management Average number of interdependencies between projects
2189 Project, Program & Portfolio Management Program Portfolio Program Management % of under-staffed projects
2190 Project, Program & Portfolio Management Program Portfolio Program Management % of projects with non-ideal resource assignment
2191 Project, Program & Portfolio Management Program Portfolio Program Management % of overdue project status reports
2192 Project, Program & Portfolio Management Program Portfolio Program Management Project cost predictability
2193 Project, Program & Portfolio Management Program Portfolio Program Management Project time predictability
2194 Project, Program & Portfolio Management Program Portfolio Program Management % of projects or resources allocated through business unit approval
2195 Project, Program & Portfolio Management Program Portfolio Program Management % of projects that are prioritised according to business needs
2196 Project, Program & Portfolio Management Program Portfolio Program Management Resource utilization (%)
2197 Project, Program & Portfolio Management Program Portfolio Program Management % of projects meeting stakeholder expectations
2198 Project, Program & Portfolio Management Program Portfolio Program Management Number of unstaffed hours
2199 Project, Program & Portfolio Management Program Portfolio Program Management Total deviation of time in projects
2200 Project, Program & Portfolio Management Program Portfolio Program Management % of projects on time
2201 Project, Program & Portfolio Management Program Portfolio Program Management Average risk profile for projects/programs
2202 Project, Program & Portfolio Management Program Portfolio Program Management % of projects receiving Quaility Assurance review
2203 Project, Program & Portfolio Management Program Portfolio Program Management % of projects with a testing plan
2204 Project, Program & Portfolio Management Program Portfolio Program Management Total project/program delay
2205 Project, Program & Portfolio Management Program Portfolio Program Management % of projects with high risk profile
2206 Project, Program & Portfolio Management Program Portfolio Program Management Average stakeholder satisfaction with project management
2207 Project, Program & Portfolio Management Program Portfolio Program Management Average project duration
2208 Project, Program & Portfolio Management Program Portfolio Program Management Average amount of overspending on project budget
2209 Project, Program & Portfolio Management Program Portfolio Program Management Average amount of overspending on project time
2210 Project, Program & Portfolio Management Program Portfolio Program Management Average delay in production of progress reports
2211 Project, Program & Portfolio Management Program Portfolio Program Management Average number of alterations made to project definitions
2212 Project, Program & Portfolio Management Program Portfolio Program Management % of projects with non-positive ROI
2213 Project, Program & Portfolio Management Program Portfolio Program Management Average break-even time of projects
2214 Project, Program & Portfolio Management Program Portfolio Program Management Average net present value (NPV) of projects
2215 Project, Program & Portfolio Management Program Portfolio Program Management Average project/program ROI
2216 Project, Program & Portfolio Management Program Portfolio Program Management % of projects without deviation of planned ROI
2217 Project, Program & Portfolio Management Program Portfolio Program Management % of projects without deviation of planned hours of work
2218 Project, Program & Portfolio Management Program Portfolio Program Management Average deviation of planned ROI of projects
2219 Project, Program & Portfolio Management Program Portfolio Program Management Average deviation of planned net present value (NPV) of projects
2220 Project, Program & Portfolio Management Program Portfolio Program Management Average deviation of planned break-even time of projects
2221 Project, Program & Portfolio Management Program Portfolio Program Management Average deviation of planned budget of projects
2222 Project, Program & Portfolio Management Program Portfolio Program Management Average deviation of planned duration of projects
2223 Project, Program & Portfolio Management Program Portfolio Program Management % of delivered projects with incorrect feasibility assumptions
2224 Project, Program & Portfolio Management Program Portfolio Program Management % of projects "in control"
2225 Project, Program & Portfolio Management Program Portfolio Program Management Total deviation of planned budget of projects
2226 Project, Program & Portfolio Management Program Portfolio Program Management Average budget size of projects
2227 Project, Program & Portfolio Management Program Portfolio Program Management Average stakeholder satisfaction with outcome of projects
2228 Project, Program & Portfolio Management Program Portfolio Program Management Average overdue time of project status reports
2229 Project, Program & Portfolio Management Program Portfolio Program Management % of projects without deviation of planned time schedule
2230 Project, Program & Portfolio Management Program Portfolio Program Management % of projects without deviation of planned budget
2231 Project, Program & Portfolio Management Program Portfolio Program Management % of projects without deviation of planned break-even time
2232 Project, Program & Portfolio Management Program Portfolio Program Management % of projects without deviation of planned net present value (NPV)
2233 Project, Program & Portfolio Management Program Portfolio Program Management Average age of project status reports
2234 Project, Program & Portfolio Management Project Mangement Project Management % of assigned FTE actually working on project
2235 Project, Program & Portfolio Management Project Mangement Project Management Average number of interdependencies between project tasks
2236 Project, Program & Portfolio Management Project Mangement Project Management Engineering costs as % of Total Installed Costs (TIC)
2237 Project, Program & Portfolio Management Project Mangement Project Management PMBOK Cost of managing processes
2238 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Cost Cost Schedule Index (CSI)
2239 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Cost Cost Performance Index (CPI)
2240 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Cost Deviation of planned budget
2241 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Cost Schedule Variance (SV)
2242 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Cost Actual Cost of Work Performed (ACWP)
2243 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Cost Budgeted Cost of Work Performed (BCWP)
2244 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Cost Budgeted Cost of Work Scheduled (BCWS)
2245 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Cost Cost Variance (CV)
2246 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Cost Estimate at Completion (EAC)
2247 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Human Resources % of assigned FTE actually working on project
2248 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Integrations % of overdue project tasks
2249 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Integrations Project issue queue rate
2250 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Integrations % of time coordinating project
2251 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Integrations % of FTE actually working on project that were not initially assigned
KPI STANDARD
Premium Edition
2252 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Integrations % of milestones missed
2253 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Integrations Number of milestones missed
2254 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Integrations Number of new project/program issues
2255 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Procurment Number of non conformities during vendor inspection
2256 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Procurment Requisition to item issuance time
2257 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Qulity Schedule Performance Index (SPI)
2258 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Qulity Deviation of planned ROI
2259 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Qulity Deviation of net present value (NPV)
2260 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Qulity Deviation of planned break-even time
2261 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Scope Average number of milestones per project plan
2262 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Scope % of assigned FTE actually working on project
2263 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Scope Number of unstaffed hours
2264 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Scope # planned hours per task
2265 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Time Deviation of planned hours of work
2266 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Time Deviation of planned time schedule for project/program
2267 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 Cost of managing processes
2268 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Controling a Stage Deviation of planned hours of work
2269 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project % of overdue project tasks
2270 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project Project issue queue rate
2271 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project % of time coordinating project
2272 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project Cost Performance Index (CPI)
2273 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project Deviation of planned hours of work
2274 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project Number of milestones missed
2275 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project Schedule Variance (SV)
2276 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project Schedule Performance Index (SPI)
2277 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project Deviation of planned time schedule for project/program
2278 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project Deviation of planned budget
2279 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project Deviation of planned ROI
2280 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project Deviation of planned break-even time
2281 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project Deviation of net present value (NPV)
2282 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project Number of new project/program issues
2283 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project Actual Cost of Work Performed (ACWP)
2284 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project Budgeted Cost of Work Performed (BCWP)
2285 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project Budgeted Cost of Work Scheduled (BCWS)
2286 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project Cost Variance (CV)
2287 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project Estimate at Completion (EAC)
2288 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2Planning Average number of milestones per project plan
2289 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2Planning % of assigned FTE actually working on project
2290 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2Planning % of FTE actually working on project that were not initially assigned
2291 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2Planning Cost Schedule Index (CSI)
2292 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2Planning Number of unstaffed hours
2293 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2Planning % of milestones missed
2294 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2Planning # planned hours per task
2295 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2Planning
2296 Project, Program & Portfolio Management Project Mangement Project Office Average number of years working as project managers
2297 Project, Program & Portfolio Management Project Mangement Project Office Ratio of project managers to total project staff
2298 Project, Program & Portfolio Management Project Mangement Project Office Average number of projects managed by project managers
2299 Project, Program & Portfolio Management Project Mangement Project Portfolio Ratios Ratio of fixed price projects cost versus T&M projects cost
2300 Project, Program & Portfolio Management Project Mangement Project Portfolio Ratios Cost-/Benefit estimation %
2301 Project, Program & Portfolio Management Project Mangement Project/Program Return on Investment (ROI)
2302 Project, Program & Portfolio Management Project Mangement Project/Program Budget at Completion (BAC)
2303 Project, Program & Portfolio Management Project Mangement Project/Program Net present value (NPV)
2304 Project, Program & Portfolio Management Project Mangement Project/Program Break-even time
2305 Project, Program & Portfolio Management Project Mangement Project/Program Internal Rate Of Return (IRR)
2306 Project, Program & Portfolio Management Project Mangement Project/Program Asset Yield
2307 Project, Program & Portfolio Management Project Mangement Project/Program Modified Internal Rate Of Return (MIRR)
2308 Project, Program & Portfolio Management Project Mangement Resource Planning Average number of people assigned per project/program
2309 Project, Program & Portfolio Management Project Mangement Resource Planning % of FTE actually working on project that were not initially assigned
2310 Project, Program & Portfolio Management Project Mangement Resource Planning Resource utilization (%)
2311 Project, Program & Portfolio Management Project Mangement Resource Planning Number of unstaffed hours
2312 Project, Program & Portfolio Management Project Mangement Resource Planning Effective Planning %
2313 Project, Program & Portfolio Management Project Portfolio ValIT Cost of managing processes
2314 Project, Program & Portfolio Management Project Portfolio ValIT ValIT Investment Management ValIT Assign Accountability % of projects/programs with company sponsor
2315 Project, Program & Portfolio Management Project Portfolio ValIT ValIT Portfolio Management Sum of costs of "killed" projects
2316 Project, Program & Portfolio Management Project Portfolio ValIT ValIT Portfolio Management % of early no's on project proposals
2317 Project, Program & Portfolio Management Project Portfolio ValIT ValIT Portfolio Management % of "killed" projects
2318 Project, Program & Portfolio Management Project Portfolio ValIT ValIT Portfolio Management ValIT Evaluate & Prioitise Investments % of projects that are prioritised according to business needs
2319 Project, Program & Portfolio Management Project Portfolio ValIT ValIT Portfolio Management ValIT Maintain Resource Profile Average number of people assigned per project/program
2320 Project, Program & Portfolio Management Project Portfolio ValIT ValIT Portfolio Management ValIT Maintain Resource Profile Resource utilization (%)
2321 Project, Program & Portfolio Management Project Portfolio ValIT ValIT Portfolio Management ValIT Maintain Resource Profile Number of unstaffed hours
KPI STANDARD
Premium Edition
2322 Project, Program & Portfolio Management Project Portfolio ValIT ValIT Portfolio Management ValIT Monitor & report on porfolio performance % of overdue project status reports
2323 Project, Program & Portfolio Management Project Portfolio ValIT ValIT Portfolio Management ValIT Monitor & report on porfolio performance Average overdue time of project status reports
2324 Project, Program & Portfolio Management Project Portfolio ValIT ValIT Portfolio Management ValIT Monitor & report on porfolio performance Average age of project status reports
2325 Project, Program & Portfolio Management Project Mangement Construction % of assigned FTE actually working on project
2326 Project, Program & Portfolio Management Project Management Construction Average number of interdependencies between project tasks
2327 Project, Program & Portfolio Management Project Management Construction Engineering costs as % of Total Installed Costs (TIC)
2328 Project, Program & Portfolio Management Project Management Construction Cost of managing processes
2329 Project, Program & Portfolio Management Project Management Construction Cost Schedule Index (CSI)
2330 Project, Program & Portfolio Management Project Management Construction Cost Performance Index (CPI)
2331 Project, Program & Portfolio Management Project Management Construction Deviation of planned budget
2332 Project, Program & Portfolio Management Project Management Construction Schedule Variance (SV)
2333 Project, Program & Portfolio Management Project Management Construction Actual Cost of Work Performed (ACWP)
2334 Project, Program & Portfolio Management Project Management Construction Budgeted Cost of Work Performed (BCWP)
2335 Project, Program & Portfolio Management Project Management Construction Budgeted Cost of Work Scheduled (BCWS)
2336 Project, Program & Portfolio Management Project Management Construction Cost Variance (CV)
2337 Project, Program & Portfolio Management Project Management Construction Estimate at Completion (EAC)
2338 Project, Program & Portfolio Management Project Management Construction % of assigned FTE actually working on project
2339 Project, Program & Portfolio Management Project Management Construction % of overdue project tasks
2340 Project, Program & Portfolio Management Project Management Construction Project issue queue rate
2341 Project, Program & Portfolio Management Project Management Construction % of time coordinating project
2342 Project, Program & Portfolio Management Project Management Construction % of FTE actually working on project that were not initially assigned
2343 Project, Program & Portfolio Management Project Management Construction % of milestones missed
2344 Project, Program & Portfolio Management Project Management Construction Number of milestones missed
2345 Project, Program & Portfolio Management Project Management Construction Number of new project/program issues
2346 Project, Program & Portfolio Management Project Management Construction Number of non conformities during vendor inspection
2347 Project, Program & Portfolio Management Project Management Construction Requisition to item issuance time
2348 Project, Program & Portfolio Management Project Management Construction Schedule Performance Index (SPI)
2349 Project, Program & Portfolio Management Project Management Construction Deviation of planned ROI
2350 Project, Program & Portfolio Management Project Management Construction Deviation of net present value (NPV)
2351 Project, Program & Portfolio Management Project Management Construction Deviation of planned break-even time
2352 Project, Program & Portfolio Management Project Management Construction Average number of milestones per project plan
2354 Project, Program & Portfolio Management Project Management Construction Number of unstaffed hours
2355 Project, Program & Portfolio Management Project Management Construction # planned hours per task
2356 Project, Program & Portfolio Management Project Management Construction Deviation of planned hours of work
2357 Project, Program & Portfolio Management Project Management Construction Deviation of planned time schedule for project/program
2358 Project, Program & Portfolio Management Project Management Construction Cost of managing processes
2360 Project, Program & Portfolio Management Project Management Construction % of overdue project tasks
2361 Project, Program & Portfolio Management Project Management Construction Project issue queue rate
2362 Project, Program & Portfolio Management Project Management Construction % of time coordinating project
2363 Project, Program & Portfolio Management Project Management Construction Cost Performance Index (CPI)
2365 Project, Program & Portfolio Management Project Management Construction Number of milestones missed
2366 Project, Program & Portfolio Management Project Management Construction Schedule Variance (SV)
2367 Project, Program & Portfolio Management Project Management Construction Schedule Performance Index (SPI)
2368 Project, Program & Portfolio Management Project Management Construction Deviation of planned time schedule for project/program
2369 Project, Program & Portfolio Management Project Management Construction Deviation of planned budget
2370 Project, Program & Portfolio Management Project Management Construction Deviation of planned ROI
2371 Project, Program & Portfolio Management Project Management Construction Deviation of planned break-even time
2372 Project, Program & Portfolio Management Project Management Construction Deviation of net present value (NPV)
2373 Project, Program & Portfolio Management Project Management Construction Number of new project/program issues
2374 Project, Program & Portfolio Management Project Management Construction Actual Cost of Work Performed (ACWP)
2375 Project, Program & Portfolio Management Project Management Construction Budgeted Cost of Work Performed (BCWP)
2376 Project, Program & Portfolio Management Project Management Construction Budgeted Cost of Work Scheduled (BCWS)
2377 Project, Program & Portfolio Management Project Management Construction Cost Variance (CV)
2378 Project, Program & Portfolio Management Project Management Construction Estimate at Completion (EAC)
2379 Project, Program & Portfolio Management Project Management Construction Average number of milestones per project plan
2381 Project, Program & Portfolio Management Project Management Construction % of FTE actually working on project that were not initially assigned
2382 Project, Program & Portfolio Management Project Management Construction Cost Schedule Index (CSI)
2383 Project, Program & Portfolio Management Project Management Construction Number of unstaffed hours
2384 Project, Program & Portfolio Management Project Management Construction % of milestones missed
2385 Project, Program & Portfolio Management Project Management Construction # planned hours per task
2386 Sales, Marketing & Customer service Customer service Customer satisfaction (index)
2387 Sales, Marketing & Customer service Customer service Conversion rate of marketing/sales campaigns
2388 Sales, Marketing & Customer service Customer service Attrition or churn
2389 Sales, Marketing & Customer service Customer service Average customer interaction costs
2390 Sales, Marketing & Customer service Customer service % of customers that would recommend product/service/company
2391 Sales, Marketing & Customer service Customer service Customer reference %
KPI STANDARD
Premium Edition
2392 Sales, Marketing & Customer service Customer service % of client facing employees
2393 Sales, Marketing & Customer service Customer service Business development % of new revenue
2394 Sales, Marketing & Customer service Customer service Call Center Staff turnover
2395 Sales, Marketing & Customer service Customer service Call Center First-call resolution rate
2396 Sales, Marketing & Customer service Customer service Call Center Average number of calls / service request per handler
2397 Sales, Marketing & Customer service Customer service Call Center Costs of operating call center / service desk
2398 Sales, Marketing & Customer service Customer service Call Center Average after call work time
2399 Sales, Marketing & Customer service Customer service Call Center Average queue time of incoming phone calls
2400 Sales, Marketing & Customer service Customer service Call Center Answered calls per hour
2401 Sales, Marketing & Customer service Customer service Call Center Average speed to answer phone call
2402 Sales, Marketing & Customer service Customer service Call Center % of calls answered within set timeframe
2403 Sales, Marketing & Customer service Customer service Call Center Average hold time of calls
2404 Sales, Marketing & Customer service Customer service Call Center Average abandonment time
2405 Sales, Marketing & Customer service Customer service Call Center % of blocked calls
2406 Sales, Marketing & Customer service Customer service Call Center Cost per minute of handle time
2407 Sales, Marketing & Customer service Customer service Call Center % of customers that are satisfied
2408 Sales, Marketing & Customer service Customer service Call Center Contacts per agent
2409 Sales, Marketing & Customer service Customer service Call Center % of lost calls
2410 Sales, Marketing & Customer service Customer service Call Center Zero-Out or Bail Rate
2411 Sales, Marketing & Customer service Customer service Call Center % of failure to pass caller data
2412 Sales, Marketing & Customer service Customer service Call Center Average number of times call agents are monitored
2413 Sales, Marketing & Customer service Customer service Call Center % of call agent's work time spent speaking to callers
2414 Sales, Marketing & Customer service Customer service Call Center % of email inquiries responded within 24 hours
2415 Sales, Marketing & Customer service Customer service Call Center Agent attendance %
2416 Sales, Marketing & Customer service Customer service Call Center Agent adherence to schedule %
2417 Sales, Marketing & Customer service Customer service Call Center Phone occupancy rate
2418 Sales, Marketing & Customer service Customer service Call Center Customer satisfaction (index)
2419 Sales, Marketing & Customer service Customer service Call Center Number of complaints
2420 Sales, Marketing & Customer service Customer service Call Center Average wrap-up time
2421 Sales, Marketing & Customer service Customer service Call Center % of calls transferred
2422 Sales, Marketing & Customer service Customer service Call Center Email Backlog
2423 Sales, Marketing & Customer service Customer service Call Center Average talk time of phone calls
2424 Sales, Marketing & Customer service Customer service Call Center % of phone calls adherence to script
2425 Sales, Marketing & Customer service Customer service Call Center Agent utilization
2426 Sales, Marketing & Customer service Customer service Call Center Agents FTEs as % of total call center FTEs
2427 Sales, Marketing & Customer service Customer service Call Center Call management operator activities
2428 Sales, Marketing & Customer service Customer service Call Center Order entry accuracy
2429 Sales, Marketing & Customer service Customer service Call Center Inbound call center Abandon rate of incoming phone calls
2430 Sales, Marketing & Customer service Customer service Call Center Inbound call center Average cost per incoming phone call
2431 Sales, Marketing & Customer service Customer service Call Center Inbound call center % of misrouted calls
2432 Sales, Marketing & Customer service Customer service Call Center Inbound call center Contact frequency
2433 Sales, Marketing & Customer service Customer service Call Center Inbound call center Average number of calls to resolve issue/problem
2434 Sales, Marketing & Customer service Customer service Call Center Inbound call center Average # of incidents handled by each first line operatives
2435 Sales, Marketing & Customer service Customer service Call Center Outbound call center Answering %
2436 Sales, Marketing & Customer service Customer service Call Center Outbound call center % of cross-sell/up-sell opportunities
2437 Sales, Marketing & Customer service Customer service Call Center Outbound call center Hitrate
2438 Sales, Marketing & Customer service Customer service Call Center Outbound call center Total Calling Time
2439 Sales, Marketing & Customer service Customer service Customer relationship Visits Made - % to Peers
2440 Sales, Marketing & Customer service Customer service Customer relationship Callbacks Made - % to Peers
2441 Sales, Marketing & Customer service Customer service Customer relationship % of market returns on total sales quantity
2442 Sales, Marketing & Customer service Customer service Customer service First-call resolution rate
2443 Sales, Marketing & Customer service Customer service Customer service % of email inquiries responded within 24 hours
2444 Sales, Marketing & Customer service Customer service Customer service % of customers that are satisfied
2445 Sales, Marketing & Customer service Customer service Customer service Number of complaints
2446 Sales, Marketing & Customer service Customer service Customer service % of customer service requests answered in given time frame
2447 Sales, Marketing & Customer service Customer service Customer service % of correspondence replied to on time
2448 Sales, Marketing & Customer service Customer service Field services Travel time as a % of total planned time
2449 Sales, Marketing & Customer service Customer service Product Service and Support First-call resolution rate
2450 Sales, Marketing & Customer service Customer service Product Service and Support % of email inquiries responded within 24 hours
2451 Sales, Marketing & Customer service Customer service Product Service and Support % of customers that are satisfied
2452 Sales, Marketing & Customer service Customer service Product Service and Support Number of complaints
2453 Sales, Marketing & Customer service Customer service Product Service and Support % of customer service requests answered in given time frame
2454 Sales, Marketing & Customer service Customer service Product Service and Support % of correspondence replied to on time
2455 Sales, Marketing & Customer service Marketing Field services Travel time as a % of total planned time
2456 Sales, Marketing & Customer service Marketing Marketing Marketing budget ratio (MBR)
2457 Sales, Marketing & Customer service Marketing Marketing Net Promoter Score (tm)
2458 Sales, Marketing & Customer service Marketing Marketing Return on Marketing Investment (ROMI)
2459 Sales, Marketing & Customer service Marketing Marketing Marketing expenses
2460 Sales, Marketing & Customer service Marketing Marketing Marketing budget awareness-demand ratio
2461 Sales, Marketing & Customer service Marketing Marketing Promotional spend as percentage of first year sales
KPI STANDARD
Premium Edition
2462 Sales, Marketing & Customer service Marketing Marketing Brand Brand strength
2463 Sales, Marketing & Customer service Marketing Marketing Brand Brand awareness %
2464 Sales, Marketing & Customer service Marketing Marketing Brand Consumer awareness
2465 Sales, Marketing & Customer service Marketing Marketing Brand Brand credibility
2466 Sales, Marketing & Customer service Marketing Marketing Brand Brand relevance
2467 Sales, Marketing & Customer service Marketing Marketing Brand Brand consideration
2468 Sales, Marketing & Customer service Marketing Marketing Brand Revenue generation capabilities of brand
2469 Sales, Marketing & Customer service Marketing Marketing Brand Return on investment (ROI) of brand
2470 Sales, Marketing & Customer service Marketing Marketing Brand Transaction value of brand
2471 Sales, Marketing & Customer service Marketing Marketing Brand Growth sustainability rate of brand
2472 Sales, Marketing & Customer service Marketing Marketing Brand Q Score
2473 Sales, Marketing & Customer service Marketing Marketing Brand Number of negative media coverages
2474 Sales, Marketing & Customer service Marketing Marketing Marketing campaign Response Rate
2475 Sales, Marketing & Customer service Marketing Marketing Marketing campaign Contact Rate
2476 Sales, Marketing & Customer service Marketing Marketing Marketing campaign Sales lead value ratio
2477 Sales, Marketing & Customer service Marketing Marketing Marketing campaign Inquiries growth % following campaign
2478 Sales, Marketing & Customer service Marketing Marketing Marketing campaign Average response rates of campaigns
2479 Sales, Marketing & Customer service Marketing Marketing Marketing campaign % of campaigns that fail to start in due time
2480 Sales, Marketing & Customer service Marketing Marketing Marketing campaign Awareness growth % following campaign
2481 Sales, Marketing & Customer service Marketing Marketing Marketing campaign % of people understanding message
2482 Sales, Marketing & Customer service Marketing Marketing Marketing communications % of people remembering message
2483 Sales, Marketing & Customer service Marketing Public relations Number of article placements in trade magazines
2484 Sales, Marketing & Customer service Marketing Public relations Number of negative media coverages
2485 Sales, Marketing & Customer service Marketing Public relations Number of customers who nominate recent media item as reason for their inquiry
2486 Sales, Marketing & Customer service Marketing Public relations Column-inches of articles appearing in publications
2487 Sales, Marketing & Customer service Marketing Public relations Minutes of airtime in TV/radio media
2488 Sales, Marketing & Customer service Marketing Public relations Ratio positive to negative editorial articles
2489 Sales, Marketing & Customer service Marketing Public relations % of press releases that are picked-up by media
2490 Sales, Marketing & Customer service Marketing Public relations Average number of media that pickup story per press release
2491 Sales, Marketing & Customer service Marketing Public relations Online public relations % of positive (good) online buzz
2492 Sales, Marketing & Customer service Marketing Public relations Online public relations % of negative (bad) online buzz
2493 Sales, Marketing & Customer service Marketing Public relations Online public relations Volume of online buzz
2494 Sales, Marketing & Customer service Marketing Advertising Gross rating point (GRP)
2495 Sales, Marketing & Customer service Marketing Advertising Effective reach
2496 Sales, Marketing & Customer service Marketing Advertising % of campaigns that fail to start in due time
2497 Sales, Marketing & Customer service Marketing Advertising Inquiries growth % following campaign
2498 Sales, Marketing & Customer service Marketing Advertising Target Rating Point
2499 Sales, Marketing & Customer service Marketing Advertising Cost per mille (CPM)
2500 Sales, Marketing & Customer service Marketing Advertising Effective cost per mille (eCPM)
2501 Sales, Marketing & Customer service Marketing Advertising Awareness growth % following campaign
2502 Sales, Marketing & Customer service Marketing Advertising % of advertising spend of total spend of main competitors
2503 Sales, Marketing & Customer service Marketing Business development % of new revenue
2504 Sales, Marketing & Customer service Marketing Prospect relationship Visits Made - % to Peers
2505 Sales, Marketing & Customer service Marketing Prospect relationship Callbacks Made - % to Peers
2506 Sales, Marketing & Customer service Marketing Prospect relationship % of market returns on total sales quantity
2507 Sales, Marketing & Customer service Marketing Prospect service First-call resolution rate
2508 Sales, Marketing & Customer service Marketing Prospect service % of email inquiries responded within 24 hours
2509 Sales, Marketing & Customer service Marketing Prospect service % of customers that are satisfied
2510 Sales, Marketing & Customer service Marketing Prospect service Number of complaints
2511 Sales, Marketing & Customer service Marketing Prospect service % of customer service requests answered in given time frame
2512 Sales, Marketing & Customer service Marketing Prospect service % of correspondence replied to on time
2513 Sales, Marketing & Customer service Marketing Advertising Gross rating point (GRP)
2514 Sales, Marketing & Customer service Marketing Advertising Effective reach
2515 Sales, Marketing & Customer service Marketing Advertising % of campaigns that fail to start in due time
2516 Sales, Marketing & Customer service Marketing Advertising Inquiries growth % following campaign
2517 Sales, Marketing & Customer service Marketing Advertising Target Rating Point
2518 Sales, Marketing & Customer service Marketing Advertising Cost per mille (CPM)
2519 Sales, Marketing & Customer service Marketing Advertising Effective cost per mille (eCPM)
2520 Sales, Marketing & Customer service Marketing Advertising Awareness growth % following campaign
2521 Sales, Marketing & Customer service Marketing Advertising % of advertising spend of total spend of main competitors
2522 Sales, Marketing & Customer service Sales Sales Answering %
2523 Sales, Marketing & Customer service Sales Sales % of sales lost
2524 Sales, Marketing & Customer service Sales Sales Average number of items per purchase
2525 Sales, Marketing & Customer service Sales Sales Bonus payout as a % of the total possible
2526 Sales, Marketing & Customer service Sales Sales % of sales reps at or above sales quota
2527 Sales, Marketing & Customer service Sales Sales Customer acquisitions costs as % of sales value
2528 Sales, Marketing & Customer service Sales Sales Age of sales forecast
2529 Sales, Marketing & Customer service Sales Sales % of sales revenue via partner channel
2530 Sales, Marketing & Customer service Sales Sales % of online sales revenue
KPI STANDARD
Premium Edition
2531 Sales, Marketing & Customer service Sales Sales % of delayed opportunities
2532 Sales, Marketing & Customer service Sales Sales Value to volume ratio
2533 Sales, Marketing & Customer service Sales Sales Sell Cycle
2534 Sales, Marketing & Customer service Sales Sales % of customers that are satisfied
2535 Sales, Marketing & Customer service Sales Sales % of new customers
2536 Sales, Marketing & Customer service Sales Sales Number of sales leads to be generated to achieve revenue goal
2537 Sales, Marketing & Customer service Sales Sales Sales to-date
2538 Sales, Marketing & Customer service Sales Sales Average sales revenue per sales person
2539 Sales, Marketing & Customer service Sales Sales Average new appointments generated per sales rep
2540 Sales, Marketing & Customer service Sales Sales Sales order by FTE
2541 Sales, Marketing & Customer service Sales Sales % of sales due to launched product/services
2542 Sales, Marketing & Customer service Sales Sales Frequency of sales transactions
2543 Sales, Marketing & Customer service Sales Sales Customer loyalty
2544 Sales, Marketing & Customer service Sales Sales Value of sales lost
2545 Sales, Marketing & Customer service Sales Sales Average order size
2546 Sales, Marketing & Customer service Sales Sales % of returning customers
2547 Sales, Marketing & Customer service Sales Sales Average lifetime value of customers
2548 Sales, Marketing & Customer service Sales Sales Market share gain comparison %
2549 Sales, Marketing & Customer service Sales Sales Market share %
2550 Sales, Marketing & Customer service Sales Sales Average customer recency
2551 Sales, Marketing & Customer service Sales Sales Hitrate
2552 Sales, Marketing & Customer service Sales Sales Total cost of customer acquisition
2553 Sales, Marketing & Customer service Sales Sales Sales productivity ratio
2554 Sales, Marketing & Customer service Sales Sales Sale increase % due to loyal customers
2555 Sales, Marketing & Customer service Sales Sales YOY sales growth %
2556 Sales, Marketing & Customer service Sales Sales Average customer acquisitions costs
2557 Sales, Marketing & Customer service Sales Sales Opportunity success rate
2558 Sales, Marketing & Customer service Sales Sales Weighted sum of deal size in sales pipeline
2559 Sales, Marketing & Customer service Sales Sales Number of deals in the sales pipeline
2560 Sales, Marketing & Customer service Sales Sales Average Product Price (APP)
2561 Sales, Marketing & Customer service Sales Sales Average discount margin monetary value of items sold
2562 Sales, Marketing & Customer service Sales Sales Average discount margin % of items sold
2563 Sales, Marketing & Customer service Sales Sales % of repeat business turnover
2564 Sales, Marketing & Customer service Sales Sales Number of telephone sales made
2565 Sales, Marketing & Customer service Sales Sales Voluntary customer churn
2566 Sales, Marketing & Customer service Sales Sales Involuntary customer churn
2567 Sales, Marketing & Customer service Sales Sales Conversation-to-appointment ratio
2568 Sales, Marketing & Customer service Sales Sales Average new-hire Ramp-to-Quota
2569 Sales, Marketing & Customer service Sales Sales New account cycle time
2570 Sales, Marketing & Customer service Sales Sales Actual -vs- Bid
2571 Sales, Marketing & Customer service Sales Sales Average deal size in sales pipeline
2572 Sales, Marketing & Customer service Sales Sales Unweighted sum of deal size in sales pipeline
2573 Sales, Marketing & Customer service Sales Sales Number of tenders invited
2574 Sales, Marketing & Customer service Sales Sales Number of government tenders invited
2575 Sales, Marketing & Customer service Sales Sales Revenue won/lost due to exchange rates as a % of total revenue
2576 Sales, Marketing & Customer service Sales Sales Product visibility on shelf
2577 Sales, Marketing & Customer service Sales Sales Product share on shelf
2578 Sales, Marketing & Customer service Sales Sales New product sales cannibalization ratio
2579 Sales, Marketing & Customer service Sales Sales Markdown goods %
2580 Sales, Marketing & Customer service Sales Sales Price premium
2581 Sales, Marketing & Customer service Sales Sales Numeric product distribution
2582 Sales, Marketing & Customer service Sales Sales Promotional sales premiums
2583 Sales, Marketing & Customer service Sales Sales % of winbacks
2584 Sales, Marketing & Customer service Sales Sales Notice to sales budget delivery period
2585 Sales, Marketing & Customer service Sales Sales Pipeline weight (using SCOTSMAN)
2586 Sales, Marketing & Customer service Sales Sales Sales per storefront
2587 Sales, Marketing & Customer service Sales Sales Sales of a product as as %age of Total Sales of the company
2588 Sales, Marketing & Customer service Sales Sales Value of sales lost by reason
2589 Sales, Marketing & Customer service Sales Customer satisfaction (index)
2590 Sales, Marketing & Customer service Sales Conversion rate of marketing/sales campaigns
2591 Sales, Marketing & Customer service Sales Attrition or churn
2592 Sales, Marketing & Customer service Sales Average customer interaction costs
2593 Sales, Marketing & Customer service Sales % of customers that would recommend product/service/company
2594 Sales, Marketing & Customer service Sales Customer reference %
2595 Sales, Marketing & Customer service Sales % of client facing employees
2596 Sales, Marketing & Customer service Sales Advertising Gross rating point (GRP)
2597 Sales, Marketing & Customer service Sales Advertising Effective reach
2598 Sales, Marketing & Customer service Sales Advertising % of campaigns that fail to start in due time
2599 Sales, Marketing & Customer service Sales Advertising Inquiries growth % following campaign
2600 Sales, Marketing & Customer service Sales Advertising Target Rating Point
KPI STANDARD
Premium Edition
2601 Sales, Marketing & Customer service Sales Advertising Cost per mille (CPM)
2602 Sales, Marketing & Customer service Sales Advertising Effective cost per mille (eCPM)
2603 Sales, Marketing & Customer service Sales Advertising Awareness growth % following campaign
2604 Sales, Marketing & Customer service Sales Advertising % of advertising spend of total spend of main competitors
2605 Sales, Marketing & Customer service Sales Business development % of new revenue
2606 Sales, Marketing & Customer service Sales Call Center Staff turnover
2607 Sales, Marketing & Customer service Sales Call Center First-call resolution rate
2608 Sales, Marketing & Customer service Sales Call Center Average number of calls / service request per handler
2609 Sales, Marketing & Customer service Sales Call Center Costs of operating call center / service desk
2610 Sales, Marketing & Customer service Sales Call Center Average after call work time
2611 Sales, Marketing & Customer service Sales Call Center Average queue time of incoming phone calls
2612 Sales, Marketing & Customer service Sales Call Center Answered calls per hour
2613 Sales, Marketing & Customer service Sales Call Center Average speed to answer phone call
2614 Sales, Marketing & Customer service Sales Call Center % of calls answered within set timeframe
2615 Sales, Marketing & Customer service Sales Call Center Average hold time of calls
2616 Sales, Marketing & Customer service Sales Call Center Average abandonment time
2617 Sales, Marketing & Customer service Sales Call Center % of blocked calls
2618 Sales, Marketing & Customer service Sales Call Center Cost per minute of handle time
2619 Sales, Marketing & Customer service Sales Call Center % of customers that are satisfied
2620 Sales, Marketing & Customer service Sales Call Center Contacts per agent
2621 Sales, Marketing & Customer service Sales Call Center % of lost calls
2622 Sales, Marketing & Customer service Sales Call Center Zero-Out or Bail Rate
2623 Sales, Marketing & Customer service Sales Call Center % of failure to pass caller data
2624 Sales, Marketing & Customer service Sales Call Center Average number of times call agents are monitored
2625 Sales, Marketing & Customer service Sales Call Center % of call agent's work time spent speaking to callers
2626 Sales, Marketing & Customer service Sales Call Center % of email inquiries responded within 24 hours
2627 Sales, Marketing & Customer service Sales Call Center Agent attendance %
2628 Sales, Marketing & Customer service Sales Call Center Agent adherence to schedule %
2629 Sales, Marketing & Customer service Sales Call Center Phone occupancy rate
2630 Sales, Marketing & Customer service Sales Call Center Customer satisfaction (index)
2631 Sales, Marketing & Customer service Sales Call Center Number of complaints
2632 Sales, Marketing & Customer service Sales Call Center Average wrap-up time
2633 Sales, Marketing & Customer service Sales Call Center % of calls transferred
2634 Sales, Marketing & Customer service Sales Call Center Email Backlog
2635 Sales, Marketing & Customer service Sales Call Center Average talk time of phone calls
2636 Sales, Marketing & Customer service Sales Call Center % of phone calls adherence to script
2637 Sales, Marketing & Customer service Sales Call Center Agent utilization
2638 Sales, Marketing & Customer service Sales Call Center Agents FTEs as % of total call center FTEs
2639 Sales, Marketing & Customer service Sales Call Center Call management operator activities
2640 Sales, Marketing & Customer service Sales Call Center Order entry accuracy
2641 Sales, Marketing & Customer service Sales Call Center Inbound call center Abandon rate of incoming phone calls
2642 Sales, Marketing & Customer service Sales Call Center Inbound call center Average cost per incoming phone call
2643 Sales, Marketing & Customer service Sales Call Center Inbound call center % of misrouted calls
2644 Sales, Marketing & Customer service Sales Call Center Inbound call center Contact frequency
2645 Sales, Marketing & Customer service Sales Call Center Inbound call center Average number of calls to resolve issue/problem
2646 Sales, Marketing & Customer service Sales Call Center Inbound call center Average # of incidents handled by each first line operatives
2647 Sales, Marketing & Customer service Sales Call Center Outbound call center Answering %
2648 Sales, Marketing & Customer service Sales Call Center Outbound call center % of cross-sell/up-sell opportunities
2649 Sales, Marketing & Customer service Sales Call Center Outbound call center Hitrate
2650 Sales, Marketing & Customer service Sales Call Center Outbound call center Total Calling Time
2651 Sales, Marketing & Customer service Sales Customer relationship Visits Made - % to Peers
2652 Sales, Marketing & Customer service Sales Customer relationship Callbacks Made - % to Peers
2653 Sales, Marketing & Customer service Sales Customer relationship % of market returns on total sales quantity
2654 Sales, Marketing & Customer service Sales Customer service First-call resolution rate
2655 Sales, Marketing & Customer service Sales Customer service % of email inquiries responded within 24 hours
2656 Sales, Marketing & Customer service Sales Customer service % of customers that are satisfied
2657 Sales, Marketing & Customer service Sales Customer service Number of complaints
2658 Sales, Marketing & Customer service Sales Customer service % of customer service requests answered in given time frame
2659 Sales, Marketing & Customer service Sales Customer service % of correspondence replied to on time
2660 Sales, Marketing & Customer service Sales Field services Travel time as a % of total planned time
2661 Sales Support & Operations Sales Support % of quotes done daily
2662 Sales Support & Operations Sales Support % of quotes done weekly
2663 Sales Support & Operations Sales Support % of quotes done monthly
2664 Sales Support & Operations Sales Support % of special bids submitted requesting discounting
2665 Sales Support & Operations Sales Support special bid's(pricing) approved
2666 Sales Support & Operations Sales Support special bid's(pricing) rejected
2667 Sales Support & Operations Sales Support quote turnaround time
2668 Sales Support & Operations Sales Support Orders put up on build and hold
2669 Sales Support & Operations Sales Support Hardware quotes
2670 Sales Support & Operations Sales Support Software quotes
KPI STANDARD
Premium Edition
2671 Sales Support & Operations Sales Support combination quotes(hardware and software)
2672 Sales Support & Operations Sales Support Services contracts
2673 Sales Support & Operations Sales Support number of 12 month deals
2676 Sales Support & Operations Sales Support quotes that are on build and hold high
2677 Sales Support & Operations Sales Support quotes that are on build and hold low
2678 Sales Support & Operations Sales Support quotes that become firm orders
2679 Sales Support & Operations Sales Support Gross Profit margin on orders
2680 Sales Support & Operations Sales Support orders placed daliy
2681 Sales Support & Operations Sales Support orders place weekly
2682 Sales Support & Operations Sales Support orders placed monthly
2683 Sales Support & Operations Sales Support Business Partner attainment
2684 Sales Support & Operations Sales Support revenue by platform
2685 Sales Support & Operations Sales Support flawless order execution
2686 Sales Support & Operations Sales Support order exceptions
2687 Sales Support & Operations Sales Support SLA(Service Level Agreement) accuracy
2688 Sales Support & Operations Sales Support Disputes
2689 Sales Support & Operations Sales Support % of rebates processed corretly
2690 Sales Support & Operations Sales Support quotes to orders
2691 Sales Support & Operations Sales Support complaints
2692 Sales Support & Operations Sales Operations % of quotes done daily
2693 Sales Support & Operations Sales Operations % of quotes done weekly
2694 Sales Support & Operations Sales Operations % of quotes done monthly
2695 Sales Support & Operations Sales Operations % of special bids submitted requesting discounting
2696 Sales Support & Operations Sales Operations special bid's(pricing) approved
2697 Sales Support & Operations Sales Operations special bid's(pricing) rejected
2698 Sales Support & Operations Sales Operations quote turnaround time
2699 Sales Support & Operations Sales Operations Orders put up on build and hold
2700 Sales Support & Operations Sales Operations Hardware quotes
2701 Sales Support & Operations Sales Operations Software quotes
2702 Sales Support & Operations Sales Operations combination quotes(hardware and software)
2703 Sales Support & Operations Sales Operations Services contracts
2704 Sales Support & Operations Sales Operations number of 12 month deals
2707 Sales Support & Operations Sales Operations quotes that are on build and hold high
2708 Sales Support & Operations Sales Operations quotes that are on build and hold low
2709 Sales Support & Operations Sales Operations quotes that become firm orders
2710 Sales Support & Operations Sales Operations Gross Profit margin on orders
2711 Sales Support & Operations Sales Operations orders placed daliy
2712 Sales Support & Operations Sales Operations orders place weekly
2713 Sales Support & Operations Sales Operations orders placed monthly
2714 Sales Support & Operations Sales Operations Business Partner attainment
2715 Sales Support & Operations Sales Operations revenue by platform
2716 Sales Support & Operations Sales Operations flawless order execution
2717 Sales Support & Operations Sales Operations order exceptions
2718 Sales Support & Operations Sales Operations SLA(Service Level Agreement) accuracy
2719 Sales Support & Operations Sales Operations Disputes
2720 Sales Support & Operations Sales Operations % of rebates processed corretly
2721 Sales Support & Operations Sales Operations quotes to orders
2722 Sales Support & Operations Sales Operations complaints
2723 Supply Chain, Procurement & Logistics Logistics Average Unit Cost
2724 Supply Chain, Procurement & Logistics Logistics DCOR™ Cost of managing processes
2725 Supply Chain, Procurement & Logistics Logistics Inventory Sell through %
2726 Supply Chain, Procurement & Logistics Logistics Inventory % of total stock that is not displayed to customers
2727 Supply Chain, Procurement & Logistics Logistics Inventory Percentage of stock controlled SKUs
2728 Supply Chain, Procurement & Logistics Logistics Inventory Percentage of duplicate stock numbers
2729 Supply Chain, Procurement & Logistics Logistics Inventory % of safety stock used
2730 Supply Chain, Procurement & Logistics Logistics Inventory % of stock available at customers first request
2731 Supply Chain, Procurement & Logistics Logistics Inventory % of goods received from 1 batch
2732 Supply Chain, Procurement & Logistics Logistics Inventory Inventory turnover
2733 Supply Chain, Procurement & Logistics Logistics Inventory Stockouts in period
2734 Supply Chain, Procurement & Logistics Logistics Inventory Stock cover
2735 Supply Chain, Procurement & Logistics Logistics Inventory Inventory Accuracy
2736 Supply Chain, Procurement & Logistics Logistics Inventory Inventory months of supply
2737 Supply Chain, Procurement & Logistics Logistics Inventory Inventory lead time
2738 Supply Chain, Procurement & Logistics Logistics Inventory Inventory Value
2739 Supply Chain, Procurement & Logistics Logistics Inventory Average age of inventory
2740 Supply Chain, Procurement & Logistics Logistics Inventory Inactive Stock
KPI STANDARD
Premium Edition
2741 Supply Chain, Procurement & Logistics Logistics Inventory Inventory service level
2742 Supply Chain, Procurement & Logistics Logistics Inventory Unit Cost per batch
2743 Supply Chain, Procurement & Logistics Logistics Inventory Early PO Receipts to PO due date
2744 Supply Chain, Procurement & Logistics Logistics Inventory Early receipts to MRP date (required date)
2745 Supply Chain, Procurement & Logistics Logistics Inventory Independent demand ratio
2746 Supply Chain, Procurement & Logistics Logistics Inventory Size of safety stock
2747 Supply Chain, Procurement & Logistics Logistics Inventory Value of obsolete stock
2748 Supply Chain, Procurement & Logistics Logistics Inventory Gross Margin Return on Inventory Investment
2749 Supply Chain, Procurement & Logistics Logistics Inventory Inventory Turns
2750 Supply Chain, Procurement & Logistics Logistics Inventory Inventory management cost as % of gross sales
2751 Supply Chain, Procurement & Logistics Logistics Inventory Inventory holding costs (IHC) as % of gross sales
2752 Supply Chain, Procurement & Logistics Logistics Inventory Inventory holding costs (IHC) as % of inventory value
2753 Supply Chain, Procurement & Logistics Logistics Logistics % of orders delivered with damaged products/items
2754 Supply Chain, Procurement & Logistics Logistics Damages as % of throughput
2755 Supply Chain, Procurement & Logistics Logistics Optimize Load Fulfilment (OLF) %
2756 Supply Chain, Procurement & Logistics Logistics Average time difference between LOGR and LOGC
2757 Supply Chain, Procurement & Logistics Logistics Manufacturing Manufacturing Schedule Adherence
2758 Supply Chain, Procurement & Logistics Logistics Manufacturing Overall Equipment Effectiveness (OEE)
2759 Supply Chain, Procurement & Logistics Logistics Manufacturing Ratio of actual capacity to rated capacity
2760 Supply Chain, Procurement & Logistics Logistics Manufacturing Ratio of actual to projected unit production costs
2761 Supply Chain, Procurement & Logistics Logistics Manufacturing Ratio of actual to design input required to produce one unit of output
2762 Supply Chain, Procurement & Logistics Logistics Manufacturing Rate of rejects
2763 Supply Chain, Procurement & Logistics Logistics Manufacturing % of hazardous operational waste
2764 Supply Chain, Procurement & Logistics Logistics Manufacturing Water used per amount of product manufactured
2765 Supply Chain, Procurement & Logistics Logistics Manufacturing % lost manufacturing capacity
2766 Supply Chain, Procurement & Logistics Logistics Manufacturing Equipment availability
2767 Supply Chain, Procurement & Logistics Logistics Manufacturing Equipment performance
2768 Supply Chain, Procurement & Logistics Logistics Manufacturing Equipment quality
2769 Supply Chain, Procurement & Logistics Logistics Manufacturing WIP
2770 Supply Chain, Procurement & Logistics Logistics Manufacturing Number of manufacturing steps
2771 Supply Chain, Procurement & Logistics Logistics Manufacturing Open change orders
2772 Supply Chain, Procurement & Logistics Logistics Manufacturing New change orders
2773 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance Mean Time to Repair (MTTR)
2774 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance Total maintenance cost
2775 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance Schedule Completion Effectiveness (%)
2776 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance % of maintenance hours of operating time (maintenance efficiency)
2777 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance Maintenance cost per unit
2778 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance % of maintenance rework
2779 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance % of preventive maintenance cost
2780 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance % of corrective maintenance cost
2781 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance Preventive inspection effectiveness
2782 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance Backlog of maintenance work
2783 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance % of scheduled maintenance man hours planned
2784 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance Ratio of downtime to projected operating time
2785 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance Number of PM/CM Backlog items
2786 Supply Chain, Procurement & Logistics Logistics Manufacturing Production Rate of damaged material by error of workers
2787 Supply Chain, Procurement & Logistics Logistics Manufacturing Production Mean-time between failure (MTBF)
2788 Supply Chain, Procurement & Logistics Logistics Manufacturing Production Manufacturing cycle time
2789 Supply Chain, Procurement & Logistics Logistics Manufacturing Production Defects per million opportunities (DPMO)
2790 Supply Chain, Procurement & Logistics Logistics Manufacturing Production Scrap value %
2791 Supply Chain, Procurement & Logistics Logistics Manufacturing Production Average production costs of items
2792 Supply Chain, Procurement & Logistics Logistics Manufacturing Production Loss ratio of material per order
2793 Supply Chain, Procurement & Logistics Logistics Manufacturing Production Rate of material defect by causes of material itself
2794 Supply Chain, Procurement & Logistics Logistics Manufacturing Quality assurance Average number of quality checks vs. targeted Number
2795 Supply Chain, Procurement & Logistics Logistics Outsourcing % of invoices disputed
2796 Supply Chain, Procurement & Logistics Logistics Outsourcing % of time sheets in need of correction/validation
2797 Supply Chain, Procurement & Logistics Logistics Outsourcing % of vendor services delivered without agreed service targets
2798 Supply Chain, Procurement & Logistics Logistics Outsourcing Number of formal disputes with suppliers
2799 Supply Chain, Procurement & Logistics Logistics Outsourcing % of user complaints due to contracted services
2800 Supply Chain, Procurement & Logistics Logistics Outsourcing % of key stakeholders satisfied with suppliers
2801 Supply Chain, Procurement & Logistics Logistics Outsourcing % of (major) suppliers subject to monitoring
2802 Supply Chain, Procurement & Logistics Logistics Outsourcing Vendor/client quality calibration variance
2803 Supply Chain, Procurement & Logistics Logistics Outsourcing % of suppliers screened on human rights
2804 Supply Chain, Procurement & Logistics Logistics Outsourcing % Actual vs. Estimated Savings
2805 Supply Chain, Procurement & Logistics Logistics R&D R&D costs as percentage of total costs
2806 Supply Chain, Procurement & Logistics Logistics R&D Average development costs per new service
2807 Supply Chain, Procurement & Logistics Logistics R&D % of R&D cost related to new service development
2808 Supply Chain, Procurement & Logistics Logistics R&D % of R&D cost related to product improvements and extensions
2809 Supply Chain, Procurement & Logistics Logistics R&D % of R&D resources by total resources
2810 Supply Chain, Procurement & Logistics Logistics R&D New product turn around time
KPI STANDARD
Premium Edition
2811 Supply Chain, Procurement & Logistics Logistics R&D Design to Cost accuracy
2812 Supply Chain, Procurement & Logistics Logistics R&D Average number of prototypes per new service
2813 Supply Chain, Procurement & Logistics Logistics R&D % of researchers moving from R&D to to start up own business
2814 Supply Chain, Procurement & Logistics Logistics R&D % of R&D financing by third party
2815 Supply Chain, Procurement & Logistics Logistics R&D % of license income to total R&D cost
2816 Supply Chain, Procurement & Logistics Logistics R&D % of license costs of total R&D cost
2817 Supply Chain, Procurement & Logistics Logistics Manufacturing Manufacturing Schedule Adherence
2818 Supply Chain, Procurement & Logistics Logistics Manufacturing Overall Equipment Effectiveness (OEE)
2819 Supply Chain, Procurement & Logistics Logistics Manufacturing Ratio of actual capacity to rated capacity
2820 Supply Chain, Procurement & Logistics Logistics Manufacturing Ratio of actual to projected unit production costs
2821 Supply Chain, Procurement & Logistics Logistics Manufacturing Ratio of actual to design input required to produce one unit of output
2822 Supply Chain, Procurement & Logistics Logistics Manufacturing Rate of rejects
2823 Supply Chain, Procurement & Logistics Logistics Manufacturing % of hazardous operational waste
2824 Supply Chain, Procurement & Logistics Logistics Manufacturing Water used per amount of product manufactured
2825 Supply Chain, Procurement & Logistics Logistics Manufacturing % lost manufacturing capacity
2826 Supply Chain, Procurement & Logistics Logistics Manufacturing Equipment availability
2827 Supply Chain, Procurement & Logistics Logistics Manufacturing Equipment performance
2828 Supply Chain, Procurement & Logistics Logistics Manufacturing Equipment quality
2829 Supply Chain, Procurement & Logistics Logistics Manufacturing WIP
2830 Supply Chain, Procurement & Logistics Logistics Manufacturing Number of manufacturing steps
2831 Supply Chain, Procurement & Logistics Logistics Manufacturing Open change orders
2832 Supply Chain, Procurement & Logistics Logistics Manufacturing New change orders
2833 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance Mean Time to Repair (MTTR)
2834 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance Total maintenance cost
2835 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance Schedule Completion Effectiveness (%)
2836 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance % of maintenance hours of operating time (maintenance efficiency)
2837 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance Maintenance cost per unit
2838 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance % of maintenance rework
2839 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance % of preventive maintenance cost
2840 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance % of corrective maintenance cost
2841 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance Preventive inspection effectiveness
2842 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance Backlog of maintenance work
2843 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance % of scheduled maintenance man hours planned
2844 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance Ratio of downtime to projected operating time
2845 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance Number of PM/CM Backlog items
2846 Supply Chain, Procurement & Logistics Logistics Manufacturing Production Rate of damaged material by error of workers
2847 Supply Chain, Procurement & Logistics Logistics Manufacturing Production Mean-time between failure (MTBF)
2848 Supply Chain, Procurement & Logistics Logistics Manufacturing Production Manufacturing cycle time
2849 Supply Chain, Procurement & Logistics Logistics Manufacturing Production Defects per million opportunities (DPMO)
2850 Supply Chain, Procurement & Logistics Logistics Manufacturing Production Scrap value %
2851 Supply Chain, Procurement & Logistics Logistics Manufacturing Production Average production costs of items
2852 Supply Chain, Procurement & Logistics Logistics Manufacturing Production Loss ratio of material per order
2853 Supply Chain, Procurement & Logistics Logistics Manufacturing Production Rate of material defect by causes of material itself
2854 Supply Chain, Procurement & Logistics Logistics Manufacturing Quality assurance Average number of quality checks vs. targeted Number
2855 Supply Chain, Procurement & Logistics Procurement Operation Procurement Managed procurement spend outsourced as a % of total spend
2856 Supply Chain, Procurement & Logistics Procurement Operation Procurement % of total spend managed/controlled by procurement
2857 Supply Chain, Procurement & Logistics Procurement Operation Procurement Procurement employees as % of total employees
2858 Supply Chain, Procurement & Logistics Procurement Operation Procurement Procurement operating expense per procurement employee
2859 Supply Chain, Procurement & Logistics Procurement Operation Procurement Procurement operating expense as % of total spend
2860 Supply Chain, Procurement & Logistics Procurement Operation Procurement Procurement operating expense as % of sales
2861 Supply Chain, Procurement & Logistics Procurement Operation Procurement Total procurement spend as % of sales
2862 Supply Chain, Procurement & Logistics Procurement Operation Procurement % of suppliers that affirmed business code of conduct
2863 Supply Chain, Procurement & Logistics Procurement Operation Procurement Cycle Time of Purchase Order
2864 Supply Chain, Procurement & Logistics Procurement Operation Procurement Number of formal disputes with suppliers
2865 Supply Chain, Procurement & Logistics Procurement Operation Procurement Requisition to item issuance time
2866 Supply Chain, Procurement & Logistics Procurement Operation Procurement Number of non conformities during vendor inspection
2867 Supply Chain, Procurement & Logistics Procurement Operation Procurement Average time to procure
2868 Supply Chain, Procurement & Logistics Procurement Operation Procurement
procedures
2869 Supply Chain, Procurement & Logistics Procurement Operation Procurement % of key stakeholders satisfied with suppliers
2870 Supply Chain, Procurement & Logistics Procurement Operation Procurement Total negotiated cost reduction savings
2871 Supply Chain, Procurement & Logistics Procurement Operation Procurement % Actual vs. Estimated Savings
2872 Supply Chain, Procurement & Logistics Procurement Operation Procurement Average size of discounts of items
2873 Supply Chain, Procurement & Logistics Procurement Operation Procurement % of orders based on framework/standard contract
2874 Supply Chain, Procurement & Logistics Procurement Operation Procurement Average value of orders
2875 Supply Chain, Procurement & Logistics Procurement Operation Procurement Total value of orders
2876 Supply Chain, Procurement & Logistics Procurement Operation Procurement % of value of orders based on standard/framework contract
2877 Supply Chain, Procurement & Logistics Procurement Operation Procurement Average number of modifications to orders
2878 Supply Chain, Procurement & Logistics Procurement Operation Procurement Average number of requests for information to suppliers for orders
2879 Supply Chain, Procurement & Logistics Procurement Operation Procurement % of RFPs that needed to be improved based on supplier responses
KPI STANDARD
Premium Edition
2880 Supply Chain, Procurement & Logistics Procurement Operation Procurement Average number of responses received to RFPs
2881 Supply Chain, Procurement & Logistics Procurement Operation Procurement Proportion of purchases made from contracts/frameworks
2882 Supply Chain, Procurement & Logistics Procurement Operation Procurement MRP exemptions cycle time
2883 Supply Chain, Procurement & Logistics Procurement Operation Procurement Write-off %
2884 Supply Chain, Procurement & Logistics Procurement Operation Procurement % of receipts of formal bids & proposals via the Internet
2885 Supply Chain, Procurement & Logistics Procurement Operation Procurement % of total spend via e-auctions
2886 Supply Chain, Procurement & Logistics Procurement Operation Procurement % of total spend via e-procurement
2887 Supply Chain, Procurement & Logistics Procurement Operation Procurement % of total spend with diversity suppliers
2888 Supply Chain, Procurement & Logistics Procurement Operation Procurement Purchase price variance
2889 Supply Chain, Procurement & Logistics Procurement Operation Procurement Business travel Travel & entertainment costs as % of gross margin
2890 Supply Chain, Procurement & Logistics Procurement Operation Procurement Business travel Travel & entertainment costs as % of increased revenue
2891 Supply Chain, Procurement & Logistics Procurement Operation Procurement Business travel Maverick air spend expenses
2892 Supply Chain, Procurement & Logistics Procurement Operation Procurement Business travel % of low(est) air fare acceptance
2893 Supply Chain, Procurement & Logistics Procurement Operation Procurement Business travel % of in advance procured travel booking expenses
2894 Supply Chain, Procurement & Logistics Procurement Operation Procurement Business travel % of preferred hotel usage
2895 Supply Chain, Procurement & Logistics Procurement Operation Procurement Tendering % of standard tender/bid procedures
2896 Supply Chain, Procurement & Logistics Procurement Operation Procurement Tendering Average time to complete tendering/bidding
2897 Supply Chain, Procurement & Logistics Procurement Operation Procurement Tendering Average cost of a tender/bid procedure
2898 Supply Chain, Procurement & Logistics Supply-Chain Operations Cost of goods sold (COGS)
2899 Supply Chain, Procurement & Logistics Supply-Chain Operations Perfect Order Measure / Fulfillment
2900 Supply Chain, Procurement & Logistics Supply-Chain Operations Cost of managing processes
2901 Supply Chain, Procurement & Logistics Supply-Chain Operations Cash to cash cycle time
2902 Supply Chain, Procurement & Logistics Supply-Chain Operations Order fulfillment cycle time
2903 Supply Chain, Procurement & Logistics Supply-Chain Operations Upside supply chain flexibility
2904 Supply Chain, Procurement & Logistics Supply-Chain Operations Total supply chain management cost
2905 Supply Chain, Procurement & Logistics Supply-Chain Operations % of orders delivered to customer in the committed date
2906 Supply Chain, Procurement & Logistics Supply-Chain Operations % of orders delivered in full
2907 Supply Chain, Procurement & Logistics Supply-Chain Operations Production cycle time
2908 Supply Chain, Procurement & Logistics Supply-Chain Operations Finished product cycle time
2909 Supply Chain, Procurement & Logistics Supply-Chain Operations Time needed to recruit/hire/train additional labor
2910 Supply Chain, Procurement & Logistics Supply-Chain Operations Direct Product Cost
2911 Supply Chain, Procurement & Logistics Supply-Chain Operations Schedule production activities cycle time
2912 Supply Chain, Procurement & Logistics Supply-Chain Operations Test cycle time
2913 Supply Chain, Procurement & Logistics Supply-Chain Operations Time needed to obtain additional equipment
2914 Supply Chain, Procurement & Logistics Supply-Chain Operations Time needed to obtain additional capital
2915 Supply Chain, Procurement & Logistics Supply-Chain Operations Direct Material Cost
2916 Supply Chain, Procurement & Logistics Supply-Chain Operations Direct Labor Cost
2917 Supply Chain, Procurement & Logistics Procurement Operation % of awarded tenders
2918 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Cost of goods sold (COGS)
2919 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Perfect Order Measure / Fulfillment
2920 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Cost of managing processes
2921 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Cash to cash cycle time
2922 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Order fulfillment cycle time
2923 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Upside supply chain flexibility
2924 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Total supply chain management cost
2925 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Deliver % of orders delivered to customer in the committed date
2926 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Deliver % of orders delivered in full
2927 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Make Production cycle time
2928 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Make Finished product cycle time
2929 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Make Time needed to recruit/hire/train additional labor
2930 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Make Direct Product Cost
2931 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Make Schedule production activities cycle time
2932 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Make Test cycle time
2933 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Make Time needed to obtain additional equipment
2934 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Make Time needed to obtain additional capital
2935 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Make Direct Material Cost
2936 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Make Direct Labor Cost
2937 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Source SCOR S1 Source Stocked Product Quantity per shipment
2938 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Source SCOR S1 Source Stocked Product Average days per engineering change
2939 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Source SCOR S1 Source Stocked Product Cost to schedule product deliveries
2940 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Source SCOR S1 Source Stocked Product Schedule product deliveries cycle time
2941 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Source SCOR S1 Source Stocked Product % of schedules changed within supplier’s lead time
2942 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Source SCOR S1 Source Stocked Product Average days per schedule change
2943 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Source SCOR S1 Source Stocked Product Average release cycle of engineering changes
2944 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment Ontime delivery and pickup [Load, stop and shipment]
2945 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment Turnaround time
2946 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment Average age of fleet
2947 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment % of orders/items arrives at the right location
2948 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment Quantity per shipment
2949 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment On-time pickups
KPI STANDARD
Premium Edition
2950 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment Freight cost per unit shipped
2951 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment Transit time
2952 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment Freight bill accuracy
2953 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment Outbound freight costs as percentage of net sales
2954 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment Ontime value %
2955 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment Accessorials as percent of total freight
2956 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment Ontime line count
2957 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment % of shipment visibility/traceability
2958 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment Empty miles
2959 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment Average time of import or export transaction
2960 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment % of undamaged goods after shipping/transportation
2961 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment Number of deliveries with past due goods issue date
2962 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment Average cost involved with import or export transaction
2963 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain % of EDI transactions
2964 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain % of safety stock used
2965 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain % of orders that were captured with incorrect attributes
2966 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain % of orders delivered with damaged products/items
2967 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Requested Time in Full (RTIF)
2968 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Number of active suppliers per supply employee
2969 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Inventory Accuracy
2970 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Manufacturing cycle time
2971 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Delivery Schedule Adherence (DSA)
2972 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Sales order by FTE
2973 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Perfect Order Measure / Fulfillment
2974 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain On time ship rate
2975 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Average production costs of items
2976 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Customer order promised cycle time
2977 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Manufacturing Schedule Adherence
2978 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Scrap value %
2979 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain % of backorders
2980 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Customer order cycle time
2981 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Cash to cash cycle time
2982 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Fill rate
2983 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Supply chain cycle time
2984 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Inventory replenishment cycle time
2985 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Material value add
2986 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Missed Deliveries per Million (MPM)
2987 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Inventory Carrying Rate
2988 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Inventory Carrying Costs
2989 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain % of time spent picking back orders
2990 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain % of slow moving products
2991 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Size of safety stock
2992 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain % of orders that were delivered with requested documentation
2993 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Forecast Accuracy
2994 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Product lead time
2995 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain % of uninterrupted orders
2996 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Warehouse % of correctly picked line items
2997 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Warehouse Number of line items picked
2998 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Warehouse Internal cycle time Receipt of material to GRN/MRR
2999 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Warehouse % of Warehouse shrinkage
3000 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Warehouse % of Inventory items incorrectly located
3001 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Warehouse % of inventory items with incorrect stock balances
3002 Supply Chain, Procurement & Logistics Supply Chain R&D R&D costs as percentage of total costs
3003 Supply Chain, Procurement & Logistics Supply Chain R&D Average development costs per new product
3004 Supply Chain, Procurement & Logistics Supply Chain R&D % of R&D cost related to new product development
3005 Supply Chain, Procurement & Logistics Supply Chain R&D % of R&D cost related to product improvements and extensions
3006 Supply Chain, Procurement & Logistics Supply Chain R&D % of R&D resources by total resources
3007 Supply Chain, Procurement & Logistics Supply Chain R&D New product turn around time
3008 Supply Chain, Procurement & Logistics Supply Chain R&D Design to Cost accuracy
3009 Supply Chain, Procurement & Logistics Supply Chain R&D Average number of prototypes per new product
3010 Supply Chain, Procurement & Logistics Supply Chain R&D % of researchers moving from R&D to to start up own business
3011 Supply Chain, Procurement & Logistics Supply Chain R&D % of R&D financing by third party
3012 Supply Chain, Procurement & Logistics Supply Chain R&D % of license costs of total R&D cost
3013 Supply Chain, Procurement & Logistics Supply Chain R&D % of license income to total R&D cost
3014 Supply Chain, Procurement & Logistics Supply Chain Average Unit Cost
3015 Supply Chain, Procurement & Logistics Supply Chain DCOR™ Cost of managing processes
3016 Supply Chain, Procurement & Logistics Supply Chain Inventory Sell through %
3017 Supply Chain, Procurement & Logistics Supply Chain Inventory % of total stock that is not displayed to customers
3018 Supply Chain, Procurement & Logistics Supply Chain Inventory Percentage of stock controlled SKUs
3019 Supply Chain, Procurement & Logistics Supply Chain Inventory Percentage of duplicate stock numbers
KPI STANDARD
Premium Edition
3020 Supply Chain, Procurement & Logistics Supply Chain Inventory % of safety stock used
3021 Supply Chain, Procurement & Logistics Supply Chain Inventory % of stock available at customers first request
3022 Supply Chain, Procurement & Logistics Supply Chain Inventory % of goods received from 1 batch
3023 Supply Chain, Procurement & Logistics Supply Chain Inventory Inventory turnover
3024 Supply Chain, Procurement & Logistics Supply Chain Inventory Stockouts in period
3025 Supply Chain, Procurement & Logistics Supply Chain Inventory Stock cover
3026 Supply Chain, Procurement & Logistics Supply Chain Inventory Inventory Accuracy
3027 Supply Chain, Procurement & Logistics Supply Chain Inventory Inventory months of supply
3028 Supply Chain, Procurement & Logistics Supply Chain Inventory Inventory lead time
3029 Supply Chain, Procurement & Logistics Supply Chain Inventory Inventory Value
3030 Supply Chain, Procurement & Logistics Supply Chain Inventory Average age of inventory
3031 Supply Chain, Procurement & Logistics Supply Chain Inventory Inactive Stock
3032 Supply Chain, Procurement & Logistics Supply Chain Inventory Inventory service level
3033 Supply Chain, Procurement & Logistics Supply Chain Inventory Unit Cost per batch
3034 Supply Chain, Procurement & Logistics Supply Chain Inventory Early PO Receipts to PO due date
3035 Supply Chain, Procurement & Logistics Supply Chain Inventory Early receipts to MRP date (required date)
3036 Supply Chain, Procurement & Logistics Supply Chain Inventory Independent demand ratio
3037 Supply Chain, Procurement & Logistics Supply Chain Inventory Size of safety stock
3038 Supply Chain, Procurement & Logistics Supply Chain Inventory Value of obsolete stock
3039 Supply Chain, Procurement & Logistics Supply Chain Inventory Gross Margin Return on Inventory Investment
3040 Supply Chain, Procurement & Logistics Supply Chain Inventory Inventory Turns
3041 Supply Chain, Procurement & Logistics Supply Chain Inventory Inventory management cost as % of gross sales
3042 Supply Chain, Procurement & Logistics Supply Chain Inventory Inventory holding costs (IHC) as % of gross sales
3043 Supply Chain, Procurement & Logistics Supply Chain Inventory Inventory holding costs (IHC) as % of inventory value
3044 Supply Chain, Procurement & Logistics Supply Chain Logistics % of orders delivered with damaged products/items
3045 Supply Chain, Procurement & Logistics Supply Chain Damages as % of throughput
3046 Supply Chain, Procurement & Logistics Supply Chain Optimize Load Fulfilment (OLF) %
3047 Supply Chain, Procurement & Logistics Supply Chain Average time difference between LOGR and LOGC
3048 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Manufacturing Schedule Adherence
3049 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Overall Equipment Effectiveness (OEE)
3050 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Ratio of actual capacity to rated capacity
3051 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Ratio of actual to projected unit production costs
3052 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Ratio of actual to design input required to produce one unit of output
3053 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Rate of rejects
3054 Supply Chain, Procurement & Logistics Supply Chain Manufacturing % of hazardous operational waste
3055 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Water used per amount of product manufactured
3056 Supply Chain, Procurement & Logistics Supply Chain Manufacturing % lost manufacturing capacity
3057 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Equipment availability
3058 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Equipment performance
3059 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Equipment quality
3060 Supply Chain, Procurement & Logistics Supply Chain Manufacturing WIP
3061 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Number of manufacturing steps
3062 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Open change orders
3063 Supply Chain, Procurement & Logistics Supply Chain Manufacturing New change orders
3064 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Maintenance Mean Time to Repair (MTTR)
3065 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Maintenance Total maintenance cost
3066 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Maintenance Schedule Completion Effectiveness (%)
3067 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Maintenance % of maintenance hours of operating time (maintenance efficiency)
3068 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Maintenance Maintenance cost per unit
3069 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Maintenance % of maintenance rework
3070 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Maintenance % of preventive maintenance cost
3071 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Maintenance % of corrective maintenance cost
3072 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Maintenance Preventive inspection effectiveness
3073 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Maintenance Backlog of maintenance work
3074 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Maintenance % of scheduled maintenance man hours planned
3075 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Maintenance Ratio of downtime to projected operating time
3076 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Maintenance Number of PM/CM Backlog items
3077 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Production Rate of damaged material by error of workers
3078 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Production Mean-time between failure (MTBF)
3079 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Production Manufacturing cycle time
3080 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Production Defects per million opportunities (DPMO)
3081 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Production Scrap value %
3082 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Production Average production costs of items
3083 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Production Loss ratio of material per order
3084 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Production Rate of material defect by causes of material itself
3085 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Quality assurance Average number of quality checks vs. targeted Number
3086 Supply Chain, Procurement & Logistics Supply Chain Outsourcing % of invoices disputed
3087 Supply Chain, Procurement & Logistics Supply Chain Outsourcing % of time sheets in need of correction/validation
3088 Supply Chain, Procurement & Logistics Supply Chain Outsourcing % of vendor services delivered without agreed service targets
3089 Supply Chain, Procurement & Logistics Supply Chain Outsourcing Number of formal disputes with suppliers
KPI STANDARD
Premium Edition
3090 Supply Chain, Procurement & Logistics Supply Chain Outsourcing % of user complaints due to contracted services
3091 Supply Chain, Procurement & Logistics Supply Chain Outsourcing % of key stakeholders satisfied with suppliers
3092 Supply Chain, Procurement & Logistics Supply Chain Outsourcing % of (major) suppliers subject to monitoring
3093 Supply Chain, Procurement & Logistics Supply Chain Outsourcing Vendor/client quality calibration variance
3094 Supply Chain, Procurement & Logistics Supply Chain Outsourcing % of suppliers screened on human rights
3095 Supply Chain, Procurement & Logistics Supply Chain Outsourcing % Actual vs. Estimated Savings
3096 Financial Institutions Banking Banks Net interest margin
3097 Financial Institutions Banking Banks Number of past due loans
3098 Financial Institutions Banking Banks Average value of past due loans
3099 Financial Institutions Banking Banks Total value of past due loans
3100 Financial Institutions Banking Banks Tier 1 capital
3101 Financial Institutions Banking Banks Gross margin on managed assets
3102 Financial Institutions Banking Banks % of subprime mortgages
3103 Financial Institutions Banking Banks Gross loans (average balance)
3104 Financial Institutions Banking Banks Total of uninvested funds
3105 Financial Institutions Banking Banks Total quantity of new deposit accounts
3106 Financial Institutions Banking Banks Total sum deposited in new deposit accounts
3107 Financial Institutions Banking Banks Average sum deposited in new deposit accounts
3108 Financial Institutions Banking Banks Ratio of active depositor to dormant depositor
3109 Financial Institutions Banking Banks Net new money
3110 Financial Institutions Banking Banks % of total value of subprime mortgages
3111 Financial Institutions Banking Banks Net loan charge-offs
3112 Financial Institutions Banking Banks Uninvested funds
3113 Financial Institutions Banking Banks Number of early pay-off loans
3114 Financial Institutions Banking Banks Number of changes in loan classifications
3115 Financial Institutions Banking Banks Number of large changes in large-balance deposit accounts
3116 Financial Institutions Banking Banks Capital adequacy ratio (CAR)
3117 Financial Institutions Banking Banks Core capital ratio
3118 Financial Institutions Banking Banks Advances to deposit ratio (ADR)
3119 Financial Institutions Banking Credit Unions Net interest margin
3120 Financial Institutions Banking Credit Unions Number of past due loans
3121 Financial Institutions Banking Credit Unions Average value of past due loans
3122 Financial Institutions Banking Credit Unions Total value of past due loans
3123 Financial Institutions Banking Credit Unions Tier 1 capital
3124 Financial Institutions Banking Credit Unions Gross margin on managed assets
3125 Financial Institutions Banking Credit Unions % of subprime mortgages
3126 Financial Institutions Banking Credit Unions Gross loans (average balance)
3127 Financial Institutions Banking Credit Unions Total of uninvested funds
3128 Financial Institutions Banking Credit Unions Total quantity of new deposit accounts
3129 Financial Institutions Banking Credit Unions Total sum deposited in new deposit accounts
3130 Financial Institutions Banking Credit Unions Average sum deposited in new deposit accounts
3131 Financial Institutions Banking Credit Unions Ratio of active depositor to dormant depositor
3132 Financial Institutions Banking Credit Unions Net new money
3133 Financial Institutions Banking Credit Unions % of total value of subprime mortgages
3134 Financial Institutions Banking Credit Unions Net loan charge-offs
3135 Financial Institutions Banking Credit Unions Uninvested funds
3136 Financial Institutions Banking Credit Unions Number of early pay-off loans
3137 Financial Institutions Banking Credit Unions Number of changes in loan classifications
3138 Financial Institutions Banking Credit Unions Number of large changes in large-balance deposit accounts
3139 Financial Institutions Banking Credit Unions Capital adequacy ratio (CAR)
3140 Financial Institutions Banking Credit Unions Core capital ratio
3141 Financial Institutions Banking Credit Unions Advances to deposit ratio (ADR)
3142 Financial Institutions Banking Uniform Bank Performance Report Assets per Domestic Office
3143 Financial Institutions Banking Uniform Bank Performance Report Domestic Banking Offices (#)
3144 Financial Institutions Banking Uniform Bank Performance Report Foreign Branches (#)
3145 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital Assets per Domestic Office
3146 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital Domestic Banking Offices (#)
3147 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital Foreign Branches (#)
3148 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Loan and Lease Allowance
3149 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Unearned Income
3150 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Total Investments
3151 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Premises, Fixed Assets and Capitalized Leases
3152 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Real Estate Loans
3153 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Loans and Leases in Foreign Offices
3154 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Loans Held For Sale
3155 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Loans Not Held For Sale
3156 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets U.S. Treasury and Agency Securities
3157 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Commercial Loans
3158 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Agricultural Loans
3159 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Other Loans and Leases in Domestic Offices
KPI STANDARD
Premium Edition
3160 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Net Loans and Leases
3161 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Municipal Securities
3162 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Foreign Securities
3163 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets All Other Securities
3164 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Interest-Bearing Bank Balances
3165 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Federal Funds Sold and Resales
3166 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Trading Account Assets
3167 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Total Earning Assets
3168 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Non Interest-Bearing Cash and Due From Banks
3169 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Other Real Estate Owned
3170 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Investment in Unconsolidated Subsidiaries
3171 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Average Assets During Quarter
3172 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Individual Loans
3173 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Acceptances and Other Assets
3174 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Capital Total Liabilities & Capital
3175 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Capital All Common & Preferred Capital
3176 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Liabilities Demand Deposits
3177 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Liabilities MoneyMarket Deposit Accounts (MMDAs)
3178 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Liabilities Subordinated Notes & Debentures
3179 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Liabilities Time Deposits Under $100 Thousand
3180 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Liabilities Core Deposits
3181 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Liabilities Time Deposits of $100M or More
3182 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Liabilities Deposits in Foreign Offices
3183 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Liabilities Total Deposits
3184 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Liabilities Federal Funds Purchased & Resales
3185 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Liabilities Federal Home Loan Bank Borrowing Maturing Under 1 Year
3186 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Liabilities Federal Home Loan Bank Borrowing Maturing Over 1 Year
3187 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Liabilities Other Borrowing Maturing Over 1 Year
3188 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Liabilities Acceptances & Other Liabilities
3189 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Liabilities Total Liabilities (Including Mortgages)
3190 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Liabilities All NOW & ATS Accounts
3191 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Liabilities Other Borrowing Maturing Under 1 Year
3192 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Memoranda Officer, Shareholder Loans (#)
3193 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Memoranda Officer, Shareholder Loans ($)
3194 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Memoranda Non-Investment ORE
3195 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Memoranda Held-To-Maturity Securities
3196 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Memoranda Available-For-Sale Securities
3197 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Memoranda All Brokered Deposits
3198 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Retained Earnings
3199 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Net International Income
3200 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Interest and Fee on Loans
3201 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Total Interest Income
3202 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Net Operating Income
3203 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Net Income
3204 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Net Interest Income
3205 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Non Interest Income
3206 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Adjusted Operating Income
3207 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Non Interest Expense
3208 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Realized G/L Avail for Sale Sec
3209 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Pretax Net Operating Income
3210 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Applicable Income Taxes
3211 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Income from Lease Financing
3212 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Tax Exempt
3213 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Estimated Tax Benefit
3214 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Income on Loans & Leases
3215 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses US Treasury & Agency (Excl MBS)
3216 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Mortgage Backed Securities
3217 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Estimated Tax Benefit
3218 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses All Other Securities
3219 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Tax-Exempt Securities Income
3220 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Investment Interest Income
3221 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Interest on Due From Banks
3222 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Interest on Federal Funds Sold/Resales
3223 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Trading Account Income
3224 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Other Interest Income
3225 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Interest on Deposits in Foreign Offices
3226 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Interest on Time Dep over $100M
3227 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Interest on All Other Deposits
3228 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Interest on Federal Funds Purchased & Repos
3229 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Interest on Trading Liabilities and Other Borrowings
KPI STANDARD
Premium Edition
3230 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Interest on Mortgages & Leases
3231 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Interest on Subordinated Notes & Debentures
3232 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Total Interest Expense
3233 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Provision for Loan/Lease Losses
3234 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Pretax Operating Income
3235 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Realized G/L Hld to Maturity Sec
3236 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Applicable Income Taxes
3237 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Current Tax equivalent Adjustment
3238 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Other Tax Equivalent Adjustments
3239 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Net Extraordinary Items
3240 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Cash Dividends Declared
3241 Financial Institutions Banking Uniform Bank Performance Report UBPR Liquidity & Investment Portfolio UBPR Liquidity Ratios Short Term Assets to Short Term Liabilities
3242 Financial Institutions Banking Uniform Bank Performance Report UBPR Liquidity & Investment Portfolio UBPR Liquidity Ratios Net Short Term Liabilities to Assets
3243 Financial Institutions Banking Uniform Bank Performance Report UBPR Liquidity & Investment Portfolio UBPR Liquidity Ratios Net S. T. Non Core Funding Dependence
3244 Financial Institutions Banking Uniform Bank Performance Report UBPR Liquidity & Investment Portfolio UBPR Liquidity Ratios Brokered Deposits Maturing < 1 year to Brokered Deposits
3245 Financial Institutions Banking Uniform Bank Performance Report UBPR Liquidity & Investment Portfolio UBPR Liquidity Ratios Net Non Core Funding Dependence
3246 Financial Institutions Banking Uniform Bank Performance Report UBPR Liquidity & Investment Portfolio UBPR Liquidity Ratios Brokered Deposits to Deposits
3247 Financial Institutions Banking Uniform Bank Performance Report UBPR Liquidity & Investment Portfolio UBPR Liquidity Ratios Short Term Investments to Short Term Non Core Funding
3248 Financial Institutions Banking Uniform Bank Performance Report UBPR Liquidity & Investment Portfolio UBPR Liquidity Ratios Net Loans & Leases to Deposits
3249 Financial Institutions Banking Uniform Bank Performance Report UBPR Liquidity & Investment Portfolio UBPR Liquidity Ratios Net Loans & Leases to Core Deposits
3250 Financial Institutions Banking Uniform Bank Performance Report UBPR Liquidity & Investment Portfolio UBPR Liquidity Ratios Net Loans, Leases & Standby Letters of Credit to Assets
3251 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Average assets ratios Personnel Expense as % of Average Assets
3252 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Average assets ratios Occupancy Expense as % Average Assets
3253 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Average assets ratios Other Operating Expenses as % of Average Assets
3254 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Average assets ratios Total Overhead Expense as % of Average Assets
3255 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Average assets ratios Overhead Less Non-Interest Income as % of Average Assets
3256 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Non interest Income & Expenses Total Overhead Expense
3257 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Non interest Income & Expenses Deposit Service Charges
3258 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Non interest Income & Expenses Other Operating Expense
3259 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Non interest Income & Expenses Total Non interest Income
3260 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Non interest Income & Expenses Personnel Expense
3261 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Non interest Income & Expenses Occupancy Expense
3262 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Non interest Income & Expenses Insurance Commissions and Fees
3263 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Non interest Income & Expenses Net Servicing Fees
3264 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Non interest Income & Expenses Loan and Lease Net Gain/Loss
3265 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Non interest Income & Expenses Other Net Gains/Losses
3266 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Non interest Income & Expenses Other Non interest Income
3267 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Non interest Income & Expenses Goodwill Impairment
3268 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Non interest Income & Expenses Other Intangible Amortization
3269 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Non interest Income & Expenses Fiduciary Activities
3270 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Non interest Income & Expenses Trading, Venture Capital, Securitization Income
3271 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Non interest Income & Expenses Investment Banking, Advisory Income
3272 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Other Income/Expense Ratios Average Assets per Employee
3273 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Other Income/Expense Ratios Average Personnel Expense per Employee
3274 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Other Income/Expense Ratios Efficiency Ratio
3275 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Total Loans & Lease Yield
3276 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Real Estate Loans Yield
3277 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Commercial & Industrial Loans Yield
3278 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Individual Loans Yield
3279 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Credit Card Yield
3280 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Foreign Office Deposits Ratio
3281 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Federal Funds Purchased & Repos Ratio
3282 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Other Borrowed Money Ratio
3283 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Subordinated Notes & Debentures Ratios
3284 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Federal Funds Sold & Resales Ratio
3285 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Total Interest-Bearing Deposits Ratio
3286 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Transaction Accounts Yield
3287 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Other Savings Deposits Ratio
3288 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Time Dep of $100M or More Ratio
3289 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios All Other Time Deposits Ratio
3290 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios All Interest-Bearing Funds Ratio
3291 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Total Loans or Loans in Domestic Offices Yield
3292 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Agricultural Loans Yield
3293 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Loans in Foreign Offices Yield
3294 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Total Investment Securities Ratio
3295 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Total Investment Securities (Book) Ratio
3296 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios US Treasury & Agency (Excluding MBS) Ratio
3297 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Mortgage Backed Securities Ratio
3298 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios All Other Securities Ratio
3299 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Interest-Bearing Bank Balances Ratio
KPI STANDARD
Premium Edition
3300 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Capitalization Tier One Leverage Capital as % of Average Assets
3301 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Capitalization Cash Dividends to Net Income
3302 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Capitalization Retain Earns to Average Total Equity
3303 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Capitalization Restructured + Non-Accrual + RE ACQ to EQCAP, ALLL
3304 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Earnings and Profitability Interest Expense as % of Average Assets
3305 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Earnings and Profitability Net Interest Income (TE) as % of Average Assets
3306 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Earnings and Profitability Non-interest Income as % of Average Assets
3307 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Earnings and Profitability Non-interest Expense as % of Average Assets
3308 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Earnings and Profitability Provision—Loan/Lease Losses as % of Average Assets
3309 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Earnings and Profitability Pretax Operating Income (TE) as % of Average Assets
3310 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Earnings and Profitability Realized Gain/Loss Secs as % of Average Assets
3311 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Earnings and Profitability Adjusted Net Oper Income as % of Average Assets
3312 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Earnings and Profitability Net Income Adjusted Sub S as % of Average Assets
3313 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Earnings and Profitability Net Income as % of Average Assets
3314 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Growth Rates Assets growth rate
3315 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Growth Rates Tier One Capital growth rate
3316 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Growth Rates Net Loans & Leases growth rate
3317 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Growth Rates Short Term Investments growth rate
3318 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Growth Rates Short Term Non Core Funding growth rate
3319 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Liquidity Net Non Core Funding Dependence as % of Average Assets
3320 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Liquidity Net Loans & Leases to Assets
3321 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Loan & Lease Analysis Net Loss to Average Loan & Leases
3322 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Loan & Lease Analysis Earnings Coverage of Net Loss
3323 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Loan & Lease Analysis Loan & Lease Allowance Net Losses
3324 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Loan & Lease Analysis Loan & Lease Allowance to Loans & Leases Not Held For Sale
3325 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Loan & Lease Analysis Loan & Lease Allowance to Total Loans & Lease
3326 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Loan & Lease Analysis Noncurrent Loans & Leases to Gross Loans and Lease
3327 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Margin Analysis Average Earning Assets/Average Assets
3328 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Margin Analysis Average Interest-Bearing Funds/ Average Assets
3329 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Margin Analysis Interest Income (TE)/Average Assets
3330 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Margin Analysis Interest Expense/Average Assets
3331 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Margin Analysis Interest Expense/Average Assets
3332 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Margin Analysis Net Interest Income (TE) (Percent of Avg Earning Assets)
3333 Financial Institutions Insurance Underwriting speed of insurances
3334 Financial Institutions Insurance Number of new insurance policies
3335 Financial Institutions Insurance Number of days open of Insurance Claims
3336 Financial Institutions Insurance Average insurance policy size
3337 Financial Institutions Insurance Combined cost and claims ratio
3338 Financial Institutions Insurance Net Written Premium
3339 Financial Institutions Insurance Policy renewal rate
3340 Financial Institutions Insurance % of fraudulent insurance claims
3341 Financial Institutions Insurance Not taken up (NTU) ratio
3342 Financial Institutions Insurance % of claims where initial liability decision is not made within statutory time frame
3343 Financial Institutions Insurance % of in-time medical expenses entitlement notices

3344 Financial Institutions Insurance Claim reserves
3345 Financial Institutions Insurance Loss Ratio (%)
3346 Financial Institutions Insurance Claims solvency (%)
3347 Financial Institutions Insurance Gross Premium Income (GPI) Forecast v Actual (%)
3348 Financial Institutions Insurance % of overdue premium
3349 Financial Institutions Insurance Worst Insured / Client GPI Forecast v Actual
3350 Financial Institutions Insurance Best Insured / Client GPI Forecast v Actual
3351 Financial Institutions Insurance Claims forecast versus actual
3352 Financial Institutions Insurance % overdue claims
3353 Financial Institutions Pension fund Number of investments exceeding 5% of net assets
3354 Financial Institutions Pension fund Market value of fund
3355 Financial Institutions Pension fund Ration of members and pensioners
3356 Financial Institutions Venture capital % of investment proposals worth setting up a meeting with
3357 Financial Institutions Venture capital ROI on invested venture capital
3358 Financial Institutions Venture capital Number of venture capital deals
3359 Financial Institutions Venture capital Total invested venture capital
3360 Financial Institutions Venture capital Average size of venture capital deal
3361 Financial Institutions Venture capital Nr of new investment proposals
3362 Financial Institutions Venture capital Management fees as % of fund size
3363 Financial Institutions Venture capital Average total return to investors
3364 Business Business Services Professional services % of time sheets in need of correction/validation
3365 Business Business Services Professional services Profit per project
3366 Business Business Services Professional services Average hourly fee
3367 Business Business Services Professional services Annual billable utilization %
3368 Business Business Services Professional services % of consultants generating revenue
KPI STANDARD
Premium Edition
3369 Business Business Services Professional services % of consulting hours that generate revenue
3370 Business Business Services Professional services Chargeability
3371 Business Business Services Professional services Realization
3372 Business Business Services Professional services % of profitable projects
3373 Business Business Services Professional services Consultant client retention
3374 Business Business Services Professional services Average length of assignments
3375 Business Business Services Training & Coaching Training ROI
3376 Business Business Consulting Professional services % of time sheets in need of correction/validation
3377 Business Business Consulting Professional services Profit per project
3378 Business Business Consulting Professional services Average hourly fee
3379 Business Business Consulting Professional services Annual billable utilization %
3380 Business Business Consulting Professional services % of consultants generating revenue
3381 Business Business Consulting Professional services % of consulting hours that generate revenue
3382 Business Business Consulting Professional services Chargeability
3383 Business Business Consulting Professional services Realization
3384 Business Business Consulting Professional services % of profitable projects
3385 Business Business Consulting Professional services Consultant client retention
3386 Business Business Consulting Professional services Average length of assignments
3387 Business Business Consulting Training & Coaching Training ROI
3388 Business Outsourcing % of invoices disputed
3389 Business Outsourcing % of time sheets in need of correction/validation
3390 Business Outsourcing % of vendor services delivered without agreed service targets
3391 Business Outsourcing Number of formal disputes with suppliers
3392 Business Outsourcing % of user complaints due to contracted services
3393 Business Outsourcing % of key stakeholders satisfied with suppliers
3394 Business Outsourcing % of (major) suppliers subject to monitoring
3395 Business Outsourcing Vendor/client quality calibration variance
3396 Business Outsourcing % of suppliers screened on human rights
3397 Business Outsourcing % Actual vs. Estimated Savings
3398 Business R&D R&D costs as percentage of total costs
3399 Business R&D Average development costs per new service
3400 Business R&D % of R&D cost related to new service development
3401 Business R&D % of R&D cost related to product improvements and extensions
3402 Business R&D % of R&D resources by total resources
3403 Business R&D New product turn around time
3404 Business R&D Design to Cost accuracy
3405 Business R&D Average number of prototypes per new service
3406 Business R&D % of researchers moving from R&D to to start up own business
3407 Business R&D % of R&D financing by third party
3408 Business R&D % of license income to total R&D cost
3409 Business R&D % of license costs of total R&D cost
3410 Business E-business Take rate
3411 Business E-business Google PageRank (tm)
3412 Business E-business Total number of registered users of web site
3413 Business E-business Number of newly registered users of web site
3414 Business E-business Number of newsletter signups
3415 Business E-business % of registered users that signed up for newsletter
3416 Business E-business Alexa Traffic Rank (tm)
3417 Business E-business Amount of online advertising inventory
3418 Business E-business Adoption Rate
3419 Business E-business Social intensity
3420 Business E-business Blogging Average number of new blog entries
3421 Business E-business Blogging Number of RSS subscribers
3422 Business E-business Blogging Average thread length in comments
3423 Business E-business Blogging Average new visitors per blog post
3424 Business E-business Blogging Average comments per blog post
3425 Business E-business Blogging Number of commentators
3426 Business E-business Blogging Average number of trackbacks per blog post
3427 Business E-business Blogging Average returning visitors per blog post
3428 Business E-business Blogging % of unique visitors / members commenting
3429 Business E-business Blogging % of new commentators
3430 Business E-business Blogging Average word count in blog post
3431 Business E-business Blogging Frequency of blog posts
3432 Business E-business Blogging Average word count of comments
3433 Business E-business Email marketing % of responses to sent emails
3434 Business E-business Email marketing % of bounced emails
3435 Business E-business Email marketing % of emails that are opened
3436 Business E-business Email marketing Spam report %
3437 Business E-business Email marketing % of out-of-office replies
3438 Business E-business Email marketing Opt-out %
KPI STANDARD
Premium Edition
3439 Business E-business Email marketing Forward Email to a Friend %
3440 Business E-business Email marketing % of responses to opened emails
3441 Business E-business Email marketing Conversion rate of marketing/sales campaigns
3442 Business E-business Online advertising Cost per mille (CPM)
3443 Business E-business Online advertising Effective cost per mille (eCPM)
3444 Business E-business Online advertising Ad click-through ratio (CTR)
3445 Business E-business Online advertising Revenue from online ads
3446 Business E-business Online advertising Average number of ad units served per visit
3447 Business E-business Online advertising Number of ads served
3448 Business E-business Online advertising Advertising revenue
3449 Business E-business Online advertising Average revenue per ad served
3450 Business E-business Online advertising Average Cost per Click (CPC)
3451 Business E-business Online advertising Cost per action (CPA)
3452 Business E-business Online retail Average number of items per purchase
3453 Business E-business Online retail % of canceled checkouts
3454 Business E-business Online retail % of new customers
3455 Business E-business Online retail % of returning customers
3456 Business E-business Online retail Frequency of sales transactions
3457 Business E-business Online retail Average order size
3458 Business E-business Online retail Average lifetime value of customers
3459 Business E-business Online retail Cart conversion rate
3460 Business E-business Online retail Coupon conversion percentage
3461 Business E-business Online retail Checkouts per cart
3462 Business E-business Online retail Average Visits to Purchase
3463 Business E-business Online retail Average Days to Purchase
3464 Business E-business Online retail Order session %
3465 Business E-business Online retail Shopping cart abandonment rate
3466 Business E-business Search Engine Optimization (SEO) Search engine keyword visibility ratio
3467 Business E-business Search Engine Optimization (SEO) % of Google backlinks/deeplinks
3468 Business E-business Search Engine Optimization (SEO) Keywords per Page Yield
3469 Business E-business Search Engine Optimization (SEO) Visitor per Keyword Yield
3470 Business E-business Search Engine Optimization (SEO) Natural traffic per keyword
3471 Business E-business Search Engine Optimization (SEO) % of visits from searches corresponding to brandname (Brand Index)
3472 Business E-business Search Engine Optimization (SEO) Number of indexed pages
3473 Business E-business Search Engine Optimization (SEO) Index-to-Crawl Ratios
3474 Business E-business Web analytics Bounce rate
3475 Business E-business Web analytics Average time on web site
3476 Business E-business Web analytics % of canceled checkouts
3477 Business E-business Web analytics % of returning visitors
3478 Business E-business Web analytics Average number of page views per visitor session
3479 Business E-business Web analytics % of new visitors
3480 Business E-business Web analytics Website success rate
3481 Business E-business Web analytics Number of times (corporate) website shows a 404 page
3482 Business E-business Web analytics Anonymous visitors to members conversion rate
3483 Business E-business Web analytics Number of searches
3484 Business E-business Web analytics Revenue per Visit
3485 Business E-business Web analytics Revenue from online ads
3486 Business E-business Web analytics % of direct URL access
3487 Business E-business Web analytics Number of visitors of web site
3488 Business E-business Web analytics Number of unique visitors of web site
3489 Business E-business Web analytics Average number of page request per unique visitor
3490 Business E-business Web analytics Number of returning visitors
3491 Business E-business Web analytics Average time since last member login
3492 Business E-business Web analytics Average time spent on web site for member
3493 Business E-business Web analytics Total time spent on web site by members
3494 Business E-business Web analytics % of non-active members
3495 Business E-business Web analytics Number of RSS subscribers
3496 Business E-business Web analytics Total number of incoming/back links
3497 Business E-business Web analytics Number of single access pages
3498 Business E-business Web analytics Revenue from Organic Search Engine traffic
3499 Business E-business Web analytics Checkouts per cart
3500 Business E-business Web analytics Referral %
3501 Business E-business Web analytics Heavy user share
3502 Business E-business Web analytics Number of page requests for web site
3503 Business E-business Web analytics Average number of page request per visitor
3504 Business E-business Web analytics On-site search sessions %
3505 Business Education & Research Education Average time to graduate
3506 Business Education & Research Education Class attendance %
3507 Business Education & Research Education Student / teacher ratio
3508 Business Education & Research Education % of academic staff with a doctorate
KPI STANDARD
Premium Edition
3509 Business Education & Research Education % of absent students per class
3510 Business Education & Research Education % of courses that are web-based or web enhanced
3511 Business Education & Research Education Professional to Academic staff ratio
3512 Business Education & Research Education % of employers satisfied with quality of graduates
3513 Business Education & Research Education % of graduates working within six months of leaving school
3514 Business Education & Research Education % of graduates employed in their field of study
3515 Business Education & Research Education Student / staff ratio
3516 Business Education & Research Education Male / female student ratio
3517 Business Education & Research Education Average class size
3518 Business Education & Research Education % of graduates were satisfied with the usefulness of their education
3519 Business Education & Research Education No. of permanent exclusions per 1,000 pupils
3520 Business Education & Research Education Dropout rate
3521 Business Education & Research Education Average grades of students
3522 Business Education & Research Education Average course experience
3523 Business Education & Research Education Graduate employment rate
3524 Business Education & Research Education Graduation rate
3525 Business Education & Research Education Early graduation rate
3526 Business Education & Research Education Cost per graduate
3527 Business Education & Research Education International student load
3528 Business Education & Research Education % of improvement in students Learning Rate
3529 Business Education & Research Education % of parents satisfied with education programs and services
3530 Business Education & Research Education Teaching skills satisfaction rate
3531 Business Education & Research Education Late graduation rate
3532 Business Education & Research Education % of growth in student enrolments
3533 Business Education & Research Education Attrition rate of online courses
3534 Business Education & Research Education % ethnic minority students
3535 Business Education & Research Education Number of extra curricular activities per semester
3536 Business Education & Research Education % of participants apply trained skills in their teaching
3537 Business Education & Research Education Classroom climate satisfaction rate
3538 Business Education & Research Education Number of student transfers
3539 Business Education & Research Education Student persistence rate
3540 Business Education & Research Education Number of Full-Time Equivalent Students (FTES)
3541 Business Education & Research Education % of students who enroll in excursions
3542 Business Education & Research Education Median teacher experience
3543 Business Education & Research Education Ratio of students to places
3544 Business Education & Research Education % of expelled students
3545 Business Education & Research Education % of adjunct teaching
3546 Business Education & Research Education % of students participating in academic enhancement/enrichment activities
3547 Business Education & Research Education % of target teaching hours per annum
3548 Business Education & Research Research Percent of higher degree employees
3549 Business Education & Research Research Quality of publications
3550 Business Education & Research Research Number of patents/year
3551 Business Education & Research Research Number of publications/year
3552 Business Education & Research Research Number of invitations to address and participate in conferences/year
3553 Business Education & Research Research % of R&D projects involving customers
3554 Business Education & Research Research Number of patent applications per R&D spend per year
3555 Business Education & Research Research Patent applications as a percent of invention disclosures
3556 Business Education & Research Research % of recjected patents
3557 Business Education & Research Research Average application time for patents
3558 Business Education & Research Research % of researchers supported with grants
3559 Business Education & Research Research % of researchers moving from R&D to to start up own business
3560 Business Education & Research Research Average time from idea to first patent filing
3561 Business Education & Research Research % of R&D projects involving pre-competitive research with competing companies
3562 Business Education & Research Research % of patents for sale

3563 Business Education & Research Research Number of peer-reviewed articles published
3564 Public Safty Emergency Number of Civilian Casualties per Criminal Incident
3565 Public Safty Emergency Fire & Rescue services False alarms by automatic fire detections per 1,000 non-domestic properties
3566 Public Safty Emergency Fire & Rescue services Number of fire injuries per 100,000 population
3567 Public Safty Emergency Fire & Rescue services Average time to respond to emergency
3568 Public Safty Emergency Fire & Rescue services % of prank calls
3569 Public Safty Emergency Fire & Rescue services Proportion of structure fires contained to room of origin
3570 Public Safty Emergency Fire & Rescue services Number of residential fires per 100,000 persons
3571 Public Safty Law Enforcement Police Number of vehicle crimes per year /per 10000 population
3572 Public Safty Law Enforcement Police Homicide rate per 100,000 population
3573 Public Safty Law Enforcement Police Number of crimes per 100,000 population
3574 Public Safty Law Enforcement Police Resolution rate of criminal offenses
3575 Public Safty Law Enforcement Police Number of recorded criminal cases per 10000 population

KPI STANDARD
Premium Edition
3576 Public Safty Law Enforcement Police Rate of conviction of matters listed for trial
3577 Public Safty Law Enforcement Police Community perception of safety
3578 Public Safty Law Enforcement Police Community satisfaction with police services
3579 Public Safty Law Enforcement Police % of investigations finalized within x days
3580 Public Safty Law Enforcement Police % of guilty pleads before trial
3581 Public Safty Law Enforcement Police Business-Private crime ratio
3582 Public Safty Law Enforcement Police Victimisation rate per person
3583 Public Safty Law Enforcement Police Victimisation rate per household
3584 Public Safty Law Enforcement Police % of police personnel doing administrative duties
3585 Public Safty Law Enforcement Police % of total police personnel on active crime duties
3586 Public Safty Law Enforcement Police % of positive stop and searches
3587 Public Safty Law Enforcement Police % of search warrents issued that resulted in arrest
3588 Public Safty Law Enforcement Police Number of fines issued vs number of fines paid
3589 Public Safty Law Enforcement Jail Services Number of successful rehabilitations and early releases
3590 Public Safty Law Enforcement Jail Services Health care costs per inmate
3591 Public Safty Law Enforcement Jail Services Number of near security breaches
3592 Public Safty Law Enforcement Jail Services Number of security breaches
3593 Public Safty Law Enforcement Jail Services % of Timely Delivery to Court
3594 Public Safty Justice Justice Services Number of vehicle crimes per year /per 10000 population
3595 Public Safty Justice Justice Services Homicide rate per 100,000 population
3596 Public Safty Justice Justice Services Number of crimes per 100,000 population
3597 Public Safty Justice Justice Services Resolution rate of criminal offenses
3598 Public Safty Justice Justice Services Number of recorded criminal cases per 10000 population
3599 Public Safty Justice Justice Services Rate of conviction of matters listed for trial
3600 Public Safty Justice Justice Services Community perception of safety
3601 Public Safty Justice Justice Services Community satisfaction with police services
3602 Public Safty Justice Justice Services % of investigations finalized within x days
3603 Public Safty Justice Justice Services % of guilty pleads before trial
3604 Public Safty Justice Justice Services Business-Private crime ratio
3605 Public Safty Justice Justice Services Victimisation rate per person
3606 Public Safty Justice Justice Services Victimisation rate per household
3607 Public Safty Justice Justice Services % of police personnel doing administrative duties
3608 Public Safty Justice Justice Services % of total police personnel on active crime duties
3609 Public Safty Justice Justice Services % of positive stop and searches
3610 Public Safty Justice Justice Services % of search warrents issued that resulted in arrest
3611 Public Safty Justice Justice Services Number of fines issued vs number of fines paid
3612 Public Safty Justice Prison Services Number of successful rehabilitations and early releases
3613 Public Safty Justice Prison Services Health care costs per inmate
3614 Public Safty Justice Prison Services Number of near security breaches
3615 Public Safty Justice Prison Services Number of security breaches
3616 Public Safty Justice Prison Services % of Timely Delivery to Court
3617 Military Safety Emergency Number of Civilian Casualties per Criminal Incident
3618 Military Safety Emergency Fire & Rescue services False alarms by automatic fire detections per 1,000 non-domestic properties
3619 Military Safety Emergency Fire &Rescue services Number of fire injuries per 100,000 population
3620 Military Safety Emergency Fire &Rescue services Average time to respond to emergency
3621 Military Safety Emergency Fire &Rescue services % of prank calls
3622 Military Safety Emergency Fire &Rescue services Proportion of structure fires contained to room of origin
3623 Military Safety Emergency Fire &Rescue services Number of residential fires per 100,000 persons
3624 Military Military Police Law Enforcement Police Number of vehicle crimes per year /per 10000 population
3625 Military Military Police Law Enforcement Police Homicide rate per 100,000 population
3626 Military Military Police Law Enforcement Police Number of crimes per 100,000 population
3627 Military Military Police Law Enforcement Police Resolution rate of criminal offenses
3628 Military Military Police Law Enforcement Police Number of recorded criminal cases per 10000 population
3629 Military Military Police Law Enforcement Police Rate of conviction of matters listed for trial
3630 Military Military Police Law Enforcement Police Community perception of safety
3631 Military Military Police Law Enforcement Police Community satisfaction with police services
3632 Military Military Police Law Enforcement Police % of investigations finalized within x days
3633 Military Military Police Law Enforcement Police % of guilty pleads before trial
3634 Military Military Police Law Enforcement Police Business-Private crime ratio
3635 Military Military Police Law Enforcement Police Victimisation rate per person
3636 Military Military Police Law Enforcement Police Victimisation rate per household
3637 Military Military Police Law Enforcement Police % of police personnel doing administrative duties
3638 Military Military Police Law Enforcement Police % of total police personnel on active crime duties
3639 Military Military Police Law Enforcement Police % of positive stop and searches
3640 Military Military Police Law Enforcement Police % of search warrents issued that resulted in arrest
3641 Military Military Police Law Enforcement Police Number of fines issued vs number of fines paid
3642 Military Military Police Law Enforcement Jail Services Number of successful rehabilitations and early releases
3643 Military Military Police Law Enforcement Jail Services Health care costs per inmate

KPI STANDARD
Premium Edition
3644 Military Military Police Law Enforcement Jail Services Number of near security breaches
3645 Military Military Police Law Enforcement Jail Services Number of security breaches
3646 Military Military Police Law Enforcement Jail Services % of Timely Delivery to Court
3647 Military JAG Justice Justice Services Number of vehicle crimes per year /per 10000 population
3648 Military JAG Justice Justice Services Homicide rate per 100,000 population
3649 Military JAG Justice Justice Services Number of crimes per 100,000 population
3650 Military JAG Justice Justice Services Resolution rate of criminal offenses
3651 Military JAG Justice Justice Services Number of recorded criminal cases per 10000 population
3652 Military JAG Justice Justice Services Rate of conviction of matters listed for trial
3653 Military JAG Justice Justice Services Community perception of safety
3654 Military JAG Justice Justice Services Community satisfaction with police services
3655 Military JAG Justice Justice Services % of investigations finalized within x days
3656 Military JAG Justice Justice Services % of guilty pleads before trial
3657 Military JAG Justice Justice Services Business-Private crime ratio
3658 Military JAG Justice Justice Services Victimisation rate per person
3659 Military JAG Justice Justice Services Victimisation rate per household
3660 Military JAG Justice Justice Services % of police personnel doing administrative duties
3661 Military JAG Justice Justice Services % of total police personnel on active crime duties
3662 Military JAG Justice Justice Services % of positive stop and searches
3663 Military JAG Justice Justice Services % of search warrents issued that resulted in arrest
3664 Military JAG Justice Justice Services Number of fines issued vs number of fines paid
3665 Military JAG Justice Prison Services Number of successful rehabilitations and early releases
3666 Military JAG Justice Prison Services Health care costs per inmate
3667 Military JAG Justice Prison Services Number of near security breaches
3668 Military JAG Justice Prison Services Number of security breaches
3669 Military JAG Justice Prison Services % of Timely Delivery to Court
3670 Farming & Agriculture Milk yield per lactation
3671 Farming & Agriculture Animal off-take
3672 Farming & Agriculture Fishery % of tonnage landed at ports checked against log sheet
3673 Farming & Agriculture Forestry % of water bodies with significant variance of biodiversity
3674 Farming & Agriculture Forestry Deforestation rate
3675 Farming & Agriculture Forestry % of forest areas under protected status
3676 Farming & Agriculture Forestry Area of forest cut over annually
3677 Farming & Agriculture Forestry Total removals of firewood compared to the authorised removal
3678 Farming & Agriculture Forestry Time to regenerate harvested areas
3679 Farming & Agriculture Forestry Achieved thinning versus prescribed
3680 Farming & Agriculture Forestry Forecast strategic timber yield versus actual timber yield.
3681 Farming & Agriculture Forestry Level of soil damage resulting from timber harvesting.
3682 Farming & Agriculture Irrigation and drainage Ratio of water charges collected / water charges due
3683 Farming & Agriculture Irrigation and drainage Ratio of water charges due / O&M expenses
3684 Farming & Agriculture Irrigation and drainage Ratio of water charges collected / O&M expenses
3685 Farming & Agriculture Livestock Average milk yield per cow
3686 Farming & Agriculture Livestock Feed cost/ 100 lb of milk
3687 Farming & Agriculture Livestock Share of livestock covered with compulsory vaccinations
3688 Farming & Agriculture Livestock Average milk yield per lactation
3689 Farming & Agriculture Livestock Animal off-take
3690 Farming & Agriculture Livestock % of animals slaughtered
3691 Farming & Agriculture Livestock Water-to-milk ratio
3692 Farming & Agriculture Livestock Energy-to-milk ratio
3693 Farming & Agriculture Livestock Pig farming % of mated females
3694 Farming & Agriculture Livestock Pig farming Pigs weaned per mated female
3695 Farming & Agriculture Livestock Pig farming Wean-to-1st service interval
3696 Farming & Agriculture Livestock Pig farming Farrowing rate %
3697 Farming & Agriculture Livestock Pig farming Total pigs born per female farrowed
3698 Farming & Agriculture Livestock Pig farming Pigs born alive per female farrowed
3699 Farming & Agriculture Livestock Pig farming % of pigs born alive per female farrowed
3700 Farming & Agriculture Livestock Pig farming Stillborn pigs per female farrowed
3701 Farming & Agriculture Livestock Pig farming % of stillborn pigs per female farrowed
3702 Farming & Agriculture Livestock Pig farming Mummified pigs per female farrowed
3703 Farming & Agriculture Livestock Pig farming % of mummified pigs per female farrowed
3704 Farming & Agriculture Livestock Pig farming Pigs weaned per female farrowed
3705 Farming & Agriculture Livestock Pig farming Piglet survival %
3706 Farming & Agriculture Livestock Pig farming Average ageat weaning
3707 Farming & Agriculture Livestock Pig farming Average parity of culled sows
3708 Farming & Agriculture Livestock Pig farming Sow culling rate %
3709 Farming & Agriculture Livestock Pig farming Sow mortality %
3710 Farming & Agriculture Winery Packaging cost per case
3711 Farming & Agriculture Winery % of grapes purchased
3712 Farming & Agriculture Winery % of cellar door sales

KPI STANDARD
Premium Edition
3713 Farming & Agriculture Winery % of grape sales
3714 Farming & Agriculture Winery % of bulk wine sales
3715 Government Public % of public facilities and infrastructure adequately maintained.
3716 Government Public % of correspondence replied to on time
3717 Government Public % of usage of water from non-traditional sources
3718 Government Public Proportion of green trips
3719 Government Public Km of backlog of roads eradicated
3720 Government Public Km of backlog of stormwater drainage systems eradicated
3721 Government Public Nr of trips per capita on public busses
3722 Government Public Gross cost of refuse collection per premise
3723 Government Public % of household with access to basic or higher level of water
3724 Government Public Number of household collections missed, per 100,000 refuse collections
3725 Government Public % of government spend on outside advice services
3726 Government Public Per capita daily water consumption
3727 Government Public Per capita daily domestic waste generation
3728 Government Public % of government tax collected
3729 Government Public % of households with access to basic or higher levels of electricity
3730 Government Public % of households living in proclaimed townships/areas
3731 Government Public % turnout for local elections
3732 Government Public Gross cost of refuse disposal per premise
3733 Government Public Gross cost of street lighting per lamp
3734 Government Public Per capita public green space
3735 Government Public Employment-housing equilibrium index
3736 Healthcare Total support staff cost per physician
3737 Healthcare % of no-shows at appointments
3738 Healthcare Average length of stay for patients
3739 Healthcare FTE registered nurses per physician
3740 Healthcare New patients per full-time-equivalent (FTE) physician
3741 Healthcare Average cycle time of hospital beds
3742 Healthcare FTEs per occupied bed
3743 Healthcare % of patients leaving against medical advise
3744 Healthcare Average cycle time of discharge of patients
3745 Healthcare Average cycle time of medical assessment of patients
3746 Healthcare % of available hospital beds
3747 Healthcare Average waiting time for new patient to be admitted
3748 Healthcare Average time from discharge to final bill
3749 Healthcare Average case load per physician FTE
3750 Healthcare % of repeat prescriptions outside regular appointments
3751 Healthcare % of prescriptions that need unexpected repeat
3752 Healthcare % of no-shows at intake appointments
3753 Healthcare % of time that hospital beds remains occupied
3754 Healthcare % of follow-up attendances in emergency room
3755 Healthcare % of patient-oriented time
3756 Healthcare % of no-shows at follow-up appointments
3757 Healthcare % of patients treated as day cases
3758 Healthcare Throughput per bed
3759 Healthcare % of first attendances in emergency room
3760 Healthcare % of visits resulting in hospital admission
3761 Healthcare % of visits resulting in transfer
3762 Healthcare % of nosocomial infection
3763 Healthcare Follow-up visits per FTE physician
3764 Healthcare % of (scheduled) accounts with insurance verification completed on-time
3765 Healthcare Average occupation time of hospital bed
3766 Healthcare Accuracy of discharge predictions
3767 Healthcare % of near misses during hospitalization
3768 Healthcare Average age of Discharged Not Final Billed (DNFB) accounts
3769 Healthcare Dictation turnaround
3770 Healthcare Ratio of FTE NPPs to FTE physicians
3771 Healthcare Cost per patient day
3772 Healthcare Average time per patient
3773 Healthcare % of invalid patient insurance information
3774 Healthcare Projected versus actual hospital bed occupancy
3775 Healthcare % of patients "expired"
3776 Healthcare Average discharge time of patient
3777 Healthcare % of available critical and telemetry hospital beds
3778 Healthcare Number of observation patients
3779 Healthcare % of emergency patients (not) hospitalized
3780 Healthcare % of patients re-admitted after discharge
3781 Healthcare % of revenue from charitable sources
3782 Healthcare Acute readmissions
KPI STANDARD
Premium Edition
3783 Healthcare Emergency triage rate
3784 Healthcare Total number of prescriptions
3785 Healthcare Average number of prescriptions per patient
3786 Healthcare % of new prescriptions outside regular appointments
3787 Healthcare % of prescriptions not collected by patients
3788 Healthcare % of (scheduled) patients with a self-pay liability
3789 Healthcare % of invalid patient demographic information
3790 Healthcare % of stand-alone hospital beds
3791 Healthcare % of operating expenses paid from endowment proceeds
3792 Healthcare % of invalid diagnosis codes
3793 Healthcare Suicide rate among mental health patients
3794 Healthcare % of involuntary patient admissions
3795 Healthcare % of day only patients admitted to overnight stay
3796 Healthcare % of unplanned return to the OR during admission
3797 Hospitality, Leisure & Recreation Hotel Revenue per available room
3798 Hospitality, Leisure & Recreation Hotel % of occupancy of rooms
3799 Hospitality, Leisure & Recreation Hotel Average daily rate of rooms
3800 Hospitality, Leisure & Recreation Hotel Average cleaning costs per room
3801 Hospitality, Leisure & Recreation Hotel % of reservation requests cancelled with penalty
3802 Hospitality, Leisure & Recreation Hotel % of reservation requests cancelled without penalty
3803 Hospitality, Leisure & Recreation Hotel % of rooms with maintenance issues
3804 Hospitality, Leisure & Recreation Hotel Average number of guests per room
3805 Hospitality, Leisure & Recreation Hotel Average length of stay of guests
3806 Hospitality, Leisure & Recreation Hotel % of non-room revenue
3807 Hospitality, Leisure & Recreation Hotel % of cancelled rooms occupied
3808 Hospitality, Leisure & Recreation Hotel % of hotel beds occupied
3809 Hospitality, Leisure & Recreation Hotel Kilowatt-hours (kwh) per room
3810 Hospitality, Leisure & Recreation Hotel Gross operating profits per available room
3811 Hospitality, Leisure & Recreation Hotel % of cancelled reservation requests
3812 Hospitality, Leisure & Recreation Hotel Waste per night per occupied bed space
3813 Hospitality, Leisure & Recreation Hotel % of guests who would rank stay as exceeding expectations
3814 Hospitality, Leisure & Recreation Resort Revenue per available room
3815 Hospitality, Leisure & Recreation Resort % of occupancy of rooms
3816 Hospitality, Leisure & Recreation Resort Average daily rate of rooms
3817 Hospitality, Leisure & Recreation Resort Average cleaning costs per room
3818 Hospitality, Leisure & Recreation Resort % of reservation requests cancelled with penalty
3819 Hospitality, Leisure & Recreation Resort % of reservation requests cancelled without penalty
3820 Hospitality, Leisure & Recreation Resort % of rooms with maintenance issues
3821 Hospitality, Leisure & Recreation Resort Average number of guests per room
3822 Hospitality, Leisure & Recreation Resort Average length of stay of guests
3823 Hospitality, Leisure & Recreation Resort % of non-room revenue
3824 Hospitality, Leisure & Recreation Resort % of cancelled rooms occupied
3825 Hospitality, Leisure & Recreation Resort % of hotel beds occupied
3826 Hospitality, Leisure & Recreation Resort Kilowatt-hours (kwh) per room
3827 Hospitality, Leisure & Recreation Resort Gross operating profits per available room
3828 Hospitality, Leisure & Recreation Resort % of cancelled reservation requests
3829 Hospitality, Leisure & Recreation Resort Waste per night per occupied bed space
3830 Hospitality, Leisure & Recreation Resort % of guests who would rank stay as exceeding expectations
3831 Hospitality, Leisure & Recreation Motel Revenue per available room
3832 Hospitality, Leisure & Recreation Motel % of occupancy of rooms
3833 Hospitality, Leisure & Recreation Motel Average daily rate of rooms
3834 Hospitality, Leisure & Recreation Motel Average cleaning costs per room
3835 Hospitality, Leisure & Recreation Motel % of reservation requests cancelled with penalty
3836 Hospitality, Leisure & Recreation Motel % of reservation requests cancelled without penalty
3837 Hospitality, Leisure & Recreation Motel % of rooms with maintenance issues
3838 Hospitality, Leisure & Recreation Motel Average number of guests per room
3839 Hospitality, Leisure & Recreation Motel Average length of stay of guests
3840 Hospitality, Leisure & Recreation Motel % of non-room revenue
3841 Hospitality, Leisure & Recreation Motel % of cancelled rooms occupied
3842 Hospitality, Leisure & Recreation Motel % of hotel beds occupied
3843 Hospitality, Leisure & Recreation Motel Kilowatt-hours (kwh) per room
3844 Hospitality, Leisure & Recreation Motel Gross operating profits per available room
3845 Hospitality, Leisure & Recreation Motel % of cancelled reservation requests
3846 Hospitality, Leisure & Recreation Motel Waste per night per occupied bed space
3847 Hospitality, Leisure & Recreation Motel % of guests who would rank stay as exceeding expectations
3848 Hospitality, Leisure & Recreation Bed & Breakfast Revenue per available room
3849 Hospitality, Leisure & Recreation Bed & Breakfast % of occupancy of rooms
3850 Hospitality, Leisure & Recreation Bed & Breakfast Average daily rate of rooms
3851 Hospitality, Leisure & Recreation Bed & Breakfast Average cleaning costs per room
3852 Hospitality, Leisure & Recreation Bed & Breakfast % of reservation requests cancelled with penalty
KPI STANDARD
Premium Edition
3853 Hospitality, Leisure & Recreation Bed & Breakfast % of reservation requests cancelled without penalty
3854 Hospitality, Leisure & Recreation Bed & Breakfast % of rooms with maintenance issues
3855 Hospitality, Leisure & Recreation Bed & Breakfast Average number of guests per room
3856 Hospitality, Leisure & Recreation Bed & Breakfast Average length of stay of guests
3857 Hospitality, Leisure & Recreation Bed & Breakfast % of non-room revenue
3858 Hospitality, Leisure & Recreation Bed & Breakfast % of cancelled rooms occupied
3859 Hospitality, Leisure & Recreation Bed & Breakfast % of hotel beds occupied
3860 Hospitality, Leisure & Recreation Bed & Breakfast Kilowatt-hours (kwh) per room
3861 Hospitality, Leisure & Recreation Bed & Breakfast Gross operating profits per available room
3862 Hospitality, Leisure & Recreation Bed & Breakfast % of cancelled reservation requests
3863 Hospitality, Leisure & Recreation Bed & Breakfast Waste per night per occupied bed space
3864 Hospitality, Leisure & Recreation Bed & Breakfast % of guests who would rank stay as exceeding expectations
3865 Hospitality, Leisure & Recreation Museum % of new artworks on display
3866 Hospitality, Leisure & Recreation Museum % of children in attendance
3867 Hospitality, Leisure & Recreation Museum Average length of time spent in a noteworthy gallery
3868 Hospitality, Leisure & Recreation Museum % of artworks on loan to other institutions
3869 Hospitality, Leisure & Recreation Museum % of artworks on loan from other institutions
3870 Hospitality, Leisure & Recreation Museum Average length of time spent with significant works
3871 Hospitality, Leisure & Recreation Museum % of visitors who would rank visit as exceeding expectations
3872 Hospitality, Leisure & Recreation Museum % of non-members who visited the museum x or more times
3873 Hospitality, Leisure & Recreation Museum Number of members as % of visitors
3874 Hospitality, Leisure & Recreation Museum % of trustees who donated sum greater than x % of operating budget
3875 Hospitality, Leisure & Recreation Museum % of total building size dedicated to permanent collection galleries
3876 Hospitality, Leisure & Recreation Museum % of operating expenses paid from endowment proceeds
3877 Hospitality, Leisure & Recreation Museum % of endowment restricted to art acquisitions
3878 Hospitality, Leisure & Recreation Museum % of works on display from the museum's most significant collection
3879 Hospitality, Leisure & Recreation Museum % of art objects deemed worthy of display
3880 Hospitality, Leisure & Recreation Museum % of estimated art collection value covered by insurance
3881 Hospitality, Leisure & Recreation Museum Number of attendances per 1,000 population
3882 Hospitality, Leisure & Recreation Public library Borrowers as a % of the resident population
3883 Hospitality, Leisure & Recreation Public library Average number of issues per borrower
3884 Hospitality, Leisure & Recreation Public library Average time taken to satisfy book requests
3885 Hospitality, Leisure & Recreation Public library Number of attendances per 1,000 population
3886 Hospitality, Leisure & Recreation Public library Total registered Library members
3887 Hospitality, Leisure & Recreation Restaurant Food, Dessert, Beverage Sales per head
3888 Hospitality, Leisure & Recreation Restaurant Seating Efficiency
3889 Hospitality, Leisure & Recreation Restaurant RevPASH
3890 Hospitality, Leisure & Recreation Restaurant % of pre-booked tables
3891 Hospitality, Leisure & Recreation Restaurant Average number of guests per table
3892 Hospitality, Leisure & Recreation Restaurant Average number of rotations per table
3893 Hospitality, Leisure & Recreation Restaurant Average number of waitors per table
3894 Hospitality, Leisure & Recreation Restaurant Strike rate
3895 Hospitality, Leisure & Recreation Restaurant Kitchen Labour %
3896 Hospitality, Leisure & Recreation Travel agent Productivity per travel consultant
3897 Hospitality, Leisure & Recreation Travel agent Cost per transaction / ticket
3898 Hospitality, Leisure & Recreation Comedy Club Average number of guests per show
3899 Hospitality, Leisure & Recreation Comedy Club Average number of alcoholic drinks per person
3900 Hospitality, Leisure & Recreation Comedy Club Average number of appetizers/desserts sold per show
3901 Hospitality, Leisure & Recreation Comedy Club Average number of alcoholic drinks sold per show
3902 Hospitality, Leisure & Recreation Comedy Club Average number of repeat customers per show
3903 Hospitality, Leisure & Recreation Comedy Club Average number of customers paying only cover charge
3904 Hospitality, Leisure & Recreation Comedy Club Average number of customers who purchase only food
3905 Hospitality, Leisure & Recreation Comedy Club Average number of customers who purchase only alcoholic drinks
3906 Hospitality, Leisure & Recreation Comedy Club Average number of customers who purchase both food and drinks
3907 Hospitality, Leisure & Recreation Comedy Club % of local talent contracted to do shows
3908 Hospitality, Leisure & Recreation Comedy Club % of non-local talent contracted to do shows
% of first time customers who heard of establishment through word of mouth
3909 Hospitality, Leisure & Recreation Comedy Club
recommendations
3910 Hospitality, Leisure & Recreation Comedy Club % of first time customers who heard of establishment from radio/print ads
3911 Hospitality, Leisure & Recreation Comedy Club % of customers who arrive early for the free admission
3912 Hospitality, Leisure & Recreation Comedy Club % of customers who live within 10 miles from venue
3913 Hospitality, Leisure & Recreation Comedy Club % of customers who live more than 10 miles from venue
3914 Hospitality, Leisure & Recreation Comedy Club % of daily hits on the company's website
3915 Hospitality, Leisure & Recreation Comedy Club % of sold out shows per month
3916 Hospitality, Leisure & Recreation Comedy Club % of labor turnover
3917 Hospitality, Leisure & Recreation Comedy Club Average length of staff employment
3918 Hospitality, Leisure & Recreation Comedy Club Average length of contracted employment
3919 Hospitality, Leisure & Recreation Comedy Club Average hourly pay for staff
3920 Hospitality, Leisure & Recreation Comedy Club Average cost per contracted talent
3921 Hospitality, Leisure & Recreation Comedy Club % of food costs
KPI STANDARD
Premium Edition
3922 Hospitality, Leisure & Recreation Comedy Club % of alcoholic spirit costs
3923 Hospitality, Leisure & Recreation Comedy Club Best selling food items
3924 Hospitality, Leisure & Recreation Comedy Club Best selling alcoholic beverages
3925 Hospitality, Leisure & Recreation Comedy Club Alcoholic beverages stock turnover
3926 Hospitality, Leisure & Recreation Comedy Club % of monthly training costs
3927 Hospitality, Leisure & Recreation Comedy Club % of monthly advertising costs
3928 Hospitality, Leisure & Recreation Comedy Club Average number of days per month facility is rented on non business days
3929 Hospitality, Leisure & Recreation Entertainment Club Average number of guests per show
3930 Hospitality, Leisure & Recreation Entertainment Club Average number of alcoholic drinks per person
3931 Hospitality, Leisure & Recreation Entertainment Club Average number of appetizers/desserts sold per show
3932 Hospitality, Leisure & Recreation Entertainment Club Average number of alcoholic drinks sold per show
3933 Hospitality, Leisure & Recreation Entertainment Club Average number of repeat customers per show
3934 Hospitality, Leisure & Recreation Entertainment Club Average number of customers paying only cover charge
3935 Hospitality, Leisure & Recreation Entertainment Club Average number of customers who purchase only food
3936 Hospitality, Leisure & Recreation Entertainment Club Average number of customers who purchase only alcoholic drinks
3937 Hospitality, Leisure & Recreation Entertainment Club Average number of customers who purchase both food and drinks
3938 Hospitality, Leisure & Recreation Entertainment Club % of local talent contracted to do shows
3939 Hospitality, Leisure & Recreation Entertainment Club % of non-local talent contracted to do shows
% of first time customers who heard of establishment through word of mouth
3940 Hospitality, Leisure & Recreation Entertainment Club
recommendations
3941 Hospitality, Leisure & Recreation Entertainment Club % of first time customers who heard of establishment from radio/print ads
3942 Hospitality, Leisure & Recreation Entertainment Club % of customers who arrive early for the free admission
3943 Hospitality, Leisure & Recreation Entertainment Club % of customers who live within 10 miles from venue
3944 Hospitality, Leisure & Recreation Entertainment Club % of customers who live more than 10 miles from venue
3945 Hospitality, Leisure & Recreation Entertainment Club % of daily hits on the company's website
3946 Hospitality, Leisure & Recreation Entertainment Club % of sold out shows per month
3947 Hospitality, Leisure & Recreation Entertainment Club % of labor turnover
3948 Hospitality, Leisure & Recreation Entertainment Club Average length of staff employment
3949 Hospitality, Leisure & Recreation Entertainment Club Average length of contracted employment
3950 Hospitality, Leisure & Recreation Entertainment Club Average hourly pay for staff
3951 Hospitality, Leisure & Recreation Entertainment Club Average cost per contracted talent
3952 Hospitality, Leisure & Recreation Entertainment Club % of food costs
3953 Hospitality, Leisure & Recreation Entertainment Club % of alcoholic spirit costs
3954 Hospitality, Leisure & Recreation Entertainment Club Best selling food items
3955 Hospitality, Leisure & Recreation Entertainment Club Best selling alcoholic beverages
3956 Hospitality, Leisure & Recreation Entertainment Club Alcoholic beverages stock turnover
3957 Hospitality, Leisure & Recreation Entertainment Club % of monthly training costs
3958 Hospitality, Leisure & Recreation Entertainment Club % of monthly advertising costs
3959 Hospitality, Leisure & Recreation Entertainment Club Average number of days per month facility is rented on non business days
3960 Information Systems Information, Technology & Services Managed services Number of complaints
3961 Information Systems Information, Technology & Services Managed services Total service delivery penalties paid
3962 Information Systems Information Technology Software engineering Chargeability
3963 Information Systems Information Technology Software engineering Average number of prototypes per new product
3964 Information Systems Information Technology Software engineering Cost to re-create an old software release
3965 Information Systems Information Technology Software engineering Cost to create/handle a software code branch
3966 Information Systems Information Technology Software engineering Cost to produce a software build/release
3967 Information Systems Information Technology Software engineering Software development % of application development work outsourced
3968 Information Systems Information Technology Software engineering Software development Number of software defects in production
3969 Information Systems Information Technology Software engineering Software development Percentage of bugs found inhouse
3970 Information Systems Information Technology Software engineering Software development Time-to-market of changes to existing products/services
3971 Information Systems Information Technology Software engineering Software development Software Development Quality
3972 Information Systems Information Technology Software engineering Software development Time-to-market of new products/services
3973 Information Systems Information Technology Software engineering Software development Number of bugs per release
3974 Information Systems Information Technology Software engineering Software development Percentage of hours used for fixing bugs
3975 Information Systems Information Technology Software engineering Software development Percentage of user requested features
3976 Information Systems Information Technology Software engineering Software development Time ratio design to development
3977 Information Systems Information Technology Software engineering Software development Number of defects per line of code
3978 Information Systems Information Technology Software engineering Software development Number of defects per function point
3979 Information Systems Information Technology Software engineering Software development % of overdue software requirements
3980 Information Systems Information Technology Software engineering Software development Cyclomatic software code complexity
3981 Information Systems Information Technology Software engineering Software development % defects reopened
3982 Information Systems Information Technology Software engineering Software development Number of escaped defects
3983 Information Systems Information Technology Software engineering Software development Average number defects created per man month
3984 Information Systems Information Technology Software engineering Software development Work plan variance
3985 Information Systems Information Technology Software engineering Software development Lines of code per day
3986 Information Systems Information Technology Software engineering Software development Number of critical bugs compared to the total number of bugs
3987 Information Systems Information Technology Software engineering Software development Number of realized features compared to the number of planned features
3988 Information Systems Information Technology Software engineering Software development System Usability Scale
3989 Information Systems Information Technology Software engineering Software development Halstead Complexity
3990 Information Systems Information Technology Software engineering Software development % of time lost re-developing applications as a result of source code loss
KPI STANDARD
Premium Edition
3991 Information Systems Information Technology Software engineering Software development % of software code check-ins without comment
3992 Information Systems Information Technology Software engineering Software development % of software build failures
3993 Information Systems Information Technology Software engineering Software development % of software code merge conflicts
3994 Information Systems Information Technology Software engineering Software development Number of defects per use case point
3995 Information Systems Information Technology Software engineering Software documentation Time lag between changes and updates of documentation and training material
3996 Information Systems Information Technology Software engineering Software documentation Satisfaction scores for training and documentation
3997 Information Systems Information Technology Software engineering Software Quality Assurance QA personnel as % of the number of application developers
3998 Information Systems Information Technology Software engineering Software Quality Assurance Percentage of bugs found inhouse
3999 Information Systems Information Technology Software engineering Software Quality Assurance Number of bugs per release
4000 Information Systems Information Technology Software engineering Software Quality Assurance Number of defects found over period of time
4001 Information Systems Information Technology Software engineering Software Quality Assurance Number of defects per function point
4002 Information Systems Information Technology Software engineering Software Quality Assurance Number of escaped defects
4003 Information Systems Information Technology Software engineering Software Quality Assurance Number of defects per line of code
4004 Information Systems Information Technology Software engineering Software Quality Assurance Number of times (corporate) website shows a 404 page
4005 Information Systems Information Technology Software engineering Software Quality Assurance Number of critical bugs compared to the total number of bugs
4006 Information Systems Information Technology Software engineering Software Quality Assurance % of unit tests covering software code
4007 Information Systems Information Technology Software engineering Software Quality Assurance % of reported bugs that have been fixed when going live
4008 Information Systems Information Technology Software engineering Software Quality Assurance Time taken for completing a test of a software application
4009 Charity & Fundraising Charity Average gift amount
4010 Charity & Fundraising Charity Participation %
4011 Charity & Fundraising Charity Cost per dollar/eur raised
4012 Charity & Fundraising Charity Average gift per donor
4013 Charity & Fundraising Charity Average cost per gift
4014 Charity & Fundraising Fundraising Average gift amount
4015 Charity & Fundraising Fundraising Participation %
4016 Charity & Fundraising Fundraising Cost per dollar/eur raised
4017 Charity & Fundraising Fundraising Average gift per donor
4018 Charity & Fundraising Fundraising Average cost per gift
4019 Charity & Fundraising Humanitarian logistics % of appeal coverage
4020 Charity & Fundraising Humanitarian logistics % of items delivered
4021 Charity & Fundraising Humanitarian logistics Donation-to-Delivery Time
4022 Charity & Fundraising Humanitarian logistics Donor assessment accuracy
4023 Charity & Fundraising Volunteering % of volunteers working more than x hours
4024 Government Country Inflation (deflation)
4025 Government Country Gross National Happiness (GNH)
4026 Government Country Gross Domestic Product (GDP)
4027 Government Country Unemployment Rate
4028 Government Country Gross National Income (GNI)
4029 Government Country Net National Product (NNP)
4030 Government Country Net National Income (NNI)
4031 Government Country Gross National Product (GNP)
4032 Government Country Trade surplus (deficit)
4033 Government Country Sovereign credit rating
4034 Government Country Oil reserves
4035 Government Public library Borrowers as a % of the resident population
4036 Government Public library Average number of issues per borrower
4037 Government Public library Average time taken to satisfy book requests
4038 Government Public library Number of attendances per 1,000 population
4039 Government Public library Total registered Library members
4040 Real Estate Residential % of empty rental properties (vacancies)
4041 Real Estate Residential Rent collection as % of rent due
4042 Real Estate Residential Average relet time
4043 Real Estate Residential % of revenue from customer to % completion of project
4044 Real Estate Residential Average length of time property takes to sell
4045 Real Estate Residential Real Estate Cost Per Sales Lead
4046 Real Estate Residential Average fee per property sale
4047 Real Estate Residential Percentage late rent payments
4048 Real Estate Residential Real Estate Sales Leads Generated per Ad per Day Using Mobile Technology
4049 Real Estate Residential % of revenue from Booked flat to the total cost to be incurred
4050 Real Estate Residential Average property management fee per property manager
4051 Real Estate Residential Average number of tenancies managed per property manager
4052 Real Estate Residential Average property management fees per tenancy
4053 Real Estate Residential EH Ratio
4054 Real Estate Residential Rent arrears as percentage of rent due
4055 Real Estate Residential % of tenants with more than x weeks of arrears
4056 Real Estate Residential % of tenants in arrears who have had notices of Seeking Possession served
4057 Real Estate Residential % of tenants evicted as a result of rent arrears
4058 Real Estate Residential Housing energy efficiency

KPI STANDARD
Premium Edition
4059 Real Estate Residential Proportion of homes which are non-decent
4060 Real Estate Residential Average time taken to relet empty homes
4061 Real Estate Commercial % of empty rental properties (vacancies)
4062 Real Estate Commercial Rent collection as % of rent due
4063 Real Estate Commercial Average relet time
4064 Real Estate Commercial % of revenue from customer to % completion of project
4065 Real Estate Commercial Average length of time property takes to sell
4066 Real Estate Commercial Real Estate Cost Per Sales Lead
4067 Real Estate Commercial Average fee per property sale
4068 Real Estate Commercial Percentage late rent payments
4069 Real Estate Commercial Real Estate Sales Leads Generated per Ad per Day Using Mobile Technology
4070 Real Estate Commercial % of revenue from Booked flat to the total cost to be incurred
4071 Real Estate Commercial Average property management fee per property manager
4072 Real Estate Commercial Average number of tenancies managed per property manager
4073 Real Estate Commercial Average property management fees per tenancy
4074 Real Estate Commercial EH Ratio
4075 Real Estate Commercial Rent arrears as percentage of rent due
4076 Real Estate Commercial % of tenants with more than x weeks of arrears
4077 Real Estate Commercial % of tenants in arrears who have had notices of Seeking Possession served
4078 Real Estate Commercial % of tenants evicted as a result of rent arrears
4079 Real Estate Commercial Housing energy efficiency
4080 Real Estate Commercial Proportion of homes which are non-decent
4081 Real Estate Commercial Average time taken to relet empty homes
4082 Sports Basketball Average losses per season
4083 Sports Basketball Average player retention
4084 Sports Basketball Average playoff appearances
4085 Sports Basketball Average playoff wins
4086 Sports Basketball Average playoff losses
4087 Sports Basketball Average points per game for starting players
4088 Sports Basketball Average points per game for bench players
4089 Transportation Ontime delivery and pickup [Load, stop and shipment]
4090 Transportation Turnaround time
4091 Transportation Average age of fleet
4092 Transportation Damages as % of throughput
4093 Transportation % of orders delivered with damaged products/items
4094 Transportation % of warranty work costs recovered through claims
4095 Transportation % of orders/items arrives at the right location
4096 Transportation Quantity per shipment
4097 Transportation Average Freight Revenue per Ton-Mile
4098 Transportation Average number of stops per trip
4099 Transportation Freight cost per unit shipped
4100 Transportation On-time pickups
4101 Transportation Transit time
4102 Transportation Freight bill accuracy
4103 Transportation Accessorials as percent of total freight
4104 Transportation % of undamaged goods after shipping/transportation
4105 Transportation Optimize Load Fulfilment (OLF) %
4106 Transportation Claims as % of freight costs
4107 Transportation % of truckload capacity utilized
4108 Transportation Cargo throughput
4109 Transportation Net tonne kilometre (NTKM)
4110 Transportation Empty miles
4111 Transportation Fuel usage / Ton / Km
4112 Transportation Total warranty work hours / costs
4113 Transportation % of warranty work with submitted claims
4114 Transportation Average cost involved with import or export transaction
4115 Transportation Vehicle time utilization
4116 Transportation Transportation quality of service
4117 Transportation Aircraft emissions per payload capacity
4118 Transportation Fuel costs / Ton / Km
4119 Transportation Aviation Air traffic control Total cost per Km controlled
4120 Transportation Aviation Air traffic control Total cost per flight hour controlled
4121 Transportation Aviation Airline Turnaround time
4122 Transportation Aviation Airline Average age of fleet
4123 Transportation Aviation Airline Fuel cost as % of total costs
4124 Transportation Aviation Airline Percentage of seats utilized (Load factor)
4125 Transportation Aviation Airline % of lost bags/luggage
4126 Transportation Aviation Airline % of on-time arrival of flights

KPI STANDARD
Premium Edition
4127 Transportation Aviation Airline % of reservation requests cancelled with penalty
4128 Transportation Aviation Airline % of reservation requests cancelled without penalty
4129 Transportation Aviation Airline Accidents per 100,000 flight hours
4130 Transportation Aviation Airline % of traffic revenue
4131 Transportation Aviation Airline % of cancelled flights
4132 Transportation Aviation Airline % of on-time departure of flights
4133 Transportation Aviation Airline Revenue per available seat
4134 Transportation Aviation Airline % of air carrier delays
4135 Transportation Aviation Airline Cost per flight hour
4136 Transportation Aviation Airline % of flights diverted
4137 Transportation Aviation Airline Number of lost luggage reports per 1,000 passengers
4138 Transportation Aviation Airline Number of involuntary denied boarding per 10,000 passengers.
4139 Transportation Aviation Airline Cargo throughput
4140 Transportation Aviation Airline % of e-tickets
4141 Transportation Aviation Airline Vehicle time utilization
4142 Transportation Aviation Airline Revenue seat/passenger-kilometre (RPK)
4143 Transportation Aviation Airline Block hours
4144 Transportation Aviation Airline Available seats per departure
4145 Transportation Aviation Airline Fuel per block hour
4146 Transportation Aviation Airline Available seat per mile
4147 Transportation Aviation Airline Revenue passenger per mile
4148 Transportation Aviation Airline Revenue per available seat per mile
4149 Transportation Aviation Airline Passenger volume
4150 Transportation Aviation Airline Revenue tonnekilometre (RTK)
4151 Transportation Aviation Airline % of national airspace system delays
4152 Transportation Aviation Airline % of cancelled reservation requests
4153 Transportation Aviation Airline Aircraft emissions per payload capacity
4154 Transportation Aviation Airline Average stage length
4155 Transportation Aviation Airline Average flight distance per crew member
4156 Transportation Aviation Airline Average number of flight hours per crew member
4157 Transportation Aviation Airline % of total fleet that meets noise requirements
4158 Transportation Aviation Airport % of lost bags/luggage
4159 Transportation Aviation Airport % of air carrier delays
4160 Transportation Aviation Airport % of flights diverted
4161 Transportation Aviation Airport Number of lost luggage reports per 1,000 passengers
4162 Transportation Aviation Airport Passenger volume
4163 Transportation Aviation Airport % of total revenue from non-aviation activities
4164 Transportation Aviation Airport Average aircraft landing fee
4165 Transportation Aviation Airport % of national airspace system delays
4166 Transportation Aviation Airport Average number of check-in counters per flight
4167 Transportation Aviation Airport Average duration of total check-in
4168 Transportation Aviation Airport Average duration between off-block time and first-bag
4169 Transportation Aviation Airport Average duration between off-block time and last-bag
4170 Transportation Aviation Airport Average immigration time
4171 Transportation Aviation Airport Average number of weather delays
4172 Transportation Aviation Maintenance Operations % of Airframe labor
4173 Transportation Aviation Maintenance Operations % of Engine labor
4174 Transportation Aviation Maintenance Operations % of Outside Repairs
4175 Transportation Aviation Maintenance Operations % of parts, materials and inventory.
4176 Transportation Aviation Maintenance Operations % of outsourcing
4177 Transportation Aviation Maintenance Operations % of Insourcing from other Airlines and business
4178 Transportation Aviation Maintenance Operations % of Licensed Airframe and Powerplant Mechanic
4179 Transportation Aviation Maintenance Operations % of Aircraft Suport Mechanic-Non licensed
4180 Transportation Aviation Maintenance Operations % of fuel cost with associated Maintenance cost
4181 Transportation Aviation Maintenance Operations % of training on various Aircraft fleets
4182 Transportation Aviation Maintenance Operations % of Equipments such as jacks, special tools,vans etc
4183 Transportation Aviation Maintenance Operations % of Aircraft out of service delay
4184 Transportation Aviation Maintenance Operations % of bill of materials accuracy
4185 Transportation Aviation Maintenance Operations % of maintenance CASK
4186 Transportation Aviation Maintenance Operations % OF Time stock outs resulting in Aircraft on ground-AOG
4187 Transportation Aviation Maintenance Operations % OF Inventory value per aircraft
4188 Transportation Aviation Human Resources % of Aircraft mechanic salaries/training
4189 Transportation Aviation Human Resources % of pilot salaries/training
4190 Transportation Aviation Human Resources % of flight attendants salaries/training
4191 Transportation Aviation Human Resources % of non flight crews, non licensed employees
4192 Transportation Aviation Human Resources % of total job and lost time injuries
4193 Transportation Aviation Human Resources % of Avionics Technicans with FCC/NCATT Licences
4194 Transportation Aviation Aircraft Fleets/Series-300,400,500,800 # of changes in hangar amintenance by type and total fleet
4195 Transportation Aviation Aircraft Fleets/B717 % of narrow body aircraft
4196 Transportation Aviation Aircraft Fleets/B707 % of wide body aircraft
KPI STANDARD
Premium Edition
4197 Transportation Aviation Aircraft Fleets/DC-9 % of flight time per pilot per month
4198 Transportation Aviation Aircraft Fleets/MD 88 % of Training cost/pilot and type rating of flight crews
4199 Transportation Aviation Aircraft Fleets/AB320 % of simulator Utilization of flight crews
4200 Transportation Aviation Aircraft Fleets/B727 % of cockpit crew productivity and resourcefulness
4201 Transportation Aviation Aircraft Fleets/B767 controllable crew cost per airacraft block hours
4202 Transportation Aviation Aircraft Fleets/B757 Annual Aircraft block hours per unit of headcount per pilot
4203 Transportation Aviation Aircraft Fleets/B777 % of overnight workload accomplished
4204 Transportation Aviation Aircraft Fleets/B737 % of log page errors- should be zero
4205 Transportation Aviation Air traffic control % of retiring employees
4206 Transportation Aviation Air traffic control # of control towers servicing an airport
4207 Transportation Aviation Air traffic control % of air traffic congestion in an airport
4208 Transportation Aviation Air traffic control % of new air traffic controllers
4209 Transportation Aviation Air traffic control % of trained air traffic controllers
4210 Transportation Aviation Air traffic control % of work force per shift
Measures the time spent in average by passengers at arrival for customs control before
4211 Transportation Aviation Services in the Airports
officially entering the destination country.
# Measures the average amount of time a flight that is departing or arriving at the airport is
delayed.
Measures the revenue generated by the airport authority from non aviation activities as a
percentage off total revenue registered at the end of the financial year.
Measures the total number of passengers departing from the airport during the reporting
period.
Measures the total number of passengers arriving at the airport by air during the reporting
period.
4216 Transportation Aviation Services in the Airports % of Waiting time at check-in
4217 Transportation Aviation Services in the Airports % of Waiting time at security
4218 Transportation Aviation Services in the Airports % of Number of baggage carts available
4219 Transportation Aviation Services in the Airports % of Waiting time at immigration
4220 Transportation Aviation Services in the Airports % of Waiting time at security
4221 Transportation Aviation Aviation Marketing/ Sales customer transition rate
4222 Transportation Aviation Aviation Marketing/ Sales Pricing and price elasticity
4223 Transportation Aviation Aviation Marketing/ Sales % of seasonality ratio.
4224 Transportation Aviation Aviation Marketing/ Sales % of bid success rates
4225 Transportation Aviation Aviation Marketing/ Sales % of promotion and sales regarding operations costs
4226 Transportation Aviation Aviation Marketing/ Sales % of increasing e-tickets use
% of redirecting customers to direct channels-B2B, online agencies, and
4227 Transportation Aviation Aviation Marketing/ Sales
websites away from agents
4228 Transportation Aviation Aviation Marketing/ Sales % of market value against asset value
4229 Transportation Aviation Aviation Marketing/ Sales % of passengers travelling on each O and D
4230 Transportation Aviation Aviation Marketing/ Sales % Of market share/ share gap
4231 Transportation Aviation Aviation Logistics/Services Delivery % of repeat purchase
4232 Transportation Aviation Aviation Logistics/Services Delivery % of customer investment review
4233 Transportation Aviation Aviation Logistics/Services Delivery % of advertising productivity by channel
4234 Transportation Aviation Aviation Logistics/Services Delivery % of branding, % of outsourcing
4235 Transportation Aviation Aviation Services Development % Of Customer satisfication survey results
4236 Transportation Aviation Aviation Services Development % of logistics cost
4237 Transportation Aviation Aviation Services Development # of load utilisation
4238 Transportation Aviation Aviation Services Development % cost variances
4239 Transportation Aviation Aviation Services Development # of FAA infringments
4240 Transportation Aviation Aviation Services Development % fleet machines age spread
4241 Transportation Aviation Ground Operations/Equipments % of Royalty rate
4242 Transportation Aviation Ground Operations/Equipments % of licence fees
4243 Transportation Aviation Ground Operations/Equipments % of landing fees incured by airlines
4244 Transportation Aviation Ground Operations/Equipments % of maintenance costs.
4245 Transportation Aviation Ground Operations/Equipments % of Flight delay and cancellation
4246 Transportation Aviation Ground Operations/Equipments % of unscheduled Aircraft out-of services
4247 Transportation Aviation Ground Operations/Equipments % of miniunm equipment list-(MEL) and deferred items rates.
4248 Transportation Aviation Ground Operations/Equipments % of turn around time-TAT
4249 Transportation Aviation Ground Operations/Equipments % of on time delivery of Aircraft to maintenance
4250 Transportation Aviation Ground Operations/Equipments % of flights endangered(all seasons)
4251 Transportation Aviation Ground Operations/Equipments % of lost baggage on connecting flights
4252 Transportation Aviation Ground Operations/Equipments % of missed connections
4253 Transportation Aviation Ground Operations/Equipments # Ground damage rate
Measures the percentage of electronic checked baggage screening equipment that is
4254 Transportation Aviation Ground Operations/Equipments
operational out of the total number of screening equipment scheduled to be available.
Measures the total number of air bridges the airport terminals are equipped with. An air
4255 Transportation Aviation Ground Operations/Equipments bridge is an enclosed expendable connector between an airport terminal gate and an
airplane.
Measures the total number of aircraft movements, including both landings and departures
4256 Transportation Aviation Ground Operations/Equipments
that are operated by the airport during the reporting period.

KPI STANDARD
Premium Edition
Measures the average number of flights operated per week by the airport
4257 Transportation Aviation Airlines/Subsidaries
authority during peak season.
4258 Transportation Aviation Airlines/Subsidaries Fuel costs / Ton / Km
4259 Transportation Aviation Airlines/Subsidaries Total cost per Km controlled
4260 Transportation Aviation Airlines/Subsidaries Total cost per flight hour controlled
4261 Transportation Aviation Airlines/Subsidaries Turnaround time
4262 Transportation Aviation Airlines/Subsidaries Average age of fleet
4263 Transportation Aviation Airlines/Subsidaries Fuel cost as % of total costs
4264 Transportation Aviation Airlines/Subsidaries Percentage of seats utilized (Load factor)
4265 Transportation Aviation Airlines/Subsidaries % of lost bags/luggage
4266 Transportation Aviation Airlines/Subsidaries % of on-time arrival of flights
4267 Transportation Aviation Airlines/Subsidaries % of reservation requests cancelled with penalty
4268 Transportation Aviation Aviation IT % of reservation requests cancelled without penalty
4269 Transportation Aviation Aviation IT Accidents per 100,000 flight hours
4270 Transportation Aviation Aviation IT % of traffic revenue
4271 Transportation Aviation Aviation IT % of cancelled flights
4272 Transportation Aviation Aviation IT % of on-time departure of flights
4273 Transportation Aviation Aviation IT Revenue per available seat
4274 Transportation Aviation Aviation IT Number of people working on a project versus the required number
4275 Transportation Aviation Aviation IT Number of capabilities (services that can be rendered)
4276 Transportation Aviation Aviation IT % of management information system
4277 Transportation Aviation Aviation IT % of security breaches
4278 Transportation Aviation Aviation IT % of data storage and web position.
4279 Transportation Aviation Aviation IT % of site downtime.
4280 Transportation Aviation Aviation IT % of e-tickets
4281 Transportation Aviation Aviation IT site click through intranet and extranet
4282 Transportation Aviation Climatic Conditions in Aviations % of functionality/stability
Measures the percentage of flights that are diverted from the initial route and
redirected to other airports due to different reasons such as medical
4283 Transportation Aviation Climatic Conditions in Aviations
emergencies, technical problems or unfavorable weather conditions out of the
total flights operated during the reporting period.
4284 Transportation Aviation Climatic Conditions in Aviations Measures the number of aircraft incidents that occur per 10000 departures
4285 Transportation Aviation Climatic Conditions in Aviations % of information overload.
4286 Transportation Aviation Climatic Conditions in Aviations Available seat per mile
4287 Transportation Aviation Climatic Conditions in Aviations Revenue passenger per mile
4288 Transportation Aviation Climatic Conditions in Aviations Revenue per available seat per mile
4289 Transportation Aviation Climatic Conditions in Aviations Passenger volume
4290 Transportation Aviation Climatic Conditions in Aviations Revenue tonnekilometre (RTK)
4291 Transportation Aviation Climatic Conditions in Aviations % of national airspace system delays
4292 Transportation Aviation Climatic Conditions in Aviations % of cancelled reservation requests
4293 Transportation Aviation Climatic Conditions in Aviations Aircraft emissions per payload capacity
4294 Transportation Aviation Aviation Administration Average stage length
4295 Transportation Aviation Aviation Administration Average flight distance per crew member
4296 Transportation Aviation Aviation Administration Average number of flight hours per crew member
4297 Transportation Aviation Airport % of total fleet that meets noise requirements
4298 Transportation Aviation Airport % of meeting time
4299 Transportation Aviation Airport Employee for facilities total space
4300 Transportation Aviation Airport % risk assessment
4301 Transportation Aviation Airport % of lost bags/luggage
4302 Transportation Aviation Airport % of air carrier delays
4303 Transportation Aviation Airport % of flights diverted
4304 Transportation Aviation Airport # of oubound and inbound aircraft
4305 Transportation Aviation Airport % of traffic delay
4306 Transportation Aviation Airport % of reliable landing equipment such as LOC, VOR, ILS,MLS
4307 Transportation Aviation Airport % of traffic incursion/bird strikes on takeoff and landing
4308 Transportation Aviation Airport # of runaways either parallel or crossed
4309 Transportation Aviation Airport Average duration between off-block time and last-bag
4310 Transportation Aviation Airport % of immigration and customs time/delay
4311 Transportation Aviation Airport Average number of weather delays
4312 Transportation Aviation General Aviation Airport % of lost bags/luggage
4313 Transportation Aviation General Aviation Airport % of air carrier delays
4314 Transportation Aviation General Aviation Airport % of flights diverted
4315 Transportation Aviation General Aviation Airport Number of lost luggage reports per 1,000 passengers
4316 Transportation Aviation General Aviation Airport Passenger volume
4317 Transportation Aviation General Aviation Airport % of total revenue from non-aviation activities
4318 Transportation Aviation General Aviation Airport Average aircraft landing fee
4319 Transportation Aviation General Aviation Airport % of national airspace system delays
4320 Transportation Aviation General Aviation Airport Average number of check-in counters per flight
4321 Transportation Aviation General Aviation Airport Average duration of total check-in
4322 Transportation Aviation General Aviation Airport Average duration between off-block time and first-bag
KPI STANDARD
Premium Edition
4323 Transportation Aviation General Aviation Airport Average duration between off-block time and last-bag
4324 Transportation Aviation General Aviation Airport Average immigration time
4325 Transportation Aviation General Aviation Airport Average number of weather delays
4326 Transportation Aviation General Aviation Maintenance Operations % of Airframe labor
4327 Transportation Aviation General Aviation Maintenance Operations % of Engine labor
4328 Transportation Aviation General Aviation Maintenance Operations % of Outside Repairs
4329 Transportation Aviation General Aviation Maintenance Operations % of parts, materials and inventory.
4330 Transportation Aviation General Aviation Maintenance Operations % of outsourcing
4331 Transportation Aviation General Aviation Maintenance Operations % of Insourcing from other Airlines and business
4332 Transportation Aviation General Aviation Maintenance Operations % of Licensed Airframe and Powerplant Mechanic
4333 Transportation Aviation General Aviation Maintenance Operations % of Aircraft Suport Mechanic-Non licensed
4334 Transportation Aviation General Aviation Maintenance Operations % of fuel cost with associated Maintenance cost
4335 Transportation Aviation General Aviation Maintenance Operations % of training on various Aircraft fleets
4336 Transportation Aviation General Aviation Maintenance Operations % of Equipments such as jacks, special tools,vans etc
4337 Transportation Aviation General Aviation Maintenance Operations % of Aircraft out of service delay
4338 Transportation Aviation General Aviation Maintenance Operations % of bill of materials accuracy
4339 Transportation Aviation General Aviation Maintenance Operations % of maintenance CASK
4340 Transportation Aviation General Aviation Maintenance Operations % OF Time stock outs resulting in Aircraft on ground-AOG
4341 Transportation Aviation General Aviation Maintenance Operations % OF Inventory value per aircraft
4342 Transportation Aviation General Aviation Human Resources % of Aircraft mechanic salaries/training
4343 Transportation Aviation General Aviation Human Resources % of pilot salaries/training
4344 Transportation Aviation General Aviation Human Resources % of flight attendants salaries/training
4345 Transportation Aviation General Aviation Human Resources % of non flight crews, non licensed employees
4346 Transportation Aviation General Aviation Human Resources % of total job and lost time injuries
4347 Transportation Aviation General Aviation Human Resources % of Avionics Technicans with FCC/NCATT Licences
4348 Transportation Aviation General Aviation Aircraft Fleets/Series-300,400,500,800 # of changes in hangar amintenance by type and total fleet
4349 Transportation Aviation General Aviation Aircraft Fleets/B717 % of narrow body aircraft
4350 Transportation Aviation General Aviation Aircraft Fleets/B707 % of wide body aircraft
4351 Transportation Aviation General Aviation Aircraft Fleets/DC-9 % of flight time per pilot per month
4352 Transportation Aviation General Aviation Aircraft Fleets/MD 88 % of Training cost/pilot and type rating of flight crews
4353 Transportation Aviation General Aviation Aircraft Fleets/AB320 % of simulator Utilization of flight crews
4354 Transportation Aviation General Aviation Aircraft Fleets/B727 % of cockpit crew productivity and resourcefulness
4355 Transportation Aviation General Aviation Aircraft Fleets/B767 controllable crew cost per airacraft block hours
4356 Transportation Aviation General Aviation Aircraft Fleets/B757 Annual Aircraft block hours per unit of headcount per pilot
4357 Transportation Aviation General Aviation Aircraft Fleets/B777 % of overnight workload accomplished
4358 Transportation Aviation General Aviation Aircraft Fleets/B737 % of log page errors- should be zero
4359 Transportation Aviation General Aviation Air traffic control % of retiring employees
4360 Transportation Aviation General Aviation Air traffic control # of control towers servicing an airport
4361 Transportation Aviation General Aviation Air traffic control % of air traffic congestion in an airport
4362 Transportation Aviation General Aviation Air traffic control % of new air traffic controllers
4363 Transportation Aviation General Aviation Air traffic control % of trained air traffic controllers
4364 Transportation Aviation General Aviation Air traffic control % of work force per shift
Measures the time spent in average by passengers at arrival for customs control before
4365 Transportation Aviation General Aviation Services in the Airports
officially entering the destination country.
# Measures the average amount of time a flight that is departing or arriving at the airport is
delayed.
Measures the revenue generated by the airport authority from non aviation activities as a
percentage off total revenue registered at the end of the financial year.
Measures the total number of passengers departing from the airport during the reporting
period.
Measures the total number of passengers arriving at the airport by air during the reporting
period.
4370 Transportation Aviation General Aviation Services in the Airports % of Waiting time at check-in
4371 Transportation Aviation General Aviation Services in the Airports % of Waiting time at security
4372 Transportation Aviation General Aviation Services in the Airports % of Number of baggage carts available
4373 Transportation Aviation General Aviation Services in the Airports % of Waiting time at immigration
4374 Transportation Aviation General Aviation Services in the Airports % of Waiting time at security
4375 Transportation Aviation General Aviation Aviation Marketing/ Sales customer transition rate
4376 Transportation Aviation General Aviation Aviation Marketing/ Sales Pricing and price elasticity
4377 Transportation Aviation General Aviation Aviation Marketing/ Sales % of seasonality ratio.
4378 Transportation Aviation General Aviation Aviation Marketing/ Sales % of bid success rates
4379 Transportation Aviation General Aviation Aviation Marketing/ Sales % of promotion and sales regarding operations costs
4380 Transportation Aviation General Aviation Aviation Marketing/ Sales % of increasing e-tickets use
% of redirecting customers to direct channels-B2B, online agencies, and
4381 Transportation Aviation General Aviation Aviation Marketing/ Sales
websites away from agents
4382 Transportation Aviation General Aviation Aviation Marketing/ Sales % of market value against asset value
4383 Transportation Aviation General Aviation Aviation Marketing/ Sales % of passengers travelling on each O and D
4384 Transportation Aviation General Aviation Aviation Marketing/ Sales % Of market share/ share gap
4385 Transportation Aviation General Aviation Aviation Logistics/Services Delivery % of repeat purchase
4386 Transportation Aviation General Aviation Aviation Logistics/Services Delivery % of customer investment review
KPI STANDARD
Premium Edition
4387 Transportation Aviation General Aviation Aviation Logistics/Services Delivery % of advertising productivity by channel
4388 Transportation Aviation General Aviation Aviation Logistics/Services Delivery % of branding, % of outsourcing
4389 Transportation Aviation General Aviation Aviation Services Development % Of Customer satisfication survey results
4390 Transportation Aviation General Aviation Aviation Services Development % of logistics cost
4391 Transportation Aviation General Aviation Aviation Services Development # of load utilisation
4392 Transportation Aviation General Aviation Aviation Services Development % cost variances
4393 Transportation Aviation General Aviation Aviation Services Development # of FAA infringments
4394 Transportation Aviation General Aviation Aviation Services Development % fleet machines age spread
4395 Transportation Aviation General Aviation Ground Operations/Equipments % of Royalty rate
4396 Transportation Aviation General Aviation Ground Operations/Equipments % of licence fees
4397 Transportation Aviation General Aviation Ground Operations/Equipments % of landing fees incured by airlines
4398 Transportation Aviation General Aviation Ground Operations/Equipments % of maintenance costs.
4399 Transportation Aviation General Aviation Ground Operations/Equipments % of Flight delay and cancellation
4400 Transportation Aviation General Aviation Ground Operations/Equipments % of unscheduled Aircraft out-of services
4401 Transportation Aviation General Aviation Ground Operations/Equipments % of miniunm equipment list-(MEL) and deferred items rates.
4402 Transportation Aviation General Aviation Ground Operations/Equipments % of turn around time-TAT
4403 Transportation Aviation General Aviation Ground Operations/Equipments % of on time delivery of Aircraft to maintenance
4404 Transportation Aviation General Aviation Ground Operations/Equipments % of flights endangered(all seasons)
4405 Transportation Aviation General Aviation Ground Operations/Equipments % of lost baggage on connecting flights
4406 Transportation Aviation General Aviation Ground Operations/Equipments % of missed connections
4407 Transportation Aviation General Aviation Ground Operations/Equipments # Ground damage rate
Measures the percentage of electronic checked baggage screening equipment that is
4408 Transportation Aviation General Aviation Ground Operations/Equipments
operational out of the total number of screening equipment scheduled to be available.
Measures the total number of air bridges the airport terminals are equipped with. An air
4409 Transportation Aviation General Aviation Ground Operations/Equipments bridge is an enclosed expendable connector between an airport terminal gate and an
airplane.
Measures the total number of aircraft movements, including both landings and departures
4410 Transportation Aviation General Aviation Ground Operations/Equipments
that are operated by the airport during the reporting period.
Measures the average number of flights operated per week by the airport
4411 Transportation Aviation General Aviation Charters
authority during peak season.
4412 Transportation Aviation General Aviation Charters Fuel costs / Ton / Km
4413 Transportation Aviation General Aviation Charters Total cost per Km controlled
4414 Transportation Aviation General Aviation Charters Total cost per flight hour controlled
4415 Transportation Aviation General Aviation Charters Turnaround time
4416 Transportation Aviation General Aviation Charters Average age of fleet
4417 Transportation Aviation General Aviation Charters Fuel cost as % of total costs
4418 Transportation Aviation General Aviation Charters Percentage of seats utilized (Load factor)
4419 Transportation Aviation General Aviation Charters % of lost bags/luggage
4420 Transportation Aviation General Aviation Charters % of on-time arrival of flights
4421 Transportation Aviation General Aviation Charters % of reservation requests cancelled with penalty
4422 Transportation Aviation General Aviation Aviation IT % of reservation requests cancelled without penalty
4423 Transportation Aviation General Aviation Aviation IT Accidents per 100,000 flight hours
4424 Transportation Aviation General Aviation Aviation IT % of traffic revenue
4425 Transportation Aviation General Aviation Aviation IT % of cancelled flights
4426 Transportation Aviation General Aviation Aviation IT % of on-time departure of flights
4427 Transportation Aviation General Aviation Aviation IT Revenue per available seat
4428 Transportation Aviation General Aviation Aviation IT Number of people working on a project versus the required number
4429 Transportation Aviation General Aviation Aviation IT Number of capabilities (services that can be rendered)
4430 Transportation Aviation General Aviation Aviation IT % of management information system
4431 Transportation Aviation General Aviation Aviation IT % of security breaches
4432 Transportation Aviation General Aviation Aviation IT % of data storage and web position.
4433 Transportation Aviation General Aviation Aviation IT % of site downtime.
4434 Transportation Aviation General Aviation Aviation IT % of e-tickets
4435 Transportation Aviation General Aviation Aviation IT site click through intranet and extranet
4436 Transportation Aviation General Aviation Climatic Conditions in Aviations % of functionality/stability
Measures the percentage of flights that are diverted from the initial route and
redirected to other airports due to different reasons such as medical
4437 Transportation Aviation General Aviation Climatic Conditions in Aviations
emergencies, technical problems or unfavorable weather conditions out of the
total flights operated during the reporting period.
4438 Transportation Aviation General Aviation Climatic Conditions in Aviations Measures the number of aircraft incidents that occur per 10000 departures
4439 Transportation Aviation General Aviation Climatic Conditions in Aviations % of information overload.
4440 Transportation Aviation General Aviation Climatic Conditions in Aviations Available seat per mile
4441 Transportation Aviation General Aviation Climatic Conditions in Aviations Revenue passenger per mile
4442 Transportation Aviation General Aviation Climatic Conditions in Aviations Revenue per available seat per mile
4443 Transportation Aviation General Aviation Climatic Conditions in Aviations Passenger volume
4444 Transportation Aviation General Aviation Climatic Conditions in Aviations Revenue tonnekilometre (RTK)
4445 Transportation Aviation General Aviation Climatic Conditions in Aviations % of national airspace system delays
4446 Transportation Aviation General Aviation Climatic Conditions in Aviations % of cancelled reservation requests
4447 Transportation Aviation General Aviation Climatic Conditions in Aviations Aircraft emissions per payload capacity
4448 Transportation Aviation General Aviation Aviation Administration Average stage length
KPI STANDARD
Premium Edition
4449 Transportation Aviation General Aviation Aviation Administration Average flight distance per crew member
4450 Transportation Aviation General Aviation Aviation Administration Average number of flight hours per crew member
4451 Transportation Aviation General Aviation Airport % of total fleet that meets noise requirements
4452 Transportation Aviation General Aviation Airport % of meeting time
4453 Transportation Aviation General Aviation Airport Employee for facilities total space
4454 Transportation Aviation General Aviation Airport % risk assessment
4455 Transportation Aviation General Aviation Airport % of lost bags/luggage
4456 Transportation Aviation General Aviation Airport % of air carrier delays
4457 Transportation Aviation General Aviation Airport % of flights diverted
4458 Transportation Aviation General Aviation Airport # of oubound and inbound aircraft
4459 Transportation Aviation General Aviation Airport % of traffic delay
4460 Transportation Aviation General Aviation Airport % of reliable landing equipment such as LOC, VOR, ILS,MLS
4461 Transportation Aviation General Aviation Airport % of traffic incursion/bird strikes on takeoff and landing
4462 Transportation Aviation General Aviation Airport # of runaways either parallel or crossed
4463 Transportation Aviation General Aviation Airport Average duration between off-block time and last-bag
4464 Transportation Aviation General Aviation Airport % of immigration and customs time/delay
4465 Transportation Aviation General Aviation Airport Average number of weather delays
4466 Transportation Rail Dwell time as % of transit time
4467 Transportation Rail Farebox recovery ratio
4468 Transportation Rail On-time reliability %
4469 Transportation Rail On-time reliability % during peak times
4470 Transportation Rail Seat availability %
4471 Transportation Rail Seat availability % during peak times
4472 Transportation Rail Average track quality index
4473 Transportation Rail AVG train speed
4474 Transportation Rail Avg boardings per hour
4475 Transportation Rail Commuter on time performance
4476 Transportation Rail Commuter # of lines
4477 Transportation Rail Commuter # of cars per line
4478 Transportation Rail Commuter # of cars per shift
4479 Transportation Rail Commuter # of trips
4480 Transportation Rail Commuter # of operators
4481 Transportation Rail Commuter cost per malfunction
4482 Transportation Rail Commuter cost of equipment
4483 Transportation Rail Commuter cost of electricity per day
4484 Transportation Rail Commuter cost of electricity per shift
4485 Transportation Rail Commuter cost of maintainence per shift
4486 Transportation Rail Commuter cost of maintainence per day
4487 Transportation Rail Commuter cost of maintainence per car
4488 Transportation Rail Commuter cost of maintainence per line
4489 Transportation Rail Commuter cost of supplies
4490 Transportation Rail Commuter cost per employee
4491 Transportation Rail Commuter cost per patron
4492 Transportation Rail Commuter # of breakdowns per shift
4493 Transportation Rail Commuter # of employees per day
4494 Transportation Rail Commuter # of employees per shift
4495 Transportation Rail Commuter Amount of time per malfuction
4496 Transportation Rail Commuter length of time per line
4497 Transportation Rail Commuter length of time between each station
4498 Transportation Rail Commuter length of time from end to end
4499 Transportation Rail Commuter # of mins between each station
4500 Transportation Rail Commuter Amount of time to close door
4501 Transportation Rail Commuter # of ADA announcements per station/ trip
4502 Transportation Rail Commuter # of emercencies per trip/ shift/day
4503 Transportation Rail Commuter # of passenger assistance calls per shift/ trip
4504 Transportation Rail Commuter # of delays per shift/ trip/ line
4505 Transportation Rail Commuter # of on times per shift/ trip/ line
4506 Transportation Rail Commuter # of breakdowns per shift
4507 Transportation Rail Commuter # of passenger per line/ trip/ car
4508 Transportation Rail Commuter # passenger per station
4509 Transportation Rail Commuter # of passengers getting on per station/trip/line
4510 Transportation Rail Commuter # of passengers getting off per station/trip/line
4511 Transportation Rail Commuter # of passengers on platform
4512 Transportation Rail Commuter # of passengers waiting for next train
4513 Transportation Rail Commuter # of seats per car
4514 Transportation Rail Commuter # of seats full per car/trip
4515 Transportation Rail Commuter # of seats empty per car/trip
4516 Transportation Rail Commuter # of passengers on train per trip/car
4517 Transportation Rail Commuter # of passengers in lead/ middle/end cars
4518 Transportation Rail Commuter # of times operator open/close door per trip/shift
KPI STANDARD
Premium Edition
4519 Transportation Rail Commuter # of passengers during peak hours
4520 Transportation Rail Commuter # of passengers during off peak hours
4521 Transportation Rail Commuter # of passengers per day/trip/shift
4522 Transportation Rail Commuter # of passengers transfering to different lines
4523 Transportation Rail Monorail on time performance
4524 Transportation Rail Monorail # of lines
4525 Transportation Rail Monorail # of cars per line
4526 Transportation Rail Monorail # of cars per shift
4527 Transportation Rail Monorail # of trips
4528 Transportation Rail Monorail # of operators
4529 Transportation Rail Monorail cost per malfunction
4530 Transportation Rail Monorail cost of equipment
4531 Transportation Rail Monorail cost of electricity per day
4532 Transportation Rail Monorail cost of electricity per shift
4533 Transportation Rail Monorail cost of maintainence per shift
4534 Transportation Rail Monorail cost of maintainence per day
4535 Transportation Rail Monorail cost of maintainence per car
4536 Transportation Rail Monorail cost of maintainence per line
4537 Transportation Rail Monorail cost of supplies
4538 Transportation Rail Monorail cost per employee
4539 Transportation Rail Monorail cost per patron
4540 Transportation Rail Monorail # of breakdowns per shift
4541 Transportation Rail Monorail # of employees per day
4542 Transportation Rail Monorail # of employees per shift
4543 Transportation Rail Monorail Amount of time per malfuction
4544 Transportation Rail Monorail length of time per line
4545 Transportation Rail Monorail length of time between each station
4546 Transportation Rail Monorail length of time from end to end
4547 Transportation Rail Monorail # of mins between each station
4548 Transportation Rail Monorail Amount of time to close door
4549 Transportation Rail Monorail # of ADA announcements per station/ trip
4550 Transportation Rail Monorail # of emercencies per trip/ shift/day
4551 Transportation Rail Monorail # of passenger assistance calls per shift/ trip
4552 Transportation Rail Monorail # of delays per shift/ trip/ line
4553 Transportation Rail Monorail # of on times per shift/ trip/ line
4554 Transportation Rail Monorail # of breakdowns per shift
4555 Transportation Rail Monorail # of passenger per line/ trip/ car
4556 Transportation Rail Monorail # passenger per station
4557 Transportation Rail Monorail # of passengers getting on per station/trip/line
4558 Transportation Rail Monorail # of passengers getting off per station/trip/line
4559 Transportation Rail Monorail # of passengers on platform
4560 Transportation Rail Monorail # of passengers waiting for next train
4561 Transportation Rail Monorail # of seats per car
4562 Transportation Rail Monorail # of seats full per car/trip
4563 Transportation Rail Monorail # of seats empty per car/trip
4564 Transportation Rail Monorail # of passengers on train per trip/car
4565 Transportation Rail Monorail # of passengers in lead/ middle/end cars
4566 Transportation Rail Monorail # of times operator open/close door per trip/shift
4567 Transportation Rail Monorail # of passengers during peak hours
4568 Transportation Rail Monorail # of passengers during off peak hours
4569 Transportation Rail Monorail # of passengers per day/trip/shift
4570 Transportation Rail Monorail # of passengers transfering to different lines
4571 Transportation Rail Train on time performance
4572 Transportation Rail Train # of lines
4573 Transportation Rail Train # of cars per line
4574 Transportation Rail Train # of cars per shift
4575 Transportation Rail Train # of trips
4576 Transportation Rail Train # of operators
4577 Transportation Rail Train cost per malfunction
4578 Transportation Rail Train cost of equipment
4579 Transportation Rail Train cost of electricity per day
4580 Transportation Rail Train cost of electricity per shift
4581 Transportation Rail Train cost of maintainence per shift
4582 Transportation Rail Train cost of maintainence per day
4583 Transportation Rail Train cost of maintainence per car
4584 Transportation Rail Train cost of maintainence per line
4585 Transportation Rail Train cost of supplies
4586 Transportation Rail Train cost per employee
4587 Transportation Rail Train cost per patron
4588 Transportation Rail Train # of breakdowns per shift
KPI STANDARD
Premium Edition
4589 Transportation Rail Train # of employees per day
4590 Transportation Rail Train # of employees per shift
4591 Transportation Rail Train Amount of time per malfuction
4592 Transportation Rail Train length of time per line
4593 Transportation Rail Train length of time between each station
4594 Transportation Rail Train length of time from end to end
4595 Transportation Rail Train # of mins between each station
4596 Transportation Rail Train Amount of time to close door
4597 Transportation Rail Train # of ADA announcements per station/ trip
4598 Transportation Rail Train # of emercencies per trip/ shift/day
4599 Transportation Rail Train # of passenger assistance calls per shift/ trip
4600 Transportation Rail Train # of delays per shift/ trip/ line
4601 Transportation Rail Train # of on times per shift/ trip/ line
4602 Transportation Rail Train # of breakdowns per shift
4603 Transportation Rail Train # of passenger per line/ trip/ car
4604 Transportation Rail Train # passenger per station
4605 Transportation Rail Train # of passengers getting on per station/trip/line
4606 Transportation Rail Train # of passengers getting off per station/trip/line
4607 Transportation Rail Train # of passengers on platform
4608 Transportation Rail Train # of passengers waiting for next train
4609 Transportation Rail Train # of seats per car
4610 Transportation Rail Train # of seats full per car/trip
4611 Transportation Rail Train # of seats empty per car/trip
4612 Transportation Rail Train # of passengers on train per trip/car
4613 Transportation Rail Train # of passengers in lead/ middle/end cars
4614 Transportation Rail Train # of times operator open/close door per trip/shift
4615 Transportation Rail Train # of passengers during peak hours
4616 Transportation Rail Train # of passengers during off peak hours
4617 Transportation Rail Train # of passengers per day/trip/shift
4618 Transportation Rail Train # of passengers transfering to different lines
4619 Transportation Rail High Speed Train on time performance
4620 Transportation Rail High Speed Train # of lines
4621 Transportation Rail High Speed Train # of cars per line
4622 Transportation Rail High Speed Train # of cars per shift
4623 Transportation Rail High Speed Train # of trips
4624 Transportation Rail High Speed Train # of operators
4625 Transportation Rail High Speed Train cost per malfunction
4626 Transportation Rail High Speed Train cost of equipment
4627 Transportation Rail High Speed Train cost of electricity per day
4628 Transportation Rail High Speed Train cost of electricity per shift
4629 Transportation Rail High Speed Train cost of maintainence per shift
4630 Transportation Rail High Speed Train cost of maintainence per day
4631 Transportation Rail High Speed Train cost of maintainence per car
4632 Transportation Rail High Speed Train cost of maintainence per line
4633 Transportation Rail High Speed Train cost of supplies
4634 Transportation Rail High Speed Train cost per employee
4635 Transportation Rail High Speed Train cost per patron
4636 Transportation Rail High Speed Train # of breakdowns per shift
4637 Transportation Rail High Speed Train # of employees per day
4638 Transportation Rail High Speed Train # of employees per shift
4639 Transportation Rail High Speed Train Amount of time per malfuction
4640 Transportation Rail High Speed Train length of time per line
4641 Transportation Rail High Speed Train length of time between each station
4642 Transportation Rail High Speed Train length of time from end to end
4643 Transportation Rail High Speed Train # of mins between each station
4644 Transportation Rail High Speed Train Amount of time to close door
4645 Transportation Rail High Speed Train # of ADA announcements per station/ trip
4646 Transportation Rail High Speed Train # of emercencies per trip/ shift/day
4647 Transportation Rail High Speed Train # of passenger assistance calls per shift/ trip
4648 Transportation Rail High Speed Train # of delays per shift/ trip/ line
4649 Transportation Rail High Speed Train # of on times per shift/ trip/ line
4650 Transportation Rail High Speed Train # of breakdowns per shift
4651 Transportation Rail High Speed Train # of passenger per line/ trip/ car
4652 Transportation Rail High Speed Train # passenger per station
4653 Transportation Rail High Speed Train # of passengers getting on per station/trip/line
4654 Transportation Rail High Speed Train # of passengers getting off per station/trip/line
4655 Transportation Rail High Speed Train # of passengers on platform
4656 Transportation Rail High Speed Train # of passengers waiting for next train
4657 Transportation Rail High Speed Train # of seats per car
4658 Transportation Rail High Speed Train # of seats full per car/trip
KPI STANDARD
Premium Edition
4659 Transportation Rail High Speed Train # of seats empty per car/trip
4660 Transportation Rail High Speed Train # of passengers on train per trip/car
4661 Transportation Rail High Speed Train # of passengers in lead/ middle/end cars
4662 Transportation Rail High Speed Train # of times operator open/close door per trip/shift
4663 Transportation Rail High Speed Train # of passengers during peak hours
4664 Transportation Rail High Speed Train # of passengers during off peak hours
4665 Transportation Rail High Speed Train # of passengers per day/trip/shift
4666 Transportation Rail High Speed Train # of passengers transfering to different lines
4667 Transportation Shipping Fuel cost as % of total costs
4668 Transportation Shipping Trailer fill %
4669 Transportation Shipping % of cargo damaged or lost during cargo operations
4670 Transportation Shipping Ballast water discharge violations
4671 Transportation Shipping % of new cadets assigned to vessels
4672 Transportation Shipping % of injured passengers during passenger handling operations
4673 Transportation Shipping % of lost or damaged cargo during sea voyage
4674 Transportation Shipping % of injured passengers during sea voyage
4675 Transportation Shipping Number of navigational incidents
4676 Transportation Shipping % of customized shipping solutions
4677 Transportation Shipping Number of MARPOL violations
4678 Transportation Shipping % of voyage deviation
4679 Transportation Cargo Fuel cost as % of total costs
4680 Transportation Cargo Trailer fill %
4681 Transportation Cargo % of cargo damaged or lost during cargo operations
4682 Transportation Cargo Ballast water discharge violations
4683 Transportation Cargo % of new cadets assigned to vessels
4684 Transportation Cargo % of injured passengers during passenger handling operations
4685 Transportation Cargo % of lost or damaged cargo during sea voyage
4686 Transportation Cargo % of injured passengers during sea voyage
4687 Transportation Cargo Number of navigational incidents
4688 Transportation Cargo % of customized shipping solutions
4689 Transportation Cargo Number of MARPOL violations
4690 Transportation Cargo % of voyage deviation
4691 Utilities Energy Network overhead percentage
4692 Utilities Energy Oil reserves
4693 Utilities Energy Own power generation as % of total power
4694 Utilities Energy Commercial power sales as % of total sales
4695 Utilities Energy Residential power sales as % of total sales
4696 Utilities Energy Industrial power sales as % of total sales
4697 Utilities Energy Connection density per km network
4698 Utilities Energy Connection density per service area
4699 Utilities Energy Load density
4700 Utilities Energy Amount of radioactive waste
4701 Utilities Telecommunications Broadband subscribers as % of fixed voice lines
4702 Utilities Telecommunications IPTV/digital video subscribers as % of fixed voice lines
4703 Utilities Telecommunications Downtime
4704 Utilities Telecommunications Average revenue per user (ARPU)
4705 Utilities Telecommunications Availability
4706 Utilities Telecommunications WLR Repair: Average time to restore service
4707 Utilities Telecommunications Mean Opinion Score (MOS)
4708 Utilities Telecommunications Average Revenue Per Employee (ARPE)
4709 Utilities Telecommunications BSS/OSS cost ratio
4710 Utilities Telecommunications Average revenue realisation (ARR) from each unit of usage
4711 Utilities Telecommunications Mean Time To Detect (MTTD)
4712 Utilities Telecommunications WLR Provision: percentage of orders provided on time
4713 Utilities Telecommunications % of non-voice revenue
4714 Utilities Telecommunications Grade of Service (GoS)
4715 Utilities Telecommunications Average Revenue Per Subscriber (ARPS)
4716 Utilities Telecommunications Access Lines Per Employee (ALPE)
4717 Utilities Telecommunications Access Lines Per Call Centre Employee (ALPCCE)
4718 Utilities Telecommunications % of population covered with telecommunication services
4719 Utilities Telecommunications % of land covered with telecommunication services
4720 Utilities Telecommunications MoU per subscriber for Voice usage
4721 Utilities Telecommunications Service Life
4722 Utilities Telecommunications Bit Rate
4723 Utilities Telecommunications Bit Error Ratio (BER)
4724 Utilities Telecommunications Call completion ratio
4725 Utilities Telecommunications Prepaid ARPU
4726 Utilities Telecommunications Contract-based ARPU
4727 Utilities Telecommunications Revenue per voice-minute
4728 Utilities Telecommunications Cost of managing processes
KPI STANDARD
Premium Edition
4729 Utilities Cable Broadband subscribers as % of fixed voice lines
4730 Utilities Cable IPTV/digital video subscribers as % of fixed voice lines
4731 Utilities Cable Downtime
4732 Utilities Cable Average revenue per user (ARPU)
4733 Utilities Cable Availability
4734 Utilities Cable WLR Repair: Average time to restore service
4735 Utilities Cable Mean Opinion Score (MOS)
4736 Utilities Cable Average Revenue Per Employee (ARPE)
4737 Utilities Cable BSS/OSS cost ratio
4738 Utilities Cable Average revenue realisation (ARR) from each unit of usage
4739 Utilities Cable Mean Time To Detect (MTTD)
4740 Utilities Cable WLR Provision: percentage of orders provided on time
4741 Utilities Cable % of non-voice revenue
4742 Utilities Cable Grade of Service (GoS)
4743 Utilities Cable Average Revenue Per Subscriber (ARPS)
4744 Utilities Cable Access Lines Per Employee (ALPE)
4745 Utilities Cable Access Lines Per Call Centre Employee (ALPCCE)
4746 Utilities Cable % of population covered with telecommunication services
4747 Utilities Cable % of land covered with telecommunication services
4748 Utilities Cable MoU per subscriber for Voice usage
4749 Utilities Cable Service Life
4750 Utilities Cable Bit Rate
4751 Utilities Cable Bit Error Ratio (BER)
4752 Utilities Cable Call completion ratio
4753 Utilities Cable Prepaid ARPU
4754 Utilities Cable Contract-based ARPU
4755 Utilities Cable Revenue per voice-minute
4756 Utilities Cable Cost of managing processes
4757 Utilities Digital Telephone Broadband subscribers as % of fixed voice lines
4758 Utilities Digital Telephone IPTV/digital video subscribers as % of fixed voice lines
4759 Utilities Digital Telephone Downtime
4760 Utilities Digital Telephone Average revenue per user (ARPU)
4761 Utilities Digital Telephone Availability
4762 Utilities Digital Telephone WLR Repair: Average time to restore service
4763 Utilities Digital Telephone Mean Opinion Score (MOS)
4764 Utilities Digital Telephone Average Revenue Per Employee (ARPE)
4765 Utilities Digital Telephone BSS/OSS cost ratio
4766 Utilities Digital Telephone Average revenue realisation (ARR) from each unit of usage
4767 Utilities Digital Telephone Mean Time To Detect (MTTD)
4768 Utilities Digital Telephone WLR Provision: percentage of orders provided on time
4769 Utilities Digital Telephone % of non-voice revenue
4770 Utilities Digital Telephone Grade of Service (GoS)
4771 Utilities Digital Telephone Average Revenue Per Subscriber (ARPS)
4772 Utilities Digital Telephone Access Lines Per Employee (ALPE)
4773 Utilities Digital Telephone Access Lines Per Call Centre Employee (ALPCCE)
4774 Utilities Digital Telephone % of population covered with telecommunication services
4775 Utilities Digital Telephone % of land covered with telecommunication services
4776 Utilities Digital Telephone MoU per subscriber for Voice usage
4777 Utilities Digital Telephone Service Life
4778 Utilities Digital Telephone Bit Rate
4779 Utilities Digital Telephone Bit Error Ratio (BER)
4780 Utilities Digital Telephone Call completion ratio
4781 Utilities Digital Telephone Prepaid ARPU
4782 Utilities Digital Telephone Contract-based ARPU
4783 Utilities Digital Telephone Revenue per voice-minute
4784 Utilities Digital Telephone Cost of managing processes
4785 Utilities Electricity Broadband subscribers as % of fixed voice lines
4786 Utilities Electricity IPTV/digital video subscribers as % of fixed voice lines
4787 Utilities Electricity Downtime
4788 Utilities Electricity Average revenue per user (ARPU)
4789 Utilities Electricity Availability
4790 Utilities Electricity WLR Repair: Average time to restore service
4791 Utilities Electricity Mean Opinion Score (MOS)
4792 Utilities Electricity Average Revenue Per Employee (ARPE)
4793 Utilities Electricity BSS/OSS cost ratio
4794 Utilities Electricity Average revenue realisation (ARR) from each unit of usage
4795 Utilities Electricity Mean Time To Detect (MTTD)
4796 Utilities Electricity WLR Provision: percentage of orders provided on time
4797 Utilities Electricity % of non-voice revenue
4798 Utilities Electricity Grade of Service (GoS)
KPI STANDARD
Premium Edition
4799 Utilities Electricity Average Revenue Per Subscriber (ARPS)
4800 Utilities Electricity Access Lines Per Employee (ALPE)
4801 Utilities Electricity Access Lines Per Call Centre Employee (ALPCCE)
4802 Utilities Electricity % of population covered with telecommunication services
4803 Utilities Electricity % of land covered with telecommunication services
4804 Utilities Electricity MoU per subscriber for Voice usage
4805 Utilities Electricity Service Life
4806 Utilities Electricity Bit Rate
4807 Utilities Electricity Bit Error Ratio (BER)
4808 Utilities Electricity Call completion ratio
4809 Utilities Electricity Prepaid ARPU
4810 Utilities Electricity Contract-based ARPU
4811 Utilities Electricity Revenue per voice-minute
4812 Utilities Electricity Cost of managing processes
4813 Wholesale & Retail Product handled per merchandiser
4814 Wholesale & Retail Retail % of total stock that is not displayed to customers
4815 Wholesale & Retail Retail Profit per Customer Visit
4816 Wholesale & Retail Retail Average sales per customer or transaction
4817 Wholesale & Retail Retail Sales per square foot / meter
4818 Wholesale & Retail Retail Shelf space profitability
4819 Wholesale & Retail Retail Sales per selling hour
4820 Wholesale & Retail Retail Sales per labour hour
4821 Wholesale & Retail Retail Store conversion rate
4822 Wholesale & Retail Retail Units per customer or transaction
4823 Wholesale & Retail Retail Coupon conversion percentage
4824 Wholesale & Retail Retail % of retail stores audited on hygiene and quality criteria
4825 Wholesale & Retail Retail Promotion share
4826 Wholesale & Retail Retail Shortages/overages in cash registers
4827 Wholesale & Retail Retail Sell-through %
4828 Wholesale & Retail Retail Scanning percentage in store
4829 Wholesale & Retail Retail Percentage of perishable items with past due date
4830 Wholesale & Retail Retail Sales at stores open at least a year
4831 Wholesale & Retail Retail Product visibility on shelf
4832 Wholesale & Retail Retail Product share on shelf
4833 Wholesale & Retail Retail Markdown goods %
4834 Wholesale & Retail Retail Price premium
4835 Wholesale & Retail Retail Gross Margin Return on Inventory Investment
4836 Wholesale & Retail Retail Gross Margin as a % of selling price
4837 Wholesale & Retail Retail Inventory Turns
4838 Wholesale & Retail Retail Mystery Shopper Audit Scores (combined)
4839 Wholesale & Retail Wholesale Duration from order creation to service delivery
4840 Wholesale & Retail Wholesale # of Manufacturers
4841 Wholesale & Retail Wholesale Time to supplier delivery
4842 Wholesale & Retail Wholesale % of damaged goods
4843 Wholesale & Retail Wholesale # of returned orders
4844 Wholesale & Retail Wholesale % increase in # of suppliers
4845 Wholesale & Retail Wholesale # of orders per supplier
4846 Wholesale & Retail Wholesale Length of supplier relationship
4847 Wholesale & Retail Wholesale Average $ value per supplier
4848 Wholesale & Retail Wholesale $ cost per discounted items
4849 Wholesale & Retail Wholesale $ cost per discontinued items
4850 Wholesale & Retail Wholesale % profit per item
4851 Wholesale & Retail Wholesale Cost per item
4852 Wholesale & Retail Wholesale Average order
4853 Wholesale & Retail Wholesale # of items per order
4854 Wholesale & Retail Wholesale # of items per customer
4855 Wholesale & Retail Wholesale Sales growth
4856 Wholesale & Retail Wholesale Saled growth by category / product
4857 Wholesale & Retail Wholesale Gross margin
4858 Wholesale & Retail Wholesale % of repeat sales
4859 Wholesale & Retail Wholesale # of repeat orders
4860 Industries Goods & Manufacturing Packaging Total weight of consumer packaging sold per year
4861 Industries Goods & Manufacturing Packaging Energy used to produce packaging (M Joules)
4862 Industries Goods & Manufacturing Packaging Water used to produce packaging (K Liters)
Number of improvements in manufacture to minimize the environmental impacts
4863 Industries Goods & Manufacturing Packaging
of packaging
Number of Improvements in packaging design to minimize environmental
impacts of packaging
Number of improvements in distribution to minimize the environmental impacts
of packaging
KPI STANDARD
Premium Edition
4866 Industries Goods & Manufacturing Packaging Total weight, by type, of “ non-recyclable” consumer packaging sold per year.
4867 Industries Goods & Manufacturing Packaging Total weight of consumer packaging disposed to landfill
Consumer packaging as a % by weight of total waste and relative to other waste
stream components
4869 Industries Goods & Manufacturing Packaging Total weight of consumer packaging recycled through Domestic recovery systems
Total weight of consumer packaging recycled through Away from Home recovery
systems
4871 Industries Goods & Manufacturing Packaging Total weight of recycled consumer packaging sold to end-users.
4872 Industries Goods & Manufacturing Packaging Percentage of households with access to curbside collection systems
4873 Industries Goods & Manufacturing Packaging Percentage of households with access to other domestic collection systems
Number of commercial and industrial facilities with packaging recycling collection
systems
4875 Industries Goods & Manufacturing Packaging Contamination rates in consumer packaging recovery systems
Improvements in consumer knowledge about the functional attributes of
packaging, including recyclability / reuse
Consumer awareness of packaging types: recyclable, compostable, made of
renewable sources
Estimated tonnage of consumer packaging sent for recycling from on-site
collection facilities.
Estimated tonnage of consumer packaging sent to landfill from on-site collection
facilities.
4880 Industries Goods & Manufacturing Packaging Total Expenditures with Recycled purchasing policy or practices
4881 Industries Goods & Manufacturing Packaging Total Expenditures with packaging collection fees
4882 Industries Goods & Manufacturing Packaging Total Expenditures with packaging deposit fees
4883 Industries Goods & Manufacturing Packaging Packaging used, by weight, per transaction count in Foodservice
Average % per year, of post-consumer recycled content in plastic packaging
manufactured.
Average % per year, of post-consumer recycled content in paper packaging
manufactured.
Average % per year, of post-consumer recycled content in metal packaging
manufactured.
Number of changes to product protection affecting amount & type of packaging
used
Number of changes to consumers safety affecting amount & type of packaging
used
Number of changes to supply chain considerations affecting amount & type of
packaging used
4890 Industries Goods & Manufacturing Recycling Total weight of consumer packaging sold per year
4891 Industries Goods & Manufacturing Recycling Energy used to produce packaging (M Joules)
4892 Industries Goods & Manufacturing Recycling Water used to produce packaging (K Liters)
Number of improvements in manufacture to minimize the environmental impacts
4893 Industries Goods & Manufacturing Recycling
of packaging
Number of Improvements in packaging design to minimize environmental
impacts of packaging
Number of improvements in distribution to minimize the environmental impacts
of packaging
4896 Industries Goods & Manufacturing Recycling Total weight, by type, of “ non-recyclable” consumer packaging sold per year.
4897 Industries Goods & Manufacturing Recycling Total weight of consumer packaging disposed to landfill
Consumer packaging as a % by weight of total waste and relative to other waste
stream components
4899 Industries Goods & Manufacturing Recycling Total weight of consumer packaging recycled through Domestic recovery systems
Total weight of consumer packaging recycled through Away from Home recovery
systems
4901 Industries Goods & Manufacturing Recycling Total weight of recycled consumer packaging sold to end-users.
4902 Industries Goods & Manufacturing Recycling Percentage of households with access to curbside collection systems
4903 Industries Goods & Manufacturing Recycling Percentage of households with access to other domestic collection systems
Number of commercial and industrial facilities with packaging recycling collection
systems
4905 Industries Goods & Manufacturing Recycling Contamination rates in consumer packaging recovery systems
Improvements in consumer knowledge about the functional attributes of
packaging, including recyclability / reuse
Consumer awareness of packaging types: recyclable, compostable, made of
renewable sources

KPI STANDARD
Premium Edition
Estimated tonnage of consumer packaging sent for recycling from on-site
collection facilities.
Estimated tonnage of consumer packaging sent to landfill from on-site collection
facilities.
4910 Industries Goods & Manufacturing Recycling Total Expenditures with Recycled purchasing policy or practices
4911 Industries Goods & Manufacturing Recycling Total Expenditures with packaging collection fees
4912 Industries Goods & Manufacturing Recycling Total Expenditures with packaging deposit fees
4913 Industries Goods & Manufacturing Recycling Packaging used, by weight, per transaction count in Foodservice
Average % per year, of post-consumer recycled content in plastic packaging
manufactured.
Average % per year, of post-consumer recycled content in paper packaging
manufactured.
Average % per year, of post-consumer recycled content in metal packaging
manufactured.
Number of changes to product protection affecting amount & type of packaging
used
Number of changes to consumers safety affecting amount & type of packaging
used
Number of changes to supply chain considerations affecting amount & type of
packaging used
4920 Industries Goods & Manufacturing Beverages Volume of Sales (K Liters)
4921 Industries Goods & Manufacturing Beverages Operating Income (millions $)
4922 Industries Goods & Manufacturing Beverages Net Operating Revenue (millions $)
4923 Industries Goods & Manufacturing Beverages Operating Cash Flow (millions $)
4924 Industries Goods & Manufacturing Beverages Potential Per Capita Consumption (Liters/Year)
4925 Industries Goods & Manufacturing Beverages Per Capita Consumption of the Company Products(Liters/Year)
4926 Industries Goods & Manufacturing Beverages Market size of beverage category (million Liters/Year)
4927 Industries Goods & Manufacturing Beverages % Market of Company Owned Products
4928 Industries Goods & Manufacturing Beverages % Volume Share of Company Owned Products
4929 Industries Goods & Manufacturing Beverages % Volume Growth from previous period
4930 Industries Goods & Manufacturing Beverages Number of SKUs
4931 Industries Goods & Manufacturing Beverages % Growth SKUs
4932 Industries Goods & Manufacturing Beverages Revenues per SKU (million $)
4933 Industries Goods & Manufacturing Beverages Number of customers
4934 Industries Goods & Manufacturing Beverages Population Number
4935 Industries Goods & Manufacturing Beverages % Population Growth
4936 Industries Goods & Manufacturing Beverages Number of Production Plants
4937 Industries Goods & Manufacturing Beverages Revenue per Plant
4938 Industries Goods & Manufacturing Beverages Number of Production Lines
4939 Industries Goods & Manufacturing Beverages Total Production Capacity
4940 Industries Goods & Manufacturing Beverages Production Efficiency
4941 Industries Goods & Manufacturing Beverages Assets utilization rate
4942 Industries Goods & Manufacturing Beverages Per Capita Consumption by Personal Expenditure
4943 Industries Goods & Manufacturing Beverages Revenue generated by new SKUs
4944 Industries Goods & Manufacturing Beverages % Revenue from new SKUs per Total Revenue
4945 Industries Goods & Manufacturing Beverages Volume Growth per Production Plant
4946 Industries Goods & Manufacturing Beverages Number of filled bottles in hl
4947 Industries Goods & Manufacturing Beverages Number of filled bottles in units
4948 Industries Goods & Manufacturing Beverages Personnel cost per product unit
4949 Industries Goods & Manufacturing Beverages Energy cost per producy unit
4950 Industries Goods & Manufacturing Bottling Volume of Sales (K Liters)
4951 Industries Goods & Manufacturing Bottling Operating Income (millions $)
4952 Industries Goods & Manufacturing Bottling Net Operating Revenue (millions $)
4953 Industries Goods & Manufacturing Bottling Operating Cash Flow (millions $)
4954 Industries Goods & Manufacturing Bottling Potential Per Capita Consumption (Liters/Year)
4955 Industries Goods & Manufacturing Bottling Per Capita Consumption of the Company Products(Liters/Year)
4956 Industries Goods & Manufacturing Bottling Market size of beverage category (million Liters/Year)
4957 Industries Goods & Manufacturing Bottling % Market of Company Owned Products
4958 Industries Goods & Manufacturing Bottling % Volume Share of Company Owned Products
4959 Industries Goods & Manufacturing Bottling % Volume Growth from previous period
4960 Industries Goods & Manufacturing Bottling Number of SKUs
4961 Industries Goods & Manufacturing Bottling % Growth SKUs
4962 Industries Goods & Manufacturing Bottling Revenues per SKU (million $)
4963 Industries Goods & Manufacturing Bottling Number of customers
4964 Industries Goods & Manufacturing Bottling Population Number
4965 Industries Goods & Manufacturing Bottling % Population Growth
4966 Industries Goods & Manufacturing Bottling Number of Production Plants
4967 Industries Goods & Manufacturing Bottling Revenue per Plant
4968 Industries Goods & Manufacturing Bottling Number of Production Lines
4969 Industries Goods & Manufacturing Bottling Total Production Capacity
KPI STANDARD
Premium Edition
4970 Industries Goods & Manufacturing Bottling Production Efficiency
4971 Industries Goods & Manufacturing Bottling Assets utilization rate
4972 Industries Goods & Manufacturing Bottling Per Capita Consumption by Personal Expenditure
4973 Industries Goods & Manufacturing Bottling Revenue generated by new SKUs
4974 Industries Goods & Manufacturing Bottling % Revenue from new SKUs per Total Revenue
4975 Industries Goods & Manufacturing Bottling Volume Growth per Production Plant
4976 Industries Goods & Manufacturing Bottling Number of filled bottles in hl
4977 Industries Goods & Manufacturing Bottling Number of filled bottles in units
4978 Industries Goods & Manufacturing Bottling Personnel cost per product unit
4979 Industries Goods & Manufacturing Bottling Energy cost per producy unit
4980 Industries Manufacturing Automotive Average carbon dioxide emissions of vehicles
4981 Industries Manufacturing Automotive Average fuel economy of vehicles
4982 Industries Manufacturing Automotive Count of visits to service centers for repair
4983 Industries Manufacturing Automotive Count of visits to service centers
4984 Industries Building & Construction Construction Actual construction hours vs Planned construction hours
4985 Industries Building & Construction Construction Remediation of defects after handing over
4986 Industries Building & Construction Construction Actual construction time
4987 Industries Building & Construction Construction Work intensity (man hours per m2)
4988 Industries Building & Construction Construction % of defects entered in the handing-over protocol
4989 Industries Building & Construction Construction Square meter price
4990 Industries Building & Construction Construction Time Predictability Design
4991 Industries Building & Construction Construction Time to rectify defects in maintenance period
4992 Industries Goods & Manufacturing Mining Oil reserves
4993 Industries Goods & Manufacturing Mining Ratio of actual dilution of ore to dilution stated in the feasibility study
Ratio of actual impurities content to impurities content stated in the feasibility
4994 Industries Goods & Manufacturing Mining
study
4995 Industries Goods & Manufacturing Mining Ratio of actual recovery to metallurgical recovery stated in the feasibility study
4996 Industries Goods & Manufacturing Metals Oil reserves

4997 Industries Goods & Manufacturing Metals Ratio of actual dilution of ore to dilution stated in the feasibility study
Ratio of actual impurities content to impurities content stated in the feasibility
4998 Industries Goods & Manufacturing Metals
study
4999 Industries Goods & Manufacturing Metals Ratio of actual recovery to metallurgical recovery stated in the feasibility study
5000 Industries Goods & Manufacturing Pulp & Paper Trim Optimization Efficiency
5001 Industries Goods & Manufacturing Packaging & Recycling % Package orders with incorrect attributes
5002 Industries Goods & Manufacturing Packaging & Recycling Transportation cost per package unit
5003 Industries Goods & Manufacturing Packaging & Recycling Total energy used per produced package
5004 Industries Goods & Manufacturing Packaging & Recycling Quantity of bottles per shipment
5005 Industries Goods & Manufacturing Packaging & Recycling Loss ratio of packages per order
5006 Industries Goods & Manufacturing Packaging & Recycling Manufacturing cycle time per unit of package
5007 Industries Goods & Manufacturing Packaging & Recycling Rate of packages defect caused by raw materials
5008 Industries Goods & Manufacturing Packaging & Recycling Loss ratio of packages per shipment
5009 Industries Goods & Manufacturing Packaging & Recycling Average downtime between equipment failure
5010 Industries Goods & Manufacturing Packaging & Recycling Greenhouse gas (GHG) emissions
5011 Industries Goods & Manufacturing Packaging & Recycling % Slow sales packages
5012 Industries Goods & Manufacturing Packaging & Recycling Number of packages per pallet
5013 Industries Goods & Manufacturing Packaging & Recycling Repair Time per unit of package
5014 Industries Goods & Manufacturing Packaging & Recycling % of non-hazardous waste materials per produced package unit
5015 Industries Goods & Manufacturing Packaging & Recycling Backlog of packaging production molds maintenance work
5016 Industries Goods & Manufacturing Packaging & Recycling Manufacturing cycle time per package order
5017 Industries Goods & Manufacturing Packaging & Recycling Total Weight of Secondary Package materials used per year
5018 Industries Goods & Manufacturing Packaging & Recycling Packages inventory carrying costs
5019 Industries Goods & Manufacturing Packaging & Recycling Average production costs of total number of packages
5020 Industries Goods & Manufacturing Packaging & Recycling Package Recycled Content
5021 Industries Goods & Manufacturing Packaging & Recycling Material Value per packaging unit
5022 Industries Goods & Manufacturing Packaging & Recycling Product lead time per package unit
5023 Industries Goods & Manufacturing Packaging & Recycling Ratio of downtime to projected operating time
5024 Industries Goods & Manufacturing Packaging & Recycling Greenhouse gases (CO2) per ton of packaging production
5025 Industries Goods & Manufacturing Packaging & Recycling On time ship rate per customer
5026 Industries Goods & Manufacturing Packaging & Recycling % Raw materials from renewable sources
5027 Industries Goods & Manufacturing Packaging & Recycling Renewable Energy per package
5028 Industries Goods & Manufacturing Packaging & Recycling Total Repair Time per month
5029 Industries Goods & Manufacturing Packaging & Recycling CO2 Tonnes per unit of package
5030 Industries Goods & Manufacturing Packaging & Recycling Customer order cycle time
5031 Industries Goods & Manufacturing Packaging & Recycling Layer per pallet
5032 Industries Goods & Manufacturing Packaging & Recycling Inventory space fill rate with finished packages
5033 Industries Goods & Manufacturing Packaging & Recycling Energy costs per unit of produced package
5034 Industries Goods & Manufacturing Packaging & Recycling Delivery schedule adherence per package order
5035 Industries Goods & Manufacturing Packaging & Recycling Weight of Tertiary Package materials per unit of package
KPI STANDARD
Premium Edition
5036 Industries Goods & Manufacturing Packaging & Recycling Average electrical consumption per unit package
5037 Industries Goods & Manufacturing Packaging & Recycling Value added to raw materials per each production process
5038 Industries Goods & Manufacturing Packaging & Recycling % of preventive maintenance cost per unit of package
5039 Industries Goods & Manufacturing Packaging & Recycling Sales order per total produced packages
5040 Industries Goods & Manufacturing Packaging & Recycling Environmental credits given for secondary products leaving the system
5041 Industries Goods & Manufacturing Packaging & Recycling Crates/Trays per layer of pallet
5042 Industries Goods & Manufacturing Packaging & Recycling Average production costs caused by delayed package shipments
5043 Industries Goods & Manufacturing Packaging & Recycling Missed package deliveries per month
5044 Industries Goods & Manufacturing Packaging & Recycling Packages inventory carrying rate per month
5045 Industries Goods & Manufacturing Packaging & Recycling % Orders delivered with requested package specification
5046 Industries Goods & Manufacturing Packaging & Recycling Size of package safety stock
5047 Industries Goods & Manufacturing Packaging & Recycling Number of Bottles per crate/ tray
5048 Industries Goods & Manufacturing Packaging & Recycling Production forecast accuracy against planned
5049 Industries Goods & Manufacturing Packaging & Recycling Number of trips per package (returnable packages)
5050 Industries Goods & Manufacturing Packaging & Recycling Packages transportation efficiency (trailer fill %)
5051 Industries Goods & Manufacturing Packaging & Recycling Total amount of fuel used per month
5052 Industries Goods & Manufacturing Packaging & Recycling Customer order promised cycle time
5053 Industries Goods & Manufacturing Packaging & Recycling % Orders delivered with damaged packages
5054 Industries Goods & Manufacturing Packaging & Recycling % of maintenance package rework
5055 Industries Goods & Manufacturing Packaging & Recycling Product / Package Ratio
5056 Industries Goods & Manufacturing Packaging & Recycling Total Packages produced per total production capacity
5057 Industries Goods & Manufacturing Packaging & Recycling % of corrective maintenance cost per total operating cost
5058 Industries Goods & Manufacturing Packaging & Recycling Total Purchased Energy to produce packages
5059 Industries Goods & Manufacturing Packaging & Recycling Number of trips per secondary packages
5060 Industries Goods & Manufacturing Packaging & Recycling Total maintenance cost per month
5061 Industries Goods & Manufacturing Packaging & Recycling Cash to cash cycle time
5062 Industries Goods & Manufacturing Packaging & Recycling Number of repeat findings in self-assessments, audits, and inspections.
5063 Industries Goods & Manufacturing Packaging & Recycling Average fuel consumption per unit package
5064 Industries Goods & Manufacturing Packaging & Recycling % Orders above minimum economic production number of packages
5065 Industries Goods & Manufacturing Packaging & Recycling % Bottles damaged or lost during transport
5066 Industries Goods & Manufacturing Packaging & Recycling Total scrap value per month
5067 Industries Goods & Manufacturing Packaging & Recycling Manufacturing schedule adherence per month
5068 Industries Goods & Manufacturing Packaging & Recycling % Uninterrupted orders per month
5069 Industries Goods & Manufacturing Packaging & Recycling Rate of damaged packages by human errors
5070 Industries Goods & Manufacturing Packaging & Recycling Cumulative Environmental Impact per package
5071 Industries Goods & Manufacturing Packaging & Recycling % Transactions electronic generated
5072 Industries Goods & Manufacturing Packaging & Recycling Total Weight of Tertiary Package materials used per year
5073 Industries Goods & Manufacturing Packaging & Recycling % Maintenance time per Total operating time (hours/hours)
5074 Industries Goods & Manufacturing Packaging & Recycling % Schedule Completion Effectiveness of Packaging Production Orders
5075 Industries Goods & Manufacturing Packaging & Recycling % hazardous waste materials per produced package unit
5076 Industries Goods & Manufacturing Packaging & Recycling Packages Inventory Accuracy
Preventive inspection effectiveness (Non scheduled stops per total operating
5077 Industries Goods & Manufacturing Packaging & Recycling
time)
5078 Industries Goods & Manufacturing Packaging & Recycling Perfect Order Measure / Fulfillment
5079 Industries Goods & Manufacturing Packaging & Recycling Water used per unit of package manufactured
5080 Industries Goods & Manufacturing Packaging & Recycling Carbon footprint per package unit
5081 Industries Goods & Manufacturing Packaging & Recycling % of safety stock used
5082 Industries Goods & Manufacturing Packaging & Recycling % Scheduled maintenance man hours planned per total operating time
5083 Industries Goods & Manufacturing Packaging & Recycling % Scrap value generated by package returns
5084 Industries Goods & Manufacturing Packaging & Recycling Cube Utilization of Packaging
5085 Industries Goods & Manufacturing Packaging & Recycling Number of packaging changes per production equipment
5086 Industries Goods & Manufacturing Packaging & Recycling % Scrap value per month
5087 Industries Goods & Manufacturing Packaging & Recycling Number of active suppliers per supply package SKU
5088 Industries Goods & Manufacturing Packaging & Recycling Maintenance cost per unit of produced package
5089 Industries Goods & Manufacturing Packaging & Recycling % Volume of water recycled & reused per package
5090 Industries Goods & Manufacturing Packaging & Recycling % of package backorders
5091 Industries Goods & Manufacturing Packaging & Recycling Number of trips per tertiary packages
5092 Industries Goods & Manufacturing Packaging & Recycling Supply chain cycle time per produced package
5093 Industries Goods & Manufacturing Packaging & Recycling Recovery Value per package
5094 Industries Goods & Manufacturing Packaging & Recycling Fuel cost as % of total packages production cost
5095 Industries Goods & Manufacturing Packaging & Recycling Ratio of actual pollution discharge to target levels
5096 Industries Goods & Manufacturing Packaging & Recycling % Time spent picking back package orders
5097 Industries Goods & Manufacturing Packaging & Recycling Weight of Secondary Package materials per unit of package
5098 Industries Goods & Manufacturing Packaging & Recycling Weight recycled as % of produced packages
5099 Industries Goods & Manufacturing Packaging & Recycling Defects per million of produced packages
5100 Industries Goods & Manufacturing Packaging & Recycling Inventory replenishment cycle time with finished packages

KPI Standard Ololac

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KPI Standard Ololac

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KPI STANDARD

Number of business compliance issues caused by improper configuration of

© 2010 Ololac Corporation. All Rights Reserved. 19 of 75

1523 Information Systems Information Technology IT Services Application % of failed transactions

1554 Information Systems Information Technology IT Services Database % of failed transactions

1597 Information Systems Information Technology IT Services Storage % of failed transactions

1703 Information Systems Information Technology IT Operations % of availability SLAs met

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1705 Information Systems Information Technology IT Operations Critical-time failures

2090 Innovation & Development Innovation Research Surveys % of responses to survey

3343 Financial Institutions Insurance % of in-time medical expenses entitlement notices

3562 Business Education & Research Research % of patents for sale

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© 2010 Ololac Corporation. All Rights Reserved. 59 of 75

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4996 Industries Goods & Manufacturing Metals Oil reserves

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