CMMi - Capability Maturity Model Integration

Maturity CMMi Process Areas

Sr. No
Level Abbreviation Full Form
1 SD Service Delievry

2 REQM Requirement Management

3 WP Work Planning

4 WMC Work Monitoring & Control

ML - 2
5 CM Configuration Management

6 MA Measurement & Analysis

7 SAM Supplier Agreement Management

Process & Product quality

8 PPQA
Assurance

9 SSD Service System Development

Capacity & Availability

10 CAM
Management

11 IRP Incident Resolution & Prevention

12 RSKM Risk Management

13 SCON Service Continuity

14 SST Service System Transition

ML - 3
15 DAR Decision Analysis & Resolution
 ML - 3

16 STSM Strategic Service Management

17 OPD Organisational Process Definition

18 IWM Integrated Work Management

19 OT Organisational Training

20 OPF Organisational Process Focus

Organisational Process
21 OPP
Performance
ML - 4

22 QWM Quantitative Work Management

23 CAR Causal Analysis & Resolution

ML - 5
Organisational Performance
24 OPM
Management
ty Maturity Model Integration

Purpose

To deliver service in accordance with service agreements

To manage requirement of product & product components &
ensure alignment between those requirement & the work plans &
work products.
To establish & maintain plans that define work activites
To provide an understanding of the ongoing work so that
appropriate corrective actions can be taken when the performance
deviates significantly from the plan

To establish & maintain the integrity of work product using

configuration identification, configuration control, configuration
status accounting & configuration audits.

To develop & sustain a measurement capability used to support

management information needs.

To manage the acquisition of products & service from supplier

To provide staff & management with objective insight into

processes & associated work products.

To analyse, design, develop, integrate, verify & validate service

system, including service system components, to satisfy existing
or anticipated service agreements.

To ensure effective service system performance & ensure that

resources are provided & used effectively to support.
To ensure timely & effective resolution of service incident &
Prevention of service incident as appropriate.

To identify potential problems before they occur so that risk

handling activites can be planned & invoked as needed across the
life of the product or work to mitigate adverse impacts on
achieving objective.

To establish & maintain plans to ensure continuity of service

during & following any significant disruption of normal
operations.

To deploy new or significantly changed service system

components while managing their effect on going service delivery

To analyse possible decision usinga formal evaluation process

that evaluated identified alternative against establised criteria.
To establish & maintain standard service in concert with strategic
needs & plans

To established & maintain a usable set of organisational process

assets, work environment standards & rules & guideline for
teams.

To establish & managed the work & the involvement of relevant

stakeholders according to an integrated & defined process that is
tailored from the organisation's set of standard processes.

To develop skills & knowledge of people so they perform their

role effectively & efficientlt

To plan, implement & deploy organisational process

improvement based on a thorough understanding of current
strengths & weakness of the organisation's processes & process
assets.

To established & maintain a quantitative understanding of the

performance of selected processes in the organisation's set of
standard process in support to achieving quality & process
performance obejctive, & to provide process performance data,
baselines & model to quantitaively manage the organisation's
work.

To quantitatively manage the work to achieve the established

quality & process performance objectives for the work.

To identify causes of selected outcome & take action to improve

process performance.
To prpactively manage the organisation's performance to meet its
business objective.
 Statione Technol
Project Organiz Project Project
Sr. No d Start Date End Date ogy /
Name ation Manager Type
Location Domain

1 Maha IT S2IIL Pravin Patil Staffing

Sub
Departm
2 ents S2IIL Pravin Patil Staffing
under
Maha IT

Director
ate of
Informat
ion Maharas Network
3 S2IIL Pravin Patil Staffing 1-Jun-17 1-Apr-20
Technolo htra ing
gy
( DIT ) -
IT cell

WCD
(Women
and
4 S2IIL Pravin Patil Staffing Maharas 1-May-17 31-Mar-18 IT Office
Child htra
Develop
ment)

BPMS
(Buildin
Maharas Support
5 g Plan S2IIL Pravin Patil Staffing 2-Aug-17 1-Apr-20
htra Engineer
Approva
l System)

FMS
(Facility
Maharas Network
6 Manage S2IIL Pravin Patil Staffing 1-Jul-17 30-Jun-20
htra ing
ment
Services)
 DAT
(Director Software
ate of Support
7 Account S2IIL Pravin Patil Staffing Maharas 20-Jul-17 19-Jul-22 & IT
htra
s and Office
Treasury Assitant
)

Animal
Husban Maharas Develop
8 S2IIL Pravin Patil Staffing 10-Jul-17 31-Mar-18
dry htra ers
(AHM)

General
Adminis
Maharas Develop
9 tration S2IIL Pravin Patil Staffing 10-Jul-17 9-Jan-18
htra ers
Dept.
( GAD )

Aapale Maharas
10 S2IIL Pravin Patil Staffing 1-May-17 31-Mar-18 IT Office
Sarkar htra
DIT
11 S2IIL Pravin Patil Staffing Maharas 1-Aug-17 31-Mar-18 IT Office
SETU htra

Corporat
ion S2IIL Pravin Patil Staffing Maharas Software
12 1-Jul-17 31-Mar-18
Textile htra Support
(CTM)

Desktop
Maharas
Maharas &
13 htra S2IIL Pravin Patil Staffing 1-Sep-17 31-Mar-18
htra Software
Sadan
Support

MHAD Maharas
14 S2IIL Pravin Patil Staffing 22-Sep-17 21-Dec-17 Testers
A htra
Maharas
15 UID S2IIL Pravin Patil Staffing 1-Aug-17 31-Mar-18 IT Office
htra

Pune
Mahana
gar Maharas
16 S2IIL Pravin Patil Staffing 10-Oct-17 9-Sep-18 IT Office
Parivaha htra
n
(PMPL)
 Shivshah
i
Punarva Maharas
17 S2IIL Pravin Patil Staffing 1-Aug-17 31-Jul-19 IT Office
san htra
Prakalpa
( SPP )

Vocation
al
Educatio Maharas
18 S2IIL Pravin Patil Staffing 20-Nov-17 19-Nov-18 IT Office
n and htra
Training
( VET )

CM
Relief Maharas
19 S2IIL Pravin Patil Staffing 20-Nov-17 19-Nov-18 IT Office
Fund htra
( CRF )

Inspecto
r
General
of
Registrat
Maharas 1-Jan-2018 31-Mar-2018
20 ion ( IGR S2IIL Pravin Patil Staffing IT Office
htra 23-Feb-18 31-Mar-2018
)
IGR -
Mumbai
IGR -
Thane

Develop
Maharas er /
21 ULB S2IIL Jaymala K Staffing
htra Tester /
BA

E Govt
22 S2IIL Krishanan Staffing Maharas
MH htra
E Govt
23 S2IIL Krishanan Staffing Maharas
CG htra

24 SRA S2IIL Prashant C Staffing Maharas

htra
Maharas
25 Trilegal S2IIL Mamta Staffing
htra
 Maharas
26 Fuchs S2IIL Mamta Staffing
htra
Kennam Maharas
27 S2IIL Mamta Staffing
etal htra
Maharas
28 HLL S2IIL Rahul D Staffing
htra
Maharas
29 ALIL PO S2IIL Mamta Staffing
htra

D2D
Maharas
30 GIS S2IIL Amit L Property 1-Aug-17
htra
Survey

E
governa
Shradha N / Maharas
31 KPMG S2IIL Staffing nce,
Mamta htra
Consulti
ng

Shradha N / Maharas Telecom,

32 OBS S2IIL Staffing
Mamta htra IT

Following are some of more project that S2 Infotech Han

Human
Rights
1 S2IIL Pravin Patil Staffing 21-Feb-18 20-May-18 Desktop
Commis
sions

Maharas
hta state Software
2 election S2IIL Pravin Patil Staffing 15-Jan-18 14-Apr-18 develope
commiss r & DBA
ion

food & Software

3 Civil S2IIL Pravin Patil Staffing 16-Oct-17 15-Apr-18 Support
Supply Engineer
 Marathi
Languag
Develop
4 e S2IIL Pravin Patil Staffing 15-Jan-18 14-May-18
er
Departm
ent

Project
Maha IT
Lead &
5 Bharat S2IIL Pravin Patil Staffing 1-Mar-18 30-Apr-19
software
NET
support

CS
6 S2IIL Pravin Patil Staffing 21-Feb-18 20-Feb-19 IT Office
Office

CS - E
7 Samiksh S2IIL Pravin Patil Staffing 5-Feb-18 4-Aug-18 IT Office
a

DMA -
Director
ate of
8 Municpa S2IIL Pravin Patil Staffing NA NA IT Office
l
Adminis
tration

CM
9 S2IIL Pravin Patil Staffing 16-Apr-18 15-Oct-18 IT Office
office

Food &
Software
Drug
10 S2IIL Pravin Patil Staffing 16-Apr-18 15-Dec-18 Support
Adminst
Engineer
ration

Maharas
htra Software
11 State S2IIL Pravin Patil Staffing 1-Feb-18 1-Aug-18 Support
Khadi Engineer
Village

RDD -
Content
Rural
writer &
Develop
12 S2IIL Pravin Patil Staffing 26-Mar-18 25-Jun-18 social
ment
media
Departm
expert
ent
Remarks

Project Closed
 Project in Process

that S2 Infotech Handling:-

Work order has not yet recd / Work order for 6 months
Project Information:-

Project Code*

Project Name

Project Description

Project Short Name

Technology

Solution Domain

Project Manager

Project Lead

Tentative Start Date

Tentative End Date

Customer Information (if in house project mention S2 Infotech Project owner)

Name

Address

Nature of Business

Contact Person Name

Designation
Department
Mobile

Email ID

Date

11 –May -18
 Reg. Date*

Fuchs Lubricants India Pvt

Ltd

Employee Life Cycle, Payroll,

Compliance

Fuchs

Spine

Staffing / HR Operations

Mamta Varma

Rajaram Patil

NA

NA
 Fuchs
Lubricants
India Pvt
Ltd

Address Sarjan
1 11Line Plaza, 2nd
1 Floor

100,
Dr.Annie
Address
Besant
2 Line 2
Road,
Worli,

City Mumbai

Country India

Zip / 400 018

Pin

Mechanical
Engineering
, Technical

Randell
Dias
Head HR
HR
9821373224

randell.dias@fuchsindia.com

Prepare Approved
d By By

Rajaram Ms. Mamta

Patil Varma
 Process Compliance Index
Service Name :
Service Manager : Mamta Varma Service Lead : -
FUCHS

Service
Coordinator : Date : 29- May - 18 Auditor Name : Ankita B
Ankita B

Objective Artifact Actual Evidence Wtg. App Wtg Rating Total Comment

- SLA ends till 31

Fuchs Lubricants
Scope of Work , May 2018
Scope is defined & SLA & Service Pvt Ltd Addendum
documented -4 1 June 2016 31 5 5 3 15 - Review &
Agreements Approval is
May 2018
available

Service
Initiation Form,
expectations are Project_Initiation_F - Service Initiation
communicated to
Service Kick Off,
orm_Fuchs 2 2 2 4
form is available
all relevant groups MoM

Service SMP is in draft

Management Plan Service version,
(SMP) Management Plan 5 5 2 10
No review and
approval is done

Estimaiton is not
defined as per the
Services, Need to
Effort Estimation Estimation Sheet 5 5 1 5 revisit for
Service execution is Estimaiton
well planned rational'- Resubmit
to Atul

Tasks are identified

however Dates to
Service
Schedule(WBS)
WBS 10 10 1 10 be revisit,
No reviews and
approval is done
Configuration is Configuration
properly managed Management 5 0 NA NA

Only 2
Detailed Requirements Sheet
requirements and 1
requirements are Documents Requirement
captured & agreed (Requirement Management Sheet 10 10 1 10 CR updated,
No reviews and
with client Sheet, CR, RTM )
approval is dome

Aggrements with
the Supplier Supplier
established & Agreements,Vendor 7 0 NA NA
satisfied by work list
group

Service Delivery
Service
approch is Agreements, SLA SD register is
documented &
Analysis
SD Register 5 5 3 15
available
actual service
SD Register
delivery

Capacity and
Availability is
established and CAM Plan 5 0 NA NA
monitored for
delivering service
 Review Records
(SOW,
Estimation,
Timely reviews are Schedule, Service
conducted
Plan, CAM plan, 7 0 NA NA
Incident Register,
Supplier
monitoring, SCON
plan, SST plan )

Critical Resources
identification &
planning for Service
SCON plan, SST
continuity and plan 10 0 NA NA
transition for new
service system
deployment

Incident
Management
System for Incident Incident Log 7 0 NA NA
resolve & analysis
for Root cause
 Individual Effort
Reports (IER)
Service Effort 2 0 NA NA
Report (SER)

Minutes of
Meetings - Client 2 0 NA NA
Service is well
monitored & Minutes of
controlled Meetings - SMM 2 0 NA NA

Service Status
Report (PSR)
Service Metrication 5 0 NA NA
Report (SMR)

Documentation for
Service System
end user is
adequately manuals / Training 5 0 NA NA
Material
prepared

Strategic needs and

plans for standard Service Description
services & set of and Catelog, SWOT 5 0 NA NA
service is Analysis
established

Customers Customer
feedback is Satisfaction 2 0 NA NA
obtained Evaluation

Learnings from
Service execution is Service Learnings 2 0 NA NA
Document
captured

Total 108 42 13 69
Score 5.48
 LEGEND
Direct artifacts present and adequate
Fully Implemented (3)
Supported by indirect artifact and/or affirm
No weaknesses noted
Direct artifacts present and adequate
Largely Implemented (2)
Supported by indirect artifact and/or affirm
One or more weaknesses noted
Direct artifacts absent or judged inadequat
Artifacts or affirmations indicate some asp
One or more weaknesses noted
Partially Implemented
OR (1)
Direct artifacts present and adequate
No other evidence supports direct artifacts
One or more weaknesses noted
Direct artifacts absent or judged inadequat
Not ImplementedNo(0)
other evidence supports the practice
One or more weaknesses noted
Not Applicable Service
(NA) has not yet reached the stage in li

Review Documents Legend

DocumentReview Approval
Scope Service HeSenior Management
Estimatio Service HeNA
Schedule Service HeNA Note :-
Service PlService HeNA Score for
Review Justification
RequiremeService HeDomain Head Practice
Service CoService HeSenior Management 3 100% review records available
Service TrService HeSenior Management 2 50 - 99% review records availabl
Supplier Service HeSenior Management 1 1 - 49% review records available
Capacity aService Le Service Head 0 No review records available
Incident Service Le NA
Manuals Service Le Service Head
Service DeService Le Service Head
 Service
Sr. No. Responsibility Client name Location
requirement

Offering Staffing
Solutions:
Employee Life
Cycle, Salary
Fitment,
Releasing the
1 Service Manager Fuchs Pan India
offers,
Onboarding
Formalities,
Payroll
Processing, HR
operations
Concerned
Email Id Contact no. Status Follow up date
person

Randell Dias 9821373224

randell.dias@fuchsindia.com In Progress In Progress
 Service Approch

Sr. No. Responsibility

1 Fuchs

2 Employee Life Cycle

3 MIS & Tracker

4 Salary Fitment

5 Offer Preparation and Release

6 Onboarding and Joining

7 Attendance calculation

8 Payroll Processing
9 Outstanding

10 Any other HR operations

Service Approch

Service
Rediness Status
requirement

Offering Staffing Solutions: Employee Life

Cycle, Salary Fitment, Releasing the offers, Yes
Onboarding Formalities, Attendance, Payroll
Processing, HR operations

Taking care of entire employee life cycle from

employee onboarding till exit of the Yes
employees
Maintain employee data like DOJ, LWD, DOB,
PAN, Aadhar, etc
Maintain leave tracker

Ensuring that the salary structure is defined as

per required statutory norms, taking into Yes
consideration the position and project cost
behind each position.

Once the MOL and CV is received from

recruitment team, the offer is prepared as per Yes
the details provided. The same is further
shared with the candidate.
Onboarding formalities are initiated by calling
candidates personally or asking them to
courier the document. Verify the documents Yes
and joining forms once receipt from employee.

once the attendance is received from the

client, it is verified & calculation is done on pay Yes
days, based on which further salary calculation
will be made

Based on the attendance and other inputs (Eg.

Deductions, revisions, transfers etc.) payroll is
processed in the system (Spine) Cross check
the payroll statement with inputs and forward Yes
to accounts department for payout and
compliance department for statutory
compliances
Followup with client to get the payment in
time.

taking care of miscellanious HR operations Yes

activities as and when required.
Name: Rajaram Patil
Reportin
Mamta Varma
g to :
Sr. No. Project TaskResponsibilityStatus
Date of delivery

Offering
Staffing
Solutions:
Employee
Life Cycle,
Salary
Fitment,
Releasing
the
offers,
1 Fuchs Onboardi Service M In ProgresOn going
ng
Formaliti
es,
Attendan
ce,
Payroll
Processin
g, HR
operation
s
Table of Contents

1 Objective 3
2 Requirements 3
3 Description of Work/Modification
3 approach
4 Estimates 3
5 Commercial Terms 4

1.       Objective

To offer different specialized profiles and follow up scope of the Service, progress of the service in time, cost and

2.       Requirements

To provide Employees with Specialist skills for specific projects, to recruit the best from the market and provide
 3.       Description of Work/Modification approach

Implementation Schedule: The terms for the engagement are defined as follows:

Period
Required
Kenname
tal (Based on
Service Industrial
Impleme Practice
ntation & Earlier
Schedule Piloting
Phase)

Recruitment
Process

Filling up
the
Manpow
er
Requisitio
n Form
for
sourcing
& At the
notifying time of
the Request
Central
team and
the
locational
client
sourcing
contact
points
Understa
nding the
requirem
ent of
client in
terms of
skill
profiles,
location,
number
required 5 Day
and any
specificity
and
giving a
feedback
to the
client
detailing
the
temping
strategy.

Sourcing
Plan
developm
ent
(Timeline
s,
Interview
locations 2 Days
& date
finalizatio
n for
sourcing
& Client
Interview
s)
Source,
Screen &
Shortlist
candidate
s through
different 2 Days
channels
based on
the Job
descriptio
n

Conduct
final
interview
s with the
short
listed
candidate
s and 5 Days
assess
their
compete
ncies
against
the set
attributes
.

Notify the
expected
“date of
Joining”
of the
selected
candidate 2 Day
s to
S2infotec
h Career
Consultan
t/Project
Lead
Confirma
tion on
candidate
s joined & 2 Days
confirma
tion on
CTC

Offer
Letter Roll 2 Days
out

Back
ground
verificatio
n and 4 Days
Documen
ts
verificatio
ns

Raise
invoices
for
selected 7 Days
temp
candidate
s

Payroll & Invoice

Processing
Payroll
Processin 15 Days
g

Release
of 1 Days
Payment

Basis of estimation:

Simple – To Onboard Vanilla skill (like Java, .Net, MIS, DBA etc.) Associates within 7-20 days.
Medium – To Onboard Mid-Level positons and appropriate skills (Project Lead, SAP consultants, Android Dev. Ne
Complex – To Onboard niche skill candidates (Cloud, Big data, HADOOP, Project Managers, Technical architects)

Based on previous experience the criteria are pre-communicated to the client.

4.       
Estimates

Amount/
Particular percentag
Sl. No s e

Transfer ,
1 pay 7%
rolling fee

One time
2 Sourcing 8.33%
Fees
S2
Infotech
will
charge an
absorptio
n fee of
the
Associate’
s post
absorptio
n cost to
company
for the
CLIENT
for every
Associate
absorbed
by
CLIENT. If
3 in any 7%
event the
client
transfers
S2
Infotech
associate
s to
another
service
provider
during
the term
of the
agreemen
t, the S2
Infotech
will
charge on
the client
5.        Commercial Terms
As above
ss of the service in time, cost and duration with proper administration of resources.

st from the market and provide the right HR support to these specialists and help customers retain them for the contract period.
n 7-20 days.
SAP consultants, Android Dev. Network Engineer) Associates within 20-30 days.
Managers, Technical architects) more than 40 days.
or the contract period.
Table of Contents
1 Introduction 3
2 Scope of Work 3
3 Compliance 3
4 Project Deliverables 3

1 Introduction

This document
gives details about
the overall scope of
work, areas that
will come under the
service system,
service
components that
will be impacted
due to this service
project/work,
applicable
compliance
parameters and
service
deliverables.

2 Scope of Work

To offer different specialized profiles and follow up scope of the Service, progress of the service in time, cost and

Sr no Scope of work S2infotech Client

 Received JD from
client regarding role
& responsibilities, At the time of
1 -
Experience, Request
Domain, budget,
keyskills

Understanding the
requirement of
client in terms of
skill profiles,
projects,
duration,location,
2 1 Day
domain and
accordingly do
sourcing &
screening cv's. Cv
Identification by
recruiter.

Cv's shared to
3 2 Days 3-4 Days
client for shortlisting

Once candidate is
shortlisted,
interview is
4 2 Days
conducted either of
tcon or f2f as per
client availability

Client selects the

candidate post
5 2 Days
successful
interview.

Notify the expected

“date of Joining” of
the selected
candidates, ctc,
6 1 week
notice, location &
documentation
collection for
smooth onboarding.
 Candidates
7 documents are 3 days 2 – 3 Days
collected.
candidates are
8 informed about 2 Days
approval
9 offer released 7 Days
Salaries released
by S2 accounts
10 team to 15 Days
Kennametal
consultants

3.0 Compliance

To follow all the statutory laws.

Work utilized is original and obtained in conformity with the provisions of this Agreement
To maintain all requisite records, registers, account books etc.

4 Project Deliverables

Ref:- “Service Management Plan – Section No :

gress of the service in time, cost and duration with proper administration of resources.
Agreement
Table of Contents
1 Overview 3
1.1 Purpose, Objectives, 3and Success Criteria
1.2 Service Deliverables/acceptance
3 criteria
1.3 Assumptions, Dependencies,
3 and Constraints
1.4 Service Lifecycle 5
1.5 Tailoring and Deviation
5
1.6 References 6
1.7 Definitions and Acronyms
6
2 Organization 6
2.1 Roles and Responsibilities
6
3 Managerial Plans 8
3.1 Estimations 9
3.2 Planning 9
3.3 Risk Management Plan 9
3.4 Issue Resolution Mechanism
10
3.5 Communication Plan10
3.6 Data Control Plan 10
3.7 Requirements Management
11
3.8 Staffing Plan 11
3.9 Training Plan 11
4 Stakeholder plan 12
5 Quality Plan 12
6 Documentation 12
7 Process Improvement Plan 12

1.      Overview
With constant increases in the scale of operation, S2infotech becomes an efficient resource partner offering Staffing serv
1.1               Purpose, Objectives, and Success Criteria
(Services offered to Fuchs Lubricants India Pvt Ltd )
Temping:
o   Recruit the employees as per the client’s specifications and assign them to the client’s workpla
o   Co – employment relationship between the client, employee and S2infotech.
o   Manage HR, Administration and regulatory compliances
o   Contract duration: Short term, long term and part time assignments
o   Option of Absorption on completion of the assignment.

Payrolling:
o   Transition employees identified by the client onto the roles of S2infotech
o   Co – employment relationship between the client, employee and S2infotech.
o   Manage HR, Administration and regulatory compliances
o   Contract duration: Short term, long term and part time assignments
o   Option of Absorption on completion of the assignment.

On demand other services Management

 o   Selection & Engagement
o   Training & Capacity Building
o   Invoicing & Payment

1.2              Service Deliverables/acceptance criteria

Deliverable Recipients Delivery Period Delivery Method Comments

Manpower Client 5 year Manpower

Recruitment

Payroll Client 5 year Automated

Maintaining 100%
compliance for the
client in defined
Compliance Client 5 year Assistance in Work scope of service,
also assisting client
with updates in
related laws.

1.3              Assumptions, Dependencies, and Constraints

Ø  Constrains such as manpower requisition to be catered if client changes the requirement.

Change in delivery period: reducing the TAT between requisition date and Interview date.
Ø  Niche Requirements: Niche not only specifies to the CTC, however in case if CTC is reduced wit
Delay in providing the joining details (MOL) for interviewed associates.
Ø  Delay in Payroll: delay in puts from clients. Delay in approvals for Invoice. Delay in providing th

1.4              
 Service Lifecycle

Payroll & Invoice Process:
s

1.5              Tailoring and Deviation

NA
1.6              References
Service Level Agreement: Kennametal

1.7              Definitions and Acronyms

MOL: Manpower Requisition Form
MIS Reports: Management Information System Reports

2.      Organization

The Service
Manager for service
delivery for KPMG
Shradha Narvekar,
who will also lead
the implementation
team.
 2.1 Roles and Responsibilities

Role Responsibilities

·         
Understandin
g the
requirement
of client in
terms of skill
profiles,
location,
Service Manager number
required and
any specificity
and giving a
feedback to
the client
detailing the
temping
strategy.
 ·         Sourcing
Plan
development
(Timelines,
Interview
(Shradha N) locations &
date
finalization
for sourcing &
Client
Interviews)

·         Ensure
Service
Delivery to
end-users

·         Perform
DAR activity
for
alternative
selection.
·         Deploy
required
resources for
service
delivery

·         
Understand,
verify
requirements
and follow
them to
completion

·         Keep
ready
alternate
recourses, if
required
·         Define
configuration
items and
manage
Configuration
Management
Database

·         Review,
verify and
maintain
documentatio
n

·         Ensure
availability of
the service
dependencies
 ·         Assist
Service Lead & Service
Implant Manager in
above all
activities.

·         
Maintaining
(Santosh G) the MIS and
producing as
and when
required.

·         
Supervise and
conduct the
entire payroll
activity.

·         Maintain
logs of every
entry and exit
of associates.
·         Maintain
logs of all
escalations
and issues
faced.

·         Front
face to
Associates
and Client.

·         Direct
the client to
proper
channel to
communicate
with S2

·         
Understand
user requests
 ·         
Understand
and operate
the
application
used to
deliver
services

·         
Categorize
the types of
requests

·         Assist
Recruitment the client to
make JD

·         Assist
the client to
(Suvarna , Sachin) understand
the market
standards in
hiring.
 ·         Deliver
the
requirement
of manpower
to the client

·         Maintain
hygiene and
quality of
delivery

·         Adhere
to all the
statutory laws
in purview
Compliance and scope of
Executive services
agreed upon
between S2
Infotech and
OBS.
 ·         Make
the payments
of fees to
(Rajaram/ Seema) statutory
bodies.
Maintain log
of every
activity.

·         Produce
the challans
of same to
client.

·         Educate
the client if
any changes
in Statutory.

3.      Managerial Plans
This section defines the various work management plans and activities for the service.
Orange Business Services
SM support
Implementation
Team Period
Schedule
Required

Understanding the req SM Within 24 hours of d

Sourcing Plan develop SM Within 48 hours of date of request

Source, Screen & Sho SM Timelines as agreed in point 3
Offer Letter Roll out SM Within 48 hours of confirmation of selection
Raise invoices for s SM Within 7 days of candidate joining
Reports and MIS subm SM End of the following month

3.1 Estimations
Refer Estimation Document
3.2 Planning
Based on the Service provided by Employees for Orange Business Services the list of activities as mentioned above

3.3 Risk Management Plan

Tasks Involved Risks Identified Responsibility

work
1. Identify hazards environment,
including cold,
– identify
hazardous manual heat, humidity,
wind, lighting,
tasks
floor surfaces and
housekeeping;
Organizer in
consultation with
Service Manager

2. Assess risk –
assess risks of postures and
musculoskeletal movements of the
disorders that trainer, including
arise from these awkward postures
hazards and that are repeated
identify the or sustained;
sources of the risk
musculoskeletal movements of the
disorders that trainer, including
arise from these awkward postures
hazards and that are repeated
identify the or sustained;
sources of the risk

Organizer in
consultation with
Service Manager

systems of work,
work organization
and work
practices,
including high
workloads and
tight deadlines,
3. Control risk – little latitude for
implement workers to
measures to influence
eliminate or workload or work
reduce the risk by methods, and
altering its source unsuitable or
insufficient
resources such as
staffing levels,
equipment and
guidance
available to
workers; and

Organizer in
consultation with
Service Manager
Monitor and Duration and
review – assess frequency of the
the effectiveness task, that is, for
of the risk control how long and
measures that how often the
have been task is performed.
implemented
Organizer in
consultation with
Service Manager

3.4 Issue Resolution Mechanism

Once issue identified by organizer it is be logged in issue log sheet and alternative solutions is identified by Service
Ref: Issue_Log_Kennametal_1.0

3.5 Communication Plan

Typical
Type of Communication Communication Who Initiates Recipient
Communication Schedule Mechanism

Monthly Status Monthly Reports Service Manager Service Manager

Meeting

Service Status Monthly Report Service Manager Sr. Management

Report

Quarterly Status Quarterly Face to Face Service Manager Clients

Meeting

3.6 Data Control Plan

Data may be
reports,
Agreements,
feedback forms,
and Service
correspondence.
Data may be
deliverable or non-
deliverable, and
may include such
items as informal
data, internal
meeting minutes,
internal review
documentation,
lessons learned,
and action items.

Mechanism for
Type of Data Content Details data collection

Attendance
Reports, Offer
Physical Letters, CV’s, Other Hard / Soft copy
documents
 QMS Artifacts
Service support (Service Plan, SoW, TFS. Drop box
Artifacts WBS, REQM…..

3.7Requirements Management
All requirements gathered are maintained under Requirement Management Sheet.
Refer Requirement Management Sheet

3.8 Resource Plan

Position Title No. of Staff Skill Level Duration

Service Manager High (Domain

1 expertise and
management
(Shradha N)

Service Lead High (Domain

1 expertise and
communication
(Santosh G )

Recruitment
High (Domain
1 expertise and
Convincing
(Suvarna & Sachin)

Compliance
executive
2 High (Domain
expertise )

(Rajaram / Seema)
 3.9 Training Plan

Types of Training No. oftrained

people to be Training Methods

Basic Induction & As & when required On job training

Job description

4.      Stakeholder plan
Service Lead

Recruitment

Compliance
Executive
Manager
Service

Involvement

TL

Sourcing Plan  X X
development

Maintaining the
MIS and X X X X
producing as and
when required.

Supervise and
conduct the X X X X
entire payroll
activity.
Maintain logs of
every entry and X X X X
exit of associates

Attend progress X X X
reviews meetings

Analyze current
capacity and X X X
estimate
requirements

Attend Change
Control Board
meetings to make X
formal decisions on
requirements
changes.

Attend peer
reviews when X X
required.
Provide status at
management
reviews, including
status against the X
cost, effort, and
defect density
thresholds.

Identify new risks

and mitigate open X X X X
risks.

Timely closure of
audit findings, X
action items, and
issues.

5.      Quality Plan
1.       Maintaining accuracy in Invoicing.
2.       Maintain hi quality of Statutory Compliance.
3.       Delivery 90 % of manpower requirement

Document Created By Reviewed By Target Date Distribution

Payroll process for

Payroll Rajaram Patil Mamta Varma Ongoing Associates

Payroll process for

Compliance Seema Sawant Mamta Varma Ongoing Associates
6.      Documentation
Ø  Manpower Requisition Form (MOL)
Ø  Offer Letter to Employees
Ø  Temp candidates Invoice.
Ø  MIS Reports
source partner offering Staffing services – facilitating organizations to acquire flexible and permanent workforce in order to enhance produ

d assign them to the client’s workplace.

ee and S2infotech.

of S2infotech
ee and S2infotech.
lient changes the requirement.
on date and Interview date.
owever in case if CTC is reduced with same experience, Geographic locations; Specification: Sales force with bike only etc.

als for Invoice. Delay in providing the new joined details.

ist of activities as mentioned above with time frame shall be monitored in Monthly meeting and the action plans shall be made and update
ve solutions is identified by Service Manager.
 Client User

X
Client
Support

X
X
X
Associates

S2
Managemen
t
X X X X

X X
 X

X X

X
orkforce in order to enhance productivity, quality and helping the company to reduce employment related risk
with bike only etc.
tion plans shall be made and updated accordingly.