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ALARMS GUIDE

Alcatel-Lucent 7302
INTELLIGENT SERVICES ACCESS MANAGER | RELEASE 5.3.01

Alcatel-Lucent 7330
INTELLIGENT SERVICES ACCESS MANAGER FTTN | RELEASE 5.3.01

Alcatel-Lucent 7356
INTELLIGENT SERVICES ACCESS MANAGER FTTB|RELEASE 5.3.01

Alcatel-Lucent 7360
INTELLIGENT SERVICES ACCESS MANAGER FX|RELEASE 5.3.01

Alcatel-Lucent 7363
INTELLIGENT SERVICES ACCESS MANAGER MX|RELEASE 5.3.01

Alcatel-Lucent 7367
INTELLIGENT SERVICES ACCESS MANAGER SX|RELEASE 5.3.01

ALARMS GUIDE
3HH-12566-AAAA-TCZZA Edition 06

Alcatel-Lucent
This document contains proprietary information of Alcatel-Lucent and is not to be disclosed
or used except in accordance with applicable agreements.
Copyright 2014-2015 © Alcatel-Lucent. All rights reserved.

All specifications, procedures, and information in this document are subject to change and revision at
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other trademarks are the property of their respective owners.

Copyright 2014-2015 Alcatel-Lucent.
All rights reserved.

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Alcatel-Lucent products are intended for commercial uses. Without the appropriate network design
engineering, they must not be sold, licensed or otherwise distributed for use in any hazardous
environments requiring fail-safe performance, such as in the operation of nuclear facilities, aircraft
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Contents

1— Introduction 1-1
1.1 Scope...................................................................................... 1-2
1.2 Alarm Information....................................................................... 1-2
1.3 How to Troubleshoot in Case of Alarms ............................................. 1-3
Procedure 1-1 To Troubleshoot Alarms .......................................... 1-4

2— IACM Alarms 2-1
2.1 Scope...................................................................................... 2-2
2.2 IACM Alarm Tables ...................................................................... 2-2

3— SHub Alarms 3-1
3.1 Scope...................................................................................... 3-2
3.2 SHub Alarm Table ....................................................................... 3-2

4— IHub Alarms 4-1
4.1 Scope...................................................................................... 4-2
4.2 IHub Alarm Table........................................................................ 4-2

Appendixes

A. Additional information syntax A-1
A.1 Additional information syntax......................................................... A-2

Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.3.01 December 2015 iii
3HH-12566-AAAA-TCZZA Edition 06
Alarms Guide

Contents

iv December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.3.01
Edition 06 3HH-12566-AAAA-TCZZA
Alarms Guide

1— Introduction 1.01 December 2015 1-1 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide .2 Alarm Information 1-2 1.1 Scope 1-2 1.3.3 How to Troubleshoot in Case of Alarms 1-3 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.

Table 1-1 Alarm Categories Supported by the ISAM Products ISAM product IACM alarms SHub alarms IHub alarms 7302 ISAM equipped with 24 Gbps NT ✓ ✓ 7302 ISAM equipped with 100Gbps NT ✓ ✓ 7330 ISAM FTTN ETSI equipped with 24 Gbps ✓ ✓ NT 7330 ISAM FTTN ETSI equipped with 100/320 ✓ ✓ Gbps NT 7356 ISAM FTTB REM with NT (stand-alone ✓ ✓ mode) 7360 ISAM FX ✓ ✓ 7363 ISAM MX ✓ 7367 ISAM SX ✓ 1-2 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. 1. including products not listed above.1 — Introduction 1.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide .1 Scope This document describes CLI and TL1 alarms for the following ISAM products: • FD 24 Gbps NT: • 7302 ISAM • 7330 ISAM FTTN ETSI • 7356 ISAM FTTB REM • FD 100Gbps/320Gbps NT and FX NT: • 7302 ISAM • 7330 ISAM FTTN ETSI • 7360 ISAM FX • 7363 ISAM MX and 7367 ISAM SX • 7363 ISAM MX • 7367 ISAM SX Note — This document includes CLI and TL1 alarms for a wide range of products.2 Alarm Information This document sorts alarms according to the following categories: • IACM alarms • SHub alarms • IHub alarms Table 1-1 indicates the alarm categories supported by the ISAM products.3.

Examples of alarm types in the IACM alarms category are Equip (1). Table 1-2 describes the information provided in this document for each alarm.3. see http://www. Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. EquipHolder (2). Use local procedures to correct problems associated with customized alarms. Table 1-2 Alarm Information Provided in this Document Item Description Possible Values No. The alarm number that serves as the unique — identification number of the alarm within the alarm type Class The category to which the alarm belongs • communication (Com) • processing error (Proc) • quality of service (QoS) • environmental (Env) • equipment (Eqp) Sev. Examples of alarm types in the IHub alarms category are IHUB ISS (141) and IHUB L2FWD (142).com/support. and PlugInUnit (3). by alarm number. 1 — Introduction Within each alarm category.01 December 2015 1-3 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . contact Alcatel- Lucent technical support. alarms are identified by alarm type and within each alarm type. In the event of problems when you are troubleshooting alarms. The initial severity level assigned to the alarm • Indeterminate • Warning (Warn) • Minor (Min) • Major (Maj) • Critical (Crit) SA Specifies whether the alarm is service affecting or • Y not • N CLI Alarm The alarm name as it appears in the CLI — TL1 Alarm The alarm name as it appears in the TL1 — Description Description of the alarm — Troubleshooting Describes the recommended actions to be taken — recommendations when the alarm appears 1.alcatel-lucent.3 How to Troubleshoot in Case of Alarms Resolve alarms that affect service before alarms that do not affect service. Examples of alarm types in the SHub alarms category are LANX (51) and ethLanx (52).

Note 2 — Note that the term “board” as it appears in the alarm names is referred to as either “unit” or “card” throughout the ISAM product documentation. 1 To access alarms on your ISAM product: a To access the alarms using CLI. such as visual or audible alarms.2 if you do not know if your ISAM product supports alarms for the alarm categories listed above.1 — Introduction Use the alarm information obtained from the EMS Event Viewer during analysis. see the Operations and Maintenance Using TL1 guide for your ISAM product. the NANT-A card is a type of NT unit and the NVLT-G card is a type of LT unit. 1-4 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. 3 STOP. Note 1 — If multiple alarms are present on your ISAM product. b To access the alarms using TL1. 2 Look up the alarm type and alarm number in one of the following chapters in this guide to help you determine the cause of the alarm and the appropriate action for resolving the alarm: • IACM alarms: chapter 2 • SHub alarms: chapter 3 • IHub alarms: chapter 4 See section 1.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . Alcatel-Lucent recommends that a UNIX system administrator perform the troubleshooting. when available. see the Operations and Maintenance Using CLI guide for your ISAM product. For example. Major. In these cases. Caution — When an alarm has been disabled. Procedure 1-1 To Troubleshoot Alarms Use this procedure to troubleshoot alarms. This procedure is complete.3. Many of the UNIX troubleshooting recommendations and most of the UNIX commands require root access. Minor. Use the CLI or TL1 autonomous messages generated during trouble locating and additional data. it is not generated or displayed in the EMS Event Viewer. resolve the alarms in the following order: Critical. Service states should also be considered. Some of the troubleshooting recommendations in this guide might require the assistance of someone familiar with UNIX systems and commands.

01 December 2015 2-1 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide .2 IACM Alarm Tables 2-2 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.2— IACM Alarms 2.3.1 Scope 2-2 2.

all persistent data after a restart. Index2 = see specific alarm number. 1 Eqp Crit Y persist-data-loss INIT The system has lost Reconfigure the system. and the 7367 ISAM SX No. Class Sev. The system is not configured. Index 2 is not used. file copy/ download.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . Index 2 = partition (0 is ISAM SW. 4 Eqp Maj N nt-disk-95%full DISKSPACE The NT disk is 95% Clean up the disk space full.2 IACM Alarm Tables This section provides the IACM alarm tables: • Table 2-1 Generic IACM alarm definitions (for all ISAM products) • Table 2-2 GPON-specific (ONT and OLT) alarm definitions (for 7302 ISAM. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations Alarm type = Equip (1) . does not respond to the requested messages. the 7363 ISAM MX.1 Scope This chapter provides tables for alarms that are in the IACM alarm category. 7330 ISAM FTTN and 7360 ISAM FX) • Table 2-3 EPON (ONT and OLT) specific alarm definitions (for 7360 ISAM FX) Table 2-1 IACM Alarm Definitions for the 7302 ISAM. the 7356 ISAM FTTB. the 7330 ISAM FTTN. See chapter 1 for information about alarms (including alarm categories) and how to troubleshoot alarms. 2 Eqp Maj N sntp-comm-lost SNTPCOMM The SNTP server Check the SNTP server. due to manual on the NT. 2. 1 is ONT SW) (1 of 47) 2-2 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. the 7360 ISAM FX.Index1 = EquiptHolderId (Index in equipment holder Table).3. 2 — IACM Alarms 2. Index 2 is not used.

Index 2 is not used.01 December 2015 2-3 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . IHub.3. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 5 Com Maj Y preferred-mode PREFREFFAIL The system is Check that the external configured to source signals at the synchronize to an BITS inputs to the external source system are within and a source other specification. Class Sev. This alarm applies only when using the basic clock management feature. the alarm). 6 Com Crit Y timing-reference ALLREFFAIL The system is If BITS is used as configured to external source for synchronize to an network timing external source. Index 2 is not used. check that there is source is being no Alarm Indication used to derive Signal (AIS) on the BITS synchronization. 8 Eqp Crit Y shub-loc LANXOOS The NT cannot Wait until the SHub or IHUBOOS communicate with the IHub has finished the SHub or the rebooting. (2 of 47) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. external source If SynE or IEEE1588 is signal. 10 Eqp Crit Y cf-error CFERROR An error occurred Replace the compact while accessing the flash card of the compact flash affected NT (index2 of card. inputs to the system. Index 2 is not used. reference. Index2 = eqptSlotId of the NT that has the compact flash access error. than the configured If the BITS mode is E1 or highest priority DS1. used as external source In Enhanced Clock for network timing management. type Sync [134]) independently of the manual clock selection configuration (FORCE). check that and the system is the signals at the BITS deriving inputs to the system are synchronization within specification and using the internal that there is no Alarm source due to a Indication Signal (AIS) on failure on the these inputs. this reference. check that alarm applies to the signals arriving at the state of the their front plate port to external clock the system are within sources (see alarm specification. 2 — IACM Alarms No.

Index1 = EquiptSlotId (index in equipment board table). detected. Verify there is an EDSE-A board on the ES. panel type configuration Index 2 is not used. 7 Eqp Min N shelf-mismatch MEMDIFEH A shelf detected. when the system is running. Index2 = not used (3 of 47) 2-4 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. Index 2 is not used. Check the back unknown type.3. Verify there is at least missing but no shelf one LT unit on the ES. the shelf was planned. A shelf host shelf. 10 Eqp Min N shelf-install. SHUBCONFLOSS The SHub/IHub Compare the SHub/IHub loss IHUBCONFLOSS configuration saved configuration with the IHub: link-conf. since it is was planned. This alarm applies only to the ERAM-A Remote Aggregator. has failed or the fan unit has been removed from the shelf. Index2 = not used 1 Eqp Min N rack-power FA The power fuse is Check the power broken. on the NT unit database (last database mismatch differs from the changes may be lost). The last changes on the SHub/IHub database (in between two configuration save actions) were lost due to a subsystem reset. No shelf Verify there is a PWIO-B has been detected on the ES. 9 Eqp Maj Y shelf-missing SHMISSING A shelf is planned. Class Sev. 28 Eqp Crit Y SHub: shub-conf. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 25 Eqp Maj N back-pnl-inv BCKPNLINV The FD back panel The system will start up type read from with the default back SMAS case is an panel. 2 Eqp Maj N rack-fan-unit1 FANALM-1 One or more fan Check the fan. Check the power cable on the ES. but the actual shelf Check the type is unknown or configuration. has been detected Check the cabling to the at least once since ES. current SHub/IHub configuration. SHNOTINST Shelf is planned. it differs from the planned shelf type. Check the fan on the ES.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . Index1 = EquiptHolderId (index in equipment holder table). 2 — IACM Alarms No. door Alarm type = PlugInUnit (3). Alarm type = EquipHolder (2). Check the equipment. 15 Env Min N door DOORALM Open FD cabinet Close the door. Verify if there is a shelf- but no shelf is expander unit on the detected. supplies.

This alarm applies to LT units and NTIO units (NCNC- G/F). Check the unit.3.01 December 2015 2-5 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . 12 Eqp Maj Y temp-shutdown SHUTDOWN The unit has Check the ambient powered off as a temperature. the cause may be a dirty fan filter. 8 Eqp Maj N temp-exceeded HITEMP The temperature Check the fans and threshold on the restart the unit. 4 Eqp Maj N waiting-for-sw PROGVER This system cannot Check the download all the configuration. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 3 Eqp Min N board-mismatch MEMDIF An LT unit is Check the detected. applicable Download the software software files and wait until the (supported by the software download is active OSWP) to a complete. LT filter. Class Sev. but the configuration. result of Check the operation of temperatures that the fans. This alarm applies only to LT units. units and NTIO units (NCNC-G/F). 2 — IACM Alarms No. unit is exceeded. board because of any of the following reasons: • The board detected belongs to a board type that the active OSWP does not support. • The board detected belongs to a board type that the active OSWP supports but one or more of the applicable software files are no longer available on the file disk of the NT unit. are too high. In remote units. (4 of 47) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. actual unit type is unknown or differs from the planned unit type. For remote units. check This alarm applies for a dirty fan dust to NT units.

or there is a frequently. followed by alarm If alarm toggles OFF).01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . 29 Eqp Crit Y sem-ups-fail SEM-UPS-FAIL External SEM power Check for excessive supply or the voltage drop on the batteries failed. 2 — IACM Alarms No. present. and no unit has ever been detected since it was planned. then to the ACU. the board communication will go in Card Reset failure (alarm ON). This alarm applies only to LT units. NT. Index2 = VPI/VCI Report mode = disabled Logging mode = disabled (5 of 47) 2-6 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. If this fails. failed. 31 Eqp Crit Y shub-uplink LANXUPBRKDWN The SHub uplink is Check the SHub uplink broken. no Verify that the unit is unit is detected. Index1 = ifIndex of ATM physical port. shaping rate. power feed. repair detected. 16 Eqp Maj Y board-init BDINIT A unit initialization Force a cold reset of the failure has been unit. 28 Eqp Crit Y sem-power-fail SEM-PWR-FAIL Power to the Check the power to the external -48 V dc external -48 V dc power power supply supply. Protection mode (alarm 3. Index2 = see specific alarm number 2 QoS Min Y cell-discard-up CELLDSCUP ATM cell discarded No local repair action. but needs to be checked to ensure uninterruptible power service.3. the unit. Class Sev. The alarm cable for loose contacts is forwarded to the or missing connections. in the upstream Sender must lower direction. unit is detected. no Insert the unit. 15 Eqp Min N board-instl-missing BDNOTINST Unit is planned. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 14 Eqp Maj Y board-missing BDMISSING Unit is planned. Alarm type = ATM (8). The external ac power supply can still provide power. but a unit has been detected at least once since it was planned. SEM is running on battery power. 17) and power down. 30 Eqp Maj Y board-reset-cf BDRESETCF The LT unit has Check cabling if alarm is reset (alarm ON persistent.

3 Env Ind N custom3 MISC Customizable — alarm 3 alarm. 2 Env Ind N custom2 MISC Customizable — alarm 2 alarm. Index2 = not used 1 Env Ind N custom1 MISC Customizable — alarm 1 alarm.3. Class Sev. Alarm type = CustomizableAlarm (10). 4 Env Ind N custom4 MISC Customizable — alarm 4 alarm. Index1 = rack ID (position of the rack). 2 — IACM Alarms No. Index1 = EquiptHolderID (shelf index in equipment holder table). Index2 = VPI/VCI Report mode = disabled Logging mode = disabled (3) Alarm type = CustomizableAlarm (10). SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 3 QoS Min Y cell-discard-down CELLDSCDN ATM cell discarded No local repair action. in the downstream Sender must lower direction. (6 of 47) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. 5 Env Ind N custom5 MISC Customizable — alarm 5 alarm.01 December 2015 2-7 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . 16 Env Ind N he-custom6 MISC Host/expansion — customizable alarm 6 alarm This alarm does not apply to the ERAM- A Remote Aggregator. Index2 = not used (4) 11 Env Ind N he-custom1 MISC Host/expansion — customizable alarm 1 alarm 12 Env Ind N he-custom2 MISC Host/expansion — customizable alarm 2 alarm 13 Env Ind N he-custom3 MISC Host/expansion — customizable alarm 3 alarm 14 Env Ind N he-custom4 MISC Host/expansion — customizable alarm 4 alarm 15 Env Ind N he-custom5 MISC Host/expansion — customizable alarm 5 alarm This alarm does not apply to the ERAM- A Remote Aggregator. shaping rate.

01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . supported at the near- end and the far-end. 3 Com Min Y ima-grp-ne-cfg CFGABORT The near-end is not Check which configured configurations are properly. 2 — IACM Alarms No. Index1 = IfIndex of IMA-group. Class Sev.3. 2 Com Min Y ima-grp-fe-cfg CFGABORT The far-end is not Check which configured configurations are properly. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations Alarm type = CustomizableAlarm (10) – Index1 = Rack_ID (position of the rack). configuration at the far- end. supported at the near- end and the far-end. Index2 = not used 1 Com Min Y ima-grp-fe-su STARTUP The far-end is Check the IMA group starting up. Index2 = not used 17 Env Ind N custom6 MISC Only applicable to - ANSI version of FX equipment practice and 7367-SX ANSI 18 Env Ind N custom7 MISC Only applicable to - ANSI version of FX equipment practice 19 Env Ind N custom8 MISC Only applicable to - ANSI version of FX equipment practice 20 Env Ind N custom9 MISC Only applicable to - ANSI version of FX equipment practice 21 Env Ind N custom10 MISC Only applicable to - ANSI version of FX equipment practice 22 Env Ind N custom11 MISC Only applicable to - ANSI version of FX equipment practice 23 Env Ind N custom12 MISC Only applicable to - ANSI version of FX equipment practice 24 Env Ind N custom13 MISC Only applicable to - ANSI version of FX equipment practice 25 Env Ind N custom14 MISC Only applicable to - ANSI version of FX equipment practice 26 Env Ind N custom15 MISC Only applicable to - ANSI version of FX equipment practice 27 Env Ind N custom16 MISC Only applicable to - ANSI version of FX equipment practice 28 Env Ind N custom17 MISC Only applicable to - ANSI version of FX equipment practice Alarm type = IMA-group (13). (7 of 47) 2-8 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.

redundant system Check the standby units. associated with this link. Class Sev. (8 of 47) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. the associated facility. 5 Com Min Y ima-grp-ne-nl INSUFLNKS There is an Check the status of the insufficient number links at the near-end. associated group. has been lost.3. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 4 Com Min Y ima-grp-fe-nl INSUFLNKS There is an Check the status of the insufficient number links at the far-end. Index2 = not used 2 Com Min Y ima-lnk-lif LIF One or more IMA Check the clock frames are lost. Alarm type = IMA-link (14). end. Check if the configured IP address for the ping connectivity check is correct. associated facility. 6 Com Min Y ima-grp-fe-blk BLOCKED The far-end is Check the status of the blocked. 3 Com Min Y ima-lnk-lods LODS The link is out of Check the clock delay configuration for the synchronization. Index2 = not used 1 Eqp Maj N loss-over-cap SWCAP The switchover Check the link on the capability in a standby NT unit. Wait for the Quench timeout. Alarm type = SHDSL (23). Index1 = not used. 8 Com Min Y ima-lnk-rxblk UNUSABLE-IMA The reception is Check the link blocked because of configuration at the far- a problem at the end. Index1 = IfIndex of IMA-link. on the network side. 7 Com Min Y ima-lnk-txblk UNUSABLE-IMA The transmission is Check the link blocked because of configuration at the far- a problem at the end. 2 — IACM Alarms No. 4 Com Min Y ima-lnk-misc MISCONN There is a Check the link connection configuration at the far- problem in the link. far-end.01 December 2015 2-9 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . Index1 = ifIndex of SHDSL physical port. address has failed. of links at the near- end. far-end. 6 Com Min Y ima-lnk-fault FAULT-IMA There is a fault in Check for problems with the link facility. 5 Com Min Y ima-lnk-rfi RFI-IMA There is a remote Check the state of the link failure. Index2 = device ID 11 Com Min Y shdsl-n-loopback NLOOPBACK Loopback is active Testing is in progress. 3 Eqp Maj Y ping-check-fail PINGFAIL The ping Check the transmitting connectivity check fiber cable. to a specific Check the default destination IP gateway configuration. of links at the far- end. Alarm type = Redundancy (20). IMA group at the far- end.

on the customer side. 18 Com Min Y shdsl-atm-ncd ATMNCD No ATM cell Check the clock delineation subsystem or the ATM configuration. 13 Com Min Y shdsl-conferr CONFERR There is a Check the configuration configuration parameters supported error. 15 Com Min Y shdsl-lpr LPR Loss of power at Check the power supply STU-R at the STU-R. Index2 = not used 1 Proc Maj Y sw-rollback SWROLLBK The system cannot Remove the corrupted make the NotActive OSWP (abort operation). 14 Com Min Y shdsl-atm-lcd ATMLCD Loss of ATM cell Check the clock delineation subsystem or the ATM configuration. 16 Com Min Y shdsl-secu-err SECUERR Unable to disable Check for devices that STU-R access do not support disabling the STU-R access. operational (although no error Activate the in the database is downloaded OSWP. detected). Index1 = EquiptSlotId of NT unit 2 Proc Maj Y db-rollback DBROLLBK The system cannot Download the desired make the selected database again. 2 — IACM Alarms No. Alarm type = SwMgnt (29).3. Index1 = see specific alarm. The system performs an implicit rollback to the previous active OSWP (and linked database).01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 12 Com Min Y shdsl-c-loopback CLOOPBACK Loopback is active Testing is in progress. The system comes up with the selected OSWP and the previous linked database (if possible). 17 Eqp Min Y shdsl-dev-fault DEVFAIL Device fault Check the equipment. OSWP and linked database operational (an error is detected in the linked database). by the device. Index1 = EquiptSlotId of NT unit (9 of 47) 2-10 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. OSWP and linked Download the desired database OSWP again. Class Sev.

Class Sev. Index1 = 0. The voice package server unit started with the default CDE values.01 December 2015 2-11 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . Index1 = lowest EquiptSlotId of the active voice package server 5 Proc Maj Y inv-cde-file xVPSINVCDE This alarm is raised Download the desired by the NT unit CDE file again. 2 — IACM Alarms No. download. Com Ind( N( der-temp1. Index1 = lowest EquiptSlotId of the active voice package server 6 Proc Maj Y miss-cde-file MISSCDE This alarm is raised Download the desired by the NT unit CDE file again.3. triggered software download. 9 Proc Maj N low-disk-space OSWPDLDNOSPACE There is Clean up the software insufficient space storage and re- for system. experienced a Restore the desired database database. when there is no Activate the CDE file to downloaded CDE file. The unit started with the default database. Index2 = not used (10 of 47) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. package server unit is corrupted... 8 Proc Maj Y cde-hash-error CDEHASHERR This alarm is raised Download a new CDE by the NT unit profile with valid hash when a new CDE key profile is active but Activate the this CDE profile downloaded CDE file. Logging mode = disabled Alarm type = SpaFilter (35). Index1 = 1. related basic alarm. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 4 Proc Maj Y xvps-inv-dbase xVPSINVDB The voice package Download the desired server unit has database again. corruption. Report mode = Check the setting of the disabled related temporal filter. Index2 = 0 Note: These values are inherited from the related basic alarm 1 . when the CDE file Activate the in the voice downloaded CDE file. download to the voice package server unit. Alarm type = TmpFilter (34). hash key is wrong.31 TF–<condtype>(5) Derived alarm for Check the cause of the 31 2) 2) temporal filter.

occurred. occurred. 3 Com Min Y xdsl-ne-lom LOM A near-end loss of Check the physical line margin has (new distributors).3. ensure that the bit rates fit within the standard. 2 Com Min Y xdsl-ne-lof LOF A near-end loss of Check modem frame has equipment. was not reached after initialization. occurred. related basic alarm. Logging mode = disabled Alarm type = xDSL (38). Class Sev.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . Index2 = not used 1 Com Min Y xdsl-ne-los LOS A near-end loss of Check the physical line. Report mode = Check the setting of the disabled related spatial filter. cannot be used. 5 Com Crit Y xdsl-act-cfg-error CFGERR The line Update the profile configuration data parameters. medium... Com Ind( N( der-spa1. the normal power-down of CPE. 6 Com Maj Y xdsl-act-not-feas CAPINSUF The line capacity is Check the configuration not high enough to data. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 1 . 12 Com Min Y xdsl-fe-lpr LPR A far-end loss of There is no repair power was required because this is detected. 9 Com Min Y xdsl-ne-lcd LCD A loss of near-end Check the quality of the cell delineation has line.31 SF–<condtype>(6) Derived alarm for Check the cause of the 31 2) 2) spatial filter. 10 Com Min Y xdsl-fe-los LOS A far-end loss of Check the physical line. 11 Com Min Y xdsl-fe-lof LOF A far-end loss of Check modem frame has equipment. signal has occurred. Index1 = ifIndex of xDSL physical port. Ensure that the pilot tones are not marked. signal has occurred. 4 Com Min Y xdsl-ne-ese ESE Near-end excessive Check the physical server errors have communication occurred. occurred. 7 Com Min Y xdsl-up-br-reach LORATE The upstream Lower planned upstream planned bit rate bit rate. 2 — IACM Alarms No. 8 Com Min Y xdsl-ne-ncd NCD A near-end cell Check the quality of the delineation has line. If Glite is used. set up the Check the physical line requested profile. (length and noise). (11 of 47) 2-12 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. occurred.

server errors have occurred. result of Check the physical line. occurred. 18 Com Min Y xdsl-do-br-reach LORATE The downstream Lower the planned planned bit rate downstream bit rate. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 13 Com Min Y xdsl-fe-lol LOL A far-end loss of Check the physical line. 15 Com Min Y xdsl-fe-ese ESE Far-end excessive Check the physical line. 16 Com Maj Y xdsl-act-comm COMMF Unsuccessful Check the peer modem initialization as a type. 24 Com Maj Y xdsl-fe-cpe-pol CPEPOLICING There was an Check the peer modem activation failure type. 2 — IACM Alarms No. Class Sev. retransmission (RTX) profile. occurred. communication problems 17 Com Min Y xdsl-act-modem NOPEER Peer modem not Wait until the modem is detected connected. 23 Com Min Y xdsl-fe-upbo-vio UPBOVIOLATION A far-end UPBO Check the peer modem violation has type. 20 Com Min Y xdsl-fe-lcd LCD A far-end loss of Check the quality of the cell delineation has line. due to CPE policing.998. occurred. Index2 = not used (12 of 47) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. TC mode and the mode supported by the connected CPE. Check the physical line. TC mode of the line.01 December 2015 2-13 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . CPE) or modify/ supported at one or unconfigure the both ends. Alarm type = xDSLTca (39).3. was not reached after initialization. 19 Com Min Y xdsl-fe-ncd NCD A far-end cell Check the quality of the delineation has line. 26 Com Maj Y xdsl-frtx-init-fail FRTXINITF No successful Ensure that Standard initialization due to ARQ (ITU-T G. Index1 = ifIndex of xDSL physical port.4) is forced RTX while supported at both ends RTX is not (LT. 25 Com Maj Y xdsl-tpstc-mis TPSTCMIS A mismatch is Check the peer modem detected between type or change the TPS- the configured TPS. 27 Com Min Y xdsl-vect-dle DLE Loss of upstream Check physical line. 14 Com Min Y xdsl-fe-lom LOM A far-end loss of Check the physical line margin has (new distributors). occurred. link was detected. signal due to disorderly leaving event.

encountered by the ADSL line in the current 15-minute interval has reached its threshold value. unavailable Check the modem seconds equipment. ADSL line in the current one-day interval has reached its threshold value. 2 QoS Min N xtca-ne-ses T-SES The number of Check the physical line. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 1 QoS Min N xtca-ne-es T-ES The number of Check the physical line. (13 of 47) 2-14 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.3. severely errored Check the modem seconds equipment. Class Sev. 3 QoS Min N xtca-ne-uas T-UAS The number of Check the physical line. 4 QoS Min N xtca-ne-day-es T-ES The number of Check the physical line. unavailable Check the modem seconds equipment. errored seconds Check the modem encountered by the equipment. 2 — IACM Alarms No. 6 QoS Min N xtca-ne-day-uas T-UAS The number of Check the physical line. severely errored Check the modem seconds equipment. errored seconds Check the modem encountered by the equipment.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . encountered by the ADSL line in the current one-day interval has reached its threshold value. encountered by the ADSL line in the current 15-minute interval has reached its threshold value. 5 QoS Min N xtca-ne-day-ses T-SES The number of Check the physical line. ADSL line in the current 15-minute interval has reached its threshold value. encountered by the ADSL line in the current one-day interval has reached its threshold value.

encountered by the ADSL far-end line in the current one- day interval has reached its threshold value. errored seconds Check the modem encountered by the equipment. errored seconds Check the modem encountered by the equipment. 9 QoS Min N xtca-fe-uas T-UAS The number of Check the physical line. 2 — IACM Alarms No.3.01 December 2015 2-15 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . ADSL far-end line in the current 15- minute interval has reached its threshold value. 12 QoS Min N xtca-fe-day-uas T-UAS The number of Check the physical line. encountered by the ADSL far-end line in the current one- day interval has reached its threshold value. (14 of 47) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. 10 QoS Min N xtca-fe-day-es T-ES The number of Check the physical line. severely errored Check the modem seconds equipment. severely errored Check the modem seconds equipment. unavailable Check the modem seconds equipment. encountered by the ADSL far-end line in the current 15- minute interval has reached its threshold value. unavailable Check the modem seconds equipment. ADSL far-end line in the current one- day interval has reached its threshold value. encountered by the ADSL far-end line in the current 15- minute interval has reached its threshold value. Class Sev. 11 QoS Min N xtca-fe-day-ses T-SES The number of Check the physical line. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 7 QoS Min N xtca-fe-es T-ES The number of Check the physical line. 8 QoS Min N xtca-fe-ses T-SES The number of Check the physical line.

3. Class Sev. problem. 17 QoS Min N xdsl-auto-port. encountered by the xDSL line in the If this does not solve the current 15 minutes problem. noise conditions expected/observed on the line. above group upstream minimum bit rate but below group upstream planned bit rate. error-free Check the modem throughput seconds equipment. Index2 = not used 1 Com Min Y up-plan-bitrate BELOWPLANRATE Group upstream Lower group upstream actual bit rate is planned bit rate. encountered by the xDSL line in the If this does not solve the current one-day problem. error-free Check the modem throughput seconds equipment. 2 — IACM Alarms No. check whether interval has the RTX configuration is reached its in accordance with the threshold value. noise conditions expected/observed on the line. check whether day interval has the RTX configuration is reached its in accordance with the threshold value. noise conditions expected/observed on the line. encountered by the xDSL far end line in If this does not solve the the current 15 problem. reached its threshold value (within the 1 week sliding window) Alarm type = bonding (54). Index1 = IfIndex of bonding group. noise conditions expected/observed on the line. 14 QoS Min N xtca-day-leftrs T-LEFTRS The number of low Check the physical line. 16 QoS Min N xtca-fe-day-leftrs T-LEFTRS The number of low Check the physical line. encountered by the xDSL far end line in If this does not solve the the current one. error-free Check the modem throughput seconds equipment.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . reset of automatic port Check the modem reset attempts has equipment. 15 QoS Min N xtca-fe-leftrs T-LEFTRS The number of low Check the physical line. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 13 QoS Min N xtca-leftrs T-LEFTRS The number of low Check the physical line. error-free Check the modem throughput seconds equipment. check whether minutes interval the RTX configuration is has reached its in accordance with the threshold value. T-AUTOPORTRESET The total number Check the physical line. (15 of 47) 2-16 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. check whether interval has the RTX configuration is reached its in accordance with the threshold value.

4 Com Min Y down-plan-bitrate BELOWPLANRATE Group downstream Lower group actual bit rate is downstream planned bit above group rate. 10 Com Maj Y register REGFAIL A discovery or Check the CPE. Class Sev. bonding.1x. group are actually Check the CPE. 3 Com Maj Y up-config-notfeas BELOWCONFRATE Group upstream Check configuration actual bit rate is data. 11 Com Min N group-incomplete BGINCOMPL Not all configured Check the xDSL wiring lines of the bonding configuration. 2 — IACM Alarms No. Index1 = ifIndex of interface on which authentication occurs (for example. set up the configured group upstream minimum bit rate. Index2 = not used (16 of 47) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. actual bit rate Check line state. aggregation register failure is detected. the PPPoE interface for PPPoE). 8 Com Min Y non-bonding-cpe NOBONDCPE The CPE connected Check the modem. not high enough to Check physical line.3. dropped below group downstream minimum bit rate. not high enough to Check physical line. downstream minimum bit rate but below group downstream planned bit rate. BELOWCONFRATE Group downstream Check configuration feas actual bit rate is data. 5 Com Min Y down-min-bitrate BELOWMINRATE Group downstream Check physical line. connected to more Check the CPE. actual bit rate Check line state. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 2 Com Min Y up-min-bitrate BELOWMINRATE Group upstream Check physical line. Alarm type = authentication (55).01 December 2015 2-17 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . part of the bonding group. 9 Com Maj Y multiple-cpes BGMORECPE The lines of the Check the xDSL wiring bonding group are configuration. the bridge port interface for 802. does not support Check the physical lines. than one CPE. 6 Com Maj Y down-config-not. set up the configured group downstream minimum bit rate. dropped below group upstream minimum bit rate.

Sessions with that and BRAS IP address. Index1 = mediaGatewayId (identifier of the affected media gateway).01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . virtual certain BRAS that router. with the signaling gateway controller. with the media gateway controller. Alarm type = ANCP (58). or when all the ANCP Sessions with that BRAS are deleted by the operator. BRAS enter the established state.. or • no VLAN: RADIUS server did not return a VLAN while no default VRF is locally configured for the domain.g. Class Sev. partition all the ANCP id.3. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 2 Proc Maj Y vlan-assign-fail VLANASGFAIL Failure to assign a Check the system VLAN for a user configuration. Session with a interfaces. (17 of 47) 2-18 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. Index2 = BRAS TCP Port 1(7) Com Maj NS This alarm is raised Check admin status of A when the ISAM has all ANCP Adjacency at least one ANCP components (e. Index1 = BRAS IP address. 2 — IACM Alarms No. VLAN returned by RADIUS server is not locally configured in the system. Alarm type = IVPS (74). and VLAN). Index2 = not used 1 Com Crit Y Loss of contact Check environment. own and peers’ ANCP It is cleared when capabilities. TCP port number. 2 Com Crit Y Loss of contact Check environment. leaves the Check compatibility of established state. session: Check the RADIUS server • unknown VLAN: configuration.

18 Com Maj Y High temperature Check the environment and subscriber line. alarmInfo = accessEquipmentAsamId 16 Com Maj Y Termination exist Check user port in IVPS but not in identification. AlarmType = IVPS (74). This means that none of the non-ESA MGCs are still available. to POLT did not Reset POLT. between IVPS and POLT. 10 Pro Maj Y Current POLT CDE Download proper POLT not useful. Index2 = accessBoardId (identifier of the slot holding th board). Alarm type = (74). Index2 = accTerminationUserPortId (identifier of the user port). SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 3 Com Crit Y FAILOVERtoESAMGC The MG made a The following two fail-over to the situations may apple: Emergency • The operator StandAlone Media manually triggered a Gateway failover.3. 19 Com Maj Y L1 act failure Check the environment and subscriber line. Class Sev. • The system autonomously triggered a failover.01 December 2015 2-19 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . service blocked. As such. The repair action is to make sure that at least one of the non- ESA MGCs come back in service. 2 — IACM Alarms No. Index1 = accessBoardHldrEquipmentId (identifier of the NE holding the board). board. therefor CDE again. (18 of 47) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. 20 Com Maj Y Over current Check the environment and subscriber line. several reasons an operator may trigger a failover. and subscriber line. media gateway controller 17 Com Maj Y Return current to Check the environment ground. the repair action is under the control of the operator. Index1 = accTerminationHldrEquipmentId (identifier of the NE holding the user port). 11 Pro War N Downloading CDE Lock/unlock POLT. There are Controller. 12 Pro Maj Y Associate board is Check the associated of wrong type. succeed. Only reported from NT. alarmInfo = accessEquipmentAsamId 8 Com Crit Y LT boards not Check interface reachable.

This alarm applies only to an ERAM-A Remote Aggregator. 26 Eqp Maj N XVPS disk has been Check IVPS disk and used 90% release more space. Index1 = hostSfpFaceplateNumber. Class Sev. 2 — IACM Alarms No. 28 Eqp Crit Y XVPS resource is Restrain the rate at overloaded which the MG admits calls. the threshold AlarmType = IVPS (74). Index2 = lanxPortNumber (SHub) or Ethernet Port (IHUB) 1 Com Crit Y host-sfp-los HSFPLOS Host shelf downlink Check the physical line.3. 29 QoS Min Y Low QoS delay Check the Network. This alarm applies only to an ERAM-A Remote Aggregator. 22 QoS Maj Y QoS packet loss Check the Network. (19 of 47) 2-20 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. Check the host shelf SFP Host shelf downlink presence. service blocked 25 Eqp Crit Y XVPS has lost all Reconfigure ISAM-V. persistent data after restart. 2 Com Crit Y host-sfp-tx-fail HSFPTXF Host shelf downlink Check the host shelf SFP SFP transmission module. failure.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . 3 Com Crit Y host-sfp-not-prst HSFPNP Host SFP missing. exceeds the threshold Alarm type = SFP (76). therefor CDE again. SFP detected but later removed. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 21 Com Maj Y Line wiring mix-up Check the subscriber line for any line wiring mix-up. last downloaded data base. SFP loss of signal. exceeds the threshold 23 QoS Min Y QoS jitter exceeds Check the Network. Index1 = not used. 27 Pro Maj Y XVPS is not able to Download proper make active the database again. This alarm applies only to an ERAM-A Remote Aggregator. Index2 = not used 24 Pro Crit Y Current XVPS CDE Download proper IVPS not useful. XVPS is not configured.

6 Eqp Min N host-sfp-rmtlt HSFPUEPR The host SFP is not Check for missing host assigned to any SFP assignment remote LT units but configuration. This alarm applies only to an 7330 ISAM FTTN shelf. This alarm applies only to an ERAM-A Remote Aggregator. This alarm applies only to an 7330 ISAM FTTN shelf. This alarm applies only to an ERAM-A Remote Aggregator. (20 of 47) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. module does not match the planned shelf type of the assigned remote LT configured for the Host-side SFP module. Index2 = not used 11 Com Crit Y exp-sfp-los ESFPLOS ES SFP loss of Check the physical line. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 4 Com Crit Y host-sfp-inv-id HSFPINVID Host shelf downlink Check the host shelf SFP SFP does not have a module ID. module does not match the assigned remote LT slot ID that is configured for the Host-side SFP module.01 December 2015 2-21 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . valid Alcatel- Lucent ID. 5 Com Crit Y host-sfp-ctrl-fail HSFPCTRF Host shelf downlink Check the host shelf SFP SFP control failure. 12 Com Crit Y exp-sfp-tx-fail ESFPTXF ES SFP transmission Check the ES SFP failure. a connection to a Check if the remote LT remote LT unit is unit is cabled to the detected. 7 Eqp Maj Y host-sfp-mismatch HSFPRASM The detected slot Check for cabling error ID of the remote LT or Host-side SFP that is cabled to assignment the Host-side SFP configuration error.3. module or I2C bus. wrong host SFP. This alarm applies only to an ERAM-A Remote Aggregator. Class Sev. Index1 = EquiptSlotId of corresponding LT unit in ES. signal. type of the remote shelf type planning error LT that is cabled to or assignment the Host-side SFP configuration error. module. Alarm type = SFP (76). 2 — IACM Alarms No. 8 Eqp Min N host-sfp-incompt HSFPINCOMPS The actual shelf Check for cabling error.

network side on each pair 6 Com Min Y shdsl-c-aten CATEN Loop attenuation Check the signal on the alarm on the customer side. 14 Com Crit Y exp-sfp-inv-id ESFPINVID ES SFP does not Check the ES SFP have a valid module ID. This alarm applies only to an 7330 ISAM FTTN shelf. on the optical link. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 13 Com Crit Y exp-sfp-not-prst ESFPNP ES SFP missing. word on the customer side on each pair 5 Com Min Y shdsl-n-aten NATEN Loop attenuation Check the signal on the alarm on the network side. later removed. 17 Com Crit Y exp-sfp-2-los ESFP2LOS Loss of signal on Check the connections SFP 2. on the optical link. This alarm applies Check if the attenuation only to the SB-REM. Check the SFP status on the host shelf and remote LT. SFP control failure. Index2 = linkID (higher 16 bits) + device ID (lower 16 bits) 3 Com Min Y shdsl-n-losw NLOSW Loss of Check the signal on the synchronization network side. word on the network side on each pair 4 Com Min Y shdsl-c-losw CLOSW Loss of Check the signal on the synchronization customer side. 16 Com Crit Y exp-sfp-1-los ESFP1LOS Loss of signal on Check the connections SFP 1. 2 — IACM Alarms No.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . Index1 = IfIndex of SHDSL physical port. 15 Com Crit Y exp-sfp-ctrl-fail ESFPCTRF The SFP alarm for Check the ES SFP the ES downlink module or I2C bus. Alarm type = SHDSL_ISAM (82). on the optical link is excessive. excessive. This alarm applies only to an 7330 ISAM FTTN shelf. ES Check the ES SFP SFP detected but presence. This alarm applies only to an 7330 ISAM FTTN shelf. customer side on each pair (21 of 47) 2-22 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.3. Class Sev. This alarm applies Check if the attenuation only to the SB-REM on the optical link is and the FD-SEM. Check the SFP status on the host shelf and remote LT. Alcatel-Lucent ID.

SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 7 Com Min Y shdsl-n-snr NSNR Signal-to-noise Check the signal on the ratio alarm on the network side. DC A takes Check the power over. Class Sev. Index2 = not used 1 Eqp Maj N custextalarm1 CUSTALARM1 SB-REM — customizable external alarm 1 2 Eqp Maj N custextalarm2 CUSTALARM2 SB-REM — customizable external alarm 2 3 Eqp Maj N custextalarm3 CUSTALARM3 SB-REM — customizable external alarm 3 4 Eqp Maj N custextalarm4 CUSTALARM4 SB-REM — customizable external alarm 4 5 Eqp Maj N custextalarm5 CUSTALARM5 SB-REM — customizable external alarm 5 Alarm type = PlugInUnit2 (84). Index2 = not used 1 Eqp Maj N pluginfan FAN REM fan power Check the REM fan.01 December 2015 2-23 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . network side on each pair 8 Com Min Y shdsl-c-snr CSNR Signal-to-noise Check the signal on the ratio alarm on the customer side. segment termination. This alarm applies only to the SB-REM shelf. customer side on each pair 9 Com Min Y shdsl-n-dccont NDCCONT DC continuity fault Check the equipment on the network side and wiring on the on each pair network side. cabling. alarm This alarm applies only to the SB-REM shelf. Alarm type = CustomExternalAlarms (83). low. DC B takes Check the power over. Index1 = EquiptSlotId (index in equipment card table).3. low. This alarm applies only to the SB-REM shelf. 19 Com Min Y shdsl-c-actfail CACTFAIL Activation failed at Check the CO wiring of a customer the different segments. 2 Eqp Maj N plugin-dc-a DCA REM DC A voltage Check the fuse. Index1 = EquiptSlodId (index in equipment card table). cabling. 10 Com Min Y shdsl-c-dccont CDCCONT DC continuity fault Check the equipment on the customer and wiring on the side on each pair customer side. (22 of 47) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. 2 — IACM Alarms No. 3 Eqp Maj N plugin-dc-b DCB REM DC B voltage Check the fuse.

2 — IACM Alarms No. causes: power failure. to power temperature. an so on. This alarm applies only to the SB-REM shelf. on and off shutdown.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . The relays are no longer configurable and are switched to the hardware default position. when the NTR signal is not available. when the NTR signal is not available. excessive over temperature. An NTR- B loss is reported even when there is no NT unit in the NT-B slot. malfunction. 6 Eqp Maj Y ntr-a-loss NTRALOS The LT unit reports Check the status of the an NTR loss event NT-A NTR. An NTR- A loss is reported even when there is no NT unit in the NT-A slot. REM going the REM and the out of service due cabinet: cabling. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 4 Eqp Crit Y plugin-dg DG REM dying gasp Check the following at alarm.3. mains switch off. (23 of 47) 2-24 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. 7 Eqp Maj Y ntr-b-loss NTRBLOS The LT unit reports Check the status of the an NTR loss event NT-B NTR. 5 Eqp Crit Y apsf-alarm APSF Applique power Check applique power supply supply. fuse. Class Sev. Possible switch.

Check the physical mismatch REM controller connection of the FD- board serial REM. 17 Eqp Maj Y fibre-conn. between two configuration save actions were lost due to a reset of the NT unit or of the voice package server unit. Class Sev. 2 — IACM Alarms No.3. identification of the FD- Note: This alarm is REM only supported for certain customers (based on the operator ID) (24 of 47) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.01 December 2015 2-25 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . FIBRECONNMIS The detected FD. manually changes to the save the configuration voice package that is on the voice server database package server unit to that were made the NT unit. number does not Check the configuration match the of the CTRL board configured value. If there are server. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 11 Eqp Crit Y xvps-conf-loss xVPSCONFL The voice package Compare the server configuration on the configuration saved voice package server on the NT unit configuration saved on differs from the the NT unit with the actual configuration on the configuration on voice package server the voice package unit. entries in the MAC table on the LT unit. Index1 = lowest EquiptSlotId of the active voice package server pair 12 Eqp Min N mac-entry-nofree NOFREEMAC There are no No special repair action available MAC needed. The differences.

Index1 = EquiptSlotId of the LT. Class Sev.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . 2 — IACM Alarms No. 20 Eqp Maj Y ctrl-dnld-failure SWDNLDCCFLD The downloading of Check the firmware the Software image version in the alarm. The equipment between NT and LT may include NTIO. remote SFP and CTRL board (on FD-REM). EquipTCAPMISMATC HighCap key is Check the speed mismatch H enabled. NTIO. The end-to-end link capability takes into account the speed capability of equipment between (and including) NT and LT (i.e. host are both HighCap SFP. remote SFP and capable but at CTRL board (on FD- least one piece of REM). CTRL board.3. between NT and remote LT. plugged in the expansion Additional Info shelf. host SFP. to the controller Restart the first LT card failed. host SFP. host SFP. with the end-to. remote SFP. NTIO. speed capability of NT. Index1 = EquiptSlotId of the LT. Hi-Cap License and LT). NT and LT capability of NTIO. equipment between NT and LT is not HighCap capable. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 18 Eqp Maj N link-cap-mismatch LINKCAPMISMATCH The actual link Check for faulty fiber speed is not in line link. 19 Eqp Min N Equipt-cap. remote SFP and CTRL end link capability board (on FD-REM). contains: Current Running Firmware Version of the Controller Card (25 of 47) 2-26 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.

The repair action is to replace the board. The alarm is cleared as soon as the planned board configuration is within the HW resource limits of the board. The might be required to alarm is raised clear the alarm and to when the SW on the check that the problem board fails to apply is fixed. a ports or QoS) of restart of the board that board. hardware issue Check the even though the ltHwStatusTable. Vlan ports or resource limits. Other services are not affected.01 December 2015 2-27 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . (26 of 47) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. The repair action is to replace the board. 2 — IACM Alarms No. Vlan ports or QoS) requested on that board. configuration exceeds the HW resource limits of the board.3. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 21 Eqp Maj Y board-hw-issue BOARDHWISSUE Service is impacted There is a hardware due to a board issue with the board. Class Sev. The alarm is raised Check the planned as soon as the internal HW resources planned board used by the board. 22 Eqp Maj Y HWCONFIGFAIL The HW of the Undo the last applied board can not fully configurations (Bridge support the ports. The alarm is cleared as soon as the configuration in HW is back in line with the requested configuration. If the configuration alarm is not cleared (Bridge ports. for the MELT functionality. then MELT functionality is affected for the set of lines served by this SLIC component. QoS). 23 Eqp Maj Y HWLIMITSEXCEEDED The board Remove configuration configuration on the board (Bridge exceeds the HW ports. Vlan because of this action. the requested configuration in HW. If this board can start up indicates there is a and other services problem with one of the could be provided SLIC components used successfully. If this data does not reveal errors then there is another hardware issue and the service impact is not defined.

Class Sev. The usual root causes are: • The tip is connected to AC source. Index2 = not used 2 Eqp Maj Y ground-key GRDKEY The current Check the cabling of the threshold of the port. The the fans. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations Alarm type = SIP PlugInUnit (99). port is automatically shut Check the port. Alarm type = SIP Termination (100). physical line of the port is exceeded. 3 Eqp Maj Y port-hightemp HITEMP The temperature Check the ambient threshold on the temperature. down. 7 Com Maj Y reg-domainname SIPREGDN SIP registration Check the domain name failure. physical PSTN port Check the operation of is exceeded. • The ring is connected to a source of high voltage or to AC. Index2 = not used 3 Com Crit Y dhcp-unreach DHCPUNRCH The DHCP server is Check the link between unreachable on this the system and the unit. because of failure response from server Additional information contains a SIP error response from th registrar server. because of resolve domain name failure. 6 Eqp Maj Y port-jbfltca JBFLTCA The Jitter Buffer Check the JB fill level of fill level threshold the port. 2 — IACM Alarms No. Index1 = EquipSlotId (index in equipment card table). such as 403 Forbidden (27 of 47) 2-28 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.3. 8 Com Maj Y reg-auth SIPREGAUTH SIP registration Check the failure. on this physical PSTN port is exceeded. Index1 = ifIndex of PSTN physical port. because of message timeout 10 Com Maj Y reg-srvfailresp SIPREGFRSP SIP registration Check the SIP server failure. DHCP server.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . because of authentication element authenticate failure 9 Com Maj Y reg-timeout SIPREGTO SIP registration Check the network failure.

01 December 2015 2-29 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . (28 of 47) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.3. Index1 = file server ID (IP address). Index1 = not used. because of element authenticate failure 18 Com Maj Y subs-refreshfail SIPSUBSRTTO SIP subscribe Check network refresh failure. the alarm will be cleared Alarm type = NonAlcateldev (104). because of failure response from server 16 Com Maj Y subs-domainname SIPSUBSDN SIP subscribe Check domain name failure. Check the SIP server because of failure response from server 15 Com Maj Y subs-srvfailresp SIPSUBSFRSP SIP subscribe Check the SIP server failure. Check the because of authentication element authenticate failure 13 Com Maj Y inv-timeout SIPINVTO SIP invite failure. 2 — IACM Alarms No. failed. Index2 = not used 1 Com Maj N fileserv-unavail FTPSRVUNAVAIL The system is not Check if the file transfer able to connect to server is correctly the file server for a configured. because of resolve domain name failure 17 Com Maj Y subs-auth SIPSUBSAUTH SIP subscribe Check authentication failure. because of message timeout 19 Com Maj Y subs-inittimeout SIPSUBSINTO SIP subscribe initial Check network failure. Index2 = not used 1 Eqp Crit N loss-env-mon LOSSENVMON The environment Verify if there is an box does not exist environment box. Check the network because of message timeout 14 Com Maj Y inv-srvfailresp SIPINVFRSP SIP invite failure. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 11 Com Maj Y inv-domainname SIPINVDN SIP invite failure. The alarm is cleared when a successful file transfer has been completed. file transfer or the Check the network-to- file transfer has file transfer server. This alarm is raised when this event occurs. Alarm type = FileTransfer (105). Class Sev. or is not alive. Check the domain name because of resolve domain name failure 12 Com Maj Y inv-auth SIPINVAUTH SIP invite failure. because of message timeout 20 Com Min N emergency-call ECALLACT Emergency call is When emergency call active finishes.

3 QoS Min Y upobc-overflow UPOBCFLOW Upstream load to Check the LT load to OBC overflow OBC in upstream. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations Alarm type = TrafficOverflow (106). 2 QoS Min Y up-overflow UPOVERFLOW Upstream load Check the LT load in overflow upstream. 3 QoS Min N etca-day-los ETHLOSDAY The number of LOS Check the physical line. 4 QoS Min N etca-day-fcs ETHFCSDAY The number of FCS Check the physical line. Index1 = EquiptSlotId (index in NT equipment card table). 2 — IACM Alarms No. Index1 = ifIndex of Ethernet interface. errors encountered Check the modem by the Ethernet equipment. 6 QoS Min Y lwpri-overflow LPDRFLOW The number of BE Check the voice and and CF packets video loads. errors encountered Check the modem by the Ethernet equipment. (29 of 47) 2-30 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.3. interface in the current 15-minute interval has reached its threshold value. errors encountered Check the modem by the Ethernet equipment. interface in the current 15-minute interval has reached its threshold value. Alarm type = EthTca (107). interface in the current one-day interval has reached its threshold value. Class Sev. 4 QoS Min Y dwobc-overflow DWOBCFLOW Downstream load Check the LT load to to OBC overflow OBC in downstream. 5 QoS Min Y dw-overflow DWOVERFLOW Downstream load Check the LT load in overflow downstream. Index2 = not used 1 QoS Min N etca-los ETHLOS15 The number of LOS Check the physical line.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . Index2 = not used 1 QoS Min Y fanout FANOUT LT load overflow Check the LT load. interface in the current one-day interval has reached its threshold value. errors encountered Check the modem by the Ethernet equipment. 2 QoS Min N etca-fcs ETHFCS15 The number of FCS Check the physical line. dropped exceeds the threshold.

3. exceeds the threshold which is same as the temperature to cause board in thermal major alarm. transmission failure 3 Com Min Y user-sfp-not-prst LTSFPNP User SFP is not Check if the SFP is detected. by the Ethernet interface in the current 15 minutes interval has reached its threshold value. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 5 QoS Min N etca-rx-octets ETHRXB15 The number of Add extra lines in the received octets by LAG. Index1 = ifIndex of Ethernet interface (of port type 'UNI'). the Ethernet interface in the current one-day interval has reached its threshold value. Alarm type = EthSFP (108). 4 Com Min Y user-sfp-inv-id LTSFPINVID User SFP does not Check the module ID of have a valid the SFP. 8 QoS Min N etca-day-tx-octets ETHTXBDAY The number of Add extra lines in the transmitted octets LAG. present.01 December 2015 2-31 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . Class Sev. Alcatel-Lucent ID. 5 Com Crit Y user-sfp-t-exceed LTTEMPEXCED User SFP Check the SFP temperature temperature. by the Ethernet interface in the current one-day interval has reached its threshold value. the Ethernet interface in the current 15 minutes interval has reached its threshold value. 6 QoS Min N etca-tx-octets ETHTXB15 The number of Add extra lines in the transmitted octets LAG. signal 2 Com Min Y user-sfp-tx-fail LTSFPTXF User SFP Check the SFP module. (30 of 47) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. 7 QoS Min N etca-day-rx-octets ETHRXBDAY The number of Add extra lines in the received octets by LAG. Index2 = not used 1 Com Min Y user-sfp-los LTSFPLOS User SFP loss of Check the physical line. 2 — IACM Alarms No.

"1. SubChannelGroup. ONT Port #) E. means the port on which vMAC address is not able to be allocated successfully.1.1. For NG-PON2. 1 Com Min Y mac-conflict BRGMACCONFLICT Duplicate MAC No special repair action address on the required. Index2 = queue index.1.g.g. threshold. E. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 6 Com Min Y user-sfp-t-exceed LTSFPMIS User SFP Check the SFP type.1. it only indicates that the MAC address forwarding to that VLAN is not able to allocate vMAC address.For GPON. Index2 = see specific alarm number. Index2 = mediaGatewayId (identifier of the affected media gateway) 1 Com Crit Y mgc-unreachable MGWCLOSS Loss of contact Check the network with the media connections. Alarm type = QueueCounter (112). ONT #) E. "1. Index1 = slot ID of voice package server unit(9). ONT Slot #. 2 — IACM Alarms No.3. gateway controller. ONT Port #). For NG-PON2.1. 2 QoS Min Y queue-load QUEUELD The queue load Check the corresponding exceeds the queue load. Remark: index2 = L2Forwarder ID (VLAN ID). ONT Slot #..1. The bridge port with the next MAC address is causing the conflict. Alarm type = MEGACOMediaGateway (113). additional information contains comma-delineated AID of bridgeport in decimal format (ChannelGroup. VLAN port on top of this This bridge port bridge port.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide .1". additional information contains comma-delineated AID of ONT UNI in decimal format (ChannelGroup. SubChannelGroup. Index2 = Layer 2 forwarder ID (VLAN ID) 2 Com Min Y vmac-full BRGVMACFULL Virtual MAC Disable the vMAC address is full on translation functions for the bridge port the L2 forwarder ID indicated by which is attached to the index1.1" or AID of ONT in decimal format (ChannelGroup.g. the queue exceeds the threshold. XG-PON1 and NG-PON2 > Index1 = ifIndex of physical line. 1 QoS Min Y queue-drop QUEUEDRFLOW The number of Check the corresponding packets dropped by queue load. Index1. mismatches the configured speed rate (100Mbps / 1Gbps) Alarm type = L2Forward (109) . Class Sev. SubChannelGroup. . Open or close bridge port the conflicted port indicated by manually if needed. (31 of 47) 2-32 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.For GPON. ONT #..1.1".. XG-PON1 and NG-PON2 > Index1 = ifIndex of bridge port. ONT #. "1.

5 Eqp Maj Y lcard-type. (32 of 47) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. LCARDMISMATCH An LT unit is Check the configuration mismatch detected. Alarm type = MEGACOTermination (116). gateway controller.01 December 2015 2-33 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . the repair action is under full control of the operator. Index1 = slot or equipment ID of voice package server unit(8). Index2 = signallingGatewayId (identifier of the affected signaling gateway) 1 Com Crit Y sgc-unreachable SGWCLOSS Loss of contact Check the network with the signaling connections. repair at least one of the non-ESA MGCs to bring it back in service. Alarm type = MEGACOPlugInUnit (115). Index1 = slot or equipment ID of voice package server unit(8) (10) .3. voice package server unit but not in the media gateway controller. Index2 = accTerminationUserPortId (identifier of the user port) (11) 1 Com Maj Y meg-unknown-sub UNSUB A subscriber profile Check the user port is defined in the identification. In such a case. but the on the provisioned board actual unit type is against the unknown or differs configuration on the from the planned equipped board. Index2 = accessBoardId (identifier of the slot holding the voice package server unit) 1 Com Crit Y lcard-unreach. LCARDLOSSWSVCARD The LT unit cannot Check the interface srvcard be reached. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 2 Com Crit Y failover-to-esamgc FAILOVERtoESAMGC The MG made a The alarm is raised in fail-over to the the following situations: Emergency • The operator StandAlone Media manually triggers a Gateway “failover”. unit type. There Controller. are several reasons an operator may decide to perform a failover. 2 — IACM Alarms No. In this case. Class Sev. Index1 = slot ID of voice package server unit. Alarm type = MEGACOSignalingGateway (114). between the voice package server unit and the VoIP units. This means that none of the non-ESA MGCs are available. • The system autonomously triggered a “failover”.

for an ISDN subscriber failed to activate. 5 Eqp Maj Y meg-over-current OVCU The physical ISDN Perform a line test. The port is automatically shut down. Class Sev. Note: alarm is only applicable supported for H248 POTS. 3 Eqp Maj Y meg-high-temp HIGNTEM The temperature Perform a line test. The usual causes are: • Tip is connected to the AC source. Note: alarm is only applicable supported for H248 POTS. port is Over Current. This alarm occurs when the line current is over 40mA. threshold for the physical line of the port was exceeded. 2 — IACM Alarms No.3. 4 Eqp Maj Y meg-act-fail L1ACTF The first link layer Perform a line test. 6 Com Maj Y line-showering LNESHOWER There is a physical Check the subscriber problem in the line line connections. Jitter threshold is exceeded. • Ring is connected to a source of high voltage or AC. exceeded. (33 of 47) 2-34 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. threshold on the physical PSTN port was exceeded. 8 QoS Min Y low-qos-jitter LQOSJITTER The Interarrival Check the RTP jitter.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . Normally over-current is caused by a short circuit or an inconsistent NT device. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 2 Eqp Maj Y meg-ground-key GRDKEY The current Perform a line test. that is causing a malfunction in the line circuit. 7 QoS Maj Y low-qos-packetloss LQOSPKTLOSS The Packet Loss Check the RTP packet threshold is loss.

Index1 = slot ID of voice package server unit. package server pair (that is. Index1 = equipSlotID. Index2 = not used 1 Eqp Maj N loss-lsmswp-cap LSMSWCAP Voice package Check link on standby server switchover voice package server capability in a unit. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 9 QoS Min Y low-qos-delay LQOSDELAY The Round Trip Check the RTP delay. able to activate the Download the correct last downloaded database. Index1 = actual slot Wait for quench time- ID of the voice out. Alarm type = LSM Redundancy (131). 4 Proc Maj Y sig-brd-db-rollback SCARDBROLLBK The voice package Download the database server unit is not again.3. Index2 = not used 2 Eqp Crit Y sig-brd-persist-loss SCARDPDLOSS The voice package Reconfigure the system. package server unit. the slot ID of the preferred active voice package server unit) 2 Eqp Maj N inv-xvps-pair-data xVPSINVDATA The data of the Check the data on each active voice unit of the voice package server unit package server pair. the slot ID of the preferred active voice package server unit) (34 of 47) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.01 December 2015 2-35 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . server unit has lost all persistent data after restart. gateway admits calls. Index1 = actual slot ID of the voice package server pair (that is. 3 Eqp Maj Y sig-brd-disk-full SCARDDSKFUL The voice package Check the IVPS disk and server unit has delete the unused data reached a 90% full on the voice package level. server unit. Alarm type = MEGACOSignalingLt (117). redundant system Check standby voice has been lost. in a redundant configuration is different from the data of the standby server unit. 2 — IACM Alarms No. Class Sev. database. 5 Eqp Crit Y mg-overload MGOVERLOAD The voice signaling Reduce the rate at board resource is which the media overloaded. Delay threshold is exceeded. Note: alarm is only applicable supported for H248 POTS. The board is not configured.

timing reference for the This alarm is only specified synchronous applicable for Ethernet port.n). Check that there is no Alarm Indication Signal (AIS) on the corresponding BITS input. System QL has become resulting in the worse than the shutoff of the BITS configured minimum QL output. BITS-B(1). Check the connection This alarm is only between the equipment applicable for and the ISAM for the Enhanced Clock corresponding BITS Management. XFP (1. IEEE1588-Hybrid(4). IEEEFAIL-A(3). IEEE(3). SFP (0. To get it cleared. IEEE1588-HyBrid-A(5).. Enhanced Clock Management. GNSS-SMA-B(8). This alarm for BITS output. the BITS output signal is shut down and this alarm will also be raised. timing reference. Index2 = portType [upper 16 bits: BITS(0). running (for example. 3 Eqp Crit Y bits-output-shutoff BITSSHUTOFF System QL is lower The configuration than the implies that the BITS configuration of output has been shutoff the QL threshold because the overall for BITS-out. This equipment and the ISAM alarm is only for the corresponding applicable for IEEE1588 timing Enhanced Clock reference. the system must have been locked on a valid external clock source. XFP(2). GNSS- RJ45-B(10). is only applicable Note that when the for Enhanced Clock system clock is in free- Management. Management. is unavailable. IEEE1588-HyBrid-B(6). GNSS-RJ45-A(9). GNSS(5)] + faceplatePort number [lower 16 bits: BITS-A(0).01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . is unavailable. BITSOUT(2).3.. IEEEFAIL-B(4). Class Sev. if the between the equipment actual QL is worse and the ISAM for the than the target QL.n)] 1 Eqp Maj Y bits-fail BITSFAIL The BITS timing Check the peer source has failed or equipment. at least once since the last system reset. has never been locked on any external clock source since the last reset). 4 Eqp Maj Y ieee-fail IEEE1588FAIL Failure or Check the peer unavailability of equipment and the the IEEE1588 connection between the timing source. Check the connection moreover. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations Alarm type = Sync (134) – Index1 =EquiptSlotId. 2 Eqp Maj Y synce-fail SYNCEFAIL The SyncE timing Check the peer source has failed or equipment. (35 of 47) 2-36 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. SFP(1). 2 — IACM Alarms No. GNSS-SMA-A(7).

or successfully get an IP address from DHCP server. VECTCPECAPMISM The alarm is raised Connect the correct mismatch when the modem equipment to capability of the prevent a mismatch. Management. 6 Eqp Maj Y ieee1588hybrid. This alarm equipment and the ISAM is only applicable for the corresponding for Enhanced Clock GNSS timing reference Management. or successfully get an IP address from DHCP server. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 5 Eqp Maj Y gnss-fail GNSSFAIL Failure or Check the peer unavailability of equipment and the GNSS ToD connection between the source. DHCPUNRCHRTP The DHCP server is Manually configure the rtpunreach unreachable for RTP with a static IP RTP on this board. interface. then the alarm is cleared. Index2 = not used 3 Com Min Y vectline-corp-errf CORPERRF Missing or Check modem corrupted error equipment.01 December 2015 2-37 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . samples received on that line 4 Com Min Y vect-cpe-cap. address. connected CPE does not match the allowed configured CPE modes of the vectoring profile. The alarm is cleared when the connected CPE matches the allowed CPE modes. This alarm for the corresponding is only applicable IEEE1588 timing for Enhanced Clock reference. address. Alarm type = xDSL Vect Line (189) – Index1 = ifIndex of xDSL physical port. If the peer equipment is correctly connected. 3 Com Crit Y meg-dhcp. Index2 = not used 2 Com Crit Y meg-dhcp-unreach DHCPUNRCH The DHCP server is Manually configure the unreachable on this MGC with a static IP board. Note: the impacted line can be in service when a fallback profile was associated to the board which holds the impacted line (36 of 47) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. 2 — IACM Alarms No.3. Alarm type = VoicePluginUnit (139) – Index1 =EquiptSlotId. Class Sev. IEEE1588HYBRIDFAIL Failure or Check the peer fail unavailability of equipment and the IEEE1588 connection between the hybrid mode ToD equipment and the ISAM source.

01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . Class Sev. The alarm is cleared when all vectoring configurations are supported. The alarm is cleared when the CPE is correctly behaving at vectoring level. (37 of 47) 2-38 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. Note : the impacted line can be in service when a fallback profile was associated to the board which holds the impacted 6 Com Min Y VECTMISBEHAVINGC The alarm is raised - PE when the CPE is misbehaving at vectoring level. Note: the impacted line can be in service when a fallback profile was associated to the board which holds the impacted line.3. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 5 Com Min Y vectline. 2 — IACM Alarms No. VECTCONFNOTFEAS The alarm is raised Correct the Vect-Profile conf_notfeas when the vectoring configuration settings profile configuration settings are not supported by the selected VP LT interface version.

Class Sev. Management Access..01 December 2015 2-39 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide .Index1 = IpAddress of the Operator [Index 1 = 0 for LCT]. TL1 (1)] + Session Number [lower 16 bits] Note: Management Type will have value 0 for CLI and value 1 for TL1. The Session Number will have the range of [1 … 13 for CLI and 0. Additional Info contains: “Login/ Logout Timestamp.. Index2 = see specific alarm number] 1 Com Maj N login-successful SECUMGTACCESS A user attempted Check for security successful login via measures. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations Alarm type = MGMT Security Access (192) . It means the upper 16 bits will represent value “0” for CLI and value “1” for TL1. Note: this alarm is only supported on FD 100/320Gbps NT and FX NT (38 of 47) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. when the same user logsoff from the same user session.3.Oprato rName. 2 — IACM Alarms No.Type” Index2 = Management Type [upper 16 bits: CLI (0).] Note: This alarm shall be cleared automatically.17 for TL1.

unusable. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 2 Com Maj N login-failure SECUMGTACCESSTCA Too many invalid Check for security attempts to login measures. Additional Info contains: “Login Timestamp. The Session number Will have the range of [100..e. Index2=not used 2 Com Crit Y none-dns-srv NONEDNSSRV No DNS server Check the configuration replies though or connection of DNS there is a DNS servers in ISAM Voice server configured. Note: This alarm shall be cleared manually. (39 of 47) 2-40 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. 3 Com Crit Y no-dns-srv NODNSSRV No DNS servers are Check the configuration configured when of DNS servers in ISAM send a SIP request Voice which need DNS server.3.Index1 = sipVSPId(index of sipVSPTable) .. “vsp3”. Additional Info contains: vsp name on which the alarm occured.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . alarm via Management Access. Alarm type = Sip VSP(Voice Service Provider) (194) . i..e.. OperatorName. Class Sev. i. Index2=not used 1 Proc Crit Y bad-digitmap BADDM The configured Check the configured digitmap is digitmap.Index1 = sipDialPlanId(index of sipDialPlanTable) . Session Number" Index2 = Session Number Note: this alarm is only supported on FD 100/320Gbps NT and FX NT Alarm type = Sip DialPlan (193) .65565] This alarm will be reported after a certain period of its previous occurrence. 2 — IACM Alarms No. Type. Additional Info contains: vsp name on which the alarm occured. “vsp3”.

2 — IACM Alarms

No. Class Sev. SA CLI Alarm TL1 Alarm Description Troubleshooting
recommendations

4 Com Crit Y none-srv NONESRV ISAM Voice found Check the configuration
that no SIP first of DNS servers in ISAM
hops are actually Voice
give reply to sip
request even
though there are
servers configured.
Additional Info
contains: vsp name
on which the alarm
occured. i.e.,
“vsp3”.

5 Com Crit Y no-srv NOSRV No SIP first hops Check the configuration
are configured of DNS servers in ISAM
when send sip Voice
request
6 Com Crit Y reg-srv-unreach SRSRVUNRCH ISAM Voice found Check configuration of
that no register the register servers of
servers are actually ISAM-V and those
give reply to SIP allowed to SIP servers
register even ISAM-V should
though there are connected
register servers
configured.
Additional Info
contains: vsp name
on which the alarm
occured. i.e.,
“vsp3”.
7 Com Crit Y proxy-srv-unreach SPSRVUNRCH ISAM Voice found Check configuration of
that no proxy the proxy servers of
servers are actually ISAM-V and those
give reply to SIP allowed to SIP servers
request even ISAM-V should
though there are connected
proxy servers
configured.
Additional Info
contains: vsp name
on which the alarm
occured. i.e.,
“vsp3”.

9 Com War Y fo-trigger FOTRIGGER Fail Over (SIP No troubleshooting
n server level) required. The alarm
occurred. informs the operator
Additional Info that a fail over has
contains: vsp name occurred. Once the fail
on which the alarm over has finished, the
occured. i.e., alarm will automatically
“vsp3”. reset.

10 QoS War Y fb-trigger FBTRIGGER Fail Back (SIP No troubleshooting
n server level) required. The alarm
occurred. informs the operator
Additional Info that a fail back has
contains: vsp name occurred. Once the fail
on which the alarm back has finished, the
occured. i.e., alarm will automatically
“vsp3”. reset.

(40 of 47)

Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.3.01 December 2015 2-41
3HH-12566-AAAA-TCZZA Edition 06
Alarms Guide

2 — IACM Alarms

No. Class Sev. SA CLI Alarm TL1 Alarm Description Troubleshooting
recommendations

11 QoS War Y du-trigger DUTRIGGER Deliberate Update No troubleshooting
n (SIP server level) required. The alarm
occurred. informs the operator
Additional Info that a deliberate update
contains: vsp name has occurred. Once the
on which the alarm deliberate update has
occured. i.e., finished, the alarm will
“vsp3”. automatically reset.

Alarm type = Sip Server (196) - Index1 = sipServerId(index of sipServerTable) , Index2=not used

1 Com Crit Y transport- TRANSPORTMISMATC Mismatch between Check configuration of
mismatch H the transport the transport mode of
protocol(s) actually ISAM Voice and those
supported by ISAM- allowed to SIP servers
V and the transport ISAM Voice should
protocol(s) to be connected.
used to access a SIP
first hop.

2 Com Crit Y dns-lookup-failure DNSLOOKUPFAILURE DNS lookup failure Check the configuration
of DNS servers in ISAM
Voice

Alarm type = AI Platform(201) – Index1 = slot Index , Index2 = [unique nr of application * 65536]+virtual platform for
which applies:
The ‘unique nr of application’ = 0 for the AIPLATFFAIL alarm, and
The ‘slot Index’=0 and the ‘virtual platform’ = 0 for the AIINSTALLFAIL alarm when generated for the application,
decoupled from any platform (i.e. the ISAM performed alarm correlation to all AI platforms).
In addition the application name will be available for the AIINSTALLFAIL alarm in the “additionalInfo” field.

1 Eqp Maj Y ai-platform-down AIPLATFFAIL The Application Check if the board
Intelligence plugged in the slot is
platform is not operational
available
2 Com Maj Y ai-appl-install-fail AIINSTALLFAIL The Application Read more information
Intelligence about the failure in the
application failed AI Platform Application
to download or table
install on the
specified AI
platform

Alarm type = CFM-IACM(202) - For GPON and XG-PON1 > Index1 = dot1agCfmMepIdentifier, Index2 = Unique number to
identify combination of dot1agCfmMdIndex & dot1agCfmMaIndex

1 Com Min Y cfm-defrdiccm DEFRDICCM The last CCM Check for MEPS in MA
received in this MA with the CCIEnabled
from some remote flag.
MEP contained the Check the operational
RDI bit. status of links needed
Additional Info for the CCM transmission
contains: towards the peer
“dot1agCfmMdInde
x,dot1agCfmMaInd
ex,dot1agCfmMepIf
Index”””

(41 of 47)

2-42 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.3.01
Edition 06 3HH-12566-AAAA-TCZZA
Alarms Guide

2 — IACM Alarms

No. Class Sev. SA CLI Alarm TL1 Alarm Description Troubleshooting
recommendations

2 Com Min Y cfm-defmacstatus DEFMACSTATUS The last CCM Check for failed bridge
received in this MA or aggregated ports in
from some remote the remote MEPs in the
MEP indicated that MA
the transmitting
MEP's associated
MAC is reporting an
error status via the
Port Status TLV or
Interface Status
TLV.
Additional Info
contains:
“dot1agCfmMdInde
x,dot1agCfmMaInd
ex,dot1agCfmMepIf
Index”””

3 Com Maj Y cfm- DEFREMOTECCM This MA is not Check CCM
defremoteccm receiving CCMs misconfigurations (peer
from some remote MEP list), device
MEP in its failures, link failures
configured list.
Loss of continuity
(LOC).
Additional Info
contains:
“dot1agCfmMdInde
x,dot1agCfmMaInd
ex,dot1agCfmMepIf
Index”””

4 Com Maj Y cfm-deferrorccm DEFERRORCCM This MA is receiving Check MA configuration:
invalid CCMs. peer MEP list, MEPIDs,
Additional Info CCM transmission
contains: periods
“dot1agCfmMdInde
x,dot1agCfmMaInd
ex,dot1agCfmMepIf
Index”””
5 Com Maj Y cfm-defxconccm DEFXCONCCM This MA is receiving Check MAID
CCMs that could be configuration. Check
from some other service configuration
MA. Mismerge
condition.
Additional Info
contains:
“dot1agCfmMdInde
x,dot1agCfmMaInd
ex,dot1agCfmMepIf
Index”””

Alarm type = EFM-IACM(203) – Index1 = ifIndex of Ethernet like interface, Index2 = Used only by AMS. Indicates the type
of the interface for which the alarm is reported. 1- XDSL 2- SHDSL 3-Ethernet 0-Unknown (is used when the application
is not able to get the abstract physical layer anymore of the ifIndex). This index2 is not reported in CLI/TL.

1 Com Min Y efm-oam- CPELNKFAULT The PHY of the CPE Check the operational
cpelinkfault connected to the state of the port
port with Index 1, identified by Index 1.
has detected a
receive fault.

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Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.3.01 December 2015 2-43
3HH-12566-AAAA-TCZZA Edition 06
Alarms Guide

2 — IACM Alarms

No. Class Sev. SA CLI Alarm TL1 Alarm Description Troubleshooting
recommendations

2 Com Min N efm-oam- CPEDYINGGASP An unrecoverable CPE is failing: CPE
cpedyinggasp failure condition should be restarted or
has occurred at the replaced.
CPE connected to
the port with Index
1.

3 Com Min Y efm-oam-cpecrevt CPECREVT An unspecified Check the operational
critical event has state of the port
occurred at the identified by Index 1;
CPE connected to restart CPE.
the port with Index
1.
Alarm type = RSSI TCA (206) – Index1 =sfpDiagLogicalSlot, Index2 = sfpDiagSfpFaceplateNumber

1 Com Maj Y tx-power-high- TXPWHI The TX optical Check TX power and
alarm power is higher decrease signal level
than the configured
alarm high
threshold
This alarm is used
for NT/NTIO and
GPON ports

2 Com Maj Y tx-power-low- TXPWLO The TX optical Check TX power and
alarm power is lower than increase signal level
the configured
alarm low
threshold.
This alarm is used
for NT/NTIO and
GPON ports

3 Com Maj Y rx-power-high- RXPWHI The RX optical Check RX Optical signal
alarm power is higher power and decrease
than the configured signal level.
alarm high
threshold.
This alarm is used
for NT/NTIO ports
4 Eqp Maj Y rx-power-low- RXPWLO The TX bias Current Check RX Optical signal
alarm is higher than the power and increase
configured alarm signal level.
high threshold.
This alarm is used
for NT/NTIO ports

5 Eqp Maj Y tx-biascur-high- TXBIASCURHI The TX bias Current Check TX bias and
alarm is too high than the decrease Bias
configured alarm
high threshold.
This alarm is used
for NT/NTIO and
GPON ports

(43 of 47)

2-44 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.3.01
Edition 06 3HH-12566-AAAA-TCZZA
Alarms Guide

This alarm is used for NT/NTIO and GPON ports 8 Eqp Maj Y volt-low-alarm VOLLO The voltage is Check voltage and lower than the increase voltage configured alarm low threshold. TXBIASCURLO The TX bias Current Check TX bias and alarm is too lower than increase Bias the configured alarm low threshold. This alarm is used for NT/NTIO and GPON ports (44 of 47) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. This alarm is used for NT/NTIO and GPON ports 7 Eqp Maj Y volt-high-alarm VOLHI The voltage is Check voltage and higher than the decrease voltage configured alarm high threshold. This alarm is used for NT/NTIO and GPON ports 9 Eqp Maj Y temp-high-alarm TEMPEHI The temperature is Check temperature and higher than the decrease temperature configured alarm high threshold. TXPWHIWARN The TX optical Check TX power and warn power is higher decrease signal level than the configured warning high threshold. 2 — IACM Alarms No.01 December 2015 2-45 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . TXPWLOWARN The TX optical Check TX power and warn power is lower than increase signal level the configured warning low threshold. Class Sev.3. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 6 Eqp Maj Y tx-biascur-low. This alarm is used for NT/NTIO and GPON ports 11 Com Maj Y tx-power-high. This alarm is used for NT/NTIO and GPON ports 12 Com Maj Y tx-power-low. This alarm is used for NT/NTIO and GPON ports 10 Eqp Maj Y temp-low-alarm TEMPLO The temperature is Check temperature and lower than the increase temperature configured alarm low threshold.

warning low threshold.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . This alarm is used for NT/NTIO and GPON ports 17 Eqp Maj Y volt-high-warn VOLHIWARN The voltage is Check voltage and higher than the decrease voltage configured warning high threshold. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 13 Com Maj Y rx-power-high.3. TXBIASCURHIWARN The TX bias Current Check TX bias and warn is higher than the decrease Bias configured warning high threshold. Class Sev. This alarm is used for NT/NTIO and GPON ports 19 Eqp Maj Y temp-high-warn TEMPEHIWARN The temperature is Check temperature and higher than the decrease temperature configured warning high threshold This alarm is used for NT/NTIO and GPON ports 20 Eqp Maj Y temp-low-warn TEMPELOWWARN The temperature is Check temperature and lower than the increase temperature configured warning low threshold. TXBIASCURLOWARN The TX bias Current Check TX bias and warn is lower than the increase Bias configured warning low threshold. This alarm is used for NT/NTIO and GPON ports 18 Eqp Maj Y volt-low-warn VOLLO WARN The voltage is Check voltage and lower than the increase voltage configured warning low threshold. This alarm is used for NT/NTIO ports 15 Eqp Maj Y tx-biascur-high. This alarm is used for NT/NTIO ports 14 Com Maj Y rx-power-low. RXPWLOWARN The RX optical Check RX Optical signal warn power is lower than power and increase the configured signal level. This alarm is used for NT/NTIO and GPON ports 16 Eqp Maj Y tx-biascur-low. RXPWHIWARN The RX optical Check RX Optical signal warn power is higher power and decrease than the configured signal level. This alarm is used for NT/NTIO and GPON ports (45 of 47) 2-46 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. warning high threshold. 2 — IACM Alarms No.

Alarm type = Alarm Table (217) . Index2 =not used 1 Com Min Y pppce-trans. 2 — IACM Alarms No. PPPCCESESS15MIN Alarm is generated Check DSL stability and tca when the configure BRAS reachability threshold for the number of events where a PPP CC session is disconnected within the engine because of inactive session in a 15 minutes interval is crossed. Class Sev.Index1 = pppCcEngineIndex.3. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations Alarm type = PppCcEngineTca (211)). 4 Com Min Y pppce-sess-1day.01 December 2015 2-47 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . PPPCCETRANS15MIN Alarm is generated Check BRAS reachabilty 15min-tca when the configure threshold for the number of events where a PPP CC session cannot be established within the engine because of transaction time out in a 15 minutes interval is crossed 2 Com Min Y pppce-sess-15min. Index2 = not used (46 of 47) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.Index1 = not used. PPPCCETRANS1DAY Alarm is generated Check BRAS reachability tca when the configure threshold for the number of events where a PPP CC session cannot be established within the engine because of transaction time out in a 1 Day interval is crossed. PPPCCESESS1DAY Alarm is generated Check DSL stability and tca when the configure BRAS reachability threshold for the number of events where a PPP CC session is disconnected within the engine because of inactive session in a 1 Day interval is crossed. 3 Com Min Y pppce-trans-1day.

. Index1 is fixed to 0x1104 as the signaling board is fixed. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 1 Com Maj N alrm-tbl-overflow ALRMTBLOVERFLOW Alarm is raised Change the alarm when the internal severity to 'ignore' for alarm table has alarms of no interest. downstream. (6) Spatial filter alarms are derived from alarms in any alarm types in this table. 3 Com Min Y xdsl-ne-gdr-below. Consider reviewing the upstream MAXNDR configuration. LOWGDR Upstream GDR Lower the minimum min below minimum Gamma Data Rate in GDR. 2 — IACM Alarms No. RMC. where condtype is the TL1 alarm name of the alarm from which the temporal filter alarm is derived. (7) This alarm can only be viewed using the EMS. Index1 is fixed to 0x1102 as the signaling board is fixed. Consider reviewing the upstream RMC configuration. upstream.6 (5) Temporal filter alarms are derived from alarms in any alarm types in this table. LOWGDR Downstream GDR Lower the minimum min below minimum Gamma Data Rate in GDR. Index2 = not used 1 Com Min Y xdsl-ne-lor LOR Near end loss of Check the physical line. where condtype is the TL1 alarm name of the alarm from which the spatial filter alarm is derived. The TL1 alarm name of a temporal filter alarm is TF-condtype. Check powering and temperature reports. overflowed. the shelf on which the failure occurred automatically powers down after approximately 2 min if one of the following PWIO-B boards is installed: 3FE 24323 AA or 3FE 24323 AB. 2 Com Min Y xdsl-fe-lor LOR Far end loss of Check the physical line. Alarm type = xDSL 2 (236) . RMC. The equipment number is an identifier of the NE of the voice package server unit. (47 of 47) Notes (1) For the 7330 ISAM FTTN shelf. Consider reviewing the downstream RMC configuration. Check powering and temperature reports. Consider reviewing the downstream MAXNDR configuration. (2) Same as the basic alarm (3) There are 5 miscellaneous alarms corresponding to ENV-1.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . Class Sev. 4 Com Min Y xdsl-fe-gdr-below.5 (4) There are 6 miscellaneous alarms corresponding to HESENV-1. The TL1 alarm name of a spatial filter alarm is SF-condtype. If the alarm table is full.. 2-48 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.3. (9) For the 7367 ISAM SX-12VP. (8) The format is rack number/shelf number/slot number/equipment number. The alarm is cleared when sufficient free entries. newly raised higher severity alarms will push out lower severity alarms from the table.Index1 = ifIndex of xDSL physical port. For the 7363 ISAM MX.

This is Note: This can occur due also declared for to detection of a ROGUE ROGUE ONT ONT. (1 of 70) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. SD Signal Degrade BER Check quality of line degrade threshold exceeded from the ONT. detection. PEE Physical Equipment Perform loop back tests. misbehaving If alarm occurs again. (11) The format is rack number/shelf number/slot number/port number. 9 Com Maj Y ont-ploam-sig. Class Sev. 17 Com Maj Y ont-ploam-sig-fail SF Signal Fail BER Check quality of line threshold exceeded from the ONT. priority for any type of ONT alarm. specific ONT (if not. 7 Com Maj Y ont-ploam-startup. Equipt-err Error of the ONT. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations Alarm type = ONT PLOAM (40) . following INACT alarm). 2 Com Maj Y ont-ploam-loss-ack LOA Loss of Acknowledge See if isolated for the from the ONT. likely a software error). transmissions. fail Ranging of the ONT. doesn't affect the entire PON. likely a software error). 6 Com Maj Y ont-ploam-phy. Index2 = not used 1 Com Maj Y ont-ploam-loss-sig LOS Loss of Signal at the Check receive signal at ONT (2nd highest the ONT.3. 12 Com Maj Y ont-ploam-disabled ONTDISABLED The ONT has been Reset the ONT by autonomously administratively putting disabled because of it OOS and then IS. ONT. the 7330 ISAM FTTN and the 7360 ISAM FX No.01 December 2015 2-49 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . Signal Fail BER exceeded. 2 — IACM Alarms (10) The Rack_Id and Shelf_Id and EquipmentID of the 7367 ISAM SX-12VP and the 7363 ISAM MX are all fixed to 1. This is then the ONT must likely actually a defense be physically repaired or alarm so that the ONT swapped. from the ONT. 13 Com Maj Y ont-ploam-err-msg MEM Message Error See if isolated for the Message from the specific ONT (if not.For GPON. Signal Degrade BER exceeded. Table 2-2 ONT. of any type of ONT alarm). from the ONT. 15 Com Maj Y ont-ploam-inactive INACT The ONT is inactive The ONT needs to be (1st highest priority ranged (made active). 4 Com Maj Y ont-ploam-loss-cd LCD Loss of GEM/ATM Check quality of line Channel Delineation from the ONT. SUF Startup Failure in Re-range the ONT. XG-PON1 and NG-PON2 > Index1 = gponOntEquipIfIndex (IfIndex of ONT).and OLT-specific Alarm Definitions for the 7302 ISAM. of the ONT.

Dying gasp ONT. fail the ONT.3. If Loss of PLOAM alarm persists. between the OLT and Reset the ONT. condition persists. Replace the ONT if Deactivate Failure persists. 19 Com Maj Y ont-ploam-deact. ONT. the ONT. 20 Com Maj Y ont-ploam-oam LOAM Loss of PLOAM for the Check receive signal at ONT. This key is key exchange PLOAM used for the AES message between the encryption algorithm OLT and the ONT. ONT power up error. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 18 Com Min Y ont-ploam-dying. The OLT received a transmission from the ONT at an unexpected place within the upstream virtual frame. DG Received Dying Gasp Restore power to the gasp indication from the ONT. burst Extraneous power Extraneous power bursts bursts have been have been detected for detected for this this ONT. DF Deactivate Failure of Reset the ONT. If issue. 22 Com Maj Y ont-ploam-rdi RDI Remote Defect Check receive signal at Indication from the the ONT. indication is due to loss of power input to the ONT. from the ONT if condition persists. ONT Power Up Error alarm clears automatically within 15 minutes. If the the ONT.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . either replace the ONT. 21 Com Maj Y ont-ploam-win. ONTPWRERR ONT Power up error. The OLT transmission was received with errors at the ONT. or disable the feature via SET-NE-ALL to “Normal Soak Mode” (2 of 70) 2-50 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. 24 Com Maj Y ont-ploam-loss-ks LOKS Loss of Key Check connectivity synchronization between the OLT and the between the OLT and ONT resulting in loss of the ONT. replace the ONT. replace the ONT. ONT. Reset the ONT. 2 — IACM Alarms No. Class Sev. 25 Com Min N ont-ploam-pwr. DOW Drift of Window Check quality of line drift (GPON only).

XG-PON1 and NG-PON2 > Index1 = gponOntEquipIfIndex (IfIndex of ONT). implement creative diagnostics.For GPON. (3 of 70) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. actually a defense alarm so that the ONT does not affect the entire PON. BATTMISS A battery is Change provisioning or missing provisioned for the determine why battery is ONT. replace the ONT unit. 2 Eqp Maj Y ont-gen-Equipt. Index2 = not used 1 Com Maj Y ont-gen-omci-fail OMCICOMM The ONT fails to Attempt to restart the respond to OMCI ONT. DIFREACH The ONT has been ONT has been reach deactivated because deactivated because its its location on the location on the PON has PON has exceeded its exceeded its differential differential reach reach capability. clears when ONT is disconnected from PON. 5 Eqp Min N ont-gen-bat-low BATTLOW The battery charge is If power is present. or why it is low. autonomous or If Pass. Alarm capability. transmissions and is then the ONT must likely thought to be a be physically repaired or ROGUE ONT. missing.3. 2 — IACM Alarms No.01 December 2015 2-51 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . present. message requests (Loss of communications). re-program the registration ID into the ONT unit. 4 Eqp Min N ont-gen-bat. 6 Eqp Min N ont-gen-bat-fail BATTFAIL The battery is The customer needs to provisioned and replace the battery. but is missing. misbehaving If the alarm occurs again. 28 Com Maj Y ont-ploam-looc LOOC Loss of OMCI Channel Power cycle the ONT due to persistent MIC unit. determine why the battery will not charge. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 26 Com Maj S ont-ploam-rog-disa ROGUEONTDIS ONT has been Reset the ONT by autonomously administratively putting disabled because of it OOS and then IS. 3 Env Min N ont-gen-ac-pwr-fail ACFAIL Loss of external AC Wait for or repair AC power to the ONT. Alarm type = ONT General (41) . 27 Com Maj N ont-ploam-diff. low. This is swapped. If the problem persists after registration ID re- programming. If the problem persists after a power cycle of the ONT unit. operator commanded). but cannot recharge. EquipT The ONT has failed a Command another ONT selftest self-test (either self-test. power to ONT. Class Sev. failure. If Fail. OK.

Delete the ONT and re- provision. Change the physical ONT so the reported Version ID matches the provisioned Version ID. EQVERMIS The provisioned ONT Change the provisioned vers-mis equipment part Version ID to match the number does not reported Version ID.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . If the failure persists. If the failure persists.g. 23 Eqp Maj Y ont-gen-Equipt. 12 Eqp Maj Y ont-gen-Equipt. changed Planned image designated by version to Current the OLT. attributes. 2 — IACM Alarms No. 11 Eqp Min N ont-gen-sw-dnload. 16 Eqp Min N ont-gen-sw-vers. 24 Env Ind N ont-gen-mdu-env1 ENV 1 MDU Environmental Check external Alarm #1 equipment connected to MDU Alarm Input #1 25 Env Ind N ont-gen-mdu-env2 ENV 2 MDU Environmental Check external Alarm #2 equipment connected to MDU Alarm Input #2 (4 of 70) 2-52 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. access to ONT 8 Eqp Min N ont-gen-sw-dnload. Door or possible illegal physical box is open. INTRUDER Unauthorized access Investigate ONT for intrusion to ONT(MDU). failed to be provisioned Mismatch between in the ONT. activation or Make the Planned version equal to the Active version via operator update. changed Planned version) and call Alcatel- Lucent customer service. 9 Eqp Maj Y ont-gen-sw-act-fail SWACTFAIL The ONT failed to Retry another activation activate the passive (e.3.g. manually clear the alarm (e. Passive version). Class Sev. SWVER The Planned software Make the Active version mis version does not equal to the Planned equal the Active version via successful software version. p software from the This is a transient OLT to the ONT is condition that self clears pending or is actually once the download being transmitted. ONTMEA ONT failed to be Provisioned attributes prov-sa provisioned. changed planned version) and call Alcatel- Lucent customer service. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 7 Com Maj N ont-gen-phys. again. ONT Equipment and Check the ONT's ONT provisioning supported features. SWDLIP A transfer of ONT Not a problem. activity ceases. manually clear the alarm (e. SWDLFAIL Download of software Retry the download f to the ONT has failed. match the version or reported by the ONT.g.

ONTNSAMEA The ONT failed to be Non-service-affecting prov-nsa provisioned. ONT provisioning Check supported attributes. 31 Eqp Min N ont-gen-Equipt. 30 Com Maj Y ont-gen-opt-sig. on the OLT port. Index2 = See Specific Alarm. • Restart the ONT to see if the alarm returns. Not supported for NG-PON2.01 December 2015 2-53 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . the alarm is not raised. to reach and get time from a NTP server. Index2 is not used. Index2 is not used. A 30- minute alarm declaration interval is started when the NTP and VoIP clients are both enabled. LEVELLO The received Optical Check the received low signal level is too Optical signal and LOW. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 26 Env Ind N ont-gen-mdu-env3 ENV 3 MDU Environmental Check external Alarm #3 equipment connected to MDU Alarm Input #3 28 Com Min N ont-gen-nw-time. 2 Eqp Crit Y olt-gen-tx-fail TXFAIL Transmitter failure Check the OLT laser. To troubleshoot: • Check the NTP server accessibility and the ONT provisioning configuration. 29 Com Maj Y ont-gen-opt-sig. NTPERR The ONT is unable to This alarm indicates the err establish timing from ONT has never been able the NTP server(s). Class Sev. 2 — IACM Alarms No. fail failure on the OLT port. (5 of 70) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. LEVELHI The received Optical Check the received high signal level is too Optical signal and HIGH. capabilities of ONT and de-provision unsupported features. Note: If the ONT successfully gets time from an NTP server and then loses contact with it. provisioned attributes Mismatch between failed to be provisioned ONT Equipment and in ONT.3. PONCOMMFAIL PON communication Restart the PON. increase the signal level. 1 Eqp Crit Y olt-gen-pon-com. Alarm type = OLT General (45) . decrease the signal level.For GPON and XG-PON1 > Index1 = gponPonConfigIfIndex (IfIndex of PON). and ends as soon as the ONT synchronizes with the NTP server.

• “PWRERR” - meaning extraneous power bursts have been detected for this ONT. PON Equipment and Re-provision the PON. no text) - meaning none of the above are true. a SNMP table Newly installed ONT/ (bponPonDiscovOntT MDU on PON. • 'null string' (i. has been discovered This is an indication to on the PON (Index 2 = the operator that further 1 to 128). SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 7 Eqp Min N olt-gen-unprov-ont NEWONT An unprovisioned ONT No repair necessary. able) entry that contains the serial number and SLID of the discovered ONT. any upstream transmissions. The SNMP table also contains additional appended text: • “DISABLED” - meaning ONT has been told via a PLOAM message to turn off its laser. 2 — IACM Alarms No. Class Sev. failed to be provisioned Mismatch between for the PON.e. (6 of 70) 2-54 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. 8 Eqp Maj Y olt-gen-pon-eqpt.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . The Check the receive PON OLT is not receiving Fiber input at the OLT. PONMEA The PON failed to be Provisioned attributes prov provisioned. Index2 is not used 9 Com Maj Y olt-gen-pon-loss-sig PONLOS Loss of Signal. Index2 is not used. provisioning should This Index 2 points to commence.3. • “DIFREACH” - meaning ONT has been deactivated because its location on the PON has exceeded its differential reach capability. PON provisioning attributes.

look for any ONTs diagnosed as misbehaving (INACT alarm) and resolve.This Index 2 points to a SNMP table (bponPonDiscovOntT able) entry that contains the Serial Number. the current test. the PON looking for Wait for the test to misbehaving ONTs. after 12 hours.SLID and LOID of the discovered ONT. But its LOID password error is present password is not on the PON. (7 of 70) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. the only way to re-range it is to plan it via direct provisioning of its Serial Number. 14 Eqp Min N olt-gen-loid. clears automatically Index2 = not used. But prior to doing that. 2 — IACM Alarms No. If such an ONT was disabled. correct.3. Once the test is complete. 15 Com Min Y . SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 10 Eqp Maj N olt-gen-pon. the physical ONT should be examined to determine if it has a “stuck laser”. complete or abort/stop Index 2 is not used. SLID and LOID of the discovered ONT. resolve the problem.This PON. Once the test is looking for Alien completed.01 December 2015 2-55 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . or abort/stop the PON. ALIENDETECTED alarm to Index2 = not used. PONALIENTEST A diagnostic is Wait for the test to test currently active on complete. 13 Eqp Min N olt-gen-loid. Index 2 points to a SNMP table (bponPonDiscovOntT able) entry that contains the Serial Number. PONROGUETEST A diagnostics is PON Rogue (Misbehaving) diagnostic currently active on test is currently active. STKLASERDIS This alarm Indicates Indicates that due to that due to rogue rogue ONT testing an ONT testing an unranged ONT on the unranged ONT on the PON may have been PON may have been DISABLED via OLT DISABLED via OLT broadcast disable laser broadcast 'disable command. This alarm laser' command. LOIDCONFLICT An ONT has been No repair necessary - conflict discovered on the indication to the PON (Index 2 = 1 to operator that an LOID 128). 16 Eqp Maj N olt-gen-pon-alien. But its LOID is conflict exists on the already in use. Class Sev. LOIDPWDERR An ONT has been No repair necessary - pwderr discovered on the indication to the PON (Index 2 = 1 to operator that an LOID 128). and is the test. look for the (non-PON) ONTs.

XG-PON1 and NG-PON2 > Index1 = gponOntEquipIfIndex (IfIndex of ONT). the planned number Or of ports (non- integrated and Re-provision the ONT integrated).3. 2 — IACM Alarms No. Or provisioned. ALIENDETECTED An Alien ONT has Investigate the operating detect been detected on the environment as soon as PON. The alarm operator but does not clears when a later test is affect PON status. LIMIMPROPRMVL The ONT card has Install the missing ONT removal been removed card.For GPON and XG-PON1 > Index1 = gponOntEquipIfIndex (IfIndex of ONT). Index2 = bponOntPlanCardSpIndex. card. 4 Eqp Maj Y ont-sbscr-lim-fail LIMFAIL ONT Card failure Replace the failed ONT detected or failed card.For GPON. run and does not detect Index2 = not used. provisioned ONU Restart the ONT to see if card. 1 Eqp Maj Y ont-sbscr-lim. LIMMISSING The provisioned ONT Install the missing ONT missing card is missing (non. 7 Eqp Maj Y ont-sbscr-lim-port. Index2 = bponVideoPortSpIndex. 6 Eqp Maj Y ont-sbscr-lim-svc.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . (Improper Removal) De-provision the ONT (non-integrated) card and services if no longer supported. (non-integrated and integrated). integrated). LIMNUMPORTSMIS The actual number of Install the ONT card with mis ports of a plug-in ONT the correct number of card is different than ports. any Alien ONTs. 2 Eqp Maj Y ont-sbscr-lim-type. 3 Eqp Maj Y ont-sbscr-lim. LIMSVCMIS The ONT did not The provisioned card was mis accept the OMCI rejected by the ONT configuration during OMCI requests for the configuration requests. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 17 Eqp Maj N olt-gen-alien. card with the correct number of ports Alarm type = ONT Services Video (61) . LIMMEA The plug-In ONT card Install the correct type mis is of the wrong type ONT card. without being de. This alarm is possible to disconnect used to notify the Alien ONTs. Class Sev. the problem persists or delete the unsupported card. (8 of 70) 2-56 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. Alarm type = ONT Subscriber Card (60) . self test (non- integrated). Or De-provision the ONT card and services if no longer supported.

4 Eqp Maj Y ont-svc-video-pw. RFOUTHIGH The RF Video signal Check the RF Video high being generated out output level for being too the ONT has a high high power level. provisioned POTS Verify the POTS service service. Protocol packet Check the connectivity stream was lost with the remote POTS during an active voice interface (Statistics and call. 2 Com Min N ont-svc-pots-rtcp.g. Index2 = gponPotsPortSpIndex. replace the failed ONT. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 1 Eqp Min Y ont-svc-video-conf. else reset the ONT.01 December 2015 2-57 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . (9 of 70) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. If the level is too high. Note: This service is for Video Overlay 3 Eqp Maj Y ont-svc-video-pw. Alarm type = ONT Services POTS (62) . 1 Eqp Min Y ont-svc-pots-svc. stream is used for collecting statistics Check the network and quality data on a configuration voice call. 2 — IACM Alarms No.For GPON and XG-PON1 > Index1 = gponOntEquipIfIndex (IfIndex of ONT). or delete the unsupported Video port. If the level is too low. RFOUTLOW The RF Video signal Check the RF Video low being generated out output level for being too the ONT has a low low power level. de-provision the POTS provisioned for unsupported POTS port that does not service port. One possible capability of the ONT. or by the ONT (e. Restart the ONT to see if the problem persists. replace the failed ONT. special version of 2GONT). Replace the ONT if the failure persists. Verify the RF Video Overlay service capability of ONT. support POTS. else reset the ONT Replace the ONT if the failure persists. Video service.3. VIDEOUNISVCMIS The ONT did not The provisioned VIDEO mis accept the OMCI Service was rejected by configuration the ONT during OMCI requests for the configuration requests. The RTCP QOS data for a call). reason is that the POTS service is not Restart the ONT to see if physically supported the problem persists. Class Sev. POTSSVCMIS The ONT did not The provisioned POTS mis accept the OMCI Service was rejected by configuration the ONT during OMCI requests for the configuration requests. RTCPSTREAMLOSS The POTS Real-time An active Voice call RTCP lost Transport Control packets stream was lost.

01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . Note: 480 and 486 responses are not considered failures for this alarm. SIPREGFAIL SIP registration failed The provisioned POTS reg for the POTS line. 7 Com Min Y ont-svc-pots-sip. Check the SIP server configuration. De-provision the service if no longer required. Verify the domain name. Check the network connectivity and configuration. Verify the domain name. service SIP registration failed. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 6 Com Min Y ont-svc-pots-sip. Check the SIP server configuration. Verify the domain name. Check the network connectivity and configuration. 2 — IACM Alarms No.3. service SIP subscribe failed. Verify the security authentication credentials. service SIP invite failed. Verify the security authentication credentials. SIPINVITEFAIL SIP INVITE request for The provisioned POTS inv the POTS line failed. Verify the security authentication credentials. De-provision the service if no longer required. Check the network connectivity and configuration. Check the SIP server configuration. Class Sev. 8 Com War N ont-svc-pots-sip. De-provision the service if no longer required. SIPSUBFAIL SIP SUBSCRIBE failed The provisioned POTS n subsc for the POTS line. (10 of 70) 2-58 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.

3. crossed on a POTS Check the network line. 2 — IACM Alarms No. Check socket could not be POTS configuration. 13 Com Min Y ont-svc-pots-subs. Check server for VOIP network connectivity and profile because a TLS configuration. 10 QoS War N ont-svc-pots-pk. Check the connectivity with the remote POTS interface. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 9 QoS War N ont-svc-pots-sip. connectivity and configuration. JITTERTCA The RTP Jitter The POTS service Jitter n tc threshold has been threshold crossed. De-provision the service if no longer required. 12 Com Min Y ont-svc-pots-subs. the configuration Check network server for VOIP connectivity and profile because a TCP configuration.01 December 2015 2-59 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . Check the network connectivity and configuration. opened. Check the network connectivity and configuration. TCP socket tcp could not be sent to must open successfully. 11 QoS War N ont-svc-pots-jitter. Check the connectivity with the remote POTS interface. been crossed. PICNFSUBTCP iConfig subscription To clear. POTS line. 14 Com Min Y ont-svc-pots-subs. SIPMSGTMOUTTCA The number of SIP The provisioned POTS SIP n mt-tc Message time-outs message timeout TCA has crossed the crossed during a 15- threshold for the minute interval. Check the SIP server configuration. PICNFSUBDNS iConfig subscription Domain name is resolved. PICNFSUBTLS iConfig subscription To clear. RTPPKTLOSSTCA The number of RTP The POTS service RTP n los-tc bearer packets loss Bearer packet threshold on a POTS line has crossed. established. Class Sev. dns could not be sent to or SIPPING address the configuration reconfigured to not use a server for VOIP Domain name. profile because the domain name could not be resolved. TLS session tls could not be sent to must be established the configuration successfully. (11 of 70) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. Check session could not be POTS configuration.

Check for VOIP profile network connectivity and because it was not configuration. Check VOIP profile because network connectivity and the Notify was configuration. 20 Com Min Y ont-svc-pots-not. PICNFSUBAUTH iConfig subscription To clear. Check the configuration POTS configuration. Check network server for VOIP connectivity and profile because all configuration. Subscription auth could not be sent to must be successful or a the configuration non-401/407 error server for VOIP response is received. 21 Com Min Y ont-svc-pots-not. Check for VOIP profile network connectivity and because it was not configuration. Check request was rejected POTS configuration. server. Any Notify must response for a new be received for subscription failed Subscription. profile because Check network authentication failed connectivity and between the ONT and configuration. Check attempted POTS configuration. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 15 Com Min Y ont-svc-pots-subs. timeout. Check was an error response POTS configuration. A valid Notify rej response failed for must be received.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . PICNFNOTREFTO iConfig Notify To clear. A valid Notify mal response failed for must be received. PICNFSUBERR iConfig subscription To clear. Check received prior to POTS configuration. 18 Com Min Y ont-svc-pots-not-to PICNFNOTTO iConfig Notify To clear. Check malformed. Class Sev. Check received prior to POTS configuration. Subscription err could not be sent to must be successful. POTS configuration. 19 Com War N ont-svc-pots. 2 — IACM Alarms No. Check VOIP profile because network connectivity and the subscription configuration. timeout. PICNFSUBTO iConfig subscription To clear. (12 of 70) 2-60 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. Subscribe to could not be sent to responses must be the configuration received. the configuration Check network server for VOIP connectivity and profile because there configuration. 17 Com Min Y ont-svc-pots-subs. from the configuration server. PICNFNOTREJ iConfig Notify To clear. Any Notify must n notref-to response failed for a be received for subscription refresh Subscription. by the configuration server.3. retransmissions timed out. PICNFNOTMAL iConfig Notify To clear. 16 Com Min Y ont-svc-pots-subs.

a Subsequent to retrieve document retrieval configuration attempt must be document for VOIP successful. a Subsequent err retrieve document retrieval configuration attempt must be document for VOIP successful. 28 Com Min Y ont-svc-pots-http. Check response from the POTS configuration. configuration. configuration.3. Check profile because all network connectivity and attempted configuration. PICNFHTTPTO VOIP client cannot To clear. Check profile because a TCP network connectivity and socket could be configuration. Check POTS configuration.01 December 2015 2-61 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 22 Com Min Y ont-svc-pots-http. Check opened. Domain name dns retrieve must be resolved or not configuration used in a subsequent document for VOIP document retrieval profile because the attempt. Check POTS configuration configuration document. 23 Com Min Y ont-svc-pots-http. PICNFHTTPTCP VOIP client cannot To clear. Check profile because there network connectivity and was a failure configuration. profile because a TLS Check network session could not be connectivity and established. Check retransmissions POTS configuration. Check authentication failed network connectivity and between the ONT and configuration. a TCP socket tcp retrieve must be opened on a configuration subsequent document document for VOIP retrieval attempt. timed out. 26 Com Min Y ont-svc-pots-http. PICNFHTTPMAL VOIP client cannot To clear. configuration server. a TLS session tls retrieve must be established on a configuration subsequent document document for VOIP retrieval attempt. a Subsequent mal use configuration document retrieval document for VOIP attempt must be profile because the successful. PICNFHTTPERR VOIP client cannot To clear. (13 of 70) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. an auth retrieve Authentication must be configuration successful on a document for VOIP subsequent document profile because retrieval attempt. server. PICNFHTTPAUTH VOIP client cannot To clear. document is malformed. PICNFHTTPTLS VOIP client cannot To clear. 24 Com Min Y ont-svc-pots-http. Class Sev. Check the configuration POTS configuration. POTS configuration. 25 Com Min Y ont-svc-pots-http. 2 — IACM Alarms No. PICNFHTTPDNS VOIP client cannot To clear. Check network domain name could connectivity and not be resolved. Check POTS configuration. 27 Com Min Y ont-svc-pots-http.

One possible service capability of reason is that the ONT. This is actually the OMCI LAN-LOS alarm on the PPTP Ethernet UNI Managed Entity.e no on the Ethernet port. Restart the ONT to see if the problem persists. 1 Eqp Min Y ont-svc-ces-ds1. Alarm type = ONT Services LAN (63) . delete the unsupported Unsupported CES DS1 DS1 service port.g. Index2 = bponLanEtherPortSpIndex. provisioned for an ONT). carrier). Class Sev. It is directly related to the “LAN Link LED” on the ONT. contact_uri_user. or by the ONT (e. CESDS1SVCMIS The ONT did not The provisioned CES DS1 mis accept the OMCI Service was rejected by configuration the ONT during OMCI requests for the configuration requests. 1 Eqp Min Y ont-svc-lan. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 29 Com Min Y ont-svc-pots-insuff PICNFINSUFF VOIP service cannot To clear. address_of_record. Alarm type = ONT Services CES (DS1) (64) .3. outbound_proxy. parameters has not been configured: registrar_uri. 2 — IACM Alarms No. Check was received.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . registrar_route. or delete the unsupported LAN service port. 2 Com Ind Y ont-svc-lan-loss-sig LANLOS Loss of signal on an Determine why no Ethernet port Ethernet signal is present interface (i.For GPON and XG-PON1 > Index1 = gponOntEquipIfIndex (IfIndex of ONT). (14 of 70) 2-62 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. a Subsequent not be provided document retrieval because insufficient which provides sufficient configuration data data must occur. Index2 = bponCesPortSpIndex. provisioned CES DS1 Verify the DS1 port service. service. or digit_map. LANSVCMIS The ONT did not The provisioned LAN mismatch accept the OMCI Service was rejected by configuration the ONT during OMCI requests for the LAN configuration requests. Verify the LAN service capability of ONT.For GPON. XG-PON1 and NG-PON2 > Index1 = gponOntEquipIfIndex (IfIndex of ONT). provisioned CES service is not Restart the ONT to see if supported physically the problem persists. More POTS configuration or more of these document.

check for mis-provisioning of the framing format between equipment. If no DS1 network/ equipment problem exists. mis- provisioning. problem is due to physical interface cabling. check the DS1 provisioning on the far- end for valid traffic path configuration. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 2 Com Maj Y ont-svc-ces-ds1-los CESDS1LOS Loss of Signal at DS1 Determine whether the Interface. or to an ONT bad transmit signal. 3 Com Maj Y ont-svc-ces-ds1-lof CESDS1LOF Loss of Frame at DS1 Determine whether the Interface. CESDS1RAIR Receiving RAI at DS1 Determine whether the rair Interface. or signal from far-end DS1 equipment. 8 Com Maj Y ont-svc-ces-ds1-ais CESDS1AISR Receiving AIS at DS1 Determine whether the Interface.3. If no physical cabling problem exists. 6 Com Maj Y ont-svc-ces-ds1. (15 of 70) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. If no physical cabling problem exists. problem is due to physical interface cabling. If no physical cabling problem exists. check the far-end DS1 equipment for alarms and resolve. Also check the far-end DS1 transmit capabilities. problem is due to DS1 network/equipment problem or mis- provisioning. AIS represents a failure upstream in the network where AIS is inserted downstream toward the downstream equipment to indicate that a failure exists upstream.01 December 2015 2-63 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . Class Sev. 2 — IACM Alarms No. problem is due to physical interface cabling or due to actual failure of signal from the far-end DS1 equipment. check the far-end DS1 transmit capabilities. RAI is the result of the far-end DS1 equipment detecting a problem with its receive signal and indicating a remote alarm indication back.

3. This the loopback. loopback is for network side. To remove the line loopback is loopback. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 10 Com Maj Y ont-svc-ces-ds1. Check the connection to the FTP server. Alarm raised as a result of operator triggered loopback is cleared when the loopback is removed by the operator or by in- band clear. Alarm raised as a result of in-band loopback is cleared by inband clear.This alarm can also automatically be cleared after 120 min by the ONT. 1 Com Maj Y ont-svc-voip-cnf. Check the format of the file. loopback is either generate a CESDS1 configured either by UNLOOP code on the the local operator or CESDS1 interface. To raised if the terminal remove the loopback. or configured by some perform a manual DS1 line code from command "RLS-LPBK- Network equipment ONTCESUNI" to release by the operator. Alarm type = ONT Services VoIP (67) . file failed to be downloaded to the ONT. 11 Com Maj Y ont-svc-ces-ds1. This alarm can also automatically be cleared after 120 min by the ONT. The Line Loopback alarm is cleared when the subscriber side loopback is removed by the operator. CESDS1LINLPBK The Line Loopback CESDS1 line loopback lnlpbk alarm is raised if the enabled. 2 — IACM Alarms No. perform a configured by the manual command “RLS- local operator. (16 of 70) 2-64 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. CESDS1TERLPBK The Terminal CESDS1 terminal tmlpbk Loopback alarm is loopback enabled. Class Sev. subscriber side. VOIPCNFG Voice configuration The Voice provisioning file file error. This LPBK-ONTCESUNI” to loopback is for release the loopback. Index2 = VoIP client number (=1).For GPON and XG-PON1 > Index1 = gponVoipServiceUniIfIndex (IfIndex of UNI). Check (verify) the specified filename.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide .

3. and server configuration. As a server configuration result. supporting IPoE. 9 Com Maj Y ont-svc-voip-dhcp. or there is a malformed. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 2 Eqp Min Y ont-svc-voip-svc. or to de- provision the Voice Client service since it is not supported. timed out. VCLIENTSVCMIS Either the LT or the Possible reasons are: mis ONT did not accept • The service is not the configuration supported by the requests for the ONT. VNTWKERR A PPPoE Session/PPP/ Check the provisioning. the Voice Client failed to obtain its required IP addresses from the server. • LT configuration or setup problem. VDHCPTO Unable to obtain This alarm indicates to address from DHCP misprovisioning. This is Check provisioning. to restart the LT. VDHCPMAL Unable to obtain This alarm indicates mal address from DHCP misprovisioning. network connectivity. Voice Client. a Server because all network connectivity attempted issue. Check provisioning. declared when network connectivity. 8 Com Maj Y ont-svc-voip-dhcp. 2 — IACM Alarms No. Possible solutions are to restart the ONT. problem with the Server. and the PPPoE mode. or there is a retransmissions problem with the Server. fail IPCP failure occurred the network when configured for connectivity. 4 Com Maj Y ont-svc-voip-dhcp. and server configuration. a Server because DHCP network connectivity response was issue. provisioned Voice Client service. 3 Com Maj Y ont-svc-voip-gw. Class Sev. (17 of 70) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.01 December 2015 2-65 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . VGATEWAYCOMM A condition meaning Check network comm the voice gateway is connectivity and unreachable for this configuration.

SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 10 Com Maj Y ont-svc-voip-dhcp. Check socket could not be Voice Client opened. (Note: problem with the Server. the configuration Check network server for VOIP connectivity and profile because a TCP configuration. a Server because the network connectivity DHCP server failed to issue. This includes voice gateway/ softswitch address (when expected). VDHCPLEASE Unable to renew This alarm indicates lease with DHCP misprovisioning. Service is not lost Check provisioning. dns could not be sent to or SIPPING address the configuration reconfigured to not use a server for VOIP Domain name. VICNFSUBDNS iConfig subscription Domain name is resolved. 12 Com Maj Y ont-svc-voip-subs. parameters to Check provisioning. (18 of 70) 2-66 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.3. or there is a respond.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . when this occurs). VICNFSUBTCP iConfig subscription To clear. Class Sev. or there is a issue the required problem with the Server. configuration. VDHCPNOADD Unable to obtain This alarm indicates noad address from DHCP misprovisioning. connectivity. alarm will occur for the following failures: • DHCP server returned an error response • Addresses received conflict with ONT reserved addresses • An expected address needed for Voice is not received. TCP socket tcp could not be sent to must open successfully. network connectivity. a Server because the network connectivity server did not issue. This and server configuration. Default Gateway and IP Subnet mask. 13 Com Maj Y ont-svc-voip-subs. profile because the domain name could not be resolved. support IP network connectivity. Missing FTP server and DNS server addresses are not alarmed here. 11 Com Min N ont-svc-voip-dhcp. 2 — IACM Alarms No. and server configuration.

Check for VOIP profile network connectivity and because it was not configuration. VICNFNOTREFTO iConfig Notify To clear. any Notify must response for a new be received for subscription failed Subscription. configuration server. Subscription auth could not be sent to must be successful or a the configuration non-401/407 error server for VOIP response is received. Check attempted Voice Client retransmissions configuration. timed out. VICNFSUBERR iConfig subscription To clear. 2 — IACM Alarms No. Subscription err could not be sent to must be successful. Check network server for VOIP connectivity and profile because all configuration. a valid Notify mal response failed for must be received. Check for VOIP profile network connectivity and because it was not configuration. Check session could not be Voice Client established. configuration. Check server for VOIP network connectivity and profile because a TLS configuration.01 December 2015 2-67 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . 17 Com Maj Y ont-svc-voip-subs. Check VOIP profile because network connectivity and the Notify was configuration.3. Voice Client configuration. any Notify must n notref-to response failed for a be received for subscription refresh Subscription. configuration. the configuration Check network server for VOIP connectivity and profile because there configuration. VICNFSUBAUTH iConfig subscription To clear. Check the configuration Voice Client server. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 14 Com Maj Y ont-svc-voip-subs. VICNFSUBTO iConfig subscription To clear. profile because Check network authentication failed connectivity and between the ONT and configuration. configuration. 15 Com Maj Y ont-svc-voip-subs. TLS session tls could not be sent to must be established the configuration successfully. Class Sev. Check malformed. Subscribe to could not be sent to responses must be the configuration received. 16 Com Maj Y ont-svc-voip-subs. VICNFSUBTLS iConfig subscription To clear. VICNFNOTMAL iConfig Notify To clear. Check received prior to Voice Client timeout. 19 Com War N ont-svc-voip. Check received prior to Voice Client timeout. Check was an error response Voice Client from the configuration. (19 of 70) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. configuration. 18 Com Maj Y ont-svc-voip-not-to VICNFNOTTO iConfig Notify To clear. 20 Com Maj Y ont-svc-voip-not.

Class Sev. VICNFHTTPTCP VOIP client cannot To clear. Check Voice Client configuration. profile because a TCP Check network socket could be connectivity and opened. Check response from the Voice Client configuration server. an auth retrieve Authentication must be configuration successful on a document for VOIP subsequent document profile because retrieval attempt. 26 Com Maj Y ont-svc-voip-http. Check network domain name could connectivity and not be resolved. 2 — IACM Alarms No. Check opened. VICNFNOTREJ iConfig Notify To clear. a Subsequent err retrieve document retrieval configuration attempt must be document for VOIP successful. Check Voice Client configuration. 24 Com Maj Y ont-svc-voip-http.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . avalid Notify rej response failed for must be received. VICNFHTTPTO VOIP client cannot To clear. Check retransmissions Voice Client timed out. Voice Client configuration. Check VOIP profile because network connectivity and the subscription configuration. configuration. configuration. Check profile because all network connectivity and attempted configuration. (20 of 70) 2-68 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. Check profile because there network connectivity and was a failure configuration. VICNFHTTPAUTH VOIP client cannot To clear. 23 Com Maj Y ont-svc-voip-http. Check server. 22 Com Maj Y ont-svc-voip-http.3. configuration. 27 Com Maj Y ont-svc-voip-http. Voice Client configuration. 25 Com Maj Y ont-svc-voip-http. VICNFHTTPDNS VOIP client cannot To clear. a TLS session tls retrieve must be established on a configuration subsequent document document for VOIP retrieval attempt. Check profile because a TCP network connectivity and socket could be configuration. VICNFHTTPERR VOIP client cannot To clear. VICNFHTTPTLS VOIP client cannot To clear. authentication failed Check network between the ONT and connectivity and the configuration configuration. a Subsequent to retrieve document retrieval configuration attempt must be document for VOIP successful. a TCP socket tcp retrieve must be opened on a configuration subsequent document document for VOIP retrieval attempt. configuration. Domain name dns retrieve must be resolved or not configuration used in a subsequent document for VOIP document retrieval profile because the attempt. server. Check request was rejected Voice Client by the configuration configuration. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 21 Com Maj Y ont-svc-voip-not.

(21 of 70) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. VICNFHTTPMAL VOIP client cannot To clear. a Subsequent mal use configuration document retrieval document for VOIP attempt must be profile because the successful. Check • iConfig Notify Voice Client response for configuration. VICNFNOTREFERR iConfig Notify To clear. Class Sev. an iConfig err can not be provided configuration must because there was a complete successfully. VICNFSUBREFERR iConfig refresh To clear. 29 Com War N ont-svc-voip-subs. configuration error Check network that does not map to connectivity and any specific iConfig configuration. 31 Com Maj Y ont-svc-voip-icfg. VICNFERR iConfig VOIP service To clear. Index2 = 1. refresh subscribe failed for VOIP profile because the Notify was malformed. Check VOIP service alarms. any refresh n refr subscribe could not must be received for be sent to the Subscription. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 28 Com Maj Y ont-svc-voip-http. Check Voice configuration Client configuration document is document. Check configuration server network connectivity and for VOIP profile configuration.3. • domain name could not be resolved • authentication failed between the ONT and the configuration server • all attempted retransmissions timed out • there was an error response from the configuration server 30 Com War N ont-svc-voip-not. malformed. a valid Notify n refr response for refresh response for receive must subscribe failed for be received for VOIP profile because Subscription. Voice Client configuration.For GPON and XG-PON1 > Index1 = gponOntEquipIfIndex (IfIndex of ONT). Refresh subscription request was rejected by the configuration server.01 December 2015 2-69 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . Alarm type = ONT Services Video Ani (86). Check because of one of the Voice Client following conditions: configuration. Check of one of the network connectivity and following conditions: configuration. 2 — IACM Alarms No.

the signal level. Alarm type = ONT Services MoCA (89) . 3 Com Maj Y ont-svc-v-ani-lv.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . service. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 1 Eqp Min Y ont-svc-v-ani-conf.3. Verify the RF Video Overlay service capability of the ONT. Check signal. Class Sev. signal. 2 Com Maj Y ont-svc-v-ani-loss. Check coaxial interface and signal. Adjust minimum bandwidth threshold is lower threshold acceptable. bandwidth threshold. XG-PON1 and NG-PON2 > Index1 = gponOntEquipIfIndex (IfIndex of ONT). 1 Eqp Min Y ont-moca-svc-mis MOCASVCMIS The ONT did not The provisioned MoCA accept the OMCI UniI Service was rejected configuration by the ONT during OMCI requests for the MoCA configuration requests. VIDEOANISVCMIS The ONT did not The provisioned VIDEO mis accept the OMCI ANI Service was rejected configuration by the ONT during OMCI requests for the configuration requests. VIDEOLOS Loss of signal on the Determine why the ONT sig RF Video overlay port has lost the RF video interface. 4 Com Maj Y ont-svc-v-ani-lv. This is input signal. Video ANI service. Restart ONT to see if problem persists. Verify MoCA service capability of ONT. or delete the unsupported Video port. Restart the ONT to see if the problem persists. Alarm type = ONT TC TCA (90) . LEVELHIGH The 1550nm Video Check the RF video signal high Optical signal level is (1550nm) and decrease too HIGH. Index2 = not used (22 of 70) 2-70 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.For GPON and XG-PON1 > Index1 = gponOntEquipIfIndex (Index of ONT)Index2 = SpIndex. Video loss of signal alarm on the PPTP Video ANI Managed Entity. 2 — IACM Alarms No. the signal level. LEVELLOW The 1550nm Video Check the RF video signal low Optical signal level is (1550nm) and increase too LOW. actually the OMCI Check the video signal. 2 Com Maj Y ont-moca-link-los MOCALOL Loss of Link on the Determine why the ONT MoCA physical has lost MocA COAX input interface.For GPON. 3 Com Maj Y ont-moca-min-bw MOCALIMLINK MoCA bandwidth Determine why the MoCA between nodes is less coaxial interface is than minimum degraded. or delete unsupported MoCA port.

• ontServicesVDSL Replace the associated LT at the OLT if the PM • ontServicesMoCA counts persist. Multicast GEM ports. except OMCI and Multicast GEM ports. Note: PM counts persist.3. Alert. T-DSDRPDFRMS Downstream (From Check the Receive PON n tc PON. BAD GEM Headers Check the Transmit PON Threshold Crossing signal at the OLT. Multicast GEM ports.01 December 2015 2-71 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 1 QoS War N ont-tc-rx-los-frag. • ontServicesLAN If the PM counts persist. 1 QoS War N ont-uni-ds-drpd-fr. Replace the associated LT at the OLT if PM counts persist.For GPON. Replace the ONT if the except OMCI and PM counts persist. 2 QoS War N ont-tc-tx-los-frag. The physical signal. T-USDRPDFRMS Upstream (From Check the PON signal at n tc physical interface the ONT. T-LOSTFRAGS ONT Near End Check the Receive PON n tc (Receive at ONT) signal at the ONT. T-BADGEMHDRS ONT Near End Check the Receive PON n hd-tc (Receive at ONT) signal at the ONT. 3 QoS War N ont-tc-bad-gem. Threshold Crossing Replace the ONT if the Alert. XG-PON1 and NG-PON2 > Index1 = gponOntEquipIfIndex (IfIndex of ONT). Replace the associated LT at the OLT if PM counts persist. Replace the ONT if the except OMCI and PM counts persist. supported interfaces currently include: Reset the ONT. Note: Reset the ONT. NG-PON2 only supported for UNI Ethernet. Aggregate ONT count across all GEM ports. The supported interfaces Reset the ONT. Alarm type = ONT L2 UNI Ethernet TCA (91) . Aggregate ONT count across all GEM ports. T-LOSTFRAGS ONT Near End Check the PON signal at n tc (Transmit at ONT) the ONT. Alert. Note: Reset the ONT. replace the ONT • ontServicesVDSL • ontServicesMoCA Alarm type = ONT Services MoCA TCA (93) . 2 QoS War N ont-uni-up-drpd-fr. 2 — IACM Alarms No. currently include: Replace the ONT if the • ontServicesLAN PM counts persist. Lost GEM Fragment Check the Transmit PON Threshold Crossing signal at the OLT. frames. Index2 = gponEtherTrafficTCAThresholdSpIndex. toward PON) Layer 2 Check the UNI interface dropped frames.For GPON and XG-PON1 > Index1 = gponOntEquipIfIndex (Index of ONT) (23 of 70) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. Lost GEM Fragment Reset the ONT. service interface) Check the Transmit PON Layer 2 dropped signal at the OLT. Aggregate ONT count across all GEM ports. out physical signal at the ONT. Class Sev.

T-ERRFRAGSONT OLT Near End Check the Receive PON n tc (Receive at OLT) signal at the OLT. Header Errors or Unavailable Replace the ONT if the Resources Threshold PM counts persist. Fragments due to Reset the ONT.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . interface received Check MoCA CPE Errored Frames equipment and CPE signal threshold has been for problems. subscribers to other The alarm is cleared PON ports when the downstream traffic rate go below the configured threshold in another interval Alarm type = OLT ONT TC TCA (95) . Crossing Alert. Reset the LT. PON ports The alarm is cleared when the upstream traffic rate go below the configured threshold in another interval 3 Com Maj Y olt-pon-down-bw. crossed.For GPON.For GPON and XG-PON1 > Index1 = gponPonConfigIfIndex (IfIndex of PON). Index2 = not used 1 QoS War N olt-ont-tc-err-frag. Replace associated the LT at OLT if the PM counts persist. (24 of 70) 2-72 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. XG-PON1 and NG-PON2 > Index1 = gponOntEquipIfIndex (IfIndex of ONT). SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 1 QoS War N ont-moca-tca-rx. T-RXERRFRMS The number of near Check MoCA UNI Physical n err-fr end MoCA Physical interface receive signal. Fragments due to Check the ONT for ONT Header Errors or TC ERRFRAGS and isolate Unavailable at ONT level if the ONT Resources Threshold counts exist. Crossing Alert. 1 QoS War N olt-pon-tc-err-frag. Number of a PON's Check the Transmit PON unforwarded GEM signal at the ONT. Index2 = not used. Not supported for NG-PON2. 2 — IACM Alarms No. Replace the associated LT at the OLT if the PM counts persist. T-ERRFRAGSPON OLT Near End Check the Receive PON n tc (Receive at OLT) signal at the OLT. Class Sev.3. Alarm type = OLT PON TC TCA (94) . T-BWTCA The alarm is raised • Check ONT tca when downstream downstream traffic rate exceed bandwidth the configured configurations threshold in one • Reassign some interval. 2 Com Maj Y olt-pon-up-bw-tca T-BWTCA The alarm is raised • Check ONT upstream when upstream bandwidth traffic rate exceed configurations the configured • Reassign some threshold in one subscribers to other interval. Number of an ONT's Check the Transmit PON unforwarded GEM signal at the ONT.

network problem or to misconfiguration. misconfiguration.3. PWELOSSREORDER The rate for CESoETH Assess whether the reordr-lof frames reordered and problem is due to a frames loss is network problem or to exceeded. If no network path problem exists. service is not supported by the Restart the ONT to see if ONT. 2 — IACM Alarms No. check for misconfiguration of the pseudowire service between the endpoints. PWEMALFORM Excessive Malformed Assess whether the frms CESoETH Frames problem is due to a received. 2 Com Maj Y ont-svc-pwe. misconfiguration. 3 Com Maj Y ont-svc-pwe-jitt.For GPON and XG-PON1 > Index1 = gponCesServiceUniIndex (IfIndex of the ONT CES UNI). SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations Alarm type = ONT Services PWE (101) . If no network path problem exists. check for misconfiguration of the pseudowire service between the endpoints.01 December 2015 2-73 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . Verify the Pseudowire One possible reason is (CES) service capability that the pseudowire of the ONT. Index2 = gponCesServiceServiceNumber (Service ID) 1 Eqp Min Y ont-svc-pwe. 5 Com Maj Y ont-svc-pwe-malf. PWEJBUNDRRUN The rate of received Assess whether the buf-u CESoETH packets is problem is due to a too low resulting in network problem or to replacement data misconfiguration. PWEJBOVRRUN The rate of CESoETH Assess whether the buf-o packets arrival problem is due to a exceeds the jitter network problem or to buffer storage space. check for misconfiguration of the pseudowire service between the endpoints. check for misconfiguration of the pseudowire service between the endpoints. 4 Com Maj Y ont-svc-pwe-jitt. or delete the unsupported PWE service. (25 of 70) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. If no network path problem exists. pseudowire service. If no network path problem exists. Class Sev. the problem persists. PWESVCMIS The ONT did not The provisioned mismatch accept the OMCI Pseudowire Service was configuration rejected by the ONT requests for the during OMCI provisioned configuration requests. being played out.

Alarm type = ONT Services CESE1 (102) . If after a few re-tries.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . E1 service port. If no network path underrun. 2 — IACM Alarms No. or supported physically delete the unsupported by the ONT (e. lost. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 6 Com Maj Y ont-svc-pwe-late. The ONT will periodically re- try the ARP request messages. overrun. stray. reason is that the provisioned CES Restart the ONT to see if service is not the problem persists.g. and when the ARP Response message is eventually received the ARP Failure alarm will be cleared. Unsupported CES E1 provisioned for an ONT.) (26 of 70) 2-74 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. Class Sev.3. configured at the Check DS1 PW peer ONT. provisioned CES E1 Verify the E1 port service service. 8 Com Maj Y ont-svc-pwe-arp. pseudowire service i. Index2 = bponCesPortSpIndex. If no network path problem exists. One possible capability of the ONT. the peer does not respond to the ARP Request from the ONT. network problem or to This encompasses misconfiguration. misconfiguration. check for misconfiguration of the pseudowire service between the endpoints. check for late. PWELINKLOSS A condition indicating Assess whether the loss 15% of packets problem is due to a received are in error. PWEARPFAIL When the IP address Check the static IP fail of the DS1 PW peer is configuration at ONT. 7 Com Maj Y ont-svc-pwe-link.e. to determine the MAC address of the peer using the well-known ARP protocol.For GPON and XG-PON1 > Index1 = gponOntEquipIfIndex (IfIndex of ONT). the ONT shall report an ARP Failure alarm for the corresponding DS1 interface. PWELATEFRMS CESoETH Frames Assess whether the frms arriving after the problem is due to a scheduled play-out network problem or to time alarm. malformed. reasons. and misconfiguration of the invalid sequences. 1 Eqp Min Y ont-svc-ces-e1-mis CESE1SVCMIS The ONT did not The provisioned CES E1 accept the OMCI Service was rejected by configuration the ONT during OMCI requests for the configuration requests. the ONT will try connectivity. all possible error between the endpoints. problem exists.

check the far-end E1 equipment for alarms and resolve. or the signal from the far- end E1 equipment. If no physical cabling problem exists. Class Sev. If no physical cabling problem exists. or an ONT bad transmit signal. AIS represents a failure upstream in the network where AIS is inserted downstream toward the downstream equipment to indicate that a failure exists upstream.01 December 2015 2-75 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . 3 Com Maj Y ont-svc-ces-e1-lof CESE1LOF Loss of Frame at E1 Determine whether the Interface problem is due to the physical interface cabling. (27 of 70) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. 6 Com Maj Y ont-svc-ces-e1-rair CESE1RAIR Receiving RAI at E1 Determine whether the Interface problem is due to the physical interface cabling. misprovisioning. Also check the far-end E1 transmit capabilities. check for misprovisioning of framing format between equipment. If no physical cabling problem exists. 2 — IACM Alarms No. 8 Com Maj Y ont-svc-ces-e1-ais CESE1AISR Receiving AIS at E1 Determine whether the Interface problem is due to E1 network/equipment problem or misprovisioning.3. RAI is the result of the far-end E1 equipment detecting a problem with its receive signal and indicating a remote alarm indication back. check the far-end E1 transmit capabilities. If not an E1 network/ equipment problem. check the E1 provisioning on the far-end for valid traffic path configuration. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 2 Com Maj Y ont-svc-ces-e1-los CESE1LOS Loss of Signal at E1 Determine whether the Interface problem is due to the physical interface cabling or due to the actual failure of signal from the far-end E1 equipment.

reason is that the VDSL2 service is not Restart the ONT to see if physically supported the problem persists. 9 Eqp Min Y ont-svc-xdsl-cnf. 7 Com Min Y ont-svc-xdsl-fe-los XLOS Far End Loss of Signal Check the CPE equipment (VTU-R) and the CPE receive signal for problems. LINEINIT Near End LINEINT Check the ONT/MDU line (VTU-O) XDSL receive signal and CPE equipment for problems 5 Com Min Y ont-svc-xdsl-ne-lol XLOL Near End Loss of Link Check the ONT/MDU (VTU-O) XDSL receive signal and CPE equipment for problems 6 Com Min Y ont-svc-xdsl-fe-lof XLOF Far End Loss of Frame Check the CPE equipment (VTU-R) and the CPE receive signal for problems. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations Alarm type = ONT Services XDSL (118) .01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . delete the unsupported VDSL2 port XDSL service port. (e. provisioned on slot that has POTS only card equipped) 2 Com Min Y ont-svc-xdsl-ne-lof XLOF Near End Loss of Check the ONT/MDU Frame (VTU-O) XDSL receive signal and CPE equipment for problems 3 Com Min Y ont-svc-xdsl-ne-los XLOS Near End Loss of Check the ONT/MDU Signal (VTU-O) XDSL receive signal and CPE equipment for problems 4 Com Min Y ont-svc-xdsl-ne. or by the ONT.g. XDSLSVCMIS The ONT did not The provisioned VDSL2 mismatch accept the OMCI Service was rejected by configuration the ONT during OMCI requests for the configuration requests. Index2 = gxdslLineSpIndex. the CPE Modem and the consistency of the provisioning parameters.3. One possible capability of the ONT. XDSLCNFG XDSL Provisioning The provisioned VDSL2 err Error detected during Service was rejected by post OMCI processing. 2 — IACM Alarms No. the ONT during post OMCI processing. (28 of 70) 2-76 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. Class Sev.For GPON and XG-PON1 > Index1 = gponOntEquipIfIndex (IfIndex of ONT). provisioned VDSL2 Verify the XDSL service service. Verify the XDSL service capability of the ONT. 8 Com Min Y ont-svc-xdsl-fe-lop XLOP Far End Loss of Power Check the CPE equipment (VTU-R) and the CPE receive signal for problems. 1 Eqp Min Y ont-svc-xdsl.

source. 3 QoS War N ont-svc-xdsl-ne. been crossed. (29 of 70) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. Index2 = EquiptSlotId. verify the provisioning and the LT equipment operational state. Index2 = gxdslLineSpIndex. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations Alarm type = ONT Services XDSL TCA (119) . T-SES The number of far. 6 QoS War N ont-svc-xdsl-fe. and the CPE signal for problems. T-ES Check the XDSL UNI n tc Physical interface receive signal.01 December 2015 2-77 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . Check the XDSL UNI n uas-tc end VDSL2 Physical interface unavailable seconds receive signal. T-UAS The number of far. and the CPE signal for problems. threshold has been Check the CPE equipment crossed. Check the CPE equipment and the CPE signal for problems. 2 — IACM Alarms No. Alarm type = MCSRC (120) . 4 QoS War N ont-svc-xdsl-fe-es.For GPON and XG-PON1 > Index1 = gponOntEquipIfIndex (IfIndex of ONT). T-ES The number of far. threshold has been Check the CPE equipment crossed. threshold has been Check the CPE equipment crossed. T-SES Check the XDSL UNI n ses-tc Physical interface receive signal. Check the XDSL UNI n uas-tc end VDSL2 Physical interface unavailable seconds receive signal. and the CPE signal for problems. This at the NT and the alarm is generated at connectivity to the video the LT. If the multicast source is no longer in use. Check the XDSL UNI n tc end VDSL2 errored Physical interface seconds threshold has receive signal. 1 Com Maj Y mcsrc-stream-lost MCASTLOSS Multicast Video Check the receive signal Stream lost. 2 QoS War N ont-svc-xdsl-ne. T-UAS The number of near. 1 QoS War N ont-svc-xdsl-ne-es. If the alarm at LT MCSRC. Class Sev. de- provision the multicast service. Check the CPE equipment and the CPE signal for problems. 5 QoS War N ont-svc-xdsl-fe-ses.Index1 = multicastgroupAddr. Check the XDSL UNI n tc end VDSL2 severe Physical interface errored seconds receive signal. Check the CPE equipment and the CPE signal for problems.3.

Reload the ONT image on the OLT. excessively high temperature. ULFAILED Upload of the NE's Check the network upload system log file to the connectivity to the system log server system log server. Note: This alarm will This alarm is activated only be cleared after when the ONT VERCTL a minimum time of table has been updated 5 minutes. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations Alarm type = equipSupplemental (121) . an error.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . ex prevent ONT/ONU Check the ambient HW damage due to temperature. alarm to clear). 4 Eqp Maj Y ont-gen-high-temp. Index2 = not used 7 Com Min N equiptsupl-syslog. AUTOONTSWDLIP Downloading of ONT This is a normal alarm dnload software stemming indicating a download is from Version Control in progress to one or (VERCTL) table to an more ONTs (wait for ONT is in progress. even if the requiring one or more ONT software ONTs to have their download takes less software downloaded. 2 — IACM Alarms No. Retry the download again. 14 Eqp Min N equiptsupl-ontsw.Index1 = EquiptHolderId (Index in equipment holder Table). SWDLFILE Download of software Ensure that the planned file to ONT has failed ONT software version is because the image physically present on the file is missing or has OLT. Index2 = not used 1 Eqp Min N ont-gen-sw-dnload.For GPON. 3 Eqp Maj N ont-gen-high-temp HITEMPWARN Abnormally high Check the fan. Class Sev. Call Alcatel- Lucent customer service. ONT/ONU. Check the ambient temperature. than 5 minutes. The system clears the alarm when no further download/activations are pending.3. HITEMPSHUTOFF Services disabled to Check the fan. Check the system log server configuration and provisioning. failed. temperature. Contact Alcatel-Lucent customer service if the alarm fails to clear Alarm type = ONT General Supplemental (129) . temperature at the Check the ambient ONT/ONU. 2 Eqp Maj N ont-gen-fan-fail FANALM Fan failure at the Check the fan. (30 of 70) 2-78 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. XG-PON1 and NG-PON2 > Index1 = gponOntEquipIfIndex (IfIndex of ONT).

ECALLACT Emergency Call Indication that an emergency-call active on the ONT. Note: During an emergency call. DLVER is provisioned Possible reasons for as “AUTO”. POEOVERLOAD Configured PoE Adjust the feeding of max feeding exceed the each Ethernet port to fit maximum output the ONT output power of ONU. found in the ONT SW Note: Only valid when version control table. either update PLANSWVAR and/or add a new entry to the ONT SW version control table in a manner that causes the “AUTO” setting to have a match. 7 Eqp Min N ont-gen-sw-version SWVERCTLERR ONT Software version A condition meaning no control error. Class Sev. 2 — IACM Alarms No. • If DLVER attribute on ONT is “AUTO”. either ENT-ONT PLANVER Note: Only valid when or DLVER is provisioned ENT-ONT PLANVER or as “AUTO”.3. no upgrade or modification to the system should be performed which could cause a call termination. Otherwise disable feature by changing PLANVER and DLVER to not be AUTO. emergency phone call is active. check ACTHWVER/ PLANSWVAR for match of provisioned AUTOHWVER/ AUTOSWVAR values in the ONT SW version control table. 8 Eqp Crit N ont-poe-exceed. Occurs ONT software match when no ONT found in ONT SW version software match was control table.01 December 2015 2-79 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 5 Com Min N ont-gen. alarm are: • If PLANVER attribute on ONT is “AUTO”. Wait for the call to terminate. check ACTHWVER/ PLANSWVAR for match of provisioned AUTOHWVER/ AUTOSWVAR values in the ONT SW version control table. If no match exists in ONT SW version control table. (31 of 70) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.

module (32 of 70) 2-80 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . 15 Eqp Min N ont-loopdetect-mis ONTLOOPMISMATC ONT loop detection Check ONT capability H configuration whether loop detection is mismatch supported 16 Com Maj Y ont-olt-rx-pw-lo OLTRXPWLO Receive power from • Check optical ONT at OLT side is attenuator or the line lower than the sensor problem sensitivity lower • Check the SFP limit.3. module 17 Com Maj Y ont-olt-rx-pw-hig OLTRXPWHI Receive power from • Check optical ONT at OLT side is attenuator or the line higher than the problem sensor sensitivity • Check the SFP upper limit module 18 Com War N ont-olt-rx-pw. 10 Eqp Min N ont-gen-rssi-mis PRFMIS ONT RSSI Check ONT capability and configuration whether it supports this mismatch. • Retry the download again. function or parameter 11 Eqp Min N ont-gen-tx-pwr-low TXPWL ONT SFP TX power is Check and increase ONT lower than TX power configured alarm low threshold. OLTRXPWLOWARN Receive power from • Check optical n warnlo ONT at OLT side is attenuator or the line lower than the sensor problem sensitivity lower • Check the SFP WARNING limit. • Ensure the OMCI between OLT and ONT is OK. Download of voice • Ensure the voice XML file to ONT failed configuration file is (For OMCI download physically present on method) the OLT. 13 Eqp Min N ont-gen-volt-high VOLTH ONT SFP voltage is Check and decrease ONT higher than SFP voltage configured alarm high threshold. Class Sev. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 9 Com Maj Y ont-gen-cfgdld-fail . 2 — IACM Alarms No. 14 Eqp Min N ont-gen-bias-high BIASH ONT SFP bias is higher Check and decrease ONT than configured SFP bias current alarm high threshold. 12 Eqp Min N ont-gen-temp-high TMPH ONT SFP temperature Check and decrease ONT is higher than SFP temperature configured alarm high threshold. ensure the voice configuration file is on the FTP server and the FTP server is available. If not.

commanded by the Check ONT. 10 Eqp Maj N bat-b-fail BATBFAIL Applicable to FX only: - power source BAT-B not available Alarm.01 December 2015 2-81 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . tune to the or both.2. TargetLTSlot. with the Perform ONT reset or corresponding replace ONT if failure function on the OLT. TR069 parameters.1. ParkedLTSlot.2. optics and Channel Pair Additional wavelength profile. ParkedChannelPair). not for GPON or XG-PON1). ParkedShelf.2. and OLT OLT. persists. BAT-B takes over. TODOUTSYNC The ToD function on Check status of both ONT sync the ONT is out of sync and PON. Index2 = not used 9 Eqp Maj N bat-a-fail BATAFAIL Applicable to FX only: - power source BAT-A not available Alarm. 2 — IACM Alarms No. to see why the wavelength ONT failed to tune. 22 Eqp Min N HGUTR069MEA The ONT did not Check the HGU TR069 accept the parameters to see why configuration for HGU the provisioning failed. information contains 2 comma-delineated decimal format AIDs of Target Channel Pair AND Parked Channel Pair (TargetRack. OLTRXPWHIWARN Receive power from • Check optical n wanhig ONT at OLT side is attenuator or the line higher than the problem sensor sensitivity • Check the SFP upper WARNING module limit. No impact on functionality.1. Note: This alarm is only relevant for NG- PON2 (i.. BAT-A takes over. 20 Com Crit N ont-gen-tod-out. (33 of 70) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. E.1. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 19 Com War N ont-olt-rx-pw. "1.3.e. TargetChannelPair. TargetShelf.g. Class Sev.2". or ONT. ParkedRack. Alarm type = EquipHolder_2 (130) – Index1 = eqptHolderId (Index in equipment holder Table to identify a shelf). No impact on functionality.. 21 Com Maj Y tune-fail TUNEFAIL The ONT failed to Check the OLT.

voltage. Applied as EquipHolder so Alarm is not cleared when unit resets. power. ANSI/7367 ISAM SX-48V ANSI (± 190VDC RFT-V). One of the ± 190VDC power feeds is missing or failing (power feed B). 15 Eqp Crit Y sem-ac-power-fail SEM-PWR-FAIL Applicable to Check that the AC power 7367 ISAM SX-48V source is sourcing power. (chain 7330 ISAM FTTN B). External power supply (±190VDC RFT- V) voltage has fallen to a dangerously low level. 2 — IACM Alarms No. The 7330 ISAM FTTN ANSI/7367 ISAM SX-48V ANSI variant has a hold-up module that allows at least 2 seconds operation without power. Local DC A power failure. (34 of 70) 2-82 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. AC or Network Power takes over (if installed). local DC B takes over (if installed). is sourcing ANSI/7363 ISAM MX. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 13 Env Maj Y network-power. 7363 ISAM MX: no impact on functionality. 16 Eqp Maj Y sem-ups-fail SEM-UPS-FAIL Applicable to Check that the RFT-V 7367 ISAM SX-48V power source has correct ANSI/7363 ISAM MX. 17 Eqp Maj N dc-a-fail DCAFAIL Applicable to Check that the DC A 7367 ISAM SX-48V power source.3. NETWORKPWRLOS Applicable for Check that both RFT-V loss-b S-B network-powered power sources are variant of the sourcing power.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . Class Sev. the AC power input has failed and the 7367 ISAM SX-48V ANSI/7363 ISAM MX is running on hold-up power or local -48V power or Battery. 7367 ISAM SX-48V ANSI: no impact on functionality. For 7367 ISAM SX-48V ANSI/7363 ISAM MX. ANSI/7363 ISAM MX: AC variants of SEMS.

is sourcing DC B power failure. PLANPWRMISM Inform the operator if Adapt the planned mismatch the detected power powerMode. Alarm type = ONT Services POTS Supplemental (161) –For GPON and XG-PON1 > Index1 = gponOntEquipIfIndex (Index of ONT).3. • Check SIP server configuration. • Deprovision service if no longer required. 7363 ISAM MX: no impact on functionality.01 December 2015 2-83 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . • De-provision the service if no longer required 5 Com Min Y ont-sip-reg. or replace mode is different the power supply. 19 Eqp Min N plan-power. • Verify domain name. 4 Com Min Y ont-sip-reg-fail SIPREGAUTH SIP Registration • Verify the security failed because authentication authentication failed credentials between the ONT and • Check the SIP server the registration configuration server. Local power source. Class Sev. • Verify security authentication credentials. 2 — IACM Alarms No. SIPREGTO SIP Registration • Check the network timeout failed because all connectivity and attempted configuration retransmissions • Verify the domain timed out. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 18 Eqp Maj N dc-b-fail DCBFAIL Applicable to Check that the DC B 7363 ISAM MX. local DC A takes over (if installed). name • Verify the security authentication credentials • Check the SIP server configuration • De-provision the service if no longer required (35 of 70) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. could not be resolved. power. • Check network connectivity and configuration. Index2 = SpIndex] 1 Com Min Y ont-sip-reg-dns SIPREGDNS SIP Registration The provisioned POTS failed because the service SIP registration domain name could failed because domain not be resolved. from the planned power mode.

• Check network connectivity and configuration. Class Sev. • Check SIP server configuration. • Deprovision service if no longer required. • Verify security authentication credentials.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . • Deprovision service if no longer required. SIPREGERR SIP Registration • Check the network resps failed because there connectivity and was an error response configuration from the registration • Verify the domain server. 10 Com Min Y ont-sip-inv-auth SIPINVITEAUTH SIP Invite failed The provisioned POTS because service SIP INVITE failed authentication failed because authentication between the ONT and failed between the ONT the call server. and the registration server. • Verify security authentication credentials. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 6 Com Min Y ont-sip-reg-err. • Verify domain name. not be resolved. 2 — IACM Alarms No. • Check SIP server configuration. (36 of 70) 2-84 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. name • Verify the security authentication credentials • Check the SIP server configuration • De-provision the service if no longer required 7 Com Min Y ont-sip-inv-dns SIPINVITEDNS SIP Invite failed The provisioned POTS because the domain service SIP INVITE failed name could not be because domain could resolved.3.

• 5/ Deprovision service if no longer required. • 3/ Verify security authentication credentials. • Check network connectivity and configuration. • 2/ Verify domain name. • Check SIP server configuration. 12 Com Min Y ont-sip-inv-err SIPINVITEERR SIP Invite failed The provisioned POTS because there was an service SIP INVITE failed error response from because there was an the call server. error response from the registration server.3. out. • 4/ Check SIP server configuration. • Verify domain name. (37 of 70) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. • Verify security authentication credentials. 2 — IACM Alarms No. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 11 Com Min Y ont-sip-inv-timeout SIPINVITETO SIP Invite failed The provisioned POTS because all service SIP INVITE failed attempted because all attempted retransmissions retransmissions timed timed out. Class Sev.01 December 2015 2-85 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . • Deprovision service if no longer required. • 1/ Check network connectivity and configuration.

PICNFSUBREFERR iConfig subscription To clear. Check could not be sent POTS configuration. response for refresh subscribe failed for VOIP profile because the Notify was malformed Refresh subscription request was rejected by the configuration server (38 of 70) 2-86 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. Class Sev. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 13 Com War N ont-svc-pots-subs.3. Check of one of the network connectivity and following conditions: configuration. 2 — IACM Alarms No. A valid Notify n refr response for refresh response for refresh must subscribe failed for be received for VOIP profile because Subscription. Any refresh n refr could not refreshed must be received for because of one of the Subscription. Check • iConfig Notify POTS configuration. Check following conditions: network connectivity and • Refresh subscribe configuration.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . to the configuration server for VOIP profile because domain name could not be resolved • Refresh subscribe could not be sent to the configuration server for VOIP profile because authentication failed between the ONT and the configuration server • Refresh subscribe could not be sent to the configuration server for VOIP profile because all attempted retransmissions timed out Refresh subscribe could not be sent to the configuration server for VOIP profile because there was an error response from the configuration server 14 Com War N ont-svc-pots-not. PICNFNOTREFERR iConfig Notify To clear.

POTS configuration. for ROGUE ONT detection. This is ONT must likely be actually a defense physically repaired or alarm so that the ONT swapped. XG-PON1 and NG-PON2 > Index1 = gponOntEquipIfIndex (IfIndex of ONT). doesn't affect the Note: This can occur due entire PON. If misbehaving alarm occurs again. exceeded. gasp indication from ONT. Dying gasp indication is due to loss of power input to ONT (39 of 70) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. Signal Fail BER from ONT. 18 Com Maj Y sfu-ploam-dying.3. PICNFERR iConfig VOIP service To clear. specific ONT (if not. Alarm type = SFU ONT PLOAM (163) . configuration error Check network that does not map to connectivity and any specific POTS configuration. specific ONT (if not. for any type of ONT alarm.For GPON. 13 Com Maj Y sfu-ploam-err-msg MEM-SFU Message Error See if isolated for Message from ONT. likely a software error). 17 Com Maj Y sfu-ploam-sig-fail SF-SFU Signal Fail BER Check quality of line threshold exceeded from ONT. of ONT. then transmissions. SUF-SFU Startup Failure in Re-range the ONT. 2 — IACM Alarms No. 12 Com Maj Y sfu-ploam-disabled ONTDISABLED-SFU ONT has been Reset ONT by autonomously administratively putting disabled because of it OOS and then IS. PEE-SFU Physical Equipment Perform loop back tests. Class Sev. Signal Degrade from ONT.01 December 2015 2-87 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . likely a software error). 9 Com Maj Y sfu-ploam-sig. 2 Com Maj Y sfu-ploam-loss-ack LOA-SFU Loss of Acknowledge See if isolated for from ONT. type of ONT alarm). Index2 = not used 1 Com Maj Y sfu-ploam-loss-sig LOS-SFU Loss of Signal at ONT Check receive signal at (2nd highest priority ONT. to detection of a ROGUE This is also declared ONT. an iConfig err can not be provided configuration must because there was a complete successfully. 15 Com Maj Y sfu-ploam-inactive INACT-SFU ONT is Inactive (1st ONT needs to be ranged highest priority of any (made active). BER exceeded. SD-SFU Signal Degrade BER Check quality of line degrade threshold exceeded from ONT. 4 Com Maj Y sfu-ploam-loss-cd LOA-SFU Loss of GEM/ATM Check quality of line Channel Delineation from ONT. 6 Com Maj Y sfu-ploam. fail Ranging of ONT. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 15 Com Min Y ont-svc-pots-icfg. phyeqpt-err Error of ONT. Check iConfig alarms. 7 Com Maj Y sfu-ploam-startup. following INACT alarm). DG-SFU Received Dying Gasp Restore power to ONT.

The OLT transmission was received with errors at the ONT. Replace ONT if Deactivate failure persists. persists. ONTPWRERR-SFU ONT Power up error. ONT.3. If issue. ONT power up error. 25 Com Min N sfu-ploam-pwr. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 19 Com Maj Y sfu-ploam-deact. This is swapped. ONT. clears when ONT is disconnected from PON. actually a defense alarm so that the ONT doesn't affect the entire PON. This key is used exchange PLOAM for the AES message between OLT encryption algorithm and ONT. from ONT if condition persists. 21 Com Maj Y sfu-ploam-win-drift DOW-SFU Drift of Window Check quality of line (GPON only). 22 Com Maj Y sfu-ploam-rdi RDI-SFU Remote Defect Check receive signal at Indication from ONT. Alarm capability. replace ONT. Reset ONT. either replace ONT. between OLT and Reset ONT. Class Sev.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . fail ONT. 20 Com Maj Y sfu-ploam-oam LOAM-SFU Loss of PLOAM for Check receive signal at ONT. DF-SFU Deactivate Failure of Reset ONT. 24 Com Maj Y sfu-ploam-loss-ks LOKS-SFU Loss of Key Check connectivity synchronization between OLT and ONT between OLT and resulting in loss of key ONT. If condition ONT. 2 — IACM Alarms No. transmissions and is then ONT must likely be thought to be a physically repaired or ROGUE ONT. OLT received a transmission from the ONT at an unexpected place within the upstream virtual frame. (40 of 70) 2-88 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. If Loss of PLOAM alarm persists. replace ONT. or disable feature via SET-NE-ALL to “Normal Soak Mode” 26 Com Maj Y sfu-ploam-rog-disa ROGUEONTDIS-SFU ONT has been Reset ONT by autonomously administratively putting disabled because of it OOS and then IS. burst Extraneous power Extraneous power bursts bursts have been have been detected for detected for this this ONT. misbehaving If alarm occurs again. 27 Com Maj N sfu-ploam-diff. Error alarm clears automatically within 15 minutes. ONT Power Up ONT. DIFREACH-SFU ONT has been ONT has been reach deactivated because deactivated because its its location on the location on the PON has PON has exceeded its exceeded its differential differential reach reach capability.

01 December 2015 2-89 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . If the problem persists after registration ID re- programming. operator commanded). Index2 = not used 1 Com Maj Y sfu-gen-omci-fail OMCICOMM-SFU ONT fails to respond Attempt to restart the to OMCI message ONT. 6 Eqp Min N sfu-gen-bat-fail BATTFAIL-SFU Battery is provisioned The customer needs to and present. changed planned version) and call Alcatel- Lucent customer service.g.g. OK. SWDLFAIL-SFU Download of software Investigate ONT for f to ONT has failed possible illegal physical access to ONT 9 Eqp Maj Y sfu-gen-sw-act-fail SWACTFAIL-SFU ONT failed to Retry the download activate the passive again. Class Sev. 5 Eqp Min N sfu-gen-bat-low BATTLOW-SFU Battery charge is low. 11 Eqp Min N sfu-gen-sw-dnload. If power is present. cannot recharge. 4 Eqp Min N sfu-gen-bat-missing ACFAIL-SFU Battery is provisioned Change provisioning or for ONT. the OLT.For GPON.g. Command another ONT selftest test (either self-test. pending or is actually If the failure persists. being transmitted. re-program the registration ID into the ONT unit. but is determine why battery is missing. XG-PON1 and NG-PON2 > Index1 = gponOntEquipIfIndex (IfIndex of ONT). SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 28 Com Maj Y sfu-ploam-looc LOOC-SFU Loss of OMCI Channel Power cycle the ONT due to persistent MIC unit. power to ONT. If Fail. (41 of 70) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. Alarm type = SFU ONT General (164) . autonomous or If Pass. requests (Loss of communications). replace the ONT unit. 3 Env Min N sfu-gen-ac-pwr-fail ACFAIL-SFU Loss of external AC Wait for or repair AC power to the ONT. or why it is low. SWDLIP-SFU A condition meaning Retry another activation p that a transfer of ONT (e. changed Planned version) and call Alcatel- Lucent customer service. failure. EQPT-SFU ONT has failed a self. manually clear the alarm (e. image designated by If the failure persists. changed Planned software from the version to Current OLT to the ONT is Passive version). 2 Eqp Maj Y sfu-gen-eqpt. determine why the battery will not charge. If the problem persists after a power cycle of the ONT unit.3. but replace the battery. missing. 2 — IACM Alarms No. implement creative diagnostics. manually clear the alarm (e. 8 Eqp Min N sfu-gen-sw-dnload.

2.3.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide .. Check the ONT's supported features. commanded by the OLT. 21 Com Maj Y sfu-gen-tune-fail TUNEFAIL-SFU The ONT failed to Check the OLT. not equal the Active or software version. TargetLTSlot. (42 of 70) 2-90 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. 23 Eqp Maj Y sfu-gen-eqpt-prov. Note: This alarm is only relevant for NG- PON2 (i. Make the Planned version equal to the Active version via operator update. Delete the ONT and re- provision.1. TargetChannelPair.2.g. SWVER-SFU A condition meaning Change the provisioned mis that the Planned Version ID to match the software version does reported Version ID.2". tune to the or both. ParkedChannelPair). Class Sev. not for GPON or XG-PON1).e.1. the NTP server(s). 16 Eqp Min N sfu-gen-sw-vers. 2 — IACM Alarms No. "1..1. equal to the Planned Mismatch between version via successful ONT Equipment and activation ONT provisioning or attributes. ONTMEA-SFU ONT failed to be Make the Active version sa provisioned. Additional information contains 2 comma-delineated decimal format AIDs of Target Channel Pair AND Parked Channel Pair (TargetRack. ParkedRack. E. EQVERMIS-SFU A condition meaning Not a problem. or ONT. ParkedLTSlot. Change the physical ONT so the reported Version ID matches the provisioned Version ID. ParkedShelf. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 12 Eqp Maj Y sfu-gen-eqpt-vers. to see why the wavelength ONT failed to tune. TargetShelf. 28 Com Min N sfu-gen-nw-time. NTPERR-SFU A condition meaning Provisioned attributes err the ONT is unable to failed to be provisioned establish timing from in the ONT. reported by the ONT.2. mis the provisioned ONT This is a transient equipment part condition that self clears number does not once the download match the version activity ceases.

SD-SOHO Signal Degrade BER Check quality of line degrade threshold exceeded from the ONT. for any type of ONT alarm. 2 Com Maj Y soho-ploam-loss. 2 — IACM Alarms No. Index2 = not used 1 Com Maj Y soho-ploam-loss-sig LOS-SOHO Loss of Signal at ONT Check receive signal at (2nd highest priority the ONT. of ONT 6 Com Maj Y soho-ploam-phy. transmissions. 15 Com Maj Y soho-ploam. 30 Com Maj Y sfu-gen-opt-sig-low LEVELLO-SFU The received Optical Check the received signal level is too Optical signal and LOW. Signal Degrade BER exceeded. misbehaving If alarm occurs again. SUF-SOHO Startup Failure in Re-range the ONT. likely a software error). ONTNSAMEA-SFU ONT failed to be Check external nsa provisioned. 7 Com Maj Y soho-ploam. 12 Com Maj Y soho-ploam. (43 of 70) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.3. equipment connected to Mismatch between MDU Alarm Input #3 ONT Equipment and ONT provisioning attributes. following INACT alarm). ONTDISABLED. LEVELHI-SFU The received Optical Check the received high signal level is too Optical signal and HIGH. eqpt-er Error of ONT. 4 Com Maj Y soho-ploam-loss-cd LCD-SOHO Loss of GEM/ATM Check quality of line Channel Delineation from the ONT. Non Service Affecting. specific ONT (if not. decrease the signal level. type of ONT alarm).01 December 2015 2-91 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . 9 Com Maj Y soho-ploam-sig. This is then the ONT must likely actually a defense be physically repaired or alarm so that the ONT swapped. doesn't affect the entire PON. from ONT. Alarm type = SOHO ONT PLOAM (165) . ONT has been Reset the ONT by disabled SOHO autonomously administratively putting disabled because of it OOS and then IS. likely a software error). Note: This can occur due to detection of a ROGUE This is also declared ONT. XG-PON1 and NG-PON2 > Index1 = gponOntEquipIfIndex (IfIndex of ONT). startup-fai Ranging of ONT. PEE-SOHO Physical Equipment Perform loop back tests. LOA-SOHO Loss of Acknowledge See if isolated for the ack from ONT. INACT-SOHO ONT is Inactive (1st The ONT needs to be inactive highest priority of any ranged (made active). MEM-SOHO Message Error See if isolated for the msg Message from ONT specific ONT (if not. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 29 Com Maj Y sfu-gen-opt-sig. 13 Com Maj Y soho-ploam-err.For GPON. for ROGUE ONT detection. Class Sev. 31 Eqp Min N sfu-gen-eqpt-prov. increase the signal level.

ONTPWRERR-SOHO ONT Power up error. Dying gasp indication is due to loss of power input to the ONT. DF-SOHO Deactivate Failure of Reset the ONT. The OLT received a transmission from the ONT at an unexpected place within the upstream virtual frame. replace the ONT. ONT. 22 Com Maj Y soho-ploam-rdi RDI-SOHO Remote Defect Check receive signal at Indication from ONT. Reset the ONT. 24 Com Maj Y soho-ploam-loss-ks LOKS-SOHO Loss of Key Check connectivity synchronization between the OLT and the between OLT and ONT resulting in loss of ONT. ONT Power Up Error alarm clears automatically within 15 minutes. 2 — IACM Alarms No. replace the ONT. 19 Com Maj Y soho-ploam-deact. from ONT. from the ONT if condition persists. 25 Com Min N soho-ploam-pwr. the ONT. This key is used key exchange PLOAM for the AES message between the encryption algorithm OLT and the ONT. or disable the feature via SET-NE-ALL to “Normal Soak Mode” (44 of 70) 2-92 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. ONT power up error. If Loss of PLOAM alarm persists. either replace the ONT. If the ONT. ONT. DG-SOHO Received Dying Gasp Restore power to the gasp indication from ONT. 18 Com Min Y soho-ploam-dying. fail ONT. Replace the ONT if Deactivate Failure persists. condition persists. 21 Com Maj Y soho-ploam-win.3. between OLT and Reset the ONT.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . 20 Com Maj Y soho-ploam-oam LOAM-SOHO Loss of PLOAM for Check receive signal at ONT. Class Sev. If issue. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 17 Com Maj Y soho-ploam-sig-fail SF-SOHO Signal Fail BER Check quality of line threshold exceeded from the ONT. Signal Fail BER exceeded. DOW-SOHO Drift of Window Check quality of line drift (GPON only). The OLT transmission was received with errors at the ONT. burst Extraneous power Extraneous power bursts bursts have been have been detected for detected for this this ONT. the ONT.

OK. Alarm type = SOHO ONT General (166) . power to ONT.01 December 2015 2-93 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . 2 Eqp Maj Y soho-gen-eqpt. but is determine why battery is missing. operator commanded). Alarm capability. transmissions and is then the ONT must likely thought to be a be physically repaired or ROGUE ONT.For GPON.3. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 26 Com Maj Y soho-ploam-rog. cannot recharge. 2 — IACM Alarms No. Class Sev. ROGUEONTDIS. If the problem persists after a power cycle of the ONT unit. XG-PON1 and NG-PON2 > Index1 = gponOntEquipIfIndex (IfIndex of ONT). misbehaving If the alarm occurs again. This is swapped. 5 Eqp Min N soho-gen-bat-low BATTLOW-SOHO Battery charge is low. implement creative diagnostics. actually a defense alarm so that the ONT doesn't affect the entire PON. EQPT-SOHO ONT has failed a self. 4 Eqp Min N soho-gen-bat. Command another ONT selftest test (either self-test. re-program the registration ID into the ONT unit. determine why the battery will not charge. requests (Loss of communications). 28 Com Maj Y soho-ploam-looc LOOC-SOHO Loss of OMCI Channel Power cycle the ONT due to persistent MIC unit. If the problem persists after registration ID re- programming. clears when ONT is disconnected from PON. autonomous or If Pass. but replace the battery. or why it is low. 27 Com Maj N soho-ploam-diff. failure. If power is present. missing. ACFAIL-SOHO Loss of external AC Wait for or repair AC fail power to the ONT. If Fail. ONT has been Reset the ONT by disa SOHO autonomously administratively putting disabled because of it OOS and then IS. 3 Env Min N soho-gen-ac-pwr. replace the ONT unit. DIFREACH-SOHO ONT has been ONT has been reach deactivated because deactivated because its its location on the location on the PON has PON has exceeded its exceeded its differential differential reach reach capability. Index2 = not used 1 Com Maj Y soho-gen-omci-fail OMCICOMM-SOHO ONT fails to respond Attempt to restart the to OMCI message ONT. BATTMISS-SOHO Battery is provisioned Change provisioning or missing for ONT. (45 of 70) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. 6 Eqp Min N soho-gen-bat-fail BATTFAIL-SOHO Battery is provisioned The customer needs to and present.

01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . Give up and manually clear the alarm (e.3.g. not equal the Active or software version. changed Planned version). changed Planned version). number does not or match the version reported by the ONT. Class Sev. Give up and manually clear the alarm (e. Change the physical ONT so that the reported Version ID will match the provisioned Version ID. EQVERMIS-SOHO A condition meaning Change the provisioned vers-mis the provisioned ONT Version ID to match the equipment part reported Version ID. pending or is actually being transmitted. This is a dnload-p that a transfer of ONT transient condition that software from the self clears once download OLT to the ONT is activity ceases. Call Alcatel- Lucent customer service. again. SWDLIP-SOHO A condition meaning Not a problem. SWDLFAIL-SOHO Download of software Retry the download dnload-f to ONT has failed. SWACTFAIL-SOHO ONT failed to Retry another activation fail activate the passive (e. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 8 Eqp Min N soho-gen-sw. 16 Eqp Min N soho-gen-sw-vers. 12 Eqp Maj Y soho-gen-eqpt. SWVER-SOHO A condition meaning Make the Active version mis that the Planned equal Planned version via software version does successful activation. Call Alcatel- Lucent customer service. 11 Eqp Min N soho-gen-sw. 9 Eqp Maj Y soho-gen-sw-act.g. 2 — IACM Alarms No. (46 of 70) 2-94 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. Passive version). changed Planned image designated by version to Current the OLT.g. Make the Planned version equal Active version via operator update.

. ONTMEA-SOHO ONT failed to be Provisioned attributes prov-sa provisioned. (47 of 70) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. "1. E. reprovision. ONT provisioning Delete the ONT and attributes. TargetChannelPair.2. from a NTP server.1. • Restart the ONT to see if alarm returns.2.2". tune to the or both. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 21 Com Maj Y soho-gen-tune-fail TUNEFAIL-SOHO The ONT failed to Check the OLT. Note: This alarm is only relevant for NG- PON2 (i. decrease the signal level. TargetLTSlot.1.01 December 2015 2-95 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . Note: If the ONT successfully gets time from an NTP server and then loses contact with it. Class Sev.2. the alarm is not raised. and ends as soon as the ONT syncs with the NTP server. Additional information contains 2 comma-delineated decimal format AIDs of Target Channel Pair AND Parked Channel Pair (TargetRack.g. LEVELHI-SOHO The received Optical Check the received high signal level is too Optical signal and HIGH.. Check ONT's ONT Equipment and supported features.e. not for GPON or XG-PON1). ParkedShelf.1. failed to be provisioned Mismatch between in ONT. commanded by the OLT. A 30 minute alarm declaration interval is started when the NTP and VoIP clients are both enabled. ParkedChannelPair). NTPERR-SOHO A condition meaning This alarm indicates the err the ONT is unable to ONT has never been able establish timing from to reach and get time the NTP server(s).3. ParkedRack. TargetShelf. To troubleshoot: • Check NTP server accessibility and ONT provisioning configuration. 29 Com Maj Y soho-gen-opt-sig. or ONT. 23 Eqp Maj Y soho-gen-eqpt. ParkedLTSlot. to see why the wavelength ONT failed to tune. 28 Com Min N soho-gen-nw-time. 2 — IACM Alarms No.

transmissions. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 30 Com Maj Y soho-gen-opt-sig. 15 Com Maj Y mdu-ploam. Class Sev. for any type of ONT alarm. Alarm type = MDU ONT PLOAM (167) . eqpt-err Error of ONT. provisioned attributes Mismatch between failed to be provisioned ONT Equipment and in ONT. from ONT Signal Fail BER exceeded. misbehaving If alarm occurs again. 2 — IACM Alarms No. doesn't affect the entire PON. 13 Com Maj Y mdu-ploam-err. ONTDISABLED-MDU ONT has been Reset the ONT by disabled autonomously administratively putting disabled because of it OOS and then IS. (48 of 70) 2-96 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . Note: This can occur due to detection of a ROGUE This is also declared ONT. 9 Com Maj Y mdu-ploam-sig. MEM-MDU Message Error See if isolated for the msg Message from ONT. staratup-fail Ranging of ONT. Index2 = not used 1 Com Maj Y mdu-ploam-loss-sig LOS-MDU Loss of Signal at ONT Check receive signal at (2nd highest priority the ONT. 31 Eqp Min N soho-gen-eqpt. for ROGUE ONT detection. 4 Com Maj Y mdu-ploam-loss-cd LCD-MDU Loss of GEM/ATM Check quality of line Channel Delineation from the ONT. ONTNSAMEA-SOHO ONT failed to be Non service affecting prov-nsa provisioned. specific ONT (if not. likely a software error). Signal Degrade BER exceeded. type of ONT alarm). likely a software error).For GPON. 17 Com Maj Y mdu-ploam-signal. INACT-MDU ONT is Inactive (1st The ONT needs to be inactive highest priority of any ranged (made active). LOA-MDU Loss of Acknowledge See if isolated for the ack from ONT specific ONT (if not. 7 Com Maj Y mdu-ploam.3. of ONT. following INACT alarm). SF-MDU Signal Fail BER Check quality of line fail threshold exceeded from the ONT. from ONT. features. 12 Com Maj Y mdu-ploam. 6 Com Maj Y mdu-ploam-phy. increase the signal level. PEE-MDU Physical Equipment Perform loop back tests. SD-MDU Signal Degrade BER Check quality of line degrade threshold exceeded from the ONT. 2 Com Maj Y mdu-ploam-loss. LEVELLO-SOHO The received Optical Check the received low signal level is too Optical signal and LOW. Non deprovision unsupported Service Affecting. This is then the ONT must likely actually a defense be physically repaired or alarm so that the ONT swapped. SUF-MDU Startup Failure in Re-range the ONT. Check supported ONT provisioning capabilities of ONT and attributes. XG-PON1 and NG-PON2 > Index1 = gponOntEquipIfIndex (IfIndex of ONT).

19 Com Maj Y mdu-ploam-deact. The OLT received a transmission from the ONT at an unexpected place within the upstream virtual frame. If issue. from the ONT if condition persists. ONT.3. 21 Com Maj Y mdu-ploam-win. 25 Com Min N mdu-ploam-pwr. ONT power up error. Dying gasp indication is due to loss of power input to the ONT. between OLT and Reset the ONT. Class Sev. 2 — IACM Alarms No. The OLT transmission was received with errors at the ONT. burst Extraneous power Extraneous power bursts bursts have been have been detected for detected for this this ONT. DG-MDU Received Dying Gasp Restore power to the gasp indication from ONT.01 December 2015 2-97 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . the ONT. Reset the ONT. replace the ONT. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 18 Com Min Y mdu-ploam-dying. either replace the ONT. This key is used key exchange PLOAM for the AES message between the encryption algorithm OLT and the ONT. DF-MDU Deactivate Failure of Reset the ONT. ONT. Replace the ONT if Deactivate Failure persists. 22 Com Maj Y mdu-ploam-rdi RDI-MDU Remote Defect Check receive signal at Indication from ONT. ONTPWRERR-MDU ONT Power up error. the ONT. condition persists. DOW-MDU Drift of Window. If the ONT. 24 Com Maj Y mdu-ploam-loss-ks LOKS-MDU Loss of Key Check connectivity synchronization between the OLT and the between OLT and ONT resulting in loss of ONT. Check quality of line drift (GPON only). fail ONT. ONT Power Up Error alarm clears automatically within 15 minutes. replace the ONT. or disable the feature via SET-NE-ALL to “Normal Soak Mode” (49 of 70) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. If Loss of PLOAM alarm persists. 20 Com Maj Y mdu-ploam-oam LOAM-MDU Loss of PLOAM for Check receive signal at ONT.

misbehaving If the alarm occurs again. power to ONT. cannot recharge. This is swapped. EQPT-MDU ONT has failed a self.3. ROGUEONTDIS. 7 Com Maj N mdu-gen-phys. ONT has been Reset the ONT by disa MDU autonomously administratively putting disabled because of it OOS and then IS. 6 Eqp Min N mdu-gen-bat-fail BATTFAIL-MDU Battery is provisioned The customer needs to and present. If the problem persists after a power cycle of the ONT unit. Command another ONT selftest test (either self-test. missing.For GPON. but replace the battery. access to ONT (50 of 70) 2-98 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. Alarm capability. INTRUDER-MDU Unauthorized access Investigate ONT for intrusion to ONT(MDU). 2 Eqp Maj Y mdu-gen-eqpt. If power is present. re-program the registration ID into the ONT unit. ACFAIL-MDU Loss of external AC Wait for or repair AC fail power to the ONT. If Fail. 28 Com Maj Y mdu-ploam-looc LOOC-MDU Loss of OMCI Channel Power cycle the ONT due to persistent MIC unit. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 26 Com Maj Y mdu-ploam-rog. replace the ONT unit. XG-PON1 and NG-PON2 > Index1 = gponOntEquipIfIndex (IfIndex of ONT). Door or possible illegal physical box is open. determine why the battery will not charge. Class Sev. 4 Eqp Min N mdu-gen-bat. 3 Env Min N mdu-gen-ac-pwr. 2 — IACM Alarms No. autonomous or If Pass. DIFREACH-MDU ONT has been ONT has been reach deactivated because deactivated because its its location on the location on the PON has PON has exceeded its exceeded its differential differential reach reach capability. operator commanded).01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . 27 Com Maj N mdu-ploam-diff. clears when ONT is disconnected from PON. failure. but is determine why battery is missing. actually a defense alarm so that the ONT doesn't affect the entire PON. requests (Loss of communications). transmissions and is then the ONT must likely thought to be a be physically repaired or ROGUE ONT. BATTMISS-MDU Battery is provisioned Change provisioning or missing for ONT. or why it is low. OK. If the problem persists after registration ID re- programming. 5 Eqp Min N mdu-gen-bat-low BATTLOW-MDU Battery charge is low. implement creative diagnostics. Alarm type = MDU ONT General (168) . Index2 = not used 1 Com Maj Y mdu-ont-omci-fail OMCICOMM-MDU ONT fails to respond Attempt to restart the to OMCI message ONT.

Change the physical ONT so the reported Version ID matches the provisioned Version ID. 16 Eqp Min N mdu-gen-sw-vers. SWACTFAIL-MDU ONT failed to Retry another activation fail activate the passive (e. manually clear the alarm (e. If the failure persists.g. 11 Eqp Min N mdu-gen-sw. 9 Eqp Maj Y mdu-gen-sw-act. SWDLFAIL-MDU Download of software Retry the download dnload-f to ONT has failed.3. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 8 Eqp Min N mdu-gen-sw.01 December 2015 2-99 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide .g. changed planned version) and call Alcatel- Lucent customer service. or Make the Planned version equal to the Active version via operator update. If the failure persists. software version. again. SWVER-MDU A condition meaning Make the Active version mis that the Planned equal to the Planned software version does version via successful not equal the Active activation. Passive version). Class Sev. being transmitted. EQVERMIS-MDU A condition meaning Change the provisioned vers-mis the provisioned ONT Version ID to match the equipment part reported Version ID. (51 of 70) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. number does not or match the version reported by the ONT. 2 — IACM Alarms No. changed Planned version) and call Alcatel- Lucent customer service. changed Planned image designated by version to Current the OLT. dnload-p that a transfer of ONT This is a transient software from the condition that self clears OLT to the ONT is once the download pending or is actually activity ceases.g. SWDLIP-MDU A condition meaning Not a problem. 12 Eqp Maj Y mdu-gen-eqpt. manually clear the alarm (e.

ParkedShelf.1. E. tune to the or both. ONTMEA-MDU ONT failed to be Provisioned attributes prov-sa provisioned. "1. Class Sev. TargetChannelPair.1. TargetLTSlot.2. ParkedRack. commanded by the OLT. 24 Env Ind N mdu-gen-mdu-env1 ENV1-MDU ONU Environmental Check external Alarm #1 equipment connected to MDU Alarm Input #1 25 Env Ind N mdu-gen-mdu-env2 ENV2-MDU ONU Environmental Check external Alarm #2 equipment connected to MDU Alarm Input #2 26 Env Ind N mdu-gen-mdu-env3 ENV3-MDU ONU Environmental Check external Alarm #3 equipment connected to MDU Alarm Input #3 (52 of 70) 2-100 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.g. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 21 Com Maj Y mdu-gen-tune-fail TUNEFAIL-MDU The ONT failed to Check the OLT. attributes.2... failed to be provisioned Mismatch between in the ONT. ONT Equipment and Check the ONT's ONT provisioning supported features. not for GPON or XG-PON1). Note: This alarm is only relevant for NG- PON2 (i. to see why the wavelength ONT failed to tune.2.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide .e. ParkedChannelPair). Delete the ONT and re- provision.2". TargetShelf.1. Additional information contains 2 comma-delineated decimal format AIDs of Target Channel Pair AND Parked Channel Pair (TargetRack. ParkedLTSlot. 23 Eqp Maj Y mdu-gen-eqpt. or ONT.3. 2 — IACM Alarms No.

Class Sev. provisioned attributes Mismatch between failed to be provisioned ONT Equipment and in ONT. de-provision unsupported features. 30 Com Maj Y mdu-gen-opt-sig. from a NTP server. 2 Com Maj Y NA HPNALOS Loss of signal on an Determine why no signal HPNA port interface is present on the HPNA port Alarm type = VLANPort (175) . 31 Eqp Min N mdu-gen-eqpt.3.For GPON and XG-PON1> Index1 = gponOntEquipIfIndex (Index of ONT).01 December 2015 2-101 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . and ends as soon as the ONT synchronizes with the NTP server. Restart the ONT to see if the problem persists. Alarm type = ONTHPNA (169) . Non capabilities of ONT and Service Affecting. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 28 Com Min N mdu-gen-nw-time. NTPERR-MDU A condition meaning This alarm indicates the err the ONT is unable to ONT has never been able establish timing from to reach and get time the NTP server(s). • Restart the ONT to see if the alarm returns. the alarm is not raised. increase the signal level. or delete the unsupported HPNA service port. Index2 = not used] (53 of 70) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. A 30- minute alarm declaration interval is started when the NTP and VoIP clients are both enabled. Note: If the ONT successfully gets time from an NTP server and then loses contact with it. LEVELLO-MDU The received Optical Check the received low signal level is too Optical signal and LOW. requests for the HPNA Verify the HPNA service service capability of the ONT. ONT provisioning Check supported attributes. ONTNSAMEA-MDU ONT failed to be Non-service-affecting prov-nsa provisioned. Index2 = SpIndex 1 Com Min Y NA HPNASVCMIS A condition meaning The provisioned HPNA that the ONT did not Service was rejected by accept the OMCI the ONT during OMCI configuration configuration requests. 29 Com Maj Y mdu-gen-opt-sig. XG-PON1 and NG-PON2 > Index1 = IfIndex of VLANPort.For GPON. decrease the signal level. LEVELHI-MDU The received Optical Check the received high signal level is too Optical signal and HIGH. To troubleshoot: • Check the NTP server accessibility and the ONT provisioning configuration. 2 — IACM Alarms No.

1. registration server (the port cannot be Possible solutions are: reached. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 1 Eqp Min Y vlanport-svc. 3 Com Maj Y NA SIPAREGCONNECT SIPUA register Possible reasons are: connect . Possible solutions are to PON1 > Additional restart the ONT or to de- info contains provision the service """bridgeportIfIndex. • Perform PING to ONT.V since not supported.VlanId Note: VlanId is the decimal equivalent of a 32 bit number whose construction is detailed in Appendix A.g. Possible solutions are: • Verify registration server name. Possible reasons are: Cannot reach • Connectivity lost. Alarm type = ONT Services VoIP SIP Agent Config (180) . ONT Port#. • Setup problem. provisioned VLAN port.For GPON and XG-PON1 > Index1 = gponIpHostOntIndex. ONT Slot #. SubChannel Group..1. lanId". ONT#. 2 Com Maj Y NA SIPAREGREACH SIPUA register reach . For NG-PON2 > Additional info instead contains AID of ONT UNI and VlanId in decimal format (Channel Group. VLANPORTSVCMIS The ONT did not Possible reasons are: mismatch accept the • The service is not configuration supported by the requests for the ONT.1.Cannot • Invalid user login and connect to password registration server (due to bad Possible solutions are: credentials or other fault after the port • Verify configuration responded) (54 of 70) 2-102 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. • Check DNS server IP address.1. • Check for network alarms. Class Sev.3. Possible reasons are: Failed to resolve the • Domain name of SIP registration server server not name resolvable. VLAN ID) E. Index2 = not used 1 Com Maj Y NA SIPAREGFAILNAME SIPUA register name .1. For GPON and XG. 2 — IACM Alarms No. ICMP errors) • Check network connectivity and configuration.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide .

if not pass.Cannot • Verify configuration validate registration server 5 Com Min Y NA SIPAREGMIS Either the LT or the Possible reasons are: ONT did not accept • The service is not the configuration supported by the requests for the ONT. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 4 Com Maj Y NA SIPAREGVALIDATE SIPUA register Possible solutions are: validate . configuration server (the port cannot be Possible solutions are: reached. Class Sev. • Try FTP from a different network source. Alarm type = ONT Services VoIP CONFIG (181) . • Try FTP from a different network source. configuration and credentials. (55 of 70) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. if not pass. check FTP server operation. • Setup problem.3. Index2 = not used 1 Com Maj Y NA VCDCFGFAILNAME VCD config server Possible reasons are: name . • Check DNS server IP address.Failed to • Domain name of FTP resolve the server not resolvable configuration server name. ICMP errors) • Check network connectivity and configuration. 2 Com Maj Y NA VCDCFGREACH VCD config server Possible reasons are: reach . Possible solutions are to restart ONT or to de- provision the SIPUA since not supported. • Check for network alarms.01 December 2015 2-103 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . Possible solutions are: • Verify config server name. check FTP server operation. • Perform PING to ONT. 2 — IACM Alarms No. configuration and credentials.Cannot reach • Connectivity lost.For GPON and XG-PON1 > Index1 = gponIpHostOntIndex. provisioned SIPUA (SIP User Attribute).

if not pass. (56 of 70) 2-104 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.g.Cannot • Verify config server validate configuration.Cannot • Invalid user login and authenticate password.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . check FTP server operation. missing Possible solutions are: credentials) • Verify config server configuration.Timeout • Verify config server waiting for response configuration. • Try FTP from a different network source. configuration server • Try FTP from a different network source. from configuration server • Check network alarms. configuration and credentials. Class Sev. 6 Com Maj Y NA VCDCFGTMOUT VCD config server Possible solutions are: timeout . configuration and credentials. check FTP server operation. • Try FTP from a different network source.Cannot • Invalid user login and connect to password. configuration and credentials. if not pass. 4 Com Maj Y NA VCDCFGVALIDATE VCD config server Possible solutions are: validate . configuration session (e. responded) • Try FTP from a different network source. check FTP server operation. check FTP server operation. configuration and credentials. configuration server (due to bad Possible solutions are: credentials or other fault after the port • Verify config server configuration. if not pass. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 3 Com Maj Y NA VCDCFGCONNECT VCD config server Possible reasons are: connect . 5 Com Maj Y NA VCDCFGAUTH VCD config server Possible reasons are: auth . 2 — IACM Alarms No. if not pass.3.

3.Cannot reach • Connectivity lost subscription server (the port cannot be Possible solutions are: reached.01 December 2015 2-105 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . 2 — IACM Alarms No.Cannot • Verify subscription validate subscription server configuration server (57 of 70) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.Failure response • Verify config server received from configuration. • Try FTP from a different network source.Cannot • Invalid user login and connect to password subscription server (due to bad Possible solutions are: credentials or other fault after the port • Verify subscription server configuration responded) 12 Com Maj Y NA VCDSUBSVALIDATE VCD subscription Possible solutions are: validate . SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 7 Com Maj Y NA VCDCFGRESPERR VCD config server fail Possible solutions are: . configuration and credentials. Class Sev.Failed to • Domain name of resolve the subscription server subscription server not resolvable name. ICMP errors) • Check network connectivity and configuration • Check for network alarms • Perform PING to ONT 11 Com Maj Y NA VCDSUBSCONNECT VCD subscription Possible reasons are: connect . 8 Com Maj Y NA VCDCFGFILEERR VCD config file error . Possible reasons are: Configuration file • XML file received but received has an error contains invalid data Possible solutions are: • Replace the XML file on the server • Correct contents of XML file 9 Com Maj Y NA VCDSUBSFAILNAME VCD subscription Possible reasons are: name . check FTP server operation. Possible solutions are: • Verify subscription server name • Check DNS server IP address 10 Com Maj Y NA VCDSUBSREACH VCD subscription Possible reasons are: reach . configuration server • Check for presence of configuration file on server. if not pass.

2 — IACM Alarms No.For GPON and XG-PON1 > Index1 = gponVeipOntIndex.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . restart the LT. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 13 Com Maj Y NA VCDSUBSAUTH VCD subscription auth Possible reasons are: . Note: This alarm is used only to indicate the request and not to indicate that a reboot has actually taken place. missing credentials) Possible solutions are: • Verify subscription server configuration 14 Com Maj Y NA VCDSUBSTMOUT VCD subscription Possible solutions are: timeout .Timeout • Verify subscription waiting for response server configuration from subscription server • Check network alarms 15 Com Maj Y NA VCDSUBSRESPERR VCD subscription fail Possible solutions are: . • Setup problem Possible solutions are to restart ONT or to de- provision the VCD since not supported. Class Sev. Alarm type = ONT VEIP (186) .Failure response • Verify subscription received from server configuration subscription server • Check network alarms 16 Com Maj Y NA VCDREBOOTREQ VCD reboot request . Alarm type = ONT MGC (187) . 17 Com Min Y NA VCDMIS Either the LT or the Possible reasons are: ONT did not accept • The service is not the configuration supported by the requests for the ONT provisioned VCD (VoIP Config Data). interface has requested a reboot of the ONU.3.For GPON and XG-PON1 > Index1 = gponIpHostOntIndex. Index2 = Not Used (58 of 70) 2-106 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.Cannot authenticate • Invalid user login and subscription session password (e.g. Index2 = gponVeipPortSpIndex 1 Com Min Y ont-veip-mismatch VEIPMIS A condition meaning Possible reasons are: that either the LT or • The interface is not ONT did not accept supported by the the configuration ONT requests for the provisioned VEIP • An LT configuration or setup problem (Virtual Ethernet Interface Point). Possible solutions are to restart the ONT. Possible solutions are: A non-OMCI • This alarm is for management information only. or to de-provision the VEIP since it is not supported.

SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 1 Com Min Y NA MGCMIS A condition meaning Possible reasons are: that either the LT or • The interface is not ONT did not accept supported by the the configuration ONT requests for the provisioned MGC • An LT configuration or setup problem (Media Gateway Controller). 2 — IACM Alarms No. restart the LT. or to de-provision the MGC since it is not supported. Index2 = Not Used 1 Com Min Y ont-ip-host. restart the LT. Possible solutions are to restart the ONT.3. (59 of 70) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. 2 Com Maj Y NA MGCTMOUT MGC timeout . IPHOSTMIS Either the LT or the Possible reasons are: mismatch ONT did not accept • The interface is not the configuration supported by the requests for the ONT provisioned ONT IP host. message ID) • Verify MGC server configuration • Check network alarms Alarm type = ONT IP HOST (188) . Alarm type = OTDR (190) ..A Possible solutions are: condition meaning • Check the MGC that the association configuration at both with the MGC timed the MGC and ONT out. (i. plugged-in SFP does not support OTDR. The alarm is cleared when: • the SFP is plugged-out • an OTDR capable SFP is plugged-in • OTDR is disabled Alarm type = xDSL Vect Board (191) – Index1 = eptSlotId . or to de-provision the IP HOST since it is not supported.e. • An LT configuration or setup problem Possible solutions are to restart the ONT.01 December 2015 2-107 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide .Index1 = ifIndex of the physical PON interface. Index2 = 0 (GPON) or 1 (EPON) 1 Eqp Min N otdr-cap-mismatch OTDRCAPMISM The alarm is raised Replace the SFP with an when OTDR is OTDR capable SFP or enabled on an SFP disable OTDR on that and the currently SFP.For GPON and XG-PON1 > Index1 = gponIpHostOntIndex. IP address. Class Sev. Index2 = see specific alarm number.

(60 of 70) 2-108 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.. Allowed values are "0" and "1". SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 1 Eqp Maj Y vect-vp-lt. The alarm is cleared when all vectoring is again feasible on the specific (VP. It contains info to specify the type of board of Index 1. For x. see xdslBoardActLink Number or xdslBoardVectGr oupActLinkNumb er Range of LT Link-ID: • 1. 2 — IACM Alarms No.. The alarm connectivity versus indicates a actual VP-LSM connection to the connections. 2 where 1 is used for all LT board types.3. The second string is supported on all boards.QSFP- state”“BoardType” when Index 1 is a SLV- LT. where: 0=SLV-LT. Index 2 = VP Link-ID if alarm is raised on the SLV-VP. wrong VP or a mismatch in SW Check the Software version between VP Version of SLV-LT versus and SLV-LT.ISAM- ID. SW version of VP.VP Link) expected VP-LSM and LSM.ISAM-IP. VPLTMISM The alarm is raised Check equipment : VP- mismatch when vectoring is not LSM and the cabling. x for Link-ID on VP. including boards with softlinks and 2 is used for SLV- LT board types which have 2 front cable connectors Additional Info contains: “”“BoardType” when Index 1 is a VP board. where the first string contains info on the peer VP. Class Sev. VP Link) and LSM. Range of VP Link-ID: • 1.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . feasible on the Check configuration specific (VP. 1=VP. “Rack/shelf/ slot. or LT Link-ID if alarm is raised on the SLV-LT.

2 where 1 is used for all LT board types.01 December 2015 2-109 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . not have a valid Alcatel-Lucent ID. Class Sev. The alarm is cleared when there is no cable connected or when the connected QSFP has a valid Alcatel-Lucent-ID. Range of VP Link-ID: • 1. 1=VP. For x. 2 — IACM Alarms No. including boards with softlinks and 2 is used for SLV- LT board types which have 2 front cable connectors Additional Info contains: “”“BoardType”. Allowed values are "0" and "1". (61 of 70) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. Index 2 = VP Link-ID if alarm is raised on the SLV-VP.. see xdslBoardActLink Number or xdslBoardVectGr oupActLinkNumb er Range of LT Link-ID: • 1. Use a when the QSFP is cable with a valid connected but does Alcatel-Lucent ID. where: 0=SLV-LT..3. or LT Link-ID if alarm is raised on the SLV-LT. x for Link-ID on VP. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 2 Com Maj Y vect-inv-qsfp VPLQSFPINVID The alarm is raised Check QSFP ID.

0 if on LT. Class Sev. Note: Index 2 = VP Link-ID if alarm is raised on the SLV-VP. x for Link-ID on VP. see xdslBoardActLink Number or xdslBoardVectGr oupActLinkNumb er Range of LT Link-ID: • 1. 2 where 1 is used for all LT board types.. The second string is supported on all boards. (62 of 70) 2-110 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. Note: Index 1 = eptSlotId of VP or SLV-LT. 1=VP. “Rack/shelf/ slot. LT Link-ID if alarm is raised on the SLV-LT. where: 0=SLV-LT. Range of VP Link-ID: • 1. including boards with softlinks and 2 is used for SLV- LT board types which have 2 front cable connectors Additional Info contains: “”“BoardType” when Index 1 is a VP board. For x.3. Allowed values are "0" and "1".ISAM- ID. 2 — IACM Alarms No..ISAM-IP.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . cableconnection between VP and SLV- LT.QSFP- state”“BoardType” when Index 1 is a SLV- LT. It contains info to specify the type of board of Index 1. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 3 Com Maj Y vect-vp-lt-fail VPLTLINKFAIL The alarm applies Check equipment: VP- when there is no valid LSM cable. where the first string contains info on the peer VP.

For GPON.01 December 2015 2-111 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations Alarm type = ONT TR069SERV (204) . It is not supported by the ONT. 2. Index2 = not used 1 Eqp Min Y bsf-dhcpv4 BSFDHCPV4 The bulk TBA synchronization for application DHCPv4 failed 2 Eqp Min Y bsf-dhcpv6 BSFDHCPV6 The bulk TBA synchronization for application DHCPv6 failed 3 Eqp Min Y bsf-pon BSFPON The bulk TBA synchronization for application PON failed 4 Eqp Min Y bsf-vbridge BSFVBRIDGE The bulk TBA synchronization for application VLAN Bridge Management failed (63 of 70) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. Class Sev. SNMP agent. It is not supported by the ONT. 2 — IACM Alarms No. 2. or to deprovision the TR069 management server since not supported.For GPON and XG-PON1 > Index1 = gponSnmpIpServiceUniIndex. restart LT. Some parameters are not proper Possible solutions are to restart ONT. XG-PON1 and NG-PON2 > Index1 = gponTR069ServerUniIndex. Some parameters are not proper Possible solutions are to restart ONT. Possible reasons are: 1. Index2 = not used 1 Com Min Y ont-snmp-mis ONTSNMPMIS A condition meaning A condition meaning that that either the ONT either the ONT did not did not accept the accept the configuration configuration requests for the requests for the provisioned ONT SNMP provisioned ONT agent. Index2 = not used 1 Com Min N ont-tr069-serv-mis TR069SERVMIS A condition meaning A condition meaning that that either the ONT either the ONT did not did not accept the accept the configuration configuration requests for the requests for the provisioned TR069 provisioned TR069 management server. or to deprovision the ONT SNMP agent service since not supported. Alarm type = Bulk Sync (207) – For GPON and XG-PON1 > Index1 = IfIndex of standy PON. management server Possible reasons are: 1. restart LT. Alarm type = ONT SNMP (205) .3.

2 — IACM Alarms

No. Class Sev. SA CLI Alarm TL1 Alarm Description Troubleshooting
recommendations

5 Eqp Min Y bsf-qos BSFQOS The bulk TBA
synchronization for
application QOS
failed

6 Eqp Min Y bsf-igmp BSFIGMP The bulk TBA
synchronization for
application IGMP
failed

7 Eqp Min Y bsf-lxfwd BSFLXFWD The bulk TBA
synchronization for
application LXFWD
failed

Alarm type = Protection Group (208) – Index1 = IfIndex of standy PON, Index2 = not used

1 Eqp Maj N prot-not-available PROTNOTAVAIL There is no Check availability of
protection available protection equipment.
within the Protection
Group
2 Eqp Crit Y prot-switchover- PROTSWFAIL Switchover to Check availability of
fail standby PON failed protection equipment.

Alarm type = 2E1/DS1 SFP Framer Alarm (209)– Index1 = LogicalSlot , Index 2: TributaryId [upper 16 bits:
Trib1(0),Trib2(1)]+ SfpFaceplateNumber [lower 16 bits].

1 Com Maj Y NA DS1E1_REI_LIU Remote Error • Determine whether
Indication alarm from problem is due to
LIU physical interface
cabling. REI is the
result of the far-end
E1/DS1 equipment
detecting a problem
with its receive
signal and indicating
a remote alarm
indication back.
• If no physical cabling
problem exists,
check far-end E1/DS1
equipment for alarms
and resolve.

2 Com Maj Y NA DS1E1_RDI_LIU Remote Defect Alarm • Determine whether
from LIU problem is due to
physical interface
cabling. RDI is the
result of the far-end
E1/DS1 equipment
detecting a problem
with its receive
signal and indicating
a remote alarm
indication back.
• If no physical cabling
problem exists,
check far-end E1/DS1
equipment for alarms
and resolve.

(64 of 70)

2-112 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.3.01
Edition 06 3HH-12566-AAAA-TCZZA
Alarms Guide

2 — IACM Alarms

No. Class Sev. SA CLI Alarm TL1 Alarm Description Troubleshooting
recommendations

3 Com Min N NA DS1E1_CRC6_LIU Cylic Redundancy • Determine whether
check-6 alarm from there are problems in
LIU the network that
could cause bit-
errors.
• Verify if the far-end
DS1 equipment is
using CRC-6 in the
frame.

4 Com Min N NA DS1E1_CRC4_LIU Cylic Redundancy • Determine whether
check-4 alarm from there are problems in
LIU the network (E1-side)
that could cause bit-
errors.
• Verify if the far-end
E1 equipment is using
CRC-4 in the frame.

5 Com Min N NA DS1E1_CRC4_TLIU Cylic Redundancy • Determine whether
check-4 threshold there are problems in
alarm from LIU the network (E1-side)
that could cause bit-
errors.
• Verify if the far-end
E1 equipment is using
CRC-4 in the frame.

6 Com Maj Y NA DS1E1_AIS_LIU Alarm Indication • Determine whether
Signal alarm from LIU problem is due to E1/
DS1 network/
equipment problem
or misprovisioning.
AIS represents a
failure upstream in
the network where
AIS is inserted
downstream toward
the downstream
equipment to
indicate that a
failure exists
upstream.
• If no E1/DS1
network/equipment
problem, check E1/
DS1 provisioning on
the far-end for valid
traffic path
configuration.

(65 of 70)

Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.3.01 December 2015 2-113
3HH-12566-AAAA-TCZZA Edition 06
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2 — IACM Alarms

No. Class Sev. SA CLI Alarm TL1 Alarm Description Troubleshooting
recommendations

7 Com Maj Y NA DS1E1_LOS_LIU Loss of signal alarm • Determine whether
from LIU problem is due to
physical interface
cabling or due to
actual failure of
signal from far-end
E1/DS1 equipment.
• If no physical cabling
problem exists,
check far-end E1/DS1
transmit capabilities
or verify the far-end
equipment is not out-
of-service.

8 Com Maj Y NA DS1E1_LOF_LIU Loss of framing alarm • Determine whether
from LIU problem is due to
physical interface
cabling,
misprovisioning, or
signal from far-end
E1/DS1 equipment.
• If no physical cabling
problem exists,
check for
misprovisioning of
framing format
between equipment.
Also check far-end
E1/DS1 transmit
capabilities.
9 Com Maj Y NA DS1E1_LOMF_LIU Loss of Multi-frame • Determine whether
alarm from LIU problem is due to
physical interface
cabling,
misprovisioning, or
signal from far-end
E1/DS1 equipment.
• If no physical cabling
problem exists,
check for
misprovisioning of
framing format
between equipment.
Also check far-end
E1/DS1 transmit
capabilities.

(66 of 70)

2-114 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.3.01
Edition 06 3HH-12566-AAAA-TCZZA
Alarms Guide

2 — IACM Alarms

No. Class Sev. SA CLI Alarm TL1 Alarm Description Troubleshooting
recommendations

10 Com Maj Y NA DS1E1_REI_IWF Remote Error • Determine whether
Indication alarm from problem is due to
IWF physical interface
cabling. REI is the
result of the far-end
E1/DS1 equipment
(EMAN side)
detecting a problem
with its receive
signal and indicating
a remote alarm
indication back.
• If no physical cabling
problem exists,
check far-end E1/DS1
equipment for alarms
and resolve.

11 Com Maj Y NA DS1E1_RDI_IWF Remote Defect Alarm • Determine whether
from IWF problem is due to
physical interface
cabling. RDI is the
result of the far-end
E1/DS1 equipment
(EMAN side)
detecting a problem
with its receive
signal and indicating
a remote alarm
indication back.
• If no physical cabling
problem exists,
check far-end E1/DS1
equipment for alarms
and resolve.

12 Com Min N NA DS1E1_CRC6_IWF Cylic Redundancy • Determine whether
check-6 alarm from there are problems in
IWF the network (EMAN)
that could cause bit
errors.
• Verify if the far-end
equipment is using
CRC-6 in the frame.

13 Com Min N NA DS1E1_CRC4_IWF Cylic Redundancy • Determine whether
check-4 alarm from there are problems in
IWF the network (EMAN)
that could cause bit
errors.
• Verify if the far-end
equipment is using
CRC-4 in the frame.

14 Com Min N NA DS1E1_CRC4_TIWF Redundancy check-4 • Determine whether
threshold alarm from there are problems in
IWF the network (EMAN)
that could cause bit
errors.
• Verify if the far-end
equipment is using
CRC-4 in the frame.

(67 of 70)

Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.3.01 December 2015 2-115
3HH-12566-AAAA-TCZZA Edition 06
Alarms Guide

Class Sev. or to the signal from the far-end DS1 equipment. • If no E1/DS1 network/equipment problem has been detected.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide .3. check for misprovisioning of the framing format between the equipment. 16 Com Maj Y NA DS1E1_LOS_IWF Loss of signal alarm • Determine whether from IWF the problem is due to physical interface cabling. to misprovisioning. • If no physical cabling problem has been detected. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 15 Com Maj Y NA DS1E1_AIS_IWF Alarm Indication • Determine whether Signal alarm from IWF the problem is due to E1/DS1 network/ equipment problem or to misprovisioning. Also check the far-end DS1 transmit capabilities. Has there been an outage of a network element? • Verify if the far-end device (EMAN side) is still operational and is sending CES frames. (68 of 70) 2-116 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. AIS represents a failure upstream in the network where AIS is inserted downstream toward the downstream equipment to indicate that a failure exists upstream. 17 Com Maj Y NA DS1E1_LOF_IWF Loss of framing alarm • Determine the from IWF reason for packet- loss on the CES pseudowire. 2 — IACM Alarms No. check the E1/DS1 provisioning on the far-end for valid traffic path configuration.

AIS represents a failure upstream in the network where AIS is inserted downstream toward the downstream equipment to indicate that a failure exists upstream (69 of 70) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. Index2 = sfpFacePlateNumber 1 Com Maj Y NA DS1E1_SERDES_FAI SERDES clock alarm Check Clock Source L failure configurations 2 Com Maj Y NA DS1E1_TRIB1_FAIL Failure alarm: The Check Clock Source tributary 1 clock is configurations not present 3 Com Maj Y NA DS1E1_TRIB2_FAIL Failure alarm: The Check Clock Source tributary 2 clock is configurations not present 4 Com Maj Y NA DS1E1_LOS_FAIL Sync fail alarm: All • Determine whether the selected tribs in problem is due to Loss of Signal physical interface cabling or due to actual failure of signal from far end DS1 equipment. 2 — IACM Alarms No. 5 Com Maj Y NA DS1E1_AIS_SYNC Sync fail alarm: Determine whether Alarm Indication problem is due to DS1 signal on the network/equipment tributary selected as problem or sync source misprovisioning. • If no physical cabling problem exists. check for misprovisioning of the framing format between the equipment. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 18 Com Maj Y NA DS1E1_LOMF_IWF Loss of Multi-frame Determine whether the alarm from IWF problem is due to physical interface cabling.01 December 2015 2-117 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . If no physical cabling problem has been detected. check far-end DS1 transmit capabilities.3. Also check the far-end E1/DS1 transmit capabilities. Alarm type =2E1/DS1 SFP CLOCK Alarm (210)– Index1 = LogicalSlot. Class Sev. or to a signal from the far-end E1/DS1 equipment (EMAN side). to misprovisioning.

and OLT-specific Alarm Definitions for the 7360 ISAM FX No Class Sev. XG-PON1 and NG-PON2 > Index1 = ifIndex of ONT. check far-end DS1 transmit capabilities. • If no physical cabling problem exists. 2 — IACM Alarms No. Index2 = See Specific Alarm.Index1 = eponlogicallinkindex (index for logical linkI) Index2 = not used (1 of 43) 2-118 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. Class Sev. misprovisioning. check far-end DS1 transmit capabilities. 1 Eqp Maj Y ont-loopdetect ONTLOOP Port loop happened Check ONT LAN link and at ONT side figure out which ports Index2: logical are looped number of the ONT LAN port (70 of 70) Table 2-3 EPON ONT.For GPON. SA CLI Alarm TL1 Alarm Description Troubleshooting recommendations 6 Com Maj Y NA DS1E1_LOF_SYNC Sync fail alarm: Loss • Determine whether of Framing on the problem is due to tributary selected as physical interface sync source cabling. 8 Com Maj Y NA DS1E1_DEG_FAIL Signal degrade Alarm • Determine whether problem is due to physical interface cabling or due to actual failure of signal from far end DS1 equipment.3.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . • If no physical cabling problem exists. or signal from far end DS1 equipment. Alarm type = ONT Diagnostics (213) . 7 Com Maj Y NA DS1E1_LOS_SYNC Sync fail alarm: Loss • Determine whether of signal on the problem is due to tributary selected as physical interface sync sour cabling or due to actual failure of signal from far end DS1 equipment. SA CLI Alarm TL1 Alarm Description Troubleshooting . recommendations Alarm type =EPON Logical link (154) . • If no physical cabling problem exists. Also check far-end DS1 transmit capabilities. check for misprovisioning of framing format between equipment.

(2 of 43) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. sends the key response 3 Com Crit Y oam-discov-fail EXOAMFAL Extend OAM Check the supported discovery failure. 7 Com Min N dhcp-packets. TOTALPacketExce Total amount of Check whether ONU is exceed edThreshold protocol packets under attack or has a Exceed Threshold virus. KeyFail3CHTIME Key exchange Check whether the ONT churn failure between receives the key OLT and one logical exchange request link at ONT during Check whether the ONT one churning time. version of the OAM extension between OLT and ONT 4 Com Crit Y report-timeout REPORTTIMEOUT When the ONU does Check whether the ONT not respond to receives the gate grants from OLT Check whether the ONT and the interval sends the report exceeds the threshold of report. SA CLI Alarm TL1 Alarm Description Troubleshooting .01 December 2015 2-119 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . PPPOEPacketExce Protocol PPPOE Check whether ONU is exceed edThreshold packets Exceed under attack or has a Threshold virus. recommendations 1 Com Maj Y key-fail-one-churn KeyFail1CHTIME Key exchange Check whether the ONT failure between receives the key OLT and one logical exchange request link at ONT during Check whether the ONT one churning time. 5 Com Crit Y total-packets. Check whether the threshold is set too small. IGMPPacketExceed Protocol IGMP Check whether ONU is exceed Threshold packets Exceed under attack or has a Threshold virus. Check whether the threshold is set too small. 9 Com Min N pppoe-packets. sends the key response 2 Com Maj Y key-fail-three. Check whether the threshold is set too small.3. (DHCPPacketExcee Protocol DHCP Check whether ONU is exceed dThreshold packets Exceed under attack or has a Threshold virus. then OLT will generate a 'Report Timerout Detected' alarm. Check whether the threshold is set too small. 6 Com Min N arp-packets-exceed ARPPacketExceedT Protocol ARP Check whether ONU is hreshold packets Exceed under attack or has a Threshold virus. 8 Com Min N igmp-packets. Check whether the threshold is set too small. 2 — IACM Alarms No Class Sev.

MLDPacketExceed Protocol MLD Check whether ONU is exceed Threshold packets Exceed under attack or has a Threshold virus.3. SA CLI Alarm TL1 Alarm Description Troubleshooting . Check whether the threshold is set too small. This event is generated if the symbol error count is equal to or greater than the specified threshold for that period. Check whether the threshold is set too small. (3 of 43) 2-120 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. CFMPacketExceed Protocol CFM Check whether ONU is exceed Threshold packets Exceed under attack or has a Threshold virus. 14 Com Min N cfm-packets.Index1 = eponlogicallinkindex (index for logical linkI) Index2 = not used (see each alarm number below) 1 QOS War N . DHCPV6PacketExc Protocol DHCPV6 Check whether ONU is exceed eedThreshold packets Exceed under attack or has a Threshold virus. Check whether the threshold is set too small. Alarm type = Logical link TCA(155) . Check whether the threshold is set too small. ICMPV6PacketExce Protocol IGMPV6 Check whether ONU is exceed edThreshold packets Exceed under attack or has a Threshold virus.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . Check whether the threshold is set too small.2 — IACM Alarms No Class Sev. recommendations 10 Com Min N nd-packets-exceed NDPacketExceedT Protocol ND Check whether ONU is hreshold packets Exceed under attack or has a Threshold virus. The period is specified by the number of symbols that can be received in a time interval on the underlying physical layer. 11 Com Min N icmpv6-packets. SYMBOLlERRPR The Errored Symbol Check the physical line n Period Event TLV counts the number of symbol errors that occurred during the specified period. 12 Com Min N mld-packets. 13 Com Min N dhcpv6-packets.

2 — IACM Alarms No Class Sev. 4 QOS War N . FRAMEERRSEC The Errored Frame Check the physical line n Seconds Summary Event TLV counts the number of errored frame seconds that occurred during the specified period. The period is specified by a time interval. This event is generated if the errored frame count is equal to or greater than the specified threshold for that period.000. An errored frame second is a one second interval wherein at least one frame error was detected. The period is specified by a number of received frames. if the errored frame count is greater than or equal to 10 for the last 1. This event is generated if the number of errored frame seconds is equal to or greater than the specified threshold for that period. SA CLI Alarm TL1 Alarm Description Troubleshooting . FRAMEERRPR The Errored Frame Check the physical line n Period Event TLV counts the number of errored frames detected during the specified period. recommendations 2 QOS War N . This event is generated if the errored frame count is greater than or equal to the specified threshold for that period (for example. 3 QOS War N .01 December 2015 2-121 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide .000 frames received). FRAMEERR The Errored Frame Check the physical line n Event TLV counts the number of errored frames detected during the specified period. The period is specified by a time interval. (4 of 43) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.3.

3 Com Maj Y . VOLHI The voltage is Check the voltage and higher than the decrease the voltage configured alarm threshold for this ONT.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . RXPWLO The receive power Check the RX power and is lower than the increase the signal level configured alarm threshold for this ONT. EDG Received Dying Restore power to the Gasp indication ONT. Index2 = not used 1 Com Maj Y . SA CLI Alarm TL1 Alarm Description Troubleshooting . Index2 = not used 1 Com Maj Y . 6 Eqp Maj Y . 4 Com Maj Y . A dying gasp from ONT. 5 Eqp Maj Y . (5 of 43) 2-122 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. RXPWHI The receive power Check the RX power and is higher than the decrease the signal level configured alarm threshold for this ONT.3.Index1 = eponOntIfIndex (Index of ONT). CREVT Receive Critical Check the ONT event indication from ONT.2 — IACM Alarms No Class Sev. TXBIASHI The transmit bias is Check the TX bias and higher than the decrease the bias configured alarm threshold for this ONT. 4 Com Maj Y . TXPWLO The transmit power Check the TX power and is lower than the increase the signal level configured alarm threshold for this ONT. OAMFAIL ONT fails to Check the OAM version respond to OAM for OLT and ONT message requests (Loss of communications) Alarm type = EONT General (157) . TXBIASLO The transmit bias is Check the TX bias and lower than the increase the bias configured alarm threshold for this ONT. LINKFAULT Link fault at ONT Check the link 2 Com Min Y . TXPWHI The transmit power Check the TX power and is higher than the decrease the signal level configured alarm threshold for this ONT. 7 Eqp Maj Y . indication is due to loss of power input to the ONT 3 Com Maj Y . recommendations Alarm type = EONT PHYOAM (156) . 2 Com Maj Y .Index1 = eponOntIfIndex (Index of ONT).

VOLHIWARN The voltage is Check the voltage and n higher than the decrease the voltage configured warning threshold for this ONT. TEMPHI The temperature is Check the temperature higher than the and decrease the configured alarm temperature threshold for this ONT. 17 Eqp War N . SA CLI Alarm TL1 Alarm Description Troubleshooting . 14 Com War N . 13 Com War N .01 December 2015 2-123 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . 18 Eqp War N .3. 15 Eqp War N . TEMPLO The temperature is Check the temperature lower than the and increase the configured alarm temperature threshold for this ONT. 2 — IACM Alarms No Class Sev. RXPWHIWARN The receive power Check the RX power and n is higher than the decrease the signal level configured alarm threshold for this ONT. TXBIASHIWARN The transmit bias is Check the TX bias and n higher than the decrease the bias configured warning threshold for this ONT. (6 of 43) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. 12 Com War N . 9 Eqp Maj Y . TXPWHIWARN The transmit power Check the TX power and n is higher than the decrease the signal level configured warning threshold for this ONT. TXPWLOWARN The transmit power Check the TX power and n is lower than the increase the signal level configured warning threshold for this ONT. recommendations 8 Eqp Maj Y . 10 Eqp Maj Y . TXBIASLOWARN The transmit bias is Check the TX bias and n lower than the increase the bias configured warning threshold for this ONT. TXPWLOWARN The receive power Check the RX power and n is lower than the increase the signal level configured warning threshold for this ONT. 16 Eqp War N . VOLLO The voltage is Check the voltage and lower than the increase the voltage configured alarm threshold for this ONT. 11 Com War N . VOLLOWARN The voltage is Check the voltage and n lower than the increase the voltage configured warning threshold for this ONT.

TEMPEHIWARN The temperature is Check the temperature n higher than the and decrease the configured warning temperature threshold for this ONT. 5 Com Maj Y . interface. upstream • Check whether the transmissions. IDLERXPWHI Idle power at the Check the idle power of OLT side is larger the PON than the idle power threshold. off. ONT has been This is an indication to discovered on the the operator that PON for MAC-based further provisioning authentication or should commence. (7 of 43) 2-124 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. recommendations 19 Eqp War N . 3 Com Maj Y . Index2 = See Specific Alarm. EPONLOS PON Loss of Signal. ERRBITRATEHI The error bit rate is Check the fiber or PON high at the PON interface. Suggestion: trigger the PON rogue ONT test 6 Eqp Maj Y . For EPON. TEMPELOWARN The temperature is Check the temperature n lower than the and increase the configured warning temperature threshold for this ONT. NEWEONT An unprovisioned No repair necessary. PONROGUETEST A diagnostic test is Check if a rogue ONU currently active on test is ongoing the PON looking for misbehavinging ONTs.3.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . 1 Eqp Min N . index2 points to a SNMP table entry that contains the ONT mac of the discovered ONT in eponPonDiscovOnt Table 2 Com Maj Y . • Check the receive The OLT is not PON fiber input at receiving any OLT. logical -based Newly installed ONT/ authentication or MDU on PON. ONT power is on or Index2 is not used. SA CLI Alarm TL1 Alarm Description Troubleshooting .Index1 = eponPonConfigIfIndex (Index of PON). 20 Eqp War N . mixed-based authentication.2 — IACM Alarms No Class Sev. Alarm type = EOLT General (158) .

PORTNEGFAIL Failure of auto Check the reason for the negotiation for a port auto negotiation specific Ethernet failure (for example. port ONT support port mode mismatch with peer side) 3 Eqp Min Y .01 December 2015 2-125 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . port 2 Eqp Maj Y . Index2= Points to a SNMP table entry that contains the rogue ONT in eponPonRogueTest Table 8 Eqp Maj Y . recommendations 7 Com Maj Y . PORTLOS Loss of signal for a Check the reason for the specific Ethernet loss of signal (for port example.For GPON. OLTRXPWLO Receive power Check the reason why from the ONT at the RX power from ONT the OLT side is at OLT side is low higher than the sensor sensitivity upper limit. SA CLI Alarm TL1 Alarm Description Troubleshooting . XG-PON1 and NG-PON2 > Index1 = IfIndex (Index of ONT).3. index2=ifType (8 of 43) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. Index2 = uniportIndex 1 Eqp Maj Y . hardware failure for special port) 5 Eqp Maj Y . ROGUEONT Indicates an ONT Check if the rogue ONT which has exists or not misbehaving transmission behavior during diagnostic test. PORTFAIL Failure of a specific Check the reason for the Ethernet port port failure (for example. Index2 = see specific alarm number 1 Com Maj Y . Alarm type = EONT Services LAN (159) . 2 — IACM Alarms No Class Sev. index2=ifType 2 Com Maj Y . OPMODULEMISMAC The actual optical Check the actual optical H module pluged in module the PON interface mismatched with configuration. PORTLOOP Port loop occurred Check the reason for the at the ONT UNI port loop at the ONT UNI port.Index1 = uniportindex. OLTRXPWHI Receive power Check the reason why from the ONT at the RX power from ONT the OLT side is at OLT side is high lower than the sensor sensitivity upper limit. Ethernet cable is not connected) 4 Eqp Maj Y . Alarm type = OLT ONT TCA (160) . PORTCONG Congestion of an Check the reason for the Ethernet port is port congestion detected.

or the server Voice Client failed to obtain the required IP addresses from the server.Index1 = eponOntEquipIfIndex (Index of ONT). It happens when the receive power is lower than the configured warning threshold for this ONT. Index2 = eponPotsPortId. UNKMEGASUB The Megaco Check why the subscriber exists in subscriber has not been the IAD but has not configured on the been configured in softswitch the media gateway controller. VDHCPERR The voice DHCP Check the reason why server is the AG cannot get the IP unreachable by the address from the DHCP Voice Client. 2 Com Min Y . OLTRXPWLOWARN Recieve power Check the RX power from the ONU at from the ONT at the OLT the OLT side is side lower than the warning threshold. 1 Eqp Min Y .01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . PORTOVERCUR POTS port failure: Check the reason for the over current ONU POTS port over current 3 Eqp Min Y . Index2 = not used 1 Com Min Y . VGATEWAYCOMM Failure of the Check the reason for the connection communication failure between the inner with the softswitch IAD and the SS platform.2 — IACM Alarms No Class Sev. PORTGROUNDED POTS port failure: Check why the ONU grounded POTS port is grounded 4 Com Min Y . 4 Com Maj Y . Alarm type = EOLT ONT Services VoIP (182) .3. Alarm type = EOLT ONT Common (184) . PORTOVERTEMP POTS port failure: Check the reason for the over temperature ONU POTS port over temperature 2 Eqp Min Y . recommendations 3 Com Maj Y . Index2 = not used 1 Eqp Min Y .Index1 = eponOntEquipIfIndex (Index of ONT). It happens when the receive power is higher than the configured warning threshold for this ONT. SA CLI Alarm TL1 Alarm Description Troubleshooting . Alarm type = EONT Services POTS (183) .Index1 = eponOntEquipIfIndex (Index of ONT). OLTRXPWHIWARN Recieve power Check the RX power from the ONU at from the ONT at the OLT the OLT side is side higher han the warning threshold. RESETFAIL ONU Equipment Check the reason for the alarm: reset failure ONU reset failure (9 of 43) 2-126 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.

POWERBROKEN ONU Power broken Check the reason for the ONU power broken 6 Eqp Min Y . POWERLOW ONU Power too low Check why the ONU power is too low 8 Eqp Min N . PONIFSW When ONU detect Check why the ONU PON link failure. Each E1 port should has dedicated alarm 5 Eqp Min Y . POWERHIGH ONU Power too high Check why the ONU power is too high 7 Eqp Min Y . recommendations 2 Eqp Min Y . BATTMISS Battery is Check why the ONU provisioned but Battery is missing missing 9 Eqp Min N . ONU Adminstate message switch PON interface and report alarm to OLT (10 of 43) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. SA CLI Alarm TL1 Alarm Description Troubleshooting . VOIPHWFAIL An ONU VoIP HW Check the reason for the failure is found ONU VoIP hardware during the ONU selftest failure selftest 4 Eqp Min Y . 2 — IACM Alarms No Class Sev. or detects a PON link receive Active failure. INTRUDER Applies if the ONT Check if the ONT door or n is supported with box is open detection such as door or box open 12 Eqp Min N . or receives an PON_IF Adminstate Active PON_IF message. SWITCHFAIL An ONU switch Check the reason for the failure is found ONU switch selftest during the ONU failure selftest 3 Eqp Min Y . BATTFAIL Battery is Check why the ONU provisioned and Battery cannot recharge present but cannot recharge 10 Eqp Min N . BATTLOW Battery is Check why the ONU provisioned and Battery voltage is too present but its low voltage is too low 11 Eqp War N . but for the . ONU E1 ONU E1 hardware HW failure is found. LOTEMPWARN The ONU internal Check why the ONU temperature is internal temperature is below the low too low alarm level 14 Eqp Min Y .01 December 2015 2-127 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . HITEMPWARN The ONU internal Check why the ONU temperature internal temperature is exceeds the high too high alarm level 13 Eqp Min N . E1HWFAIL During ONU Check the reason for the selftest.3. selftest failure The alarm is not for each E1 port.

SWVERNF No matched version Verify the version in the is found in the ONU ONU software mapping software mapping table table. Alarm type = EONT SWDLD (185) . or receives an example. the upgrade will be rejected and the alarm is raised to the operator 4 Eqp Min Y . LLIDCAPMISMATCH ONT LLID Check the ONT capablility does not capability whether meet the need of multiple LLID is the configured LLID supported. recommendations 15 Eqp Min Y . the operator configured a CTC 2.Index1 = eponOntEquipIfIndex (Index of ONT). SWDLFM If the system Check why the system cannot find the cannot find the software software version version file on the NT file on the NT flash. Index2 = not used 1 Eqp Min Y . SA CLI Alarm TL1 Alarm Description Troubleshooting . Verify the pre- configured ONU configured ONU software type does software type not match the actual ONU. if the LLID pattern is configured as 1*8 and the ONT can only support a single LLID.1 mode to a CTC 2. flash the upgrade will be rejected and the alarm is raised to the operator (11 of 43) 2-128 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.One example would be.3. (for failure. PROVFAIL The ONT rejected Check why the ONU the provisioning detected a PON link request. pattern.0 ONU) 3 Eqp Min Y . SWDLMM The configured Verify the configured software download software download mode does not mode match the actual ONU supported download mode (for example. if the Active PON_IF traffic descriptor Adminstate message provisioned can not physically be supported by the ONT) 16 Eqp Min Y . SWVERMM If the pre.2 — IACM Alarms No Class Sev.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . the upgrade will be rejected and the alarm is raised to the operator 2 Eqp Min Y .

This is not downloading to the an error. 2 Com Maj Y . VOLLOALM The voltage is Check voltage and lower than the increase voltage configured alarm low threshold. just for ONU is in progress information 6 Eqp Min Y . TEMPLOALM The temperature is Check temperature and lower than the increase temperature configured alarm low threshold. 4 Eqp Maj Y . 2 — IACM Alarms No Class Sev. 3 Eqp Maj Y .01 December 2015 2-129 3HH-12566-AAAA-TCZZA Edition 06 Alarms Guide . SWDLFAIL Failure to download Check the reason for the a software version download failure to the ONU 7 Eqp Min Y . TXPWHIALM The TX optical Check TX power and power is higher decrease signal level than the configured alarm high threshold. recommendations 5 Eqp Min Y . TEMPEHIALM The temperature is Check temperature and higher than the decrease temperature configured alarm high threshold. VOLHIALM The voltage is Check voltage and higher than the decrease voltage configured alarm high threshold. (12 of 43) Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. Index2 = See Specific Alarm. TXPWLOALM The TX optical Check TX power and power is lower than increase signal level the configured alarm low threshold. SA CLI Alarm TL1 Alarm Description Troubleshooting . SWACTFAIL Failure to activate Check why there is a the software failure to activate a version which has software version been downloaded downloaded to the ONU to the ONU 8 Eqp Min N .3. 1 Com Maj Y . 7 Eqp Maj Y . SWCMTFAIL Failure to commit Check why there is a the software failure to commit a version which has software version which been downloaded was downloaded to the and activated on ONU the ONU Alarm type = EPON PON TCA (195) – Index1 = eponPonConfigIfIndex (Index of PON). SWDLIP The software The software download version is in progress. TXBIASHIALM The TX bias is Check TX bias and higher than the decrease bias configured alarm high threshold. 8 Eqp Maj Y . TXBIASLOALM The TX bias is lower Check TX bias and than the configured increase bias alarm low threshold 5 Eqp Maj Y . 6 Eqp Maj Y .

2 — IACM Alarms

No Class Sev. SA CLI Alarm TL1 Alarm Description Troubleshooting
. recommendations

9 Com War N - TXPWHIWARN The TX optical Check TX power and
n power is higher decrease signal level
than the configured
warning high
threshold.

10 Com War N - TXPWLOWARN The TX optical Check TX power and
n power is lower than increase signal level
the configured
warning low
threshold.

11 Eqp War N - TXBIASHIWARN The TX bias is Check TX bias and
n higher than the decrease bias
configured warning
high threshold.

12 Eqp War N - TXBIASLOWARN The TX bias is lower Check TX bias and
n than the configured increase bias
warning low
threshold

13 Eqp War N - VOLHIWARN The voltage is Check voltage and
n higher than the decrease voltage
configured warning
high threshold.

14 Eqp War N - VOLLOWARN The voltage is Check voltage and
n lower than the increase voltage
configured warning
low threshold.
15 Eqp War N - TEMPEHIWARN The temperature is Check temperature and
n higher than the decrease temperature
configured warning
high threshold.

16 Eqp War N - TEMPELOWARN The temperature is Check temperature and
n lower than the increase temperature
configured warning
low threshold.

17 Com Maj Y - EXTTXPWHIALM The TX optical Check 10G XFP TX power
power is higher and decrease signal level
than the configured
alarm high
threshold of XFP.

18 Com Maj Y - EXTTXPWLOALM The TX optical Check 10G XFP TX power
power is lower than and increase signal level
the configured
alarm low
threshold of XFP.

19 Eqp Maj Y - EXTTXBIASHIALM The TX bias is Check 10G XFP TX bias
higher than the and decrease Bias
configured alarm
high threshold of
XFP.

20 Eqp Maj Y - EXTTXBIASLOALM The TX bias is lower Check 10G XFP TX bias
than the configured and increase Bias
alarm low
threshold of XFP.

(13 of 43)

2-130 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.3.01
Edition 06 3HH-12566-AAAA-TCZZA
Alarms Guide

2 — IACM Alarms

No Class Sev. SA CLI Alarm TL1 Alarm Description Troubleshooting
. recommendations

21 Com War Y - EXTTXPWHIWARN The TX optical Check 10G XFP TX power
n power is higher and decrease signal level
than the configured
warning high
threshold of XFP.

22 Com War Y - EXTTXPWLOWARN The TX optical Check 10G XFP TX power
n power is lower than and increase signal level
the configured
warning low
threshold of XFP.

23 Com War Y - EXTTXBIASHIWARN The TX bias is Check 10G XFP TX bias
n higher than the and decrease Bias
configured warning
high threshold of
XFP.

24 Com War Y - EXTTXBIASLOWAR The TX bias is lower Check 10G XFP TX bias
n than the configured and increase Bias
warning low
threshold of XFP.

Alarm type = SFU ONT General Supplemental (219) - For GPON, XG-PON1 and NG-PON2 > Index1 = gponOntEquipIfIndex
(IfIndex of ONT), Index2 = not used

1 Eqp Min N sfu-ont-sw-file- SWDLFILE-SFU Download of Ensure that planned ONT
error software to ONT software version is
has failed because physically present on the
the image file is OLT.
missing or has an Retry the download
error. again.
Reload the ONT image
on the OLT. Call Alcatel-
Lucent customer
service.

2 Eqp Maj N sfu-sup-fan-failure FANALM-SFU Fan Failure at the Check Fan.
ONT/ONU. Check Ambient
Temperature.

3 Eqp Maj N sfu-sup-temp-high- HITEMPWARN-SFU Abnormally high Check Fan.
warn temperature at the Check Ambient
ONT/ONU. Temperature.

4 Eqp Maj Y sfu-sup-temp- HITEMPSHUTOFF- Services disabled to Check Fan.
shutoff SFU prevent ONT/ONU Check Ambient
HW damage due to Temperature.
excessively high
temperature.

5 Com Min N sfu-sup-emergency- ECALLACT-SFU Emergency Call Indication that an
call active on ONT. emergency phone call is
active. Wait for the call
to terminate.
Note: During an
emergency call, no
upgrade or modification
to the system should be
performed which could
cause call termination.

(14 of 43)

Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.3.01 December 2015 2-131
3HH-12566-AAAA-TCZZA Edition 06
Alarms Guide

2 — IACM Alarms

No Class Sev. SA CLI Alarm TL1 Alarm Description Troubleshooting
. recommendations

7 Eqp Min N sfu-sup-swverctrl- SWVERCTLERR-SFU ONT Software A condition meaning no
err version control ONT software match
error. Occurs when found in ONT SW version
no ONT software control table.
match found in ONT Note: Only valid when
SW version control either ENT-ONT
table. PLANVER or DLVER is
Note: Only valid provisioned as “AUTO”.
when ENT-ONT Possible reasons for
PLANVER or DLVER alarm are:
is provisioned as
“AUTO”. • If PLANVER attribute
on ONT is “AUTO”,
check ACTHWVER/
PLANSWVAR for
match of
provisioned
AUTOHWVER/
AUTOSWVAR values
in the ONT SW
version control
table.
• If DLVER attribute
on ONT is “AUTO”,
check ACTHWVER/
PLANSWVAR for
match of
provisioned
AUTOHWVER/
AUTOSWVAR values
in the ONT SW
version control
table.

If no match exists in ONT
SW version control
table, either update
PLANSWVAR and/or add
a new entry to the ONT
SW version control table
in a manner that causes
the “AUTO” setting to
have a match. Otherwise
disable feature by
changing PLANVER and
DLVER to not be AUTO.

8 Eqp Crit N sfu-sup-poe- POEOVERLOAD- Configured PoE Adjust the feeding of
exceed-max SFU feeding exceed the each configure port to
maximum output fit the ONT output
power of ONU.

(15 of 43)

2-132 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.3.01
Edition 06 3HH-12566-AAAA-TCZZA
Alarms Guide

2 — IACM Alarms

No Class Sev. SA CLI Alarm TL1 Alarm Description Troubleshooting
. recommendations

9 Com Maj Y sfu-sup-cfg-dnld- Download of voice Ensure the voice
fail xml file to ONT configuration file is
failed (For OMCI physically present on the
download method). OLT. If not, ensure the
voice configuration file
is on the ftp server and
the ftp server is
available.
Ensure the OMCI
between OLT and ONT is
ok.
Retry the download
again.

10 Eqp Min N sfu-sup-rssi-cfg- ONT RSSI Check ONT capability
mism configuration and whether support this
mismatch. function or parameter.

11 Eqp Min N sfu-sup-sfp-tx-low ONT SFP Tx Power Check and increase ONT
is lower than tx power.
configured Alarm
low threshold.

12 Eqp Min N sfu-sup-sfp-temp- ONT SFP Check and decrease ONT
high Temperature is SFP temperature.
higher than
configured Alarm
high threshold.

13 Eqp Min N sfu-sup-sfp-volt- ONT SFP Voltage is Check and decrease ONT
high higher than SFP voltage.
configured Alarm
high threshold.

14 Eqp Min N sfu-sup-sfp-bias- ONT SFP Bias is Check and decrease ONT
high higher than SFP bias current.
configured Alarm
high threshold.
15 Eqp Min N sfu-sup-ld-cfg- ONTLOOPMISMATC ONT loop detection Check ONT capability
mism H-SFU configuration and whether support
mismatch. loop detection.

16 Com Maj Y sfu-sup-olt-rx-low OLTRXPWLO-SFU Receive power Check optical attenuator
from ONT at OLT or the line problem.
side is lower than Check sfp module.
the sensor
sensitivity lower
limit (Decrease the
number of ONT or
remove optical
attenuator).

17 Com Maj Y sfu-sup-olt-rx-high OLTRXPWHI-SFU Receive power Check optical attenuator
from ONT at OLT or the line problem.
side is higher than Check sfp module.
the sensor
sensitivity upper
limit.

(16 of 43)

Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5.3.01 December 2015 2-133
3HH-12566-AAAA-TCZZA Edition 06
Alarms Guide

emergency phone call is active.01 Edition 06 3HH-12566-AAAA-TCZZA Alarms Guide . high-warn SOHO temperature at the Check Ambient ONT/ONU.3. recommendations 18 Com War N sfu-sup-olt-rx-lo. Alarm type = SOHO ONT General Supplemental (220) . Receive power Check optical attenuator n warn SFU from ONT at OLT or the line problem. failure ONT/ONU. SA CLI Alarm TL1 Alarm Description Troubleshooting . again. ECALLACT-SOHO Emergency Call Indication that an emergency-cal active on ONT. Temperature. missing or has an Retry the download error. Wait for the call to terminate. Note: During an emergency call. 4 Eqp Maj Y soho-sup-temp. SWDLFILE-SOHO Download of Ensure that planned ONT error software to ONT software version is has failed because physically present on the the image file is OLT. Index2 = not used 1 Eqp Min N soho-sup-sw-file. FANALM-SOHO Fan Failure at the Check Fan. (17 of 43) 2-134 December 2015 Alcatel-Lucent 7302 ISAM | 7330 ISAM FTTN | 7356 ISAM FTTB | 7360 ISAM FX | 7363 ISAM MX | 7367 ISAM SX R5. 3 Eqp Maj N soho-sup-temp. Call Alcatel- Lucent customer service. shutoff SOHO prevent ONT/ONU Check Ambient HW damage due to Temperature. the sensor sensitivity upper WARNING limit. Services disabled to Check Fan. side is lower than Check sfp module.