AGENDA. 01.

A CHANGING WORLD

02. INTRODUCING VERISM™

The new service management approach
for the digital age.

03. THE VERISM™ TRAINING AND

CERTIFICATION SCHEME

04. HOW CAN I GET INVOLVED?

01.
A CHANGING
WORLD.
DIGITAL
TRANSFOR-
MATION.
 World’s largest taxi company,
Owns no vechicles.

DIGITAL
TRANSFOR- World’s most popular media owner,
Creates no content.
MATION IN
BUSINESS.
World’s most valuable retailer,
Has no inventory.

World’s largest accomodation provider,

Own no real estate.
 INTELLIGENT

TOP 10 Intelligent systems

that adapt & even act
STRATEGIC Applied All & Advanced
Machine Learning
Intelligent Apps Intelligent Things autonomously.

TECHNOLOGY
DIGITAL

A blurring of the
TRENDS digital and physical
worlds.
2017
Virtual & Digital Twins Blockchains and
Augmented Reality Distributed ledgers

MESH

A dynamic mesh
of people, processes
& services.
Conversational Mesh App and Digital Technology Adaptive security
Systems Service Architecture Platforms Architecture

gartner.com/SmarterWithGartner
 UX
Technological
design
savviness

DIGITAL
TRANSFOR-
MATION IN
BUSINESS.
Business Agile
acumen structure

Collaborative Entrepreneurial
processes spirit

Graphic: Deloitte University Press | DUPress.com

THE 100%

ENVIRONMENT 80%

HAS CHANGED 60%

AND IS CHANGING. 40%

IDC forecasts worldwide cloud IT 20%

infrastructure market to grow 24%
year over year, driven by public 2014 2015 2016 2017 2018 2019
0%
cloud datacenter expansion.
• traditional IT
• public cloud
• private cloud

Source: ICD Worldwide Quarterly Cloud IT Infastructure Tracker Q2 2015

MYRIAD
OF BEST
PRACTICES
AND EMERGING
TECHNOLOGIES...
 1996
Estimated value: $ 28 billion

CHANGE IS Employees: 145.000

DIFFICULT.
WHAT HAPPENS 2013
IF WE DON’T? Estimated value: $ xx
Employees: 17.000

2013
Estimated value: $ 1 billion
Employees: 13
 2015
Estimated value: $ 131 billion
VERIFIED Employees: 8.500

BY VISA.
2020
Estimated value: $ xx
Employees: -

2020
Estimated value: $ 500 billion
Employees: -
“IT IS NOT THE STRONGEST OF THE SPECIES
THAT SURVIVES, NOR THE MOST INTELLIGENT,
BUT THE ONE MOST RESPONSIVE TO CHANGE”
CHARLES DARWIN.
02.
INTRODUCING
VERISM.
 “Whatever you do,
don’t try and re-write ITIL®.”

MARKET
FEEDBACK. “Give us something that helps
us make sense of all the different
best practices out there, and acts
as the glue to hold it all together.”

“I’ve invested lots of money in ITIL®

processes and tools. Don’t tell me to
throw it away for the next ‘truth’ –
help me build on it and combine it
with other things to add better
value to the business.”
IS ITSM BEST
PRACTICE ENOUGH
FOR THE FUTURE? 85%

YES 15%
NO
WE ASKED.
Do you use other frameworks
or best practices together with
IT service management? *1
* 1 Source: ITSM Future readiness survey 2017 : Are you ready for the future
of ITSM? ITSM Tools & ManageEngine, Q2, 2017
IS ITSM BEST
PRACTICE ENOUGH Only 24% of respondents
FOR THE FUTURE? think that existing ITSM best
practice has kept up with the
WE ASKED. changing IT and business
landscapes. *2

* 2 Source: EXIN BCS SIAM® Survey from February 2017

with 3783 responses world-wide
RESPECT
THE PAST
EMBRACE
THE FUTURE.
VeriSM acknowledges the value
of what has gone before, and
provides you with an up-to-date
approach to Service Management
to make sure you are ready for the
Digital.
ONE SIZE
FITS ALL?
There was no such thing
as an average pilot.

Just like there is no

such thing as an
average organization.
A TAILORED
APPROACH.
FROM
THIS.
TO
THIS.
VeriSM helps organizations
to define their service
management principles,
operational model based on
an integrated selection of
management practices.
THIS
IS HOW.

Establish Select and Create a Responsive

Governance Integrate A Set (or Flexible)
and Service of Management Operating Model.
Management Practices.
Principles.
VERISM
OUTCOMES

KEY
CONCEPTS.
SERVICE
PROVIDER
We know that an organization has IT Etc.
to use all of its capabilities to
deliver value through
products and services.
HR Sales
IT, HR, sales, marketing,
etc. are all part of the
organizational capabilities.
 GOVERNANCE

VERISM
KEY SERVICE
MANAGEMENT

CONCEPTS.
PRINCIPLES

PROVIDE
CONSUMER CONSUMER
REQUIREMENTS DEFINE PRODUCE (Verify, Review, Improve)

RESPOND

MANAGEMENT
MESH
 Value-driven

OUR
APPROACH. Evolving

Responsive

Integrated
THE WORD
COMES FROM LATIN:
VERUS (TRUE).
Verism is the artistic preference of
contemporary everyday subject matter
instead of the heroic or legendary in art
and literature;

it is a form of realism.

Source: Wikipedia
WHY Resulting program is defined by the Community

VERISM? for the Community.

Your employees will have an understanding of

new service management practices and how this
can be integrated to add value to these business.

Increased effectiveness as it helps you to identify

and adopt a tailored approach depending on
YOUR business situation, making use of the
different practices out there.
03.
VERISM TRAINING &
CERTIFICATION SCHEME.
 At the end of the
training / certification, you will:

LEAD Be engaged and enthusiastic;

THE WAY! ready to learn more and make changes!

Have an understanding of new service

management and product development practices.

Have a focus on how service management

can add value to the business, making you
more valuable in the marketplace.

Become part of a growing community.

Be one of the first to be certified and lead

the way!
CERTIFICATION
MODULES.
FOUNDATION PROFESSIONAL LEADER

ESSENTIALS PLUS
 ROUTE 1 ROUTE 2 ROUTE 3
New Service Management Alternative route for New Existing (certified)
Professionals. Service Management Service Management

VERISM
Professionals. Professionals.

BRIDGING. ESSENTIALS
EXISTING (IT) SERVICES
MANAGEMENT FOUNDATION
CERTIFICATION

Available per
January 1, 2018. FOUNDATION + +
PLUS PLUS

FOUNDATION
04.
HOW CAN I
GET INVOLVED.
ORGANIZATIONS
CAN BECOME INVOLVED BY:
- Becoming a partner of the IFDC
- Influencing the future
development of VeriSM™ to
ensure the approach optimally
supports the generation of
business value
- Adopting VeriSM™ and / or
developing services based on
VeriSM™
PROFESSIONALS
CAN BECOME INVOLVED BY:
- Getting trained & certified
(updating your skills)
- Contributing to the
development of VeriSM™ as
a subject matter expert
- Joining the VeriSM™
community
TRAINING EDUCATION
PROVIDERS
CAN BECOME INVOLVED BY:
- Becoming an accredited
training organization for
VeriSM™
- Becoming an academic
partner of the IFDC
THANKS FOR
YOUR ATTENTION...
LET’S TALK!

www.verism.global