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CONFIDENTIAL AMIJUL 2017/ADM501 UNIVERSITI TEKNOLOGI MARA FINAL EXAMINATION COURSE : ORGANIZATIONAL BEHAVIOR COURSE CODE : ADM501 EXAMINATION : JULY 2017 TIME : 3HOURS INSTRUCTIONS TO CANDIDATES 1 This question paper consists of two (2) parts: PART A (2 Questions) PART B (5 Questions) 2 ‘Answer ALL questions from PART A and any THREE (3) questions from PART B in the Answer Booklet. Start each answer on a new page 3 Do not bring any material into the examination room unless permission is given by the invigilator. 4 Please check to make sure that this examination pack consists of: ') the Question Paper ji) an Answer Booklet — provided by the Faculty 5. ‘Answer ALL questions in English DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO This examination paper consists of 4 printed pages {© Hak Cipta Universiti Teknologi MARA CONFIDENTIAL CONFIDENTIAL, 2 ‘AMIJUL 2017/ADM501 PARTA Peter Kowalke, Director of Communications and Development, Clonlara School, Ann Arbor, Michigan, U.S.A. says, “I met with the director of our Japanese division and we discussed the likelihood that the program would close down in the next two years from financial difficulties. | duly included the conversation in my report to the school's director, as usual. There had been a cultural miscommunication, however; the conversation had been for my ears only. This greatly upset my Japanese colleague, although she only let her close friend at the school know she was hurt. When | found out the next day that | had reported on a private conversation, | felt horrible. | immediately went to the office of the hurt colleague and apologized profusely. Even though she had been very unclear about the conversation being private, | shouldered all the blame. | was contrite, open and honest, and | explained why | had made the mistake before apologizing a second and even a third time. | wrote the ‘school's director a follow-up memo explaining that | had come to a quick judgment and been wrong in the last report. This didn't make me look good in the eyes of my employer, but | felt it was crucial to help my Japanese colleague save face. I'm convinced | never would have repaired my relationship with the hurt Japanese had | ignored the situation or put the blame ‘on her. The best solution | know to conflict is patience and a heart-felt apology at the first sign of hurt feelings.” (Source: Saha, J. (2008). Management and Organizational Behavior, Excel Books: New Delhi QUESTION 1 By referring to the case study, define conflict and identify the type of conflict that emerges, (10 marks) QUESTION 2 Elaborate any THREE (3) conflict resolution efforts, (15 marks) (© Hak Cipta Universiti Teknologi MARA CONFIDENTIAL CONFIDENTIAL, 3 AMIJUL 2017/ADM501 PARTB QUESTION 1 Job satisfaction is recognised as an important work variable. Define job satisfaction, and elaborate the THREE (3) ways on how job satisfaction could lead to increase in organizational performance. (25 marks) QUESTION 2 Much of the stress experienced is a consequence of work-life demands, affecting employees’ behaviour and performance. Discuss any THREE (3) of work-life balance initiatives, in accommodating different needs which lead to decline in employees’ stress level. (25 marks) QUESTION 3 A team brings advantages to group cohesion and development. However to be in a team is also associated with social loafing, Identify any FOUR (4) efforts that could minimise social loafing in an organisation. (25 marks) QUESTION 4 Path-goal theory explains that an effective leader will ensure that excellent employees receive more valued rewards than employees with moderate and satisfying performance. Explain the FOUR (4) essences of leadership behavior highlighted under the Path-Goal Theory. (25 marks) (© Hak Cipta Universiti Teknolog! MARA CONFIDENTIAL