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ZTE CORPORATION
ZTE Plaza, Keji Road South,
Hi-Tech Industrial Park,
Nanshan District, Shenzhen,
P. R. China
518057
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E-mail: support@zte.com.cn
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Revision History
Preface............................................................... i
Routine Maintenance Overview .........................1
Daily Maintenance Classifications ...................................... 1
Routine Maintenance Classifications .................................. 2
Essential Tools and Instruments ....................................... 3
Common Methods for Maintenance.................................... 4
Precautions in the Equipment Room .................................. 6
Daily Routine Maintenance ................................7
Checking Equipment Room Temperature ............................ 7
Checking Equipment Room Humidity ................................. 8
Checking Air Conditioner Running State ............................. 8
Check Environment Alarms .............................................. 9
Checking Board Running Status .......................................11
Checking Server Hardware..............................................13
Checking Communication between Foreground and
Background ..........................................................14
Checking Current Alarms ................................................17
Checking Operation Logs ................................................19
Checking LAN Hardware .................................................23
Weekly Routine Maintenance .......................... 25
Checking Input Voltage of Cabinet ...................................25
Checking Dust in Equipment Room...................................26
Checking Server Hard Disk Space ....................................26
Checking History Alarms.................................................28
Backing up Configuration Data ........................................29
Updating Anti-Virus Definitions in OMC Client ....................32
Monthly Routine Maintenance ......................... 35
Testing Active/Standby Boards Changeover .......................35
Analyzing Performance Statistical Data .............................38
Backing up Performance Statistical Data ...........................38
Seasonal Routine Maintenace .......................... 41
Testing Power Supply and Grounding Resistance ................41
Processing History Alarms...............................................42
Testing Basic Functions...................................................44
Figures ............................................................ 45
Tables ............................................................. 47
Maintenance Records ...................................... 49
ZXMBW AGW Daily Maintenance Records ..........................49
ZXMBW AGW Weekly Maintenance Records .......................53
ZXMBW AGW Monthly Maintenance Records ......................56
ZXMBW AGW Seasonal Maintenance Records.....................59
List of Glossary................................................ 63
Preface
Purpose This manual provides procedures and guidelines for Routine Main-
tenance of ZXMBW AGW.
Intended This manual is intended for engineers and technicians who perform
Audience operations on ZXMBW AGW.
Prerequisite Skill To use this guide effectively, users must have a general under-
and Knowledge standing of wireless telecommunications technology. Familiarity
with the following is helpful:
� ZXMBW AGW hardware structure
� Various components of ZXMBW AGW system
� Local operating procedures of ZXMBW AGW
What Is in This This guide contains the following chapters:
Guide
Chapter Summary
Routine Maintenance
Overview
Table of Contents
Daily Maintenance Classifications .......................................... 1
Routine Maintenance Classifications ...................................... 2
Essential Tools and Instruments ........................................... 3
Common Methods for Maintenance ....................................... 4
Precautions in the Equipment Room ...................................... 6
Daily Maintenance
Classifications
Description In terms of maintenance content, daily maintenance can be clas-
sified into three types, as introduced below:
� Routine maintenance
� Emergency maintenance
� Fault handling
Routine Routine maintenance is periodic maintenance done every day to
Maintenance check the running status of the equipment. Through daily main-
tenance, problems can be found and handled in time to avoid ac-
cidents.
Emergency Emergency maintenance refers to the maintenance done upon oc-
Maintenance curring of various alarm and notification messages during the run-
ning of the equipment.
Fault Handling Fault handling refers to handling various critical faults which can
not be located and removed according to single alarm and notifi-
cation message.
Routine Maintenance
Classifications
Description ZXMBW AGW routine maintenance for the system is divided into
two types in terms of the maintenance period.
� Daily routine maintenance
� Periodic maintenance
Daily Routine Daily routine maintenance refers to the maintenance operations
Maintenance done daily with comparatively simple procedure. These operations
can be done by normal maintenance personnel, such as check-
ing equipment room temperature, checking power supply system,
checking charging system, and checking alarm system. The pur-
pose of daily routine maintenance is to:
� Find the alarms given off by the equipment or existing imper-
ceptible faults and take proper measures to restore or trou-
bleshoot. Thus keep the normal running status of equipment
and reduce the fault rate of the equipment.
� Find and handle the abnormalities occurring during the running
of the charging system and the CDR system. Thus to avoid the
economic loss due to loss of CDR information.
� Acquire the running status of the equipment and the network,
in order to improve the efficiency of maintenance personnel in
handling emergencies.
Periodic Routine Periodic routine maintenance refers to the operations generally
Maintenance done by maintenance personnel who have undergone professional
training. The maintenance is done periodically and has compara-
tively complicated procedure, such as network management sys-
tem function check, remote maintenance check, and ground resis-
tance check. The purpose of periodic routine maintenance is to:
� Ensure the security, stability, and reliability of the system
through periodic maintenance on equipment.
� Find the natural aging, function unavailability, performance
degradation of equipment during running through periodic
check, backup, test and clean, and take proper measures to
handle the imperceptible risks and avoid accidents.
Periodic routine maintenance can be further classified into the fol-
lowing three types in terms of maintenance period.
� Weekly routine maintenance
� Monthly routine maintenance
� Seasonal routine maintenance
Note:
Due to different site conditions and services, the maintenance
items mentioned in this manual may not be completely applica-
ble. Routine maintenance items can be self-set according to the
actual conditions on site.
S. No Tool S. No Tool
Crimping
Tape 14
1 pliers
Clamp
Tweezers 16
3 pincers
Antistatic
Diagonal pliers 18
5 wrist strap
Insulation
Sharp-nose pliers 19
6 tape
8 Scissors 21 Pliers
Dustproof
Dehydrated alcohol 24
11 paper
Insulating
Solder wires 25
12 tapes
2M self-
Cable ties 26
13 loop lines
Instruments and Table 2 shows instruments and measurement tools required in the
Meters equipment room.
Category Device
1. Digital multimeter
Maintenance instruments and 2. Earth resistance tester
meters 3. Signaling meter
4. Notebook PC (laptop)
Miscellaneous Burner
Note:
All instruments and meters must be checked and calibrated appro-
priately to ensure that they are in good condition.
Operating System
SP2 for Windows 2003
Patch
Database System
SP2 for SQL 2005
Patch
Faults Phenomena Normally, network equipment contains several entities. Every en-
Analysis Method tity shows different phenomena when faults occur. When mainte-
nance personnel discover faults or receive the faults report, they
can analyze the faults phenomena and judge which entity has cre-
ated this phenomenon. Thus, they can focus on the faulty entity.
This method can avoid performing wrong operations to normal en-
tities and save solving time.
LED Analysis To help users to know the running status of equipment, most
Method equipment has status reporting LEDs. For example, most boards
in foreground have status LED to indicate the running status of
the board. Some boards have fault LED to indicate whether this
board is faulty. Some boards have power supply LED to indicate
whether the power supply is normal. Some boards have flashing
LED to indicate whether the board is working normally. The
background server has power supply LED and fault LED.
The status of LEDs helps to locate the faults and even to analyze
the cause.
Signaling Trace Signaling trace tool is provided by system to analyze and locate
Analysis Method the faults. From the signaling trace tool, it is very easy to know
whether the signal flows, messages, and the parameters in mes-
sage are right or not. Analyzing this information helps to find out
the root causes.
Alarm and Log System records the faulty information and important parameters
Analysis Method during working. The faulty information and important parameters
are recorded in the log file of foreground, log record file of back-
ground server, and alarm database (including version application
program log and system log).
Through analyzing log files and information in alarm database,
maintenance personnel find out the root causes of the faults cor-
rectly and discover the hidden trouble.
Instruments Instruments measurement method is the common method to an-
Measurement alyze the faults. Maintenance personnel can measure the system
Analysis Method working index and environmental index. Then compare the results
with those in normal situation to analyze the causes of the differ-
ences.
Swap Comparison Swap the suspicious faulty component with normal one. If the
Method problem is solved after swapping, the problem can be located eas-
ily.
This method is easy and efficient. Maintenance personnel can also
compare the status, parameters, and log files of the same compo-
nent to find out the differences.
Note:
This method should be performed at the same time (0.00-
6.00am).
Precautions in the
Equipment Room
Work Regulations Work regulations in the equipment room are as follows:
� Keep the equipment room tidy, clean, and in proper order;
� Change shoes at the door and keep the equipment room free
of dust;
� Lay out terminals properly and ensure relevant tools are in
their proper place;
� Do not execute any unrelated software on the system;
� Do not use PC terminal for any other purpose;
� Strictly manage passwords and periodically change it. Disclose
passwords to authorized personnel only;
� Backup data before making any changes to them. Do not
delete the backup data until the equipment runs properly for
some period after changing the data (normally for a week).
Record any change to the data in time;
� Frequently check spare parts and components to ensure the
sufficient in amount, and are free from being damped, or
mildewed. Keep them away from faulty ones removed during
maintenance. Clearly label them and replace them when out
of stock;
� Do not smoke, eat, play games, or browse the internet;
� Keep the software and essential maintenance documentation
at a convenient place;
� Put on antistatic wrist strap before performing any operation
on the equipment;
� Contact information of ZTE Corporation must be displayed at
easily accessible place. Inform all the maintenance personnel
so that they can contact ZTE Corporation when necessary. Up-
date the contact information regularly.
Note:
Before modifying and synchronizing the data, make sure that per-
sonnel in charge approve it. Modifying data at ones discretion may
cause major accidents.
Daily Routine
Maintenance
Table of Contents
Checking Equipment Room Temperature ................................ 7
Checking Equipment Room Humidity ..................................... 8
Checking Air Conditioner Running State ................................. 8
Check Environment Alarms .................................................. 9
Checking Board Running Status ...........................................11
Checking Server Hardware..................................................13
Checking Communication between Foreground and Back-
ground.............................................................................14
Checking Current Alarms ....................................................17
Checking Operation Logs ....................................................19
Checking LAN Hardware .....................................................23
Note:
Temperature reading should be done 2 meters above the
ground and 0.4 meters in front of the device. Temperature
must not be beyond the range of 0℃ ~ 40℃ . Operation time
of the device must not exceed 48 hours with the temperature
ranges of -5℃ ~ 0℃ and 40℃ ~ 45℃ and accumulated oper-
ation time with these temperature ranges should not exceed
15 days in a year.
END OF STEPS
Note:
The normal relative humidity should be within 20% ~ 90%. Hu-
midity readings should be done 2 meters above the ground and 0.4
meters in front of the device. Relative humidity must not be be-
yond the range of 20% ~90%. Operation time of the device must
not exceed 48 hours with the humidity of less than 5% ~20% and
within the range of 90% ~95% and accumulated operation time
with these humidity ranges should not exceed 15 days in a year.
Postrequisite If the humidity is out of range, check air conditioner and other
ventilation equipment are working normally.
Temperature/Humidity
HOT It glows when temperature/humidity is abnormal.
Alarm
END OF STEPS
FIGURE 2 RACKCHART
Yellow Common Alarm The board has common alarms and needs handling.
END OF STEPS
Result � Each server and magnetic disk array run normally and no alarm
lights are glowing or the power light is glowing.
� Server fans run normally and give off no abnormal sound.
� When network port is normally connected, the ACT light at the
network port is always glowing; When data is transmitted, the
ACT light flashes frequently.
Note:
At present, servers on site generally are from a third party. For
details about each indicator on servers, see the technical materials
delivered with servers.
Checking Communication
between Foreground and
Background
Prerequisites � OMC works normally.
� AGW foreground works normally.
Context The communication between the foreground and the background
refers to the communication between foreground AGW and back-
ground OMC. When the communication between the foreground
and the background is interrupted, the background OMC can not
maintain and manage the foreground AGW and AGW can not re-
port alarms and performance statistical information to OMC.
Steps 1. In OMC network management window, click Views > Daily
Maintenance > Dynamic Management > Route Dianosis
> PING to open the window as shown in Figure 3.
END OF STEPS
Result Generally, if Ping command is used at the OMC server and the
IP address of the foreground OMP is reachable, and no packets
are dropped or delayed, then it indicates normal communication
between the foreground and the background.
Postrequisite If the communication between the foreground and the background
is abnormal, the system runs normally within a short time. But the
running status of the foreground can not be acquired at the back-
ground, and the operations by the background on the foreground
can not be accomplished. Handle the problem referring to the fol-
lowing measures.
1. Remove the background server faults.
� Check whether the power supply for the background server
is normal.
� Check whether the power supply for the background server
hardware is normal.
3. Double-click the required record from the log list to check the
detailed information of the log.
For example, double-click the desired record as shown in Figure
7, the detailed content of the log appears, as shown in Figure
8.
END OF STEPS
Note:
In the case of multiple switches in cascade connection, make
sure no loop exists.
END OF STEPS
Problem Cause
Weekly Routine
Maintenance
Table of Contents
Checking Input Voltage of Cabinet .......................................25
Checking Dust in Equipment Room.......................................26
Checking Server Hard Disk Space ........................................26
Checking History Alarms.....................................................28
Backing up Configuration Data ............................................29
Updating Anti-Virus Definitions in OMC Client ........................32
Context When the hard disk of OMC server has insufficient space, the run-
ning speed of the equipment slows down, which may cause equip-
ment faults. Therefore, check the hard disk space periodically for
insufficient disk space and to avoid equipment faults.
KLinux operating system is utilized for OMC server, the tools pro-
vided with KLinux can be used to check the hard disk space of OMC
server.
Steps 1. In OMC server, enter MML Terminal mode of KLinux and log in
as root users.
2. Type in df after the command prompt. The hard disk space
information of OMC server is displayed, as shown in Figure 9.
Result Generally, the available space for OMC server/boot folder should
be above 15 GBytes.
Postrequisite OMC server provides the method of checking the hard disk space
of OMC server. The operations are as follows:
1. In OMC window, click Views > System Management to open
System Management window.
2. In System Management window, click View corresponding
to Server Performance section to view the usage of CPU,
memory, and hard disk of OMC server, as shown in Figure 10.
Context History alarms are the alarms of the system occurred in the past.
These alarms may have been removed, or still exist. So many
history alarms with identical content can be queried in the alarm
bank if the alarms last a certain period.
Steps � In the main window of the network management client, click
Views > Fault Management. The Fault Management win-
dow appears. In Query History Alarms, select all modules,
all alarm levels, and the time period from previous day to cur-
rent time.
END OF STEPS
Result Normally, history alarms do not include the alarms of Critical and
Major levels.
Postrequisite For detailed operations on history alarms, see ZXMBW AGW WiMAX
Wireless Access Gateway Alarm Management Guide
Backing up Configuration
Data
Prerequisites � OMC works normally.
� The communication between the foreground and the back-
ground is normal.
Context Back up data before and after configuration data is modified, in
order that configuration data can be recovered in shortest period
when the system is abnormal due to errors caused by misopera-
tions.
Steps 1. In OMC system, select Views > Daily Management to open
the window as shown in Figure 11.
Caution:
It is necessary to back up configuration data before and after the
data is modified.
Updating Anti-Virus
Definitions in OMC Client
Prerequisites � OMC client works normally.
� The communication between the foreground and the back-
ground is normal.
Context At present, OMC client utilizes Windows operating system. The
anti-virus definitions needs constant real-time updating to detect
newer malware.
Steps � If OMC client is installed with McAfee Enterprise anti-virus soft-
ware, perform the following operations:
i. Right-click in the status bar of the OMC clientand select
VirusScan Enterprise > On-Demand Scan to scan all
files.
ii. Right-click in the status bar of the OMC client and se-
lect VirusScan Enterprise > Update Now to update anti-
virus in time.
� If OMC client is installed with Norton anti-virus software, per-
form the following operations:
i. Run Norton AntiVirus to scan all local hard disks and skill
virus.
Result Normally, OMC client has no virus, and the anti-virus software has
the latest virus definitions.
Monthly Routine
Maintenance
Table of Contents
Testing Active/Standby Boards Changeover ...........................35
Analyzing Performance Statistical Data .................................38
Backing up Performance Statistical Data ...............................38
Testing Active/Standby
Boards Changeover
Prerequisites � OMC server is in working status.
� The communication between the foreground and the back-
ground is normal.
Context In standard configuration for AGW, two SMP boards are configured,
one is active board, and the other is standby board. When the
active SMP board fails to work (or is pulled out), the standby board
automatically takes over all jobs of the original active board to act
as the active board.
SMP changeover includes normal changeover and forced
changeover. Normally, normal changeover is used. But forced
changeover is used when the active SMP is faulty and causes
changeover failure.
Steps 1. In OMC system, select Views > Daily Management to open
the window as shown in Figure 13.
Warning:
Board changeover is somewhat dangerous, so changeover test
is necessarily done when the traffic is low enough, for example,
within 0:00 6:00.
Analyzing Performance
Statistical Data
Prerequisites � OMC works normally.
� The communication between the foreground and the back-
ground is normal.
Context Performance statistical function provided by
OMC can be used to enquire any variation of service abilities of the
system. Generally, system performance statistical data regularly
varies with time. To acquire information about the running status
of entire system, perform performance statistical operation once
every month to observe the variation of each item.
Steps 1. In OMC network management window, select menu Views >
Performance Management.
2. Open the performance statistical module to collect and analyze
each important running index during last week.
END OF STEPS
Result Normally, each index is within the required scope and varies little
compared with latest index.
Postrequisite If an index varies greatly some day, further collect the detailed
data during that day (querying by smaller granularity), and deter-
mine the cause for the abnormality according to the specific event
occurring on that day. For example, determine whether network
fault exists, or whether network structure varies. To create or
query performance statistical tasks in Performance Management
window, see ZXMBW AGW WiMAX Wireless Access Gateway Per-
formance Management Guide; To understand and analyze perfor-
mance data, see ZXMBW AGW WiMAX Wireless Access Gateway
Performance Measurement Item Reference.
Backing up Performance
Statistical Data
Prerequisites � OMC server works normally.
Seasonal Routine
Maintenace
Table of Contents
Testing Power Supply and Grounding Resistance ....................41
Processing History Alarms...................................................42
Testing Basic Functions ......................................................44
Note:
DC voltage should be -48 V in ideal case. It should be close to
-48 V. Voltage must be with in range of -40 V to -57 V.
Allowed range for AC voltage: -57 V ~ -40V. AC work voltage:
220 ± 10%, 50 Hz ± 5%.
Note:
Before performing deletion, back up the history alarm data (or
notification data, performance statistical data) utilizing Backup
Data function to store the history alarm data in other computers.
Note:
Contact ZTE technology support center or customer service line as
shown below:
� ZTE Global Custom Support Center Hotline:
(0755) 26770800
800-8301118
400-8301118
� ZTE technology support website: http://support.zte.com.cn
� Customer service mailbox: 800@zte.com.cn
Maintenance Records
Table of Contents
ZXMBW AGW Daily Maintenance Records ..............................49
ZXMBW AGW Weekly Maintenance Records ...........................53
ZXMBW AGW Monthly Maintenance Records ..........................56
ZXMBW AGW Seasonal Maintenance Records.........................59
Duty memo
Unresolved problems
Maintenance Item
2. Server file system space, the free space for /boot folder must not be less then 5G.
Delete useless files. But for useful files while useless for normal running of the
system, back up them before deleting them. Ensure the free space for /boot
folder of KLinux system is not less than 5G.
Maintenance result:
Maintenance personnel: Time:
Maintenance memo
Unresolved problems
Maintenance Item
Maintenance memo
Unresolved problems
Maintenance Item
Maintenance memo
Unresolved problems: