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PROFESSIONAL EXPERIENCE
Mphasis
Customer Service Specialist - Level 2 Bengaluru, IN | Jul ’17 – Present
Ranked #7 in India's IT companies and managed by ~21,994 employees to generate a revenue of INR 6,074 CR (USD 930 million) in '16.
Issue Resolution & Stakeholder Management
Resolving 99% of issues and addressing needs of 105 accounts on a daily basis while reporting to the Team Manager
Independently managing 5+ investigations and 3+ claims on a day-to-day basis in liaison with different departments
Referring unresolved issues to the Home Branch and coordinating with ~100 branches for the purpose of verification
Career Plus
Office Admin Manager Thrissur, IN| Oct '15 – Nov '16
Offers consulting services for tie ups for universities/institutes, professional development & study abroad working with 300+ institutions worldwide.
Team Management & Administration
Led a team of 15 spanning training staff, teachers, Marketing personnel and domestic help
Administered end-to-end institutional activities w.r.t drafting agreements, overseeing marketing, setting up funds, etc.
Negotiated staff salaries and secured discounts for the deserving candidates in coordination with senior leadership
Managed admissions of multiple batches comprising of ~150 students on an annual basis
Administered scheduling of 3 classes/day by coordinating with various teachers on a day-to-day basis
Led a team of ~10 Sales Executives while directly reporting to the Project Manager and the Director
Rendered assistance to the Head of Finance & Marketing for fixing the selling price in accordance with market changes
Effectively closed deals & ensured better commission than the competitors to achieve significant cost reduction & profits
Mapped market trends by interfacing with new/existing customers and clients to effectively serve ~75 clients
Stakeholder Management
Initiated the end-to-end setup of Fuel Bunkering & Bitumen Trading in liaison with the Project Manager and the Director
Collaborated with 20 brokers, 30 agents & the Management Team to strategize pricing and fix the percentage incentive
Coordinated with various departments of sister concerns across UAE to ensure timely product delivery & processing of bills
o Guaranteed timely collections & processed 3rd party payments for various outsourced services pertaining to clients
o Liaised with Finance, Transportation & HR for conducting interviews and negotiating pay scale of new recruits
Steered the management of product delivery to the warehouse & directed the scheduling of delivery vehicles at the depot
Administered timely maintenance of 2 vessels (ships) by coordinating with diverse agencies
o Collaborated with the Port Department and various other ship brokers for leasing out ships during the off season
o Interfaced with petroleum companies like ADNOC for updating & ensuring vessel compliance with fire/safety
regulations
EDUCATION
B. Com.
Calicut University Kozhikode, IN | Jun ’10 – Apr ‘13
Appointed as the Master of Ceremonies & headed the Seminar & Finance Committee for Inter-College Programs
Received the Judge’s Special Mention Award at Model United Nations | MES Academy '12
AWARDS & RECOGNITION