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APPLICATION TO
PRACTICE
A care home managers experience
Tracie Peate
Matron The Rylands Care Home, Newport
Background
• Compassion in Practice 2012 - new strategy to build culture of
compassionate care across the NHS.
• Actions include:
• recruiting, appraising and training staff according to values as well as
technical skill
• regularly reviewing organisational culture and evidence for staffing
levels
• doing more to assess patients’ experience
• helping staff make every contact count for improving health and
wellbeing
Around 9,000 nurses, midwives, care staff and patients were involved in the
consultation process for the vision. It was drawn up by Jane Cummings, the
Chief Nursing Officer for England (CNO), based with the NHS Commissioning
Board, and Viv Bennett, Director of Nursing at the Department of Health.
Can you Name the 6Cs?
Can you Name the 6Cs?
1. Care
2. Compassion
3. Competence
4. Communication
5. Courage
6. Commitment
Care
•Treat all service users with respect and
dignity