Cause and effect diagram 255-
10 strategic OM decision
43,44-C1
3 ways to get mission 70-C2
6 reasons to change into
international operation 67-C2
7 concepts for an effective
TQM program 248-C6
A Computer-aided design (CAD)
Acquiring entrepreneurial firm
204-C5
Activity map 77-C2
Alliance 205-C5
Annuity 349-C7S
Appointment system 339-C7S
Appraisal cost 246-C6
Assembly chart 208-C5
Assembly drawing 208-C5
Attribute inspection 260-C6
Automated guided vehicles
(AGV) 323-C7
Automated storage and
retrieval system (ASRS) 322-
C7
Automatic identification
system 321 -C7
Automation 211-C5
B D
Benchmarking 250-C6
Better 70-C2
Bill of material (BOM) 205-C5
Bottleneck 340-C7S
Bottleneck management 342-
C7S
Bottleneck time 340-C7S
Break even analysis 343-C7S
Build – to –order (BTO) 311-
C7
C ISO 9000 246-C6
Capacity 334-C7S
Capacity analysis 340-C7S
Capacity consideration 337-
C7S
Capacity management 338-
C7S
Capacity management 339-
C7S
Capital 51-C1
Enhancement 203-C5
C6
Cheaper 70-C2
Check sheets 254-C6
Checklist 259-C6
Competitive advantage 71-C2
Computer numerical control
(CNC) 321-C7
201-C5
Computer-aided manufacturing
202-C5
Computer-integrated
manufacturing (CIM) 323-C7
Concurrent engineering 200-
C5
Configuration management
208-C5
Continuous process 310-C7
Contribution 343-C7S
Control charts 258-C6
Controlling 43-C1
Core competencies 76-C2
Cost leadership 70-C2
Cost of quality (COQ) 246-C6
Cross-functional 200-C5
Crossover chart 312-C7
Decision tree application 212-
C5
Delay customization 211-C5
Demand management 338-C7S
Design capacity 335-C7S
Design for manufacture and
assembly (DFMA) 201-C5
Difference between Good and
services 47-C1
Differentiation 70-C2
Differentiation 72-C2
Direct interaction 210-C5
Document of services 211-C5
E J
Effective capacity 335-C7S
Efficiency 335-C7S
Employee empowerment 250-
C6
Empowered employees 55-C1
Engineering change notice
(ECN) 208-C5
Engineering drawing 205-C5
European Union (EU) 68-C2
Experience differentiation 72-
C2
External elements 51-C1
External failure cost 246-C6
F
Factor-rating method 81-C2
Finance/accounting 40-C1
First come first served 339-
C7S
Five forces model 74-C2
Fixed cost 343-C7S
Flexibility 314-C7
Flexible manufacturing system
(FMS) 323-C7
Flow charts 256-C6
Flowchart 315-C7
G
Generating new product 195-
C5
Global focus 55-C1
Global strategy 83-C2
Group technology 207-C5
H
Histogram 257-C6
House of quality 196-C5
I
Independent processing 210-
C5
Inspection 258-C6
Intermittent process 309-C7
Internal failure cost 246-C6
International Business 83-C2
International strategy 83-C2
Inventory management 311-C7
Ishikawa diagram 255-C6
J
Job instruction 211-C5
Joint Venture 204-C5
Just-in-time performance 55-
C1
Just-in-time(JIT) 252-C6
K
Key success factors (KSFs) 76-
C2
Knowledge society 52-C1
L Postponement 311-C7
Labor 51-C1
Labor intensity 320-C7
Leading 43-C1
Life cycle 194-C5
Limit the options 211-C5
Low-cost leadership 72-C2
M Response 73-C2
Make-or-buy decision 206-C5
Management 51-C1
Managing demand 337-C7S
Manufacturability and value
engineering 200-C5
Manufacturing 80-C2
Manufacturing-based 245-C6
Maquiladoras 67-C2
Marketing 40-C1
Mass customization 310-C7
Mass customization 55-C1
Migration 203-C5
Mission 70-C2
Modular design 201-C5
Modularization 211-C5
Modules 309-C7
Moment of truth 211-C5
Multi-domestic strategy 83-C2
Multifactor productivity 50-C1
Multinational corporation
(MNC) 83-C2
Multiproduct case 344-C7S
N 195-C5
Net present value 348-C7S
None-core activities 78-C2
North American Free Trade
Agreement (NAFTA) 68-C2
O C1
Operation management (OM)
40-C1
organizing 43-C1
Outsourcing 78-C2
P Supply-chain-management 55-
Pareto chart 255-C6
PDCA 248-C6
Phase 195-C5
planning 43-C1
Poka-yoke 259-C6
Portion-control standards 206-
C5
Precise units of measure 51-C1
Preproduction 203-C5
Prevention cost 246-C6
Process analysis and design
315-C7
Process chain 210-C5
Process chain network (PCM)
analysis 209-C5
Process charts 317-C7
Process comparison 312-C7
Process control 321-C7
Process design 326-C7
Process domain 210-C5
Process focus 308-C7
Process strategy 308-C7
Product decision 193-C5
Product development 196-C5
Product development
continuum 204-C5
Product development stages
197-C5
Product development teams
200-C5
Product focus 310-C7
Product life cycle 194-C5
Product life-cycle management
(PLM) 208-C5
Product platform 203-C5
Product-based 245-C6
Product-by-Value analysis
Production 40-C1
Production 49-C1
Production/operation 40-C1
Productivity 49-C1
Productivity measurement 50-
Productivity variables 51-C1
Project manager 214-C5
Q Subcontracting 80-C2
Quality 245-C6
Quality 51-C1
Quality circle 250-C6
Quality function deployment
(QFD) 196-C5
Quality loss function 253-C6
Quality robust 252-C6
R
Radio frequency identification
(RFID) 321-C7
Rapid product development
55-C1
Repetitive focus 309-C7
Reservation system 339-C7S
Resources view 74-C2
Response 70-C2
Responsive partner 311-C7
Responsive70-C2
Revenue function 343-C7S
Risk of outsourcing 80-C2
Robot 322-C7
Robust design 201-C5
Route sheet 208-C5
S
Scatter diagram 255-C6
Script 211-C5
Seasonal demand 337-C7S
Self-service 320-C7
Service blueprinting 318-C7
Service efficiency 211-C5
Service pay 48-C1
Service recovery 262-C6
Service sector 48-C1
Services 47-C1
Sig sigma 249-C6
Single product case 343-C7S
Single-factor productivity 50-
C1
Source inspection 259-C6
Staffing 43-C1
Stakeholder 55-C1
Standard for the exchange of
product data 202-C5
Statistical process control
(SPC) 257-C6
Strategic concepts 70-C2
Strategy 70-C2
Supply Chain 42-C1
C1
Surrogate (Substitute)
interaction 210-C5
Sustainability 203-C5
Sustainability 55-C1
SWOT analysis 75-C2
T
Tactics for matching capacity
demand 338-C7S
Taguchi concepts 252-C6
Target-oriented quality 253-C6
Taylor’s contribution 43-c1
Technology in services 324-C7
Theory of comparative
advantage 80-C2
Theory of constraints (TOC)
342-C7S
Throughput time 340-C7S
Tight schedule 311-C7
Time-based competition 203-
C5
Time-function mapping (or
process mapping) 315-C7
Tools of TQM 254-C6
Total factor productivity 50-C1
Total quality management 248-
C6
TQM in service 261-C6
Transactional strategy 84-C2
Transition to production 214-
C5
Transitional 84-C2
U
Uniqueness 72-C2
User-based 245-C6
Utilization 335-C7S
V
Value analysis 203-C5
Value-Chain analysis 74-C2
Value-stream mapping (VSM)
316-C7
Variable cost 343-C7S
Variable inspection 260-C6
Virtual reality 202-C5
Vision systems 322-C7
W
Ways quality improves
Probability 244-C6
Work order 208-C5
World Trade organization 68-
C2
X
Y