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República (UdelaR), Gral Flores 2124, CP 11800, Montevideo, Uruguay, and 2Facultad de Psicologı́a, Centro de Investigación
Básica en Psicologı́a (CIBPsi), Universidad de la República (UdelaR), Tristán Narvaja 1674, Montevideo, Uruguay
Abstract
The aim of the present work was to assess the influence of nutrition information format on attentional capture and consumers’
understanding. Sixteen labels of two products (yoghurt and pan bread) were designed following a four 2-level factors full
factorial design with the following variables: label background design, type of product, nutrition information format and traffic
light system. The labels were presented to 178 consumers, who were asked to decide whether the fat/sodium content of each
yoghurt/pan bread label was medium or low. Participant responses and reaction times were recorded. Results showed that type of
product, nutrition information format and traffic light system significantly affected the time needed by consumers to find the
For personal use only.
nutrition information and to classify the labels according to their content of a given nutrient. Meanwhile, consumers’
understanding of the labels was mostly affected by the content of the nutrient and the presence of the traffic light system.
Keywords: nutrition labelling, consumers’ research, reaction times, traffic light system
Introduction
Different strategies have been implemented worldwide According to the results from a qualitative study
to encourage people to make healthier choices, carried out in the European Union, the major
nutrition labelling being one of them. Considering criticisms to nutrition labelling were related to the
the increase in the consumption of pre-packaged foods difficulty in finding key information on the label
(Caraher et al. 1999), nutritional information on food (Directorate General for Health and Consumer
labels aims to provide information about the nutrient Protection 2005). Therefore, one of the major
content of products to help consumers make healthier challenges is to design nutrition labels which could
choices (Cowburn and Stockley 2005). be easily read and understood and which rapidly catch
The success of nutrition labelling depends on the consumers’ attention. For this reason, studying
ability of consumers to detect, read and understand attentional capture is a key step for the development
nutritional information (Mackison et al. 2010). of effective ways of communicating nutrition infor-
Despite the growing inclusion of nutrition information mation. In this context, the present work aims to study
on food labels some authors have reported that many how nutrition labelling format affects attentional
people do not often use nutrition information, or that, capture.
despite consumers report reading nutrition labelling, Solomon et al. (2002) defined attention as the
their actual use is considerably lower (Grunert and degree to which consumers focus on a stimuli within
Wills 2007). their range of exposure. According to Pieters and
Correspondence: G. Ares, Sección Evaluación Sensorial, Departamento de Ciencia y Tecnologı́a de Alimentos, Facultad de Quı́mica,
Universidad de la República (UdelaR), Gral Flores 2124, CP 11800 Montevideo, Uruguay. Tel: þ 598 2 9245735. Fax: þ 598 2 9241906.
E-mail: gares@fq.edu.uy
Wedel (2004), consumers’ attention towards a The fact that nutrition information receives atten-
stimulus depends on the characteristics of the stimulus tion does not necessarily imply that consumers process
itself (bottom-up factors) and also on the expectations the information (van Herpen and van Trijp 2011).
about the product and consumers previous experi- After consumers perceive nutrition information, they
ences (top-down factors). The characteristics of the must understand it in order to make inferences about
stimulus may determine rapid and automatic atten- the content of a certain nutrient or the healthiness of
tional capture even when the consumer is not the product as a whole. In this sense, some authors
searching for it (Wolfe 1998). This type of attentional have stated that consumers do not usually know which
capture depends on the size, colour and the pop- nutrients are important (Hurt 2002) or find it difficult
up characteristics of the element from the background to determine if the concentration of a specific nutrient
in which it is included (Pieters and Wedel 2004). In the is low, medium or high (Black and Rayner 1992).
case of nutrition labelling, the format under which Carrillo et al. (2011) reported that nutritional knowl-
the information is displayed could have a large edge has a great influence on consumers’ perception
influence on consumers’ attention. and understanding of food labelling. Consumers with
From experimental studies on attentional capture, low nutritional knowledge considered the usual
it is known that attentional processes driven by nutritional labels too technical and reported to rarely
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bottom-up factors, such as size and shape, determine take them into account when deciding their food
perceptual salience in advertisements (Janiszewski purchases.
1998). From this, it could be expected that According to several studies, the use of coloured
organization of the information plays a crucial factor systems such as the traffic light system or Guideline
in consumers’ attentional capture. Tables are usually Daily Amounts (GDA)-based systems makes the
considered the best organizers of information and interpretation of nutrition information easier due to
usually they simplify even the most complex layouts, a decrease in information processing (Grunert and
being one of the most recommended features in Wills 2007). In line with this, van Herpen and van
documents when information needs to be clearly Trijp (2011) reported that the use of traffic light
presented (Microsoft at work 2011). Usually, subjects system enhances healthy product choice, which
For personal use only.
can understand the meaning of a scene in a few glances suggests that this system helps consumers to interpret
(Hollingworth and Henderson 1998, 1999), whereas the provided information.
text requires more eye fixations to be comprehended. When evaluating the healthiness of a food product
Thus, it could be assumed that more attention per unit consumers might not only take into account the
surface is required for text (linear format) than for nutrition information, since food labels communicate
scene perception (panel format). So, if panel and information using different types of signs which
linear formats are compared, it could be expected that help consumers to identify and categorize the product
panel format might enable consumers to more easily (Opperud 2004; Smith et al. 2010). In particular, the
find nutrition information. images used in the graphic design of the labels have a
In an attempt to increase consumers’ attention to great impact on consumers’ expectations and percep-
nutrition labelling, the provision of front-of-pack tion of food products (Ares et al. 2010), which could
nutrition labelling, in addition to complete nutrition even override the effect of nutrition information.
information, is being used progressively more (Cow- Furthermore, the graphic design of the labels could
burn and Stockley 2005). The traffic light system is an also affect the ability of nutrition information to catch
example of this trend. The nutritional signpost consumers’ attention by affecting its pop-up from the
proposed by the Food Standards Agency summarizes background.
key information by rating four nutrients (sugars, fat, Thus, consumers’ attention and understanding of
saturated fat and salt) as high, medium or low, using nutrition labelling determine, together with other
the traffic light scheme (red amber and green) (Food personal characteristics, whether the consumer will
Standards Agency 2007). The use of this simpler take into account nutritional information when buying
front-of-pack information could increase consumers’ the product or not. Thus, reducing the difficulty of
attention towards nutrition information and make information search and understanding for consumers
the access to information easier, which could could make it more likely that the information
lead consumers to further incorporate nutrition provided will be actually seen and used by the
information in their decision process (Jones and consumers when making their everyday food
Richardson 2007). Consumers might need to look at purchases.
the front-of-pack information for a shorter period of Most studies are based on self-reported retro-
time compared to detailed nutrition labelling in order spective behaviour, which can lead to considerable
to get the information provided and be able to over-reporting with regard to behaviours that are
compare products. According to van Herpen and van considered to be socially desirable (Podsakoff et al.
Trijp (2011), nutrition tables receive less attention 2003). In this context, Bialkova and van Trijp (2010)
than traffic light labels, particularly when consumers used a visual search procedure to evaluate the
face time constraints. attentional capture of front-of-pack nutritional
Attentional capture and understanding of nutrition labelling: a study based on response times 681
information. These authors asked participants to groups of similar size were considered: 54% of the
detect whether a nutrition label was present or not participants between 18 and 34 years old and 46%
and reported that attentional capture was faster and older than 35 years. All consumers had normal or
more accurate when front-of-pack labels were mono- corrected-to-normal vision and full colour vision.
chromatic rather than polychromatic. The main Consumers were recruited from public places, based
advantage of this approach is that it provides more on their interest and availability to participate in the
reliable information than other commonly used study and their frequency consumption of yoghurt and
methodologies such as self-report measures. However, pan bread (at least once a week).
it only focuses on consumers’ attention but it tells
nothing about the access to information by the
consumers. Considering that efforts in interpreting
nutrition information might also determine consu- Stimuli
mers’ willingness to search for it in real-life situations,
the second part of the process also deserves to be Two target products were considered: yoghurt and pan
studied. bread. These products were selected considering that
The aim of the present study was to evaluate the they are frequently consumed in Uruguay and that
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influence of the format of nutrition labels on they differ in their perceived healthiness (Ares et al.
consumers’ attention and processing of nutrition 2008). For each product, consumers’ attention and
information, and to study whether this influence understanding were focussed on the content of a
depends on the graphic design of the labels, using a specific nutrient: fat for yoghurt and sodium for pan
methodological approach based on response times bread.
(RTs). For each product, 16 labels were designed following
a four 2-level factors full factorial experimental design.
Examples of two labels for each product are shown in
Materials and methods Figure 1.
In order to study the influence of nutrition
Participants
information format on consumers’ attention and
For personal use only.
One-hundred and seventy-eight people participated in understanding, the following independent variables
the study. Participants were 58% females and 42% were considered: label background (Background A vs.
males and ranged in age from 18 to 70. In order to Background B), type of product (regular vs. low fat
work with a consumer sample balanced in age, two for yoghurt and regular vs. low salt for pan bread),
Figure 1. Examples of two labels used in the study: (a) Backgrounds A and B for yoghurt, (b) Backgrounds A and B for pan bread.
682 G. Ares et al.
Table I. Results of the ANOVA carried out on RTs for yoghurt and pan bread labels.
Note: Whereas ns indicates no significant effect for a confidence level of 95%; * Indicates significant effect for a confidence level of 95%;
** Indicates significant effect for a confidence level of 99%; *** Indicates significant effect for a confidence level of 99.9%
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able to correctly classify 78.1% of the yoghurt labels content when the information was displayed under
according to their fat content, whereas they correctly linear format than when panel format was used.
classified 80.0% of the pan bread labels according to Regarding the influence of the traffic light system on
their sodium content. Although the percentage of consumers’ understanding of sodium content, as
correct answers was similar for both the products, the shown in Figure 5b it clearly depended on whether
influence of the evaluated variables on the labels nutrition information was presented under panel or
clearly differed (Table II). linear format. The traffic light system significantly
In the case of yoghurt labels, the percentage of increased the percentage of correct classifications
correct responses was significantly affected by the label regardless of how nutrition information was displayed.
background and the interaction between the label However, the increase in the percentage of correct
For personal use only.
background and the type of product and between the answers depended on the nutrition information
format, being higher for the linear format.
type of product and the traffic light system (Table II).
As shown in Figure 4a, the percentage of correct
responses was higher for Background B when regular
yoghurts were considered, whereas it was lower for Relationship between RTs and percentage of correct
low-fat yoghurts. responses
The influence of the traffic light system clearly RTs were significantly ( p ¼ 0.0198) negatively corre-
depended on the type of product considered. For low- lated with the percentage of correct answers for the
fat yoghurts, the percentage of correct responses classification of yoghurt and pan bread labels accord-
almost did not change when the traffic light system was ing to their nutrient content. Longer RTs tended to
used, whereas this signpost had a clear influence for correspond to a lower percentage of correct answers.
regular yoghurts. As shown in Figure 4b, the However, the correlation between these dependent
percentage of correct classifications for regular variables was low (2 0.41) and explained only 17% of
yoghurts increased from 77.3% to 85.0% when the the variance of the experimental data.
traffic light system was used. In the case of pan bread Coincidentally, when consumers incorrectly classi-
labels, results were markedly different from those of fied the labels their RT was longer than when they
yoghurt labels. As given in Table II, the percentage of
correct classifications of pan bread labels was 15000
significantly affected by the type of product, nutrition
information format, the presence of traffic light system 12153.7 a 12942.8 b
Response time (ms)
(a) 20000
on RTs was the same for correct and incorrect
responses.
Response time (ms) Linear
Panel 15994.2 d
15000
13060.3 c Discussion and conclusions
11653.5 b
10000 Methodological issues
9485.0 a
Nutrition labelling is one commonly used approach
that aims to help people to make healthier food choices
5000
With Without (Cowburn and Stockley 2005). In order to success-
Traffic light system fully convey nutrition information it is necessary to
design nutrition labelling in a way that is easy for
(b) 14000 consumers to detect, read, interpret and understand it
Linear 12283.6 c (Mackison et al. 2010). Considering that consumers
Response time (ms)
Table II. Results of the logistic regression performed on the percentage of correct answers for yoghurt and pan bread labels.
Note: Whereas ns indicates no significant effect for a confidence level of 95%; * Indicates significant effect for a confidence level of 99%;
** Indicates significant effect for a confidence level of 95%; *** Indicates significant effect for a confidence level of 99.9%.
686 G. Ares et al.
(a) 90
the fat content of yoghurt labels was low or medium
Percentage of correct answers (%) Low fat 83
was more difficult than the decision on the sodium
79.2 Regular content of pan bread labels. A possible explanation for
80 78.4
this behaviour is that consumers needed more time to
71.9 classify the labels according to their fat content
70 because information was presented using three
different values (saturated, trans and total), whereas
for sodium only one value was presented on the labels.
60
Besides, it was clearly more difficult to decide that
the fat content of yoghurts and the sodium content of
50 pan bread were low than that to decide that it was
Background A Background B
medium (Figure 2). This suggests that the cognitive
Label background process needed to classify a product as low in a certain
(b) 90 nutrient was more difficult than that needed to classify
85 a regular product. According to these results, it
Percentage of correct answers (%)
Low fat
seemed that consumers did not have a clear
Int J Food Sci Nutr Downloaded from informahealthcare.com by University of Nebraska on 04/07/15
Regular
80 77.3
76.4 predetermined criterion to decide whether a product
73.9
was low or high in a certain nutrient. Instead, each
70 time consumers faced a label they had to select a limit
for classifying the product as low or medium in a
specific nutrient. Thus, consumers needed more time
60
to select the limit when the product was low. It might
be interesting to study whether these differences in the
50 time required for the classification depend on the
With Without
number and name of categories. Moreover, in the case
Traffic light system
of pan bread, consumers were clearly more accurate
For personal use only.
incorrect responses. This suggests that RTs were more 90 88.2 Linear
related to the difficulty in finding nutrition infor- Panel
81
mation than to information processing. 80 76.3
74.6
Therefore, in the present study RTs were related to
consumers’ search and interpretation of nutrition 70
information, whereas the percentage of correct
responses corresponded to a measure of their 60
understanding.
50
With Without
Influence of nutrition information format on consumers’ Traffic light system
attention and understanding
Figure 5. Percentage of correct answers when classifying the
Results showed that the type of product, nutrition sodium content of pan bread for: (a) labels with different nutritions’
information format and traffic light system signifi- information format and sodium content, (b) labels with different
cantly affected RTs (Table I). The decision of whether nutritions’ information format and with/without traffic light system.
Attentional capture and understanding of nutrition labelling: a study based on response times 687
(Figure 5), which could be related to the lack of companies depends on the size of the label and the
nutritional knowledge. This is in agreement with the space available for nutrition information. However,
results from previous studies. Ares et al. (2008) considering that when making their choices consumers
reported that nutritional knowledge of Uruguayan might rely on information that is easily accessible, they
consumers was low, particularly in what refers to the might be more prone to read information presented
nutritional content of different food products. Besides, under panel form than when it is displayed under
Carrillo et al. (2011) reported that Spanish consumers linear format.
had a scarce knowledge of the nutritional effect of Regarding the use of the traffic light system, it
individual food components and that despite the fact clearly provided an improvement in attentional
that in general Spanish consumers were able to capture and consumers’ understanding of nutrition
understand food labels in a simple task, nutritional information for both products. The only difference in
knowledge had a large influence on the importance the results of both the products was that in the case of
given to nutritional information. Thus, informative yoghurt labels, the influence of the traffic light system
strategies seem necessary to increase consumers’ was independent of nutrition information format,
knowledge about the nutrient content of foods and whereas in the case of pan bread labels it was not. As
particularly of how to evaluate a food product based on shown in Figure 3, the influence of the traffic light
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According to the results, consumers seemed to report that multiple traffic light systems facilitate
associate labels designed with Background B with processing (van Herpen and van Trijp 2011). These
a regular product and not with a low-fat yoghurt and authors reported that despite the fact that consumers
therefore they tended to classify its fat content as from various European countries evaluated nutrition
medium. Apart from graphic design it is important to table format positively, this format received little
take into account that flavour information and product attention and did not stimulate healthy choices.
name did also vary between Background A and According to a study carried out by the Food
Background B, which could have also influenced Standards Agency (2005), among different formats,
consumers’ responses. This result indicates that traffic light systems yield the highest consumers’
consumers’ perception of the graphic design and understanding, measured in terms of their ability to
non-nutritional information of the labels significantly classify a product as high, medium or low in two given
affected their perception of the fat content of yoghurts. nutrients. Besides, traffic light labels and logos have
This is in agreement with previous research that shows been reported to enhance healthy food choices (van
that the images used on labels have a great impact on Herpen and van Trijp 2011).
consumers’ expectations and perception of food Considering that in the present study all the
products (Ares et al. 2010), which might even override information on the label was presented on a single
the effect of nutrition information. This area of plane, the influence of traffic light system when used
research has not received much attention yet and on the front of a package on consumers’ attention
should be further explored since consumers’ percep- could be even larger in a real-life setting. Therefore,
tion of the healthiness of food products might be displaying nutrition information in the front of the
clearly affected by the graphic or non-verbal signs of package could be an interesting alternative to increase
food labels. consumers’ awareness of nutrition information by
Furthermore, nutrition information format signifi- significantly reducing the effort needed for finding and
cantly affected the time required by consumers to interpreting this information on a food label.
classify the evaluated labels according to their content
of a given nutrient (Table I). It was clearly easier for
Limitations and implications for further research
consumers to find, read and interpret nutrition
information when it was presented using panel format The major limitation of the present work is that RT
(Figures 2 and 3). Despite the fact that both formats was related to both attention and cognitive processing.
are allowed by Uruguayan legislation, differences in Further research is needed to overcome this limitation
their ability to capture consumers’ attention and and to independently measure attention to and
their ease of interpretation should be considered. processing of nutrition information. The application
Nowadays, the use of linear or panel format by food of eye-tracking techniques could help to fill this
688 G. Ares et al.
gap since they could provide information on whether Carrillo E, Varela P, Fiszman S. 2011. Influence of nutritional
consumers take more time because they deeply process knowledge on the use and interpretation of food labels. J Food
Sci, doi: 10.1111/j.1750-3841.2011.02479.x (in press).
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Another limitation of the present work is that some Directorate General for Health and Consumer Protection 2005.
information, such as flavour and product name, was The European consumers’ attitudes regarding product labelling
– qualitative study in 28 European countries. Versailles: Optem.
not controlled in the labels. This information could
Food Standards Agency 2005. Quantitative evaluation of alternative
have also influenced consumers’ perception of the fat food signposting concepts, www.food.gov.uk/multimedia/pdfs/
and salt content of the yoghurts and pan breads, signpostquanresearch.pdf. Accessed 28 June 2011.
respectively. Further research should be carried out to Food Standards Agency 2007. Front-of-pack traffic light signpost
specifically address this issue, studying how graphic labelling. Technical guidance, Issue 2. http://www.food.gov.uk/
multimedia/pdfs/frontofpackguidance2.pdf. Accessed 28 June
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For personal use only.