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The operations function in an organization is responsible for the design and management of systems
concerned with the production of goods and services. Operations account for a significant
percentage of the value added and cost in any business. With increased competition, firms face
constant pressure to deliver timely and high quality product and services. Leading edge companies
have met these challenges by enhancing their competitiveness in business operations. Even a small
advantage in operations can be the difference between winners & losers in a competitive
marketplace.
The main objectives of this broad spectrum course are i) to gain an appreciation of the Operations
function and ii) to understand the fundamental concepts and techniques necessary for designing,
managing and improving operations and processes in both manufacturing and service industries.
Analyzing and continuously improving enterprise wide processes is critically important for achieving
world class performance in business operations. Hence the course will adopt a "process
management" viewpoint while addressing a variety of strategic and tactical issues. Topics covered in
the course include Operations Strategy, Process Analysis & Improvement, Process & Service Design,
Lean Operations, Inventory Management, Supply Chain Management, Quality Management and Six-
Sigma Operations, Workforce Scheduling and Green & Sustainable Operations.
The course will use a mix of lectures, case studies, and problem solving exercises, to introduce the
students to the latest tools, techniques, issues and strategies in operations management.
Course Assessments
Components Marks
Class Participation 10
Group Assignment 10
Quizzes 20
Final Examination 60
Total 100
Textbook
Distributed by Nanyang Business School, Nanyang Technological University. All Rights Reserved.
1. KRM: LJ KRAJEWSKI, LP RITZMAN and MK MALHOTRA, OPERATIONS
MANAGEMENT Processes and Supply Chains, 9th Edition, Pearson Global Edition,
2010, Pearson, ISBN 978-0-13-245891-7
Week Topic
1 Introduction to Operations Management
World Class Practices
2 Operations Strategy & Competitiveness
Introduction to Process Analysis and Improvement
3-4 Process Analysis and Improvement
Little’s Law and Queuing Applications
Capacity Analysis
5 Product and Process Design
Service Design and Service Operations
6 Project Management
7 Work Force Scheduling & Operations Scheduling
8 Forecasting
9 Inventory Management – EOQ Model, Managing
demand uncertainty
10 Inventory Management – MRP and JIT
11 Supply Chain Management
12 Quality Management and Six Sigma Operations
13 Green and Sustainable Operations
Page 2
Distributed by Nanyang Business School, Nanyang Technological University. All Rights Reserved.