R

Everest Group PEAK Matrix™ for Robotic Process

Automation (RPA) Technology Vendors

Focus on UiPath
April 2018

Copyright © 2018 Everest Global, Inc.

This document has been licensed for exclusive use and distribution by UiPath

EGR-2018-38-E-2597
Introduction and scope

Everest Group recently released its report titled “Robotic Process Automation (RPA) – Technology Vendor Landscape with
Products PEAK Matrix™ Assessment 2018.” The report provides a detailed view of the RPA technology vendor landscape and a
thorough assessment of the various RPA technology solutions across several key dimensions.

As a part of this report, Everest Group presented a comparative assessment of 18 leading RPA technology vendors across their
market impact and vision & capability using Everest Group’s proprietary framework, the Products PEAK Matrix™. The vendors
have been classified into the PEAK Matrix categories of Leaders, Major Contenders, and Aspirants.

Based on the analysis, UiPath emerged as a Leader and also a Star Performer. This document focuses on UiPath’s RPA
capabilities. It includes:
 UiPath’s position on the Everest Group RPA Products PEAK Matrix 2018
 Detailed RPA profile of UiPath

Buyers can use the PEAK Matrix to identify and evaluate different RPA technology vendors. It helps them understand technology
vendors’ relative strengths and improvement areas. However, it is also important to note that while the PEAK Matrix is a useful
starting point, the results from the assessment may not be directly prescriptive for each buyer. Buyers will have to consider their
unique situation and requirements, and match them against technology vendor capability for an ideal fit.

R
Copyright © 2017, Everest Global, Inc.
2
EGR-2018-38-E-2597
Everest Group PEAK Matrix™
R

Robotic Process Automation (RPA) – Technology Vendor Landscape

with Products PEAK Matrix™ Assessment 2018 | UiPath positioned as Leader

Everest Group Robotic Process Automation (RPA) Products PEAK Matrix™ Assessment 2018

High
Leaders
(Market success, portfolio mix, and value delivered)

Leaders
UiPath Major Contenders
Major Contenders
Aspirants
Blue Prism
Automation Star Performers1
Anywhere
NICE
Kofax Thoughtonomy
Softomotive
Market impact

EdgeVerve WorkFusion
Pegasystems
Kryon Systems
Redwood Software

Contextor
Jidoka
AutomationEdge
Datamatics AntWorks

OpenConnect

Low Aspirants
Low High
Vision & capability
(Vision & strategy, development & integration, deployment & maintenance, product training
& support, and commercial model)

1 “Star Performers” are selected based on relative comparison of vendors’ total scores along both “Market impact” and “Vision & capability” dimensions between our
previous and current assessment. Only those vendors who were part of our previous RPA products assessment were considered for the Star Performer analysis. The
ones with the biggest year-over-year improvements were selected as “Star Performers”

R
Copyright © 2017, Everest Global, Inc.
3
EGR-2018-38-E-2597
UiPath | RPA technology vendor profile (page 1 of 6)
Everest Group assessment I Leader

Measure of capability Best-in-class Very high High Medium high Medium Medium low Low Not mature

Vision & capability Market impact

Vision & Development & Deployment & Partnership & Commercial

strategy integration maintenance support model Overall Market success Portfolio mix Value delivered Overall

Strengths Areas of improvement

 UiPath reported tremendous year-over-year growth of over 600% in 2017. This
growth is reflected not only in their revenue, but also in the number of clients and
headcount. With this expansion, UiPath now holds a major share of the RPA
software market
 UiPath offers RPA that can be used for attended, unattended, and human-in-the-
loop automations, providing the flexibility to address different types of
requirements with the same solution
 The integration with Elasticsearch makes all robots, projects, and related assets
very easy to find, which is a great help to developers in large deployments
 The integration with Oracle Integration Cloud was unveiled in 2017. Oracle
Integration Cloud Service clients can call UiPath modules to implement RPA and
use Oracle’s BPM tools to manage the automated processes
 UiPath has an expanding ecosystem of technology partners. In addition to the
above-mentioned partners, others include technology partners such as Enate for
service orchestration, Abbyy for intelligent document processing, Celonis for
process mining, and CyberArk integration for enhanced security. It has also
integrated Microsoft Cloud OCR and Google Cloud OCR into its platform for
greater flexibility
 The new version of UiPath, the 2018.1, has been through VeraCode for code
security assessment. The product also offers predefined reports that can be
populated with data gleaned from robot operations using integration with reporting
tools such as QlikView, PowerBI, and SpotFire
 Clients would appreciate a more enhanced and streamlined software update
processes
 Based on client feedback, there is room to enhance its security capabilities,
especially in the robot management console. Clients use UiPath primarily for
automating horizontal processes such as F&A, procurement, contact center,
and HR. It has limited industry-specific use cases, which account for a
significant share of the RPA market. More focus on the product’s IT security
and governance features as well as improvement of its sales effort and thought
leadership in this space could help establish its value proposition for industry-
specific processes, especially in regulated industries such as BFSI
 Client feedback also indicates the need to improve robot log analytics, process
intelligence, dashboarding, and out-of-the-box connections, with better
visualization and analytics tools. Additionally, UiPath could enhance resilience
to changes in the interfaces of underlying applications and ease of robot
maintenance. UiPath expects to address thee through enhancements made in
its latest version, 2018.1, and those planned for subsequent releases. Robot
auto-scalability could enable more optimum utilization of licenses and ease of
maintenance
 While UiPath supports multi-tenant cloud deployment for optimal resource
utilization, operations in virtual environments could be boosted with support for
docker-based architecture. We expect this to be made available in subsequent
releases

R
Copyright © 2017, Everest Global, Inc.
4
EGR-2018-38-E-2597
UiPath | RPA technology vendor profile (page 2 of 6)
Everest Group assessment I Leader

Measure of capability Best-in-class Very high High Medium high Medium Medium low Low Not mature

Vision & capability Market impact

Vision & Development & Deployment & Partnership & Commercial

strategy integration maintenance support model Overall Market success Portfolio mix Value delivered Overall

Strengths Areas of improvement

 UiPath offers proprietary algorithms and computer vision for UI element
identification, especially for environments such as Citrix. Out-of-the-box
integrations with third-party tools such as Google, Microsoft, and IBM for natural
language processing and activities for machine learning classification & extraction
algorithms from LarcAI for processing semi-structured and unstructured data are
also available
 UiPath allows multiple processes to be executed in parallel on a virtual machine
for optimal utilization of licenses. It has very recently added concurrency of
licenses and plans to offer a usage-based licensing model
 UiPath is investing in developing an ecosystem for RPA training, education, and
awareness. The UiPath RPA Academy is an open online training platform offering
several online training and certification programs for various RPA user roles,
including some free online courses. Additionally, there is a free community edition
of the product for individual developers and small professional teams, which is
helping to boost familiarity with UiPath and making the product information and
training widely accessible
 Client feedback indicates high overall satisfaction with UiPath’s product, in
particular around its ease of use, robot development, flexibility and ease of
deployment, and its product vision & roadmap. Clients have also indicated very
high levels of satisfaction with its product training and support services
 Although UiPath has a network of partners for cognitive/AI technologies, having
in-house cognitive capabilities, especially for intelligent document processing
and chatbots, would increase its value proposition as an end-to-end solution
provider from a single platform
 Machine learning-based features, such as next-best-action or on-screen user
guidance to increase operational efficiency and reduce agent training time,
would increase its value proposition for attended RPA (RDA) use cases
 UiPath clients have gotten used to very personal service from UiPath. As it
grows, it will have to work hard to maintain these relationships in the way to
which the clients have become accustomed. UiPath is working on this and has
recently appointed a very senior member of staff to maintain and enhance client
experience

R
Copyright © 2017, Everest Global, Inc.
5
EGR-2018-38-E-2597
UiPath | RPA technology vendor profile (page 3 of 6)
Overview

Company overview Non-exhaustive list of recent deals and announcements

UiPath is an RPA technology vendor providing a software platform to help
organizations automate their processes. UiPath software robots integrate with other
systems through their presentation layer. To date, the software has been used
mostly to automate business processes, but the vendor is reporting applications of
UiPath in IT automation as well. UiPath doubled its workforce globally to over 500
in last quarter of 2017.
Key technology leaders: Daniel Dines – CEO and Founder, Bobby Patrick – CMO,
Ashim Gupta – CCSO (Customer success), Craig Bumpus – CRO, Param Kahlon –
CPO
Headquarters: New York City, NY
Key clients include: Allianz, AXA, Bosch, Dentsu, Exxon, GE, Generali, HCL
Technologies, HP, KPMG, NASA, Prudential, Walmart, SMBC, and VMWare
Website: www.uipath.com
 March 2018: UiPath raised US$153 million in Series B funding
 January 2018: Deloitte and UiPath deploy process automation systems for the
U.S. government agencies
 December 2017: UiPath provided RPA to Dentsu to achieve their technology-
enabled work-style innovation vision
 November 2017: Tom Mendoza, Vice Chairman of NetApp, joined UiPath Board
 November 2017: UiPath launched official training partner program to increase
global RPA supply with EY, Roboyo, SMFL, and Symphony Ventures
 November 2017: SMBC announced deployment of UiPath
 November 2017: UiPath announced a strategic partnership with Robotic Service
Orchestration (RSO) provider, Enate
 September 2017: Oracle and UiPath announced partnership to accelerate RPA

Split of RPA revenue by buyer Split of RPA revenue mix by process Split of RPA revenue by buyer Split of RPA revenue by offerings
industry area geography
Training / consulting /
Hi-tech and
POC support services
telecom Others1
Asia Pacific North 8%
HR 11%
25% 21% America
Others 34% 7%

Contact 14% 48% F&A 45%

Center
18%
5%
6% 34%
12% Banking 20% 92%
Manufacturing and capital Procurement Europe, Middle
East, & Africa RPA product
markets
licenses
CPG and retail Insurance

1 Other processes areas include industry-specific, SCM, market research, etc.

Note: Everest Group estimates based on information shared as part of the RPA vendor assessment RFI and briefings up to December 2017

R
Copyright © 2017, Everest Global, Inc.
6
EGR-2018-38-E-2597
UiPath | RPA technology vendor profile (page 4 of 6)
Capabilities

Product overview Market adoption and capability overview

UiPath has three key parts to its RPA platform: 1) UiPath Studio, which is a
flowchart-based visual process modeling tool and it comes with a debug component
that helps find and locate problems in complex workflows, 2) UiPath Orchestrator,
which is the web-based management console used to manage robots and
processes, and 3) UiPath Robot, these are worker robots programmed through
UiPath Studio, run and managed by the UiPath Orchestrator.
The robots can be deployed in both attended and unattended modes. They can
work with legacy systems, cloud, and web-based applications, and are compatible
with SAP, Citrix, Java, and mainframe applications. UiPath’s platform offers
proprietary algorithms for UI element detection. It also facilitates human-robot
collaboration and business exception handling using centralized work queues and
offers configurable analytics and dashboards via Elasticsearch Kibana.
Number of RPA clients: 701
Number of FTEs in RPA solution team2: 180-200
Number of service provider partners / resellers: 250+ (15-20 Global Sis)
Number of people who have taken RPA developer training course /
certification program: ~40,000 (enrolled) including ~20,000 (certified)
Key service provider partners / resellers (non-exhaustive): Accenture,
Avanade, Carahsoft, Cognizant, Capgemini, Deloitte, EY, HCL, Hitachi Consulting,
IBM, KPMG, NTT Data, and PwC
Key third-party technology partners (non-exhaustive): Oracle, ABBYY,
Elasticsearch, Kibana, Enate, CyberArk, K2, LarcAI, Celonis, Stanford NLP,
Google (Translate), and IBM Watson

RPA client mix by buyer size1 Split of revenues between attended Split of RPA FTEs by function Split of RPA FTEs by geography
and unattended RPA licenses
North
Support America
Attended RPA services
Small / RDA
14%
Large
23% 30%
40% India
18%
45%
60%
70% 68%
32%
Continental
Unattended RPA Product Europe
Mid-size development

1 Buyer size is defined as large (>US$5 billion in revenue), mid-size (US$1-5 billion in revenue), and small (<US$1 billion in revenue)
2 FTEs in product development and support services (training, product support, consulting, POC support, etc.)
Note: Everest Group estimates based on information shared as part of the RPA vendor assessment RFI and briefings up to December 2017

R
Copyright © 2017, Everest Global, Inc.
7
EGR-2018-38-E-2597
UiPath | RPA technology vendor profile (page 5 of 6)
Capabilities

Available In the roadmap Available via partner Not available

Capability & offerings

Supports multi-tenant
Hosting options Desktop/laptop Server / on-premise Private cloud Public cloud
deployment

Edit/enhance the recorded Object capture based on Object capture based on

Visual drag and drop Built-in process recorder
steps element-id recognition image recognition
Built-in process workflow Develop/configure in a Develop Robotic Desktop
Debugging tools Remote configuration
Development and tool layered manner Automation (RDA)
integration Library of pre-built Create and share reusable REST/SOAP web services / Pre-built connectors with
Support for open standards
automations components APIs leading applications
On-line portal for pre-built Human-in-the-loop process
objects development

Web-based interface for control

Central control and monitoring
Dynamic load balancing based on
Deployment and priorities
maintenance
Robot performance analytics
Remote maintenance and support Scheduling and queuing
room
1 Service Level Agreement (SLA) -
Auto-scaling of bots Advanced workflow / BPM
based automation
SLA monitoring/reporting Process mining2 Process-level business intelligence

Execute automations in the Execute multiple automations in

Withstand single site failure
background parallel on a virtual machine

1 Currently available via API

2 Process mining solution with central management and monitoring of human and digital workers is available by partnering and integrating with Celonis

R
Copyright © 2017, Everest Global, Inc.
8
EGR-2018-38-E-2597
UiPath | RPA technology vendor profile (page 6 of 6)
Capabilities

Available In the roadmap Available via partner Not available

Capability & offerings

Compare versions of bots / scripts across

Version control for bots Roll-back to previous versions
Change management environments
and governance Implement change control from development Compare automated processes across
Available
via test to production Added in current version
environments In the roadmap Not required Not available

Centralized logging of all

Secure credential vault Robot activity logging Role-based access Active directory integration
Security and transactions
compliance Segregate roles between Automate behind a locked CyberArk
development, test, release screen integration/certification

Cognitive/AI
Machine learning Natural language processing Intelligent document processing Virtual agents / Chatbots
capabilities

Training by vendor Training by partners/resellers Online training courses Classroom training

Product training and
support Accreditation for individuals and/or
Hosting services
organisations

Fixed capacity / Per bot-

Commercial model Perpetual licensing Subscription licensing Usage-based Per process-based
based

R
Copyright © 2017, Everest Global, Inc.
9
EGR-2018-38-E-2597
Copyright © 2017, Everest Global, Inc.
10
EGR-2018-38-E-2597
Everest Group Products PEAK Matrix™ is a
R

proprietary framework for assessment of market

impact and vision & capability
Everest Group Products PEAK Matrix™

High

Leaders
Measures impact created in the market

Major Contenders
Market impact

Aspirants

Low
Low High
Vision & capability
Measures ability to deliver the products successfully

R
Copyright © 2017, Everest Global, Inc.
11
EGR-2018-38-E-2597
RPA Products PEAK Matrix™ evaluation dimensions
R

Measures the impact created in the market –

captured through three subdimensions

Market success
Number of clients, revenue base, Leaders
and year-over-year growth

Major Contenders

Market impact
Portfolio mix
Breadth of coverage of
industries, geographies,
processes / use cases, and
enterprise size class Aspirants

Value delivered
Value delivered to the client and
their satisfaction with the product Vision & capability
as well as the support, based on
Measures ability to deliver the products successfully.
client feedback This is captured through five subdimensions

Development & Deployment & Product training &

Vision & strategy
Vision for the client and
itself; future roadmap
and strategy
Commercial model
integration maintenance support
Product features and Flexibility and ease of Training, product Progressiveness,
capabilities for flexibility & deployment, control & maintenance & support, effectiveness, flexibility, and
ease of robot development monitoring, solution consulting, and other client adoption of available
and integration maintenance & resilience, support services commercial models
governance, and security

R
Copyright © 2017, Everest Global, Inc.
12
EGR-2018-38-E-2597
Principles of Service Delivery Automation (SDA)

Automation – at its most basic level – must utilize technology to replace a series of human actions. Correspondingly,

1 not all technologies provide automation, and replacing a single human action with technology (e.g., a mathematical
equation in a spreadsheet) is not automation. At the same time, automation can be done by degrees, but some steps
will still require human interaction.

2
Much automation is already embedded in software systems (e.g., linking client information across marketing and
supply chain systems); however, because it is part of the normal feature-functionality of a system, it is generally not
considered automation, but simply a more powerful system(s).

Automation for IT is very different than for business processes:

 In IT, automating is generally addressed by improving the core functionality and is handled by the IT system
management tools. Further, these activities are owned by central IT, which is naturally incented to create more

3 efficient IT operations
 In business processes, system limitations are generally much more difficult to overcome, and they stretch across
many systems in the organization. As such, the business case for significant system change is generally
unappealing. Finally, the benefits of improved processes accrue to the business and are hard to quantify with an ROI
that can motivate central IT groups to invest their resources

Service delivery automation can be accomplished by combining multiple technologies. For example, traditional

4
Business Process Management (BPM) technologies can be further enhanced by combining them with newer User
Interface (UI) / robotic process tools. Cognitive computing, although in its infancy, represents the next horizon, as
automation not only replicates human behavioral characteristics while executing judgment-intensive IT and business
processes, but also creates the potential to spawn new businesses for IP-owners and enterprises.

R
Copyright © 2017, Everest Global, Inc.
13
EGR-2018-38-E-2597
Everest Group’s Service Delivery Automation (SDA) spectrum
SDA includes a spectrum of automation solutions for delivering
global services
High Low

Ability to handle Processing Ability to Context

input data type approach learn awareness Approach
Maturity

Intelligence
Robotic Desktop Structured only Deterministic No Minimal Human

Human involvement
Automation (RDA) triggers

Robotic Process Structured and Deterministic No Minimal Orchestrated

Automation (RPA) semi-structured process
automation

Autonomics Structured and Deterministic No Yes, but Distributed

semi-structured limited to its computing
computing
environment

Narrow Artificial All types of data Probabilistic Yes, but Yes, but Cognitive computing
Intelligence including limited to a limited to a (machine learning,
unstructured particular particular deep learning, and
area domain NLP)
Future tech

General Artificial All types of data Probabilistic Yes, across Yes, across Not available
Intelligence including multiple multiple
unstructured areas domains
and similar to
human brain

Note: In this report, we have referred to rules-based/deterministic SDA solutions (i.e., RDA, RPA, and autonomics) collectively as RPA

R
Copyright © 2017, Everest Global, Inc.
14
EGR-2018-38-E-2597
FAQs (page 1 of 2)

Does the PEAK Matrix™ assessment incorporate any subjective criteria?

Everest Group’s PEAK Matrix assessment adopts an unbiased and fact-based approach (leveraging service provider /
technology vendor RFIs and Everest Group’s proprietary databases containing providers’ deals and operational capability
information). In addition, these results are validated / fine-tuned based on our market experience, buyer interaction, and
provider/vendor briefings

Is being a “Major Contender” or “Aspirant” on the PEAK Matrix, an unfavorable outcome?

No. The PEAK Matrix highlights and positions only the best-in-class service providers / technology vendors in a particular space.
There are a number of providers from the broader universe that are assessed and do not make it to the PEAK Matrix at all.
Therefore, being represented on the PEAK Matrix is itself a favorable recognition

What other aspects of PEAK Matrix assessment are relevant to buyers and providers besides the “PEAK Matrix
position”?
A PEAK Matrix position is only one aspect of Everest Group’s overall assessment. In addition to assigning a “Leader”, “Major
Contender,” or “Aspirant” title, Everest Group highlights the distinctive capabilities and unique attributes of all the PEAK Matrix
providers assessed in its report. The detailed metric-level assessment and associated commentary is helpful for buyers in
selecting particular providers/vendors for their specific requirements. It also helps providers/vendors showcase their strengths in
specific areas

What are the incentives for buyers and providers to participate/provide input to PEAK Matrix research?
 Participation incentives for buyers include a summary of key findings from the PEAK Matrix assessment
 Participation incentives for providers/vendors include adequate representation and recognition of their capabilities/success in
the market place, and a copy of their own “profile” that is published by Everest Group as part of the “compendium of PEAK
Matrix providers” profiles

R
Copyright © 2017, Everest Global, Inc.
15
EGR-2018-38-E-2597
FAQs (page 2 of 2)

What is the process for a service provider / technology vendor to leverage their PEAK Matrix positioning and/or “Star
Performer” status ?
 Providers/vendors can use their PEAK Matrix positioning or “Star Performer” rating in multiple ways including:
– Issue a press release declaring their positioning. See citation policies: https://www.everestgrp.com/research/peak-
matrix/peak-matrix-citation-policy/
– Customized PEAK Matrix profile for circulation (with clients, prospects, etc.)
– Quotes from Everest Group analysts could be disseminated to the media
– Leverage PEAK Matrix branding across communications (e-mail signatures, marketing brochures, credential packs, client
presentations, etc.)
 The provider must obtain the requisite licensing and distribution rights for the above activities through an agreement with the
designated POC at Everest Group.

Does the PEAK Matrix evaluation criteria change over a period of time?
PEAK Matrix assessments are designed to serve present and future needs of the enterprises. Given the dynamic nature of the
global services market and rampant disruption, the assessment criteria are realigned as and when needed to reflect the current
market reality as well as serve the future expectations of enterprises

R
Copyright © 2017, Everest Global, Inc.
16
EGR-2018-38-E-2597
About Everest Group

Everest Group is a consulting and research firm focused on strategic IT, business
services, and sourcing. We are trusted advisors to senior executives of leading
enterprises, providers, and investors. Our firm helps clients improve operational and
financial performance through a hands-on process that supports them in making
well-informed decisions that deliver high-impact results and achieve sustained value.
Our insight and guidance empower clients to improve organizational efficiency,
effectiveness, agility, and responsiveness. What sets Everest Group apart is the
integration of deep sourcing knowledge, problem-solving skills and original research.
Details and in-depth content are available at www.everestgrp.com.

Dallas (Headquarters) Stay connected

info@everestgrp.com
+1-214-451-3000

Bangalore Website
india@everestgrp.com
+91 806-781-9999
www.everestgrp.com
Delhi
india@everestgrp.com
+91-124-496-1000
Social Media
London @EverestGroup
unitedkingdom@everestgrp.com @Everest Group
+44-207-129-1318

New York
info@everestgrp.com Blog Sherpas In Blue Shirts
+1-646-805-4000

Toronto www.sherpasinblueshirts.com
canada@everestgrp.com
+1-416-388-6765