Xerox 2270 Service Manual PDF

ApeosPort-IV C5570/C4470/C3370/C2270
DocuCentre-IV C5570/C4470/C3370/C2270
Service Manual Ver.1.2
ApeosPort-IV C5570/4470/3370/2270
DocuCentre- IV C5570/C4470/C3370/C2270
Service Manual Ver.1.2
Issued : August. 2010
● This service manual covers the following ● Revision and Modification Information
models When design changes or revisions relating to
FUJI XEROX Co. Ltd. this service manual occur, the overseas
・ ApeosPort-IV C5570 / C4470 / C3370/C2270 technical information or overseas service
・ DocuCentre-IV C5570 / C4470 / C3370/C2270 bulletin may be issued as supplementary
information until such changes are
●This PDF service manual supports the following accommodated in the updated version of this
E-Doc service manual service manual.
E-Doc Ver.1.2
Caution Important changes including
●Confidentiality revisions of spare part numbers and
h This service manual is issued intending use by adjustment specifications must
maintenance service personnel authorized by immediately be reflected on the
FUJI XEROX Co. Ltd. Copying, transferring or respective pages of this manual.
leasing this manual without prior consent by
FUJI XEROX Co. Ltd. is prohibited.
h When a page becomes irrelevant (e.g.
superceded by a replacement page), destroy
the page by burning or shredding it.
h Handle with care to avoid loss or damage of
the manual.
Edited by: Fuji Xerox Co., Ltd. CS Department TS Sectuon
KSP R&D Business Park Bldg
3-2-1, Sakado, Takatsu-ku, Kawasaki-shi, Kanagawa, JAPAN 213-8508
TEL 044-812-7637
PRINTED IN JAPAN
0 Introduction
0.1 Getting to know this Service Manual ........................................................................ 3
0.2 How to use the Service Manual................................................................................ 3
0.3 Description for Terminology And Symbols ............................................................... 4
Version 1.2 2010/08

0-1
ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
Introduction
Introduction 2010/08 ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
0-2 Version 1.2
0.1 Getting to know this Service Manual 0.2 How to use the Service Manual
[FX] This manual is used as the standard service manual for ApeosPort-IV/DocuCentre-IV C5570 / This manual describes the standard procedures for the servicing this product. Refer to Chapter 1 Service
C4470 / C3370 / C2270. Call Procedure for efficient and effective servicing during maintenance calls.
For more information on the following product options, please refer to the supplementary options service For more information on the options, refer to the options manual.
manuals.
2.1 Contents of Manual
Options that can be connected to this product and the versions of the manuals that describe them: This manual is divided into 9 chapters as described below.
Table 1
• Chapter 1 Service Call Procedure
No Option Name Manual Name Version This chapter describes the general work and servicing procedures for the maintenance of this
1 Finisher A Finisher A Supplementary Service Manual Ver1.5~ product.
2 Finisher B1 Finisher B1 Supplementary Service Manual Ver1.4~ • Chapter 2 Troubleshooting
3 Finisher C Finisher C Supplementary Service Manual Ver1.5~ This chapter describes the troubleshooting procedures other than image quality troubleshooting for
this product.
4 2000HCF 2000HCF Supplementary Service Manual Ver1.4~
• Chapter 3 Image Quality Troubleshooting
This chapter describes the image quality troubleshooting procedures for this product.
A supplementary manual that deals with the Controller FIP in Chapter 2 for this product is also available.
• Chapter 4 Disassembly/Assembly and Adjustment
However, the release (Ver 1) contents are the same as those that can be found in this manual. This chapter describes the disassembly, assembly, adjustment and replacement procedures for
components of this product.
Table 2 • Chapter 5 Parts List
Supplementary This chapter contains the spare parts information for this product.
No Contents Manual Name Version • Chapter 6 General
1 ESS related FIP ESS FIP Common Supplementary Service Manual Ver2.2~ This chapter contains the following information.
6.1 Specifications
NOTE: The Ver No. of the above supplementary manual is the information at the release of this manual. 6.2 Tools/Service Consumables/Consumables/Modifications
It will be updated to Ver 1.1, Ver 1.2, and so on when manuals for other machine types are issued. Make 6.3 Service Data
sure to always update your manual to the latest version. The revised content consists of new IOT support
6.4 Service Mode
information and updates to existing information. Please use an updated manual.
6.5 Fax-related Information
• Publication Comment Sheet • Chapter 7 Wiring Data
Enter any comments and/or corrections regarding this service manual into the Publication Comment This chapter contains the information about the Wiring Connector List/Locations, the Wiring Data,
Sheet, and send it to the following department. and the BSD for this machine.
Japan: CS Department TS Section • Chapter 8 Accessories
This chapter contains the information on related products.
• Chapter 9 Installation & Removal
This chapter contains the installation and removal procedures for this product and the options that
are specific to it.
• Chapter 10 Mechanism & Functions Overview (not yet issued)
2.2 Information on Updating
This manual will be sent to each Service Center as specified below. Revisions must be incorporated
correctly to keep the manual up-to-date.
Updating Procedure:
Version 1.2 2010/08 0.1 Getting to know this Service Manual

0-3
Introduction
0.3 Description for Terminology And Symbols 0-4 Version 1.2
• When the manual is updated, the issue number "Ver. 1" will be changed to Ver. 1.1, Ver. 1.2, and so 0.3 Description for Terminology And Symbols
on.
The terms and symbols used throughout this manual are explained here.
• The terms and symbols used at the beginning of a text are defined as follows:
WARNING
Indicates an imminently hazardous situation, such as death or serious injury if operators do not
handle the machine correctly by disregarding the statement.
WARNING
Indicates a potentially hazardous situation, such as death or serious injury if operators do not
handle the machine correctly by disregarding the statement.
CAUTION
Indicates a potentially hazardous situation, such as injury or property damage if operators do not handle
the machine correctly by disregarding the statement.
Instruction: Used to alert you to a procedure which, if not strictly observed, could result in damage to the
machine or equipment.
NOTE: Used when work procedures and rules are emphasized.
NOTE:Used when other explanations are given.
Purpose
Used to describe the purposes of Adjustment and Troubleshooting.
REP: Indicates the disassembly/assembly procedure for reference.
ADJ: Indicates the adjustment procedure for reference.
PL: Indicates the parts list for reference.
Terminology
Table 1 Terminology
Terminology Description
Assy Means Assembly.
SLA Means Selfoc Lens Assembly. (LED Printer exposure device)
IH Means Induction Heating. The techonology used for heating in the Fuser
section. (IH Fuser)
TEC Value Abbreviation of Typical Electricity Consumption, which means the standard
power consumption. Read as "tec".
Safety Critical Components (SCC)
For the safety control of the Safety Critical Components and the components specified, follow the
regulations regarding the Safety Critical Components set by Fuji Xerox Co., Ltd.
Important Information Stored Component (ISC)

This component stores all the important customer information that is input after the installation. When
performing replacement, follow the procedures in "Chapter 4 Disassembly/Assembly and Adjustment" to
replace/discard. Make absolutely sure that no customer information gets leaked outside.
Version 1.2 2010/08 0.3 Description for Terminology And Symbols

0-5
Introduction
0.3 Description for Terminology And Symbols 0-6 Version 1.2
Chapter 1 Service Call Procedure
1 Service Call Procedure
1.1 Before Starting the Servicing.................................................................................... 3
1.2 Service Call Procedure............................................................................................. 4
1.3 Detailed Contents of the Service Call....................................................................... 5
1.4 TRIM Check List....................................................................................................... 6
1.5 Periodic Replacement Parts/Consumables List ....................................................... 7
Version 1.2 2010/08

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Service Call Procedure
Service Call Procedure 2010/08 ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
1-2 Version 1.2
1.1 Before Starting the Servicing The customer or service personnel would not be exposed to any harmful laser during the usual
copying or scanning of documents. However, if a customer finds that the lamp that is used for
1.1.1 Safety exposing documents is too bright when performing platen copy or scan, it is possible to block the
To prevent any accident that may occur during a maintenance service, any warning or any caution light from the platen glass by covering the portion of the platen document area that is usually not
regarding the servicing must be strictly observed. Do not perform any hazardous operation. used for copying or scanning documents.
12. Other Safety Precautions
1. Power Supply
For safety, you should also pay attention to precautions other than the above items 1 to 11. Take
To prevent electrical shocks, burns, or injury, etc., be sure to switch OFF the machine and safety into full consideration in working, following <WORKING PRACTICES FOR ENGINEERS>
disconnect the plug before starting the maintenance service. If the machine has to be switched ON, issued by FXAP EH&S (Environmental Health and Safety) department.
such as when measuring the voltage, take extra care not to get an electrical shock.
1.1.2 Other Precautions
2. Drive Area
Pay attention to the following when performing maintenance service to avoid wrong or redundant
Never inspect, clear or lubricate the drive area such as chain belts, chain wheel or gears during the servicing:
machine operation.
3. Heavy Parts 1. Reference Materials
Position you hip lower when removing or installing heavy parts as shown below. Before performing maintenance servicing, read all relevant technical materials such as SB, FTI, or
4. Safety Device FTO to make a systematic approach.
See that safety devices for preventing mechanical accidents, such as fuses, circuit breakers, 2. Disassembling
interlock switches, etc., and those for protecting customers from injury, such as panels and covers, Make sure to check the assembled condition before removing parts or disassembling the machine.
function properly. Modifications that hinder the function of any safety devices are strictly prohibited. 3. Installation and Adjustment
5. Installing and removing parts After the installation or adjustment is complete, check that no parts or tools are left inside or on the
The edge of parts and covers may be sharp, take care not to touch them. Be careful not to touch assemblies before using the machine.
those parts, and wipe off any oil that may have adhered to your fingers or hands before servicing.
4. Handling of replaced parts/consumables
When removing parts or cables, do not pull them out by force but remove them slowly.
Never discard parts and consumables replaced at the customer's site carelessly.
6. Specified Tools
• If you have replaced the following consumables, affix the "U" sticker for the recyclable parts
Follow the instruction when a tool is specified.
and perform collection.
7. Cleaning the Toner and Developer
(1) Developer
As the toner can be explosive, sweep or brush the spilled toner into a container for collecting the
Affix the "U" sticker on the collected plastic bag.
sweepings.
(2) Drum ERU/CRU
To clean away the remaining toner using a vacuum cleaner, always use an FX standard vacuum
cleaner that is toner-tolerant. Never use the customer's vacuum cleaner. Put it in the drum package and affix the "U" sticker.
Do the same when cleaning the Developer because it also contains some toner. (3) Waste Toner Container
8. Organic Solvents Put the Waste Toner Container in a plastic bag and affix the "U" sticker on it.
When using an organic solvent such as the Drum Cleaner or Machine Cleaner, pay attention to the (4) IBT/Fuser
following: Put the IBT/Fuser in the package and affix the "U" sticker.
• Ensure good ventilation in the room to prevent too much inhalation of solvent fumes. • Recyclable parts
• Do not use heated solvent. Fill the necessary items in the "U -TAG" and perform collection.
• Keep it away from fire. 5. General Precautions
• Wash your hands throughly after use. • Take care not to disturb the customer's daily work.
9. Earthquake Preparedness Measures • Place a drip cloth or paper on the customer's floor when working on the machine because the
toner may dirty the floor and it is difficult to clean.
If the customer requests for earthquake proofing, the Earthquake Preparedness Kit (ZB38) is
available. • When discarding litter, consumables, parts and etc., put them in a plastic or paper bag and get
the customer's agreement to do so.
10. Modifications to the Machine
• Record clearly the service details and the consumables and parts replaced at visit in the
Before altering the machine, submit the irregular use license application.
Machine Service Log.
11. Harmful Laser
6. Caller ID Usage Precautions
Version 1.2 2010/08 1.1 Before Starting the Servicing

1-3
1.2 Service Call Procedure 1-4 Version 1.2
Things to take note when using the Caller ID Sort Feature. 1.2 Service Call Procedure
Depending on the settings at the sender, there may be cases when the Caller ID Info cannot be
recognized. In such cases, the Sort Feature will not work for the received document, and it will be
1.2.1 Initial Actions
printed as is. 1. Ask the operator(s) about the machine condition.
Furthermore, a similar outcome may also happen when using the Sort Feature with modem dial-in. 2. Record the billing meter readings.
1.1.3 Things to Take Note When Handling Customer Information 3. Inspect any error copies, then check the machine.
4. Check the Service Log.
1. Handling of customer's electronic information - samples of copy/print/received fax (paper data), log
files (Activity Report), and etc. 1.2.2 Actions to Take During UM
Before you bring back any samples for the purpose of investigation/analysis, always obtain 1. Troubleshoot on Level 1.
permission from the customer. Make sure to assure them that the data will not be used for any other 2. Troubleshoot on Level 2.
purpose.
If there are no applicable items, troubleshoot by referring to the BSD.
When requesting for a retrieval application from the customer, either use the "FX Data Security
3. Make an A3 copy using the Test Chart (499T276) and check the copy quality.
Regulations: Annex 15 - Confidential Information/Personal Information Request Form (IS-019)" or
use a letterhead that has been specified by the customer to obtain their agreement. • Check the Drums, the IBT, and the Fuser Belt for damage.
2. Handling of a PWB/HDD, etc. that contains customer information. • Check the copy image quality for color balance (Y, M, C, K), color shift, uneven (color) density,
and low density reproduction failure.
Data such as Fax Address Numbers and URLs that are registered in the customer's machine are all
4. Enter the UI Diag and check the following reports.
important customer information. These types of information are stored in the PWB/HDD, etc. within
the machine. Take extra care when handling them. Press the [Machine Status] key -> "Machine Information" tab -> [Print Reports...] -> [CE...]
(1) In case of replacements, transfer the data to the new PWB/HDD and make sure that all data in
the old components are thoroughly erased before disposing them. Make sure that no important Table 1
customer information gets leaked. (For details, refer to the preface in Chapter 4 and 5) Counter Report Names Check Items
(2) If a component was replaced and it was not found to be the cause of the malfunction, return it HFSI Report (Note) Replace the parts whose expiration date is near/has passed.
to the machine it came from. (For components that were temporarily installed/removed for Jam Counter Check the items where paper jam occurs frequently.
troubleshooting, etc. clear the data using Diag etc.)
Failure Counter Check the items where failures occur frequently.
(3) When unable to electrically erase the data in the HDD and the customer has requested for it,
destroy the HDD (charges applies).
NOTE: When replacing parts that will incur cost to the customer, obtain the customer's agreement
3. Security related NVM values that were changed during maintenance.
before performing the replacement.
If any security related NVM values, such as polling, were set for test purposes, make sure you
return them to their original values after the test. (E.g.: for the details on polling that is common to all 5. Repair all the secondary problems.
machine types, refer to FTO 2-202) 6. Perform TRIM servicing.
4. When connecting our company machine to the customer's network during maintenace, make sure 1.2.3 Actions to Take During SM
that you have gone through the person-in-charge to obtain permission from the customer's systems
administrator (or person-in-charge) before proceeding.
• Check the Drums, the IBT, and the Fuser Belt for damage.
5. Other things to take note when handling customer data
• Check the copy image quality for color balance (Y, M, C, K), color shift, uneven (color) density,
When handling customer data, you should also pay attention to precautions other than the above
items 1 to 4. Follow the "Excellence in Customer Information Asset Protection - Do it Now! Do it
Together!" issued by CS Department and ensure that customer data do not get leaked out when 2. Enter the UI Diag and check the following reports.
servicing. Press the [Machine Status] key -> "Machine Information" tab -> [Print Reports...] -> [CE...]
Table 2
Counter Report Names Check Items
HFSI Report (Note) Replace the parts whose expiration date is near/has passed.
Jam Counter Check the items where paper jam occurs frequently.
Failure Counter Check the items where failures occur frequently.
NOTE: When replacing parts that will incur cost to the customer, obtain the customer's agreement 1.3 Detailed Contents of the Service Call
before performing the replacement.
1.3.1 Initial Actions
3. Perform TRIM servicing.
1. Ask the operator(s) about the machine condition.
1.2.4 Final Actions • How often and where do paper jams have been occurring recently
1. Check overall operation/features. • How is the copy quality
2. Check the machine exterior and consumables. 2. Record the copy meter readings.
3. Train the operator as required. 3. Inspect any error copies, then check the machine.
4. Complete the Service Log and Service Report. 4. Check the print samples from previous service calls and the Service Log.
5. Keep the copy samples with the Service Log. 1.3.2 Checking Reproducibility of Problem
1. Check the problem status by carrying out Level 1 Troubleshooting in "Chapter 2 Troubleshooting".
2. Perform the appropriate items in the Level 2 Troubleshooting in "Section 2 Troubleshooting".
3. If there are no applicable items, troubleshoot by referring to "Chapter 9 BSD".
1.3.3 Checking Copy Quality
• Check the Drums, the IBT, and the Fuser Belt for damage.
• Check the copy image quality for color balance (Y, M, C, K), color shift, uneven (color) density,
1.3.4 TRIM Servicing Procedure
Perform TRIM servicing during a service call to maintain the machine performance.
1. Follow the TRIM checklist to perform the required TRIM items. The following items must always be
performed during a service call.
• Check the Waste Toner Bottle
2. Check for parts that require periodical cleaning/replacement (consumables, parts) by referring to the
Periodic Replacement Parts/Consumables List and the Report/List (HFSI Counter), and clean them
if necessary. Whenever a parts is replaced, make sure you also clear the counter of corresponding
item on the DC135 HFSI Counters Screen.
Version 1.2 2010/08 1.3 Detailed Contents of the Service Call

1-5
1.4 TRIM Check List 1-6 Version 1.2
1.4 TRIM Check List Table 1
V: Perform checking. Clean, replace or supply if necessary. Every

No. Servicing Items time 100K Service Details
O: Always perform checking and cleaning.
* : Always perform replacement service at the specified interval. 4 Safety Check O • Make sure that the power plug is
plugged in properly.
Table 1 • Make sure that the power cords are not
cracked and no wires are exposed.
Every
No. Servicing Items time 100K Service Details • Make sure that no extension cord with
insufficient length or power cord outside
1.1 Pre-servicing Check V • Activate the machine and check that the specification, such as an off-the-
(Check the machine abnormal noise is not heard.
shelf power strip, is being used.
operation)
• Make sure that a single socket does not
1.2 Pre-servicing Check V • Use the Test Chart (499T276) to check
have multiple power plugs plugged into
(Output test patterns) the copy quality. it.
Check for uneven density (low density 5.1 Post-servicing check V • Print built-in test patterns to confirm that
reproducibility), white spots, damaged
(Print Quality Check) the print quality satisfies the
Drum/IBT Belt, and etc.
specification.
2.1 Clean the interior of the V • Clean any paper dust and toner residue
5.2 Post-servicing check V • Check the paper feed and abnormal
machine in the paper path and on the jam (Check the machine noise.
(Clean the paper sensor.
operation)
transport system) • Especially, clean the operation section
5.3 Post-servicing check V • Create the Service Log and Service
of the operator carefully.
(Check the meter) Report.
• Check and clean the MSI Feed Roll.
2.2 Clean the DADF V Clean the Nudger Roll, Retard Roll, and CAUTION
Feed Roll. 1) Do not touch the Drum of the Drum Cartridge, IBT Belt, BCR, and 2nd BTR directly with your hand.
2.2 Cleaning the IIT V Clean the CVT Glass, Platen Glass (Note 2), 2) Clean the Platen Glass using Platen Cleaner every 10K Feeds.
and Platen Cushion.
3) Do not wipe the IIT Exp Lamp Light Guide (made of acrylic) using alcohol.
Clean the Mylar, Lens, Light Guide (Note 3),
and Lamp Reflector.
Clean the Touch Panel: use soft cloth with
mild detergent or alcohol and wipe gently.
3.1 Fuser Assy O * • Check to see whether there are any
scratches or foreign substances on the
Fuser Belt and Belt surface. Replace
them if necessary.
3.2 IBT Cleaner O • Check the film seal and cleaning blade
for scratches or curling. Replace them if
necessary.
3.3 2nd BTR V • Visual check only. Do not touch directly
with your hand.
1.5 Periodic Replacement Parts/Consumables List
Check the consumables and the parts that require periodical cleaning/replacement for the number of
copies, the number of revolution of the Drum/IBT Belt, and the number of field sheets at servicing. Clean
or replace them if necessary. Enter the Diag Mode and output the HFSI Report to check the history
(refer to "Service Mode" in Chapter 6).
Consumables
Version 1.2 2010/08 1.5 Periodic Replacement Parts/Consumables List

1-7
1.5 Periodic Replacement Parts/Consumables List 1-8 Version 1.2
CAUTION Table 1
Do not place the drawing materials such as toner, developer, and drum in the car for long periods of time. Replacement Chain-
No Parts/Consumables Name/PL No. Interval Link No. Description
NOTE: Clean the Platen Glass with a Platen Wax Cleaner (194D) every 10K Feeds.
10 [2270 IOT] 136,000 cycle - Note 1: The drum cycle value is a
Table 1 Note 1 reference value. However, the Life
Drum Cartridge (Y, M, C) value of the Waste Toner Box and
Replacement Chain-
No Parts/Consumables Name/PL No. Interval Link No. Description Drum Cartridge (K) 136,000 cycle Drum Cartridge at the right can
Note 1 change greatly due to fluctuations
1 IIT Scan - 956-802 Number of Scan of the AMPV value.
2 Document Feed No. 300,000 955-805 The DADF, Nudger, Feed, Retard 11 1 Tray Feed Count 300,000 954-800 Count Condition
Nudger Roll (PL 51.12) Roll needs to be replaced. • Feed Roll/Nudger Roll/Retard 1 Feed = 1 Count Up
59K 31270 Clear the counter after Roll (PL 9.5) When replacing, replace all 3 at the
Feed Roll (PL 51.12) replacement. 22K 74870 same time
59K 31270
NOTE: Clean the Platen Glass with 12 MSI Feed Count 50,000 954-805 Count Condition
Retard Roll (PL 51.14)
a Platen Wax Cleaner (194D) • MSI Feed Roll (PL 13.3) 1 Feed = 1 Count Up
59K 61280
every 10K Feeds. 22K 74870 When replacing, replace all 3 at the
3 IBT Belt (PL 6.3) 48,000,000 954-820 Counts up every 24 hours of IOT same time
64K 92660 ON time (seconds) or at Power 13 2 Tray Feed Count 300,000 954-801 Count Condition
OFF. • Feed Roll/Nudger Roll/Retard 1 Feed = 1 Count Up
4 2nd BTR Unit (PL 14.2) 20,000,000 954-821 Counts up every 24 hours of IOT Roll When replacing, replace all 3 at the
59K 53655 ON time (seconds) or at Power 22K 74870 same time
OFF. 3TM: PL 10.4
5 IBT Belt Cleaner Assembly (PL 6.1) 18,300,000 954-822 Counts up every 24 hours of IOT 14 3 Tray Feed Count 300,000 954-802 Count Condition
42K 93871 ON time (seconds) or at Power • Feed Roll/Nudger Roll/Retard 1 Feed = 1 Count Up
OFF. Roll When replacing, replace all 3 at the
6 Fuser (PL 7.1) 36,000,000 954-850 A4 (LEF): conversion value at 100 22K 74870 same time
126K 26034 (2270/3370)
3TM: PL 10.6
126K 26694 (4470/5570)
15 4 Tray Feed Count 300,000 954-803 Count Condition
7 [5570 IOT] - Note 1: The drum cycle value is a
• Feed Roll/Nudger Roll/Retard 1 Feed = 1 Count Up
Drum Cartridge (Y, M, C) 136,000 cycle reference value. However, the Life
Roll When replacing, replace all 3 at the
Drum Cartridge (K) Note 1 value of the Waste Toner Box and same time
Drum Cartridge at the right can 22K 74870
136,000 cycle change greatly due to fluctuations 3TM: PL 10.8
Note 1 of the AMPV value. 16 Waste Toner Box (PL 8.2) 2270:46,000 - When replacing the Waste Toner
8 [4470 IOT] - 3370:45,000 Box, use the cleaner plate, which
136,000 cycle Note 1: The drum cycle value is a 3371:45,000 can be found in the LPH Unit, to
Drum Cartridge (Y, M, C) Note 1 reference value. However, the Life 4470:44,000 clean the LPH.
Drum Cartridge (K) value of the Waste Toner Box and 5570:44,000
136,000 cycle Drum Cartridge at the right can 17 Clean LPH Lens - - Pull out the cleaner plate that is
Note 1 change greatly due to fluctuations attached to the LPH towards you to
of the AMPV value. clean it
9 [3370 IOT] 136,000 cycle - Note 1: The drum cycle value is a 18 Built-in Deodorant Filter*1 120,000 -
Note 1 reference value. However, the Life 19 External Deodorant Filter*1 120,000 -
Drum Cartridge (Y, M, C) value of the Waste Toner Box and
20 Suction Filter 120,000 Standard for 4470/5570 only
Drum Cartridge (K) 136,000 cycle Drum Cartridge at the right can
Note 1 change greatly due to fluctuations
*1: The Built-in Deodorant Filter is standard for 4470/5570 only in Japan. It is standard for all machines in
of the AMPV value.
IBG. The replacement filters are supplied as spare parts.
Chapter 2 Troubleshooting
2 Troubleshooting
2.1 Preface 005-948 SS-Size Mismatch Jam On No Mix-Size.......................................................... 47
2.1.1 How to Troubleshoot CHAIN 10

2.1.1 How to Troubleshoot ............................................................................................. 25 010-330 Fuser Motor Fail ............................................................................................... 49
2.1.2 Glossary ................................................................................................................ 25 010-360 IH Driver Input High Voltage Fail...................................................................... 49
2.1.3 How to use Controller FIP ..................................................................................... 26 010-361 IH Driver Input Low Voltage Fail ...................................................................... 50
2.1.4 Controller Chain-Link No. Definition ...................................................................... 27 010-362 IH Driver Surge Fail.......................................................................................... 50
010-363 IGBT Temperature High Fail ............................................................................ 51
2.2 Product FIP 010-364 IGBT Temperature Sensor Fail ........................................................................ 51
010-367 Input Low Current Fail...................................................................................... 52
2.2.1 IIT,IOTÅïOption FIP
010-368 Encoder Pulse Fail ........................................................................................... 52
CHAIN 5 010-369 IH Driver Communication Fail .......................................................................... 53
005-121 DADF Feed Out Sensor On Jam ..................................................................... 29 010-370 IH Driver Freeze Fail ........................................................................................ 53
005-122 DADF Simplex/Side 1 Pre Regi Sensor On Jam ............................................. 30 010-371 Heat Belt STS Center Disconnection Fail ........................................................ 54
005-123 DADF Simplex/Side 1 Regi Sensor On Jam .................................................... 31 010-372 Heat Roll STS Center Over Temperature Fail ................................................. 54
005-125 DADF Regi Sensor Off Jam ............................................................................. 32 010-373 Heat Belt STS Rear Disconnection Fail ........................................................... 55
005-131 DADF Invert Sensor On Jam (During Invert) ................................................... 32 010-374 Heat Belt STS Rear Over Temperature Fail .................................................... 55
005-132 DADF Invert Sensor On Jam ........................................................................... 33 010-375 Heat Belt STS Center Warm Up Time Fail....................................................... 56
005-134 DADF Inverter Sensor Off Jam (During Invert) ................................................ 33 010-376 Heat Belt STS Rear Warm Up Time Fail.......................................................... 56
005-135 DADF Side 2 Pre Regi Sensor On Jam .......................................................... 34 010-377 Fuser On Time Fail .......................................................................................... 57
005-136 DADF Side 2 Regi Sensor On Jam.................................................................. 34 010-378 Heat Belt Rotation Fail ..................................................................................... 57
005-139 DADF Invert Sensor Off Jam ........................................................................... 35 010-379 Fuser Hot Not Ready Return Time Fail............................................................ 58
005-145 DADF Regi Sensor Off Jam (Invert)................................................................. 35 010-380 P/Roll Latch Motor Fail..................................................................................... 58
005-146 DADF Pre Regi Sensor Off Jam ...................................................................... 36 010-381 Fuser Assy Illegal Fail ...................................................................................... 59
005-147 DADF Pre Regi Sensor Off Jam (Invert) .......................................................... 36 010-382 Fuser Thermostat Fail ...................................................................................... 60
005-194 Mixed Size Mismatch Jam ............................................................................... 37 010-398 Fuser Fan Fail .................................................................................................. 60
005-196 Size Mismatch Jam On No Mix-Size................................................................ 37 010-420 Fuser Assembly Near Life Warning ................................................................. 61
005-197 Prohibit Combine Size Jam.............................................................................. 38 010-421 Fuser Assembly Life Over Warning ................................................................. 61
005-198 Too Short Size Jam.......................................................................................... 38
CHAIN 41
005-199 Too Long Size Jam .......................................................................................... 39
041-310 IM Logic Fail..................................................................................................... 63
005-210 DADF Download Fail........................................................................................ 39
041-316 IH Driver Interface Fail ..................................................................................... 63
005-275 DADF RAM Test Fail........................................................................................ 40
041-317 MCU IH Interface Fail....................................................................................... 64
005-280 DADF EEPROM Fail ........................................................................................ 40
041-325 MCU PWB F2 Blows ........................................................................................ 64
005-305 DADF Feeder Cover Interlock Open (when running) ....................................... 41
041-326 MCU PWB F3 Blows ........................................................................................ 65
005-906 DADF Feed Out Sensor Static Jam ................................................................. 41
041-327 MCU PWB F4 Blows ........................................................................................ 65
005-907 DADF Pre Regi Sensor Static Jam .................................................................. 42
041-328 MCU PWB F5 Blows ........................................................................................ 66
005-908 DADF Regi Sensor Static Jam......................................................................... 42
041-340 MCU Nvm (EEPROM) Data Fail ...................................................................... 66
005-913 DADF Inverter Sensor Static Jam .................................................................... 43
041-341 MCU NVM (EEPROM) Access Fail................................................................... 67
005-915 DADF APS Sensor 1 Static Jam ...................................................................... 43
041-342 MCU Nvm (EEPROM) Buffer Fail .................................................................... 67
041-345 MD PWB F2 Blows........................................................................................... 68
041-346 (2270/3370) MD PWB F3 Blows ...................................................................... 68
005-940 DADF No Original ............................................................................................ 45
041-347 Serial I/O Fail ................................................................................................... 69
005-941 Doc number of sheets is insufficient ................................................................ 45
041-348 (4470/5570) MD PWB F4 Blows ...................................................................... 69
005-945 FS-Size Mismatch Jam On No Mix-Size or SS Mix-Size (Cont) ...................... 46
041-349 MD PWB F6 Blows........................................................................................... 70
005-946 SS-Size Mismatch Jam On No Mix-Size (Cont)............................................... 46
041-350 MD PWB F7 Blows........................................................................................... 70
005-947 FS-Size Mismatch Jam On No Mix-Size or SS Mix-Size ................................. 47
Version 1.2 2010/08

2-1
ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270 Troubleshooting
Troubleshooting 2010/08 ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2-2 Version 1.2
041-351 MD Detect Fail.................................................................................................. 71 045-373 LPH Read Fail Multi ......................................................................................... 98

041-352 MD PWB F5 Blows........................................................................................... 71 045-374 LPH Write Fail Multi ......................................................................................... 98
041-353 MD PWB F8 Blows........................................................................................... 72 045-375 LPH Act Fail Multi ............................................................................................ 99
041-354 MD PWB F9 Blows........................................................................................... 72 045-376 LPH PLL Lock Fail Multi................................................................................... 100
041-355 MD PWB F10 Blows......................................................................................... 73
041-356 MD PWB F11 Blows......................................................................................... 73 CHAIN 47
041-357 MD PWB F12 Blows......................................................................................... 74 047-211 Exit 1 OCT Home Fail ...................................................................................... 101
041-358 MD PWB F13 Blows......................................................................................... 74 047-212 Exit 2 OCT Home Fail ...................................................................................... 101
041-359 MD PWB F14 Blows......................................................................................... 75 047-213 Finisher Kind Mismatch.................................................................................... 102
041-360 MD PWB F15 Blows......................................................................................... 75 047-216 Finisher Communication Fail ........................................................................... 102
041-361 MD PWB F16 Blows......................................................................................... 76 047-217 Feeder Communication Fail ............................................................................. 103
041-368 MCU-SW Firmware Mismatch.......................................................................... 76 047-320 ALL Destination Tray Broken ........................................................................... 103
041-369 MD Type Mismatch .......................................................................................... 77 CHAIN 61
CHAIN 42 061-350 LPH Power On Fail Y....................................................................................... 105
042-320 (2270/3370) Drum Y, M, C Motor Fail .............................................................. 79 061-351 LPH Power On Fail M ...................................................................................... 105
042-320 (4470/5570) Drum Y, M, C Motor Fail .............................................................. 79 061-352 LPH Power On Fail C....................................................................................... 106
042-323 Drum K Motor Fail ............................................................................................ 80 061-353 LPH Power On Fail K....................................................................................... 106
042-324 IBT Motor Fail................................................................................................... 80 061-354 LPH Download Data Fail Y .............................................................................. 107
042-325 Main Motor Fail................................................................................................. 81 061-355 LPH Download Data Fail M.............................................................................. 107
042-330 IH Exhaust Fan Fail.......................................................................................... 82 061-356 LPH Download Data Fail C .............................................................................. 108
042-332 IH Intake Fan Fail ............................................................................................. 82 061-357 LPH Download Data Fail K .............................................................................. 108
042-334 (2270/3370) IBT Fan Fail ................................................................................. 83 061-358 LPH Mismatch Fail Y ....................................................................................... 109
042-335 (4470/5570) Process 1 Fan Fail ....................................................................... 83 061-359 LPH Mismatch Fail M....................................................................................... 109
042-336 Process 2 Fan Fail ........................................................................................... 84 061-360 LPH Mismatch Fail C ....................................................................................... 110
042-337 NOHAD Logic Fail ............................................................................................ 84 061-361 LPH Mismatch Fail K ....................................................................................... 110
042-338 LVPS Front Fan Fail......................................................................................... 85 061-362 LPH Read Fail Y .............................................................................................. 111
042-340 (4470/5570) Cartridge Fan Fail ........................................................................ 85 061-363 LPH Read Fail M.............................................................................................. 111
042-341 M HVPS Fan Fail.............................................................................................. 86 061-364 LPH Read Fail C .............................................................................................. 112
042-342 (4470/5570) Suction Fan Fail ........................................................................... 86 061-365 LPH Read Fail K .............................................................................................. 112
042-343 (3370/4470/5570) Rear Bottom Fan Fail.......................................................... 87 061-366 LPH Write Fail Y .............................................................................................. 113
042-344 (4470/5570) C Exhaust Fan Fail ...................................................................... 87 061-367 LPH Write Fail M.............................................................................................. 114
042-400 Deodorant Filter Life End ................................................................................. 88 061-368 LPH Write Fail C .............................................................................................. 114
042-604 NOHAD Temperature Sensor Fail.................................................................... 88 061-369 LPH Write Fail K .............................................................................................. 115
042-605 (2270/3370) Drive Fan Fail............................................................................... 89 061-370 LPH Act Fail Y.................................................................................................. 116
042-609 (4470/5570) LH Fan Fail .................................................................................. 89 061-371 LPH Act Fail M ................................................................................................. 116
061-372 LPH Act Fa1il C ............................................................................................... 117
CHAIN 45 061-373 LPH Act Fail K.................................................................................................. 117
045-310 Image Ready NG.............................................................................................. 91 061-374 LPH Chip Fail Y ............................................................................................... 118
045-311 Controller Communication Fail ......................................................................... 91 061-375 LPH Chip Fail M............................................................................................... 118
045-312 Drive Logic Fail................................................................................................. 92 061-376 LPH Chip Fail C ............................................................................................... 119
045-313 ENG_LOGIC_FAIL........................................................................................... 92 061-377 LPH Chip Fail K ............................................................................................... 119
045-321 MK_Panel_NG ................................................................................................. 93 061-378 LPH Ltrg Fail Y................................................................................................. 120
045-322 MK_Pitch_NG................................................................................................... 93 061-379 LPH Ltrg Fail M ................................................................................................ 120
045-331 MK_MKIF_MSG_Reject ................................................................................... 94 061-384 LPH Ltrg Fail C ................................................................................................ 121
045-332 MK_MMIF_MSG_Reject .................................................................................. 94 061-385 LPH Ltrg Fail K................................................................................................. 121
045-350 MK_Emergency_Over_Wait............................................................................. 95 061-386 LPH PLL Lock Fail Y........................................................................................ 122
045-351 MK_Emergency_No_Timer .............................................................................. 95 061-387 LPH PLL Lock Fail M ....................................................................................... 122
045-352 MK_Emergency_Enforced_Stop ...................................................................... 96 061-388 LPH PLL Lock Fail C........................................................................................ 123
045-370 LPH Power On Fail Multi .................................................................................. 96 061-389 LPH PLL Lock Fail K........................................................................................ 123
045-371 LPH Download Data Fail Multi ......................................................................... 97 061-390 LPH FFC Connect Posi Fail Y ......................................................................... 124
045-372 LPH Mismatch Fail Multi................................................................................... 97 061-391 LPH FFC Connect Posi Fail M......................................................................... 124
061-392 LPH FFC Connect Posi Fail C ......................................................................... 125 073-101 (4470/5570) Tray 3 Miss Feed ......................................................................... 158
061-393 LPH FFC Connect Posi Fail K.......................................................................... 125 073-102 Feed Out Sensor 3 On Jam (Tray 4)................................................................ 159
061-394 LPH FFC Connect Nega Fail Y ........................................................................ 126 073-210 Tray 3 Lift Up Fail............................................................................................. 159
061-395 LPH FFC Connect Nega Fail M ....................................................................... 126 073-212 Tray 3 Paper Size Sensor Broken.................................................................... 160
061-396 LPH FFC Connect Nega Fail C........................................................................ 127 073-900 Tray 3 Feed Out Sensor Static Jam................................................................. 161
061-397 LPH FFC Connect Nega Fail K ........................................................................ 127 073-940 Tray 3 Lift Up NG ............................................................................................. 161
061-398 BITZ1 Initialize Fail........................................................................................... 128
061-399 BITZ2 Initialize Fail........................................................................................... 128 CHAIN 74
061-610 Bitz1 CONTIF Fail ............................................................................................ 129 074-101 (2270/3370) Tray 4 Miss Feed ......................................................................... 163
061-611 Bitz2 CONTIF Fail ............................................................................................ 129 074-101 (4470/5570) Tray 4 Miss Feed ......................................................................... 164
074-210 Tray 4 Lift Up Fail............................................................................................. 165
CHAIN 62 074-212 Tray 4 Paper Size Sensor Broken.................................................................... 166
062-277 IPS-DADF Communication Fail........................................................................ 131 074-900 Tray 4 Feed Out Sensor Static Jam................................................................. 166
062-300 Platen Interlock Open....................................................................................... 131 074-940 Tray 4 Lift Up NG ............................................................................................. 167
062-310 IIT-ESS Communication Fail............................................................................ 132
062-311 IIT Software Logic Fail ..................................................................................... 132 CHAIN 75
062-330 GAPWM Hard Fail............................................................................................ 133 075-100 MSI Miss Feed ................................................................................................. 169
062-341 (2270/3370) GAP PWB Configuration Fail....................................................... 134 075-103 MSI Feed Out Sensor Off Jam......................................................................... 170
062-342 CCD PWB Configuration Fail ........................................................................... 135 075-135 Regi Sensor On Jam (MSI) .............................................................................. 170
062-345 IIT EEPROM Fail (IIT) ...................................................................................... 135 075-212 MSI Nudger Up Down Fail ............................................................................... 171
062-360 Carriage Position Fail....................................................................................... 136 CHAIN 77
062-362 X Hard Fail ....................................................................................................... 137
077-101 Regi Sensor Off Jam........................................................................................ 173
062-371 Lamp Illumination Fail ...................................................................................... 137
077-103 Exit Sensor 1 Off Jam ...................................................................................... 173
062-380 Platen AGC Fail ............................................................................................... 138 077-104 Exit Sensor 1 Off Jam (Too Short) ................................................................... 174
062-386 Platen AOC Fail ............................................................................................... 139
077-105 Exit Sensor 2 Off Jam ...................................................................................... 174
062-389 Carriage Over Run Fail .................................................................................... 140
077-106 Exit Sensor 1 On Jam ...................................................................................... 175
062-392 IIT Memory Fail ................................................................................................ 141 077-109 Exit Sensor 2 On Jam ...................................................................................... 175
062-393 CCD PWB Sync Signal Fail ............................................................................. 142
077-110 POB Sensor On Jam........................................................................................ 176
062-395 (2270/3370) Trans PWB Power Cable Connection Fail................................... 143
077-130 Regi Sensor On Jam (Duplex Direct)............................................................... 176
062-395 (4470/5570) Trans PWB Power Cable Connection Fail................................... 144 077-131 Duplex Wait Sensor On Jam............................................................................ 177
062-396 CCD Cable Connection Fail ............................................................................. 144
077-211 Tray Module Kind Mismatch............................................................................. 177
062-397 IIT-Cont Video Cable Connection Fail.............................................................. 145
077-212 Tray Module Reset Fail .................................................................................... 178
062-398 IIT-Cont I/O Cable Connection Fail .................................................................. 145 077-214 Tray Module Logic Fail..................................................................................... 178
062-790 X- Recognition Fail........................................................................................... 146
077-215 Tray Module Communication Fail .................................................................... 179
CHAIN 71 077-300 Front Cover Interlock Open.............................................................................. 179
071-105 Regi Sensor On Jam (Tray1/2/3/4) .................................................................. 147 077-301 L/H Cover Interlock Open................................................................................. 180
071-210 Tray 1 Lift Up Fail............................................................................................. 147 077-305 Tray Module L/H Cover Open .......................................................................... 180
071-212 Tray 1 Paper Size Sensor Broken.................................................................... 148 077-307 Duplex Cover Open.......................................................................................... 181
071-940 Tray 1 Lift Up NG ............................................................................................. 149 077-308 L/H High Cover Open....................................................................................... 181
077-314 P/H Module Logic Fail ...................................................................................... 182
CHAIN 72 077-320 All Feed Tray Broken ....................................................................................... 182
072-101 Tray 2 Miss Feed ............................................................................................. 151 077-602 Transparency Sensor Fail ................................................................................ 183
072-102 Feed Out Sensor 2 On Jam (Tray 3/4)............................................................. 152 077-900 Regi Sensor Static Jam.................................................................................... 183
072-210 Tray 2 Lift Up Fail............................................................................................. 153 077-901 Exit Sensor 1 Static Jam .................................................................................. 184
072-212 Tray 2 Paper Size Sensor Broken.................................................................... 154 077-902 Exit Sensor 2 Static Jam .................................................................................. 184
072-900 Tray 2 Feed Out Sensor Static Jam................................................................. 154 077-903 POB Sensor Static Jam ................................................................................... 185
072-940 Tray 2 Lift Up NG ............................................................................................. 155 077-907 Duplex Wait Sensor Static Jam........................................................................ 185
CHAIN 73 CHAIN 78
073-101 (2270/3370) Tray 3 Miss Feed ......................................................................... 157 078-xxx HCF Related Fault ............................................................................................ 187
Version 1.2 2010/08

2-3
2-4 Version 1.2
CHAIN 89 091-944 Drum CRUM M Data Mismatch ....................................................................... 218

089-600 RC Sample Lateral Fail-A1............................................................................... 189 091-945 Drum CRUM C Data Mismatch ........................................................................ 219
089-601 RC Sample Block Fail-A1-In............................................................................. 189
089-603 RC Sample Block Fail-A1-Out.......................................................................... 190
CHAIN 92
092-312 ATC Fail [Y]...................................................................................................... 221
089-604 RC Sample Block Fail-B-#1-In ......................................................................... 190
089-606 RC Sample Block Fail-B-#1-Out....................................................................... 191 092-313 ATC Fail [M] ..................................................................................................... 221
092-314 ATC Fail [C] ..................................................................................................... 222
092-315 ATC Fail [K]...................................................................................................... 222
089-609 RC Sample Block Fail-B-#2-Out....................................................................... 193
089-610 RC Sample Block Fail-B-#3-In ......................................................................... 194 092-649 ADC Shutter Open Fail .................................................................................... 223
092-650 ADC Shutter Close Fail.................................................................................... 223
089-612 RC Sample Block Fail-B-#3-Out....................................................................... 195
092-651 ADC Sensor Fail .............................................................................................. 224
089-615 RC Sample Block Fail-B-#4-Out....................................................................... 197 092-657 ATC Amplitude Fail [Y]..................................................................................... 224
092-658 ATC Amplitude Fail [M] .................................................................................... 225
089-616 RC Data Over Flow Fail ................................................................................... 198
092-659 ATC Amplitude Fail [C] .................................................................................... 225
089-617 RC Lead Regi Over Range Fail........................................................................ 199
089-625 RC Data Linearity Fail Y................................................................................... 200 092-660 ATC Amplitude Fail [K]..................................................................................... 226
092-661 Temperature Sensor Fail ................................................................................. 226
089-626 RC Data Linearity Fail M .................................................................................. 200
092-662 Humidity Sensor Fail........................................................................................ 227
089-627 RC Data Linearity Fail C................................................................................... 201
089-628 RC Data Linearity Fail K................................................................................... 201 092-665 ATC Average Fail [Y] ....................................................................................... 227
092-666 ATC Average Fail [M]....................................................................................... 228
CHAIN 91 092-667 ATC Average Fail [C] ....................................................................................... 228
091-313 CRUM ASIC Communication Fail .................................................................... 203 092-668 ATC Average Fail [K] ....................................................................................... 229
091-400 Waste Toner Bottle Near Full ........................................................................... 203 092-670 ADC Patch Fail [Y] ........................................................................................... 229
091-401 Drum Cartridge K Near Life.............................................................................. 204 092-671 ADC Patch Fail [M] .......................................................................................... 230
091-402 Drum Cartridge K Life Over.............................................................................. 204 092-672 ADC Patch Fail [C]........................................................................................... 230
091-407 DRUM K CRUM Trouble Info ........................................................................... 205 092-673 ADC Patch Fail [K] ........................................................................................... 231
091-411 Drum Cartridge Y Near Life.............................................................................. 205 092-675 ADC Mini Setup Fail [Y] ................................................................................... 231
091-417 DRUM Y CRUM Trouble Info ........................................................................... 206 092-676 ADC Mini Setup Fail [M]................................................................................... 232
091-421 Drum Cartridge M Near Life ............................................................................. 206 092-677 ADC Mini Setup Fail [C] ................................................................................... 232
091-427 DRUM M CRUM Trouble Info........................................................................... 207 092-678 ADC Mini Setup Fail [K] ................................................................................... 233
091-431 Drum Cartridge C Near Life.............................................................................. 207
091-437 DRUM C CRUM Trouble Info ........................................................................... 208
CHAIN 93
093-314 Y Disp Motor Fail ............................................................................................. 235
091-480 Drum Cartridge Y Life Over.............................................................................. 208
093-315 M Disp Motor Fail ............................................................................................. 235
091-481 Drum Cartridge M Life Over ............................................................................. 209
091-482 Drum Cartridge C Life Over.............................................................................. 209 093-316 C Disp Motor Fail ............................................................................................. 236
093-317 K Disp Motor Fail ............................................................................................. 236
091-910 Waste Toner Bottle Not In Position .................................................................. 210
093-324 (4470/5570) Deve Y, M, C Motor Fail .............................................................. 237
091-911 Waste Toner Bottle Full.................................................................................... 210
091-913 Drum Cartridge K Life End ............................................................................... 211 093-400 K Toner Cartridge Near Empty ........................................................................ 237
093-406 K Toner Cartridge Pre Near Empty .................................................................. 238
091-914 Drum CRUM K Communication Fail................................................................. 211
093-407 Y Toner Cartridge Pre Near Empty .................................................................. 238
091-915 Drum CRUM K Data Broken ............................................................................ 212
091-916 Drum CRUM K Data Mismatch ........................................................................ 212 093-408 M Toner Cartridge Pre Near Empty ................................................................. 239
093-409 C Toner Cartridge Pre Near Empty.................................................................. 239
091-917 Drum CRUM Y Communication Fail................................................................. 213
093-423 Y Toner Cartridge Near Empty ........................................................................ 240
091-918 Drum CRUM M Communication Fail ................................................................ 213
091-919 Drum CRUM C Communication Fail ................................................................ 214 093-424 M Toner Cartridge Near Empty ........................................................................ 240
093-425 C Toner Cartridge Near Empty ........................................................................ 241
091-921 Drum CRUM K Not In Position ......................................................................... 214
093-426 TONER K CRUM Trouble Info ......................................................................... 241
091-927 Drum CRUM Y Not In Position ......................................................................... 215
091-928 Drum CRUM M Not In Position ........................................................................ 215 093-427 TONER Y CRUM Trouble Info ......................................................................... 242
093-428 TONER M CRUM Trouble Info ........................................................................ 242
091-929 Drum CRUM C Not In Position......................................................................... 216
093-429 TONER C CRUM Trouble Info ......................................................................... 243
091-940 Drum CRUM Y Data Broken ............................................................................ 216
091-941 Drum CRUM C Data Broken ............................................................................ 217 093-912 K Toner Cartridge Empty ................................................................................. 243
093-916 Toner K CRUM Not In Position ........................................................................ 244
091-942 Drum CRUM C Data Broken ............................................................................ 217
093-924 Toner K CRUM Communication Fail................................................................ 244
091-943 Drum CRUM Y Data Mismatch ........................................................................ 218
093-925 Toner K CRUM Data Broken Fail..................................................................... 245
093-926 Toner K CRUM Data Mismatch Fail................................................................. 245 OF-06 IOT System Fail .................................................................................................. 272
093-941 Toner M CRUM Communication Fail ............................................................... 246 OF-07 FAX System Fail ................................................................................................. 272
093-942 Toner C CRUM Communication Fail................................................................ 246 OF-08 116-324 Fail ........................................................................................................ 272
093-943 Toner Y CRUM Communication Fail................................................................ 247 OF-09 Common Job Fail ................................................................................................ 273
093-950 Toner Y CRUM Data Broken Fail..................................................................... 247 OF-10 HDD Job Fail....................................................................................................... 273
093-951 Toner M CRUM Data Broken Fail .................................................................... 248 OF-11 FAX Job Fail........................................................................................................ 273
093-952 Toner C CRUM Data Broken Fail..................................................................... 248 OF-12 033-363 Fail ........................................................................................................ 274
093-960 Toner Y CRUM Data Mismatch Fail................................................................. 249 OF-13 016-782 / 016-784 Fail ........................................................................................ 274
093-961 Toner M CRUM Data Mismatch Fail ................................................................ 249 OF-14 FAX Card Fail...................................................................................................... 274
093-962 Toner C CRUM Data Mismatch Fail................................................................. 250 OF-15 NET Job Fail ....................................................................................................... 274
093-970 Toner Y CRUM Not In Position ........................................................................ 250 OF-30 [No Error Code] (No problems during service call) ............................................. 274
093-971 Toner M CRUM Not In Position........................................................................ 251 OF-31 [No Error Code] (Problem: "Does not start up at power ON" error can be reproduced.)275
093-972 Toner C CRUM Not In Position ........................................................................ 251 OF-32 [No Error Code] (Problem: "Does not return from Power Save" error can be reproduced.)275
OF-33 [No Error Code] (Problem: "Remained in 'Copying...' or 'Printing...'" error can be reproduced.)276
CHAIN 94
094-300 IBT Front Cover Open...................................................................................... 253 2.3.2 Controller FIP
094-320 1st BTR Contact/Retract Fail ........................................................................... 253
094-323 2nd BTR Contact/Retract Fail .......................................................................... 254 002-xxx FIP
094-417 IBT Unit Near End Warning.............................................................................. 254 002-500 UI error ............................................................................................................. 277
094-418 IBT CLN Unit Near End Warning ..................................................................... 255 002-770 JT Processing - HD Full ................................................................................... 277
094-419 2nd BTR Unit Near End Warning ..................................................................... 255 003-xxx FIP
094-420 IBT Unit End Warning ...................................................................................... 256
003-310 IIT extension memory capacity is insufficient................................................... 279
094-421 IBT CLN Unit End Warning .............................................................................. 256
003-311 IIT CDI I/F Mismatch ........................................................................................ 279
094-422 2nd BTR Unit End Warning.............................................................................. 257 003-318 IITsc Soft Fail ................................................................................................... 279
2.2.2 Other FIP 003-319 IITsc Video Driver Detection Fail...................................................................... 279
2.2.2.1 AC Power FIP..................................................................................................... 259 003-320 IISS-ESS Communication Fail 1 ...................................................................... 279
2.2.2.2 STBY+5VDC Power FIP..................................................................................... 259 003-321 IISS-ESS Communication Fail 2 ...................................................................... 279
2.2.2.3 +5VDC Power FIP .............................................................................................. 260 003-322 IISS-ESS Communication Fail 3 ...................................................................... 279
2.2.2.4 (2270/3370) +24VDC Power FIP........................................................................ 260 003-323 IISS-ESS Communication Fail 4 ...................................................................... 280
2.2.2.4 (4470/5570) +24VDC Power FIP........................................................................ 261 003-324 IISS-ESS Communication Fail 5 ...................................................................... 280
2.2.2.5 Image Log Failure FIP........................................................................................ 261 003-325 IISS-ESS Communication Fail 6 ...................................................................... 280
003-326 IISS-ESS Communication Fail 7 ...................................................................... 280
2.2.3 Generic FIP 003-327 IISS-ESS Communication Fail 8 ...................................................................... 280
2.2.3.1 Reflective Sensor Failure FIP............................................................................. 263 003-328 IISS-ESS Communication Fail 9 ...................................................................... 280
2.2.3.2 Permeable Sensor Failure FIP ........................................................................... 263 003-329 IISS-ESS Communication Fail 10 .................................................................... 281
2.2.3.3 Switch (Normal/Open) Failure FIP ..................................................................... 264 003-330 IISS-ESS Communication Fail 11 .................................................................... 281
2.2.3.4 Solenoid/Clutch Not Energized Failure FIP........................................................ 264 003-331 IISS-ESS Communication Fail 12 .................................................................... 281
2.2.3.5 Solenoid/Clutch Left Energized Failure FIP ....................................................... 265 003-332 IISS-ESS Communication Fail 13 .................................................................... 281
2.2.3.6 Motor Does Not Rotate Failure FIP .................................................................... 265 003-333 IISS-ESS Communication Fail 14 .................................................................... 281
2.2.3.7 Motor Left Running Failure FIP .......................................................................... 266 003-334 IISS-ESS Communication Fail 15 .................................................................... 281
2.2.3.8 NIP/RELEASE SOLENOID Not Energized Failure FIP...................................... 266 003-335 IISS-ESS Communication Fail 16 .................................................................... 281
003-336 IISS-ESS Communication Fail 17 .................................................................... 282
2.3 All Controller FIP 003-337 IISS-ESS Communication Fail 18 .................................................................... 282
2.3.1 OF-xxx FIP 003-338 IISS-ESS Communication Fail 19 .................................................................... 282
OF-01 Common System Fail.......................................................................................... 269
OF-02 HDD System Fail................................................................................................. 270
OF-03 NET/USB System Fail......................................................................................... 271 003-341 IISS-ESS Communication Fail 22 .................................................................... 282
OF-04 Panel System Fail ............................................................................................... 272
OF-05 IIT System Fail .................................................................................................... 272
003-344 IISS_ESS X Hotline Fail PowerOn................................................................... 283
Version 1.2 2010/08

2-5
2-6 Version 1.2
003-345 X PIO Unmatch Fail 1....................................................................................... 283 003-981 Staple size error............................................................................................... 291
003-346 X PIO Unmatch Fail 2....................................................................................... 283 003-982 IITsc HDD access error.................................................................................... 291
003-700 Returned a lot of Documents error ................................................................... 283
003-701 Duplication prevention code detect .................................................................. 283 005-xxx FIP
003-702 Different magnification, for surface and back of a document .......................... 283 005-500 Write to DADF-ROM error detection (During DLD method) ............................. 293
003-750 Book Duplex-Insufficient Docs ......................................................................... 284 005-940 DADF No Original ............................................................................................ 293
003-751 Under PANTHER Capacity (Scan)................................................................... 284 005-941 Doc number of sheets is insufficient ................................................................ 293
003-752 Cannot scan 600DPI ........................................................................................ 284 005-942 Doc fault loading on DADF .............................................................................. 293
003-753 Cannot scan over 300DPI ................................................................................ 284 005-945 Document guide set mistake............................................................................ 293
003-754 S2X recoverable error ...................................................................................... 284 005-946 Manuscript reading equipment obstacle detection........................................... 293
003-755 S2X command error ......................................................................................... 284 005-947 Document guide set mistake 2......................................................................... 294
003-756 S2X command error ......................................................................................... 285 005-948 Manuscript reading equipment obstacle detection........................................... 294
003-757 Cannot scan over 400DPI ................................................................................ 285 007-xxx FIP
003-760 Scan Settings Error .......................................................................................... 285
007-954 SMH size mismatch ......................................................................................... 295
003-761 Incorrect Paper Tray Size................................................................................. 285 007-959 OHP kind mismatch (Not white frame OHP) .................................................... 295
003-763 Adjustment Chart Not Found............................................................................ 285
007-960 Paper kind mismatch ....................................................................................... 295
003-764 Document insufficient (image overlay) ............................................................. 285
007-969 CentreTray full stack ........................................................................................ 295
003-780 Scan Image Compression Error ....................................................................... 285
003-795 AMS Limit Error ................................................................................................ 286 011-xxx FIP
003-930 Cannot scan over 300DPI ................................................................................ 286 011-941 MBX #01 Bin Full Stack ................................................................................... 297
003-931 Cannot scan over 400DPI ................................................................................. 286 011-942 MBX #02 Bin Full Stack ................................................................................... 297
003-932 Cannot scan 600DPI ........................................................................................ 286 011-943 MBX #03 Bin Full Stack ................................................................................... 297
003-933 Next Documents Cannot scan over 300DPI..................................................... 286 011-944 MBX #04 Bin Full Stack ................................................................................... 297
003-940 DAM memory insufficient ................................................................................. 287 011-947 MBX #07 Bin Full Stack ................................................................................... 297
003-941 Page memory insufficient ................................................................................. 287 011-948 MBX #08 Bin Full Stack ................................................................................... 298
003-942 Document size Auto Detect error ..................................................................... 287 011-949 MBX #09 Bin Full Stack ................................................................................... 298
003-944 Image repeat count fail..................................................................................... 287 011-950 MBX #10 Bin Full Stack ................................................................................... 298
003-946 Every direction difference (Copy APS)............................................................. 287
003-947 Return Documents counts error ....................................................................... 288 012-xxx FIP
003-948 Return Documents mismatch ........................................................................... 288 012-500 Write to Finisher/MACS-ROM error detection (During DLD method).............. 299
003-951 1job max page over.......................................................................................... 288 012-911 Stacker Lower Safety....................................................................................... 299
003-952 Return Documents Color mismatch ................................................................. 288 012-914 Stacker Tray Staple Set Over Count................................................................ 299
003-955 Documents size exchange error....................................................................... 288 012-965 Stapler Pin near empty .................................................................................... 299
003-956 Documents size unknown error........................................................................ 289 012-966 Scratch Sheet Compile .................................................................................... 299
003-963 No APS object Tray.......................................................................................... 289 012-969 IOT Center Tray Full ........................................................................................ 299
003-965 ATS/APS No Paper (IITsc Detect) ................................................................... 289
016-xxx FIP
003-966 ATS/APS No Destination (IITsc) ...................................................................... 289
016-210 SW Option Fail (HDD Not Exist) ...................................................................... 301
003-967 DADF APS No Destination............................................................................... 289
016-211 SW Option Fail (SysMemory Low) ................................................................... 301
003-968 Punch position error ......................................................................................... 290
016-212 SW Option Fail (Page Memory Low) ............................................................... 301
003-969 Punch size error ............................................................................................... 290
016-213 SW Option Fail (Printer CARD Not Exist) ........................................................ 301
003-970 FAX Line Memory Overflow ............................................................................. 290
016-214 SW Option Fail (Fax CARD Not Exist) ............................................................. 301
003-971 prevention code detect with the right to cancel ................................................ 290
016-215 SW Option Fail (JPEG boad Not Exist)............................................................ 301
003-972 Maximum Stored Page Over Flow ................................................................... 290
016-216 SW Option Fail (ExtMemory Not Exist) ............................................................ 302
003-973 Every direction difference................................................................................. 290
016-217 SW Option Fail (Controller ROM not Printer kit) .............................................. 302
003-974 Next Original Specification ............................................................................... 290
016-218 PS KIT Not Exist for XDOD.............................................................................. 302
003-976 FAX Line Memory Overflow (N up) .................................................................. 291
016-219 License is required (Printer Kit)........................................................................ 302
003-977 Document Miss Match (Multi Scan).................................................................. 291
016-220 S2X unrecoverable error .................................................................................. 302
003-978 Color Document Miss Mutch (Multi Scan) ........................................................ 291
016-221 S2X communication error ................................................................................ 302
003-980 Staple position error ......................................................................................... 291
016-222 S2X self-diag error ........................................................................................... 303
016-223 S2X SDRAM Error ........................................................................................... 303 016-341 Cont FontROM Fail-4 ....................................................................................... 311
016-224 S2X PCI Reg Error........................................................................................... 303 016-342 Cont RTC Fail .................................................................................................. 311
016-225 S2X ROM CheckSum Error ............................................................................. 303 016-343 Long Boot Diag Timer Fail ............................................................................... 311
016-226 S2X IIT Connection Error ................................................................................. 303 016-345 Cont NV-Memory Fail....................................................................................... 311
016-227 S2X DDR Error................................................................................................. 303 016-347 Cont PageMemory Fail .................................................................................... 311
016-228 S2X Image Processing Error............................................................................ 303 016-348 Cont PageMemory Fail-2 ................................................................................. 311
016-229 SW Option Fail (FCW-UI Not Exist) ................................................................. 303 016-350 Cont SEEP-ROM Fail-1 ................................................................................... 312
016-230 License is required (PS ImageLog Kit)............................................................. 304 016-351 Cont SEEP-ROM Fail-2 ................................................................................... 312
016-231 SW Option Fail (Image Ext PWB Not Exist)..................................................... 304 016-360 Cont UI Fail-1 ................................................................................................... 312
016-232 MRC HW Initialize Error ................................................................................... 304 016-362 Cont UI Fail-2 ................................................................................................... 312
016-233 SW Option Fail (USB Host Not Exist) .............................................................. 304 016-363 Cont LyraCard Fail ........................................................................................... 312
016-234 XCP Out of Memory Error ................................................................................ 304 016-364 Cont USB2.0 Host Fail ..................................................................................... 312
016-235 XCP Internal Error............................................................................................ 304 016-365 Cont USB2.0 Device Fail ................................................................................. 313
016-236 XCP not active ................................................................................................. 305 016-366 Cont HDD Fail-1............................................................................................... 313
016-237 Auth plugin not active....................................................................................... 305 016-367 Cont HDD Fail-2............................................................................................... 313
016-238 Custom svc not active ...................................................................................... 305 016-368 Cont Torino Fail................................................................................................ 313
016-239 Auth contents not exist..................................................................................... 305 016-369 Cont S2X PWB Fail.......................................................................................... 313
016-240 S2X NVM CheckSum Fail ................................................................................ 305 016-370 Cont Fail........................................................................................................... 314
016-241 SW Option Fail (SIP_FAX Not Exist) ............................................................... 305 016-371 Cont USB1.1 Host Fail ..................................................................................... 314
016-310 ssmm Job Log Full ........................................................................................... 306 016-372 Cont HDD FileSystem Fail-A............................................................................ 314
016-311 No Scanner that Should Be.............................................................................. 306 016-373 Cont HDD FileSystem Fail-B............................................................................ 314
016-312 SW Option Fail (Hybrid WaterMark Not Exist) ................................................. 306 016-374 Cont HDD FileSystem Fail-C ........................................................................... 314
016-313 Hybrid WaterMark setting mismatch ................................................................ 306 016-375 Cont HDD FileSystem Fail-D ........................................................................... 314
016-314 SW Option Fail (Hybrid WaterMark Not Exist) ................................................. 306 016-376 Cont HDD FileSystem Fail-E............................................................................ 314
016-315 IIT Interface Fail ............................................................................................... 307 016-377 Cont HDD FileSystem Fail-F............................................................................ 315
016-316 Page Memory Not Detected............................................................................. 307 016-378 Cont HDD FileSystem Fail-G ........................................................................... 315
016-317 Page Memory Broken- Standard...................................................................... 307 016-379 Cont HDD FileSystem Fail-H ........................................................................... 315
016-318 Page Memory Broken- Option.......................................................................... 307 016-380 Cont HDD FileSystem Fail-I ............................................................................. 315
016-319 Long Boot Diag IIT Interface Fail ..................................................................... 307 016-381 Cont HDD FileSystem Fail-J ............................................................................ 315
016-320 Document Formatter Fatal Error ...................................................................... 307 016-382 Cont HDD FileSystem Fail-P............................................................................ 315
016-321 Fax Module Error ............................................................................................. 308 016-400 802.1x authentication failure ............................................................................ 315
016-322 JBA Account Full.............................................................................................. 308 016-401 802.1x EAP type not supported ....................................................................... 316
016-323 B-Formatter Fatal Error .................................................................................... 308 016-402 802.1x authentication failure by timing out....................................................... 316
016-324 Scheduled Image Overwrite............................................................................. 308 016-403 802.1x certificate failure ................................................................................... 316
016-325 Using Personal Certificate................................................................................ 308 016-404 802.1x inside failure ......................................................................................... 316
016-326 Cont-UI Cable Connection Fail ........................................................................ 308 016-405 Certificate DB File error.................................................................................... 316
016-327 BackPlane Connection Fail .............................................................................. 308 016-406 802.1x client certificate failure.......................................................................... 316
016-328 Cont-MCU Cable Connection Fail.................................................................... 309 016-407 XCP Plugin Secrity Exception .......................................................................... 316
016-329 Long Boot Diag Page Memory Not Detected Fail ............................................ 309 016-408 XCP Invalid Plugin ........................................................................................... 317
016-330 Cont System Memory Fail-1............................................................................. 309 016-409 XCP Plugin Version Incompatible .................................................................... 317
016-331 Cont System Memory Fail-2............................................................................. 309 016-410 XCP_PLUGIN_PROPERTY_INVALID............................................................. 317
016-332 Cont System Memory Fail-3............................................................................. 309 016-411 XCP_UNSUPPORTED_CLASS_VERSION .................................................... 317
016-333 Long Boot Diag Page Memory Broken Standard Fail ...................................... 309 016-412 XCP Plugin Misc Error ..................................................................................... 317
016-334 Long Boot Diag Page Memory Broken Option Fail .......................................... 310 016-413 Couldnt detect proxy server automatically. ...................................................... 317
016-335 Cont ProgramROM Fail-1 ................................................................................ 310 016-414 Couldnt connect to Xerox server or proxy........................................................ 318
016-336 Cont ProgramROM Fail-2 ................................................................................ 310 016-415 Connection to Xerox server has timed out. ...................................................... 318
016-337 Cont ProgramROM Fail-3 ................................................................................ 310 016-416 An invalid state message received from server. .............................................. 318
016-338 Cont FontROM Fail-1 ....................................................................................... 310 016-417 Invalid network settings were found. ................................................................ 318
016-339 Cont FontROM Fail-2 ....................................................................................... 310 016-450 SMB Host name duplicated.............................................................................. 319
016-340 Cont FontROM Fail-3 ....................................................................................... 310 016-453 Dynamic DNS - IPv6 NG.................................................................................. 319
Version 1.2 2010/08

2-7
2-8 Version 1.2
016-454 DNS renewal failure of dynamic ....................................................................... 319 016-559 Remote Download parameter error ................................................................. 327
016-455 SNTP server time out ....................................................................................... 319 016-560 Attestation Agent error 560 .............................................................................. 327
016-456 SNTP time asynchronous................................................................................. 319 016-562 ADetected user duplication, in a cert agent ..................................................... 328
016-461 Under non-transmitted image log stagnation ................................................... 319 016-563 ImageLog Memory Full (Exp. Kit) .................................................................... 328
016-500 Write to Cont-ROM error detection (During DLD method) ............................... 320 016-564 Remote Download Server Authentication Failed ............................................. 328
016-501 Write to S2X-ROM error detection (During DLD method) ................................ 320 016-565 Backup Restore Error ...................................................................................... 328
016-502 Write to Cont/S2X/IISS/DADF/IOT/Fin/FaxCard error detection (During PJL method)320 016-566 Backup Restore Condition Error ...................................................................... 328
016-503 SMTP Server Fail for Redirector ...................................................................... 320 16-567 Backup Capacity Full ......................................................................................... 329
016-504 POP Server Fail for Redirector......................................................................... 320 016-568 Backup Restore Failed..................................................................................... 329
016-505 POP Authentication Fail for Redirector ............................................................ 321 016-569 Attestation Agent error 569 .............................................................................. 329
016-506 Image Log HDD Full......................................................................................... 321 016-570 Job ticket out of memory .................................................................................. 329
016-507 ImageLog Send Fail01 ..................................................................................... 321 016-571 Job ticket wrong param.................................................................................... 329
016-508 ImageLog Send Fail02 ..................................................................................... 321 016-572 Job ticket media error ...................................................................................... 329
016-509 ImageLog No Send Rule01 .............................................................................. 321 016-573 Job ticket parse error ....................................................................................... 330
016-510 ImageLog No Send Rule02 .............................................................................. 321 016-574 Host name solution error in FTP ...................................................................... 330
016-511 ImageLog Invalid Send Rule01 ........................................................................ 321 016-575 DNS server un-sets up in FTP ......................................................................... 330
016-512 ImageLog Invalid Send Rule02 ........................................................................ 322 016-576 Server connection error in FTP........................................................................ 330
016-513 SMTP server reception error ............................................................................ 322 016-577 Problem in FTP service.................................................................................... 330
016-514 XPS Error ......................................................................................................... 322 016-578 Login name or a password error in FTP .......................................................... 330
016-515 XPS Short of Memory....................................................................................... 322 016-579 Scanning picture preservation place error in FTP............................................ 331
016-516 XPS PrintTicket description error ..................................................................... 322 016-580 File name acquisition failure from FTP server ................................................. 331
016-517 PS Booklet Illegal Color Mode Change ............................................................ 322 016-581 File name suffix limit over in FTP..................................................................... 331
016-518 PS Booklet Conflict WM ................................................................................... 323 016-582 File creation failure in FTP ............................................................................... 331
016-519 Device DV - Reached Limit .............................................................................. 323 016-583 Lock folder creation failure in FTP ................................................................... 331
016-520 MRC HW Job Error .......................................................................................... 323 016-584 Folder creation failure in FTP........................................................................... 331
016-521 SmartCard Not Found ...................................................................................... 323 016-585 File delete failure in FTP .................................................................................. 332
016-522 LDAP SSL error 112......................................................................................... 323 016-586 Lock folder delete failure in FTP ...................................................................... 332
016-523 LDAP SSL error 113......................................................................................... 323 016-587 Folder delete failure in FTP.............................................................................. 332
016-524 LDAP SSL error 114......................................................................................... 323 016-588 Data write-in failure to FTP server ................................................................... 332
016-525 LDAP SSL error 115......................................................................................... 324 016-589 Data read failure from FTP server ................................................................... 332
016-526 LDAP SSL error 116......................................................................................... 324 016-590 Data reading failure from FTP server............................................................... 332
016-527 LDAP SSL error 117......................................................................................... 324 016-591 FTP scan filing policy injustice ......................................................................... 333
016-528 SmartCard Not Auth ......................................................................................... 324 016-592 NEXTNAME.DAT file access error in FTP ....................................................... 333
016-529 Remote Download server timeout .................................................................... 324 016-593 Internal error in FTP Scan................................................................................ 333
016-533 Kerberos Attestation protocol error 37 ............................................................. 324 016-594 TYPE command failure in FTP ........................................................................ 333
016-534 Kerberos Attestation protocol error 41,42 ........................................................ 325 016-595 PORT command failure in FTP........................................................................ 333
016-535 Remote Download file access error ................................................................. 325 016-596 CDUP command failure in FTP........................................................................ 333
016-536 Host name solution error in Remote Download................................................ 325 016-597 Same name file exists in FTP servcer ............................................................. 334
016-537 Remote Download server connection error...................................................... 325 016-598 Email message size over ................................................................................. 334
016-538 Remote Download file write error ..................................................................... 325 016-599 Email message size over ................................................................................. 334
016-539 Kerberos Attestation protocol error other ......................................................... 325 016-600 KO Authentication Locked ............................................................................... 334
016-543 Attestation Agent error 543 .............................................................................. 325 016-601 Illegal Access Detection................................................................................... 334
016-545 Attestation Agent error 545 .............................................................................. 326 016-700 Password is under minimum figures ................................................................ 334
016-546 Attestation Agent error 546 .............................................................................. 326 016-701 Out of ART EX Memory ................................................................................... 335
016-548 Attestation Agent error 548 .............................................................................. 326 016-702 Out of Page Buffer ........................................................................................... 335
016-553 Attestation Agent error 553 .............................................................................. 326 016-703 Email To Invalid Box ........................................................................................ 335
016-554 Attestation Agent error 554 .............................................................................. 326 016-704 Mailbox is Full .................................................................................................. 335
016-555 Attestation Agent error 555 .............................................................................. 327 016-705 Secure Print Fail .............................................................................................. 335
016-556 Attestation Agent error 556 .............................................................................. 327 016-706 Max. User Number Exceeded.......................................................................... 336
016-557 Attestation Agent error 557 .............................................................................. 327 016-707 Sample Print Fail.............................................................................................. 336
016-558 Attestation Agent error 558 .............................................................................. 327 016-708 HD Full by Annotation/Watermark image......................................................... 336
016-709 ART EX Command Error.................................................................................. 336 016-759 Auditron - Reached Limit.................................................................................. 345
016-710 Delayed Print Fail............................................................................................. 337 016-760 PS Decompose failure ..................................................................................... 345
016-711 Email transmission size limit over .................................................................... 337 016-761 FIFO EMPTY.................................................................................................... 346
016-712 Under PANTHER Capacity (I-Formtter) ........................................................... 337 016-762 Print LANG Not Installed .................................................................................. 346
016-713 Security Box Password Error ........................................................................... 337 016-763 POP server is not found. .................................................................................. 346
016-714 Security Box is not Enable ............................................................................... 337 016-764 SMTP Server Connect Error ............................................................................ 346
016-715 ESCP Form Invalid Password.......................................................................... 338 016-765 SMTP Server HD Full....................................................................................... 346
016-716 TIFF Data Overflow.......................................................................................... 338 016-766 SMTP Server File System Error....................................................................... 346
016-717 Fax/Internet FAX Send Result Not Found........................................................ 338 016-767 Invalid E-mail Address ..................................................................................... 346
016-718 Out of PCL6 Memory ....................................................................................... 338 016-768 Invalid Sender Address .................................................................................... 347
016-719 Out of PCL Memory ......................................................................................... 338 016-769 SMTP Server Unsupported DSN ..................................................................... 347
016-720 PCL Command Error........................................................................................ 338 016-770 The direct fax function is canceled by NVM. .................................................... 347
016-721 Other Error ....................................................................................................... 339 016-771 Scan Data Repository ERR (DNS address)..................................................... 347
016-722 Job cancel by staple position NG..................................................................... 339 016-772 Scan Data Repository ERR (DNS Library)....................................................... 347
016-723 Job cancel by punch position NG..................................................................... 339 016-773 Invalid IP Address ............................................................................................ 347
016-724 Complex Position Error of Staple and Punch................................................... 339 016-774 HD Full - Compression Convert ....................................................................... 348
016-725 B-Formatter Library Image Conversion Error................................................... 339 016-775 HD Full - Image Convert .................................................................................. 348
016-726 PDL Auto Switch Fail ....................................................................................... 340 016-776 Image Convert ERR ......................................................................................... 348
016-727 0-page document is unstorable in a MailBox. .................................................. 340 016-777 HD Access ERR-Image Convert ...................................................................... 348
016-728 Unsupported TIFF Data ................................................................................... 340 016-778 HD Full - Scan Image Convert ......................................................................... 348
016-729 TIFF Data Size too Big..................................................................................... 340 016-779 Scan Image Conversion Error.......................................................................... 349
016-730 Unsupported ART Command........................................................................... 340 016-780 HD Access ERR-Image Convert ...................................................................... 349
016-731 Invalid TIFF Data.............................................................................................. 340 016-781 Server Connect ERR........................................................................................ 349
016-732 Form not registerd............................................................................................ 341 016-782 Server Login ERR ............................................................................................ 349
016-733 Destination address resolution error ................................................................ 341 016-783 Invalid Server Path........................................................................................... 350
016-734 Simple transmittion report invocation error ...................................................... 341 016-784 Server Write ERR............................................................................................. 350
016-735 Updating Job Templete .................................................................................... 341 016-785 Server HD Full.................................................................................................. 350
016-736 Remote directory lock error.............................................................................. 341 016-786 HD Full-Scan Write ERR.................................................................................. 350
016-737 Remote lock directory remove error................................................................. 341 016-787 Invalid Server IP ADD ...................................................................................... 351
016-738 PS Booklet Illegal OutPut Size......................................................................... 342 016-788 Retrieve to Browser Failed............................................................................... 351
016-739 PS Booklet Document Output Missmatch ........................................................ 342 016-789 HD Full - Job Memory ...................................................................................... 351
016-740 PS Booklet OutPut Tray Missmatch................................................................. 342 016-790 Email fragment over ......................................................................................... 351
016-741 Download Mode NGJob Fail ............................................................................ 342 016-791 File Retrieve Fail .............................................................................................. 351
016-742 Download Data Product ID Mismatch .............................................................. 342 016-792 Specified Job Not Found.................................................................................. 352
016-743 Device Model/Panel Type Error ....................................................................... 342 016-793 MF I/O HD Full ................................................................................................. 352
016-744 Download Data CheckSum Error ..................................................................... 343 016-794 MediaReader:Media No Insert ......................................................................... 352
016-745 Download Data XPJL Fatal Error ..................................................................... 343 016-795 MediaReader:Format Error .............................................................................. 352
016-746 Unsupported PDF File...................................................................................... 343 016-796 Document insert operation error ...................................................................... 352
016-747 No memory for drawing annotation .................................................................. 343 016-797 MediaReader:Image File Read Error ............................................................... 352
016-748 HD Full ............................................................................................................. 343 016-798 No TrustMarking Option ................................................................................... 352
016-749 JCL Syntax Error.............................................................................................. 343 016-799 PLW Print Instruction Fail................................................................................. 353
016-750 Print job ticket description error........................................................................ 344 016-910 Required Resource Not Ready (IOTsc detect) ................................................ 353
016-751 PDF Error ......................................................................................................... 344 016-911 Multi-Paper Required On A Single Tray........................................................... 353
016-752 PDF Short of Memory ...................................................................................... 344 016-940 Duplex Mix Size NG ......................................................................................... 353
016-753 PDF Password Mismatched............................................................................. 344 016-941 Booklet Duplex Mix Size NG ............................................................................ 353
016-754 PDF LZW Not Installed .................................................................................... 344 016-942 Page Delete Duplex Mix Size NG .................................................................... 353
016-755 PDF Print Prohibited ........................................................................................ 345 016-943 Insert doc Duplex Mix Size NG ........................................................................ 354
016-756 Auditron - Prohibit Service ............................................................................... 345 016-944 Document merge NG ....................................................................................... 354
016-757 Auditron - Invalid User...................................................................................... 345 016-945 Insert doc Duplex print NG............................................................................... 354
016-758 Auditron - Disabled Function............................................................................ 345 016-946 Insert doc NG ................................................................................................... 354
Version 1.2 2010/08

2-9
2-10 Version 1.2
016-947 APS No Destination Error................................................................................. 354 018-512 Service Connect error in BMLinkS................................................................... 364
016-948 Small Book action NG ...................................................................................... 354 018-513 BMLinkS Service Not Found.......................................................................... 364
016-949 Insert Mix doc NG............................................................................................. 354 018-514 bmlinks access-right-violation .......................................................................... 365
016-981 HDD access error............................................................................................. 355 018-515 bmlinks storage-access-error........................................................................... 365
016-982 HDD access error 2.......................................................................................... 355 018-516 bmlinks unsupported-attribute.......................................................................... 365
016-983 Image Log HDD Full......................................................................................... 355 018-517 bmlinks storage-full .......................................................................................... 365
016-985 Data size over flow (Scan to Email) ................................................................. 355 018-518 bmlinks operation-not-available ....................................................................... 365
018-519 bmlinks unknown-error..................................................................................... 365
017-xxx FIP 018-520 Internal error in BMLinkS Scan ........................................................................ 366
017-700 ThinPrint Connection Timeout Fail ................................................................... 357 018-521 request send failure in BMLinkS ...................................................................... 366
017-701 ThinPrint Connection Fail ................................................................................. 357 018-522 response receive failure in BMLinkS................................................................ 366
017-702 ThinPrint Invalid Data Fail ................................................................................ 357 018-523 image send failure in BMLinkS ........................................................................ 366
017-703 ThinPrint Over Maximum Data Size Fail .......................................................... 357 018-524 Invalid device network setting .......................................................................... 366
017-704 ThinPrint Internal Fail ....................................................................................... 357 018-525 HDD full or HDD access error .......................................................................... 366
017-705 ThinPrint SSL Authentication Invalid Certification Fail ..................................... 357 018-526 Rejected to be refresh...................................................................................... 367
017-706 ThinPrint SSL Authentication Before Expiration Fail ........................................ 357 018-527 JT Monitor Internal error .................................................................................. 367
017-707 ThinPrint SSL Authentication Expired Fail ....................................................... 358 018-528 Soap request error ........................................................................................... 367
017-708 ThinPrint SSL Authentication Misrepresentation Fail ....................................... 358 018-529 Duplicate scan request .................................................................................... 367
017-709 ThinPrint SSL Fail ............................................................................................ 358 018-530 Authentication error.......................................................................................... 367
017-710 SIP Mismatched Media Type Fail..................................................................... 358 018-531 Failed to create a new job................................................................................ 367
017-711 SIP Redirect Response Fail ............................................................................. 358 018-532 Too many jobs to create a new........................................................................ 368
017-712 SIP Session Timeout Fail ................................................................................. 358 018-543 Shared name error in SMB server ................................................................... 368
017-713 Start TLS Unsupported Fail.............................................................................. 358 018-547 The number restriction over of SMB scan users .............................................. 368
017-714 SMTP Over SSL Fail ........................................................................................ 359 018-556 HTTP server script error .................................................................................. 368
017-715 SSL Cert Untrusted Fail ................................................................................... 359 018-557 HTTP Invalid char in filename.......................................................................... 368
017-716 SSL Cert Date Invalid Fail ................................................................................ 359 018-558 HTTP file not found .......................................................................................... 369
017-717 SSL Server Cert Expired Fail ........................................................................... 359 018-559 HTTP File duplication fail ................................................................................. 369
017-718 SSL Server Cert Invalid Fail ............................................................................. 360 018-560 HTTP server login fail ...................................................................................... 369
017-719 SMTP Over SSL Internal Fail ........................................................................... 360 018-561 HTTP server not found..................................................................................... 369
017-720 Contract Type Fail ............................................................................................ 360 018-562 HTTP client error.............................................................................................. 369
017-721 Geographic Region Fail.................................................................................... 360 018-563 HTTP server error ............................................................................................ 370
017-722 Total Impressions Over Fail ............................................................................. 360 018-564 Host name solution error in HTTP ................................................................... 370
018-xxx FIP 018-565 Proxy name solution error in HTTP.................................................................. 370
018-400 IPSEC Error (Configuration Mismatch) ............................................................ 361 018-566 Server Connect error in HTTP ......................................................................... 370
018-567 HTTP server access fail ................................................................................... 370
018-401 Incosistent SIP configuration............................................................................ 361
018-568 HTTP server SSL access fail ........................................................................... 370
018-402 SIP server communication fail.......................................................................... 361
018-403 SIP registraion fail (authentication) .................................................................. 361 018-569 HTTP server certificate fail............................................................................... 371
018-570 HTTP certificate fail.......................................................................................... 371
018-404 SIP registration fail(other)................................................................................. 361
018-571 Internal error in Scan ....................................................................................... 371
018-405 UserAccount Disable........................................................................................ 362
018-500 CA Message Receiver Boot Error(S_cert lost)................................................. 362 018-572 Invalid char in context ...................................................................................... 371
018-573 Invalid char in server........................................................................................ 371
018-501 CA Server Connection Error............................................................................. 362
018-574 Invalid char in volume ...................................................................................... 372
018-502 Login failure in SMB ......................................................................................... 362
018-503 CA Message Receiver Timeout........................................................................ 362 018-575 Invalid char in login .......................................................................................... 372
018-576 Invalid char in path........................................................................................... 372
018-504 CA SessionID Mismatch................................................................................... 362
018-577 Invalid char in file ............................................................................................. 372
018-505 SMB-DOS protocol error 1-005 ........................................................................ 363
018-506 CA FieldID Mismatch........................................................................................ 363 018-578 Nw server not found......................................................................................... 372
018-579 Nw server disk full ............................................................................................ 372
018-507 CA Credential Error .......................................................................................... 363
018-580 Netware invalid volume.................................................................................... 373
018-508 CA Server Fatal Error....................................................................................... 363
018-509 Template parameter conflict............................................................................. 364 018-581 Netware invalid path ........................................................................................ 373
018-582 Access right fail................................................................................................ 373
018-510 Host name solution error in BMLinkS............................................................... 364
018-583 Nw server disk error......................................................................................... 373
018-511 DNS server un-sets up in BMLinkS.................................................................. 364
018-584 Nw server access fail ....................................................................................... 374 018-765 LDAP protocol error 65 .................................................................................... 382
018-585 Netware error in use......................................................................................... 374 018-766 LDAP protocol error 66 .................................................................................... 382
018-586 Netware login fail.............................................................................................. 374 018-767 LDAP protocol error 67 .................................................................................... 383
018-587 File duplication fail............................................................................................ 374 018-768 LDAP protocol error 68 .................................................................................... 383
018-588 Scan filing policy invalid ................................................................................... 374 018-769 LDAP protocol error 69 .................................................................................... 383
018-589 NEXTNAME.DAT error .................................................................................... 375 018-770 LDAP protocol error 70 .................................................................................... 383
018-590 Same name exists............................................................................................ 375 018-771 LDAP protocol error 71 .................................................................................... 383
018-591 File name suffix limit over................................................................................. 375 018-780 LDAP protocol error 80 .................................................................................... 383
018-592 lock folder create fail ........................................................................................ 375 018-781 LDAP protocol error 81 .................................................................................... 384
018-593 lock folder delete fail ........................................................................................ 375 018-782 LDAP protocol error 82 .................................................................................... 384
018-595 Detected user duplication, in LDAP ................................................................. 375 018-783 LDAP protocol error 83 .................................................................................... 384
018-596 LDAP protocol error 596 .................................................................................. 376 018-784 LDAP protocol error 84 .................................................................................... 384
018-700 Network Stack is not Initialized Fail.................................................................. 376 018-785 LDAP protocol error 85 .................................................................................... 384
018-701 LDAP protocol error 01 .................................................................................... 376 018-786 LDAP protocol error 86 .................................................................................... 384
018-709 Active Communication is Unavailable Now Fail ............................................... 377 018-794 LDAP protocol error 94 .................................................................................... 386
018-713 LDAP protocol error 13 .................................................................................... 378
018-714 LDAP protocol error 14 .................................................................................... 378 021-xxx FIP
018-716 LDAP protocol error 16 .................................................................................... 378 021-210 USB IC Card Reader connection error............................................................. 387
018-717 LDAP protocol error 17 .................................................................................... 379 021-211 USB IC Card Reader broken............................................................................ 387
018-718 LDAP protocol error18 ..................................................................................... 379 021-212 USB IC Card Reader preparing error............................................................... 387
018-719 LDAP protocol error 19 .................................................................................... 379 021-213 Controller Price Table Error ............................................................................. 387
018-720 LDAP protocol error 20 .................................................................................... 379 021-214 USB IC Card Reader encryption setting error.................................................. 387
018-721 LDAP protocol error 21 .................................................................................... 379 021-215 Invalid Accessory Kind Setting......................................................................... 388
018-725 Kerberos Attestation protocol error 22 ............................................................. 379 021-360 EP Accessory Fail ............................................................................................ 388
018-726 Kerberos Attestation protocol error 70 ............................................................. 380 021-361 EP Accessory Kind Config Error ...................................................................... 388
018-727 Kerberos Attestation protocol error 71 ............................................................. 380 021-400 Check Request................................................................................................. 388
018-728 Kerberos Attestation protocol error 72 ............................................................. 380 021-401 USB IC Card Reader connection error info...................................................... 388
018-732 LDAP protocol error 32 .................................................................................... 380 021-500 EPAccessoryJobExclusion............................................................................... 388
018-733 LDAP protocol error 33 .................................................................................... 380 021-501 Invalid URL has detected. ................................................................................ 389
018-734 LDAP protocol error 34 .................................................................................... 380 021-502 Couldn't resolve proxy name............................................................................ 389
018-735 LDAP protocol error 35 .................................................................................... 381 021-503 Couldn't resolve host name.............................................................................. 389
018-736 LDAP protocol error 36 .................................................................................... 381 021-504 Couldn't connect to host/proxy......................................................................... 389
018-748 LDAP protocol error 48 .................................................................................... 381 021-505 Couldn't establish SSL session........................................................................ 390
018-749 LDAP protocol error 49 .................................................................................... 381 021-506 An invalid peer certificate has received............................................................ 390
018-750 LDAP protocol error 50 .................................................................................... 381 021-507 Proxy unauthorized access. ............................................................................. 390
018-751 LDAP protocol error 51 .................................................................................... 381 021-508 A connection to host/proxy has timed out. ....................................................... 390
018-752 LDAP protocol error 52 .................................................................................... 382 021-509 SOAP Fault: An invalid message detected. ..................................................... 390
018-753 LDAP protocol error 53 .................................................................................... 382 021-510 SOAP Fault: The MC already unregistered...................................................... 391
018-754 LDAP protocol error 54 .................................................................................... 382 021-511 SOAP Fault: The MC already registered (WEP). ............................................. 391
018-764 LDAP protocol error 64 .................................................................................... 382 021-512 SOAP Fault: The MC already registered (EP-SV). .......................................... 391
Version 1.2 2010/08

2-11
2-12 Version 1.2
021-513 SOAP Fault: The MC already registered (EP-DX). .......................................... 391 024-345 IOT-ESS Communication Fail 5....................................................................... 403
021-514 SOAP Fault: The MC already registered (EP-TRESS). ................................... 391 024-346 IOT-ESS Communication Fail 6....................................................................... 403
021-515 SOAP Fault: An invalid product code detected. ............................................... 392 024-347 IOT-ESS Communication Fail 7....................................................................... 404
021-516 SOAP Fault: An invalid serial number detected. .............................................. 392 024-348 IOT-ESS Communication Fail 8....................................................................... 404
021-517 SOAP Fault: The service not responded.......................................................... 392 024-349 IOT-ESS Communication Fail 9....................................................................... 404
021-518 SOAP Fault: An internal error occurred on server............................................ 392 024-350 IOT-ESS Communication Fail 10..................................................................... 404
021-519 SOAP Fault: Service is temporarily unavailable............................................... 392 024-351 IOT-ESS Communication Fail 11..................................................................... 404
021-520 Couldn't connect to CA..................................................................................... 393 024-352 IOT-ESS Communication Fail 12..................................................................... 404
021-521 A connection to CA has timed out. ................................................................... 393 024-353 IOT-ESS Communication Fail 13..................................................................... 405
021-522 A miscellaneous CA comm error has detected. ............................................... 393 024-354 IOT-ESS Communication Fail 14..................................................................... 405
021-523 An internal error has occurred.......................................................................... 393 024-355 IOT-ESS Communication Fail 15..................................................................... 405
021-524 A registeration conflict has detected. ............................................................... 394 024-356 IOT-ESS Communication Fail 16..................................................................... 405
021-525 An unregistration conflict has detected. ........................................................... 394 024-357 IOT-ESS Communication Fail 17..................................................................... 405
021-526 A miscellaneous http session error has detected............................................. 394 024-358 IOT-ESS Communication Fail 18..................................................................... 405
021-527 An invalid message has received..................................................................... 394 024-359 IOT-ESS Communication Fail 19..................................................................... 406
021-528 A communication settings was set as disabled. ............................................... 394 024-360 IOT-ESS Initialization Fail ................................................................................ 406
021-529 Device has already latest firmware. ................................................................. 395 024-361 Invalid IOT PaperSizeGroup Info ..................................................................... 406
021-530 An internal error has occurred on update server.............................................. 395 024-362 Page Sync Illegal Start..................................................................................... 406
021-531 Service is temporarily unavailable on update svr ............................................. 395 024-363 Page Sync Illegal Stop..................................................................................... 406
021-532 Found an unsupported ROM set. ..................................................................... 395 024-364 DMA Transfer Fail ............................................................................................ 406
021-533 Software Update unoperational by user. .......................................................... 395 024-365 Overflow on Loop Back Write .......................................................................... 407
021-534 Found an unsupported submodule................................................................... 395 024-366 JBIG Library Other Fail .................................................................................... 407
021-535 Found an unsupported peripheral. ................................................................... 396 024-367 Decompress Other Fail .................................................................................... 407
021-700 Accessory Failure............................................................................................. 396 024-368 PCI Error .......................................................................................................... 407
021-701 Accessory Preparing ........................................................................................ 396 024-370 Marker Code Detection Fail ............................................................................. 407
021-731 EP Accessory - Function Disabled ................................................................... 396 024-371 IOT-ESSCommunication Fail 21...................................................................... 408
021-732 EP Accessory Error732 .................................................................................... 396 024-372 IOT-ESSCommunication Fail 22...................................................................... 408
021-733 EP Accessory Error733 .................................................................................... 396 024-373 IOT-ESSCommunication Fail 23...................................................................... 408
021-750 U Parts Request Fail (EP-SV) .......................................................................... 397 024-374 Regi Con PLL Parameter Fail .......................................................................... 408
021-751 Maintenance Request Fail (EP-SV) ................................................................. 397 024-375 IOT-ESSCommunication Fail 24...................................................................... 408
021-770 U Parts Request Fail (EP-DX).......................................................................... 397 024-376 IOT-ESS Communication Fail 25..................................................................... 408
021-771 Maintenance Request Fail (EP-DX) ................................................................. 397 024-600 Billing Master Counter repair ........................................................................... 408
021-772 EPDX Install, Remove Error............................................................................. 397 024-601 Billing Backup Counter 1 repair ....................................................................... 409
021-941 EP - Scan Service Paused By Disable............................................................. 397 024-602 Billing Backup Counter 2 repair ....................................................................... 409
021-942 EP - Scan Service Paused By Color Mode ...................................................... 397 024-603 SWKey Master Counter repair ......................................................................... 409
021-943 EP - Print Service Paused By Disable.............................................................. 398 024-604 SWKey Backup Counter 1 repair ..................................................................... 409
021-944 EP - Print Service Paused By Color Mode ....................................................... 398 024-605 SWKey Backup Counter 2 repair ..................................................................... 409
021-945 EP - Service Paused By Disable ...................................................................... 398 024-606 Billing Meter Type Master Counter repaire ...................................................... 409
021-946 EP - Service Paused By Color Mode ............................................................... 398 024-607 Billing Meter Type Backup Counter 1 repaire ................................................. 409
021-947 Subtractive Accessory Disable (Scan) ............................................................. 398 024-608 Billing Meter Type Backup Counter 2 repaire ................................................. 409
021-948 Subtractive Accessory Disable (Print) .............................................................. 398 024-609 Billing CountType Master Counter repaire ....................................................... 410
021-949 Subtractive Accessory Disable......................................................................... 399 024-610 Billing CountType Backup Counter 1 repaire.................................................. 410
024-611 Billing CountType Backup Counter 2 repaire.................................................. 410
023-xxx FIP 024-612 Modal Break Point Master Counter repaire...................................................... 410
023-600 Held Down Key Error(UI-Panel) ....................................................................... 401 024-613 Modal Break Point Backup Counter 1 repaire.................................................. 410
023-601 Held Down Softkey Error(UI-Panel) ................................................................. 401 024-614 Modal Break Point Backup Counter 2 repaire.................................................. 410
024-xxx FIP 024-700 Shortage memory capacity, or no Hard Disk ................................................... 411
024-701 Invalid instruction of face inversion .................................................................. 411
024-340 IOT-ESS Communication Fail 1 ....................................................................... 403
024-341 IOT-ESS Communication Fail 2 ....................................................................... 403 024-702 Paper Jam........................................................................................................ 411
024-703 Booklet Sheets Count Over While Printing Fail ............................................... 411
024-742 Print Booklet sheets counts over ..................................................................... 411
024-746 Print Request Failure-Paper............................................................................. 412 024-959 Tray1 size mismatch ........................................................................................ 420
024-747 Print Instruction Fail ......................................................................................... 412 024-960 Tray2 size mismatch ........................................................................................ 420
024-748 Bates Numbering Digit Over ............................................................................ 412 024-961 Tray3 size mismatch ........................................................................................ 420
024-775 Print Booklet sheets counts over(Not field attachment) ................................... 412 024-962 Tray4 size mismatch ........................................................................................ 421
024-900 Upper Tray Out Of Place.................................................................................. 412 024-963 Finisher Punch DustBox FULL......................................................................... 421
024-910 Tray1 size mismatch ........................................................................................ 412 024-965 ATS/APS No Paper (IOTsc detect) .................................................................. 421
024-911 Tray2 size mismatch ........................................................................................ 413 024-966 ATS/APS No Destination Error ........................................................................ 421
024-912 Tray3 size mismatch ........................................................................................ 413 024-967 Different width Mix Paper detect (Stapler job).................................................. 421
024-913 Tray4 size mismatch ........................................................................................ 413 024-968 Stapler/Punch Batting ...................................................................................... 421
024-914 Tray6 size mismatch ........................................................................................ 413 024-969 Different width Mix Punch ................................................................................ 421
024-915 Tray7 size mismatch ........................................................................................ 413 024-970 Tray 6 Out Of Place ......................................................................................... 422
024-916 Mix Full Stack................................................................................................... 413 024-971 Tray 7 Out Of Place ......................................................................................... 422
024-917 Stacker Tray Staple Set Over Count................................................................ 414 024-972 Tray6 size mismatch ........................................................................................ 422
024-919 FaceUP Tray Close.......................................................................................... 414 024-973 Tray7 size mismatch ........................................................................................ 422
024-920 Face Down Tray1 Paper FULL ........................................................................ 414 024-974 Interposer Tray Size Mismatch ........................................................................ 422
024-922 Face Down Tray2 Paper FULL ........................................................................ 414 024-975 Copy Booklet sheets counts over..................................................................... 422
024-923 Operation Y Toner Empty ................................................................................ 414 024-976 Finisher Staple Status NG................................................................................ 423
024-924 Operation M Toner Empty................................................................................ 414 024-977 Stapler Feed Ready Fail .................................................................................. 423
024-925 Operation C Toner Empty ................................................................................ 415 024-978 Booklet Stapler NG .......................................................................................... 423
024-926 Punch DustBox Miss Set.................................................................................. 415 024-979 Stapler Near Empty.......................................................................................... 423
024-927 OCT Full Stack................................................................................................. 415 024-980 Finisher Stacker Tray Full ................................................................................ 423
024-928 Scratch Sheet Compile (A-Fin) ........................................................................ 415 024-981 Finisher TopTray Full ....................................................................................... 424
024-929 Center Tray Full Stack ..................................................................................... 415 024-982 Stacker Lower Safety warning ......................................................................... 424
024-930 Stacker Tray Full (LargeSize Full).................................................................... 415 024-983 Booklet Tray Full .............................................................................................. 424
024-931 Staple Dust Full................................................................................................ 416 024-984 Booklet Low Staple F ....................................................................................... 424
024-932 Staple Box Set Fail........................................................................................... 416 024-985 SMH Stop check .............................................................................................. 424
024-933 Operation Y Drum End of Life .......................................................................... 416 024-987 Envelop Folder Tray Full .................................................................................. 425
024-934 Paper kind mismatch........................................................................................ 416 024-988 Envelop Folder Tray Set Fail............................................................................ 425
024-936 Tray 2 paper mismatch .................................................................................... 416 024-989 Booklet Low Staple R....................................................................................... 425
024-937 Tray 3 paper mismatch .................................................................................... 416 024-990 Punch Dust Full................................................................................................ 425
024-938 OHP kind mismatch at Tray4 (Not white frame OHP)...................................... 417
024-939 OHP kind mismatch (Not white frame OHP) .................................................... 417 025-xxx FIP
024-940 Folder Tray Out Of Place ................................................................................. 417 025-596 Diag HDD Mentenance Fail ............................................................................. 427
024-941 Folder Tray Full Stack ...................................................................................... 417 025-597 Diag HDD Initialize Fail .................................................................................... 427
024-942 Booklet sheets counts over .............................................................................. 417 026-xxx FIP
024-943 Booklet Low Staple .......................................................................................... 418 026-400 Exceed the number of connection of USB Host Fail ........................................ 429
024-945 Booklet Full Stack ............................................................................................ 418
026-700 LDAP protocol MAX error................................................................................. 429
024-946 Tray 1 Out Of Place ......................................................................................... 418
026-701 Adress Book request overflow ......................................................................... 429
024-947 Tray 2 Out Of Place ......................................................................................... 418 026-702 Adress Book directory service overflow ........................................................... 429
024-948 Tray 3 Out Of Place ......................................................................................... 418
026-703 Abort with Logout ............................................................................................. 429
024-949 Tray 4 Out Of Place ......................................................................................... 418
026-704 DocuWorks Error.............................................................................................. 429
024-950 Tray 1 Empty.................................................................................................... 419 026-705 DocuWorks Short of Memory ........................................................................... 430
024-951 Tray 2 Empty.................................................................................................... 419
026-706 DocuWorks Print Prohibited ............................................................................. 430
024-952 Tray 3 Empty.................................................................................................... 419
026-707 DocuWorks Unlock Failed................................................................................ 430
024-953 Tray 4 Empty.................................................................................................... 419 026-708 URL data size over........................................................................................... 430
024-954 Tray SMH Empty.............................................................................................. 419
026-709 URL hdd full ..................................................................................................... 430
024-955 Tray 6 Empty.................................................................................................... 419
026-710 S/MIME unsupported cipher decrypt fail .......................................................... 430
024-956 Tray 7 Empty.................................................................................................... 420 026-711 Multi-page file size over ................................................................................... 431
024-957 Interposer Empty.............................................................................................. 420
026-712 HTTP out job overlap error............................................................................... 431
024-958 SMH size mismatch ......................................................................................... 420
Version 1.2 2010/08

2-13
2-14 Version 1.2
026-713 Couldnt detect proxy server automatically. ...................................................... 431 027-528 Data write-in failure to SMB server .................................................................. 443
026-714 Couldnt connect to Xerox server or proxy. ....................................................... 431 027-529 Data read failure from SMB server .................................................................. 443
026-715 Connection to Xerox server has timed out. ...................................................... 432 027-530 File name duplicate failure in SMB .................................................................. 443
026-716 An invalid state message received from server................................................ 432 027-531 SMB scan filing policy injustice ........................................................................ 443
026-717 Invalid network settings were found. ................................................................ 432 027-532 NEXTNAME.DAT file access error in SMB ...................................................... 443
026-718 PS Print Instruction Fail.................................................................................... 432 027-533 Internal error in SMB Scan............................................................................... 443
026-719 Internal error in Scan........................................................................................ 432 027-543 SMB server name specification error............................................................... 444
026-720 Media full .......................................................................................................... 433 027-547 SMB Protocol error 4-007 ................................................................................ 444
026-721 Media access fail.............................................................................................. 433 027-548 SMB Protocol error 4-008 ................................................................................ 444
026-722 Media format fail............................................................................................... 433 027-549 SMB Protocol error 4-009 ................................................................................ 444
026-723 Media access fail.............................................................................................. 433 027-564 SMB Protocol error 4-024 ................................................................................ 444
026-724 Remote Download file size error ...................................................................... 433 027-565 SMB Protocol error 4-025 ................................................................................ 445
026-725 Remote Download file checksum error ............................................................ 434 027-566 SMB Protocol error 4-026 ................................................................................ 445
026-726 Options inconsistent ......................................................................................... 434 027-569 SMB (TCP/IP)is not started.............................................................................. 445
026-727 Media filepath fail ............................................................................................. 434 027-572 SMB Protocol error 4-032 ................................................................................ 446
026-728 WSD Scan Network Access Fail ...................................................................... 434 027-573 SMB Protocol error 4-033 ................................................................................ 446
026-729 WSD Scan Data Transfer Fail .......................................................................... 434 027-574 SMB Protocol error 4-034 ................................................................................ 446
026-730 Can't Detect Paper Size Of Specified Tray ...................................................... 434 027-576 SMB Protocol error 4-036 ................................................................................ 446
026-731 PJL PIN Number Fail........................................................................................ 435 027-578 SMB Protocol error 4-038 ................................................................................ 446
026-732 PJL Printcount Range Over Fail....................................................................... 435 027-584 SMB Protocol error 4-044 ................................................................................ 446
026-733 PJL Password Fail............................................................................................ 435 027-585 SMB Protocol error 4-045 ................................................................................ 447
026-734 Can not change to the PJLDIAG MODE .......................................................... 435 027-586 SMB Protocol error 4-046 ................................................................................ 447
027-587 SMB Protocol error 4-047 ................................................................................ 447
027-xxx FIP 027-588 SMB Protocol error 4-048 ................................................................................ 447
027-400 Net Off Line ...................................................................................................... 437 027-589 SMB Protocol error 4-049 ................................................................................ 447
027-442 Duplicat IP address .......................................................................................... 437 027-590 SMB Protocol error 4-050 ................................................................................ 448
027-443 DNS renewal failure of dynamic ....................................................................... 437 027-591 SMB Protocol error 4-051 ................................................................................ 448
027-444 Duplicat IP address .......................................................................................... 437 027-599 SMB Protocol error 4-other .............................................................................. 448
027-445 Illegal IP address.............................................................................................. 438 027-600 ExtPrint Check Mode Error .............................................................................. 448
027-446 Duplicat IP address .......................................................................................... 438 027-700 Mail address domain err .................................................................................. 448
027-447 Duplicat IP address .......................................................................................... 438 027-701 Disconnect network cable ................................................................................ 449
027-452 Duplicat IP address .......................................................................................... 438 027-702 Certificate for addresses, was not found......................................................... 449
027-500 SMTP Server Fail for Mail IO ........................................................................... 438 027-703 Certificate for addresses, was expired ............................................................. 449
027-501 POP Server Fail for Mail IO.............................................................................. 439 027-704 Certificate for addresses, was untrusted.......................................................... 449
027-502 POP Authentication Fail for Mail IO.................................................................. 439 027-705 Certificate for addresses, was revoked ............................................................ 449
027-503 POP server communication timeout................................................................. 439 027-706 Certificate not found......................................................................................... 449
027-504 Response reception is not expected from server ............................................. 439 027-707 Certificate expired ............................................................................................ 449
027-513 SMB Scan client has no right to access. .......................................................... 439 027-708 Certificate untrusted......................................................................................... 450
027-514 Host name solution error in SMB ..................................................................... 440 027-709 Certificate revoked ........................................................................................... 450
027-515 DNS server un-sets up in SMB ........................................................................ 440 027-710 S/MIME mail was disabled ............................................................................... 450
027-516 Server connection error in SMB ....................................................................... 440 027-711 S/MIME mail sender certificate not found ........................................................ 450
027-518 Login name or a password error in SMB.......................................................... 440 027-712 S/MIME mail sender certificate not valid .......................................................... 450
027-519 Scanning picture preservation place error in SMB ........................................... 441 027-713 S/MIME mail was altered ................................................................................. 450
027-520 File name acquisition failure from SMB server................................................. 441 027-714 S/MIME mail sender impersonation ................................................................. 451
027-521 File name suffix limit over in SMB .................................................................... 441 027-715 S/MIME mail certficate not support .................................................................. 451
027-522 File creation failure in SMB .............................................................................. 441 027-716 No-Signed mail receipt was rejected ............................................................... 451
027-523 Lock folder creation failure in SMB................................................................... 442 027-717 No MX Record at the DNS............................................................................... 451
027-524 Folder creation failure in SMB .......................................................................... 442 027-720 Ext Srv. Host Not Found .................................................................................. 451
027-525 File delete failure in SMB ................................................................................. 442 027-721 Ext Srv. Not Found........................................................................................... 452
027-526 Lock folder delete failure in SMB...................................................................... 442 027-722 Ext Srv. Timeout Fail........................................................................................ 452
027-527 Folder delete failure in SMB ............................................................................. 442 027-723 Ext Srv. Authentication Fail .............................................................................. 452
027-724 Ext Srv. Access Fail ......................................................................................... 452 027-918 Manual duplex(Back Recovery - Back Print).................................................... 460
027-725 Ext Srv. Operation Fail ..................................................................................... 452
027-726 Ext Srv. Unknown State ................................................................................... 452 028-xxx FIP
027-727 Ext Srv. Req Invalid Params ............................................................................ 453 028-910 Wrong Fuser Type Fail..................................................................................... 461
027-728 Ext Srv. Req File Exceed ................................................................................. 453 033-xxx FIP
027-730 SMTP mail division error .................................................................................. 453
033-310 Fax Charge Function Fail By Multi Channel..................................................... 463
027-731 Server Limit Err ................................................................................................ 453
033-311 Invalid Addressbook Data are Registered........................................................ 463
027-732 Server Access Err ............................................................................................ 453 033-312 Controller not respond when system is changing mode .................................. 463
027-733 Server SSL Err ................................................................................................. 453
033-313 USB disconnected............................................................................................ 463
027-734 Server Certificate Err........................................................................................ 454
033-314 Controller ROM Fax Card ROM mismatch...................................................... 463
027-735 Device SSL Config Err ..................................................................................... 454 033-315 USB Fatal Error................................................................................................ 463
027-736 Device Certificate Err ....................................................................................... 454
033-316 FAX Device Cont Error..................................................................................... 463
027-737 Template Server Read ERR ............................................................................ 454
033-317 FAX Device Error ............................................................................................. 464
027-739 Invalid Template Server Path........................................................................... 454
033-318 Image Processing Error ................................................................................... 464
027-740 Template Server Login ERR ............................................................................ 455 033-319 Fax Control task detects error.......................................................................... 464
027-741 Template Server Connect Fail ......................................................................... 455
033-320 Controller not respond when system is Booting............................................... 464
027-742 HD File System Full ......................................................................................... 455
033-321 Fax Card not respond when system is Booting................................................ 464
027-743 Template Server Install ERR............................................................................ 455 033-322 FAX Card I/F timeout ....................................................................................... 464
027-744 Template Server ADD ERR (DNS Library) ...................................................... 455
033-323 FAX Card Mini I/F timeout................................................................................ 464
027-745 Template Server ADD ERR (DNS address)..................................................... 455
033-324 USB state change Error ................................................................................... 465
027-746 JobTemplate Pool Server Not Ready............................................................... 456 033-325 FCM Fatal Error ............................................................................................... 465
027-750 Fax document incongruent............................................................................... 456
033-326 Mini Manager Fatal Error ................................................................................. 465
027-751 Job Template analysis error............................................................................. 456
033-327 FCM no response to stop request.................................................................... 465
027-752 Must user un inputting...................................................................................... 456 033-328 Failed to initialize fax log .................................................................................. 465
027-753 Job flow service request disabled .................................................................... 456
033-329 Detected fax process failuer............................................................................. 465
027-754 Job flow service File signature setting mismatch ............................................. 456
033-330 FoIP Unrecoverable Error ................................................................................ 466
027-760 XJT Command Fail .......................................................................................... 457 033-331 FoIP Controller Init Fail .................................................................................... 466
027-761 Web Print time out............................................................................................ 457
033-332 FoIP Cont not respond when system is Booting .............................................. 466
027-762 Illegal Web Print job ticket................................................................................ 457
033-333 FoIP Cont not respond when system is sleeping ............................................. 466
027-763 Auditron - Cannot Verify User .......................................................................... 457 033-334 Can not send a message to FoIP CONT ......................................................... 466
027-770 PDL Error ......................................................................................................... 457
033-335 Illegal fault code notice..................................................................................... 466
027-771 DFE Disk Full ................................................................................................... 458
033-336 Access to a non-mounted channel................................................................... 466
027-772 SMTP server error (HELO Command refusal) ................................................. 458 033-337 FaxCard mismatch ........................................................................................... 467
027-773 SMTP server communication timeout .............................................................. 458
033-338 Illegal type of FaxBox....................................................................................... 467
027-774 SMTP address inaccurate character................................................................ 458
033-339 faxc2 not respond when system is sleeping..................................................... 467
027-775 Too many SMTP address ............................................................................... 458 033-363 Fax Card Reset (Reboot) ................................................................................. 467
027-776 SMTP server error (EHLO Command refusal) ................................................. 458
033-500 No CS after RS Req......................................................................................... 467
027-777 SMTP server un-supports SMTP-AUTH. ......................................................... 458
033-501 No Appropriate PIX Data.................................................................................. 467
027-778 There is no mode specified by SMTP-AUTH. .................................................. 459 033-502 Post-message resend exceeded...................................................................... 467
027-779 It attestation-fails by SMTP-AUTH ................................................................... 459
033-503 T1 Timeout ....................................................................................................... 468
027-796 Email Not Printed ............................................................................................. 459
033-504 T2 Timeout ....................................................................................................... 468
027-797 Invalid Output Destination ................................................................................ 459 033-505 T5 Timeout ....................................................................................................... 468
027-910 Manual duplex operation(Back Print from Tray7)............................................. 459
033-506 DCN Receive ................................................................................................... 468
027-911 Manual duplex(Back Print from Tray6)............................................................. 459
033-507 Unable to receive by remote ............................................................................ 468
027-912 Manual duplex(Back Print from Tray5)............................................................. 459 033-508 Destination Polling Error .................................................................................. 468
027-913 Manual duplex(Back Recovery - Front Print) ................................................... 460
033-509 DCS/NSS Resend Exceeded........................................................................... 469
027-914 Manual duplex(Back Recovery - Front Print) ................................................... 460
033-510 Fallback Error................................................................................................... 469
027-915 Manual duplex(Back Recovery - Front Print) ................................................... 460 033-511 No response after 3rd DTC/NSC ..................................................................... 469
027-916 Manual duplex(Back Recovery - Back Print).................................................... 460
033-512 Remote has no Relay....................................................................................... 469
027-917 Manual duplex(Back Recovery - Back Print).................................................... 460
Version 1.2 2010/08

2-15
2-16 Version 1.2
033-513 Remote has no Mailbox.................................................................................... 469 033-565 No. of Desinations Exceeded........................................................................... 477
033-514 Carrier Down Detected..................................................................................... 469 033-566 No destination specified................................................................................... 477
033-516 EOR Receive.................................................................................................... 469 033-567 Dial Error (Incorrect Dial Data.)........................................................................ 477
033-517 ECM Phase C Flag Timeout............................................................................. 470 033-568 FCM watchdog timeout in FAX comm ............................................................. 477
033-518 Remote cannot receive SUB. ........................................................................... 470 033-569 Detected image direction conflict ..................................................................... 478
033-519 PTX has no SEP capability .............................................................................. 470 033-570 Retry Over(no shutdown notification setting) ................................................... 478
033-520 Remote cannot receive passward .................................................................... 470 033-571 Manual send job canceled(FaxReportLogFull) ................................................ 478
033-521 Transmission Canceled via DTMF ................................................................... 470 033-572 FaxReport print job canceled(JobFull occured) ............................................... 478
033-522 DTMF I/F Timeout ............................................................................................ 470 033-573 domain regulation check error ......................................................................... 478
033-523 Line 1 not connected ........................................................................................ 471 033-574 Access to a non-mounted channel................................................................... 478
033-524 Line 2 not connected ........................................................................................ 471 033-575 Modem Polarity Inversion Detected ................................................................. 479
033-525 Line 3 not connected ........................................................................................ 471 033-576 Inaccurate dial data.......................................................................................... 479
033-526 ECM Error ........................................................................................................ 471 033-577 Modem Image Under Run................................................................................ 479
033-527 EOR Send ........................................................................................................ 471 033-578 Modem Frame Size Over ................................................................................. 479
033-528 RTN Send......................................................................................................... 471 033-580 Missing VoIP Gateway..................................................................................... 479
033-529 RTN Receive .................................................................................................... 471 033-581 Access Authentication failure........................................................................... 479
033-530 DTMF Illegal Procedure Error ......................................................................... 472 033-582 Mismatched ability ........................................................................................... 479
033-531 DTMF Procedure Error..................................................................................... 472 033-583 Temporarily unavailable ................................................................................... 480
033-532 Illegal Command Received .............................................................................. 472 033-584 SIP request timeout ......................................................................................... 480
033-533 T.30 Protocol Error ........................................................................................... 472 033-585 SIP request error.............................................................................................. 480
033-534 Unsupported Function at Remote .................................................................... 472 033-586 T38 Protocol Not Ready................................................................................... 480
033-535 DCN Receive at Phase B Send........................................................................ 472 033-587 T38 Session Error ............................................................................................ 480
033-536 Ring Stopped before Fax Device Release ....................................................... 473 033-588 T38 Packet Lost ............................................................................................... 480
033-537 In and out call conflict....................................................................................... 473 033-589 T38 Malformed Packet Received..................................................................... 481
033-538 Fax Sending Image Process Error ................................................................... 473 033-590 T38 Send Error ................................................................................................ 481
033-539 Fax Receiving Image Process Error................................................................. 473 033-591 FoIP Max Sessions Over ................................................................................. 481
033-540 Fax Printing Image Process Error .................................................................... 473 033-592 FoIP Internal Timeout ...................................................................................... 481
033-541 No destination specified ................................................................................... 473 033-593 Canceled By Remote Peer .............................................................................. 481
033-542 Selected Channel Dial Error............................................................................. 473 033-710 Document does not exist ................................................................................. 481
033-543 Dial Error (Incorrect Dial Data.) ........................................................................ 474 033-711 Illegal Page inside Document .......................................................................... 482
033-544 Busy tone detect............................................................................................... 474 033-712 System Memory exceeded .............................................................................. 482
033-545 T0 Timeout ....................................................................................................... 474 033-713 No specified Chain Link ................................................................................... 482
033-546 Cannot detect dial tone .................................................................................... 474 033-714 Scan Error (No specified doc) .......................................................................... 482
033-547 Abort during transmission................................................................................. 474 033-715 Cannot start job................................................................................................ 482
033-548 No manual send line......................................................................................... 474 033-716 No specified Mailbox........................................................................................ 482
033-549 Fax service disabled......................................................................................... 474 033-717 Incorrect Password .......................................................................................... 482
033-550 cannot diable FAX service................................................................................ 475 033-718 No Document in Mailbox .................................................................................. 483
033-551 Internal I/F Error ............................................................................................... 475 033-719 Fax job Canceld not recovery job .................................................................... 483
033-552 too many Error lines ......................................................................................... 475 033-720 Document Creation Failed ............................................................................... 483
033-553 no mailbox/relay ............................................................................................... 475 033-721 Fax Page Creation Failed ................................................................................ 483
033-554 Wrong Password/Receive Banned................................................................... 475 033-722 Fax immediate send store job canceled .......................................................... 483
033-555 incorrect password ........................................................................................... 475 033-724 Fax receive memory over flow ......................................................................... 483
033-556 Wrong Password/Send Banned ....................................................................... 476 033-725 Insufficient HDD Space.................................................................................... 483
033-557 Desinations or Sevices Exceeded.................................................................... 476 033-726 Cannot print 2-Sided ........................................................................................ 484
033-558 remote ID is in black list ................................................................................... 476 033-727 Cannot rotate image ........................................................................................ 484
033-559 no remote ID..................................................................................................... 476 033-728 Auto print canceled .......................................................................................... 484
033-560 illegal authentication ID .................................................................................... 476 033-730 Fax Service recovery error............................................................................... 484
033-561 cannot do TRESS/RCC job .............................................................................. 476 033-731 Inconsistent Instructions .................................................................................. 484
033-562 held RCC job .................................................................................................... 477 033-732 Print job canceled by forced polling ................................................................. 484
033-563 No printable paper size .................................................................................... 477 033-733 Fax document number get error ...................................................................... 484
033-564 Power Off during transmission ......................................................................... 477 033-734 Fax Print Suspension....................................................................................... 485
033-735 Fax Memory Allocate Timeout ......................................................................... 485 034-529 No printable paper size .................................................................................... 493
033-736 Internet FAX Off Ramp fail ............................................................................... 485 034-530 DTMF I/F Timeout ............................................................................................ 493
033-737 Fax card job canceled ...................................................................................... 485 034-550 Downloader Fail ............................................................................................... 493
033-738 JBIG Information fail......................................................................................... 485 034-700 GCPLock-G3DicepBusy-CodecHang .............................................................. 493
033-740 Fax immediate receive print canceled.............................................................. 485 034-701 Software Reset................................................................................................. 493
033-741 Fax page read open timeout ............................................................................ 485 034-702 No destination specified ................................................................................... 493
033-742 Fax page read close timeout............................................................................ 485 034-703 D Channellink cut from network ....................................................................... 494
033-743 Fax page write open timeout............................................................................ 486 034-704 ISDN D Channel Data Link Error ..................................................................... 494
033-744 Fax page write close timeout ........................................................................... 486 034-705 ISDN Layer 1 Stopped-Power on..................................................................... 494
033-745 Fax data write timeout...................................................................................... 486 034-706 ISDN Layer 1 Stopped-Power off..................................................................... 494
033-746 Fax data read timeout ...................................................................................... 486 034-707 FRMR Received............................................................................................... 494
033-747 Fax Service don't start by cross ope ................................................................ 486 034-708 Illegal Frame Received N(R)............................................................................ 494
033-748 Fax Service illigal sequence............................................................................. 486 034-709 Illegal Frame Received .................................................................................... 494
033-749 Fax card Memory Error .................................................................................... 487 034-710 DL Link Establishment Received ..................................................................... 495
033-750 Fax format error ............................................................................................... 487 034-711 Waiting for link Timeout.................................................................................... 495
033-751 Activity Report suspended by Printing Inhibition .............................................. 487 034-712 Internal Error (Interrupt) ................................................................................... 495
033-755 Fax printing is canceled by the defect of Fax card........................................... 487 034-713 Timeout-Transmission canceled ...................................................................... 495
033-790 EP-DX Call Wait (Not Redial count)................................................................. 487 034-714 Line Disconnected-Timeout T305 .................................................................... 495
033-791 EP-DX Call Wait (Redial count) ....................................................................... 487 034-715 Line Disconnected-Timeout 3082 .................................................................... 495
033-792 EP-DX Call Stop............................................................................................... 488 034-716 Connection Timeout (T313) ............................................................................. 496
034-717 Resume Timeout.............................................................................................. 496
034-xxx FIP 034-718 Normal Disconnection ...................................................................................... 496
034-211 Slot1 Board failure............................................................................................ 489 034-719 No free and available lines............................................................................... 496
034-212 Slot2 Board failure............................................................................................ 489 034-720 Timeout (60s,T330,309,301,310)..................................................................... 496
034-500 Dial Error (Incorrect Dial Data.)........................................................................ 489 034-721 Error (Format, Contents) .................................................................................. 496
034-501 Selected Channel Dial Error............................................................................. 489 034-722 Suspension Timeout ........................................................................................ 497
034-502 Fax Internal Must Parameter Error................................................................... 489 034-723 No Timer Assigned........................................................................................... 497
034-503 Fax Internal High Layer Service Error.............................................................. 489 034-724 Illegal Sequence............................................................................................... 497
034-504 Fax Stored Memory Exceeded......................................................................... 489 034-725 L3 Task Internal Error ...................................................................................... 497
034-505 Fax Work Memory Exceeded........................................................................... 489 034-726 HD81501 I/F Buffer Busy ................................................................................. 497
034-506 Unsupported Function at Remote .................................................................... 490 034-727 No Reply for 3 sec. for 1300Hz ........................................................................ 497
034-507 Password Check Error ..................................................................................... 490 034-728 Invalid Destination............................................................................................ 497
034-508 Transmission Canceled via DTMF ................................................................... 490 034-729 Line cut, In-Channel PB Send.......................................................................... 498
034-509 DTMF Illegal Procedure Error .......................................................................... 490 034-730 In and out call conflict....................................................................................... 498
034-510 DTMF Procedure Error..................................................................................... 490 034-731 Fax Network Cut (Setup Error)......................................................................... 498
034-511 Unable to Send File at Remote ........................................................................ 490 034-732 Fax Network Cut due to Timeout ..................................................................... 498
034-512 Detect Endless Loop ........................................................................................ 491 034-733 Incorrect Sequence,Call Status........................................................................ 498
034-513 Receive Command Error.................................................................................. 491 034-734 HI Task Internal Error....................................................................................... 498
034-514 Requested Function Unsupported ................................................................... 491 034-735 Connect only to ISDN D Channel..................................................................... 499
034-515 Illegal Command Received .............................................................................. 491 034-736 Wrong notice from fax network ........................................................................ 499
034-519 No. of Desinations Exceeded........................................................................... 491 034-737 Incoming call response error............................................................................ 499
034-520 No. of Sevices Exceeded ................................................................................. 491 034-738 Layer 1 Start Up Error ...................................................................................... 499
034-521 Internal I/F Error ............................................................................................... 491 034-739 Layer 1 not synchronized ................................................................................. 499
034-522 No manual send Line ....................................................................................... 492 034-740 Transmission of Frame Error ........................................................................... 499
034-523 Fax service disabled ........................................................................................ 492 034-741 Unable to Send Frame ..................................................................................... 499
034-524 Unable to cancel operation .............................................................................. 492 034-742 Frame Send Underrun Detected ...................................................................... 499
034-525 Specified Chainlink not exist ............................................................................ 492 034-743 Abnormal frame-sending DMA......................................................................... 500
034-526 Chainlink No. out of scope ............................................................................... 492 034-744 Unacceptable Channel..................................................................................... 500
034-527 Dial Control Error ............................................................................................. 492 034-745 Outgoing call to channel set............................................................................. 500
034-528 Cannot perform manual send........................................................................... 492 034-746 No usable lines................................................................................................. 500
Version 1.2 2010/08

2-17
2-18 Version 1.2
034-747 Switching equipment congestion...................................................................... 500 034-798 Data Parameter Error....................................................................................... 507
034-748 Specified line cannot be used .......................................................................... 500 034-799 Auto Dial without dial data ............................................................................... 508
034-749 Network Conjestion Error ................................................................................. 500
034-750 Network Error ................................................................................................... 501 035-xxx FIP
034-751 Temporary Network Error................................................................................. 501 035-550 Downloader Fail ............................................................................................... 509
034-752 Destination terminal busy ................................................................................. 501 035-700 Modem faulty ................................................................................................... 509
034-753 Destination not responding............................................................................... 501 035-701 T1 Transmission Timeout ................................................................................ 509
034-754 No response from Destination.......................................................................... 501 035-702 Destination Receive Rejected.......................................................................... 509
034-755 Destination rejecting call .................................................................................. 501 035-703 DCN Receive at Phase B Send ....................................................................... 509
034-756 Destination Faulty............................................................................................. 501 035-704 Destination Polling Error .................................................................................. 509
034-757 Others (Normal, Semi-normal) ......................................................................... 502 035-705 DCS/NSS Resend Exceeded........................................................................... 510
034-758 Incorrect Destination Fax Dial No..................................................................... 502 035-706 Fallback Error................................................................................................... 510
034-759 No Relay Network Route.................................................................................. 502 035-707 Wrong Password/Receive Banned .................................................................. 510
034-760 No Line To Destination..................................................................................... 502 035-708 Post-message resend exceeded ..................................................................... 510
034-761 Incorrect Format Destination Fax No. .............................................................. 502 035-709 RTN Receive.................................................................................................... 510
034-762 Facility rejected ................................................................................................ 502 035-710 PIN Receive ..................................................................................................... 511
034-763 Com. Capability disallowed .............................................................................. 502 035-711 DCN Receive at Phase D ................................................................................ 511
034-764 Com. Capability not configured ........................................................................ 503 035-712 No response after 3 NSC................................................................................. 511
034-765 Error by service,feature limit............................................................................. 503 035-713 T2 timeout after sending FTT........................................................................... 511
034-766 Selected com. not implemented ....................................................................... 503 035-714 DCN Received after NSC/DTC ........................................................................ 511
034-767 Selected mode not implemented...................................................................... 503 035-715 Wrong Password-Polling Error......................................................................... 511
034-768 Restricted Digital Info. Only.............................................................................. 503 035-716 No past message-T2 Timeout.......................................................................... 512
034-769 Error by service, feature ................................................................................... 503 035-717 RTN Send ........................................................................................................ 512
034-770 Reply to status query........................................................................................ 504 035-718 Receive T1 Timeout......................................................................................... 512
034-771 Access information discarded .......................................................................... 504 035-719 Busy tone detected at Phase-B ....................................................................... 512
034-772 Inter-working connection error.......................................................................... 504 035-720 Unable to receive by remote ............................................................................ 512
034-773 Invalid Dial No. Specified ................................................................................. 504 035-721 DCN Received at Phase B............................................................................... 512
034-774 Invalid Line Specified ....................................................................................... 504 035-722 Wrong frame length of 300bps......................................................................... 513
034-775 Others (Invalid Message Class) ....................................................................... 504 035-723 No CD after receiving flag................................................................................ 513
034-776 Insufficient Required Info.................................................................................. 504 035-724 DCN Receive after sending FTT ...................................................................... 513
034-777 Undefined Message Type ................................................................................ 504 035-725 Remote has no Mailbox/Relay ......................................................................... 513
034-778 Incorrect Message or Type............................................................................... 505 035-726 PhaseC cannot receive-10 secs ...................................................................... 513
034-779 No information, or not defined .......................................................................... 505 035-727 50% Error during G3 Receive .......................................................................... 513
034-780 Invalid Information ............................................................................................ 505 035-728 C EOL cannot receive in 10 sec ...................................................................... 514
034-781 Call Status, Message Mismatch ....................................................................... 505 035-729 Carrier Down Detected .................................................................................... 514
034-782 Error cleared due to timeout............................................................................. 505 035-730 No CS with Phase-C High Speed .................................................................... 514
034-783 Other Errors (Operation, etc)............................................................................ 505 035-731 Fax V.8 Error.................................................................................................... 514
034-784 Destination No. Changed ................................................................................. 505 035-732 Fax V.34 PCH CD Off ...................................................................................... 514
034-785 Incompatible destination................................................................................... 506 035-733 Fax V.34 C/PCH CS None............................................................................... 515
034-786 Call identity not in use ...................................................................................... 506 035-734 Polling ERR at Remote Step V8 ...................................................................... 515
034-787 Call identity in use ............................................................................................ 506 035-735 No Doc. in Polling Box Step V8 ....................................................................... 515
034-788 Show other causes........................................................................................... 506 035-736 No reply DCN after sending CTC..................................................................... 515
034-789 G4 Presentation Illegal Event........................................................................... 506 035-737 No reply DCN after sending EOR .................................................................... 515
034-790 Line 0 (Ext) not connected ............................................................................... 506 035-738 No reply DCN after sending RR....................................................................... 515
034-791 Line 1 not connected ........................................................................................ 506 035-739 Fax T5 Timeout................................................................................................ 516
034-792 Line 2 not connected ........................................................................................ 507 035-740 Sending stopped after EOR Send.................................................................... 516
034-793 Line 3 not connected ........................................................................................ 507 035-741 ECM Phase C Flag Timeout ............................................................................ 516
034-794 Line 4 not connected ........................................................................................ 507 035-742 EOR Send or Receive...................................................................................... 516
034-795 Line 5 not connected ........................................................................................ 507 035-743 Remote cannot receive SUB............................................................................ 516
034-796 Dial Error (Incorrect Fax No. 2) ........................................................................ 507 035-744 Remote cannot receive password.................................................................... 516
034-797 Communication Parameter Error...................................................................... 507 035-745 PTX has no SEP capability .............................................................................. 517
035-746 Busy-Cannot detect dial tone ........................................................................... 517 036-531 DMA channel 1 illegal closing .......................................................................... 525
035-747 Abort while dialing ............................................................................................ 518 036-532 DMA channel 2 illegal closing .......................................................................... 525
035-748 Abort during transmission ................................................................................ 518 036-533 Cannot convert resources ................................................................................ 525
035-749 No reply from remote station............................................................................ 518 036-534 Decode Error in Data Convert.......................................................................... 526
035-750 Power Off during transmission ......................................................................... 518 036-535 White Line Transfer Error (Compress) ............................................................. 526
035-751 Doc. send operation canceled.......................................................................... 518 036-536 White Line Transfer Error (Decomp) ................................................................ 526
035-752 No. of Job Restriction Error.............................................................................. 518 036-537 No RTC during data convert ............................................................................ 526
035-753 Fax Memory Full .............................................................................................. 518 036-538 Doc. descriptor analysis error .......................................................................... 526
035-754 File management memory full.......................................................................... 519 036-539 Page Descriptor Analysis Error ........................................................................ 526
035-755 File Add Page Error.......................................................................................... 519 036-540 Text Unit Analysis Error ................................................................................... 526
035-756 Cannot add page.............................................................................................. 519 036-541 Page boundary without TU............................................................................... 527
035-757 No Receive Page ............................................................................................. 519 036-542 Relay Broadcast error in G4............................................................................. 527
035-758 No specified file or page................................................................................... 519 036-550 Downloader Fail ............................................................................................... 527
035-759 No specified job................................................................................................ 519 036-700 G4 Communication Error ................................................................................. 527
035-760 File common processing error.......................................................................... 519 036-701 Receiving variable N(R) error........................................................................... 527
035-761 File other processing error ............................................................................... 520 036-702 Info frame size exceeded (NI) .......................................................................... 527
035-762 Line cut during ISDN ........................................................................................ 520 036-703 Monitor/Unnumbered frame error..................................................................... 527
036-704 Undefined Command/Response 1104 ............................................................. 528
036-xxx FIP 036-705 N2 timeout of Receive Timer............................................................................ 528
036-500 Illegal PDRP Parameter ................................................................................... 521 036-706 SABM Wait Timeout in G4 ............................................................................... 528
036-501 Illegal RDPBP Parameter................................................................................. 521 036-707 UA wait Timeout in G4 ..................................................................................... 528
036-502 Illegal RDPBN Parameter ................................................................................ 521 036-708 Cannot establish link in G4 .............................................................................. 528
036-503 Illegal RDCLP Parameter................................................................................. 521 036-709 DISC receive before link close ......................................................................... 528
036-504 Illegal RDGR Parameter .................................................................................. 521 036-710 FRMR Receive (Z=1) ....................................................................................... 529
036-505 Undefined response ......................................................................................... 521 036-711 FRMR Receive (Y=1)....................................................................................... 529
036-506 Not negotiable .................................................................................................. 521 036-712 FRMR received (Z=1) W=1 .............................................................................. 529
036-507 RDPBP Receive at full capacity ....................................................................... 522 036-713 FRMR Receive (W=1)...................................................................................... 529
036-508 RDPBN Receive Terminal Error....................................................................... 522 036-714 Global Address Receive................................................................................... 529
036-509 RDPBN Receive Others................................................................................... 522 036-715 Line Open Timeout in G4 ................................................................................. 529
036-510 RDGR Receive................................................................................................. 522 036-716 Wrong LSI Send (Busy Timeout) ..................................................................... 529
036-511 Illegal procedure 1551...................................................................................... 522 036-717 Abnormal LSI operation ................................................................................... 530
036-512 Illegal CDS Parameter ..................................................................................... 522 036-718 Disconnection Notice Timeout ......................................................................... 530
036-513 Illegal CDC Parameter ..................................................................................... 522 036-719 C Line On but I Line Off ................................................................................... 530
036-514 Illegal CDE Parameter ..................................................................................... 522 036-720 C Line Off but I Line On ................................................................................... 530
036-515 Illegal CDD Parameter ..................................................................................... 523 036-721 I Line Off during Transmission ......................................................................... 530
036-516 Illegal CDR Parameter ..................................................................................... 523 036-722 Call cut during flag detect................................................................................. 530
036-517 Illegal CDPB Parameter ................................................................................... 523 036-723 Call cut while awaiting UA................................................................................ 530
036-518 Illegal CDCL Parameter ................................................................................... 523 036-724 Call cut while awaiting SABM........................................................................... 531
036-519 Undefined Command ....................................................................................... 523 036-725 Disc received before session ........................................................................... 531
036-520 Not Negotiable CDS Receive........................................................................... 523 036-726 Illegal header received ..................................................................................... 531
036-521 Not Negotiable CDC Receive........................................................................... 523 036-727 Illegal parameter of CC packet......................................................................... 531
036-522 CDD Receive Terminal Error ........................................................................... 524 036-728 Illegal parameter of CN packet......................................................................... 531
036-523 Other than above CDD receive ........................................................................ 524 036-729 Illegal parameter of DT packet ......................................................................... 531
036-524 CDR Receive Terminal Error ........................................................................... 524 036-730 Illegal parameter of RI packet .......................................................................... 532
036-525 Other than above CDR receive ........................................................................ 524 036-731 Illegal parameter of IT packet........................................................................... 532
036-526 Illegal CDUI (Normal Doc.)............................................................................... 524 036-732 Illegal parameter of CI packet .......................................................................... 532
036-527 Illegal CDUI (Operator Doc.) ............................................................................ 524 036-733 Illegal parameter of CF packet ......................................................................... 532
036-528 Illegal CDUI (Control Doc.)............................................................................... 525 036-734 Undefined Packet Received............................................................................. 532
036-529 Illegal CDUI (Monitor Doc.) .............................................................................. 525 036-735 CC Wait Timeout.............................................................................................. 532
036-530 CDSReceive-Illegal Document......................................................................... 525 036-736 CF Wait Timeout .............................................................................................. 532
Version 1.2 2010/08

2-19
2-20 Version 1.2
036-737 CI received before G4 session ......................................................................... 533 036-788 Poll Send Error at Remote ............................................................................... 540
036-738 DT Packet P(S ), P(R ) Error ............................................................................ 533 036-789 No Password for RSSP Receive...................................................................... 540
036-739 RR, RNR Packet P(S) Error ............................................................................. 533 036-790 Polling rejected by remote ............................................................................... 540
036-740 Busy Timeout ................................................................................................... 533 036-791 Set Password-RSSP Received........................................................................ 541
036-741 SI received in transmission .............................................................................. 533 036-792 CSE Received after RSSP Send ..................................................................... 541
036-742 SF received in transmission ............................................................................. 533 036-793 Select communication error ............................................................................. 541
036-743 DT Packet D Bit Error....................................................................................... 534 036-794 Line cut during ISDN mode.............................................................................. 541
036-744 G4 Wait for Reply Timeout ............................................................................... 534 036-795 Canceled by remote station ............................................................................. 541
036-745 G4 CN Wait Timeout ........................................................................................ 534 036-796 Sent without multiple sets ................................................................................ 541
036-746 G4 Data Link Disconnect Notice Timeout ........................................................ 534 036-797 Illegal procedure 1501 ..................................................................................... 541
036-747 Fast select response received.......................................................................... 534 036-798 Illegal RDEP Parameter ................................................................................... 542
036-748 Receive remote charge request ....................................................................... 534 036-799 Illegal RDDP Parameter................................................................................... 542
036-749 Abnormal LCGN ............................................................................................... 534
036-750 Illegal procedure 1301...................................................................................... 535 041-xxx FIP
036-751 Illegal TCA Parameter ...................................................................................... 535 041-500 Write to IOT-ROM error detection (During DLD method)................................. 543
036-752 Illegal TCR Parameter...................................................................................... 535 041-501 Write to IOT-NVM-ROM error detection (During DLD method) ....................... 543
036-753 Illegal TCC Parameter...................................................................................... 535 048-xxx FIP
036-754 Illegal TBR Parameter ...................................................................................... 535 048-500 IF-Module ROM Write Error ............................................................................. 545
036-755 Illegal TDT Parameter ...................................................................................... 535
036-756 Undefined transport block ................................................................................ 535 049-xxx FIP
036-757 TCA Wait Timeout ............................................................................................ 536 049-500 HCS1 ROM Write Error.................................................................................... 547
036-758 TCR Wait Timeout............................................................................................ 536 049-700 Out tray changed from stacker1....................................................................... 547
036-759 TCC Wait Timeout............................................................................................ 536 049-950 HCS1 MIX SIZE STACK Fail ........................................................................... 547
036-760 TBR Wait Timeout ............................................................................................ 536 049-973 Stacker Extraction button was pushed............................................................. 547
036-761 TDT block size error ......................................................................................... 536
036-762 G4 NetWork Disconnect Notice Timeout.......................................................... 536 062-xxx FIP
036-763 Illegal procedure 1401...................................................................................... 536 062-394 Cont PWBA Memory Fail ................................................................................. 549
036-764 Illegal CSS Parameter...................................................................................... 537 062-500 Write to IISS-ROM error detection (During DLD method) ................................ 549
036-765 Illegal CSE Parameter...................................................................................... 537 062-790 Possible Prohibited Originals ........................................................................... 549
036-766 Illegal CSA Parameter...................................................................................... 537
063-xxx FIP
036-767 Illegal CSUI Parameter..................................................................................... 537
063-500 Write to IISS-Extension-ROM error detection (During DLD method) ............... 551
036-768 Illegal CSCC Parameter ................................................................................... 537
036-769 Illegal RSSP Parameter ................................................................................... 537 071-xxx FIP
036-770 Illegal RSSN Parameter ................................................................................... 537 071-940 Tray#1 LiftUp NG ............................................................................................. 553
036-771 Illegal RSEP Parameter ................................................................................... 538
036-772 Illegal RSAP Parameter ................................................................................... 538 072-xxx FIP
036-773 Illegal RSUI Parameter..................................................................................... 538 072-940 Tray#2/TTM#2 LiftUp NG................................................................................. 555
036-774 Illegal RSCCP Parameter................................................................................. 538
036-775 Undefined command/response 1413 ............................................................... 538
073-xxx FIP
073-940 Tray#3/TTM#3 LiftUp NG................................................................................. 557
036-776 RSSN Receive ................................................................................................. 538
036-777 G4 Line Disconnect Notice Timeout................................................................. 538 074-xxx FIP
036-778 CSA received (wrong terminal) ........................................................................ 539 074-940 Tray#4 LiftUp NG ............................................................................................. 559
036-779 CSA Receive (Others)...................................................................................... 539
036-780 CSS Wait Timeout............................................................................................ 539 077-xxx FIP
036-781 RSSP Wait Timeout ......................................................................................... 539 077-911 Paper size mismatch, job contniue .................................................................. 561
036-782 RSAP Wait Timeout ......................................................................................... 539 077-967 Paper kind mismatch (APS job) ....................................................................... 561
036-783 RSEP Wait Timeout ......................................................................................... 539 077-968 Paper kind mismatch, job contniue .................................................................. 561
036-784 RSCCP Wait Timeout....................................................................................... 540
036-785 CSUI/RSUI Wait Timeout ................................................................................. 540 078-xxx FIP
036-786 Incorrect Password (RSSN) ............................................................................. 540 078-500 Write to HCF-ROM error detection (During DLD method) ............................... 563
036-787 Wrong Password-Polling Error for Remote ...................................................... 540 078-940 2000A3-HCF paper misset .............................................................................. 563
078-941 2000A3-HCF size mismatch ............................................................................ 563 116-337 SNTP S/W Fail ................................................................................................. 577
078-942 4000A3HCF lower tray paper misset ............................................................... 563 116-338 JBA fatal error .................................................................................................. 577
078-943 4000A3HCF lower tray size mismatch ............................................................. 563 116-339 JBA No HD....................................................................................................... 577
116-340 Memory Not Enough ........................................................................................ 577
093-xxx FIP 116-341 ROM VER Incorrect ......................................................................................... 577
093-940 Toner Y CRUM Comm Fail .............................................................................. 565 116-342 SESAMi Manager Fail...................................................................................... 578
102-xxx FIP 116-343 Main PWBA IC Fail .......................................................................................... 578
102-356 EWS Soft Fail................................................................................................... 567 116-345 TokenRing Board Fail ...................................................................................... 578
116-346 Formatter Fail................................................................................................... 578
102-380 MF UI cont Soft Fatal error............................................................................... 567
116-347 LocaTalk Board Fail ......................................................................................... 578
102-381 Data Link Layer Error (UI-Panel)...................................................................... 567
102-382 Application Layer Command Error (UI-Panel).................................................. 567 116-348 Redirecter Fail.................................................................................................. 578
116-349 SIF Fail to Call Pflite......................................................................................... 579
103-xxx FIP 116-350 AppleTalk Soft Fail ........................................................................................... 579
103-310 Hybrid Water Mark Not Exist............................................................................ 569 116-351 EtherTalk Soft Fail............................................................................................ 579
103-311 Hybrid Water Mark Setting Mismatch............................................................... 569 116-352 NetWare Soft Fail............................................................................................. 579
103-312 Hybrid Water Mark Not Exist (Back Side) ........................................................ 569 116-353 HDD Phisycal Fail ............................................................................................ 579
103-313 SW Option Fail (IISS Mem for HWM Not Exist) ............................................... 569 116-354 HDD Product Fail ............................................................................................. 580
116-355 Agent Soft Fail.................................................................................................. 580
112-xxx FIP 116-356 HDD Format Fail .............................................................................................. 580
112-700 Punch Dust Near Full ....................................................................................... 571 116-357 PostScript Error................................................................................................ 580
116-358 Salutation Soft Fail ........................................................................................... 580
116-xxx FIP
116-359 PLW Soft Fail ................................................................................................... 580
116-210 MediaReader Faital Error................................................................................. 573
116-360 SMB Soft Fail ................................................................................................... 580
116-211 MediaReader Cable No Joint ........................................................................... 573
116-361 Spool Fatal HDD .............................................................................................. 581
116-212 MediaLib SW Logic Fail ................................................................................... 573
116-362 SSDP Soft Fail ................................................................................................. 581
116-220 Transition to Download Mode Download Initialization Failure.......................... 573
116-363 BMLinkS/Print Service Soft Fail ....................................................................... 581
116-310 ESS Font ROM DIMM #2 Check Fail............................................................... 573
116-364 Timer Fail ......................................................................................................... 581
116-365 Spool Fatal ....................................................................................................... 581
116-312 HDD Encrypt Key Fail ...................................................................................... 573
116-366 Report Gen. Soft Fail ....................................................................................... 581
116-313 HDD Encrypt Set Up Fail ................................................................................. 574
116-367 Parallel IF Soft Fail........................................................................................... 582
116-314 Ethernet Address Fail....................................................................................... 574
116-368 Dump Print Fail ................................................................................................ 582
116-315 ESS RAM DIMM #1 W/R Check Fail ............................................................... 574
116-370 XJCL Fail.......................................................................................................... 582
116-316 ESS RAM DIMM #2 W/R Check Fail ............................................................... 574
116-371 PCL Decomp S/W Fail ..................................................................................... 582
116-317 Standard ROM DIMM Check Fail..................................................................... 574
116-372 P-Formatter Fail ............................................................................................... 582
116-318 Op. ROM DIMM Check Fail ............................................................................. 574
116-373 Dynamic DNS Soft Fail .................................................................................... 582
116-319 Mismatch Cont ROM and Panel config ............................................................ 574
116-374 Auto Switch Fail ............................................................................................... 583
116-320 STREAMZ Soft Fatal error ............................................................................... 575
116-375 I-Formatter Fail................................................................................................. 583
116-321 System Soft Fatal error .................................................................................... 575
116-376 Port 9100 Software Fail.................................................................................... 583
116-322 WebDAV S/W Fail............................................................................................ 575
116-377 Video DMA Fail ................................................................................................ 583
116-323 ESS NVRAM W/R Check Fail .......................................................................... 575
116-378 MCR Soft Fail................................................................................................... 583
116-324 Exception Fail................................................................................................... 575
116-379 MCC Soft Fail................................................................................................... 584
116-325 ESS Fan Fail .................................................................................................... 575
116-328 L2 Cache Fail ................................................................................................... 576
116-381 ABL Initialize Fail.............................................................................................. 584
116-329 Serial IF Soft Fail.............................................................................................. 576
116-382 ABL Phisycal Initialize Fail ............................................................................... 584
116-330 HDD File System Fail....................................................................................... 576
116-383 PIT Lib Failure.................................................................................................. 584
116-331 Invalid Log Info................................................................................................. 576
116-384 DCS Software Fail............................................................................................ 584
116-332 ESS Standard ROM Error ................................................................................ 576
116-385 IDC Software Fail ............................................................................................. 585
116-333 LocalTalk Soft Fail............................................................................................ 576
116-386 Incorrect USB port used for FAX...................................................................... 585
116-334 ESS NVRAM Data Compare Fail..................................................................... 576
116-387 MRC HW Fatal Error ........................................................................................ 585
116-336 Redirector HD Fail............................................................................................ 577
116-388 No HD that Should Be...................................................................................... 585
Version 1.2 2010/08

2-21
2-22 Version 1.2
116-389 No Add-On RAM that Should Be...................................................................... 585 116-776 Invalid JBIG Param MX Fixed.......................................................................... 593
116-390 Standard ROM and NVM Version Mismatch.................................................... 585 116-777 Invalid JBIG Param MY Fixed.......................................................................... 593
116-391 Illegal code (country/territory/size group) ......................................................... 586 116-778 Invalid JBIG Par VLENGTH Fixed ................................................................... 593
116-392 Machine Code Check Fail ................................................................................ 586 116-780 Attached Document Error ................................................................................ 593
116-393 AAA Manager S/W Fail .................................................................................... 586 116-790 Stapling Canceled............................................................................................ 594
116-394 AAA Manager detect illegal setting Auth. & Acct.............................................. 586
116-395 USB Soft Fail.................................................................................................... 586 117-xxx FIP
116-396 FIPS140 Self-Test Fail ..................................................................................... 587 117-310 WSD Scan S/W Fail......................................................................................... 595
116-397 AAAmgr illegal setting area coverage threshold. ............................................. 587 117-311 Wrong insertion of security enhancing kit ........................................................ 595
116-399 MUnder initialization for 10 minutes ................................................................. 587 117-312 Device Self Test Error..................................................................................... 595
116-700 Image Extension Kit Insufficient Memory ......................................................... 587 118-xxx FIP
116-701 Out of Memory-Duplex Fail .............................................................................. 587 118-310 IPSEC Intenal Fail............................................................................................ 597
116-702 Print with Substitute Font ................................................................................. 588
116-703 PostScript LANG Interprete ERR ..................................................................... 588 121-xxx FIP
116-704 MediaReaderMedia No Insert(No Job)............................................................. 588 121-310 EPSV-Accessory Communication Fail ............................................................. 599
116-705 MediaReader Format Error(No Job)................................................................. 588 121-311 IC Card Auditron Passwd Fail .......................................................................... 599
116-706 MediaReader:File Attribute Read Error(No Job) .............................................. 588 121-312 IC Card Auditron Accessory Fail ...................................................................... 599
116-707 MediaReader:Image File Read Error(No Job).................................................. 588 121-313 IC Card Auditron Software-key Fail ................................................................. 599
116-708 MediaReader:File Attribute Read Error(In Job)................................................ 588 121-314 Customize User Prompts Fail .......................................................................... 599
116-709 MediaReader:Image File Read Error(In Job) ................................................... 589 121-316 EP Accessory conflicts with SecureAccess ..................................................... 600
116-710 HP-GL/2 Memory Overflow .............................................................................. 589 121-317 Continuous JOB setting missmatch of EPLyzer .............................................. 600
116-711 PLW Size/orientation mismatch ....................................................................... 589 121-318 Auth/Accout Settings Is Not Supported............................................................ 600
116-712 Out of Area-Form REGI ERR ........................................................................... 589 121-319 Fax Send Charging and Internet FAX Setting Confliction................................ 600
116-713 Job divided by HDD Full................................................................................... 589 121-320 EP-SV Setting information conflict fail. ............................................................ 600
116-714 HP-GL/2 Command ERR ................................................................................. 589 121-321 EP-DX Setting information conflict fail. ............................................................ 600
116-715 Max Form to PLW Registered .......................................................................... 589 121-322 Controller Price Table Error ............................................................................. 601
116-716 MediaReader File Not Exist.............................................................................. 590 121-323 Web EP Software Fail...................................................................................... 601
116-717 MediaLib:Not Excecute of New Request.......................................................... 590 121-324 Fax Send Charging And Scan Setting Confliction ........................................... 601
116-718 Selected PLW Form Not Registered ................................................................ 590 121-333 EPSV-EP M/C Communication Fail ................................................................. 601
116-719 XPIF Parameter Cancelled............................................................................... 590 121-334 EPSV Login Fail............................................................................................... 602
116-720 PCL Memory Low,Page Simplified................................................................... 590 121-335 EPSV Wake Up Answer Fail ............................................................................ 602
116-725 HDD full for Image Log..................................................................................... 590 121-336 Unknown EP Accessory................................................................................... 602
116-737 Out of Area-Data REGI ERR............................................................................ 590 121-337 EP Accessory Self Diag Fail ............................................................................ 603
116-738 Size/orientation mismatch ................................................................................ 591 121-338 EPSV Answer Time Out................................................................................... 603
116-739 Out of Disk Area-Form/Logo REGI ERR .......................................................... 591 121-339 Price Table Error.............................................................................................. 603
116-740 Arithmetic Error ................................................................................................ 591 121-340 EP Accessory Miss Match ............................................................................... 603
116-741 Max Form to Not PLW Registered ................................................................... 591 121-350 EPSV Logic Fail ............................................................................................... 603
116-742 Max Logo Registered ....................................................................................... 591 121-370 EP-DX - unexpected error................................................................................ 604
116-743 Out of Buffer Area-Form/Logo REGI ERR ....................................................... 591
116-745 ART Command ERR ........................................................................................ 591 123-xxx FIP
116-746 Selected Form Not Registered ......................................................................... 592 123-207 Comm Manager Target Fail (UI-Panel)............................................................ 605
116-747 Invalid Page Margin.......................................................................................... 592 123-209 EVM Returns Wrong Value (UI-Panel) ............................................................ 605
116-748 Page without Image Draw Data........................................................................ 592 123-310 Send Queue Full (UI-Panel)............................................................................. 605
116-749 PostScript Font error ........................................................................................ 592 123-311 Receive Queue Full (UI-Panel) ........................................................................ 605
116-751 HDD Full Warning ............................................................................................ 592 123-312 Diag mode change Fail (Punch unit type set) .................................................. 605
116-752 Print job ticket description warning................................................................... 592 123-317 Receive Message Queue Full (UI-Panel) ........................................................ 605
116-771 Invalid JBIG Param DL Fixed ........................................................................... 593 123-318 Receive Finish Queue Full (UI-Panel) ............................................................. 605
116-772 Invalid JBIG Param D Fixed ............................................................................. 593 123-320 NVM initialized for FCW composition............................................................... 606
116-773 Invalid JBIG Param P Fixed ............................................................................. 593 123-322 Target Fail (UI-Panel) ...................................................................................... 606
116-774 Invalid JBIG Param YD Fixed........................................................................... 593 123-323 Address Fail (UI-Panel).................................................................................... 606
116-775 Invalid JBIG Param L0 Fixed............................................................................ 593 123-325 Object Creation Fail (UI-Panel) ........................................................................ 606
123-326 Memory Overflow (UI-Panel)............................................................................ 606 123-396 FF Fail (UI-Panel)............................................................................................. 613
123-327 Button Overflow (UI-Panel) .............................................................................. 606 123-397 MGR Fail (UI-Panel)......................................................................................... 613
123-328 UI Internal Fail with Out of Area ....................................................................... 606 123-398 Delay Release Queue Full (UI-Panel).............................................................. 613
123-329 UI Internal Fail with Invalid Coordinates........................................................... 607 123-399 Internal Fail (UI-Panel) ..................................................................................... 613
123-332 I/F Fail (Invalid Parameter CP)......................................................................... 607 123-400 JRM I/F Internal Fail (UI-Panel) ....................................................................... 613
123-333 I/F Fail (Impossible Communication)................................................................ 607
123-337 Frame Data Error with Invalid Data Type......................................................... 607 124-xxx FIP
123-341 Event Queue Full (UI-Panel) ............................................................................ 607 124-310 DC132 11 ......................................................................................................... 615
123-342 Event Queue Empty (UI-Panel)........................................................................ 607 124-311 DC132 09 ......................................................................................................... 615
123-343 Invalid Class (UI-Panel) ................................................................................... 607 124-312 DC132 12 ......................................................................................................... 615
123-344 Invalid Type (UI-Panel) .................................................................................... 608 124-313 DC132 10 ......................................................................................................... 615
123-345 Timer Queue Full (UI-Panel) ............................................................................ 608 124-314 DC132 01 ......................................................................................................... 615
123-346 Invalid Timer Number (UI-Panel) ..................................................................... 608 124-315 DC132 02 ......................................................................................................... 615
123-350 One Touch Key Fail (MCW) ............................................................................. 608 124-316 DC132 03 ......................................................................................................... 616
123-352 Sys EEPROM Read Error(UI-Panel)................................................................ 608 124-317 DC132 04 ......................................................................................................... 616
123-353 UI Cable Connect Error(UI-Panel) ................................................................... 608 124-318 DC132 07 ......................................................................................................... 616
123-354 Decrease in 24V Error(UI-Panel) ..................................................................... 608 124-319 DC132 08 ......................................................................................................... 616
123-355 Decreas in 5V Error(UI-Panel) ......................................................................... 609 124-320 SEEPROM Fail ................................................................................................ 616
123-356 FAX OTK Cable Connect Error(UI-Panel)........................................................ 609 124-321 Backup SRAM Fail ........................................................................................... 616
123-357 Sys EEPROM Write Error(UI-Panel)................................................................ 609 124-322 DC132 05 ......................................................................................................... 617
123-358 Log EEPROM Write Error(UI-Panel)................................................................ 609 124-323 DC132 06 ......................................................................................................... 617
123-362 No Object (UI-Panel)........................................................................................ 609 124-324 All Billings Mismatch ........................................................................................ 617
123-368 Short of UI Memory (UI-Panel)......................................................................... 609 124-325 Billing Restoration Fail ..................................................................................... 617
123-369 Invalid Interface Value (UI-Panel) .................................................................... 609 124-326 IOT Speed Not Registered............................................................................... 617
123-370 Interface Length Fail (UI-Panel) ....................................................................... 609 124-327 IOT Speed Change SW Fail............................................................................. 617
123-371 Interface Parameter Fail (UI-Panel) ................................................................. 610 124-328 Punch Unit User Initial SetUp........................................................................... 618
123-372 Interface Sequence Fail (UI-Panel).................................................................. 610 124-331 ESS ROM DIMM #1 Not Found ....................................................................... 618
123-373 Channel Fail (UI-Panel).................................................................................... 610 124-332 contract data mismatch .................................................................................... 618
123-374 Invalid User Job ID (UI-Panel) ......................................................................... 610 124-333 ASIC Fail (Panther) .......................................................................................... 618
123-375 Internal Resource Fail (UI-Panel)..................................................................... 610 124-334 Standard Font ROM Error ................................................................................ 618
123-376 Internal Memory Fail (UI-Panel) ....................................................................... 610 124-335 Font ROM Not Found....................................................................................... 618
123-377 UI Timer Fail (UI-Panel) ................................................................................... 610 124-337 ESS Standard RAM Error ................................................................................ 619
123-378 Interface Format Fail (UI-Panel)....................................................................... 611 124-338 Same Font ROMs Found ................................................................................. 619
123-379 Dispatch Fail (UI-Panel) ................................................................................... 611 124-339 ROM DIMM of Another Product Found ............................................................ 619
123-380 Copy Interface Fail (UI-Panel).......................................................................... 611 124-340 CRUM Market fail ALL ..................................................................................... 619
123-381 Fax Interface Fail (UI-Panel) ............................................................................ 611 124-341 CRUM Market fail MCU.................................................................................... 619
123-382 Scanner Interface Fail (UI-Panel)..................................................................... 611 124-342 CRUM Market fail SYS 1.................................................................................. 619
123-383 Report Interface Fail (UI-Panel) ....................................................................... 611 124-343 CRUM Market fail SYS 2.................................................................................. 619
123-384 Server Access Fail (UI-Panel).......................................................................... 611 124-344 All Billings Metertypes Mismatch...................................................................... 620
123-385 Service Object Overflow (UI-Panel) ................................................................. 611 124-345 Billing Meter Type Restoration Fail .................................................................. 620
123-386 Invalid Service Object (UI-Panel) ..................................................................... 612 124-346 All Billing CountTypes Mismatch...................................................................... 620
123-387 Invalid Service Object Attribute (UI-Panel)....................................................... 612 124-347 Billing CountType Restoration Fail................................................................... 620
123-388 Attribute Fail (UI-Panel).................................................................................... 612 124-348 All Modal Break Points Mismatch..................................................................... 620
123-389 Argument Fail (UI-Panel) ................................................................................. 612 124-349 Modal Break Point Restoration Fail.................................................................. 620
123-390 Job Parameter Fail (UI-Panel) ......................................................................... 612 124-350 CRUM OEM fail ALL ........................................................................................ 620
123-391 Job Actual Parameter Fail (UI-Panel) .............................................................. 612 124-351 CRUM OEM fail MCU ...................................................................................... 621
123-392 Auditron Fail (UI-Panel).................................................................................... 612 124-352 CRUM OEM fail SYS 1 .................................................................................... 621
123-393 EP Fail (UI-Panel) ............................................................................................ 612 124-353 CRUM OEM fail SYS 2 .................................................................................... 621
123-394 File Access Fail (UI-Panel)............................................................................... 613 124-360 CRUM validation fail ALL ................................................................................. 621
123-395 NVM Fail (UI-Panel) ......................................................................................... 613 124-361 CRUM validation fail MCU ............................................................................... 621
Version 1.2 2010/08

2-23
2-24 Version 1.2
124-362 CRUM validation fail SYS 1.............................................................................. 621 133-211 Fax Parameter Value Invalid............................................................................ 633
124-363 CRUM validation fail SYS 2.............................................................................. 622 133-212 Fax Read Erro No Data ................................................................................... 633
124-372 IOT sc Soft Fail................................................................................................. 622 133-213 Fax Read Error-Invalid Data ............................................................................ 633
124-373 IOT Manager SW Fail....................................................................................... 622 133-214 Fax USB Open Fail in Initializing ..................................................................... 633
124-374 IOT IM DeviceDriver SW Fail ........................................................................... 622 133-215 Fax USB Device Fatal Error............................................................................. 633
124-380 CRUM Market fail ALL (2) ................................................................................ 622 133-216 Fax USB Host Fatal Error ................................................................................ 633
124-381 CRUM Market fail MCU (2) .............................................................................. 622 133-217 Fax Manager Short of Memory ........................................................................ 633
124-382 CRUM Market fail SYS 1 (2) ............................................................................ 622 133-218 Fax Card Message Library Short of Memory ................................................... 634
124-383 CRUM Market fail SYS 2 (2) ............................................................................ 623 133-219 Fax Short of Work Memory .............................................................................. 634
124-390 CRUM OEM fail ALL (2) ................................................................................... 623 133-220 Fax Control task detects error.......................................................................... 634
124-391 CRUM OEM fail MCU (2) ................................................................................. 623 133-221 Fax Card not respond when system is Booting ............................................... 634
124-392 CRUM OEM fail SYS 1 (2) ............................................................................... 623 133-222 Fax Card does not respond intervally .............................................................. 634
124-393 CRUM OEM fail SYS 2 (2) ............................................................................... 623 133-223 Fax Card Reset................................................................................................ 634
124-700 Trimming Cancelled ......................................................................................... 624 133-224 Controller ROM Fax Card ROM mismatch ...................................................... 634
124-701 Output tray changed from Side Tray ................................................................ 624 133-225 Fax address book illegal setting....................................................................... 635
124-702 Output tray changed from Stacker ................................................................... 624 133-226 Illegal country code for Fax .............................................................................. 635
124-703 Booklet Tray to Center Tray ............................................................................. 624 133-280 Fax Option Slot1 Board Fail ............................................................................. 635
124-704 Envelop Folder Tray to Center Tra................................................................... 624 133-281 Received unknown message ........................................................................... 635
124-705 Punching Canceled .......................................................................................... 624 133-282 Fax Card download fail .................................................................................... 635
124-706 Folding Canceled ............................................................................................. 624 133-283 Fax report mail box not open ........................................................................... 635
124-708 Changed To Sub Tray ...................................................................................... 624 133-700 Staple/Punch Canceled ................................................................................... 635
124-709 Stapler sheets counts over warning ................................................................. 625 133-710 Tray select fail. Used SMH instead.................................................................. 635
124-710 Output Tray changed from MailBoxSorter........................................................ 625
134-xxx FIP
125-xxx FIP 134-210 Fax Cont Parameter Invalid ............................................................................. 637
125-311 PSWcont Unexpected Fail ............................................................................... 627 134-211 Fax Card Main Board Failure........................................................................... 637
127-xxx FIP 202-xxx FIP

127-210 DFE Communication Fail ................................................................................. 629 202-399 JME Soft Fatal error......................................................................................... 639
127-211 DFE Parameter Error ....................................................................................... 629
127-212 ExtPrint Check Mode Error............................................................................... 629 500-xxx FIP
127-213 ExtPrint I/F Mismatch ....................................................................................... 629 500-030 DC612 Print NG By IOT Wait State ................................................................. 641
127-220 DEF Communicaiton Error (video) ................................................................... 629 500-990 DC612 Print NG By Any Reason ..................................................................... 641
127-221 DEF Communicaiton Error (Command) ........................................................... 629 2.4 NET System Fault Check
127-310 ESR Task Fatal error........................................................................................ 629
2.4.1 Interface (Physical/Logical) ................................................................................... 643
127-311 ExtPRTc Fatal Error ......................................................................................... 629
2.4.2 "Cannot connect to the network" or "Print is not found from the PC" .................... 643
127-312 DFE Video Link Fail.......................................................................................... 630 2.4.3 No output is available, no data is printed .............................................................. 644
127-313 ESS Video Link Fail.......................................................................................... 630
2.4.4 Printing can be performed but abnormally ............................................................ 644
127-314 WSD Print S/W Fail .......................................................................................... 630
2.4.5 Network-Related Details Check Flow.................................................................... 645
127-315 ThinPrint S/W Fail ............................................................................................ 630
127-320 DFE Critical Fail ............................................................................................... 630 2.5 Log
127-337 JobTemplate HDD Write Error ......................................................................... 630 2.5.1 Logging/Extraction Tools Functional Instructions.................................................. 653
127-342 JobTemplate Monitor Fail................................................................................. 631 2.5.2 Logging/Extraction Tools Operational Instructions................................................ 653
127-353 LPD Soft Fatal error ......................................................................................... 631 2.5.3 Colleting log by using [Logging/Extraction Tool. exe] ........................................... 654
127-354 FTP Server Software Fail ................................................................................. 631 2.5.4 Collecting Logs by using [CoPAnDA2.exe] ........................................................... 655
127-396 MailIO Soft Fatal error ...................................................................................... 631
127-398 IPP Soft Fatal error........................................................................................... 631 2.6 Software Download
127-399 JME Soft Fatal error ......................................................................................... 631 2.6.1 Software Download ............................................................................................... 657
127-700 SIP Registration Fail......................................................................................... 631
2.7 List of Collected Reports by Job
133-xxx FIP 2.7.1 List of Collected Reports by Job ........................................................................... 659
133-210 Fax Parameter incorrect................................................................................... 633
2.1.1 How to Troubleshoot 2.1.2 Glossary
Procedure The following terminology are used throughout the troubleshooting section. The meaning of these
terminology must be fully understood when performing problem analysis.
Troubleshooting procedures are roughly divided into two categories.
Level 1 Troubleshooting:
Level 1 Troubleshooting (Level 1 FIP) is the first step to diagnose a problem. Level 1 FIP asks you Common terms:
whether any Fault Code and other problematic symptoms exist, guiding you to Level 2
• Fault Code
Troubleshooting or BSD to resolve the problem.
This 6-digit code appears when the machine found problems. The first 3 digits show the Chain No.
Level 2 Troubleshooting:
Level 2 Troubleshooting is a diagnostic procedure of separating a problem by Fault Code, that correspond with the Chain No. of BSD.
document/paper jam and other problematic symptoms. Performing a FIP or an appropriate • Activate(Deactivate)
procedure in the check out list enables you to discover causes of a problem in a short period of time. To mechanically push (release) the actuator of the switch or the connected mechanical linkage.
• Fault Code: When a Fault Code alerts you to a machine failure, perform appropriate • Block
troubleshooting items, by referring to Level 2 Troubleshooting. To place a sheet of document or paper on the photo sensor surface for detection.
Other troubleshooting: • Check
• Generic FIP: This is the generic check procedure for troubleshooting general electric parts such as
To visually check for operation failure of parts such as relay or mechanical linkage, and the failure
Motor, Relay, Solenoid, Switch and Sensor etc.
status of the parts.
Service Mode/UI Diagnostic Mode:
• Enter the Service mode.
This shows the purposes and usage of the diagnostic program for the machine, and how to read
diag data. To enter the Service mode by following the procedure described in Chapter 2 How to use the
Service Mode.
How to proceed troubleshooting and Cautions:
• Enter the UI Diag. mode.
• First, perform Level 1 FIP to categorize a problem. Second, proceed to an appropriate Level 2 FIP
or BSD to resolve the problem. To find the causes of the problem using FIP or check chart etc., To enter the UI Diag. mode by following the procedure described in Chapter 2 How to use the UI
thoroughly read the instructions and follow the procedure properly. Sometimes, when two or more Diag. mode (UI Diagnostics mode).
causes exist, they cannot be identified at once, so the same FIP should be repeated. In this case, • Check the wire for a short circuit.
pay attention to a different judgment made in the process of the same FIP. Turn the power OFF. Measure the resistance between the wire and the frame using the ohm range
• The generic check procedure for the general electric parts (Motor, Relay, Solenoid, Switch and of a tester.
Sensor etc.) is not shown in each troubleshooting for some cases. In such a case, only the causes • Check the wire for an open circuit.
of the troubles are shown using the expressions below. Therefore, if you do not know how to check,
Turn the power OFF. Measure the resistance between both ends of the wire using the ohm range of
proceed to troubleshooting by referring to Generic FIP. a tester.
E.g. Enter DC330[xxx-xxx].Insert paper from the tray side. Does the indication show "Low"? • Select DC330[xxx-xxx].
Y N
Enter DC330 Component Control by following the procedure described in the Service Mode section
Repair xxxxxx SENSOR using Sensor Failure FIP.
in Chapter 2. (Hereinafter for PC-Diag only) Then, either select the applicable parts from the desired
~ module or enter Chain Link No. [xxx-xxx] by selecting [Direct Code Input].
• Check the voltage level.
Table 1
Voltage Level Range
+3.5VDC (H) +3.33 ~ +3.68VDC

(L) 0.0 ~ +1.0VDC
+5VDC (H) +4.85 ~ +5.36VDC

(L) 0.0 ~ +1.0VDC
Version 1.2 2010/08 2.1 Preface

2-25
2.1.1 How to Troubleshoot 2-26 Version 1.2
Table 1 2.1.3 How to use Controller FIP

Due to standardization of Controllers, some machines with different names have the common Controller
Voltage Level Range
installed. They also display the same Fault Code.
+12VDC (H) +11.4 ~ +12.6VDC

2.3 Controller FIP in this manual describes all the Faults FIPs for the machine-independent Controllers.
(L) 0.0 ~ +1.5VDC
Therefore, some Fault FIPs are not displayed in some machines. In that case, they must be ignored.
+13.3VDC (H) +12.64 ~ +13.97VDC
Refer to the corrective actions for the displayed Fault to repair the trouble. The following shows the flow
(L) 0.0 ~ +1.5VDC
of actual use.
+24VDC (H) +23.28 ~ +25.73VDC
(L) 0.0 ~ +3.0VDC 1. Refer to the FIP corresponding to the displayed 6-digit Fault Code.
2. Follow the instructions in the FIP and proceed with the corrective action.
• Exit the problem analysis procedure. 3. When the following items are stated in the corrective action, perform the appropriate corrective
Mechanical problems: This phrase is used when moving to machine adjustment and parts actions to repair the trouble. If the problem persists, obtain the logs and request Support G for
support to repair the trouble.
replacement. Read all the items (describing the main causes) and find out the causes of a problem
by comparing them with the symptoms shown by the machine. • Refer to "OF-xx".
• PL4.2: Refer to PL4.2 in Chapter 5 Parts List. • Perform "NET System Failure Check".
• CH 6.2 Zone J4: Refer to 6.2 Zone J4 in Chapter 9 BSD. • Obtain "LOG".
• REP 4.1.3: Refer to REP 4.1.3 in Chapter 4. • Perform "Software Download".
• ADJ 4.1.3: Refer to ADJ4.1.3 in Chapter 4. Though the repair procedures for those are not stated in FIP, they are stated in a referenced
section. Refer to the referenced section to proceed with the procedures.
• Replace the parts in sequence: When it is impossible to analyze causes of a problem further,
replace the parts in sequence. The part with a higher replacement frequency or higher possibility of NOTE: Some codes in IOT Fault Code (024-xxx) are repeated in 2.2 IIT, IOT & Option FIP. In that
causing a problem is listed first for replacement. case, refer to the procedures in both sections.
NOTE: In OF-xxx, the replacing parts "IISS PWB", "IOT PWB", and "ESS PWB" are used. However,
they are also referred to as IIT/IPS PWB, MCU PWB, and Mother PWB respectively in some
machines. The function names need to be replaced with machine-specific PWB to perform
replacement.
2.1.4 Controller Chain-Link No. Definition Table 1
1. Chain No. Definition ChainNo Subsystem Name Description

Chain No. is used to identify the Controller module in which an error has occurred. X62 IISS Detects IIT-related errors under Cont’s control.
X63 IISS(Ext) Detects IIT Extension Board-related errors under Cont’s
Table 1 control.
ChainNo Subsystem Name Description X65 DADF-250 Detects DADF-related errors under Cont’s control.
X02 CONT(UI-EWS) Detected by the EMS function module of the Controller. IOT(PH) Detects Paper Handling-related errors under Cont’s control.
X03 CONT (IITsc) Detected by the IIT function module of the Controller. X89 RegiCon Detects RegiCon-related errors under Cont’s control.
X05 DADF Detected by the DADF function module of the Controller. X91 IOT(Xero) Detects Xero-related errors under Cont’s control.
X10 FUSER Detected by the FUSER function module of the Controller. X92 IOT(ProCon) Detects Xero-related errors under Cont’s control.
X11 Sorter Detected by the MailBoxSorter function module of the X93 IOT(Deve) Detects ProCon-related errors under Cont’s control.
Controller. X94 IOT(Xfer) Detects Transfer-related errors under Cont’s control.
Finisher(OUT) Detects Finisher-related errors under the Cont’s control.
X16 ESS (Back End) Detected by the DADF function module of the Controller. 2. Link No. Definition and Error Classification
X17 ESS (Front End) Detected by the DADF function module of the Controller. Classifications of the occurred errors are identified by Link No.
X18 Network Connect Detects Network Connect-related errors under Cont’s
Table 2
control.
X21 CONT (EP) Detects EP-related errors under Cont’s control.
Link No Error Classification Description
X22 EP Acc side Detects EP Accessory-related errors under Cont’s control.
X23 Panel (Web included) Detects Panel-related errors under Cont’s control. 210~299 Local Fail This is an error that must not occur, or "Failure".
X24 CONT (IOTsc) Detects IOTsc-related errors under Cont’s control. Some parts of the service or service function that uses an
X25 CONT (PSW I/F) Detects PSWI/F-related errors under Cont’s control. accessory or connected device cannot operate because the
accessory or connected device cannot operate.
X26 CONT (JRM and others) Detects JRM-related errors under Cont’s control.
CE Diag functions are available. However, a user can clear
X27 CONT (external I/F) Detects External IF-related errors under Cont’s control. user installed options by replacing them.
X31 CONTExtension Board Detects Extension Board-related errors under Cont’s control.
X33 CONT (FAX) Detects FAX-related errors under Cont’s control. 210~299 Service Fail This is an error that must not occur, or "Fatal Failure".
Fax services and Media services cannot be provided because
X34 FaxCard FaxCard Mother detects errors.
the USB-IF connected FaxCard/MediaDrive machine, etc. has
X35 FaxCard(G3) The G3 function module of FaxCard detects errors. a failure/abnormal operation in an externally connected part or
035-5xx is for FAXmini. even in the same machine package.
X36 FaxCard(G4) The G4 function module of FaxCard detects errors. However, the services that do not affect the faulty part, such as
X38 DGS(MDSS) Detects MDSS-related errors under Cont’s control. Copy Service and Scan Service, can be executed.
X39 DGS(MDS) Detects MDS-related errors under Cont’s control.
310~399 System Fail/Sub This is an error that must not occur, or "Fatal Failure".
X41 IOT(Mgr) Detects Manager-related errors under Cont’s control. System Fail Users can only perform recovery by turning the power OFF
X42 IOT(Drive) Detects Drive-related errors under Cont’s control. then ON. The machine cannot perform system or subsystem
X45 IOT(IM) Detects IM-related errors under Cont’s control. operations and it needs maintenance.
X46 IOT(HVPS) Detects HVPS-related errors under Cont’s control. The Diag. functions can be operated for CE purpose but the
system fail at Cont initialization (startup) guarantees only the
X47 IOT(OutCon) Detects OutCon-related errors under Cont’s control.
DC131 NVM Read/Write and DC132 operations. Other Diag.
X48 IF Module Detects errors related to IF for HCS/Finisher under Cont’s may be operated but not guaranteed.
control.
X49 HCS Detects HCS-related errors under Cont’s control.
X50 Cont(JAM-Zone) Detects JAM-related errors under Cont’s control.
X61 IOT (ROS) Detects ROS-related errors under Cont’s control.
Version 1.2 2010/08 2.1.1 How to Troubleshoot

2-27
2.1.1 How to Troubleshoot 2-28 Version 1.2
Table 2
Link No Error Classification Description
400~498 Time Bomb This fail occurs in normal operation, so it is not referred to
(Information) as "Failure" but needs "Any Actions".
Notify the machine state in which user operation is temporarily
limited and "why the machine cannot be operated
immediately".
Notify the expected life (ERU life expectation) of consumable
replacement parts.
600~699 Hidden Fail or History This is not defined as "Failure".

This is a fault that does not affect job operations and does not
need to notify users. This may be repaired automatically by the
machine.
700~799 Job Fail This also occurs in normal operation and is not defined as
"Failure".
This failure occurs when the system detects that job operation
cannot be continued. At the time when error is detected, the
process is aborted.
This is a fault that can be recovered by repeating the
operation. If the fault persists after repeating the operation, it
becomes a "Trouble".In this case, a software failure may cause
the trouble.
700~799 Warning This also occurs in normal operation and is not defined as
"Failure".
Warning is issued only during job execution. If a user operation
instruction cannot be performed as desired due to [any
conditions], the job is continued by changing the settings in the
device and the message [Job is continued by changing
settings] is displayed in the panel.
910~990 Operation Error/ This also occurs in normal operation and is not defined as
Notice Error "Failure".
At the time when error is detected, the job is paused and the
user interruption screen is displayed in the panel.
This is a fault with which the job can be continued by clearing
the cause.
A
005-121 DADF Feed Out Sensor On Jam • Between J754 pin-B2 and J754 pin-B5/B6
Is the resistance approx. 1Ohm for each?
BSD-ON:CH5.5
Y N
After feeding started (DADF Feed Motor On (CW)) in Duplex, the DADF Feed Out Sensor did not turn ON Replace the DADF Feed Motor (PL 51.5).
within the specified time.
Replace the DADF PWB (PL 51.2).
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Check the following:
Procedure • The document path for foreign substances.
Remove the DADF Rear Cover and open the Top Cover. • The DADF Feed/Nudger Roll for contamination, wear or revolution failure.
Enter the Diag Mode, turn ON DC330 [005-205]. Activate the Actuator of the DADF Feed Out Sensor • The DADF Feed Out Sensor Actuator for disengagement, drag and damage.
manually. Does the display change between High/Low?
Y N
Disconnect the DADF Feed Out Sensor connector J772. Is High displayed?
Y N
Check the wire between the DADF Feed Out Sensor J772-2 and the DADF PWB J757-5 for a
short circuit. If no problems are found, replace the DADF PWB (PL 51.2).
Is the voltage between J772-1 (+) and J772-3 (-) +5VDC?

Y N
Check the wires between the DADF PWB J757-6 and the DADF Feed Out Sensor J772-1, as
well as between the DADF PWB J757-4 and the DADF Feed Out Sensor J772-3 for open
circuits and poor contacts.
Replace the DADF Feed Out Sensor (PL 51.9).
Press the Stop button.

Turn ON DC330 [005-019] (DADF Feed Motor). Does the DADF Feed Motor operate?
Y N
Is the voltage between the DADF Feed Motor J776-5/2 (+) and the GND (-) +24VDC?
Y N
Is the voltage between the DADF PWB J754-B1/B2 (+) and the GND (-) +24VDC?
Y N
Is the voltage between the DADF PWB J753-2 (+) and the GND (-) +24VDC?
Y N
Refer to BSD CH5.1 and check the +24VDC circuit to the DADF PWB J753-2.
Check the wires between the DADF PWB J754-B1 and the DADF Feed Motor J776-5, as well
as between the DADF PWB J754-B2 and the DADF Feed Motor J776-2 for an open circuit
and poor contact.
Turn the power OFF and disconnect J754 from the DADF PWB.
Measure the wire wound resistance of the Motor.
• Between J754 pin-B1 and J754 pin-B3/B4
A
Version 1.2 2010/08 2.2 Product FIP
2-29
Troubleshooting
Troubleshooting ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
CHAIN 5 2-30 Version 1.2
A
005-122 DADF Simplex/Side 1 Pre Regi Sensor On Jam Is the resistance approx. 1Ohm for each?
Y N
BSD-ON:CH5.5
Replace the DADF Feed Motor (PL 51.5).
• After Pre-Feed started for the first sheet (DADF Feed Motor On (CW)) in Simplex and Duplex, the
DADF Pre Regi Sensor did not turn ON within the specified time.
• After Pre-Feed started for the second sheet onwards (DADF Feed Motor On (CW)) in Duplex, the Check the following:
DADF Pre Regi Sensor did not turn ON within the specified time. • The document path for foreign substances.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. • Overly strong Retard pressure.
• The DADF Pre Regi Sensor Actuator for disengagement, drag and damage.
Procedure
Open the Top Cover and remove the Invert Chute.
Enter the Diag Mode, turn ON DC330 [005-206]. Block the DADF Pre Regi Sensor using a sheet of
paper, etc. Does the display change to High?
Y N
Disconnect the DADF Pre Regi Sensor connector J774. Does the display change to High?
Y N
Check the wire between the DADF Pre Regi Sensor J774-2 and the DADF PWB J757-11 for
a short circuit. If no problems are found, replace the DADF PWB (PL 51.2).
Is the voltage between J774-1 (+) and J774-3 (-) +5VDC?

Y N
Check the wires between the DADF PWB J757-12 and the DADF Pre Regi Sensor J774-1, as
well as between the DADF PWB J757-10 and the DADF Pre Regi Sensor J774-3 for open
Replace the DADF Pre Regi Sensor (PL 51.17).

Y N
Y N
Y N
Y N
and poor contact.
Turn the power OFF and disconnect J754 from the DADF PWB.
A
A B
005-123 DADF Simplex/Side 1 Regi Sensor On Jam Turn the power OFF and disconnect J754 from the DADF PWB.
BSD-ON:CH5.6 • Between J754 pin-B1 and J754 pin-B3/B4
After Pre Regi operation started (DADF Feed Motor On (CCW)), the DADF Regi Sensor did not turn ON
within the specified time. Is the resistance approx. 1Ohm for each?
Y N
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. Replace the DADF Feed Motor (PL 51.5).
Procedure Replace the DADF PWB (PL 51.2).

Open the Top Cover and remove the Invert Chute.
Enter the Diag Mode, turn ON DC330 [005-110]. Turn ON the DADF Regi Sensor using a sheet of paper, • The document path for foreign substances.
etc. Does the display change to "H" (opposite to the voltage level)? • The Transportation Roll for contamination, wear or revolution failure.
Y N
Remove the DADF Rear Cover. Is the voltage between the DADF PWB J757-14 (+) and the
GND (-) +5VDC?
Y N
Is the voltage between the DADF Regi Sensor J775-2 (+) and the GND (-) +5VDC?
Y N
Check the connection between the DADF Regi Sensor J775-2 and the DADF PWB J757-14
for an open circuit and poor contact.
Is the voltage between the DADF Regi Sensor J775-1 (+) and J775-3 (-) +5VDC?
Y N
Check the wires between the DADF PWB J757-15 and the DADF Regi Sensor J775-1, as
well as between the DADF PWB J757-13 and the DADF Regi Sensor J775-3 for open circuits
and poor contacts.
Replace the DADF Regi Sensor (PL 51.17).

Y N
Y N
Y N
Y N
and poor contact.
A B 1.2
Version 2010/08 CHAIN 5
2-31
Troubleshooting
2010/08
005-125 DADF Regi Sensor Off Jam 005-131 DADF Invert Sensor On Jam (During Invert)
BSD-ON:CH5.6 BSD-ON:CH5.6
After the DADF Pre Regi Sensor turned OFF, the DADF Regi Sensor did not turn OFF within the After the DADF Regi Sensor turned ON at Invert, the DADF Invert Sensor did not turn ON within the
specified time. specified time.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action Cause/Action
Check the following: Check the following:
• Transportation failure due to foreign substance in the document path • Transportation failure due to foreign substance in the document path
• The surface of the roll for foreign substance • The surface of the roll for foreign substance
• The surface of the roll for wear • The surface of the roll for wear
• DADF Feed Motor: DC330 [005-017] (PL 51.5) • DADF Regi Motor: DC330 [005-038] (PL 51.5)
• DADF Regi Motor: DC330 [005-038] (PL 51.5) • Check the circuit between the DADF Regi Sensor and the DADF PWB
• Check the circuit between the DADF Regi Sensor and the DADF PWB • Check the circuit between the DADF Inverter Sensor and the DADF PWB
• Check the circuit between the DADF Pre Regi Sensor and the DADF PWB • DADF Regi Sensor: DC330 [005-110] (PL 51.17)
• DADF Regi Sensor: DC330 [005-110] (PL 51.17) • DADF Invert Sensor: DC330 [005-211] (PL 51.9)
• DADF Pre Regi Sensor: DC330 [005-206] (PL 51.17) • DADF PWB failure. (PL 51.2)
• DADF PWB failure. (PL 51.2)
005-132 DADF Invert Sensor On Jam 005-134 DADF Inverter Sensor Off Jam (During Invert)
After the Read Speed Control operation started (DADF Regi Motor On (CCW)), the DADF Invert Sensor • After the DADF Regi Sensor turned OFF at Invert of the last document, the DADF Inverter Sensor
did not turn ON within the specified time. did not turn OFF within the specified time.
• During the Invert where there is a next document, after the Read Speed Control operation started
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. (DADF Regi Motor On (CCW)), the DADF Inverter Sensor did not turn OFF within the specified time.
Cause/Action NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
• Transportation failure due to foreign substance in the document path Check the following:
• The surface of the roll for foreign substance
• Transportation failure due to foreign substance in the document path
• The surface of the roll for wear
• DADF Regi Motor: DC330 [005-038] (PL 51.5)
• Check the circuit between the DADF Inverter Sensor and the DADF PWB
• DADF Invert Sensor: DC330 [005-211] (PL 51.9)
• Check the circuit between the DADF Regi Sensor and the DADF PWB
• DADF Regi Sensor: DC330 [005-110] (PL 51.17)
Version 1.2 2010/08 CHAIN 5

2-33
Troubleshooting
2010/08
005-135 DADF Side 2 Pre Regi Sensor On Jam 005-136 DADF Side 2 Regi Sensor On Jam
After the Invert operation started (DADF Regi Motor On (CW)) at Invert, the DADF Pre Regi Sensor did After the DADF Pre Regi Sensor turned ON at Invert, the DADF Regi Sensor did not turn ON within the
not turn ON within the specified time. specified time.
• Transportation failure due to foreign substance in the document path • Transportation failure due to foreign substance in the document path
• The surface of the roll for foreign substance • The surface of the roll for foreign substance
• The surface of the roll for wear • The surface of the roll for wear
• DADF Regi Motor: DC330 [005-038] (PL 51.5) • DADF Feed Motor: DC330 [005-017] (PL 51.5)
• Check the circuit between the DADF Pre Regi Sensor and the DADF PWB • Check if the Exit Roll is nipping properly. (Including the operations of Exit Nip Release Solenoid
• DADF Pre Regi Sensor: DC330 [005-206] (PL 51.17) (DC330 [005-072])) (PL 51.6)
• DADF PWB failure. (PL 51.2) • Check the circuit between the DADF Pre Regi Sensor and the DADF PWB
• The Invert Gate for operation failure • DADF Pre Regi Sensor: DC330 [005-206] (PL 51.17)
• Check if the Exit Roll is nipping properly. (Including the operations of Exit Nip Release Solenoid • Check the circuit between the DADF Regi Sensor and the DADF PWB
(DC330 [005-072])) (PL 51.6) • DADF Regi Sensor: DC330 [005-110] (PL 51.17)
005-139 DADF Invert Sensor Off Jam 005-145 DADF Regi Sensor Off Jam (Invert)
• After the DADF Regi Sensor turned OFF in the Scan operation, the DADF Invert Sensor did not turn After the DADF Pre Regi Sensor turned OFF at Invert, the DADF Regi Sensor did not turn OFF within the
OFF within the specified time. specified time.
• During the Simplex scan operation where there is a next document, after the Next Document Scan
Read Speed Control started (DADF Regi Motor On (CCW)), the DADF Inverter Sensor did not turn NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
OFF within the specified time.
Cause/Action
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. Check the following:
Cause/Action • Transportation failure due to foreign substance in the document path
• Transportation failure due to foreign substance in the document path • The surface of the roll for wear
• The surface of the roll for foreign substance • DADF Regi Motor: DC330 [005-038] (PL 51.5)
• The surface of the roll for wear • DADF Feed Motor: DC330 [005-017] (PL 51.5)
• The Invert Gate for operation failure • Check the circuit between the DADF Regi Sensor and the DADF PWB
• DADF Regi Motor: DC330 [005-038] (PL 51.5) • DADF Regi Sensor: DC330 [005-110] (PL 51.17)
• Check if the Exit Roll is nipping properly. (Including the operations of Exit Nip Release Solenoid • Check the circuit between the DADF Pre Regi Sensor and the DADF PWB
(DC330 [005-072])) (PL 51.6) • DADF Pre Regi Sensor: DC330 [005-206] (PL 51.17)
• Check the circuit between the DADF Regi Sensor and the DADF PWB • DADF PWB failure. (PL 51.2)

2-35
Troubleshooting
2010/08
005-146 DADF Pre Regi Sensor Off Jam 005-147 DADF Pre Regi Sensor Off Jam (Invert)
• After the DADF Feed Out Sensor turned OFF in Simplex, the DADF Pre Regi Sensor did not turn After the DADF Regi Motor turned ON at Invert, the DADF Pre Regi Sensor did not turn OFF within the
OFF within the specified time. specified time.
• After the DADF Regi Motor turned ON in Duplex, the DADF Pre Regi Sensor did not turn OFF within
the specified time. NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. Cause/Action
Cause/Action
Check the following: • Transportation failure due to foreign substance in the document path
• Transportation failure due to foreign substance in the document path
• Check the circuit between the DADF Regi Sensor and the DADF PWB
• The Invert Gate for operation failure
• Check if the Exit Roll is nipping properly. (Including the operations of Exit Nip Release Solenoid)
DC330 [005-072] (PL 51.6) • DADF Invert Sensor: DC330 [005-211] (PL 51.9)
• Check the circuit between the DADF Pre Regi Sensor and the DADF PWB • DADF PWB failure. (PL 51.2)
• DADF Pre Regi Sensor: DC330 [005-206] (PL 51.17)
005-194 Mixed Size Mismatch Jam 005-196 Size Mismatch Jam On No Mix-Size
BSD-ON:CH5.3 BSD-ON:CH5.4, CH5.2, CH5.3
In Mixed Size Originals, it was detected that the size in the Fast Scan Direction was different from the A document in a different size from the first document was detected in the No Mix mode.
width of the document guide.
Cause/Action
Cause/Action Check the following:
• DADF Tray Set Guide Sensor 1-3: DC330 [005-215/216/217] (PL 51.10)
• Check that the DADF Tray Set Guide operates normally. • DADF APS Sensor 1: DC330 [005-218] (PL 51.17)
• Check the circuit between the DADF Tray Set Guide Sensor 1-3 and the DADF PWB • Document Tray Size Sensor 1/2 : DC330 [005-221/222] (PL 51.10)
• DADF Tray Set Guide Sensor 1-3: DC330 [005-215/216/217] (PL 51.10) If no problems are found, replace the DADF PWB (PL 51.2).

2-37
Troubleshooting
2010/08
005-197 Prohibit Combine Size Jam 005-198 Too Short Size Jam
A prohibited size combination was detected. It was detected that the document length in Slow Scan direction was out of the specifications.
Cause/Action • Simplex mode: shorter than 85mm

Explain to the customer that the following combinations are prohibited. • Duplex mode: shorter than 110mm
• 5.5 x 8.5 SEF and all the other document sizes.
• A5 SEF and all the other document sizes. Cause/Action
• B5 SEF, plus 11 x 15 SEF, 11 x 17 SEF, A4 LEF, A3 LEF, 8.5 x 11 LEF. Check the document size a user has scanned. If its length is within the available range for DADF feeding,
• 16K SEF, plus 11 x 15 SEF, 11 x 17 SEF, A4 LEF, and A3 LEF. check the circuit between the DADF Pre Regi Sensor, the DADF Feed Out Sensor, and the DADF PWB.
If no problems are found, replace the DADF PWB (PL 51.2).

005-199 Too Long Size Jam 005-210 DADF Download Fail
It was detected that the document length in Slow Scan direction was out of the specifications. When the IISS starts up (Power ON/Sleep recovery), it was detected that the DADF is in Download
Mode.
• Simplex and Duplex modes: 431.9mm or longer
• Fax mode: 1501.0mm or longer Cause/Action
Perform the DADF software download.
Cause/Action
Check the document size a user has scanned. If its length is within the available range for DADF feeding,
check the circuit between the DADF Pre Regi Sensor, the DADF Feed Out Sensor, and the DADF PWB.

2-39
Troubleshooting
2010/08
005-275 DADF RAM Test Fail 005-280 DADF EEPROM Fail

The DADF PWB RAM failed during the Read/Write operation. (At Power ON) The DADF EEPROM Read/Write operation failed.
If the problem persists after turning the power OFF then ON, replace the DADF PWB (PL 51.2). If the problem persists after turning the power OFF then ON, replace the DADF PWB (PL 51.2).
005-305 DADF Feeder Cover Interlock Open (when running) 005-906 DADF Feed Out Sensor Static Jam
The Feeder Cover Interlock was opened during DADF operation. The DADF Feed Out Sensor turns ON at the following timings.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. 1. When Power is ON
2. At Feeder Cover Interlock Close
Cause/Action
3. At Platen Interlock Close
• The DADF Feeder Cover for a mismatch.
• DADF Interlock Switch: DC330 [005-212] (PL 51.7)
Cause/Action
If the problem persists, check the circuit between the DADF Interlock Switch and the DADF PWB. If no
problems are found, replace the DADF PWB (PL 51.2).
• Check the DADF Feed Out Sensor for remaining paper, the Actuator for return failure, foreign
substances, contamination on sensors, and etc.
• DADF Feed Out Sensor: DC330 [005-205] (PL 51.6)
If the problem persists, check the circuit between the DADF Feed Out Sensor and the DADF PWB. If no
problems are found, replace the DADF PWB (PL 51.2).

2-41
Troubleshooting
2010/08
005-907 DADF Pre Regi Sensor Static Jam 005-908 DADF Regi Sensor Static Jam
The DADF Pre Regi Sensor turns ON at the following timings: The DADF Regi Sensor turns ON at the following timings:
1. When Power is ON 1. When Power is ON

2. At Feeder Cover Interlock Close 2. At Feeder Cover Interlock Close
3. At Platen Interlock Close 3. At Platen Interlock Close
• Check the DADF Pre Regi Sensor for remaining paper, the Actuator for return failure, foreign • Check the DADF Regi Sensor for remaining paper, foreign substances, contamination on sensors,
substances, contamination on sensors, and etc. and etc.
• DADF Pre Regi Sensor: DC330 [005-206] (PL 51.17) • DADF Regi Sensor: DC330 [005-110] (PL 51.17)
If the problem persists, check the circuit between the DADF Pre Regi Sensor and the DADF PWB. If no If the problem persists, check the circuit between the DADF Regi Sensor and the DADF PWB. If no
problems are found, replace the DADF PWB (PL 51.2). problems are found, replace the DADF PWB (PL 51.2).
005-913 DADF Inverter Sensor Static Jam 005-915 DADF APS Sensor 1 Static Jam
The DADF Invert Sensor turns On at the timings below. The DADF APS Sensor 1 turns ON at the timings below.

• Check the DADF Inverter Sensor for remaining paper, the Actuator for return failure, foreign • Check the DADF APS Sensor 1 for remaining paper, the Actuator for return failure, foreign
substances, contamination on sensors, and etc. substances, contamination on sensors, and etc.
• DADF Invert Sensor: DC330 [005-211] (PL 51.9) • DADF APS Sensor 1: DC330 [005-218] (PL 51.17)
If the problem persists, check the circuit between the DADF Invert Sensor and the DADF PWB. If no If the problem persists, check the circuit between the DADF APS Sensor 1 and the DADF PWB. If no

2-43
Troubleshooting
2010/08
005-916 DADF APS Sensor 2 Static Jam 005-917 DADF APS Sensor 3 Static Jam
The DADF APS Sensor 2 turns ON at the timings below. The DADF APS Sensor 3 turns ON at the timings below.

• Check the DADF APS Sensor 2 for remaining paper, the Actuator for return failure, foreign • Check the DADF APS Sensor 3 for remaining paper, the Actuator for return failure, foreign
substances, contamination on sensors, and etc. substances, contamination on sensors, and etc.
• DADF APS Sensor 2: DC330 [005-219] (PL 51.17) • DADF APS Sensor 3: DC330 [005-220] (PL 51.17)
If the problem persists, check the circuit between the DADF APS Sensor 2 and the DADF PWB. If no If the problem persists, check the circuit between the DADF APS Sensor 3 and the DADF PWB. If no
005-940 DADF No Original 005-941 Doc number of sheets is insufficient
BSD-ON:- BSD-ON:-
It was detected that the document was pulled out during document feed. It was detected that some documents were missing at post-Jam recovery.
Reload the document. Follow the instructions on the UI screen to reload the document that was jammed.

2-45
Troubleshooting
2010/08
005-945 FS-Size Mismatch Jam On No Mix-Size or SS Mix-Size 005-946 SS-Size Mismatch Jam On No Mix-Size (Cont)
(Cont) BSD-ON:CH5.4, CH5.2, CH5.5, CH5.6
BSD-ON:CH5.4, CH5.3
In No Mix mode, it was detected that a document with a different size in Slow Scan (SS) direction was
transported from the DADF. (If paper was not fed, 005-946 is displayed. If paper was fed, 005-948 is
In No Mix or Slow Scan (SS) Mixed mode, it was detected that a document with a different size in Fast
Scan (FS) direction was transported from the DADF. displayed.)
(If paper was not fed, 005-945 is displayed. If paper was fed, 005-947 is displayed.)
• Document Tray Size Sensor 1/2 : DC330 [005-221/222] (PL 51.10)
• Check that the DADF Tray Set Guide operates normally. • Check the circuit between the Document Tray Size Sensor 1/2 and the DADF PWB.
• DADF Tray Set Guide Sensor 1-3: DC330 [005-215/216/217] (PL 51.10) • DADF Feed Out Sensor: DC330 [005-205] (PL 51.6)
• Check the circuit between the DADF Tray Set Guide Sensor 1-3 and the DADF PWB • DADF Regi Sensor: DC330 [005-110] (PL 51.17)
• DADF APS Sensors 1-3: DC330 [005-218/219/220] (PL 51.17) • DADF APS Sensors 1-3: DC330 [005-218/219/220] (PL 51.17)
• Check the circuit between the DADF APS Sensors 1-3 and the DADF PWB. • Check the circuit between the DADF APS Sensors 1-3 and the DADF PWB.
If no problems are found, replace the DADF PWB (PL 51.2). If no problems are found, replace the DADF PWB (PL 51.2).
005-947 FS-Size Mismatch Jam On No Mix-Size or SS Mix-Size 005-948 SS-Size Mismatch Jam On No Mix-Size
BSD-ON:CH5.4, CH5.3 BSD-ON:CH5.4, CH5.2, CH5.5, CH5.6
In No Mix or Slow Scan (SS) Mixed mode, it was detected that a document with a different size in Fast In No Mix mode, it was detected that a document with a different size in Slow Scan (SS) direction was
Scan (FS) direction was transported from the DADF. transported from the DADF. (If paper was not fed, 005-946 is displayed. If paper was fed, 005-948 is
(If paper was not fed, 005-945 is displayed. If paper was fed, 005-947 is displayed.) displayed.)
• Check that the DADF Tray Set Guide operates normally. • Document Tray Size Sensor 1/2 : DC330 [005-221/222] (PL 51.10)
• DADF Tray Set Guide Sensor 1-3: DC330 [005-215/216/217] (PL 51.10) • Check the circuit between the Document Tray Size Sensor 1/2 and the DADF PWB.
• Check the circuit between the DADF Tray Set Guide Sensor 1-3 and the DADF PWB • DADF Feed Out Sensor: DC330 [005-205] (PL 51.6)
• DADF APS Sensors 1-3: DC330 [005-218/219/220] (PL 51.17) • DADF Regi Sensor: DC330 [005-110] (PL 51.17)
• Check the circuit between the DADF APS Sensors 1-3 and the DADF PWB. • DADF APS Sensors 1-3: DC330 [005-218/219/220] (PL 51.17)
If no problems are found, replace the DADF PWB (PL 51.2). • Check the circuit between the DADF APS Sensors 1-3 and the DADF PWB.

2-47
Troubleshooting
2010/08
010-330 Fuser Motor Fail 010-360 IH Driver Input High Voltage Fail
BSD-ON:CH10.1, CH9.29 BSD-ON:CH10.3, CH1.2
The Fuser Drive Motor revolution failure was detected. The input voltage of the IH Driver is high voltage (150VAC or higher). (Status code 0x1 is received)
Initial Actions Procedure

• Turn the power OFF and check whether the Fuser Assembly is installed properly. Turn the power OFF. Remove the Right Cover and remove the Front LVPS Fan.
• With the Fuser in nipped state, rotate the Roller manually to check for loading. Turn the main power ON (turn ON the Main Power Switch).
Is the voltage between the Main LVPS J6-1 and J6-3 100VAC?
Y N
Procedure Go to "2.2.2.1 AC Power FIP".
Turn the power OFF and remove the Rear Upper Cover. Disconnect the connector J592 of the MD PWB
and open the Chassis Assembly. Turn the main power OFF and replace the following parts in sequence:
Turn the power ON and enter the Diag mode. Turn ON DC330 [010-006] (Fuser Drive Motor). • IH Driver (PL 18.3)
Does the Fuser Drive Motor rotate? • MCU PWB (2270/3370) (PL 18.2a)
Y N
• MCU PWB (4470/5570) (PL 18.2b)
Is the voltage between the Fuser Drive Motor J242-1 (+) and the GND (-) +24VDC?
Y N
Go to 2.2.2.4 (2270/3370) +24VDC Power FIP or 2.2.2.4 (4470/5570) +24VDC Power FIP.
Is the voltage between the Fuser Drive Motor J243-1 (+) and the GND (-) +5VDC?
Y N
Go to 2.2.2.3 +5VDC Power FIP.
Turn the power OFF and check the connection between the MD PWB J525 and the Fuser Drive
Motor J243 for open circuit, short circuit, and poor contact.
If no problems are found, replace the following parts in sequence:
• Fuser Drive Motor (PL 3.1)
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
Press the Stop button. Check the operation of DC330 [094-012] (1st BTR Contact) and DC330 [094-013]
(1st BTR Retract) alternately. Does the Fuser Drive Motor rotate?
Y N
Turn the power OFF and check the 1st BTR Contact/Retract Gear for blockage or damage.
Turn the power OFF and check the connection between the Fuser Drive Motor J243-8 and the MD PWB
J525-A1 for open circuit, short circuit, and poor contact.
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)

2-49
Troubleshooting
2010/08
010-361 IH Driver Input Low Voltage Fail 010-362 IH Driver Surge Fail
BSD-ON:CH10.3, CH1.2 BSD-ON:CH10.3
The input voltage of the IH Driver is low voltage (80VAC or lower). (Status code 0x2 is received) The IH Driver detected surge. (Status code 0x3 is received)
Procedure Cause/Action
Turn the power OFF. Remove the Right Cover and remove the Front LVPS Fan. 1. Turn the power OFF and ON.
Turn the main power ON (turn ON the Main Power Switch). 2. Check the voltage and voltage noise at customer's outlet.
If the problem was not resolved by turning the power OFF then ON and no problems were found
Y N after checking the voltage and voltage noise at the outlet, replace the IH Driver (PL 18.3).
Go to "2.2.2.1 AC Power FIP".
Turn the main power OFF and replace the following parts in sequence:
• IH Driver (PL 18.3)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
010-363 IGBT Temperature High Fail 010-364 IGBT Temperature Sensor Fail
The IGBT Temperature Sensor detected high temperature. (Status code 0x4 is received) An open circuit, short circuit, or abnormal change in Sensor value was detected at the IGBT Temperature
Sensor. (Status code 0x5 is received)
Procedure
Turn the power OFF and remove the Rear Upper Cover. Disconnect the connector J592 of the MD PWB Cause/Action
and open the Chassis Assembly. 1. Turn the power OFF and ON.
Turn the power ON and enter the Diag mode. Turn ON DC330 [042-016] (IH Intake Fan). 2. Turn the power OFF and check the connection between the IH Driver J530 and the MCU PWB
Is the IH Intake Fan rotating? J414 for open circuit, short circuit, and poor contact.
Y N (For 4470/5570, perform the check after removing the Sub LVPS.)
Proceed to the 042-332 FIP.
Press the Stop button. Turn ON DC330 [042-017] (IH Exhaust Fan). • IH Driver (PL 18.3)
Is the IH Exhaust Fan rotating? • MCU PWB (2270/3370) (PL 18.2a)
Y N • MCU PWB (4470/5570) (PL 18.2b)

Turn the power OFF and check the connection between the IH Driver J530 and the MCU PWB J414 for
open circuit, short circuit, and poor contact. (For 4470/5570, perform the check after removing the Sub
LVPS.)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)

2-51
Troubleshooting
2010/08
010-367 Input Low Current Fail 010-368 Encoder Pulse Fail

The input current was below the lower limit continuously for the specified time. (Status code 0x8 is The level change of the Belt Speed Sensor was in less than 1 second. (Status code 0x9 is received)
received)
Initial Actions
Initial Actions • Turn the power OFF and remove the Fuser Assembly. The Drawer Connector between the Fuser
Turn the power OFF and remove the Fuser Assembly. The Drawer Connector between the Fuser Assembly and the Main Unit ( P/DJ600) for broken/bent pins, foreign substances, burns, and etc.
Assembly and the Main Unit ( P/DJ600) for broken/bent pins, foreign substances, burns, and etc. • Check whether the MCU PWB connector J431 is connected properly.
Procedure Procedure
Check the following:(For 4470/5570, perform the check after removing the Sub LVPS.) Check the following connections for short circuits and poor contacts.
• The relay connector P/J634 for poor contact • Between MCU PWB J431-12 and Fuser Assembly DJ600-B7
• The connection between the IH Driver T60 and the Fuser Assembly DJ600-1 for short circuit and • Between MCU PWB J431-13 and Fuser Assembly DJ600-B6
poor contact
• Between MCU PWB J431-14 and Fuser Assembly DJ600-B5
• The connection between the IH Driver T61 and the Fuser Assembly DJ600-3 for short circuit and
poor contact
• Fuser Assembly (PL 7.1)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
010-369 IH Driver Communication Fail 010-370 IH Driver Freeze Fail
Communication error between the IH Driver and the MCU PWB has occurred. The IH Driver Freeze port became Active (Low). (The CPU of the IH Driver has hanged.)
(Status code 0xC is received. Or, communication error between the DD and the IH was detected)
Cause/Action
Cause/Action 1. Turn the power OFF and ON.
1. Turn the power OFF and ON. 2. Turn the power OFF and check the connection between the MCU PWB J414 and the IH Driver
2. Turn the power OFF and check the connection between the MCU PWB J414 and the IH Driver PWB J530 for open circuit, short circuit, and poor contact. (For 4470/5570, perform the check after
PWB J530 for open circuit, short circuit, and poor contact. (For 4470/5570, perform the check after removing the Sub LVPS.)
removing the Sub LVPS.) If no problems are found, replace the following parts in sequence:
If no problems are found, replace the following parts in sequence: • IH Driver (PL 18.3)
• IH Driver (PL 18.3) • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (2270/3370) (PL 18.2a) • MCU PWB (4470/5570) (PL 18.2b)
• MCU PWB (4470/5570) (PL 18.2b)

2-53
Troubleshooting
2010/08
010-371 Heat Belt STS Center Disconnection Fail 010-372 Heat Roll STS Center Over Temperature Fail
The open circuit AD value of the Center Thermistor was detected 3 times in a row. The AD value of the Center Thermistor was detected to be higher than the defined value 4 times in a
row.
NOTE: To clear this Fail, clear the history in NVM (744-001) and then turn the power OFF and ON.
Initial Actions When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• Turn the power OFF and remove the Fuser Assembly. The Drawer Connector between the Fuser
Assembly and the Main Unit ( P/DJ600) for broken/bent pins, foreign substances, burns, and etc. Initial Actions
• Check whether the MCU PWB connector J431 is connected properly. • Turn the power OFF and remove the Fuser Assembly. Check whether foreign substances or paper
is wound around the Heat Roll.
Procedure • The Drawer Connector between the Fuser Assembly and the Main Unit ( P/DJ600) for broken/bent
pins, foreign substances, burns, and etc.
Measure the resistance between Fuser Assembly P600-A7 and P600-A8. Is the resistance infinite?
• Check whether the MCU PWB connector J431 is connected properly.
Y N
Check the following connections for open circuits, short circuits, and poor contacts.
• Between DJ600-A5 and MCU PWB J431-7 Procedure
• Between DJ600-A4 and MCU PWB J431-8 Check the following connections for short circuits and poor contacts.
If no problems are found, replace the MCU PWB. • Between DJ600-A5 and MCU PWB J431-7
• MCU PWB (2270/3370) (PL 18.2a) • Between DJ600-A4 and MCU PWB J431-8
• MCU PWB (4470/5570) (PL 18.2b) If no problems are found, replace the following parts in sequence:
Replace the Fuser Assembly (PL 7.1). • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
010-373 Heat Belt STS Rear Disconnection Fail 010-374 Heat Belt STS Rear Over Temperature Fail
The open circuit AD value of the Rear Thermistor was detected 3 times in a row. The AD value of the Rear Thermistor was detected to be higher than the defined value 4 times in a row.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. NOTE: To clear this Fail, clear the history in NVM (744-001) and then turn the power OFF and ON.
When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Initial Actions
• Turn the power OFF and remove the Fuser Assembly. The Drawer Connector between the Fuser Initial Actions
Assembly and the Main Unit ( P/DJ600) for broken/bent pins, foreign substances, burns, and etc. • Turn the power OFF and remove the Fuser Assembly. Check whether foreign substances or paper
• Check whether the MCU PWB connector J431 is connected properly. is wound around the Heat Roll.
• The Drawer Connector between the Fuser Assembly and the Main Unit ( P/DJ600) for broken/bent
Procedure pins, foreign substances, burns, and etc.
Measure the resistance between Fuser Assembly P600-A9 and P600-A10. Is the resistance infinite? • Check whether the MCU PWB connector J431 is connected properly.
Y N
Check the following connections for open circuits, short circuits, and poor contacts. Procedure
• Between DJ600-A3 and MCU PWB J431-9 Check the following connections for short circuits and poor contacts.
• Between DJ600-A2 and MCU PWB J431-10 • Between DJ600-A3 and MCU PWB J431-9
If no problems are found, replace the MCU PWB. • Between DJ600-A2 and MCU PWB J431-10
• MCU PWB (2270/3370) (PL 18.2a) If no problems are found, replace the following parts in sequence:
• MCU PWB (4470/5570) (PL 18.2b) • Fuser Assembly (PL 7.1)
• MCU PWB (2270/3370) (PL 18.2a)
Replace the Fuser Assembly (PL 7.1).
• MCU PWB (4470/5570) (PL 18.2b)

2-55
Troubleshooting
2010/08
010-375 Heat Belt STS Center Warm Up Time Fail 010-376 Heat Belt STS Rear Warm Up Time Fail
When transitioning from the Wait state, the specified Temperature is not reached within the specified When transitioning from the Wait state, the specified Temperature is not reached within the specified
time. time.
NOTE: •This Fail may occur when the temperature in the installation environment is low (10 degree or NOTE: •This Fail may occur when the temperature in the installation environment is low (10 degree or
lower) lower)
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. • When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Enter DC122 Fail History. Check whether IH Driver Input Low Voltage Fail has occurred. 1. Turn the power OFF and ON.
Has Fail 010-361 occurred? 2. Turn the power OFF and check the following:
Y N
• Remove the Fuser Assembly. The Drawer Connector between the Fuser Assembly and the
Turn the power OFF and check the following:
Main Unit ( P/DJ600) for broken/bent pins, foreign substances, burns, and etc.
• Remove the Fuser Assembly. The Drawer Connector between the Fuser Assembly and the
Main Unit ( P/DJ600) for broken/bent pins, foreign substances, burns, and etc. • The connection between the DJ600-A2/A3 and the MCU PWB J431-10/9 for open circuit,
short circuit, and poor contact
• The connection between the DJ600-A4/A5 and the MCU PWB J431-8/7 for open circuit, short
circuit, and poor contact
• Fuser Assembly (PL 7.1) • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)

010-377 Fuser On Time Fail 010-378 Heat Belt Rotation Fail
When in Ready or Standby states, the temperature monitor value of the Rear Thermistor did not reach The Belt Speed Sensor output has not changed for 500ms or longer after the Fuser Motor On.
the specified temperature within the specified time after the IH power had turned ON.
Cause/Action
1. Turn the power OFF and ON. 2. Turn the power OFF and check the following:
2. Turn the power OFF and check the following: • Remove the Fuser Assembly. The Drawer Connector between the Fuser Assembly and the
• Remove the Fuser Assembly. The Drawer Connector between the Fuser Assembly and the Main Unit ( P/DJ600) for broken/bent pins, foreign substances, burns, and etc.
Main Unit ( P/DJ600) for broken/bent pins, foreign substances, burns, and etc. • The connection between the DJ600-B7/B6/B5 and the MCU PWB J431-12/13/14 for open
• The connection between the DJ600-A2/A3 and the MCU PWB J431-10/9 for open circuit, circuit, short circuit, and poor contact
short circuit, and poor contact If no problems are found, replace the following parts in sequence:
If no problems are found, replace the following parts in sequence: • Fuser Assembly (PL 7.1)
• Fuser Assembly (PL 7.1) • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)

2-57
Troubleshooting
2010/08
010-379 Fuser Hot Not Ready Return Time Fail 010-380 P/Roll Latch Motor Fail
The time taken to recover from High Temperature Not Ready state has exceeded the specified time. When in the P/Roll Contact/Retract operation, the Latch Position Sensor detected a Latch position error
of the P/Roll.
Cause/Action
1. Turn the power OFF and ON. Initial Actions
2. Turn the power OFF and check the following: • Turn the power OFF and check whether the Fuser Assembly is installed properly.
• Remove the Fuser Assembly. The Drawer Connector between the Fuser Assembly and the • Remove the Fuser Assembly and check the Drawer Connector between the Fuser Assembly and
Main Unit ( P/DJ600) for broken/bent pins, foreign substances, burns, and etc. the Main Unit ( P/DJ600) for broken/bent pins, foreign substances, burns, and etc.
• The connection between the Fuser Assembly DJ600 and the MCU PWB J431 for open circuit, • Check whether the MCU PWB connector J431 is connected properly.
short circuit, and poor contact.
If no problems are found, replace the following parts in sequence: Procedure
• Fuser Assembly (PL 7.1) Turn the power OFF and remove the Rear Upper Cover. Disconnect the connector J592 of the MD PWB
• MCU PWB (2270/3370) (PL 18.2a) and open the Chassis Assembly.
Turn the power ON and enter the Diag mode. Turn ON DC330 [010-009] (P/Roll Latch On) and DC330
• MCU PWB (4470/5570) (PL 18.2b)
[010-010] (P/Roll Latch Off) alternately. Does the Latch Motor rotate?
Y N
Is the voltage between the MD PWB J520-9 (+) and the GND +24VDC?
Y N
Turn the power OFF, then measure the Latch Motor wire wound resistance. Disconnect the Latch
Motor J254, then measure the following resistances.
• Between Latch Motor J254 pin-2 and J254 pin-6
• Between Latch Motor J254 pin-1 and J254 pin-5
Is the resistance approx. 5.7Ohm for each? (At 25 ⎦C)
Y N
Replace the P/R Latch Motor (PL 7.1).
Measure the resistance between the disconnected connector J254-1/2/5/6 and the Frame.
Is the resistance infinite for all?
Y N
Check the wires of the pins with non-infinite resistance for peeled-off coatings and short
circuits due to pinching.

• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
Press the Stop button. Turn ON DC330 [010-009] (P/Roll Latch On) and DC330 [010-202] (P/Roll Latch
Sensor), as well as DC330 [010-010] (P/Roll Latch Off) and DC330 [010-202] (P/Roll Latch Sensor)
alternately.
Does the display change between Low/High?
Y N 010-381 Fuser Assy Illegal Fail
Is the voltage between the MCU PWB J431-4 (+) and the GND +1.2VDC?
Y N BSD-ON:CH10.4
Press the Stop button and turn the power OFF.
A different type of Fuser Assembly (rapid heating/accumulative heating) was installed.
Remove the Fuser Assembly and check the connection between the DJ600-A8/A7 and the
MCU PWB J431-4/5 for open circuit, short circuit, and poor contact.
• Fuser Assembly (PL 7.1) Cause/Action
• MCU PWB (2270/3370) (PL 18.2a) 1. Turn the power OFF and ON.
• MCU PWB (4470/5570) (PL 18.2b) 2. Turn the power OFF and replace with the correct Fuser Assembly (PL 7.1).

Remove the Fuser Assembly and check the connection between the DJ600-A6 and the MCU PWB
J431-6 for open circuit, short circuit, and poor contact.
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
Turn the power OFF and check the Latch Motor Gear for wear or damage. If no problems are found,
replace the following parts in sequence:
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)

2-59
Troubleshooting
2010/08
010-382 Fuser Thermostat Fail 010-398 Fuser Fan Fail

The Fuser Assembly Thermostat is broken. The Fuser Fan error was detected.
Initial Actions Initial Actions

• Turn the power OFF and remove the Fuser Assembly. The Drawer Connector between the Fuser Rotate the Fuser Fan manually to check for loading.
Assembly and the Main Unit ( P/DJ600) for broken/bent pins, foreign substances, burns, and etc.
• Check whether the MCU PWB connector J431 is connected properly. Procedure
Enter DC122 Fail History. Has 041-350 MD PWB F7 Blows occurred?
Procedure Y N
Measure the resistance between P600 pin-A11 and P600 pin-B9. Is the resistance infinite? Enter the Diag Mode, turn ON DC330 [042-011] (Fuser Fan). Is the Fuser Fan rotating?
Y N Y N
Check the following connections for open circuits, short circuits, and poor contacts. Turn the power OFF and check the connection between the Fuser Fan J230-4/3/1 and the MD
• Between DJ600-A1 and MCU PWB J431-11 PWB J524-10/11/13 for open circuit, short circuit, and poor contact.
• Between DJ600-B1 and MCU PWB J431-18 If no problems are found, replace the following parts in sequence:
• Fuser Fan (PL 4.1)
If no problems are found, replace the MCU PWB.
• MD PWB (2270/3370) (PL 18.2a)
• MCU PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
Replace the Fuser Assembly (PL 7.1). • MCU PWB (4470/5570) (PL 18.2b)

Check the connection between the Fuser Fan J230-2 and the MD PWB J524-12 for open circuit,
short circuit, and poor contact.
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
Turn the power OFF and check whether the F7 on the MD PWB has melted down.
010-420 Fuser Assembly Near Life Warning 010-421 Fuser Assembly Life Over Warning
BSD-ON:- BSD-ON:-
The Fuser Assembly is near the end of its lifespan. The Fuser Assembly has reached the end of its lifespan.
Replace the Fuser Assembly (PL 7.1) with a new one and clear DC135 [954-850]. If the problem persists, Replace the Fuser Assembly (PL 7.1) with a new one and clear DC135 [954-850]. If the problem persists,
replace the MCU PWB. replace the MCU PWB.
• MCU PWB (2270/3370) (PL 18.2a) • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b) • MCU PWB (4470/5570) (PL 18.2b)

2-61
Troubleshooting
2010/08
041-310 IM Logic Fail 041-316 IH Driver Interface Fail
The IM software control error was detected. Interface error between the MCU PWB and the IH Driver has occurred (at the IH Driver).
1. Turn the power OFF and ON. 1. Turn the power OFF and ON.
2. Install the correct version of the IOT firmware. 2. Turn the power OFF and check the connection between the IH Driver J530 and the MCU PWB
3. Initialize the IOT NVM (includes writing back the adjustment NVM). If the problem persists, replace J414 for open circuit, short circuit, and poor contact.
the MCU PWB. If no problems are found, replace the following parts in sequence:
• MCU PWB (2270/3370) (PL 18.2a) • IH Driver (PL 18.3)
• MCU PWB (4470/5570) (PL 18.2b) • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)

2-63
Troubleshooting
2010/08
041-317 MCU IH Interface Fail 041-325 MCU PWB F2 Blows

Interface error between the MCU PWB and the IH Driver has occurred (at the MCU). Fuse 2 on the MCU PWB has blown.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. NOTE: •Remove the cause of Fuse meltdown before replacing the MCU PWB.
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
1. Turn the power OFF and ON. Cause/Action
2. Turn the power OFF and check the connection between the MCU PWB J414 and the IH Driver 1. Check the following parts circuits for overcurrent and overvoltage, and then replace the faulty parts
J530 for open circuit, short circuit, and poor contact. or repair the circuits.
If no problems are found, replace the following parts in sequence: • Drive Fan (2270/3370) (PL 18.2a)
• MCU PWB (2270/3370) (PL 18.2a) • Suction Fan (4470/5570) (PL 18.2b)
• MCU PWB (4470/5570) (PL 18.2b) • Bottom Fan (3370) (PL 4.3a)
• IH Driver (PL 18.3) • Bottom Fan (4470/5570) (PL 4.3b)
• HVPS Fan (2270/3370) (PL 4.3a)
• M Fan (4470/5570) (PL 4.3b)
• 1st BTR Contact Retract Clutch (PL 3.2)
• Takeaway Clutch (2270/3370) (PL 15.1)
2. Turn the power OFF and replace the MCU PWB.
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
041-326 MCU PWB F3 Blows 041-327 MCU PWB F4 Blows
Fuse 3 on the MCU PWB has blown. Fuse 4 on the MCU PWB has blown.
NOTE: •Remove the cause of Fuse meltdown before replacing the MCU PWB. NOTE: •Remove the cause of Fuse meltdown before replacing the MCU PWB.
1. Check the following parts circuits for overcurrent and overvoltage, and then replace the faulty parts 1. Check the following parts circuits for overcurrent and overvoltage, and then replace the faulty parts
or repair the circuits. or repair the circuits.
• IH Exhaust Fan (2270/3370) (PL 4.3a) • IBT Fan 1, 2 (2270/3370) (PL 4.2a)
• IH Exhaust Fan (4470/5570) (PL 4.3b) • C Fan (4470/5570) (PL 4.2b)
• Process 2 Fan (2270/3370) (PL 4.2a) 2. Turn the power OFF and replace the MCU PWB.
• Process 2 Fan (4470/5570) (PL 4.2b) • MCU PWB (2270/3370) (PL 18.2a)
• Erase Lamp Unit (C, M, Y, K) (PL 8.1) • MCU PWB (4470/5570) (PL 18.2b)
• MOB ADC Assembly (PL 18.5)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)

2-65
Troubleshooting
2010/08
041-328 MCU PWB F5 Blows 041-340 MCU Nvm (EEPROM) Data Fail
Fuse 5 on the MCU PWB has blown. The specific values of the NVM (EEPROM) data are not in their specified addresses.
NOTE: •Remove the cause of Fuse meltdown before replacing the MCU PWB. NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
1. Check the following parts circuits for overcurrent and overvoltage, and then replace the faulty parts 2. Install the correct version of the IOT firmware.
or repair the circuits. 3. Initialize the IOT NVM (includes writing back the adjustment NVM). If the problem persists, replace
• HVPS (1st/2nd/DTC) (PL 6.2) the MCU PWB.
• HVPS (DEVE/BCR) (2270/3370) (PL 18.6a) • MCU PWB (2270/3370) (PL 18.2a)
• HVPS (BCR) (4470/5570) (PL 18.6b) • MCU PWB (4470/5570) (PL 18.2b)
• HVPS (DEVE) (4470/5570) (PL 5.3)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
041-341 MCU NVM (EEPROM) Access Fail 041-342 MCU Nvm (EEPROM) Buffer Fail
NVM (EEPROM) access error (The read values are different from those that were written, or there is I2C NVM (EEPROM) buffer fail (The write buffer has overflowed).
communication error).
Cause/Action
1. Turn the power OFF and ON. 2. Turn the power OFF and check whether there is poor connection between the EEPROM and the
2. Turn the power OFF and check whether there is poor connection between the EEPROM and the MCU PWB.
MCU PWB. If no problems are found, replace the MCU PWB.
If no problems are found, replace the MCU PWB. • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)

2-67
Troubleshooting
2010/08
041-345 MD PWB F2 Blows 041-346 (2270/3370) MD PWB F3 Blows

Fuse 2 on the MD PWB has blown. Fuse 3 on the MD PWB has blown.
NOTE: •Remove the cause of Fuse meltdown before replacing the MD PWB. NOTE: •Remove the cause of Fuse meltdown before replacing the MD PWB.
• LPH Unit (Y, M, C, K) (PL 2.1)
NOTE: For more information on the connection to the HCF, refer to the HCF Supplementary Service
• LPH Rear PWB (Y, M, C, K) (PL 2.2) Manual.
2. Turn the power OFF and replace the MD PWB.
• Tray Module PWB (PL 10.9a)
• MD PWB (2270/3370) (PL 18.2a)
• Fax PWB (PL 10.11)
• MD PWB (4470/5570) (PL 18.2b)
• HCF
2. Turn the power OFF and replace the MD PWB (PL 18.2a).
041-347 Serial I/O Fail 041-348 (4470/5570) MD PWB F4 Blows
The Serial I/O control clock is not input into the MD PWB. Fuse 4 on the MD PWB has blown.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. NOTE: •Remove the cause of Fuse meltdown before replacing the MD PWB.
Cause/Action
1. Turn the power OFF and ON. Cause/Action
2. Turn the power OFF and check the connector ( P/J452) between the MD PWB and the MCU PWB 1. Check the following parts circuits for overcurrent and overvoltage, and then replace the faulty parts
for poor connection. or repair the circuits.
NOTE: For more information on the connection to the HCF, refer to the HCF Supplementary Service
• MCU PWB (2270/3370) (PL 18.2a) Manual.
• MCU PWB (4470/5570) (PL 18.2b)
• Tray Module PWB (PL 10.9b)
• MD PWB (2270/3370) (PL 18.2a)
• Fax PWB (PL 10.11)
• MD PWB (4470/5570) (PL 18.2b)
• HCF
2. Turn the power OFF and replace the MD PWB (PL 18.2b).

2-69
Troubleshooting
2010/08
041-349 MD PWB F6 Blows 041-350 MD PWB F7 Blows

• Takeaway Motor (4470/5570) (PL 15.1) • Fuser Fan (PL 4.1)
• Tray 1 Feed/Lift Up Motor (PL 9.4) • Front LVPS Fan (PL 4.1)
• P/R Latch Motor (PL 7.1) • IH Intake Fan (PL 4.1)
• Agitator Motor (PL 8.2) • C Exhaust Fan (4470/5570) (PL 4.3b)
2. Turn the power OFF and replace the MD PWB. • Process 1 Fan (4470/5570) (PL 4.2b)
• MD PWB (2270/3370) (PL 18.2a) 2. Turn the power OFF and replace the MD PWB.
• MD PWB (4470/5570) (PL 18.2b) • MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
041-351 MD Detect Fail 041-352 MD PWB F5 Blows
The MD PWB is not installed. Fuse 5 on the MD PWB has blown.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. NOTE: •Remove the cause of Fuse meltdown before replacing the MD PWB.
Cause/Action
1. Turn the power OFF then ON. Cause/Action
2. Turn the power OFF and check the connector ( P/J452) between the MD PWB and the MCU PWB 1. Check the Finisher circuit for overcurrent and overvoltage, and then replace the faulty parts or repair
for poor connection. the circuits.
NOTE: For more information on the connection to the Finisher, refer to the Finisher Supplementary
• MD PWB (2270/3370) (PL 18.2a) Service Manual.
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MD PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
• MD PWB (4470/5570) (PL 18.2b)

2-71
Troubleshooting
2010/08

• MSI Feed/Nudger Motor (PL 13.2) • Toner Dispense Motor (Y, M, C, K) (PL 5.1)
• Exit 2 Drive Motor (PL 17.4) 2. Turn the power OFF and replace the MD PWB.
• Duplex Motor (PL 14.5) • MD PWB (2270/3370) (PL 18.2a)
2. Turn the power OFF and replace the MD PWB. • MD PWB (4470/5570) (PL 18.2b)
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• Fuser Drive Motor (PL 3.1)
NOTE: The LH Fan PWB (including the LH Fan) is an option to prevent paper blocking. If these
optional parts are installed, check their circuits for overcurrent and overvoltage too. • Main Drive Motor (PL 3.2)
• 2nd BTR Contact Retract Motor (PL 14.4)
• MD PWB (2270/3370) (PL 18.2a)
• DC Heater (PL 14.3)
• MD PWB (4470/5570) (PL 18.2b)
• LH Fan PWB
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)

2-73
Troubleshooting
2010/08

• Drum/Deve Drive Motor (K) (2270/3370) (PL 3.3a) • Drum/Deve Drive Motor (Y, M, C) (2270/3370) (PL 3.3a)
• Drum/Deve Drive Motor (K) (4470/5570) (PL 3.3b) • Drum Drive Motor (Y, M, C) (4470/5570) (PL 3.3b)
• IBT Drive Motor Assembly (2270/3370) (PL 3.3a) • Deve Drive Motor (Y, M, C) (4470/5570) (PL 3.3b)
• IBT Drive Motor Assembly (4470/5570) (PL 3.3b) 2. Turn the power OFF and replace the MD PWB.
2. Turn the power OFF and replace the MD PWB. • MD PWB (2270/3370) (PL 18.2a)
• MD PWB (2270/3370) (PL 18.2a) • MD PWB (4470/5570) (PL 18.2b)
• MD PWB (4470/5570) (PL 18.2b)
• Face Up Gate Solenoid (PL 17.5) • Exit 2 Gate Solenoid (PL 17.5)
• Exit 1 OCT Motor (PL 17.2) • Exit 2 OCT Motor (PL 17.5)
2. Turn the power OFF and replace the MD PWB. 2. Turn the power OFF and replace the MD PWB.
• MD PWB (2270/3370) (PL 18.2a) • MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b) • MD PWB (4470/5570) (PL 18.2b)

2-75
Troubleshooting
2010/08
041-361 MD PWB F16 Blows 041-368 MCU-SW Firmware Mismatch

BSD-ON:CH1.6 BSD-ON:-
Fuse 16 on the MD PWB has blown. The MCU software for the 4470/5570 model is installed in the 2270/3370 model. Or, the MCU software
for the 2270/3370 model is installed in the 4470/5570 model.
NOTE: •Remove the cause of Fuse meltdown before replacing the MD PWB.
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
1. Check the following parts circuits for overcurrent and overvoltage, and then replace the faulty parts 1. Turn the power OFF and ON.
or repair the circuits. 2. Install the correct version of the IOT firmware.
• Regi Clutch (PL 15.2) 3. Initialize the IOT NVM (includes writing back the adjustment NVM). If the problem persists, replace
2. Turn the power OFF and replace the MD PWB. the MCU PWB.
• MD PWB (2270/3370) (PL 18.2a) • MCU PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b) • MCU PWB (4470/5570) (PL 18.2b)
041-369 MD Type Mismatch
BSD-ON:CH3.8
The MD PWD for the 4470/5570 model is installed in the 2270/3370 model. Or, the MD PWD for the
2270/3370 model is installed in the 4470/5570 model.
Cause/Action
1. Turn the power OFF and ON.
2. Turn the power OFF and replace with the correct MD PWB.
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)

2-77
Troubleshooting
2010/08
CHAIN 41 2-78 A Version 1.2
A
042-320 (2270/3370) Drum Y, M, C Motor Fail 042-320 (4470/5570) Drum Y, M, C Motor Fail
The Drum/Deve Drive Motor (Y, M, C) revolution failure was detected. The Drum Drive Motor (Y, M, C) revolution failure was detected.
Procedure Procedure
Turn the power OFF and remove the Front Cover. Remove the Drum (Y, M, C) and the Developer (Y, M, Turn the power OFF and open the Front Cover. Remove the Drum (Y, M, C) and close the Front Cover.
C) and cheat the Front Cover Interlock Switch. Turn the power ON and enter the Diag mode. Turn ON DC330 [091-027] (Drum Drive Motor Y, M, C).
Turn the power ON and enter the Diag mode. Turn ON DC330 [091-026] (Drum/Deve Drive Motor Y, M, Does the Drum Drive Motor (Y, M, C) rotate?
C). Does the Drum/Deve Drive Motor (Y, M, C) rotate? Y N
Y N Turn the power OFF and remove the Rear Upper Cover. Turn the power ON.
Turn the power OFF and remove the Rear Upper Cover. Turn the power ON. Is the voltage between the MD PWB J526-3 (+) and the GND (-) +24VDC?
Is the voltage between the MD PWB J526-3 (+) and the GND (-) +24VDC? Y N
Y N Go to 2.2.2.4 (4470/5570) +24VDC Power FIP.
Go to 2.2.2.4 (2270/3370) +24VDC Power FIP.
Is the voltage between the MD PWB J527-A16 (+) and the GND (-) +5VDC?
Is the voltage between the MD PWB J527-A16 (+) and the GND (-) +5VDC? Y N
Y N Go to 2.2.2.3 +5VDC Power FIP.
Turn the power OFF and check the connections between the MD PWB J526 and the Drum Drive
Turn the power OFF and check the connections between the MD PWB J526 and the Drum/Deve Motor (Y, M, C) J246, as well as between the MD PWB J527 and the Drum Drive Motor (Y, M, C)
Drive Motor (Y, M, C) J246, as well as between the MD PWB J527 and the Drum/Deve Drive Motor J247 for open circuits, short circuits, and poor contacts.
(Y, M, C) J247 for open circuits, short circuits, and poor contacts. If no problems are found, replace the following parts in sequence:
If no problems are found, replace the following parts in sequence: • Drum Drive Motor (Y, M, C) (PL 3.3b)
• Drum/Deve Drive Motor (Y, M, C) (PL 3.3a) • MD PWB (PL 18.2b)
• MD PWB (PL 18.2a) • MCU PWB (PL 18.2b)
• MCU PWB (PL 18.2a)
Press the Stop button and open the Front Cover. Install the Drum (Y, M, C) and close the Front Cover.
Press the Stop button and turn the power OFF. Install the Drum (Y, M, C), the Developer (Y, M, C), and Turn the power ON and enter the Diag mode. Turn ON DC330 [091-027] (Drum Drive Motor Y, M, C).
the Front Cover. Does the Drum Drive Motor (Y, M, C) rotate?
Turn the power ON and enter the Diag mode. Turn ON DC330 [091-026] (Drum/Deve Drive Motor Y, M, Y N
C). Does the Drum/Deve Drive Motor (Y, M, C) rotate? Check the Drum (Y, M, C) for loading.
Y N
Check the Drum (Y, M, C) and the Developer (Y, M, C) for loading Press the Stop button and turn the power OFF. Check the connection between the Drum Drive Motor
(Y, M, C) J247-8 and the MD PWB J527-A9 for open circuit, short circuit, and poor contact.
Press the Stop button and turn the power OFF. Check the connection between the Drum/Deve Drive If no problems are found, replace the following parts in sequence:
Motor (Y, M, C) J247-8 and the MD PWB J527-A9 for open circuit, short circuit, and poor contact. • MD PWB (PL 18.2b)
If no problems are found, replace the following parts in sequence: • MCU PWB (PL 18.2b)
• MD PWB (PL 18.2a)

2-79
Troubleshooting
2010/08
042-323 Drum K Motor Fail 042-324 IBT Motor Fail

The Drum/Deve Drive Motor (K) revolution failure was detected. The IBT Drive Motor revolution failure was detected.
Procedure Procedure
Turn the power OFF and remove the Front Cover. Remove the Drum (K) and the Developer (K) and Turn the power OFF. Remove the IBT Unit and cheat the L/H Cover Interlock Switch.
cheat the Front Cover Interlock Switch. Turn the power ON and enter the Diag mode. Turn ON DC330 [094-006] (IBT Drive Motor).
Turn the power ON and enter the Diag mode. Turn ON DC330 [091-033] (Drum/Deve Drive Motor K). Does the IBT Drive Motor rotate?
Does the Drum/Deve Drive Motor (K) rotate? Y N
Y N Turn the power OFF and remove the Rear Upper Cover. Turn the power ON.
Turn the power OFF and remove the Rear Upper Cover. Turn the power ON. Is the voltage between the MD PWB J526-5 (+) and the GND (-) +24VDC?
Is the voltage between the MD PWB J526-1 (+) and the GND (-) +24VDC? Y N
Y N Go to 2.2.2.4 (2270/3370) +24VDC Power FIP or 2.2.2.4 (4470/5570) +24VDC Power FIP.
Is the voltage between the MD PWB J527-B8 (+) and the GND (-) +5VDC?
Is the voltage between the MD PWB J527-A8 (+) and the GND (-) +5VDC? Y N
Turn the power OFF and check the connections between the MD PWB J526 and the IBT Drive
Turn the power OFF and check the connections between the MD PWB J526 and the Drum/Deve Motor J248, as well as between the MD PWB J527 and the IBT Drive Motor J249 for open circuits,
Drive Motor (K) J240, as well as between the MD PWB J527 and the Drum/Deve Drive Motor (K) short circuits, and poor contacts.
J241 for open circuits, short circuits, and poor contacts. If no problems are found, replace the following parts in sequence:
If no problems are found, replace the following parts in sequence: • IBT Drive Motor (2270/3370) (PL 3.3a)
• Drum/Deve Drive Motor (K) (2270/3370) (PL 3.3a) • IBT Drive Motor (4470/5570) (PL 3.3b)
• Drum/Deve Drive Motor (K) (4470/5570) (PL 3.3b) • MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b) • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
Press the Stop button and turn the power OFF. Install the IBT Unit and close the L/H Cover.
Press the Stop button and turn the power OFF. Install the Drum (K), the Developer (K), and the Front Turn the power ON and enter the Diag mode. Turn ON DC330 [094-006] (IBT Drive Motor).
Cover. Does the IBT Drive Motor rotate?
Turn the power ON and enter the Diag mode. Turn ON DC330 [091-033] (Drum/Deve Drive Motor K). Y N
Does the Drum/Deve Drive Motor (K) rotate? Check the IBT Drive for loadingAlso, check the IBT for loading due to blockage in the IBT Waste
Y N Toner Collection Auger
Check the Drum (K) and the Developer (K) for loading
Press the Stop button and turn the power OFF. Check the connection between the IBT Drive Motor
Press the Stop button and turn the power OFF. Check the connection between the Drum/Deve Drive J249-8 and the MD PWB J527-B1 for open circuit, short circuit, and poor contact.
Motor (K) J241-8 and the MD PWB J527-A1 for open circuit, short circuit, and poor contact. If no problems are found, replace the MD PWB.
If no problems are found, replace the following parts in sequence: • MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
042-325 Main Motor Fail Y N
Check the Regi Roll for loading and the Drive Gear for revolution failure or damage
BSD-ON:CH4.1, CH8.1, CH8.4
Press the Stop button and turn the power OFF. Check the connection between the Main Drive Motor
The Main Drive Motor revolution failure was detected.
J245-8 and the MD PWB J525-A9 for open circuit, short circuit, and poor contact.
• MD PWB (2270/3370) (PL 18.2a)
Procedure • MD PWB (4470/5570) (PL 18.2b)
Turn the power OFF. Remove the IBT Unit and cheat the L/H Cover Interlock Switch. • MCU PWB (2270/3370) (PL 18.2a)
Turn the power ON and enter the Diag mode. Turn ON DC330 [042-002] (Main Drive Motor). • MCU PWB (4470/5570) (PL 18.2b)
Does the Main Drive Motor rotate?
Y N
Turn the power OFF and remove the Rear Upper Cover. Turn the power ON.
Is the voltage between the MD PWB J535-1 (+) and the GND (-) +24VDC?
Y N
Is the voltage between the MD PWB J525-A16 (+) and the GND (-) +5VDC?
Y N
Turn the power OFF and check the connections between the MD PWB J535 and the Main Drive
Motor J244, as well as between the MD PWB J525 and the Main Drive Motor J245 for open
circuits, short circuits, and poor contacts.
• Main Drive Motor (PL 3.2)
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
Press the Stop button and turn the power OFF. Install the IBT Unit and close the L/H Cover.
Turn the power ON and enter the Diag mode. Turn ON DC330 [042-002] (Main Drive Motor).
Y N
Check the 2nd BTR for loading and the Drive Gear for revolution failure or damage
Press the Stop button. (2270/3370)

Turn ON DC330 [042-002] (Main Drive Motor), then turn ON DC330 [077-001] (Takeaway Clutch). (4470/
5570)
Turn ON DC330 [042-002] (Main Drive Motor), then turn ON DC330 [077-050] (Takeaway Motor).
Y N
Check the MSI Takeaway Roll and the Tray 1 Takeaway Roll for loading and the Drive Gear for
revolution failure or damage
Press the Stop button. Turn ON DC330 [042-002] (Main Drive Motor), then turn ON DC330 [077-002]
(Regi Clutch). Does the Main Drive Motor rotate?

2-81
Troubleshooting
2010/08
042-330 IH Exhaust Fan Fail 042-332 IH Intake Fan Fail

The IH Exhaust Fan error was detected. The IH Intake Fan error was detected.
Procedure Procedure
Turn the power ON and enter DC122 Fail History. Has 041-326 MCU PWB F3 Blows occurred? Turn the power ON and enter DC122 Fail History. Has 041-350 MD PWB F7 Blows occurred?
Y N Y N
Turn the power OFF and remove the Rear Upper Cover. Disconnect the connector J592 of the MD Turn the power OFF and remove the Rear Upper Cover. Disconnect the connector J592 of the MD
PWB and open the Chassis Assembly. Rotate the IH Exhaust Fan manually to check for loading. PWB and open the Chassis Assembly.
Turn the power ON and enter the Diag mode. Turn ON DC330 [042-017] (IH Exhaust Fan). (2270/3370)
Is the IH Exhaust Fan rotating? Rotate the IH Intake Fan manually to check for loading.
Y N Turn the power ON and enter the Diag mode. Turn ON DC330 [042-016] (IH Intake Fan).
When the Diag is turned ON, is the voltage between the MCU PWB J414-B1 (+) and the Is the IH Intake Fan rotating?
GND (-) +24VDC? Y N
Y N When the Diag is turned ON, is the voltage between the MD PWB J529-B9 (+) and the
Turn the power OFF and replace the MCU PWB. GND (-) +24VDC?
• MCU PWB (2270/3370) (PL 18.2a) Y N
• MCU PWB (4470/5570) (PL 18.2b) Turn the power OFF and replace the MD PWB.
• MD PWB (2270/3370) (PL 18.2a)
Turn the power OFF and check the connection between the IH Exhaust Fan J225 and the • MD PWB (4470/5570) (PL 18.2b)
MCU PWB J414 for open circuit, short circuit, and poor contact.
If no problems are found, replace the following parts in sequence: Turn the power OFF and check the connection between the IH Intake Fan J226 and the MD
• IH Exhaust Fan (2270/3370) (PL 4.3a) PWB J529 for open circuit, short circuit, and poor contact.
• IH Exhaust Fan (4470/5570) (PL 4.3b) If no problems are found, replace the following parts in sequence:
• MCU PWB (2270/3370) (PL 18.2a) • IH Intake Fan (PL 4.1)
• MCU PWB (4470/5570) (PL 18.2b) • MD PWB (2270/3370) (PL 18.2a)

• MD PWB (4470/5570) (PL 18.2b)
Press the Stop button and turn the power OFF. Check the connection between the IH Exhaust Fan • MCU PWB (2270/3370) (PL 18.2a)
J225-3 and the MCU PWB J414-B3 for open circuit, short circuit, and poor contact. If no problems • MCU PWB (4470/5570) (PL 18.2b)
are found, replace the MCU PWB.
• MCU PWB (2270/3370) (PL 18.2a) Press the Stop button and turn the power OFF. Check the connection between the IH Intake Fan
• MCU PWB (4470/5570) (PL 18.2b) J226-2 and the MD PWB J529-B11 for open circuit, short circuit, and poor contact. If no problems
are found, replace the MD PWB.
Turn the power OFF and check whether the F3 on the MCU PWB has melted down • MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
042-334 (2270/3370) IBT Fan Fail 042-335 (4470/5570) Process 1 Fan Fail
The IBT Fan 1, 2 error was detected. The Process 1 Fan error was detected.
Procedure Procedure
Y N Y N
Turn the power OFF and remove the Rear Upper Cover. Open the Front Cover and cheat the Front Turn the power OFF and remove the Rear Upper Cover. Open the Front Cover and cheat the Front
Cover Interlock Switch. Cover Interlock Switch.
Turn the power ON and enter the Diag mode. Turn ON DC330 [042-019] (IBT Fan). Turn the power ON and enter the Diag mode. Turn ON DC330 [042-022] (Process 1 Fan).
Does the IBT Fan1, 2 rotate? Is the Process 1 Fan rotating?
Y N Y N
When the Diag is turned ON, is the voltage between the MCU PWB J416-3/7 (+) and the When the Diag is turned ON, is the voltage between the MD PWB J537-1 (+) and the
GND (-) +24VDC? GND (-) +24VDC?
Y N Y N
Turn the power OFF and replace the MCU PWB (PL 18.2a). Turn the power OFF and replace the MD PWB (PL 18.2b).
Turn the power OFF and check the connection between the IBT Fan 1 J232 and the MCU Turn the power OFF and check the connection between the Process 1 Fan J228 and the MD
PWB J416, as well as between the IBT Fan 2 J236 and the MCU PWB J416 for open circuits, PWB J537 for open circuit, short circuit, and poor contact.
short circuits, and poor contacts. If no problems are found, replace the following parts in sequence:
If no problems are found, replace the following parts in sequence: • Process 1 Fan (PL 4.2b)
• IBT Fan 1 (PL 4.2a) • MD PWB (PL 18.2b)
• IBT Fan 2 (PL 4.2a)
• MCU PWB (PL 18.2a) Press the Stop button and turn the power OFF. Check the connection between the Process 1 Fan
J228-2 and the MD PWB J537-3 for open circuit, short circuit, and poor contact. If no problems are
Press the Stop button and turn the power OFF. Check the connection between the IBT Fan 1 J232- found, replace the MD PWB (PL 18.2b).
2 and the MCU PWB J416-5, as well as between the IBT Fan 2 J236-2 and the MCU PWB J416-
9 for open circuits, short circuits, and poor contacts. If no problems are found, replace the MCU Turn the power OFF and check whether the F7 on the MD PWB has melted down.
PWB (PL 18.2a).
Turn the power OFF and check whether the F4 on the MCU PWB has melted down

2-83
Troubleshooting
2010/08
042-336 Process 2 Fan Fail 042-337 NOHAD Logic Fail

The Process 2 Fan error was detected. A fatal error was detected in NOHAD control.
Turn the power ON and enter DC122 Fail History. Has 041-326 MCU PWB F3 Blows occurred? 1. Turn the power OFF and ON.
Y N 2. Install the correct version of the MCU software. If the problem persists, replace the MCU PWB.
Turn the power OFF and remove the Rear Upper Cover. Open the Front Cover and cheat the Front
• MCU PWB (2270/3370) (PL 18.2a)
Cover Interlock Switch.
Turn the power ON and enter the Diag mode. Turn ON DC330 [042-013] (Process 2 Fan). • MCU PWB (4470/5570) (PL 18.2b)
Is the Process 2 Fan rotating?
Y N
When the Diag is turned ON, is the voltage between the MCU PWB J416-11 (+) and the
GND (-) +24VDC?
Y N
Turn the power OFF and replace the MCU PWB.
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
Turn the power OFF and check the connection between the Process 2 Fan J238 and the MCU
PWB J416 for open circuit, short circuit, and poor contact.
• Process 2 Fan (2270/3370) (PL 4.2a)
• Process 2 Fan (4470/5570) (PL 4.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
Press the Stop button and turn the power OFF. Check the connection between the Process 2 Fan
J238-2 and the MCU PWB J416-13 for open circuit, short circuit, and poor contact. If no problems
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
042-338 LVPS Front Fan Fail 042-340 (4470/5570) Cartridge Fan Fail
An abnormality was detected in the LVPS Front Fan. The Cartridge Fan error was detected.
Procedure Procedure
Turn the power ON and enter DC122 Fail History. Has 041-350 MD PWB F7 Blows occurred? Turn the power ON and enter DC122 Fail History. Has 041-327 MCU PWB F4 Blows occurred?
Y N Y N
Turn the power OFF and remove the Right Cover and Rear Upper Cover. Disconnect and reconnect Turn the power OFF and remove the Rear Upper Cover. Open the Front Cover and cheat the Front
P/J239. Rotate the Front LVPS Fan manually to check for loading. Cover Interlock Switch.
Turn the power ON and enter the Diag mode. Turn ON DC330 [042-014] (Front LVPS Fan). Turn the power ON and enter the Diag mode. Turn ON DC330 [042-021] (Cartridge Fan).
Is the Front LVPS Fan rotating? Is the Cartridge Fan rotating?
Y N Y N
When the Diag is turned ON, is the voltage between the MD PWB J529-A13 (+) and the When the Diag is turned ON, is the voltage between the MCU PWB J416-7 (+) and the
GND (-) +24VDC? GND (-) +24VDC?
Y N Y N
Turn the power OFF and replace the MD PWB. Turn the power OFF and replace the MCU PWB (PL 18.2b).
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b) Turn the power OFF and check the connection between the Cartridge Fan J619 and the MCU
Turn the power OFF and check the connection between the Front LVPS Fan J239 and the MD If no problems are found, replace the following parts in sequence:
PWB J529 for open circuit, short circuit, and poor contact. • Cartridge Fan (PL 4.2b)
• Front LVPS Fan (PL 4.1)
• MD PWB (2270/3370) (PL 18.2a) Press the Stop button and turn the power OFF. Check the connection between the Cartridge Fan
• MD PWB (4470/5570) (PL 18.2b) J619-2 and the MCU PWB J416-9 for open circuit, short circuit, and poor contact. If no problems
are found, replace the MCU PWB (PL 18.2b).
Press the Stop button and turn the power OFF. Check the connection between the Front LVPS Fan
J239-2 and the MD PWB J529-A14 for open circuit, short circuit, and poor contact. If no problems Turn the power OFF and check whether the F4 on the MCU PWB has melted down
are found, replace the MD PWB.
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)

2-85
Troubleshooting
2010/08
042-341 M HVPS Fan Fail 042-342 (4470/5570) Suction Fan Fail

The HVPS Fan (2270/3370) or M Fan (4470/5570) error was detected. The Suction Fan error was detected.
Procedure Procedure
Turn the power ON and enter DC122 Fail History. Has 041-325 MCU PWB F2 Blows occurred? Turn the power ON and enter DC122 Fail History. Has 041-325 MCU PWB F2 Blows occurred?
Y N Y N
PWB and open the Chassis Assembly. PWB and open the Chassis Assembly. Rotate the Suction Fan manually to check for loading.
Turn the power ON and enter the Diag mode. Turn ON DC330 [042-012] (HVPS/M Fan). Turn the power ON and enter the Diag mode. Turn ON DC330 [042-020] (Suction Fan).
Is the HVPS Fan or the M Fan rotating? Is the Suction Fan rotating?
Y N Y N
When the Diag is turned ON, is the voltage between the MCU PWB J417-A10 (+) and the When the Diag is turned ON, is the voltage between the MCU PWB J417-A1 (+) and the
GND (-) +24VDC? GND (-) +24VDC?
Y N Y N
Turn the power OFF and replace the MCU PWB. Turn the power OFF and replace the MCU PWB (PL 18.2b).
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b) Turn the power OFF and check the connection between the Suction Fan J231 and the MCU
Turn the power OFF and check the connection between the HVPS/M Fan J235 and the MCU If no problems are found, replace the following parts in sequence:
PWB J417 for open circuit, short circuit, and poor contact. • Suction Fan (PL 18.2b)
• HVPS Fan (2270/3370) (PL 4.3a)
• M Fan (4470/5570) (PL 4.3b) Press the Stop button and turn the power OFF. Check the connection between the Suction Fan
• MCU PWB (2270/3370) (PL 18.2a) J231-2 and the MCU PWB J417-A3 for open circuit, short circuit, and poor contact. If no problems
are found, replace the MCU PWB (PL 18.2b).
• MCU PWB (4470/5570) (PL 18.2b)
Check the connection between the HVPS/M Fan J235-3 and the MCU PWB J417-A12 for open
circuit, short circuit, and poor contact.
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
042-343 (3370/4470/5570) Rear Bottom Fan Fail 042-344 (4470/5570) C Exhaust Fan Fail
The Bottom Fan error was detected. The C Exhaust Fan error was detected.
Procedure Procedure
Y N Y N
PWB and open the Chassis Assembly. Rotate the Bottom Fan manually to check for loading. PWB and open the Chassis Assembly.
Turn the power ON and enter the Diag mode. Turn ON DC330 [042-015] (Bottom Fan). Turn the power ON and enter the Diag mode. Turn ON DC330 [042-024] (C Exhaust Fan).
Is the Bottom Fan rotating? Is the C Exhaust Fan rotating?
Y N Y N
When the Diag is turned ON, is the voltage between the MCU PWB J417-B11 (+) and the When the Diag is turned ON, is the voltage between the MD PWB J529-B13 (+) and the
GND (-) +24VDC? GND (-) +24VDC?
Y N Y N
Turn the power OFF and replace the MCU PWB. Turn the power OFF and replace the MD PWB (PL 18.2b).
• MCU PWB (3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b) Turn the power OFF and check the connection between the C Exhaust Fan J227 and the MD
Turn the power OFF and check the connection between the Bottom Fan J234 and the MCU If no problems are found, replace the following parts in sequence:
PWB J417 for open circuit, short circuit, and poor contact. • C Exhaust Fan (PL 4.3b)
If no problems are found, replace the following parts in sequence: • MD PWB (PL 18.2b)
• Bottom Fan (3370) (PL 4.3a)
• Bottom Fan (4470/5570) (PL 4.3b) Press the Stop button and turn the power OFF. Check the connection between the C Exhaust Fan
• MCU PWB (3370) (PL 18.2a) J227-2 and the MD PWB J529-B15 for open circuit, short circuit, and poor contact. If no problems
are found, replace the MD PWB (PL 18.2b).
• MCU PWB (4470/5570) (PL 18.2b)
Press the Stop button and turn the power OFF. Check the connection between the Bottom Fan
J234-2 and the MCU PWB J417-B13 for open circuit, short circuit, and poor contact. If no problems
• MCU PWB (3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)

2-87
Troubleshooting
2010/08
042-400 Deodorant Filter Life End 042-604 NOHAD Temperature Sensor Fail
BSD-ON:- BSD-ON:CH9.27
The Deodorant Filter must be replaced. The NOHAD Thermistor error was detected.
Replace the Deodorant Filter and clear the DC135 HFSI Counter [954-860]. Turn the power OFF and check the connection between the NOHAD Thermistor P130 and the MCU
PWB J414 for open circuit, short circuit, and poor contact. Also check whether there is poor connection
or foreign substances at the detection section of the NOHAD Thermistor.
• NOHAD Thermistor (2270/3370) (PL 4.4a)

• NOHAD Thermistor (4470/5570) (PL 4.4b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
042-605 (2270/3370) Drive Fan Fail 042-609 (4470/5570) LH Fan Fail
The Drive Fan error was detected. The LH Fan 1-3 error was detected.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. NOTE: •The LH Fan is an option Fan to prevent paper blocking. If the LH Fan is installed, set NVM
(741-140) to "1".
Procedure • When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Turn the power ON and enter DC122 Fail History. Has 041-325 MCU PWB F2 Blows occurred?
Y N Procedure
Turn the power OFF and remove the Rear Upper Cover. Disconnect the connector J592 of the MD Turn the power ON and enter DC122 Fail History. Has 041-355 MD PWB F10 Blows occurred?
PWB and open the Chassis Assembly. Rotate the Drive Fan manually to check for loading. Y N
Turn the power ON and enter the Diag mode. Turn ON DC330 [042-020] (Drive Fan). Turn the power OFF. Open the L/H Cover and cheat the L/H Cover Interlock Switch.
Is the Drive Fan rotating? Disconnect and reconnect the LH Fan PWB J453, J454, LH Fan 2 P/J217, and LH Fan 3 P/J218.
Y N Rotate the LH Fan 1-3 manually to check for loading.
When the Diag is turned ON, is the voltage between the MCU PWB J417-A1 (+) and the Turn the power ON and enter the Diag mode. Turn ON DC330 [042-026] (LH Fan).
GND (-) +24VDC? Are the LH Fan 1-3 rotating?
Y N Y N
Turn the power OFF and replace the MCU PWB (PL 18.2a). Press the Stop button. Is the voltage between the LH Fan PWB J450-5 (+) and the GND (-)
+24VDC?
Turn the power OFF and check the connection between the Drive Fan J231 and the MCU Y N
PWB J417 for open circuit, short circuit, and poor contact. Remove the Rear Upper Cover. Is the voltage between the MD PWB J523-B13 (+)
If no problems are found, replace the following parts in sequence: and the GND (-) +24VDC?
• Drive Fan (PL 18.2a) Y N
• MCU PWB (PL 18.2a) Turn the power OFF and replace the MD PWB (PL 18.2b).
Press the Stop button and turn the power OFF. Check the connection between the Drive Fan J231- Turn the power OFF and check the connection between the MD PWB J523 and the LH
2 and the MCU PWB J417-A3 for open circuit, short circuit, and poor contact. If no problems are Fan PWB J450 for open circuit, short circuit, and poor contact.
found, replace the MCU PWB (PL 18.2a).
Turn ON DC330 [042-026] (LH Fan) and measure the following voltages:
Turn the power OFF and check whether the F2 on the MCU PWB has melted down • Between the LH Fan PWB J453-1 (+) and the GND (-) (LH Fan 1)
• Between the LH Fan PWB J454-1 (+) and the GND (-) (LH Fan 2)
• Between the LH Fan PWB J454-5 (+) and the GND (-) (LH Fan 3)
Is the voltage +24VDC?
Y N
Turn the power OFF and check the connection between the MD PWB J523 and the LH
Fan PWB J450 for open circuit, short circuit, and poor contact. If no problems are found,
replace the following parts in sequence:
• LH Fan PWB
• MD PWB (PL 18.2b)
• MCU PWB (PL 18.2b)
Press the Stop button and turn the power OFF. Check the following connectors for open
circuits, short circuits, and poor contacts.
• Between the LH Fan PWB J454 and the LH Fan 2 J217
• Between the LH Fan PWB J454 and the LH Fan 3 J218
If no problems are found, replace the LH Fan (1-3).
Version 1.2 A
2010/08 B
CHAIN 42
2-89
Troubleshooting
2010/08
A B
Press the Stop button. Turn the power OFF and check the following:
• Check the connection between the LH Fan 2 J217-3 and the LH Fan PWB J454-3 for open
• Check the connection between the LH Fan 3 J218-3 and the LH Fan PWB J454-7 for open
• Check the connection between the LH Fan PWB J450-2 and the MD PWB J523-B16 for open
• LH Fan PWB
045-310 Image Ready NG 045-311 Controller Communication Fail
The Controller image preparation failure was detected. Communication error between ESS PWB and MCU PWB was detected.
2. Turn the power OFF and check whether there is poor connection or foreign substances at the 2. Turn the power OFF and check whether there is poor connection or foreign substances at the
following connectors. following connectors.
• Between BP PWB J451 and MCU PWB P451 • Between BP PWB J451 and MCU PWB P451
• Between BP PWB J335 and ESS PWB P335 • Between BP PWB J335 and ESS PWB P335
If no problems are found, replace the following parts in sequence: If no problems are found, replace the following parts in sequence:
• BP PWB (2270/3370) (PL 18.2a) • BP PWB (2270/3370) (PL 18.2a)
• BP PWB (4470/5570) (PL 18.2b) • BP PWB (4470/5570) (PL 18.2b)
• ESS PWB (PL 35.2) • ESS PWB (PL 35.2)

2-91
Troubleshooting
2010/08
045-312 Drive Logic Fail 045-313 ENG_LOGIC_FAIL

A fatal error was detected in Drive control. ENGINE internal mismatch (control logic mismatch)
2. Install the correct version of the IOT firmware. 2. Install the correct version of the IOT firmware.
3. Initialize the IOT NVM (includes writing back the adjustment NVM). If the problem persists, replace 3. Initialize the IOT NVM (includes writing back the adjustment NVM). If the problem persists, replace
the MCU PWB. the MCU PWB.
045-321 MK_Panel_NG 045-322 MK_Pitch_NG
BSD-ON:- BSD-ON:-
Communication error between IM and MK (when receiving Pitch Check, the corresponding Panel Build is Communication error between IM and MK (when receiving Pitch Notify, the corresponding Pitch Check is
not received) not received)

2-93
Troubleshooting
2010/08
045-331 MK_MKIF_MSG_Reject 045-332 MK_MMIF_MSG_Reject

BSD-ON:- BSD-ON:-
Communication error between IM and MK (the received message was rejected) Communication error between MM and Sub Module (the received message was rejected)
045-350 MK_Emergency_Over_Wait 045-351 MK_Emergency_No_Timer
BSD-ON:- BSD-ON:-
MK internal mismatch (panel creation is obstructed continuously over the predetermined time) MK internal mismatch (Call Back Timer has ran out and can't be controlled)

2-95
Troubleshooting
2010/08
045-352 MK_Emergency_Enforced_Stop 045-370 LPH Power On Fail Multi

BSD-ON:- BSD-ON:-
MK internal mismatch (the MM has performed a forced stop process) Power source error during LPH batch download complete verification or MCU error.
(Fail has occurred in multiple LPHs.)
Cause/Action
1. Turn the power OFF and ON. Procedure
2. Install the correct version of the IOT firmware. Turn the power OFF and remove the Rear Upper Cover. Turn the power ON.
Is the voltage between the MD PWB J532-4/8/12/16 (+) and the GND (-) +5VDC?
3. Initialize the IOT NVM (includes writing back the adjustment NVM). If the problem persists, replace
the MCU PWB. Y N
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b) Is the voltage between the MD PWB J532-2/6/10/14 (+) and the GND (-) +1.8VDC?
Y N
Turn the power OFF and disconnect the MD PWB connector J532.
Measure the resistance between the MD PWB J532-2/6/10/14 and the Frame.
Y N
Replace the MD PWB.

• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
Turn the power OFF and check the following connectors for open circuit, short circuit, and poor
connection.
• Between MCU PWB J557 and LPH Rear PWB J561
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
If the problem persists, refer to DC131 [749-001] (LPH Fail Color) to go to the appropriate FIP.
(1: Error has occurred at Y, 2: Error has occurred at M, 4: Error has occurred at C, 8: Error has occurred
at K)
• Y color: 061-350 FIP
• M color: 061-351 FIP
• C color: 061-352 FIP
• K color: 061-353 FIP
045-371 LPH Download Data Fail Multi 045-372 LPH Mismatch Fail Multi
BSD-ON:- BSD-ON:-
DELSOL register error during the LPH batch download complete verification or connector error. The model numbers of multiple LPH Units do not match.
(Fail has occurred in multiple LPHs.)
Procedure
Procedure Turn the power OFF and remove the Rear Upper Cover. Turn the power ON. Is the voltage between
Turn the power OFF and remove the Rear Upper Cover. Turn the power ON. Is the voltage between the MD PWB J532-4/8/12/16 (+) and the GND (-) +5VDC?
the MD PWB J532-4/8/12/16 (+) and the GND (-) +5VDC? Y N
Is the voltage between the MD PWB J532-2/6/10/14 (+) and the GND (-) +1.8VDC?
Is the voltage between the MD PWB J532-2/6/10/14 (+) and the GND (-) +1.8VDC? Y N
Y N Turn the power OFF and disconnect the MD PWB connector J532.
Turn the power OFF and disconnect the MD PWB connector J532. Measure the resistance between the MD PWB J532-2/6/10/14 and the Frame.
Measure the resistance between the MD PWB J532-2/6/10/14 and the Frame. Is the resistance infinite for all?
Is the resistance infinite for all? Y N
Y N Check the wires of the pins with non-infinite resistance for peeled-off coatings and short
Check the wires of the pins with non-infinite resistance for peeled-off coatings and short circuits due to pinching.
Replace the MD PWB.
Replace the MD PWB. • MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
Check that the values in DC131 [749-152 to 160] (LPH Specific Code) do not contain corruption, etc.
Turn the power OFF and check the following connectors for open circuit, short circuit, and poor Furthermore, use DC402 to check the LPH EEPROM data. If no problems are found, replace the
connection. following parts in sequence:
• Between MCU PWB J557 and LPH Rear PWB J561 • MCU PWB (2270/3370) (PL 18.2a)
• Between MCU PWB J556 and LPH Rear PWB J560 • MCU PWB (4470/5570) (PL 18.2b)
• Between MCU PWB J555 and LPH Rear PWB J559 • LPH Unit (Y, M, C, K) (PL 2.1)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
at K)

2-97
Troubleshooting
2010/08
045-373 LPH Read Fail Multi 045-374 LPH Write Fail Multi
BSD-ON:- BSD-ON:-
Communication error between MCU and LPH Units (data read error from multiple LPHs) Communication error between MCU and LPH Units (data write error to multiple LPHs).
Procedure Procedure
Turn the power OFF and remove the Rear Upper Cover. Turn the power ON. Turn the power OFF and remove the Rear Upper Cover. Turn the power ON.
Is the voltage between the MD PWB J532-4/8/12/16 (+) and the GND (-) +5VDC? Is the voltage between the MD PWB J532-4/8/12/16 (+) and the GND (-) +5VDC?
Y N Y N
Go to 2.2.2.3 +5VDC Power FIP. Go to 2.2.2.3 +5VDC Power FIP.
Is the voltage between the MD PWB J532-2/6/10/14 (+) and the GND (-) +1.8VDC? Is the voltage between the MD PWB J532-2/6/10/14 (+) and the GND (-) +1.8VDC?
Y N Y N
Turn the power OFF and disconnect the MD PWB connector J532. Turn the power OFF and disconnect the MD PWB connector J532.
Measure the resistance between the MD PWB J532-2/6/10/14 and the Frame. Measure the resistance between the MD PWB J532-2/6/10/14 and the Frame.
Is the resistance infinite for all? Is the resistance infinite for all?
Y N Y N
Check the wires of the pins with non-infinite resistance for peeled-off coatings and short Check the wires of the pins with non-infinite resistance for peeled-off coatings and short
circuits due to pinching. circuits due to pinching.
Replace the MD PWB. Replace the MD PWB.

Turn the power OFF and check the following connectors for open circuit, short circuit, and poor Turn the power OFF and check the following connectors for open circuit, short circuit, and poor
connection. connection.
• Between MCU PWB J557 and LPH Rear PWB J561 • Between MCU PWB J557 and LPH Rear PWB J561
If no problems are found, replace the MCU PWB. If no problems are found, replace the MCU PWB.
If the problem persists, refer to DC131 [749-001] (LPH Fail Color) to go to the appropriate FIP. If the problem persists, refer to DC131 [749-001] (LPH Fail Color) to go to the appropriate FIP.
(1: Error has occurred at Y, 2: Error has occurred at M, 4: Error has occurred at C, 8: Error has occurred (1: Error has occurred at Y, 2: Error has occurred at M, 4: Error has occurred at C, 8: Error has occurred
at K) at K)
• Y color: 061-362 FIP • Y color: 061-366 FIP
• M color: 061-363 FIP • M color: 061-367 FIP
• C color: 061-364 FIP • C color: 061-368 FIP
• K color: 061-365 FIP • K color: 061-369 FIP
045-375 LPH Act Fail Multi
BSD-ON:-
Communication error between MCU and multiple LPH Units (error in the communication IC or cable).
Procedure
Check the timing at when this Fail occurs. Does this Fail occur right after the power is turned ON?
Y N
If the Fail occurs when the Drum is rotating, it is very likely due to the noise caused by high voltage
leakCheck the Drum (Y, M, C, K) for improper installation
Y N
Y N
Y N
Replace the MD PWB.

• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
connection.
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
at K)

2-99
Troubleshooting
2010/08
045-376 LPH PLL Lock Fail Multi

BSD-ON:-
LPH PLL lock mechanism failure (clock failures in multiple LPHs).
Procedure
Y N
Y N
Y N
Replace the MD PWB.

• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
connection.
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
at K)
047-211 Exit 1 OCT Home Fail 047-212 Exit 2 OCT Home Fail
After the Exit 1 OCT Motor has ran for the specified operation time, the Exit 1 OCT Home Position After the Exit 2 OCT Motor has ran for the specified operation time, the Exit 2 OCT Home Position
Sensor does not turn ON. Sensor does not turn ON.

• Check the Exit 1 OCT Home Position Sensor for improper installation, contamination, and etc. • Check the Exit 2 OCT Home Position Sensor for improper installation, contamination, and etc.
• Check the Shielding Board, which blocks the detection section of the Exit 1 OCT Home Position • Check the Shielding Board, which blocks the detection section of the Exit 2 OCT Home Position
Sensor, for damage and check the OCT Chute for improper installation. Sensor, for damage and check the OCT 2 Chute for improper installation.
Procedure Procedure
Turn the power ON and enter the Diag mode. Turn the power ON and enter the Diag mode.
Turn ON DC330 [077-109]. Move the OCT Chute manually to block/clear the light path to the Exit 1 OCT Turn ON DC330 [077-110]. Move the OCT 2 Chute manually to block/clear the light path to the Exit 2
Home Position Sensor. Does the display change between High/Low? OCT Home Position Sensor. Does the display change between High/Low?
Y N Y N
Use "2.2.3.2 Permeable Sensor Failure FIP" to check the Exit 1 OCT Home Position Sensor. Use "2.2.3.2 Permeable Sensor Failure FIP" to check the Exit 2 OCT Home Position Sensor.
Press the Stop button. Turn ON DC330 [077-040] and DC330 [077-041] alternately. Press the Stop button. Turn ON DC330 [077-045] and DC330 [077-046] alternately.
Does the OCT 1 Chute move forward and backward? Does the OCT 2 Chute move forward and backward?
Y N Y N
Is the voltage between the MD PWB J524-3/4 (+) and the GND (-) +24VDC? Is the voltage between the MD PWB J522-A3/A4 (+) and the GND (-) +24VDC?
Y N Y N
Go to 2.2.2.4 (2270/3370) +24VDC Power FIP or 2.2.2.4 (4470/5570) +24VDC Power FIP. Go to 2.2.2.4 (2270/3370) +24VDC Power FIP or 2.2.2.4 (4470/5570) +24VDC Power FIP.
Turn the power OFF and check the Exit 1 OCT Motor Gear for blockage and the OCT Chute for Turn the power OFF and check the Exit 2 OCT Motor Gear for blockage and the OCT 2 Chute for
damage. Also, check the connection between the MD PWB J524 and the Exit 1 OCT Motor J271 damage. Also, check the connection between the MD PWB J522 and the Exit 2 OCT Motor J266
for open circuit, short circuit, and poor contact. for open circuit, short circuit, and poor contact.
• Exit 1 OCT Motor (PL 17.2) • Exit 2 OCT Motor (PL 17.5)
Press the Stop button and turn the power OFF. Press the Stop button and turn the power OFF.
Replace the MD PWB. Replace the MD PWB.

2-101
Troubleshooting
2010/08
047-213 Finisher Kind Mismatch 047-216 Finisher Communication Fail

BSD-ON:CH3.6 BSD-ON:CH3.6, CH1.9
A Finisher other than the specified one is connected. Communication failure between the Finisher and the IOT was detected.
2. Turn the power OFF and connect a Finisher that is supported by this machine. 2. Turn the power OFF and check the connection between the MD PWB J590/ J591 and the Finisher
PWB for open circuit, short circuit, and poor contact. Also, check the power supply at the Finisher.
NOTE: For more information on the IOT connection PWB and power supply at the Finisher, refer to
the Finisher Supplementary Service Manual.

• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
047-217 Feeder Communication Fail 047-320 ALL Destination Tray Broken
BSD-ON:CH3.7, CH1.9 BSD-ON:-
Communication failure between the HCF and the IOT was detected. All Trays connected to the IOT have become unusable.
Cause/Action Enter DC122 Fail History. Go to the FIP of the affected Output Tray.

NOTE: For more information on failures at the Finisher, refer to the Finisher Supplementary Service
2. Turn the power OFF and check the connection between the MD PWB J593/ J594 and the HCF Manual.
PWB for open circuit, short circuit, and poor contact. Also, check the power supply at the HCF.
NOTE: For more information on the IOT connection PWB and power supply at the HCF, refer to the
HCF Supplementary Service Manual.
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)

2-103
Troubleshooting
2010/08
061-350 LPH Power On Fail Y 061-351 LPH Power On Fail M
Power source system error during LPH batch download complete verification or poor connection of Flat Power source system error during LPH batch download complete verification or poor connection of Flat
Cable. Cable.
NOTE: •If this Fail occurs when DC402 is in progress, it is possible that the process have not been NOTE: •If this Fail occurs when DC402 is in progress, it is possible that the process have not been
performed correctly because of other LPH Fail. If other LPH Fail had occurred, solving that other performed correctly because of other LPH Fail. If other LPH Fail had occurred, solving that other
LPH Fail has a higher priority. LPH Fail has a higher priority.
• The connection between the MD PWB J532 and the LPH Rear PWB (Y) J553 for open circuit, • The connection between the MD PWB J532 and the LPH Rear PWB (M) J552 for open circuit,
short circuit, and poor contact short circuit, and poor contact
• The connection between the LPH H PWB (Y) J565 and the LPH (Y) J573 for open circuit, short • The connection between the LPH H PWB (M) J564 and the LPH (M) J572 for open circuit, short
circuit, and poor contact (connection within the LPH Unit) circuit, and poor contact (connection within the LPH Unit)
• The Flat Cable between the MCU PWB J557 and the LPH Rear PWB (Y) J561 for open circuits, • The Flat Cable between the MCU PWB J556 and the LPH Rear PWB (M) J560 for open circuits,
short circuits, and poor contacts (especially for short circuits between MCU PWB J557 pins-28/27 short circuits, and poor contacts (especially for short circuits between MCU PWB J556 pins-28/27
and LPH Rear PWB (Y) J561 pins-1/2) and LPH Rear PWB (M) J560 pins-1/2)
• The Flat Cable between the LPH H PWB (Y) J569 and the LPH (Y) J577 for open circuits, short • The Flat Cable between the LPH H PWB (M) J568 and the LPH (M) J576 for open circuits, short
circuits, and poor contacts (connection within the LPH Unit) circuits, and poor contacts (connection within the LPH Unit)
• The connector ( P/J581) between the LPH Rear PWB (Y) and the LPH H PWB (Y) for damage and • The connector ( P/J580) between the LPH Rear PWB (M) and the LPH H PWB (M) for damage and
foreign substances foreign substances
• The LPH Unit (Y) for improper installation • The LPH Unit (M) for improper installation
• LPH Unit (Y) (PL 2.1) • LPH Unit (M) (PL 2.1)
• LPH Cable Assembly (PL 2.2) • LPH Cable Assembly (PL 2.2)
• LPH Rear PWB (Y) (PL 2.2) • LPH Rear PWB (M) (PL 2.2)

2-105
Troubleshooting
2010/08
061-352 LPH Power On Fail C 061-353 LPH Power On Fail K

Power source system error during LPH batch download complete verification or poor connection of Flat Power source system error during LPH batch download complete verification or poor connection of Flat
Cable. Cable.
NOTE: •If this Fail occurs when DC402 is in progress, it is possible that the process have not been NOTE: •If this Fail occurs when DC402 is in progress, it is possible that the process have not been
performed correctly because of other LPH Fail. If other LPH Fail had occurred, solving that other performed correctly because of other LPH Fail. If other LPH Fail had occurred, solving that other
LPH Fail has a higher priority. LPH Fail has a higher priority.
• The connection between the MD PWB J532 and the LPH Rear PWB (C) J551 for open circuit, • The connection between the MD PWB J532 and the LPH Rear PWB (K) J550 for open circuit,
• The connection between the LPH H PWB (C) J563 and the LPH (C) J571 for open circuit, short • The connection between the LPH H PWB (K) J562 and the LPH (K) J570 for open circuit, short
• The Flat Cable between the MCU PWB J555 and the LPH Rear PWB (C) J559 for open circuits, • The Flat Cable between the MCU PWB J554 and the LPH Rear PWB (K) J558 for open circuits,
short circuits, and poor contacts (especially for short circuits between MCU PWB J555 pins-28/27 short circuits, and poor contacts (especially for short circuits between MCU PWB J554 pins-28/27
and LPH Rear PWB (C) J559 pins-1/2) and LPH Rear PWB (K) J558 pins-1/2)
• The Flat Cable between the LPH H PWB (C) J567 and the LPH (C) J575 for open circuits, short • The Flat Cable between the LPH H PWB (K) J566 and the LPH (K) J574 for open circuits, short
• The connector ( P/J579) between the LPH Rear PWB (C) and the LPH H PWB (C) for damage and • The connector ( P/J578) between the LPH Rear PWB (K) and the LPH H PWB (K) for damage and
• The LPH Unit (C) for improper installation • The LPH Unit (K) for improper installation
• LPH Unit (C) (PL 2.1) • LPH Unit (K) (PL 2.1)
• LPH Rear PWB (C) (PL 2.2) • LPH Rear PWB (K) (PL 2.2)
061-354 LPH Download Data Fail Y 061-355 LPH Download Data Fail M
DELSOL register data error during the LPH batch download complete verification, download error, or DELSOL register data error during the LPH batch download complete verification, download error, or
connector error. connector error.
short circuits, and poor contacts short circuits, and poor contacts
• Use DC402 to check the EEPROM data • Use DC402 to check the EEPROM data

2-107
Troubleshooting
2010/08
061-356 LPH Download Data Fail C 061-357 LPH Download Data Fail K
DELSOL register data error during the LPH batch download complete verification, download error, or DELSOL register data error during the LPH batch download complete verification, download error, or
connector error. connector error.
• Use DC402 to check the EEPROM data • Use DC402 to check the EEPROM data
061-358 LPH Mismatch Fail Y 061-359 LPH Mismatch Fail M
The model number of the LPH Unit (Y) does not match. The model number of the LPH Unit (M) does not match.
• Check that the values in DC131 [749-157] (LPH Specific Code 4Y) do not contain corruption, etc. • Check that the values in DC131 [749-158] (LPH Specific Code 4M) do not contain corruption, etc.
• Use DC402 to check the LPH EEPROM data. • Use DC402 to check the LPH EEPROM data.
If no problems are found, replace the LPH Unit (Y) (PL 2.1). If no problems are found, replace the LPH Unit (M) (PL 2.1).

2-109
Troubleshooting
2010/08
061-360 LPH Mismatch Fail C 061-361 LPH Mismatch Fail K

The model number of the LPH Unit (C) does not match. The model number of the LPH Unit (K) does not match.
• Check that the values in DC131 [749-159] (LPH Specific Code 4C) do not contain corruption, etc. • Check that the values in DC131 [749-160] (LPH Specific Code 4K) do not contain corruption, etc.
• Use DC402 to check the LPH EEPROM data. • Use DC402 to check the LPH EEPROM data.
If no problems are found, replace the LPH Unit (C) (PL 2.1). If no problems are found, replace the LPH Unit (K) (PL 2.1).
061-362 LPH Read Fail Y 061-363 LPH Read Fail M
Communication error between MCU and LPH Unit (Y) (data read error from LPH) Communication error between MCU and LPH Unit (M) (data read error from LPH)
• The Drum/Deve Drive Motor (Y, M, C) for improper installation (affected by the noises caused by • The Drum/Deve Drive Motor (Y, M, C) for improper installation (affected by the noises caused by
improper installation) improper installation)

2-111
Troubleshooting
2010/08
061-364 LPH Read Fail C 061-365 LPH Read Fail K

Communication error between MCU and LPH Unit (C) (data read error from LPH) Communication error between MCU and LPH Unit (K) (data read error from LPH)
061-366 LPH Write Fail Y
BSD-ON:CH6.8
Communication error between MCU and LPH Unit (Y) (data write error to LPH).
Procedure
Refer to DC131 [749-046] (Write Retry Data Y). Is the value of DC131 [749-046] (Write Retry Data Y)
"0"?
Y N
• The Flat Cable between the MCU PWB J557 and the LPH Rear PWB (Y) J561 for open
circuits, short circuits, and poor contacts
• The Flat Cable between the LPH H PWB (Y) J569 and the LPH (Y) J577 for open circuits,
short circuits, and poor contacts (connection within the LPH Unit)
• The connector ( P/J581) between the LPH Rear PWB (Y) and the LPH H PWB (Y) for damage
and foreign substances
• The LPH Unit (Y) for improper installation
• The Drum/Deve Drive Motor (Y, M, C) for improper installation (affected by the noises caused
by improper installation)
• The NVM value for corruption
• LPH Unit (Y) (PL 2.1)
• LPH Cable Assembly (PL 2.2)
• LPH Rear PWB (Y) (PL 2.2)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)

• The connection between the MD PWB J532 and the LPH Rear PWB (Y) J553 for open circuit,
• The connection between the LPH H PWB (Y) J565 and the LPH (Y) J573 for open circuit, short
circuit, and poor contact (connection within the LPH Unit)
• The connector ( P/J581) between the LPH Rear PWB (Y) and the LPH H PWB (Y) for damage and
foreign substances
• The LPH Unit (Y) for improper installation
• LPH Rear PWB (Y) (PL 2.2)
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)

2-113
Troubleshooting
2010/08
061-367 LPH Write Fail M 061-368 LPH Write Fail C

Communication error between MCU and LPH Unit (M) (data write error to LPH). Communication error between MCU and LPH Unit (C) (data write error to LPH).
Procedure Procedure
Refer to DC131 [749-047] (Write Retry Data M). Is the value of DC131 [749-047] (Write Retry Data M) Refer to DC131 [749-048] (Write Retry Data C). Is the value of DC131 [749-048] (Write Retry Data C)
"0"? "0"?
Y N Y N
• The Flat Cable between the MCU PWB J556 and the LPH Rear PWB (M) J560 for open • The Flat Cable between the MCU PWB J555 and the LPH Rear PWB (C) J559 for open
circuits, short circuits, and poor contacts circuits, short circuits, and poor contacts
• The Flat Cable between the LPH H PWB (M) J568 and the LPH (M) J576 for open circuits, • The Flat Cable between the LPH H PWB (C) J567 and the LPH (C) J575 for open circuits,
short circuits, and poor contacts (connection within the LPH Unit) short circuits, and poor contacts (connection within the LPH Unit)
• The connector ( P/J580) between the LPH Rear PWB (M) and the LPH H PWB (M) for damage • The connector ( P/J579) between the LPH Rear PWB (C) and the LPH H PWB (C) for damage
and foreign substances and foreign substances
• The LPH Unit (M) for improper installation • The LPH Unit (C) for improper installation
• The Drum/Deve Drive Motor (Y, M, C) for improper installation (affected by the noises caused • The Drum/Deve Drive Motor (Y, M, C) for improper installation (affected by the noises caused
by improper installation) by improper installation)
• The NVM value for corruption • The NVM value for corruption
• LPH Unit (M) (PL 2.1) • LPH Unit (C) (PL 2.1)
• LPH Rear PWB (M) (PL 2.2) • LPH Rear PWB (C) (PL 2.2)

• The connection between the MD PWB J532 and the LPH Rear PWB (M) J552 for open circuit, • The connection between the MD PWB J532 and the LPH Rear PWB (C) J551 for open circuit,
• The connection between the LPH H PWB (M) J564 and the LPH (M) J572 for open circuit, short • The connection between the LPH H PWB (C) J563 and the LPH (C) J571 for open circuit, short
• The connector ( P/J580) between the LPH Rear PWB (M) and the LPH H PWB (M) for damage and • The connector ( P/J579) between the LPH Rear PWB (C) and the LPH H PWB (C) for damage and
• The LPH Unit (M) for improper installation • The LPH Unit (C) for improper installation
• LPH Rear PWB (M) (PL 2.2) • LPH Rear PWB (C) (PL 2.2)
061-369 LPH Write Fail K
BSD-ON:CH6.11
Communication error between MCU and LPH Unit (K) (data write error to LPH).
Procedure
Refer to DC131 [749-049] (Write Retry Data K). Is the value of DC131 [749-049] (Write Retry Data K)
"0"?
Y N
• The Flat Cable between the MCU PWB J554 and the LPH Rear PWB (K) J558 for open
• The Flat Cable between the LPH H PWB (K) J566 and the LPH (K) J574 for open circuits,
short circuits, and poor contacts (connection within the LPH Unit)
• The connector ( P/J578) between the LPH Rear PWB (K) and the LPH H PWB (K) for damage
and foreign substances
• The LPH Unit (K) for improper installation
• The Drum/Deve Drive Motor (Y, M, C) for improper installation (affected by the noises caused
by improper installation)
• The NVM value for corruption
• LPH Unit (K) (PL 2.1)
• LPH Rear PWB (K) (PL 2.2)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)

• The connection between the MD PWB J532 and the LPH Rear PWB (K) J550 for open circuit,
• The connection between the LPH H PWB (K) J562 and the LPH (K) J570 for open circuit, short
circuit, and poor contact (connection within the LPH Unit)
• The connector ( P/J578) between the LPH Rear PWB (K) and the LPH H PWB (K) for damage and
foreign substances
• The LPH Unit (K) for improper installation
• LPH Unit (K) (PL 2.1)
• LPH Rear PWB (K) (PL 2.2)
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)

2-115
Troubleshooting
2010/08
061-370 LPH Act Fail Y 061-371 LPH Act Fail M

Communication error between MCU and LPH Unit (Y) (error in the communication IC or cable). Communication error between MCU and LPH Unit (M) (error in the communication IC or cable).
Procedure Procedure
Check the timing at when this Fail occurs. Does this Fail occur right after the power is turned ON? Check the timing at when this Fail occurs. Does this Fail occur right after the power is turned ON?
Y N Y N
If the Fail occurs when the Drum is rotating, it is very likely due to the noise caused by high voltage If the Fail occurs when the Drum is rotating, it is very likely due to the noise caused by high voltage
leakCheck the Drum (Y, M, C, K) for improper installation leakCheck the Drum (Y, M, C, K) for improper installation

061-372 LPH Act Fa1il C 061-373 LPH Act Fail K
Communication error between MCU and LPH Unit (C) (error in the communication IC or cable). Communication error between MCU and LPH Unit (K) (error in the communication IC or cable).
Procedure Procedure
Check the timing at when this Fail occurs. Does this Fail occur right after the power is turned ON? Check the timing at when this Fail occurs. Does this Fail occur right after the power is turned ON?
Y N Y N
If the Fail occurs when the Drum is rotating, it is very likely due to the noise caused by high voltage If the Fail occurs when the Drum is rotating, it is very likely due to the noise caused by high voltage
leakCheck the Drum (Y, M, C, K) for improper installation leakCheck the Drum (Y, M, C, K) for improper installation


2-117
Troubleshooting
2010/08
061-374 LPH Chip Fail Y 061-375 LPH Chip Fail M

Open circuit detected in LPH Unit (Y) (open circuit between DELSOL and SLED). Open circuit detected in LPH Unit (M) (open circuit between DELSOL and SLED).
NOTE: •Because this Fail is detected for each color at every cycle-up, perform at least four jobs after NOTE: •Because this Fail is detected for each color at every cycle-up, perform at least four jobs after
turning the power OFF and ON. turning the power OFF and ON.
Procedure Procedure
Enter DC122 Fail History. Check whether any Fail related to connection failure of the Flat Cable between Enter DC122 Fail History. Check whether any Fail related to connection failure of the Flat Cable between
the MCU PWB J557 and the LPH Rear PWB (Y) J561 has occurred. the MCU PWB J556 and the LPH Rear PWB (M) J560 has occurred.
Has any Chain No. 061 Fail (other than LPH Chip Fail) occurred? Has any Chain No. 061 Fail (other than LPH Chip Fail) occurred?
Y N Y N
Replace the LPH Unit (Y) (PL 2.1). Replace the LPH Unit (M) (PL 2.1).
Go to the appropriate FIP Go to the appropriate FIP

061-376 LPH Chip Fail C 061-377 LPH Chip Fail K
Open circuit detected in LPH Unit (C) (open circuit between DELSOL and SLED). Open circuit detected in LPH Unit (K) (open circuit between DELSOL and SLED).
NOTE: •Because this Fail is detected for each color at every cycle-up, perform at least four jobs after NOTE: •Because this Fail is detected for each color at every cycle-up, perform at least four jobs after
turning the power OFF and ON. turning the power OFF and ON.
Procedure Procedure
Enter DC122 Fail History. Check whether any Fail related to connection failure of the Flat Cable between Enter DC122 Fail History. Check whether any Fail related to connection failure of the Flat Cable between
the MCU PWB J555 and the LPH Rear PWB (C) J559 has occurred. the MCU PWB J554 and the LPH Rear PWB (K) J558 has occurred.
Has any Chain No. 061 Fail (other than LPH Chip Fail) occurred? Has any Chain No. 061 Fail (other than LPH Chip Fail) occurred?
Y N Y N
Replace the LPH Unit (C) (PL 2.1). Replace the LPH Unit (K) (PL 2.1).

2-119
Troubleshooting
2010/08
061-378 LPH Ltrg Fail Y 061-379 LPH Ltrg Fail M

The Ltrg signal (image synchronization signal) failure was detected. The Ltrg signal (image synchronization signal) failure was detected.
061-384 LPH Ltrg Fail C 061-385 LPH Ltrg Fail K
The Ltrg signal (image synchronization signal) failure was detected. The Ltrg signal (image synchronization signal) failure was detected.

2-121
Troubleshooting
2010/08
061-386 LPH PLL Lock Fail Y 061-387 LPH PLL Lock Fail M
LPH PLL lock mechanism failure (LPH clock failure). LPH PLL lock mechanism failure (LPH clock failure).
Procedure Procedure
Enter DC122 Fail History. Check whether 061-354 LPH Download Fail Y has occurred. Enter DC122 Fail History. Check whether 061-355 LPH Download Fail M has occurred.
Has Fail 061-354 occurred? Has Fail 061-355 occurred?
Y N Y N
Replace the following parts in sequence: Replace the following parts in sequence:
Proceed to the 061-354 FIP. Proceed to the 061-355 FIP.

061-388 LPH PLL Lock Fail C 061-389 LPH PLL Lock Fail K
LPH PLL lock mechanism failure (LPH clock failure). LPH PLL lock mechanism failure (LPH clock failure).
Procedure Procedure
Enter DC122 Fail History. Check whether 061-356 LPH Download Fail C has occurred. Enter DC122 Fail History. Check whether 061-357 LPH Download Fail K has occurred.
Y N Y N

2-123
Troubleshooting
2010/08
061-390 LPH FFC Connect Posi Fail Y 061-391 LPH FFC Connect Posi Fail M
The image data (Y) cannot be received normally from the MCU. The image data (M) cannot be received normally from the MCU.
Procedure Procedure
Enter DC122 Fail History. Check whether 061-374 LPH Chip Fail Y has occurred. Enter DC122 Fail History. Check whether 061-375 LPH Chip Fail M has occurred.
Y N Y N

061-392 LPH FFC Connect Posi Fail C 061-393 LPH FFC Connect Posi Fail K
The image data (C) cannot be received normally from the MCU. The image data (K) cannot be received normally from the MCU.
Procedure Procedure
Enter DC122 Fail History. Check whether 061-376 LPH Chip Fail C has occurred. Enter DC122 Fail History. Check whether 061-377 LPH Chip Fail K has occurred.
Y N Y N

2-125
Troubleshooting
2010/08
061-394 LPH FFC Connect Nega Fail Y 061-395 LPH FFC Connect Nega Fail M
The image data (Y) cannot be received normally from the MCU. The image data (M) cannot be received normally from the MCU.
Procedure Procedure
Enter DC122 Fail History. Check whether 061-374 LPH Chip Fail Y has occurred. Enter DC122 Fail History. Check whether 061-375 LPH Chip Fail M has occurred.
Y N Y N

061-396 LPH FFC Connect Nega Fail C 061-397 LPH FFC Connect Nega Fail K
The image data (C) cannot be received normally from the MCU. The image data (K) cannot be received normally from the MCU.
Procedure Procedure
Enter DC122 Fail History. Check whether 061-376 LPH Chip Fail C has occurred. Enter DC122 Fail History. Check whether 061-377 LPH Chip Fail K has occurred.
Y N Y N

2-127
Troubleshooting
2010/08
061-398 BITZ1 Initialize Fail 061-399 BITZ2 Initialize Fail

BSD-ON:- BSD-ON:-
The Bitz1 initialization error was detected. This is an error where the CPU is unable to access the The Bitz2 initialization error was detected. This is an error where the CPU is unable to access the
memory and the register of the ASIC BITZ (image processing chip for Y and M) that is installed on the memory and the register of the ASIC BITZ (image processing chip for C and K) that is installed on the
MCU PWB. MCU PWB.
Procedure Procedure
Enter DC122 Fail History. Check whether an LPH-related Fail has occurred. Enter DC122 Fail History. Check whether an LPH-related Fail has occurred.
Has any Chain No. 061 Fail occurred? Has any Chain No. 061 Fail occurred?
Y N Y N

061-610 Bitz1 CONTIF Fail 061-611 Bitz2 CONTIF Fail
BSD-ON:- BSD-ON:-
An irregularity was detected in the Valid signal for Y or M color. The Valid signal, which is sent from the An irregularity was detected in the Valid signal for C or K color. The Valid signal, which is sent from the
Controller to indicate the valid range of the fast scan, does not turn ON at the given timing or turns ON at Controller to indicate the valid range of the fast scan, does not turn ON at the given timing or turns ON at
an unscheduled timing. (This is a hidden failure. Data is only recorded in history.) an unscheduled timing. (This is a hidden failure. Data is only recorded in history.)
2. Check whether there is poor connection or foreign substances at the following connectors. 2. Check whether there is poor connection or foreign substances at the following connectors.
• Between BP PWB J451 and MCU PWB P451 • Between BP PWB J451 and MCU PWB P451

2-129
Troubleshooting
2010/08
062-277 IPS-DADF Communication Fail 062-300 Platen Interlock Open
Communication cannot be established between the ESS PWB and the DADF PWB. The Platen Interlock is open.
Cause/Action Procedure
1. Turn the power OFF and ON. Remove the IIT Top Cover.
2. Turn the power OFF and check the following: Cheat the Platen Interlock Switch P775-1 and P775-2 and turn the power ON.
Does the 062-300 display disappear?
• The connector ( P/J309) between the ESS PWB and the BP PWB for damage and foreign
substances Y N
Is the voltage between the Platen Interlock Switch P775-2 (+) and the GND (-) +5VDC?
• The connection between the BP PWB J390 and the IIT Trans PWB J7129 for open circuit,
Y N
• The connectors of the BP PWB J390 and the IIT Trans PWB J7129 for damage, foreign • The connection between the Platen Interlock Switch P775-2 and the IIT Trans PWB
substances, bent connector pins, burns, and improper soldering on the PWB J722-13 for open circuit and poor contact
• The connection between the IIT Trans PWB P750 and the DADF PWB J751 and J752 for • The connection between the IIT Trans PWB J7129-30 and the BP PWB J390-11 for
open circuit, short circuit, and poor contact open circuit, short circuit, and poor contact
• The connectors of the IIT Trans PWB P750 and the DADF PWB J751 and J752 for damage, • The connectors of the IIT Trans PWB J7129 and the BP PWB J390 for damage, foreign
foreign substances, bent connector pins, burns, and improper soldering on the PWB substances, bent connector pins, burns, and improper soldering on the PWB
If no problems are found, replace the following parts in sequence: • The connector ( P/J309) between the ESS PWB and the BP PWB for damage and foreign
• DADF PWB (PL 51.2) substances
• ESS PWB (PL 35.2) If no problems are found, replace the ESS PWB (PL 35.2).
• IIT Trans PWB (Switch the EEPROM) (PL 1.7)
Is the voltage between the Platen Interlock Switch P775-1 (+) and the GND (-) +5VDC?
• BP PWB (2270/3370) (PL 18.2a)
Y N
• BP PWB (4470/5570) (PL 18.2b)
Replace the Platen Interlock Switch (PL 1.4).
Check the DC COM circuit between the Platen Interlock Switch P775-1 and the IIT Trans PWB
J722-14.
Check the installation status of the Magnet and the closing status of the DADF. If the problem persists,
replace the Platen Interlock Switch (PL 1.4).

2-131
Troubleshooting
2010/08
062-310 IIT-ESS Communication Fail 062-311 IIT Software Logic Fail

Communication cannot be established between the IIT Trans PWB and the ESS PWB. A software error was detected at the ESS PWB.
1. Turn the power OFF and ON. 1. Turn the power ON and enter the Diag mode. Change the value for DC131 [715-030] to "1" and then
2. Turn the power OFF and check the following: execute "NVM Write".
• The connector ( P/J309) between the ESS PWB and the BP PWB for damage and foreign 2. A 3 or 4-digit number is displayed in the current value column.
substances 3. Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the
• The connection between the BP PWB J390 and the IIT Trans PWB J7129 for open circuit, appropriate parts.
short circuit, and poor contact Sample Display
• The connectors of the BP PWB J390 and the IIT Trans PWB J7129 for damage, foreign • 110 (3-digit display):
substances, bent connector pins, burns, and improper soldering on the PWB LED Lamp/LED Lamp PWB failure and LED Lamp Wire Harness is damaged or has poor
If no problems are found, replace the following parts in sequence: contact.
• IIT Trans PWB (Switch the EEPROM) (PL 1.7) (The first digit "1" in "110" is the upper digit, which indicates the LED Lamp/LED Lamp PWB
• ESS PWB (PL 35.2) ("0" in "01" is not displayed). The lower 2 digits "10" indicates the LED Lamp Wire Harness.)
• BP PWB (2270/3370) (PL 18.2a) • 1100 (4-digit display):
• BP PWB (4470/5570) (PL 18.2b) GAP Watermark PWB failure.
(The first 2 digits "11" in "1100" are the upper digits, which indicates the GAP Watermark PWB.
The lower 2 digits "00" indicates that nothing is applicable (no failures).)
NOTE: Execute the IIT diagnosis and then call DC131 [715-030] again (press the Change Settings 062-330 GAPWM Hard Fail
button) to check the value (diagnosis result).
BSD-ON:CH3.3
Table 1
• Signal connection failure between the ESS and the GAP Watermark PWB was detected.
Current value Component Name PL No.
• Program write failure into the FPGA that is installed in the GAP Watermark PWB was detected.
00 Not applicable (No errors) - • Operation failure of the device that is installed in the GAP Watermark PWB was detected.
01 LED Lamp/LED Lamp PWB PL 1.6 • Operation failure at GAP Watermark connection section of the ESS was detected.
02 CCD Lens Assembly PL 1.4
03 CCD Flexible Print Cable PL 1.4
04 This value is not displayed - Initial Actions
05 This value is not displayed - Check the connector between the GAP Watermark PWB J321 and the ESS PWB P321 for poor contact,
06 This value is not displayed - bent connector pins, burns, foreign substances, and improper soldering on the PWB, etc.
07 This value is not displayed -
08 This value is not displayed - Procedure
09 This value is not displayed - 1. Turn the power ON and enter the Diag mode. Change the value for DC131 [715-030] to "1" and then
execute "NVM Write".
10 LED Lamp Wire Harness PL 1.6
2. A 3 or 4-digit number is displayed in the current value column.
11 GAP Watermark PWB PL 35.3
3. Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the
12 IIT-Control Cable PL 18.1
appropriate parts.
Sample Display
14 Wire Harness (Top) PL 18.7
• 110 (3-digit display):
LED Lamp/LED Lamp PWB failure and LED Lamp Wire Harness is damaged or has poor
contact.
17 Wire Harness PL 1.4
(The first digit "1" in "110" is the upper digit, which indicates the LED Lamp/LED Lamp PWB
18 GAP PWB (2270/3370) PL 35.2 ("0" in "01" is not displayed). The lower 2 digits "10" indicates the LED Lamp Wire Harness.)
4. After replacing the appropriate parts, again change the value for DC131 [715-030] to "1" and then GAP Watermark PWB failure.
execute "NVM Write". (The first 2 digits "11" in "1100" are the upper digits, which indicates the GAP Watermark PWB.
5. Check that the current value column becomes "000". The lower 2 digits "00" indicates that nothing is applicable (no failures).)
6. If the problem persists after performing the above procedure, replace the ESS PWB (PL 35.2).

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NOTE: Execute the IIT diagnosis and then call DC131 [715-030] again (press the Change Settings 062-341 (2270/3370) GAP PWB Configuration Fail
BSD-ON:CH3.3
Table 1
The GAP PWB cannot be recognized.
00 Not applicable (No errors) - NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
01 LED Lamp/LED Lamp PWB PL 1.6 Cause/Action
03 CCD Flexible Print Cable PL 1.4
2. Turn the power OFF and check the connector between the GAP PWB J321 and the ESS PWB
04 This value is not displayed - P321 for poor contact, bent connector pins, burns, foreign substances, and improper soldering on
05 This value is not displayed - the PWB, etc.
06 This value is not displayed - If no problems are found, replace the following parts in sequence:
07 This value is not displayed - • GAP PWB (PL 35.2)
08 This value is not displayed - • ESS PWB (PL 35.2)
18 GAP PWB (2270/3370) PL 35.2
4. After replacing the appropriate parts, again change the value for DC131 [715-030] to "1" and then
5. Check that the current value column becomes "000".
6. If the problem persists after performing the above procedure, check the connection between the
GAP Watermark PWB J321 and the ESS PWB P321 for poor connection, damaged connectors,
foreign substances, bent connector pins, burns, and improper soldering on the PWB.
If no problems are found, replace the GAP Watermark PWB (PL 35.3), followed by the ESS PWB
(PL 35.2).
062-342 CCD PWB Configuration Fail 062-345 IIT EEPROM Fail (IIT)
A CCD PWB other than the specified one is installed. Write failure to EEPROM or communication failure with EEPROM has occurred.
1. Turn the power OFF and ON. Turn the power OFF and ON.
2. Turn the power OFF and replace with the correct CCD Lens Assembly (PL 1.4).
If the problem persists, turn the power OFF and replace the IIT Trans PWB (PL 1.7) (Write the values
from the IIT Shipment Inspection NVM List).

2-135
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062-360 Carriage Position Fail

BSD-ON:CH6.1
The Carriage position error was detected.
Procedure
Remove the Platen Glass and move the Full Rate Carriage to right and left manually.
Does the Carriage moves smoothly, with no interference?
Y N
Check the Carriage operation for mechanical load, the Carriage Cable for winding failure, the Rail
for contamination/foreign substances, and the Full Rate/Half Rate Carriage for improper position
(ADJ 1.6.1), etc.
Turn the power ON and enter the Diag mode. Turn ON DC330 [062-005] (Scan) or [062-006] (Return).
Does the Carriage move?
Y N
Is the voltage between the Carriage Motor P776-1/2 (+) and the GND (-) +24VDC?
Y N

• The connection between the Carriage Motor P776 and the IIT Trans PWB J722 for open
circuit, short circuit, and poor contact
• The coaxial cable between the IIT Trans PWB J7191 and the BP PWB J336 for open circuit,
• The connection between the IIT Trans PWB J7129 and the BP PWB J390 for open circuit,
substances
• Carriage Motor (PL 1.5)
• ESS PWB (PL 35.2)
• BP PWB (2270/3370) (PL 18.2a)
• BP PWB (4470/5570) (PL 18.2b)
Press the Stop button. Turn ON DC330 [062-212] (IIT Regi Sensor). Manually move the Carriage and
turn the IIT Regi Sensor ON then OFF. Does the display change between High/Low?
Y N
Use "2.2.3.2 Permeable Sensor Failure FIP" to check the IIT Regi Sensor.
It can be considered that there were no errors. Again, check the Carriage operation, check for any noise
source around the machine and check for any abnormal electrical discharge, etc.
If the problem occurs frequently, replace the following parts in sequence:
062-362 X Hard Fail 062-371 Lamp Illumination Fail
BSD-ON:CH3.3 BSD-ON:CH6.6, CH6.1
Hard modification of authentication device was detected (at usual detection/power ON). Insufficient light from Lamp detected in CCD. (During white gradation correction/AGC before Scan starts)
Cause/Action Initial Actions

Turn the power OFF and ON. Check whether there is something blocking the light and check the Lamp, Lens, Mirror, and White Color
Correction Plate for deterioration or contamination.
If the problem persists, turn the power OFF and replace the ESS PWB (PL 35.2).
Procedure
1. Turn the power ON and enter the Diag mode. Change the value for DC131 [715-030] to "1" and then
appropriate parts.
Sample Display
contact.
("0" in "01" is not displayed). The lower 2 digits "10" indicates the LED Lamp Wire Harness.)
GAP Watermark PWB failure.

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NOTE: Execute the IIT diagnosis and then call DC131 [715-030] again (press the Change Settings 062-380 Platen AGC Fail
BSD-ON:CH6.6, CH6.1
Table 1
Insufficient lamp brightness was detected when performing AGC.
01 LED Lamp/LED Lamp PWB PL 1.6 Initial Actions
Check whether there is something blocking the light and check the Lamp, Lens, Mirror, and White Color
03 CCD Flexible Print Cable PL 1.4 Correction Plate for deterioration or contamination.
07 This value is not displayed - execute "NVM Write".
08 This value is not displayed - 2. A 3 or 4-digit number is displayed in the current value column.
09 This value is not displayed - 3. Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the
10 LED Lamp Wire Harness PL 1.6 appropriate parts.
11 GAP Watermark PWB PL 35.3 Sample Display
12 IIT-Control Cable PL 18.1 • 110 (3-digit display):
13 This value is not displayed - LED Lamp/LED Lamp PWB failure and LED Lamp Wire Harness is damaged or has poor
contact.
18 GAP PWB (2270/3370) PL 35.2
6. If the problem persists after performing the above procedure, continue and check the following:
• LED Lamp broken: DC330 [062-002] (PL 1.6)
• Check the Flat Cable between the LED Lamp PWB J1 and the IIT Trans PWB J723 for open
circuits, short circuits, and poor contacts (especially, check whether the Flat Cable was
inserted in a skewed manner).
• Check the Flat Cable between the CCD Lens Assy J700 and the IIT Trans PWB J710 for
open circuits, short circuits, and poor contacts (especially, check whether the Flat Cable was
substances
NOTE: Execute the IIT diagnosis and then call DC131 [715-030] again (press the Change Settings 062-386 Platen AOC Fail
BSD-ON:CH6.6
Table 1
A CCD output error was detected when performing AOC.
01 LED Lamp/LED Lamp PWB PL 1.6 Initial Actions
02 CCD Lens Assembly PL 1.4 Check whether there is something blocking the light and check the Lamp, Lens, Mirror, and White Color
03 CCD Flexible Print Cable PL 1.4 Correction Plate for deterioration or contamination.
10 LED Lamp Wire Harness PL 1.6 appropriate parts.
11 GAP Watermark PWB PL 35.3 Sample Display
12 IIT-Control Cable PL 18.1 • 110 (3-digit display):
13 This value is not displayed - LED Lamp/LED Lamp PWB failure and LED Lamp Wire Harness is damaged or has poor
contact.
18 GAP PWB (2270/3370) PL 35.2
6. If the problem persists after performing the above procedure, continue and check the following:
• LED Lamp broken: DC330 [062-002] (PL 1.6)
• Check the Flat Cable between the LED Lamp PWB J1 and the IIT Trans PWB J723 for open
circuits, short circuits, and poor contacts (especially, check whether the Flat Cable was
substances

2-139
Troubleshooting
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NOTE: Execute the IIT diagnosis and then call DC131 [715-030] again (press the Change Settings 062-389 Carriage Over Run Fail
BSD-ON:CH6.1
Table 1
The Carriage has overrun at the Scan End.
01 LED Lamp/LED Lamp PWB PL 1.6 Procedure
Remove the Platen Glass and move the Full Rate Carriage to right and left manually.
03 CCD Flexible Print Cable PL 1.4 Does the Carriage moves smoothly, with no interference?
04 This value is not displayed - Y N
05 This value is not displayed - Check the Carriage operation for mechanical load, the Carriage Cable for winding failure, the Rail
for contamination/foreign substances, and the Full Rate/Half Rate Carriage for improper position
(ADJ 1.6.1), etc.
08 This value is not displayed - Turn the power ON and enter the Diag mode. Turn ON DC330 [062-005] (Scan) or [062-006] (Return).
09 This value is not displayed - Does the Carriage move?
10 LED Lamp Wire Harness PL 1.6 Y N
Is the voltage between the Carriage Motor P776-1/2 (+) and the GND (-) +24VDC?
Y N
14 Wire Harness (Top) PL 18.7 Turn the power OFF and check the following:
15 This value is not displayed - • The connection between the Carriage Motor P776 and the IIT Trans PWB J722 for open
18 GAP PWB (2270/3370) PL 35.2
• The connection between the IIT Trans PWB J7129 and the BP PWB J390 for open circuit,
substances
6. If the problem persists after performing the above procedure, check the following: • IIT Trans PWB (Switch the EEPROM) (PL 1.7)
• Check the Flat Cable between the CCD Lens Assy J700 and the IIT Trans PWB J710 for • Carriage Motor (PL 1.5)
open circuits, short circuits, and poor contacts (especially, check whether the Flat Cable was • ESS PWB (PL 35.2)
• BP PWB (2270/3370) (PL 18.2a)
• BP PWB (4470/5570) (PL 18.2b)
Press the Stop button. Turn ON DC330 [062-212] (IIT Regi Sensor). Manually move the Carriage and
substances turn the IIT Regi Sensor ON then OFF. Does the display change between High/Low?
If no problems are found, replace the following parts in sequence: Y N
• CCD Lens Assy (PL 1.4) Use "2.2.3.2 Permeable Sensor Failure FIP" to check the IIT Regi Sensor.
It can be considered that there were no errors. Again, check the Carriage operation, check for any noise
source around the machine and check for any abnormal electrical discharge, etc.
• BP PWB (2270/3370) (PL 18.2a) If the problem occurs frequently, replace the following parts in sequence:
• BP PWB (4470/5570) (PL 18.2b) • ESS PWB (PL 35.2)
062-392 IIT Memory Fail
BSD-ON:CH3.3
ESS PWB RAM failure was detected (checked at power ON). Or, internal processing error has occurred
in the ESS PWB.
Procedure
1. Turn the power ON and enter the Diag mode. Change the value for DC131 [715-030] to "1" and then
appropriate parts.
Sample Display
contact.

2-141
Troubleshooting
2010/08
NOTE: Execute the IIT diagnosis and then call DC131 [715-030] again (press the Change Settings 062-393 CCD PWB Sync Signal Fail
BSD-ON:CH6.6
Table 1
• Write failure to the Shading Memory has occurred.
Current value Component Name PL No. • Write failure to the Gap Memory has occurred.
00 Not applicable (No errors) - • Averaging processing error has occurred in the ASIC.
01 LED Lamp/LED Lamp PWB PL 1.6
03 CCD Flexible Print Cable PL 1.4 Procedure
appropriate parts.
Sample Display
contact.
17 Wire Harness PL 1.4 The lower 2 digits "00" indicates that nothing is applicable (no failures).
18 GAP PWB (2270/3370) PL 35.2
6. If the problem persists after performing the above procedure, check the following:
substances
• BP PWB (2270/3370) (PL 18.2a)
• BP PWB (4470/5570) (PL 18.2b)
NOTE: Execute the IIT diagnosis and then call DC131 [715-030] again (press the Change Settings 062-395 (2270/3370) Trans PWB Power Cable Connection Fail
BSD-ON:CH3.3
Table 1
The IIT Trans PWB power source error was detected.
01 LED Lamp/LED Lamp PWB PL 1.6 Procedure
02 CCD Lens Assembly PL 1.4 Turn the power OFF and remove the Right Cover.
03 CCD Flexible Print Cable PL 1.4 Turn the power ON. Is the voltage between the Main LVPS J502-2 (+) and J502-4 (-) +24VDC?
04 This value is not displayed - Y N
05 This value is not displayed - Go to 2.2.2.4 (2270/3370) +24VDC Power FIP.
Turn the power OFF and check the connection between the Main LVPS PWB J502 and the IIT Trans
08 This value is not displayed - If no problems are found, replace the IIT Trans PWB (Switch the EEPROM) (PL 1.7).
18 GAP PWB (2270/3370) PL 35.2
6. If the problem persists after performing the above procedure, check the following:
substances
• BP PWB (2270/3370) (PL 18.2a)
• BP PWB (4470/5570) (PL 18.2b)

2-143
Troubleshooting
2010/08
062-395 (4470/5570) Trans PWB Power Cable Connection Fail 062-396 CCD Cable Connection Fail
The IIT Trans PWB power source error was detected. A CCD Flat Cable connection error was detected.
Turn the power OFF and remove the Rear Upper Cover. Disconnect the connector J592 of the MD PWB 1. Turn the power OFF and ON.
and open the Chassis Assembly. 2. Turn the power OFF and check the following:
Turn the power ON. Is the voltage between the Sub LVPS J505-1 (+) and J505-3 (-) +24VDC?
Y N open circuits, short circuits, and poor contacts (especially, check whether the Flat Cable was
Turn the power OFF and check the connection between the Sub LVPS PWB J505 and the IIT Trans
PWB J720 for open circuit, short circuit, and poor contact. short circuit, and poor contact
If no problems are found, replace the IIT Trans PWB (Switch the EEPROM) (PL 1.7). • The connector ( P/J309) between the ESS PWB and the BP PWB for damage and foreign
substances
• BP PWB (2270/3370) (PL 18.2a)
• BP PWB (4470/5570) (PL 18.2b)
062-397 IIT-Cont Video Cable Connection Fail 062-398 IIT-Cont I/O Cable Connection Fail
An ESS Video Cable connection error was detected. An ESS I/O Cable connection error was detected.
2. Turn the power OFF and check the following: 2. Turn the power OFF and check the following:
• The coaxial cable between the IIT Trans PWB J7191 and the BP PWB J336 for open circuit, • The connection between the IIT Trans PWB J7129 and the BP PWB J390 for open circuit,
• The connector ( P/J309) between the ESS PWB and the BP PWB for damage and foreign • The connector ( P/J309) between the ESS PWB and the BP PWB for damage and foreign
substances substances
• IIT Trans PWB (Switch the EEPROM) (PL 1.7) • IIT Trans PWB (Switch the EEPROM) (PL 1.7)

2-145
Troubleshooting
2010/08
062-790 X- Recognition Fail

BSD-ON:-
The document being scanned is a legal tender, securities, etc., and therefore is prohibited by law.
Procedure
Refer to "Legal Notices" in the User Guide to check the document types available for copying.
071-105 Regi Sensor On Jam (Tray1/2/3/4) 071-210 Tray 1 Lift Up Fail
BSD-ON:CH8.4, CH4.1, CH7.8, CH8.1, CH8.3 BSD-ON:CH7.8
The Regi Sensor does not turn ON within the specified time after the Regi Clutch On after the Feed from Tray 1 Lift Up NG has occurred 3 times in a row.
the Tray has started.
Procedure
Cause/Action Remove Tray 1. Turn the power ON and enter the Diag mode. Turn ON DC330 [071-001]
Check the following: (Tray 1 Feed/Lift Up Motor). Does the Tray 1 Feed/Lift Up Motor rotate?
Y N
• A paper transportation failure due to a foreign substance/burr on the paper path Is the voltage between the MD PWB J520-9 (+) and the GND (-) +24VDC?
• The Tray 1 Feed Roll, Retard Roll, and Nudger Roll for contamination, wear, and revolution failure Y N
(when the jam has occurred during Feed from Tray 1) Go to 2.2.2.4 (2270/3370) +24VDC Power FIP or 2.2.2.4 (4470/5570) +24VDC Power FIP.
• Each Takeaway Roll and Pinch Roll for contamination, wear, and revolution failure
Turn the power OFF, then measure the Tray 1 Feed/Lift Up Motor wire wound resistance.
• Each Takeaway Roll Drive Gear for wear and damage
Remove the Rear Upper Cover, then measure the following resistances.
• Use of paper out of spec (Refer to the spec in Chapter 6 General) • Between the MD PWB J528-B1 and the J528-B2
• The Regi Sensor for contamination, improper installation, and Actuator operation failure • Between the MD PWB J528-B3 and the J528-B4
• The Regi Sensor for failure: DC330 [077-103] (PL 15.2) Is the resistance approx. 4Ohm for each? (At 25 degree)
• The connection between the Regi Sensor J160 and the MD PWB J523 for open circuit, short Y N
circuit, and poor contact Check the connection between the MD PWB J528 and the Tray 1 Feed/Lift Up Motor J268 for
• The Main Drive Motor for revolution failure: DC330 [042-002] (PL 3.2) open circuit, short circuit, and poor contact. If there are no problems, replace the Tray 1 Feed/
Lift Up Motor (PL 9.4).
• The Tray 1 Feed/Lift Up Motor for revolution failure: DC330 [071-001] (PL 9.4)
Measure the resistance between the MD PWB J528-B1/B2/B3/B4 and the Frame.
(when the jam has occurred during Feed from Tray 1)
• The Takeaway Clutch for failure (2270/3370): DC330 [077-001] (PL 15.1) Y N
(when the jam has occurred during Feed from Tray 1)
• The TM Takeaway Motor for revolution failure (2270/3370): DC330 [077-031] (PL 10.9a) circuits due to pinching.
• The Takeaway Motor for revolution failure (4470/5570): DC330 [077-050] (PL 15.1)
• The TM Takeaway Motor for revolution failure (4470/5570): DC330 [077-035] (PL 10.9b) Replace the following parts in sequence:
• The TM Takeaway Motor 2 for revolution failure (4470/5570): DC330 [077-037] (PL 10.9b) • MD PWB (2270/3370) (PL 18.2a)
• The Regi Transport Assy (2270/3370) (PL 15.1) for installation failure • MD PWB (4470/5570) (PL 18.2b)
If no problems are found, replace the following parts in sequence: • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
• MD PWB (2270/3370) (PL 18.2a)

Press the Stop button. Turn ON DC330 [071-102] (Tray 1 Nudger Level Sensor). Use a sheet of paper,
• MD PWB (4470/5570) (PL 18.2b) etc. to block/clear the light path to the Tray 1 Nudger Level Sensor. Does the display change between
• MCU PWB (2270/3370) (PL 18.2a) High/Low?
• MCU PWB (4470/5570) (PL 18.2b) Y N
Use "2.2.3.2 Permeable Sensor Failure FIP" to check the Tray 1 Nudger Level Sensor.

Check the Tray Lift Up Gear for damage or the Tray Lift Up mechanism for mechanical load. If no
problems are found, replace the following parts in sequence:
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)

2-147
Troubleshooting
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• MCU PWB (4470/5570) (PL 18.2b) 071-212 Tray 1 Paper Size Sensor Broken
BSD-ON:CH7.1
Abnormal output AD value from Tray 1 Size Sensor was detected.
Cause/Action
• Broken link and breakage at the bottom of the tray

• The Actuator at the rear of the Tray for operation failure
• The Tray 1 Paper Size Sensor for failure: DC140[071-200],DC330 [071-104] (PL 9.1)
• The connection between the Tray 1 Paper Size Sensor J174 and the MCU PWB J417 for open
• MCU PWB (2270/3370) (PL 18.2a)

• MCU PWB (4470/5570) (PL 18.2b)
071-940 Tray 1 Lift Up NG
BSD-ON:CH7.8
After the Tray 1 Lift Up has started, the Tray 1 Nudger Level Sensor did not turn ON within the specified
time.
Cause/Action
1. Pull out and reinsert Tray 1 and check for improper loading of paper.
2. Enter DC122 Fail History. If this failure occurs frequently, go to the FIP 071-210.

2-149
Troubleshooting
2010/08
072-101 Tray 2 Miss Feed (4470/5570)
Turn ON DC330 [077-035] (TM Takeaway Motor). Does the TM Takeaway Motor rotate?
BSD-ON:CH8.3, CH7.9, CH8.3 Y N
Is the voltage between the TM Takeaway Motor J224-2/5 (+) and the GND (-) +24VDC?
The Tray 2 Feed Out Sensor does not turn ON within the specified time after the Feed from Tray 2 has
Y N
started. Go to 2.2.2.4 (2270/3370) +24VDC Power FIP or 2.2.2.4 (4470/5570) +24VDC Power FIP.
Turn the power OFF, disconnect the TM Takeaway Motor connector J224.
Initial Actions Measure the TM Takeaway Motor wire wound resistance.
• Between the TM Takeaway Motor J224-2 and J224-1
Remove the Rear Upper Cover and the Rear Cover. Check the connection between the MD PWB J592
and the Tray Module PWB J541 for open circuit, short circuit, and poor contact.
Procedure • Between the TM Takeaway Motor J224-5 and J224-6
Is the resistance approx. 0.85Ohm for each? (At 25 degree)
Turn the power ON and enter the Diag mode. Turn ON DC330 [072-001] (Tray 2 Feed/Lift Up Motor).
Y N
Does the Tray 2 Feed/Lift Up Motor rotate?
Y N Replace the TM Takeaway Motor.
• TM Takeaway Motor (2270/3370) (PL 10.9a)
Is the voltage between the Tray Module PWB J541-10 (+) and the GND (-) +24VDC?
Y N • TM Takeaway Motor (4470/5570) (PL 10.9b)
Measure the resistance between the disconnected TM Takeaway Motor connectors J224-1/3/4/6
Turn the power OFF, then measure the Tray 2 Feed/Lift Up Motor wire wound resistance. and the Frame. Is the resistance infinite for all?
Check the resistance of the following. Y N
• Between the Tray Module PWB J550-1 and J550-2 Check the wires of the pins with non-infinite resistance for peeled-off coatings and short
• Between the Tray Module PWB J550-3 and J550-4
Is the resistance approx. 4Ohm for each? (At 25 degree)
Check the connection between the Tray Module PWB J551 and the TM Takeaway Motor J224 for
Y N open circuit, short circuit, and poor contact. If no problems are found, replace the following parts in
Check the connection between the Tray Module PWB J550 and the Tray 2 Feed/Lift Up Motor
sequence:
J221 for open circuit, short circuit, and poor contact. If there are no problems, replace the Tray
• Tray Module PWB (2270/3370) (PL 10.9a)
2 Feed/Lift Up Motor (PL 10.3).
• Tray Module PWB (4470/5570) (PL 10.9b)
Measure the resistance between the Tray Module PWB J550-1/2/3/4 and the Frame. • MD PWB (2270/3370) (PL 18.2a)
Is the resistance infinite for all? • MD PWB (4470/5570) (PL 18.2b)
Y N • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
Press the Stop button and open the L/H Cover. Turn ON DC330 [072-103] (Tray 2 Feed Out Sensor).
Replace the following parts in sequence:
Move the Actuator manually to block/clear the light path to the Tray 2 Feed Out Sensor.
• Tray Module PWB (2270/3370) (PL 10.9a) Does the display change between High/Low?
• Tray Module PWB (4470/5570) (PL 10.9b) Y N
• MD PWB (2270/3370) (PL 18.2a) Use "2.2.3.2 Permeable Sensor Failure FIP" to check the Tray 2 Feed Out Sensor.
• MD PWB (4470/5570) (PL 18.2b)
Press the Stop button and turn the power OFF. Check the following:
• MCU PWB (2270/3370) (PL 18.2a)
• A paper transportation failure due to a foreign substance/burr on the paper path
• MCU PWB (4470/5570) (PL 18.2b)
• The Feed Roll, Retard Roll, and Nudger Roll for contamination, wear, and revolution failure
Press the Stop button. • The TM Takeaway Roll and Pinch Roll for contamination, wear, and revolution failure
(2270/3370) • The Feed Roll, Retard Roll, and Nudger Roll Drive Gears for wear and damage
Turn ON DC330 [077-031] (TM Takeaway Motor). • The TM Takeaway Roll Drive Gear for wear and damage

2-151
Troubleshooting
2010/08
• Use of paper out of spec (Refer to the spec in Chapter 6 General) 072-102 Feed Out Sensor 2 On Jam (Tray 3/4)
BSD-ON:CH8.2, CH8.4
• Tray Module PWB (2270/3370) (PL 10.9a) The Tray 2 Feed Out Sensor does not turn ON within the specified time after the Feed from Tray 3 or
• Tray Module PWB (4470/5570) (PL 10.9b) Tray 4 has started.
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b) NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• MCU PWB (2270/3370) (PL 18.2a) Cause/Action
• MCU PWB (4470/5570) (PL 18.2b) Check the following:

• The TM Takeaway Roll and Pinch Roll for contamination, wear, and revolution failure
• The TM Takeaway Roll Drive Gear for wear and damage
• Use of paper out of spec (Refer to the spec in Chapter 6 General)
• The Tray 2 Feed Out Sensor for contamination, improper installation, and Actuator operation failure
• The Tray 2 Feed Out Sensor for failure: DC330 [072-103] (PL 10.12)
• The connection between the Tray 2 Feed Out Sensor J108 and the Tray Module PWB J549 for
open circuit, short circuit, and poor contact
• The TM Takeaway Motor for revolution failure (2270/3370): DC330 [077-031] (PL 10.9a)
• The TM Takeaway Motor for revolution failure (4470/5570): DC330 [077-035] (PL 10.9b)
• The connection between the MD PWB J592 and the Tray Module PWB J541 for open circuit, short

• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
072-210 Tray 2 Lift Up Fail • Tray Module PWB (2270/3370) (PL 10.9a)
BSD-ON:CH7.9
• MD PWB (2270/3370) (PL 18.2a)
Tray 2 Lift Up NG has occurred 3 times in a row. • MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
Procedure
Remove Tray 2. Turn the power ON and enter the Diag mode. Turn ON DC330 [072-001] (Tray 2 Feed/
Lift Up Motor). Does the Tray 2 Feed/Lift Up Motor rotate?
Y N
Y N
Turn the power OFF, then measure the Tray 2 Feed/Lift Up Motor wire wound resistance.
Remove the Rear Upper Cover, then measure the following resistances.
Is the resistance approx. 4Ohm for each? (At 25 °C)
Y N
Measure the resistance between the Tray Module PWB J550-1/2/3/4 and the Frame.
Y N

• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
etc. to block/clear the light path to the Tray 2 Nudger Level Sensor. Does the display change between
High/Low?
Y N


2-153
Troubleshooting
2010/08
072-212 Tray 2 Paper Size Sensor Broken 072-900 Tray 2 Feed Out Sensor Static Jam
Abnormal output AD value from Tray 2 Size Sensor was detected. When the power was turned ON, the M/C was stopped (Cycle Down/ Shut Down), or when the interlocks
were closed (all interlocks including options), the Tray 2 Feed Out Sensor detected paper.
Cause/Action
Check the following: Cause/Action
• The Actuator at the rear of the Tray for operation failure • The Tray 2 Feed Out Sensor for remaining paper, contamination, Actuator return failure, or improper
installation
• Check the connection between the Tray 2 Paper Size Sensor J101 and the Tray Module PWB
J549 for open circuit, short circuit, and poor contact • The connection between the Tray 2 Feed Out Sensor J108-1 and the Tray Module PWB J549-A3
for short circuit
• The connection between the MD PWB J592-A6 and the Tray Module PWB J541-6 for short circuit
• Tray Module PWB (2270/3370) (PL 10.9a) If no problems are found, replace the following parts in sequence:
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MD PWB (2270/3370) (PL 18.2a)
• MCU PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
BSD-ON:CH7.9
time.
Cause/Action
2. Enter DC122 Fail History. If this failure occurs frequently, go to the FIP 072-210 .

2-155
Troubleshooting
2010/08
A B
073-101 (2270/3370) Tray 3 Miss Feed Turn the power OFF, disconnect the TM Takeaway Motor connector J224.
Measure the TM Takeaway Motor wire wound resistance.
BSD-ON:CH8.2, CH7.10, CH8.4 • Between the TM Takeaway Motor J224-2 and J224-1
started. • Between the TM Takeaway Motor J224-5 and J224-4
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. Is the resistance approx. 0.85Ohm for each? (At 25 degree)
Y N
Initial Actions Replace the TM Takeaway Motor (PL 10.9a).
and the Tray Module PWB J541 for open circuit, short circuit, and poor contact. Measure the resistance between the disconnected TM Takeaway Motor connectors J224-1/3/4/6
and the Frame. Is the resistance infinite for all?
Procedure Y N
Y N
open circuit, short circuit, and poor contact. If no problems are found, replace the following parts in
Y N
Go to 2.2.2.4 (2270/3370) +24VDC Power FIP. sequence:
Turn the power OFF, then measure the Tray 3 Feed/Lift Up Motor wire wound resistance. • MD PWB (PL 18.2a)
Check the resistance of the following. • MCU PWB (PL 18.2a)
• Between the Tray Module PWB J550-7 and J550-8 Press the Stop button and open the L/H Cover. Turn ON DC330 [073-103] (Tray 3 Feed Out Sensor).
Does the display change between High/Low?
Y N
Check the connection between the Tray Module PWB J550 and the Tray 3 Feed/Lift Up Motor Y N
Use "2.2.3.2 Permeable Sensor Failure FIP" to check the Tray 3 Feed Out Sensor.
Is the resistance infinite for all? • The TM Takeaway Roll and Pinch Roll for contamination, wear, and revolution failure
Y N • The Feed Roll, Retard Roll, and Nudger Roll for contamination, wear, and revolution failure
Check the wires of the pins with non-infinite resistance for peeled-off coatings and short • The Feed Roll, Retard Roll, and Nudger Roll Drive Gears for wear and damage
circuits due to pinching. • The TM Takeaway Roll Drive Gear for wear and damage
• Tray Module PWB (PL 10.9a) If no problems are found, replace the following parts in sequence:
Press the Stop button. Turn ON DC330 [077-031] (TM Takeaway Motor).
Does the TM Takeaway Motor rotate?
Y N
Y N
A B 1.2
2-157
Troubleshooting
2010/08
A
073-101 (4470/5570) Tray 3 Miss Feed Measure the TM Takeaway Motor 2 wire wound resistance.
• Between the TM Takeaway Motor 2 J226-2 and J226-1
The Tray 3 Feed Out Sensor does not turn ON within the specified time after the Feed from Tray 3 has • Between the TM Takeaway Motor 2 J226-5 and J226-4
started. • Between the TM Takeaway Motor 2 J226-5 and J226-6
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. Y N
Replace the TM Takeaway Motor 2 (PL 10.9b).
Initial Actions
Remove the Rear Upper Cover and the Rear Cover. Check the connection between the MD PWB J592 Measure the resistance between the disconnected TM Takeaway Motor 2 connectors J226-1/3/4/6
and the Tray Module PWB J541 for open circuit, short circuit, and poor contact. and the Frame. Is the resistance infinite for all?
Y N
Procedure Check the wires of the pins with non-infinite resistance for peeled-off coatings and short
Y N Check the connection between the Tray Module PWB J552 and the TM Takeaway Motor 2 J226
for open circuit, short circuit, and poor contact. If no problems are found, replace the following parts
in sequence:
Y N
Go to 2.2.2.4 (4470/5570) +24VDC Power FIP. • Tray Module PWB (PL 10.9b)
Turn the power OFF, then measure the Tray 3 Feed/Lift Up Motor wire wound resistance. • MCU PWB (PL 18.2b)
Check the resistance of the following.
• Between the Tray Module PWB J550-7 and J550-8 Move the Actuator manually to block/clear the light path to the Tray 3 Feed Out Sensor.
Y N
Y N
Check the connection between the Tray Module PWB J550 and the Tray 3 Feed/Lift Up Motor Use "2.2.3.2 Permeable Sensor Failure FIP" to check the Tray 3 Feed Out Sensor.
Measure the resistance between the Tray Module PWB J550-5/6/7/8 and the Frame. • The Feed Roll, Retard Roll, and Nudger Roll for contamination, wear, and revolution failure
Y N • The Feed Roll, Retard Roll, and Nudger Roll Drive Gears for wear and damage
Replace the following parts in sequence: If no problems are found, replace the following parts in sequence:
• Tray Module PWB (PL 10.9b) • Tray Module PWB (PL 10.9b)
• MD PWB (PL 18.2b) • MD PWB (PL 18.2b)
• MCU PWB (PL 18.2b) • MCU PWB (PL 18.2b)
Press the Stop button. Turn On DC330 [077-037] (TM Takeaway Motor 2).
Does the TM Takeaway Motor 2 rotate?
Y N
Is the voltage between the TM Takeaway Motor 2 J226-2/5 (+) and the GND (-) +24VDC?
Y N
Turn the power OFF, disconnect the TM Takeaway Motor 2 connector J226.
A
073-102 Feed Out Sensor 3 On Jam (Tray 4) 073-210 Tray 3 Lift Up Fail
The Tray 3 Feed Out Sensor does not turn ON within the specified time after the Feed from Tray 4 has Tray 3 Lift Up NG has occurred 3 times in a row.
started.
Procedure
Cause/Action Remove Tray 3. Turn the power ON and enter the Diag mode. Turn ON DC330 [073-001] (Tray 3 Feed/
Check the following: Lift Up Motor). Does the Tray 3 Feed/Lift Up Motor rotate?
Y N
• A paper transportation failure due to a foreign substance/burr on the paper path Is the voltage between the Tray Module PWB J541-10 (+) and the GND (-) +24VDC?
• The TM Takeaway Roll and Pinch Roll for contamination, wear, and revolution failure Y N
• Use of paper out of spec (Refer to the spec in Chapter 6 General) Turn the power OFF, then measure the Tray 3 Feed/Lift Up Motor wire wound resistance.
• The Tray 3 Feed Out Sensor for contamination, improper installation, and Actuator operation failure Remove the Rear Upper Cover, then measure the following resistances.
• The Tray 3 Feed Out Sensor for failure: DC330 [073-103] (PL 10.12) • Between the Tray Module PWB J550-5 and J550-6
• The connection between the Tray 3 Feed Out Sensor J112 and the Tray Module PWB J548 for • Between the Tray Module PWB J550-7 and J550-8
open circuit, short circuit, and poor contact Is the resistance approx. 4Ohm for each? (At 25 degree)
• The TM Takeaway Motor for revolution failure (2270/3370): DC330 [077-031] (PL 10.9a) Y N
• The TM Takeaway Motor 2 for revolution failure (4470/5570): DC330 [077-037] (PL 10.9b) Check the connection between the Tray Module PWB J550 and the Tray 3 Feed/Lift Up Motor
• The connection between the MD PWB J592 and the Tray Module PWB J541 for open circuit, short J222 for open circuit, short circuit, and poor contact. If there are no problems, replace the Tray
Y N
• Tray Module PWB (4470/5570) (PL 10.9b) Check the wires of the pins with non-infinite resistance for peeled-off coatings and short
• MD PWB (2270/3370) (PL 18.2a) circuits due to pinching.
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a) Replace the following parts in sequence:
• MCU PWB (4470/5570) (PL 18.2b)
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
etc. to block/clear the light path to the Tray 3 Nudger Level Sensor.
Y N

2-159
Troubleshooting
2010/08
Check the Tray Lift Up Gear for damage or the Tray Lift Up mechanism for mechanical load. 073-212 Tray 3 Paper Size Sensor Broken
BSD-ON:CH7.3
Abnormal output AD value from Tray 3 Size Sensor was detected.
• MD PWB (2270/3370) (PL 18.2a) NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
Cause/Action
• MCU PWB (4470/5570) (PL 18.2b) Check the following:

• The Actuator at the rear of the Tray for operation failure
• The connection between the Tray 3 Paper Size Sensor J102 and the Tray Module PWB J549 for

• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
073-900 Tray 3 Feed Out Sensor Static Jam 073-940 Tray 3 Lift Up NG
When the power was turned ON, the M/C was stopped (Cycle Down/ Shut Down), or when the interlocks After the Tray 3 Lift Up has started, the Tray 3 Nudger Level Sensor did not turn ON within the specified
were closed (all interlocks including options), the Tray 3 Feed Out Sensor detected paper. time.
Cause/Action 1. Pull out and reinsert Tray 3 and check for improper loading of paper.
• The Tray 3 Feed Out Sensor for remaining paper, contamination, Actuator return failure, or
improper installation
• The connection between the Tray 3 Feed Out Sensor J112-2 and the Tray Module PWB J548-11
for short circuit
• The connection between the MD PWB J592-A7 and the Tray Module PWB J541-7 for short circuit

• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)

2-161
Troubleshooting
2010/08
A B
074-101 (2270/3370) Tray 4 Miss Feed Turn the power OFF, disconnect the TM Takeaway Motor connector J224.
Measure the TM Takeaway Motor wire wound resistance.
BSD-ON:CH8.3, CH7.11, CH8.4 • Between the TM Takeaway Motor J224-2 and J224-1
started. • Between the TM Takeaway Motor J224-5 and J224-4
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. Is the resistance approx. 0.85Ohm for each? (At 25 degree)
Y N
Initial Actions Replace the TM Takeaway Motor (PL 10.9a).
and the Tray Module PWB J541 for open circuit, short circuit, and poor contact. Measure the resistance between the disconnected TM Takeaway Motor connectors J224-1/3/4/6
and the Frame. Is the resistance infinite for all?
Procedure Y N
Y N
open circuit, short circuit, and poor contact. If no problems are found, replace the following parts in
Y N
Go to 2.2.2.4 (2270/3370) +24VDC Power FIP. sequence:
Turn the power OFF, then measure the Tray 4 Feed/Lift Up Motor wire wound resistance. • MD PWB (PL 18.2a)
Check the resistance of the following. • MCU PWB (PL 18.2a)
Y N
Check the connection between the Tray Module PWB J550 and the Tray 4 Feed/Lift Up Motor Y N
Use "2.2.3.2 Permeable Sensor Failure FIP" to check the Tray 4 Feed Out Sensor.
Is the resistance infinite for all? • The Feed Roll, Retard Roll, and Nudger Roll for contamination, wear, and revolution failure
Y N • The TM Takeaway Roll and Pinch Roll for contamination, wear, and revolution failure
Check the wires of the pins with non-infinite resistance for peeled-off coatings and short • The Feed Roll, Retard Roll, and Nudger Roll Drive Gears for wear and damage
circuits due to pinching. • The TM Takeaway Roll Drive Gear for wear and damage
• Tray Module PWB (PL 10.9a) If no problems are found, replace the following parts in sequence:
Press the Stop button. Turn ON DC330 [077-031] (TM Takeaway Motor).
Does the TM Takeaway Motor rotate?
Y N
Y N
A B 1.2
2-163
Troubleshooting
2010/08
A
074-101 (4470/5570) Tray 4 Miss Feed Measure the TM Takeaway Motor 2 wire wound resistance.
The Tray 4 Feed Out Sensor does not turn ON within the specified time after the Feed from Tray 4 has • Between the TM Takeaway Motor 2 J226-5 and J226-4
started. • Between the TM Takeaway Motor 2 J226-5 and J226-6
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. Y N
Replace the TM Takeaway Motor 2 (PL 10.9b).
Initial Actions
Remove the Rear Upper Cover and the Rear Cover. Check the connection between the MD PWB J592 Measure the resistance between the disconnected TM Takeaway Motor 2 connectors J226-1/3/4/6
and the Tray Module PWB J541 for open circuit, short circuit, and poor contact. and the Frame. Is the resistance infinite for all?
Y N
Procedure Check the wires of the pins with non-infinite resistance for peeled-off coatings and short
Y N Check the connection between the Tray Module PWB J552 and the TM Takeaway Motor 2 J226
for open circuit, short circuit, and poor contact. If no problems are found, replace the following parts
in sequence:
Y N
Go to 2.2.2.4 (4470/5570) +24VDC Power FIP. • Tray Module PWB (PL 10.9b)
Turn the power OFF, then measure the Tray 4 Feed/Lift Up Motor wire wound resistance. • MCU PWB (PL 18.2b)
• Between the Tray Module PWB J550-11 and J550-12 Move the Actuator manually to block/clear the light path to the Tray 4 Feed Out Sensor.
Y N
Y N
Check the connection between the Tray Module PWB J550 and the Tray 4 Feed/Lift Up Motor Use "2.2.3.2 Permeable Sensor Failure FIP" to check the Tray 4 Feed Out Sensor.
Measure the resistance between the Tray Module PWB J550-9/10/11/12 and the Frame. • The Feed Roll, Retard Roll, and Nudger Roll for contamination, wear, and revolution failure
Y N • The Feed Roll, Retard Roll, and Nudger Roll Drive Gears for wear and damage
Replace the following parts in sequence: If no problems are found, replace the following parts in sequence:
• Tray Module PWB (PL 10.9b) • Tray Module PWB (PL 10.9b)
• MD PWB (PL 18.2b) • MD PWB (PL 18.2b)
• MCU PWB (PL 18.2b) • MCU PWB (PL 18.2b)
Press the Stop button. Turn On DC330 [077-037] (TM Takeaway Motor 2).
Does the TM Takeaway Motor 2 rotate?
Y N
Is the voltage between the TM Takeaway Motor 2 J226-2/5 (+) and the GND (-) +24VDC?
Y N
Turn the power OFF, disconnect the TM Takeaway Motor 2 connector J226.
A
074-210 Tray 4 Lift Up Fail • Tray Module PWB (2270/3370) (PL 10.9a)
BSD-ON:CH7.11
• MD PWB (2270/3370) (PL 18.2a)
Tray 4 Lift Up NG has occurred 3 times in a row. • MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
Procedure
Remove Tray 4. Turn the power ON and enter the Diag mode. Turn ON DC330 [074-001] (Tray 4 Feed/
Lift Up Motor). Does the Tray 4 Feed/Lift Up Motor rotate?
Y N
Y N
Turn the power OFF, then measure the Tray 4 Feed/Lift Up Motor wire wound resistance. Check the
resistance of the following.
Y N
Y N

• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
etc. to block/clear the light path to the Tray 4 Nudger Level Sensor.
Y N


2-165
Troubleshooting
2010/08
074-212 Tray 4 Paper Size Sensor Broken 074-900 Tray 4 Feed Out Sensor Static Jam
Abnormal output AD value from Tray 4 Size Sensor was detected. When the power was turned ON, the M/C was stopped (Cycle Down/ Shut Down), or when the interlocks
were closed (all interlocks including options), the Tray 4 Feed Out Sensor detected paper.
Cause/Action
• The Actuator at the rear of the Tray for operation failure • The Tray 4 Feed Out Sensor for remaining paper, contamination, Actuator return failure, or improper
installation
• The connection between the Tray 4 Paper Size Sensor J103 and the Tray Module PWB J549 for
open circuit, short circuit, and poor contact • The connection between the Tray 4 Feed Out Sensor J116-2 and the Tray Module PWB J548-2 for
short circuit
• The connection between the MD PWB J592-B7 and the Tray Module PWB J541-8 for short circuit
• Tray Module PWB (2270/3370) (PL 10.9a) If no problems are found, replace the following parts in sequence:
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MD PWB (2270/3370) (PL 18.2a)
• MCU PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
BSD-ON:CH7.11
time.
Cause/Action

2-167
Troubleshooting
2010/08
075-100 MSI Miss Feed • The MSI Feed Roll and Nudger Roll for contamination, wear, and revolution failure
• The MSI Feed Roll and Nudger Roll Drive Gears for wear and damage
BSD-ON:CH8.1, CH7.14
The MSI Feed Out Sensor does not turn ON within the specified time after the Feed from MSI has If no problems are found, replace the following parts in sequence:
started. • MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
Procedure • MCU PWB (4470/5570) (PL 18.2b)
Turn the power ON and enter the Diag mode. Turn ON DC330 [075-001] (MSI Feed/Nudger Motor).
Does the MSI Feed/Nudger Motor rotate?
Y N
Y N
Turn the power OFF, then measure the MSI Feed/Nudger Motor wire wound resistance.
• Between the MD PWB J525-B10 and the J525-B11
Y N
Check the connection between the MD PWB J525 and MSI Feed/Nudger Motor J269 for
open circuit, short circuit, and poor contact. If no problems are found, replace the MSI Feed/
Nudger Motor (PL 13.2).
Y N

• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
Press the Stop button. Turn ON DC330 [077-104] (MSI Feed Out Sensor). Activate the Actuator by using
a sheet of paper, etc. to block/clear the light path to the MSI Feed Out Sensor.
Y N
Use "2.2.3.2 Permeable Sensor Failure FIP" to check the MSI Feed Out Sensor.
• The Front Chute Floating Snap for disengagement
• The MSI Nudger Roll and Retard Spring for deformation and snags

2-169
Troubleshooting
2010/08
075-103 MSI Feed Out Sensor Off Jam 075-135 Regi Sensor On Jam (MSI)
BSD-ON:CH8.1, CH4.1, CH8.4, CH9.34, CH10.1 BSD-ON:CH8.6, CH4.1, CH8.1
The MSI Feed Out Sensor does not turn OFF within the specified time after the Regi Clutch On. The Regi Sensor does not turn ON within the specified time after the Regi Clutch On after the Feed from
the MSI has started.
Cause/Action
• A paper transportation failure due to foreign substances/burrs on the paper path and deformed
paper guides • A paper transportation failure due to a foreign substance/burr on the paper path
• The MSI Takeaway Roll and Pinch Roll for contamination, wear, and revolution failure
• The Regi Roll and Pinch Roll for contamination, wear, and revolution failure • The MSI Takeaway Roll and Pinch Roll for contamination, wear, and revolution failure
• The 2nd BTR for contamination, wear, and revolution failure • The MSI Takeaway Roll Drive Gear for wear and damage
• The MSI Takeaway Roll Drive Gear for wear and damage • Use of paper out of spec (Refer to the spec in Chapter 6 General)
• The Regi Roll Drive Gear for wear and damage • The Regi Sensor for contamination, improper installation, and Actuator operation failure
• The 2nd BTR Contact Retract Drive Gear for wear or damage • The Regi Sensor for failure: DC330 [077-103] (PL 15.2)
• The Fuser Drive Gear for wear and damage • The connection between the Regi Sensor J160 and the MD PWB J523 for open circuit, short
• The Main Drive Motor for revolution failure: DC330 [042-002] (PL 3.2)
• The MSI Feed Out Sensor for contamination, improper installation, and Actuator operation failure
• The Takeaway Clutch for failure (2270/3370): DC330 [077-001] (PL 15.1)
• The MSI Feed Out Sensor for failure: DC330 [077-104] (PL 13.4)
• The connection between the MSI Feed Out Sensor J179 and the MD PWB J525 for open circuit,
• MD PWB (2270/3370) (PL 18.2a)
• The 2nd BTR Contact Retract Motor for revolution failure: DC330 [094-003] (Contact), DC330 [094-
• MD PWB (4470/5570) (PL 18.2b)
004] (Retract) (PL 14.4)
• MCU PWB (2270/3370) (PL 18.2a)
• The Fuser Drive Motor for revolution failure: DC330 [010-006] (PL 3.1)
• The Takeaway Clutch for failure (2270/3370): DC330 [077-001] (PL 15.1) • MCU PWB (4470/5570) (PL 18.2b)
• The Regi Clutch for failure: DC330 [077-002] (PL 15.2)
• MD PWB (2270/3370) (PL 18.2a)

• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
075-212 MSI Nudger Up Down Fail • MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
BSD-ON:CH7.14
• MCU PWB (4470/5570) (PL 18.2b)
The MSI Nudger Position Sensor does not change within the specified time after the MSI Nudger Up or
Down operation has started.
Procedure
Turn the power ON and enter the Diag mode. Turn ON DC330 [075-002] (MSI Feed/Nudger Motor).
Does the MSI Feed/Nudger Motor rotate?
Y N
Y N
Turn the power OFF, then measure the MSI Feed/Nudger Motor wire wound resistance. Check the
resistance of the following.
Y N
Check the connection between the MD PWB J525 and MSI Feed/Nudger Motor J269 for
open circuit, short circuit, and poor contact. If no problems are found, replace the MSI Feed/
Nudger Motor (PL 13.2).
Y N

• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
Press the Stop button. Turn ON DC330 [075-102] (MSI Nudger Position Sensor). Move the Shielding
Board to block/clear the light path to the MSI Nudger Position Sensor.
Y N
Use "2.2.3.2 Permeable Sensor Failure FIP" to check the MSI Nudger Position Sensor.

Check the MSI Nudger Roll Up/Down mechanism for mechanical loading, the springs for deformation or
snags. If no problems are found, replace the following parts in sequence:
• MD PWB (2270/3370) (PL 18.2a)

2-171
Troubleshooting
2010/08
077-101 Regi Sensor Off Jam 077-103 Exit Sensor 1 Off Jam
BSD-ON:CH8.6, CH4.1, CH8.1, CH9.34, CH10.1 BSD-ON:CH10.7, CH10.1, CH10.11, CH10.12
The Regi Sensor does not turn OFF within the specified time after the Regi Clutch On. After the Fuser Exit Sensor turned ON, the Fuser Exit Sensor did not turn OFF within the specified time.
• A paper transportation failure due to a foreign substance/burr on the paper path • A paper transportation failure due to a foreign substance/burr on the paper path
• Each Takeaway Roll and Pinch Roll for contamination, wear, and revolution failure • The Fuser for wound up, stuck paper
• The Regi Roll and Pinch Roll for contamination, wear, and revolution failure • Each Exit Roll and Pinch Roll for contamination, wear, and revolution failure
• The 2nd BTR for contamination, wear, and revolution failure • Each Exit Roll Drive Gear for wear and damage
• Each Exit Roll and Pinch Roll for contamination, wear, and revolution failure • The Exit 1 Gate for operation failure
• Each Takeaway Roll Drive Gear for wear and damage • The Exit 2 Gate for operation failure
• The Regi Roll Drive Gear for wear and damage • Use of paper out of spec (Refer to the spec in Chapter 6 General)
• The 2nd BTR Contact Retract Drive Gear for wear or damage • The Fuser Exit Sensor for contamination, improper installation, and Actuator operation failure
• The Fuser Drive Gear for wear and damage • The Fuser Exit Sensor for failure: DC330 [077-101] (PL 7.1)
• Each Exit Roll Drive Gear for wear and damage • The connection between the Fuser Assembly DJ600 and the MCU PWB J431 for open circuit,
• Use of paper out of spec (Refer to the spec in Chapter 6 General) short circuit, and poor contact
• The Regi Sensor for contamination, improper installation, and Actuator operation failure • The Fuser Drive Motor for revolution failure: DC330 [010-006] (PL 3.1)
• The Regi Sensor for failure: DC330 [077-103] (PL 15.2) • The Exit 2 Drive Motor for revolution failure: DC330 [077-060] (PL 17.4)
• The connection between the Regi Sensor J160 and the MD PWB J523 for open circuit, short • The Exit 2 Gate Solenoid for failure: DC330 [077-003] (PL 17.5)
circuit, and poor contact • The Face Up Gate Solenoid for failure: DC330 [077-004] (PL 17.5)
• The Main Drive Motor for revolution failure: DC330 [042-002] (PL 3.2) If no problems are found, replace the following parts in sequence:
004] (Retract) (PL 14.4) • MCU PWB (2270/3370) (PL 18.2a)
• The Fuser Drive Motor for revolution failure: DC330 [010-006] (PL 3.1) • MCU PWB (4470/5570) (PL 18.2b)
• The Takeaway Clutch for failure (2270/3370): DC330 [077-001] (PL 15.1) • MD PWB (2270/3370) (PL 18.2a)
• The Takeaway Motor for revolution failure (4470/5570): DC330 [077-050] (PL 15.1) • MD PWB (4470/5570) (PL 18.2b)
• The Regi Transport Assy (2270/3370) (PL 15.1) for installation failure
• MD PWB (2270/3370) (PL 18.2a)

• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)

2-173
Troubleshooting
2010/08
077-104 Exit Sensor 1 Off Jam (Too Short) 077-105 Exit Sensor 2 Off Jam
BSD-ON:CH10.7, CH10.1, CH10.11, CH10.12 BSD-ON:CH10.10, CH10.11, CH10.12
After the Fuser Exit Sensor turned ON, the Fuser Exit Sensor turned OFF before the specified time has After the Exit 2 Sensor turned ON, the Exit 2 Sensor did not turn OFF within the specified time.
passed.
Cause/Action
• A paper transportation failure due to a foreign substance/burr on the paper path • The Exit 2 Roll and Pinch Roll for contamination, wear, and revolution failure
• The Fuser for wound up, stuck paper • The Face Up Exit Roll and Pinch Roll for contamination, wear, and revolution failure
• Each Exit Roll and Pinch Roll for contamination, wear, and revolution failure • The Exit 2 Roll Drive Gear for wear and damage
• Each Exit Roll Drive Gear for wear and damage • The Exit 2 Gate for operation failure
• The Exit 1 Gate for operation failure • The Face Up Exit Roll Drive Gear for wear and damage
• The Exit 2 Gate for operation failure • Use of paper out of spec (Refer to the spec in Chapter 6 General)
• Use of paper out of spec (Refer to the spec in Chapter 6 General) • The Exit 2 Sensor for contamination, improper installation, and Actuator operation failure
• The Fuser Exit Sensor for contamination, improper installation, and Actuator operation failure • The Exit 2 Sensor for failure: DC330 [077-100] (PL 17.4)
• The Fuser Exit Sensor for failure: DC330 [077-101] (PL 7.1) • The connection between the Exit 2 Sensor J164 and the MD PWB J522 for open circuit, short
• The connection between the Fuser Assembly DJ600 and the MCU PWB J431 for open circuit, circuit, and poor contact
short circuit, and poor contact • The Exit 2 Drive Motor for revolution failure: DC330 [077-060] (PL 17.4)
• The Fuser Drive Motor for revolution failure: DC330 [010-006] (PL 3.1) • The Face Up Gate Solenoid for failure: DC330 [077-004] (PL 17.5)
• The Exit 2 Drive Motor for revolution failure: DC330 [077-060] (PL 17.4) If no problems are found, replace the following parts in sequence:
• The Exit 2 Gate Solenoid for failure: DC330 [077-003] (PL 17.5)
• The Face Up Gate Solenoid for failure: DC330 [077-004] (PL 17.5) • MD PWB (2270/3370) (PL 18.2a)
If no problems are found, replace the following parts in sequence: • MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
077-106 Exit Sensor 1 On Jam 077-109 Exit Sensor 2 On Jam
BSD-ON:CH10.7, CH4.1, CH8.1, CH8.4, CH9.34, CH10.1 BSD-ON:CH10.10, CH10.1, CH10.11, CH10.12
The Fuser Exit Sensor does not turn ON within the specified time after the Regi Clutch On. After the Fuser Exit Sensor turned ON, the Exit 2 Sensor did not turn ON within the specified time.
• A paper transportation failure due to a foreign substance/burr on the paper path • A paper transportation failure due to a foreign substance/burr on the paper path
• Each Takeaway Roll and Pinch Roll for contamination, wear, and revolution failure • Each Exit Roll and Pinch Roll for contamination, wear, and revolution failure
• The Regi Roll and Pinch Roll for contamination, wear, and revolution failure • The Fuser for wound up, stuck paper
• The 2nd BTR for contamination, wear, and revolution failure • Each Exit Roll Drive Gear for wear and damage
• The Fuser for wound up, stuck paper • The Exit 2 Gate for operation failure
• Each Takeaway Roll Drive Gear for wear and damage • Use of paper out of spec (Refer to the spec in Chapter 6 General)
• The Regi Roll Drive Gear for wear and damage • The Exit 2 Sensor for contamination, improper installation, and Actuator operation failure
• The 2nd BTR Contact Retract Drive Gear for wear or damage • The Exit 2 Sensor for failure: DC330 [077-100] (PL 17.4)
• The Fuser Drive Gear for wear and damage • The connection between the Exit 2 Sensor J164 and the MD PWB J522 for open circuit, short
• Use of paper out of spec (Refer to the spec in Chapter 6 General) circuit, and poor contact
• The Fuser Exit Sensor for contamination, improper installation, and Actuator operation failure • The Fuser Drive Motor for revolution failure: DC330 [010-006] (PL 3.1)
• The Fuser Exit Sensor for failure: DC330 [077-101] (PL 7.1) • The Exit 2 Drive Motor for revolution failure: DC330 [077-060] (PL 17.4)
• The connection between the Fuser Assembly DJ600 and the MCU PWB J431 for open circuit, • The Exit 2 Gate Solenoid for failure: DC330 [077-003] (PL 17.5)
• MD PWB (2270/3370) (PL 18.2a)
004] (Retract) (PL 14.4) • MD PWB (4470/5570) (PL 18.2b)
• The Fuser Drive Motor for revolution failure: DC330 [010-006] (PL 3.1) • MCU PWB (2270/3370) (PL 18.2a)
• The Takeaway Clutch for failure (2270/3370): DC330 [077-001] (PL 15.1) • MCU PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)

• MCU PWB (4470/5570) (PL 18.2b)
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)

2-175
Troubleshooting
2010/08
077-110 POB Sensor On Jam 077-130 Regi Sensor On Jam (Duplex Direct)
BSD-ON:CH9.36, CH4.1, CH8.1, CH8.4, CH9.34 BSD-ON:CH8.4, CH10.14
The POB Sensor does not turn ON within the specified time after the Regi Clutch On. The Regi Sensor does not turn ON within the specified time after the Regi Clutch On after the Feed has
started in Duplex Direct mode.
Cause/Action
• Each Takeaway Roll and Pinch Roll for contamination, wear, and revolution failure • A paper transportation failure due to a foreign substance/burr on the paper path
• The Regi Roll and Pinch Roll for contamination, wear, and revolution failure • Each Duplex Roll and Pinch Roll for contamination, wear, and revolution failure
• The 2nd BTR for contamination, wear, and revolution failure • Each Duplex Roll Drive Gear for wear and damage
• The IBT Belt for wound up, stuck paper • Use of paper out of spec (Refer to the spec in Chapter 6 General)
• Each Takeaway Roll Drive Gear for wear and damage • The Regi Sensor for contamination, improper installation, and Actuator operation failure
• The Regi Roll Drive Gear for wear and damage • The Regi Sensor for failure: DC330 [077-103] (PL 15.2)
• The 2nd BTR Contact Retract Drive Gear for wear or damage • The connection between the Regi Sensor J160 and the MD PWB J523 for open circuit, short
• The Duplex Motor for revolution failure: DC330 [077-073] (PL 14.5)
• The POB Sensor for contamination and improper installation
• The POB Sensor for failure: DC330 [077-102] (PL 14.4)
• The connection between the POB Sensor J180 and the MD PWB J523 for open circuit, short
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
004] (Retract) (PL 14.4) • MCU PWB (4470/5570) (PL 18.2b)
• The Takeaway Clutch for failure (2270/3370): DC330 [077-001] (PL 15.1)
• The Regi Transport Assy (2270/3370) (PL 15.1) for installation failure
• MD PWB (2270/3370) (PL 18.2a)

• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
077-131 Duplex Wait Sensor On Jam 077-211 Tray Module Kind Mismatch
BSD-ON:CH10.13, CH10.11, CH10.12, CH10.14 BSD-ON:CH3.2
The Duplex Wait Sensor does not turn ON within the specified time after the Exit 2 Drive Motor has A different type of Tray Module is connected.
started rotating in the Duplex intake direction.
Cause/Action
Check the following: 2. Turn the power OFF and check the following:
• The DIP Switch settings on the Tray Module PWB
• The connection between the MD PWB J592 and the Tray Module PWB J541 for open circuit,
• Each Duplex Roll and Pinch Roll for contamination, wear, and revolution failure short circuit, and poor contact
• Each Exit Roll and Pinch Roll for contamination, wear, and revolution failure If no problems are found, replace the following parts in sequence:
• Each Duplex Roll Drive Gear for wear and damage • Tray Module PWB (2270/3370) (PL 10.9a)
• Each Exit Roll Drive Gear for wear and damage • Tray Module PWB (4470/5570) (PL 10.9b)
• The Exit 2 Gate for operation failure • MD PWB (2270/3370) (PL 18.2a)
• Use of paper out of spec (Refer to the spec in Chapter 6 General) • MD PWB (4470/5570) (PL 18.2b)
• The Duplex Wait Sensor for contamination, improper installation, and Actuator operation failure • MCU PWB (2270/3370) (PL 18.2a)
• The Duplex Wait Sensor for failure: DC330 [077-108] (PL 14.5) • MCU PWB (4470/5570) (PL 18.2b)
• The connection between the Duplex Wait Sensor J175 and the MD PWB J523 for open circuit,
• The Duplex Motor for revolution failure: DC330 [077-073] (PL 14.5)
• The Exit 2 Drive Motor for revolution failure: DC330 [077-062] (PL 17.4)
• The Exit 2 Gate Solenoid for failure: DC330 [077-003] (PL 17.5)
• MD PWB (2270/3370) (PL 18.2a)

• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)

2-177
Troubleshooting
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077-212 Tray Module Reset Fail 077-214 Tray Module Logic Fail
The Tray Module reset was detected. I/F mismatch between the IOT and the Tray Module was detected.
2. Check whether the voltage between the Tray Module PWB J541-12 (+) and the GND (-) is +5VDC 2. Turn the power OFF and check the connection between the MD PWB J592 and the Tray Module
and whether the voltage between the Tray Module PWB J541-10 (+) and the GND (-) is +24VDC. PWB J541 for open circuit, short circuit, and poor contact.
3. Turn the power OFF and check the connection between the MD PWB J592 and the Tray Module If no problems are found, replace the following parts in sequence:
PWB J541 for open circuit, short circuit, and poor contact. • Tray Module PWB (2270/3370) (PL 10.9a)
If no problems are found, replace the following parts in sequence: • Tray Module PWB (4470/5570) (PL 10.9b)
• Tray Module PWB (2270/3370) (PL 10.9a) • MD PWB (2270/3370) (PL 18.2a)
• Tray Module PWB (4470/5570) (PL 10.9b) • MD PWB (4470/5570) (PL 18.2b)
• MD PWB (2270/3370) (PL 18.2a) • MCU PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b) • MCU PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
077-215 Tray Module Communication Fail 077-300 Front Cover Interlock Open
Communication error between Tray Module PWB and MCU PWB was detected. The Front Cover is open.
1. Turn the power OFF and ON. Check the following:
2. Turn the power OFF and check the connection between the MD PWB J592 and the Tray Module
PWB J541 for open circuit, short circuit, and poor contact. • The Front Cover for damage or mismatch.
If no problems are found, replace the following parts in sequence: • The Front Cover Interlock Switch for failure: DC330 [077-303] (PL 18.5)
• Tray Module PWB (2270/3370) (PL 10.9a) • The connection between the Front Cover Interlock Switch J101 and the MD PWB J521 for open
• Tray Module PWB (4470/5570) (PL 10.9b) circuit, short circuit, and poor contact
• MD PWB (2270/3370) (PL 18.2a) If no problems are found, replace the following parts in sequence:
• MD PWB (4470/5570) (PL 18.2b)

• MD PWB (2270/3370) (PL 18.2a)
• MCU PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)

2-179
Troubleshooting
2010/08
077-301 L/H Cover Interlock Open 077-305 Tray Module L/H Cover Open
The L/H Cover is open. The Tray Module L/H Cover is open.
Check the following: 1. Turn the power OFF and ON.
2. Check the following:
• The L/H Cover Unit for damage or mismatch
• The Tray Module L/H Cover for damage or mismatch
• The L/H Cover Interlock Switch for failure: DC330 [077-300] (PL 14.1)
• The Tray Module L/H Cover Switch for failure: DC330 [077-306] (PL 10.12)
• The connection between the L/H Cover Interlock Switch J100 and the MD PWB J534 for open
• The connection between the Tray Module L/H Cover Switch J104 and the Tray Module PWB
circuit, short circuit, and poor contact J549 for open circuit, short circuit, and poor contact
If no problems are found, replace the following parts in sequence: If no problems are found, replace the Tray Module PWB.
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
077-307 Duplex Cover Open 077-308 L/H High Cover Open
The Duplex Cover is open. The L/H High Cover is open.
• The Duplex Cover for damage or mismatch. • The L/H High Cover Assembly for damage or mismatch
• The Duplex Cover Switch for failure: DC330 [077-305] (PL 14.5) • The L/H High Cover Switch for failure: DC330 [077-302] (PL 17.4)
• The connection between the Duplex Cover Switch J176 and the MD PWB J523 for open circuit, • The connection between the L/H High Cover Switch J168 and the MD PWB J522 for open circuit,


2-181
Troubleshooting
2010/08
077-314 P/H Module Logic Fail 077-320 All Feed Tray Broken
A fatal error was detected in the Tray Module. All the Feed Trays that are connected to the IOT were detected to have malfunctioned.
Cause/Action Enter DC122 Fail History. Go to the FIP of the affected Paper Tray.

2. Turn the power OFF and check the connection between the MD PWB J592 and the Tray Module
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
077-602 Transparency Sensor Fail 077-900 Regi Sensor Static Jam
An abnormal value was detected from the Transparency Sensor. (This is a hidden failure. Data is only When the power was turned ON, the M/C was stopped (Cycle Down/ Shut Down), or when the interlocks
recorded in history.) were closed (all interlocks including options), the Regi Sensor detected paper.
• The Transparency Sensor and Reflective Prism for contamination and improper installation • The Regi Sensor for remaining paper, contamination, Actuator return failure, or improper installation
• Use of Transparency out of spec (Refer to the spec in Chapter 6 General) • The Regi Sensor for failure: DC330 [077-103] (PL 15.2)
• The Transparency Sensor for failure: DC140[077-200] (PL 15.2) • The connection between the Regi Sensor J160 and the MD PWB J523 for short circuit
• The connection between the Transparency Sensor J161 and the MD PWB J523 for open circuit, If no problems are found, replace the following parts in sequence:
• The connector ( P/J452) between the MD PWB and the MCU PWB for poor connection • MD PWB (2270/3370) (PL 18.2a)
If no problems are found, replace the following parts in sequence: • MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MD PWB (2270/3370) (PL 18.2a) • MCU PWB (4470/5570) (PL 18.2b)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)

2-183
Troubleshooting
2010/08
077-901 Exit Sensor 1 Static Jam 077-902 Exit Sensor 2 Static Jam
When the power was turned ON, the M/C was stopped (Cycle Down/ Shut Down), or when the interlocks When the power was turned ON, the M/C was stopped (Cycle Down/ Shut Down), or when the interlocks
were closed (all interlocks including options), the Fuser Exit Sensor detected paper. were closed (all interlocks including options), the Exit 2 Sensor detected paper.
• The Fuser Exit Sensor for remaining paper, contamination, Actuator return failure, or improper • The Exit 2 Sensor for remaining paper, contamination, Actuator return failure, or improper
installation installation
• The Fuser Exit Sensor for failure: DC330 [077-101] (PL 7.1) • The Exit 2 Sensor for failure: DC330 [077-100] (PL 17.4)
• The connection between the Fuser Assembly DJ600 and the MCU PWB J431 for short circuit • The connection between the Exit 2 Sensor J164 and the MD PWB J522 for short circuit
If no problems are found, replace the MCU PWB. • The L/H High Cover Assembly for damage or mismatch
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b) • MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
077-903 POB Sensor Static Jam 077-907 Duplex Wait Sensor Static Jam
When the power was turned ON, the M/C was stopped (Cycle Down/ Shut Down), or when the interlocks When the power was turned ON, the M/C was stopped (Cycle Down/ Shut Down), or when the interlocks
were closed (all interlocks including options), the POB Sensor detected paper. were closed (all interlocks including options), the Duplex Wait Sensor detected paper.
• The POB Sensor for remaining paper, contamination, or improper installation • The Duplex Wait Sensor for remaining paper, contamination, Actuator return failure, or improper
• The POB Sensor for failure: DC330 [077-102] (PL 14.4) installation
• The connection between the POB Sensor J180 and the MD PWB J523 for short circuit • The Duplex Wait Sensor for failure: DC330 [077-108] (PL 14.5)
If no problems are found, replace the following parts in sequence: • The connection between the Duplex Wait Sensor J175 and the MD PWB J523 for short circuit
• MD PWB (2270/3370) (PL 18.2a)
• MCU PWB (2270/3370) (PL 18.2a) • MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (4470/5570) (PL 18.2b)

2-185
Troubleshooting
2010/08
078-xxx HCF Related Fault
078-xxx, which do not appear in Chapter 2 of this manual, are HCF Related
Faults.
According to the HCF type to be maintained, click the appropriate supplementary manual button at the
top of the screen. Go to the appropriate supplementary manual to fix the problem.

2-187
Troubleshooting
2010/08
089-600 RC Sample Lateral Fail-A1 089-601 RC Sample Block Fail-A1-In
There is an error with the Cyan fast scan position that is used as a reference during A1 (fine adjustment During the A1 (fine adjustment pattern) and C patch detection, the patch at the MOB Sensor In side did
pattern) and C patch detection. (This is a hidden failure. The Color Regi Spec cannot be guaranteed and not satisfy the defined number of valid sample blocks. (This is a hidden failure. The Color Regi Spec
Data is only recorded in history.) cannot be guaranteed and Data is only recorded in history.)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. NOTE: •When this Fail occurs, select No. 003 in DC612 Test Pattern Print and check the printout of the
fine adjustment pattern to estimate the color position (In/Out). Before printing this test pattern, set
Initial Actions the value of DC131 [870-207] to "7".
When multiple failures with Chain No. 089 occur, take action according to the priority order in the • When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
following table. Solving a higher priority failure may sometimes also repair the other failures. (Chain No.
089 Fail is detected during the execution of Regi Control. However, 089-617 is also detected during Initial Actions
power ON.) When multiple failures with Chain No. 089 occur, take action according to the priority order in the
Table 1 089 Fail is detected during the execution of Regi Control. However, 089-617 is also detected during
Priority Chain Link Fail Item power ON.)
1 (High) 089-616 RC Data Over Flow Fail

Table 1
2 089-604, 089-606, 089-607, 089-609, 089-610, RC SampleBlock Fail-B
Priority Chain Link Fail Item
089-612, 089-613, 089-615,
3 089-601, 089-603 RC SampleBlock Fail-A1 1 (High) 089-616 RC Data Over Flow Fail
4 089-600 RC SampleLateral Fail-A1 2 089-604, 089-606, 089-607, 089-609, 089-610, RC SampleBlock Fail-B
089-612, 089-613, 089-615,
5 089-617 RC Lead Regi Over Range Fail
3 089-601, 089-603 RC SampleBlock Fail-A1
6 (Low) 089-625, 089-626, 089-627, 089-628 RC Data Linearity Fail
4 089-600 RC SampleLateral Fail-A1
Procedure
Check the installation status of the IBT Belt Unit. Is the IBT Belt Unit installed properly?
Y N
Install the IBT Belt Unit properly. Cause/Action
1. Check the detection section of the MOB Sensor for contamination, the connectors for
Replace the IBT Belt Unit(PL 6.1) disconnection, and the connections for open circuit, short circuit, and poor contact. If no problems
are found, replace the MOB ADC Assembly (PL 18.5).
2. Perform DC675 Regi Control Setup Cycle.

2-189
Troubleshooting
2010/08
089-603 RC Sample Block Fail-A1-Out 089-604 RC Sample Block Fail-B-#1-In

During the A1 (fine adjustment pattern) and C patch detection, the patch at the MOB Sensor Out side did During the B (rough adjustment pattern) patch detection, the #1 (Yellow) patch at the MOB Sensor In side
not satisfy the defined number of valid sample blocks. (This is a hidden failure. The Color Regi Spec did not satisfy the defined number of valid sample blocks. (This is a hidden failure. The Color Regi Spec
cannot be guaranteed and Data is only recorded in history.) cannot be guaranteed and Data is only recorded in history.)
NOTE: •When this Fail occurs, select No. 003 in DC612 Test Pattern Print and check the printout of the NOTE: •When this Fail occurs, select No. 004 in DC612 Test Pattern Print and check the printout of the
fine adjustment pattern to estimate the color position (In/Out). Before printing this test pattern, set rough adjustment pattern to estimate the color position (In/Out). Before printing this test pattern, set
the value of DC131 [870-207] to "7". the value of DC131 [870-207] to "7".

When multiple failures with Chain No. 089 occur, take action according to the priority order in the When multiple failures with Chain No. 089 occur, take action according to the priority order in the
following table. Solving a higher priority failure may sometimes also repair the other failures. (Chain No. following table. Solving a higher priority failure may sometimes also repair the other failures. (Chain No.
089 Fail is detected during the execution of Regi Control. However, 089-617 is also detected during 089 Fail is detected during the execution of Regi Control. However, 089-617 is also detected during
power ON.) power ON.)
Table 1 Table 1
Priority Chain Link Fail Item Priority Chain Link Fail Item
1 (High) 089-616 RC Data Over Flow Fail 1 (High) 089-616 RC Data Over Flow Fail
2 089-604, 089-606, 089-607, 089-609, 089-610, RC SampleBlock Fail-B 2 089-604, 089-606, 089-607, 089-609, 089-610, RC SampleBlock Fail-B
089-612, 089-613, 089-615, 089-612, 089-613, 089-615,
3 089-601, 089-603 RC SampleBlock Fail-A1 3 089-601, 089-603 RC SampleBlock Fail-A1
4 089-600 RC SampleLateral Fail-A1 4 089-600 RC SampleLateral Fail-A1
5 089-617 RC Lead Regi Over Range Fail 5 089-617 RC Lead Regi Over Range Fail
6 (Low) 089-625, 089-626, 089-627, 089-628 RC Data Linearity Fail 6 (Low) 089-625, 089-626, 089-627, 089-628 RC Data Linearity Fail
1. Check the detection section of the MOB Sensor for contamination, the connectors for disconnection, Check the density of Y color. Is the density of Y color normal?
and the connections for open circuit, short circuit, and poor contact. If no problems are found, Y N
replace the MOB ADC Assembly (PL 18.5). Adjust to correct the density of Y color.
2. Perform DC675 Regi Control Setup Cycle.
Check the connection between the MOB Sensor In J150 and the MCU PWB J415 for connector
disconnection, open circuit, short circuit, and poor contact. Is the connection normal?
Y N
Connect the MOB Sensor In J150 to the MCU PWB J415 properly.
Check the Y Magnet Roll for contamination, scratches, and distortion. Is the Magnet Roll normal?
Y N
Replace the Developer (Y)(PL 5.2)
Check the IBT Belt for contamination, scratches, and distortion. Is the IBT Belt normal?
Y N
Replace the IBT Belt Unit(PL 6.1)
Check the Y Drum for contamination, scratches, and distortion. Is the Drum normal?
Y N 089-606 RC Sample Block Fail-B-#1-Out
Replace Drum (Y) (PL 8.1)
BSD-ON:CH6.12
Replace the MOB ADC Assembly (PL 18.5) and perform DC675 Registration Control Setup Cycle. If the
During the B (rough adjustment pattern) patch detection, the #1 (Yellow) patch at the MOB Sensor Out
problem persists, replace the MCU PWB.
• MCU PWB (2270/3370) (PL 18.2a) side did not satisfy the defined number of valid sample blocks. (This is a hidden failure. The Color Regi
Spec cannot be guaranteed and Data is only recorded in history.)
• MCU PWB (4470/5570) (PL 18.2b)
NOTE: •When this Fail occurs, select No. 004 in DC612 Test Pattern Print and check the printout of the
rough adjustment pattern to estimate the color position (In/Out). Before printing this test pattern, set
the value of DC131 [870-207] to "7".
Initial Actions
When multiple failures with Chain No. 089 occur, take action according to the priority order in the
089 Fail is detected during the execution of Regi Control. However, 089-617 is also detected during
power ON.)
Table 1
089-612, 089-613, 089-615,
Procedure
Check the density of Y color. Is the density of Y color normal?
Y N
Adjust to correct the density of Y color.
Check the connection between the MOB Sensor Out J151 and the MCU PWB J415 for connector
Y N
Connect the MOB Sensor Out J151 to the MCU PWB J415 properly.
Check the Y Magnet Roll for contamination, scratches, and distortion. Is the Magnet Roll normal?
Y N
Replace the Developer (Y)(PL 5.2)
Y N
Version 1.2 A
2010/08 CHAIN 89
2-191
Troubleshooting
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A
Check the Y Drum for contamination, scratches, and distortion. Is the Drum normal? 089-607 RC Sample Block Fail-B-#2-In
Y N
BSD-ON:CH6.12
Replace Drum (Y) (PL 8.1)
During the B (rough adjustment pattern) patch detection, the #2 (Magenta) patch at the MOB Sensor In
side did not satisfy the defined number of valid sample blocks. (This is a hidden failure. The Color Regi
• MCU PWB (2270/3370) (PL 18.2a) Spec cannot be guaranteed and Data is only recorded in history.)
• MCU PWB (4470/5570) (PL 18.2b)

the value of DC131 [870-207] to "7".
Initial Actions
power ON.)
Table 1
089-612, 089-613, 089-615,
Procedure
Check the density of M color. Is the density of M color normal?
Y N
Adjust to correct the density of M color.
Y N
Check the M Magnet Roll for contamination, scratches, and distortion. Is the Magnet Roll normal?
Y N
Replace the Developer (M)(PL 5.2)
Y N
Check the M Drum for contamination, scratches, and distortion. Is the Drum normal?
Replace Drum (M) (PL 8.1)
BSD-ON:CH6.12
During the B (rough adjustment pattern) patch detection, the #2 (Magenta) patch at the MOB Sensor Out
• MCU PWB (4470/5570) (PL 18.2b)
the value of DC131 [870-207] to "7".
Initial Actions
power ON.)
Table 1
089-612, 089-613, 089-615,
Procedure
Check the density of M color. Is the density of M color normal?
Y N
Adjust to correct the density of M color.
Y N
Check the M Magnet Roll for contamination, scratches, and distortion. Is the Magnet Roll normal?
Y N
Replace the Developer (M)(PL 5.2)
Y N
Version 1.2 A
2010/08 CHAIN 89
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A
Check the M Drum for contamination, scratches, and distortion. Is the Drum normal? 089-610 RC Sample Block Fail-B-#3-In
Y N
BSD-ON:CH6.12
Replace Drum (M) (PL 8.1)
During the B (rough adjustment pattern) patch detection, the #3 (Cyan) patch at the MOB Sensor In side
did not satisfy the defined number of valid sample blocks. (This is a hidden failure. The Color Regi Spec
• MCU PWB (2270/3370) (PL 18.2a) cannot be guaranteed and Data is only recorded in history.)
• MCU PWB (4470/5570) (PL 18.2b)

the value of DC131 [870-207] to "7".
Initial Actions
power ON.)
Table 1
089-612, 089-613, 089-615,
Procedure
Check the density of C color. Is the density of C color normal?
Y N
Adjust to correct the density of C color.
Y N
Check the C Magnet Roll for contamination, scratches, and distortion. Is the Magnet Roll normal?
Y N
Replace the Developer (C)(PL 5.2)
Y N
Check the C Drum for contamination, scratches, and distortion. Is the Drum normal?
Replace Drum (C). (PL 8.1)
BSD-ON:CH6.12
During the B (rough adjustment pattern) patch detection, the #3 (Cyan) patch at the MOB Sensor Out
• MCU PWB (4470/5570) (PL 18.2b)
the value of DC131 [870-207] to "7".
Initial Actions
power ON.)
Table 1
089-612, 089-613, 089-615,
Procedure
Check the density of C color. Is the density of C color normal?
Y N
Adjust to correct the density of C color.
Y N
Check the C Magnet Roll for contamination, scratches, and distortion. Is the Magnet Roll normal?
Y N
Replace the Developer (C)(PL 5.2)
Y N
Version 1.2 A
2010/08 CHAIN 89
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Troubleshooting
2010/08
A
Check the C Drum for contamination, scratches, and distortion. Is the Drum normal? 089-613 RC Sample Block Fail-B-#4-In
Y N
BSD-ON:CH6.12
Replace Drum (C). (PL 8.1)
During the B (rough adjustment pattern) patch detection, the #4 (Black) patch at the MOB Sensor In side
did not satisfy the defined number of valid sample blocks. (This is a hidden failure. The Color Regi Spec
• MCU PWB (2270/3370) (PL 18.2a) cannot be guaranteed and Data is only recorded in history.)
• MCU PWB (4470/5570) (PL 18.2b)

the value of DC131 [870-207] to "7".
Initial Actions
power ON.)
Table 1
089-612, 089-613, 089-615,
Procedure
Check the density of K color. Is the density of K color normal?
Y N
Adjust to correct the density of K color.
Y N
Check the K Magnet Roll for contamination, scratches, and distortion. Is the Magnet Roll normal?
Y N
Replace the Developer (K)(PL 5.2)
Y N
Check the K Drum for contamination, scratches, and distortion. Is the Drum normal?
Replace the Drum (K) (PL 8.1)
BSD-ON:CH6.12
During the B (rough adjustment pattern) patch detection, the #4 (Black) patch at the MOB Sensor Out
• MCU PWB (4470/5570) (PL 18.2b)
the value of DC131 [870-207] to "7".
Initial Actions
power ON.)
Table 1
089-612, 089-613, 089-615,
Procedure
Check the density of K color. Is the density of K color normal?
Y N
Adjust to correct the density of K color.
Y N
Check the K Magnet Roll for contamination, scratches, and distortion. Is the Magnet Roll normal?
Y N
Replace the Developer (K)(PL 5.2)
Y N
Version 1.2 A
2010/08 CHAIN 89
2-197
Troubleshooting
2010/08
A
Check the K Drum for contamination, scratches, and distortion. Is the Drum normal? 089-616 RC Data Over Flow Fail
Y N
BSD-ON:CH6.12
Replace the Drum (K) (PL 8.1)
The correction setting value of calculation result has exceeded the settable range. (This is a hidden
failure. The Color Regi Spec cannot be guaranteed and Data is only recorded in history.)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
Initial Actions
power ON.)
Table 1
089-612, 089-613, 089-615,
Procedure
Display the adjustment amount in DC675 Registration Control Setup Cycle. Check which item has
reached the maximum adjustment amount shown in the following table.
Table 2
Adjustment Range
Correction item
MIN MAX
Fast Scan Margin -90 +90
Slow Scan Margin -4720 +4720
Skew -800 +800
Is the item that has reached the adjustment range (MIN or MAX), "Fast Scan Margin" or "Slow
Scan Margin"?
Y N
• Check that the value of DC131 [760-024] is "0".
• The Drum (Y, M, C, K) for improper installation.
• Drum (Y, M, C, K) (PL 8.1)
• LPH Unit (Y, M, C, K) (PL 2.1)
• Rear Holder Assembly (PL 2.1)
A
A
Is the item that has reached the adjustment range (MIN or MAX) "Slow Scan Margin"? 089-617 RC Lead Regi Over Range Fail
Y N
Raise/lower the LPH (Y, M, C, K) 2 to 3 times to check the LPH lift up/down mechanism. If the BSD-ON:CH3.1
problem persists, replace the LPH Unit (Y, M, C, K) (PL 2.1).
The result from adding the offset value to the color registration correction value has exceeded the
Replace the MCU PWB and perform DC675 Registration Control Setup Cycle. settable range. (This is a hidden failure. The Alignment Lead Regi or Skew might have exceeded the
adjustable range and Data is only recorded in history.)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
Initial Actions
power ON.)
Table 1
089-612, 089-613, 089-615,
Cause/Action
1. Check that the value of DC131 [760-063] is "0". (Because this Fail occurs only when the NVM write
data is incorrect or the NVM is corrupted, if the setting value is not "0", reset it to "0".)
2. Check that the value of DC131 [760-082] is between the values of DC131 [760-084] and DC131
[760-085]. (If it is not, set the value of DC131 [760-082] to be between the values of DC131 [760-
084] and DC131 [760-085].)
3. Check that the value of DC131 [760-083] is between the values of DC131 [760-084] and DC131
[760-085]. (If it is not, set the value of DC131 [760-083] to be between the values of DC131 [760-
084] and DC131 [760-085].)

2-199
Troubleshooting
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089-625 RC Data Linearity Fail Y 089-626 RC Data Linearity Fail M

The result from adding the skew/bow correction value to the Y color linearity correction value has The result from adding the skew/bow correction value to the M color linearity correction value has
exceeded the settable range. (This is a hidden failure. The LPH Slow Scan linearity cannot be exceeded the settable range. (This is a hidden failure. The LPH Slow Scan linearity cannot be
guaranteed and Data is only recorded in history.) guaranteed and Data is only recorded in history.)

Table 1 Table 1
089-612, 089-613, 089-615, 089-612, 089-613, 089-615,
Procedure Procedure
Check that the value stored in LPH (Y) EEPROM is correct. Has any Y color related Chain No. 061 Check that the value stored in LPH (M) EEPROM is correct. Has any M color related Chain No. 061
Fail occurred? Fail occurred?
Y N Y N
Display the skew correction amount in DC675 Regi Control Setup Cycle. Display the skew correction amount in DC675 Regi Control Setup Cycle.
Is the "skew correction amount" within the range of +500~-500? Is the "skew correction amount" within the range of +500~-500?
Y N Y N
• Check that the value of DC131 [760-024] is "0". • Check that the value of DC131 [760-024] is "0".
• The Drum (Y) for improper installation. • The Drum (M) for improper installation.
• Drum (Y) (PL 8.1) • Drum (M) (PL 8.1)
• Rear Holder Assembly (Y) (PL 2.1) • Rear Holder Assembly (M) (PL 2.1)
Replace the LPH Unit (Y) (PL 2.1) and perform DC675 Registration Control Setup Cycle. If the Replace the LPH Unit (M) (PL 2.1) and perform DC675 Registration Control Setup Cycle. If the
problem persists, replace the MCU PWB. problem persists, replace the MCU PWB.

089-627 RC Data Linearity Fail C 089-628 RC Data Linearity Fail K
The result from adding the skew/bow correction value to the C color linearity correction value has The result from adding the skew/bow correction value to the K color linearity correction value has
exceeded the settable range. (This is a hidden failure. The LPH Slow Scan linearity cannot be exceeded the settable range. (This is a hidden failure. The LPH Slow Scan linearity cannot be
guaranteed and Data is only recorded in history.) guaranteed and Data is only recorded in history.)

Table 1 Table 1
089-612, 089-613, 089-615, 089-612, 089-613, 089-615,
Procedure Procedure
Check that the value stored in LPH (C) EEPROM is correct. Has any C color related Chain No. 061 Check that the value stored in LPH (K) EEPROM is correct. Has any K color related Chain No. 061
Fail occurred? Fail occurred?
Y N Y N
Display the skew correction amount in DC675 Regi Control Setup Cycle. Display the skew correction amount in DC675 Regi Control Setup Cycle.
Is the "skew correction amount" within the range of +500~-500? Is the "skew correction amount" within the range of +500~-500?
Y N Y N
• Check that the value of DC131 [760-024] is "0". • Check that the value of DC131 [760-024] is "0".
• The Drum (C) for improper installation. • The Drum (K) for improper installation.
• Drum (C) (PL 8.1) • Drum (K) (PL 8.1)
• Rear Holder Assembly (C) (PL 2.1) • Rear Holder Assembly (K) (PL 2.1)
Replace the LPH Unit (C) (PL 2.1) and perform DC675 Registration Control Setup Cycle. If the Replace the LPH Unit (K) (PL 2.1) and perform DC675 Registration Control Setup Cycle. If the
problem persists, replace the MCU PWB. problem persists, replace the MCU PWB.

2-201
Troubleshooting
2010/08
091-313 CRUM ASIC Communication Fail 091-400 Waste Toner Bottle Near Full
BSD-ON:- BSD-ON:CH9.40
Communication error between CPU of the MCU PWB and ASIC was detected. The Waste Toner Bottle Full Sensor detected Near Full state.
1. Turn the power OFF and ON. The Waste Toner Bottle needs to be replaced soon. Replace the Waste Toner Bottle (PL 8.2) as
2. Turn the power OFF and replace the MCU PWB. required. If the problem persists, check the Waste Toner Bottle Full Sensor.
Turn the power ON and enter the Diag mode. Turn ON DC330 [091-201]. Use a sheet of paper, etc. to
• MCU PWB (2270/3370) (PL 18.2a)
block/clear the light path to the Waste Toner Bottle Full Sensor.
• MCU PWB (4470/5570) (PL 18.2b) Does the display change between High/Low?
Y N
Use "2.2.3.2 Permeable Sensor Failure FIP" to check the Waste Toner Bottle Full Sensor.

Replace the MCU PWB.
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)

2-203
Troubleshooting
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091-401 Drum Cartridge K Near Life 091-402 Drum Cartridge K Life Over
It was detected that the replacement timing for Drum (K) is closer than Pre Near. Drum (K) has reached the end of its lifespan.
The Drum (K) needs to be replaced soon. Replace the Drum (K) (PL 8.1) as required. Replace the Drum (K) (PL 8.1).
091-407 DRUM K CRUM Trouble Info 091-411 Drum Cartridge Y Near Life
[Detection Conditions] It was detected that the replacement timing for Drum (Y) is closer than Pre Near.
• 091-914 : DRUM K CRUM Comm Fail
• 091-915 : DRUM K CRUM Data Broken
• 091-916 : DRUM K CRUM Data Mismatch Cause/Action
One of these occurred. The Drum (Y) needs to be replaced soon. Replace the Drum (Y) (PL 8.1) as required.
[Corrective Actions]
• Remove and install (reinsert) the Drum Cartridge.
• Replace the Drum Cartridge.

2-205
Troubleshooting
2010/08
091-417 DRUM Y CRUM Trouble Info 091-421 Drum Cartridge M Near Life
[Detection Conditions] It was detected that the replacement timing for Drum (M) is closer than Pre Near.
• 091-917 : DRUM Y CRUM Comm Fail
• 091-940 : DRUM Y CRUM Data Broken
• 091-943 : DRUM Y CRUM Data Mismatch Cause/Action
One of these occurred. The Drum (M) needs to be replaced soon. Replace the Drum (M) (PL 8.1) as required.
091-427 DRUM M CRUM Trouble Info 091-431 Drum Cartridge C Near Life
[Detection Conditions] It was detected that the replacement timing for Drum (C) is closer than Pre Near.
• 091-918 : DRUM M CRUM Comm Fail
• 091-941 : DRUM M CRUM Data Broken
• 091-944 : DRUM M CRUM Data Mismatch Cause/Action
One of these occurred. The Drum (C) needs to be replaced soon. Replace the Drum (C) (PL 8.1) as required.

2-207
Troubleshooting
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091-437 DRUM C CRUM Trouble Info 091-480 Drum Cartridge Y Life Over
[Detection Conditions] Drum (Y) has reached the end of its lifespan.
• 091-919 : DRUM C CRUM Comm Fail
• 091-942 : DRUM C CRUM Data Broken
• 091-945 : DRUM C CRUM Data Mismatch Cause/Action
One of these occurred. Replace Drum (Y) (PL 8.1).
091-481 Drum Cartridge M Life Over 091-482 Drum Cartridge C Life Over
Drum (M) has reached the end of its lifespan. Drum (C) has reached the end of its lifespan.
Replace Drum (M) (PL 8.1). Replace Drum (C) (PL 8.1).

2-209
Troubleshooting
2010/08
091-910 Waste Toner Bottle Not In Position 091-911 Waste Toner Bottle Full
The Waste Toner Bottle is not in the proper position. After the Waste Toner Bottle Near Full has occurred, the PV exceeds the threshold value.
Procedure Procedure
Check that the Bottle Guide Assembly at the machine side and the Waste Toner Bottle does not have Replace the Waste Toner Bottle (PL 8.2). If the problem persists, check the Waste Toner Bottle Full
any deformation or foreign substances, and that they are installed properly. Sensor. Enter DC330 [091-201]. Use a sheet of paper, etc. to block/clear the light path to the Waste
Is the Waste Toner Bottle installed properly? Toner Bottle Full Sensor.
Y N Does the display change between High/Low?
Install the Waste Toner Bottle properly. If there is any deformation, replace the Waste Toner Bottle Y N
(PL 8.2) and Bottle Guide Assembly (PL 8.2). Use "2.2.3.2 Permeable Sensor Failure FIP" to check the Waste Toner Bottle Full Sensor.
Check the Waste Toner Bottle Position Sensor. Press the Stop button and turn the power OFF.
Turn the power ON and enter the Diag mode. Enter DC330 [091-200]. Use a sheet of paper, etc. to block/ Replace the MCU PWB.
clear the light path to the Waste Toner Bottle Position Sensor. • MCU PWB (2270/3370) (PL 18.2a)
Does the display change between High/Low? • MCU PWB (4470/5570) (PL 18.2b)
Y N
Use "2.2.3.2 Permeable Sensor Failure FIP" to check the Waste Toner Bottle Position Sensor.

• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
091-913 Drum Cartridge K Life End 091-914 Drum CRUM K Communication Fail
Drum (K) has reached the end of its lifespan. Communication failure with Drum (K) CRUM was detected.
Replace the Drum (K) (PL 8.1). 1. Turn the power OFF and ON.
2. Turn the power OFF and check the following:
• The connection between the MD PWB J528 and the Drum CRUM Coupler Assembly (K)
P115 for open circuit, short circuit, and poor contact
• The connection terminals between the Drum (K) CRUM PWB and the Drum CRUM Coupler
Assembly (K) CRUM for damage and foreign substances
• The Drum (K) CRUM PWB for contamination or disengagement
• The Drum (K) for improper installation
• Drum (K) (PL 8.1)
• Drum CRUM Coupler Assembly (K) (PL 8.1)
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)

2-211
Troubleshooting
2010/08
091-915 Drum CRUM K Data Broken 091-916 Drum CRUM K Data Mismatch
The system detected that the data written to the Drum (K) CRUM and the data read from the Drum (K) Incorrect authentication area data was detected in Drum (K) CRUM.
CRUM do not match.
Cause/Action
Cause/Action Remove and reinstall the Drum (K) and check for improper installation. If no problems are found, replace
Remove and reinstall the Drum (K) and check for improper installation. If no problems are found, replace it with the correct Drum (K) (PL 8.1).
the Drum (K) (PL 8.1).
091-917 Drum CRUM Y Communication Fail 091-918 Drum CRUM M Communication Fail
Communication failure with Drum (Y) CRUM was detected. Communication failure with Drum (M) CRUM was detected.
2. Turn the power OFF and check the following: 2. Turn the power OFF and check the following:
• The connection between the MD PWB J528 and the Drum CRUM Coupler Assembly (Y) • The connection between the MD PWB J528 and the Drum CRUM Coupler Assembly (M)
P112 for open circuit, short circuit, and poor contact P113 for open circuit, short circuit, and poor contact
• The connection terminals between the Drum (Y) CRUM PWB and the Drum CRUM Coupler • The connection terminals between the Drum (M) CRUM PWB and the Drum CRUM Coupler
Assembly (Y) CRUM for damage and foreign substances Assembly (M) CRUM for damage and foreign substances
• The Drum (Y) CRUM PWB for contamination or disengagement • The Drum (M) CRUM PWB for contamination or disengagement
• The Drum (Y) for improper installation • The Drum (M) for improper installation
• Drum (Y) (PL 8.1) • Drum (M) (PL 8.1)
• Drum CRUM Coupler Assembly (Y) (PL 8.1) • Drum CRUM Coupler Assembly (M) (PL 8.1)

2-213
Troubleshooting
2010/08
091-919 Drum CRUM C Communication Fail 091-921 Drum CRUM K Not In Position
Communication failure with Drum (C) CRUM was detected. The Drum (K) CRUM is not in the proper position (loose CRUM).
1. Turn the power OFF and ON. 1. Remove and reinstall the Drum (K).
2. Turn the power OFF and check the following: 2. Polish the connection terminals between the Drum (K) CRUM PWB and the Drum CRUM Coupler
• The connection between the MD PWB J528 and the Drum CRUM Coupler Assembly (C) Assembly (K) CRUM with dry cloth. (When cleaning, do not use Drum cleaner, etc.)
P114 for open circuit, short circuit, and poor contact 3. Check the following:
• The connection terminals between the Drum (C) CRUM PWB and the Drum CRUM Coupler • The connection between the MD PWB J528 and the Drum CRUM Coupler Assembly (K)
Assembly (C) CRUM for damage and foreign substances P115 for open circuit, short circuit, and poor contact
• The Drum (C) CRUM PWB for contamination or disengagement • The connection terminals between the Drum (K) CRUM PWB and the Drum CRUM Coupler
• The Drum (C) for improper installation Assembly (K) CRUM for damage and foreign substances
If no problems are found, replace the following parts in sequence: • The Drum (K) for improper installation
• Drum (C) (PL 8.1) If no problems are found, replace the following parts in sequence:
• Drum CRUM Coupler Assembly (C) (PL 8.1) • Drum (K) (PL 8.1)
• MD PWB (2270/3370) (PL 18.2a) • Drum CRUM Coupler Assembly (K) (PL 8.1)
• MCU PWB (2270/3370) (PL 18.2a) • MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (4470/5570) (PL 18.2b)
091-927 Drum CRUM Y Not In Position 091-928 Drum CRUM M Not In Position
The Drum (Y) CRUM is not in the proper position (loose CRUM). The Drum (M) CRUM is not in the proper position (loose CRUM).
1. Remove and reinstall the Drum (Y). 1. Remove and reinstall the Drum (M).
2. Polish the connection terminals between the Drum (Y) CRUM PWB and the Drum CRUM Coupler 2. Polish the connection terminals between the Drum (M) CRUM PWB and the Drum CRUM Coupler
Assembly (Y) CRUM with dry cloth. (When cleaning, do not use Drum cleaner, etc.) Assembly (M) CRUM with dry cloth. (When cleaning, do not use Drum cleaner, etc.)
3. Check the following: 3. Check the following:
• The connection between the MD PWB J528 and the Drum CRUM Coupler Assembly (Y) • The connection between the MD PWB J528 and the Drum CRUM Coupler Assembly (M)
P112 for open circuit, short circuit, and poor contact P113 for open circuit, short circuit, and poor contact
• The connection terminals between the Drum (Y) CRUM PWB and the Drum CRUM Coupler • The connection terminals between the Drum (M) CRUM PWB and the Drum CRUM Coupler
Assembly (Y) CRUM for damage and foreign substances Assembly (M) CRUM for damage and foreign substances
• The Drum (Y) for improper installation • The Drum (M) for improper installation
• Drum (Y) (PL 8.1) • Drum (M) (PL 8.1)
• Drum CRUM Coupler Assembly (Y) (PL 8.1) • Drum CRUM Coupler Assembly (M) (PL 8.1)

2-215
Troubleshooting
2010/08
091-929 Drum CRUM C Not In Position 091-940 Drum CRUM Y Data Broken
The Drum (C) CRUM is not in the proper position (loose CRUM). The system detected that the data written to the Drum (Y) CRUM and the data read from the Drum (Y)
CRUM do not match.
Cause/Action
1. Remove and reinstall the Drum (C). Cause/Action
2. Polish the connection terminals between the Drum (C) CRUM PWB and the Drum CRUM Coupler Remove and reinstall the Drum (Y) and check for improper installation. If no problems are found, replace
Assembly (C) CRUM with dry cloth. (When cleaning, do not use Drum cleaner, etc.) the Drum (Y) (PL 8.1).
• The connection between the MD PWB J528 and the Drum CRUM Coupler Assembly (C)
P114 for open circuit, short circuit, and poor contact
• The connection terminals between the Drum (C) CRUM PWB and the Drum CRUM Coupler
Assembly (C) CRUM for damage and foreign substances
• The Drum (C) for improper installation
• Drum (C) (PL 8.1)
• Drum CRUM Coupler Assembly (C) (PL 8.1)
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
091-941 Drum CRUM C Data Broken 091-942 Drum CRUM C Data Broken
The system detected that the data written to the Drum (M) CRUM and the data read from the Drum (M) The system detected that the data written to the Drum (C) CRUM and the data read from the Drum (C)
CRUM do not match. CRUM do not match.
Remove and reinstall the Drum (M) and check for improper installation. If no problems are found, replace Remove and reinstall the Drum (C) and check for improper installation. If no problems are found, replace
the Drum (M) (PL 8.1). the Drum (C) (PL 8.1).

2-217
Troubleshooting
2010/08
091-943 Drum CRUM Y Data Mismatch 091-944 Drum CRUM M Data Mismatch
Incorrect authentication area data was detected in Drum (Y) CRUM. Incorrect authentication area data was detected in Drum (M) CRUM.
Remove and reinstall the Drum (Y) and check for improper installation. If no problems are found, replace Remove and reinstall the Drum (M) and check for improper installation. If no problems are found, replace
it with the correct Drum (Y) (PL 8.1). it with the correct Drum (M) (PL 8.1).
091-945 Drum CRUM C Data Mismatch
BSD-ON:CH9.6
Incorrect authentication area data was detected in Drum (C) CRUM.
Cause/Action
Remove and reinstall the Drum (C) and check for improper installation. If no problems are found, replace
it with the correct Drum (C) (PL 8.1).

2-219
Troubleshooting
2010/08
092-312 ATC Fail [Y] 092-313 ATC Fail [M]
BSD-ON:(2270/3370) CH9.15, (4470/5570) CH9.16 BSD-ON:(2270/3370) CH9.17, (4470/5570) CH9.18
The frequency at which the ATC Average Fail [Y] or the ATC Amplitude Fail [Y] has been occurring has The frequency at which the ATC Average Fail [M] or the ATC Amplitude Fail [M] has been occurring has
exceeded the threshold value. exceeded the threshold value.
NOTE: •Although this Fail can be cleared by turning the power OFF and ON and it will be possible to NOTE: •Although this Fail can be cleared by turning the power OFF and ON and it will be possible to
output a few sheets of printouts, when this Fail has occurred a certain number of times, it will no output a few sheets of printouts, when this Fail has occurred a certain number of times, it will no
longer be clearable by turning the power OFF and ON. To clear it, clear the value of DC131 [752- longer be clearable by turning the power OFF and ON. To clear it, clear the value of DC131 [752-
346] (ATC Fail [Y]) or DC131 [752-350] (ATC Fail Continuous Count [Y]) to "0". If the machine is not 347] (ATC Fail [M]) or DC131 [752-351] (ATC Fail Continuous Count [M]) to "0". If the machine is not
repaired back to normal status, this Fail will occur again during the operation. repaired back to normal status, this Fail will occur again during the operation.
• The connection between the ATC Sensor (Y) and the ATC PWB J124 for open circuit, short circuit, • The connection between the ATC Sensor (M) and the ATC PWB J125 for open circuit, short circuit,
and poor contact and poor contact
• The connection between the ATC PWB J633 and the MD PWB J528 for open circuit, short circuit, • The connection between the ATC PWB J633 and the MD PWB J528 for open circuit, short circuit,
• The Toner Dispense Motor (Y) for revolution failure: DC330 [093-001] (PL 5.1) • The Toner Dispense Motor (M) for revolution failure: DC330 [093-006] (PL 5.1)
• The Drum/Deve Drive Motor (Y, M, C) for revolution failure (2270/3370): DC330 [091-026] (PL 3.3a) • The Drum/Deve Drive Motor (Y, M, C) for revolution failure (2270/3370): DC330 [091-026] (PL 3.3a)
• The Drum Drive Motor (Y, M, C) for revolution failure (4470/5570): DC330 [091-027] (PL 3.3b) • The Drum Drive Motor (Y, M, C) for revolution failure (4470/5570): DC330 [091-027] (PL 3.3b)
• The Deve Drive Motor (Y, M, C) for revolution failure (4470/5570): DC330 [093-022] (PL 3.3b) • The Deve Drive Motor (Y, M, C) for revolution failure (4470/5570): DC330 [093-022] (PL 3.3b)
• The path from Toner Cartridge (Y) to Developer (Y) for toner blockage • The path from Toner Cartridge (M) to Developer (M) for toner blockage
• The Developer (Y) for internal toner blockage • The Developer (M) for internal toner blockage
• The Toner Cartridge (Y) for internal toner blockage • The Toner Cartridge (M) for internal toner blockage
• ATC Sensor (Y) (PL 5.2) • ATC Sensor (M) (PL 5.2)
• ATC PWB (PL 5.2) • ATC PWB (PL 5.2)

2-221
Troubleshooting
2010/08
092-314 ATC Fail [C] 092-315 ATC Fail [K]

The frequency at which the ATC Average Fail [C] or the ATC Amplitude Fail [C] has been occurring has The frequency at which the ATC Average Fail [K] or the ATC Amplitude Fail [K] has been occurring has
exceeded the threshold value. exceeded the threshold value.
NOTE: •Although this Fail can be cleared by turning the power OFF and ON and it will be possible to NOTE: •Although this Fail can be cleared by turning the power OFF and ON and it will be possible to
output a few sheets of printouts, when this Fail has occurred a certain number of times, it will no output a few sheets of printouts, when this Fail has occurred a certain number of times, it will no
longer be clearable by turning the power OFF and ON. To clear it, clear the value of DC131 [752- longer be clearable by turning the power OFF and ON. To clear it, clear the value of DC131 [752-
348] (ATC Fail [C]) or DC131 [752-352] (ATC Fail Continuous Count [C]) to "0". If the machine is not 349] (ATC Fail [K]) or DC131 [752-353] (ATC Fail Continuous Count [K]) to "0". If the machine is not
repaired back to normal status, this Fail will occur again during the operation. repaired back to normal status, this Fail will occur again during the operation.
• The connection between the ATC Sensor (C) and the ATC PWB J126 for open circuit, short circuit, • The connection between the ATC Sensor (K) and the ATC PWB J127 for open circuit, short circuit,
• The Toner Dispense Motor (C) for revolution failure: DC330 [093-011] (PL 5.1) • The Toner Dispense Motor (K) for revolution failure: DC330 [093-016] (PL 5.1)
• The Drum/Deve Drive Motor (Y, M, C) for revolution failure (2270/3370): DC330 [091-026] (PL 3.3a) • The Drum/Deve Drive Motor (K) for revolution failure (2270/3370): DC330 [091-033] (PL 3.3a)
• The Drum Drive Motor (Y, M, C) for revolution failure (4470/5570): DC330 [091-027] (PL 3.3b) • The Drum/Deve Drive Motor (K) for revolution failure (4470/5570): DC330 [091-033] (PL 3.3b)
• The Deve Drive Motor (Y, M, C) for revolution failure (4470/5570): DC330 [093-022] (PL 3.3b) • The path from Toner Cartridge (K) to Developer (K) for toner blockage
• The path from Toner Cartridge (C) to Developer (C) for toner blockage • The Developer (K) for internal toner blockage
• The Developer (C) for internal toner blockage • The Toner Cartridge (K) for internal toner blockage
• The Toner Cartridge (C) for internal toner blockage If no problems are found, replace the following parts in sequence:
• ATC Sensor (K) (PL 5.2)
• ATC Sensor (C) (PL 5.2) • ATC PWB (PL 5.2)
• ATC PWB (PL 5.2) • MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b) • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
092-649 ADC Shutter Open Fail 092-650 ADC Shutter Close Fail
The ADC Sensor shutters is open (cannot be closed). (This is a hidden failure. Data is only recorded in The ADC Sensor shutters is closed (cannot be opened). (This is a hidden failure. Data is only recorded in
history.) history.)
Check the connection between the ADC Sensor (MOB ADC Assembly) J153 and the MCU PWB J415 Check the connection between the ADC Sensor (MOB ADC Assembly) J153 and the MCU PWB J415
for open circuit, short circuit, and poor contact. Also check whether there is opening/closing failure due to for open circuit, short circuit, and poor contact. Also check whether there is opening/closing failure due to
foreign substances/burrs, etc. at the shutter section of the ADC Sensor. foreign substances/burrs, etc. at the shutter section of the ADC Sensor.
• MOB ADC Assembly (PL 18.5) • MOB ADC Assembly (PL 18.5)

2-223
Troubleshooting
2010/08
092-651 ADC Sensor Fail 092-657 ATC Amplitude Fail [Y]

BSD-ON:CH9.27 BSD-ON:(2270/3370) CH9.15, (4470/5570) CH9.16
The ADC Sensor read value of the density reference patch is abnormal. (This is a hidden failure. Data is The difference between the maximum and minimum values in the ATC Sensor (Y) measurement set is
only recorded in history.) lower than the threshold value. (This is a hidden failure. Data is only recorded in history.)
Check the connection between the ADC Sensor (MOB ADC Assembly) J153 and the MCU PWB J415 Check the following:
for open circuit, short circuit, and poor contact. Also check whether there is poor connection or foreign
substances at the detection section of the ADC Sensor. • The connection between the ATC Sensor (Y) and the ATC PWB J124 for open circuit, short circuit,
and poor contact
If no problems are found, replace the following parts in sequence: • The connection between the ATC PWB J633 and the MD PWB J528 for open circuit, short circuit,
and poor contact
• The Toner Dispense Motor (Y) for revolution failure: DC330 [093-001] (PL 5.1)
• IBT Belt Unit (PL 6.1)
• The Drum/Deve Drive Motor (Y, M, C) for revolution failure (2270/3370): DC330 [091-026] (PL 3.3a)
• MCU PWB (2270/3370) (PL 18.2a)
• The Drum Drive Motor (Y, M, C) for revolution failure (4470/5570): DC330 [091-027] (PL 3.3b)
• MCU PWB (4470/5570) (PL 18.2b)
• The Deve Drive Motor (Y, M, C) for revolution failure (4470/5570): DC330 [093-022] (PL 3.3b)
• The path from Toner Cartridge (Y) to Developer (Y) for toner blockage
• The Developer (Y) for internal toner blockage
• The Toner Cartridge (Y) for internal toner blockage
• ATC Sensor (Y) (PL 5.2)

• ATC PWB (PL 5.2)
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
092-658 ATC Amplitude Fail [M] 092-659 ATC Amplitude Fail [C]
The difference between the maximum and minimum values in the ATC Sensor (M) measurement set is The difference between the maximum and minimum values in the ATC Sensor (C) measurement set is
lower than the threshold value. (This is a hidden failure. Data is only recorded in history.) lower than the threshold value. (This is a hidden failure. Data is only recorded in history.)
• The connection between the ATC Sensor (M) and the ATC PWB J125 for open circuit, short circuit, • The connection between the ATC Sensor (C) and the ATC PWB J126 for open circuit, short circuit,
• The Toner Dispense Motor (M) for revolution failure: DC330 [093-006] (PL 5.1) • The Toner Dispense Motor (C) for revolution failure: DC330 [093-011] (PL 5.1)
• The path from Toner Cartridge (M) to Developer (M) for toner blockage • The path from Toner Cartridge (C) to Developer (C) for toner blockage
• The Developer (M) for internal toner blockage • The Developer (C) for internal toner blockage
• The Toner Cartridge (M) for internal toner blockage • The Toner Cartridge (C) for internal toner blockage
• ATC Sensor (M) (PL 5.2) • ATC Sensor (C) (PL 5.2)

2-225
Troubleshooting
2010/08
092-660 ATC Amplitude Fail [K] 092-661 Temperature Sensor Fail

BSD-ON:(2270/3370) CH9.21, (4470/5570) CH9.22 BSD-ON:CH9.27
The difference between the maximum and minimum values in the ATC Sensor (K) measurement set is Abnormal value was detected by the ENVIRONMENT SENSOR (Temperature). (This is a hidden failure.
lower than the threshold value. (This is a hidden failure. Data is only recorded in history.) Data is only recorded in history.)
Check the following: Check the connection between the Environment Sensor (MOB ADC Assembly) J154 and the MCU PWB
J415 for open circuit, short circuit, and poor contact. Also check whether there is poor connection or
• The connection between the ATC Sensor (K) and the ATC PWB J127 for open circuit, short circuit, foreign substances at the detection section of the Environment Sensor.
and poor contact
• The connection between the ATC PWB J633 and the MD PWB J528 for open circuit, short circuit, If no problems are found, replace the following parts in sequence:
and poor contact
• The Toner Dispense Motor (K) for revolution failure: DC330 [093-016] (PL 5.1)
• MCU PWB (2270/3370) (PL 18.2a)
• The Drum/Deve Drive Motor (K) for revolution failure (2270/3370): DC330 [091-033] (PL 3.3a)
• MCU PWB (4470/5570) (PL 18.2b)
• The Drum/Deve Drive Motor (K) for revolution failure (4470/5570): DC330 [091-033] (PL 3.3b)
• The path from Toner Cartridge (K) to Developer (K) for toner blockage
• The Developer (K) for internal toner blockage
• The Toner Cartridge (K) for internal toner blockage
• ATC Sensor (K) (PL 5.2)

• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
092-662 Humidity Sensor Fail 092-665 ATC Average Fail [Y]
BSD-ON:CH9.27 BSD-ON:(2270/3370) CH9.15, (4470/5570) CH9.16
Abnormal value was detected by the ENVIRONMENT SENSOR (Humidity). (This is a hidden failure. The average measured value of ATC Sensor (Y) is out of the range of appropriate values. (This is a
Data is only recorded in history.) hidden failure. Data is only recorded in history.)
Check the connection between the Environment Sensor (MOB ADC Assembly) J154 and the MCU PWB Check the following:
J415 for open circuit, short circuit, and poor contact. Also check whether there is poor connection or
foreign substances at the detection section of the Environment Sensor. • The connection between the ATC Sensor (Y) and the ATC PWB J124 for open circuit, short circuit,
and poor contact
If no problems are found, replace the following parts in sequence: • The connection between the ATC PWB J633 and the MD PWB J528 for open circuit, short circuit,
and poor contact
• The Toner Dispense Motor (Y) for revolution failure: DC330 [093-001] (PL 5.1)
• MCU PWB (2270/3370) (PL 18.2a)
• The Drum/Deve Drive Motor (Y, M, C) for revolution failure (2270/3370): DC330 [091-026] (PL 3.3a)
• MCU PWB (4470/5570) (PL 18.2b)
• The Drum Drive Motor (Y, M, C) for revolution failure (4470/5570): DC330 [091-027] (PL 3.3b)
• The Deve Drive Motor (Y, M, C) for revolution failure (4470/5570): DC330 [093-022] (PL 3.3b)
• The path from Toner Cartridge (Y) to Developer (Y) for toner blockage
• The Developer (Y) for internal toner blockage
• The Toner Cartridge (Y) for internal toner blockage
• ATC Sensor (Y) (PL 5.2)

• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)

2-227
Troubleshooting
2010/08
092-666 ATC Average Fail [M] 092-667 ATC Average Fail [C]
The average measured value of ATC Sensor (M) is out of the range of appropriate values. (This is a The average measured value of ATC Sensor (C) is out of the range of appropriate values. (This is a
hidden failure. Data is only recorded in history.) hidden failure. Data is only recorded in history.)
• The connection between the ATC Sensor (M) and the ATC PWB J125 for open circuit, short circuit, • The connection between the ATC Sensor (C) and the ATC PWB J126 for open circuit, short circuit,
• The Toner Dispense Motor (M) for revolution failure: DC330 [093-006] (PL 5.1) • The Toner Dispense Motor (C) for revolution failure: DC330 [093-011] (PL 5.1)
• The path from Toner Cartridge (M) to Developer (M) for toner blockage • The path from Toner Cartridge (C) to Developer (C) for toner blockage
• The Developer (M) for internal toner blockage • The Developer (C) for internal toner blockage
• The Toner Cartridge (M) for internal toner blockage • The Toner Cartridge (C) for internal toner blockage
• ATC Sensor (M) (PL 5.2) • ATC Sensor (C) (PL 5.2)
092-668 ATC Average Fail [K] 092-670 ADC Patch Fail [Y]
BSD-ON:(2270/3370) CH9.21, (4470/5570) CH9.22 BSD-ON:CH9.27
The average measured value of ATC Sensor (K) is out of the range of appropriate values. (This is a The ADC patch of Y color is abnormally light. (This is a hidden failure. Data is only recorded in history.)
hidden failure. Data is only recorded in history.)
Procedure
Cause/Action Enter DC122 Fail History. Check whether ADC Sensor Fail or ATC Fail [Y] has occurred.
Check the following: Has Fail 092-651 or 092-312 occurred?
Y N
• The connection between the ATC Sensor (K) and the ATC PWB J127 for open circuit, short circuit, Turn the power OFF and check the following:
and poor contact • The Drum (Y) for contamination
• The connection between the ATC PWB J633 and the MD PWB J528 for open circuit, short circuit, • The LPH (Y) for contamination
and poor contact • The 1st BTR (Y) for contamination
• The Toner Dispense Motor (K) for revolution failure: DC330 [093-016] (PL 5.1) • The IBT Belt for contamination
• The Drum/Deve Drive Motor (K) for revolution failure (2270/3370): DC330 [091-033] (PL 3.3a) • The connection and board springs between the HVPS (1st/2nd/DTC) and the 1st BTR (Y) for
• The Drum/Deve Drive Motor (K) for revolution failure (4470/5570): DC330 [091-033] (PL 3.3b) open circuits, short circuits, and poor contacts
• The path from Toner Cartridge (K) to Developer (K) for toner blockage (2270/3370)
• The Developer (K) for internal toner blockage • The connection and board springs between the HVPS (Deve/BCR) and the Magnet Roll (Y) for
open circuits, short circuits, and poor contacts
• The Toner Cartridge (K) for internal toner blockage
(4470/5570)
• The connection and board springs between the HVPS (Deve) and the Magnet Roll (Y) for open
• ATC Sensor (K) (PL 5.2) circuits, short circuits, and poor contacts
• ATC PWB (PL 5.2) If no problems are found, replace the following parts in sequence:
• Drum (Y) (PL 8.1)
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• HVPS (Deve/BCR) (2270/3370) (PL 18.6a)
• MCU PWB (2270/3370) (PL 18.2a)
• HVPS (Deve) (4470/5570) (PL 5.3)
• MCU PWB (4470/5570) (PL 18.2b)
• HVPS (1st/2nd/DTC) (PL 6.2)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
Go to the appropriate FIP

2-229
Troubleshooting
2010/08
092-671 ADC Patch Fail [M] 092-672 ADC Patch Fail [C]
The ADC patch of M color is abnormally light. (This is a hidden failure. Data is only recorded in history.) The ADC patch of C color is abnormally light. (This is a hidden failure. Data is only recorded in history.)
Procedure Procedure
Enter DC122 Fail History. Check whether ADC Sensor Fail or ATC Fail [M] has occurred. Enter DC122 Fail History. Check whether ADC Sensor Fail or ATC Fail [C] has occurred.
Has Fail 092-651 or 092-313 occurred? Has Fail 092-651 or 092-314 occurred?
Y N Y N
Turn the power OFF and check the following: Turn the power OFF and check the following:
• The Drum (M) for contamination • The Drum (C) for contamination
• The LPH (M) for contamination • The LPH (C) for contamination
• The 1st BTR (M) for contamination • The 1st BTR (C) for contamination
• The IBT Belt for contamination • The IBT Belt for contamination
• The connection and board springs between the HVPS (1st/2nd/DTC) and the 1st BTR (M) for • The connection and board springs between the HVPS (1st/2nd/DTC) and the 1st BTR (C) for
open circuits, short circuits, and poor contacts open circuits, short circuits, and poor contacts
(2270/3370) (2270/3370)
• The connection and board springs between the HVPS (Deve/BCR) and the Magnet Roll (M) for • The connection and board springs between the HVPS (Deve/BCR) and the Magnet Roll (C) for
(4470/5570) (4470/5570)
• The connection and board springs between the HVPS (Deve) and the Magnet Roll (M) for open • The connection and board springs between the HVPS (Deve) and the Magnet Roll (C) for open
• Drum (M) (PL 8.1) • Drum (C) (PL 8.1)
• HVPS (Deve/BCR) (2270/3370) (PL 18.6a) • HVPS (Deve/BCR) (2270/3370) (PL 18.6a)
• HVPS (Deve) (4470/5570) (PL 5.3) • HVPS (Deve) (4470/5570) (PL 5.3)
• HVPS (1st/2nd/DTC) (PL 6.2) • HVPS (1st/2nd/DTC) (PL 6.2)

092-673 ADC Patch Fail [K] 092-675 ADC Mini Setup Fail [Y]
The ADC patch of K color is abnormally light. (This is a hidden failure. Data is only recorded in history.) The difference in densities among the ADC patches of Y color is abnormal. (This is a hidden failure. Data
is only recorded in history.)
Procedure
Enter DC122 Fail History. Check whether ADC Sensor Fail or ATC Fail [K] has occurred. Procedure
Has Fail 092-651 or 092-315 occurred? Enter DC122 Fail History. Check whether ADC Sensor Fail or ATC Fail [Y] has occurred.
Y N Has Fail 092-651 or 092-312 occurred?
Turn the power OFF and check the following: Y N
• The Drum (K) for contamination Turn the power OFF and check the following:
• The LPH (K) for contamination • The Drum (Y) for contamination
• The 1st BTR (K) for contamination • The 1st BTR (Y) for contamination
• The connection and board springs between the HVPS (1st/2nd/DTC) and the 1st BTR (K) for • The connection and board springs between the HVPS (1st/2nd/DTC) and the 1st BTR (Y) for
(2270/3370) (2270/3370)
• The connection and board springs between the HVPS (Deve/BCR) and the Magnet Roll (K) for • The connection and board springs between the HVPS (Deve/BCR) and the BCR (Y) for open
open circuits, short circuits, and poor contacts circuits, short circuits, and poor contacts
(4470/5570) • The connection and board springs between the HVPS (Deve/BCR) and the Magnet Roll (Y) for
• The connection and board springs between the HVPS (Deve) and the Magnet Roll (K) for open open circuits, short circuits, and poor contacts
circuits, short circuits, and poor contacts (4470/5570)
If no problems are found, replace the following parts in sequence: • The connection and board springs between the HVPS (BCR) and the BCR (Y) for open
• Drum (K) (PL 8.1) circuits, short circuits, and poor contacts
• LPH Unit (K) (PL 2.1) • The connection and board springs between the HVPS (Deve) and the Magnet Roll (Y) for open
• HVPS (Deve/BCR) (2270/3370) (PL 18.6a) circuits, short circuits, and poor contacts
• HVPS (Deve) (4470/5570) (PL 5.3) If no problems are found, replace the following parts in sequence:
• Drum (Y) (PL 8.1)
• HVPS (Deve/BCR) (2270/3370) (PL 18.6a)
• MCU PWB (2270/3370) (PL 18.2a)
• HVPS (BCR) (4470/5570) (PL 18.6b)
• MCU PWB (4470/5570) (PL 18.2b)
• HVPS (Deve) (4470/5570) (PL 5.3)
Go to the appropriate FIP • HVPS (1st/2nd/DTC) (PL 6.2)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)

2-231
Troubleshooting
2010/08
092-676 ADC Mini Setup Fail [M] 092-677 ADC Mini Setup Fail [C]
The difference in densities among the ADC patches of M color is abnormal. (This is a hidden failure. The difference in densities among the ADC patches of C color is abnormal. (This is a hidden failure.
(Data is only recorded in history.) Data is only recorded in history.)
Procedure Procedure
Enter DC122 Fail History. Check whether ADC Sensor Fail or ATC Fail [M] has occurred. Enter DC122 Fail History. Check whether ADC Sensor Fail or ATC Fail [C] has occurred.
Has Fail 092-651 or 092-313 occurred? Has Fail 092-651 or 092-314 occurred?
Y N Y N
Turn the power OFF and check the following: Turn the power OFF and check the following:
• The Drum (M) for contamination • The Drum (C) for contamination
• The 1st BTR (M) for contamination • The 1st BTR (C) for contamination
• The connection and board springs between the HVPS (1st/2nd/DTC) and the 1st BTR (M) for • The connection and board springs between the HVPS (1st/2nd/DTC) and the 1st BTR (C) for
(2270/3370) (2270/3370)
• The connection and board springs between the HVPS (Deve/BCR) and the BCR (M) for open • The connection and board springs between the HVPS (Deve/BCR) and the BCR (C) for open
• The connection and board springs between the HVPS (Deve/BCR) and the Magnet Roll (M) for • The connection and board springs between the HVPS (Deve/BCR) and the Magnet Roll (C) for
(4470/5570) (4470/5570)
• The connection and board springs between the HVPS (BCR) and the BCR (M) for open • The connection and board springs between the HVPS (BCR) and the BCR (C) for open
• The connection and board springs between the HVPS (Deve) and the Magnet Roll (M) for open • The connection and board springs between the HVPS (Deve) and the Magnet Roll (C) for open
• Drum (M) (PL 8.1) • Drum (C) (PL 8.1)
• HVPS (Deve/BCR) (2270/3370) (PL 18.6a) • HVPS (Deve/BCR) (2270/3370) (PL 18.6a)
• HVPS (BCR) (4470/5570) (PL 18.6b) • HVPS (BCR) (4470/5570) (PL 18.6b)
• HVPS (Deve) (4470/5570) (PL 5.3) • HVPS (Deve) (4470/5570) (PL 5.3)
• HVPS (1st/2nd/DTC) (PL 6.2) • HVPS (1st/2nd/DTC) (PL 6.2)

092-678 ADC Mini Setup Fail [K]
BSD-ON:CH9.27
The difference in densities among the ADC patches of K color is abnormal. (This is a hidden failure.
Data is only recorded in history.)
Procedure
Enter DC122 Fail History. Check whether ADC Sensor Fail or ATC Fail [K] has occurred.
Has Fail 092-651 or 092-315 occurred?
Y N
• The Drum (K) for contamination
• The 1st BTR (K) for contamination
• The IBT Belt for contamination
• The connection and board springs between the HVPS (1st/2nd/DTC) and the 1st BTR (K) for
(2270/3370)
• The connection and board springs between the HVPS (Deve/BCR) and the BCR (K) for open
• The connection and board springs between the HVPS (Deve/BCR) and the Magnet Roll (K) for
(4470/5570)
• The connection and board springs between the HVPS (BCR) and the BCR (K) for open
• The connection and board springs between the HVPS (Deve) and the Magnet Roll (K) for open
• Drum (K) (PL 8.1)
• HVPS (Deve/BCR) (2270/3370) (PL 18.6a)
• HVPS (BCR) (4470/5570) (PL 18.6b)
• HVPS (Deve) (4470/5570) (PL 5.3)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)

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093-314 Y Disp Motor Fail 093-315 M Disp Motor Fail
BSD-ON: CH9.23 BSD-ON: CH9.23
Regardless of low usage of toner from Y Toner Cartridge, it was detected to be empty. Regardless of low usage of toner from M Toner Cartridge, it was detected to be empty.
NOTE: •If the Fail occurs when printing high density images, check whether the Developer Unit Rotating NOTE: •If the Fail occurs when printing high density images, check whether the Developer Unit Rotating
Shutter is completely open. If the Rotating Shutter is not completely open, it might cause the Shutter is completely open. If the Rotating Shutter is not completely open, it might cause the
supplied toner to be insufficient, resulting in this Fail. supplied toner to be insufficient, resulting in this Fail.
2. Replace the Toner Cartridge (Y) (PL 5.1). 2. Replace the Toner Cartridge (M) (PL 5.1).
If the problem persists, check the following: If the problem persists, check the following:
• The connectors of the MCU PWB P411 and the Toner CRUM Coupler (Y) J120 for damage, • The connectors of the MCU PWB P411 and the Toner CRUM Coupler (M) J121 for damage,
foreign substances, bent connector pins, burns, and improper soldering on the PWB foreign substances, bent connector pins, burns, and improper soldering on the PWB
• The connection between the MCU PWB J411 and the Toner CRUM Coupler (Y) J120 for • The connection between the MCU PWB J411 and the Toner CRUM Coupler (M) J121 for
• The Toner Dispense Motor (Y): DC330 [093-001] (PL 5.1) • The Toner Dispense Motor (M): DC330 [093-006] (PL 5.1)
• The drive transmission path in the Dispense Assembly • The drive transmission path in the Dispense Assembly
• The MCU PWB for failure • The MCU PWB for failure
– 2270/3370 (PL 18.2a) – 2270/3370 (PL 18.2a)
– 4470/5570 (PL 18.2b) – 4470/5570 (PL 18.2b)

2-235
Troubleshooting
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093-316 C Disp Motor Fail 093-317 K Disp Motor Fail

Regardless of low usage of toner from C Toner Cartridge, it was detected to be empty. Regardless of low usage of toner from K Toner Cartridge, it was detected to be empty.
NOTE: •If the Fail occurs when printing high density images, check whether the Developer Unit Rotating NOTE: •If the Fail occurs when printing high density images, check whether the Developer Unit Rotating
Shutter is completely open. If the Rotating Shutter is not completely open, it might cause the Shutter is completely open. If the Rotating Shutter is not completely open, it might cause the
supplied toner to be insufficient, resulting in this Fail. supplied toner to be insufficient, resulting in this Fail.
2. Replace the Toner Cartridge (C) (PL 5.1). 2. Replace the Toner Cartridge (K) (PL 5.1).
If the problem persists, check the following: If the problem persists, check the following:
• The connectors of the MCU PWB P411 and the Toner CRUM Coupler (C) J122 for damage, • The connectors of the MCU PWB P411 and the Toner CRUM Coupler (K) J123 for damage,
foreign substances, bent connector pins, burns, and improper soldering on the PWB foreign substances, bent connector pins, burns, and improper soldering on the PWB
• The connection between the MCU PWB J411 and the Toner CRUM Coupler (C) J122 for • The connection between the MCU PWB J411 and the Toner CRUM Coupler (K) J123 for
• The Toner Dispense Motor (C): DC330 [093-011] (PL 5.1) • The Toner Dispense Motor (K): DC330 [093-016] (PL 5.1)
• The drive transmission path in the Dispense Assembly • The drive transmission path in the Dispense Assembly
• The MCU PWB for failure • The MCU PWB for failure
– 2270/3370 (PL 18.2a) – 2270/3370 (PL 18.2a)
– 4470/5570 (PL 18.2b) – 4470/5570 (PL 18.2b)
093-324 (4470/5570) Deve Y, M, C Motor Fail 093-400 K Toner Cartridge Near Empty
The Deve Motor (Y, M, C) revolution failure was detected. It was detected that the replacement timing for Toner Cartridge (K) is closer than Pre Near.
Procedure The Toner Cartridge (K) needs to be replaced soon. Replace the Toner Cartridge (K) (PL 5.1) as
required.
Turn the power OFF and remove the Front Cover. Remove the Drum (Y, M, C) and the Developer (Y, M,
C) and cheat the Front Cover Interlock Switch.
Turn the power ON and enter the Diag mode. Turn ON DC330 [093-022] (Deve Drive Motor Y, M, C).
Does the Deve Drive Motor (Y, M, C) rotate?
Y N
Y N
Is the voltage between the MD PWB J527-B16 (+) and the GND (-) +5VDC?
Y N
Turn the power OFF and check the connections between the MD PWB J526 and the Deve Drive
Motor (Y, M, C) J251, as well as between the MD PWB J527 and the Deve Drive Motor (Y, M, C)
J252 for open circuits, short circuits, and poor contacts.
• Deve Drive Motor (Y, M, C) (PL 3.3b)
Press the Stop button and turn the power OFF. Install the Drum (Y, M, C), the Developer (Y, M, C), and
the Front Cover.
Turn the power ON and enter the Diag mode. Turn ON DC330 [093-022] (Deve Drive Motor Y, M, C).
Does the Deve Drive Motor (Y, M, C) rotate?
Y N
Check the Developer (Y, M, C) for loading.
Press the Stop button and turn the power OFF. Check the connection between the Deve Drive Motor
(Y, M, C) J252-8 and the MD PWB J527-B9 for open circuit, short circuit, and poor contact.

2-237
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093-406 K Toner Cartridge Pre Near Empty 093-407 Y Toner Cartridge Pre Near Empty
It was detected that the Toner Cartridge (K) needed to be replaced soon. It was detected that the Toner Cartridge (Y) needed to be replaced soon.
The Toner Cartridge (K) needs to be replaced soon. Replace the Toner Cartridge (K) (PL 5.1) as The Toner Cartridge (Y) needs to be replaced soon. Replace the Toner Cartridge (Y) (PL 5.1) as
required. required.
093-408 M Toner Cartridge Pre Near Empty 093-409 C Toner Cartridge Pre Near Empty
It was detected that the Toner Cartridge (M) needed to be replaced soon. It was detected that the Toner Cartridge (C) needed to be replaced soon.
The Toner Cartridge (M) needs to be replaced soon. Replace the Toner Cartridge (M) (PL 5.1) as The Toner Cartridge (C) needs to be replaced soon. Replace the Toner Cartridge (C) (PL 5.1) as
required. required.

2-239
Troubleshooting
2010/08
093-423 Y Toner Cartridge Near Empty 093-424 M Toner Cartridge Near Empty
It was detected that the replacement timing for Toner Cartridge (Y) is closer than Pre Near. It was detected that the replacement timing for Toner Cartridge (M) is closer than Pre Near.
The Toner Cartridge (Y) needs to be replaced soon. Replace the Toner Cartridge (Y) (PL 5.1) as The Toner Cartridge (M) needs to be replaced soon. Replace the Toner Cartridge (M) (PL 5.1) as
required. required.
093-425 C Toner Cartridge Near Empty 093-426 TONER K CRUM Trouble Info
BSD-ON: CH9.24 BSD-ON:CH9.24
It was detected that the replacement timing for Toner Cartridge (C) is closer than Pre Near. [Detection Conditions]
• 093-924 : TONER K CRUM Comm Fail
Cause/Action • 093-925 : TONER K CRUM Data Broken
The Toner Cartridge (C) needs to be replaced soon. Replace the Toner Cartridge (C) (PL 5.1) as • 093-926 : TONER K CRUM Data Mismatch
required.
One of these occurred.
• Remove and install (reinsert) the Toner Cartridge.
• Replace the Toner Cartridge.

2-241
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093-427 TONER Y CRUM Trouble Info 093-428 TONER M CRUM Trouble Info
[Detection Conditions] [Detection Conditions]

• 093-943 : TONER Y CRUM Comm Fail • 093-941 : TONER M CRUM Comm Fail
• 093-950 : TONER Y CRUM Data Broken • 093-951 : TONER M CRUM Data Broken
• 093-960 : TONER Y CRUM Data Mismatch • 093-961 : TONER M CRUM Data Mismatch
One of these occurred. One of these occurred.
[Corrective Actions] [Corrective Actions]

• Remove and install (reinsert) the Toner Cartridge. • Remove and install (reinsert) the Toner Cartridge.
• Replace the Toner Cartridge. • Replace the Toner Cartridge.
093-429 TONER C CRUM Trouble Info 093-912 K Toner Cartridge Empty
BSD-ON:CH9.24 BSD-ON: CH9.24
[Detection Conditions] The K Toner Cartridge Empty state was detected.

• 093-942 : TONER C CRUM Comm Fail
• 093-952 : TONER C CRUM Data Broken
Cause/Action
• 093-962 : TONER C CRUM Data Mismatch Replace the Toner Cartridge (K) (PL 5.1). No special action necessary.
One of these occurred.
• Remove and install (reinsert) the Toner Cartridge.
• Replace the Toner Cartridge.

2-243
Troubleshooting
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093-916 Toner K CRUM Not In Position 093-924 Toner K CRUM Communication Fail
The Toner CRUM (K) is not in the proper position. Communication failure with Toner CRUM (K) was detected.
1. Remove and reinstall the Toner Cartridge (K). 1. Turn the power OFF and ON.
2. Polish the connection terminals between the Toner Cartridge (K) CRUM PWB and the Toner CRUM 2. Check the connection between the MCU PWB J411 and the Toner CRUM Coupler Assembly (K)
Coupler Assembly (K) CRUM with dry cloth. (When cleaning, do not use Drum cleaner, etc.) J123 for open circuit, short circuit, and poor contact. Also, remove and reinstall the Toner Cartridge
3. Check the following: (K) and check for improper installation.
• The connection between the MCU PWB J411 and the Toner CRUM Coupler Assembly (K) If no problems are found, replace the following parts in sequence:
J123 for open circuit, short circuit, and poor contact • Toner Cartridge (K) (PL 5.1)
• The connection terminals between the Toner Cartridge (K) CRUM PWB and the Toner CRUM • Toner CRUM Coupler Assembly (K) (PL 5.1)
Coupler Assembly (K) CRUM for damage and foreign substances • MCU PWB (2270/3370) (PL 18.2a)
• The Toner Cartridge (K) for improper installation • MCU PWB (4470/5570) (PL 18.2b)
• Toner Cartridge (K) (PL 5.1)
• Toner CRUM Coupler Assembly (K) (PL 5.1)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
093-925 Toner K CRUM Data Broken Fail 093-926 Toner K CRUM Data Mismatch Fail
The system detected that the data written to the Toner CRUM (K) and the data read from the Toner Incorrect authentication area data was detected in Toner CRUM (K).
CRUM (K) do not match.
Cause/Action
Cause/Action Remove and reinstall the Toner Cartridge (K) and check for improper installation. If no problems are
Remove and reinstall the Toner Cartridge (K) and check for improper installation. If no problems are found, replace the Toner Cartridge (K) (PL 5.1).
found, replace the Toner Cartridge (K) (PL 5.1).

2-245
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093-941 Toner M CRUM Communication Fail 093-942 Toner C CRUM Communication Fail
Communication failure with Toner CRUM (M) was detected. Communication failure with Toner CRUM (C) was detected.
2. Check the connection between the MCU PWB J411 and the Toner CRUM Coupler Assembly (M) 2. Check the connection between the MCU PWB J411 and the Toner CRUM Coupler Assembly (C)
J121 for open circuit, short circuit, and poor contact. Also, remove and reinstall the Toner Cartridge J122 for open circuit, short circuit, and poor contact. Also, remove and reinstall the Toner Cartridge
(M) and check for improper installation. (C) and check for improper installation.
• Toner Cartridge (M) (PL 5.1) • Toner Cartridge (C) (PL 5.1)
• Toner CRUM Coupler Assembly (M) (PL 5.1) • Toner CRUM Coupler Assembly (C) (PL 5.1)
093-943 Toner Y CRUM Communication Fail 093-950 Toner Y CRUM Data Broken Fail
BSD-ON:CH9.23 BSD-ON: CH9.23
Communication failure with Toner CRUM (Y) was detected. The system detected that the data written to the Toner CRUM (Y) and the data read from the Toner
CRUM (Y) do not match.
Cause/Action
Cause/Action
Remove and reinstall the Toner Cartridge (Y) and check for improper installation. If no problems are
found, replace the Toner Cartridge (Y) (PL 5.1).
2. Check the connection between the MCU PWB J411 and the Toner CRUM Coupler Assembly (Y)
J120 for open circuit, short circuit, and poor contact. Also, remove and reinstall the Toner Cartridge
(Y) and check for improper installation.
• Toner Cartridge (Y) (PL 5.1)
• Toner CRUM Coupler Assembly (Y) (PL 5.1)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)

2-247
Troubleshooting
2010/08
093-951 Toner M CRUM Data Broken Fail 093-952 Toner C CRUM Data Broken Fail
The system detected that the data written to the Toner CRUM (M) and the data read from the Toner The system detected that the data written to the Toner CRUM (C) and the data read from the Toner
CRUM (M) do not match. CRUM (C) do not match.
Remove and reinstall the Toner Cartridge (M) and check for improper installation. If no problems are Remove and reinstall the Toner Cartridge (C) and check for improper installation. If no problems are
found, replace the Toner Cartridge (M) (PL 5.1). found, replace the Toner Cartridge (C) (PL 5.1).
093-960 Toner Y CRUM Data Mismatch Fail 093-961 Toner M CRUM Data Mismatch Fail
Incorrect authentication area data was detected in Toner CRUM (Y). Incorrect authentication area data was detected in Toner CRUM (M).
Remove and reinstall the Toner Cartridge (Y) and check for improper installation. If no problems are Remove and reinstall the Toner Cartridge (M) and check for improper installation. If no problems are
found, replace the Toner Cartridge (Y) (PL 5.1). found, replace the Toner Cartridge (M) (PL 5.1).

2-249
Troubleshooting
2010/08
093-962 Toner C CRUM Data Mismatch Fail 093-970 Toner Y CRUM Not In Position
Incorrect authentication area data was detected in Toner CRUM (C). The Toner CRUM (Y) is not in the proper position.
Cause/Action NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Remove and reinstall the Toner Cartridge (C) and check for improper installation. If no problems are Cause/Action
found, replace the Toner Cartridge (C) (PL 5.1).
1. Remove and reinstall the Toner Cartridge (Y).
2. Polish the connection terminals between the Toner Cartridge (Y) CRUM PWB and the Toner CRUM
Coupler Assembly (Y) CRUM with dry cloth. (When cleaning, do not use Drum cleaner, etc.)
• The connection between the MCU PWB J411 and the Toner CRUM Coupler Assembly (Y)
J120 for open circuit, short circuit, and poor contact
• The connection terminals between the Toner Cartridge (Y) CRUM PWB and the Toner CRUM
Coupler Assembly (Y) CRUM for damage and foreign substances
• The Toner Cartridge (Y) for improper installation
• Toner Cartridge (Y) (PL 5.1)
• Toner CRUM Coupler Assembly (Y) (PL 5.1)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
093-971 Toner M CRUM Not In Position 093-972 Toner C CRUM Not In Position
BSD-ON: CH9.23 BSD-ON:CH9.24
The Toner CRUM (M) is not in the proper position. The Toner CRUM (C) is not in the proper position.
1. Remove and reinstall the Toner Cartridge (M). 1. Remove and reinstall the Toner Cartridge (C).
2. Polish the connection terminals between the Toner Cartridge (M) CRUM PWB and the Toner CRUM 2. Polish the connection terminals between the Toner Cartridge (C) CRUM PWB and the Toner CRUM
Coupler Assembly (M) CRUM with dry cloth. (When cleaning, do not use Drum cleaner, etc.) Coupler Assembly (C) CRUM with dry cloth. (When cleaning, do not use Drum cleaner, etc.)
3. Check the following: 3. Check the following:
• The connection between the MCU PWB J411 and the Toner CRUM Coupler Assembly (M) • The connection between the MCU PWB J411 and the Toner CRUM Coupler Assembly (C)
J121 for open circuit, short circuit, and poor contact J122 for open circuit, short circuit, and poor contact
• The connection terminals between the Toner Cartridge (M) CRUM PWB and the Toner CRUM • The connection terminals between the Toner Cartridge (C) CRUM PWB and the Toner CRUM
Coupler Assembly (M) CRUM for damage and foreign substances Coupler Assembly (C) CRUM for damage and foreign substances
• The Toner Cartridge (M) for improper installation • The Toner Cartridge (C) for improper installation
• Toner Cartridge (M) (PL 5.1) • Toner Cartridge (C) (PL 5.1)
• Toner CRUM Coupler Assembly (M) (PL 5.1) • Toner CRUM Coupler Assembly (C) (PL 5.1)

2-251
Troubleshooting
2010/08
094-300 IBT Front Cover Open 094-320 1st BTR Contact/Retract Fail
The Front Cover Open was detected by the IBT Front Cover Switch. After the 1st BTR Contact/Retract operation has started, it does not complete within the specified time.
Check the following: Remove the 1st BTR Contact Retract Sensor Bracket. Turn the power ON and enter the Diag mode.
Turn ON DC330 [094-200]. Use a sheet of paper, etc. to block/clear the light path to the 1st BTR Contact
• The Front Cover for damage or mismatch. Retract Sensor.
• The IBT Front Cover Switch for failure: DC330 [077-307] (PL 18.5) Does the display change between High/Low?
Y N
• The connection between the IBT Front Cover Switch J272 and the MCU PWB J416 for open
Use "2.2.3.2 Permeable Sensor Failure FIP" to fix the 1st BTR Contact Retract Sensor.
If no problems are found, replace the MCU PWB. Press the Stop button and turn the power OFF. Install the 1st BTR Contact Retract Sensor Bracket.
Turn the power ON and enter the Diag mode. Turn ON DC330 [094-012] (Contact) and DC330 [094-013]
• MCU PWB (2270/3370) (PL 18.2a)
(Retract) alternately. Does it contact/retract?
• MCU PWB (4470/5570) (PL 18.2b) Y N
Remove the IBT and check the following:
• The IBT Belt Unit for mechanical loading or damage
• The 1st BTR Contact Retract Gear for wear, damage, and operation failure
• The 1st BTR Contact Retract Clutch for improper installation
• The 1st BTR Contact Retract Sensor for improper installation
• The connection between the 1st BTR Contact Retract Clutch J250 and the MCU PWB J417
for open circuit, short circuit, and poor contact
If no problems are found, replace the 1st BTR Contact Retract Clutch (PL 3.2).

• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)

2-253
Troubleshooting
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094-323 2nd BTR Contact/Retract Fail 094-417 IBT Unit Near End Warning
After the 2nd BTR Contact/Retract operation has started, it does not complete within the specified time. The IBT Belt Unit needs to be replaced soon.
Turn the power ON and enter the Diag mode. Turn ON DC330 [094-201]. Move the Shielding Board of Replace the IBT Belt Unit and clear DC135 [954-820] (IBT Unit).
the 2nd BTR Contact Retract Sensor manually to block/clear the light path to the 2nd BTR Contact
Retract Sensor. Does the display change between High/Low?
Y N
Use "2.2.3.2 Permeable Sensor Failure FIP" to fix the 2nd BTR Contact Retract Sensor.
Press the Stop button. Turn ON DC330 [094-003] (Contact) and DC330[094-004] (Retract) alternately.
Does it contact/retract?
Y N
Remove the IBT and check the following:
• The 2nd BTR Contact Retract Gear for wear, damage, and revolution failure
• The 2nd BTR Contact Retract Motor for improper installation
• The 2nd BTR Contact Retract Sensor for improper installation
• The connection between the 2nd BTR Contact Retract Motor J280 and the MD PWB J523 for
If no problems are found, replace the 2nd BTR Contact Retract Motor (PL 14.4).

• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
094-418 IBT CLN Unit Near End Warning 094-419 2nd BTR Unit Near End Warning
BSD-ON:- BSD-ON:-
The IBT Cleaner needs to be replaced soon. The 2nd BTR needs to be replaced soon.
Replace the IBT Cleaner and clear DC135 [954-822] (IBT CLN Unit). Replace the 2nd BTR and clear DC135[954-821] (2nd BTR Unit).

2-255
Troubleshooting
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094-420 IBT Unit End Warning 094-421 IBT CLN Unit End Warning
BSD-ON:- BSD-ON:-
The IBT Belt Unit must be replaced. The IBT Cleaner must be replaced.
Replace the IBT Belt Unit and clear DC135 [954-820] (IBT Unit). Replace the IBT Cleaner and clear DC135 [954-822] (IBT CLN Unit).
094-422 2nd BTR Unit End Warning
BSD-ON:-
The 2nd BTR must be replaced.
Cause/Action
Replace the 2nd BTR and clear DC135[954-821] (2nd BTR Unit).

2-257
Troubleshooting
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2.2.2.1 AC Power FIP 2.2.2.2 STBY+5VDC Power FIP
Procedure Procedure
Has the GFI Breaker become "Reset"? Turn the power ON (turn ON the Main Power Switch then turn ON the Power Switch).
Y N Are the voltages between the Main LVPS J501-1/2/3 (+) and the GND (-) +5V?
Set the GFI Breaker from "Tripped" to "Reset". If the breaker is becomes "Tripped", check the AC Y N
circuit for a short circuit. Is the voltage between the Main LVPS J4-1 and J4-3 100VAC?
Y N
Is the voltage between the GFI Breaker J10 and J11 100VAC? Go to "2.2.2.1 AC Power FIP".
Y N
Unplug the Power Cord from the outlet. Is 100VAC measured at the outlet? Turn the power OFF and disconnect the Main LVPS J501 and J502. Turn ON the machine 15sec
Y N later. Are the voltages between the Main LVPS J501-1/2/3 (+) and the GND (-) +5V?
Check the customer's Breaker Y N
Replace the Main LVPS (PL 18.5).
Check the Power Cord for open circuit and poor contact. If no problems are found, replace the GFI
(PL 18.4). Check the +5VDC circuit for a short circuit in the Frame by referring to Chapter 7 Wiring Data.
Turn the main power ON (turn ON the Main Power Switch). Is the voltage between the Main LVPS J4- Is the voltage between the Main LVPS J502-1 (+) and the GND (-) +5VDC?
1 and J4-3 100VAC? Y N
Y N Replace the Main LVPS (PL 18.5).
Is the voltage between the Main Power Switch J12 and J15 100VAC?
Y N Check the wire to the applicable component for an open circuit or poor contact by referring to Chapter 7
Is the voltage between the Main Power Switch J13 and J14 100VAC? Wiring Data.
Y N
Unplug the Power Cord and disconnect J4 on the Main LVPS. Check the following
circuits for open circuits and poor contacts.
• Between Main Power Switch J13 and Main LVPS J4-4
If no problems are found, replace the Main LVPS (PL 18.5).
Replace the Main Power Switch (PL 18.5).
Unplug the Power Cord and disconnect J4 on the Main LVPS. Check the following circuits for open
Check the AC circuit to each component by referring to Chapter 7 Wiring Data.
Version 1.2 2010/08 2.2.2 Other FIP

2-259
Troubleshooting
2010/08
2.2.2 Other FIP 2-260 Version 1.2
2.2.2.3 +5VDC Power FIP 2.2.2.4 (2270/3370) +24VDC Power FIP

Procedure Procedure
Turn the power ON (turn ON the Main Power Switch then turn ON the Power Switch). Turn the power ON (turn ON the Main Power Switch then turn ON the Power Switch).
Are the voltages between the Main LVPS J501-4/5 (+) and the GND (-) +5V? Is the voltage between the Main LVPS J501-6 (+) and the GND (-) +24VDC?
Y N Y N
Is the voltage between the Main LVPS J4-1 and J4-3 100VAC? Is the voltage between the Main LVPS J4-1 and J4-3 100VAC?
Y N Y N
Go to "2.2.2.1 AC Power FIP". Go to "2.2.2.1 AC Power FIP".
Turn the power OFF and disconnect the Main LVPS J501 and J510. Turn ON the machine 15sec Turn the power OFF and disconnect the Main LVPS J501, J502, and J510. Turn ON the machine
later. Are the voltages between the Main LVPS J501-4/5 (+) and the GND (-) +5V? 15sec later. Is the voltage between the Main LVPS J501-6 (+) and the GND (-) +24VDC?
Y N Y N
Replace the Main LVPS (PL 18.5). Replace the Main LVPS (PL 18.5).
Check the +5VDC circuit for a short circuit in the Frame by referring to Chapter 7 Wiring Data. Check the +24VDC circuit for a short circuit in the Frame by referring to Chapter 7 Wiring Data.
Are the voltages between the Main LVPS J510-1/2 (+) and the GND (-) +5V? Is the voltage between the Main LVPS J502-2 (+) and the GND (-) +24VDC?
Y N Y N
Replace the Main LVPS (PL 18.5). Replace the Main LVPS (PL 18.5).
Check the wire to the applicable component for an open circuit or poor contact by referring to Chapter 7 Is the voltage between the Main LVPS J510-3 (+) and the GND (-) +24VDC?
Wiring Data. Y N
Check the wire to the applicable component for an open circuit or poor contact by referring to Chapter 7
Wiring Data.
2.2.2.4 (4470/5570) +24VDC Power FIP 2.2.2.5 Image Log Failure FIP
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. CAUTION
In devices that use the image log control feature, there is a high probability that the "Service
Procedure Representative Restricted Operation" is set to "Enabled". In this case, the operation check cannot be
Turn the power ON (turn ON the Main Power Switch then turn ON the Power Switch). performed when a System Administrator is not present. Therefore, it is necessary to request before the
Is the voltage between the Main LVPS J510-3 (+) and the GND (-), as well as between the Sub visit that a System Administrator (one with the System Administrator Passcode) to be present. The
LVPS J504-3 (+) and the GND (-) +24VDC? support range includes the DMP device and the options connected to the device. The limit for failure
Y N identification is up to the Ethernet connector of the DMP device, not including the Ethernet Cable.
Is the voltage between the Main LVPS J4-1 and J4-3 100VAC? Procedure
Y N Is "Image Log Control" displayed under [System Settings] > [Common Settings]?
Go to "2.2.2.1 AC Power FIP".
Y N
Check that this is the target device.
Check whether the SWKEY option has been set. To check if a SWKEY was issued, go to
Y N https://swkey.fujixerox.co.jp/swkey/SWHttpServletM.
Check whether the Image Extension Kit, HDD, and Extension System Memory are installed.
Turn the power OFF and disconnect the Main LVPS J501, J510, and the Sub LVPS J504. Turn Are the Image Extension Kit, HDD, and Extension System Memory installed?
ON the machine 15sec later. Is the voltage between the Main LVPS J510-3 (+) and the GND (-)
Y N
+24VDC?
Install the parts that are not installed.
Y N
Are the Image Extension Kit, HDD, and Extension System Memory normal, with no error?
Y N
Is the voltage between the Sub LVPS J504-3 (+) and the GND (-) +24VDC? Replace the faulty parts.
Y N
Turn the power OFF and unplug the Power Cord from the outlet. Disconnect J6 on the Main
Is the SOAP protocol enabled?
LVPS to check the following connections for open circuits and poor contacts. Y N
• Between the Main LVPS J6-2 and the Sub LVPS J8-2
Enable the SOAP protocol.
• Between the Main LVPS J6-4 and the Sub LVPS J8-1
If no problems are found, replace the Sub LVPS (PL 18.3). Was the HDD initialized or replaced in a previous procedure?
Y N
Check the +24VDC circuit for a short circuit in the Frame by referring to Chapter 7 Wiring Data. Is the Image Log Server to which the device is connected to operating?
Y N
Is the voltage between the Main LVPS J501-6 (+) and the GND (-) +24VDC? Ask the customer to restore the connection.
Y N
Replace the Main LVPS (PL 18.5). Is the network normal?
Y N
Check the wire to the applicable component for an open circuit or poor contact by referring to Chapter 7 Ask the customer to restore the network.
Wiring Data.
Select System Settings > Common Service Settings > Image Log Control > Image Log Transfer to
set the items as follows and then restart the machine.
• Image Log Transfer: "Enabled"
• Assurance Level: "Low"
When the Assurance Level is set to "High", it is not possible to identify the problem. Therefore, it has
to be temporarily set to "Low".
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2.2.2 Other FIP 2-262 Version 1.2
A
CAUTION
Inform the System Administrator (the customer) that when the Image Log Transfer Assurance Level
is changed from "High" to "Low", it is possible that the Image Logs that are stored in the machine do
not get sent to the Image Log Server and get deleted instead. After performing this operation,
always return the Image Log to its original settings and restart the machine.
Is the scanner (Scan to PC) operation normal?
Y N
Resolve the scanner (Scan to PC) problems.
Register a Job Flow using EasyAdmin. Does it execute correctly?

Y N
Resolve the job flow problem.
Check the above two points. If they are normal, the DMP device is considered to be normal.
Request for support from the SE department that developed the image log system.
If the image log control settings was changed, return them to their original states.
When setting the Image Log Transfer to "Enabled" (at System Settings > Common Service Settings>
Image Log Control >Image Log Transfer), the UI panel might display the message "Unable to transfer
image log. File transfer settings have not been configured.". This indicates that the Image Log transfer
(Job Flow) that was registered has disappeared from the Image Log Server. Request the SE to perform
re-registration.
2.2.3.1 Reflective Sensor Failure FIP 2.2.3.2 Permeable Sensor Failure FIP
Procedure Procedure
Figure 1 2001 Figure 1 2002
Enter DC330[XXXX-XXX]. Block the sensor with a sheet of blank paper. Is [LOW] displayed? Enter DC330[XXX-XXX]. Block the sensor. Is [HIGH] displayed?
Y N Y N
Is +5VDC measured between the sensor pin-2 (+) and the GND (-)? Disconnect the sensor connector. Does the display change to [HIGH]?
Y N Y N
Check the connection between the sensor pin-2 and the PWB pin-8 for an open circuit and Check the connection between the sensor pin-2 and the PWB pin-8 for a short circuit. If no
poor contact. problem is found, replace the PWB.
If no problem is found, replace the PWB.
Replace the sensor.
Is +5VDC measured between the sensor pin-1 (+) and pin-3 (-)?
Y N Remove any obstruction on the sensor light path. Does the display change to [LOW]?
Is +5VDC measured between the PWB pin-4 (+) and pin-5 (-)? Y N
Y N Is +5VDC measured between the sensor pin-2 (+) and the GND (-)?
Replace the PWB. Y N
Check the connection between the sensor pin-2 and the PWB pin-8 for an open circuit and
Check the connection between the PWB pin-4 and the sensor pin-1, as well as between the poor contact.
PWB pin-5 and the sensor pin-3 for open circuits and poor contacts. If no problem is found, replace the PWB.
Check the sensor for contamination and improper installation. Is +5VDC measured between the sensor pin-1 (+) and pin-3 (-)?
If no problems are found, replace the sensor. Y N
Check the connection between the PWB pin-4 and the sensor pin-1, as well as between the
Remove the sheet of paper blocking the sensor. Is [HIGH] displayed? PWB pin-5 and the sensor pin-3 for open circuits and poor contacts.
Y N If no problem is found, replace the PWB.
Disconnect the sensor connector. Does the display change to [HIGH]?
Y N Check the sensor for contamination.
Check the connection between the sensor pin-2 and the PWB pin-8 for a short circuit. If no problems are found, replace the sensor.
Check the sensor for improper installation and the Actuator for bending or failure.
Check the sensor for improper installation and incident light diffraction. If no problems are found, If no problems are found, replace the sensor.
replace the sensor.
Check the installation of the sensor. If no problems are found, replace the sensor.
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2.2.3 Generic FIP 2-264 Version 1.2
2.2.3.3 Switch (Normal/Open) Failure FIP 2.2.3.4 Solenoid/Clutch Not Energized Failure FIP
Procedure Procedure
Figure 1 2003 Figure 1 2004
Enter DC330[XXX-XXX]. Turn the switch ON. Is [LOW] displayed? NOTE: Before performing this FIP, ensure that there is no (mechanical) operation failure with the
Y N solenoid and the clutch.
Is +5VDC measured between the switch pin-2 (+) and the GND (-) ?
Enter DC330[XXX-XXX] and turn it ON. Is +24VDC measured between the PWB pin-3 (+) and the
Y N
Check the connection between the switch pin-2 and the PWB pin-3 for an open circuit and poor GND (-)?
Y N
contact.
Is +24VDC measured between the solenoid/clutch pin-2 (+) and the GND (-) ?
Y N
Is +24VDC measured between the solenoid/clutch pin-1 (+) and the GND (-) ?
Is +5VDC measured between the switch pin-1 (+) and the GND (-) ?
Y N
Y N
Replace the switch. Check the connection between the PWB pin-4 and the solenoid/clutch pin-1 for an open
circuit and poor contact.
Check the connection between the switch pin-1 and the PWB pin-4 for an open circuit and poor
contact.
Replace the solenoid/clutch.
Turn the switch OFF. Is [HIGH] displayed? Check the connection between the PWB pin-3 and the solenoid/clutch pin-2 for an open circuit and
poor contact.
Y N
Disconnect the switch connector. Is [HIGH] displayed?
Y N Replace the PWB.
Check the connection between the switch pin-2 and the PWB pin-3 for a short circuit.
Replace the switch.
Check the installation of the switch.

If no problems are found, replace the switch.
2.2.3.5 Solenoid/Clutch Left Energized Failure FIP 2.2.3.6 Motor Does Not Rotate Failure FIP
Procedure Procedure
Turn OFF the power.
Disconnect the PWB connector. Is the resistance between the connector pin-3 and the frame
10Ohm or less?
Y N
Replace the PWB.
Check the connection between the connector pin-3 and the solenoid/clutch pin-2 for a short circuit.
If no problems are found, replace the solenoid/clutch.
Figure 1 2005
NOTE: Before performing this FIP, ensure that the motor is not locked or loaded.
Enter DC330[XXX-XXX] and turn it ON.

Is +24VDC measured between the PWB pin-3 (+) and the GND (-) ?
Y N
Is +24VDC measured between the motor pin-2 (+) and the GND (-) ?
Y N
Is +24VDC measured between the motor pin-1 (+) and the GND (-) ?
Y N
Is +24VDC measured between the PWB pin-4 (+) and the GND (-) ?
Y N
Replace the PWB.
Check the connection between the PWB pin-4 and the motor pin-1 for an open circuit and
poor contact.
Replace the motor.
Check the connection between the PWB pin-3 and the motor pin-2 for an open circuit and poor
contact.
Replace the PWB.

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2.2.3.7 Motor Left Running Failure FIP 2.2.3.8 NIP/RELEASE SOLENOID Not Energized Failure FIP
Procedure Procedure
Turn OFF the power. Disconnect the PWB connector. Is the resistance between the connector pin-
3 and the frame 10Ohm or less?
Y N
Replace the PWB.
Check the connection between the connector pin-3 and the motor pin-2 for a short circuit.
If no problems are found, replace the motor.
Figure 1 2004
NOTE: Before performing this FIP, ensure that there is no (mechanical) operation failure with the
solenoid.
Is +24VDC measured between the NIP/RELEASE SOLENOID pin-1 (+) and the GND (-)?
Y N
Is +24VDC measured between the PWB pin-5 (+) and the GND (-)?
Y N
Check the +24VDC inputs of the PWB. If no problem is found, replace the PWB.
Check the connection between the PWB pin-5 and the NIP/RELEASE SOLENOID pin-1 for an open
Use the following FIP when there is a problem with the NIP.
Enter DC330[XXX-XXX] and turn the SOL NIP ON. Is +24VDC measured between the PWB pin-4 (+)
and the GND (-)?
Y N
Enter DC330[XXX-XXX] and turn the SOL NIP ON. Is +24VDC measured between the NIP/
RELEASE SOLENOID pin-3 (+) and the GND (-)?
Y N
Replace the NIP/RELEASE SOLENOID.
Use the following FIP when there is a problem with the RELEASE.
Enter DC330[XXX-XXX] and turn the SOL RELEASE ON. Is +24VDC measured between the PWB
pin-6 (+) and the GND (-)?
Y N
Enter DC330[XXX-XXX] and turn the SOL RELEASE ON. Is +24VDC measured between the
NIP/RELEASE SOLENOID pin-2 (+) and the GND (-)?
Y N
Replace the NIP/RELEASE SOLENOID.
A B
A B
Replace the PWB.

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OF-01 Common System Fail 9. If the problem persists, replace the ESS PWB and perform the same operation where the error
occurred.
The following describes the common procedures at System Fail or Sub System Fail, regardless of
10. Return NVM(700-530) to 1.
whether the power is turned ON or during job processing.
If the system is not restored after the ESS PWB has been replaced, reinstall the original ESS PWB and
Initial Actions contact Support G for instructions. Prepare the logs and the obtained reports as required to be sent to
Support G.
Collect the detailed procedures below from the customer when a trouble occurred.
1. In which mode the problem occurred? (Copy/Scan/Print/Fax)

2. What job was performed when the problem occurred?
3. Check the job settings from the UI.
4. Check whether HDD spool is enabled/disabled.
5. Collect other information as much as possible to reproduce the error.
Procedure
1. If error was displayed during a service call, obtain the "info9 or xxx.tgz" and "Redir or xxx.tgz" files
using the log tool. If no error was displayed, obtain the "Redir or xxx.tgz" file using the log tool. (See
2.5.2 Logging Procedure)
2. [For machines installed with ESS Hardware Diagnostic only] Perform ESS Hardware Diagnostic.
(See ESS Hardware Diagnostic Procedure)
3. Check the version of the Controller ROM. Download the latest version of the software if it is not.
(See 2.6.1 Software Download) The download is not required if the Controller ROM version is
already the latest. Proceed to step 4.
4. Turn the power OFF then ON.
If the problem persists after the power is turned OFF then ON, obtain the "info9 or xxx.tgz" file using
the log tool. (See 2.5.2 Logging Procedure.)
At this point, if the system starts by turning the power ON, obtain reports by referring to 2.7.1 List of
Collected Reports by Job according to the job type "Copy/Scan/Print/Others" in which the error
occurs.
5. Turn the power OFF then ON by the Breaker (or by disconnecting then reconnecting the power
plug).
If the problem persists after the power is turned OFF then ON, obtain the "info9 or xxx.tgz" file using
the log tool. (See 2.5.2 Logging Procedure)
At this point, if the system starts by turning the power ON, obtain reports by referring to 2.7.1 List of
Collected Reports by Job according to the job type "Copy/Scan/Print/Others" in which the error
occurs.
6. If the problem persists, check the installation status of the ESS PWB and (IISS PWB, IOT PWB,
Monza PWB) connector cables to install them securely, then perform the same operation where the
error occurred.
7. Turn the power OFF, remove and insert the ESS RAM DIMM, then turn the power ON again to
perform the same operation where the error occurred.
If the problem persists, obtain the "info9 or xxx.tgz" file log immediately after the error occurred
without turning the power OFF/ON. (See 2.5.2 Logging Procedure.)
8. If the problem persists after turning the power ON, turn the power OFF and replace the RAM DIMM.
After turning the power ON, perform the same operation where the error occurred.
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OF-02 HDD System Fail Table 2 HDD Initialization Method
Always read the following three basic notes regarding the HDD in this machine model before servicing. Data Clear Method
Partition No. Diag. KO Tools Special Booting M/C power OFF/ON
1. HDD Data
2. HDD Initialization 7 O - O -
3. HDD Formatting 8 O - O -
After reading the basic notes, proceed with the service operations.
3. HDD Formatting
1. HDD Data Forcedly re-formatting the HDD by special booting will forcedly return the partition status to the factory
setting.
Description by HDD partition
Table 1 Formatting will delete all the data in the HDD.
Partition Purpose of HDD failures might be recovered by re-formatting.

No. Volume Use/Type Stored Data
1 ide0a Resource Font, Form/Logo, SMB Folder (Config. txt, driver), Job Template Procedure
2 ide0b Print EPC Print Temporary Data 1. Pull out the HDD harness and insert it again to check the installation of the HDD and install it
3 ide0c Mailbox Extended Mailbox, Scan, Internet FAX, FAX, Report, Secure securely.
Print, Sample Print, Delay Print Perform Steps (1) to (7) in OF-01 Common System Fail.
4 ide0d PDL PDL, MailIO Temporary, Spool Area If the problem persists, go to the next step.
5 ide0e Copy EPC Copy Temporary Data 2. If the problem persists, perform the forced initialization by special booting.
6 ide0f Scan Scan To FTP, Scan To SMB, Send Internet FAX, Send Mail, JFS • Startup by Forced Spool Area (HDD) Initialization
Temporary Data It is the operation to forcedly clear the HDD when the machine is started up.
7 ide0g DOMS(/XDOD) DOMS Scan Data [Operation or Details]
XDOD FTP Data (1) For printers, turning the power ON while pressing the [Power Saver] and "↓ keys at the
8 ide0h Management Management Information (PFlite User Document Store) same time initializes the data stored in the HDD Partition No. 4.
Information Job Recovery Data, Job Flow, Job Log,
(2) For MF machines, this is done by turning the power ON while pressing the [Power Saver]
Failure Log, Audit Log, Device Certificate
key, [Stop] key and [6] key.
(3) Initialization by special booting in 2. targets only on the previously specified area in the
2. HDD Initialization HDD partition and does not affect the other areas.
The HDD can be initialized in the Diag. mode and KO Tools, by special booting, and by turning the M/C Here, perform the same operation where the error occurred.
OFF then ON. 3. If the problem persists, perform the forced formatting by special booting.
• Starting the forced HDD formatting (this procedure should be hidden from users)
Initialization means the logical formatting for changing a partition size. Initializing the HDD will delete all
data in the HDD. Even if only one partition size is changed, the data in all partitions will be deleted. This operation forcedly restores the HDD to the partition status at factory settings.
(1) For printer machines, HDD formatting is performed by turning the power ON while
Table 2 HDD Initialization Method pressing the [Power Saver] key, "↑ key and "↓ key at the same time.
(2) For MF machines, HDD formatting is performed by turning the power ON while pressing
Data Clear Method
the [Power Saver] key, [Stop] key and [4] key.
Partition No. Diag. KO Tools Special Booting M/C power OFF/ON Here, perform the same operation where the error occurred.
1 O O O - 4. If the problem persists, replace the HDD and perform the same operation where the error occurred.
2 O - O O 5. If the problem persists, replace the ESS PWB and perform the same operation where the error
3 O - O - occurred.
4 O - O - 6. Return NVM(700-530) that has been set in Step (1) to 1.
5 O - O O 7. Upgrade the IOT Firm ware.
6 O - O - (To store the firm Ware in HDD for back-up/Restore.)
If the system is not restored after the ESS PWB has been replaced, reinstall the original ESS PWB and OF-03 NET/USB System Fail
contact Support G for instructions. Prepare the logs and the obtained reports as required to be sent to
Support G. (See 2.5.2 Logging Procedure.) Perform the following steps.
Procedure
1. Check if the Controller ROM is the latest version.
If it is not the latest, ensure to upgrade the software. (See 2.6.1 Software Download.)
2. Obtain logs using the log tool "Redir or xxx.tgz". (See 2.5.2 Logging Procedure.)
3. Change the system data 700-530 to "0" and disable the automatic startup boot operation at
SystemFail.
If the problem persists after the same operation where the error has occurred is performed, obtain
reports by referring to 2.7.1 List of Collected Reports by Job according to the Printer job type to be
reproduced and then perform Step (4) onwards.
4. Check the connection between the ESS PWB and the Net to install them securely, then turn the
power ON.
Specially check for faulty ports or Net connection. Check which of the following ports is faulty.
• SNTP
• NetWare
• Salutation IO
• SMB
• Port 9100
• USB
• lpd
• FTP Serv
• MailIO
• IPP
After checking, perform the same operation where the error occurred. If the problem persists, obtain
the "info9 or xxx.tgz" log using the log tool. (See 2.5.2 Logging Procedure.)
5. If the problem persists, reinstall or replace the RAM DIMM and then turn the power ON.
Perform the same operation where the error occurred.
6. If the problem persists, replace the ESS PWB since it may be faulty.
Perform the same operation where the error occurred.
7. If the system is not restored after the ESS PWB has been replaced, reinstall the original ESS PWB
and contact Support G for instructions. Prepare the logs as required to be sent to Support G. (See
2.5.2 Logging Procedure.)
8. Return the set NVM(700-530) to 1.
Also, proceed with the following to collect the data recorded in each item.
• 2.4.2 "Cannot connect to the network" or "Printer is not found on PC"
• 2.4.3 "No output is available, no data is printed"
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OF-04 Panel System Fail OF-07 FAX System Fail

Procedure Initial Actions
Check the installation status of the ESS PWB and Panel connector cables and install the Monza PWB (if [Items to be asked to customer during visits]
installed) securely, and then perform the same operation where the error occurred.
If the problem persists, perform the procedures in "OF-01 Common System Fail". (Do not replace the 1. Get the procedures for reproducing an error, according to the operations performed where the error
ESS PWB at this step.) occurred.
If the problem persists after the above actions, replace the Monza PWB. 2. Check the job type: Send Mail, Receive Mail, Broadcast Send, Polling, or Mailbox Receipt.
If the problem persists after the above actions, replace the ESS PWB. 3. Check the job settings from the Panel.
If the system is not restored after the ESS PWB and Monza PWB have been replaced, reinstall the
4. Check whether it is Speed Dial or Keypad Dial.
original ESS PWB and Monza PWB and contact Support G for instructions.
Prepare the logs as required to be sent to Support G. (See 2.5.2 Logging Procedure.) 5. Check which function was used: G3 or G4.
OF-05 IIT System Fail Collect other procedures as much as possible to reproduce the error.
Procedure
Procedure
[For machines installed with ESS Hardware Diagnostic/IIT Diagnostic only]
After checking, perform the following in sequence.
• Perform ESS Hardware Diagnostic. (See ESS Hardware Diagnostic Procedure)
• Mechanical Check
• Perform IIT Diagnostic. (See IIT Diagnostic Procedure)
Check that the internal parts (Fax Mother PWB/G3 Option PWB/G4 Option PWB/G3 Main PWB) of
Check the installation status of the ESS PWB and IISS PWB connector cables to install them securely.
the Fax Card are properly installed.
Check the installation status of the parts in the ESS PWB to install them securely.
After that, perform the same operation where the error occurred. • Check the communication related parts.
1. If the problem persists, perform the procedures in "OF-01 Common System Fail". (Do not replace Check the communication related parts by following the procedures below:
the ESS PWB at this step.) 1. Seeing "2.7.1 List of Collected Reports by Job" obtain Fax-related reports (Protocol Monitor,
2. If the problem persists after the above actions, replace the IISS PWB. Activity Report, User Options List, Expanded Functions List and Job History Report).
3. If problem persists after the actions, replace the ESS PWB. Depending on the situation, such as in the cases of Broadcast Send or Mailbox Receipt, obtain
the Speed Dial list or Stored Document list.
If the system is not restored after the ESS PWB and IISS PWB have been replaced, reinstall the original
ESS PWB and IISS PWB and contact Support G for instructions. 2. Check whether or not the Controller ROM and FaxCard ROM are the latest versions.
Prepare the logs as required to be sent to Support G. (See 2.5.2 Logging Procedure.) If they are not the latest, upgrade them to the latest by referring to "2.6.1 Software Download".
OF-06 IOT System Fail If the Controller ROM and FaxCard ROM are the latest versions, there is no need to download
them.
Procedure
3. After that, perform the same operation where the error occurred. If the problem persists,
[For machines installed with ESS Hardware Diagnostic/IIT Diagnostic only]
replace the USB cable.
• Perform ESS Hardware Diagnostic. (See ESS Hardware Diagnostic Procedure)
4. Obtain the "info9 or xxx.tgz" and "Redir or xxx.tgz" files using the log tool immediately after the
• Perform IIT Diagnostic. (See IIT Diagnostic Procedure) error has occurred. (See 2.5.2 Logging Procedure)
Check the installation status of the ESS PWB and IOT PWB connector cables to install them securely, 5. Replace the FaxCard and perform the same operation where the error occurred.
then check that the installation status of the parts in the IOT PWB and ensure that they are securely
If the problem persists, reinstall the FaxCard to the original position and contact Support G for
installed.
instructions.
After that, perform the same operation where the error occurred.
1. If the problem persists, perform the procedures in "OF-01 Common System Fail". (Do not replace Prepare the logs as required to be sent to Support G. (See 2.5.2 Logging Procedure.)
the ESS PWB at this step.) OF-08 116-324 Fail
2. If the problem persists and it is related to the Net such as Scanner/Printer, proceed to collect data. Procedure
• 2.4.4 Printing can be performed but abnormally Perform the following steps.
3. If the problem persists, replace the IOT PWB. 1. Corrective actions when the problem occurred at power ON
4. If the above action does not resolve the problem, replace the ESS PWB. (Replace the IOT PWB first (1) Check whether the error persists after returning from power saver mode and take a note on the
and then the ESS PWB.) result, and then perform Steps (1) to (7) in "OF-01 Common System Fail". (No reports can be
If the system is not restored after the ESS PWB and IOT PWB have been replaced, reinstall the original obtained during this failure.)
ESS PWB and IOT PWB and contact Support G for instructions. (2) If the problem persists, prepare for the recovery operation since the system may be recovered
Prepare the logs as required to be sent to Support G. (See 2.5.2 Logging Procedure.) by the procedures in "OF-02 HDD System Fail".
Check with the customer whether important data is stored in the HDD. 5. Obtain logs immediately after the error has occurred without turning the power OFF/ON. (See 2.5.2
(3) If no important data is stored in the HDD, perform the procedures in "OF-02 HDD System Fail". Logging Procedure.)
If the problem persists, reinstall the HDD that has been removed. Since the ESS PWB failure rarely occurs, contact Support G for instructions.
(4) If important data is stored in the HDD, replace it with the HDD you brought and turn the power OF-10 HDD Job Fail
OFF then ON. (If you have brought a HDD.)
Procedure
If the problem persists, reinstall the HDD and replace the ESS PWB.
1. Perform the procedures in OF-09 Common Job Fail.
(5) Since the ESS PWB failure rarely occurs in 116-234, contact Support G for instructions.
2. If the problem persists, perform the procedures in "OF-02 HDD System Fail".
Prepare the logs ([Redir or xxx.tgz] & [info9 or xxx.tgz]) as required to be sent to Support G. (See
2.5.2 Logging Procedure.) If the system is not recovered, contact Support G for instructions.
2. Corrective actions when the error occurred at other than power ON Prepare the logs ([Redir or xxx.tgz] & [info9 or xxx.tgz]) as required to be sent to Support G. (See 2.5.2
Logging Procedure.)
(1) Get the procedures for reproducing an error as follows, according to the operations performed
where the error occurred. OF-11 FAX Job Fail
• Obtain the job type: Copy, Scan, or Print. Initial Actions
• Check the job settings from the Panel. [Items to be asked to customer during visits]
• Check whether HDD spool enabled/disabled.
• Collect other information as much as possible to reproduce the error. 1. Get the procedures for reproducing an error, according to the operations performed where the error
occurred.
(2) Obtain the Function Setting List, Error History Report, Job History Report, and Shutdown
2. Check the job type: Send Mail, Receive Mail, Broadcast Send, Polling, or Mailbox Receipt.
History Report.
3. Check the job settings from the Panel.
(3) Perform Steps (1) to (6) in OF-01 Common System Fail.
4. Check whether it is Speed Dial or Keypad Dial.
(Obtain both the reports and logs since both can be obtained.)
5. Check which function was used: G3 or G4.
Check if any log has been obtained at this point. If no logs have been obtained, obtain the logs
when reproducing the error. 6. [FX Only] Check which setting is being made if the EP-TRESS is in the remote maintenance.
(4) If the problem persists and it is related to the Net such as Scanner/Printer, proceed to the Collect other procedures as much as possible to reproduce the error.
following for checking.
• 2.4.2 "Cannot connect to the network" or "Printer is not found on PC" Procedure
• 2.4.3 "No output is available, no data is printed" After checking, perform the following in sequence.
(5) Since the ESS PWB failure rarely occurs in 116-234, contact Support G for instructions. • Mechanical Check
Prepare the logs ([Redir or xxx.tgz] & [info9 or xxx.tgz]) as required to be sent to Support G. (See 2.5.2 Check that the internal parts (Fax Mother PWB/G3 Option PWB/G4 Option PWB/G3 Main PWB) of
Logging Procedure.) the Fax Card are properly installed.
OF-09 Common Job Fail • Check the communication related parts.
Check the communication related parts by following the procedures below:
Procedure
1. Obtain reports by referring to "2.7.1 List of Collected Reports by Job" according to the job type
1. Obtain reports by referring to "2.7.1 List of Collected Reports by Job" according to the job type "Send Mail, Receive Mail, Broadcast Send, Polling, or Mailbox Receipt" in which the error
"Copy/Scan/Print/Others" in which the error occurs.
occurs.
2. Change any possible mechanical settings for corrective actions or detection conditions and repeat
Protocol Monitor, Activity Report, User Options List, Expanded Functions List and Job History
the operation.
Report are required
3. Check if the Controller ROM is the latest version.
2. The Fax JobFail occurs due to the remote machines and line status.
If it is not the latest, ensure to upgrade the software. (See 2.6.1 Software Download.)
Check the remote machine and line status and then repeat the operation.
4. Get the procedures for reproducing an error, according to the operations performed where the error
3. If the error occurs frequently, take notes on the exact occurrence timings during job execution.
occurred.
Obtain logs immediately after the error has occurred without turning the power OFF/ON. (See
• Check the exact occurrence timing during job execution. 2.5.2 Logging Procedure.)
• Check the job settings from the Panel. Replace the FaxCard. If the problem persists after replacement, reinstall the FaxCard to the original
• Is HDD spool enabled/disabled? position and contact Support G for instructions.
• Collect other information as much as possible to reproduce the error.

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OF-12 033-363 Fail (1) Ask (a PDC server manager) to add this product machine to a domain.
(2) Ask him to set a local user and password in the PC storage server (or a domain client higher
Procedure than WIN workstation).
This is a failure due to the FaxCard or Controller software error.
This local user and password = the user and password in the Address List.
1. Collect the logs in "Redir or xxx.tgz" even when no error is being displayed when visiting. (See 2.5.2
(3) Ask him to grant the permission for the user that has been created in the scan data storage
Logging Procedure.)
folder of the PC storage server (or the domain client higher than WIN2000) in Step (2) (for
2. Perform Steps (1) to (3) in OF-07 FAX System Fail (it is not required to replace the FaxCard). NTFS, FAT32 is not used).
3. If the problem persists, set NVM700-530 to "0" and disable the automatic startup boot operation, After that, share the folder and set the permission for sharing.
then obtain the [info9 or xxx.tgz] log immediately after the error has occurred without turning the
(4) The workgroup name in the SMB properties shown from the appropriate device internet service
power OFF. (See 2.5.2 Logging Procedure.)
= the same as the domain (a) to be used as a domain name.
4. Turn the power OFF then ON and collect logs using the Log "info9 or xxx.tgz" command in the log
If the procedure in (a) is inappropriate, the error 016-782 occurs. If the procedures in (b) and
tool after the Fax icon is displayed. Power OFF and ON is required because the log cannot be
obtained as the FaxCard does not respond when in 033-363 state. (c) are inappropriate, the error 016-784 occurs.
5. Contact Support G for instructions (send the obtained logs as required.) If the problem persists after performing this procedure, perform the procedures in OF-09 Common
Job Fail.
Turn the power OFF then ON, and then collect logs using the FaxDCardLog command after the Fax icon
is displayed. OF-14 FAX Card Fail
It is necessary to turn the power OFF then ON because the FaxCard does not respond when 033-363 Procedure
has occurred and no logs can be collected.
Perform the procedures in OF-07 Fax System Fail.
If 033-363 occurred multiple times in the past (you can use Shut Down History Report to check it) and the
HDD is installed, logs are stored on the HDD. Obtain a log in the event of 033-363, following the OF-15 NET Job Fail
procedure below. Procedure
From Debug Serial Tool, enter "PfShowInfoRedirFile". The following appears.
1. Check the version of the Controller ROM.
-----------from here-----------------
size date time name Download the latest version of the software if it is not. See 2.6.1Software Download.)
-------- ------ ------ -------- 2. Ask the customer what operation he/she did when the error occurred. Using the same operational
512 APR-08-2004 09:01:42 . <DIR> procedure, try to reproduce the error.
512 APR-08-2004 09:01:42 .. <DIR> 3. When the error occurs, obtain the "info9 or xxx.tgz" file log without turning OFF the power. (See
63903 APR-08-2004 20:48:04 1.txt 2.5.2 Logging/Extraction Tools Operational Instructions.)
63903 APR-17-2004 20:48:04 2.txt The problem can be errors in server settings or customer operation. Instead of replacing the ESS PWB,
value = 0 = 0x0
ask the Support division for instructions.
-----------to here-----------------
Obtain a file of the same date as the date and time 33-363 occurred. OF-30 [No Error Code] (No problems during service call)
E.g.: If the shut down history shows that 33-363 occurred April 17 20:48, the 2.txt file is appropriate. Initial Actions
To display the 2.txt file,
Enter > PfShowInfoRedirFile 2.
The 2.txt log starts appearing. Obtain this. 1. In which mode the problem occurred? (Copy/Scan/Print/Fax)
OF-13 016-782 / 016-784 Fail 2. What job was performed when the problem occurred?
Procedure 3. Check the job settings from the UI.
Perform the following procedures: 4. Check whether HDD spool is enabled/disabled.
1. Since EUC codes (Japanese) are not available in the current specifications, replace it to English. 5. Collect other information as much as possible to reproduce the error.
2. Register a job flow from EasyAdmin.
This enables the host names with EUC codes (Japanese) to be transferred.
3. Check [Server Name/IP Address] with the Address List. No problem was encountered during the service call.
• WinNT 4.0: If IP address is specified, SMB transfer to WinNT 4.0 becomes unavailable.
Change [Server Name/IP Address] to a host name.
Procedure
1. Obtain the "info9 or xxx.tgz" and "Redir or xxx.tgz" files using the log tool. (See 2.5.2 Logging
• WinXP: Even if IP address is specified, SMB transfer is available.
Procedure)
4. Perform the following procedures to check for the failure where SMB transfer is unavailable via the
Address List.
2. At this point, if the system starts by turning the power ON, obtain reports by referring to 2.7.1 List of [For machines installed with IIT Diagnostic only] Perform IIT Diagnostic. (See IIT Diagnostic
Collected Reports by Job according to the job type "Copy/Scan/Print/Others" in which the error Procedure)
occurs. 8. Replace the RAM DIMM, then perform the same operation that caused the error to occur.
3. [For machines installed with ESS Hardware Diagnostic only] Perform ESS Hardware Diagnostic. 9. Replace the HDD, then perform the same operation that caused the error to occur.
10. Replace the ESS PWB, then perform the same operation that caused the error to occur.
4. [For machines installed with IOT (AST: Analysis Support Tool) Diagnostic only] Perform IOT
If the system is not restored after the ESS PWB has been replaced, reinstall the original ESS PWB and
Diagnostic. (See IOT Diagnostic Procedure) contact Support G for instructions. Prepare the logs and the obtained reports as required to be sent to
5. [For machines installed with IIT Diagnostic only] Perform IIT Diagnostic. (See IIT Diagnostic Support G.
Procedure)
OF-31 [No Error Code] (Problem: "Does not start up at power OF-32 [No Error Code] (Problem: "Does not return from Power
ON" error can be reproduced.) Save" error can be reproduced.)
Collect the detailed procedures below from the customer when a trouble occurred. Collect the detailed procedures below from the customer when a trouble occurred.
1. In which mode the problem occurred? (Copy/Scan/Print/Fax) 1. In which mode the problem occurred? (Copy/Scan/Print/Fax)
2. What job was performed when the problem occurred? 2. What job was performed when the problem occurred?
3. Check the job settings from the UI. 3. Check the job settings from the UI.
4. Check whether HDD spool is enabled/disabled. 4. Check whether HDD spool is enabled/disabled.
5. Collect other information as much as possible to reproduce the error. "Does not start up at power 5. Collect other information as much as possible to reproduce the error.
ON" during service call
The "Does not return from Power Save" problem is ongoing during the service call and can be
The problem is ongoing and can be reproduced. reproduced. (Excluding cases where the machine still do not start up normally after a power OFF and
ON)
Procedure
1. If the problem is ongoing and can be reproduced, leave it alone for 10 minutes to wait for 116-399 to Procedure
occur. After the error occurs, or even if the error does not occur after 10 minutes, obtain the "info9 or 1. If the problem is ongoing and can be reproduced, obtain the "info9 or xxx.tgz" and "Redir or xxx.tgz"
xxx.tgz" and "Redir or xxx.tgz" files using the log tool. (See 2.5.2 Logging Procedure) files using the log tool. (See 2.5.2 Logging Procedure)
2. [For machines installed with ESS Hardware Diagnostic only] Perform ESS Hardware Diagnostic. 2. [For machines installed with ESS Hardware Diagnostic only] Perform ESS Hardware Diagnostic.
(See ESS Hardware Diagnostic Procedure) (See ESS Hardware Diagnostic Procedure)
3. Download the latest version of the software if it is not. (See 2.6.1 Software Download) 3. [For machines installed with IOT (AST: Analysis Support Tool) Diagnostic only] Start up normally
4. If the problem persists, perform the following procedures. Check the connection of the ESS PWB and perform IOT Diagnostic. (See IOT Diagnostic Procedure)
and (IISS PWB, IOT PWB, Monza PWB) connector cables, make sure that they are connected 4. [For machines installed with IIT Diagnostic only] Perform IIT Diagnostic.
properly and then perform the same operation that caused the error to occur. 5. If the log could not be obtained in step 1, obtain the "info9 or xxx.tgz" and "Redir or xxx.tgz" files
5. Pull out and reinsert the ESS RAM DIMM, then perform the same operation that caused the error to using the log tool. (See 2.5.2 Logging Procedure)
occur. 6. Download the latest version of the software if it is not. (See 2.6.1 Software Download)
6. Disconnect and reconnect the HDD connectors, then perform the same operation that caused the 7. If the problem persists, perform the following procedures. Check the connection of the ESS PWB
error to occur. and (IISS PWB, IOT PWB, Monza PWB) connector cables, make sure that they are connected
7. Remove the HDD and try to start up the machine. If the machine starts up despite any error properly and then perform the same operation that caused the error to occur.
displays, perform the following procedures. 8. Pull out and reinsert the ESS RAM DIMM, then perform the same operation that caused the error to
If the log could not be obtained in step 1, obtain the "info9 or xxx.tgz" and "Redir or xxx.tgz" files occur.
using the log tool. (See 2.5.2 Logging Procedure) 9. Disconnect and reconnect the HDD connectors, then perform the same operation that caused the
[For machines installed with IOT (AST: Analysis Support Tool) Diagnostic only] Perform IOT error to occur.
Diagnostic. (See IOT Diagnostic Procedure) 10. Replace the RAM DIMM, then perform the same operation that caused the error to occur.

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11. Replace the HDD, then perform the same operation that caused the error to occur. 14. Replace the MCU PWB, then perform the same operation that caused the error to occur.
12. Replace the ESS PWB, then perform the same operation that caused the error to occur. If the system is not restored after the MCU PWB has been replaced, reinstall the original MCU PWB and
If the system is not restored after the ESS PWB has been replaced, reinstall the original ESS PWB and contact Support G for instructions. Prepare the logs and the obtained reports as required to be sent to
contact Support G for instructions. Prepare the logs and the obtained reports as required to be sent to Support G.
Support G.
OF-33 [No Error Code] (Problem: "Remained in 'Copying...' or

'Printing...'" error can be reproduced.)
Initial Actions
1. In which mode the problem occurred? (Copy/Scan/Print/Fax)

2. What job was performed when the problem occurred?
3. Check the job settings from the UI.
4. Check whether HDD spool is enabled/disabled.
5. Collect other information as much as possible to reproduce the error.
The "Remained in 'Copying...' or 'Printing...'" problem is ongoing during the service call and can be
reproduced.
Procedure
1. If the problem is ongoing during a service call, obtain the "info9 or xxx.tgz" and "Redir or xxx.tgz"
files using the log tool. (See 2.5.2 Logging Procedure)
2. Check for a change in UI message by opening and closing the IOT Front Panel, etc.
3. [For machines installed with ESS Hardware Diagnostic only] Perform ESS Hardware Diagnostic.
4. [For machines installed with IOT (AST: Analysis Support Tool) Diagnostic only] Perform IOT
Diagnostic. (See IOT Diagnostic Procedure)
5. [For machines installed with IIT Diagnostic only] Perform IIT Diagnostic. (See IIT Diagnostic
Procedure)
6. Check the software version. Download the latest version of the software if it is not. (See 2.6.1
Software Download) The download is not required if the Controller ROM version is already the
latest. Proceed to step 7.
7. Download the latest version of the software if it is not. (See 2.6.1 Software Download)
8. If the problem persists, perform the following procedures. Check the connection of the ESS PWB
and (IISS PWB, IOT PWB, Monza PWB) connector cables, make sure that they are connected
properly and then perform the same operation that caused the error to occur.
9. Pull out and reinsert the ESS RAM DIMM, then perform the same operation that caused the error to
occur.
10. Disconnect and reconnect the HDD connectors, then perform the same operation that caused the
error to occur.
11. Replace the RAM DIMM, then perform the same operation that caused the error to occur.
12. Replace the HDD, then perform the same operation that caused the error to occur.
13. Replace the ESS PWB, then perform the same operation that caused the error to occur.
002-500 UI error 002-770 JT Processing - HD Full
[Error Type] [Error Type]
Job Job Fail
[Fault Content] [Fault Content]
CUI Scan Panel UI Detection Error The HD capacity was insufficient during Job Template processing in the job.
UI detection error during the startup of a CUI scan job. The system aborted a job due to insufficient HD capacity during Job Template processing.
1. The IIT is occupied [Corrective Actions]
2. Fault has occurred Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
3. Service is not CUI OF-02 HDD System Fail
4. Upper limit number of sheets for the XSA
After the Fault has been cleared, perform the same operation again. Or, check for any restrictions
due to XSA.
If the problem persists, follow the logging procedures to obtain the info9 or xxx.tgz log and the
network log immediately after the problem has occurred and contact the Support Department.
Version 1.2 2010/08 2.3.2 Controller FIP

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002-xxx FIP 2-278 Version 1.2
003-310 IIT extension memory capacity is insufficient. 003-319 IITsc Video Driver Detection Fail
Sub System Fail Sub System Fail
The Fax Card is installed but the IISS extension memory capacity is insufficient (less than 256 MB) Video Driver Detection Fail
This is a Fault Code detected by the IITsc after bypassing the 116-389 detection conditions when When the following error was detected from the Driver
turning the power ON. It was detected that the Fax Card is installed but the extension memory 1. Compression Threshold Exceeded
capacity in the document scan section is less than 256 MB.
2. DMA Transfer Error
Restrictions when this error occurs:
3. Other Compression Type Errors
<DADF-75>
4. I/F failure between the controller and the IIT
The DADF is unavailable when this fail occurs. Fax can still be sent using the platen.
<DADF-250>
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
The DADF can still be used even when this fail occurs. However, as a restriction, duplex scan can
OF-05 IIT System Fail
only be performed by mechanical reversing operation.
[Corrective Actions] 003-320 IISS-ESS Communication Fail 1
Turn the power OFF then ON. [Error Type]
If the problem persists, perform the following procedure to repair it. Sub System Fail
Install the IISS Extension Memory (the memory on the extension PWB at the side of the IIT-IPS). [Fault Content]
003-311 IIT CDI I/F Mismatch IISS sending error detected by Controller.
[Error Type] (Incorrect parameter instructed)
sub [Detection Conditions]
[Fault Content] An abnormal parameter is set as the argument for the Send function.
IIT CDI I/F mismatch [Corrective Actions]

[Detection Conditions] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
During the initialization of the Controller, the IIT CDI I/F has a lack of information from the IIT (a
mismatch between Controller Version and IIT Version). 003-321 IISS-ESS Communication Fail 2
[Corrective Actions] [Error Type]
Upgrade the IIT software to a certain version that can be combined with the Controller version. Sub System Fail
003-318 IITsc Soft Fail [Fault Content]
[Error Type] IISS sending error detected by Controller.
Sub System Fail (Incorrect Sequence No.)
[Fault Content] [Detection Conditions]
System Soft Fail After commands were sent twice from the Cont, the Cont could not receive the ACK from the IISS
(the Sequence No. of the sent Message Packet is not correct).
[Detection Conditions]
An IITsc software failure is determined.
OF-05 IIT System Fail 003-322 IISS-ESS Communication Fail 3
Version 1.2 2010/08 003-xxx FIP

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[Error Type] (Parity error)

Sub System Fail [Detection Conditions]
[Fault Content] After commands were sent twice from the Cont, the Cont could not receive the ACK from the IISS
(parity error was detected at the IISS Hardware).
IISS sending error detected by Controller.
(Incorrect Packet No.) [Corrective Actions]
After commands were sent twice from the Cont, the Cont could not receive the ACK from the IISS OF-05 IIT System Fail
(the Packet No. of the sent Message Packet is not correct). 003-326 IISS-ESS Communication Fail 7
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Sub System Fail
OF-05 IIT System Fail [Fault Content]
003-323 IISS-ESS Communication Fail 4 IISS sending error detected by Controller.
[Error Type] (Framing error)
(framing error was detected at the IISS Hardware).
(Incorrect message length) [Corrective Actions]
After commands were sent twice from the Cont, the Cont could not receive the ACK from the IISS
(the message length of the sent Message Packet is not correct). 003-327 IISS-ESS Communication Fail 8
[Error Type] (Overrun error)
(overrun error was detected at the IISS Hardware).
(Check code error) [Corrective Actions]
After commands were sent twice from the Cont, the Cont could not receive the ACK from the IISS
(the check code of the sent Message Packet is not correct). 003-328 IISS-ESS Communication Fail 9
[Error Type] (Sending abortion error)
[Fault Content] After a command was sent twice from the Cont, the Cont could not receive the ACK from the IISS
IISS sending error detected by Controller. (the receiving abortion error was detected after the header has been recognized at the IISS).
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Error Type]
Sub System Fail
003-329 IISS-ESS Communication Fail 10 [Fault Content]
[Error Type] IISS receiving error detected by Controller
Sub System Fail (Check code error)
IISS receiving error detected by Controller The NAK that notifies of the occurrence of a transmission failure is received. (The check code of the
(Sequence No. error) received Message Packet is incorrect.)
[Detection Conditions] [Corrective Actions]
The NAK that notifies of the occurrence of a transmission failure is received. (The Sequence No. of Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
the received Message Packet is incorrect.) OF-05 IIT System Fail
Sub System Fail
Sub System Fail (Parity error)
IISS receiving error detected by Controller The NAK that notifies of the occurrence of a transmission failure is received. (A parity error was
(Incorrect Packet No.) detected by hardware of the UART.)
The NAK that notifies of the occurrence of a transmission failure is received. (The Packet No. of the Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
received Message Packet is incorrect.) OF-05 IIT System Fail
Sub System Fail
Sub System Fail (Framing error)
IISS receiving error detected by Controller The NAK that notifies of the occurrence of a transmission failure is received. (A framing error was
(Incorrect message length) detected by hardware of the UART.)
The NAK that notifies of the occurrence of a transmission failure is received. (The message length Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
of the received Message Packet is incorrect.) OF-05 IIT System Fail
OF-05 IIT System Fail Sub System Fail

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[Fault Content] [Corrective Actions]

IISS receiving error detected by Controller Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
(Overrun error) OF-05 IIT System Fail
[Detection Conditions] 003-339 IISS-ESS Communication Fail 20
The NAK that notifies of the occurrence of a transmission failure is received. (An overrun error was [Error Type]
detected by hardware of the UART.)
Sub System Fail
[Fault Content]
Transmission establishing error for sending (IITsc Detection)
003-336 IISS-ESS Communication Fail 17 The establishment of PAR transmission failed.
[Error Type] [Corrective Actions]
Sub System Fail
[Fault Content] OF-05 IIT System Fail
IISS receiving error detected by Controller
003-340 IISS-ESS Communication Fail 21
(Receiving abortion error)
[Error Type]
Sub System Fail
The NAK that notifies of the occurrence of a transmission failure is received. (Abortion of receiving
was detected after the header has been recognized.) [Fault Content]
[Corrective Actions] Synchronous send error (IITsc Detection)
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Detection Conditions]
OF-05 IIT System Fail A PAR synchronization error during sending occurred.
003-337 IISS-ESS Communication Fail 18 [Corrective Actions]

[Error Type]
Sub System Fail
[Fault Content] 003-341 IISS-ESS Communication Fail 22
There was no response to the Power ON command sent to the IISS after restoring from Power [Error Type]
Saver mode. Sub System Fail
[Detection Conditions] [Fault Content]
After recovering from Power Saver mode, there was no response for a specified time after the Transmission error for sending (IITsc Detection)
Power ON command was sent to the IISS. [Detection Conditions]
[Corrective Actions] A PAR transmission error during sending occurred.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Corrective Actions]
003-338 IISS-ESS Communication Fail 19 OF-05 IIT System Fail
[Error Type] 003-342 IISS-ESS Communication Fail 23
Sub System Fail [Error Type]
[Fault Content] Sub System Fail
Incorrect argument error for sending (IITsc Detection) [Fault Content]
[Detection Conditions] Incorrect argument error for receiving (IITsc Detection)
The driver detected an incorrect Send parameter argument from the application.
The driver detected an incorrect Receive parameter argument from the application. X PIO Unmatch Fail 2
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. When IIT Image Delivered was received from the IISS, an error of the X Hot Line was detected.
OF-05 IIT System Fail [Corrective Actions]
003-343 IISS-ESS Communication Fail 24 Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Error Type] OF-05 IIT System Fail
Sub System Fail 003-700 Returned a lot of Documents error

[Fault Content] [Fault Name]
Synchronous receive error (IITsc Detection) Returned a lot of Documents error
[Detection Conditions] [Error Type]
A PAR synchronization error during receiving occurred. Job Fail
[Corrective Actions] [Fault Content]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Returned a lot of Documents error.
OF-05 IIT System Fail [Detection Conditions]
003-344 IISS_ESS X Hotline Fail PowerOn When the originals are ejected due to a Jam, etc., it was detected that the number of ejected
originals is more than the number that was taken in.
[Error Type]
Sub System Fail
Check the output, reload the originals that were not copied yet and start again.
[Fault Content]
X Hotline Failure during Power ON 003-701 Duplication prevention code detect
X Hotline signal error was detected during Power ON sequence. Job
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. The HWM Detection H/W detects copy restriction codes in document data
OF-05 IIT System Fail [Detection Conditions]
003-345 X PIO Unmatch Fail 1 When the document was scanned, the HWM Detection H/W detected copy restriction codes in the
document.
[Error Type]
Sub System Fail
Use a document which does not have any copy restriction codes embedded.
[Fault Content] If the problem persists, perform the following procedure to correct it.
X PIO Unmatch Fail 1
Detection error due to Hybrid Watermark Board failure.
[Detection Conditions] Replace the Hybrid Watermark Board.
When X Job Fail was received from the IISS, an error of the X Hot Line was detected. If the problem persists, perform the following procedure:
[Corrective Actions] OF-09 Common Job Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. 003-702 Different magnification, for surface and back of a
document
003-346 X PIO Unmatch Fail 2 [Error Type]
[Error Type] Job
Sub System Fail

2-283

Different magnification, for surface and back of a document The 600 dpi resolution which cannot be scanned in the DADF Mixed 2-Sided Mode Scan was
[Detection Conditions] detected.
In copying the two sides of the document simultaneously, the machine detected such settings as [Corrective Actions]
apply different magnification ratios to the face (side 1) and the back (side 2) of the document. Perform scanning below 400 dpi resolution.
[Corrective Actions] Or perform scanning in other than mixed mode.
Change the settings so that the same magnification ratio can be applied to the face (side 1) and the If the problem persists, perform the following procedure to repair it.
back (side 2) of the document. OF-09 Common Job Fail
If the problem persists, perform the following. 003-753 Cannot scan over 300DPI
OF-09 Common Job Fail
[Error Type]
003-750 Book Duplex-Insufficient Docs Job Fail
[Error Type] [Fault Content]
Job Fail 300/400/600 dpi unavailable for DADF Mixed 2-Sided Mode Scan.
The number of documents is insufficient in book duplex print The 300 dpi or larger resolution which cannot be scanned in the DADF Mixed 2-Sided Mode Scan
[Detection Conditions] was detected.
No sheets are stored in the setting conditions. [Corrective Actions]
[Corrective Actions] Perform scanning below 200 dpi resolution.
Change the parameters and repeat the operation. Or perform scanning in other than mixed mode.
If the problem persists, perform the following procedure to repair it. If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail OF-09 Common Job Fail
003-751 Under PANTHER Capacity (Scan) 003-754 S2X recoverable error

Job Fail Job Fail
Capability of Panther for image data size in Scan Service deteriorated (IITsc). The High Compression PDF Board (S2X) has a recoverable error
According to the document area settings and the scan area (Width mm x Lengh mm), a processing A recoverable error was detected at the S2X PWB
image data with the size smaller than the one that can be processed in the M/C hardware was [Corrective Actions]
detected.
Execute the same job again.
[Corrective Actions] If the problem persists, perform the following procedure to repair it.
Increase the resolution or enlarge the scan area (Width mm x Length mm). OF-09 Common Job Fail
If the problem persists, perform the following procedure to repair it.
003-755 S2X command error
[Error Type]
003-752 Cannot scan 600DPI Job Fail
Job Fail
The High Compression PDF Board (S2X) has a command error
600 dpi unavailable for DADF Mixed 2-Sided Mode Scan. Command error returned from the S2X PWB.
[Corrective Actions] 003-761 Incorrect Paper Tray Size
Execute the same job again. [Error Type]
Job Fail
[Fault Content]
003-756 S2X command error Tray selection error.
[Error Type] (The paper size in the tray that is selected is different from the paper size in the tray that will be
Job Fail selected by the APS.)
All documents detected as blank paper at FAX Blank Detection. When the Cover Content Tray or Separator + N set Tray is selected in APS, the paper size is
different from that in the Cover Tray or the Transparency Tray.
All scanned documents were detected as blank paper at Blank Detection.
Change the job activation parameters such as Tray No., Paper Size, and repeat the operation.
Check whether the documents are blank or inside out and execute the same job again.
OF-09 Common Job Fail 003-763 Adjustment Chart Not Found
003-757 Cannot scan over 400DPI [Error Type]
Job Fail
[Error Type]
Job Fail
[Fault Content]
Original patch does not exist.
[Fault Content]
400/600 dpi unavailable for DADF Mixed 2-Sided Mode Scan
The chart patch could not be detected.
The 400 dpi or larger resolution which cannot be scanned in the DADF Mixed 2-Sided Mode Scan
was detected. Place the Auto Gradation Correction Chart correctly.
Perform scanning at 300 dpi or lower resolution. OF-09 Common Job Fail
Or perform scanning in other than mixed mode. 003-764 Document insufficient (image overlay)
If the problem persists, perform the following procedure to repair it. [Error Type]
OF-09 Common Job Fail Job Fail
003-760 Scan Settings Error [Fault Content]
[Error Type] Insufficient documents for Image Overlay
Job Fail [Detection Conditions]
[Fault Content] During Image Overlay, only 1 page can be stored (single sheet document).
Job parameter mismatch This occurs in B/W machines and does not occur in Color machines.
The job properties are incorrect. Abort the job.
Abort the job. Change the parameters and repeat the operation. OF-09 Common Job Fail
If the problem persists, perform the following procedure to repair it. 003-780 Scan Image Compression Error

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Job Fail For scanning in the DADF mix duplex mode, 400dpi and 600dpi are not available.
Fax Scan Compression Error Because DAM memory is not enough, a selected resolution is not available for scanning a A3
[Detection Conditions] document. It is available for scanning a A4/B4 document.
The compressed data size is larger than 8 times the size of the uncompressed data. [Corrective Actions]
[Corrective Actions] Operate for scanning at below 400dpi.
If the problem persists, increase DAM memory.
Abort the job. Change the scan resolution parameter and repeat the operation.
If the problem still persists, go to the following procedure to resolve it.
003-795 AMS Limit Error 003-932 Cannot scan 600DPI
Operation Fail
Job Fail
For scanning in the DADF mix duplex mode, 600dpi is not available.
AMS (Auto R/E) limit error.
(The R/E ratio became out of range after the document auto detection when AMS is specified.) [Detection Conditions]
[Detection Conditions] Because DAM memory is not enough, a selected resolution is not available for scanning a A3
document. It is available for scanning a A4/B4 document.
25%-400% was not selected by AMS/AMS Auto-Fill.
Operate for scanning at below 600dpi.
Abort the job. Change the parameters and repeat the operation.
003-930 Cannot scan over 300DPI 003-933 Next Documents Cannot scan over 300DPI
[Error Type]
[Error Type]
Operation Fail
Operation Fail
[Fault Content]
[Fault Content]
For scanning in the DADF mix duplex mode, 300dpi, 400dpi and 600dpi are not available.
For scanning in the DADF mix duplex mode, 300dpi, 400dpi and 600dpi are not available (when the
[Detection Conditions] next document exists).
Because DAM memory is not enough, a selected resolution is not available for scanning a A3 [Detection Conditions]
Because DAM memory is not enough, a selected resolution is not available for scanning a A3
[Corrective Actions] document. It is available for scanning a A4/B4 document.
Operate for scanning at below 300dpi. [Corrective Actions]
If the problem persists, increase DAM memory. Operate for scanning at below 300dpi.
If the problem still persists, go to the following procedure to resolve it. If the problem persists, increase DAM memory.
OF-09 Common Job Fail If the problem still persists, go to the following procedure to resolve it.
003-931 Cannot scan over 400DPI OF-09 Common Job Fail
[Error Type] 003-934 Next Documents Cannot scan over 400DPI
Operation Fail [Error Type]
Operation Fail
[Fault Content] If the problem persists, perform the following procedure to repair it.
For scanning in the DADF mix duplex mode, 400dpi and 600dpi are not available (when the next OF-09 Common Job Fail
document exists). 003-941 Page memory insufficient
Because DAM memory is not enough, a selected resolution is not available for scanning a A3
operation
[Fault Content]
A shortage of page memory
Operate for scanning at below 400dpi.
If the problem still persists, go to the following procedure to resolve it. There is not enough page memory to store the image.
OF-09 Common Job Fail [Corrective Actions]

Change the parameter(s) and operate again.
003-935 Next Documents Cannot scan over 600DPI
If the problem persists, check that the page memory is installed and turn OFF then ON the power.
[Error Type] If the problem still persists, perform the following:
Operation Fail OF-09 Common Job Fail
[Fault Content]
003-942 Document size Auto Detect error
For scanning in the DADF mix duplex mode, 600dpi is not available (when the next document
exists). [Error Type]
[Detection Conditions] Operation Error
Because DAM memory is not enough, a selected resolution is not available for scanning a A3 [Fault Content]
document. It is available for scanning a A4/B4 document. Document size error
Operate for scanning at below 600dpi. The document size cannot be automatically detected.
If the problem persists, increase DAM memory. [Corrective Actions]
If the problem still persists, go to the following procedure to resolve it. Input an appropriate value for the document size.
OF-09 Common Job Fail If the problem persists, perform the following procedure to repair it.
003-940 DAM memory insufficient OF-09 Common Job Fail
[Error Type] 003-944 Image repeat count fail
Operation Error [Error Type]
[Fault Content] Operation Error
Insufficient DAM memory detected. [Fault Content]
[Detection Conditions] Incorrect image repeat count (even one image cannot be pasted).
When IITsc is activated for the jobs that meet the following AND conditions: [Detection Conditions]
• DAM memory < 384MB Even one image cannot be pasted when "Set Repeated Count-Auto" is specified for image repeat.
• Side 2 cover image is selected [Corrective Actions]
• Color mode is not set to Black/White Change the image repeat count parameter and repeat the operation.
• High Quality mode If the problem persists, perform the following procedure to repair it.
Cancel the job
003-946 Every direction difference (Copy APS)
• Clear the B/W setting for Color mode or the Side 2 cover image setting, and execute the job
again.

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[Error Type] 003-951 1job max page over

Different in every direction of Copy (APS) [Fault Content]
[Detection Conditions] Stored pages limit for a job exceeded
Part of the image will be lost if the image is not rotated. However, a paper size that does not support [Detection Conditions]
rotation was selected.
The number of pages that can be scanned for a job is exceeded.
Select an appropriate paper tray manually.
Specify the job to avoid the detection conditions.
003-947 Return Documents counts error 003-952 Return Documents Color mismatch
[Error Type]
[Error Type]
Operation Error
Operation Error
[Fault Content]
[Fault Content]
Return documents error
Returned document color mismatch (Different color detected before/after return).
If a user has returned an insufficient number of documents using Return Document, the message
A different color of document was returned by a user using Return Document.
indicating that additional N number of documents are required is displayed and job cancelation is
prompted. • This error occurs only when the page information for the returned document has been already
sent to the post-process.
• However, the error always occurs when recovered from interruption since the sent page
Since the number of documents is insufficient, reload the correct number of documents. information has been discarded.
If the problem persists, perform the following procedure to repair it. • The check items to determine different documents are document size/orientation and Color
OF-09 Common Job Fail mode in ACS only.
003-948 Return Documents mismatch [Corrective Actions]
[Error Type] Return a document with the correct color again.
Operation Error If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-09 Common Job Fail
Returned document size mismatch (Different size settings before/after return) 003-955 Documents size exchange error
A different document was returned by a user using Return Document. Operation Error
• This error occurs only when the page information for the returned document has been already [Fault Content]
sent to the post-process software module.
Document size change error (MixMode)
• However, because distributed page information will be discarded when the machine recovers
from an interruption, the above fault is not considered an error.
When loading a document with Mixed Size Originals prohibited, a document of different size/
• The check items to determine different documents are document size/orientation and Color
orientation from the initial document was detected.
mode in ACS only.
• Only Image Overlay has the function that inhibits different sizes during document added.
Return a document with the correct size again.
Reload the document.
OF-09 Common Job Fail [Detection Conditions]
003-956 Documents size unknown error There was no paper in the tray that can be selected for APS.
Operation Error Add paper.
[Fault Content] Turn the power OFF then ON. If the problem persists, replace the tray module.
Document size undefined error (Only APS is selected for the function requiring document size If the problem persists, perform the following procedure to repair it.
setting). OF-09 Common Job Fail
[Detection Conditions] 003-966 ATS/APS No Destination (IITsc)
Undefined document size was detected when Platen is selected and only APS requires document [Error Type]
size selection.
Operation Error
Enter a document size from the Panel or select a tray. ATS/APS No Destination Error
If the problem persists, perform the following procedure to repair it. ATS/APS NG (Other than No Paper) (IIT)
003-963 No APS object Tray There is no APS tray that is set to a specific size selected.
Operation Error Load a tray with an appropriate size of paper or select an approprite tray.
[Fault Content] Turn the power OFF then ON. If the problem persists, replace the tray module.
No APS compatible tray to set the relevant size. If the problem persists, perform the following procedure to repair it.
[Detection Conditions] OF-09 Common Job Fail
There was no APS compatible tray that could supply paper for printing without image loss. 003-967 DADF APS No Destination
• Image larger than A3/17" [Error Type]
• Non-TTM tray does not support APS and the image is larger than A4/Letter.
Operation Fail
• All the APS supporting trays have failure.
[Fault Content]
• APS supporting trays are all set to unavailable.
• When using DADF-75, document size = 8.5x11 SEF *excluding document size input
• Non-standard size setting for all trays.
• Mixed size is not selected
• Black/White Copy for color attributes of all trays
• Although an APS Copy Job with Variable % Reduce/Enlarge is specified, a selectable Tray does not
• Color Copy for B/W attributes of all trays
exist
[Corrective Actions] Even though an A4 LEF document is set, its size might have been misdetected as 8.5x11 SEF document
Select a tray.
If the problem persists, perform the following procedure to repair it. *This Fault Code only occurs in DADF-75 and is not applicable for DADF-150 and DADF-250
003-965 ATS/APS No Paper (IITsc Detect) The detected paper size is not in the Tray.
Operation Error 1. Either load the paper size that is displayed on the Panel into the Tray or select a Tray that contains
[Fault Content] the desired paper size.
ATS/APS No Paper 2. In the case where an A4SEF document was misdetected to be a Letter document, first cancel the
APS/ATS NG (No Paper) (IIT) job, set the DADF Document Guide properly to both sides of the scanned document and then
operate again.

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OF-09 Common Job Fail [Fault Content]

003-968 Punch position error Copy restriction codes detected in document to be copied (for users who has the permission to
temporarily clear the detection)
[Error Type]
Operation Error
When job scan was executed by a user who has the permission to temporarily clear the copy
[Fault Content] restriction code detection, copy restriction codes were detected in the document.
Punch position error
[Detection Conditions] Because this document cannot be copied, press the "Cancel" or "Continue" button on the panel.
Unable to punch at the selected position. (Common among APS/Tray Selections)
003-972 Maximum Stored Page Over Flow
Specify an appropriate punch position or cancel Punch, and execute the job again.
[Error Type]
If the problem persists, perform the following procedure to repair it. Notice Error

Maximum No. of stored pages exceeded
003-969 Punch size error
[Error Type]
When scanning a document, the no. of pages that has accumulated in the machine has exceeded
Operation Error
the value of "Maximum Stored Number of Copy Sheets" set in system data.
Punch size error (APS) Set the no. of pages of the document to be within the maximum no. of pages that can be stored.
[Detection Conditions] If the problem persists, perform the following procedure to repair it.
Punch could not be done for the selected paper size. OF-09 Common Job Fail
[Corrective Actions] 003-973 Every direction difference
Cancel Punch and execute the same job again.
[Error Type]
Notice Error
[Fault Content]
003-970 FAX Line Memory Overflow The document and the image are different in orientation.
[Error Type] (except when Poster is specified)
notice [Detection Conditions]
[Fault Content] When rotation is not available even though the orientation of the document and the image are
The number of FAX slow-scan lines is over. different and part of the image will be lost if it is not rotated.
The number of slow-scan lines has exceeded the upper limit due to Fax parallel composition, long- Start the job without any changes or cancel the job.
document enlargement, etc. If the problem persists, perform the following procedure to repair it.
Press the Continue button to store as much data as the memory capacity and continue scanning the 003-974 Next Original Specification
next document. Or, press the Cancel button to abort the job.
Turn the power OFF then ON. If the problem persists, check the installation of the page memory.
[Error Type]
Notice Error
003-971 prevention code detect with the right to cancel
[Fault Content]
[Error Type] Next document specified
Notice
Scanning has been completed for all loaded documents.
[Corrective Actions] 2. When any operation that requires Return Document occurs in the job with Multi Scan (Bound
Decide whether there is another document. Originals/Booklet/Poster) on Platen, a user returned a document of a different color at ACS.
If the problem persists, perform the following procedure to repair it. [Corrective Actions]
OF-09 Common Job Fail Reload a correct size paper and resume operation.
003-976 FAX Line Memory Overflow (N up)
[Error Type]
Notice Error
003-980 Staple position error
[Fault Content] [Error Type]
Notice Error
No. of lines in the Slow Scan direction exceeded during Fax N-up.
The no. of lines in the Slow Scan direction exceeds the upper limit (65535) during processes such Staple Position Error
as Fax parallel overlay or enlargement of long documents. [Detection Conditions]
Or Page Memory is full. Staple is not available at the specified position.
Press the Cancel button to stop the job. Decrease a resolution or magnification ratio and rerun the Specify a Staple position again or cancel Staple, and execute the same job again.
job. If the problem persists, perform the following procedure to repair it.
Turn the power OFF then ON. If the problem persists, check the installation of the page memory. If OF-09 Common Job Fail
the problem persists, perform the following procedure to repair it.
003-981 Staple size error
[Error Type]
003-977 Document Miss Match (Multi Scan)
Notice Error
[Error Type]
[Fault Content]
Notice Error
Staple size error (Copy APS)
[Fault Content]
Document size mismatch (Document exchange during Multi Scan)
Staple could not be done for the selected paper size.
1. Document replacement was detected during Bound Originals/Booklet/Poster scanning.
Specify a Staple position again or cancel Staple, and execute the same job again.
2. When any operation that requires Return Document occurs in the job with Multi Scan (Bound
Originals/Booklet/Poster) on Platen, a user returned a document of a different size from the original.
Reload a correct size document and resume operation. 003-982 IITsc HDD access error
OF-09 Common Job Fail Notice
003-978 Color Document Miss Mutch (Multi Scan) [Fault Content]
[Error Type] HD-FULL was detected with no pages stored. An error where the FULL is not cleared even after
some time has passed.
Notice Error
[Fault Content]
HDD was determined to be full due to collate, stored or interrupted jobs.
Document color mismatch (Document replacement during Multi Scan)
Process or delete the jobs (documents) stored in the same HDD partition, and repeat the operation.
1. Document replacement was detected during Bound Originals/Booklet/Poster scanning.
If the problem persists, expand the HDD partition size of the Copy service.

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If the problem persists, perform the following procedure:

OF-10 HDD Job Fail
005-500 Write to DADF-ROM error detection (During DLD [Error Type]
method) Operation Fail

Job Fail DADF-loaded documents Fail (DADF-250)

When the Nudger Solenoid is turned ON to return at the start of a job, it is detected that the Level
An error has occurred during the process of writing data to the DADF-ROM (During DLD method)
Sensor does not turn OFF.
An error was detected when writing data to the DADF-ROM.
Reduce documents in number and reload a smaller number of them.
Not able to carry out normal operation because ROM content is missing.
If the problem persists, go the the following procedure to resolve it.
Retry job. If retry failed, replace the DADF-ROM and perform VerUP operation on the DLD method
again. 005-945 Document guide set mistake.
005-940 DADF No Original [Error Type]
Operation
[Error Type]
Operation Fail
[Fault Content]
DADF document guide set mistake (mixed document detection)
[Fault Content]
Final document correction notification due to DADF document being pulled out
Either [1] or [2] is detected during a job specified with [MIX = OFF Mode].
Detection Conditions for [1]
The system detected a pulled out document.
The DADF document guides are set at different positions compared to the actual document,
[Corrective Actions] causing misdetection of document size (= A3 SEF).
Reload the document. Furthermore, the misdetected paper (= A3 SEF) is fed into the machine and it is unable to be
If the problem persists, perform the following procedure to repair it. updated to the correct size (= A4 SEF).
OF-09 Common Job Fail Detection Conditions for [2]
005-941 Doc number of sheets is insufficient When a set of mixed size documents are set, the topmost document is misdetected (= A3 SEF).
Furthermore, the misdetected paper (= A3 SEF) is fed into the machine and it is unable to be
[Error Type] updated to the correct size (= A4 SEF).
Operation Fail
[Fault Content] Correction for [1]
Though all documents/N documents reloaded, the machine detected one or more documents were – Cancel the job
missimg.
– Align the DADF document guides to the actual document
[Detection Conditions] – Restart the job
Whether all documents or N documents are reloaded, the machine detects one or more documents Correction for [2]
are missimg while skipping scanned documents (i.e. feeding them without scanning them).
– Cancel the job
If a failure occurs before the machine finishes scanning documents and outputs them, the machine
– Set the Mixed Mode to ON at the copy settings menu
skips scanned documents even if it instructs the user to reload N documents.
– Restart the job
If the problem persists, perform the following:
As the number of documents is insufficient, reload a proper number of documents.
If the problem persists, go the the following procedure to resolve it.
OF-09 Common Job Fail 005-946 Manuscript reading equipment obstacle detection
005-942 Doc fault loading on DADF
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[Error Type] NOTE: . The misdetected size is not delivered

Operation [Corrective Actions]
[Fault Content] Correction for [1]
DADF obstruction detection (mixed document detection) Align and set the document guides to the document
[Detection Conditions] – Press [Start] to correctly re-detect the DADF document size and continue the scan
Either [1] or [2] is detected during a job specified with [MIX = OFF Mode]. Correction for [2]
Detection Conditions for [1] – Cancel the job
There is obstruction on the DADF document length sensor, causing misdetection of document size – Set the Mixed Mode to ON at the copy settings menu
(= A3 SEF). – Restart the job
Furthermore, the misdetected paper (= A3 SEF) is fed into the machine and it is unable to be If the problem persists, perform the following:
updated to the correct size (= A4 SEF). OF-09 Common Job Fail
When a set of mixed size documents are set, the topmost document is misdetected (= A3 SEF).
005-948 Manuscript reading equipment obstacle detection
Furthermore, the misdetected paper (= A3 SEF) is fed into the machine and it is unable to be [Error Type]
updated to the correct size (= A4 SEF). Operation
Correction for [1] DADF obstruction detection (mixed document detection) *continuous scan is possible
– Cancel the job [Detection Conditions]
– Remove the obstruction and expose the length sensor Either [1] or [2] is detected during a job specified with [MIX = OFF Mode].
– Restart the job Detection Conditions for [1]
Correction for [2] There is obstruction on the DADF document length sensor, causing misdetection of document size
– Cancel the job Detection Conditions for [2]
– Set the Mixed Mode to ON at the copy settings menu When a set of mixed size documents are set, the topmost document is misdetected
– Restart the job [Corrective Actions]
If the problem persists, perform the following: Correction for [1]
Remove the obstruction and expose the length sensor at the DADF
005-947 Document guide set mistake 2. – Press [Start] to correctly re-detect the DADF document size and continue the scan
[Error Type] Correction for [2]
Operation – Cancel the job
[Fault Content] – Set the Mixed Mode to ON at the copy settings menu
DADF document guide set mistake (mixed document detection) *continuous scan is possible – Restart the job
Either [1] or [2] is detected during a job specified with [MIX = OFF Mode].
The DADF document guides are set at different positions compared to the actual document, causing
misdetection of document size (= A3 SEF).
NOTE: . The misdetected size is not delivered,

When a set of mixed size documents are set, the topmost document is misdetected (= A3 SEF).
007-954 SMH size mismatch 007-969 CentreTray full stack
operation Operation
SMH Size Mismatch (Slow Scan Length Error) Full Stack Fail
Imari-MF: Slow Scan Length/Fast Scan Width Error [Detection Conditions]
[Detection Conditions] Paper Full Stack on the Center Tray was detected.
The size information specified for printing through this machine is different from the size of SMH [Corrective Actions]
paper (=the Tray Dial-set size).
Remove the paper from the Tray.
1. Load the SMH of this machine with paper of the size that the customer selected for the job.
2. Set the SMH Dial of this machine for the size that the customer selected for the job.
If the dial does not have the desired paper size, set it for “Other”.
007-959 OHP kind mismatch (Not white frame OHP)
[Error Type]
Operation
[Fault Content]
Transparencies with borders were detected
[Process on the IOTdc]
The system is shut down (stop) if Transparencies with borders are detected regardless of the paper
type setting in the Controller.
When checking Transparencies for borders (by the OHP Sensor) after feeding has started, jam
occurs when borders were detected.
Use Xerox transparencies without borders.
007-960 Paper kind mismatch
[Error Type]
Operation
[Fault Content]
Paper Type mismatch between Transparency and Plain Paper
[Process on the IOTdc]
This error occurs when the paper fed is different from that specified in the Controller (Plain paper
and Heavyweight cannot be recognized).
When Plain Paper was fed although the User has specified for Transparency, or when
Transparency was fed when the specification was for anything other than Transparency.
Load Transparency, Plain Paper, or the correct Paper Type as specified, and then clear the error.

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011-941 MBX #01 Bin Full Stack [Detection Conditions]
[Error Type] The maximum Stack size is detected by the Full Stack Sensor.
Operation Fail [Corrective Actions]

[Fault Content] Remove paper from the Finisher Top Tray.
Full Stack is detected at the relevant Bin. If the problem persists, perform the following procedure to repair it.
The maximum Stack size is detected by the Full Stack Sensor. 011-945 MBX #05 Bin Full Stack
Remove paper from the Finisher Top Tray. Operation Fail
If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-09 Common Job Fail Full Stack is detected at the relevant Bin.

Full Stack is detected at the relevant Bin.


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011-948 MBX #08 Bin Full Stack
[Error Type]
Operation Fail
[Fault Content]
The maximum Stack size is detected by the Full Stack Sensor.
Remove paper from the Finisher Top Tray.
[Error Type]
Operation Fail
[Fault Content]
[Error Type]
Operation Fail
[Fault Content]
012-500 Write to Finisher/MACS-ROM error detection (During [Fault Content]
DLD method) Finisher Stapler Pin NEAR EMPTY
[Error Type] [Detection Conditions]

Job Fail It is detected when any of the following has occurred:
– Low Staple Sensor ON is detected during power ON and Interlock Close
[Fault Content]
– Low Staple Sensor ON is detected right before the Staple Head Close operation
An error has occurred during the process of writing data to the Finisher/MACS-ROM (During DLD
method) [Corrective Actions]
[Detection Conditions] Use the Generic FIP to check the Sensor.
If required, replace the Low Staple Sensor.
Error was detected when writing into the Finisher-ROM (or MACS-ROM on the DCCf450MP).
Does not operate normally because the ROM content has been erased. 012-966 Scratch Sheet Compile
If the trouble persists after retrying, replace the Finisher-ROM (or MACS-ROm on the DCCf450MP) Operation
and download again to perform the upgrade. [Fault Content]
012-911 Stacker Lower Safety Scratch Sheet Compile
Operation When abnormal paper (Scratch Sheet), which is notified from the IOT via the Delivered Sheet Break
[Fault Content] command, was output to the Compiler
Stacker Lower Safety warning [Corrective Actions]

(Obstruction was found at the bottom of the Stacker Elevator) Use the Generic FIP to check the Sensor.
[Detection Conditions] If required, replace the Top Cover Interlock.
The Height Alignment was not successful within 250msec when the Height Adjustment was 012-969 IOT Center Tray Full
performed for output paper to the Stacker Tray (Tray lowering down) in the middle of a job. [Error Type]
[Corrective Actions] Operation
Remove all paper from the Stacker and check the operation of the Finisher Stacker No Paper [Fault Content]
Sensor. If it is not working, replace it.
IOT Center Tray Full
012-914 Stacker Tray Staple Set Over Count [Detection Conditions]
[Error Type] When the H-Tra IOT Full Paper Sensor is detected to be ON for 10 successive seconds.
Operation [Corrective Actions]
[Fault Content] Use the Generic FIP to check the Sensor.
Stacker Tray Staple Set Over Count If required, replace the H-Tra IOT Full Paper Sensor.
The Staple Set Count of the Stacker Tray has exceeded 50 sets during the Staple Set Eject
operation.
Remove all paper from the Stacker and check the operation of the Finisher Stacker No Paper
Sensor. If it is not working, replace it.
012-965 Stapler Pin near empty
[Error Type]
Operation

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016-210 SW Option Fail (HDD Not Exist) [Detection Conditions]
[Error Type] One of the SW option functions cannot be executed due to insufficient Page Memory capacity.
Local Fail [Corrective Actions]

[Fault Content] Turn the power OFF then ON.
[SW optional function not achieved] Expand the Memory (Page) of the Controller Board.
One of the SW option functions cannot be executed due to a HDD error or HDD not installed. 016-213 SW Option Fail (Printer CARD Not Exist)
The Controller Board HDD was not installed or an error was detected when SW optional function Local Fail
was enabled. [Fault Content]
[Option name to be detected] [SW optional function not achieved]
• Internet FAX Kit One of the SW option functions cannot be executed due to a PRT_CARD error or PRT_CARD not
• Address Book Expansion Kit installed.
• Water Marking Kit [Detection Conditions]
• Data Security Kit The PRT_CARD was not installed or an error was detected when SW optional function was
• Annotation enabled.
• Scanner Kit [Option name to be detected]
[Corrective Actions] • Internet FAX kit
Turn the power OFF then ON. [Corrective Actions]
Check the HDD connector. Turn the power OFF then ON.
Install or replace the HDD to the Controller Board. Install the PRT_CARD if it is not installed.
016-211 SW Option Fail (SysMemory Low) Replace it if it is installed.
[Error Type] 016-214 SW Option Fail (Fax CARD Not Exist)
Local Fail [Error Type]
[Fault Content] Local Fail
[SW optional function not achieved] [Fault Content]
Insufficient System Memory was detected. [SW optional function not achieved]
[Detection Conditions] One of the SW optional functions cannot be executed due to a FAX_CARD error or FAX_CARD not
With SW optional functions set to Available, the System Memory of the Controller Board is installed.
insufficient. [Detection Conditions]
[Corrective Actions] The FAX_CARD was not installed or an error was detected when SW optional function was
Turn the power OFF then ON. enabled.
Expand the Memory (Option) of the Controller Board. [Option name to be detected]
• Internet FAX Kit
016-212 SW Option Fail (Page Memory Low)
[Error Type]
Turn the power OFF then ON.
Local Fail
Install the FAX_CARD if it is not installed.
[Fault Content] Replace it if it is installed.
[SW optional function not achieved]
Insufficient Page Memory was detected.
016-215 SW Option Fail (JPEG boad Not Exist)
[Error Type] Local Fail

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[SW optional function not achieved] [SW optional function not achieved]
An JPEG Board error or JPEG Board not installed was detected. The PS Kit required for XDOD function was not installed.
The scanner functions cannot be executed due to a JPEG Board error or JPEG Board not installed. The XDOD functions cannot be executed as the PS Kit not installed.
Turn the power OFF then ON. Turn the power OFF then ON.
Install the JPEG Board if it is not installed. Install the PS Kit.
Replace it if it is installed. 016-219 License is required (Printer Kit).
016-216 SW Option Fail (ExtMemory Not Exist) [Error Type]
[Error Type] Local Fail
Local Fail [Fault Content]
[Fault Content] [SW optional function not achieved]
[SW optional function not achieved] The ROM was replaced without license (Printer Kit SW Key not set).
The system detected that the Extension Memory was not installed. [Detection Conditions]
[Detection Conditions] Only the Controller ROM was replaced and activated with the SW optional function disabled.
Color Scanner or SACAN_ACS functions cannot be executed because the Extension Memory is not [Option name to be detected]
installed. • Printer Kit
Turn the power OFF then ON. Turn the power OFF then ON.
Pull out and then insert the IISS Extension Memory (memory on the extension PWB at the side of Set the Printer Kit SW key to "Enabled".
the IIT-IPS).
If the problem persists, replace the ExtPWB.
016-220 S2X unrecoverable error
[Error Type]
016-217 SW Option Fail (Controller ROM not Printer kit)
Local Fail
[Error Type]
[Fault Content]
Local Fail
The High Compression PDF Board (S2X) has a fatal error
[Fault Content]
A unrecoverable error was detected at the S2X PWB.
Controller ROM does not support Printer Kit.
Turn the power OFF then ON. If the problem persists, replace the S2X PWB.
The Controller ROM does not support the appropriate options when SW optional function was
enabled. 016-221 S2X communication error
[Option name to be detected] [Error Type]
• Printer Kit Local Fail
Turn the power OFF then ON. The High Compression PDF Board (S2X) Communication failure
Upgrade the firmware in the Controller ROM that supports Printer Kit. [Detection Conditions]
016-218 PS KIT Not Exist for XDOD Communication with the S2X PWB has failed.
Local Fail Turn the power OFF then ON. If the problem persists, replace the S2X PWB.
016-222 S2X self-diag error 016-226 S2X IIT Connection Error
Local Fail Local Fail
An error has occurred in the self-diagnostics of the High Compression PDF Board (S2X) IISS-S2X Communication Failure
An error has occurred in the S2X PWB self-diagnostics. The S2X PWB failed to detect the video clocks sent from the IIT.
Turn the power OFF then ON. If the problem persists, replace the S2X PWB. 1. Check the cabling between the IISS-S2X.
016-223 S2X SDRAM Error 2. If NG, replace the cable.
3. If NG after replacing the cable, replace the S2X PWB.
[Error Type]
4. If NG after replacing the S2X PWB, replace the Ext PWB.
Local Fail
5. If NG after replacing the Ext Board, replace the S2X PWB.
[Fault Content]
The High Compression PDF Board (S2X) failed the SDRAM Write/Read Test
016-227 S2X DDR Error
Local Fail
The S2X PWB has failed the Write/Read test of the internal SDRAM.
1. Pull out and insert the SDRAM memory to check the installation. The High Compression PDF Board (S2X) failed the DDR Write/Read Test
2. Replace the S2X PWB. [Detection Conditions]

The S2X PWB failed the Write/Read test of the internal DDR memory.
016-224 S2X PCI Reg Error
[Error Type]
Replace the S2X PWBA.
Local Fail
[Fault Content] 016-228 S2X Image Processing Error
The High Compression PDF Board (S2X) failed the PCI Register Write/Read Test [Error Type]
[Detection Conditions] Local Fail
The S2X PWB has failed to access to the internal PCI space. [Fault Content]
[Corrective Actions] The High Compression PDF Board (S2X) failed the Image Processing Test
1. Pull out and insert the SDRAM memory to check the installation. [Detection Conditions]
2. Replace the S2X PWB. The S2X PWB failed the desired value comparison of the high-compression process results using
the internal test patterns.
016-225 S2X ROM CheckSum Error
[Error Type] 1. Pull out and insert the SDRAM memory to check the installation.
Local Fail
2. Replace the S2X PWBA.
[Fault Content]
016-229 SW Option Fail (FCW-UI Not Exist)
The High Compression PDF Board (S2X) failed the ROM CheckSum
[Error Type]
Local Fail
S2X PWB failed the ROM Check Sum Test.
[Fault Content]
Replace the S2X PWBA.

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FCW Panel not connected [Fault Content]

[Detection Conditions] MRC HW Initialize Error
The HB-UI is connected when the FCW Panel option is set. [Detection Conditions]
[Corrective Actions] Error has occurred during initialization of the High Compression Board
Disconnect the HB-UI and connect the FCW-UI. [Corrective Actions]
016-230 License is required (PS ImageLog Kit) Replace the High Compression Board.
[Error Type] If the problem persists, contact the Development Dept. to request for investigation.
If the cause of error is not clear, perform the following and check whether the status has improved.
Local
– Replace the Memory Modules on the Main PWBA
[Fault Content]
– Replace the Main PWBA.
[SW optional function not achieved] The PS-ROM was installed with "SW key: Image Log Kit for PS"
in disabled state. 016-233 SW Option Fail (USB Host Not Exist)
The PS-ROM was installed in a machine where SW key: "Image Log Kit Enabled" and SW key: Local Fail
"Image Log Kit for PS Disabled" are specified. [Fault Content]
When the "PS-ROM" is installed in the machine, the image log function cannot operate unless the
[SW optional function not achieved] Any one of the SW optional functions cannot be used because
"Image Log Kit for PS" has been purchased (separate purchase). the USB Host has a failure/is not installed.
Set "SW key: Image Log Kit" to "Enabled".
When the SW optional function is being enabled, the USB port (and USB Host Card) for the
016-231 SW Option Fail (Image Ext PWB Not Exist) Controller board was detected to be not installed or having errors.
Local Fail Turn the power OFF then ON.
[Fault Content] If the problem persists, install the USB Host Card on the Controller board.
[SW optional function not achieved] 016-234 XCP Out of Memory Error
Any one of the SW Options cannot be realized due to failures/non-installation of the Image Ext [Error Type]
PWB.
local
When the SW Option function is set to "Enabled", the Controller Board either detected that the Lack of memory causes the XCP to stop.
Image Ext PWB is not installed, or the Image Ext PWB has failed.
"Option Name targeted for detection"
Thumbnail SW Option The software module that runs Java within the Controller has ran out of memory and became unable
to continue operating.
Preview SW Option
Image Lock SW Option
2. Initialize the HDD.
If the problem persists, carry out the following procedure: 016-235 XCP Internal Error
The Image Extension Kit (Ama + toto board) has a failure or is not installed. Replace or install it. [Error Type]
016-232 MRC HW Initialize Error local

Another internal error causes the XCP function to stop.
Local Fail
It has been detected that the JVM has stopped due to an internal error.
[Corrective Actions] Login as System Administrator at CWIS, select [Properties] tab, [Security] -> [Plug-in Settings] ->
1. Turn the power OFF then ON. [List of Embedded Plug-ins], register the authentication custom plug-in and reboot the machine.
2. Initialize the HDD. 016-238 Custom svc not active

016-236 XCP not active [Error Type]
[Error Type] Local
Local [Fault Content]

[Fault Content] Custom service not activated error
XCP not activated error [Detection Conditions]

[Detection Conditions] When the SecSys Task detected the following condition during Start Up.
When the SecSys Task detected any of the following conditions during Start Up. (Condition 2) The Authentication Mode is Custom Authentication and the Custom Service
Management selection service status has not become "Active".
(Condition 1) The Authentication Mode is Custom Authentication and the embedded plug-in feature
(PFV_SELECTION_SERVICE_CUSTOM_SERVICE)
has become disabled.
(Condition 2) The Authentication Mode is Custom Authentication and the XPC smart card selection
service status has not become "Active". (PFV_SELECTION_SERVICE_XCP_SMARTCARD) Turn the power OFF and ON.
[Corrective Actions] If the problem persists, perform the following:
Input the software key for the External Access Kit.
Turn the power OFF and ON.
If the problem persists, perform checks as follows: 016-239 Auth contents not exist
1. Enable the embedded plug-in feature. [Error Type]
For UI Panel: Local
Login as System Administrator, select [System Settings] -> [Common Service Settings] -> [Fault Content]
[Plug-in Settings], set [Embedded Plug-ins] to [Enabled] and reboot the machine.
Authentication custom service not registered error
For CWIS:
Login as System Administrator, select [Properties] tab, [Security] -> [Plug-in Settings] ->
[Plug-in Settings], enable [Plug-in Settings] and reboot the machine. When the SecSys Task detected the following condition during Start Up.
2. Input the software key for the Authentication Customization Kit. (Condition 1) The Authentication Mode is Custom Authentication and the authentication custom
service is not registered.
016-237 Auth plugin not active
[Error Type] Turn the power OFF and ON.
Local
[Fault Content] Register the authentication custom service.
Authentication custom plug-in not activated error
016-240 S2X NVM CheckSum Fail
[Error Type]
When the SecSys Task detected any of the following conditions during Start Up.
Local Fail
(Condition 1) The Authentication Mode is Custom Authentication and the authentication custom
plug-in is not registered. [Fault Content]
(Condition 2) The Authentication Mode is Custom Authentication and the authentication custom The High Compression PDF Board (S2X) failed the NVM CheckSum
plug-in is not activated. [Detection Conditions]
(Condition 3) Failure when reading the file of authentication custom plug-in. S2X failed the NVM CheckSum Test.
Turn the power OFF and ON. Replace the S2X PWB Board (NVM memory is attached to the base).
016-241 SW Option Fail (SIP_FAX Not Exist)
2-305
[Fault Name] [Error Type]

SW Option Fail (SIP_FAX Not Exist) Sub
Local [SW optional function not achieved] Because the Hybrid Watermark detection H/W is not installed,
[Fault Content] the SW option (Secure Watermark Kit) did not become available.
<SW optional function not achieved> The NGN optional function did not become available because [Detection Conditions]
the SIP_FAX SW Key is not enabled. When the SW optional function is being enabled, the system detected that the Hybrid Watermark
[Detection Conditions] Detection H/W is not installed. This is detected prior to 016-313.
When the NGN optional function is set to "Enabled", the SIP_FAX SW Key is not enabled. Option name to be detected
"Secure Watermark Kit"
Purchase the SIP_FAX Kit. (Only for customers who had not purchased it)
Check the installation of the Hybrid Watermark Detection H/W. If it is installed, turn the power OFF
Enable the SIP_FAX SW Key.
then ON. If the problem persists, it could be due to detection error. Replace the Hybrid Watermark
016-310 ssmm Job Log Full Detection H/W or the IISS Board.
[Error Type] If the problem persists, perform the following procedure:
system fail OF-01 Common System Fail
[Fault Content] 016-313 Hybrid WaterMark setting mismatch
SSMM job log full [Error Type]
[Detection Conditions] Sub
A job log file was not gotten from the external application (AWAS) and the number of files stored [Fault Content]
exceeded the specified value (280).
The SW option (Secure Watermark Kit) did not become enabled
Get a job log file from the external application (AWAS) via SSMI. After that turn the power OFF then
The Hybrid WaterMark Detection H/W was detected but the SW option (Secure Watermark Kit) did
ON.
not become enabled. The detection timing is only during power ON/reboot, and is performed after
If the problem persists, perform the following: 016-312.
Get a job log file from the external application (AWAS) via SSMI. After that turn the power OFF then [Corrective Actions]
ON.
Enable the SW option (Secure Watermark Kit).
016-311 No Scanner that Should Be If the problem persists, perform the following procedure:
[Error Type] OF-01 Common System Fail
Sub System Fail 016-314 SW Option Fail (Hybrid WaterMark Not Exist)
Scanner is not installed although scanner is a standard equipment.
system fail
The system detected that the scanner was not installed. [SW optional function not achieved]
[Corrective Actions] The board for detecting the back (side 2) of a document is not installed. Therefore [Paper Security]
Turn the power OFF then ON. If the problem persists, perform the following: is unavailable.
1. Install or replace the I/F between the scanner and the Main Processor. [Detection Conditions]
2. If the problem persists, perform the following procedure to repair it. When the SW optional function is set to “Available” and DADF: PF1.5 and IIT:PF1-BW are
OF-01 Common System Fail combined, the machine with two HWM boards (for the face and the back) is supposed to detect
Protection Code for both sides in scanning them simultaneously. However, when only either of the
016-312 SW Option Fail (Hybrid WaterMark Not Exist) boards is installed, the Paper Security function is available for the detected side.
Turn the power OFF then ON. Turn the power OFF then ON. If the problem persists, perform the following:
Install the board for detecting the back (side 2) of a document if it is not installed. 1. Remove and insert the Page Memory (standard).
If the problem persists, perform the following: 2. Replace the Page Memory (standard).
OF-01 Common System Fail If the problem persists, perform the following.
016-315 IIT Interface Fail OF-01 Common System Fail
[Error Type] 016-318 Page Memory Broken- Option

IF between IIT and Controller broken [Fault Content]
[Detection Conditions] Page Memory (Option) broken.
An error in the I/F between the scanner and the Main Processor was detected. [Detection Conditions]
[Corrective Actions] The system detected an error in the Page Memory (option) of the scanner.
Turn the power OFF then ON. If the problem persists, perform the following: [Corrective Actions]
1. Reinstall or replace the IF between the scanner and the Main Processor. Turn the power OFF then ON. If the problem persists, perform the following:
2. Replace the Controller board or the IISS. 1. Remove and insert the Page Memory (option).
If the problem persists, perform the following. 2. Replace the Page Memory (option).
OF-01 Common System Fail If the problem persists, perform the following.
016-316 Page Memory Not Detected OF-01 Common System Fail
[Error Type] 016-319 Long Boot Diag IIT Interface Fail

Sub System Fail [Fault Name]
[Fault Content] Long Boot Diag IIT Interface Fail
Page Memory (Standard) cannot be detected. [Error Type]
[Detection Conditions] Subsystem
The system detected that the Page Memory (standard) of the scanner was not installed. [Fault Content]
[Corrective Actions] IF between IIT and Controller broken (OS detection)
Turn the power OFF then ON. If the problem persists, perform the following: [Detection Conditions]
1. Remove and insert the Page Memory (standard). An error in the I/F between the scanner and the Main Unit was detected.
2. Replace the Page Memory (standard). [Corrective Actions]
If the problem persists, perform the following. Turn the power OFF/ON. If the problem persists, do the following:
OF-01 Common System Fail 1. Install or replace the I/F between the scanner and the Main Unit.
016-317 Page Memory Broken- Standard 2. Replace the ESS PWB or the IISS PWB.
[Error Type] 016-320 Document Formatter Fatal Error
Page Memory (Standard) broken. [Fault Content]
[Detection Conditions] The Document Formatter S/W of the CopyServer function has a fatal error
The system detected an error in the Page Memory (standard) of the scanner.

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[Detection Conditions] OF-01 Common System Fail

A software error was detected when documents were converted. 016-324 Scheduled Image Overwrite
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Sub Fail
OF-01 Common System Fail [Fault Content]
016-321 Fax Module Error Scheduled Image Overwrite
Sub System Fail SysCon is issued when it is time to perform the Scheduled Image Overwrite.
Fax related error at booting Wait until the Scheduled Image Overwrite has completed.
[Detection Conditions] To cancel it, turn the power OFF and ON.
SysCheckFax() returned error. When PFNOTEXIST is returned, the system is determined to have a 016-325 Using Personal Certificate
configuration without Fax.
[Error Type]
[Corrective Actions] sub
[Fault Content]
OF-07 FAX System Fail
Using Personal Certificate
016-322 JBA Account Full [Detection Conditions]
[Error Type] The IC Card personal certificate is set in the certificate for signing.
Sub System Fail [Corrective Actions]
[Fault Content] Set system data 790-389 to 0.
JBA Accounting Data Full
016-326 Cont-UI Cable Connection Fail
[Error Type]
The cumulated accounting data reached the specified value (15,000).
Sub
[Fault Content]
1. After an external Accounting Server has read the accounting data, turn the power OFF then ON.
Cont-UI Cable Connection Fail
2. If the problem persists, refer to the following to repair the problem.
OF-01 Common System Fail
The controller has detected a failure at its cable connection with the UI
016-323 B-Formatter Fatal Error
[Error Type] Turn the power OFF and ON
Sub Fail
[Fault Content] 1. Check the connection of the cable between the controller and UI.
Fatal Error has occurred in the B-Formatter task 2. Replace the cable.
[Detection Conditions] 016-327 BackPlane Connection Fail
An unrecoverable error was detected in the image conversion processing section of the B-Formatter
task used for sending Fax from the extended Mailbox for "Multi-Send using Instruction Manual" or "
[Error Type]
Multi-Send UI" Sub
Turn the power OFF then ON. BackPlane Connection Fail
If the problem persists, refer to the following to repair it. [Detection Conditions]
There is no need to change the ESS-PWB. The controller has detected a failure at its connection with the BackPlane
[Corrective Actions] 1. Remove and insert ESS RAM DIMM #1.
Turn the power OFF and ON. 2. Replace ESS RAM DIMM #1.
If the problem persists, perform the following: 3. Replace the Controller board.
1. Pull out and reinsert the controller. 016-331 Cont System Memory Fail-2
016-328 Cont-MCU Cable Connection Fail [Error Type]
[Error Type] System Fail
Sub [Fault Content]
[Fault Content] Cont SystemMemory Diagnostic Fail-2
Cont-MCU Cable Connection Fail [Detection Conditions]
[Detection Conditions] The memory size that is installed in Slot 2 is detected to be outside the specification value.
The controller has detected a failure at its cable connection with the MCU [Corrective Actions]
[Corrective Actions] Turn the power OFF then ON. If the problem persists, perform the following:
Turn the power OFF and ON. 1. Remove and insert ESS RAM DIMM #2.
If the problem persists, perform the following: 2. Replace ESS RAM DIMM #2.
1. Check the connection of the cable between the controller and MCU. 3. Replace the Controller board.
2. Replace the cable. 016-332 Cont System Memory Fail-3
016-329 Long Boot Diag Page Memory Not Detected Fail [Error Type]
[Fault Name] System Fail
Long Boot Diag Page Memory Not Detected Fail [Fault Content]
[Error Type] Cont SystemMemory Diagnostic Fail-3
Subsystem [Detection Conditions]
[Fault Content] The total memory size that is installed in Slot 1 and 2 is detected to be outside the specification
Page Memory (Standard) cannot be detected (OS detection) value.

Turn the power OFF then ON. If the problem persists, perform the following:
Controller Section Page Memory (Standard) was detected to be not installed.
1. Remove and insert ESS RAM DIMM #1 and ESS RAM DIMM #2.
2. Replace ESS RAM DIMM #1 and ESS RAM DIMM #2.
Turn the power OFF/ON. If the problem persists, do the following:
3. Replace the Controller board.
1. Remove and reinstall the Page Memory (Standard)
2. Replace the Page Memory (Standard) 016-333 Long Boot Diag Page Memory Broken Standard Fail
016-330 Cont System Memory Fail-1 [Fault Name]
Long Boot Diag Page Memory Broken Standard Fail
[Error Type]
System Fail
[Error Type]
Subsystem
[Fault Content]
Cont SystemMemory Diagnostic Fail-1
[Fault Content]
Page Memory (Standard) broken (OS detection)
The memory size that is installed in Slot 1 is detected to be outside the specification value.
Controller Section Page Memory (Standard) error was detected.
Turn the power OFF/ON. If the problem persists, do the following:

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1. Remove and reinstall the Page Memory (Standard) 5. Replace the Controller board.
2. Replace the Page Memory (Standard) 016-337 Cont ProgramROM Fail-3
016-334 Long Boot Diag Page Memory Broken Option Fail [Error Type]
[Fault Name] System Fail
Long Boot Diag Page Memory Broken Option Fail [Fault Content]
[Error Type] Cont ProgramROM Diagnostic Fail-3
Subsystem [Detection Conditions]
[Fault Content] Program ROM2 write command has failed.
Page Memory (Option) broken (OS detection) [Corrective Actions]
[Detection Conditions] Turn the power OFF then ON. If the problem persists, perform the following:
Controller Section Page Memory (Option) error was detected. 1. Remove and insert ESS ROM DIMM #2.
[Corrective Actions] 2. Replace ESS ROM DIMM #2.
Turn the power OFF/ON. If the problem persists, do the following: 3. Replace the Controller board.
1. Remove and reinstall the Page Memory (Option) 016-338 Cont FontROM Fail-1
2. Replace the Page Memory (Option) [Error Type]
016-335 Cont ProgramROM Fail-1 System Fail
System Fail Cont FontROM Diagnostic Fail-1
Cont ProgramROM Diagnostic Fail-1 The Font ROM ID that is installed OnBoard is detected to be outside the specification value.
The Checksum of Program ROM2 does not match. Turn the power OFF then ON. If the problem persists, perform the following:
[Corrective Actions] 1. Replace the Printer Kit.
Turn the power OFF then ON. If the problem persists, perform the following: 2. Replace the Controller board.
1. Replace ESS ROm DIMM #2. 016-339 Cont FontROM Fail-2
2. Replace the Controller board. [Error Type]
016-336 Cont ProgramROM Fail-2 System Fail
System Fail Cont FontROM Diagnostic Fail-2
Cont ProgramROM Diagnostic Fail-2 The Font ROM ID that is installed in Slot 1 is detected to be outside the specification value.
Program ROM1 write command has failed. Turn the power OFF then ON. If the problem persists, perform the following:
[Corrective Actions] 1. Remove and insert ESS Font ROM DIMM #1.
Turn the power OFF then ON. If the problem persists, perform the following: 2. Replace ESS Font ROM DIMM #1.
1. Remove and insert ESS ROM DIMM #1. 3. Remove and insert the Printer Kit.
2. Replace ESS ROM DIMM #1. 4. Replace the Printer Kit.
3. Remove and insert the Printer Kit. 5. Replace the Controller board.
4. Replace the Printer Kit. 016-340 Cont FontROM Fail-3
[Error Type] [Fault Name]
System Fail Long Boot Diag Timer Fail
Cont FontROM Diagnostic Fail-3 Subsystem
The Font ROM ID that is installed in Slot 2 is detected to be outside the specification value. Timer Fail (OS detection)
Turn the power OFF then ON. If the problem persists, perform the following: A Timer error was detected.
1. Remove and insert ESS Font ROM DIMM #2. [Corrective Actions]
2. Replace ESS Font ROM DIMM #2. Turn the power OFF/ON. If the problem persists, do the following:
3. Replace the Controller board. 1. If an NVM PWB exists, replace the NVM PWB.
016-341 Cont FontROM Fail-4 2. Replace the ESS PWB
[Error Type] 016-345 Cont NV-Memory Fail
System Fail [Error Type]
[Fault Content] System Fail
Cont FontROM Diagnostic Fail-4 [Fault Content]
[Detection Conditions] Cont NV-Memory Diagnostic Fail
The Checksum of Font ROM that is installed in Slot 2 does not match. [Detection Conditions]
[Corrective Actions] The data of the header address is detected to be 0x00.
1. Remove and insert ESS Font ROM DIMM #2. Turn the power OFF then ON. If the problem persists, perform the following:
2. Replace ESS Font ROM DIMM #2. 1. Replace the NV-RAM board.
3. Replace the Controller board. 2. Replace the Controller board.
016-342 Cont RTC Fail 016-347 Cont PageMemory Fail
System Fail System Fail
Cont RTC Diagnostic Fail Cont PageMemory Diagnostic Fail
The range of RTC time is out of the specification value (E.g. Day 36 Month 13) The memory size that is installed in Slot 2 is detected to be outside the specification value.
The time is not moving forward [Corrective Actions]
[Corrective Actions] Turn the power OFF then ON. If the problem persists, perform the following:
Turn the power OFF then ON. 1. Remove and insert the Page Memory (option).
If the problem persists, perform the following procedures in sequence. 2. Replace the Page Memory (option).
1. Replace the failed component. 3. Replace the Controller board.
2. Replace the Controller Board.
016-348 Cont PageMemory Fail-2
016-343 Long Boot Diag Timer Fail [Error Type]
system fail

2-311

Cont PageMemory Fail-2 An error occurred during W/R/V test of PCI Config interval.
An error occurred in the W/R/V test on the Page Memory. Turn the power OFF then ON. If the problem persists, perform the following:
[Corrective Actions] 1. Remove and insert the UI card.
Turn the power OFF then ON. If the problem persists, perform the following: 2. Replace the UI card.
1. Check the Page Memory for contact. 3. Replace the Controller board.
2. Replace the Page Memory. 016-362 Cont UI Fail-2
3. Replace the Controller board. [Error Type]
016-350 Cont SEEP-ROM Fail-1 System Fail
System Fail Cont UI Diagnostic Fail-2
Cont SEEP-ROM Diagnostic Fail-1 UI Communication error has occurred.
[Detection Conditions] An error occurred during W/R/V test of VRAM. The Command/Status line is normal if entering the
Long Boot Mode.
The Product ID cannot be obtained.
Turn the power OFF then ON. If the problem persists, perform the following: Turn the power OFF then ON. If the problem persists, perform the following:
1. Check SEEPROM for contact (a bent pin, etc.). 1. Disconnect and connect the UI cable.
2. Check the Controller board and the BP board for contact (disconnected cable, etc.). 2. Remove and insert the UI card.
3. Replace the Controller board. 3. Replace the UI cable.

4. Replace the UI card.
016-351 Cont SEEP-ROM Fail-2 5. Replace the UI.
[Error Type] 6. Replace the Controller board.
System Fail
016-363 Cont LyraCard Fail
[Fault Content]
[Error Type]
Cont SEEP-ROM Diagnostic Fail-2
System Fail
[Fault Content]
An error occurred during W/R/V test.
Cont JPEG Card diagnosed as having a failure
An error occurred during W/R/V test of PCI Config interval or W/R/V test of internal register.
1. Check SEEPROM for contact (a bent pin, etc.).
2. Check the Controller board and the BP board for contact (disconnected cable, etc.).
1. Remove and insert the Lyzer card.
016-360 Cont UI Fail-1 2. Remove and insert the JPEG board.
[Error Type] 3. Replace the Lyzer card.
System Fail 4. Replace the JPEG board.
[Fault Content] 5. Replace the Controller board.
Cont UI Diagnostic Fail-1 016-364 Cont USB2.0 Host Fail
[Error Type] 4. Replace the Controller board.
System Fail 016-367 Cont HDD Fail-2
Cont USB2.0 Host Diagnostic Fail System Fail
An error occurred during W/R/V test of PCI Config interval or W/R/V test of internal register. Cont HDD Diagnostic Fail-2
Turn the power OFF then ON. If the problem persists, perform the following: An error occurred during W/R/V test of HDD.
1. Remove and insert the Lyzer card. [Corrective Actions]
2. Remove and insert the USB 2.0 Host card. Turn the power OFF then ON. If the problem persists, perform the following:
3. Replace the Lyzer card. 1. Disconnect and connect the HDD cable.
4. Replace the USB2.0Host card. 2. Remove and insert the HDD.
5. Replace the Controller board. 3. Replace the HDD and the HDD cable.
016-365 Cont USB2.0 Device Fail 4. Replace the Controller board.
[Error Type] 016-368 Cont Torino Fail
Cont USB2.0 Device Diagnostic Fail [Fault Content]
[Detection Conditions] Cont Torino Diagnostic Fail
An error occurred during W/R/V test of PCI Config interval or W/R/V test of internal register. [Detection Conditions]
[Corrective Actions] An error occurred during W/R/V test of PCI Config interval or W/R/V test of internal register.
1. Remove and install the Lyzer card. Turn the power OFF then ON. If the problem persists, perform the following:
2. Remove and install the USB 2.0 Device card. 1. Remove and insert the Lyzer card.
3. Replace the Lyzer card. 2. Remove and insert the Torino board.
4. Replace the USB 2.0 Device card. 3. Replace the Lyzer card.
5. Replace the Controller board. 4. Replace the Torino board.
016-366 Cont HDD Fail-1 5. Replace the Controller board.
[Error Type] 016-369 Cont S2X PWB Fail
Cont HDD Diagnostic Fail-1 [Fault Content]
[Detection Conditions] Cont S2X Board Diagnostic Fail
An error has occurred during IDE Controller check (ideDrv equivalent) [Detection Conditions]
[Corrective Actions] An error occurred during W/R/V test of PCI Config interval.
1. Disconnect and connect the HDD cable. Turn the power OFF then ON. If the problem persists, perform the following:
2. Remove and insert the HDD. 1. Remove and insert the Lyzer card.
3. Replace the HDD and the HDD cable. 2. Remove and insert the S2X board.

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3. Replace the Lyzer card. [Error Type]

4. Replace the S2X board. sub
5. Replace the Controller board. [Fault Content]
016-370 Cont Fail Cont HDD FileSystem Fail-B
system fail Boot Diag detected a logic error with HDD (Partition B).
Cont Rendering Engine diagnosed as having a failure Do this procedure.
[Detection Conditions] 1. Power OFF then ON.
A defect was detected during a diagnostic check of the Rendering Engine. 2. Initialize the HDD.
[Corrective Actions] 016-374 Cont HDD FileSystem Fail-C
Turn the power OFF then ON. If the problem persists, perform the following. [Error Type]
1. Replace the Controller board. sub
016-371 Cont USB1.1 Host Fail [Fault Content]
[Error Type] Cont HDD FileSystem Fail-C
system fail [Detection Conditions]
[Fault Content] Boot Diag detected a logic error with HDD (Partition C).
Cont USB1.1 Host diagnosed as having a failure. [Corrective Actions]
[Detection Conditions] Do this procedure.
A defect was detected during a diagnostic check of USB1.1Host (No communication with the Fax 1. Power OFF then ON.
Card could be established). 2. Initialize the HDD.
[Corrective Actions] 016-375 Cont HDD FileSystem Fail-D
Turn the power OFF then ON. If the problem persists, perform the following: [Error Type]
1. Check the cable for connection.
sub
2. Replace the cable.
[Fault Content]
3. Replace the Fax Card.
Cont HDD FileSystem Fail-D
016-372 Cont HDD FileSystem Fail-A Boot Diag detected a logic error with HDD (Partition D).
sub
Do this procedure.
[Fault Content] 1. Power OFF then ON.
Cont HDD FileSystem Fail-A 2. Initialize the HDD.
[Detection Conditions] 016-376 Cont HDD FileSystem Fail-E
Boot Diag detected a logic error with HDD (Partition A).
[Error Type]
[Corrective Actions] sub
Do this procedure.
[Fault Content]
1. Power OFF then ON.
Cont HDD FileSystem Fail-E
016-373 Cont HDD FileSystem Fail-B Boot Diag detected a logic error with HDD (Partition E).
Do this procedure. sub
1. Power OFF then ON. [Fault Content]
2. Initialize the HDD. Cont HDD FileSystem Fail-I
016-377 Cont HDD FileSystem Fail-F [Detection Conditions]
[Error Type] Boot Diag detected a logic error with HDD (Partition I).
sub [Corrective Actions]
[Fault Content] Do this procedure.
Cont HDD FileSystem Fail-F 1. Power OFF then ON.
[Detection Conditions] 2. Initialize the HDD.
Boot Diag detected a logic error with HDD (Partition F). 016-381 Cont HDD FileSystem Fail-J
2. Initialize the HDD. Cont HDD FileSystem Fail-J
016-378 Cont HDD FileSystem Fail-G [Detection Conditions]
[Error Type] Boot Diag detected a logic error with HDD (Partition J).
Cont HDD FileSystem Fail-G 1. Power OFF then ON.
Boot Diag detected a logic error with HDD (Partition G). 016-382 Cont HDD FileSystem Fail-P
2. Initialize the HDD. Cont HDD FileSystem Fail-P
016-379 Cont HDD FileSystem Fail-H [Detection Conditions]
[Error Type] Boot Diag detected a logic error with HDD (Partition P).
Cont HDD FileSystem Fail-H 1. Power OFF then ON.
Boot Diag detected a logic error with HDD (Partition H). 016-400 802.1x authentication failure
Do this procedure. Info
2. Initialize the HDD. 802.1x Authentication Error (incorrect user name or password)
016-380 Cont HDD FileSystem Fail-I
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1. The user name or password that has been set in the machine is incorrect. 1. The root server certificate for the authentication server is not stored in the machine or it is
2. The settings are different from those in the "authentication device" switch that is physically mismatched.
connected to the machine via the network. [Corrective Actions]
[Corrective Actions] 1. Store the root server certificate for the authentication server in the machine.
1. Enter the correct user name or password for 802.1x authentication from the machine panel. 2. If the root certificate of the server certificate cannot be obtained, disable the 802.1x setting item
2. Check the settings in the "authentication device" switch that is physically connected to the machine "Verify Server Certificate" in the device.
via the network. 016-404 802.1x inside failure
016-401 802.1x EAP type not supported [Error Type]
[Error Type] Info
Info [Fault Content]
[Fault Content] Other 802.1x Authentication Errors
802.1x Authentication Method Mismatch (the authentication server does not support the [Detection Conditions]
authentication method of the machine)
An internal error has occurred in the 802.1x supplicant function of the machine.
[Detection Conditions] 1. An incorrect protocol signal was received from the authentication server.
A Fail signal, which indicates that the authentication method set in the machine cannot be [Corrective Actions]
processed, was received from the "authentication device" switch that is physically connected to the
Repeat the operation.
machine via the network.
If the problem persists, obtain the log and contact the Support Department for instructions.
Set the authentication method of the machine to be the same as the one set in the authentication 016-405 Certificate DB File error
server. [Error Type]
Check the 802.1x authentication method from the UI. info
016-402 802.1x authentication failure by timing out [Fault Content]
[Error Type] Certificate data base file is wrong.
Info [Detection Conditions]
[Fault Content] When certificate database file is loaded while system is on, header error and size error are detected.
802.1x Authentication Timeout (there was no response signal from the "authentication device") [Corrective Actions]
[Detection Conditions] Errors with certificate database file were detected. Start "Initialize certificate" under Maintenance.
The authentication was timed-out because there was no response signal from the "authentication 016-406 802.1x client certificate failure
device" switch that is physically connected to the machine via the network.
[Error Type]
[Corrective Actions] info
Check the switch settings and network connections of the "authentication device" switch that is
physically connected to the machine via the network and connect it properly.
[Fault Content]
An error in setting up Client Certificate for 802.1x authentication
If the problem persists, check the settings of the switch that the device is connected to and the
network connection. [Detection Conditions]
016-403 802.1x certificate failure Although “EAP-TLS" is selected as the authentication method for 802.1x authentication, SSL Client
Certificate is not set up or deleted.
[Error Type]
Info
1. Store SSL Client Certificate in this machine and set it up as SSL Client Certificate.
[Fault Content] 2. If SSLClient Certificate cannot be set up, select an authentication method other than "EAP-TLS".
802.1x Authentication Certificate Mismatch
016-407 XCP Plugin Secrity Exception
info info
Security Exception due to plug-in The plug-in class file version is not supported.
The Package Management function has detected Security Exception. The Package Management function has detected an unsupported class file version.
Correct the plug-in and then install it again. Correct the plug-in and then install it again.
016-408 XCP Invalid Plugin 016-412 XCP Plugin Misc Error
info info
The plug-in file is invalid. A plug-in error under Miscellaneous
The Package Management function has detected the damaged Jar file. The Package Management function has detected the plug-in has caused an error that is included in
[Corrective Actions] a miscellaneous group of errors.
Correct the plug-in and then install it again. [Corrective Actions]

Correct the plug-in and then install it again.
016-409 XCP Plugin Version Incompatible
[Error Type] 016-413 Couldnt detect proxy server automatically.
info [Error Type]
[Fault Content] info
Plug-in Version Mismatch [Fault Content]

[Detection Conditions] Auto detection of the proxyhas failed.
The Package Management function has detected a version mismatch. [Detection Conditions]
[Corrective Actions] The proxy server could not be detected automatically.
When the proxy server is not manually set up, an automatic attempt is made to obtain the proxy
server setting from the DHCP server. Howerver, the attempt has failed.
016-410 XCP_PLUGIN_PROPERTY_INVALID For the details, see below:
[Error Type] – The contents of the obtained PAC file have a problem. (An error occurred during the running of
info JavaScript.)
[Fault Content] – The PAC file could not be obtained. (Timeout/Connection error)
– The PAC file could not be obtained. (No PAC file/Too large)
The plug-in definition file is invalid.
– PAC File URL info could not be obtained. (Timeout)
– PAC File URL info could not be obtained. (No URL is included in the response to the inquiry.)
The Package Management function has detected the invalid definition file.
– the default Gateway setting
016-411 XCP_UNSUPPORTED_CLASS_VERSION – the subnet mask setting
– the DNS Server address setting

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If despite the confirmation of the above settings, the situation has not improved, contact the network [Detection Conditions]
administrator for advice because there is a possibility of a network failure, DHCP Server failure, or
There is no response from the Xerox Communication Server for a certain period of time, resulting in
an improper DHCP Server setting. (For example, if the DHCP Server is not set up in the way that a timeout.
allows it to give back the proxy server address, an error of this code will occur.)
The Network Environment check items are as follows:
– The HTTP server that provides the PAC file (CFILE) is operating normally, or the server can be Turn the power OFF then ON.
reached on the network. When after the implementation of the corrective action, the machine has established normal
communication with the Xerox Communication Server, the fault will be cleared.
– The contents of the PAC file have no mistakes in syntax or selected server address, or the file
size is 64KB or less. If the situation has not improved, collect the pfshowinfo9 log and network log immediately after the
occurrence of the problem and contact the support division for directions.
– The DHCP server that has an entry of CURL info is operating normally, or the server can be
reached on the network. 016-416 An invalid state message received from server.
When after the implementation of the corrective actions, the machine has established normal [Error Type]
info
If the network is normal but the situation has not improved, collect the pfshowinfo9 log and network
log immediately after the occurrence of the problem and contact the support division for directions. [Fault Content]
A server error is detected.
016-414 Couldnt connect to Xerox server or proxy.
[Error Type]
The Xerox Communication Server has responded with a message indicating an abnormal condition.
info
[Fault Content]
Network error
When after the implementation of the corrective action, the machine has established normal
[Detection Conditions] communication with the Xerox Communication Server, the fault will be cleared.
The machine could not connect to the Xerox Communication Server or the proxy server. If the situation has not improved, collect the pfshowinfo9 log and network log immediately after the
(A network path problem, an open wire, etc.) occurrence of the problem and contact the support division for directions.
[Corrective Actions] 016-417 Invalid network settings were found.
Check the following: [Error Type]
– the connection of the LAN Cable info
– the IP Address setting
[Fault Content]
Setting error
– the subnet mask setting
An invalid or improper network setting has prevented the machine from communicating.
– the proxy server address setting
If despite the confirmation of the above settings, the situation has not improved, contact the [Corrective Actions]
customer’s network administrator becasuse there is a possibility of a network failure. Check the following:
When after the implementation of the corrective actions, the machine has established normal – the IP address setting
communication with the Xerox Communication Server, the fault will be cleared. – the default Gateway setting
If the network is normal but the situation has not improved, collect the pfshowinfo9 log and network – the subnet mask setting
log immediately after the occurrence of the problem and contact the support division for directions.
016-415 Connection to Xerox server has timed out. – the proxy server address setting
[Error Type] – the Xerox Communication Server URL setting
info – Set "Verify the remote server certificate" to “OFF”.
[Fault Content] If despite the confirmation of the above settings, the situation has not improved, contact the
customer’s network administrator becasuse there is a possibility of a network failure.
No response from the server
When after the implementation of the corrective actions, the machine has established normal [Detection Conditions]
communication with the Xerox Communication Server, the fault will be cleared. Dynamic DNS - Dynamic update failed.
1. Check that DNS server address is set properly in the device.
016-450 SMB Host name duplicated 2. Check with a customer System Administrator that the DNS server settings that allow Dynamic DNS
[Error Type] have been made.
Time Bomb (Information) 3. Follow the 2.5.2 Logging/Extraction Tools Operational Instructions to collect logs.
[Fault Content] 2.4.5 Network-Related Details Check Flow
SMB Host Name Duplicated 2.5.2 Logging/Extraction Tools Operational Instructions
[Detection Conditions] 016-455 SNTP server time out
A PC of the same host name exists on the network. [Error Type]
[Corrective Actions] Time Bomb (Information)
1. Check whether the setting of the same host name as the device is made to another unit. If the [Fault Content]
setting is duplicate, change the host name of the device or duplicate device.
SNTP timeout.
2. If duplicate setting is not confirmed, change the device host name.
3. Follow the 2.5.2 Logging/Extraction Tools Operational Instructions to collect logs.
There is no response from the SNTP server within the specified time (60sec).
2.4.5 Network-Related Details Check Flow
2.5.2 Logging/Extraction Tools Operational Instructions
If the time on the machine is incorrect, manually set the time.
016-453 Dynamic DNS - IPv6 NG 1. Check that SNTP server address is set properly in the device.
[Error Type] 2. Follow the 2.5.2 Logging/Extraction Tools Operational Instructions to collect logs.
Info 2.4.5 Network-Related Details Check Flow
[Fault Content] 2.5.2 Logging/Extraction Tools Operational Instructions
Dynamic DNS - IPv6 Address Dynamic Update Failed 016-456 SNTP time asynchronous
Failed to update of the IPv6 address and host name to the DNS server.
Time Bomb (Information)
1. Check that DNS server address is set properly in the device.
SNTP Time Asynchronous
2. Check with the customer's System Administrator whether the DNS server settings that allow
Dynamic DNS using IPv6 address have been made.
A standard time synchronized source message and an asynchronous message was received from
3. Follow the instructions in 2.5.1 LOG to obtain the "info9 or xxx.tgz".
the SNTP server.
If the time on the machine is incorrect, manually set the time.
2.5.1 Log collection/extraction tool function explanation
1. Check a customer System Administrator that the NTP server is operating properly.
016-454 DNS renewal failure of dynamic 2. Follow the 2.5.2 Logging/Extraction Tools Operational Instructions to collect logs.
[Error Type] 2.4.5 Network-Related Details Check Flow
Time Bomb (Information) 2.5.2 Logging/Extraction Tools Operational Instructions
[Fault Content] 016-461 Under non-transmitted image log stagnation
Dynamic DNS - Dynamic Update Failed
[Error Type]
Information Fail

2-319

Creation of a new job is being restricted because image logs yet to be transferred are piled up and Job Fail
delayed. [Fault Content]
[Detection Conditions] An error has occurred during the writing of data to any of Cont/S2X/IISS/DADF/IOT/Fin/FaxCard
When system data "Level of Ensuring Image Log Transfer" is set to "High" creation of a new job (During PJL method)
becomes restricted because image logs yet to be transferred are piled up and delayed. [Detection Conditions]
[Corrective Actions] An error was detected when writing data to one of the ROMs in the machine
Check the image log management server status and the network status, and clear any cause that Not able to carry out normal operation because content of one of the ROMs is missing.
may impede the transfer of image logs to the image log server.
Check the transfer settings and transfer all logs that are yet to be transferred.
Perform download in DLD Mode, and follow the Error Code displayed by the machine to identify the
Or, change the transfer guarantee level to “Low”. Note that setting the transfer guarantee level to
faulty ROM.
“Low” may cause the image logs to get deleted in sequence even before they are transferred.
Replace the faulty ROM and perform VerUP operation on the DLD method again.
OF-09 Common Job Fail 016-503 SMTP Server Fail for Redirector
2.5.1 Log collection/extraction tool function explanation [Error Type]
016-500 Write to Cont-ROM error detection (During DLD method) Job Fail

The problem with the SMTP Server name could not be resolved (though the machine tried to
Job Fail
connect to the server).
[Fault Content]
An error has occurred during the process of writing data to the Cont-ROM. (During DLD method)
DNS Library Call Error
An error was detected when writing data to the Cont-ROM.
Specify the correct SMTP Server name or specify the IP address.
[Corrective Actions] 2.4 NET System Fault Check
Retry job. If retry failed, replace the Controller-ROM and perform VerUP operation on the DLD
2.4.3 No output is available, no data is printed
method again.
016-501 Write to S2X-ROM error detection (During DLD method) 016-504 POP Server Fail for Redirector
[Error Type]
[Error Type]
Job Fail
Job Fail
[Fault Content]
[Fault Content]
An error has occurred during the process of writing data to the S2X-ROM. (During DLD method)
The problem with the POP Server name could not be resolved (though the machine tried to connect
[Detection Conditions] to the server)
An error was detected when writing data to the S2X-ROM [Detection Conditions]
Not able to carry out normal operation because ROM content is missing. DNS Library Call Error
Retry job. If retry failed, replace the S2X-ROM and perform VerUP operation on the DLD method
Specify the correct POP Server name or specify the IP address.
again.
016-502 Write to Cont/S2X/IISS/DADF/IOT/Fin/FaxCard error 2.4 NET System Fault Check
detection (During PJL method) 2.4.3 No output is available, no data is printed
016-505 POP Authentication Fail for Redirector [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]

[Fault Content] A log image transfer fails, making it impossible to continue an image transfer job.
A failure in POP authentication (after the machine connected to the server). [Detection Conditions]
[Detection Conditions] An image log transfer fails.
Incorrect POP Server authentication information was detected. [Corrective Actions]

[Corrective Actions] Check the state of the destination image log control server and that of the network, and clear any
factor preventing image logs from being transferred to the image log control server.
Specify the correct POP Server authentication information.
If the problem persists, perform the following procedure to repair it. 016-509 ImageLog No Send Rule01
2.4 NET System Fault Check [Error Type]
2.4.3 No output is available, no data is printed Job Fail
2.4.5 Network-Related Details Check Flow [Fault Content]
016-506 Image Log HDD Full Because rules for log image transfer are not registered, a job cannot be continued.
Job Fail With the system data "Auto Transfer Setting" set to "Transfer by the job," transfer rules are not
registered, causing a job to be discontinued.
[Fault Content]
Because the log image storage area on the disk is full, a job cannot be continued.
Register rules for transfer from the destination image log control server to the device.
When the system data "Level of Ensuring Log image Creation" is set to "High" the log image storage 016-510 ImageLog No Send Rule02
area on the disk becomes full (during processing any job other than copy/scan jobs). [Error Type]
[Corrective Actions] Job Fail
Try to rerun the job. [Fault Content]
If the situation is the same despite some re-attempts, delete unnecessary documents saved in the Rules for log image transfer are not registered.
device or change the level of ensuring creation (to Low). However, the level is set to Low, log image
creation cannot be ensured.
Because transfer rules are not registered, a transfer fails.
016-507 ImageLog Send Fail01
[Error Type] Register rules for transfer from the destination image log control server to the device.
Job Fail
016-511 ImageLog Invalid Send Rule01
[Fault Content]
A log image transfer fails, making it impossible to continue a target job which will consist of created
[Error Type]
images. Job Fail
With the system data "Auto Transfer Setting" set to "Transfer by the job" a log image transfer fails, Rules for log image transfer are illegal, causing a job to be discontinued.
making it impossible to continue a target job. [Detection Conditions]
[Corrective Actions] With the system data "Auto Transfer Setting" set to "Transfer by the job," illegal transfer rules cause
Check the state of the destination image log control server and that of the network, and clear any a job to be discontinued.
factor preventing image logs from being transferred to the image log control server. [Corrective Corrections]
016-508 ImageLog Send Fail02 Overwrite rules for transfer from the destination image log control server to the device.

2-321
016-512 ImageLog Invalid Send Rule02 [Error Type]


[Fault Content] XPS Short of Memory
Rules for log image transfer are illegal. [Detection Conditions]

[Detection Conditions] During XPS Bridge processing, a lack of memory was detected.
Illegal transfer rules cause a transfer failure. [Corrective Actions]

[Corrective Actions] If print mode is set to [high resolution], change it to [standard]. If print mode is set to [standard], change it
to [high speed].
Overwrite rules for transfer from the destination image log control server to the device.
If memory is still insufficient, expand memory.
016-513 SMTP server reception error If memory is expanded to the maximum but the problem still occurs, print from XPS Viewer, using a driver
[Error Type] (ART-EX, PCL, etc.).
jobS If the problem persists, go to the following and resolve it.
An error occurred when the machine was receiving a response from MTP Server (after the machine 016-516 XPS PrintTicket description error
connected to the server) [Error Type]
[Detection Conditions] Job Fail
Time-out occurred. [Fault Content]
The server or the network is thought to have a heavy load. XPS PrintTicket description error
Wait for a while and then rerun the job. [Detection Conditions]
[Corrective Actions] PrintTicket included in a XPS document is based on [grammar not supported by this machine] or has
1. Time-out occurred. [print instuructions not supported by this machine].
The server or the network is thought to have a heavy load. [Corrective Actions]
Wait for a while and then rerun the job. Check whether the user’s way of using the application that sends a print job and the print instructions
have problems.
If the situation does not improve, contact the network administrator for advice.
If they have no problems, ask not Fuji Xerox but a vendor that produces the application that sends a print
016-514 XPS Error job about the operation of the application. If this does not resolve the problem, get a list of printer settings,
[Error Type] a job history report, and the print data with PrintTicket to send, and go to the following to resolve the
Job Fail problem.
[Fault Content]
If the problem persists, contact the support division for instructions.
XPS Error
[Detection Conditions] 016-517 PS Booklet Illegal Color Mode Change
During XPS Bridge processing, Invalid Schema, Parameter Error, damage to XPS File, or an error [Error Type]
internal to XPS Decomposer occurred. Job Fail
Print from XPS Viewer, using a pinter driver (ART-EX, PCL, etc.). PS documents to be printed into a booklet have black, white and color areas
If the problem persists, go to the following to resolve it. [Detection Conditions]
OF-09 Common Job Fail While PS Decomp was interpreting a booklet job, a change to Process Color Model or the resolution/
2.4.3 No output is available, no data is printed binary/multi-valued parameter was detected.
2.4.4 Printing can be performed but abnormally [Corrective Actions]
2.4.5 Network-Related Details Check Flow Rewrite the PostScript file in the way that does not allow the page device, Process Color Model, to be
016-515 XPS Short of Memory changed in the process.
If the problem persists, go to the following and resolve it. [Error Type]
016-518 PS Booklet Conflict WM [Fault Content]
[Error Type] Smart Card Connection Error
[Fault Content] After a personal signature scan job has started up, the Smart Card was removed or the Card
Simultaneous Specification of PS Booklet and Watermark Reader was detached, which causes the personal signature to fail.

Insert the Smart Card into the Reader and check the PIN again before performing the personal
PS Booklet and Watermarks were specified at the same time.
signature scan.
[Corrective Actions] If the Card Reader was detached, reconnect it again and restart the device.
PS Booklet and Watermark/UUID cannot be specified at the same time. Cancel either one.
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the
If the problem persists, carry out the following procedure: problem has occurred and contact the support department for instructions.
OF-09 Common Job Fail 2.5.1 Log collection/extraction tool function explanation
016-519 Device DV - Reached Limit 016-522 LDAP SSL error 112
Job Fail Job Fail
Number of Printable Sides Limit Full LDAP-SSL authentication error 112 has occurred (the client certificate cannot be obtained)
A number of printable sides is set in the device and the number of printed sides as the job is running SSL authentication error of the LDAP Server.
has reached that number. The SSL client certificate cannot be obtained.
Contact the System Administrator to request for a change in the limit of the printable sides.
Install the SSL client certificate into the device as the LDAP Server will request for it.
016-520 MRC HW Job Error 016-523 LDAP SSL error 113
Job Fail
Job Fail
High Compression H/W Job Error
LDAP-SSL authentication error 113 has occurred (the server certificate data is incorrect)
An error has occurred during the usage of High Compression Board. SSL authentication error of the LDAP Server.
[Corrective Actions] The Server certificate data is incorrect
Repeat the operation or change the output file format/color mode. [Corrective Actions]
If the problem persists, perform the following procedure to correct it.
The device cannot trust the SSL certificate of the LDAP Server.
Replace the High Compression Board.
Register the root certificate of the LDAP Server SSL certificate in the device.
If the cause of error is not clear, perform the following and check whether the status improved.
– Replace the Memory Modules on the Main PWBA
016-524 LDAP SSL error 114
– Replace the Main PWBA. [Error Type]
Job Fail
016-521 SmartCard Not Found

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LDAP-SSL authentication error 114 has occurred (the server certificate is close to expiring) LDAP-SSL authentication error 117 has occurred (SSL authentication internal error)
SSL authentication error of the LDAP Server. SSL authentication error of the LDAP Server.
The Server certificate is close to expiring SLL authentication internal error has occurred.
Change the LADP Server SSL certificate to one that is valid. An internal error has occurred in the program.
Although this error can also be avoided by setting "SSL Communication During Authentication" of 016-528 SmartCard Not Auth
"LDAP Server/Directory Service Settings" to "Disabled" at the device, keep in mind that it would also
no longer guarantee the legitimacy of the connected LDAP Server. [Error Type]
Job Fail
[Fault Content]
[Error Type]
Smart Card Personal Authentication Error
Job Fail
[Fault Content]
After a personal signature scan job has started up, the Smart Card PIN check status was cleared,
LDAP-SSL authentication error 115 has occurred (the server certificate has expired)
which causes the personal signature to fail.
SSL authentication error of the LDAP Server.
Check the PIN and again perform the personal signature scan.
The Server certificate has expired
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
[Corrective Actions] has occurred and contact the support department for instructions.
Change the LADP Server SSL certificate to one that is valid. 2.5.1 Log collection/extraction tool function explanation
Although this error can also be avoided by setting "SSL Server Authentication" to "OFF" at the 016-529 Remote Download server timeout
device, keep in mind that it would also no longer guarantee the legitimacy of the connected LDAP
Server. [Error Type]
Job Fail
[Fault Content]
[Error Type]
Remote Download Server Timeout
Job Fail
[Fault Content]
There was no response within the specified time (45 sec) when connecting to the Remote Download
LDAP-SSL authentication error 116 has occurred (the Server Name and the certificate does not server.
match)
Check the network connection. Check that the Remote Download server is properly configured and
SSL authentication error of the LDAP Server. operating on the network.
The Server Name and the certificate do not match.
016-533 Kerberos Attestation protocol error 37
Ensure that the address of the LDAP Server set in the device matches the address of the LDAP
[Error Type]
Server defined in the SSL certificate. Job Fail
Although this error can also be avoided by setting "SSL Server Authentication" to "OFF" at the [Fault Content]
device, keep in mind that it would also no longer guarantee the legitimacy of the connected LDAP Kerberos Attestation protocol error (37)
Server.
016-527 LDAP SSL error 117 A Kerberos Server Attestation protocol error has occurred. (37)
[Error Type]
Job Fail
The clock difference between the device and the Kerberos server has exceeded the clock skew limit Check the connection to the DNS.
of the Kerberos server. Check that the clocks of the device and Kerberos server are set correctly. Or, check whether the Remote Download server name has been registered in the DNS.
At the same time, check that the daylight saving time and time zone settings for the device and the
Kerberos server are the same.
016-537 Remote Download server connection error
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem [Error Type]
has occurred and contact the Support G for instructions. Job Fail
2.5.1 Log collection/extraction tool function explanation [Fault Content]
016-534 Kerberos Attestation protocol error 41,42 Remote Download Server Connection Error
Job Fail The port of the connection destination Remote Download server is not open.
Kerberos Attestation protocol error (41, 42) Check the network connection setting (port) of the Remote Download server.
[Detection Conditions] 016-538 Remote Download file write error
A Kerberos Server Attestation protocol error has occurred. (41, 42) [Error Type]
Although the Kerberos Server exists in a realm that is set in the device, the address of the Kerberos [Fault Content]
Server that was set cannot be connected to.
Remote Download File Write to HDD Error
Check that the realm name and Server address in the Kerberos Settings of the device are set
correctly.
The FW update file that was obtained from the Remote Download server cannot be saved properly
When connected to a Microsoft Windows 2000/2003 Server, use all upper case for the realm name.
into the HDD.
016-535 Remote Download file access error [Corrective Actions]
[Error Type] Check the HDD for free space and delete unnecessary files. Or, replace the HDD.
Job Fail
016-539 Kerberos Attestation protocol error other
[Fault Content]
[Error Type]
There are no FW update files in the Remote Download server.
Job Fail
[Fault Content]
The specified FW update file (Download image file) is not found in the Remote Download server.
Kerberos Attestation protocol error (others)
Check the Remote Download server for the FW update file.
A Kerberos Server Attestation protocol error has occurred. (Others)
016-536 Host name solution error in Remote Download [Corrective Actions]
[Error Type] An internal error has occurred in the program.
Job Fail
016-543 Attestation Agent error 543
[Fault Content]
[Error Type]
Remote Download Server Name Resolution Error
Job Fail
[Fault Content]
Failed to resolve the hostname (server name) during the DNS access before connecting to the
Remote Download server. DNS library call error. Attestation Agent error (REALM_UNKNOWN)

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The specified realm/domain has disappeared from the ApeosWare Authentication Agent (the Turn the power OFF then ON.
domain was manually deleted at the ApeosWare Authentication Agent after obtaining the realm If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the
name list from the device) info9 or xxx.tgz log and the network log and contact Support G for instructions.
[Corrective Actions] 2.5.1 Log collection/extraction tool function explanation
Update the realm list, using the Update Realm button on the device, or add the domain to the 016-548 Attestation Agent error 548
ApeosWare Authentication Agent.
To update the device realm information, perform the following: Press the [Authentication Agent]
[Error Type]
button on the Authentication window of the device. The Authentication Agent window appears. Job Fail
Press the [Update] button on the window. [Fault Content]
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the Attestation Agent error (UNREGISTERED_DEVICE)
info9 or xxx.tgz log and the network log and contact Support G for instructions.
The information of the machine that is performing the authentication operation is not in the database
016-545 Attestation Agent error 545 (GetUserInformation method only).
[Error Type] The device is not registered in the ApeosWare Authentication Agent.
Job Fail [Corrective Actions]
[Fault Content] Register the device in the ApeosWare Authentication Agent. Refer to the "ApeosWare
Attestation Agent error (CLOCKSKEW_ERR) Authentication Agent User Guide" for solutions.
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the
[Detection Conditions] info9 or xxx.tgz log and the network log and contact Support G for instructions.
A Clock skew error has occurred in attestation. 2.5.1 Log collection/extraction tool function explanation
The time of ApeosWare Authentication Agent and ActiveDirectory is out of sync with the upper limit
of the Kerberos ClockSkew set in the ActiveDirectory. 016-553 Attestation Agent error 553
Match the time of the PC where the ApeosWare Authentication agent is installed in with the time of Job Fail
the PC where the ActiveDirectory is. [Fault Content]
Furthermore, if the Windows Time Service in the PC where the ApeosWare Authentication Agent is Attestation Agent error (VERSION_MISMATCH)
installed is stopped, start it up.
Refer to the ApeosWare Authentication agent User Guide for solutions.
The version information written in the SOAP Header cannot be understood. The ApeosWare
Authentication Agent does not support the version of the device interface.
The version of the ApeosWare Authentication Agent needs to be upgraded.
016-546 Attestation Agent error 546 Check that the machine is a product that is supported by the upgraded version of the ApeosWare
[Error Type] Authentication Agent.
Job Fail If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the
[Fault Content] info9 or xxx.tgz log and the network log and contact Support G for instructions.
Attestation Agent error (ACCESS_DENIED) 2.5.1 Log collection/extraction tool function explanation
[Detection Conditions] 016-554 Attestation Agent error 554

A general user has attempted to obtain other user's user information (GetUserInformation method [Error Type]
only). Job Fail
The User Name included in the WWW-Authorization of the http header is different from the [Fault Content]
<UserID> included in the request message of the GetUserInformation method.
Attestation Agent error (CONFIGRATION_ERROR)
[Detection Conditions] 2.5.1 Log collection/extraction tool function explanation
The existence check for the specified user in the event of an authentication error has failed. 016-557 Attestation Agent error 557
The domain user reference login name or the reference password of the ApeosWare Authentication [Error Type]
Agent domain is incorrect.
Job Fail
[Fault Content]
Set the domain user reference login name or the reference password of the ApeosWare
Attestation Agent error (INTERNAL_ERROR)
Authentication Agent domain to the correct items.
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the [Detection Conditions]
info9 or xxx.tgz log and the network log and contact Support G for instructions. Other error has occurred in attestation.
2.5.1 Log collection/extraction tool function explanation An internal error has occurred in the ApeosWare Authentication Agent.
016-555 Attestation Agent error 555 [Corrective Actions]
[Error Type] Check the ApeosWare Authentication Agent.
Refer to the ApeosWare Authentication Agent User Guide for solutions.
Job Fail
[Fault Content] info9 or xxx.tgz log and the network log and contact Support G for instructions.
Attestation Agent error (SERVICE_ISNOT_WORKING)
Timed out when connecting to the authentication server.
The ApeosWare Authentication Agent cannot connect to the database or the Active Directory.
[Error Type]
Job Fail
Check that the ApeosWare Authentication Agent can connect to the database or the Active
[Fault Content]
Directory. Attestation Agent error (MISC_ERR)
Refer to the ApeosWare Authentication Agent User Guide for solutions. [Detection Conditions]
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the The machine has received an unknown error from the ApeosWare Authentication Agent.
info9 or xxx.tgz log and the network log and contact Support G for instructions. [Corrective Actions]
016-556 Attestation Agent error 556 If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the
[Error Type] info9 or xxx.tgz log and the network log and contact Support G for instructions.
Job Fail 2.5.1 Log collection/extraction tool function explanation
[Fault Content] 016-559 Remote Download parameter error

Attestation Agent error (SERVICE_IS_PROCESSING) [Error Type]
Timeout during database processing. [Fault Content]
Error has occurred in the database that the ApeosWare Authentication Agent is connected to due to Remote Download Parameter Error
overloading. [Detection Conditions]
[Corrective Actions] When performing the Remote Download, an invalid value is set in the required system data.
Wait for a while before authenticating again as the service is overloaded. [Corrective Actions]
If that did not solve the problem, check the ApeosWare Authentication Agent.
Check that all system data that must be set to perform the Remote Download have been properly
Refer to the ApeosWare Authentication Agent User Guide for solutions. set.
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the Example: Check the server settings corresponding to the IP mode, etc.
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Job Fail Job Fail
Attestation Agent communication error Remote Download Server Authentication Error
A communication error has occurred between the ApeosWare Authentication Agent and the When accessing the Remote Download server, an authentication error notification was issued from
machine. the server.
1. Check that the network cable is connected and check the settings of the Authentication Agent Check that the correct user name and password was specified when accessing the Remote
function. Download server.
2. If DNS address of the Server is set as the Server name/IP address of the ApeosWare Authentication If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the
Agent in the printer function settings list, check that DNS is enabled. problem has occurred and contact the support department for instructions.
016-562 ADetected user duplication, in a cert agent 2.5.1 Log collection/extraction tool function explanation
[Error Type] 016-565 Backup Restore Error

Job Fail [Error Type]
[Fault Content] Job Fail
Authentication Agent error * Duplicate IDs were detected at ICCG external authentication [Fault Content]
[Detection Conditions] Backup/Restore Error
Two or more entries with the same IC card information were found in the temporary user DB of [Detection Conditions]
Active Directory or Authentication Agent. • When performing backup, there is no backup storage destination.
[Corrective Actions] • When performing restore or deletion of backup files, there are no backup files.
Make corrections so that the temporary user entries of the Active Directory or Authentication Agent [Corrective Actions]
do not have the same IC card information.
• For USB backup, check that the USB Memory is properly installed. If the problem persists, use a PC
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem to check the USB memory for a "backup" directory. If it is not there, create it.
has occurred and contact the Support G for instructions. • When performing restore or deletion of backup files from the USB backup file, check that the USB
2.5.1 Log collection/extraction tool function explanation Memory is properly installed.
016-563 ImageLog Memory Full (Exp. Kit) 016-566 Backup Restore Condition Error
Job Fail Job Fail
Impossible to continue with the Job because the Image Extension Kit has insufficient memory NVM Backup/Restore condition error
When the system data "Log/Image Creation Guarantee Level" is set to "High", the Image Extension • During backup, the FW download file that has the same version as the machine cannot be found.
Kit has insufficient memory.
• During restore, the machine configuration during backup and restore does not match. Therefore, the
[Corrective Actions] restore cannot be performed.
Set the image quality to "Normal". • At an attempt to restore a specific backed-up file, a backed-up file for another device or a wrong
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the backed-up file has been selected.
problem has occurred and contact the support department for instructions. [Corrective Actions]
2.5.1 Log collection/extraction tool function explanation • During backup, save the FW download file into the "dwld" directory in the USB memory, plug it into
016-564 Remote Download Server Authentication Failed the machine, and then perform the backup.
• During restore, use the same IOT and IIT ROM versions as those during backup. When performing [Error Type]
restore using a USB backup file, also use the same HDD configuration. Job Fail
• If there is no HDD, use the same ESS ROM versions as well. If the same configuration cannot be
attained, delete the backup file from the panel.
[Fault Content]
• If the problem occurred at an attempt to restore a backed-up file from an external place, check that Attestation Agent errors other than listed previously
the ESS/IIT/IOT/FAX ROM version is still the same as the version used when the backed-up file [Detection Conditions]
was created. Furthermore, check the device is the same as the one that generated the backed-up Errors related to the functions of the Authentication Agent other than listed previously.
file.
16-567 Backup Capacity Full Turn the power OFF then ON.
[Error Type] If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the
Job Fail info9 or xxx.tgz log and the network log and contact Support G for instructions.
[Fault Content] 2.5.1 Log collection/extraction tool function explanation
NVM data to back up is over the capacity of the destination to save it. 016-570 Job ticket out of memory
• The backup destination has insufficient capacity. job
• The memory is not enough for data-to-back-up to be encrypted. [Fault Content]
[Corrective Actions] XPIF memory is short.
• Before performing the HDD backup, delete existing backup files through the panel to increase the [Detection Conditions]
capacity.
XPIF Parser detects 'out of memory' while interpreting job ticket.
• Before performing USB backup, delete the backup files in the USB memory through the panel, or
use a PC to delete unnecessary files in the USB memory to increase the capacity.
Increase memory size for job ticket on UI Panel, restart MC, and then run the job.
016-568 Backup Restore Failed
016-571 Job ticket wrong param
[Error Type]
Job Fail
[Error Type]
job
[Fault Content]
NVM data could not be backed up or restored for some reason.
[Fault Content]
XPIF parameter mismatch.
• An HDD access error has occurred.
Decomposer detects job ticket has instructed Device to do what is inconsistent with device spec.
• A USB Memory access error has occurred.
• The backup file was corrupted during restore. [Corrective Actions]
• An unexpected error has occurred. Check for a mismatch between parameters specified by job ticket, correct the parameters and then
resend the job.
• Format the HDD before performing HDD backup. 016-572 Job ticket media error
• Before performing restore using the HDD backup file, delete backup files through the panel. If the [Error Type]
problem persists, format the HDD. job
• For USB backup, check that the USB Memory is properly installed. If the problem persists, use a PC [Fault Content]
to format the USB Memory.
XPIF media conversion error.
• When performing restore using USB backup files, check that the USB Memory is properly installed.
If the problem persists, use the panel or a PC to delete the backup files. [Detection Conditions]
• If the problem still persists, use a PC to format the USB Memory. Decomposer detects paper whose properties are specified by job ticket cannot be recognized as
paper (size/type/color) supported by device.
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Check that the device that receives data can print it onto paper whose properties (size/type/weight/ 016-576 Server connection error in FTP
color/punched) are specified by job ticket.
[Error Type]
016-573 Job ticket parse error Job Fail
job Problem with connection to server during FTP scan
XPIF Interpret error. Failed to connect to the FTP server.
XPIF Parser has received and processed job ticket that has syntax impossible to interpret. 1. Check that network communication between the transfer destination FTP server and this machine is
[Corrective Actions] available. For example, check the following:
Ensure the following: software is properly installed on client that generates job ticket; operational • Check that the Server IP address is correct.
requirements are met; and software version matches device version. • Check the connection of network cables.
016-574 Host name solution error in FTP If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the Support G for instructions.
[Error Type] 2.5.1 Log collection/extraction tool function explanation
Job Fail
016-577 Problem in FTP service
[Fault Content]
Unable to resolve hostname during FTP scan
[Error Type]
Job Fail
Failed to resolve the hostname (server name) during the DNS access before connecting to the FTP
[Fault Content]
Server. DNS library call error. Problem with the FTP service
1. Check the connection to the DNS. Failed to connect to the FTP service of the destination server.
Or, check whether the destination server name has been registered in the DNS. [Corrective Actions]
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem Take any one of the following actions:
has occurred and contact the Support G for instructions. – Check that the FTP service of the Server is operating.
2.5.1 Log collection/extraction tool function explanation – Check that the FTP port number of the Server matches the FTP port number that is set on the
016-575 DNS server un-sets up in FTP machine.
[Error Type] has occurred and contact the Support G for instructions.
[Fault Content]
016-578 Login name or a password error in FTP
The DNS server was not set during FTP scan
[Error Type]
Job Fail
Before connecting to the FTP server, the DNS server was detected to be not set. DNS library call
error. [Fault Content]
[Corrective Actions] FTP scan login name or password error
1. Set the DNS address. [Detection Conditions]
Or, set the destination server address using IP address. The USER./PASS command in this machine has failed after connecting to the FTP Server. There
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem are problems with the login name or password.
[Corrective Actions] If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
1. Check that the login name (user name) and password are correct. has occurred and contact the Support G for instructions.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem 2.5.1 Log collection/extraction tool function explanation
has occurred and contact the Support G for instructions. 016-582 File creation failure in FTP
016-579 Scanning picture preservation place error in FTP Job Fail
Job Fail Failed to create an FTP scan file
Problem with scanned image storage destination of FTP Scan When creating a file in the server after connecting to the FTP server, the file creation has failed.
When moving the image storage destination after connecting to the FTP server, failed to move to 1. Check that the specified name is a file name that can be created in the storage destination
the RepositoryPath. There are problems with the scanned image data storage destination. 2. Check that the storage destination has enough free space.
1. Check that the scanned image storage destination on the FTP scan server is correct. has occurred and contact the Support G for instructions.
016-580 File name acquisition failure from FTP server
[Error Type] 016-583 Lock folder creation failure in FTP
Unable to obtain file name/folder name on the FTP scan server [Fault Content]
[Detection Conditions] Failed to create an FTP scan lock folder
The NLST command has failed when obtaining the file/folder name on the server after connecting to [Detection Conditions]
the FTP server. When creating a lock folder in the server after connecting to the FTP server, the lock folder creation
[Corrective Actions] has failed.
1. Check the access right to the FTP scan server. [Corrective Actions]
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem 1. When a lock directory (*.LCK) remained in the transfer destination, delete it manually and retry the
has occurred and contact the Support G for instructions. job.
2.5.1 Log collection/extraction tool function explanation 2. Check that the specified name is a folder name that can be created in the storage destination.
3. Check whether a folder with the same name as the specified name already exists.
016-581 File name suffix limit over in FTP
4. Check that the storage destination has enough free space.
[Error Type] If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
Job Fail has occurred and contact the Support G for instructions.
The FTP scan file name/folder name suffix has exceeded the limit 016-584 Folder creation failure in FTP
When determining the file/folder name in the server after connecting to the FTP server, the file
Job Fail
name/folder name suffix exceeded the limit.
[Fault Content]
Failed to create an FTP scan folder
1. Change the file name/destination folder. Else, move or delete the files in the destination folder.

2-331

When creating a folder in the server after connecting to the FTP server, the folder creation has Failed to delete an FTP scan folder
failed. [Detection Conditions]
[Corrective Actions] When deleting a folder in the server after connecting to the FTP server, the deletion has failed.
1. Check that the specified name is a folder name that can be created in the storage destination. [Corrective Actions]
2. Check whether a folder with the same name as the specified name already exists. 1. Check the access right to the server.
3. Check that the storage destination has enough free space. If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has occurred and contact the Support G for instructions.
016-588 Data write-in failure to FTP server
016-585 File delete failure in FTP
[Error Type]
Job Fail
[Fault Content]
[Fault Content] Failed to write data into the FTP scan server
Failed to delete an FTP scan file
[Detection Conditions] Failed to write data into the server after connecting to the FTP server.
When deleting a file in the server after connecting to the FTP server, the deletion has failed.
[Corrective Actions] 1. Check that the storage destination has enough free space.
1. Check the access right to the server.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has occurred and contact the Support G for instructions.
016-589 Data read failure from FTP server
016-586 Lock folder delete failure in FTP
[Error Type]
Job Fail
[Fault Content]
[Fault Content] Failed to read data from the FTP scan server
Failed to delete an FTP scan lock folder
[Detection Conditions] Failed to read data from the FTP server after connecting to the FTP server during scanner (Save to
When deleting a lock folder in the server after connecting to the FTP server, the deletion has failed. PC) FTP transfer.
1. Check the access right to the server. Check whether there is access right to the FTP server and grant the proper rights.
2. When a lock directory (*.LCK) remained in the transfer destination, delete it manually and retry the If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
job. has occurred and contact the Support G for instructions.
016-590 Data reading failure from FTP server
[Error Type]
016-587 Folder delete failure in FTP
Job Fail
[Error Type]
[Fault Content]
Job Fail
"Prohibit Overwrite" is selected for FTP scan "File Name Conflict"
Unable to save a file after connecting to the FTP server during scanner (Save to PC) FTP transfer Repeat the operation.
because "File Name Conflict" is set to "Cancel Job". If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
[Corrective Actions] has occurred and contact the Support G for instructions.
Set "File Name Conflict" to other than "Cancel Job". 2.5.1 Log collection/extraction tool function explanation
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem 016-594 TYPE command failure in FTP
[Error Type]
Job Fail
016-591 FTP scan filing policy injustice [Fault Content]
[Error Type] The TYPE command has failed during FTP scan (Network error)
[Fault Content] The TYPE command has failed after connecting to the FTP server. (Network error)
Incorrect FTP scan filing policy (when additional items are selected) [Corrective Actions]
[Detection Conditions] Repeat the operation.
Incorrect filing policy (when additional items are selected) was detected after connecting with the If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
FTP server. has occurred and contact the Support G for instructions.
1. When "Add" is selected for "File Name Conflict", check that the file format is not set to Multi-page. 016-595 PORT command failure in FTP
016-592 NEXTNAME.DAT file access error in FTP [Error Type]
[Fault Content] The PORT command has failed during FTP scan (Network error)
NEXTNAME.DAT file access error during FTP scan [Detection Conditions]
[Detection Conditions] The PORT command has failed after connecting to the FTP server. (Network error)
An error has occurred when accessing the NEXTNAME.DAT file after connecting to the FTP server [Corrective Actions]
during scanner (Save to PC) FTP transfer.
1. When "Add" is selected for "File Name Conflict", check that the NEXTNAME.DAT file is correct. has occurred and contact the Support G for instructions.
016-596 CDUP command failure in FTP
[Error Type]
016-593 Internal error in FTP Scan Job Fail
Job Fail
The CDUP command has failed during FTP scan (Network error)
An internal error has occurred during FTP scan The CDUP command has failed after connecting to the FTP server. (Network error)
A Redirector internal error has occurred after connecting to the FTP server.

2-333
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem [Corrective Actions]
Perform the following:
1. Reduce a send parameter of resolution (image-to-send quality) and resend the job.
016-597 Same name file exists in FTP servcer 2. Reduce a send parameter of magnification and resend the job. (A3 to A4, etc.)
[Error Type] 3. Change ""max message size"" to a larger value. (10MB recommended as default)
Job Fail If the problem still persists, obtain logs (pfshowinfo8 log and network log) just after the occurrence of
it and contact the Support division for instructions.
[Fault Content]
The process was cancelled since a file (folder) with the same name exists during FTP scan
(CreditMutuel specifications) 016-600 KO Authentication Locked
The process was cancelled because a file/folder with the same name was detected after connecting History
to the FTP server. (CreditMutuel specifications) [Fault Content]
[Corrective Actions] Logged by incorrect KO authentication detection (Detects NG in continuous KO authentication).
Perform the same operation again without multiple machines accessing the same folder in the same [Detection Conditions]
server.
The no. of continuous KO authentication errors reached the setting value of the System Data "KO
Authentication Continuous Error Maximum Count (NVM:700-563)".
Only record the data to the history.
016-598 Email message size over
016-601 Illegal Access Detection
[Error Type]
job
[Error Type]
History
[Fault Content]
Email message size is over spec.
[Fault Content]
Illegal trespassing detected (Identification/authentication error due to KO/CO User ID NG Or
[Detection Conditions] Password NG).
In paginating, mail data size per page exceeds system data "max message size".
[Corrective Actions] The no. of authentication errors (CO/KO inclusive) within the specified time reached the setting
Perform the following: value of the System Data "Authentication Error Maximum Count (NVM:700-564)".
1. Reduce a send parameter of resolution (image-to-send quality) and resend the job. [Corrective Actions]
2. Reduce a send parameter of magnification and resend the job. (A3 to A4, etc.)
Only record the data to the history.
3. Change ""max message size"" to a larger value. (10MB recommended as default)
If the problem still persists, obtain logs (pfshowinfo8 log and network log) just after the occurrence of
016-700 Password is under minimum figures
it and contact the Support division for instructions. [Error Type]
2.5.2 Logging/Extraction Tools Operational Instructions job
016-599 Email message size over [Fault Content]
[Error Type] The number of digits used for the password for security and authentication prints is less than the
minimum.
job
[Fault Content]
The number of password digits for the job received is less than the minimum.
Email message size is over spec.
*Enable setting the minimum number of password digits for a security print and an authentication
[Detection Conditions] print in order not to store any job for which a less-than-minimum number of password digits are
In paginating, mail data size per page exceeds system data "max message size". entered.
Use a minimum or larger number of password digits for the job to print out. Job Fail
If the problem persists, perform the following: [Fault Content]
Seeing the following, collect a info9 or xxx.tgz log and a network log, and contact the support In receiving E-Mail/Fax/Internet FAX, an invalid (not setup) mailbox no. is selected.
division for instructions.
2.5.1 Logging/Extraction Tools Functional Instructions
Even if there are no options such as Internet FAX and Scan To E-Mail, this fault occurs in normal
016-701 Out of ART EX Memory Fax receiving and sending.
[Error Type] Here is detailed description.
Job Fail 1. In Fax/Internet FAX sending, a malibox is to be used in the machine for Fax communications,
but the mailbox could not be set up.
[Fault Content]
2. In receiving Email/Fax/Internet FAX no mailbox or an invalid mailbox is detected, and a job is
Insufficient PLW Decomposer Memory over.
An insufficient memory was detected while using the ART EX.
Perform the following:
[Corrective Actions] 1. Check whether a selected mailbox is set up. If not, set it up.
Perform the following procedures in sequence: 2. Ask the sender to send E-Mail/Fax/Internet FAX to a valid mailbox.
1. Increase the allocated memory of the ART EX. (In some cases, actual memory must be If this does not resolve the problem, perform the following.
increased)
3. Replace the FMO (the IF Board for Fax).
2. Change the print mode. (Example: High Quality mode → Normal mode)
If this does not resolve the problem, it then indicates that the HDD can be defect. Perform the
3. Lower the resolution. following in order.
4. Set [Page Print mode] to [Enabled]. OF-02 HDD System Fail
5. Execute [Image Compression] in the [Graphics] tab of the printer driver. OF-09 Common Job Fail
If the problem persists, perform the following procedure to repair it. 2.4.5 Network-Related Details Check Flow
016-704 Mailbox is Full
016-702 Out of Page Buffer [Error Type]
[Fault Content] The system detected that a mailbox was full (it exceeded the maximum no. of documents per box)
Not able to compress any page due to insufficient Print Page Buffer and aborted a job.
Not a single page could be compressed. FULL status was detected at HD access and a job was aborted.
Insufficient Print Page Buffer was detected. [Corrective Actions]
[Corrective Actions] Delete unnecessary documents and then repeat the operation.
1. Set [Print Mode] to [High Speed] and reduce the print resolution before retrying the operation. If the problem persists, perform the following procedure to repair it.
2. Increase the memory to increase the page buffer. OF-09 Common Job Fail
3. Retry the operation in [Print Page Mode]. (PLW Decomposer (=ART-EX) only) 016-705 Secure Print Fail
For [Print Page Mode], refer to the printer driver online help.
[Error Type]
Job Fail
[Fault Content]
016-703 Email To Invalid Box Unable to perform Secure Print/Mailbox Print/Pay for Print Storing from the Printer Driver.

2-335
Unable to store scanned documents into a Mailbox. [Fault Content]

[Detection Conditions] Sample Print Unavailable
1. Although the machine was set to store scanned documents into a Mailbox, the Scanner Kit or E-mail (Does not satisfy the conditions for Sample Print due to HD not installed/HD error etc.)
Kit option was not installed. [Detection Conditions]
2. The Printer Driver for this machine was not used.
Storage cannot be done without a HDD.
# Not for HDD standard machines but for machines with options #
Registration for Sample Print failed.
3. A Secure Print, Mailbox Print, Auditron Print, or Private Print job was received without the Functional
Expansion Kit installed.
Remove the conditions that disable Sample Print.
Check whether the HDD is installed.
For 1, press the <All Services> button and check whether [Scanner (Scan to Mailbox)] is displayed.
If the problem has occurred at installation, check whether the operations for Sample Print are
If it is displayed, check whether scanned documents can be stored into a Mailbox. If documents
correct. If the problem persists, perform the following procedure to repair it.
cannot be stored into the Mailbox, install the Scanner Kit or E-mail Kit option.
For 2, use the Printer Driver for this machine.
OF-02 HDD System Fail
# Not for HDD standard machines but for machines with options #
For 3, check whether the Functional Expansion Kit is installed in this machine. When the Functional 016-708 HD Full by Annotation/Watermark image
Expansion Kit is not installed: [Error Type]
– If the function is not used, set [Hard Disk] in the [Options] tab to [Not Available] at the Printer
Job Fail
Driver.
– To use the function, install the Functional Expansion Kit.
[Fault Content]
Full During Annotation/Analog Watermark Image Storage
When the Functional Expansion Kit is installed:
Set [Hard Disk] in the [Options] tab to [Available] at the Printer Driver. [Detection Conditions]
1. Check whether the options required for mailbox storage are installed. When an Annotation/Watermark image was to be stored in the HDD, Full status was detected and
the job was aborted.
Required options: up to DMP5 - Scanner Kit; DMP6 or later - Scanner Kit or E-mail Kit.
OF-09 Common Job Fail 1. Cancel Annotation/Watermark and repeat the operation.
OF-10 HDD Job Fail 2. Reduce the no. of document pages. In Mixed Size mode, only a single size is available.
3. For printing Stored Document, delete unnecessary documents from the HDD and repeat the
016-706 Max. User Number Exceeded operation.
[Error Type] 4. Expand the capacity of the HDD partition of the relevant service.
Job Fail If the problem persists, perform the following procedures in sequence to repair it.
The system detected that a job exceeded the maximum no. of users for Secure and Sample Prints OF-02 HDD System Fail
and aborted the job.
016-709 ART EX Command Error
[Error Type]
FULL status was detected at HD access and a job was aborted.
Job Fail
[Fault Content]
Delete unnecessary documents/users and print again.
PLW Command Error
Error Detected By PLW Decomposer
016-707 Sample Print Fail An ART EX command error occurred during PLW processing.
[Error Type] Syntax error, undefined command
Job Fail Parameter error
Decomposer internal error, etc.
[Corrective Actions] NOTE:
This error occurs when some parts of the created print file are missing or abnormal. In parallel The same system data is also referenced in case of Scan to E-mail. It is detected during image
connection, check it according to the procedures given below. storage in 016-985.
1. Set [Parallel Bi-Directional Communication] to [OFF] in the printer driver. [Corrective Actions]
2. Set a longer time for [Auto Output Time] by selecting [Port Settings]>[Parallel] in CWIS. 1. Reduce the resolution level, which is a transmission parameter, and resend the job.
3. Replace the parallel cable. 2. Reduce the magnification ratio, which is a transmission parameter, and resend the job. (e.g. A3 to
4. If a long parallel cable is used, use a short cable (genuine) and try printing again. A4)
5. Change the BIOS settings in the PC. (Change the current parallel port settings to others.) 3. Through the System Settings window on the UI panel, change [Data Size Upper Limit]. (Default
2MB recommended)
6. Change the power supply outlet (socket).
In network connection, connect the PC with the printer for checking. 016-712 Under PANTHER Capacity (I-Formtter)
016-710 Delayed Print Fail [Fault Content]
[Error Type] Capability of Panther Deteriorated
[Fault Content] Capability of Panther in Scan service was deteriorated (I-Formatter).
Delayed Print Fail [Corrective Actions]
[Detection Conditions] Increase the resolution or enlarge the scan area.
Process conditions for Delay Print were not met. If the problem persists, perform the following procedure to repair it.
Check whether the HDD is installed. 016-713 Security Box Password Error
1. (If HDD is installed or HDD is full, free up the HDD capacity.) [Error Type]
2. If Secure Print/Proof Print or Knowledge Storage Print is specified, disable them. Job Fail
3. Reduce the Delay Print jobs waiting to 100 jobs or less. [Fault Content]
If the problem has occurred at installation, check whether the operations are correct.
Password check error was detected during data storage in a Mailbox.
If the problem persists, perform the following procedures in sequence to repair it.
Though the Mailbox specified for the job exists, the password set in the specified Mailbox and the
password specified for the job do not match.
016-711 Email transmission size limit over [Corrective Actions]
[Error Type] Set a correct password and try again.
Job Fail If the problem persists, perform the following procedure to repair it.
The size of data to send exceeds the system data value (before connection to the server). 016-714 Security Box is not Enable
During Internet FAX or sending mail designated for forwarding, the send module (Redirector) Job Fail
attempted to send data exceeding the System Data [Upper Limit of Data Size for Scan to E-mail] to
the internet.
[Fault Content]
Box not opened error was detected during data storage in a Mailbox.
The mailbox specified for the job does not exist.

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Open the appropriate mailbox and try again. • Split any Internet FAX documents that would exceed 2GB in document storage size into several
If the problem persists, perform the following procedure to repair it. jobs and control the usage amount of memory, HDD, etc.
OF-09 Common Job Fail • If there is a large amount of Scanner/Internet FAX documents being processed, please wait until the
other scanner/Internet FAX jobs are completed before performing your Scanner/Internet FAX job.
016-715 ESCP Form Invalid Password • Do not perform over 200 jobs in between the end of the job that you want to output the report for
[Error Type] until the actual report output operation.
Unable to access ESCP Form because ESCP Form password did not match 016-718 Out of PCL6 Memory
Incorrect password was input when attempting to use ESCP form. Job is aborted. Job Fail
Input the correct password to use ESCP Form. Insufficient PCL6 Decomposer Memory
If the problem persists, perform the following procedure to repair it. [Detection Conditions]
OF-09 Common Job Fail Insufficient memory was detected while using PCL6.
016-716 TIFF Data Overflow [Corrective Actions]
[Error Type] As the PLW memory is fixed, decreasing the resolution may reduce the PLW memory. (Only when
Job Fail PLW is enabled)
The files to be spooled in the TIFF exceeded the disk capacity.
[Detection Conditions] 016-719 Out of PCL Memory
The system detected that the files to be spooled in TIFF exceeded the disk capacity. [Error Type]
Install the HDD or increase the capacity of the HDD. [Fault Content]
If the problem persists, perform the following procedures in sequence to repair it. Insufficient PLW Decomposer Memory
OF-02 HDD System Fail An insufficient memory was detected while using the PCL.
016-717 Fax/Internet FAX Send Result Not Found [Corrective Actions]
[Error Type] Increase the PCL memory size. Increasing the memory for the whole system will increase the
memory to be allocated to the Decomposer in some measure.
Job Fail
UI settings or other ways cannot explicitly increase the PCL memory.
[Fault Content]
Therefore, if a job is aborted due to insufficient memory when the memory has been increased to
The Fax/Internet FAX Send Result Information is not saved in the Cont
the maximum capacity, change the printer driver settings to see if printing becomes available.
Failed attempt to create "Unsent Report" or "Monitor Report" because the "Send Result Data" that is OF-09 Common Job Fail
required to create the report is not stored in the memory/HDD of the device.
– HDD Full due to an Internet FAX document send with size exceeding the partition C size (2GB
016-720 PCL Command Error
or 4GB), resulting in the "Internet FAX Send Result Data" being unable to be stored. [Error Type]
– Over 200 jobs were executed since the last selected Output Report job, resulting in the Job Fail
"Internet FAX Send Result Data" being overwritten. [Fault Content]
PCL Command Error
Error Detected By PCL Decomposer [Error Type]
A PCL command error occurred during PCL processing. [Fault Content]
[Corrective Actions] The job is canceled due to impossible Punch position, paper size, etc
Cancel the job and execute the command again. [Detection Conditions]
If the problem persists, perform the following procedure to repair it. Punch position that is not supported by this machine or the paper size that is not supported by the
OF-09 Common Job Fail Finisher was specified.
016-721 Other Error [Corrective Actions]
[Error Type] Set the Punch reference point, paper size, etc. of the Print Data that is sent to the printing section to
be the ones that can be processed by the machine.
Job Fail
Furthermore, check the system at the client side.
An unexpected error occurred during printing at the PLW decomposer.
016-724 Complex Position Error of Staple and Punch
An unexpected error occurred during printing.
• Paper types cannot be determined because all the settings for [Custom Paper Priority] are set
[Error Type]
to [Disabled] in CWIS, etc. Job Fail
• This ia an error that is not related to ART system commands/forms. [Fault Content]
• ESCP command error. Job Canceled Due To Invalid Combination of Staple and Punch Positions
• Incorrect control code from the input stream, etc. [Detection Conditions]
[Corrective Actions] Invalid conditions that disable Staple and Punch have been set when both Staple and Punch were
Make settings for [Custom Paper Priority] in CWIS, etc. specified using CWIS or Box Job Flow (instruction manual) for printing from Mailbox and invalid
binding positions such as Left Double Staple and Right Punch were set.
Change settings so that the same blinding position (same side of output paper) is specified.
016-722 Job cancel by staple position NG
[Error Type] OF-09 Common Job Fail
Job Fail
016-725 B-Formatter Library Image Conversion Error
[Fault Content]
The job is cancelled because the staple position or paper size is not available.
[Error Type]
Job Fail
Staple position that is not supported by this machine or a paper size that is not supported by the
[Fault Content]
Finisher was specified. An error has occurred in the B-Formatter during the image conversion of scanned document to Fax
sending document
Set the Staple reference point, paper size, etc. of the Print Data that is sent to the printing section to
be the ones that can be processed by the machine. An error has occurred where the Mailbox document cannot be converted to Facsimile Data when
Job Flow function of the machine is used to send the scanned documents stored in the Mailbox to
Furthermore, check the system at the client side.
the Facsimile Device.
Do not use the Job Flow function.
016-723 Job cancel by punch position NG On the Facsimile selection screen of the machine, specify to directly scan the document and send it
to the Facsimile recipient.

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OF-09 Common Job Fail [Incorrect TIFF file]
016-726 PDL Auto Switch Fail The data contains a Tag that is not set in the Image File Expansion Library.
Job Fail Explain to the customer that the TIFF file is not supported. If further checking is required, contact
Support G for checking.
[Fault Content]
[Auto Judge Error] 016-729 TIFF Data Size too Big
Auto SW judgement has failed. [Error Type]
Print language auto judgement has failed. This does not occur in PCL5/ESCP machines. [Fault Content]
[Corrective Actions] The files to be spooled in the TIFF exceeded the disk capacity.
In parallel connection, check it according to the procedures given below. [Detection Conditions]
1. Set a longer time for [Auto Output Time] by selecting [Port Settings]>[Parallel] in CWIS. [Incorrect TIFF file]
2. Replace the parallel cable. The specified settings exceed the upper limit of the valid no. of colors and pixels.
3. If a long parallel cable is used, use a short cable (genuine) and try printing again. [Corrective Actions]
4. Change the print language from [Auto] to [ARTEX] or [PS] fixed by selecting [Emulation Correct the valid range.
Settings]>[Print Mode] in CWIS.
If not in parallel connection, check Step 4 above.
016-730 Unsupported ART Command
[Error Type]
016-727 0-page document is unstorable in a MailBox.
Job Fail
[Error Type]
[Fault Content]
Job Fail
ART Command Error
[Fault Content]
The 0 page condition is detected in the Print job Mailbox storage.
[ART Command Error]
[Detection Conditions] A command not supported by the ART was detected.
The P-Formatter attempted to store a 0 page document into the Mailbox, but the job is canceled
because 0 page documents cannot be stored.
Do not allow the Print Result that is to be stored in the Mailbox to be 0 page.
If Paper Saving is "ON", turn it "OFF" and print again. Check that the printed document is not a blank 016-731 Invalid TIFF Data
paper, and input some text if it is blank. [Error Type]
If the problem persists, perform the following procedure to repair it. Job Fail
016-728 Unsupported TIFF Data Invalid TIFF Data
Job Fail [Incorrect TIFF file]
[Fault Content] The TIFF data is broken or discontinued halfway.
Unsupported TIFF Data [Corrective Actions]
Send data again.
OF-09 Common Job Fail 1. Set [Receive via SMTP] for E-mail receive setting on the sending device.
016-732 Form not registerd 2. Remove the restriction on receiving E-mails from a self-domain in the receivable domain list if any.
[Error Type] If the problem persists, perform the following procedures in sequence to repair it.
Job Fail
2.4 NET System Fault Check
[Fault Content]
[Form Overlay Error]
Data itself is not printed when the form specified is not registered in emulation. 016-735 Updating Job Templete
The decomposer detected that the form specified is not registered. Job Fail
Send the form data again. Error During Updating Job Template
OF-09 Common Job Fail [Updating Job Template]
016-733 Destination address resolution error The system attempted to output the Job Template List while the Job Template was being updated.

Job Fail Perform the operation again after the Job Template update completes.
[Fault Content]
A failure to resolve a P2P address problem (before connection to the server)
[Detection Conditions] 016-736 Remote directory lock error
1. When E-mails are sent using Peer-to-peer communication, an IP address could not be obtained [Error Type]
from the text on the right side of @ in the destination E-mail address. Job Fail
2. When E-mails are sent using Peer-to-peer communication, DNS cannot be resolved with the text on [Fault Content]
the right side of @ in the destination E-mail address as FQDN.
Repository Lock Error
1. Check if the destination address has been entered properly. Creation of Lock directories has failed.
2. Set a correct DNS server address.
1. Delete any existing lock directories (*.LCK) in the transfer destination manually and then execute
OF-09 Common Job Fail the job again.
2.4 NET System Fault Check 2. Make correct settings for the permissions to the transfer destination directories.
2.4.5 Network-Related Details Check Flow 3. Secure a disk capacity if the HDD for the transfer destination directory is full.
016-734 Simple transmittion report invocation error If the problem persists, perform the following procedure to repair it.
Job Fail 016-737 Remote lock directory remove error
Simple Destination Result Report Output Error Job Fail
1) Simple Destination Result report output has failed. Lock Directory Deletion Error

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Failed to delete the Lock directory. Power was turned OFF in the middle of FTP transfer because 016-741 Download Mode NGJob Fail
the CDI cable was disconnected or the Reset SW of DFE was pushed
[Error Type]
Delete any existing lock directories (*.LCK) in the transfer destination manually and then execute
the job again.
[Fault Content]
If the problem persists, perform the following procedure to repair it. Not able to change into Download Mode

• Unable to transit to Download Mode because download prohibition was detected due to
016-738 PS Booklet Illegal OutPut Size SysData:700-420 = 1, or because a job exists.
[Error Type] • The machine did not transit to Download Mode because it detected "User Operation in Progress".
Job Fail (The machine remains in the "User Operation in Progress" state for 1 minute after panel operation
[Fault Content] was completed)
Invalid Paper Size for PS Booklet Print [Corrective Actions]

[Detection Conditions] • Cancel the Download Prohibited mode and check that the jobs have completed before retrying the
operation. Check that the "Communicating" LED is OFF.
The specified paper size is invalid.
• After completing a panel operation, wait for 1 minute or longer before starting the download
[Corrective Actions] operation.
Specify the paper size that allows booklet printing. If the problem persists, carry out the following procedure:
If the problem persists, perform the following procedure to repair it. Cancel the Download Prohibited mode (set SysData:700-420 to 0) before retrying the operation.
OF-09 Common Job Fail If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
016-739 PS Booklet Document Output Missmatch has occurred and contact the Support G for instructions.
[Error Type]
Job Fail 016-742 Download Data Product ID Mismatch
PS Booklet Document/Output Paper Mismatch Job Fail
The combination of the specified document/paper sizes is incorrect. A mismatch in the Product ID of Download Data was detected
Specify the combination of the document/paper sizes that allows booklet printing. The Product ID sent by the Download Data does not match the Product ID (SysData: 700-421 ~
700-428) stored in the SEEP-ROM.
As the Download Data is considered to be illegal, retry job after retrieving the Download Data again.
016-740 PS Booklet OutPut Tray Missmatch
If the problem persists after retrying job with the correct Download Data, obtain log and request an
[Error Type] investigation from the Support G.
Job Fail
016-743 Device Model/Panel Type Error
[Fault Content]
[Error Type]
Invalid Output Tray for PS Booklet Print
Job Fail
[Fault Content]
The specified tray is invalid.
Device Model/Panel Type Error
[Corrective Actions] The supported model in the Download Data does not match the Device Model.
Specify the tray that allows booklet printing.
• The ModelName obtained from the installed IISS/DADF/IOT/FaxCard/Finisher do not match the There was transparency or JBIG2 in a PDF 1.3 file.
ModelName found in the firmware, CDI header inclusive, in the Download File. [Corrective Actions]
"ModelName obtained from the currently installed ROM header" and "ModelName stored in
Print via the driver from Acrobat Reader.
Download File" are compared in the Controller.
<Exception>
The MACS of DCC450G IOT/Bizen does not check ModelName because their I/F specification is
old. 2.4.4 Printing can be performed but abnormally
• The panel type (HBorFCW) connected to the device during Download is different from the panel 2.4.5 Network-Related Details Check Flow
type (HBorFCW) stored in the Controller firmware, CDI header inclusive, in the Download File. 016-747 No memory for drawing annotation
The Download File is illegal. Find a Download File that has the same model with the device VerUP Job Fail
and retry job.
[Fault Content]
Or, find a Download File that supports the Panel (FCW-UI or HB-UI type) connected to the device
Insufficient memory when drawing an annotation image
and retry job.
016-744 Download Data CheckSum Error
When drawing an annotation image with the copy repeat function specified, there would be
[Error Type] insufficient memory in this machine's controller board.
[Fault Content] 1. Increase the annotation image size.
CheckSum error of Download Data 2. Reduce the number of repeat images for the repeat function.
[Detection Conditions] Avoid insufficient memory by performing a combination of the above steps 1 and 2.
Download Data has illegal CheckSum If the problem persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and
[Corrective Actions] contact the Support G for instructions.
Make sure that the cable connected to the device is secured properly and retry job.
016-745 Download Data XPJL Fatal Error 016-748 HD Full
Job Fail
Job Fail
XPJL fatal error during Download HDD FULL when Mailbox is accessed
(Occurs after XPJL has recognized the received data as a Download Data) [Detection Conditions]
[Detection Conditions] FULL state was detected when attempting to access the HD. Either cancel the job or proceed with
user intervention 016-981.
Conditions such as Pflite having Strm function error, Download open, ioctrl error, or unable to
secure memory. [Corrective Actions]
[Corrective Actions] 1. Split the job into pages in order to prevent FULL state. Reduce the resolution if possible.
2. Delete documents that are no longer needed, such as: Mailbox documents, FAX Send Wait
Obtain log and request an investigation from the Support G
documents, Secure Print documents and Delayed Print documents. Make sure that there is space in
016-746 Unsupported PDF File the HDD before re-scanning and re-printing.
[Error Type] If the problem persists, perform the following procedures in sequence to repair it.
Job Fail OF-09 Common Job Fail
[Fault Content] OF-02 HDD System Fail
PDF Error Due To Unsupported Function Sent 016-749 JCL Syntax Error
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Job Fail 1. Syntax error, usage of undefined command, parameter error, damaged PDF file, internal error of the
[Fault Content] PDF Decomposer has occurred during PDF Bridge process.
The PJL/XPJL detected a print language that cannot be printed [Corrective Actions]
[Detection Conditions] [FX PDF]
1. The print language received from the printer driver is a print language that cannot be printed by the Use the driver from Acrobat Reader to print.
machine. If the problem persists, perform the following procedures in sequence to repair it.
2. ContentsBridge was used to attempt to print a PDF file through a machine that cannot process PDF. OF-09 Common Job Fail
3. When this happens with a received Internet FAX document, the Internet FAX document that was 2.4.3 No output is available, no data is printed
sent by the other machine is in a print language that cannot be printed by this machine. 2.4.4 Printing can be performed but abnormally
[Corrective Actions] 2.4.5 Network-Related Details Check Flow
In the case of 1, use the printer driver of the machine to print. 016-752 PDF Short of Memory
Explanation: Depending on PostScript, etc. options are necessary to print the desired print [Error Type]
language.
Job Fail
For more details, please contact our sales representatives.
In the case of 2, do not use ContentsBridge to print a PDF file.
[Fault Content]
PDF Short of Memory
In case of 3, please request the other party to resend the Internet FAX document using a print
language that can be printed by this machine. [Detection Conditions]
OF-09 Common Job Fail Insufficient memory was detected during PDF Bridge processing.
2.4.3 No output is available, no data is printed [Corrective Actions]
2.4.4 Printing can be performed but abnormally [FX PDF]
2.4.5 Network-Related Details Check Flow When the Print mode is set to [High Quality], change the setting to [Normal]. When the Print mode is
016-750 Print job ticket description error set to [Standard], change the setting to [High Speed]. (Only for the machine with High Quality
mode.)
[Error Type] If the problem persists, expand the memory capacity.
Job Fail
If the problem persists after expanding to the maximum capacity, print using a driver from Acrobat
[Fault Content] Reader.
PDF print job ticket description error has occurred If the problem persists, perform the following procedure to repair it.
When the customer uses applications such as "ContentsBridge2005", etc. to send PDF directly, the 016-753 PDF Password Mismatched
machine received the print job ticket that was sent together with the PDF. However, the print job
ticket data is either "Text that is not supported in this machine" or "Print instruction that is not
[Error Type]
supported in this machine". Job Fail
Obtain the Printer Setup List, the job log report and the sent print data with attached print job ticket PDF Password Mismatched
when the problem occurred. [Detection Conditions]
OF-09 Common Job Fail When processing a PDF file that is protected by a password, the password in the UI panel settings
016-751 PDF Error and the password specified using XPJL (set in the Contents Bridge Utility) do not match.

Job Fail Specify the correct password using the UI or the Contents Bridge.
[Fault Content]
PDF Error
016-754 PDF LZW Not Installed
Job Fail The account has not been registered.
PDF LZW Not Installed Set a correct account and try again.
The PDF Bridge tried to process the PDF file compressed in LZW without the [Contents Bridge OF-09 Common Job Fail
Expansion Kit] installed. 016-758 Auditron - Disabled Function
Install the "Contents Bridge Extension Kit". Or, print using a driver from Acrobat Reader.
Job Fail
[Fault Content]
Auditron-Disabled Function
016-755 PDF Print Prohibited [Detection Conditions]
[Error Type] An illegal account was detected.
[Fault Content] 1. Set the new function that is allowed for that account and try again.
PDF Print Prohibited 2. Request the Account Administrator to add the rights.
The system processed a PDF file prohibited for printing. OF-09 Common Job Fail
[Corrective Actions] 016-759 Auditron - Reached Limit
Use Acrobat to clear the print prohibition setting and print the PDF file. [Error Type]
Job Fail
[Fault Content]
016-756 Auditron - Prohibit Service Auditron-Reached Limit
Job Fail The no. of registered users reached the limit.
Auditron-Prohibit Service Request the Account Administrator to set the number of copies, etc.
Illegal User Detected OF-09 Common Job Fail
[Corrective Actions] 016-760 PS Decompose failure
Request the Account Administrator for access to use the service. [Error Type]
Job Fail
[Fault Content]
016-757 Auditron - Invalid User [PS Decompose Error]
[Error Type] An error occurred in Decompose processing.
[Fault Content] An error occurred in Decompose processing.
Auditron-Invalid User

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Resend the job. (If the problem persists, check the execution environment and data.) 1. Check the following to see if the POP server, which is a destination, and this machine can
If the problem persists, perform the following procedure to repair it. communicate with each other on the nework.
OF-09 Common Job Fail • The server IP address is correct.
• The network cable is connected.
016-761 FIFO EMPTY
[Error Type] 016-764 SMTP Server Connect Error
[Image Output] [Fault Content]

FIFO EMPTY error The machine failed to connect to the SMTP server (when trying to do so).
Image enlargement error (FIFO EMPTY Error) The connection error with the SMTP Server was detected.
[Corrective Actions] SMTP Server Response Code: 421 or 451.
Print in the High Speed mode. If the problem persists, print in the Print Guaranteed mode. (Only for [Corrective Actions]
the machine with this mode.) 1. The machine failed to connect to the SMTP server.
If the problem persists, perform the following procedure to repair it. Wait for a while and repeat the operation.
OF-09 Common Job Fail If the situation does not improve, contact the network administrator for advice.
016-762 Print LANG Not Installed 016-765 SMTP Server HD Full
Job Fail Job Fail
[Decomposer does not exist] The SMTP Server HDD is full. (after connection to the server)
The system requested for functions (print language, print utility, etc.) that were not installed. (The [Detection Conditions]
Decomposer specified with PJL or Auto SW is not installed.)
The system detected that the SMTP Server HDD is full.
SMTP Server Response Code: 452
The print language is not installed.
Contact the SMTP Server Administrator.
The system requested for functions (print language, print utility, etc.) that were not installed.
Retrieve E-mails in the SMTP Server HD. Check the server capacity.
(The Decomposer specified with PJL or Auto SW is not installed.)
016-766 SMTP Server File System Error
Fix and select the decomposer from the Operation Panel or with a command.
[Error Type]

The memory capacity alloted by the SMTP server is exceeded. (after connection to the server)
016-763 POP server is not found.
[Error Type]
Any error with the SMTP Server File System was detected.
job
SMTP Server Response Code: 552.
[Fault Content]
The machine cannot find the POP server (when trying to connect to it).
Contact the SMTP Server Administrator. Review the server capacity limit setting.
(POPERR_SOCKET)
016-767 Invalid E-mail Address
Job Fail Direct FAX job prohibition by the System Data Settings.
The SMTP server refused to accept the destination address. (after connection to the server) Direct FAX job prohibition by the System Data Settings.
The system detected that the E-mail destination address is incorrect. To release the direct FAX job prohibition, set the target system to "0".
SMTP Server Response Code: 550 or 551 or 553 If the problem persists, perform the following procedure to repair it.
[Corrective Actions] Obtain the job logs (UI, Report, CWIS, SSMI applications).
Check a specific mail address and set a proper one. 016-771 Scan Data Repository ERR (DNS address)
If the problem persists, perform the following procedures in sequence to repair it. [Error Type]
[Fault Content]
The Scanned Data Repository Address cannot be solved (Response to DNS Address).
016-768 Invalid Sender Address [Detection Conditions]
[Error Type] An error occurred while recalling the DNS Resolution Library.
[Fault Content] Check the connection to the DNS. Or, check whether the Scan Data Repository domain name has
The SMTP server refused to accept the sender address. (after connection to the server) been registered in the DNS.
[Detection Conditions] If the problem persists, perform the following procedures in sequence to repair it.
An error was received from the SMTP Protocol "MAIL FROM:" command. OF-09 Common Job Fail
1. The SMTP server refused to accept the sender address.
Check that the sender address is correct. 016-772 Scan Data Repository ERR (DNS Library)
If the situation does not improve, contact the network administrator for advice. [Error Type]
016-769 SMTP Server Unsupported DSN Job Fail
Job Fail In trying to run a job using SMTP, the device found that the device had not been registered on the
DNS server. (before connection to the server)
[Fault Content]
The SMTP server does not support DSN. (after connection to the server)
An error occurred while recalling the DNS Resolution Library.
ESMTP Protocol "EHLO" Command Response Code: 502.
Or, "DSN" does not appear in the "Supported Command List" received from the Server. Set the DNS address. Or, set the Scan Data Repository address using IP address.
1. Contact the network administrator for advice and ensure that the SMTP server supports DSN.
Or set Transmittal Confirmation to OFF and send the job.
016-770 The direct fax function is canceled by NVM. 016-773 Invalid IP Address
[Error Type]
[Error Type]
Job Fail
Job Fail

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Local machine IP address failure (DHCP lease expired). <Image conversion error>
[Detection Conditions] An error that is not due to HDD access has occurred during image conversion process at the S-
Formatter.
When connection fails, the valid flag of the resource IP address is "False".
Check the DHCP environment. Or, set a fixed IP address in the machine. <Image conversion error>
If the problem persists, perform the following procedures in sequence to repair it. An error that is not due to HDD access has occurred during image conversion process at the S-
Formatter.
2.4.5 Network-Related Details Check Flow 1. If the failure occurred during Salutation/Fax to Email, obtain the pages one by one from the Mailbox
through a Web Browser and try again.
016-774 HD Full - Compression Convert 2. If the problem occurred when encrypting or specifying a signature using the "Default Certificate",
[Error Type] • Check the validity of the certificate.
Job Fail • Set the correct date and time on the machine.
[Fault Content] Try fetching by using the FAX forced polling.
[HDD Full at Compression type conversion] If the problem persists, perform the following procedure to repair it.
HDD Full occurred when the S-Formatter did the compression type conversion of the JBIG 2.4.5 Network Related Details Check Flow
compressed images into the MH system (partition #1). 2.4.5.4 CenterWare Internet Service Failure Check Flow
[Detection Conditions] 016-777 HD Access ERR-Image Convert
Disk Full was detected when opening/writing file for Compression type conversion. [Error Type]
Free up some HDD space and repeat the operation. [Fault Content]
[Image Conversion Error]
The HDD Access Error has occurred during image conversion process by S-Formatter.
016-775 HD Full - Image Convert [Detection Conditions]
[Error Type] An error other than Disk Full was detected when opening/reading/writing file for compression
Job Fail conversion/image processing operation.
[Image Conversion Error] Replace the HD and perform the operation again.
Insufficient HDD capacity was detected during image conversion process by S-Formatter. If the problem persists, perform the following procedure to repair it.
[Detection Conditions] OF-02 HDD System Fail
Disk Full was detected when opening/writing file for image processing operation. 016-778 HD Full - Scan Image Convert
Free up some HDD space and repeat the operation. Job Fail
Retrieve each page from the EWS. [Fault Content]
If the problem persists, perform the following procedure to repair it. [Scanned Image Conversion Error]
OF-02 HDD System Fail Insufficient HDD capacity was detected during scanned image conversion process in I-Formatter
016-776 Image Convert ERR [Detection Conditions]
[Error Type] HDD Full was detected when opening/writing file for operation
Free up some HDD space and scan again.
OF-02 HDD System Fail 1. Check the network cable for connection.
016-779 Scan Image Conversion Error 2. If the host name set up on this machine has non-ASCII letters, set a new host name using ASCII
letters.
[Error Type]
Log In/Out =>System Settings =>Network Settings =>Machine Mail Address/Host Name =>Host
Job Fail
Name
[Fault Content] 3. Check that the server IP address is correct.
[Scanned Image Conversion Error]
016-782 Server Login ERR
An error due to other causes than HDD Access has occurred during scanned image conversion
process in I-Formatter [Error Type]
An error was detected in the Image Conversion Library [Fault Content]

[Corrective Actions] <Server Login Error>
A failure in logging in to the server to transfer a file to it.
[APC4300G] If an error occurs when scanning a relatively large-size document such as A3 with [Detection Conditions]
[Scan Resolution 600dpi] specified, reduce the scan resolution to 400dpi or less and operate again. <FTP>
If the problem persists, perform the following procedure to repair it. Failed to log into FTP server
OF-09 Common Job Fail <SMB>
016-780 HD Access ERR-Image Convert Failed to log into SMB server.
Also occurs in SMB when the network cable is disconnected
[Error Type]
Job Fail
Perform the following procedures:
[Fault Content]
1. For SMB, first check the connection of the network cable. If that does not solve it, proceed as
[Scanned Image Conversion Error]
follows.
A HDD access error was detected during scanned image conversion processing in I-Formatter
2. As EUC Code (Japanese) cannot be used in the hostname of the current specification, change
[Detection Conditions] it to English.
An error other than HDD Full was detected when opening/writing file for operation. 3. Register the job flow from EasyAdmin.
[Corrective Actions] Now even if the hostname is in EUC Code (Japanese), transfer is possible.
Change the HD and try scanning again. 4. Check the "Server Name/IP Address" at the address display.
If the problem persists, perform the following procedure to repair it. WinNT4.0: Because SMB transfer to WinNT4.0 is not possible with IP Address, change the
"Server Name/IP Address" to Hostname.
WinXP: Can SMB transfer normally even with IP Address.
016-781 Server Connect ERR 5. In the default settings of WinXP, empty password cannot be used for access though the
[Error Type] network.
Job Fail Change the WinXP settings to "Allow Empty Password Access" and operate again.
[Fault Content] 6. Set a login name and a password at the Destination Server.
The machine cannot find the SMTP server (when trying to do so). 7. Make correct settings for the attributes of the Job Template file.
[Detection Conditions] 8. At the CW, set the same account as above as a resource in the client PC.
Failed to connect to the SMTP mail server. If the problem persists, perform the following procedure to repair it.
1. The machine and server cannot communicate with each other at all. OF-13 016-782/016/784 Fail
2. After establishing connection between this machine and the server, it was detected that the 2.4.5 Network Related Details Check Flow
hostname set in the machine is not of ASCII characters. 2.4.5.4 CenterWare Internet Service

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2.4.5.5 Scanner 016-785 Server HD Full

016-783 Invalid Server Path [Error Type]
[Fault Content] <Server File Full in network transfer>
<Server Path Error in network transfer> When transferring a file to the server, the server file system becomes full.
When transferring a file to the server, a selected path is not found. [Detection Conditions]
[Detection Conditions] <FTP>
<FTP> FTP command "STOR" or write failure, when HDD Full was detected
"CWD" command failure of output directory specified in DocumentPath attributes. Either the <SMB>
specified path does not exist, or no access right Write error in the forwarding server, when HDD Full was detected
<SMB> [Corrective Actions]
Either the specified path does not exist, or no access right Perform the following procedures:
[Corrective Actions] 1. Check that there is "Write Authorization" in the server directory.
1. Make correct settings for the attributes of the Job Template file. 2. Free some space on the server disk.
2. Check the server path name set in the Job Template and set up again. If the problem persists, perform the following procedures in sequence to repair it.
If the problem persists, perform the following procedures in sequence to repair it. 2.4.5 Network-Related Details Check Flow
2.4.5 Network-Related Details Check Flow 2.4.5.5 Scanner
2.4.5.5 Scanner Refer to CenterWare Scan Service Installation Guide.
Refer to CenterWare Scan Service Installation Guide.
016-786 HD Full-Scan Write ERR
016-784 Server Write ERR [Error Type]
[Fault Content] <Internal HDD write error during scan>
<Server Write Error in network transfer> Temporary file cannot be written to the Hard Disk during Scan to Server Hana/Oceans2/Imari: HD
A failure in writing to the server to transfer a file to it. Full
<FTP> When performing the scan function, files cannot be written in the HDD.
FTP command "STOR" or write failure, outside of HDD Full [Corrective Actions]
<SMB> Take any one of the following actions:
Write error in the forwarding server, outside of HDD Full – Turn the machine OFF then ON.
[Corrective Actions] – If no paper remains in the tray of this machine, replenish the paper.
Perform the following procedures: – If this occurs when sending e-mail, take any one of the following actions:
1. Check that there is "Write Authorization" in the server directory. – Reduce the resolution and re-send it.
2. Free some space on the server disk. – Reduce the size and re-send it.
If the problem persists, perform the following procedures in sequence to repair it. – Reduce the number of pages and separate the job into several batches when sending.
OF-13 016-782/016-784 Fail – Set [Output Color] to [Black] and re-send it.
2.4.5 Network-Related Details Check Flow If the problem persists, perform the following procedure to repair it.
2.4.5.5 Scanner OF-09 Common Job Fail
Refer to CenterWare Scan Service Installation Guide. OF-10 HDD Job Fail
016-787 Invalid Server IP ADD [Corrective Actions]
[Error Type] [For E-mail Send]
Use a lower resolution or reduce the size before sending.
Job Fail
Reduce the no. of pages to split the job into a few.
[Fault Content]
Send with B/W Binary etc.
[JT Syntax Error during Scanning]
This is a syntax error in the Job Template during Scan to FTP operation and limited to the following
cases (because of Redirector detection):
Incorrect Server IP Address (IP Syntax Error)
2.4.5.5 Scanner
A text with incorrect format has been entered as the IP address for Job Template settings.
[Corrective Actions] 016-790 Email fragment over
Specify the correct Job Template. [Error Type]
1. Check the settings of Job Template. job
016-788 Retrieve to Browser Failed [Fault Content]

Email fragment quantity is over spec.
[Error Type]
Job Fail
In paginating and partial fragmenting of message, the qty of mail fragments per address exceeds
[Fault Content] system data "max fragment qty".
Retrieval failed at Scan to SMB (via Web Browser)
[Detection Conditions] Perform the following:
The job was aborted, canceled or timed out by the device, or the job was canceled by the client. 1. Reduce a send parameter of resolution (image-to-send quality) and resend the job.
2. Reduce a send parameter of magnification and resend the job. (A3 to A4, etc.)
[Corrective Actions] 3. Change ""max fragment qty"" to a larger value.
1. Reload the browser page and perform retrieval operation again. If the problem still persists, obtain logs (pfshowinfo8 log and network log) just after the occurrence of
2. Activate the browser again and perform retrieval operation again. it and contact the Support division for instructions.
3. Turn the device OFF then ON and perform retrieval operation again. 2.5.2 Logging/Extraction Tools Operational Instructions
Note that no actions are required if the job was canceled by a user. 016-791 File Retrieve Fail
4. Improve the connection status to a network.
[Error Type]
5. Check whether there are problems such as duplicated IP addresses.
Job Fail
[Fault Content]
File Retrieve Fail
2.4.5.5 Scanner
Refer to CenterWare Scan Service Installation Guide. [Detection Conditions]
This error occurred during Scan to FTP/SMB, CWSS. Access to the transfer destination and job
016-789 HD Full - Job Memory template storage destination has failed.
Job Fail
Check the Server directory structure and files (for their existence, etc.) and the access rights for
[Fault Content] both. Also, check whether access to the specified transfer destination server is available.
Redirector Task Operational HDD Limit Overflow If the problem persists, perform the following procedures in sequence to repair it.
[Detection Conditions] 2.4.5 Network-Related Details Check Flow
Redirector task operational HDD limit overflow was detected. 2.4.5.5 Scanner

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016-792 Specified Job Not Found [Fault Content]

[Error Type] [Media Reader] Format Error (occurs during job)

[Fault Content] The MediaLib detected this error while performing the operation that requires access to Media.
Job Log for Specified Job ID does not exist [Corrective Actions]
[Detection Conditions] 1. Check the contents in the Media from the PC. Check the file format/directory in the media and the
selected mode (Digital Camera Print/Document Print), then make settings again.
When printing the report for the job, the Job Log for the job specified in the Control Panel could not
be retrieved.
Repeat the operation. 016-796 Document insert operation error
016-793 MF I/O HD Full [Fault Content]
[Error Type] [Media Reader] File Attribute Retrieval Error (occurs during job) - Job Abort for this Job only

[Fault Content] The MediaLib detected this error while performing the operation that requires access to Media.
[MFIO] [Corrective Actions]

HD Full 1. Check the contents in the Media from the PC. Check whether the print file attribute data is displayed
in the PC and make settings again.
The MF-IO Task detected HDD Full.
Delete the files in the HDD. Or, initialize the HD.
016-797 MediaReader:Image File Read Error
OF-02 HDD System Fail [Fault Content]
016-794 MediaReader:Media No Insert [Media Reader] Image File Retrieval Error (occurs during job) - Job Abort for this Job only

Job Fail The MediaLib detected this error while performing the operation that requires access to Media.

1. Check the contents in the Media from the PC. Check whether the print file images are displayed in
[Media Reader] Media Not Inserted (occurs during job)
the PC and make settings again.
The MediaLib detected this error while performing the operation that requires access to Media.
016-798 No TrustMarking Option
Check that the Media is inserted.
[Error Type]
[Fault Content]
016-795 MediaReader:Format Error
No TrustMarking Option
[Error Type]
Job Fail
A HDD unavailable error was returned when the Decomposer called the S-Image Library.
Install the necessary options (HD). Force this Job to run and follow the panel display to replenish the paper, switch the paper, and
If the problem persists, perform the following procedures in sequence to repair it. replenish the staples.
OF-09 Common Job Fail Or, cancel this Job.
OF-02 HDD System Fail If the problem persists, perform the following:
016-799 PLW Print Instruction Fail
[Error Type] 016-940 Duplex Mix Size NG
Print Instruction Fail Detected In PLW RAP [Fault Content]

[Detection Conditions] 2-Sided Specified Mix Size NG
The specified print parameter is abnormal. [Detection Conditions]

[Corrective Actions] Different size settings for side 1 and side 2 were detected after the job had started with 2-Sided Print
specified.
Perform the job again.
2.4.4 Printing can be performed but abnormally
016-910 Required Resource Not Ready (IOTsc detect) 016-941 Booklet Duplex Mix Size NG
Operation Error
operation
Booklet Specified Mix Size NG
Required Resource Not Ready
The paper and staples requested by the selected print parameters are not installed. Mixed size/direction set for the page with images was detected after the job had started with Booklet
specified.
Install the paper or replace the paper and install the staples.
If the problem persists, go to the following and solve it.
016-911 Multi-Paper Required On A Single Tray 016-942 Page Delete Duplex Mix Size NG
[Error Type]
[Error Type]
Operation
Operation Error
[Fault Content]
[Fault Content]
Multi-Paper Required On A Single Tray
Page Delete 2-Sided Mix Size NG
The paper and staples requested by the print specification are not loaded
Different size settings for side 1 and side 2 were detected after the pages with 2-Sided Print
Or,
specified had been deleted.
Different sizes and/or types of paper switching are requested from the same Tray

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[Corrective Actions] 016-946 Insert doc NG

Specify the job to avoid the detection conditions. [Error Type]
If the problem persists, perform the following procedure to repair it. Operation Error
[Fault Content]
016-943 Insert doc Duplex Mix Size NG Document Inserted into Cover/Separator NG
Operation Error A document or separator has been inserted between Cover pages or Separator pages.
Insert Document 2-Sided Mix Size NG Specify the job to avoid the detection conditions.
Different size settings for side 1 and side 2 were detected after the document and separators had OF-09 Common Job Fail
been inserted for the pages with 2-Sided Print specified.
016-947 APS No Destination Error
[Error Type]
Operation Error
[Fault Content]
APS No Destination Error
016-944 Document merge NG
[Error Type] The system detected that no tray is loaded with paper for Auto Paper Selection after the job for
Operation Error which the paper for APS (Auto Paper Selection) was selected or APS was set has started.
Document Collate & Cover/Separator Document Attachment NG Specify the job to avoid the detection conditions.
The document collate setting for the pages including the cover with images or the document with OF-09 Common Job Fail
separators with Document Attachment specified was detected.
016-948 Small Book action NG
[Error Type]
Operation Error
[Fault Content]
Booklet Selected Cover/Separator/Blank Paper NG
016-945 Insert doc Duplex print NG
[Error Type] The covers with images, separators, or blank pages were detected after the job had started with
Operation Error Booklet specified.
Insert Document 2-Sided Print NG Specify the job to avoid the detection conditions.
The documents that do not support 2-Sided Print has been inserted for the pages for 2-Sided Print. OF-09 Common Job Fail
[Corrective Actions] 016-949 Insert Mix doc NG
Specify the job to avoid the detection conditions. [Error Type]
Operation Error
[Fault Content] If the above procedures do not resolve the problem, expand the HDD partition size of the relevant
Insert Document Different Size Attachment NG service.
The document with a different size/orientation from the operated page was tried to be inserted for
the job with Attachment specified. OF-02 HDD System Fail
[Corrective Actions] 016-983 Image Log HDD Full

Specify the job to avoid the detection conditions. [Type Error]
If the problem persists, perform the following procedure to repair it. Notice
016-981 HDD access error This is prepared for the user to interfere and cancel a copy/scan job when the log image storage
area on the disk becomes full with the level of ensuring creation set to "High."
[Error Type]
Notice
With the system data "Level of Ensuring Log Image Creation" set to "High" the log image storage
[Fault Content] area on the disk becomes full (during processing a copy/scan job).
When accessing it, the HD is detected being full
[Detection Conditions] Press the Cancel Job button to cancel the job.
HDD Full was detected because Mailbox Scan, Fax Scan, Secure Print, Delay Print, Sample Print, Rerun the job.
or Scheduled Print was specified when the HDD partition/ide0c capacity is small.
If the situation is the same despite some re-attempts, delete unnecessary documents saved in the
– Print Job only prints the jobs stored in the HD, so this Fault does not occur for "Job Fail 16-
device or change the level of ensuring creation (to Low). However, if the level is set to Low, log
748".
image creation cannot be ensured.
016-985 Data size over flow (Scan to Email)
1. Split the job into pages in order to prevent FULL state. Reduce the resolution if possible.
2. Delete documents that are no longer needed, such as: Mailbox documents, FAX Send Wait
[Error Type]
documents, Secure Print documents and Delayed Print documents. Make sure that there is space in Notice Error
the HDD before re-scanning and re-printing. [Fault Content]
When the procedures above did not work, expand the HDD partition size for the corresponding service Scan to E-mail Data Size Exceeded
that needs it.
If the problems persist, refer to the following procedures in sequence to repair it.
The size set in [E-mail Size Upper Limit] that is set from the Main Processor was exceeded.
OF-10 HDD Job Fail
Request to reduce the no. of documents, reduce the resolution, or increase the compression ratio if
016-982 HDD access error 2 the job is Multi-value scan.
[Error Type] If the problem persists, perform the following procedure to repair it.
Notice Error OF-09 Common Job Fail
[Fault Content]
When accessing it, the HD is detected being full.
The error that causes FULL not to be cleared despite a layover.(Even one page cannot be stored.)
HDD was determined to be full due to collate, stored or interrupted jobs.
Process or delete the jobs (documents) stored in the same HDD partition, and repeat the operation.

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017-700 ThinPrint Connection Timeout Fail [Fault Name]
[Fault Name] ThinPrint Over Maximum Data Size Fail
ThinPrint Connection Timeout Fail [Error Type]


[Fault Content] ThinPrint Print Data Size Fail.
ThinPrint Connection Timeout Fail. [Detection Conditions]

[Detection Conditions] The data that was sent from the ThinPrint .print Engine has exceeded the maximum data size that
can be handled by the device.
The connection with the ThinPrint .print Engine has timed-out.
Split the job into several batches and try again.
Check the ThinPrint .print Engine for errors.
Check the connection to the ThinPrint .print Engine. 017-704 ThinPrint Internal Fail
017-701 ThinPrint Connection Fail [Fault Name]
ThinPrint Internal Fail
[Fault Name]
ThinPrint Connection Fail
[Error Type]
Job Fail
[Error Type]
Job Fail
[Fault Content]
ThinPrint Internal Fail.
[Fault Content]
ThinPrint Connection Fail.
An error has occurred inside the device.
An error has occurred in the connection to the ThinPrint .print Engine.
Perform reboot and try again.
Check the ThinPrint .print Engine for errors. 017-705 ThinPrint SSL Authentication Invalid Certification Fail
Check the connection to the ThinPrint .print Engine. [Fault Name]
017-702 ThinPrint Invalid Data Fail ThinPrint SSL Authentication Invalid Certification Fail

Job Fail
ThinPrint Invalid Data Fail
Job Fail ThinPrint SSL Authentication Server Certificate Fail.

The Server Certificate being used by the ThinPrint .print Engine is incorrect.
ThinPrint Print Data Fail.
Check the Server Certificate that is registered in the ThinPrint .print Engine.
The data that was sent from the ThinPrint .print Engine is incorrect.
[Corrective Actions] 017-706 ThinPrint SSL Authentication Before Expiration Fail
This could be due to an error of the ThinPrint .print Engine. [Fault Name]
Try printing again as this error sometimes can resolve by itself. ThinPrint SSL Authentication Before Expiration Fail
017-703 ThinPrint Over Maximum Data Size Fail [Error Type]
Job Fail

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ThinPrint SSL Authentication Server Certificate Not Yet Valid Fail. Check the device settings.
[Detection Conditions] 017-710 SIP Mismatched Media Type Fail
The validity period of the Server Certificate being used by the ThinPrint .print Engine has not started [Fault Name]
yet.
SIP Mismatched Media Type Fail
[Error Type]
Check the Server Certificate that is registered in the ThinPrint .print Engine.
Job Fail
017-707 ThinPrint SSL Authentication Expired Fail [Fault Content]
[Fault Name] SIP connection was refused/media types are mismatched.
ThinPrint SSL Authentication Expired Fail [Detection Conditions]
[Error Type] The request received a connection refused response because of mismatched media type at the
Job Fail target connection.
ThinPrint SSL Authentication Server Certificate Expired Fail. Check the device at the recipient side.
[Detection Conditions] 017-711 SIP Redirect Response Fail
The validity period of the Server Certificate being used by the ThinPrint .print Engine has expired. [Fault Name]
[Corrective Actions] SIP Redirect Response Fail
Check the Server Certificate that is registered in the ThinPrint .print Engine. [Error Type]
017-708 ThinPrint SSL Authentication Misrepresentation Fail Job Fail
[Fault Name] [Fault Content]
ThinPrint SSL Authentication Misrepresentation Fail SIP redirect request/3xx response.
Job Fail Received a redirect response during SIP connection.
ThinPrint SSL Authentication Server Address Mismatched Fail. Check the address of the recipient.
[Detection Conditions] 017-712 SIP Session Timeout Fail
The address of the Server Certificate being used by the ThinPrint .print Engine is incorrect. [Fault Name]
[Corrective Actions] SIP Session Timeout Fail
Check the Server Certificate that is registered in the ThinPrint .print Engine. [Error Type]
017-709 ThinPrint SSL Fail Job Fail
[Fault Name] [Fault Content]
ThinPrint SSL Fail SIP session/timeout.
Job Fail There was no session refresh within the session interval.
ThinPrint SSL Fail. Check the device at the recipient side.
[Detection Conditions] 017-713 Start TLS Unsupported Fail
An SSL communication error with the ThinPrint .print Engine has occurred. [Fault Name]
Start TLS Unsupported Fail
Job Fail 1. The Multifunction Device is unable to trust the SSL Certificate of the SMTP Server.
[Fault Content] Register the Root Certificate of the SMTP Server SSL Certificate in the Multifunction Device.
Start TLS Unsupported Fail.
[Detection Conditions] If the problem persists, follow the logging procedures <<5>> to obtain the PfShowInfo 8 log
immediately after the problem has occurred and contact the Support Department.
The SMTP Server did not respond to STARTTLS.
(Reference: SMTPERR_STARTTLS_NONSUPPORT) 017-716 SSL Cert Date Invalid Fail
[Corrective Actions] [Fault Name]
1. Change the SSL Operation Mode setting to other than STARTTLS Mode (TLS Mode), SSL Cert Date Invalid Fail
[Error Type]
If the problem persists, follow the logging procedures <<5>> to obtain the PfShowInfo 8 log and the Job Fail
network log immediately after the problem has occurred and contact the Support Department. [Fault Content]
017-714 SMTP Over SSL Fail SSL Cert Date Invalid Fail.
[Fault Name] [Detection Conditions]
SMTP Over SSL Fail The validity period of the Server Certificate has not started yet.
[Error Type] (Reference: SMTPERR_SSL_AUTH_CERT_BEFORE_EXPIRATION)
[Fault Content] 1. Check that the clock of the SMTP Server and the Multifunction Device are correct.
SMTP Over SSL Fail. If the clocks are correct, change the SMTP Server SSL Certificate to one that is valid.
[Detection Conditions] 2. Although you can also avoid this problem by turning OFF the Multifunction Device [SSL Server
Verification] setting, take note that this will render it unable to gurantee the authenticy of the SMTP
SSL communication failure with SMTP Server.
Server it is connecting to.
(Reference: SMTPERR_SSL_FAILED)
[Corrective Actions] If the problem persists, follow the logging procedures <<5>> to obtain the PfShowInfo 8 log
1. If this had occurred in the TLS Mode, it may be due to a wrong Port Number. immediately after the problem has occurred and contact the Support Department.
Check the Port Number settings of the SMTP Server. 017-717 SSL Server Cert Expired Fail
2. Other than that, it may be due to an internal error that has occurred in the program.
[Fault Name]
Follow the logging procedures <<5>> to obtain the PfShowInfo 8 log and the network log
immediately after the problem has occurred and contact the Support Department. SSL Server Cert Expired Fail
[Error Type]
017-715 SSL Cert Untrusted Fail
Job Fail
[Fault Name]
[Fault Content]
SSL Cert Untrusted Fail
SSL Server Cert Expired Fail.
[Error Type]
Job Fail
The validity period of the Server Certificate has expired.
[Fault Content] (Reference: SMTPERR_SSL_AUTH_CERT_EXPIRED)
SSL Cert Untrusted Fail.
[Detection Conditions] 1. Check the validity period of the SMTP Server Certificate. Also check whether the clock of the
An SSL Server Authentication Error has occurred because there is something wrong in the Server Multifunction Device is correct.
Certificate Data.
(Reference: SMTPERR_SSL_AUTH_CERT)

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2. Although you can also avoid this problem by turning OFF the Multifunction Device [SSL Server [Fault Name]
Contract Type Fail
Server it is connecting to.
[Error Type]
Job Fail
If the problem persists, follow the logging procedures <<5>> to obtain the PfShowInfo 8 log
immediately after the problem has occurred and contact the Support Department. [Fault Content]
017-718 SSL Server Cert Invalid Fail Contract Type value is incorrect.
[Fault Name] [Detection Conditions]

SSL Server Cert Invalid Fail The Contract Type value specified by PJL Command is wrong.

Correct the Contract Type value specified by PJL Command and try again.
Job Fail
[Fault Content] 017-721 Geographic Region Fail
SSL Server Cert Invalid Fail. [Fault Name]
[Detection Conditions] Geographic Region Fail
The Server Name does not match the Server Address of the Server Certificate. [Error Type]
(Reference: SMTPERR_SSL_AUTH_MISREPRESENTATION) Job Fail
1. Check that the Server Name that are registered in the SMTP Server Certificate and the Server Geographic Region value is incorrect.
Address are correct. [Detection Conditions]
2. Although you can also avoid this problem by turning OFF the Multifunction Device [SSL Server
The Geographic Region value specified by PJL Command is wrong.
Server it is connecting to. [Corrective Actions]
Correct the Geographic Region value specified by PJL Command and try again.
If the problem persists, follow the logging procedures <<5>> to obtain the PfShowInfo 8 log 017-722 Total Impressions Over Fail
immediately after the problem has occurred and contact the Support Department.
[Fault Name]
017-719 SMTP Over SSL Internal Fail Total Impressions Over Fail
SMTP Over SSL Internal Fail Job Fail
Job Fail The Total Impressions of Billing Meter in the data for PJL Diag is 9,999,900 or more.
SMTP Over SSL Internal Fail. A change request for Geographic Region or Contract Type was received when the Total
[Detection Conditions] Impressions of Billing Meter is 9999900 or more.
Software internal error has occurred during SMTP Over SSL process. [Corrective Actions]
(Reference: SMTPERR_SSL_AUTH_FAILED) Perform the operation when the value of Total Impressions is between 0 and 9,999,900.
1. Repeat the operation.
If the problem persists, follow the logging procedures <<5>> to obtain the PfShowInfo 8 log and the
network log immediately after the problem has occurred and contact the Support Department.
017-720 Contract Type Fail
018-400 IPSEC Error (Configuration Mismatch) [Fault Content]
[Error Type] A failure in communication with the SIP Registrar Server
Info [Detection Conditions]

[Fault Content] One of the following has caused a failure in registering info about the local machine with the SIP
Registrar Server.
IPSEC Error (setting mismatch)
• SIP Server Address info could not be obtained through DHCP or DHCPv6.
[Detection Conditions] • The machine could not communicate with the manually set-up SIP Registrar Server.
Although the IPSEC is enabled, the password is not set because "authentication method = [Pre- • The machine could not communicate with the SIP Registrar Server obtained through DHCP or
shared key]" or the IPSEC certificate is not set because "authentication method = [Digital
DHCPv6.
Signature]".
• The machine could not communicate with the SIP Registrar Server.
Clear the IPSEC setting mismatch and enable the IPSEC again. Mismatched IPSEC settings: when
password is not set because "authentication method = [Pre-shared key]" or when IPSEC certificate • When “Method of Obtaining SIP Server Address" is set to DHCP or DHCPv6, check that this
machine can normally communicate with the DHCP Server or the DHCPv6 Server. Check that there
is not set because "authentication method = [Digital Signature]".
is no disconnected cable or switch/hub failure.
018-401 Incosistent SIP configuration • When “Method of Obtaining SIP Server Address" is set to DHCP or DHCPv6, check that the DHCP
[Error Type] Server or the DHCPv6 Server is active. Furthermore, check that the setting is made that enables
distribution of SIP Server Address.
info
• When "Method of Obtaining SIP Server Address" is manually set, check the set-up address is
[Fault Content] correct. If the address is set using FQDN strings, set up the DNS Server in the way that enables
An inconsistent SIP Server setting is detected. DNS to properly solve an address problem.
[Detection Conditions] • When “Method of Obtaining SIP Server Address" is set to DHCP or DHCPv6, check that the SIP
One of the following has been detected: the "IP Operation Mode setting” and the "Method of Server address that the DHCP Server or the DHCPv6 distributed is correct.
Obtaining SIP Server Address setting” on the device are inconsistent with each other, or the "IP • Check that this machine can normally communicate with the SIP Registrar Server. Check that there
Operation Mode setting” and the "SIP Server Address setting” are inconsistent. is no disconnected cable or switch/hub failure.
[Corrective Actions] • Check that the SIP Registrar Server is active.
• When “IP Operation Mode” is set to IPv4 and "IP Address Obtainment Mode" is manually set, set 018-403 SIP registraion fail (authentication)
“Method of Obtaining SIP Server Address” to “manual”.
[Error Type]
• In any case except when “IP Operation Mode” is set to IPv4 and "IP Address Obtainment Mode" is
info
manually set, set “Method of Obtaining SIP Server Address” to “manual” or DHCP.
• When “IP Operation Mode” is set to IPv6, set "Method of Obtaining SIP Server Address” to “manual” [Fault Content]
or DHCPv6. A failure in registering with the SIP Registrar Server. (Authentication error)
• If “Method of Obtaining SIP Server Address” is set to “manual” and the address is set using FQDN [Detection Conditions]
strings, set up the DNS Server in the way that enables DNS to properly solve an address problem.
Authentication error. The registering of info about the local machine with the SIP Regisrtar Server
• When “IP Operation Mode” is set to IPv4 and “IP Address Obtainment Mode” is manually set, set up has failed.
SIP Server Address using an IPv4 address or FQDN strings.
• When “IP Operation Mode” is set to IPv6, set up SIP Server Address using an IPv6 address or
FQDN strings. When the SIP Registrar Server is set up in the way that requires it to authenticate a machine, set
the correct user name and password for authentication of this machine when registering it with the
• It is mandatory to set up Primary SIP Registrar Server Address and Primary SIP Proxy Server
SIP Registrar Server.
Address.
018-404 SIP registration fail(other)
018-402 SIP server communication fail
[Error Type]
[Error Type]
info
info
[Fault Content]
A failure in registering with the SIP Registrar Server. (an error under Other)

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An error under Other except an authentication error. The registering of info about the local machine The device could not connect to the CA server when trying to do CA authentication. The device has
with the SIPRegisrtar Server has failed. failed in communication.
Check that the SIP Registrar Server is set up in the way that enables it to receive info about this Make the IOT and the Controller the same in agreement info.
machine for registration. The device has failed in communicating with the CA server set up on the device. Check the address of
018-405 UserAccount Disable the CA server, or recheck the connection to the network.
If the problem persists, collect the pfshowinfo9 log and network log following 2.5.1 LOG immediately after
[Fault Name] the occurrence of the problem, and contact the support division for directions.
UserAccount Disable
2.5.1 LOG
[Error Type]
018-502 Login failure in SMB
Information
[Error Type]
[Fault Content]
Job Fail
User Account Disabled Error.
[Fault Content]
The workstations that can log in during SMB Scan are limited
Authentication error has occurred because [Account Invalid] has been set for the involved user in
the Active Directory Server that was specified by the LDAP Authentication. [Detection Conditions]
[Corrective Actions] When logging in to the SMB server, it was detected that the workstations that can log in during SMB
Scan are limited.
There is a checkmark at [Account Invalid] for the involved user in the Active Directory of the LDAP
Authentication Destination Server. [Corrective Actions]
The server had been set to prohibit access from the involved user. Check the properties information of the specified user and check whether the workstations that can
log in to the server are limited.
Consult with the Server Administrator.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
018-500 CA Message Receiver Boot Error(S_cert lost) occurred and contact the Support G for instructions.
job 018-503 CA Message Receiver Timeout
An error in starting the server that receives a CA authentication message. job
The SSL server that is necessary for CA could not start because there was no server certificate or
CA Authentication Server timeout
private key at an attempt to start the device.
The device received a message from the CA server and was waiting for a JRM/UI judgment, but
Make the IOT and the Controller the same in agreement info.
received no response, and time has become out.
As there is no server certificate for the device, set up Server Certificate, or set the CA function to OFF.
If the problem persists, collect the pfshowinfo9 log and network log following 2.5.1 LOG immediately after
the occurrence of the problem, and contact the support division for directions.
Due to some internal load of the device, response-to-CA Server time has become out. Retry the
2.5.1 LOG
authentication operation.
018-501 CA Server Connection Error If the problem persists, collect the pfshowinfo9 log and network log following 2.5.1 LOG immediately after
[Error Type] the occurrence of the problem, and contact the support division for directions.
job 2.5.1 LOG
[Fault Content] 018-504 CA SessionID Mismatch
CA Authentication Server communication error
[Error Type] 3. Right-click the target user on the right frame of the [Active Directory Users and Computers]
job window and select [Reset Password].
[The following applies to DMP6-2 and later products only.]
[Fault Content]
– Confirm users that are allowed to use Share Windows. (MacOS X v10.4)
CA Authentication SessionID error
This is how to confirm users.
[Detection Conditions] 1. From [Dock], start the [System Environment Settings] icon.
In communication between the device and the CA server for authenticiation, a mismatch in Session
2. On the [System Environment Settings] window, click the [Share] icon.
ID between both has occurred. (Communication error, internal error of the device, or wrong code)
3. From the Select Service window, select “Share Windows” and click the [Account] button.
018-506 CA FieldID Mismatch
An error has occurred in the authentication operation between the CA server and the device. Retry the [Error Type]
authentication operation. job
018-505 SMB-DOS protocol error 1-005 [Fault Content]
[Error Type] CA Authentication FieldID error

[Fault Content] In communication between the device and the CA server, a mismatch in FieldID between both has
occurred. (Communication error, internal error of the device, or wrong code)
SMB User Authentication Failed/Unable to log into SMB Scanner
In SMB Authentication:
An error in the authentication operation between the CA server and the device has occurred. Retry the
– The user could not be identified because of his/her wrong user name or password. authentication operation.
– The time SMB Server tells differs from the time the machine tells. (This occurs under Windows If the problem persists, collect the pfshowinfo9 log and network log following 2.5.1 LOG immediately after
Server 2003)
the occurrence of the problem, and contact the support division for directions.
In Scanner to SMB:
2.5.1 LOG
– When trying to send a scanned image, the user could not log in to the SMB server because of
his/her wrong user name or password. 018-507 CA Credential Error
– The time SMB Server tells differs from the time the machine tells. (This occurs under Windows [Error Type]
Server 2003) job
[The following applies to DMP6-2 and later products only.] [Fault Content]
– The specified user name is not registered as a user that can use Share Windows. (MacOS X CA Authentication User Authentication error
v10.4)
The CA Authentication Server requested an entry of user info, and the server determined that the
Take either of the following actions to resolve the problem. entered info was different.
– Contact the network administrator for the correct user name or password.
– In the case of Windows Server 2003, synchronize the time SMB Server tells with the time this
machine tells. Make the IOT and the Controller the same in agreement info.
NOTE: User authentication has failed. Either the entered user name or password is incorrect. Check for the
correct user name and password and enter them.
There is no way to confirm Password. If the user forgets his/her password, he/she needs to set up a new
password. 018-508 CA Server Fatal Error
This is how to reset Password: [Error Type]
1. On the domain controller for the active directory that has user info, select [Start] menu>[All job
Programs]>[Management Tool]>[Active Directory Users and Computers].
[Fault Content]
2. From the left frame of the [Active Directory Users and Computers] window, select [Active
Directory Users and Computers [Server]]>[Domain]>[Users], and list user information. CA Authentication Server fatal error

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[Detection Conditions] 2.5.1 Logging/Extraction Tools Functional Instructions

In process of CA authentication, the device has received a ServerException message from the CA 018-511 DNS server un-sets up in BMLinkS
Authentication Server.
[Error Type]
[Corrective Actions] jobB
[Fault Content]
The device has received a Server Error message from the CA Authentication Server. Check the status of
the CA server. Reboot it. In MLinkS scan, it was found that the DNS server was not registered.
018-509 Template parameter conflict
Before connecting to BMLinkS Services, the machine detected that the DNS server had not been
[Error Type] registered.
Job [Corrective Actions]
[Fault Content] Set the DNS server address. Or using the IP address, set the address of BMLinkS Storage
CUI Scan: An Invalid Job Template is Specified Services, which is a transmission destination.
[Detection Conditions] If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact
the support division for instructions.
1. During CUI scan, the machine received a Job request that comes specified with a nonexistent
template name. 2.5.1 Logging/Extraction Tools Functional Instructions
2. There is a Job Template attributes conflict. 018-512 Service Connect error in BMLinkS
3. The address of the server that stores the images is not set in the template. [Error Type]
[Corrective Actions] job
Check whether the settings in the job template are correct. For example, check for the following: [Fault Content]
– A setting that cannot be used in the device is set.
A failure to connect to BMLinkS scan service
– The transfer repository is not set correctly.
– A nonexistent template name is specified.
The BMLinkS Server cannot be found.
If the problem persists, follow the logging procedures to obtain the info9 or xxx.tgz log and the network
log immediately after the problem has occurred and contact the Support Department. [Corrective Actions]
Check the state to see if the BMLinkS Services server, which is a destination, and this machine can
018-510 Host name solution error in BMLinkS communicate with each other via the network. For example, check the following:
[Error Type] – Search for the latest information and get it.
job – Check that the network cable is connected.
[Fault Content] – Check that BMLinkS Services, which is a destination, is active.
A failure to resolve a DNS host name problem in BMLinkS scan. If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact
[Detection Conditions] the support division for instructions.
Before connecting to BMLinkS Services, the machine failed to resolve a BMLinkS Services server
name problem in trying to access DNS. 018-513 BMLinkS Service Not Found
Check the state to see if DNS can obtain the domain name or IP address. For example, check the job
following:
[Fault Content]
– Search for the latest information and get it.
BMLinkS scan service cannot be found.
– Check that the machine is connected to the DNS server.
– Check that the BMLinkS Storage Service server name or host name is registered on DNS.
– Check that the DNS Server address is set up. http status 404 has been detected.
If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact [Corrective Actions]
the support division for instructions. Use either of the following to resolve the problem.
– Search for the latest information and get it. [Corrective Actions]
– Check that BMLinkS Services, which is a destination, has started storage service for this user. Use one of the following to resolve the problem.
If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact – If any letters used for the file name are found unavailable for BMLinkS storage service, change
the support division for instructions. them.
2.5.1 Logging/Extraction Tools Functional Instructions – Check for the file or folder with the same name as the specified file name.
018-514 bmlinks access-right-violation – Set the way of handling a duplicated file to “Overwrite and Save”.
[Error Type] – Shorten the name of the storage folder or file.
If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact
job
[Fault Content] 2.5.1 Logging/Extraction Tools Functional Instructions
A wrong right to access BMLinkS scan service
018-517 bmlinks storage-full
For some reason, the corresponding error code was received from BMLinkS Services.
[Error Type]
job
Check that the login name (user name) and the password are correct.
[Fault Content]
The storage disk on BMLinkS scan service is full.
the support division for instructions. [Detection Conditions]
2.5.1 Logging/Extraction Tools Functional Instructions For some reason, the corresponding error code was received from BMLinkS Services.
018-515 bmlinks storage-access-error [Corrective Actions]
[Error Type] Check the storage for space.
job
[Fault Content] 2.5.1 Logging/Extraction Tools Functional Instructions
Error in access to BMLinkS Scan Service Storage
018-518 bmlinks operation-not-available
For some reason, the corresponding error code was received from BMLinkS Services.
[Error Type]
job
Use either of the following to resolve the problem.
[Fault Content]
a temporary error with BMLinkS scan service
– Check that the specified file name can be created in the storage.
– Check that the specified file name is not used by another user. [Detection Conditions]
If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact For some reason, the corresponding error code was received from BMLinkS Services.
the support division for instructions. [Corrective Actions]
2.5.1 Logging/Extraction Tools Functional Instructions After a while repeat the operation.
018-516 bmlinks unsupported-attribute If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact
[Error Type]
job
[Fault Content] 018-519 bmlinks unknown-error
An attribute of data to be saved in BMLinkS scan service is incorrect. [Error Type]
[Detection Conditions] job
For some reason, the corresponding error code was received from BMLinkS Services . [Fault Content]
an error with BMLinkS scan service

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For some reason, the corresponding error code was received from BMLinkS Services. When the machine was receiving a response to its request from BMLinkS Services, a network error
[Corrective Actions] was detected.
Or the machine received an unexpected response to its request.
Use either of the following to resolve the problem.
– Search for the latest information and get it. [Corrective Actions]
– Check the state to see if the file can be written on the BMLinkS Services server. Repeat the operation.
If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact
the support division for instructions. the support division for instructions.
2.5.1 Logging/Extraction Tools Functional Instructions 2.5.1 Logging/Extraction Tools Functional Instructions
018-520 Internal error in BMLinkS Scan 018-523 image send failure in BMLinkS
job job
After the machine connected to BMLinkS scan service, an internal error occurred or the machine When the machine was transferring an image to BMLinkS scan service, a network error occurred.
received an unexpected response from the server. [Detection Conditions]
[Detection Conditions] During transfer of an image to BMLinkS Services, a network error was detected.
An internal-processing error [Corrective Actions]
[Corrective Actions] Repeat the operation.
Repeat the operation. If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact
If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact the support division for instructions.
the support division for instructions. 2.5.1 Logging/Extraction Tools Functional Instructions
2.5.1 Logging/Extraction Tools Functional Instructions 018-524 Invalid device network setting
018-521 request send failure in BMLinkS [Error Type]
[Error Type] Job
job [Fault Content]
[Fault Content] CUI Scan: Device Network Settings Error
When the machine was trying to connect to BMLinkS scan service, a network error occurred. [Detection Conditions]
[Detection Conditions] 1. When DNS is not set in the device, the server name in the template is written as FQDN.
When a command was being sent to BMLinkS Services, a network error was detected. 2. The port for the transfer protocol that is listed in the Job Template is not activated in the device (e.g.
[Corrective Actions] SMB, FTP).
Repeat the operation. [Corrective Actions]
If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact Check whether the port and network related settings that are required to execute the scan job are
the support division for instructions. set properly in the device.
2.5.1 Logging/Extraction Tools Functional Instructions – Check whether the DNS server setting is correct.
– Check whether the port for the specified protocol is activate.
018-522 response receive failure in BMLinkS
[Error Type] log immediately after the problem has occurred and contact the Support Department.
job
018-525 HDD full or HDD access error
[Fault Content]
[Error Type]
During a response was being made from BMLinkS scan service, a network error occurred.
Job
CUI Scan: HDD-related Error during Processing of Job Template An invalid argument request was received from the SOAP client of custom service.
1. During the CUI scan start process, the internal HDD is full (Job Template partition) Check whether the custom service settings are correct.
2. During the CUI scan start process, an internal HDD failure was detected. If the problem persists, follow the logging procedures to obtain the info9 or xxx.tgz log and the network
[Corrective Actions] log immediately after the problem has occurred and contact the Support Department. Also obtain
the packets log between the custom service and the device.
Wait for a while, then perform the same operation again. If the problem persists, perform the
following: 018-529 Duplicate scan request
Check for HDD Full, or replace the HDD where the error had occurred. [Error Type]
If the problem persists, follow the logging procedures to obtain the info9 or xxx.tgz log and the network Job
log immediately after the problem has occurred and contact the Support Department.
[Fault Content]
018-526 Rejected to be refresh CUI Scan: Duplication of Soap Job Startup Request
Job During the CUI scan start process that was received from the SOAP client of custom service,
[Fault Content] another CUI scan start request was received.
CUI Scan: Polling Job Template [Corrective Actions]
[Detection Conditions] Wait for a while, then perform the same operation again.
A CUI scan start request was received when the Job Template is being polled. If the problem persists, follow the logging procedures to obtain the info9 or xxx.tgz log and the network
Wait for a while, then perform the same operation again. 018-530 Authentication error
If the problem persists, follow the logging procedures to obtain the info9 or xxx.tgz log and the network [Error Type]
log immediately after the problem has occurred and contact the Support Department. Job
018-527 JT Monitor Internal error [Fault Content]
[Error Type] Authentication/DV-related error during start-up of a CUI scan job.
Job [Detection Conditions]
[Fault Content] 1. DV No. of Sheets Limitation, DV Color Mode Limitation, DV Service Use Limitation
CUI Scan: Internal Error Occurred when Processing Job Template 2. Use of an unregistered card
[Detection Conditions] 3. Job error when connecting to an external device or when obtaining authentication information
Job Template Monitor Internal Error [Corrective Actions]

[Corrective Actions] Either perform the correct authentication operation or check the limitations (color mode, no. of
sheets, services) that was set by the administrator. If the problem persists, follow the logging
procedures to obtain the info9 or xxx.tgz log and the network log immediately after the problem has
If the problem persists, follow the logging procedures to obtain the info9 or xxx.tgz log and the network occurred and contact the Support Department.
018-531 Failed to create a new job
018-528 Soap request error
[Error Type]
[Error Type] Job
Job
[Fault Content]
[Fault Content] Other errors during start-up of a CUI scan job.
CUI Scan: Soap Argument Error
Other JRM detection errors during start-up of a CUI scan job.

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[Corrective Actions] 2.5.1 Logging/Extraction Tools Functional Instructions

Repeat the operation. 018-547 The number restriction over of SMB scan users
If the problem persists, follow the logging procedures to obtain the info9 or xxx.tgz log and the network [Error Type]
Job Fail
018-532 Too many jobs to create a new [Fault Content]
[Error Type] The number of SMB Scan users has exceeded the limit
[Fault Content] When logging in to the SMB server, it was detected that the number SMB Scan users has exceeded
Failed to Create CUI Scan Job the limit.
1. Excessive overlapping of network transferred Jobs (maximum is 3 simultaneous jobs) 1. Check the limit for the number of users that can connect to the shared folder.
2. There is insufficient internal source to create Jobs (system limit) 2. Check whether the number of users who are concurrently using the server has exceeded the
[Corrective Actions] maximum number.
Wait for a while, then perform the same operation again. If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
occurred and contact the Support G for instructions.
018-543 Shared name error in SMB server 018-556 HTTP server script error
Job Fail
Job Fail
Problem with the shared name of the SMB scan server HTTP Error - Invalid Script

Due to some reason, the abnormal detection code "XRXERROR" was received from the HTTP
When the machine logged in to the SMB server in Scan to SMB, the shared name on the SMB
server was found having the following problems: server.
1. The shared name specified did not exist on the server. [Corrective Actions]
2. Prohibited letters were found used for the shared name specified. Perform the following.
[DMP6-2 and later products only] 1. Check that the drive and directory that are specified in the HTTP server that sends scanned
documents are accessible.
1. The user had no right to access the shared name specified. (MacOS X v10.2)
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
• Check the shared name specified and set the correct name.
has occurred and contact the support department for instructions.
[DMP6-2 and later products only]
• Check that the user has the right to access the shared name specified. (MacOS X v10.2)
This is how to check it:
018-557 HTTP Invalid char in filename
1. Log in as the specified user. [Error Type]
2. From [Dock], start the [Finder] icon. Job Fail
3. On the [Finder] window click the [Home] icon. [Fault Content]
4. From the [File] menu, select [View info]. HTTP File - Invalid Characters
5. Select [Proprietary Right and Access Right] and check that "Read/Write” is selected in the [Detection Conditions]
[Access] box for the owner. A file name that contains invalid characters was specified.
Make sure that the file name that is specified in the scanned document destination does not contain HTTP Status 401 was received.
any invalid characters. [Corrective Actions]
If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and
Perform the following.
contact the support department for instructions.
1. Check whether the scanned document destination HTTP server is accessible from the PC.
2. Check the login user name.
018-558 HTTP file not found 3. Check the login password.
[Error Type] 4. Check the name of scanned document destination HTTP server.
Job Fail 5. Check the server path name of scanned document destination HTTP server.
[Fault Content] If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and
The HTTP directory/file name does not exist. contact the support department for instructions.
Due to some reason, this code was received from the HTTP server. 018-561 HTTP server not found
Perform the following. Job Fail
1. Check that the directory that is specified in the scanned document destination HTTP server [Fault Content]
exists. HTTP Error - Not Found
2. Check that the file name that is specified in the scanned document destination HTTP server [Detection Conditions]
exists.
HTTP Status 404 was received.
If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and
– The host name is incorrect.
– The script storage is incorrect.
018-559 HTTP File duplication fail
[Error Type] 1. Check whether the scanned document destination HTTP server is accessible from the PC.
Job Fail
2. Check the name of scanned document destination HTTP server.
[Fault Content] 3. Check the server path name of scanned document destination HTTP server.
File Name Conflict Stop If the problem persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and
[Detection Conditions] contact the Support G for instructions.
"Prohibit Overwrite" is selected for scan "File Name Conflict" 2.5.1 Log collection/extraction tool function explanation
[Corrective Actions] 018-562 HTTP client error
When performing scan Jobs, set "File Name Conflict" to other than "Cancel Job". [Error Type]
If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and Job Fail
[Fault Content]
HTTP Response Client Error
018-560 HTTP server login fail [Detection Conditions]
[Error Type] HTTP Status 4xx (other than 401 and 404) was received.
[Fault Content] Perform the following.
HTTP User Authentication Error 1. Check whether the scanned document destination HTTP server is accessible from the PC.
2. Check the server settings.

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If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and [Corrective Actions]
– Check whether the proxy server name that is set in the device has been registered in the DNS.
018-563 HTTP server error – Check whether it is connected to the DNS server.
[Error Type] – Check whether the DNS server address is set.
Job Fail If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
occurred and contact the support department for instructions.
[Fault Content]
HTTP Response Server Error
[Detection Conditions] 018-566 Server Connect error in HTTP
HTTP Status 5xx was received. [Error Type]
Perform the following. [Fault Content]

1. Check whether the scanned document destination HTTP server is accessible from the PC. HTTP Error - Connection Error
2. Check the server settings. [Detection Conditions]
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has Failed to connect to the HTTP server.
occurred and contact the support department for instructions. [Corrective Actions]
2.5.1 Log collection/extraction tool function explanation Perform the following.
018-564 Host name solution error in HTTP 1. Check the network cable of the device.
[Error Type] 2. Check whether the scanned document destination HTTP server is accessible from the PC.
Job Fail If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
[Fault Content]
Failed to Resolve Host Name in HTTP
[Detection Conditions] 018-567 HTTP server access fail
DNS resolution of the specified host name has failed. [Error Type]

– Check whether the scanned document destination HTTP server has been registered in the HTTP Error - Access Error
DNS. [Detection Conditions]
– Check whether it is connected to the DNS server. • Due to some reason, the communication was cut when reading.
– Check whether the DNS server address is set. • Due to some reason, the communication was cut when writing.
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem • Due to some reason, the file close process has failed.
Check whether the scanned document destination HTTP server is accessible from the PC.
018-565 Proxy name solution error in HTTP If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
[Error Type] occurred and contact the support department for instructions.
[Fault Content] 018-568 HTTP server SSL access fail
Failed to Resolve Proxy Name Error in HTTP [Error Type]
DNS resolution of the proxy server name that is set in the device has failed.
HTTP Error - Abnormal SSL Connection HTTP Error - Invalid Client Certificate
An error has occurred during SSL/TLS connection A client certificate authentication error has occurred in the HTML server.
Perform the following. Perform the following.
1. Check whether the scanned document destination HTTP server is accessible from the PC. 1. Check whether the scanned document destination HTTP server is accessible from the PC.
2. Check whether the SSL setting of the scanned document destination HTTP server is valid. 2. Check whether the SSL client certificate is set correctly in the device.
3. Check the name of scanned document destination HTTP server. 3. Check whether a valid device certificate is registered in the scanned document destination
4. Check the server path name of scanned document destination HTTP server. HTTP server.
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the support department for instructions. has occurred and contact the support department for instructions.
2.5.1 Log collection/extraction tool function explanation 2.5.1 Log collection/extraction tool function explanation
018-569 HTTP server certificate fail 018-571 Internal error in Scan

Job Fail Job Fail
HTTP Error - Invalid Certificate Scan Network Sending Software Internal Error
There is a problem with SSL certificate of the server. An internal error has occurred.
Perform the following. Repeat the operation.
1. Check whether the scanned document destination HTTP server is accessible from the PC. If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
2. Check whether the SSL server certificate of the scanned document destination HTTP server is
registered in the device. 2.5.1 Log collection/extraction tool function explanation
3. Check whether the SSL server certificate of the scanned document destination HTTP server is 018-572 Invalid char in context
valid.
[Error Type]
For example, check the following:
Job Fail
– The certificate has not expired yet.
– The time that is set in the device is correct.
[Fault Content]
– It is not in the discard list. Invalid Netware Context Characters
– The certificate path of the SSL server certificate and import any necessary CA certificate. [Detection Conditions]
4. If the certificate is not registered in the scanned document destination HTTP server, disable A context name that contains invalid characters was specified.
the device certificate validation. [Corrective Actions]
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem Check whether the specified context name is correct.
has occurred and contact the support department for instructions. If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and
2.5.1 Log collection/extraction tool function explanation contact the support department for instructions.
018-570 HTTP certificate fail 2.5.1 Log collection/extraction tool function explanation
[Error Type] 018-573 Invalid char in server
Job Fail

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Job Fail A path name that contains invalid characters was specified
Netware Error/Invalid Tree Characters Check whether the specified path name is correct.
[Detection Conditions] If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and
A connection name that contains invalid characters was specified. contact the support department for instructions.
Check whether the specified connection name is correct. 018-577 Invalid char in file
If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and [Error Type]
contact the support department for instructions. Job Fail
018-574 Invalid char in volume Invalid Netware File Name Characters
Job Fail A file name that contains invalid characters was specified.
Invalid Netware Volume Characters Check whether the specified file name is correct.
[Detection Conditions] If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and
A volume name that contains invalid characters was specified.
Check whether the specified volume name is correct. 018-578 Nw server not found
If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and [Error Type]
contact the support department for instructions. Job Fail
018-575 Invalid char in login Netware Error - Connection Error
Job Fail A nonexistent server/tree was specified.
Invalid Netware Login Perform the following.
[Detection Conditions] 1. Check the network cable of the device.
A user name or password that contains invalid characters was specified. 2. Check whether the NetWare server is accessible from the PC.
[Corrective Actions] 3. Check the server name/tree name.
Check whether the specified user name/password is correct. 4. Execute DSREPAIR from the Server Console of the NetWare server.
If the problem persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
contact the Support G for instructions.
018-576 Invalid char in path 018-579 Nw server disk full
Job Fail
Job Fail
Invalid Netware Path Characters Netware Error - Hard Disk Full
[Detection Conditions] 018-582 Access right fail
There is insufficient free space in the Netware server. [Error Type]
1. Check whether the NetWare server is accessible from the PC. Netware Resources Access Rights Verification
2. Check the capacity of the data storage server.
3. Execute DSREPAIR from the Server Console of the NetWare server.
• The User who is already logged in does not have the right to open the file.
has occurred and contact the support department for instructions. • The User who is already logged in does not have the right to create the file.
2.5.1 Log collection/extraction tool function explanation • The User who is already logged in does not have the right to access the directory.
• The User who is already logged in does not have the right to read the file.
018-580 Netware invalid volume • The User who is already logged in does not have the right to write to the file.
[Error Type] • The User who is already logged in does not have the right to delete the directory/file.
Job Fail • Although all the specified directories/files are read-only, a deletion request was issued.
[Fault Content] • Although some of the specified directories/files are read-only, a deletion request was issued.
Netware Error - Volume Does Not Exist. [Corrective Actions]
[Detection Conditions] Perform the following.
A nonexistent volume name was specified. 1. Check whether the NetWare server is accessible from the PC.
[Corrective Actions] 2. Check the rights of the User.
Perform the following. Example:
1. Check whether the NetWare server is accessible from the PC. Check if the user has the right to open the file.
2. Check the volume name. Check if the user has the right to create the file.
3. Execute DSREPAIR from the Server Console of the NetWare server. Check if the user has the right to access the directory.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has Check if the user has the right to read the file.
occurred and contact the support department for instructions. Check if the user has the right to write to the file.
2.5.1 Log collection/extraction tool function explanation Check if the user has the right to delete the file/directory.
018-581 Netware invalid path 3. Execute DSREPAIR from the Server Console of the NetWare server.
[Error Type] occurred and contact the support department for instructions.
Job Fail
[Fault Content]
018-583 Nw server disk error
Netware Error - Path Does Not Exist.
[Error Type]
Job Fail
A nonexistent directory path was specified.
[Fault Content]
Netware Error - Disk Access Error
1. Check whether the NetWare server is accessible from the PC.
2. Check the directory path name. A failure has occurred in the Netware server disk.
3. Execute DSREPAIR from the Server Console of the NetWare server. [Corrective Actions]
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem Perform the following.
has occurred and contact the support department for instructions. 1. Check the HDD of the Netware server.
2.5.1 Log collection/extraction tool function explanation 2. Check whether the NetWare server is accessible from the PC.

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3. Execute DSREPAIR from the Server Console of the NetWare server. [Error Type]
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has Job Fail
[Fault Content]
Netware Server Login Error
018-584 Nw server access fail [Detection Conditions]
[Error Type] The Netware server has refused the login.
[Fault Content] Perform the following.
Netware Error - Access Error 1. Check whether the NetWare server is accessible from the PC.
[Detection Conditions] 2. Check the login user name.
• Due to some reason, the communication was cut when reading. 3. Check the login password.
• Due to some reason, the communication was cut when writing. 4. Check the volume name.
• Due to some reason, the file close process has failed. 5. Check the server name/tree name.
[Corrective Actions] 6. Check the context name.
Perform the following. 7. Execute DSREPAIR from the Server Console of the NetWare server.
1. Check whether the NetWare server is accessible from the PC. If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
2. Execute DSREPAIR from the Server Console of the NetWare server.
has occurred and contact the support department for instructions. 018-587 File duplication fail
018-585 Netware error in use Job Fail
Job Fail File Name Conflict Stop
Netware Currently In Use by Other Users "Prohibit Overwrite" is selected for scan "File Name Conflict"
• Write is locked because netware is being referenced by another user, etc. Set "File Name Conflict" to other than "Cancel Job".
• Although some of the specified directories/files are being used by other users, a deletion request If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
was issued. occurred and contact the support department for instructions.
• Although all the specified directories/files are being used by other users, a deletion request was 2.5.1 Log collection/extraction tool function explanation
issued.
018-588 Scan filing policy invalid
[Error Type]
Job Fail
1. Check whether the NetWare server is accessible from the PC.
2. Check the current usage status of other users.
[Fault Content]
3. Execute DSREPAIR from the Server Console of the NetWare server. Invalid Filing Policy
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has [Detection Conditions]
occurred and contact the support department for instructions. Invalid filing policy (when additional items are selected) was detected after connecting with the
2.5.1 Log collection/extraction tool function explanation server.
018-586 Netware login fail [Corrective Actions]

When "Add" is selected for "File Name Conflict", check that the file format is not set to Multi-page.
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the support department for instructions. has occurred and contact the support department for instructions.
018-589 NEXTNAME.DAT error 018-592 lock folder create fail
Job Fail Job Fail
NEXTNAMEDAT File Access Error Scan Lock Folder Creation Failed
Failed to access the NEXTNAME.DAT file. Failed to create the scan lock folder.
When "Add" is selected for "File Name Conflict", check that the NEXTNAME.DAT file is correct. Take any one of the following actions:
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem 1. If a lock directory (*.LCK) remained in the transfer destination, delete it manually and retry the
has occurred and contact the support department for instructions. job.
2.5.1 Log collection/extraction tool function explanation 2. Check whether there is a folder that has the same name as the specified name.
018-590 Same name exists If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
Job Fail
018-593 lock folder delete fail
[Fault Content]
Process stopped because a file with the same name already exists
[Error Type]
Job Fail
A File/folder with the same name was detected in the server.
[Fault Content]
Scan Lock Folder Deletion Failed
Failed to delete the scan lock folder.
1. Perform the same operation again without multiple machines accessing the same folder in the
same server. [Corrective Actions]
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has If a lock directory (*.LCK) remained in the transfer destination, delete it manually and retry the job.
occurred and contact the support department for instructions. If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
2.5.1 Log collection/extraction tool function explanation has occurred and contact the support department for instructions.
018-591 File name suffix limit over 2.5.1 Log collection/extraction tool function explanation
[Error Type] 018-595 Detected user duplication, in LDAP

The Scan File Name has exceeded the Suffix Limit Value [Fault Content]
[Detection Conditions] Duplicate IDs were detected at ICCG external authentication (LDAP protocol)
When determining the file/folder name in the server after connecting to the server, the suffix of the [Detection Conditions]
file name/folder name has exceeded the limit. Two or more entries that have the same information as the currently used IC card were found in the
[Corrective Actions] database of the LDAP server.
Change the file name/destination folder on the scan server. Else, move or delete the files in the
destination folder.

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Make corrections so that the user entries in the database of the LDAP server do not have the same The Server returned RFC2251 standard resultMessageNo "1" (operation error) in response to the
IC card information. Address Book inquiry.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has [Corrective Actions]
Check that the "LDAP Server/Directory Service Settings" of the "External Authentication Server/
2.5.1 Log collection/extraction tool function explanation Directory Service Settings" of the machine is set correctly.
018-596 LDAP protocol error 596 Or, a problem has occurred at the Server side. Please check with the Network Administrator.
2.4.2 "Cannot Connect to Network" or "Printer Cannot be Seen From PC"
job
[Fault Content] 018-702 LDAP protocol error 02
An undefined protocol error, and other errors with LDAP Protocol [Error Type]
1. An error except 018-595 occurred with the certified LDAP protocol (ProtocolCategory=7). [Fault Content]
2. The protocol category with which to fill in Coml_Fault_GetNETCeCode( ) is an unexpected one. LDAP protocol error 02 at Address Book operation (protocol error)
*FTP/HTTP was specified, or a category that is larger than LDAP_NETAUTH(=7) was specified. (DMP6- [Detection Conditions]
2)
The Server returned RFC2251 standard resultMessageNo "2" (protocol error) in response to the
[Corrective Actions] Address Book inquiry.
Repeat the operation. [Corrective Actions]
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has Consult with the Network Administrator, correct the Server settings and operate again.
018-700 Network Stack is not Initialized Fail 018-703 LDAP protocol error 03
Network Stack is not Initialized Fail
Job Fail
Job Fail
LDAP protocol error 03 at Address Book operation
[Fault Content] (search timeout)
Network Stack is not Initialized Fail. [Detection Conditions]
[Detection Conditions] The Server returned RFC2251 standard resultMessageNo "3" (search time is timed out) in response
The Remote Authentication Library has detected that the Network Stack not initialized error of the to the Address Book inquiry.
device during remote access. [Corrective Actions]
[Corrective Actions] Correct the search conditions/search start position with regard to the Address Book internal data,
The Network Stack is being initialized. Wait a while then try again. focus the search target and search again.
018-701 LDAP protocol error 01 If the problem reoccurs even after that, consult with the Network Administrator.
[Error Type]
Job Fail
LDAP protocol error 01 at Address Book operation (operation error) [Error Type]
Job Fail
LDAP protocol error 04 at Address Book operation (too many search results to be processed) Job Fail
The Server returned RFC2251 standard resultMessageNo "4" (too many search results to be LDAP protocol error 07 at Address Book operation (the specified authentication method is not
processed) in response to the Address Book inquiry. supported)
Correct the search conditions/search start position with regard to the Address Book internal data, The Server returned RFC2251 standard resultMessageNo "7" (the specified authentication method
focus the search target and search again. is not supported) in response to the Address Book inquiry.
If the problem reoccurs even after that, consult with the Network Administrator. [Corrective Actions]
If the problem persists, perform the following procedure to repair it. The specified authentication method is not supported. Change the authentication method.
2.4.2 "Cannot Connect to Network" or "Printer Cannot be Seen From PC" Consult with the Network Administrator to correct the authentication settings.
018-705 LDAP protocol error 05 If the problem persists, perform the following procedure to repair it.
[Error Type] 2.4.2 "Cannot Connect to Network" or "Printer Cannot be Seen From PC"
Job Fail 018-708 LDAP protocol error 08

LDAP protocol error 05 at Address Book operation (comparison request result is false) Job Fail
The Server returned RFC2251 standard resultMessageNo "5" (comparison request result is false) in LDAP protocol error 08 at Address Book operation (strong authentication is required)
response to the Address Book inquiry. [Detection Conditions]
[Corrective Actions] The Server returned RFC2251 standard resultMessageNo "8" (strong authentication is required) in
It is possible to output a result that is different from the specified content. Consult with the Network response to the Address Book inquiry.
Administrator to check the status of the LDAP Server. [Corrective Actions]
Check that there are no mistakes in the authentication settings. Consult with the Network
2.4.2 "Cannot Connect to Network" or "Printer Cannot be Seen From PC" Administrator to strengthen the authentication settings and operate again.
018-706 LDAP protocol error 06 If the problem persists, perform the following procedure to repair it.
[Error Type] 2.4.2 "Cannot Connect to Network" or "Printer Cannot be Seen From PC"
Job Fail 018-709 Active Communication is Unavailable Now Fail

LDAP protocol error 06 at Address Book operation (comparison request result is true) Active Communication is Unavailable Now Fail
The Server returned RFC2251 standard resultMessageNo "6" (comparison request result is true) in Job Fail
response to the Address Book inquiry. [Fault Content]
[Corrective Actions] Active Communication is Unavailable Now Fail.
This is not an error message as it just means that "the output result is as specified". [Detection Conditions]
Turn the power OFF then ON. The Remote Authentication Library has detected that the device is in active communication state
If the problem persists, perform the following procedure to repair it. during remote access.
2.4.2 "Cannot Connect to Network" or "Printer Cannot be Seen From PC" [Corrective Actions]
018-707 LDAP protocol error 07 A. In case of IPv4 environment
1. Check whether the address that is being used as the IPv4 address of the device is undefined,
or whether it has become the Auto IP address.

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2. Check if the network has been connected properly. [Detection Conditions]

3. Check with the Network Administrator on whether the DHCP Server address had been The Server returned RFC2251 standard resultMessageNo "12" (extended function cannot be used)
exausted. in response to the Address Book inquiry.
4. Obtain the PfShowInfo 9 log. [Corrective Actions]
A. In case of IPv6 environment
Consult with the Network Administrator to check the status of the Server operation.
1. Check whether the address that is being used as the IPv6 address of the device has been
allocated with a global address that uses the network address distributed by the IPv6 router.
2. Check if the network has been connected properly.
3. Check with the Network Administrator on whether the IPv6 router has been configured 018-713 LDAP protocol error 13
correctly. [Error Type]
4. Obtain the PfShowInfo 9 log. Job Fail
018-710 LDAP protocol error 10 [Fault Content]
[Error Type] LDAP protocol error 13 at Address Book operation (secrecy is required)
[Fault Content] The Server returned RFC2251 standard resultMessageNo "13" (secrecy is required) in response to
the Address Book inquiry.
LDAP protocol error 10 at Address Book operation (not registered in search range)
Consult with the Network Administrator to check the status of the Server operation.
The Server returned RFC2251 standard resultMessageNo "10" (referral (intro, ref)) in response to
the Address Book inquiry. If the problem persists, perform the following procedure to repair it.
[Corrective Actions] 2.4.2 "Cannot Connect to Network" or "Printer Cannot be Seen From PC"
Nothing is registered in the specified search range. Consult with the Network Administrator to check 018-714 LDAP protocol error 14
the status of the authentication settings. [Error Type]
[Fault Content]
018-711 LDAP protocol error 11 LDAP protocol error 14 at Address Book operation (SASL bind in progress)
Job Fail The Server returned RFC2251 standard resultMessageNo "14" (SASL bind in progress) in response
[Fault Content] to the Address Book inquiry.
LDAP protocol error 11 at Address Book operation (admin limit is exceeded) [Corrective Actions]
[Detection Conditions] Please wait for a while and operate again. If the situation did not improve, consult with the Network
Administrator.
The Server returned RFC2251 standard resultMessageNo "11" (admin limit is exceeded) in
response to the Address Book inquiry. If the problem persists, perform the following procedure to repair it.
Consult with the Network Administrator to check the status of the Server operation. 018-716 LDAP protocol error 16
2.4.2 "Cannot Connect to Network" or "Printer Cannot be Seen From PC" Job Fail
[Error Type] LDAP protocol error 16 at Address Book operation (the requested attribute does not exist)
[Fault Content] The Server returned RFC2251 standard resultMessageNo "16" (the requested attribute does not
exist) in response to the Address Book inquiry.
LDAP protocol error 12 at Address Book operation (extended function cannot be used)
An attribute problem as occurred. Consult with the Network Administrator to check the status at the An attribute problem as occurred. Consult with the Network Administrator to check the status at the
Server side. Server side.
2.4.2 "Cannot Connect to Network" or "Printer Cannot be Seen From PC" 2.4.2 "Cannot Connect to Network" or "Printer Cannot be Seen From PC"
018-717 LDAP protocol error 17 018-720 LDAP protocol error 20
Job Fail Job Fail
LDAP protocol error 17 at Address Book operation (the specified attribute is not defined) LDAP protocol error 20 at Address Book operation (the specified attribute already exists)
The Server returned RFC2251 standard resultMessageNo "17" (the specified attribute is not The Server returned RFC2251 standard resultMessageNo "20" (the specified attribute already
defined) in response to the Address Book inquiry. exists) in response to the Address Book inquiry.
018-718 LDAP protocol error18 018-721 LDAP protocol error 21
Job Fail Job Fail
LDAP protocol error 18 at Address Book operation (unsuitable combination) LDAP protocol error 21 at Address Book operation (syntax error of the specified attribute value)
The Server returned RFC2251 standard resultMessageNo "18" (unsuitable combination) in The Server returned RFC2251 standard resultMessageNo "21" (syntax error of the specified
response to the Address Book inquiry. attribute value) in response to the Address Book inquiry.
018-719 LDAP protocol error 19 018-725 Kerberos Attestation protocol error 22
Job Fail job
LDAP protocol error 19 at Address Book operation (limit violation) Kerberos Authentication Protocol error (22)
The Server returned RFC2251 standard resultMessageNo "19" (limit violation) in response to the The user Kerberos password has expired.
Address Book inquiry.

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[Corrective Actions] 3. Check that the Kerberos Server address set on the device is the same as that written on the
Kerbeors Server KDC certificate. If they are different, change the Kerbeors Server address set on
As the user Kerbeors password set on the Kerbeors server has expired, it is necessary to ask the
server administrator to extend the expiration date of it. the device, or check the Kerbeors Server KDC certificate. In this case, there is a possibility of a
wrong setting or Kerbeors Server impersonation.
018-726 Kerberos Attestation protocol error 70 018-732 LDAP protocol error 32
[Error Type]
[Error Type]
job
Job Fail
[Fault Content]
[Fault Content]
Kerberos Authentication Protocol error (70)
LDAP protocol error 32 at Address Book operation (applicable object does not exist)
A higher CA certificate in the user SmartCard is not registered with the device.
The Server returned RFC2251 standard resultMessageNo "32" (applicable object does not exist) in
[Corrective Actions] response to the Address Book inquiry.
Check if a higher CA certificate in the user SmartCard is registered with the device. If not, register it [Corrective Actions]
with the device.
"32" the applicable e-mail address does not exist.
The status is that in Kerberos authentication (PKINIT), the device cannot send the certificate path for
Either re-input the correct e-mail address or check the e-mail addresses that are registered in the Server.
user certificate to the Kerbeors Server (KDC).
018-727 Kerberos Attestation protocol error 71 2.4.2 "Cannot Connect to Network" or "Printer Cannot be Seen From PC"
[Error Type]
018-733 LDAP protocol error 33
job
[Error Type]
[Fault Content]
Job Fail
[Fault Content]
LDAP protocol error 33 at Address Book operation (wrong alias)
The certificate in the user SmartCard is incorrect (rejected by the Kerbeors Server).
The Server returned RFC2251 standard resultMessageNo "33" (wrong alias) in response to the
Check if the certificate in the user SmartCard is valid. If it has become invalid or expired, renew it, or Address Book inquiry.
if the Kerberos server prohibits the use of the certificate, it is necessary to ask the server
administrator to make the server permit it. [Corrective Actions]
A name related problem has occurred. Consult with the Network Administrator to check the status at
018-728 Kerberos Attestation protocol error 72 the Server side.
job 2.4.2 "Cannot Connect to Network" or "Printer Cannot be Seen From PC"
[Error Type]
The Kerbeors Server KDC certificate is incorrect. (The root CA certificate is not registered with the
device; the KDC certificate has expired; or the KDC certificate address is different from that written
[Fault Content]
on the certificate.) LDAP protocol error 34 at Address Book operation (wrong DN form, wrong password)
1. Check if the root CA certificate of KDC Certificate is registered with the device. If not, register the The Server returned RFC2251 standard resultMessageNo "34" (wrong DN form) in response to the
root CA certificate. Address Book inquiry.
2. If the KDC certificate has expired, renew the Kerbeors Server KDC certificate . [Corrective Actions]
A name related problem has occurred.
Check the User Name and the Password again and release the incorrect Password Name.
If it did not improve, consult with the Network Administrator to check the authentication settings at the [Corrective Actions]
Server side. Consult with the Network Administrator to check the status at the Server side. A security related problem has occurred. Consult with the Network Administrator to check the
If the problem persists, perform the following procedure to repair it. authentication settings at the Server side.
2.4.2 "Cannot Connect to Network" or "Printer Cannot be Seen From PC" If the problem persists, perform the following procedure to repair it.
018-735 LDAP protocol error 35 2.4.2 "Cannot Connect to Network" or "Printer Cannot be Seen From PC"
[Error Type] 018-749 LDAP protocol error 49
LDAP protocol error 35 at Address Book operation (object is terminated) [Fault Content]
[Detection Conditions] LDAP protocol error 49 at Address Book operation (the specified authentication certificate is invalid,
The Server returned RFC2251 standard resultMessageNo "35" (object is terminated) in response to login name is invalid)
the Address Book inquiry. [Detection Conditions]
[Corrective Actions] The Server returned RFC2251 standard resultMessageNo "49" (the specified authentication
A name related problem has occurred. Consult with the Network Administrator to check the status at certificate is invalid) in response to the Address Book inquiry.
the Server side. Address search was performed when incorrect User Name and Password was used for authentication.
2.4.2 "Cannot Connect to Network" or "Printer Cannot be Seen From PC" A security related problem has occurred.
018-736 LDAP protocol error 36 Check the User Name and the Password used for authentication again and release the incorrect search
login name.
[Error Type]
If it did not improve, consult with the Network Administrator to check the authentication settings at the
Job Fail
Server side.
LDAP protocol error 36 at Address Book operation (cannot refer to alias) 2.4.2 "Cannot Connect to Network" or "Printer Cannot be Seen From PC"
[Detection Conditions] 018-750 LDAP protocol error 50
The Server returned RFC2251 standard resultMessageNo "36" (cannot refer to alias) in response to
the Address Book inquiry.
[Error Type]
Job Fail
A name related problem has occurred. Consult with the Network Administrator to check the status at
[Fault Content]
the Server side. LDAP protocol error 49 at Address Book operation (the specified authentication certificate is invalid,
login name is invalid)
2.4.2 "Cannot Connect to Network" or "Printer Cannot be Seen From PC" [Detection Conditions]
The Server returned RFC2251 standard resultMessageNo "50" (user does not have access
018-748 LDAP protocol error 48 privileges) in response to the Address Book inquiry.
Job Fail A security related problem has occurred. Consult with the Network Administrator to check the
[Fault Content] access rights at the Server side.
LDAP protocol error 48 at Address Book operation (authentication denied) If the problem persists, perform the following procedure to repair it.
[Detection Conditions] 2.4.2 "Cannot Connect to Network" or "Printer Cannot be Seen From PC"
The Server returned RFC2251 standard resultMessageNo "48" (authentication denied) in response 018-751 LDAP protocol error 51
to the Address Book inquiry.
[Error Type]
Job Fail

2-381

LDAP protocol error 51 at Address Book operation (busy) LDAP protocol error 54 at Address Book operation (loop detected)
The Server returned RFC2251 standard resultMessageNo "51" (busy) in response to the Address The Server returned RFC2251 standard resultMessageNo "54" (loop detected) in response to the
Book inquiry. Address Book inquiry.
A service related problem has occurred. Please wait for a while and operate again. If the situation A service related problem has occurred. Consult with the Network Administrator to check the status
did not improve, consult with the Network Administrator. of the service operation at the Server side.
Job Fail Job Fail
LDAP protocol error 52 at Address Book operation (cannot be processed) LDAP protocol error 64 at Address Book operation (naming violation)
The Server returned RFC2251 standard resultMessageNo "52" (cannot be processed) in response The Server returned RFC2251 standard resultMessageNo "64" (naming violation) in response to the
to the Address Book inquiry. Address Book inquiry.
A service related problem has occurred. Please wait for a while and operate again. If the situation An update related problem has occurred. Consult with the Network Administrator to check the status
did not improve, consult with the Network Administrator. at the Server side.
Job Fail Job Fail
LDAP protocol error 53 at Address Book operation (execution denied) LDAP protocol error 65 at Address Book operation (object class specification error)
The Server returned RFC2251 standard resultMessageNo "53" (execution denied) in response to The Server returned RFC2251 standard resultMessageNo "65" (object class specification error) in
the Address Book inquiry. response to the Address Book inquiry.
A service related problem has occurred. Please wait for a while and operate again. If the situation An update related problem has occurred. Consult with the Network Administrator to check the status
did not improve, consult with the Network Administrator. at the Server side.
Job Fail Job Fail
LDAP protocol error 66 at Address Book operation (entries other than termination cannot be LDAP protocol error 69 at Address Book operation (object class cannot be changed)
executed) [Detection Conditions]
[Detection Conditions] LDAP protocol error 69 at Address Book operation (object class cannot be changed)
The Server returned RFC2251 standard resultMessageNo "66" (entries other than termination [Corrective Actions]
cannot be executed) in response to the Address Book inquiry.
An update related problem has occurred. Consult with the Network Administrator to check the status
[Corrective Actions] at the Server side.
An update related problem has occurred. Consult with the Network Administrator to check the status If the problem persists, perform the following procedure to repair it.
at the Server side.
[Error Type]
Job Fail
[Error Type]
[Fault Content]
Job Fail
[Fault Content] (search target is too large)
LDAP protocol error 67 at Address Book operation (cannot be executed at RDN)
[Detection Conditions] The Server returned RFC2251 standard resultMessageNo "70" (search result is too large) in
The Server returned RFC2251 standard resultMessageNo "67" (cannot be executed at RDN) in response to the Address Book inquiry.
response to the Address Book inquiry.
[Corrective Actions] Correct the search conditions/search start position with regard to the Address Book internal data,
An update related problem has occurred. Consult with the Network Administrator to check the status focus the search target and search again.
at the Server side. If the problem reoccurs even after that, consult with the Network Administrator.
Job Fail Job Fail
LDAP protocol error 68 at Address Book operation (the specified entry already exists)
LDAP protocol error 71 at Address Book operation (influence on multiple DSA)
The Server returned RFC2251 standard resultMessageNo "68" (the specified entry already exists)
The Server returned RFC2251 standard resultMessageNo "71" (influence on multiple DSA) in
in response to the Address Book inquiry.
response to the Address Book inquiry.
An update related problem has occurred. Consult with the Network Administrator to check the status
Consult with the Network Administrator to check the status at the Server side.
at the Server side.
[Error Type]
[Error Type]
Job Fail
Job Fail

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LDAP protocol error 80 at Address Book operation (an unknown error has occurred) LDAP protocol error 83 at Address Book operation (outgoing message encoding error)
The Server returned RFC2251 standard resultMessageNo "80" (an unknown error has occurred) in The Server returned RFC2251 standard resultMessageNo "83" (outgoing message encoding error)
response to the Address Book inquiry. in response to the Address Book inquiry.
Check the status of the server. Consult with the Network Administrator to check the status at the Server side.
Job Fail Job Fail
LDAP protocol error 81 at Address Book operation LDAP protocol error 84 at Address Book operation (incoming message decoding error)
(cannot connect to Server) [Detection Conditions]
[Detection Conditions] The Server returned RFC2251 standard resultMessageNo "84" (incoming message decoding error)
Cannot connect to Server In response to the Address Book inquiry in response to the Address Book inquiry.
1. Check if the network cable is connected. Consult with the Network Administrator to check the status at the Server side.
2. If it is connected, check the start up state of the target request server. If the problem persists, perform the following procedure to repair it.
3. Check that the Server Name is correct at "System Settings" - "Network Settings" - "External 2.4.2 "Cannot Connect to Network" or "Printer Cannot be Seen From PC"
Authentication Server/Directory Service Settings" - "LDAP Server/Directory Service Settings", and 018-785 LDAP protocol error 85
set it to the correct name.
[Error Type]
2.4.2 "Cannot Connect to Network" or "Printer Cannot be Seen From PC" Job Fail
[Fault Content]
[Error Type] (search timeout)
Job Fail
[Fault Content] The Server returned RFC2251 standard resultMessageNo "85" (search time is timed out) in
LDAP protocol error 82 at Address Book operation (program error or SASL authentication error) response to the Address Book inquiry.
The Server returned RFC2251 standard resultMessageNo "82" (program error or SASL Correct the search conditions/search start position with regard to the Address Book internal data,
authentication error) in response to the Address Book inquiry. focus the search target and search again.
[Corrective Actions] If the problem reoccurs even after that, consult with the Network Administrator.
Consult with the Network Administrator to check the status at the Server side. If the problem persists, perform the following procedure to repair it.
If the problem persists, perform the following procedure to repair it. 2.4.2 "Cannot Connect to Network" or "Printer Cannot be Seen From PC"
2.4.2 "Cannot Connect to Network" or "Printer Cannot be Seen From PC" 018-786 LDAP protocol error 86
018-783 LDAP protocol error 83 [Error Type]
Job Fail
LDAP protocol error 86 at Address Book operation (an unknown authentication method has been The Server returned RFC2251 standard resultMessageNo "89" (an incorrect parameter was
specified) passed) in response to the Address Book inquiry.
LDAP protocol error 86 at Address Book operation (an unknown authentication method has been Consult with the Network Administrator to check the status at the Server side.
specified) If the problem persists, perform the following procedure to repair it.
Consult with the Network Administrator to check the status at the Server side. 018-790 LDAP protocol error 90
[Error Type]
Job Fail
[Error Type] LDAP protocol error 90 at Address Book operation (insufficient memory)
[Fault Content] The Server returned RFC2251 standard resultMessageNo "90" (insufficient memory) in response to
LDAP protocol error 87 at Address Book operation (mistake in definition of search filter) the Address Book inquiry.
The Server returned RFC2251 standard resultMessageNo "87" (mistake in definition of search filter) Consult with the Network Administrator to check the status at the Server side.
in response to the Address Book inquiry. If the problem persists, perform the following procedure to repair it.
Check the search condition and consult with the Network Administrator if that did not work. 018-791 LDAP protocol error 91
[Error Type]
Job Fail
[Error Type] LDAP protocol error 91 at Address Book operation (Server connection prohibited)
[Fault Content] The Server returned RFC2251 standard resultMessageNo "91" (Server connection prohibited) in
LDAP protocol error 88 at Address Book operation (instruction canceled) response to the Address Book inquiry.
The Server returned RFC2251 standard resultMessageNo "88" (instruction canceled) in response to Consult with the Network Administrator to check the status at the Server side.
the Address Book inquiry. If the problem persists, perform the following procedure to repair it.
Check the status of the server. 018-792 LDAP protocol error 92
[Error Type]
Job Fail
[Error Type] LDAP protocol error 92 at Address Book operation (unsupported function)
[Fault Content] The Server returned RFC2251 standard resultMessageNo "92" (unsupported function) in response
LDAP protocol error 89 at Address Book operation (an incorrect parameter was passed) to the Address Book inquiry.

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[Corrective Actions] 018-796 LDAP protocol error 96

Consult with the Network Administrator to check the status at the Server side. [Error Type]
[Fault Content]
018-793 LDAP protocol error 93 LDAP protocol error 96 at Address Book operation (client loop detected)
Job Fail The Server returned RFC2251 standard resultMessageNo "96" (client loop detected) in response to
[Fault Content] the Address Book inquiry.
LDAP protocol error 93 at Address Book operation (result is not returned) [Corrective Actions]
[Detection Conditions] Consult with the Network Administrator to check the status at the Server side.
The Server returned RFC2251 standard resultMessageNo "93" (result is not returned) in response If the problem persists, perform the following procedure to repair it.
to the Address Book inquiry. 2.4.2 "Cannot Connect to Network" or "Printer Cannot be Seen From PC"
[Corrective Actions] 018-797 LDAP protocol error 97
Consult with the Network Administrator to check the status at the Server side. [Error Type]
Job Fail
[Fault Content]
018-794 LDAP protocol error 94 LDAP protocol error 97 at Address Book operation (maximum hop number for reference is
[Error Type] exceeded)
[Fault Content] The Server returned RFC2251 standard resultMessageNo "97" (maximum hop number for
reference is exceeded) in response to the Address Book inquiry.
LDAP protocol error 94 at Address Book operation (result no longer exist)
The Server returned RFC2251 standard resultMessageNo "94" (result no longer exist) in response
to the Address Book inquiry. If the problem persists, perform the following procedure to repair it.
[Error Type]
Job Fail
[Fault Content]
LDAP protocol error 95 at Address Book operation (result still exist)
The Server returned RFC2251 standard resultMessageNo "95" (result still exist) in response to the
Address Book inquiry.
021-210 USB IC Card Reader connection error – In case the accessory connected through USB has finished preparing for operation, but the
device cannot communicate with the accessory:
[Error Type] -> This is different from the two cases described earlier:
Local Fail
– The accessory connected through USB is out of order.
[Fault Content] – As it is thought that there is a problem such as a mismatch between the USB-connected
USB IC Card Reader Connection Status Error accessory and the lodable module for accessory control, it is necessary to isolate the
[Detection Conditions] phenomenon.
Detection Condition of Fault: When powering ON the device, the EPA Lib/EP Cont detected that the 021-213 Controller Price Table Error
setting requires a USB IC Card to control jobs and that the USB IC Card is not connected. When the [Error Type]
device is in Ready state, the EPA Lib/EP Cont detected that the setting requires a USB IC Card to
local
control jobs and that the USB is disconnected or the USB IC Card Reader is malfunctioning.
If the USB connector is disconnected: Reconnect the disconnected USB connector and turn the An error in setting up EPA - Controller Unit-Price Table
power OFF then ON. [Detection Conditions]
If this fault occurred although the USB IC Card Reader is connected: Connect an undamaged USB With a new type of subtraction system (M/C Unit-Price Table system) ON (850-027=1), an available
IC Card Reader and turn the power OFF then ON. unit price (855-xxx) is set to a value out of the range of 1 to 9999999.
021-211 USB IC Card Reader broken [Corrective Actions]
[Error Type] (Only the system administrator can repair this.)
Using CWIS, read out the Unit-Price Table into a file. Set a value between 1 and 9999999 at the
local
location(s) where a value out of the range is set. Using CWIS, write the file containing the corrected
[Fault Content] Unit Price Table.
The USB IC Card Reader is broken. – In order not to use the new type of subtraction system (M/C Unit-Price Table system), set the
[Detection Conditions] value in NVM(850-027) to 0 (The function OFF).
When the Reader of a working USB IC Card Reader that is being used malfunctioned, at the time – To use the new type of subtraction system (M/C Unit-Price Table system), set every available
that malfunction is detected. unit price (855-xxx) to a value between 1 and 9999999. Power OFF then ON. (You need to
obtain consent from the customer as to the values to set the prices to.)
Connect the unbroken USB IC Card Reader and turn the power OFF then ON.
Go to OF-01 Common System Fail. Perform step (5) to collect reports and the subsequent steps.
021-212 USB IC Card Reader preparing error 021-214 USB IC Card Reader encryption setting error
[Error Type]
[Error Type]
local
Local
[Fault Content]
[Fault Content]
A failure in starting the USB IC Card Reader
Failure in the USB IC Card Reader encryption settings
When the device is turned ON, the accessory connected through USB has not finished starting up
• When an USB IC Card Reader error is detected during the setting of the USB IC Card Reader
within a certain period of time, which is set as SystemData.
encryption settings.
– The USB is disconnected.
• When connected to an USB IC Card Reader with incorrect encryption settings (the Mutual
– The accessory connected through USB has not finished preparing for operation. Authentication Key not matching the Specified Key), causing encrypted communication to fail.
– The accessory connected through USB has finished preparing for operation, but the device
cannot communicate with the accessory.
• As this may sometimes be corrected by rebooting, try turning the power OFF and ON.
• In case the USB is disconnected:
-> Reconnect the disconnected USB Cable and then turn the power OFF then ON.

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• If the problem persists after turning the power OFF then ON, the encryption settings of the [Corrective Actions]
connected USB IC Card Reader is wrong. Connect an USB IC Card Reader that has never been
Check that the System Data 850-007 is set correctly and make the setting again.
used before, or one that has had its encryption settings initialized as factory default settings to the
machine and turn the power OFF then ON. Turn the power OFF then ON. If the problem persists, perform the following.
1. Check the connection to the EP accessory, pull out and insert the EPSV Board and replace the
021-215 Invalid Accessory Kind Setting cable.
[Error Type] Check whether the Controller ROM is the latest version and upgrade it to the latest.
local If the Controller ROM is the latest version, there is no need to download it.
[Fault Content] 2. If the problem persists, replace the EPSV-IF Board.
Invalid Accessory Kind Setting If the problem persists, perform the following procedure to repair it.
[Detection Conditions] Perform the procedures after obtaining reports in OF-01 Common System Fail.
The value set in NVM850-007 (Billing/Adding Up Device Type Setting) is different from the type of 021-400 Check Request
the connected accessory. [Error Type]
[Corrective Actions] info
Change the value in NVM850-007 to the appropriate one for the connected accessory, then power [Fault Content]
OFF then ON. Or replace the connected accessory with the appropriate one for the setting, then
power OFF then ON. Check Request Information
021-360 EP Accessory Fail
Detected Check Request.
[Error Type]
System Fail
Perform checks.
[Fault Content]
EP Accessory Fail
021-401 USB IC Card Reader connection error info
info
An error occurred in the connection to the EP accessory. The accessory that should be installed is
not found. [Fault Content]
[Corrective Actions] Info that USB IC Card Reader Connection Status is incorrect
Turn the power OFF then ON. [Detection Conditions]
1. Check the connection to the EP accessory, pull out and insert the EPSV Board and replace the The number of USB IC Card Readers (including other certification devices besides Reader) set up
cable. and inserted is larger than the number set on the device.
2. Check that the Controller software is the latest version. [Corrective Actions]
3. If the problem persists, replace the EPSV-IF PWB. Disconnect the USB IC Card Reader that caused this error to occur from the USB connector.
4. If the trouble persists, refer to the following procedure to repair it.
021-500 EPAccessoryJobExclusion
[Error Type]
021-361 EP Accessory Kind Config Error Job Fail
System Fail
EP-related Product Job Exclusion
EP Accessory - Accessory Type Setting Error
When the Fax send billing function is enabled, the following cases occurs:
[Detection Conditions] 1. There was an attempt to start up a job for accessory billing in the middle of a Fax send Job
"The system data 850-007 has not been set properly (Detected in FX only. This should not be operation.
treated as Fail.)" 2. There was an attempt to start up a Fax send Job in the middle of a Job for accessory billing
operation. This Fault is not detected when the Fax send billing function is disabled.
[Corrective Actions] If the problem persists in a properly functioning network, obtain the info9 or xxx.tgz log and network log
Wait for the currently running Job to complete, and then restart the job. immediately after the problem has occurred and contact the support department for instructions.
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem 2.5.1 Log collection/extraction tool function explanation
has occurred and contact the support department for instructions. 021-503 Couldn't resolve host name.
021-501 Invalid URL has detected. Job Fail
Job Fail Server Address Resolution Error
Invalid Server URL Failed to resolve the address of the server name.
[Detection Conditions] libcURL returned ""CURLE_COULDNT_RESOLVE_HOST"".
The server URL is grammatically incorrect. [Corrective Actions]
libcURL returned ""CURLE_URL_MALFORMAT"". Check the following.
[Corrective Actions] – Check the connection of the LAN cable.
Turn the power OFF then ON. – Check the DNS server address settings.
If the error is related to the installation operation, check the URL of the EP server again and enter the – Check the default gateway settings.
correct one. – Check the subnet mask settings.
If the error is related to operations other than installation, use the Chain-Link to overwrite the EP (920- – Check the EP server URL settings. (Chain-Link (920-003))
003) Server URL with a new value and perform the operation again. If the problem persists after checking the above settings, there may be a network failure or DNS server
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has failure. Contact the client's Network Administrator.
occurred and contact the support department for instructions. If the problem persists in a properly functioning network, obtain the info9 or xxx.tgz log and network log
2.5.1 Log collection/extraction tool function explanation immediately after the problem has occurred and contact the support department for instructions.
021-502 Couldn't resolve proxy name. 2.5.1 Log collection/extraction tool function explanation
[Error Type] 021-504 Couldn't connect to host/proxy.

Proxy Server Address Resolution Error [Fault Content]
[Detection Conditions] Server Connection Error
Failed to resolve the address of the proxy server name. [Detection Conditions]
libcURL returned ""CURLE_COULDNT_RESOLVE_PROXY"". Unable to connect to the server or proxy server
[Corrective Actions] libcURL returned ""CURLE_COULDNT_CONNECT"". (Including cases where the server is not turned
Check the following. ON)
– Check the connection of the LAN cable. Or, libcURL returned ""CURLE_GOT_NOTHING"".
– Check the DNS server address settings. [Corrective Actions]

– Check the default gateway settings. Check the following.
– Check the subnet mask settings. – Check the connection of the LAN cable.
For B-Direct configuration, check the following: – Check the default gateway settings.
– Check the EP proxy server URL settings. (Chain-Link (920-35) or KO settings) – Check the subnet mask settings.
If the problem persists after checking the above settings, there may be a network failure or DNS server – Check the EP server settings. (Chain-Link (920-003~920-006))
failure. Contact the client's Network Administrator. For B-Direct configuration, check the following:

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– Check the EP proxy server settings. (Chain-Link (920-035~920-039) or KO settings) [Corrective Actions]
If the problem persists after checking the above settings, there may be a network failure or the FQDN of Check the following.
the EPA server may have been changed (If the EPA Server is used). Contact the client's Network
– Check the EP proxy server authentication user.
Administrator.
– Check the EP proxy server authentication password.
If the problem persists in a properly functioning network, obtain the info9 or xxx.tgz log and network log
immediately after the problem has occurred and contact the support department for instructions. If the problem persists after checking the above settings, there may be a network failure or the proxy
server settings may have changed/failed. Contact the client's Network Administrator.
021-505 Couldn't establish SSL session. immediately after the problem has occurred and contact the support department for instructions.
Job Fail 021-508 A connection to host/proxy has timed out.
SSL Session Error Job Fail
An error has occurred during SSL/TLS handshake. Communication Timeout
libcURL returned ""CURLE_SSL_CONNECT_ERROR"". [Detection Conditions]
[Corrective Actions] Communication timeout has occurred.
Turn the power OFF then ON. libcURL returned ""CURLE_OPERATION_TIMEOUTED"".
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has [Corrective Actions]
Check the following.
– Check the connection of the LAN cable.
021-506 An invalid peer certificate has received. – Check the default gateway settings.
[Error Type] – Check the subnet mask settings.
Job Fail – Check the EP server settings. (Chain-Link (920-003~920-006))
[Fault Content] For B-Direct configuration, check the following:
Invalid SSL Certificate (Edge Server) – Check the EP proxy server settings. (Chain-Link (920-035~920-039) or KO settings)
[Detection Conditions] If the problem persists after checking the above settings, there may be a network failure or the FQDN of
the EPA server may have been changed (when the EPA Server is used). Contact the client's
The SSL certificate of the server is invalid.
Network Administrator.
libcURL returned ""CURLE_SSL_PEER_CERTIFICATE"".
[Corrective Actions] immediately after the problem has occurred and contact the support department for instructions.
Turn the power OFF then ON. 2.5.1 Log collection/extraction tool function explanation
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has 021-509 SOAP Fault: An invalid message detected.
[Error Type]
Job Fail
021-507 Proxy unauthorized access.
[Fault Content]
[Error Type] Invalid Communication Message
Job Fail
[Fault Content] The server detected an invalid message.
Proxy Authentication Error
The server has notified a SOAP Fault indicating that the message from the device is invalid.
[Detection Conditions] Code=Client, Subcode=InvalidMessage
Authentication of the proxy server has failed. Or, an unexpected SOAP Fault was notified because of a failure in the server.
libcURL returned ""HTTP Status: 407 Proxy Authorization Required"".
Turn the power OFF then ON. Job Fail
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has [Fault Content]
EP-SV Installation Conflict (EP System)
021-510 SOAP Fault: The MC already unregistered. When performing installation, the server detected that it already has the EP-SV Installed.
[Error Type] When performing installation, the server has notified a SOAP Fault indicating that the device already has
Job Fail EP-SV installed on the EP system.
[Fault Content] Code=Client, Subcode=InvalidOperation, Subcode3=AlreadyRegisteredBySV
Recall Status Mismatch (EP System) [Corrective Actions]

[Detection Conditions] Check with the EP Center for the EP contract status and registration status.
If the problem occurs regardless that the EP-SV is not registered in the EP Center, obtain the info9 or
The server detected that it is already in recalled status.
xxx.tgz log and network log immediately after the problem has occurred and contact the support
The server has notified a SOAP Fault indicating that the device is already in recalled status on the EP
department for instructions.
system.
Code=Client, Subcode=InvalidOperation, Subcode3=AlreadyUnregistered
[Corrective Actions] 021-513 SOAP Fault: The MC already registered (EP-DX).
No action is required if this error corresponds to a recall operation. Finish the servicing. [Error Type]
If the error is related to operations other than recall, check whether the EP contract has expired. If it has Job Fail
already expired, no action is required. [Fault Content]
If the problem occurs when the EP contract has not expired yet, obtain the info9 or xxx.tgz log and EP-DX Installation Conflict (EP System)
network log immediately after the problem has occurred and contact the support department for
instructions.
When performing installation, the server detected that it already has the EP-DX Installed.
When performing installation, the server has notified a SOAP Fault indicating that the device already has
021-511 SOAP Fault: The MC already registered (WEP). EP-DX installed on the EP System.
[Error Type] Code=Client, Subcode=InvalidOperation, Subcode3=AlreadyRegisteredByDX
[Fault Content] Check with the EP Center for the EP contract status and registration status.
Installation Status Mismatch (EP System) If the problem occurs regardless that the EP-DX is not registered in the EP Center, obtain the info9 or
[Detection Conditions] xxx.tgz log and network log immediately after the problem has occurred and contact the support
When performing installation, the server detected that it already has the WEP Installed.
WEP installed on the EP system. 021-514 SOAP Fault: The MC already registered (EP-TRESS).
Code=Client, Subcode=InvalidOperation, Subcode3=AlreadyRegistered [Error Type]
Check with the EP Center for the EP contract status and registration status. [Fault Content]
If the problem occurs regardless that the WEP is not registered in the EP Center, obtain the info9 or TRESS Installation Conflict (EP System)
xxx.tgz log and network log immediately after the problem has occurred and contact the support
When performing installation, the server detected that it already has the TRESS Installed.
021-512 SOAP Fault: The MC already registered (EP-SV). EP-TRESS installed on the EP System.

2-391
Code=Client, Subcode=InvalidOperation, Subcode3=AlreadyRegisteredByTRESS [Fault Content]

[Corrective Actions] Communication Failure (EP Center)
Check with the EP Center for the EP contract status and registration status. [Detection Conditions]
If the problem occurs regardless that the EP-TRESS is not registered in the EP Center, obtain the info9 The server detected communication failure with the EP Center.
or xxx.tgz log and network log immediately after the problem has occurred and contact the support
The server has notified a SOAP Fault indicating that communication failure has occurred between the
Edge Server (EPA-Server for configurations installed with EPA) and its back-end.
Code=Server, Subcode=NextServiceNotRespond
021-515 SOAP Fault: An invalid product code detected. [Corrective Actions]
[Error Type] Check with the EP Center for the system operation status.
Job Fail If a failure has occurred in the EP Center, retry the operation from the UI after the EP Center has
[Fault Content] recovered.
Invalid Product Code If the problem persists although the EP Center has recovered, obtain the info9 or xxx.tgz log and network
log immediately after the problem has occurred and contact the support department for instructions.
The server detected an invalid product code.
The server has notified a SOAP Fault indicating that the product code included in the message from the
021-518 SOAP Fault: An internal error occurred on server.
device is invalid. [Error Type]
Code=Client, Subcode=InvalidOperation, Subcode3=InvalidProductCode Job Fail
Turn the power OFF then ON. Internal Error (Edge Server)
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has [Detection Conditions]
An internal error has occurred in the server.
The server has notified a SOAP Fault indicating that an internal error has occurred in the Edge Server.
021-516 SOAP Fault: An invalid serial number detected. Code=Server, Subcode=InternalError
Job Fail Check with the EP Center for the system operation status.
[Fault Content] If a failure has occurred in the EP Center, retry the operation from the UI after the EP Center has
recovered.
Invalid Serial Number
If the problem persists although the EP Center has recovered, obtain the info9 or xxx.tgz log and network
[Detection Conditions] log immediately after the problem has occurred and contact the support department for instructions.
The server detected an invalid serial number.
The server has notified a SOAP Fault indicating that the serial number included in the message from the
device is invalid. 021-519 SOAP Fault: Service is temporarily unavailable.
Code=Client, Subcode=InvalidOperation, Subcode3=InvalidSerialNumber [Error Type]
Turn the power OFF then ON. [Fault Content]
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has High Load Status Detected (EP Center)
occurred and contact the support department for instructions. [Detection Conditions]
The server detected a high load status in the EP Center.
021-517 SOAP Fault: The service not responded. The server has notified a SOAP Fault indicating that EP Center is in high load status.
[Error Type] Code=Server, Subcode=ServiceTemporarilyUnavailable
Check with the EP Center for the system operation status.
If a failure has occurred in the EP Center, retry the operation from the UI after the EP Center has For the BB-Direct configuration:
recovered. – Check the EP proxy server settings. (Chain-Link (920-035~920-039) or KO settings)
If the problem persists although the EP Center has recovered, obtain the info9 or xxx.tgz log and network For the EPA-Server configuration:
log immediately after the problem has occurred and contact the support department for instructions.
– Check the EP server settings. (Chain-Link (920-003~920-006))
If the problem persists after checking the above settings, there may be a network failure. Contact the
021-520 Couldn't connect to CA. client's Network Administrator.
[Error Type] If the problem persists in a properly functioning network, obtain the info9 or xxx.tgz log and network log
immediately after the problem has occurred and contact the support department for instructions.
Job Fail
[Fault Content] 021-522 A miscellaneous CA comm error has detected.
CA Communication Error [Error Type]
A communication error has occurred when obtaining the EP certificate. [Fault Content]
secep returned ""SECEP_COM_ERROR"". Certificate Library Error
Check the following. An error has occurred in the certificate library.
– Check the connection of the LAN cable. secep returned a uncategorized error during CA communication.
– Check the default gateway settings. (Uncategorized errors when no communications were made are internal errors)
– Check the subnet mask settings. [Corrective Actions]
For the BB-Direct configuration: Check the following.
– Check the EP proxy server settings. (Chain-Link (920-035~920-039) or KO settings) – Check the connection of the LAN cable.
For the EPA-Server configuration: – Check the default gateway settings.
– Check the EP server settings. (Chain-Link (920-003~920-006)) – Check the subnet mask settings.
If the problem persists after checking the above settings, there may be a network failure. Contact the For the BB-Direct configuration:
client's Network Administrator. – Check the EP proxy server settings. (Chain-Link (920-035~920-039) or KO settings)
If the problem persists in a properly functioning network, obtain the info9 or xxx.tgz log and network log For the EPA-Server configuration:
– Check the EP server settings. (Chain-Link (920-003~920-006))
If the problem persists after checking the above settings, there may be a network failure. Contact the
021-521 A connection to CA has timed out. client's Network Administrator.
[Error Type] If the problem persists in a properly functioning network, obtain the info9 or xxx.tgz log and network log
Job Fail
[Fault Content]
CA Communication Timeout
021-523 An internal error has occurred.
Job Fail
Timeout has occurred when obtaining the EP certificate.
secep returned ""SECEP_TIMEOU"". [Fault Content]
[Corrective Actions] Internal Error
Check the following. [Detection Conditions]

– Check the connection of the LAN cable. Software failure where processing can still continue was detected.
– Check the default gateway settings. Or, a memory access error where processing can still continue was detected.
– Check the subnet mask settings. Or, libcURL returned ""CURLE_SEND_ERROR"".

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Or, libcURL returned ""CURLE_RECV_ERROR"". 021-526 A miscellaneous http session error has detected.
If the SOAP port stops, start. Job Fail
If the situation is not improved, power OFF then ON.
[Fault Content]
If the situation is still not improved, obtain the pfshowinfo9 log and network log immediately after the
problem occurs, and contact the support division for directions. Communication Library Error
2.5.1 Log collection/extraction tool function explanation [Detection Conditions]

When the aggregation server is installed but its version is 1.0.x, the function of updating software is not An error has occurred in the communication library.
supported. So check the logs on the aggregation server. libcURL returned an uncategorized error.
021-524 A registeration conflict has detected. [Corrective Actions]
[Error Type] Turn the power OFF then ON.
Job Fail
Installation Status Mismatch
021-527 An invalid message has received.
Although installation was instructed, it was detected internally that the status is "Installed".
[Error Type]
Job Fail
At the start of the installation process, it was detected that the system data ""Installation Status" is not set
to "Not Installed". [Fault Content]
[Corrective Actions] Invalid Communication Message (Edge Server)
Turn the power OFF then ON. [Detection Conditions]
If the problem persists, use Chain-Link(920-001) to change "Installation Status" to "Not Installed" and An invalid message was received from the server.
retry the operation. libcURL returned ""HTTP Status: 4XX"".
If the problem persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and Or, an invalid SOAP Fault was received. (e.g. An unknown code or subcode, etc.)
Or, an invalid SOAP Response was received.
021-525 An unregistration conflict has detected. Turn the power OFF then ON.
[Error Type] If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
Job Fail occurred and contact the support department for instructions.
Recall Status Mismatch 021-528 A communication settings was set as disabled.

Although recall was instructed, it was detected internally that the status is "Recalled". Job Fail
At the start of the recall process, it was detected that the system data ""Installation Status" is not set to [Fault Content]
"Installed". Communication Setting Error
At the start of communication, a setting that does not allow communication was detected.
If the problem persists, use Chain-Link(920-001) to change "Installation Status" to "Installed" and retry
At the start of the communication, it was detected that the system data "Installation Status" is set to "Not
the operation. Installed".
If the problem persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and
2.5.1 Log collection/extraction tool function explanation Turn the power OFF then ON.
If the problem persists, check the EP Center for the EP contract status and registration status. If it has [Detection Conditions]
been verified as "Installed", use Chain-Link (920-001) to change "Installation Status" to "Installed" The software update server has detected a big load on itself.
and retry the operation.
The software update server has sent this machine an answering message showing it has a big load.
occurred and contact the support department for instructions. [Corrective Actions]
2.5.1 Log collection/extraction tool function explanation Wait for a while and operate again.
If the problem persists, perform the following in order.
021-529 Device has already latest firmware.
1. Ask the EP center (software update server) about the system operation status.
[Error Type] 2. If the EP center is having a problem, wait until it recovers. As soon as it recovers, retry
job operating from the UI.
[Fault Content] If the situation is not improved in spite of the recovery of the EP center, obtain the pfshowinfo9 log and
The latest version is detected. (Software Update) network log immediately after the problem occurs and contact the support division for directions.
As a result of an inquiry to the software update server about the versions of software this machine 021-532 Found an unsupported ROM set.
has, all the ROMs on this machine have been found to have the latest version of software. [Error Type]
If this error is detected in spite of the latest version of software, ask the EP center (software update [Fault Content]
server) about the system operation status.
An unsupported set of ROM versions is detected. (Software Update)
021-530 An internal error has occurred on update server. [Detection Conditions]
[Error Type] As a result of an inquiry to the software update server about the versions of software this machine
job has, this machine has been found to have a combination of ROM versions an update on which is not
[Fault Content] supported by EP.
An error internal to the server (Software Update) [Corrective Actions]

[Detection Conditions] Do upgrade using FirmWare DownLoad Software.
The software update server has detected an internal error. 021-533 Software Update unoperational by user.
The software update server has sent this machine an answering message showing it detected an internal [Error Type]
error.
job
Wait for a while and operate again.
The user cannot do an update. (Software Update)
If the problem persists, perform the following in order.
1. Ask the EP center (software update server) about the system operation status.
As a result of an inquiry to the software update server about the versions of software this machine
2. If the EP center is having a problem, wait until it recovers. As soon as it recovers, retry
has, this machine has been found to have a combination of ROM versions that prohibits the key
operating from the UI.
operator (KO) from doing update.
If the situation is not improved in spite of the recovery of the EP center, obtain the pfshowinfo9 log and
network log immediately after the problem occurs and contact the support division for directions.
Do upgrade using FirmWare DownLoad Software.
021-531 Service is temporarily unavailable on update svr 021-534 Found an unsupported submodule.
job
job
An unsupported submodule is detected. (Software Update)
A big load on the server is detected. (Software Update)

2-395

As a result of an inquiry to the software update server about the versions of software this machine While the USB-connected accessory is being started, that is, before it is ready, a job has been
has, this machine has been found to have a submodule among its ROMs which is excluded from started.
software update. [Corrective Actions]
[Corrective Actions] Wait for a specific time (default: 3 min.) for USB Accessory to start before rerunning the job with
Do upgrade using FirmWare DownLoad Software. which the Fail has occurred.
021-535 Found an unsupported peripheral. ( If the accessory is not ready after the above-mentioned period of time, this machine will display 021-212
on the panel. In this case, take the corrective action for 021-212. )
[Error Type] If the problem persists, collect the pfshowinfo9 log and network log following 2.5.1 LOG immediately after
job the occurrence of the problem, and then contact the support divison for directions.
An unsupported accessory is detected. (Softwae Update) 021-731 EP Accessory - Function Disabled
As a result of an inquiry to the software update server about the versions of software this machine
Job Fail
has, this machine has been found to be equipped with an accessory which is excluded from EP
software update. [Fault Content]
[Corrective Actions] EP Accessory - Disabled Function
Do upgrade using FirmWare DownLoad Software. [Detection Conditions]

When MDSS is connected and color copying is prohibited using the Coin Kit, a color copy job was
021-700 Accessory Failure requested.
job Check the settings.
[Fault Content]
021-732 EP Accessory Error732
EP Accessory - Service Canceled By Disable-USB Accessory Failure or Disconnect
[Error Type]
Job Fail
With one of the following USB-related Local Fails occurring, a job has been started.
021-210 USB IC Card Reader connection error
[Fault Content]
EP Accessory - Service Canceled By Disable
021-211 USB IC Card Reader broken
021-212 USB IC Card Reader preparing error [Detection Conditions]
[Corrective Actions] With an accessory installed, the card was missing, insufficient fee paid or a shortage of card value.
Check the occurring Local Fail (described later) and take the corrective action for the Fault Code [Corrective Actions]
before rerunning the job with which the Fail has occurred. Insert a Xerox card, copy card or cash into the accessory, and ensure that there are sufficient fees
(One of the Fault Codes 021-210, 021-211 and 021-212 is occurring.) or card value.
If the problem persists, collect the pfshowinfo9 log and network log following 2.5.1 LOG immediately after If the problem persists, perform the following procedure to repair it.
the occurrence of the problem, and then contact the support division for directions. OF-09 Common Job Fail
OF-09 Common Job Fail 021-733 EP Accessory Error733
021-701 Accessory Preparing [Error Type]
job [Fault Content]
[Fault Content] EP Accessory Service Canceled By Color Mode Restriction
EP Accessory - Service Canceled By Disable-USB Accessory Preparing [Detection Conditions]
With an accessory installed, there was Color Mode Restriction or the upper limit was reached.
[Corrective Actions] 021-771 Maintenance Request Fail (EP-DX)
Operate the Color Restriction Key SW to allow Color. Or, replace the card with another card that [Error Type]
does not reach its upper limit in Color mode.
Job Fail
[Fault Content]
EP-DX - Inspection/Repair/Preliminary Diagnostic request failed.
021-750 U Parts Request Fail (EP-SV)
[Error Type] Inspection/Repair/Preliminary Diagnostic request failed.
Job Fail
Fax Card returned NG because the line was busy.
EP-SV - Used Parts Collection order failed. Check that the telephone line is connected. Wait and send the request again.
[Detection Conditions] If the problem persists, contact the Telephone Center directly.
When the Used Parts Collection Order was processed, an error was sent by the EP-SV. Check the following too:
[Corrective Actions] OF-11 FAX Job Fail
Contact the telephone center. 021-772 EPDX Install, Remove Error
021-751 Maintenance Request Fail (EP-SV) [Error Type]
[Fault Content] EP-DX - Installation/Removal failed.
EP-SV - Inspection/Repair/Preliminary Diagnostic request failed. [Detection Conditions]
[Detection Conditions] The system detected that the EP-DX - installation/removal has failed because it was absent at
When an Inspection/Repair/Preliminary Diagnostic Request was processed, an error was sent by power ON.
the EP-SV. Fax Card returned NG because the line was busy.
Check that the telephone line is connected. Wait and send the request again. Check that the telephone line is connected. Wait and send the request again.
If the problem persists, perform the following procedure to repair it. If the problem persists, contact the Telephone Center directly.
OF-11 Fax Job Fail Check the following too:
021-770 U Parts Request Fail (EP-DX) OF-11 FAX Job Fail
[Error Type] 021-941 EP - Scan Service Paused By Disable

EP-DX - Used Parts Collection order failed. [Fault Content]
[Detection Conditions] EP Accessory - Scan Service Paused By Disable
EP-DX - Used Parts Collection order failure was detected. [Detection Conditions]
Check that the telephone line is connected. Wait and send the request again. [Corrective Actions]
If the problem persists, contact the Telephone Center directly. Insert a Xerox card, copy card or cash into the accessory, and ensure that there are sufficient fees
Check the following too: or card value.
OF-11 FAX Job Fail 021-942 EP - Scan Service Paused By Color Mode

2-397
[Error Type] 021-945 EP - Service Paused By Disable

EP Accessory - Scan Service Paused By Color Mode Restriction [Fault Content]
[Detection Conditions] EP Accessory - Service Paused By Disable
With an accessory installed, there was Color Mode Restriction or the upper limit was reached. [Detection Conditions]
Operate the Color Restriction Key SW to allow Color. Or, replace the card with another card that [Corrective Actions]
does not reach its upper limit in Color mode.
Insert a Xerox card, copy card or cash into the accessory, and ensure that there are sufficient fees
021-943 EP - Print Service Paused By Disable or card value.
[Error Type] 021-946 EP - Service Paused By Color Mode
EP Accessory - Print Service Paused By Disable [Fault Content]
[Detection Conditions] EP Accessory - Service Paused By Color Mode Restriction
With an accessory installed, the card was missing, insufficient fee paid or a shortage of card value. [Detection Conditions]
[Corrective Actions] With an accessory installed, there was Color Mode Restriction or the upper limit was reached.
Insert a Xerox card, copy card or cash into the accessory, and ensure that there are sufficient fees [Corrective Actions]
or card value.
Operate the Color Restriction Key SW to allow Color. Or, replace the card with another card that
021-944 EP - Print Service Paused By Color Mode does not reach its upper limit in Color mode.
[Error Type] 021-947 Subtractive Accessory Disable (Scan)
Operation [Error Type]
[Fault Content] Operation Fail
EP Accessory - Print Service Paused By Color Mode Restriction [Fault Content]
[Detection Conditions] The remaining rate Subtractive Accessory has is insufficient. (Scan Service Paused By Subtractive
The following were detected when an accessory was installed: Accessory Disable)
1. "Color Print Prohibited" is set in the machine. [Detection Conditions]
When color is prohibited, this error will appear when "Black" is not specified for printing from the PC even This occurs during document scanning or direct copy.
if the printed document contains only B/W pages. If with ICCG + Dispensor or Coin Kit connected, IITsc detects that the remaining rate the Dispensor or
2. The number of color print sheets of the Accessory (= DocuLyzer) that is installed to the Coin Kit has is insufficient, it causes a job to be temporarily stopped.
machine has reached the upper limit.
<<Detailed Explanation>> The "Color Current Count Value for Each Output Color" in the Card that is
In the case of Dispensor, insert a card that has a remaining rate enough to continue the job. In the
inserted into the DocuLyzer has reached the "Upper Limit for Each Output Color" that is stored in the
case of Coin Kit, add a necessary amount of money to continue the job.
DocuLyzer.
* In Taiga, (1) will occur but (2) will not. 021-948 Subtractive Accessory Disable (Print)
1. Operate the color limit keys in the machine to allow color print. Operation Fail
Or, use the Printer Driver in the PC to instruct printing in "Black" mode (instructing "Auto" or "Color" will [Fault Content]
not improve the situation.) The remaining rate Subtractive Accessory has is insufficient. (Print Service Paused By Subtractive
(2-1) In DocuLyzer, reset the "Color Current Count Value for Each Output Color" of the target card. Accessory Disable)
(2-2) Insert a card with count that has not reached the upper limit of the color count.
This occurs during printing on paper or direct copy.
If with ICCG + Dispensor or Coin Kit connected, IOTsc detects that the remaining rate the Dispensor or
Coin Kit has is insufficient, it causes a job to be temporarily stopped.
021-949 Subtractive Accessory Disable
[Error Type]
Operation Fail
[Fault Content]
The remaining rate Subtractive Accessory has is insufficient. (Service Paused By Subtractive
Accessory Disable)
This occurs only when a job is temporarily stopped, not while a job is in progress.
*This occurs if a job stops due to a non-accessory factor and the card is then extracted and then starting
the job is attempted.
If with ICCG + Dispensor or Coin Kit connected, EP-Cont detects that the remaining rate the Dispensor or
Coin Kit has is insufficient, it causes a job to be temporarily stopped.

2-399
023-600 Held Down Key Error(UI-Panel) 023-601 Held Down Softkey Error(UI-Panel)
record record
A Key is held down. The Touch Panel is held down.
[This is a hidden Fail.] [This is a hidden Fail.]
A hard key on the panel has been found to be held down for one or more consecutive minutes. The Touch Panel has been found to be held down for one or more consecutive minutes.
This is a Fail to convey a message. No action is required. This is a Fail to convey a message. No action is required.

2-401
024-340 IOT-ESS Communication Fail 1 OF-06 IOT System Fail
No need to replace the ESS PWB.
[Error Type]
Sub System Fail 024-343 IOT-ESS Communication Fail 4
(IOT): Sub System Fail
MCU sending error detected by Controller [Fault Content]
(Invalid parameter was used) (IOT):
[Detection Conditions] MCU sending error detected by Controller
An abnormal parameter is set as the argument for the Send function. (Message length error)
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. A transmission failure occurred as the ACK could not be received after 2 resend attempts. (The
OF-06 IOT System Fail message length of the sent Message Packet is incorrect.)
No need to replace the ESS PWB. [Corrective Actions]

024-341 IOT-ESS Communication Fail 2
OF-06 IOT System Fail
[Error Type] No need to replace the ESS PWB.
Sub System Fail
[Fault Content]
(IOT):
[Error Type]
Sub System Fail
MCU sending error detected by Controller
(Sequence No. error) [Fault Content]
[Detection Conditions] (IOT):
MCU sending error detected by Controller
A transmission failure occurred as the ACK could not be received after 2 resend attempts. (The
Sequencing No. of the sent Message Packet is incorrect.) (Check code error)
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. A transmission failure occurred as the ACK could not be received after 2 resend attempts. (The
check code of the sent Message Packet is incorrect.)
No need to replace the ESS PWB. [Corrective Actions]
[Error Type] No need to replace the ESS PWB.
Sub System Fail
[Fault Content]
(IOT):
[Error Type]
MCU sending error detected by Controller Sub System Fail
(Packet No. error) [Fault Content]

[Detection Conditions] (IOT):
MCU sending parity error detected by Controller
A transmission failure occurred as the ACK could not be received after 2 resend attempts. (The
Packet No. of the sent Message Packet is incorrect.) [Detection Conditions]
[Corrective Actions] A transmission failure occurred as the ACK could not be received after 2 resend attempts. (A parity
error was detected by hardware of the IOT.)

2-403

Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. A transmission failure occurred as the ACK could not be received after 2 resend attempts. (A
OF-06 IOT System Fail receive abort was detected by the IOT after the header had been recognized.)
The ESS-PWB should be also replaced. [Corrective Actions]
024-347 IOT-ESS Communication Fail 7 Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Error Type]
Sub System Fail
[Fault Content] 024-350 IOT-ESS Communication Fail 10
Imari (IOT): [Error Type]
MCU send framing error detected by Controller Sub System Fail
A transmission failure occurred as the ACK could not be received after 2 resend attempts. (A (IOT):
framing error was detected by hardware of the IOT.) MCU receiving error detected by Controller
[Corrective Actions] (Sequence No. error)
OF-06 IOT System Fail The NAK that notifies of the occurrence of a transmission failure is received. (The Sequence No. of
No need to replace the ESS PWB. the received Message Packet is incorrect.)
024-348 IOT-ESS Communication Fail 8 [Corrective Actions]

[Error Type]
Sub System Fail
[Fault Content]
(IOT):
MCU sending error detected by Controller [Error Type]
(Overrun error) Sub System Fail
A transmission failure occurred as the ACK could not be received after 2 resend attempts. (An (IOT):
overrun error was detected by hardware of the IOT.) MCU receiving error detected by Controller
[Corrective Actions] (Packet No. error)
OF-06 IOT System Fail The NAK that notifies of the occurrence of a transmission failure is received. (The Packet No. of the
No need to replace the ESS PWB. received Message Packet is incorrect.)
024-349 IOT-ESS Communication Fail 9 [Corrective Actions]

[Error Type]
Sub System Fail
The ESS-PWB should be also replaced.
[Fault Content]
(IOT):
MCU sending error detected by Controller [Error Type]
(Receiving abortion error) Sub System Fail
[Fault Content]
MCU receiving error detected by Controller
(Message length error) (Framing error)
The NAK that notifies of the occurrence of a transmission failure is received. (The message length The NAK that notifies of the occurrence of a transmission failure is received. (A framing error was
of the received Message Packet is incorrect.) detected by hardware of the UART.)
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-06 IOT System Fail OF-06 IOT System Fail
(No need to replace the ESS PWB.) (No need to replace the ESS PWB.)
024-353 IOT-ESS Communication Fail 13 024-356 IOT-ESS Communication Fail 16
Sub System Fail Sub System Fail
MCU receiving error detected by Controller MCU receiving overrun error detected by Controller
(Check code error) [Detection Conditions]
[Detection Conditions] The NAK that notifies of the occurrence of a transmission failure is received. (An overrun error was
The NAK that notifies of the occurrence of a transmission failure is received. (The check code of the detected by hardware of the UART.)
received Message Packet is incorrect.) [Corrective Actions]
[Corrective Actions] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. OF-06 IOT System Fail
OF-06 IOT System Fail No need to replace the ESS PWB.
(No need to replace the ESS PWB.) 024-357 IOT-ESS Communication Fail 17
024-354 IOT-ESS Communication Fail 14 [Error Type]
[Error Type] Sub System Fail
Sub System Fail [Fault Content]
[Fault Content] MCU receiving error detected by Controller
MCU receiving error detected by Controller (Receiving abortion error)
(Parity error) [Detection Conditions]
[Detection Conditions] The NAK that notifies of the occurrence of a transmission failure is received. (Abortion of receiving
The NAK that notifies of the occurrence of a transmission failure is received. (A parity error was was detected after the header had been recognized.)
detected by hardware of the UART.) [Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. OF-06 IOT System Fail
OF-06 IOT System Fail (No need to replace the ESS PWB.)
No need to replace the ESS PWB. 024-358 IOT-ESS Communication Fail 18
024-355 IOT-ESS Communication Fail 15 [Error Type]
[Error Type] Sub System Fail
Sub System Fail [Fault Content]
[Fault Content] Print sequence error detected by Controller. (The paper feed and paper output that are not
MCU receiving error detected by Controller applicable to the NBR are detected.)

2-405
[Detection Conditions] 2. Check the paper size group setting in the Controller and set a correct value.
The paper feed and paper output that are not applicable to the NBR are detected. 3. Refer to Generic Sensor FIP to check the sensor.
OF-06 IOT System Fail 024-362 Page Sync Illegal Start
(No need to replace the ESS PWB.) [Error Type]
024-359 IOT-ESS Communication Fail 19 Sub System Fail
Sub System Fail [Image Output]
[Fault Content] PAGE-SYNC occurred before video output preparation completes.
MCU transmission receiving rrror detected by Controller [Detection Conditions]
(Invalid parameter was used) During IOT output, before the output data was written to FIFO Full, PageSync became active.
Basically, this is not affected by noises but may be affected by excessive noises.
An abnormal parameter is set as the argument for the receiving function.
The ESS PWB should be also replaced.
(No need to replace the ESS PWB.) 024-363 Page Sync Illegal Stop
024-360 IOT-ESS Initialization Fail [Error Type]
Sub System Fail
[Error Type]
Sub System Fail
[Fault Content]
[Image Output]
[Fault Content]
PAGE-SYNC completion error during video output
Initialization error between IOT-ESS
At IOT output, PageSync is negated before the specified paper size is output. Basically, this is not
The IOT Driver initialization failed.
affected by noises but may be affected by excessive noises.
(No need to replace the ESS PWB.)
The ESS PWB should be also replaced.
024-361 Invalid IOT PaperSizeGroup Info 024-364 DMA Transfer Fail
Sub System Fail
Sub System Fail
The paper size group data is different between the ESS and the IOT. [Image Output]
[Detection Conditions] DMA Transfer Error
The paper size group setting in the Controller does not match the paper size group data detected by [Detection Conditions]
the IOT.
During Reduce/Enlarge, reduction/enlargement was not completed even though the specified data
[Corrective Actions] was entered. This is probably caused by the SW failure or garbage data (RAM/HDD).
1. Initialize the NVM (user area).
[Corrective Actions] OF-02 After performing the operation in HDD System Fail
Turn the power OFF then ON. If the problem persists, perform the following. OF-01 Common System Fail
1. Pull out and insert the System Memory to check the installation. 024-368 PCI Error
2. Replace the RAM. [Error Type]
3. If the problem persists, perform the procedures in "OF-02 HDD System Fail".
Sub System Fail
4. If the problem persists, perform the procedures in "OF-01 Common System Fail".
[Fault Content]
024-365 Overflow on Loop Back Write BUTTON: [Image Output]
[Error Type] PCI Bus Error
[Fault Content] PCI access error occurred due to a faulty PCI bus.
Loopback Write Overflow [Corrective Actions]
[Detection Conditions] Turn the power OFF then ON. If the problem persists, perform the following procedures in sequence
The extended data exceeded the reserved buffer size. to repair it.
[Corrective Actions] OF-02 After performing the operation in HDD System Fail
This failure is currently not displayed.
024-366 JBIG Library Other Fail 024-370 Marker Code Detection Fail
Sub System Fail
Sub System Fail
Marker Code Detection Error
Other errors in JBIG Lib
Not in use now. During Enlarge, when the file was enlarged only by the specified size, the end code (FF02) cannot
be found in the compressed data.
Turn the power OFF then ON. If the problem persists, perform the following.
Turn the power OFF then ON. If the problem persists, perform the following.
1. Replace the ESS PWB.
• When it occurs only for certain documents (there is a high possibility that the S/W is faulty).
024-367 Decompress Other Fail 1. Change the Print mode (Normal/High Quality/High Resolution).
[Error Type] 2. This may occur when the RAM size is changed.
Sub System Fail A. Change the installed RAM size.
[Fault Content] B. Change the RAM size. (Change the port settings or the receive buffer size, etc.)
Other errors from Decompress (Extension) If the problem persists, proceed to the following procedure to repair it.
Incorrect LINE SYNC was detected. OF-06 IOT System Faill
1. Incorrect V-SYNC and H-SYNC signals were asserted during IOT output. OF-02 HDD System Fail
2. Data overrun has occurred (caused by the parameter setting error for Panther4). • When it occurs for random or most documents, there is a high possibility that the HW is faulty.
2. only occurs during debugging. 1. Pull out and insert the System Memory to check the installation.
1. is the main cause of error. 2. Replace the RAM.
3. Pull out and insert or replace the cable or back plane between the ESS and the MCU.
Turn the power OFF then ON. If the problem persists, perform the following procedures in sequence
to repair it. OF-01 Common System Fail

2-407
OF-06 IOT System Faill [Error Type]

OF-02 HDD System Fail Sub System Fail
024-371 IOT-ESSCommunication Fail 21 [Fault Content]
[Error Type] RegiCon adjustment value setting error detected by Controller (Incorrect parameter instruction)
[Fault Content] Incorrect color registration adjustment value is sent from the IOT.
The communication between the ESS and IOT has not been established, which is detected by the [Corrective Actions]
Controller. Turn the power OFF then ON. If the problem persists, perform the following.
[Detection Conditions] 1. Replace the harness connecting the ESS and IOT.
When the Controller and IOT are turned ON (including recovery from Power Saver mode), a If the problem persists, perform the following procedure to repair it.
response from the IOT to a request to establish communications from the Controller was not OF-06 IOT System Fail
detected within the specified time.
024-375 IOT-ESSCommunication Fail 24
[Error Type]
OF-06 IOT System Fail Sub System Fail
The ESS PWB should be also replaced. [Fault Content]

DLL receiving error detected by Controller (Incorrect parameter instruction)
[Error Type]
An illegal instruction for IOT Port No., Timeout Time, or Pointer was detected.
Sub System Fail
[Fault Content]
Sending error detected by Controller (Incorrect parameter instruction)
[Detection Conditions] The ESS PWB should be also replaced.
An illegal instruction for IOT Port No., Timeout Time, Pointer, or Transfer Size was detected.
[Error Type]
Sub
(IOT): MCU image signal truncation detected by the Controller
[Error Type]
Occurs when a break in connection is detected at the loopback terminal of the image signal line
Sub System Fail
[Fault Content]
DLL communication failure recovery error detected by Controller
[Detection Conditions] OF-06 IOT System Fail
When a message packet is sent from the Controller, the ACK packet from the IOT cannot be
It may be necessary to change the ESS PWB
received within the specified time after the specified number of retries.
[Corrective Actions] 024-600 Billing Master Counter repair
OF-06 IOT System Fail History
024-374 Regi Con PLL Parameter Fail Repair the Billing Master Counter.
The Billing Master Counter is automatically repaired. The SWKey Backup Counter 1 is automatically repaired.
Only record the data to the history. Only record the data to the history.
024-601 Billing Backup Counter 1 repair 024-605 SWKey Backup Counter 2 repair
History History
Billing Backup Counter 1 Recovery SWKey Backup Counter2 Recovery
The Billing Backup Counter 1 is automatically repaired. The SWKey Backup Counter 2 is automatically repaired.
Only record the data to the history. Only record the data to the history.
024-602 Billing Backup Counter 2 repair 024-606 Billing Meter Type Master Counter repaire
History record
Billing Backup Counter 2 Recovery Billing Meter Type is automatically repaired. (ESS SEEP repaired)
The Billing Backup Counter 2 is automatically repaired. [This is a hidden Fail.]
[Corrective Actions] Billing Meter Type (kept in ESS SEEP) has been automatically repaired.
Only record the data to the history. NOTE:
A Shutdown History report is logged.
024-603 SWKey Master Counter repair
[Error Type]
This is a Fail to convey a message. No action is required.
History
[Fault Content] 024-607 Billing Meter Type Backup Counter 1 repaire
SWKey Master Counter Recovery [Error Type]
[Detection Conditions] record
The SWKey Master Counter is automatically repaired. [Fault Content]

[Corrective Actions] Billing Meter Type is automatically repaired. (ESS NVM repaired)
Only record the data to the history. [Detection Conditions]

[This is a hidden Fail.]
024-604 SWKey Backup Counter 1 repair
Billing Meter Type (kept in ESS NVM) has been automatically repaired.
[Error Type] NOTE:
History
A Shutdown History report is logged.
SWKey Backup Counter1 Recovery
This is a Fail to convey a message. No action is required.
024-608 Billing Meter Type Backup Counter 2 repaire
2-409

record Billing Count Type is automatically repaired. (IOT NVM repaired)
Billing Meter Type is automatically repaired. (IOT NVM repaired) [This is a hidden Fail.]
[Detection Conditions] Billing Count Type (kept in IOT NVM) has been automatically repaired.
[This is a hidden Fail.] NOTE:
Billing Meter Type (kept in IOT NVM) has been automatically repaired. A Shutdown History report is logged.
NOTE: [Corrective Actions]
A Shutdown History report is logged. This is a Fail to convey a message. No action is required.
[Corrective Actions] 024-612 Modal Break Point Master Counter repaire
This is a Fail to convey a message. No action is required. [Error Type]
024-609 Billing CountType Master Counter repaire record
record Modal Break Point is automatically repaired. (ESS SEEP repaired)
Billing Count Type is automatically repaired. (ESS SEEP repaired) [This is a hidden Fail.]
[Detection Conditions] Modal Break Point (kept in ESS SEEP) has been automatically repaired.
Billing Count Type (kept in ESS SEEP) has been automatically repaired. A Shutdown History report is logged.
[Corrective Actions] 024-613 Modal Break Point Backup Counter 1 repaire
024-610 Billing CountType Backup Counter 1 repaire record
record Modal Break Point is automatically repaired. (ESS NVM repaired)
Billing Count Type is automatically repaired. (ESS NVM repaired) [This is a hidden Fail.]
[Detection Conditions] Modal Break Point (kept in ESS NVM) has been automatically repaired.
Billing Count Type (kept in ESS NVM) has been automatically repaired. A Shutdown History report is logged.
[Corrective Actions] 024-614 Modal Break Point Backup Counter 2 repaire
024-611 Billing CountType Backup Counter 2 repaire record
record Modal Break Point is automatically repaired. (IOT NVM repaired)
[This is a hidden Fail.] Job
Modal Break Point (kept in IOT NVM) has been automatically repaired. [Fault Content]
NOTE: Job cancellation due to paper jam
A Shutdown History report is logged. [Detection Conditions]
[Corrective Actions] When paper jam occurs as printing is in progress for a Print Service Job (when Jam Recovery is set
This is a Fail to convey a message. No action is required. to "OFF").
024-700 Shortage memory capacity, or no Hard Disk [Corrective Actions]
[Error Type] Resolve the paper jam and print again.
Job Fail 024-703 Booklet Sheets Count Over While Printing Fail
A job that could not be printed due to unfulfilled conditions such as [Insufficient System Memory] or Booklet Sheets Count Over While Printing Fail
[HDD Not Installed] was received [Error Type]
This machine, which satisfies conditions 1 and 2, was instructed to perform a job that has any of [Fault Content]
these - AnalogWaterMark/HybridWaterMark/UUID added to it.
Booklet number of sheets exceeded Fail has occurred during printing.
# Condition 1 #
Any of the SW options "Paper Security Kit", "Annotation Kit", or "Sakura Paper Kit" is enabled. Note
that this includes cases where two or more options are enabled. After printing has started, it was detected that it had exceeded the maximum number of sheets for
Booklet.
# Condition 2 #
The HDD is not installed on the Controller board, or the system memory capacity is insufficient to [Corrective Actions]
operate the SW options enabled in Condition 1. Change the paper with one of lighter weight so as not to exceed the maximum output limit.
[Corrective Actions] 024-742 Print Booklet sheets counts over
1. Install the HDD on the Controller board. [Error Type]
2. Install the memory capacity required by the SW options enabled in Condition 1 on the Controller Job Fail
board (the required capacity depends on the machine model)
[Fault Content]
024-701 Invalid instruction of face inversion A printer job whose paper quantity exceeds Booklet Paper Quantity is canceled.
job
The number of sheets per set exceeds a specific allowable number for Booklet.
[Fault Content] * This fault is detected at the start of print.
Job cancellation due to the invalid Invert instruction – If the number of sheets is larger by one, automatically only saddle stitching is deselected and
[Detection Conditions] the sheets become folded in half for output.
IOTsc has detected that the device has been instructed to print paper that is not invertible. – If folding is only selected, an allowable number of sheets per set are automatically folded for
output.
(E.g.)
– Coil punch x Tab paper x Invert instruction [Corrective Actions]
– Paper size/type not invertible x Invert instruction Choose creation of every Booklet using a maximum number of sheets, or deselect Booklet.
[Corrective Actions] *When every Booklet is created using a maximum number of sheets, a specific signature is laid out
on top of each booklet consisting of the max number of sheets.
Instruct the device in the way that enables it to invert paper for reoutput.
024-702 Paper Jam OF-09 Common Job Fail

2-411
024-746 Print Request Failure-Paper [Fault Content]

[Error Type] A printer job whose paper quantity exceeds Booklet Paper Quantity is canceled. (This occurs with a
job without simplex/duplex setting.)
Job Fail
[Fault Content]
This fault is detected at the start of print.
There are parameters that are incompatible with the specified paper type.
The number of sheets per set for printer print exceeds a specific allowable number for Booklet.
[Detection Conditions] – If the number of sheets is larger by one, automatically only saddle stitching is deselected and
The paper type specified by the job is incompatible with options such as Paper Tray, Output Tray, the sheets become folded in three for output.
Automatic 2 Sided Print/Staple (E.g. Auto 2-Sided Print is specified for Transparencies). – If folding is only selected, an allowable number of sheets per set are automatically folded for
[Corrective Actions] output.
Do not specify parameters that are incompatible with the specified paper type. Because the Print Service operation of setting simplex/duplex is done by Driver, only the operation
without simplex/duplex setting is done by the machine.
024-747 Print Instruction Fail
As a detection of this Fail causes a job to be canceled, a message is only displayed indicating the
[Error Type] job is canceled.
[Fault Content] Choose creation of every Booklet using a maximum number of sheets, or deselect Booklet.
Operation cannot be continued due to combination of unprintable parameters (stored file size, paper *When every Booklet is created using a maximum number of sheets, a specific signature is laid out
size, paper tray, duplex command, output tray) on top of each booklet consisting of the max number of sheets.
[Detection Conditions] If the problem still persists, go to the following procedure to resolve it.
The specified combination of parameters (stored file size, paper size, paper tray, duplex command, OF-09 Common Job Fail
output tray) cannot be executed or continued.
024-900 Upper Tray Out Of Place
When a job cannot continue due to component failure when [Start] button is pressed after a
temporary interruption due to a component failure during a print operation, this error is also [Error Type]
displayed. operation
Change the print parameter and print again. Upper Tray is out of place.
024-748 Bates Numbering Digit Over [Detection Conditions]
[Error Type] A tray above the paper tray selected was "out of place" so it was decided that paper feed was
impossible.
job
This fault occurs depending on the configuration of the paper transport in the engine.(This occurs
[Fault Content] only with Front C Path Engine.)
The number of Bates Numbering digits is exceeded. [Corrective Actions]
[Detection Conditions] If the status of the tray being out of place is not cleared, do the same procedure as the CE recovery
In the process of printing Bates Numbering, a maximum number of 9 or the user-specified number action for xxTray Out Of Place.
of digits is exceeded.
024-910 Tray1 size mismatch
[Error Type]
Reduce the number of documents to less than the user-specified number or reduce the number of
numbering digits in order to copy them again. Operation Error
If the problem persists, perform the following. [Fault Content]

OF-09 Common Job Fail Size Mismatch Tray 1: Measured Length Mismatch
024-775 Print Booklet sheets counts over(Not field attachment) [Detection Conditions]
When the paper slow scan direction length is measured on the paper path, the length is different
[Error Type] from the slow scan length for the size detected by the tray.
Job Fail
Load the correct paper in the tray. When the paper slow scan direction length is measured on the paper path, the length is different
If the problem persists, check the sensor using the Generic Sensor Failure FIP. from the slow scan length for the size detected by the tray.
If the problem persists, refer to the following procedure to repair it. [Corrective Actions]
OF-09 Common Job Fail Load the correct paper in the tray.
OF-06 IOT System Faill If the problem persists, check the sensor using the Generic Sensor Failure FIP.
024-911 Tray2 size mismatch If the problem persists, refer to the following procedure to repair it.
[Error Type]
OF-06 IOT System Faill
Operation Error
[Fault Content] 024-914 Tray6 size mismatch
Size Mismatch Tray 2: Measured Length Mismatch [Error Type]
When the paper slow scan direction length is measured on the paper path, the length is different [Fault Content]
from the slow scan length for the size detected by the tray. Size Mismatch Tray 6: Measured Length Mismatch
[Error Type]
Operation Error
[Fault Content] 024-915 Tray7 size mismatch
Size Mismatch Tray 3: Measured Length Mismatch [Error Type]
When the paper slow scan direction length is measured on the paper path, the length is different [Fault Content]
from the slow scan length for the size detected by the tray. Size Mismatch Tray 7: Measured Length Mismatch
[Error Type]
Operation Error
[Fault Content] 024-916 Mix Full Stack
Size Mismatch Tray 4: Measured Length Mismatch

2-413

Operation Face Down Tray1 Paper FULL
Stacker Mix Full Stack (*Includes Z-fold number of page exceeded) The paper output to the Face Down Tray 1 is full.
One of the following conditions was met during Mix Full position detection Clear the paper.
• When paper size of the next job (either in feed direction or width direction) is larger than the If the problem persists, check the sensor using the Generic Sensor Failure FIP.
uppermost paper size loaded for the previous job If the problem persists, refer to the following procedure to repair it.
• When changed to staple mode when the uppermost paper size loaded for the previous job is OF-09 Common Job Fail
less than 279.4mm OF-06 IOT System Faill
• When uppermost paper size loaded for the previous job is "unknown"
024-922 Face Down Tray2 Paper FULL
Remove paper from the Stacker.
[Error Type]
Operation Error
If the problem persists, check the sensor using the Generic Sensor Failure FIP.
If the problem persists, refer to the following procedures in sequence to repair it. [Fault Content]
OF-09 Common Job Fail Face Down Tray2 Paper FULL
OF-06 IOT System Fail [Detection Conditions]
024-917 Stacker Tray Staple Set Over Count The paper output to the Face Down Tray 2 is full.

Clear the paper.
Operation Error
[Fault Content]
If the problem persists, refer to the following procedure to repair it.
Finisher Stacker Tray Set Set Over Count
[Detection Conditions] OF-06 IOT System Faill
The Staple Set Count exceeded 50 sets on the Stacker Tray during the Staple Set Eject operation.
024-923 Operation Y Toner Empty
Replace the Staple No Paper Sensor.
[Error Type]
Operation Error
024-919 FaceUP Tray Close
[Fault Content]
[Error Type] Operation Y Toner Empty
Operation Error
[Fault Content] Printing cannot be continued was detected during color printing because Y toner has run out. Or,
Face Up Tray Close color printing was specified when printing cannot be continued because Y toner has run out.
When output was sent to the Face Up Tray, the Face Up Tray was detected as closed. (This is not Replace the appropriate Toner Cartridge.
treated as an error in Jigen) If the problem persists, check the sensor using the Generic Sensor Failure FIP.
[Corrective Actions] If the problem persists, refer to the following procedure to repair it.
If the problem persists after opening the Face Up Tray Cover, replace the Face Up Tray Sensor or OF-09 Common Job Fail
Face Up Cover. OF-06 IOT System Faill
024-920 Face Down Tray1 Paper FULL 024-924 Operation M Toner Empty
Operation Error Operation Error
Operation M Toner Empty Operation Error
Printing cannot be continued was detected during color printing because M toner has run out. Or, OCT Full Stack
color printing was specified when printing cannot be continued because M toner has run out. [Detection Conditions]
[Corrective Actions] The OCT Full Stack Sensor ON was detected for 5sec consecutively.
Replace the appropriate Toner Cartridge. [Corrective Actions]
If the problem persists, check the sensor using the Generic Sensor Failure FIP. Remove paper from the OCT.
If the problem persists, refer to the following procedure to repair it. If the problem persists, check the sensor using the Generic Sensor Failure FIP.
024-925 Operation C Toner Empty 024-928 Scratch Sheet Compile (A-Fin)
Operation Error
Operation Fail
Operation C Toner Empty
Scratch Sheet Compile (A-Fin)
Printing cannot be continued was detected during color printing because C toner has run out. Or, When abnormal paper (Scratch Sheet), which is notified from the IOT via the Sheet Integrity
color printing was specified when printing cannot be continued because C toner has run out.
command, was output to the Compiler
Replace the appropriate Toner Cartridge. OF-09 Common Job Fail
024-929 Center Tray Full Stack
OF-09 Common Job Fail [Error Type]
OF-06 IOT System Faill Operation
024-926 Punch DustBox Miss Set [Fault Content]

Center Tray Full Stack
[Error Type]
Operation Error
Full stack sensor keeps ON between sheets over the setting times
[Fault Content]
Finisher Punch Dust Box Miss Set
Remove the paper from the Center Tray.
The system detected that the Punch Dust Box was not installed. 024-930 Stacker Tray Full (LargeSize Full)
Install the Punch Dust Box. Operation Error
If the problem persists, check the sensor using the Generic Sensor Failure FIP. [Fault Content]
If the problem persists, refer to the following procedure to repair it. Finisher Stacker Tray Full Stack
OF-09 Common Job Fail (LargeSize Full)
024-927 OCT Full Stack

2-415

The Stack Encoder SNR has counted the specified number of sheets up to the Full Stack (Large During color printing, it was detected that printing cannot be continued because of Y Drum Life End.
Size). Or, color printing was specified when printing cannot be continued because of Y Drum Life End.
Remove paper from the Stacker. Replace the Y Drum Cartridge.
If the problem persists, check the sensor using the Generic Sensor Failure FIP. If the problem persists, perform the following procedure:
If the problem persists, refer to the following procedure to repair it. OF-09 Common Job Fail
OF-09 Common Job Fail OF-06 IOT System Fail
024-931 Staple Dust Full 024-934 Paper kind mismatch
Operation Operation Error
Staple Full was detected. Paper Type Mismatch
1. After Staple Dust near Full, Staple Count is performed and the effective count is detected to have This error occurs when the paper fed is different from that specified in the Controller (Plain paper
reached 5K. and Heavyweight cannot be recognized).
2. Detected when the New Full Sensor did not turn ON even after the effective count has reached 20K [Corrective Actions]
after the Staple Dust Box removal is detected. Load the specified transparencies.
NOTE: If the problem persists after user actions, refer to the following procedure to repair it.
The effective count is the count of Staple frequency for paper with sheet number less than 70. OF-09 Common Job Fail
024-936 Tray 2 paper mismatch
Replace the Staple Dust Box. Check the output of Staple Dust Near Full Sensor. If not detected,
check using NVM763-435~441. [Error Type]
Operation Error
024-932 Staple Box Set Fail
[Fault Content]
[Error Type]
Tray 2 Paper Type Mismatch
Operation
[Fault Content]
1. Transparencies are loaded when a non-transparencies job is performed.
It was detected that the Staple Box is not installed properly.
2. Other paper is loaded when a Transparencies job is is performed
[Detection Conditions] 3. Transparencies with borders was detected.
The Staple Box Set Sensor detected that Box does not exist. Jam occurs when borders were detected by checking transparencies for borders (by the OHP
[Corrective Actions] Sensor) after feeding started.
Check installation of the Staple Dust Box. [Corrective Actions]
Check the Staple Box Set Sensor ON output. If it is OK, replace the Sensor, harness. Use Xerox transparencies without borders.
024-933 Operation Y Drum End of Life If the problem persists, perform the following procedure to repair it.
Operation 024-937 Tray 3 paper mismatch

Operation Y Drum End of Life Operation Error
[Fault Content]
Tray 3 Paper Type Mismatch
1. Transparencies are loaded when a non-transparencies job is performed. Use Xerox transparencies without borders.
2. Other paper is loaded when a Transparencies job is is performed If the problem persists, refer to the following procedure to repair it.
3. Transparencies with borders was detected. OF-09 Common Job Fail
Jam occurs when borders were detected by checking transparencies for borders (by the OHP 024-940 Folder Tray Out Of Place
Sensor) after feeding started.
[Error Type]
Operation Error
Use Xerox transparencies without borders.
[Fault Content]
OF-09 Common Job Fail Folder Tray Out Of Place
024-938 OHP kind mismatch at Tray4 (Not white frame OHP)
Folder Tray Out Of Place
[Error Type]
Operation Error
Set the Folder Tray again.
[Fault Content] If the problem persists, refer to the following procedure to repair it.
BUTTON: Paper Type Mismatch
Transparencies With Borders Detected Tray 4
024-941 Folder Tray Full Stack
1. Transparencies are loaded when a non-transparencies job is performed.
[Error Type]
2. Other paper is loaded when a Transparencies job is is performed Operation Error
3. Transparencies with borders was detected. [Fault Content]

Jam occurs when borders were detected by checking transparencies for borders (by the OHP Folder Tray Full Stack
Sensor) after feeding started. • Full detection/release by Full Sensor. (No Paper Sensor is not installed.)
Use Xerox transparencies. Full Sensor of Folder Tray
OF-09 Common Job Fail Perform the following:
024-939 OHP kind mismatch (Not white frame OHP) 1. Press the Eject button for Tri-Fold paper to remove paper.
[Error Type] 2. This failure is cleared and 024-988 occurs when the Tri-Fold paper output tray is pulled out.
Operation Error 3. Remove paper and install the Tri-Fold paper output tray to clear 024-988 and automatically
continue the job.
[Fault Content] If the problem persists, check the sensor using the Generic Sensor Failure FIP.
Paper Type Mismatch If the problem persists, refer to the following procedure to repair it.
The system is shut down (stop) if Transparencies with borders are detected regardless of the paper OF-09 Common Job Fail
type setting in the Controller.
[Detection Conditions] 024-942 Booklet sheets counts over
Transparencies are loaded when a non-transparencies job is performed. [Error Type]
Other paper is loaded when a Transparencies job is is performed Operation Error
Transparencies with borders was detected. [Fault Content]
Jam occurs when borders were detected by checking transparencies for borders (by the OHP Booklet sheets exceeded
Sensor) after feeding started. [Detection Conditions]
The no. of loaded sheets exceeded the maximum sheets for Booklet.

2-417
• Detected when printing starts [Fault Content]

• When only one sheet is loaded, the system automatically cancel Binding setting only and Tray 1 Out Of Place
output Bi-Fold paper.
• When only folding is specified, the system automatically fold paper by the number of available
The system detected that Tray 1 was not installed.
folding.
Set the tray.
Select "Enable Booklet per upper limit of Booklet sheets" or "Disable Booklet".
• If Booklet is performed in the unit of the upper limit of sheets, Signature imaging is also
performed for that unit. If the problem persists, refer to the following procedure to repair it.
OF-09 Common Job Fail 024-947 Tray 2 Out Of Place
024-943 Booklet Low Staple [Error Type]
[Error Type] Operation Error
Operation Error [Fault Content]
[Fault Content] Tray 2 Out Of Place
Booklet Low Staple [Detection Conditions]
[Detection Conditions] The system detected that Tray 2 was not installed.
Staple needles for both Front and Rear are running low. Or, the Staple Cartridge was detected to be [Corrective Actions]
removed. Set the tray.
Copying is performed until the set is finished and the instruction to replace the Staple Cartridge is If the problem persists, check the sensor using the Generic Sensor Failure FIP.
displayed. If the problem persists, refer to the following procedure to repair it.
Replace the Staple Cartridge.
024-948 Tray 3 Out Of Place
[Error Type]
Operation Error
[Fault Content]
024-945 Booklet Full Stack
Tray 3 Out Of Place
[Error Type]
Operation Error
The system detected that Tray 3 was not installed.
[Fault Content]
Booklet Tray Full Stack
Set the tray.
[Detection Conditions] If the problem persists, check the sensor using the Generic Sensor Failure FIP.
The number of output copies to the Booklet Tray has reached the system data threshold.
Remove the paper.
If the problem persists, check the sensor using Generic Sensor Failure FIP.
[Error Type]
OF-09 Common Job Fail Operation Error
[Fault Content]
Tray 4 Out Of Place
[Error Type]
Operation Error
The system detected that Tray 4 was not installed. Add paper into the appropriate tray.
[Corrective Actions] If the problem persists, check the sensor using the Generic Sensor Failure FIP.
Set the tray. If the problem persists, refer to the following procedure to repair it.
If the problem persists, check the sensor using the Generic Sensor Failure FIP. OF-09 Common Job Fail
If the problem persists, refer to the following procedure to repair it. 024-953 Tray 4 Empty
024-950 Tray 1 Empty Operation Error
Operation Error Tray 4 Empty
Tray 1 Empty No paper in Tray 4 is detected.
No paper in Tray 1 is detected. Add paper into the appropriate tray.
Add paper into the appropriate tray. If the problem persists, refer to the following procedure to repair it.
If the problem persists, refer to the following procedure to repair it. 024-954 Tray SMH Empty
Operation Error Tray SMH Empty
Tray 2 Empty No paper in the Bypass Tray is detected.
If the problem persists, refer to the following procedure to repair it. 024-955 Tray 6 Empty
Operation Error Tray 6 Empty
Tray 3 Empty No paper in Tray 6 is detected.

2-419
If the problem persists, check the sensor using the Generic Sensor Failure FIP. 024-959 Tray1 size mismatch
[Error Type]
Operation Error
024-956 Tray 7 Empty [Fault Content]
[Error Type] (H4-1) Size Mismatch
Operation Error Tray 1 Size Mismatch
Tray 7 Empty The paper size in Tray 1 and the paper size specified for printing are different.
If the problem persists, refer to the following procedure to repair it. 024-960 Tray2 size mismatch
[Error Type]
024-957 Interposer Empty Operation Error
Operation Error (H4-2) Size Mismatch
[Fault Content] Tray 2 Size Mismatch
Interposer Empty [Detection Conditions]
[Detection Conditions] The paper size in Tray 2 and the paper size specified for printing are different.
No paper in the Interposer Tray is detected. [Corrective Actions]
[Corrective Actions] Add paper into the appropriate tray.
Add paper into the appropriate tray. If the problem persists, check the sensor using the Generic Sensor Failure FIP.
If the problem persists, check the sensor using the Generic Sensor Failure FIP. If the problem persists, refer to the following procedure to repair it.
OF-09 Common Job Fail 024-961 Tray3 size mismatch
024-958 SMH size mismatch [Error Type]
[Fault Content] (H4-3) Size Mismatch
Size Mismatch 1 Tray 3 Size Mismatch
SMH Size Mismatch [Detection Conditions]
[Detection Conditions] The paper size in Tray 3 and the paper size specified for printing are different.
The paper size in the SMH tray and the paper size specified for printing are different. [Corrective Actions]
[Corrective Actions] Add paper into the appropriate tray.
024-962 Tray4 size mismatch [Error Type]

[Fault Content] ATS/APS No Destination Error
(H4-4) Size Mismatch ATS/APS NG (Other than No Paper)
Tray 4 Size Mismatch [Detection Conditions]

[Detection Conditions] The paper specified for printing cannot be detected.
The paper size in Tray 4 and the paper size specified for printing are different. [Corrective Actions]
[Corrective Actions] Change the settings. Or, replace the tray.
OF-09 Common Job Fail 024-967 Different width Mix Paper detect (Stapler job)
024-963 Finisher Punch DustBox FULL [Error Type]
operation [Fault Content]

[Fault Content] Mixed Width was detected with the settings only available for stapling the same widths.
Finisher Punch DustBox FULL [Detection Conditions]

[Detection Conditions] Mixed Width was detected with the settings only available for stapling the same widths.
The number of chads has become equal to or over the number that makes the Punch Dust Box full. [Corrective Actions]
[Corrective Actions] Cancel User Staple.
Remove the chads. If the problem persists, check the sensor using the Generic Sensor Failure FIP.
If the problem persists, perform the following: If the problem persists, refer to the following procedure to repair it.
024-965 ATS/APS No Paper (IOTsc detect) 024-968 Stapler/Punch Batting

Operation Error Operation Error

Batting of Staple and Punch (Occurs in FCW-UI only)
ATS/APS No Paper
APS/ATS NG (No Paper) [Detection Conditions]
[Detection Conditions] The Staple and Punch positions were batting.
The paper specified for printing is not loaded in the tray. [Corrective Actions]
[Corrective Actions] Cancel Staple, Punch, or both.
OF-09 Common Job Fail 024-969 Different width Mix Punch
024-966 ATS/APS No Destination Error

2-421

Operation Error Comm: Size Mismatch (Tray 6 Size Mismatch)
Mixed Size Punch The paper size in Tray 6 and the paper size specified for printing are different.
Paper with different widths was detected during printing in the Punch mode. Add paper into the appropriate tray.
Copy: Cancel Punch mode (user intervention) If the problem persists, refer to the following procedure to repair it.
Printer: Cancel Punch mode (auto cancelation) OF-09 Common Job Fail
If the problem persists, check the sensor using the Generic Sensor Failure FIP. 024-973 Tray7 size mismatch
If the problem persists, refer to the following procedure to repair it. [Error Type]
024-970 Tray 6 Out Of Place [Fault Content]
[Error Type] Size Mismatch (Tray 7 Size Mismatch)
Operation Error [Detection Conditions]
[Fault Content] The paper size in Tray 7 and the paper size specified for printing are different.
Tray 6 Out Of Place [Corrective Actions]
[Detection Conditions] Add paper into the appropriate tray.
The system detected that Tray 6 was not installed. If the problem persists, check the sensor using the Generic Sensor Failure FIP.
Set the tray. OF-09 Common Job Fail
If the problem persists, check the sensor using the Generic Sensor Failure FIP. 024-974 Interposer Tray Size Mismatch
024-971 Tray 7 Out Of Place [Fault Content]
[Error Type] Interposer Tray Size Mismatch
[Fault Content] The paper size specified for feeding from the Interposer and the tray size are different.
Tray 7 Out Of Place [Corrective Actions]
[Detection Conditions] Add paper into the appropriate tray.
The system detected that Tray 7 was not installed. If the problem persists, check the sensor using the Generic Sensor Failure FIP.
Set the tray. OF-09 Common Job Fail
If the problem persists, check the sensor using the Generic Sensor Failure FIP. 024-975 Copy Booklet sheets counts over
Operation Error
024-972 Tray6 size mismatch [Fault Content]
[Error Type] No. of Booklet sheets exceeded. (Occurs at the process with no images)
Operation Error
Detected when printing starts 024-978 Booklet Stapler NG
No images for Signature, or the no. of loaded sheets for Printer printing exceeded the maximum [Error Type]
sheets for Booklet.
Operation Error
• When only one sheet is loaded, the system automatically cancel Binding setting only and
output Tri-Fold paper. [Fault Content]
• When only folding is specified, the system automatically fold paper by the number of available Booklet Stapler NG
folding. [Detection Conditions]
Since the Driver performs the image processing for Print Service, the machine performs operations Ready signal remains Not Ready when the specified time has passed since Booklet Staple
without images. operation has begun.
Since the job is canceled when this failure is detected, only the message indicating that the job has [Corrective Actions]
been canceled is displayed.
Check for Staple needles and reload them correctly.
Copy: Cancel Booklet (user intervention)
Printer: Cancel Booklet mode (auto cancelation)
024-979 Stapler Near Empty
Operation Error
024-976 Finisher Staple Status NG
[Fault Content]
[Error Type]
Staple Needle Near Empty, or Staple Needle Feed Failure
Operation Error
(Treat as Empty)
[Fault Content]
Finisher Staple Status NG
Staple Needle Near Empty or Staple Needle Feed Failure was detected.
After the Staple Mot started forward rotation, the Staple Home SNR did not turn ON within 450ms,
Check for Staple needles and reload them correctly.
and after the Staple Mot started reverse rotation, the Stapler Head Home SNR turned ON within
200ms. If the problem persists, refer to the following procedure to repair it.
Check for Staple needles and reload them correctly. 024-980 Finisher Stacker Tray Full
024-977 Stapler Feed Ready Fail [Fault Content]
[Error Type] Finisher Stacker Tray Full Stack
[Fault Content] ## APC4300G##
Stapler Feed Ready Fail [When the B-Fin is installed] & [When the C-Fin/D-Fin is installed w/ Booklet]
[Detection Conditions] This occurs with "Any Output Sizes".
1. Staple Ready SNR=OFF when Staple starts, 2. 13 times or less of stapling operation* [When the C-Fin is installed w/ Booklet]
The Stack Encoder SNR has counted up to the number of sheet that is defined as Full Stack
[Corrective Actions] (Large Size).
Check for Staple needles and reload them correctly. The Stack Encoder SNR has counted up to the number of sheet that is defined as Full Stack
If the problem persists, refer to the following procedure to repair it. (Small Size).

2-423
## Other than APC4300G# ## Stacker Height SNR1 OFF was not detected three times sequentially within 500ms after it had
(C-Fin/D-Fin) When any of the followings is met: started to descend.
• Small size paper full was detected during the Stacker Tray height alignment operation [Corrective Actions]
(downward movement) Remove paper from the Stacker.
• Half was detected at the Stacker Tray height alignment operation (downward movement) Remove obstacles from the Stacker.
during paper eject corresponding to Half Limit 1. The Stacker obstacles is detected.
• Large Size Paper was ejected while the system already detected Large Size Paper Full (Half). 2. The system stops after the last sheet of the set is output in the Staple mode. The system stops
(A-Fin/B-Fin) When any of the followings is met: after the scheduled paper is output in the Staple OFF mode.
• At power ON, the Stacker Height Snr detected the height and the Full Position. After that, the system prohibits use of the Stacker.
• During small size paper output, Full Position was detected during the Stacker Tray height If the problem persists, check the sensor using the Generic Sensor Failure FIP.
alignment operation (downward movement).
• During large size paper output, Half Position (Full Position for large size paper) was detected
during the Stacker Tray height alignment operation (downward movement).
• Paper for Half Limit (large size paper) was ejected while the system has already detected the 024-983 Booklet Tray Full
Half Position (Full Position for large size paper). [Error Type]
[Corrective Actions] Operation Error
Remove paper from the Stacker. [Fault Content]
If the problem persists, check the sensor using the Generic Sensor Failure FIP. Booklet Tray Full was detected.
If the problem persists, refer to the following procedure to repair it. [Detection Conditions]
Booklet Tray Full was detected.
024-981 Finisher TopTray Full [Corrective Actions]
[Error Type] Remove paper from the Booklet Tray.
Operation Error If the problem persists, check the sensor using the Generic Sensor Failure FIP.
[Fault Content] If the problem persists, refer to the following procedure to repair it.
Finisher Top Tray Paper Full OF-09 Common Job Fail
[Detection Conditions] 024-984 Booklet Low Staple F
Finisher Top Tray Paper Full was detected. [Error Type]
[Corrective Actions] Operation Error
Remove paper from the Finisher Top Tray. [Fault Content]
If the problem persists, check the sensor using the Generic Sensor Failure FIP. Booklet Low Staple F
If the problem persists, refer to the following procedure to repair it. [Detection Conditions]
1. Booklet Stapler Low Staple F signal ON was detected just before Stapling operation.
024-982 Stacker Lower Safety warning 2. Booklet Stapler Low Staple F signal was detected at Power ON, at initialization, or when the
[Error Type] interlock was closed.
Operation Error [Corrective Actions]
[Fault Content] Replace the staple cartridge for Booklet.
Finisher Stacker Tray Lower Safety
Stacker Tray Lower Safety SW ON was detected.
Height adjustment did not end within 250msec during Stacker Tray height adjustment for paper 024-985 SMH Stop check
output.
Notice Error Booklet Low Staple R
SMH Pause Check 1. Booklet Stapler Low Staple R signal ON was detected just before Stapling operation.
[Detection Conditions] 2. Booklet Stapler Low Staple R signal was detected at Power ON, at initialization, or when the
interlock was closed.
The SMH Tray stopped running due to an obstruction.
Check the paper size/paper orientation/paper type settings and press the Eject/Set key. Check for Staple needles and reload them correctly.
If the problem persists, refer to the following procedure to repair it. If the problem persists, refer to the following procedure to repair it.
024-987 Envelop Folder Tray Full 024-990 Punch Dust Full
Operation Error
Operation Error
Punch Dust Full
Envelope Folder Tray Full
The specified number of sheets was output after Envelope Tray Near Full had been detected. Punch Dust Box Full is detected

Clear the Punch Dust scrap.
Remove paper from the Envelope Folder Tray.
024-988 Envelop Folder Tray Set Fail
[Error Type]
Operation Error
[Fault Content]
Envelop Folder Tray Set Fail
Monitor the Envelop Tray Set SNR in the interval of 100msec and detect OFF 10 times sequentially.
Set the Envelop Folder Tray properly.
024-989 Booklet Low Staple R
[Error Type]
Operation Error

2-425
025-596 Diag HDD Mentenance Fail 025-597 Diag HDD Initialize Fail
Job Fail Job Fail
An NG occurred when HDD Fail Forecast of Diagnostics was executed. An error occurred when HDD initialization of Diagnostics was executed.
An NG occurred when HDD Fail Forecast of Diagnostics was executed. An error occurred when HDD initialization of Diagnostics was executed.
Perform the following: Perform the following:
1. Pull out and insert the HDD Harness. 1. Pull out and insert the HDD Harness.
2. Replace the HDD. 2. Replace the HDD.

2-427
026-400 Exceed the number of connection of USB Host Fail [Corrective Actions]
[Error Type] When performing simultanous queries on the Address Book in the machine from multiple machine
panel and Web UI input devices, lower the query interval.
Info
[Fault Content] 1. Check whether the Controller ROM is the latest version. If not, upgrade it to the latest.
Failure because the USB Host Port maximum connection has been exceeded
2. If the problem still persists, obtain the "info9 or xxx.tgz" log immediately after the error
[Detection Conditions] occurred, without turning the power OFF then ON.
The number of machines that are connected to the USB Host Port of this machine has exceeded Contact the Support Department and do not replace the ESS-PWB.
the maximum permissible number of connections.
026-702 Adress Book directory service overflow
[Error Type]
Disconnect some of the machines that are connected to this USB Host Port and ensure that the
Job
number of connected machines are below the maximum permissible number of connections.
If the USB Host connected machine is still not operating correctly after the above error has been [Fault Content]
resolved, turn the power OFF then ON. Address Book Directory Service Overflow
026-700 LDAP protocol MAX error [Detection Conditions]
[Error Type] The JRM Directory Service, which is an internal software of the machine, has simultaneously
received two or more requests for the same operation.
Job
[Fault Content]
1. Check whether the Controller ROM is the latest version. If not, upgrade it to the latest.
An undefined LDAP protocol was detected during address book operation.
2. If the problem still persists, obtain the "info9 or xxx.tgz" log immediately after the error occurred,
[Detection Conditions] without turning the power OFF then ON.
It was detected that the error response returned from the server does not exist in the LDAP protocol Contact the Support Department and do not replace the ESS-PWB.
definitions.
026-703 Abort with Logout
The server uses an undefined LDAP protocol that is not supported by the machine.
[Error Type]
job
Perform the following in sequence.
1. Get the procedures for reproducing an error according to the operation that was performed [Fault Content]
when the error occurred. At installation of additional document, authentication is already cancelled.
2. Check whether the Controller ROM is the latest version. If not, upgrade it to the latest. [Detection Conditions]
3. If the problem still persists, obtain the "info9 or xxx.tgz" log immediately after the error When in Fax or Scan services, authentication is cancelled at additional document loading, the job
occurred, without turning the power OFF then ON. will be aborted.
This is caused by mistakes in server settings or client operation. Contact the Support Department "At additional document loading” mentioned here means:
and do not replace the ESS-PWB.
1. When a request to add documents is made (at the end of scanning: Platen: every sheet;
026-701 Adress Book request overflow DADF: every time a document or documents are installed)
[Error Type] 2. When the job is continued with the next document existing.
Job [Corrective Actions]

[Fault Content] Make it impossible for authentication to be cancelled at additional document loading.
Address Book Query Overflow 026-704 DocuWorks Error
The software in the machine was subjected to a large amount of simultaneous address queries from job
multiple machine panel and Web UI input devices. The processing capacity of the JRM directory [Fault Content]
service has been exceeded.
XDW Error

2-429
[Detection Conditions] 026-708 URL data size over

In process of operating DocuWorks Decomposer, there has occurred: a syntax error, use of an [Error Type]
undefined command, a parameter error, damage to DocuWorks File, or an internal error of
job
DocuWorks Decomposer.
Print from DocuWorks Viewer by use of Printer Driver (ART-EX, PCL, etc.). ScanToURL accumulated data size over
026-705 DocuWorks Short of Memory
The size of a ScanToURL job has exceeded the upper limit of the size of scanned data per job that
[Error Type] can be accumulated.
job [Corrective Actions]
[Fault Content] 1. Reduce the resolution level (scanned-image quality), which is a scan parameter, and rerun the job.
XDW Short of Memory 2. Reduce the zoom ratio of the image, which is a scan parameter, and rerun the job. (A3->A4, etc.)
[Detection Conditions] 3. If “Max File Accumulated Data Size” is set to a small value, change it to a larger one.
In process of operating DocuWorks Decomposer, lack of memory has been detected. If the problem still persists, collect the pfshowinfo9 log immediately after the occurrence of the problem
[Corrective Actions] and contact the support division for directions.
Change print mode from “High Resolution” to “Standard” or from “Standard” to “High Speed”. If the 2.5.1 LOG
problem still occurs, add another memory. If the problem persists though the memory has added up 026-709 URL hdd full
to the maximum, print from DocuWorks Viewer by use of Printer Driver (ART-EX, PCL, etc.).
[Error Type]
026-706 DocuWorks Print Prohibited job
job The HDD is full of ScanToURL accumulated data.
XDW Print Prohibited The HDD partition for accumulated ScanToURL data has become full, causibg the job to fail.
DocuWorks Decomposer has processed a DocuWorks document printing of which is prohibited. Wait for some time (approx. one day) until an automatic deletion of documents makes some space
[Corrective Actions] available, and then rerun the job.
As this is a document printing of which is prohibited, enter “Full Access Password,” etc. from If the problem still persists, collect the pfshowinfo9 log immediately after the occurrence of the
DocuWorks Viewer and disable “printing prohibited” and then print it using Printer Driver (ART-EX, problem and contact the support division for directions.
PCL, etc.). 2.5.1 LOG
026-707 DocuWorks Unlock Failed 026-710 S/MIME unsupported cipher decrypt fail
job job
XDW Unlock Failed S/MIME unsupported cipher decrypt fail
In the processing of a security-protected DocuWorks file, either of the password set on the UI panel The device has received a S/MIME encrypted mail that is encrypted by an unsupported encryption
and the XPJL-specified password (set in ContentsBridge Utility) does not match. method.
1. As the default password set on the device or the password entered for printing through 1. Ask the sender of the S/MIME encrypted mail to encrypt the mail by the encryption method (3DES)
ContentsBridgeUtility is incorrect, enter the correct password. and send it.
2. Enter “Full Access Password,” etc. from DocuWorks Viewer and disable “printing prohibited” and 2. Set FIPS140 Authentication Mode of the device to OFF.
then print it using Printer Driver (ART-EX, PCL, etc.). If the problem persists, go to the following and solve it.
2.4.1 Interface(Physical/Logical) [Detection Conditions]
2.4.3 Nothing appears. Not printed. The proxy server could not be detected automatically.
2.4.5 Network Related Details Check Flow 2.5.1 LOG When the proxy server is not manually set up, an automatic attempt is made to obtain the proxy
026-711 Multi-page file size over server setting from the DHCP server. Howerver, the attempt has failed.
For the details, see below:
[Error Type]
– The contents of the obtained PAC file have a problem. (An error occurred during the running of
job
JavaScript.)
[Fault Content] – The PAC file could not be obtained. (Timeout/Connection error)
Multi-page file size over – The PAC file could not be obtained. (No PAC file/Too large file)
[Detection Conditions] – PAC File URL info could not be obtained. (Timeout)
The upper limit size of the multi-page file format generated in scan service has been exceeded. – PAC File URL info could not be obtained. (No URL is included in the response to the inquiry.)
The upper limit of the file size of each multi-page file is defined as follows: [Corrective Actions]
TIFF:2GB-1byte Check the following:
XPS :2GB-1byte – the default Gateway setting
PDF :2GB-1byte – the subnet mask setting
XDW :1GB – the DNS Server address setting
(1GB = 1024x1024x1024 = 2^30 byte) If despite the confirmation of the above settings, the situation has not improved, contact the network
[Corrective Actions] administrator for advice because there is a possibility of a network failure, DHCP Server failure, or
1. Reduce the resolution level (scanned-image quality), which is a scan parameter, and rerun the job. an improper DHCP Server setting. (For example, if the DHCP Server is not set up in the way that
allows it to give back the proxy server address, an erro of this code will occur.)
2. Reduce the number of documents and rerun the job.
The Network Environment check items are as follows:
If the problem still persists, collect the pfshowinfo9 log immediately after the occurrence of the problem
– The HTTP server that provides the PAC file (CFILE) is operating normally, or the server can be
and contact the support division for directions.
reached on the network.
2.5.1 LOG
– The contents of the PAC file have no mistakes in syntax or selected server address, or the file
026-712 HTTP out job overlap error size is 64KB or less.
[Error Type] – The DHCP server that has an entry of CURL info is operating normally, or the server can be
reached on the network.
job
When after the implementation of the corrective actions, the machine has established normal
[Fault Content] communication with the Xerox Communication Server, the fault will be cleared.
An error has occurred in taking out a mailbox document because of the running of a parameter that
cannot be run simultaneously in CWIS.
[Detection Conditions] 2.5.1 Log Collection/Extraction Tool Functional Description
The high compression/OCR processing module has detected that a job that specifies high
compression/OCR processing and is to be taken out using HTTP has started while another job to be
026-714 Couldnt connect to Xerox server or proxy.
sent via the network is undergoing high compression/OCR processing. [Error Type]
As a job specifying high compression/OCR processing is in progress, wait until the job is complete [Fault Content]
and then operate the device again. Network error
026-713 Couldnt detect proxy server automatically. [Detection Conditions]
[Error Type] The machine could not connect to the Xerox Communication Server or the proxy server.
job (A network path problem, an open wire, etc.)
Auto detection of the proxyhas failed. Check the following:

2-431
– the connection of the LAN Cable 026-717 Invalid network settings were found.
– the IP Address setting
[Error Type]
job
[Fault Content]
– the proxy server address setting Setting error
If despite the confirmation of the above settings, the situation has not improved, contact the network [Detection Conditions]
administrator for advice because there is a possibility of a network failure. An invalid or improper network setting has prevented the machine from communicating.
When after the implementation of the corrective actions, the machine has established normal [Corrective Actions]
communication with the Xerox Communication Server, the fault will be cleared. Check the following:
If the network is normal but the situation has not improved, collect the pfshowinfo9 log and network – the IP Address setting
2.5.1 Log Collection/Extraction Tool Functional Description
026-715 Connection to Xerox server has timed out. – the DNS Server address setting
[Error Type] – the proxy server address setting
job – the Xerox Communication Server URL setting
[Fault Content] – Set “Verify the remote server certificate” to “OFF”.
No response from the server If despite the confirmation of the above settings, the situation has not improved, contact the
customer network administrator becasuse there is a possibility of a network failure.
When after the implementation of the corrective actions, the machine has established normal
There is no response from the Xerox Communication Server for a certain period of time, resulting in
a timeout.
[Corrective Actions] log immediately after the occurrence of the problem and contact the support division for directions.
Turn the power OFF then ON. 2.5.1 Log Collection/Extraction Tool Functional Description
When after the implementation of the corrective action, the machine has established normal
026-718 PS Print Instruction Fail
If the situation has not improved, collect the pfshowinfo9 log and network log immediately after the [Error Type]
occurrence of the problem and contact the support division for directions. job
2.5.1 Log Collection/Extraction Tool Functional Description [Fault Content]
026-716 An invalid state message received from server. An erroneous combination of PostScript print instructions (finishing, paper size, paper tray, Duplex
instructions, output tray)
[Error Type]
job
An erroneous combination of print parameters selected (finishing, paper size, paper tray, Duplex
[Fault Content] instructions, output tray) prevents the device from running the job.
A server error is detected.
[Detection Conditions] As to finishing, paper size, paper tray, Duplex instructions, output tray, etc., make reselections and
The Xerox Communication Server has responded with a message indicating an abnormal condition. run the job.
[Corrective Actions] If the problem persists, go to the following and solve it.
Turn the power OFF then ON. OF-09 Common Job Fail
When after the implementation of the corrective action, the machine has established normal 2.4.4 Printed but not properly
communication with the Xerox Communication Server, the fault will be cleared. 2.4.5 Network Related Details Check Flow
If the situation has not improved, collect the pfshowinfo9 log and network log immediately after the
occurrence of the problem and contact the support division for directions.
026-719 Internal error in Scan
[Error Type] 2.5.1 Log Collection/Extraction Tool Functional Description
job 026-722 Media format fail
An error internal to software (during job) job
An internal error has occurred. Media Not Formatted error
[Corrective Actions] Note: Unsupported Formats are included.
Retry the same operation. (during job)
If the problem still persists, obtain the pfshowinfo9 log immediately after the problem occurs, [Detection Conditions]
following 2.5.1 Log Collection/Extraction Tool Functional Description, and contact the support
The Media is not formatted.
division for directions.
Check that the media where scanned documents will be sent is formatted.
026-720 Media full If the problem persists, obtain the pfshowinfo9 log immediately after the problem occurs, following
[Error Type] 2.5.1 Log Collection/Extraction Tool Functional Description, and contact the support division for
job directions.
[Fault Content] 2.5.1 Log Collection/Extraction Tool Functional Description
Media Space Full error (during job) 026-723 Media access fail
The media does not have enough space available. job
Check the media where scanned documents will be sent for available space. Media Access Error
If the problem persists, obtain the pfshowinfo9 log immediately after the problem occurs, following (Occurs when no job is in progress.)
2.5.1 Log Collection/Extraction Tool Functional Description, and contact the support division for NOTE:
directions.
On DMP2009-2 or later, this is used as an error during media browsing.
026-721 Media access fail An attempt to access media has failed for some reason.
job Perform the following in order:
[Fault Content] 1. Check that the media is neither removed nor reinserted while being referred to or that during
Media Access Error (during job) that time, another media is not inserted.
[Detection Conditions] 2. Check that the PC can access any file in the media.
If the problem persists, obtain the pfshowinfo9 log immediately after the problem occurs, following
An attempt to access media has failed for some reason.
2.5.1 Log Collection/Extraction Tool Functional Description, and contact the support division for
[Corrective Actions] directions.
Perform the following in order: 2.5.1 Log Collection/Extraction Tool Functional Description
1. Check that the media exists where scanned documents will be sent.
026-724 Remote Download file size error
2. Check that the PC can access the media where scanned documents will be sent.
3. Check that a file can be created in a specified storage.
[Error Type]
If the problem persists, obtain the pfshowinfo9 log immediately after the problem occurs, following job
2.5.1 Log Collection/Extraction Tool Functional Description, and contact the support division for [Fault Content]
directions. Remote Download File Size Error

2-433

The size of the Remote Download File reported from the EP center is different from that of the 026-728 WSD Scan Network Access Fail
actually downloaded file.
[Error Type]
It is necessary to check the size of the file registered with the EP center and the size stored in the
SW repository. Contact the support division for directions.
[Fault Content]
WSD Scan Network Access Fail
026-725 Remote Download file checksum error
[Error Type] An error occurred during communication with WSD Scan Client.
job
WSD Scan Client cancelled its job.
Remote Download File Checksum Error Check the following:
[Detection Conditions] 1. Check if the destination WSD Scan Client is ready to communicate with this machine via network.
The checksum of the Remote Download File reported from the EP center does not match that of the For example, check the following:
downloaded file. • Network Cable connection
[Corrective Actions] If the problem persists, collect PfShowInfo 8 log at its occurrence and contact the support
It is necessary to check that the checksum registered with the EP center is the same as that stored department for directions.
in the SW repository. Contact the support division for directions. 2.5.1 Description of Log Collection & Extraction Tool Function
026-726 Options inconsistent 026-729 WSD Scan Data Transfer Fail
job job
XPJL detects a msimatch in device configuration information. WSD Scan Data Transfer Fail
The device configuration info included in XPJL does not match the actual configuration. An error occurred during communication with WSD Scan Client.
[Corrective Actions] WSD Scan Client cancelled its job.
Set up the device configuration info on the printer driver screen so that it can match the actual [Corrective Actions]
configuration. Check the following:
026-727 Media filepath fail 1. Check if the destination WSD Scan Client is ready to communicate with this machine via network.
[Error Type]
• The WSD Scan Client has sufficient space available.
Job
• Network Cable connection
[Fault Content] If the problem persists, collect PfShowInfo 8 log at its occurrence and contact the support
Media filepath fail department for directions.
[Detection Conditions] 2.5.1 Description of Log Collection & Extraction Tool Function
The storage path with the specified character string length (including the filename) cannot be 026-730 Can't Detect Paper Size Of Specified Tray
created in the media.
[Error Type]
info
Shorten the specified storage location or the filename.
If the problem persists, perform the following procedure to repair the problem.
[Fault Content]
If the problem still persists, obtain the pfshowinfo9 log immediately after the problem has occurred The paper size of the paper tray selected is unknown.
and contact the support department for instructions.
The paper size of the paper tray selected is unknown. Correct the password that is specified by PJL Command and try again.
[Corrective Actions] 026-734 Can not change to the PJLDIAG MODE
Before running the print job, check the position of the guides to the paper tray selected. [Fault Name]
026-731 PJL PIN Number Fail Can not change to the PJLDIAG MODE
PJL PIN Number Fail Job Fail
Job Fail Unable to transition to the PJL Diag Mode.
Wrong PIN number is detected in the data for PJL Diag. The machine did not transit to PJL Diag Mode because it detected "User Operation in Progress".
[Detection Conditions] (The machine remains in the "User Operation in Progress" state for 1 minute after panel operation
was completed)
The PIN number that is specified by PJL command is different from the number that is calculated
from the machine's serial number using [PIN Code Calculation Function]. [Corrective Actions]
[Corrective Actions] ·Make sure that the job has completed and then try again. Check that the "Communicating" LED is
OFF.
Correct the PIN number that is specified by PJL Command and try again.
·After completing a panel operation, wait for 1 minute or longer before starting the download
026-732 PJL Printcount Range Over Fail operation.
[Fault Name]
PJL Printcount Range Over Fail
[Error Type]
Job Fail
[Fault Content]
Out of range printcount is detected in the data for PJL Diag.
The printcount that is specified by PJL Command has exceeded the machine's Total Impression
Meter value by +100.
Correct the printcount that is specified by PJL Command and try again.
026-733 PJL Password Fail
[Fault Name]
PJL Password Fail
[Error Type]
Job Fail
[Fault Content]
Wrong password is detected in the data for PJL Diag.
The password that is specified by PJL Command is different from the one that is set in the machine.

2-435
027-400 Net Off Line 027-443 DNS renewal failure of dynamic
Info Info
Net Off Line IPv6 - Stateless Auto Setting IP Address 2 is Duplicated
1. Communication is not available due to other failures. Another device with the same IP address as "Stateless Auto Setting Address 2" that is set in this
2. Communication is not available because panel operation is in progress (especially in the CE mode). machine exists in the network.
3. Communication is not available because a third party is using remote access. Bit 1 Duplicated address at autoConfInet6Address[1] of PFRID_IPV6_PROT_AUTO.
[Corrective Actions] When 027-442~027-447 occur simultaneously, the smaller link number is displayed first.
Clear any failure that is indicated by other displayed messages. If the panel operation is in progress, [Corrective Actions]
complete it. If somebody is in remote access, wait for the access to end. Either change the IPv6 "Stateless Auto Setting Address 2" of this device or the IPv6 address of the
If the problem persists, turn the power OFF then ON. other device on the network.
Perform the following. If the problem persists, perform the following procedure:
2.4.3 No Output. No Printout. 1. Check that the IPv6 address that was set by Stateless Address Auto Setting is not being used
by other devices.
2.4.5 Network-related details check flow.
2. Collect failure analysis log and packets.
problem has occurred and contact the support department for instructions. 2.4.1 Interface (Physical/Logical)
2.5.1 Log collection/extraction tool function explanation 2.4.3 No Output. No Printout.
027-442 Duplicat IP address
[Error Type]
Info
Info
IPv6 - Stateless Auto Setting IP Address 1 is Duplicated
Another device with the same IP address as IPv6 "Stateless Auto Setting Address 1" that is set in IPv6 - Stateless Auto Setting IP Address 3 is Duplicated
this machine exists in the network. [Detection Conditions]
Bit 0 Duplicated address at autoConfInet6Address[0] of PFRID_IPV6_PROT_AUTO. Another device with the same IP address as IPv6 "Stateless Auto Setting Address 3" that is set in
When 027-442~027-447 occur simultaneously, the smaller link number is displayed first. this machine exists in the network.
[Corrective Actions] Bit 2 Duplicated address at autoConfInet6Address[2] of PFRID_IPV6_PROT_AUTO.
Either change the IPv6 "Stateless Auto Setting Address 1" of this device or the IPv6 address of the When 027-442~027-447 occur simultaneously, the smaller link number is displayed first.
other device on the network. [Corrective Actions]
If the problem persists, perform the following procedure: Either change the IPv6 "Stateless Auto Setting Address 3" of this device or the IPv6 address of the
1. Check that the IPV6 address that was set by Stateless Address Auto Setting is not being used other device on the network.
by other devices. If the problem persists, perform the following procedure:
2. Collect failure analysis log and packets. 1. Check that the IPv6 address that was set by Stateless Address Auto Setting is not being used
2.4.1 Interface (Physical/Logical) by other devices.
2.4.3 No Output. No Printout. 2. Collect failure analysis log and packets.
2.4.5 Network-Related Details Check Flow 2.4.1 Interface (Physical/Logical)
2.5.1 Log collection/extraction tool function explanation 2.4.3 No Output. No Printout.

2-437

027-445 Illegal IP address Info
Info IPv6 - Link Local IP Address is Duplicated
IPv6 - Manually Set IP Address is Invalid Another device with the same IP address as the IPv6 "Link Local Address" that is set in this machine
exists in the network.
Bit 15 Duplicated address at linkLocalAddress of PFRID_IPV6_PROT_AUTO
The IPv6 "Manual Setting Address" set in the machine is invalid.
When 027-442~027-447 occur simultaneously, the smaller link number is displayed first.
Bit 13 Address assignment error at inet6Address of PFRID_IPV6_PROT_MANUAL.
When 027-442~027-447 occur simultaneously, the smaller link number is displayed first.
Either change the IPv6 "Link Local Address" of this device or the IPv6 address of the other device
[Corrective Actions] on the network.
Change the "IPv6 (Manual Setting Address)" of this machine to the IPv6 address that can be used
as the self-machine address. If the problem persists, perform the following procedure:
1. Check whether the IPv6 address that was automatically set as the Link Local Address is not
1. Check whether IPv6 address that was automatically set as the manual address is using an
used by other devices.
invalid address.
2.4.1 Interface (Physical/Logical)
2.4.1 Interface (Physical/Logical)
2.4.3 No Output. No Printout.
2.4.3 No Output. No Printout.
2.4.5 Network-related Details Check Flow
[Error Type]
[Error Type]
Time Bomb (Information)
Info
[Fault Content]
[Fault Content]
IP Address Duplicated
IPv6 - Automatically Set IP Address is Duplicated
The PC of the same IP address exists on a network.
Another device with the same IP address as the IPv6 "Manual Setting Address" that is set in this
machine exists in the network. [Corrective Actions]
Bit 14 Duplicated address at inet6Address of PFRID_IPV6_PROT_MANUAL Change the IP address of a PC on the network.
When 027-442~027-447 occur simultaneously, the smaller link number is displayed first. Refer to "Network Administrator Guide (User Guide)".
[Corrective Actions] 1. 1-1. For manual address setting, check that the IP address set by the customer is not used for
others.
Change the "IPv6 (Manual Setting Address)" of this machine to the IPv6 address that can be used
as the self-machine address. If the problem persists, perform the following procedure: 1-2. For each of RARP, BOOTP, and DHCP setting, check the server setting environment.
1. Check whether IPv6 address that was automatically set as the manual address is using an 2. Collect failure analysis log and packets.
invalid address. 2.4 NET System Fault Check
2. Collect failure analysis log and packets. 2.4.3 No output is available, no data is printed
2.4.1 Interface (Physical/Logical) 2.4.5 Network-Related Details Check Flow
2.4.3 No Output. No Printout. 2.5.2 Logging/Extraction Tools Operational Instructions
2.4.5 Network-Related Details Check Flow 027-500 SMTP Server Fail for Mail IO
027-447 Duplicat IP address Job Fail
SMTP Server Address Resolution Fail for Mail IO Incorrect POP Server authentication information was detected.
Incorrect SMTP Server name was detected. Specify the correct POP Server authentication information.
[Corrective Actions] 1. Perform 027-501 check and then specify a correct POP User Name.
1. Check with a customer System Administrator that the Mail Server has been launched and the 2. If the problem persists, collect the failure analysis log and packets.
environment is already used for other purposes (such as for PC). 2.4 NET System Fault Check
2. Check that a correct SMTP server address is reflected in the device setting list. 2.4.3 No output is available, no data is printed
2-1. When the SMTP Server address is specified using IP address, set a correct IP address. 2.4.5 Network-Related Details Check Flow
2-2. When the SMTP Server address is specified using FQDN (name: aaa.co.jp), check that the 027-503 POP server communication timeout
FQDN name is correct. Also check that a correct DNS server address is set for the device, and set a
correct IP address. [Error Type]
3. If the problem persists, collect the failure analysis log and packets. job
027-501 POP Server Fail for Mail IO [Fault Content]

Time to communicate with the POP server ran out. (after connection to the server)
[Error Type]
Job Fail
(POPERR_TIMEOUT)
[Fault Content]
POP Server Address Resolution Fail for Mail IO
1. Time-out occurred in communicating with the POP server.
Wait for a while and operate again.
Incorrect POP Server name was detected.
[Corrective Actions] 027-504 Response reception is not expected from server
Specify the correct POP Server name or specify the IP address. [Error Type]
1. Check with a customer System Administrator that the Mail Server has been launched and the job
environment is already used for other purposes (such as for PC). [Fault Content]
2. Check that a correct POP server address is reflected in the device setting list. An internal error. Or an unexpected response was received from the server (at any timing).
2-1. When the POP Server address is specified using IP address, set a correct IP address. [Detection Conditions]
2-2. When the POP Server address is specified using FQDN (name: aaa.co.jp), check that
any area
FQDN name is correct. Also check that a correct DNS server address is set for the device, and
set a correct IP address. [Corrective Actions]
3. If the problem persists, collect the failure analysis log and packets. 1. Repeat the operation.
2.4 NET System Fault Check 027-513 SMB Scan client has no right to access.
2.4.3 No output is available, no data is printed [Error Type]
Job Fail
[Fault Content]
027-502 POP Authentication Fail for Mail IO The SMB scan client does not have access rights (Win9x systems)
Job Fail In Scan to SMB, the user has no right to access the SMB server.
[Fault Content] [The following applies to DMP6-2 and lalter only.]
POP Authentication Fail for Mail IO – The folder with the same name as the specified file name already exists. (MacOS X v10.2)

2-439

Set up the user so that he/she can read or write in a file or folder in the specified placle to save it in. Take any one of the following actions:
[The following applies to DMP6-2 and lalter only.] – Check that network communication between the transfer destination SMB server and this
– Check if there is any folder with the same name as the specified file name. (MacOS X v10.2) machine is available, by the following:
If the problem persists, see the following to obtain a info9 or xxx.tgz log and a network log, and – Check the connection of network cables.
contact the support division for instructions. – Check the TCP/IP settings
2.5.1 Logging/Extraction Tools Functional Instructions – Check for communication through port 137 (UDP), port 138 (UDP), and port 139 (TCP).
027-514 Host name solution error in SMB – Check the following network settings to see if the computer operates as an SMB server.
– Check that the file sharing service for Microsoft network is enabled.
[Error Type]
– Check that NetBIOS over TCP/IP is enabled in the TCP/IP settings.
Job Fail
– Check the file sharing service (communications through port 137 (UDP), port 138 (UDP),
[Fault Content] and port 139 (TCP)) is allowed in the firewall settings.
Unable to resolve hostname during SMB scan – For communication that goes beyond the subnet, check the WINS server settings and check
[Detection Conditions] whether the server name address can be resolved correctly.
Failed to resolve the hostname or server name of the SMB server for DNS access during scanner – Check whether the NetBIOS interface device at the transfer destination SMB server has
(Save to PC) SMB transfer. started (happens in Windows NT4.0 Server/Workstation).
[Corrective Actions] 1. Select the [Start] menu -> [Settings] to open [Control Panel].
2. Open [Services] and select the [Messenger] service.
Check the connection to the DNS. Or, check whether the SMB server name of the transfer
destination has been registered in the DNS. 3. Select the [Start Up], [Auto], [OK], and then [Close].
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem 4. Open [Devices] in [Control Panel] and select the [NetBIOS Interface] device.
has occurred and contact the Support G for instructions. 5. Select the [Start Up], [Auto] or [Manual], [OK], and then [Close].
2.5.1 Log collection/extraction tool function explanation 6. Reboot the computer.
027-515 DNS server un-sets up in SMB If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
Job Fail
027-518 Login name or a password error in SMB
[Fault Content]
The DNS server was not set during SMB scan
[Error Type]
Job Fail
The DNS server was not set for DNS access during scanner (Save to PC) SMB transfer.
[Fault Content]
There are problems with the SMB scan login name or password
Set the DNS server address. Or, set the SMB server address of the transfer destination using IP
address. • In Scan to SMB, the specified password was found wrong.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem [The following applies to DMP6-2 and later products onley.]
has occurred and contact the Support G for instructions. • The user could not be identified because the user name or password was wrong. (MacOSX v10.2)
2.5.1 Log collection/extraction tool function explanation • The user name specified has not been registered as a user that is allowed to use Share Windows.
(MacOS X v10.2)
027-516 Server connection error in SMB
[Error Type]
• Check the password set for the shared folder.
Job Fail
[The following applies to DMP6-2 and later products onley.]
[Fault Content] • Contact the network administrator for the user name or password. (MacOS X v10.2)
Problem with connection to server during SMB scan
• Check for users that are allowed to use Share Windows. (MacOS X v10.2)
[Detection Conditions] This is how to check for users:
Unable to find the SMB server during scanner (Save to PC) SMB transfer.
1. From [Dock], start the [System Environment Settings] icon. [Fault Content]
2. On the [System Environment Settings] window, click the [Account] icon. Unable to obtain the file/folder name on the SMB scan server
3. Click the [To change, click the key] icon and log in. [Detection Conditions]
4. Select the user and click the [Edit users] button.
Unable to obtain the file/folder name on the SMB scan server.
5. Enter the password. After that, put a checkmark on [Permit the user to log in from Windows] and
then click the [OK] button.
If the problem persists, see the following to obtain a info9 or xxx.tgz log and a network log, and contact
the support division for instructions. If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
2.5.1 Logging/Extraction Tools Functional Instructions has occurred and contact the Support G for instructions.
027-519 Scanning picture preservation place error in SMB
027-521 File name suffix limit over in SMB
[Error Type]
Job Fail
[Error Type]
Job Fail
[Fault Content]
Scan image storage destination or file name specification error during scanner (Save to PC) SMB
[Fault Content]
transfer The SMB scan file name/folder name suffix has exceeded the limit value
There is a problem with the storage destination or file name of the specified scan image during The file name/folder name suffix that can be specified for SMB Scan has exceeded the limit value.
scanner (Save to PC) SMB transfer. [Corrective Actions]
– The specified storage destination does not exist on the server. 1. Change the file name/destination folder on the SMB scan server. Else, move or delete the files in
– A prohibited character was detected in the specified storage destination or file name. the destination folder.
– The specified storage destination is linked to a different shared folder due to the distributed file If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
system (DFS). occurred and contact the Support G for instructions.
Take any one of the following actions: 027-522 File creation failure in SMB
– Check if the storage destination is correct. [Error Type]
– Check that the specified file name can be created on the SMB server. Job Fail
– Check for the settings of the distributed file system (DFS) with the system administrator.
[Fault Content]
The checking procedure is as follows:
Failed to create an SMB scan file
1. On the SMB server, select the [Start] menu > [All Programs] > [Administrative Tools] >
[Distributed File System]. [Detection Conditions]
2. Select the specified storage destination from the left pane of the [Distributed File System] and Scan image file creation in the SMB server has failed during scanner (Save to PC) SMB transfer.
check the [Target] information displayed in the right pane of the window. – The specified file name already exists on the server.
3. Based on the information, specify the SMB server, shared name, and storage destination – The specified file name is in use.
directly. – The specified file name already exists as a directory.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem – A prohibited character was detected in the specified file name.
Take any one of the following actions:
027-520 File name acquisition failure from SMB server – Check that the specified file name can be created in the storage destination.
[Error Type] – Check whether the specified file name is being used by another user.
Job Fail – Check if a file or folder with the same name as the specified file name exists.

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2.5.1 Log collection/extraction tool function explanation 3. SMBCL_NG_FILE_IS_DIR (New)

027-523 Lock folder creation failure in SMB The specified file name already exists as a directory.

Job Fail 1. Check whether the file in the specified storage destination is being used by another user.
[Fault Content] occurred and contact the Support G for instructions.
Failed to create an SMB scan lock folder 2.5.1 Log collection/extraction tool function explanation
027-526 Lock folder delete failure in SMB
Failed to create an SMB scan lock folder on the SMB scan server.
1. SMBCL_NG_FILE_EXISTS
[Error Type]
Job Fail
The specified lock folder name already exists.
1. When a lock directory (*.LCK) remained in the transfer destination, delete it manually and retry. Failed to delete an SMB scan lock folder
2. Check whether a folder with the same name as the specified name already exists. [Detection Conditions]
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has Failed to delete a lock folder on the SMB scan server.
occurred and contact the Support G for instructions. 1. SMBCL_NG_BAD_FILE
2.5.1 Log collection/extraction tool function explanation The file does not exist.
027-524 Folder creation failure in SMB 2. SMBCL_NG_DIR_NOT_EMPTY (New)
The directory is not empty.
[Error Type]
3. SMBCL_NG_NOT_A_DIR (New)
Job Fail
The specified directory name is not a directory.
[Fault Content]
Failed to create an SMB scan folder
1. When a lock directory (*.LCK) remained in the transfer destination, delete it manually and retry the
[Detection Conditions] job.
Folder creation in the SMB server has failed during scanner (Save to PC) SMB transfer. The If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
specified folder already exists. occurred and contact the Support G for instructions.
Check if a file or folder with the same name as the specified name exists on the SMB server. 027-527 Folder delete failure in SMB
[Error Type]
Job Fail
[Fault Content]
027-525 File delete failure in SMB
Failed to delete an SMB scan folder
[Error Type]
Job Fail
Failed to delete a folder on the SMB scan server.
[Fault Content] 1. SMBCL_NG_BAD_FILE
Failed to delete an SMB scan file
The file does not exist.
[Detection Conditions] 2. SMBCL_NG_DIR_NOT_EMPTY (New)
Failed to delete an SMB scan file on the SMB scan server. The directory is not empty.
1. SMBCL_NG_BAD_FILE 3. SMBCL_NG_NOT_A_DIR (New)
The file does not exist. The specified directory name is not a directory.
2. SMBCL_NG_DOS_BAD_SHARE [Corrective Actions]
The file is open.
1. Check whether the file in the specified storage destination is being used by another user.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
occurred and contact the Support G for instructions. has occurred and contact the Support G for instructions.
027-528 Data write-in failure to SMB server 027-531 SMB scan filing policy injustice
Job Fail Job Fail
The storage destination on the SMB scan data server has no free space Incorrect SMB scan filing policy (when additional items are selected)
The storage destination on the SMB scan server has no free space. Incorrect filing policy (when additional items are selected)
1. Check that the storage destination has enough free space. 1. When "Add" is selected for "File Name Conflict", check that the file format is not set to Multi-page.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
occurred and contact the Support G for instructions. occurred and contact the Support G for instructions.
027-529 Data read failure from SMB server 027-532 NEXTNAME.DAT file access error in SMB
Job Fail Job Fail
Unexpected error of the SMB scan data server A file access error has occurred during scanner (Save to PC) SMB transfer.
An unexpected error response was received from the SMB server or an unexpected error has An error has occurred when accessing the NEXTNAME.DAT file during scanner (Save to PC) SMB
occurred in the machine during scanner (Save to PC) SMB transfer. transfer.
Log in to the SMB server from another PC using the same user name and check whether you can When "Add" is selected for "File Name Conflict", check that the NEXTNAME.DAT file is correct.
write a file into the same storage destination on that SMB server. If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
After that, perform the same operation again. has occurred and contact the Support G for instructions.
027-533 Internal error in SMB Scan
[Error Type]
027-530 File name duplicate failure in SMB Job Fail
Job Fail An internal error has occurred during SMB scan
"Cancel Job" is selected for SMB scan "File Name Conflict"
An internal error has occurred.
Unable to save a file during scanner (Save to PC) SMB transfer because "File Name Conflict" is set
to "Cancel Job".
[Corrective Actions] occurred and contact the Support G for instructions.
Set "File Name Conflict" to other than "Cancel Job".

2-443

027-543 SMB server name specification error Job Fail
Job Fail SMB protocol error (4-008): The scan user name specification is incorrect
The SMB server (NetBIOS) name specification is incorrect <When this error occurred during SMB Authentication/SMB Scanner >
[Detection Conditions] The specified user name was detected to be incorrect by the controller software (SMB library) of this
machine.
The SMB server (NetBIOS) name specification is incorrect.
SMBCL_NG_INV_HOST
• < When this error occurred during SMB Authentication>
The hostname specification is incorrect.
The system administrator is to set the user name correctly.
How to check the user name:
1. Check that the server name of the SMB server is correct.
1. Common Operation 1. On the Active Directory domain controller in which the User Information
was set, select the [Start] menu → [All Programs] → [Administrative Tools] → [Active
Directory Users and Computers].
2. Common Operation 2. In the left pane of the Active Directory Users and Computers window,
027-547 SMB Protocol error 4-007 select [Active Directory Users and Computers [Server]] → [Domain] → [Users] to list the user
information.
[Error Type]
3. Common Operation 3. In the right pane of the Active Directory Users and Computers window,
Job Fail
right-click target user and select [Properties].
[Fault Content] 4. After selecting the [Account] tab in the [User Properties] window, check the user name for
SMB protocol error (4-007): The scan domain name specification is incorrect [User Logon Name (Windows 2000 or earlier)].
[Detection Conditions] < When this error occurred during SMB Scanner >
<When this error occurred during SMB Authentication/SMB Scanner > 1. The system administrator is to set the user name correctly.
The specified domain name was detected to be incorrect by the controller software (SMB library) of If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
this machine. has occurred and contact the Support G for instructions.
<When this error occurred during SMB Authentication > 027-549 SMB Protocol error 4-009
The system administrator is to check the domain name and set it correctly. [Error Type]
How to check the domain name: Job Fail
1. On the Active Directory domain controller, select the [Start] menu → [All Programs] → [Fault Content]
[Administrative Tools] → [Active Directory Domains and Trusts].
SMB protocol error (4-009)
2. In the left pane of the "Active Directory Domains and Trusts" window, select [Active Directory
Domains and Trusts] → [Domain], then right-click and select [Properties]. [Detection Conditions]
3. After selecting the [General] tab in the [Domain Properties] window, check the domain name The specification of Password is incorrect.
for [Domain Name (Windows 2000 or earlier)]. [Corrective Actions]
< When this error occurred during SMB Scanner > Operate again.
1. The system administrator is to check the domain name and set it correctly. If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem info9 or xxx.tgz log and the network log and contact Support G for instructions.
has occurred and contact the Support G for instructions. 2.5.1 Log collection/extraction tool function explanation
027-564 SMB Protocol error 4-024
027-548 SMB Protocol error 4-008 [Error Type]
Job Fail
[Fault Content] If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or
SMB protocol error (4-024) xxx.tgz log and the network log and contact Support G for instructions.
The host is missing. 027-565 SMB Protocol error 4-025
1. Check that the authentication server and the device can communicate through the network. (Check Job Fail
the network group, TCP/IP Settings, check the communication at Port No. 137 (UDP)/Port No. 138 [Fault Content]
(UDP)/Port No. 139 (TCP))
SMB protocol error (4-025)
2. Check that the SMB (TCP/IP) at the device side has started up.
(1) Specify the network address of the device through a Web browser, and display the remote UI
screen of the CenterWare Internet Services. Cannot connect.
(2) Select the "Properties" tab and select "Start Port" from the left frame of the properties list. [Corrective Actions]
(3) Put a check on the "Start" of "SMB", and check that "TCP/IP" is already checked for "Transport Check that the authentication server and the device can communicate through the network. (Check
Protocol". the network group, TCP/IP Settings, check the communication at Port No. 137 (UDP)/Port No. 138
(UDP)/Port No. 139 (TCP))
3. If the authentication server and the device are connected to different subnets, check that the device
has settings that can resolve the address of the authentication server. If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the
(1) In the Tools Mode screen of the device, check the "System Settings" → "System Settings" →
"Network Settings" → "External Authentication Server/Directory Service Settings" → "SMB 2.5.1 Log collection/extraction tool function explanation
Server Settings" → "SMB Server Specification Method". 027-566 SMB Protocol error 4-026
In case the "Domain Name and Server Name Specification" is already set and the server is
already specified by NetBIOS Name
[Error Type]
Job Fail
Check if the authentication server and the device can resolve the addresses from the WINS
server. [Fault Content]
In case the "Domain Name and Server Name Specification" is already set and the server is SMB protocol error (4-026)
already specified by FQDN Name [Detection Conditions]
Check if the authentication server and the device can resolve the addresses from the DNS
The library cannot be initialized.
server.
4. Check if the "NetBIOS over TCP/IP" has become enabled at the authentication server settings.
In the "Start Port" screen of the "Properties" tab of CenterWare Internet Service, check that the SMB
(1) Right click the "My Network" icon and select "Properties".
(TCP/IP) has started up.
(2) Right click the "Local Area Connection" icon and select "Properties".
(3) Select the "General" tab in the "Local Area Connection Properties" window, select "Internet info9 or xxx.tgz log and the network log and contact Support G for instructions.
Protocol (TCP/IP)" and press the [Properties] button.
(4) Click the [Advanced] button in the "Internet Protocol (TCP/IP) Properties" window.
(5) Select the "WINS" tab in the "Advanced TCP/IP Settings" window to check the "NetBIOS 027-569 SMB (TCP/IP)is not started.
Settings". [Error Type]
5. Check at the Internet connection firewall if the communication through Ports 137, 138 and 139 are Job Fail
not blocked. (If the authentication server is WinXP)
[Fault Content]
(1) Right click the "My Network" icon and select "Properties".
The SMB (TCP/IP) is not started
(2) Right click the "Local Area Connection" icon and select "Properties".
(3) Select the "Advanced" tab in the "Local Area Connection Properties" window and click the
[Settings...] button. SMBCL_NG_NOT_INIT that occurs during SMB Scanner
(4) Select the "Service" tab in the "Advanced" window to check that communication through 137 The library has not been initialized.
(UDP), 138 (UDP) and 139 (TCP) are permitted.

2-445
[Corrective Actions] If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the
In the [Port Status] screen under the [Properties] tab of CentreWare Internet Services, check that
SMB (TCP/IP) is enabled. 2.5.1 Log collection/extraction tool function explanation
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem 027-576 SMB Protocol error 4-036
[Error Type]
Job Fail
027-572 SMB Protocol error 4-032 [Fault Content]
[Error Type] SMB protocol error (4-036)
[Fault Content] Incorrect domain data size.
SMB protocol error (4-032) [Corrective Actions]
[Detection Conditions] Operate again.
Incorrect parameter. If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the
[Corrective Actions] info9 or xxx.tgz log and the network log and contact Support G for instructions.
Operate again. 2.5.1 Log collection/extraction tool function explanation
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the 027-578 SMB Protocol error 4-038
[Error Type]
Job Fail
027-573 SMB Protocol error 4-033 [Fault Content]
[Error Type] SMB protocol error (4-038)
[Fault Content] Communication timeout has occurred.
SMB protocol error (4-033) [Corrective Actions]
[Detection Conditions] Check that the authentication server and the device can communicate through the network. (Check
Incorrect character code. the network group, TCP/IP Settings, check the communication at Port No. 137 (UDP)/Port No. 138
[Corrective Actions] (UDP)/Port No. 139 (TCP))
Operate again.
2.5.1 Log collection/extraction tool function explanation 027-584 SMB Protocol error 4-044
027-574 SMB Protocol error 4-034 [Error Type]

[Fault Content] SMB protocol error (4-044)
SMB protocol error (4-034) [Detection Conditions]

[Detection Conditions] SMBCL_NG_INV_SECMODE
Incorrect data size. Authentication server common security mode is operating.

There is a possibility that the authentication server is set as Win95/Win98/Me.
Operate again.
Set the authentication server to Windows other than Win95/Win98/Me.
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the The password was detected to require changing by the controller software (SMB library) of this
info9 or xxx.tgz log and the network log and contact Support G for instructions. machine.
2.5.1 Log collection/extraction tool function explanation [Corrective Actions]
027-585 SMB Protocol error 4-045 <When this error occurred during SMB Authentication/SMB Scanner >
[Error Type] Log in to Windows and change the password.
Request the system administrator to disable the "change password at next login".
Job Fail
[Fault Content]
After selecting the [Account] tab in the [User Properties] window, uncheck [User must change
SMB protocol error (4-045): Scan login not available time period
password at next logon] under [Account Options].
[Detection Conditions] If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
<<< When this error occurred during SMB Authentication/SMB Scanner >>> has occurred and contact the Support G for instructions.
The login not available time period was detected by the controller software (SMB library) of this 2.5.1 Log collection/extraction tool function explanation
machine.
[Error Type]
< When this error occurred during SMB Authentication/SMB Scanner >
Job Fail
Check with the system administrator for the time period when logging in is allowed.
[Fault Content]
has occurred and contact the Support G for instructions. SMB protocol error (4-048): The user account is disabled
2.5.1 Log collection/extraction tool function explanation [Detection Conditions]
027-586 SMB Protocol error 4-046 <<< When this error occurred during SMB Authentication/SMB Scanner >>>
The user account is disabled.
[Error Type]
Job Fail
< When this error occurred during SMB Authentication/SMB Scanner >
[Fault Content]
Request the system administrator to enable the user account.
SMB protocol error (4-046): The password has expired.
[Detection Conditions] After selecting the [Account] tab in the [User Properties] window, uncheck [Account Disabled] under
<<< When this error occurred during SMB Authentication/SMB Scanner >>> [Account Options].
The password was detected to be expired by the controller software (SMB library) of this machine. If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
[Corrective Actions] has occurred and contact the Support G for instructions.
<When this error occurred during SMB Authentication/SMB Scanner > 2.5.1 Log collection/extraction tool function explanation
Obtain a valid password from the system administrator. 027-589 SMB Protocol error 4-049
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem [Error Type]
Job Fail
[Fault Content]
027-587 SMB Protocol error 4-047 SMB protocol error (4-049): Locked out
Job Fail
<<< When this error occurred during SMB Authentication/SMB Scanner >>>
[Fault Content] The user account is locked out.
SMB protocol error (4-047): The password must be changed [Corrective Actions]
[Detection Conditions] < When this error occurred during SMB Authentication/SMB Scanner >
<<< When this error occurred during SMB Authentication >>> Request the system administrator to unlock the user account.

2-447
Perform the following. 027-599 SMB Protocol error 4-other

After selecting the [Account] tab in the [User Properties] window, uncheck [Account locked out].
[Error Type]
Job Fail
SMB/LDAP Protocol Error (code for others)
[Error Type]
1. An error internal to SMB Library excluding 027-547 through 027-578 occurred.
Job Fail
2. The protocol category with which to fill in Coml_Fault_GetNETCeCode( ) was an unexpected one.
[Fault Content] * FTP/HTTP/an undefined category was specified. (DMP6-1)
SMB protocol error (4-050): The user account has expired
[Detection Conditions] Operate again.
<<< When this error occurred during SMB Authentication/SMB Scanner >>> If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the
The user account has expired. info9 or xxx.tgz log and the network log and contact Support G for instructions.
< When this error occurred during SMB Authentication/SMB Scanner > 027-600 ExtPrint Check Mode Error
Obtain a valid user account from the system administrator.
[Error Type]
Request the system administrator to extend the validity period of the account.
a hidden fail
After selecting the [Account] tab in the [User Properties] window, select [End of:] from [Account
[Fault Content]
expires] and extend the validity. External Print CheckMode Error
Request the system administrator to disable the account expiry. [Detection Conditions]
Perform the following. In H/W Check Mode, the controller detected an error with the external CDI.
After selecting the [Account] tab in the [User Properties] window, select [Never] from [Account [Corrective Actions]
expires].
Just write this in History.
– Check the command between DFE and M/C, and disconnect then connect the Video Cable
between DFE and M/C.
027-591 SMB Protocol error 4-051 – Power Off/On
[Error Type] 027-700 Mail address domain err
[Fault Content] job
SMB protocol error (4-051): The user account is restricted. Blank password is not allowed [Fault Content]
[Detection Conditions] Sending to the domain of the destination mail address is prohibited. (before connecting to the
<<< When this error occurred during SMB Authentication/SMB Scanner >>> server)
The user account is restricted. Blank password is not allowed. [Detection Conditions]
[Corrective Actions] The domain of the destination mail address is designated as a prohibited domain.
<When this error occurred during SMB Authentication/SMB Scanner > [Corrective Actions]
Set a user password. Check that the domain of the destination mail address is not designated as a prohibited domain.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem If the problem still persists, collect the pfshowinfo8 log immediately after the occurrence of the
has occurred and contact the Support G for instructions. problem and contact the support division for directions.
2.5.1 Log collection/extraction tool function explanation 2.5.1 LOG
027-701 Disconnect network cable [Corrective Actions]
[Error Type] 1. Check for the certification path for the destination certificate and import the necessary CA
certificate.
job
[Fault Content] 027-705 Certificate for addresses, was revoked
In external authentication, the disconnected cable is detected. [Error Type]
As a result of checking for disconnection of the network cable before the external authentication [Fault Content]
operation, the disconnected cable has been detected. The certificate for the destination existed on a list of revoked certificates. (before connection to the
[Corrective Actions] server)
The network cable is disconnected from the device. Confirm the cable is disconnected and [Detection Conditions]
reconnect it. when sending SMIME mail
027-702 Certificate for addresses, was not found (VKCMERR_CERT_REVOKED)
(VKCMERR_KEY_COMPROMISED)
[Error Type]
(VKCMERR_CERT_AFFILIATION_CHANGED)
job
(VKCMERR_CERT_SUPERSEDED)
[Fault Content] (SMLNG_KEY_REVOKED)
No certificate for the destination exists. (before connection to the server)
[Detection Conditions] 1. Store in this machine a destination certificate that is not on the list of revoked certificates.
when sending SMIME mail (SMLNG_KEY_NOTHING)
027-706 Certificate not found
1. Store a certificate for the destination in this machine.
[Error Type]
Job Fail
027-703 Certificate for addresses, was expired
[Fault Content]
[Error Type] No device certificate exists. (before connection to the server)
job
[Fault Content] When SMIME mail was sent, No Certificate was detected.
The certificate for the destination expired. (before connection to the server)
[Detection Conditions] 1. Store the device certificate in this machine.
when sending SMIME mail (VKCMERR_CERT_EXPIRED)
If the problem persists, perform the following.
1. Store the correct certificate for the destination in this machine. Check the following:
027-707 Certificate expired
• the term for which the certificate is valid
• The time the device tells is correct.
[Error Type]
Job Fail
027-704 Certificate for addresses, was untrusted
[Fault Content]
[Error Type] The device certificate expired. (before connection to the server)
job
[Fault Content] When SMIME mail was sent, an invalid (expired) certificate was detected.
The certificate for the destination is not reliable. (before connection to the server)
[Detection Conditions] 1. Store the correct device certificate in this machine. Check the following:
when sending SMIME mail (SMLNG_KEY_UNTRUST)
• the term for which the certificate is valid

2-449
• The time the device tells is correct. 2.4.5 Network-Related Details Check Flow
If the problem persists, perform the following. 027-711 S/MIME mail sender certificate not found
[Error Type]
027-708 Certificate untrusted Job Fail
Job Fail SMIME Mail Certificate Retrieval Error
The device certificate is not reliable. (before connection to the server) The Mail I/O received the S/MIME signature mail but could not obtain the sender certificate. The S/
[Detection Conditions] MIME signature mail sent from the device always includes the device certificate.
When SMIME mail was sent, an unreliable certificate was detected. [Corrective Actions]
[Corrective Actions] To validate the signature, a valid sender certificate is required. Register the sender certificate in M/C
1. Check that the mail address written on the device certificate is the same as that set up on the or change your mailer options so that the S/MIME signature mails from the sender will be sent with
the certificate.
device.
2. Check for the certification path for the device certificate and import the necessary CA certificate.
027-709 Certificate revoked 027-712 S/MIME mail sender certificate not valid
Job Fail
Job Fail
The certificate for the destination existed on a list of revoked certificates. (before connection to the Invalid S/MIME Mail Certificate Error
server) [Detection Conditions]
[Detection Conditions] The Mail I/O received the S/MIME signature mail but as the sender certificate was invalid, a
When SMIME mail was sent, a discarded certificate was detected (which is registered in CRL). signature verification error was detected.

To validate a signature, a valid sender certificate is required. As the sender certificate registered in
1. Store in this machine a destination certificate that is not on the list of revoked certificates.
the device is unreliable or it has expired, the S/MIME signature mail is unreliable and the received
mail is discarded.
Check that the signature bearer of the CA certificate is registered in the device.
027-710 S/MIME mail was disabled Explain to the customer that the sender "needs to send a mail that is signed with a valid certificate"
[Error Type] because the sender certificate has expired.
Job Fail
[Fault Content]
Invalid SMIME Mail Error
[Detection Conditions] 027-713 S/MIME mail was altered
The Mail I/O received S/MIME mail even though S/MIME was disabled. [Error Type]
Sender has the S/MIME certificate for the M/C but the S/MIME settings in M/C is invalid. Enable S/ [Fault Content]
MIME setting in the device. Receive S/MIME Mail Tampered Error
The Mail I/O received the S/MIME signature mail but tampered mail was detected and it was Unsigned Mail Prohibited
discarded. [Detection Conditions]
[Corrective Actions] Prohibited unsigned mail was detected. All the S/MIME unsigned mails (including standard mails
Attackers may tamper mails on the sending path. Explain to the customer that the device is blocking and S/MIME encrypted mails) are discarded.
the attacks from attackers. [Corrective Actions]
The flag that prohibits receiving of unreliable mail is enabled. If a problem is found, disable the flag
OF-09 Common Job Fail that prohibits receiving of unreliable mail.
2.4.5 Network-Related Details Check Flow If the problem persists, perform the following procedures in sequence to repair it.
027-714 S/MIME mail sender impersonation OF-09 Common Job Fail
[Error Type] 2.4.5 Network-Related Details Check Flow
Job Fail 027-717 No MX Record at the DNS
S/MIME Mail Sender Impersonation Error Job
The Mail I/O received the S/MIME signature mail but as the sender address and the signature mail No MX Record at the DNS
address were different. An impersonated sender was detected and the mail was discarded. [Detection Conditions]
[Corrective Actions] An enquiry was sent to the DNS Server for the MX Record, but it cannot be obtained.
Mails may be sent from impersonated senders. Explain to the customer that the device is blocking [Corrective Actions]
the attacks from attackers.
1. The SMTP Server Address that is used for sending E-mails cannot be obtained from the DNS
If the problem persists, perform the following procedures in sequence to repair it. Server.
OF-09 Common Job Fail Check with the DNS Server Administrator on the existence of DNS/MX Record.
2.4.5 Network-Related Details Check Flow 2. Check that the DNS Server Settings of the device is set properly.
027-715 S/MIME mail certficate not support If the problem persists, obtain the pfshowinfo9 log and the network packets immediately after the
[Error Type] problem has occurred and contact the support department for instructions.
[Fault Content] 027-720 Ext Srv. Host Not Found

SMIME Mail Certificate Not Supported [Error Type]
The secret key (certificate) supported by S/MIME encrypted mail is not registered in the device. [Fault Content]
This problem occurs when an appropriate certificate is registered in the certificate repository but not Server for Application Interface cannot be found during Web Service Interface.
in S/MIME certificate, or when the S/MIME certificate itself is not registered yet.
[Corrective Actions] Either the specified server for the application interface cannot be found or the DNS could not be
Check that the appropriate certificate is registered and is set as the S/MIME certificate in the M/C. resolved during Web service interface.
If the problem persists, perform the following procedures in sequence to repair it. An error occurred during DNS resolution for FQDN (HTTP/HTTPS) because no DNS Server is set
OF-09 Common Job Fail up.
2.4.5 Network-Related Details Check Flow [Corrective Actions]
027-716 No-Signed mail receipt was rejected Check that the DNS server address is set properly. Check that the PC running the application
interface (CWFS etc.) is registered in DNS.
[Error Type]
Job Fail

2-451
If the problem persists, obtain instructions from DocuShare and then perform the following [Fault Content]
procedures in sequence to repair it.
Application Interface During Web Service Interface - Authentication Failure
A request for application interface is issued from the machine during Web service interface, but
027-721 Ext Srv. Not Found authentication has failed because the one-time password that is set in the instructions sent from
[Error Type] DocuShare has expired.

[Fault Content] Check the User Name and password to be entered for creating a job flow. (Currently, this failure
does not occur because CWFS does not support authentication.)
Application Interface Destination During Web Service Interface - Not Found
If the problem persists, obtain instructions from DocuShare and then perform the following
[Detection Conditions] procedure to repair it.
Either the specified server for the application interface cannot be found or the DNS could not be OF-09 Common Job Fail
resolved during Web service interface.
An error occurred during DNS resolution for FQDN (HTTP/HTTPS) because no DNS Server is set
027-724 Ext Srv. Access Fail
up, and so on. [Error Type]
Check that the DNS server address is set properly. Check that the PC running the application [Fault Content]
interface (CWFS) is registered in DNS. Application Interface During Web Service Interface - Access Failure
If the problem persists, obtain instructions from DocuShare and then perform the following [Detection Conditions]
procedures in sequence to repair it.
The access to the application interface failed (for all causes other than service not found, timeout or
OF-09 Common Job Fail authentication failure) during Web service interface.
027-722 Ext Srv. Timeout Fail Check that the application interface (CWFS) is working correctly. If ok, check the log.
[Fault Content] 027-725 Ext Srv. Operation Fail
Application Interface During Web Service Interface - Timeout [Error Type]
A request for application interface is issued from the machine during Web service interface, but it [Fault Content]
does not receive a response within the specified time (default: 60[sec]).
Application Interface During Web Service Interface - Job Operation Failure
1. If a number of documents is specified for scanning, scan one document and store it.
Job operation has failed at the machine for application interface during Web service interface.
2. When scanning and storing are successful, change the application interface timeout value. If
scanning and storing are not successful, perform step (3). An error occurred when a job is "paused", "resumed", or "canceled" from the machine panel.
3. Check that the scan document can be uploaded from the PC browser. When uploading is [Corrective Actions]
successful, change the application interface timeout value. Check that the application interface (CWFS) is working correctly. If ok, check the log.
027-723 Ext Srv. Authentication Fail 027-726 Ext Srv. Unknown State
Job Fail Job Fail
Application Interface During Web Service Interface - Unknown Job Status split-mail error (before connection to the server)
The status of the application interface destination is unknown during Web service interface. A mail was split in linking to the system.
Check that the application interface (CWFS) is working correctly. If ok, check the log. 1. The number of original pages scanned exceeds the preset pagination value.
If the problem persists, perform the following procedure to repair it. Increase the preset pagination value, or reduce the number of original pages scanned.
OF-09 Common Job Fail 027-731 Server Limit Err
027-727 Ext Srv. Req Invalid Params [Error Type]
[Fault Content] Job Template Server Connection Limit Count Error
Application Interface During Web Service - Invalid Parameter [Detection Conditions]
[Detection Conditions] The CWSS NetWare Job and NetWare polling were started up simultaneously.
The parameter for the application interface is incorrect during Web service interface. [Corrective Actions]
The machine failed to send a application interface request due to job flow breakage etc. Finish the currently activate NetWareJob, and then retry the operation.
[Corrective Actions] If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the
Check the parameters for creating a job flow. problem has occurred and contact the support department for instructions.
If the problem persists, perform the following procedure to repair it. 2.5.1 Log collection/extraction tool function explanation
OF-09 Common Job Fail 027-732 Server Access Err
027-728 Ext Srv. Req File Exceed [Error Type]
[Fault Content] Job Template Server Access Error
The number of files requested to be sent exceeded the maximum number of files that can be sent [Detection Conditions]
during Web service interface (this occurs when a single-page document is being stored). Either the Job Template server has insufficient capacity or a failure has occurred in the server disk.
The number of files requested to be sent to an external service exceeded the maximum number of Check that the server disk is normal and has free space, and then retry the operation.
files that can be sent during Web service interface.
This occurs if the instructions requesting DocuShare to scan and upload documents in the single- problem has occurred and contact the support department for instructions.
page format is created.
It does not occur when only multi-page documents are the target.
027-733 Server SSL Err
Set a job so that the maximum number of files that can be sent will not be exceeded.
[Error Type]

Job Template Server SSL Error
027-730 SMTP mail division error
[Error Type]
The SSL setting for the Job Template server did not become enabled.
job

2-453

Check that the SSL setting for the Job Template server is enabled. 027-736 Device Certificate Err
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the [Error Type]
problem has occurred and contact the support department for instructions.
Job Fail
[Fault Content]
027-734 Server Certificate Err Device SSL Certificate Error
Job Fail
When server certificate validation is instructed, the server certificate validation of the device is
[Fault Content] disabled.
Job Template Server SSL Certificate Error [Corrective Actions]
[Detection Conditions] Perform the following.
The server certificate is invalid. 1. Enable the server certificate validation settings of the M/C.
[Corrective Actions] 2. Or, disable the server certificate validation setting during transfer.
Perform the following. If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the
1. Using the HTTPS protocol, check whether the Job Template server is accessible from the PC. problem has occurred and contact the support department for instructions.
2. Check whether the SSL server certificate of the Job Template server is registered in the 2.5.1 Log collection/extraction tool function explanation
device. 027-737 Template Server Read ERR
3. Check whether the SSL server certificate of the Job Template server is valid. [Error Type]
Job Fail
– The certificate has not expired yet.
[Fault Content]
– The time that is set in the device is correct.
[Read Error in Obtaining JT]
– It is not in the discard list.
Read error from the server
– The certificate path of the SSL server certificate and import any necessary CA certificate.
4. If the certificate is not registered in the Job Template server, disable the device certificate
validation. An error was received from the server to a FTP command "TYPE A", "LIST", or "RETR".
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the [Corrective Actions]
problem has occurred and contact the support department for instructions. Check the access right, etc.
2.5.1 Log collection/extraction tool function explanation 1. Check that "Read Authorization" is established for the storage destination server directory set
027-735 Device SSL Config Err as a resource.
[Error Type]
Job Fail
[Fault Content] 027-739 Invalid Template Server Path
Device SSL Error [Error Type]
When SSL transfer was instructed, the SSL setting of the device is disabled. [Fault Content]
[Corrective Actions] [Path Error in Obtaining JT]
The specified path of the Job Template Pool Server cannot be found.
1. Enable the SSL settings of the M/C. [Detection Conditions]
2. Or, specify HTTP as the transfer protocol. An error was received from the server to the FTP command "CWD".
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the [Corrective Actions]
problem has occurred and contact the support department for instructions. Check the path information, etc.
1. Set the resource of the storage destination path from the client PC using CentreWare. [Fault Content]
If the problem persists, perform the following procedure to repair it. [File Full in Obtaining JT]
OF-09 Common Job Fail File system was full when the Job Template was stored into the local HD.
027-740 Template Server Login ERR [Detection Conditions]
[Error Type] The HDD was full when writing to a local HDD Job Template or when writing temporary work files.
[Fault Content] Delete the files in the HDD. Or, initialize the HD.
[Log-in Error in Obtaining JT] 1. Scanned images may cause the HDD to be full. Wait for a while and try again.
Cannot log in to the Job Template Pool Server. If the problem persists, perform the following procedures in sequence to repair it.
Login to the FTP Server failed.
[Corrective Actions] 027-743 Template Server Install ERR
Check the user information, etc. [Error Type]
1. Set the log-in name and password in the Job Template file storage destination. Job Fail
2. From some other PC connected to the network, check that you can log in with the above [Fault Content]
account.
Job Template Pool Server Setting Failure
3. From a client PC, set a login name and password as a resource using CentreWare.
The address format of the Job Template Pool Server is incorrect.
027-741 Template Server Connect Fail Set the parameters related to the Job Template Pool Server.
[Fault Content] 027-744 Template Server ADD ERR (DNS Library)
[Network Error in Obtaining JT]
[Error Type]
Cannot connect to the Job Template Pool Server.
Job Fail
[Fault Content]
The system failed in obtaining data connection or list data using the FTP command "LIST".
The Job Template Pool Server address cannot be resolved. (Response to the DNS library error)
Check the network environment and the server.
An error occurred while callng the DNS Resolution Library.
1. Connect the network cable from the M/C properly.
Check the connection to the DNS. Or, check whether the Job Template Pool Server domain name
2. From the destination server, use "PING" to check that the M/C can be "seen".
has been registered in the DNS.
3. Perform the "ping" test on the destination server from PSW.
4. From a client PC, check that the ftp connection to the destination server is possible.
027-745 Template Server ADD ERR (DNS address)
027-742 HD File System Full
[Error Type]
[Error Type]
Job Fail
Job Fail

2-455

The Job Template Pool Server address cannot be resolved. (The DNS address is not set) Instruction Analysis Error
During address resolution, the DNS Server address is not set. An error was detected when analyzing the given instruction.
Set the DNS address. Or, set the Job Template Pool Server address using IP address. Re-examine the contents of the instruction.
If the problem persists, perform the following procedures in sequence to repair it. If the problem persists, perform the following procedure to repair it.
2.4.5 Network-Related Details Check Flow 027-752 Must user un inputting
027-746 JobTemplate Pool Server Not Ready [Error Type]
[Fault Content] Mandatory User Not Entered
Job Template Pool Server Protocol Startup Error [Detection Conditions]
[Detection Conditions] With the required user entry not entered, the instruction to start the job was given.
The port of the protocol specified in Job Template Pool Server settings is not started up. [Corrective Actions]
[Corrective Actions] Perform the following:
Start up the port of the protocol (FTP client or SMB) specified in Job Template Pool Server settings. 1. Do not link the box to the instruction that requires user entry.
If the problem persists, perform the following procedures in sequence to repair it. 2. Set preset values for the items in the instruction requiring user entry.
OF-09 Common Job Fail If the problem persists, perform the following procedure to repair it.
2.4.5 Network-Related Details Check Flow OF-09 Common Job Fail
027-750 Fax document incongruent 027-753 Job flow service request disabled
Job Fail Job Fail
Transfer Instruction when Internet FAX Transfer is prohibited, or Scan and Printer Document Print Invalid Instruction Service
Instruction during Interruption [Detection Conditions]
[Detection Conditions] Job is executed by instruction when the service is disabled.
• With Internet FAX Document E-mail and Internet FAX Transfer prohibited, Internet FAX Document [Corrective Actions]
E-mail and Internet FAX Transfer instructions were received.
Enable the service.
• Printing Scan and Printer documents was instructed during interruption.
• For Internet FAX received document, enable the transfer setting.
• Clear interruption and print when printing Scan and Printer documents during interruption.
027-754 Job flow service File signature setting mismatch
OF-09 Common Job Fail Job
2.4.5 Network-Related Details Check Flow [Fault Content]
027-751 Job Template analysis error File Signature Settings Mismatch in Instruction
[Error Type]
Job Fail
[Detection Conditions] 2. If the problem persists, enter the System Administrator mode and select [System Settings] >
When performing signature setting using XDW or PDF in an instruction, the setting in the instruction [System Settings] > [Machine Clock/Timers] > [On-Demand Print Duration] > to either extend
the time or set it to 0.
is specified as "Default" while the system data is set as "Custom".
[# Supplement #] When using the external access function to instruct printing of multiple documents
Or, the setting in the instruction is not "Default" and it is different from the system data setting.
by on-demand print, the machine does not take the print processing time into consideration until the
[Corrective Actions] last document is received. Therefore, for cases of large volume documents or complicated
Check the system data setting of the XDW/PDF signature and the signature setting that is specified documents that require long data processing time, the machine may issue timeout even before
in the instruction. If the system data setting is different from the setting in the instruction, either receiving the last document. Set the validity time according to the document format to be printed.
change the instruction or change the system data. If the problem persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred
If the problem persists, carry out the following procedure: and contact the Support G for instructions.
OF-09 Common Job Fail 2.5.1 Log collection/extraction tool function explanation
027-760 XJT Command Fail 027-762 Illegal Web Print job ticket
Job Fail Job Fail
XJT Command Error (Parameter setting out of specifications) Although a Web Print job was received, the attached job execution ticket is incorrect
Incorrect Command from XDOD Client Although on-demand job was instructed to this machine using the external access function, the
[Corrective Actions] specified job ticket has the following innacuracies:
– The job ticket is abnormally overwritten due to a software error in this machine.
– The job ticket is abnormally overwritten due to a bug in the external server from which the job
Check 1: Check if the parameter setting specified in XDOD client is out of system specifications.
was sent.
Check 2: Check the XDOD client and Controller versions, and then save the XDOD job ticket and
– The job ticket is abnormally overwritten due to network problems.
contact Support G for checking.
– The job ticket was intentionally tampered with.
(It would be the best if PRN file can be obtained, but it is not possible from the XDOD client.)
OF-09 Common Job Fail Instruct to print again.
If the problem persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred
027-761 Web Print time out and contact the Support G for instructions.
Job Fail
027-763 Auditron - Cannot Verify User
[Fault Content]
[Error Type]
Although a Web Print job was received, the machine did not start printing within the [On-Demand
job
Print Duration] time ([On-Demand Print Duration] is a KO system data)
Auditron - Cannot Verify User
Although On-demand Print due to print request from this machine restarted and instructed the
machine to print, the time "since the print was requested until the printing actually started" has [Detection Conditions]
exceeded the system data [= On-Demand Print Duration]. One of the causes for this error is that on- The device cannot check user info with the external accounting server.
demand print was instructed for multiple documents.
[Corrective Actions] Make the external accounting server operate properly. Repair the network failure.
Take any one of the following actions:
Connect the cable properly. Set up the device so that it can properly communicate with the external
1. If on-demand print for multiple documents was instructed using the external access function, accounting server.
reduce the number of documents before retrying it.
027-770 PDL Error
2-457

Job Fail (SMTPERR_TIMEOUT)
Cont Detection DFE PDL Error 1. Time-out occurred in communicating with the SMTP server.
[Detection Conditions] Wait a while and operate again.
The DFE detected a failure in PDL during job processing. 027-774 SMTP address inaccurate character
Change the job conditions and try again. job
OF-09 Common Job Fail Unavailable letters were specified as a destination address. (after connection to the server)
027-771 DFE Disk Full [Detection Conditions]
[Error Type] (SMTPERR_INVALID_CHARACTER)
[Fault Content] 1. Use only ASCII letters for a destination address letter-string.
DFE Disk Full 027-775 Too many SMTP address
The remaining HD capacity in the DFE became less than 500MB when printing from DFE.
job
Change the job conditions and try again. Too many mail addresses caused a failure. (after connection to the server)
Delete unnecessary files from the HD in the DFE.
(SMTPERR_TOO_MANY_RECIPIENTS)
027-772 SMTP server error (HELO Command refusal) 1. Reduce the number of mail addresses.
[Error Type]
027-776 SMTP server error (EHLO Command refusal)
job
[Error Type]
[Fault Content]
job
The SMTP server refused the HELO command. (after connection to the server)
[Fault Content]
The SMTP server refused the EHLO command. (after connection to the server)
(SMTPERR_HELO_FAIL)
(SMTPERR_EHLO_FAIL)
1. If any non-ASCII letters are used for the machine host name, use ASCII letters to set it.
If the situation does not improve, contact the network administrator for advice and check that the SMTP
server supports the HELO command. 1. If any non-ASCII letters are used for the machine host name, use ASCII letters to set it.
If the situation does not improve, contact the network administrator for advice and check that the SMTP
027-773 SMTP server communication timeout server supports the EHLO command.
[Error Type]
027-777 SMTP server un-supports SMTP-AUTH.
job
[Error Type]
[Fault Content]
job
Time to communicate with the SMTP server ran out. (after connection to the server)
[Fault Content]
The SMTP server does not support SMTP-AUTH. (after connection to the server)
(SMTPERR_AUTH_NONSUPPORT) OF-09 Common Job Fail
[Corrective Actions] 027-797 Invalid Output Destination
1. Send mail without setting SMTP-AUTH. [Error Type]
2. If you want to use the SMTP-AUTH function, contact the system administrator for advice. Job Fail
027-778 There is no mode specified by SMTP-AUTH. [Fault Content]
[Error Type] Incorrect Output Destination of Received Mail
job [Detection Conditions]
[Fault Content] No jobs are generated.
The mode specified by SMTP-AUTH was not found. (after connection to the server) E-mail to Box and E-mail to Fax were dropped. An E-mail was received with this setting.
(SMTPERR_AUTH_METHOD) Specify the output destination that can be processed by the device and ask the customer to send
the job again.
1. Contact the network administrator to see what SMTP authentication method the server uses.
The device supports PLAIN (plain text) Authentication, LOGIN (BASE64 type) Authentication, and
CRAM-MD5 (challenge-and-response type). 027-910 Manual duplex operation(Back Print from Tray7)
027-779 It attestation-fails by SMTP-AUTH [Error Type]
[Error Type] operation
job [Fault Content]

[Fault Content] Manual duplex(Back Print from Tray7)
A failure in authentication based on SMTP-AUTH (after connection to the server) [Detection Conditions]
[Detection Conditions] Green Controller was notified by EFI Controller that one side finished being printed.
(SMTPERR_AUTH_FAILED) [Corrective Actions]
[Corrective Actions] Turn over the output whose one side finished being printed in manual duplex, and load it in Tray 7.
1. SMTP authentication failed. 027-911 Manual duplex(Back Print from Tray6)

Check that correct authentication information (user name and password) is set up. [Error Type]
027-796 Email Not Printed operation
Job Fail Manual duplex(Back Print from Tray6)
E-mail Print Control Through User Settings Green Controller was notified by EFI Controller that one side finished being printed.
For received E-mail, the settings were set to "Do not print header and content". As E-mails without Turn over the output whose one side finished being printed in manual duplex, and load it in Tray 6.
attachments were received, they were destroyed. 027-912 Manual duplex(Back Print from Tray5)
In the above case, the Mail IO leaves the error history report indicating that the mail has been
discarded together with ChainLink.
[Error Type]
operation
No jobs are generated due to the specification.
Manual duplex(Back Print from Tray5)
Set to the correct settings again, such as [Print Header and Content].

2-459

Green Controller was notified by EFI Controller that one side finished being printed. Manual duplex(Back Recovery - Back Print from Tray7)
Turn over the output whose one side finished being printed in manual duplex, and load it in Tray 5. Green Controller was notified of a jam by EFI Controller.
027-913 Manual duplex(Back Recovery - Front Print) [Corrective Actions]
[Error Type] While a print of side 2 was being output from Tray 7 in manual duplex, the print was jammed.
Reprint side 1 of the print. After finishing it, use Input Tray 7 to reprint side 2 of each of the pages
operation
from the jammed page to the final page.
[Fault Content]
027-917 Manual duplex(Back Recovery - Back Print)
Manual duplex(Back Recovery - Front Print from Tray7)
[Error Type]
operation
Green Controller was notified of a jam by EFI Controller.
[Fault Content]
Manual duplex(Back Recovery - Back Print from Tray6)
While a print of side 2 was being output from Tray 7 in manual duplex, the print was jammed.
Remove all the sheets of paper from Input Tray 7/Output Tray. Then reprint side 1 of the print. [Detection Conditions]
027-914 Manual duplex(Back Recovery - Front Print)
[Error Type]
While a print of side 2 was being output from Tray 6 in manual duplex, the print was jammed.
operation Reprint side 1 of the print. After finishing it, use Input Tray 6 to reprint side 2 of each of the pages
[Fault Content] from the jammed page to the final page.
Manual duplex(Back Recovery - Front Print from Tray6) 027-918 Manual duplex(Back Recovery - Back Print)
operation
While a print of side 2 was being output from Tray 6 in manual duplex, the print was jammed. Manual duplex(Back Recovery - Back Print from Tray5)
Remove all the sheets of paper from Input Tray 6/Output Tray. Then use Input Tray 6 to reprint side
1 of the print. [Detection Conditions]
027-915 Manual duplex(Back Recovery - Front Print)
[Error Type]
While a print of side 2 was being output from Tray 5 (Bypass Tray) in manual duplex, the print was
operation
jammed. Reprint side 1 of the print. After finishing it, use Input Tray 5 (Bypass Tray) to reprint side 2
[Fault Content] of each of the pages from the jammed page to the final page.
Manual duplex(Back Recovery - Front Print from Tray5)
While a print of side 2 was being output from Tray 5 (Bypass Tray) in manual duplex, the print was
jammed. Remove all the sheets of paper from Input Tray 5 (Bypass Tray)/Output Tray. Then use
Input Tray 5 (Bypass Tray) to reprint side 1 of the print.
027-916 Manual duplex(Back Recovery - Back Print)
[Error Type]
operation
028-910 Wrong Fuser Type Fail
[Fault Name]
Wrong Fuser Type Fail
[Error Type]
Operation
[Fault Content]
The Fuser Assembly needs to be replaced
The type of the currently installed Fuser Assembly is not able to process the specified paper (paper
type).
It is assumed that multiple Fuser Assemblies (one as standard and other specialized Fuser
Assemblies that cater to the customer's specific paper requirements) are available, from which the
user can perform the switch, and that the type of Fuser Assembly can be automatically detected.
Replace the Fuser Assembly with one that can handle the specified paper (paper type).

2-461
033-310 Fax Charge Function Fail By Multi Channel [Detection Conditions]
[Error Type] It has been detected that after the FaxCardMini initailization, the device cannot communicate with
FaxCardMini.
Sub
[Fault Content]
The Fax send billing function was turned ON although multiple lines are installed.
If the problem reoccurs, go to the following and solve it.
[Detection Conditions] OF-11 FAX Job Fail
The Fax send billing function was turned ON although multiple lines are installed.
033-314 Controller ROM Fax Card ROM mismatch
Turn OFF the FAX send billing function or change to a single-line installation.
[Error Type]
sub
033-311 Invalid Addressbook Data are Registered
[Fault Content]
[Error Type] The version of the USB-I/F reported from FaxCardMini does not match.
sub
[Fault Content] The Controller has detected a version mismatch.
Data in Address Book is invalid.
[Detection Conditions] Upgrade both the Controller and FaxCardMini ROMs to the latest version.
When FaxCont is on, invalid Address Book data is detected.
033-315 USB Fatal Error
Clear NVM (Sys-USER).
[Error Type]
sub
033-312 Controller not respond when system is changing mode
[Fault Content]
[Error Type] A notice from the USB Fax Class Driver has caused a Fatal Error.
sub
[Fault Content] A notice from the USB Fax Class Driver has caused a Fatal Error (USB Driver failure, HW failure,
FCM has detected Timeout. (The Host has not transited to Sleep a specific time after receiving a etc.).
request to transit to Sleep.)
[Detection Conditions] Turn the power OFF then ON.
The Controller has not transited to Sleep Mode a specific time after. If the problem reoccurs, go to the following and solve it.
[Corrective Actions] OF-07 Fax System Fail
033-316 FAX Device Cont Error
OF-07 Fax System Fail
[Error Type]
sub
033-313 USB disconnected
[Fault Content]
[Error Type] A fatal error with FaxDevCont/PrintFormat
sub
[Fault Content] An error has occurred in the DeviceCont area in the FaxCont.
It has been detected that after the FaxCardMini initailization, the device cannot communicate with
FaxCardMini.

2-463
033-317 FAX Device Error [Fault Content]

[Error Type] A problem with FaxCont has been detected. (No response)
sub [Detection Conditions]

[Fault Content] At Boot, the Controller has made no response for a certain time.
A fatal error with FaxDevice [Corrective Actions]

An error has occurred in the FaxDevice area in the FaxCont.
Turn the power OFF then ON. 033-321 Fax Card not respond when system is Booting
If the problem reoccurs, go to the following and solve it. [Error Type]
OF-14 Fax Card Fail sub
033-318 Image Processing Error [Fault Content]
[Error Type] A problem with FaxCardMini has been detected. (Not installed, no response, or detection of
PCCCard installed)
sub
[Fault Content]
At Boot, the Fax Card has made no response for a certain time.
A fatal error with the image processing I/F, image processing control or image processing.
A fatal error has occurred with image processing for Fax.
[Corrective Actions] OF-07 Fax System Fail
033-322 FAX Card I/F timeout
OF-07 Fax System Fail [Error Type]
sub
033-319 Fax Control task detects error
[Fault Content]
[Error Type]
A problem in Faxc2 has been detected.
sub
(The I/F to faxc has timed out.)
[Fault Content]
No response has been made within a certain length of time in message communication from faxc2
(No zone can be secured; a proble has been detected during Configure processing.)
in FAX Cont to the outside.
A problem has occurred in Fax Cont2 software processing, discontinuing the processing ever since.
[Corrective Actions] If the problem reoccurs, go to the following and solve it.
Turn the power OFF then ON. If the problem still reoccurs, there is a strong posibility of FaxCont2 OF-07 Fax System Fail
software bugs in the Controller.
Go to the following and solve the problem.
033-323 FAX Card Mini I/F timeout
sub
033-320 Controller not respond when system is Booting
[Fault Content]
[Error Type]
sub
(The I/F to FaxCardMini has timed out.)
[Detection Conditions] Go to the following and solve the problem.
A problem in Faxc2 has been detected.(The I/F to FaxCardMini has timed out.) OF-14 Fax Card Fail
[Corrective Actions] 033-327 FCM no response to stop request
Turn the power OFF then ON. [Error Type]
If the problem reoccurs, go to the following and solve it. sub
OF-14 Fax Card Fail [Fault Content]
033-324 USB state change Error There has been no response from the FCM to a request to stop the communication.
sub When no response came from the FCM during FAX communication, the device issued a request to
[Fault Content] interrupt the communication, but has received no response.
USB STATE CHANGE ERROR [Corrective Actions]

If the problem persists, it is thought to be a FAX Card Mini H/W failure.
The USB has gone into an unexpected state.
Go to the following and solve the problem.
OF-14 Fax Card Fail
If the problem reoccurs, go to the following and solve it. 033-328 Failed to initialize fax log
033-325 FCM Fatal Error sub

A failure in initializing the communication log.
sub
An error with debug bits in FaxCardMini has occurred. The initialization of the communication log library has failed.

An error with debug bits in FaxCardMini has occurred.
2. Initialize NVM.
If the problem still persists, go to the following and solve it.
OF-07 Fax System Fail 033-329 Detected fax process failuer
033-326 Mini Manager Fatal Error [Error Type]
sub
[Error Type]
sub
[Fault Content]
A problem with FaxCont has been detected.
[Fault Content]
A fatal error with MiniManager
A problem with FaxCont has been detected.
FAX Card Mini has detected a fatal error.
2. Initailaize NVM.
If the problem persists, it is thought to be a FAX Card Mini H/W failure.

2-465
033-330 FoIP Unrecoverable Error [Detection Conditions]

[Error Type] When the device tries to transit to Sleep Mode, the FoIP Cont has made no response for a certain
time.
sub
[Fault Content]
A fatal sotware error in FoIP (including T38 and SIP) has occurred.
A fatal sotware error in FoIP (including T38 and SIP) has occurred.
033-334 Can not send a message to FoIP CONT
[Error Type]
If the problem persists, go to the following and solve it. subR
OF-11 FAX Job Fail [Fault Content]

The device cannot send a message to the FoIP Controller.
033-331 FoIP Controller Init Fail
[Error Type]
The FoIP message send function has returned NG.
subR
[Fault Content]
A failure in FoIP Controller initialization processing
The initialization of FoIP has failed.
033-335 Illegal fault code notice
[Error Type]
If the problem persists, go to the following and solve it. sub

A notice of Fault with an invalid Fault Code is received from FaxCardMini or FoIP.
033-332 FoIP Cont not respond when system is Booting
[Error Type]
A notice of Fault with an ilnvalid Fault Code has been received from FaxCardMini or FoIP.
subR
[Fault Content]
Power OFF the ON.
A problem with the FoIP Controller has been detected. (No response at boot sequence. )
At boot, the FoIP Cont has made no response for a certain time.
033-336 Access to a non-mounted channel
[Error Type]
sub
A message to a channel that is not installed is received from FoIP. (invalid DI)
033-333 FoIP Cont not respond when system is sleeping
[Error Type]
A message to a channel that is not installed has been received.
subR
[Fault Content]
Power OFF then ON.
A problem with the FoIP Controller has been detected. (No response at an attempt to transit to
Sleep)
OF-11 FAX Job Fail [Detection Conditions]
033-337 FaxCard mismatch The Controller reset the Fax Card because the Fax Card did not respond.
sub No action necessary since it will auto recover.
[Fault Content] Perform the following and repair the problem:
<PCC>FaxCardMini is connected. OF-12 033-363 Fail
[Detection Conditions] 033-500 No CS after RS Req

At start-up, it has been detected that FaxBox for another model is connected. [Error Type]
The proper FaxBox is not connected. [Fault Content]
Connect the proper FaxCard. In command sending, modem CS has not turned ON in response to a RS.
033-338 Illegal type of FaxBox [Detection Conditions]
[Error Type] In command sending, modem CS has not turned ON in response to a RS.

[Fault Content] Check the remote terminal and do the same operation again. If a fax has arrived, ask the remote
terminal to resend it.
"Fax Kit” is connected to the model to which “Fax Kit 2” should be connected.
"Fax Kit” has been connected to the model to which “Fax Kit 2” should be connected.
033-501 No Appropriate PIX Data
The proper FaxBox is not connected.
[Error Type]
Remove the “Fax Kit” and connect the "Fax Kit 2 (Faxmini)”. job
[Fault Content]
033-339 faxc2 not respond when system is sleeping
The number of receiving lines was 0.
[Fault Name]
faxc2 not respond when system is sleeping
The number of receiving lines was 0.
[Error Type]
Subsystem
Check the remote terminal and do the same operation again. If a fax has arrived, ask the remote
[Fault Content] terminal to resend it.
When transitioning to Sleep, there is no response from facx2. If the problem still persists, go to the following and solve it.
The sleep transition process has failed 033-502 Post-message resend exceeded
Turn the power OFF then ON. job
033-363 Fax Card Reset (Reboot) [Fault Content]
[Error Type] No response to a post message sent three times
[Fault Content] No response to a post message sent three times
Fax Card Reset (Reboot Fail)

2-467

Check the state of the remote terminal (to see whether the memory is full, the remote terminal is Check the remote terminal and do the same operation again.
under maintenance, etc.), and do the same operation again. Check the state of the line.
Or there is a possibility that the receiving teminal has become disconnected for some reason while Check the Fax Card.
receiving image info.
OF-11 FAX Job Fail
OF-11 FAX Job Fail
033-506 DCN Receive
033-503 T1 Timeout
[Error Type]
[Error Type] job
job
[Fault Content]
[Fault Content] DCN has been received.
T1 timeout
[Detection Conditions] DCN has been received.
A T1 timeout has occurred.
[Corrective Actions] There is a possibility of the remote terminal user’s cancellation. If the remote user has not cancelled,
Check the remote terminal and do the same operation again. check that the remote terminal has no problem, and do the same operation again.
Check the state of the line. If the problem still persists, go to the following and solve it.
Check the Fax Card. OF-11 FAX Job Fail
033-507 Unable to receive by remote
OF-11 FAX Job Fail
[Error Type]
033-504 T2 Timeout job
job
The remote terminal has no capability to receive.
T2 timeout The remote terminal has no capability to receive.
A T2 timeout has occurred.
Check the state of the remote terminal (to see whether the memory is full, the remote terminal is
[Corrective Actions] under maintenance, etc.), and do the same operation again.
Check the remote terminal and do the same operation again. If the problem still persists, go to the following and solve it.
Check the state of the line. OF-11 FAX Job Fail
Check the Fax Card. 033-508 Destination Polling Error
[Error Type]
OF-11 FAX Job Fail
job
033-505 T5 Timeout [Fault Content]
[Error Type] The remote terminal has no polling document.
[Fault Content] The remote terminal has no polling document.
T5 timeout [Corrective Actions]
[Detection Conditions] The remote terminal has no polling document. Ask the remote terminal to prepare polling
A T5 timeout has occurred. documents, and do the same operation again.
If the problem still persists, go to the following and solve it. [Error Type]
OF-11 FAX Job Fail job
033-509 DCS/NSS Resend Exceeded [Fault Content]
[Error Type] The remote terminal has no capability to relay-broadcast.
[Fault Content] The remote terminal has no capability to relay-broadcast.
DCS/NSS resend over [Corrective Actions]
[Detection Conditions] The remote terminal has no capability to relay-broadcast. Check that the remote model is equipped
with the function and do the same operation again.
DCS/NSS resend over
OF-11 FAX Job Fail
Do the same operation again. If the situation still has not improved, ask the remote terminal about
If the problem still persists, check the remote termianl. Tell the user that the remote terminal does not
the state of the receiver.
have the function.
OF-11 FAX Job Fail 033-513 Remote has no Mailbox
033-510 Fallback Error [Error Type]
job
[Error Type]
job
[Fault Content]
The remote terminal does not have the capability of mailbox. (FX type of mailbox)
[Fault Content]
FTT reception at 2400bps
The remote terminal does not have the capability of mailbox.
FTT reception at 2400bps
The remote terminal does not have the mailbox function. Check that the remote model is equipped
[Corrective Actions] with the function and do the same operation again.
Check the state of the line, check for power noise, and check the grounding.
OF-11 FAX Job Fail
OF-11 FAX Job Fail
Check the remote terminal. If it does not have the function, tell it to the user.
033-511 No response after 3rd DTC/NSC 033-514 Carrier Down Detected
job
job
DTC/NSC resend over
The carrier has been shut down.
DTC/NSC resend over The carrier has been shut down.
The remote terminal has no polling document. Check that the remote terminal has no such
Check the state of the line, check for power noise, and check the grounding.
problems as a paper jam and a password mismatch, and do the same operation again.
If the problem persists, ask the sender for retransmission.
OF-11 FAX Job Fail
OF-11 FAX Job Fail
033-512 Remote has no Relay 033-516 EOR Receive
2-469

job The receiving terminal has no capability to receive SEP.
EOR-Q has been received. Check the remote terminal. If it does not have the function, tell it to the user.
[Detection Conditions] If the problem still persists, go to the following and solve it.
EOR-Q has been received. OF-11 FAX Job Fail
[Corrective Actions] 033-520 Remote cannot receive passward
Check the state of the line, check for power noise, and check the grounding. [Error Type]
Check the remote terminal and do the same operation again. If a fax has arrived, ask the remote terminal job
to resend it.
[Fault Content]
The receiving terminal has no capability to receive PWD/SID.
OF-11 FAX Job Fail
033-517 ECM Phase C Flag Timeout The receiving terminal has no capability to receive PWD/SID.
job
[Fault Content] If the problem still persists, go to the following and solve it.
Timeout between ECM frames OF-11 FAX Job Fail
[Detection Conditions] 033-521 Transmission Canceled via DTMF
A timeout between ECM frames has occurred.
[Error Type]
Do the same operation again. If the situation still has not improved, check the state of the remote
terminal. If the remote teminal has a problem, tell it to the user.
[Fault Content]
The device has sent an order refusal signal and stopped the communication.
The device has sent an order refusal signal and stopped the communication.
033-518 Remote cannot receive SUB.
[Error Type]
Check the state of the local terminal (to see whether the memory is full, the terminal has no paper,
job
etc.). If the remote destination is known, ask it to do the operation again.
[Fault Content] If the problem still persists, go to the following and solve it.
The receiving terminal has no capability to receive SUB. OF-11 FAX Job Fail
[Detection Conditions] 033-522 DTMF I/F Timeout
The receiving terminal has no capability to receive SUB.
[Error Type]
[Fault Content]
DTMF I/F timeout. The proper operation has not been done within a certain length of time.
OF-11 FAX Job Fail
033-519 PTX has no SEP capability DTMF I/F timeout
job
The problem is thought to be in the remote operation.
[Fault Content] Check it. If the remote operation is proper, go to the to following and solve the problem.
The receiving terminal has no capability to receive SEP.
OF-11 FAX Job Fail [Error Type]
033-523 Line 1 not connected job
job ÇdÇbÇl error
Channel 1 is not connected. ECM Error has occurred.
Channel 1 is not connected. Check the state of the line, check for power noise, and check the state of the grounding.
[Corrective Actions] If the problem persists, check what model the remote terminal is and do the same operation again. If a
fax has arrived, ask the remote terminal to resend it.
Check that the line is properly connected to Line 1.
If the line is connected, check the line and the switchboard.
OF-11 FAX Job Fail
OF-11 FAX Job Fail 033-527 EOR Send
033-524 Line 2 not connected [Error Type]
job
[Error Type]
job
[Fault Content]
EOR-Q has been sent.
[Fault Content]
Channel 2 is not connected.
EOR-Q has been sent out.
Check the state of the line, check for power noise, and check the state of the grounding.
If the problem persists, check that the remote terminal has no problem and do the same operation again.
Check that the line is properly connected to Line 2.
OF-11 FAX Job Fail
OF-11 FAX Job Fail 033-528 RTN Send
033-525 Line 3 not connected [Error Type]
job
[Error Type]
job
[Fault Content]
RTN has been sent.
[Fault Content]
RTN has been sent out.
Check the state of the line, check for power noise, and check the state of the grounding.
If the problem persists, ask the sender to resend.
Check that the line is properly connected to Line 3
OF-11 FAX Job Fail
OF-11 FAX Job Fail 033-529 RTN Receive
033-526 ECM Error [Error Type]
job

2-471

RTN has been received. The problem is thought to be in the remote terminal. Check the remote terminal.
RTN has been received. OF-11 FAX Job Fail
[Corrective Actions] 033-533 T.30 Protocol Error
Check the state of the line, check for power noise, and check the state of the grounding. [Error Type]
If the problem persists, check that the remote terminal has no problem and do the same operation again. job
If the problem still persists, go to the following and solve it. [Fault Content]
OF-11 FAX Job Fail
An error has occurred with T.30 protocol.
033-530 DTMF Illegal Procedure Error [Detection Conditions]
[Error Type] An error has occurred with T.30 protocol.
[Fault Content] The problem is thought to be in the remote terminal. Check the remote terminal.
Having received an illegal-procedure signal, the device has stopped the communication. If the problem still persists, go to the following and solve it.
The device has received an illegal-procedure signal. 033-534 Unsupported Function at Remote
Check that the operator’s way of performing the DTMF procedure is correct. job
OF-11 FAX Job Fail
The remote terminal has no capability to remote-sort-copy.
033-531 DTMF Procedure Error [Detection Conditions]
[Error Type] The remote terminal has no capability to remote-sort-copy.
[Fault Content] As the remote terminal does not have the function of outputting the quantity of copies to send, stop
Having received an order-refusal signal, the device has stopped the communication. specifying the quantity of copies to send.
[Detection Conditions] Check the remote terminal. If the remote terminal does not have the function, tell it to the user.
The device has received an order-refusal signal. Otherwise, go to the following and solve the problem.
OF-11 FAX Job Fail
The problem is thought to be in the remote terminal. Check the state of the remote terminal 033-535 DCN Receive at Phase B Send
(memory full, no paper, etc.). [Error Type]
If the problem still persists, go to the following and solve it. job
033-532 Illegal Command Received A phase B ordering command (DCS/NSS/NSC/DTC) has been refused by DCN.
job A phase B ordering command (DCS/NSS/NSC/DTC) has been refused by DCN.
An illegal command has been received. Check the remote address, mailbox info, etc. and do the same operation again.
An illegal command has been received. OF-11 FAX Job Fail
033-536 Ring Stopped before Fax Device Release [Fault Content]
[Error Type] An error in image processing for Fax receiving

[Fault Content] In image processing for fax receiving, some error has occurred with FaxCardMini.
Before resource release, ringing (calling) has finished. [Corrective Actions]

[Detection Conditions] Do the same operation again.
Before resource release, ringing (calling) has finished.
OF-11 FAX Job Fail
Do the same operation again. 033-540 Fax Printing Image Process Error
Call-out has collided with call-in. Check how the line is connected. [Error Type]
033-537 In and out call conflict An error in image processing for Fax print.
job Some error has occurred with Fax-print-format image processing.
As call-out collided with call-in, the device has discontinued sending. Do the same operation again.
OF-11 FAX Job Fail
As call-out collided with call-in, the device has discontinued sending.
[Corrective Actions] 033-541 No destination specified
Do the same operation again. [Error Type]
Call-out has collided with call-in. Check how the line is connected. job
OF-11 FAX Job Fail There is not a single valid address.
033-538 Fax Sending Image Process Error [Detection Conditions]
[Error Type] As the dial number is not found, the device cannot call out from FaxCard.
[Fault Content] Specify the proper address by using Speed Dial where correct Fax address numbers are registered.
An error in image processing for Fax sending. If the problem persists, check the software version and upgrade it to the latest version.
OF-11 FAX Job Fail
In image processing for fax sending, some error has occurred with FaxCardMini.
[Corrective Actions] 033-542 Selected Channel Dial Error
Do the same operation again. [Error Type]
033-539 Fax Receiving Image Process Error The requested channel is unavailable.
job A channel that is not installed has been requested for processing.

2-473
[Corrective Actions] 033-546 Cannot detect dial tone

Check which line is specified and resend. [Error Type]
If the problem persists, go to the following and solve it. job
OF-11 FAX Job Fail
[Fault Content]
033-543 Dial Error (Incorrect Dial Data.) The dial tone cannot be detected.
job The dial tone could not be detected.
Illegal data exist in dial data. If the line is connected, check the line and the switchboard.
[Detection Conditions] If the problem persists, go to the following and solve it.
Illegal data exist in dial data. OF-11 FAX Job Fail
[Corrective Actions] 033-547 Abort during transmission
Reenter the dial number and do the same operation again. [Error Type]
OF-11 FAX Job Fail
[Fault Content]
033-544 Busy tone detect The device stops during communication. (An operation to discontinue the communication by use of
[Error Type] Stop, etc. has been done.)
[Fault Content] The device has stopped during communication. (An operation to discontinue the communication by
use of Stop, etc. has been done.)
The Busy tone has been detected.
The Busy tone has been detected. No action is necessary.
This indicates that an operation to discontinue the communication by use of Stop, etc. has been done.
If the Busy tone lasts abnormally long, the remote terminal or the switchboard is thought to have 033-548 No manual send line
failed. [Error Type]
033-545 T0 Timeout There is no line connected.
job There is no line for manual communication.
T0 Timer timeout Establish communication by phone, etc. and then do the same operation again.
[Detection Conditions] If the problem persists, go to the following and solve it.
A T0 timeout has occurred. OF-11 FAX Job Fail
[Corrective Actions] 033-549 Fax service disabled
The remote terminal is thought to be not a facsimile or in the Facsimile mode. Check the remote [Error Type]
number. Check that the remote terminal is a facsimile.
job
[Fault Content]
OF-11 FAX Job Fail
The device cannot receive any service requests because it is now disabled from operating.
The device has been requested a service when its memory is not enough, there are too many jobs, Check what model the remote terminal is and do the same operation again. If a fax has arrived, ask
a fail is occurring with the system, etc. the remote terminal to resend it.
Wait for a while and do the same oepration again. OF-11 FAX Job Fail
If the problem persists, go to the following and solve it. 033-553 no mailbox/relay
033-550 cannot diable FAX service job
job At mailbox transmission or relay transmission, the local terminal does not have the function.
The device cannot be disabled from operating because it is doing the relevant service. F code sent from the remote terminal has instructed the local terminal on a capability that does not
[Detection Conditions] exist for it .
An attempt was made to make the device transit to the Diag mode,etc. but it was unsuccessful [Corrective Actions]
because the device was communicating by fax. If necessary, ask the remote operator to check whether he or she has entered the inappropriate F
[Corrective Actions] code.
Wait until the device finishes the job in progress, and then do the same operation again. If the problem persists, go to the following and solve it.
If the problem persists, go to the following and solve it. OF-11 FAX Job Fail
OF-11 FAX Job Fail 033-554 Wrong Password/Receive Banned

033-551 Internal I/F Error [Error Type]
[Error Type] job
job [Fault Content]
[Fault Content] The DM Prevention function has disconnected communication.
There is no appropriate service available. [Detection Conditions]

[Detection Conditions] Receiving FAX with no password/password mismatch or Select Receiving No. mismatch. Password
mismatch. Communication from a person other than people that fall under Select Communication.
When the communication by phone or FAX was about to end, an operation was done for the job.
A password mismatch. No action is required because this communication is from a person other
Wait for a while and do the same oepration again.
than people that fall under Select Communication. However, the problem persists, go to the
If the problem persists, go to the following and solve it. following and solve it.
OF-11 FAX Job Fail OF-11 FAX Job Fail
033-552 too many Error lines 033-555 incorrect password
job job
PHASE-C Error Over Machine Password is incorrect.
In G3 image info receiving, the total quantity of error lines detected has exceeded the threshold The machine password of the local terminal is not the same as that sent from the remote terminal.
indicated by the system data value.

2-475
If necessary, ask the remote operator if he or she specified a worng machine password. OF-11 FAX Job Fail
If the problem persists, go to the following and solve it. 033-559 no remote ID
033-556 Wrong Password/Send Banned job
job The remote ID has not been sent from the remote terminal
Wrong send password Under the setting that “receiving from a remote terminal without its remote ID is denied” the remote
[Detection Conditions] machine has not sent its remote ID.
The remote ID has not been sent from the remote terminal. A mismatch between send password [Corrective Actions]
and remote ID. If wanting to receive from the remote terminal, make it possible for the local terminal to receive from
[Corrective Actions] it even though its remote ID is not sent. Or ask the remote machine to set up its remote ID.
A password mismatch. If the problem persists, perform the following:
Check the password and resend. OF-11 FAX Job Fail
If the problem persists, go to the following and solve it. 033-560 illegal authentication ID
033-557 Desinations or Sevices Exceeded job
job In Tress/RCC, the authentication ID from the remote terminal has been found to be illegal.
The quantity of services or destinations is over the upper limit. In Tress/RCC, the authentication ID from the remote terminal has been found to be illegal.
The total quantity of requested services or destinations has exceeded the number specified in the An error while our maintenance system is in operation.
spec. If the communication line is normal, perform the following:
[Corrective Actions] Replace the FAX Board, or upgrade the ESS ROM version.
Wait until the quantity of jobs in a queue decreases, or reduce the quantity of destinations, and then If the problem persists, perform the following:
resend. OF-11 FAX Job Fail
If the problem persists, go to the following and solve it. 033-561 cannot do TRESS/RCC job
OF-11 FAX Job Fail
[Error Type]
033-558 remote ID is in black list job
job The device cannot perform Tress/RCC because it is disabled from operating or is running a job.
The remote ID of the remote terminal is on the black list. The device could not perform Tress/RCC because it was disabled from operating or was running a
[Detection Conditions] job.
The remote ID of the remote terminal has been registered on the black list of the local terminal. [Corrective Actions]
[Corrective Actions] This is an error during the operation of our maintenance system.
If wanting to receive from the remote terminal, eliminate the remote ID of the remote terminal from If the problem persists, go to the following and solve it.
the black list. OF-11 FAX Job Fail
033-562 held RCC job [Error Type]
[Error Type] job
job [Fault Content]

[Fault Content] The quantity of destinations is over.
The device has suspended performing RCC because it is in the operation-prohibited mode. [Detection Conditions]
[Detection Conditions] The total quantity of destinations requested has exceeded the number specified in the spec.
The device has suspended performing RCCAs because it is in the operation-prohibited mode. [Corrective Actions]
[Corrective Actions] Wait until the quantity of jobs in a queue decreases, or reduce the quantity of destinations, and then
resend.
This is an error during the operation of our maintenance system.
OF-11 FAX Job Fail
OF-11 FAX Job Fail
033-566 No destination specified
033-563 No printable paper size
[Error Type]
[Error Type]
job
job
[Fault Content]
[Fault Content]
The device cannot call out because the dial number is not found.
In formatting, loaded is recording paper that does not match with the document in size and cannot
be printed out. [Detection Conditions]
[Detection Conditions] The device cannot call out through FaxCard because the dial number is not found.
The size of the recording paper loaded does not match with the document size. [Corrective Actions]
[Corrective Actions] Specify the proper address by using Speed Dial where correct Fax address numbers are registered.
If the problem persists, check the software version and upgrade it to the latest version.
• Specify the size of recording paper.
• Check that the recording paper tray is properly installed.
OF-11 FAX Job Fail
OF-11 FAX Job Fail 033-567 Dial Error (Incorrect Dial Data.)
033-564 Power Off during transmission [Error Type]
[Error Type] job
job [Fault Content]

[Fault Content] Illegal destination data
Power OFF during Communication error [Detection Conditions]
[Detection Conditions] Illegal data exist in dial data.
Power OFF during Communication error. The power switch has been turned OFF. The system has [Corrective Actions]
been reset. Reenter the dial number and do the same operation again.
Check that the internal/external line kit is properly installed; wait for a while; check the FAX function OF-11 FAX Job Fail
settings and the dial number; and then if having tried to send a fax, resend it. 033-568 FCM watchdog timeout in FAX comm
[Error Type]
OF-11 FAX Job Fail
job
033-565 No. of Desinations Exceeded

2-477

During FAX communication, there has been no response from FCM for a certain length of time. A manual send job has been cancelled because there is no space available in the log area for Fax
[Detection Conditions] Report.
During FAX communication, there has been no response from FCM for a certain length of time. [Detection Conditions]
[Corrective Actions] At the start of a job, it has been detected that the area for Fax Report is full; the job becomes
cancelled.
Do the same operation again. If a fax has arrived, ask the remote terminal to resend it.
OF-11 FAX Job Fail There accumulate a lot of Fax jobs to be sent by advance request. Wait until some of the jobs are
complete, or cancel some. After that, do the same operation again.
033-569 Detected image direction conflict If the problem persists, go to the following and solve it.
[Error Type] OF-11 FAX Job Fail
job 033-572 FaxReport print job canceled(JobFull occured)
It has been detected that the direction of the image is not the same as that of paper loaded in the job
paper feed trays.
[Fault Content]
Because at Fax report creation, Job Full has been detected, only Fax Report has been created.
The state is that only the SMH can feed out paper, whose direction is the same as the direction of
the image. [Detection Conditions]
[Corrective Actions] At the start of a job, Job Full has been detected; only a Fax Report document has been stored and
printing the Fax report cancelled.
Feed paper as directed on the panel.
If the problem persists, remove the Finisher, and then load an APS-selected tray with the paper whose
direction is the same as the direction of the image, in order to change the state of the paper feed No action in particular is required. Fax Auto Report is waiting for its turn to be printed. The report will
trays. After that, turn the power OFF then ON. soon be automatically printed.
If the problem persists, go to the following and solve it. If the problem persists, go to the following and solve it.
033-570 Retry Over(no shutdown notification setting) 033-573 domain regulation check error
job job
Retry Over due to communication disconnection The restriction on domains to send a fax to has made sending it impossible.
Power OFF during Communication error. The power switch has been turned OFF. The system has In specifying a destination, an unallowable domain has been specified.
been reset. [Corrective Actions]
[Corrective Actions] Check the destination address and reenter it.
Wait for a while; check the FAX function settings and the dial number; and then if having tried to If the problem persists, go to the following and solve it.
send a fax, resend it. OF-11 FAX Job Fail
Check the state of the local machine and the line. If the problem reoccurs in retrying the operation, go to
the following and solve the problem.
033-574 Access to a non-mounted channel
job
033-571 Manual send job canceled(FaxReportLogFull)
[Fault Content]
[Error Type]
A message to a channel that is not installed is received. (invalid DI)
job
The channel that is not installed has been instructed. The frame size of the received command has exceeded a specified value.
Check for an installed channel. Retry the same operation.
033-575 Modem Polarity Inversion Detected Check the remote machine and retry the same operation.
Check the line status.
[Error Type]
Check the Fax Card.
job
[Fault Content] 033-580 Missing VoIP Gateway
Polarity Inversion is detected. [Error Type]
Polarity Inversion has been detected. [Fault Content]

[Corrective Actions] The VoIP Gateway for the telephone number is not registered.
Retry the same operation. [Detection Conditions]

The VoIP Gateway for the entered telephone number has not existed.
033-576 Inaccurate dial data
[Error Type]
Set up properly the address of the VoIP Gateway for the device available for the entered telephone
job
number.
[Fault Content] If the problem persists, go to the following and solve it.
Invalid dial data OF-11 FAX Job Fail
[Detection Conditions] 033-581 Access Authentication failure
Dial data is invalid.
[Error Type]
Check the dial data.
[Fault Content]
033-577 Modem Image Under Run The request of the device to connect by SIP call has been refused due to authentication failure.
job At request, authentication has been demanded but the device has failed to be authenticated.
An underrun has occurred in a modem. Check the proxy server authentication user name and authentication password for this machine and
[Detection Conditions] the SIP server setting.
An underrun has occurred in a modem. If the problem persists, go to the following and solve it.
Retry the same operation. 033-582 Mismatched ability

033-578 Modem Frame Size Over [Error Type]
[Error Type] job
job [Fault Content]

[Fault Content] A request for SIP connection has been refused because of a capability info mismatch.
The frame size of the received command is over a specified value. [Detection Conditions]
A request to connect has been refused because the destination to be connected does not have the
same capability info.

2-479

Check the remote device. If the device is guaranteed to receive support, check how the SIP server At SIP communication, an error included in other errors has occurred.
between the remote terminal and this machine is set up. [Corrective Actions]
Turn the power OFF/ON.
OF-11 FAX Job Fail
033-583 Temporarily unavailable OF-11 FAX Job Fail
[Error Type] 033-586 T38 Protocol Not Ready
job [Error Type]
[Fault Content] job
The device cannot connect because the destination to connect to through SIP has a temporary lack [Fault Content]
of resources (including the busy line).
The device cannot communicate because IP Address is not determined yet. (at initialization by use
[Detection Conditions] of DHCP or at address reacquisition)
A request to connect to the destination has been refused because it has a temporary lack of The device cannot communicate because it has tried to use the SIP server though it has not been
resources . registered with the registrar server yet.
Wait for a while and resend. IP Address cannot be obtained yet.
If the problem persists, go to the following and solve it. [Corrective Actions]
OF-11 FAX Job Fail Wait for a while and resend.
033-584 SIP request timeout Make it possible to acquire IP Address.
[Error Type] Make it possible to register the device with the registrar server.
job If the problem persists, go to the following and solve it.
[Fault Content] OF-11 FAX Job Fail
A SIP Communication timeout has occurred. 033-587 T38 Session Error

A request has timed out. job
Check that the address or telephone number for entry is correct. T38 Session (including RTP Session) cannot be established.
Check that the network is connected. [Detection Conditions]
Check that the SIP server is active. T38 Session (including RTP Session) cannot be established.
Check that the network cables between this machine and the SIP server and between this machine and [Corrective Actions]
the remote terminal are properly connected.
Check that the network cable is connected.
Check that the SIP server and the remote terminal are ready to communicate.
Check that the remote device is active.
OF-11 FAX Job Fail
OF-11 FAX Job Fail
033-585 SIP request error 033-588 T38 Packet Lost
[Error Type]
[Error Type]
job
job
[Fault Content]
[Fault Content]
At SIP communication, an error included in other errors has occurred.
The loss of T38 Packet whose error recovery is impossible has been detected.
The loss of T38 Packet whose error recovery is impossible has been detected. While the max quantity of FoIP sessions are in process, a new request to send has been made.
If there is another job in progress, wait until it finishes, and then retry the operation. Wait until the ongoing IP Fax receiving or sending operation is complete, and resend.
If the problem persists, go to the following and solve it. If the problem persists, go to the following and solve it.
033-589 T38 Malformed Packet Received 033-592 FoIP Internal Timeout
job job
The contents of the received T38 protocol data are illegal (including ASN.1 Decode error), so the job A timeout has occurred not because it is reported but because of any other factor (image data
cannot be continued. receivng timeout; FoIP internal timeout).
The contents of the received T38 protocol data have been found to be illegal (including ASN.1 A timeout has occurred not because it is reported but because of any other factor (image data
Decode error). receivng timeout; FoIP internal timeout).
Check the remote device. If the device is guaranteed to receive support, contact Customer Support. Check that the network cable is connected.
If the problem persists, go to the following and solve it. Check that the remote device is active.
OF-11 FAX Job Fail If the problem persists, go to the following and solve it.
033-590 T38 Send Error OF-11 FAX Job Fail
[Error Type] 033-593 Canceled By Remote Peer

job [Error Type]
[Fault Content] job
An error has occurred in sending a T38 Protocol packet (TCP,UDP,RTP), so the job cannot be [Fault Content]
continued. The device has received from the remote terminal a request to cut off the SIP session.
An error has occurred in sending a T38 Protocol packet (TCP,UDP,RTP). The remote terminal has done the operation for discontinuing the session.
Check that the network cable is connected. Ask the remote terminal to resend.
Check that the remote device is active. If the problem persists, go to the following and solve it.
If the problem persists, go to the following and solve it. OF-11 FAX Job Fail
OF-11 FAX Job Fail
033-710 Document does not exist
033-591 FoIP Max Sessions Over [Error Type]
job [Fault Content]
[Fault Content] Invalid document - No document
The device cannot communicate because the quantity of FoIP sessions has exceeded the [Detection Conditions]
maximum.
The specified document cannot be found.

2-481

Repeat the operation. Data Read Error - Not registered
If NG, perform the following procedure to repair it. [Detection Conditions]
OF-11 FAX Job Fail The data has not been registered.
033-711 Illegal Page inside Document [Corrective Actions]
[Error Type] Repeat the operation.
Job Fail 033-715 Cannot start job
Invalid document - Invalid page Job Fail
The specified page was not found or the specified page has invalid data. Job Fail During EP-TRESS Operation - Restriction by the host status
Repeat the operation. The status in which the job cannot be performed was detected during EP-TRESS operation.
033-712 System Memory exceeded [Corrective Actions]
[Error Type] This error occurs during maintenance system operation of Fuji Xerox Co., Ltd. No action necessary.
Invalid document - Host memory full 033-716 No specified Mailbox

Memory became full. Job Fail
Repeat the operation. Job Fail During EP-TRESS Operation - Restriction by the host status
OF-14 FAX Card Fail The status in which the job cannot be performed was detected during EP-TRESS operation.
033-713 No specified Chain Link [Corrective Actions]
[Error Type] This error occurs during maintenance system operation of Fuji Xerox Co., Ltd. No action necessary.
Incorrect Chain-Link No. 033-717 Incorrect Password
There is no such Chain-Link. Job Fail
Repeat the operation. Job Fail - Incorrect password
OF-14 FAX Card Fail The verification result of the specified password was NG.
033-714 Scan Error (No specified doc) [Corrective Actions]
Job Fail If NG, perform the following procedure to repair it.
OF-11 FAX Job Fail
033-718 No Document in Mailbox [Corrective Actions]
Job Fail
OF-14 FAX Card Fail
[Fault Content]
Job Fail - No document 033-722 Fax immediate send store job canceled
The document was not found in the Polling Sending box or the specified mailbox. Job Fail
Repeat the operation. IIT Failure or Stop Detected While Sending FAX Immediately
If NG, perform the following procedure to repair it. [Detection Conditions]
OF-11 FAX Job Fail IIT failure (document jam or stored sheet count exceeded) or stop request was detected while
sending FAX immediately.
033-719 Fax job Canceld not recovery job
Cancelation is performed only for Read operation. The document that has been already read will
[Error Type] continue to be sent.
[Fault Content] Repeat the operation.
FAX Job Cancel Unrecoverable By Power OFF/ON If NG, perform the following procedure to repair it.
The document was not found in the Polling Sending box or the specified mailbox. 033-724 Fax receive memory over flow
Job Fail
If NG, perform the following procedure to repair it.
[Fault Content]
OF-11 FAX Job Fail
Receive operation was aborted because the maximum limit of the image data amount that can be
033-720 Document Creation Failed received for one FAX communication was exceeded.
Job Fail The total data amount of received image data exceeded the upper limit of the image data amount
[Fault Content] that can be received for one system data communication.
Document Creation Failed [Corrective Actions]

[Detection Conditions] Install the HDD or install additional RAM when a user makes a claim.
The specified document cannot be created.
OF-14 FAX Card Fail
Repeat the operation. 033-725 Insufficient HDD Space
033-721 Fax Page Creation Failed [Error Type]
Job Fail
[Error Type]
Job Fail
[Fault Content]
Insufficient HD was detected.
[Fault Content]
Page Creation Failed
The HD was full when Fax was received, or when the format or report was created.
The specified page cannot be created.

2-483

Clear HD Full. Recovery was not possible using the Fax Cont or Fax Card.
033-726 Cannot print 2-Sided [Corrective Actions]
Job Fail 033-731 Inconsistent Instructions

2-Sided Printing Not Available When Receiving Fax Job Fail
2-Sided printing is not available when receiving Fax (mixed size). Start Transmission from Fax Card and Stop Transmission from Controller
If the problem persists, perform the following procedure to repair it. Transmission closed due to Start Transmission from Fax Card and Stop Transmission from
OF-14 FAX Card Fail Controller.
033-727 Cannot rotate image [Corrective Actions]

No action necessary.
[Error Type]
When the system was waiting to receive a Fax job, the job was canceled when a simultaneous request
Job Fail from the user to stop the job was received.
[Fault Content] Stop request was issued by the user. No action necessary.
Rotation Not Available When Receiving Fax
033-732 Print job canceled by forced polling
[Error Type]
Rotation is not available when receiving Fax (insufficient memory).
Job Fail
[Fault Content]
Print job received was canceled at Forced Polling.
OF-14 FAX Card Fail
033-728 Auto print canceled Print job received was canceled at Forced Polling.
Job Fail
[Fault Content] (If there is a print job when deleting the stored documents in Forced Polling, cancel the job.
Fax Auto Print was canceled. No action necessary since the print job is canceled after retrieving the document with Forced Polling.)
[Detection Conditions] 033-733 Fax document number get error
Formatting for Fax Auto Printing was aborted because the instruction for Fax Manual Printing was
sent during the operation.
[Error Type]
Job Fail
[Fault Content]
The number of FAX job documents was not detected.
OF-14 FAX Card Fail
033-730 Fax Service recovery error
The number of job documents related to the job could not be obtained.
[Error Type]
Job Fail
Unable to recover in the Fax job.
OF-14 FAX Card Fail
033-734 Fax Print Suspension [Detection Conditions]
[Error Type] The Fax Cont detected a failure and could not continue processing the job.

Fax Print and Fax Auto Report were started at the same time. OF-14 FAX Card Fail
[Detection Conditions] 033-738 JBIG Information fail

Job was canceled because Fax Print and Fax Auto Report were started at the same time. [Error Type]
If the problem persists, refer to the following procedure to repair it. [Fault Content]
OF-11 FAX Job Fail JBIG data error of JBIG image
033-735 Fax Memory Allocate Timeout [Detection Conditions]
[Error Type] The Fax Cont detected an error in JBIG data during coding/decoding of the JBIG data.

OF-14 FAX Card Fail
Fax Receive - Buffer Allocate Timeout
[Detection Conditions] 033-740 Fax immediate receive print canceled
Fax Receive - Buffer Allocate Timeout [Error Type]
Repeat the operation. [Fault Content]
If the problem persists, perform the following procedure to repair it. Immediate Print on Receive was canceled by user.
OF-14 FAX Card Fail [Detection Conditions]
033-736 Internet FAX Off Ramp fail The user canceled immediate printing upon receiving.
Job Fail No action necessary.
[Fault Content] 033-741 Fax page read open timeout
With the Fax Transfer Prohibition function based on the data capacity of the Internet FAX Off Ramp, [Error Type]
Fax was not transferred as the upper limit on the data capacity was exceeded.
Job Fail
The data amount for FAX transfer exceeded the threshold during FAX transfer of Internet FAX Off Page Read Open Instruction timed out.
Ramp.
When transferring image data to the Fax Card, the conditions for sending the response to the Fax
No action necessary. Card did not match.
033-737 Fax card job canceled [Corrective Actions]
[Fault Content] OF-14 FAX Card Fail
Job in FaxCard was aborted due to Controller internal error. 033-742 Fax page read close timeout

2-485
[Error Type] 033-745 Fax data write timeout

Timeout by page lead close specification (Out of memory during manual sending) [Fault Content]
[Detection Conditions] Data Write Instruction Timeout
When transferring image data to the Fax Card, the conditions for sending the response to the Fax [Detection Conditions]
Card did not match.
When receiving image data from the Fax Card, the conditions for sending the response to the Fax
This often occurs when the HD free area is equal to or less than the HD capacity immediate threshold
Card did not match.
(820-053) during immediate send operation.
When the remaining memory is low at approx. 10%, delete the images stored in the HD to secure
the HD capacity and perform the same operation again.
OF-14 FAX Card Fail
Set the HD capacity immediate threshold (820-053) to a larger value if this occurred during immediate
send operation. 033-746 Fax data read timeout
When this problem occurs in situations other than immediate send operation, or if the problem persists, [Error Type]
perform the following procedure to repair it.
Job Fail
OF-11 FAX Job Fail
[Fault Content]
033-743 Fax page write open timeout Data Read Instruction Timeout
Job Fail
When transferring image data to the Fax Card, the conditions for sending the response to the Fax
[Fault Content] Card did not match.
Page Write Open Instruction Timeout [Corrective Actions]
When receiving image data from the Fax Card, the conditions for sending the response to the Fax If the problem persists, perform the following procedure to repair it.
Card did not match. OF-14 FAX Card Fail
[Corrective Actions] 033-747 Fax Service don't start by cross ope
[Error Type]
Job Fail
OF-14 FAX Card Fail
[Fault Content]
033-744 Fax page write close timeout Service could not be accepted due to combined operations that are prohibited.
Job Fail
When requesting to start the service from the Fax Card, the job could not be created due to causes
[Fault Content] such as job no. overflow.
Page Write Close Instruction Timeout [Corrective Actions]
[Detection Conditions] No action necessary since it will be recovered automatically after the operation is allowed.
When receiving image data from the Fax Card, the conditions for sending the response to the Fax 033-748 Fax Service illigal sequence
Card did not match.
[Error Type]
Job Fail
[Fault Content]
Sequence error message received.
OF-14 FAX Card Fail
During Service Sequencing, a message indicating that the operation was not allowed in Sequencing Job Fail
was received from the Fax Card. [Fault Content]
[Corrective Actions] The Fax document print was cancelled because the Fax service is not working.
Repeat the operation. [Detection Conditions]
033-749 Fax card Memory Error Although Fax Document Print was instructed to this machine, the print process was cancelled
[Error Type] because the Fax Document Print controller is not ready. If even a single Fax document exists when
printing multiple types of documents (Print/Scan/Fax) from a mailbox, all documents after the Fax
Job Fail
document will not be not printed.
Extended memory was temporarily insufficient during FAX formatting.
1. Turn the power OFF then ON
[Detection Conditions] 2. Check the cables to see whether the Fax Card is connected to this machine.
During Fax formatting, the extended image data is larger than the memory reserved. 3. After that, use the panel display or the error history report to check for the Fax error code (133-xxx,
[Corrective Actions] 134-xxx) that has occurred in this machine and then troubleshoot using the appropriate error code.
No action necessary since the job failed due to insufficient extended memory and it can be If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
recovered using the encoding method that can be stored in the extended memory. occurred and contact the Support G for instructions.
033-750 Fax format error
[Error Type] 033-790 EP-DX Call Wait (Not Redial count)
Extension error occurred for normal image data. [Fault Content]

[Detection Conditions] The Fax Card Redial Wait Status was set without calculating the no. of redial attempts.
During formatting, when image data was retrieved from the Fax Card, even though the image data [Detection Conditions]
was determined to be free from error, extension failed. The machine is in the status where EP-DX operation cannot be started.
[Corrective Actions] • It is necessary to enter the Diag. mode during EP-DX periodic polling.
Repeat the operation. When a call is requested from the Fax Card, this is used as the response when Diag. mode cannot be
entered.
OF-14 FAX Card Fail [Corrective Actions]
This error occurs during maintenance system operation of Fuji Xerox Co., Ltd. No action necessary.
033-751 Activity Report suspended by Printing Inhibition
1. Exit Diag. mode and then connect the TRESS.
Job Fail
OF-11 FAX Job Fail
[Fault Content]
033-791 EP-DX Call Wait (Redial count)
When a communication management report occurred at a print prohibited time period, the machine just
goes into sleep mode and the report output is postponed. [Error Type]
A communication management report occurred at a print prohibited time period, and it is postponed as [Fault Content]
the machine just goes into sleep mode. The no. of redial attempts was calculated and the Fax Card Redial Wait Status was set.
No action is necessary as it will automatically restart after exiting the print prohibited time period. An error occurred in communication LED control. The machine is in the status where EP-DX
operation cannot be started.
033-755 Fax printing is canceled by the defect of Fax card.
2-487
• It is necessary to enter Diag. mode during EP-DX periodic polling.

When a call is requested from the Fax Card, this is used as the response when Diag. mode cannot be
entered.
1. Exit Diag. mode and then connect the TRESS.
OF-11 FAX Job Fail
033-792 EP-DX Call Stop
[Error Type]
Job Fail
[Fault Content]
The RCC Service was immediately terminated.
During initialization sequencing, the system detected that an invalid job had been activated from the
Fax Card.
• It is necessary to enter Diag. mode during EP-DX periodic polling.
When a call is requested from the Fax Card, this is notified as the response when Diag. mode cannot be
entered.
OF-11 FAX Job Fail
034-211 Slot1 Board failure If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
[Error Type]
Local Fail 034-502 Fax Internal Must Parameter Error
Fax Option Slot 1 Board Failure Job Fail
Option Slot 1 Board failure. A required parameter (Dial No., High Layer Compatibility, or ICM Port) is not found in the outgoing
call request command.
Replace the optional Slot 1 Board.
A required parameter (Dial No., High Layer Compatibility, or ICM Port) is not found in the outgoing
034-212 Slot2 Board failure call request command.
Local Fail Check the software version and upgrade it to the latest version. If the problem persists, it must be a
[Fault Content] software failure. Contact Support G or replace the Fax Card. It is not necessary to replace the ESS
PWB.
Fax Option Slot 2 Board Failure
[Detection Conditions] 034-503 Fax Internal High Layer Service Error
Option Slot 2 Board failure. [Error Type]
Replace the optional Slot 2 Board. [Fault Content]
034-500 Dial Error (Incorrect Dial Data.) The high-layer consistency of the calling request command is not supported. (Other than TEL, G2/
G3 and G4.)
[Error Type]
Job Fail
The high-layer consistency of the calling request command is not supported. (Other than TEL, G2/
[Fault Content] G3 and G4.)
There was incorrect (illegal) data in the dial data. [Corrective Actions]
[Detection Conditions] Check the software version and upgrade it to the latest version. If the problem persists, it must be a
There was incorrect (illegal) data in the dial data. software failure. Contact Support G or replace the Fax Card. It is not necessary to replace the ESS
[Corrective Actions] PWB.
Dial again and then repeat the operation. 034-504 Fax Stored Memory Exceeded
OF-14 FAX Card Fail Job Fail
034-501 Selected Channel Dial Error [Fault Content]
[Error Type] The system detected Memory Full at the transmission job. (Storage memory is insufficient.)
[Fault Content] The system detected Memory Full at the transmission job. (Storage memory is insufficient.)
The specified channel was not found. [Corrective Actions]
The process was requested for uninstalled channel. 034-505 Fax Work Memory Exceeded

2-489

Job Fail Check that extension line kit is installed properly. Wait for a while then check the FAX function
[Fault Content] settings and dial numbers and resend data if needed.
Check the self-terminal status and line status, then perform the operation again. If the problem persists,
Working Memory Overflow During Transmission
proceed to the following procedure to repair it,
[Detection Conditions] OF-14 FAX Card Fail
Working Memory Overflow During Transmission
034-509 DTMF Illegal Procedure Error
[Error Type]
Job Fail
OF-14 FAX Card Fail [Fault Content]
The system stopped transmission after receiving the invalid procedure signal.
034-506 Unsupported Function at Remote
[Error Type]
The system stopped transmission after receiving the invalid procedure signal.
Job Fail
[Fault Content]
Check the self-terminal or the line status.
No remote sort copy feature in the remote machine.
• Wait for a while and try again.
[Detection Conditions] • Check your machine or line status.
No remote sort copy function in the remote machine.
[Corrective Actions] OF-14 FAX Card Fail
034-510 DTMF Procedure Error
OF-14 FAX Card Fail
[Error Type]
Job Fail
034-507 Password Check Error
[Fault Content]
[Error Type] The system stopped transmission after receiving the reject command signal.
Job Fail
[Fault Content] The system stopped transmission after receiving the reject command signal.
Password check error. Mailbox number error. No documents for polling are found.
[Detection Conditions] Check the settings of the remote machine or line status.
Password check error. Mailbox number error. No documents for polling are found. • Wait for a while and try again.
[Corrective Actions] • Check your machine or line status.
Repeat the operation. If the problem persists, perform the following procedure to repair it.
If the problem persists, perform the following procedure to repair it. OF-14 FAX Card Fail
OF-14 FAX Card Fail
034-511 Unable to Send File at Remote
034-508 Transmission Canceled via DTMF [Error Type]
[Fault Content] The remote machine does not support the file transfer function.
The system sent a reject command signal and stopped the transmission. [Detection Conditions]
[Detection Conditions] The remote machine does not support the file transfer function.
The system sent a reject command signal and stopped the transmission.
[Corrective Actions] 034-515 Illegal Command Received
Check the settings of the remote machine or line status. [Error Type]
• Wait for a while and try again.
Job Fail
• Check your machine or line status.
[Fault Content]
DIS received from calling station. DCS received although the system have no capability to receive.
OF-14 FAX Card Fail
Illegal command received.
034-512 Detect Endless Loop [Detection Conditions]
[Error Type] DIS received from calling station. DCS received although the system have no capability to receive.
Job Fail Illegal command received.
An infinite loop was detected in remote relay broadcast. Repeat the operation.
An infinite loop was detected in remote relay broadcast. OF-14 FAX Card Fail
[Corrective Actions] 034-519 No. of Desinations Exceeded

Repeat the operation. [Error Type]
034-513 Receive Command Error No. of Fax Recipients Exceeded
Job Fail The total number of the requested recipients exceeded the number defined by the specifications.
(The number of full dial instructions exceeded 200 stations.)
[Fault Content]
The system received an illegal command from the remote machine in remote maintenance.
Reduce the no. of recipients and then repeat the operation.
The system received an illegal command from the remote machine in remote maintenance.
OF-14 FAX Card Fail
034-520 No. of Sevices Exceeded
[Error Type]
034-514 Requested Function Unsupported
Job Fail
[Error Type]
[Fault Content]
Job Fail
No. of Fax Services Exceeded
[Fault Content]
The system received remote maintenance request from the remote machine but does not support
The total number of the requested services exceeded the number defined by the specifications.
the function.
Reduce the no. of services and then repeat the operation.
The system received remote maintenance request from the remote machine but does not support
the function. If the problem persists, perform the following procedure to repair it.
• Check the system data. 034-521 Internal I/F Error

• Check the remote machine (EP system). [Error Type]
Job Fail

2-491

No Fax Applicable Service Wait for a while and try again.
[Detection Conditions] 034-525 Specified Chainlink not exist
The service specified by SI not found. (Due to Close Sequence, this error may not be able to be [Error Type]
returned.)
Job Fail
[Fault Content]
Incorrect Chain-Link No.
If the problem persists, check the SW version and upgrade it to the latest version.
If the problem still persists, perform the following procedure to repair it.
There is no such Chain-Link.
OF-14 Fax Card Fail
034-522 No manual send Line
Enter the correct Chain-Link No.
[Error Type]
Job Fail
034-526 Chainlink No. out of scope
No Closed Lines Job Fail

Incorrect Chain-Link No.
There are no lines for manual transmission.
The Chain-Link No. is out of range.
OF-14 FAX Card Fail Enter the Chain-Link No. within the range.
034-523 Fax service disabled 034-527 Dial Control Error

Job Fail Job Fail
Operation Prohibition Status Dial Request Overflow
The system cannot accept the service because Fax operation was prohibited due to EP-TRESS or Dial request overflow.
Diag Services. [Corrective Actions]
[Corrective Actions] Turn the power OFF then ON.
Wait for cancelation of prohibition. If the problem persists, check the SW version and upgrade it to the latest version.
If the problem persists, perform the following procedure to repair it. If the problem still persists, perform the following procedure to repair it.
OF-14 FAX Card Fail OF-14 Fax Card Fail
034-524 Unable to cancel operation 034-528 Cannot perform manual send
Job Fail Job Fail
Unable to prohibit the operation. Manual transmission was requested during dialing.
The service cannot be prohibited because it was in operation. Manual transmission was requested during dialing.
Repeat the operation when dialing is not performed. Retry job. If retry failed, replace the FaxCard-ROM and perform VerUP operation on the DLD
If the problem persists, perform the following procedure to repair it. method again.
OF-14 FAX Card Fail 034-700 GCPLock-G3DicepBusy-CodecHang
034-529 No printable paper size [Error Type]
[Fault Content] • GCP Lock (Date task noRTC ACK).
At output check printing/received data printing, a record paper not applicable for printing the • Timeout occurred for G3 Dicep without becoming idle.
document size was loaded. • Codec hung up.
At output check printing/received data printing, a record paper not applicable for printing the • GCP Lock (Date task noRTC ACK). Hardware Failure, Software I/F Error.
document size was loaded. • Timeout occurred for G3 Dicep without becoming idle.
[Corrective Actions] • Codec hung up.
Request for user actions. [Corrective Actions]
• Check the size of the paper loaded in the tray. Turn the power OFF then ON.
• Specify the recording paper size. If the problem persists, check the SW version and upgrade it to the latest version.
• Check if the tray has been set properly. If the problem still persists, perform the following procedure to repair it.
If the problem persists, perform the following procedure to repair it. OF-14 Fax Card Fail
OF-14 FAX Card Fail
034-701 Software Reset
034-530 DTMF I/F Timeout [Error Type]
[Fault Content] Reset the software.
DTMF I/F timed out. Correct operation was not performed within the specified time. [Detection Conditions]
[Detection Conditions] Reset the software.
Correct operation was not performed within the specified time. [Corrective Actions]
[Corrective Actions] Turn the power OFF then ON.
Perform correct operations. If the problem persists, check the SW version and upgrade it to the latest version.
If the problem persists, perform the following procedure to repair it. If the problem still persists, perform the following procedure to repair it.
OF-14 FAX Card Fail OF-14 Fax Card Fail
034-550 Downloader Fail 034-702 No destination specified
Job Fail Job Fail
An error has occurred during the process of writing data to the FaxCard-ROM. (During DLD method) Unable call the Fax line because the specified dial number is incorrect.
An error was detected when writing data to the FaxCard-ROM The Fax Card is not able to call because the dial data does not exist.
Not able to carry out normal operation because ROM content is missing. After job registration, the corresponding speed dial may have been deleted.

2-493
1. Check that the speed dial has been registered and then specify the appropriate address such as the OF-14 FAX Card Fail
correct speed dial number. 034-706 ISDN Layer 1 Stopped-Power off
[Error Type]
OF-14 Fax Card Fail
Job Fail
034-703 D Channellink cut from network [Fault Content]
[Error Type] D channel link cutoff (Open DL-Link Display received) - Layer 1 stopped - powered (socket plugged
Job Fail out)
D Channel Link cutoff (Open DL-Link Display received)/Network link cutoff • D channel link cutoff (Open DL-Link Display received) - Layer 1 stopped - powered (socket plugged
[Detection Conditions] out)
D Channel Link cutoff (Open DL-Link Display received)/Network link cutoff [Corrective Actions]
OF-14 FAX Card Fail 034-707 FRMR Received
034-704 ISDN D Channel Data Link Error [Error Type]

[Fault Content] FRMR Received
• D channel link cutoff (Open DL-Link Display received) - TEI Allocation Error [Detection Conditions]
• A DISC command was received with multi-frame set and timer recovered. FRMR received.
• An UA response was received with TEI allocated, multi-frame set and timer recovered. [Corrective Actions]
[Detection Conditions] Check the self-terminal status and line status, then perform the operation again. If the problem
• D channel link cutoff (Open DL-Link Display received) - TEI Allocation Error persists, proceed to the following procedure to repair it,
• A DISC command was received with multi-frame set and timer recovered. OF-14 FAX Card Fail
• An UA response was received with TEI allocated, multi-frame set and timer recovered. 034-708 Illegal Frame Received N(R)
Repeat the operation. Job Fail
OF-14 FAX Card Fail Illegal Frame Received N (R) error
034-705 ISDN Layer 1 Stopped-Power on [Detection Conditions]
[Error Type] Illegal Frame Received N (R) error.
[Fault Content] Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
D channel link cutoff (Open DL-Link Display received) - Layer 1 stopped - powered
OF-14 FAX Card Fail
• D channel link cutoff (Open DL-Link Display received) - Layer 1 stopped - powered 034-709 Illegal Frame Received
Repeat the operation. Job Fail
Illegal Frame Received Primitive Send Error (Internal Interruption Error)
Illegal Frame Received Primitive Send Error (Internal Interruption Error)
Check the remote machine settings and line status, then perform the operation again. If the problem Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it. persists, proceed to the following and repair it.
OF-14 FAX Card Fail OF-14 FAX Card Fail
034-710 DL Link Establishment Received 034-713 Timeout-Transmission canceled
Job Fail Job Fail
• DL-Link Establishment Display Received (network link resetting) Outgoing Call Timeout (T303 2nd Time)
• DM of F=1 was received when waiting for link setting and link resetting. [Detection Conditions]
[Detection Conditions] Outgoing Call Timeout (T303 2nd Time)
• DL-Link Establishment Display Received (network link resetting) [Corrective Actions]
• DM of F=1 was received when waiting for link setting and link resetting. Check the self-terminal status and line status, then perform the operation again. If the problem
[Corrective Actions] persists, proceed to the following procedure to repair it,
Check the self-terminal status and line status, then perform the operation again. If the problem OF-14 FAX Card Fail
persists, proceed to the following procedure to repair it, 034-714 Line Disconnected-Timeout T305
OF-14 FAX Card Fail
[Error Type]
034-711 Waiting for link Timeout Job Fail
Job Fail Disconnected Timeout (T305)
• Link Establishment Wait Timeout Disconnected Timeout (T305)
• Link setup failed. T.200 timeout has occurred N.200 times when waiting for link connection or [Corrective Actions]
reconnection.
Check the remote machine settings and line status, then perform the operation again. If the problem
[Detection Conditions] persists, proceed to the following and repair it.
• Link Establishment Wait Timeout OF-14 FAX Card Fail
• Link setup failed. T.200 timeout has occurred N.200 times when waiting for link connection or
reconnection.
034-715 Line Disconnected-Timeout 3082
Job Fail
persists, proceed to the following and repair it. [Fault Content]
OF-14 FAX Card Fail Disconnected Timeout (T308 2nd Time)
034-712 Internal Error (Interrupt) [Detection Conditions]
[Error Type] Disconnected Timeout (T308 2nd Time)
Job Fail

2-495

Check the remote machine settings and line status, then perform the operation again. If the problem Job Fail
OF-14 FAX Card Fail
• No Available Channel
034-716 Connection Timeout (T313) • The channel was not allowed.
Job Fail • No Available Channel
[Fault Content] • The channel was not allowed.
Incoming Call Response Timeout (T313) [Corrective Actions]
[Detection Conditions] Check the self-terminal status and line status, then perform the operation again. If the problem
persists, proceed to the following procedure to repair it,
Incoming Call Response Timeout (T313)
OF-14 FAX Card Fail
Check the self-terminal status and line status, then perform the operation again. If the problem 034-720 Timeout (60s,T330,309,301,310)
persists, proceed to the following procedure to repair it, [Error Type]
034-717 Resume Timeout [Fault Content]
[Error Type] • 60sec Card Timer Timeout
Job Fail • T.330 Timeout (Response Message Timeout)
[Fault Content] • T.309 Timeout (Link Resetting Error)
Resume Timeout (T318) • T.301 Timeout (Response Message Timeout)
• T.310 Timeout (Call, Response Message Timeout)
Resume Timeout (T318)
• 60sec Card Timer Timeout
• T.330 Timeout (Response Message Timeout)
• T.309 Timeout (Link Resetting Error)
• T.301 Timeout (Response Message Timeout)
OF-14 FAX Card Fail
• T.310 Timeout (Call, Response Message Timeout)
034-718 Normal Disconnection
[Error Type] Check the remote machine settings and line status, then perform the operation again. If the problem
Job Fail persists, proceed to the following and repair it.
• Connection Cut Off Or Resumed 034-721 Error (Format, Contents)
• Normal Disconnection
[Error Type]
• Connection Cut Off Or Resumed
[Fault Content]
• Normal Disconnection
Upper level primitive format error and content error.
Upper level primitive format error and content error.
034-719 No free and available lines
If the problem persists, check the SW version and upgrade it to the latest version. 034-725 L3 Task Internal Error
[Error Type]
OF-14 Fax Card Fail
Job Fail
034-722 Suspension Timeout [Fault Content]
[Error Type] L3 Task Internal Error
[Fault Content] L3 Task Internal Error
• Suspension Timeout [Corrective Actions]
• Suspension Confirmation Message Timeout
• Suspension Timeout OF-14 FAX Card Fail
• Suspension Confirmation Message Timeout 034-726 HD81501 I/F Buffer Busy
Job Fail
OF-14 FAX Card Fail
[Fault Content]
HD81501 I/F Buffer Busy
034-723 No Timer Assigned
[Error Type] HD81501 I/F Buffer Busy
Job Fail
No Timer Assigned persists, proceed to the following and repair it.
No Timer Assigned 034-727 No Reply for 3 sec. for 1300Hz
Job Fail
[Fault Content]
To 1,300Hz incoming call, the task did not respond for 3sec or more.
OF-14 Fax Card Fail
034-724 Illegal Sequence To 1,300Hz incoming call, the task did not respond for 3sec or more.
Job Fail
[Fault Content] If the problem persists, check the SW version and upgrade it to the latest version.
Abnormal Sequence (Self-Terminal ID Setting Mismatch) If the problem still persists, perform the following procedure to repair it.
[Detection Conditions] OF-14 Fax Card Fail
Abnormal Sequence (Self-Terminal ID Setting Mismatch) 034-728 Invalid Destination
Check the self-terminal status and line status, then perform the operation again. If the problem
Job Fail
OF-14 FAX Card Fail

2-497

Unable call the recipient because the specified dial number is incorrect. Check the remote machine settings and line status, then perform the operation again. If the problem
OF-14 FAX Card Fail
Unable to call because the dial data is incorrect.
[Corrective Actions] 034-732 Fax Network Cut due to Timeout
Check the dial number of the recipient again and retry the operation. [Error Type]
If the problem persists, check the SW version and upgrade it to the latest version. Job Fail
If the problem still persists, perform the following procedure to repair it. [Fault Content]
OF-14 Fax Card Fail F Network Cutoff Timeout
034-729 Line cut, In-Channel PB Send [Detection Conditions]
[Error Type] F Network Cutoff Timeout
[Fault Content] Check the self-terminal status and line status, then perform the operation again. If the problem
The line was disconnected during In-Channel PB Send.
OF-14 FAX Card Fail
The line was cut off during In-Channel PB Send. 034-733 Incorrect Sequence,Call Status
If the problem persists after installing the line, perform the following procedure to repair it. Job Fail
034-730 In and out call conflict • Incorrect Sequence
• Call status mismatch was detected.
[Error Type]
Job Fail
• Incorrect Sequence
[Fault Content]
• Call status mismatch was detected.
Conflict between outgoing and incoming calls.
If the problem persists after installing the line, perform the following procedure to repair it.
Conflict between outgoing and incoming calls.
OF-11 FAX Job Fail
This occurs when the external/extension line kit is not installed properly.
[Corrective Actions] 034-734 HI Task Internal Error
Same as 034-508. (Check that the external/extension line kit is installed properly.) [Error Type]
OF-11 FAX Job Fail HI Task Internal Error
034-731 Fax Network Cut (Setup Error) [Detection Conditions]
[Error Type] HI Task Internal Error
Call setting cut off from network. If the problem persists, check the SW version and upgrade it to the latest version.
[Detection Conditions] If the problem still persists, perform the following procedure to repair it.
OF-14 Fax Card Fail
Call setting cut off from network.
034-735 Connect only to ISDN D Channel [Corrective Actions]
Job Fail
OF-14 FAX Card Fail
[Fault Content]
Connect only to D Channel and receive 034-739 Layer 1 not synchronized
Connect only to D Channel and receive. Job Fail
If the problem persists after installing the line, perform the following procedure to repair it. Layer 1 Not Synchronized (Asynchronized Timer Timeout)
034-736 Wrong notice from fax network Layer 1 Not Synchronized (Asynchronized Timer Timeout)

Job Fail Repeat the operation.
[Fault Content]
OF-14 FAX Card Fail
Wrong message from network
[Detection Conditions] 034-740 Transmission of Frame Error
Wrong message from network. [Error Type]
If the problem persists after installing the line, perform the following procedure to repair it. [Fault Content]
OF-11 FAX Job Fail Frame Transmssion Error (Frame Transmission Completion Timeout)
034-737 Incoming call response error [Detection Conditions]

Frame Transmssion Error (Frame Transmission Completion Timeout)
[Error Type]
Job Fail
[Fault Content] persists, proceed to the following and repair it.
Not selected for incoming call response. OF-14 FAX Card Fail
034-741 Unable to Send Frame
Not selected for incoming call response.
[Error Type]
Job Fail
OF-14 FAX Card Fail Unable to send frame. (Frame transmission retry exceeded the limit.)
034-738 Layer 1 Start Up Error [Detection Conditions]

Unable to send frame. (Frame transmission retry exceeded the limit.)
[Error Type]
Job Fail
Layer 1 Startup Error (Startup Timeout)
OF-14 FAX Card Fail
034-742 Frame Send Underrun Detected
Layer 1 Startup Error (Startup Timeout)

2-499

Job Fail Check the self-terminal status and line status, then perform the operation again. If the problem
[Fault Content] persists, proceed to the following procedure to repair it,
OF-14 FAX Card Fail
Frame Transmission Underrun Detected
[Detection Conditions] 034-746 No usable lines
Frame Transmission Underrun Detected [Error Type]
Check the self-terminal status and line status, then perform the operation again. If the problem [Fault Content]
persists, proceed to the following procedure to repair it, No Available Line
034-743 Abnormal frame-sending DMA No Available Line
Job Fail Check the remote machine settings and line status, then perform the operation again. If the problem
OF-14 FAX Card Fail
Frame Send DMA was abnormally terminated.
[Detection Conditions] 034-747 Switching equipment congestion
Frame Send DMA was abnormally terminated. [Error Type]
Check the remote machine settings and line status, then perform the operation again. If the problem [Fault Content]
persists, proceed to the following and repair it. Switching Equipment Congestion
034-744 Unacceptable Channel Switching Equipment Congestion
OF-14 FAX Card Fail
The Channel was not allowed.
[Detection Conditions] 034-748 Specified line cannot be used
The Channel was not allowed. [Error Type]
persists, proceed to the following and repair it. Specified Channel Not Allowed
034-745 Outgoing call to channel set Specified Channel Not Allowed
Outgoing call to channel set OF-14 FAX Card Fail
[Detection Conditions] 034-749 Network Conjestion Error

Outgoing call to channel set [Error Type]
Job Fail
Others (Network Congestion) Check the remote machine settings and line status, then perform the operation again. If the problem
OF-14 FAX Card Fail
Others (Network Congestion)
[Corrective Actions] 034-753 Destination not responding
Check the remote machine settings and line status, then perform the operation again. If the problem [Error Type]
persists, proceed to the following and repair it. Job Fail
034-750 Network Error Remote User Not Responding
Job Fail Remote User Not Responding
Network Error Check the remote machine settings and line status, then perform the operation again. If the problem
OF-14 FAX Card Fail
Network Error
[Corrective Actions] 034-754 No response from Destination
034-751 Temporary Network Error No response from remote user to call
Job Fail No response from remote user to call
• Temporary Network Error Check the remote machine settings and line status, then perform the operation again. If the problem
• Temporary Error persists, proceed to the following and repair it.
• Temporary Network Error 034-755 Destination rejecting call
• Temporary Error [Error Type]
Remote Terminal Rejected Transmission
OF-14 FAX Card Fail
034-752 Destination terminal busy Remote Terminal Rejected Transmission
Remote Terminal Busy OF-14 FAX Card Fail
[Detection Conditions] 034-756 Destination Faulty
Remote Terminal Busy

2-501

OF-14 FAX Card Fail
Remote Terminal Failure
[Detection Conditions] 034-760 No Line To Destination
Remote Terminal Failure [Error Type]
persists, proceed to the following and repair it. No Route to Remote Terminal
034-757 Others (Normal, Semi-normal) No Route to Remote Terminal
OF-14 FAX Card Fail
Others (Normal, Semi-Normal Class)
[Detection Conditions] 034-761 Incorrect Format Destination Fax No.
Others (Normal, Semi-Normal Class) [Error Type]
persists, proceed to the following and repair it. Invalid Number Format (Incomplete Number)
034-758 Incorrect Destination Fax Dial No Invalid Number Format (Incomplete Number)
OF-14 FAX Card Fail
Missing Number Or Dial Error
[Detection Conditions] 034-762 Facility rejected
Missing Number Or Dial Error [Error Type]
persists, proceed to the following and repair it. Facility Rejected
034-759 No Relay Network Route Facility Rejected
No Relay Network Route OF-14 FAX Card Fail
[Detection Conditions] 034-763 Com. Capability disallowed

No Relay Network Route [Error Type]
Job Fail
Communication Capability Not Allowed Specified Communication Capability Not Defined
Communication Capability Not Allowed Check the remote machine settings and line status, then perform the operation again. If the problem
[Corrective Actions] persists, proceed to the following and repair it.
OF-14 FAX Card Fail
persists, proceed to the following and repair it. 034-767 Selected mode not implemented
OF-14 FAX Card Fail [Error Type]
034-764 Com. Capability not configured Job Fail
Job Fail Specified Channel Type Not Defined
Communication Capability Not Configured Specified Channel Type Not Defined
Communication Capability Not Configured Check the self-terminal status and line status, then perform the operation again. If the problem
[Corrective Actions] persists, proceed to the following procedure to repair it,
OF-14 FAX Card Fail
persists, proceed to the following and repair it. 034-768 Restricted Digital Info. Only
034-765 Error by service,feature limit Job Fail
Job Fail Restricted Digital Information Only
• Others (Service provided not allowed) Restricted Digital Information Only
• Other resources cannot be used. [Corrective Actions]
• Facility requested not subscribed. Check the self-terminal status and line status, then perform the operation again. If the problem
[Detection Conditions] persists, proceed to the following procedure to repair it,
• Others (Service provided not allowed) OF-14 FAX Card Fail
• Other resources cannot be used. 034-769 Error by service, feature
• Facility requested not subscribed. [Error Type]
• Others (Service not provided)
OF-14 FAX Card Fail
• A facility not provided was requested.
034-766 Selected com. not implemented [Detection Conditions]
[Error Type] • Others (Service not provided)
Job Fail • A facility not provided was requested.
[Fault Content]
Specified Communication Capability Not Defined

2-503

Check the self-terminal status and line status, then perform the operation again. If the problem Invalid Dial No. Specified
persists, proceed to the following procedure to repair it, [Detection Conditions]
OF-14 FAX Card Fail
Invalid Dial No. Specified
034-770 Reply to status query [Corrective Actions]
Job Fail OF-14 FAX Card Fail
[Fault Content] 034-774 Invalid Line Specified
Reply to Status Query [Error Type]
Reply to Status Query [Fault Content]
[Corrective Actions] Invalid Channel No. Specified
Check the self-terminal status and line status, then perform the operation again. If the problem [Detection Conditions]
Invalid Channel No. Specified
OF-14 FAX Card Fail
034-771 Access information discarded Repeat the operation.
[Error Type]
034-775 Others (Invalid Message Class)
Job Fail
[Error Type]
[Fault Content]
Job Fail
Fax Information Discarded
[Fault Content]
Others (Invalid Messages)
Fax Information Discarded
Others (Invalid Messages)
persists, proceed to the following procedure to repair it, [Corrective Actions]
OF-14 FAX Card Fail If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
034-772 Inter-working connection error
[Error Type] 034-776 Insufficient Required Info.
Others (Inter-related Connections) [Fault Content]

[Detection Conditions] Insufficient Information
Others (Inter-related Connections) [Detection Conditions]

[Corrective Actions] Insufficient Information
Check the self-terminal status and line status, then perform the operation again. If the problem [Corrective Actions]
persists, proceed to the following procedure to repair it, If the problem persists, perform the following procedure to repair it.
034-773 Invalid Dial No. Specified 034-777 Undefined Message Type
Job Fail Job Fail
Message Type Undefined Job Fail
Message Type Undefined Call status inconsistent with message.
If the problem persists, perform the following procedure to repair it. Call status inconsistent with message.
034-778 Incorrect Message or Type If the problem persists, perform the following procedure to repair it.
[Error Type] OF-14 FAX Card Fail
Job Fail 034-782 Error cleared due to timeout

Call status inconsistent with message, or message type undefined. Job Fail
Call status inconsistent with message, or message type undefined. Error cleared due to timeout.
If the problem persists, perform the following procedure to repair it. Error cleared due to timeout.
034-779 No information, or not defined If the problem persists, perform the following procedure to repair it.
Job Fail 034-783 Other Errors (Operation, etc)
No information or it is undefined. Job Fail
No information or it is undefined. Other Errors (Operational Errors etc.)
If the problem persists, perform the following procedure to repair it. Other Errors (Operational Errors etc.)
034-780 Invalid Information If the problem persists, perform the following procedure to repair it.
Job Fail 034-784 Destination No. Changed
Invalid Information Job Fail
Invalid Information Remote Terminal Number Changed
If the problem persists, perform the following procedure to repair it. Remote Terminal Number Changed
034-781 Call Status, Message Mismatch If the problem persists, perform the following procedure to repair it.

2-505

034-785 Incompatible destination Show Other Causes
[Fault Content]
OF-14 FAX Card Fail
Terminal Attributes Incompatible
[Detection Conditions] 034-789 G4 Presentation Illegal Event
Terminal Attributes Incompatible [Error Type]
persists, proceed to the following and repair it. • CG Conversion Timeout
OF-14 FAX Card Fail • (G4) Presentation received an illegal event.
034-786 Call identity not in use [Detection Conditions]
[Error Type] • CG Conversion Timeout
• (G4) Presentation received an illegal event.
Job Fail
Call ID Not In Use Check the self-terminal status and line status, then perform the operation again. If the problem
Call ID set was not in use.
034-790 Line 0 (Ext) not connected
[Error Type]
persists, proceed to the following procedure to repair it, Job Fail
034-787 Call identity in use Channel 0 Extension Not Connected

Channel 0 Extension Not Connected
Job Fail
Call ID In Use Check the channel 0 extension line connection and install it correctly.
OF-14 FAX Card Fail
Call ID set was in use.
[Corrective Actions] 034-791 Line 1 not connected
034-788 Show other causes Channel 1 External Line Not Connected
Job Fail Channel 1 External Line Not Connected
Show Other Causes Check the channel 1 external line connection and install it correctly.
034-792 Line 2 not connected Channel 5 Not Connected
Job Fail Channel 5 Not Connected
Channel 2 Not Connected Check the channel 5 external line connection and install it correctly.
OF-14 FAX Card Fail
Channel 2 Not Connected
[Corrective Actions] 034-796 Dial Error (Incorrect Fax No. 2)
Check the channel 2 external line connection and install it correctly. [Error Type]
034-793 Line 3 not connected There was incorrect (illegal) data in the dial data.
Job Fail There was incorrect (illegal) data in the dial data.
Channel 3 Not Connected Dial again and then repeat the operation.
OF-14 FAX Card Fail
Channel 3 Not Connected
[Corrective Actions] 034-797 Communication Parameter Error
Check the channel 3 external line connection and install it correctly. [Error Type]
034-794 Line 4 not connected The Job Error Communication Option parameter has an error.
Job Fail The Job Error Communication Option parameter has an error.
Channel 4 is Not Connected Turn the power OFF then ON.
[Detection Conditions] If the problem persists, check the SW version and upgrade it to the latest version.
Channel 4 is Not Connected
OF-14 Fax Card Fail
Check the channel 4 external line connection and install it correctly. 034-798 Data Parameter Error
034-795 Line 5 not connected [Fault Content]
[Error Type] The Job Error Communication Data parameter has an error.

The Job Error Communication Data parameter has an error.

2-507
OF-14 Fax Card Fail
034-799 Auto Dial without dial data
[Error Type]
Job Fail
[Fault Content]
Auto Dial was started but there was no dial data.
Auto Dial was started but there was no dial data.
OF-14 Fax Card Fail
035-550 Downloader Fail OF-14 FAX Card Fail
[Error Type] 035-702 Destination Receive Rejected

An error has occurred during the process of writing data to the FaxG3-ROM. (During DLD method) [Fault Content]
[Detection Conditions] • DCN was received for NSS/DTC.
An error was detected when writing data to the FaxG3-ROM • DCN received.
Not able to carry out normal operation because ROM content is missing. [Detection Conditions]
[Corrective Actions] • DCN was received for NSS/DTC. Transmission was rejected due to remote machine Selective
Retry job. If retry failed, replace the FaxG3-ROM and perform VerUP operation on the DLD method Reception function, etc.
again. • DCN received.
035-700 Modem faulty [Corrective Actions]

[Error Type]
Job Fail
OF-14 FAX Card Fail
[Fault Content]
• CS is not turned OFF at modem control.
035-703 DCN Receive at Phase B Send
• HDLC frame sending error. [Error Type]
• CS is not turned OFF at modem control. It is determined as SC Board (modem) failure. [Fault Content]
• HDLC frame sending error. • DCN detected at PHASE-B Sending.
[Corrective Actions] • DCN received.
Repeat the operation. [Detection Conditions]

Replace the SC Board (modem). • DCN detected at PHASE-B Sending.
If the problem persists, perform the following procedure to repair it. • DCN received.
035-701 T1 Transmission Timeout Repeat the operation.
[Error Type]
OF-14 FAX Card Fail
Job Fail
[Fault Content] 035-704 Destination Polling Error
• Sending T1 T.O. [Error Type]
• T1 timed out in sending operation. (FX) Job Fail
• At sending, DIS was not sent after the conversation request from the remote machine has failed. [Fault Content]
[Detection Conditions] • The sending terminal does not have the polling function.
• Sending T1 T.O. • No sending capability in the remote machine.
• T1 timed out in sending operation. (FX) [Detection Conditions]
• At sending, DIS was not sent after the conversation request from the remote machine has failed. • The sending terminal does not have the polling function. No polling documents are set in place.
[Corrective Actions] • No sending capability in the remote machine. The polling remote machine has no sending
capability. No stored document.

2-509

Repeat the operation. Data received without a password/a mismatch of passwords, or a mismatch of the Selective
If the problem persists, perform the following procedure to repair it. Reception No.
035-705 DCS/NSS Resend Exceeded Data received without a password/a mismatch of passwords, or a mismatch of the Selective
Reception No.
[Error Type] Password mismatch.
Job Fail Transmission from a sender other than Selective Transmission users.
• No response after NSS was sent out three times, or DCN was detected.
• DCS/NSS resending exceeded the limit.
Password mismatch. Transmission from a sender other than Selective Transmission users.
• DCN received.
• No response after NSS was sent out three times, or DCN was detected. Receiving terminal failure.
SC Board (modem) failure. NCU Board failure. The remote machine disconnected the line while
035-708 Post-message resend exceeded
receiving NSS (DCN). [Error Type]
• DCS/NSS resending exceeded the limit. Job Fail
• DCN received. [Fault Content]
[Corrective Actions] • No response after the post command was sent out three times, or DCN was received as a response
Repeat the operation. to the post command.
If the problem persists, perform the following procedure to repair it. • Post message resending exceeded the limit.
OF-14 FAX Card Fail • DCN received.
035-706 Fallback Error [Detection Conditions]

• No response after post command is sent out three times, or DCN received as a response of the post
[Error Type] command.
Job Fail
Poor line quality.
[Fault Content] Receiving terminal failure.
• Fallback is not available at NSS sending. SC Board (modem) failure.
• Fallback Error. NCU Board failure.
• Fallback Error. Waiting for auto resend. • Post message resending exceeded the limit.
[Detection Conditions] • DCN received.
• Fallback is not available at NSS sending. [Corrective Actions]
• Fallback Error. Repeat the operation.
• Fallback Error. Waiting for auto resend. If the problem persists, perform the following procedure to repair it.
Repeat the operation. 035-709 RTN Receive
[Error Type]
OF-14 FAX Card Fail
Job Fail
035-707 Wrong Password/Receive Banned [Fault Content]
[Error Type] • RTN received.
Job Fail • RTN was received at G3 sending.
• RTN received. Poor line quality. Receiving terminal failure. No commands after NSC is sent out three times (NSS or DCS).
SC Board (modem) failure. [Detection Conditions]
NCU Board failure. No commands after NSC is sent out three times (NSS or DCS).
• RTN was received at G3 sending. Password mismatch. No polling document at the destination side. Jam.
Repeat the operation. Repeat the operation.
035-710 PIN Receive 035-713 T2 timeout after sending FTT
Job Fail Job Fail
PIN received. No response to NSS/DCS was returned from the remote machine after FTT was sent.
PIN received. Poor line quality. No response to NSS/DCS was returned from the remote machine after FTT was sent. Sending
Operator was called from the recipient machine. machine failure. SC Board failure.
Receiving terminal failure. SC Board (modem) failure. [Corrective Actions]
NCU Board failure. Repeat the operation.
Repeat the operation. OF-14 FAX Card Fail
If the problem persists, perform the following procedure to repair it. 035-714 DCN Received after NSC/DTC
OF-14 FAX Card Fail
[Error Type]
035-711 DCN Receive at Phase D Job Fail
Job Fail • DCN was received after NSC/DTC was sent.
[Fault Content] • DCN was received.
• At PHASE-D, DCN/invalid command was received. [Detection Conditions]
• DCN was received. • DCN was received after NSC/DTC was sent. Password mismatch. No polling document at the
[Detection Conditions] destination side. Jam.
At PHASE-D, DCN/invalid command was received. Sending machine failure. • DCN was received.
• DCN was received. [Corrective Actions]
OF-14 FAX Card Fail 035-715 Wrong Password-Polling Error
035-712 No response after 3 NSC [Error Type]
Job Fail

2-511
[Fault Content] • T1 timed out in receiving operation.

Polling error due to password mismatch. [Detection Conditions]
[Detection Conditions] • Receive PHASE-B T1 T.O.
Polling error due to mismatch of password. • T1 timed out in receiving operation.
035-716 No past message-T2 Timeout 035-719 Busy tone detected at Phase-B

Job Fail Job Fail
• No post messages. At receive PHASE-B, busy tone was detected.
• T2 timed out. [Detection Conditions]
[Detection Conditions] At receive PHASE-B, busy tone was detected.
• No post messages. Sending machine failure. Poor line quality. SC Board (modem) failure. NCU [Corrective Actions]
Board failure. Repeat the operation.
• T2 timed out. Command timer timeout on the terminal receiving T.30. If the problem persists, perform the following procedure to repair it.
Repeat the operation. 035-720 Unable to receive by remote
[Error Type]
OF-14 FAX Card Fail
Job Fail
035-717 RTN Send [Fault Content]
[Error Type] • The data of NSF/DIS and NSC/DTC was invalid.
Job Fail • No receiving capability in the remote machine.
• RTN sent. • The data of NSF/DIS and NSC/DTC was invalid. No remote machine compatibility.
• RTN was sent when G3 was received. • No receiving capability in the remote machine. No DIS, NSF, NSC, and DTC capabilities. Memory
[Detection Conditions] full, etc.
• RTN sent. Poor line quality. SC Board (modem) failure. NCU Board failure. [Corrective Actions]
• RTN was sent when G3 was received. Repeat the operation.
If the problem persists, perform the following procedure to repair it. 035-721 DCN Received at Phase B
035-718 Receive T1 Timeout Job Fail
Job Fail • At receive PHASE-B, DCN was detected.
• Receive PHASE-B T1 T.O.
• At receive PHASE-B, DCN was detected. No remote machine compatibility. • DCN was received after FTT had been sent. Sending machine failure. Poor line quality.
• DCN was received. • DCN was received.
035-722 Wrong frame length of 300bps 035-725 Remote has no Mailbox/Relay
Job Fail Job Fail
The frame length exceeded 3.45sec (300bps command/response). • The remote machine did not have the Mailbox or Relay communication function.
[Detection Conditions] • The remote machine did not support Relay Broadcast.
The frame length exceeded 3.45sec (300bps command/response). Remote machine failure. • No mailbox function in the remote machine. (Mailbox type by FX)
Repeat the operation. • For the Secure or Relay communication, the remote machine did not support the function. Remote
machine failure (no sending capability).
Check the remote machine.
• The remote machine did not support Relay Broadcast.
• No mailbox function in the remote machine. (Mailbox type by FX)
OF-14 FAX Card Fail
035-723 No CD after receiving flag
Job Fail
OF-14 FAX Card Fail
[Fault Content]
035-726 PhaseC cannot receive-10 secs
After the flag was accepted, CD was not received within 3min.
[Error Type]
Job Fail
CD has not come within 3min after a flag had been accepted. Remote machine failure.
[Fault Content]
At PHASE-C, training cannot be received within 10sec.
Check the remote machine.
At PHASE-C, training cannot be received within 10sec. Poor line quality. SC Board (modem) failure.
NCU Board failure.
OF-14 FAX Card Fail
035-724 DCN Receive after sending FTT Repeat the operation.
Job Fail OF-14 FAX Card Fail
[Fault Content] 035-727 50% Error during G3 Receive
• DCN was received after FTT was sent.
[Error Type]
• DCN was received.
Job Fail

2-513
[Fault Content] 035-730 No CS with Phase-C High Speed

• PHASE-C error exceeded the limit. [Error Type]
• While receiving G3 image information, 50% or more decode error occurred when 148mm was Job Fail
received.
[Fault Content]
• At PHASE-C, CS has not come from a high-speed modem.
• PHASE-C error exceeded the limit. Poor line quality. SC Board (modem) failure. NCU Board failure.
• The CS of the modem did not turn ON as a response to the RS request at command sending
• While receiving G3 image information, 50% or more decode error occurred when 148mm was operation.
received.
• The CS of the modem did not turn ON as a response to the RS request during training at high
[Corrective Actions] speed.
Repeat the operation. • HDLC frame sending error
OF-14 FAX Card Fail • At PHASE-C, CS has not come from a high-speed modem. SC Board (modem) failure.
035-728 C EOL cannot receive in 10 sec • The CS of the modem did not turn ON as a response to the RS request at command sending
[Error Type] operation.
• The CS of the modem did not turn ON as a response to the RS request during training at high
Job Fail
speed.
[Fault Content] • HDLC frame sending error
• At PHASE-C, EOL cannot be received within 10sec.
• The system did not detect a normal line within 1min after it started to receive G3 image information.
• When receiving G3 image information, the system did not detect EOL within 13sec (Default).
• At PHASE-C, EOL cannot be received within 10sec. Sending machine failure. Poor line quality. SC
Board (modem) failure. NCU Board failure. 035-731 Fax V.8 Error
• The system did not detect a normal line within 1min after it started to receive G3 image information. [Error Type]
• While receiving G3 image information, the system did not detect EOL within 13sec (Default). Job Fail
Repeat the operation. • V.8 Parameter N.G
If the problem persists, perform the following procedure to repair it. • V.8 error.
035-729 Carrier Down Detected • V.8 Parameter N.G
[Error Type] • V.8 error.

[Fault Content] Repeat the operation.
Carrier broken.
OF-14 FAX Card Fail
Carrier broken. While receiving the image information, T2 timeout occurred after the carrier was 035-732 Fax V.34 PCH CD Off
broken. Dropout occurred. [Error Type]
Repeat the operation. [Fault Content]
If the problem persists, perform the following procedure to repair it. V.34 P-CH CD OFF
OF-14 FAX Card Fail
V.34 P-CH CD OFF Repeat the operation.
If the problem persists, perform the following procedure to repair it. 035-736 No reply DCN after sending CTC
035-733 Fax V.34 C/PCH CS None Job Fail
Job Fail • No response to the CTC sent, or DCN was received.
• V.34 C/P-CH CS None [Detection Conditions]
• HDLC frame sending error • No response to the CTC sent, or DCS was received. Poor line quality. SC Board (modem) failure.
[Detection Conditions] NCU Board failure.
• V.34 C/P-CH CS None
• HDLC frame sending error [Corrective Actions]
OF-14 FAX Card Fail
OF-14 FAX Card Fail 035-737 No reply DCN after sending EOR
035-734 Polling ERR at Remote Step V8 [Error Type]

[Fault Content] • No response to the EOR sent, or DCN was received.
No document for polling at remote Step V.8. • CTC/EOR resending exceeded the limit.
There was no document for polling at the remote machine at Step V.8. Polling send operation error
in the remote machine. • No response to the EOR sent, or DCN received. Poor line quality. SC Board (modem) failure. NCU
Board failure.
• CTC/EOR resending exceeded the limit.
OF-14 FAX Card Fail
035-735 No Doc. in Polling Box Step V8 If the problem persists, perform the following procedure to repair it.
Job Fail
035-738 No reply DCN after sending RR
[Fault Content]
[Error Type]
Polling was requested when there was no document for polling in Step V.8.
Job Fail
[Fault Content]
Polling was requested when there was no document for polling in V.8 procedure. Remote machine
• No response to the RR sent, or DCN was received at RR.
operation error, self terminal polling send setting error.

2-515
• DCN was received. [Detection Conditions]

[Detection Conditions] • ECM PHASE-C Flag Timer Timeout [ECM]
• No response to the RR sent, or DCN received at RR. Remote machine failure. • Timeout between the frames in ECM. Timeout between the data frames.
• DCN was received. [Corrective Actions]
OF-14 FAX Card Fail 035-742 EOR Send or Receive
035-739 Fax T5 Timeout [Error Type]
[Fault Content] • Responded with ERR [ECM] after ECM EOR was sent.
• 15sec passed without MCF. • EOR-Q was received when ECM was received.
• T5 timeout. [Detection Conditions]
[Detection Conditions] • Responded with ERR [ECM] after ECM EOR was sent. Poor line quality.
• T5sec has passed without MCF. Remote machine failure. • EOR-Q was received when ECM was received.
• T5 timeout. [Corrective Actions]
OF-14 FAX Card Fail 035-743 Remote cannot receive SUB.
035-740 Sending stopped after EOR Send [Error Type]
[Fault Content] The receiving terminal does not support the SUB function.
• Sending was aborted after EOR was sent. [Detection Conditions]
• EOR-Q was sent at ECM sending. The receiving terminal does not support the SUB function.
• Sending was aborted after EOR was sent. Poor line quality. SC (modem) Board. NCU Board failure. Repeat the operation.
• EOR-Q was sent at ECM sending. If the problem persists, perform the following procedure to repair it.
Repeat the operation. 035-744 Remote cannot receive password
[Error Type]
OF-14 FAX Card Fail
Job Fail
035-741 ECM Phase C Flag Timeout [Fault Content]
[Error Type] The receiving terminal does not support the PWD function.
[Fault Content] The receiving terminal does not support the PWD function.
• ECM PHASE-C Flag Timer Timeout [ECM]
• Timeout between the frames in ECM.
[Corrective Actions] • Congestion tone was detected during dialing (===). CT2 was detected.
Repeat the operation. • Busy tone was detected after dialing. BT1 was detected.
If the problem persists, perform the following procedure to repair it. • Busy tone was detected after dialing. BT2 was detected.
OF-14 FAX Card Fail • Congestion tone was detected after dialing. CT1 was detected.
• Congestion tone was detected after dialing. CT2 was detected.
035-745 PTX has no SEP capability
• The system could not detect dial tone before dialing. (PBX) DT was not detected.
[Error Type] • Busy tone was detected before dialing. (PBX) BT was not detected.
Job Fail
• Congestion tone was detected before dialing. (PBX) CT was detected.
[Fault Content] • Busy tone was detected after dialing. (PBX) BT was not detected.
The PTX machine does not support the SEP function. • Congestion tone was detected after dialing. (PBX) CT was detected.
The PTX machine does not support the SEP function. • Busy. Dial tone was not detected. Busy tone was detected. Time exceeded by 35sec.
[Corrective Actions] • The system could not detect dial tone before dialing. DT1 was not detected.
Repeat the operation. • Busy tone was detected before dialing. BT1 was detected.
If the problem persists, perform the following procedure to repair it. • Busy tone was detected before dialing. BT2 was detected.
OF-14 FAX Card Fail • Congestion tone was detected before dialing. Switch Board was busy. CT1 was detected.
035-746 Busy-Cannot detect dial tone • Congestion tone was detected before dialing. CT2 was detected.
• The system could not detect dial tone during dialing ( = ). DT1 was not detected.
[Error Type]
This could happen when an external line was used with 0 signal sent from the PBX.
Job Fail
• Busy tone was detected during dialing (=). BT1 was detected.
[Fault Content] • Busy tone was detected during dialing (=). BT2 was detected.
• Busy
• Congestion tone was detected during dialing (=). CT1 was detected.
• The system could not detect dial tone before dialing. DT1 was not detected.
• Busy tone was detected before dialing. BT1 was detected.
• The system could not detect 2nd dial tone during dialing (==). DT2 was not detected.
• Busy tone was detected before dialing. BT2 was detected.
• Busy tone was detected during dialing (==). BT1 was detected.
• Congestion tone was detected before dialing. Switch Board was busy. CT1 was detected.
• Congestion tone was detected before dialing. CT2 was detected.
• Congestion tone was detected during dialing (==). CT1 was detected.
• The system could not detect dial tone during dialing (=). DT1 was not detected.
This could happen when an external line was used with 0 signal sent from the PBX.
• The system could not detect 3rd dial tone during dialing (====). DT3 was not detected.
• Busy tone was detected during dialing (===). BT1 was detected.
• Congestion tone was detected during dialing (===). CT1 was detected.
• The system could not detect 2nd dial tone during dialing (==). DT2 was not detected.
• Busy tone was detected after dialing. BT1 was detected.
• Busy tone was detected after dialing. BT2 was detected.
• The system could not detect dial tone before dialing. (PBX) DT was not detected.
• The system could not detect 3rd dial tone during dialing (====). DT3 was not detected.
• Busy tone was detected before dialing. (PBX) BT was not detected.
• Congestion tone was detected before dialing. (PBX) CT was detected.
• Busy tone was detected after dialing. (PBX) BT was not detected.

2-517
• Congestion tone was detected after dialing. (PBX) CT was detected. [Error Type]
• Check the Switch Board. [Fault Content]
• Check the circuit condition. An error due to Power OFF during transmission.
• Check the call conditions of the external line ("0" call). [Detection Conditions]
If the problem persists, perform the following procedure to repair it. An error due to Power OFF during transmission. The power has turned OFF. System reset has
OF-14 FAX Card Fail occurred.
035-747 Abort while dialing [Corrective Actions]
[Error Type] Check the self-terminal status and line status, then perform the operation again. If the problem
Job Fail
OF-14 FAX Card Fail
[Fault Content]
Aborted during dialing (Operation was aborted with the Stop button.) 035-751 Doc. send operation canceled
Aborted during dialing (Operation was aborted with the Stop button.) Job Fail
Repeat the operation. The Stop key was pressed when a document was being sent.
035-748 Abort during transmission [Detection Conditions]

The Stop key was pressed when a document was being sent.
[Error Type]
Job Fail
[Fault Content]
Aborted during transmission (Operation was aborted with the Stop button.) 035-752 No. of Job Restriction Error
Aborted during transmission (Operation was aborted with the Stop button.) Job Fail
Repeat the operation. No. of Jobs Restricted Error
035-749 No reply from remote station [Detection Conditions]

No. of Jobs Restricted Error
[Error Type]
Job Fail
[Fault Content]
• Busy with no response (Redial exceeded limit)
OF-14 FAX Card Fail
• The remote machine did not respond after dialing.
[Detection Conditions] 035-753 Fax Memory Full
• Busy with no response (Redial exceeded limit) [Error Type]
• The remote machine did not respond after dialing. CED and DIS were not detected. Job Fail
Repeat the operation. Image information memory full (file full, append record error)
OF-14 FAX Card Fail This occurs when receiving Fax of 999 sheets or more. Image information memory full (file full,
append record error)
035-750 Power Off during transmission
[Corrective Actions] 035-757 No Receive Page
This occurs when receiving 999 sheets or more. Ask the sender to separate the document into [Error Type]
several batches for sending.
Job Fail
035-754 File management memory full [Fault Content]
[Error Type] No received page
[Fault Content] No received page
File Management Area Full [Corrective Actions]
File Management Area Full If the problem persists, check the SW version and upgrade it to the latest version.
[Corrective Actions] If the problem still persists, perform the following procedure to repair it.
Turn the power OFF then ON. OF-14 Fax Card Fail
If the problem persists, check the SW version and upgrade it to the latest version. 035-758 No specified file or page
[Error Type]
OF-14 Fax Card Fail
Job Fail
035-755 File Add Page Error [Fault Content]
[Error Type] No specifed file or page.
[Fault Content] No specifed file or page.
File Append Record Error [Corrective Actions]
File Append Record Error If the problem persists, check the SW version and upgrade it to the latest version.
If the problem persists, check the SW version and upgrade it to the latest version. 035-759 No specified job
[Error Type]
OF-14 Fax Card Fail
Job Fail
035-756 Cannot add page [Fault Content]
[Error Type] No appropriate job when the transmission reservation was cleared.
[Fault Content] No appropriate job when the transmission reservation was cleared.
No additional file [Corrective Actions]
No additional file If the problem persists, check the SW version and upgrade it to the latest version.
If the problem persists, check the SW version and upgrade it to the latest version. 035-760 File common processing error
OF-14 Fax Card Fail

2-519
[Error Type]
Job Fail
[Fault Content]
• Invalid File
• File error - Timeout occurred during COMM file access.
Or, the File Handler did not send an error code when an error has occurred.
• Invalid File
• File error - Timeout occurred during COMM file access.
Or, the File Handler did not send an error code when an error has occurred.
OF-14 Fax Card Fail
035-761 File other processing error
[Error Type]
Job Fail
[Fault Content]
Other File Errors
Other File Errors
OF-14 Fax Card Fail
035-762 Line cut during ISDN
[Error Type]
Job Fail
[Fault Content]
• Line was cut off when establishing link.
• The line has been cut off during transmission. (Error only for ISDN)
• Line was cut off when establishing link.
• The line has been cut off during transmission. (Error only for ISDN)
OF-14 FAX Card Fail
036-500 Illegal PDRP Parameter [Detection Conditions]
[Error Type] RDCLP Parameter Error

RDRP Parameter Error
OF-14 FAX Card Fail
RDRP Parameter Error
036-504 Illegal RDGR Parameter
Job Fail
OF-14 FAX Card Fail RDGR Parameter Error
036-501 Illegal RDPBP Parameter [Detection Conditions]
[Error Type] RDGR Parameter Error

RDPBP Parameter Error
OF-14 FAX Card Fail
RDPBP Parameter Error
036-505 Undefined response
Job Fail
OF-14 FAX Card Fail Undefined Response
036-502 Illegal RDPBN Parameter [Detection Conditions]
[Error Type] Undefined Response

RDPBN Parameter Error
OF-14 FAX Card Fail
RDPBN Parameter Error
036-506 Not negotiable
Job Fail
OF-14 FAX Card Fail Negotiation Not Allowed
036-503 Illegal RDCLP Parameter [Detection Conditions]
[Error Type] Negotiation Not Allowed
RDCLP Parameter Error
OF-14 FAX Card Fail

2-521
036-507 RDPBP Receive at full capacity [Detection Conditions]

[Error Type] RDGR Receive

RDPBP Receive (receive at full capacity), remote terminal runs out of paper etc.
OF-14 FAX Card Fail
RDPBP Receive (receive at full capacity), remote terminal runs out of paper etc.
036-511 Illegal procedure 1551
OF-14 FAX Card Fail Illegal procedure 1551
036-508 RDPBN Receive Terminal Error [Detection Conditions]
[Error Type] Illegal Procedure

RDPBN Receive (Error at Terminal)
OF-14 FAX Card Fail
RDPBN Receive (Error at Terminal)
036-512 Illegal CDS Parameter
Job Fail
OF-14 FAX Card Fail CDS Parameter Error
036-509 RDPBN Receive Others [Detection Conditions]
[Error Type] CDS Parameter Error

RDPBN Receive (Others)
OF-14 FAX Card Fail
RDPBN Receive (Others)
036-513 Illegal CDC Parameter
Job Fail
OF-14 FAX Card Fail CDC Parameter Error
036-510 RDGR Receive [Detection Conditions]
[Error Type] CDC Parameter Error

RDGR Receive
OF-14 FAX Card Fail
036-514 Illegal CDE Parameter
OF-14 FAX Card Fail
CDE Parameter Error
[Detection Conditions] 036-518 Illegal CDCL Parameter
CDE Parameter Error [Error Type]
persists, proceed to the following and repair it. CDCL Parameter Error
036-515 Illegal CDD Parameter CDCL Parameter Error
OF-14 FAX Card Fail
CDD Parameter Error
[Detection Conditions] 036-519 Undefined Command
CDD Parameter Error [Error Type]
persists, proceed to the following and repair it. Undefined Command
036-516 Illegal CDR Parameter Undefined Command
CDR Parameter Error OF-14 FAX Card Fail
[Detection Conditions] 036-520 Not Negotiable CDS Receive

CDR Parameter Error [Error Type]
persists, proceed to the following and repair it. Negotiation Not Allowed (CDS Receive when FAX functions are incompatible)
036-517 Illegal CDPB Parameter Negotiation Not Allowed (CDS Receive when FAX functions are incompatible)
OF-14 FAX Card Fail
CDPB Parameter Error
[Detection Conditions] 036-521 Not Negotiable CDC Receive
CDPB Parameter Error

2-523

Job Fail • CDR Receive (Error at terminal)
[Fault Content] • (G4) Received activity interruption from session. (CDR)
Negotiation Not Allowed (CDC Receive when FAX functions are not compatible) [Detection Conditions]
[Detection Conditions] • CDR Receive (Error at Terminal)
Negotiation Not Allowed (CDC Receive when FAX functions are not compatible) • (G4) Received activity interruption from session. (CDR)
036-522 CDD Receive Terminal Error 036-525 Other than above CDR receive
Job Fail Job Fail
• CDD Receive (Error at Terminal) • CDR Receive (Other than the above)
• (G4) Received activity rejection from session. (CDD) • (G4) Received activity interruption from session. (CDR)
• CDD Receive (Error at Terminal) • CDR Receive (Other than the above)
• (G4) Received activity rejection from session. (CDD) • (G4) Received activity interruption from session. (CDR)
036-523 Other than above CDD receive 036-526 Illegal CDUI (Normal Doc.)
Job Fail Job Fail
• CDD Receive (Other than the above) CDUI Parameter Error (Normal Document)
• (G4) Received activity rejection from session (CDD) [Detection Conditions]
[Detection Conditions] CDUI Parameter Error (Normal Document)
• CDD Receive (Other than the above) [Corrective Actions]
• (G4) Received activity rejection from session. (CDD) Check the remote machine settings and line status, then perform the operation again. If the problem
Check the remote machine settings and line status, then perform the operation again. If the problem OF-14 FAX Card Fail
persists, proceed to the following and repair it. 036-527 Illegal CDUI (Operator Doc.)
036-524 CDR Receive Terminal Error Job Fail
Job Fail CDUI Parameter Error (Operator Document)
CDUI Parameter Error (Operator Document) Check the remote machine settings and line status, then perform the operation again. If the problem
OF-14 FAX Card Fail
persists, proceed to the following and repair it. 036-531 DMA channel 1 illegal closing
036-528 Illegal CDUI (Control Doc.) Job Fail
Job Fail • DMA Channel 1 was abnormally terminated.
[Fault Content] • (G4) Presentation received an illegal event.
CDUI Parameter Error (Control Document) [Detection Conditions]
[Detection Conditions] • DMA Channel 1 was abnormally terminated.
CDUI Parameter Error (Control Document) • (G4) Presentation received an illegal event.
036-529 Illegal CDUI (Monitor Doc.) 036-532 DMA channel 2 illegal closing
Job Fail Job Fail
CDUI Parameter Error (Monitor Document) • DMA Channel 2 was abnormally terminated.
[Detection Conditions] • (G4) Presentation received an illegal event.
CDUI Parameter Error (Monitor Document) [Detection Conditions]

[Corrective Actions] • DMA Channel 2 was abnormally terminated.
Check the remote machine settings and line status, then perform the operation again. If the problem • (G4) Presentation received an illegal event.
persists, proceed to the following and repair it. [Corrective Actions]
OF-14 FAX Card Fail Check the remote machine settings and line status, then perform the operation again. If the problem
036-530 CDSReceive-Illegal Document
OF-14 FAX Card Fail
[Error Type]
Job Fail
036-533 Cannot convert resources
CDS (control document) Receive occurred when the receiver and sender of an illegal document do Job Fail
not match. [Fault Content]
[Detection Conditions] • Resources for converting data cannot be obtained.
CDS (control document) Receive occurred when the receiver and sender of an illegal document do • (G4) Presentation received an illegal event.
not match. [Detection Conditions]
• Resources for converting data cannot be obtained.
• (G4) Presentation received an illegal event.

2-525

036-534 Decode Error in Data Convert 036-537 No RTC during data convert
Job Fail Job Fail
• Decoding error occurred in data conversion. • RTC was not detected in data conversion.
• (G4) Presentation received an illegal event. • (G4) Presentation received an illegal event.
• Decoding error occurred in data conversion. • RTC was not detected in data conversion.
• (G4) Presentation received an illegal event. • (G4) Presentation received an illegal event.
036-535 White Line Transfer Error (Compress) 036-538 Doc. descriptor analysis error
Job Fail Job Fail
• White line transfer to encoded DICEP error occurred in data conversion. DD (Document Descriptor) Analysis Error
• (G4) Presentation received an illegal event. [Detection Conditions]
[Detection Conditions] DD (Document Descriptor) Analysis Error
White line transfer to encoded DICEP error occurred in data conversion. [Corrective Actions]
[Corrective Actions] Check the remote machine settings and line status, then perform the operation again. If the problem
Check the remote machine settings and line status, then perform the operation again. If the problem persists, proceed to the following and repair it.
persists, proceed to the following and repair it. OF-14 FAX Card Fail
OF-14 FAX Card Fail 036-539 Page Descriptor Analysis Error
036-536 White Line Transfer Error (Decomp) [Error Type]
[Fault Content] PD (Page Descriptor) Analysis Error
• White line transfer to decoded DICEP error occurred in data conversion. [Detection Conditions]
• (G4) Presentation received an illegal event. PD (Page Descriptor) Analysis Error
• White line transfer to decoded DICEP error occurred in data conversion. Check the remote machine settings and line status, then perform the operation again. If the problem
• (G4) Presentation received an illegal event. persists, proceed to the following and repair it.
OF-14 FAX Card Fail
036-540 Text Unit Analysis Error
[Error Type] Not able to carry out normal operation because ROM content is missing.
[Fault Content] Retry job. If retry failed, replace the FaxG4-ROM and perform VerUP operation on the DLD method
again.
TU (Text Unit) Analysis Error
[Detection Conditions] 036-700 G4 Communication Error
TU (Text Unit) Analysis Error [Error Type]
persists, proceed to the following and repair it. G4 Communication Error
036-541 Page boundary without TU G4 Communication Error
OF-14 FAX Card Fail
Received page boundary without TU.
[Detection Conditions] 036-701 Receiving variable N(R) error
Received page boundary without TU. [Error Type]
persists, proceed to the following and repair it. Receive Status Variable N (R) Error
036-542 Relay Broadcast error in G4 Receive Status Variable N (R) Error
(G4) Relay Broadcast instruction error occurred in session. OF-14 FAX Card Fail
[Detection Conditions] 036-702 Info frame size exceeded (NI)

(G4) Relay Broadcast instruction error occurred in session. [Error Type]
persists, proceed to the following and repair it. Information frame size exceeded the limit (NI over).
036-550 Downloader Fail Information frame size exceeded the limit (NI over).
OF-14 FAX Card Fail
An error has occurred during the process of writing data to the FaxG4-ROM. (During DLD method)
[Detection Conditions] 036-703 Monitor/Unnumbered frame error
An error was detected when writing data to the FaxG4-ROM

2-527
[Error Type] • (G4) Data link cannot be connected.

Monitor/Unnumbered Frame Error
OF-14 FAX Card Fail
Monitor/Unnumbered Frame Error 036-707 UA wait Timeout in G4
OF-14 FAX Card Fail • UA Wait Timeout
036-704 Undefined Command/Response 1104 • (G4) Data link cannot be connected.
Job Fail • UA Wait Timeout
[Fault Content] • (G4) Data link cannot be connected.
Undefined Command/Response [Corrective Actions]

[Detection Conditions] Check the remote machine settings and line status, then perform the operation again. If the problem
Undefined Command/Response
OF-14 FAX Card Fail
036-708 Cannot establish link in G4
persists, proceed to the following and repair it. [Error Type]
036-705 N2 timeout of Receive Timer [Fault Content]
[Error Type] • Cannot Establish Link
• (G4) Data link cannot be established.
Job Fail
• Cannot Establish Link
Receive Confirmation Timer - Consecutive Timeout (N2 times timeout)
• (G4) Data link cannot be established.
Receive Confirmation Timer - Consecutive Timeout (N2 times timeout)
OF-14 FAX Card Fail
OF-14 FAX Card Fail 036-709 DISC receive before link close
036-706 SABM Wait Timeout in G4 [Error Type]
Job Fail
[Error Type]
Job Fail
[Fault Content]
Link was force-closed (when DISC was received before the session).
[Fault Content]
• SABM Wait Timeout
• (G4) Data link cannot be connected. Link was force-closed (when DISC was received before the session).
• SABM Wait Timeout
OF-14 FAX Card Fail
ERMR Receive (W=1)
036-710 FRMR Receive (Z=1) [Detection Conditions]
[Error Type] ERMR Receive (W=1)
FRMR Receive (Z=1) persists, proceed to the following and repair it.
FRMR Receive (Z=1) 036-714 Global Address Receive

OF-14 FAX Card Fail
Global Address Receive
036-711 FRMR Receive (Y=1) [Detection Conditions]
[Error Type] Global Address Receive
FRMR Receive (Y=1) persists, proceed to the following and repair it.
FRMR Receive (Y=1) 036-715 Line Open Timeout in G4

OF-14 FAX Card Fail • Line Open Timeout (Including No HDLC Flag)
036-712 FRMR received (Z=1) W=1 • (G4) Flag cannot be received for 4sec or more.
Job Fail • Line Open Timeout (Including No HDLC Flag)
[Fault Content] • (G4) Flag cannot be received for 4sec or more.
FRMR Receive (X=1) W=1 Included [Corrective Actions]
[Detection Conditions] Check the remote machine settings and line status, then perform the operation again. If the problem
FRMR Receive (X=1) W=1 Included persists, proceed to the following and repair it.
OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem 036-716 Wrong LSI Send (Busy Timeout)
036-713 FRMR Receive (W=1) [Fault Content]
LSI Send Error (Sending Busy, Timeout)

2-529

LSI Send Error (Sending Busy, Timeout) Job Fail
Check the remote machine settings and line status, then perform the operation again. If the problem Though Line C was turned OFF, Line I was not turned OFF.
persists, proceed to the following and repair it. [Detection Conditions]
OF-14 FAX Card Fail Though Line C was turned OFF, Line I was not turned OFF.
036-717 Abnormal LSI operation [Corrective Actions]
LSI Operation Error 036-721 I Line Off during Transmission

LSI Operation Error Job Fail
Check the remote machine settings and line status, then perform the operation again. If the problem Line I was turned OFF during transmission.
OF-14 FAX Card Fail
Line I was turned OFF during transmission.
036-718 Disconnection Notice Timeout [Corrective Actions]
Disconnection Notice Timeout (10sec) 036-722 Call cut during flag detect
Disconnection Notice Timeout (10sec) Job Fail
Check the remote machine settings and line status, then perform the operation again. If the problem Call was cut off during remote flag detection.
OF-14 FAX Card Fail
Call was cut off during remote flag detection.
036-719 C Line On but I Line Off [Corrective Actions]
Though Line C was turned ON, Line I was not turned ON. 036-723 Call cut while awaiting UA
Though Line C was turned ON, Line I was not turned ON. Job Fail
Check the remote machine settings and line status, then perform the operation again. If the problem After SABM was sent, call was cut off when waiting for UA.
OF-14 FAX Card Fail
After SABM was sent, call was cut off when waiting for UA.
036-720 C Line Off but I Line On
[Corrective Actions] 036-727 Illegal parameter of CC packet
Job Fail
OF-14 FAX Card Fail
[Fault Content]
036-724 Call cut while awaiting SABM • CC Packet Parameter Error
[Error Type] • (G4) Other network errors.
[Fault Content] • CC Packet Parameter Error
Call was cut off when waiting for SABM. • (G4) Other network errors.
Call was cut off when waiting for SABM. Check the remote machine settings and line status, then perform the operation again. If the problem
Check the remote machine settings and line status, then perform the operation again. If the problem OF-14 FAX Card Fail
persists, proceed to the following and repair it. 036-728 Illegal parameter of CN packet
OF-14 FAX Card Fail
[Error Type]
036-725 Disc received before session Job Fail
Job Fail • CN Packet Parameter Error
[Fault Content] • (G4) Other network errors.
DISC was received before session. [Detection Conditions]
[Detection Conditions] • CN Packet Parameter Error
DISC was received before session. • (G4) Other network errors.
036-726 Illegal header received 036-729 Illegal parameter of DT packet
Job Fail Job Fail
• Illegal Header Receive (Line Switching), Illegal Procedure (Packet Switching) • DT Packet Parameter Error
• (G4) Other network errors. • (G4) Other network errors.
• Illegal Header Receive (Line Switching), Illegal Procedure (Packet Switching) • DT Packet Parameter Error
• (G4) Other network errors. • (G4) Other network errors.

2-531
036-730 Illegal parameter of RI packet [Error Type]


[Fault Content] • CF Packet Parameter Error
• (G4) Other network errors.
• RI Packet Parameter Error
• (G4) Other network errors. [Detection Conditions]
[Detection Conditions] • CF Packet Parameter Error
• RI Packet Parameter Error
• (G4) Other network errors. [Corrective Actions]
OF-14 FAX Card Fail
OF-14 FAX Card Fail 036-734 Undefined Packet Received
036-731 Illegal parameter of IT packet [Error Type]

[Fault Content] • Undefined Packet Receive
• IT Packet Parameter Error • (G4) Other network errors.
• (G4) Other network errors. [Detection Conditions]

[Detection Conditions] • Undefined Packet Receive
• IT Packet Parameter Error
• (G4) Other network errors. [Corrective Actions]
OF-14 FAX Card Fail
OF-14 FAX Card Fail 036-735 CC Wait Timeout
036-732 Illegal parameter of CI packet [Error Type]

[Fault Content] CC Wait Timeout
• CI Packet Parameter Error [Detection Conditions]

• (G4) Other network errors. CC Wait Timeout
• CI Packet Parameter Error Check the remote machine settings and line status, then perform the operation again. If the problem
OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem 036-736 CF Wait Timeout
036-733 Illegal parameter of CF packet
CF Wait Timeout Check the remote machine settings and line status, then perform the operation again. If the problem
OF-14 FAX Card Fail
CF Wait Timeout
[Corrective Actions] 036-740 Busy Timeout
036-737 CI received before G4 session Busy Timeout
Job Fail Busy Timeout
• CI Receive (Before the session ended) Check the remote machine settings and line status, then perform the operation again. If the problem
• (G4) A cut off request packet was received from the remote machine. persists, proceed to the following and repair it.
• CI Receive (Before the session ended) 036-741 SI received in transmission

• (G4) A cut off request packet was received from the remote machine. [Error Type]
persists, proceed to the following and repair it. • SI Receive (In transmission)
OF-14 FAX Card Fail • (G4) An unexpected restart packet was received.
036-738 DT Packet P(S ), P(R ) Error [Detection Conditions]
[Error Type] • SI Receive (In transmission)
Job Fail • (G4) An unexpected restart packet was received.
DT Packet P (S) and P (R) errors occurred. Check the remote machine settings and line status, then perform the operation again. If the problem
DT Packet P (S) and P (R) errors occurred. OF-14 FAX Card Fail
[Corrective Actions] 036-742 SF received in transmission

036-739 RR, RNR Packet P(S) Error • SF Receive (In transmission)
[Error Type] • (G4) An unexpected restart packet was received.
[Fault Content] • SF Receive (In transmission)
RR and RNR packet P (S) errors occurred. • (G4) An unexpected restart packet was received.
RR and RNR packet P (S) errors occurred.

2-533

Check the remote machine settings and line status, then perform the operation again. If the problem 036-746 G4 Data Link Disconnect Notice Timeout
[Error Type]
OF-14 FAX Card Fail
Job Fail
036-743 DT Packet D Bit Error [Fault Content]
[Error Type] • Disconnection Notice Timeout (10sec)
Job Fail • (G4) Data Link Failure
D Bit error occurred in DT packet. • Disconnection Notice Timeout (10sec)
[Detection Conditions] • (G4) Data Link Failure
D Bit error occurred in DT packet. [Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem persists, proceed to the following and repair it.
persists, proceed to the following and repair it. OF-14 FAX Card Fail
OF-14 FAX Card Fail 036-747 Fast select response received
036-744 G4 Wait for Reply Timeout [Error Type]
[Fault Content] Fast Select that limits responses received.
• Reply Timeout [Detection Conditions]
• (G4) Network timer timed out. Fast Select that limits responses received.
• Reply Timeout Check the remote machine settings and line status, then perform the operation again. If the problem
• (G4) Network timer timed out. persists, proceed to the following and repair it.
Check the remote machine settings and line status, then perform the operation again. If the problem 036-748 Receive remote charge request
[Error Type]
OF-14 FAX Card Fail
Job Fail
036-745 G4 CN Wait Timeout [Fault Content]
[Error Type] Receive Remote Charge Request
[Fault Content] Receive Remote Charge Request
• CN Wait Timeout [Corrective Actions]
• (G4) Network timer timed out.
• CN Wait Timeout OF-14 FAX Card Fail
• (G4) Network timer timed out. 036-749 Abnormal LCGN
Job Fail
LCGN Error Check the remote machine settings and line status, then perform the operation again. If the problem
OF-14 FAX Card Fail
LCGN Error
[Corrective Actions] 036-753 Illegal TCC Parameter
036-750 Illegal procedure 1301 Parameter error occurred in TCC.
Job Fail Parameter error occurred in TCC.
Illegal Procedure 1301 Check the remote machine settings and line status, then perform the operation again. If the problem
OF-14 FAX Card Fail
Illegal Procedure
[Corrective Actions] 036-754 Illegal TBR Parameter
036-751 Illegal TCA Parameter Parameter error occurred in TBR.
Job Fail Parameter error occurred in TBR.
Parameter error occurred in TCA. Check the remote machine settings and line status, then perform the operation again. If the problem
Parameter error occurred in TCA. OF-14 FAX Card Fail
[Corrective Actions] 036-755 Illegal TDT Parameter

036-752 Illegal TCR Parameter Parameter error occurred in TDT.
Job Fail Parameter error occurred in TDT.
Parameter error occurred in TCR. Check the remote machine settings and line status, then perform the operation again. If the problem
OF-14 FAX Card Fail
Parameter error occurred in TCR.
036-756 Undefined transport block

2-535

OF-14 FAX Card Fail
Undefined Transport Block Receive
[Detection Conditions] 036-760 TBR Wait Timeout
Undefined Transport Block Receive [Error Type]
persists, proceed to the following and repair it. TBR Receive
036-757 TCA Wait Timeout TBR Receive
OF-14 FAX Card Fail
TCA Wait Timeout
[Detection Conditions] 036-761 TDT block size error
TCA Wait Timeout [Error Type]
persists, proceed to the following and repair it. TDT Block Size Error
036-758 TCR Wait Timeout TDT Block Size Error
OF-14 FAX Card Fail
TCR Wait Timeout
[Detection Conditions] 036-762 G4 NetWork Disconnect Notice Timeout
TCR Wait Timeout [Error Type]
persists, proceed to the following and repair it. • Disconnection Notice Timeout (10sec)
OF-14 FAX Card Fail • (G4) Network Failure
036-759 TCC Wait Timeout [Detection Conditions]
[Error Type] • Disconnection Notice Timeout (10sec)
Job Fail • (G4) Network Failure
TCC Receive Check the remote machine settings and line status, then perform the operation again. If the problem
OF-14 FAX Card Fail
TCC Receive
OF-14 FAX Card Fail
Illegal Procedure 1401
[Detection Conditions] 036-767 Illegal CSUI Parameter
Illegal Procedure [Error Type]
persists, proceed to the following and repair it. CSUI Parameter Error
036-764 Illegal CSS Parameter CSUI Parameter Error
OF-14 FAX Card Fail
CSS Parameter Error
[Detection Conditions] 036-768 Illegal CSCC Parameter
CSS Parameter Error [Error Type]
persists, proceed to the following and repair it. CSCC Parameter Error
036-765 Illegal CSE Parameter CSCC Parameter Error
CSE Parameter Error OF-14 FAX Card Fail
[Detection Conditions] 036-769 Illegal RSSP Parameter

CSE Parameter Error [Error Type]
persists, proceed to the following and repair it. RSSP Parameter Error
036-766 Illegal CSA Parameter RSSP Parameter Error
OF-14 FAX Card Fail
CSA Parameter Error
[Detection Conditions] 036-770 Illegal RSSN Parameter
CSA Parameter Error

2-537

OF-14 FAX Card Fail
RSSN Parameter Error
[Detection Conditions] 036-774 Illegal RSCCP Parameter
RSSN Parameter Error [Error Type]
persists, proceed to the following and repair it. RSCCP Parameter Error
036-771 Illegal RSEP Parameter RSCCP Parameter Error
OF-14 FAX Card Fail
RSEP Parameter Error
[Detection Conditions] 036-775 Undefined command/response 1413
RSEP Parameter Error [Error Type]
persists, proceed to the following and repair it. Undefined Command/Response
036-772 Illegal RSAP Parameter Undefined Command/Response
OF-14 FAX Card Fail
RSAP Parameter Error
[Detection Conditions] 036-776 RSSN Receive
RSAP Parameter Error [Error Type]
persists, proceed to the following and repair it. • RSSN Receive
OF-14 FAX Card Fail • (G4) Connection error was received from the session. (RSSN)
036-773 Illegal RSUI Parameter [Detection Conditions]
[Error Type] • RSSN Receive
Job Fail • (G4) Connection error was received from the session. (RSSN)
RSUI Parameter Error Check the remote machine settings and line status, then perform the operation again. If the problem
OF-14 FAX Card Fail
RSUI Parameter Error
036-777 G4 Line Disconnect Notice Timeout
Job Fail CSS Wait Timeout
Disconnection Notice Timeout (10sec) CSS Wait Timeout
Disconnection Notice Timeout (10sec) Poor line quality.
[Corrective Actions] Perform the following procedure to repair the trouble by taking into account that the process method
Check the remote machine settings and line status, then perform the operation again. If the problem is different depending on the remote machine and line status.
persists, proceed to the following and repair it. OF-11 FAX Job Fail
OF-14 FAX Card Fail 036-781 RSSP Wait Timeout
036-778 CSA received (wrong terminal) [Error Type]
[Fault Content] RSSP Wait Timeout
• CSA Receive (Error at terminal) [Detection Conditions]
• (G4) Session abortion was received. RSSP Wait Timeout
• CSA Receive (Error at terminal) Poor line quality.
• (G4) Session abortion was received. Perform the following procedure to repair the trouble by taking into account that the process method
[Corrective Actions] is different depending on the remote machine and line status.
Check the remote machine settings and line status, then perform the operation again. If the problem OF-11 FAX Job Fail
persists, proceed to the following and repair it. 036-782 RSAP Wait Timeout
036-779 CSA Receive (Others) Job Fail
Job Fail RSAP Wait Timeout
• CSA Receive (Others) RSAP Wait Timeout
• (G4) Session abortion was received. [Corrective Actions]
[Detection Conditions] Poor line quality.
• CSA Receive (Others) Perform the following procedure to repair the trouble by taking into account that the process method
• (G4) Session abortion was received. is different depending on the remote machine and line status.
Check the remote machine settings and line status, then perform the operation again. If the problem 036-783 RSEP Wait Timeout
036-780 CSS Wait Timeout [Fault Content]
[Error Type] RSEP Wait Timeout
Job Fail

2-539
[Detection Conditions] Perform the following procedure to repair the trouble by taking into account that the process method
is different depending on the remote machine and line status.
RSEP Wait Timeout
OF-11 FAX Job Fail
Poor line quality. 036-787 Wrong Password-Polling Error for Remote
Perform the following procedure to repair the trouble by taking into account that the process method [Error Type]
is different depending on the remote machine and line status. Job Fail
036-784 RSCCP Wait Timeout "Incorrect Polling Password" (RSSP) was returned from the remote machine.
Job Fail "Incorrect Polling Password" (RSSP) was returned from the remote machine.
RSCCP Wait Timeout Poor line quality.
[Detection Conditions] Perform the following procedure to repair the trouble by taking into account that the process method
RSCCP Wait Timeout is different depending on the remote machine and line status.
OF-11 FAX Job Fail
Poor line quality. 036-788 Poll Send Error at Remote
Perform the following procedure to repair the trouble by taking into account that the process method [Error Type]
is different depending on the remote machine and line status. Job Fail
036-785 CSUI/RSUI Wait Timeout "No Poll Send Original" (RSSP) was returned from the remote machine.
Job Fail "No Poll Send Original" (RSSP) was returned from the remote machine.
CSUI/RSUI Wait Timeout If the problem persists, perform the following procedure to repair it.
CSUI/RSUI Wait Timeout 036-789 No Password for RSSP Receive
Poor line quality. Job Fail
Perform the following procedure to repair the trouble by taking into account that the corrective action [Fault Content]
is different depending on the remote machine and line status.
No password for RSSP was received for the CSS PA password entered.
OF-11 FAX Job Fail
036-786 Incorrect Password (RSSN) No password for RSSP was received for the CSS PA password entered.
Job Fail
Poor line quality.
[Fault Content] Perform the following procedure to repair the trouble by taking into account that the process method
"Incorrect Password" (RSSN) was returned from the remote machine. is different depending on the remote machine and line status.
"Incorrect Password" (RSSN) was returned from the remote machine. 036-790 Polling rejected by remote
Poor line quality. Job Fail
RSSP without send rights was received in Poll Receive. 036-794 Line cut during ISDN mode
RSSP without send rights was received in Poll Receive. Job Fail
1. Repeat the operation. • Calling cut off during ISDN communication
2. Check if the remote machine is ok. • The ISDN session received an illegal event.
036-791 Set Password-RSSP Received [Detection Conditions]
[Error Type] • Calling cut off during ISDN communication
Job Fail • The ISDN session received an illegal event.
RSSN was sent when setting password. Check that the telephone line is installed properly, and then wait for a while before sending again.
[Detection Conditions] If it did not improve, check that the recipient machine is not in memory full/HDD full/maintenance state. If
that is the case, send again when the recipient machine is in normal state and check.
RSSN was sent when setting password.
2. Check if the remote machine is ok.
036-795 Canceled by remote station
[Error Type]
036-792 CSE Received after RSSP Send
Job Fail
[Error Type]
[Fault Content]
Job Fail
Disconnected because the remote machine does not support multi-copying.
[Fault Content]
CSE was received after RSSP was sent.
Disconnected because the remote machine does not support multi-copying.
CSE was received after RSSP was sent.
Check if the remote machine is ok and repeat the operation. If the problem persists, perform the
[Corrective Actions] following procedure to repair it.
Check if the remote machine is ok and repeat the operation. If the problem persists, perform the OF-14 FAX Card Fail
following procedure to repair it.
OF-14 FAX Card Fail
036-796 Sent without multiple sets
[Error Type]
036-793 Select communication error
Job Fail
[Error Type]
[Fault Content]
Job Fail
Normal sending was performed because the remote machine does not support multi-copying.
[Fault Content]
Selective Transmission Error
Normal sending was performed because the remote machine does not support multi-copying.
Selective Transmission Error
[Corrective Actions] following procedure to repair it.
Check if the remote machine is ok and repeat the operation. If the problem persists, perform the OF-14 FAX Card Fail
2-541
[Error Type]
Job Fail
[Fault Content]
Illegal Procedure 1501
Illegal Procedure
OF-14 FAX Card Fail
036-798 Illegal RDEP Parameter
[Error Type]
Job Fail
[Fault Content]
RDEP Parameter Error
RDEP Parameter Error
OF-14 FAX Card Fail
036-799 Illegal RDDP Parameter
[Error Type]
Job Fail
[Fault Content]
RDDP Parameter Error
RDDP Parameter Error
OF-14 FAX Card Fail
041-500 Write to IOT-ROM error detection (During DLD method) 041-501 Write to IOT-NVM-ROM error detection (During DLD
[Error Type] method)
An error has occurred during the process of writing data to the IOT-ROM. (During DLD method) [Fault Content]
[Detection Conditions] Write to IOT-NVM-ROM error detection (During DLD method)
An error was detected when writing data to the IOT-ROM. [Detection Conditions]
Not able to carry out normal operation because ROM content is missing. An error was detected when writing data to the IOT-NVM-ROM.
[Corrective Actions] Not able to carry out normal operation because ROM content is missing.
Retry job. If retry failed, replace the IOT-ROM and perform VerUP operation on the DLD method [Corrective Actions]
again.
Retry job. If retry failed, replace the IOT-NVM-ROM and perform VerUP operation on the DLD
method again.

2-543
048-500 IF-Module ROM Write Error
[Error Type]
Job
[Fault Content]
Error was detected when writing into the IF-Module ROM
When the entire machine has entered the Download mode and was downloading each ROM data
using the standard method (procedures), write to the IF-Module ROM has failed.
Replace the IF-Module ROM, then perform download using the DLD method.

2-545
049-500 HCS1 ROM Write Error [Fault Content]
[Error Type] HCS1 Dolly Eject Button Pressed

[Fault Content] 1. The HCS1 Eject Button was pressed
Error was detected when writing into the HCS1 ROM 2. "Eject" was instructed from an external Controller.
3. Others
When the entire machine has entered the Download mode and was downloading each ROM data
using the standard method (procedures), write to the HCS1 ROM has failed. Perform the following.
[Corrective Actions] 1. Do not press the HCS1 Eject button.
2. Request that the customer do not issue "Eject" instruction from external Controllers.
If the problem persists, perform the following procedures:
As it is not physically possible for "49-973 to occur without pressing the Eject Button", if the problem
If the problem persists even after retrying, replace the HCS1 ROM, then perform download using
persists, the cause would be the Controller software. Request for the Support Department to
the DLD method.
upgrade the software to the patched version.
049-700 Out tray changed from stacker1
[Error Type]
Warning
[Fault Content]
Change the output destination from the Stacker to another Tray.
Error was detected when writing into the HCF-ROM
Does not operate normally because the ROM content has been erased
If the error remains even after retrying, replace the HCF-ROM, and download again to perform the
upgrade.
049-950 HCS1 MIX SIZE STACK Fail
[Error Type]
Operation
[Fault Content]
HCS1 Mixed Size Stack Unavailable
When the Controller NVM is in "Mixed Stack Prohibited Setting" state, a transfer request that results
in Mixed Stack was received.
If the problem persists even after the Controller NVM is set to "Mix Stack Allowed", the cause would
be the Controller software.
Request for the Support Department to upgrade the software to the patched version.
049-973 Stacker Extraction button was pushed
[Error Type]
Operation

2-547
062-394 Cont PWBA Memory Fail
[Error Type]
Sub
[Fault Content]
Cont PWBA Memory Fail
It was detected that Read/Write were not available to the Controller PWBA RAM (Gap Memory).
2. Replace the Controller-PWB.
062-500 Write to IISS-ROM error detection (During DLD method)
[Error Type]
Job Fail
[Fault Contents]
An error has occurred during the process of writing data to the IISS-ROM. (During DLD method)
An error was detected when writing data to the IISS-ROM.
Retry job. If retry failed, replace the IISS-ROM and perform VerUP operation on the DLD method
again.
062-790 Possible Prohibited Originals
[Error Type]
Job Fail
[Fault Content]
PreIPS X Recognition Fail
PreIPS PWB has recognized X.
Do the same operation again.
If the problem occurs frequently, replace the IISS-PWBA.

2-549
063-500 Write to IISS-Extension-ROM error detection (During
DLD method)
[Error Type]
Job Fail
[Fault Content]
An error has occurred during the process of writing data to the IISS-Extension-ROM. (During DLD
method)
An error was detected when writing data to the IISS-Extension-ROM.
Retry job. If retry failed, replace the IISS-Extension-ROM and perform VerUP operation on the DLD
method again.

2-551
071-940 Tray#1 LiftUp NG
[Error Type]
Operation Fail
[Fault Content]
Tray#1 LiftUp NG
TBD
TBD

2-553
072-940 Tray#2/TTM#2 LiftUp NG
[Error Type]
Operation Fail
[Fault Content]
Tray#2/TTM#2 LiftUp NG
TBD
TBD

2-555
073-940 Tray#3/TTM#3 LiftUp NG
[Error Type]
Operation Fail
[Fault Content]
Tray#3/TTM#3 LiftUp NG
TBD
TBD

2-557
074-940 Tray#4 LiftUp NG
[Error Type]
Operation
[Fault Content]
Tray#4 LiftUp NG
During the Tray 4 Lift Up, the Tray 4 Level Sensor does not turn ON within the specified time.
• As the Level Sensor of this Tray did not turn ON within the specified time, check and fix the
following:
• The relevant Level Sensor for operation failure
• The relevant Feed Motor for operation failure
• The drive system from the Motor to the Bottom Plate for operation failure
• The Tray for Paper misload
• The Tray for existence of objects other than Paper

2-559
077-911 Paper size mismatch, job contniue
[Error Type]
operation
[Fault Content]
Tray Paper Size Mismatch. User intervention (the user has changed paper size to continue
printing.)
The selected paper size is different from the size of the paper loaded.
To make the tray paper size the same as the new paper size selected through the user intervention,
load paper of the selected size and do the operation for restarting printing (the check operation).
077-967 Paper kind mismatch (APS job)
[Error Type]
Operation
[Fault Content]
Paper type mismatch in the APS or printing from a tray with the wrong paper type (Message will
appear and then change into Confirm screen)
The selected paper type and the pre-set paper type are different.
Either set the selected paper type, or proceed with restarting print job (confirm operation) following
the user input state.
077-968 Paper kind mismatch, job contniue
[Error Type]
Operation
[Fault Content]
Tray paper type mismatch, user input 2 (Change the paper type in tray and continue printing)
The selected paper type and the pre-set paper type are different
Proceed with restarting print job (confirm operation) following the user input state after setting the
selected paper type.

2-561
078-500 Write to HCF-ROM error detection (During DLD method) [Detection Conditions]
[Error Type] • Nothing is detected when the HCF tray is inserted.
• This occurs when IOT starts feeding paper from the HCF. However, no jam occurs because no
Job Fail
paper is actually fed.
[Fault Content] • Details of operations causing this fault:
An error has occurred during the process of writing data to the HCF-ROM. (During DLD method)
1. At the start of a copy/printer job with "2000A3-HCF Tray selected"
[Detection Conditions] ATS does not work to shift from "Mismatch Status 2000A3-HCF" to "Another Tray"; thus an
An error was detected when writing data to the HCF-ROM Operation Error message always appears.
Not able to carry out normal operation because ROM content is missing. 2. Copy/Printer APS Job
[Corrective Actions] After 2000A3-HCF is selected, there is no tray else for selection.
Retry job. If retry failed, replace the HCF-ROM and perform VerUP operation on the DLD method [Corrective Actions]
again. 1. Load proper paper in the HCF to continue the job. Load proper paper without canceling the job with
078-940 2000A3-HCF paper misset the error screen displayed, then insert the HCF tray. The error screen will be cleared.
2. Cancel the job. Adjust "Non-standard Paper Size Set Value" to the size of the paper. Resume the
[Error Type] job.
Operation Fail
If the problem persists, refer to Generic Sensor FIP and check the sensor.
[Fault Content] If the problem still persists, go to the following procedure to resolve it.
It is detected that paper is loaded by mistake in a space of 2000A3-HCF. OF-09 Common Job Fail
[Detection Conditions] 078-942 4000A3HCF lower tray paper misset
• Nothing is detected when the HCF tray is inserted.
[Error Type]
• This occurs when IOT starts feeding paper from the HCF. However, no jam occurs because no
paper is actually fed. operation
• Details of operations causing this fault: [Fault Content]

1. At the start of a copy/printer job with "2000A3-HCF Tray selected" When there is paper in open space, "paper misplaced" is detected for the purpose of prohibiting
ATS does not work to shift from "Mismatch Status 2000A3-HCF" to "Another Tray"; thus an Tray Lift Up.
Operation Error message always appears. [Detection Conditions]
2. Copy/Printer APS Job Detects paper or an foreign object misplaced in open area in the lower tray of 4000A3HCF.
After 2000A3-HCF is selected, there is no tray else for selection. [Corrective Actions]
[Corrective Actions] Slide out the 4000A3HCF lower tray and remove the paper/foreign object from any space other than
1. Load paper properly in the HCF to continue the job. Load paper properly without canceling the job the paper installing area.
with the error screen displayed, then insert the HCF tray. The error screen will be cleared. If the above does not resolve the problem, check the sensor seeing General Sensor FIP.
2. Cancel the job. Adjust "Non-standard Paper Size Set Value" to the size of the paper. Resume the If the problem still persists, resolve the problem seeing the following.
job. OF-09 Common Job Fail
If the problem persists, refer to Generic Sensor FIP and check the sensor.
078-943 4000A3HCF lower tray size mismatch
[Error Type]
operation
078-941 2000A3-HCF size mismatch
[Fault Content]
[Error Type] The width of non-standard paper in fast scan in the 4000A3HCF lower tray is different.
Operation Fail
[Fault Content] Detects the mismatched width of non-standard paper in fast scan in the 4000A3HCF lower tray.
Due to a mismatch in 2000A3-HCF non-standard paper width in fast scan, the 2000A3-HCF tray
cannot be adjusted in position.

2-563
Slide out the 4000A3HCF lower tray and install proper-sized paper, or adjust non-standard paper
size setting to actual paper size.
If the above does not resolve the problem, check the sensor seeing General Sensor FIP.
If the problem still persists, resolve the problem seeing the following.
093-940 Toner Y CRUM Comm Fail
[Error Type]
Operation Fail
[Fault Content]
Toner Y CRUM Comm Fail
TBD
TBD

2-565
102-356 EWS Soft Fail [Error Type]
System Fail [Fault Content]

[Fault Content] Controller - MF UI panel:
Fatal error related to EWS. Application Level Command Error

A necessary parameter was not sent from the Panel, an length error was detected in a variable
Fatal error related to EWS.
parameter, or the confirmation message was not returned for a specified time after the request
Due to an error in software processing, subsequent processes cannot be performed. message had been sent to the Panel.
OF-04 Panel System Fail
OF-03 NET/USB System Fail
NOTE: Replace the ESS PWB last.
102-380 MF UI cont Soft Fatal error

[Error Type]
System Fail
[Fault Content]
Fatal error of MF UI cont.
Fatal error of MF UI cont.
Due to an error in software processing, subsequent processes cannot be performed.
102-381 Data Link Layer Error (UI-Panel)
[Error Type]
System Fail
[Fault Content]
Controller - MF UI panel:
Transmission Error at Data Link Layer occurred.
During transmission between the ESS and the Panel, the ESS detected an initialization error of the
Scope, a message send error or a retrieve error for receiving data.
102-382 Application Layer Command Error (UI-Panel)
2-567
103-310 Hybrid Water Mark Not Exist OF-01 Common System Fail
[Error Type] 103-313 SW Option Fail (IISS Mem for HWM Not Exist)
Sys [Error Type]
"Secure Watermark Kit" cannot be made available because the Hybrid Watermark Detection H/W is [Fault Content]
not installed. [SW optional function not achieved] The "Secure Watermark Kit" did not become available because
[Detection Conditions] of insufficient IISS Ext Memory.
The Hybrid Watermark Detection H/W cannot be detected although the "Hybridwater Mark [Detection Conditions]
Detection H/W Installed" is set in the system data. When the optional HWM function is being enabled, the system detected that the IISS Ext Memory
[Corrective Actions] (Slot1: 128MB + Slot: 128MB or larger) is not installed.
Check the installation of the Hybrid Watermark Detection H/W. If it is installed, turn the power OFF [Corrective Actions]
then ON. If the problem persists, replace the Hybrid Watermark Detection H/W or the IISS board. Check the installation of the IISS Ext Memory (Slot1: 128MB + Slot: 128MB or larger). After
If the problem persists, perform the following procedure: checking the installation, turn the power OFF then ON. If the problem persists, replace the IISS Ext
OF-01 Common System Fail board.
103-311 Hybrid Water Mark Setting Mismatch

[Error Type]
SysR
[Fault Content]
The Secure Watermark Kit did not become enabled
Although the Hybrid Watermark Detection H/W is detected, it did not become enabled in the system
data.
Set the Hybrid Watermark Detection H/W Availability in the system data to "Available".
103-312 Hybrid Water Mark Not Exist (Back Side)
[Error Type]
Sys
[Fault Content]
"Secure Watermark Kit" cannot be made available because the Hybrid Watermark Detection H/W
for Document Side 2 is not installed.
The Hybrid Watermark Detection H/W for Document Side 2 cannot be detected although the
"Hybridwater Mark Detection H/W Installed" is set in the system data.
Check the installation of the Hybrid Watermark Detection H/W for Document Side 2. If it is installed,
turn the power OFF then ON. If the problem persists, replace the Hybrid Watermark Detection H/W
or the IISS board.

2-569
112-700 Punch Dust Near Full
[Error Type]
Warning
[Fault Content]
Punch Dust Near Full
Punch Dust Box is detected to be full.
Clear the Punch Dust scrap.

2-571
116-210 MediaReader Faital Error [Fault Content]
[Error Type] Download failed to initialize when transitioning to Download Mode
(During Normal Mode or Forced Download Mode)
Service Fail
[Media Reader] Fatal error of Reader. The Downloader software that processes downloads within the ESS failed to initialize during
transition into Download Mode.
This error was detected in the OSDD.
Check the system memory connection of the Controller Board.
[Corrective Actions] If the problem occurs frequently, replace the Controller Board.
2. Replace the Media Reader, or USB Cable, or Extended Board for Media Reader connection.
116-310 ESS Font ROM DIMM #2 Check Fail
[Error Type]
116-211 MediaReader Cable No Joint
System Fail
[Error Type]
[Fault Content]
Service Fail
ESS Font ROM DIMM #2 Check Failure
[Fault Content]
[Media Reader] Connection Cable Disconnected
An error was detected when the ESS Font ROM DIMM #2 was checked.
This error was detected in the OSDD.
Turn OFF then ON the power. If the problem persists, perform the following:
[Corrective Actions] 1. Remove and insert ESS Font ROM DIMM #2.
1. Check the USB Cable connection with the power OFF. If the problem persists, refer to the following
2. Replace ESS Font ROM DIMM #2.
to repair it.
116-311 ESS Font ROM DIMM #3 Check Fail
116-212 MediaLib SW Logic Fail
[Error Type]
[Error Type]
System Fail
Service Fail
[Fault Content]
[Fault Content]
ESS Font ROM DIMM #3 Check Fail
[Media Reader] MediaLib SW Logic Fail
A fail is detected during a check of ESS Font ROM DIMM #3.
MediaLib internal logic error has occurred.
Disconnect and reconnect the ESS Printer-Kit/Fax Board/ROM DIMM. If the problem still persists,
2. Check if this is an existing failure (to TSC). If the problem persists, refer to the following to repair it.
replace the Printer-Kit or the ROM-DIMM.
116-312 HDD Encrypt Key Fail
116-220 Transition to Download Mode Download Initialization
[Error Type]
Failure System Fail
Service Fail
[HDD Encrypt Key Failure]

2-573
An error in the encryption key was detected on booting. 1. Remove and insert ESS RAM DIMM #1.
[Detection Conditions] 2. Replace ESS RAM DIMM #1.
An error in the HDD encryption key was detected on booting. 3. Replace the Controller board.
[Corrective Actions] 116-316 ESS RAM DIMM #2 W/R Check Fail
Refer to OF-02 "HDD System Fail" to repair the trouble. [Error Type]
When the system has been recovered, set a correct HDD encryption key. System Fail
116-313 HDD Encrypt Set Up Fail [Fault Content]
[Error Type] ESS RAM DIMM #2 W/R Check failure
System Fail [Detection Conditions]
[Fault Content] An error was detected during the Read/Write operation of the ESS RAM DIMM #2.
[HDD Encrypt Set Up Failure] [Corrective Actions]
An encryption setting error was detected on booting. Turn OFF then ON the power. If the problem persists, perform the following:
[Detection Conditions] 1. Remove and insert ESS RAM DIMM #2.
The encryption key was set up but the HDD itself was not encrypted. 2. Replace ESS RAM DIMM #2.
[Corrective Actions] 3. Replace the Controller board.
Refer to OF-02 "HDD System Fail" to repair the trouble. 116-317 Standard ROM DIMM Check Fail
When the system has been recovered, set a correct HDD encryption key. [Error Type]
116-314 Ethernet Address Fail System Fail
System Fail ESS ROM DIMM #1 Check Failure
Eternet Address Failure An error was detected when the standard ROM DIMM was checked.
An Ethernet error was detected. Turn OFF then ON the power. If the problem persists, perform the following:
[Corrective Actions] 1. Remove and insert ESS ROM DIMM #1.
Turn the power OFF then ON. If the problem persists, perform the following procedure. 2. Replace ESS ROM DIMM #1.
Check the installation of SEEPROM on the ESS. 3. Replace the Controller board.
If the problem persists, refer to the following procedures in sequence to repair it. 116-318 Op. ROM DIMM Check Fail
OF-03 NET/USB System Fail [Error Type]
2.4 NET System Fault Check System Fail
116-315 ESS RAM DIMM #1 W/R Check Fail [Fault Content]
[Error Type] ESS ROM DIMM #2 Check Failure
[Fault Content] An error was detected when the option ROM DIMM was checked.
ESS RAM DIMM #1 W/R Check failure [Corrective Actions]
[Detection Conditions] Turn the power OFF then ON. If the problem persists, perform the following procedure.
An error was detected during the Read/Write operation of the ESS RAM DIMM #1. Pull out and insert the Prt-Kit or the ROM DIMM.
[Corrective Actions] If the problem persists, replace the Prt-Kit or the ROM-DIMM.
Turn OFF then ON the power. If the problem persists, perform the following: 116-319 Mismatch Cont ROM and Panel config
System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-01 Common System Fail
A mismatch between the installed ROM and Panel configuration (FCW-UI or HB-UI). 116-323 ESS NVRAM W/R Check Fail
Identify the installed program ROM type and Panel configuration using the hardware self- System Fail
diagnostics immediately after power ON to check that they match.
[Fault Content]
If they do not match, display Chain-Link code on the Panel and abort system boot-up.
ESS NVRAM W/R Check Fail (defective NV-RAM part(s))
To match the program ROM type (HB or FCW) and the installed Panel configuration (HB or FCW),
During a Read/Write check at power on, OS/DD detects an HW error with the ESS-NVRAM Board.
overwrite the program ROM or re-install the Panel.
116-320 STREAMZ Soft Fatal error
1. Disconnect and reconnect the NV-RAM Board and turn ON the power.
[Error Type] 2. If problem 116-323 still persists, replace the NV-RAM Board.
System
3. After the replacement of the NV-RAM Board, 116-334 will occur. Take the corrective actions for
[Fault Content] 116-334 in order.
Fatal error of the STREAMZ 4. If problem 116-323 still persists, go to the following procedure to resolve it.
[Detection Conditions] OF-01 016-782/016-784 Fail
Fatal error of the STREAMZ 116-324 Exception Fail
A problem has occurred in the software processing and it is unable to continue with the subsequent [Error Type]
processes.
System Fail
[Fault Content]
The system detected an exception error
116-321 System Soft Fatal error [Detection Conditions]
[Error Type] A fatal software exception error has occurred in the Controller PWB CPU. The cause is most likely
System Fail the Controller software failure.
SysCon Error Power OFF/ON
[Detection Conditions] [APC4300]
Due to an error in software processing, subsequent processes cannot be performed. Turn OFF the power, then turn it ON while pressing both the [Start] and the [Stop] buttons. By
maintaining that state for 6 seconds, the machine will automatically delete the print data that had
[Corrective Actions] caused the error and then restart itself.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. If the problem persists, carry out the following procedure:
OF-01 Common System Fail Pull out and insert or replace the RAM DIMM.
116-322 WebDAV S/W Fail If the problem persists, perform the following procedure to repair it.
[Error Type] OF-08 116-324 Fail
System Fail 116-325 ESS Fan Fail
Fatal error related to WebDAV. System Fail

2-575

ESS FAN FAIL System Fail
An error occurred in the rotation of the ESS Fan. Log Management Information Incorrect
[Corrective Actions] Same as NVM failure, this failure was detected at the NVM Log management information area.
Turn the power OFF then ON. If the problem persists, perform the following procedure. [Detection Conditions]
(1) Replace the ESS Fan. A log related error was detected.
116-328 L2 Cache Fail [Corrective Actions]
[Error Type] Turn the power OFF then ON. If the problem persists, perform the following procedure.
System Fail 1. After removing the HDD and turning the power ON then OFF, install the HDD again and turn
the power ON.
CPU Built-in Level 2 Cache Failure OF-02 HDD System Fail
116-332 ESS Standard ROM Error
A failure was detected in the Level 2 Cache built in the CPU.
[Error Type]
System Fail
[Fault Content]
ESS On Board ROM Error
116-329 Serial IF Soft Fail
[Error Type] An error was detected in the ESS Built-In Standard ROM.
System Fail
[Fatal error related to Serial I/F] Pull out and insert the ESS built-in standard ROM.
System call error related to Serial I/F. If the problem persists, replace the ESS built-in standard ROM.
116-333 LocalTalk Soft Fail
A system call error related to the Serial I/F was detected.
[Error Type]
System Fail
[Fault Content]
[Fatal error related to LocalTalk]
116-330 HDD File System Fail System call error related to LocalTalk.
System Fail Due to an error in software processing, subsequent processes cannot be performed.
HDD File System Failure
[Detection Conditions] OF-03 NET/USB System Fail
HDD Check at power ON detected that an error has occurred or the HDD was not formatted. 2.4 NET System Fault Check
[Corrective Actions] 116-334 ESS NVRAM Data Compare Fail
[Error Type]
System Fail
116-331 Invalid Log Info
ESS NVRAM Data Compare Fail (NV-RAM parts are good.) System Fail
During a check of Read/Write at power on, System Cont detects [ESS-NVRAM with factory settings is Fatal error related to JBA.
installed] or [Illegal ESS-NVRAM data is occurring]. [Detection Conditions]
Because data for initialization in ESS-ROM is written on ESS-NVRAM data when 116-334 is detected,
Overall JBA fatal error.
powering OFF then ON after that causes System Fails (124-3xx) that indicate mismatches in various
data between the three locations.
1. As powering OFF then ON after a detection of 116-334 will presumably cause errors 124-3xx that
indicate various data mismatches between the three locations, resolve one(s) in DC132, following OF-01 Common System Fail
the corrective actions for the relevant Fault Code(s). 116-339 JBA No HD
2. If 116-334 reoccurs despite powering OFF/ON, disconnect and reconnect the NV-RAM Board, then
turn ON the power.
[Error Type]
3. If the problem persists, replace the NV-RAM Board. System
4. If the 116-334 problem still persists, go to the following procedure to resolve it. [Fault Content]
OF-01:Common System Fail JBA HDD is not connected
116-336 Redirector HD Fail [Detection Conditions]

When the JBA is started up, the HDD is not installed
[Error Type]
System Fail
Check the HDD installation and turn the power OFF then ON.
[Fault Content]
[Redirector Fail]
HD failure detected in the Redirector.
[Detection Conditions] 116-340 Memory Not Enough
An error was detected when HD was accessed. [Error Type]
[Corrective Actions] System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-02 HDD System Fail [Insufficient memory]
The Page Memory, Entry Buffer and Work Area are insufficient. Malloc error, etc.
116-337 SNTP S/W Fail
The tasks cannot start up.
[Error Type]
System Fail
Insufficient memory was detected during initialization. A PS option requiring an additional memory
[Fault Content] was installed but memory was not added.
Fatal error related to SNTP. [Corrective Actions]
[Detection Conditions] Turn the power OFF then ON. If the problem persists, perform the following procedure.
Overall SNTP fatal error. Remove the PostScript Option and perform the operation. For permanent recovery, add the
Due to an error in software processing, subsequent processes cannot be performed. Controller memory.
[Corrective Actions] 116-341 ROM VER Incorrect
System Fail
116-338 JBA fatal error
2-577

[ROM DIMM Version Mismatch] System
Versions of the multiple ROM DIMMs installed are incorrect. [Fault Content]
An invalid combination of ROM DIMMs are installed. <Token Ring board failure>
When installing multiple ROM DIMMs, it is necessary to match both the major versions and the Token Ring Control IC Access error.
minor versions.
As Imari does not have this board, this is not applicable.
Versions of the multiple ROM DIMMs installed are incorrect. Token Ring Control IC Access error
An invalid combination of ROM DIMMs are installed.
[Corrective Actions] Turn the power OFF and ON.
Check the versions of the multiple ROM DIMMs installed and replace them with an appropriate
combination of DIMMs. 116-346 Formatter Fail
When installing multiple ROM DIMMs, it is necessary to match both the major versions and the [Error Type]
minor versions. System Fail
116-342 SESAMi Manager Fail [Fault Content]
[Error Type] [Formatter Failure]
System Fail Various fatal errors are detected in the Formatter.
[Fault Content] Fatal error of S-Formatter.
SESAMi Manager Fatal Error [Detection Conditions]

[Detection Conditions] A response such as system function recall error was detected.
Fatal error related to the SNMP Agent. [Corrective Actions]

Due to an error in software processing, subsequent processes cannot be performed. Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Corrective Actions] OF-01 Common System Fail
1. Check whether or not the Controller ROM is the latest version. 116-347 LocaTalk Board Fail
If it is not the latest, upgrade it to the latest by referring to "2.6 Software Download". [Error Type]
If the Controller ROM is the latest version, there is no need to download it. System
2. If the problem persists, refer to "2.5.2 Logging/Extraction Tool Operational Instructions" to collect [Fault Content]
logs, and then contact Support G.
<LocalTalk board failure>
116-343 Main PWBA IC Fail Check whether the LocalTalk board has been activated successfully.
[Error Type] As Imari does not have this board, this is not applicable.
[Fault Content] The LocalTalk board cannot be activated successfully.
Main PWBA IC Failure [Corrective Actions]
[Detection Conditions] Turn the power OFF and ON.
An error was detected in the IC in the ESS PWB. 116-348 Redirecter Fail
System Fail
[Fault Content]
116-345 TokenRing Board Fail [Redirecter Failure]
Various fatal errors detected in the Redirecter.
A response such as system function recall error was detected. System Fail
Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the Fatal error related to the EtherTalk.
problem persists, refer to the following procedure to repair it. [Detection Conditions]
Perform OF-01 Common System Fail. If NG, check the following procedures in sequence.
Fatal error related to the EtherTalk.
Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the
116-349 SIF Fail to Call Pflite problem persists, refer to the following procedure to repair it.
[Error Type] Perform OF-01 Common System Fail. If NG, check the following procedures in sequence.
System Fail 2.4 NET System Fault Check
[Fault Content] OF-03 NET/USB System Fail
An error occurred when calling the Pflite function using the SIF.
[Detection Conditions] 116-352 NetWare Soft Fail
An error occurred when calling the Pflite function using the SIF. [Error Type]
Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the [Fault Content]
problem persists, refer to the following procedure to repair it. Fatal error related to the NetWare.
Perform OF-01 Common System Fail. If NG, check the following procedures in sequence. [Detection Conditions]
Fatal error related to the NetWare.
116-350 AppleTalk Soft Fail Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the
[Error Type] problem persists, refer to the following procedure to repair it.
System Fail Perform OF-01 Common System Fail. If NG, check the following procedures in sequence.
[Fault Content] 2.4 NET System Fault Check
Overall fatal error of AppleTalk.
Overall fatal error of AppleTalk. 116-353 HDD Phisycal Fail
Due to an error in software processing, subsequent processes cannot be performed. [Error Type]
Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the [Fault Content]
problem persists, refer to the following procedure to repair it. [HDD Physical Fail]
Perform OF-01 Common System Fail. If NG, check the following procedures in sequence. The HDD was not booted due to a physical HDD failure detected on booting.
2.4 NET System Fault Check [Detection Conditions]
The HDD was not booted due to a physical HDD failure detected on booting.
116-351 EtherTalk Soft Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.

2-579
OF-02 HDD System Fail [Error Type]

116-354 HDD Product Fail System Fail
System Fail PS Fatal System Error
[HDD ProductCode Fail] PS Fatal System Error
The M/C was not started up due to a Product Code error detected in the HDD on booting. Due to an error in software processing, subsequent processes cannot be performed.
The HDD was not started up due to a Product Code error detected in the HDD on booting. It is Turn the power OFF then ON, and check for reproducibility. Refer to the Error History Report. If the
possible that the HDD had been formatted by the M/C of a different product. same failure occurs frequently, refer to the following to repair it.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. 116-358 Salutation Soft Fail
• To overwrite to the HDD of another product, refer to the following to perform the special boot [Error Type]
forced formatting. System Fail
[Fault Content]
116-355 Agent Soft Fail Fatal error related to Salutation.
System Fail Fatal error related to Salutation.
[Fault Content] Due to an error in software processing, subsequent processes cannot be performed.
Fatal error related to the SNMP Agent. [Corrective Actions]
[Detection Conditions] Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the
Fatal error related to the SNMP Agent. problem persists, refer to the following procedures in sequence to repair it.
Due to an error in software processing, subsequent processes cannot be performed. 2.4 NET System Fault Check
[Corrective Actions] OF-03 NET/USB System Fail
Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the
problem persists, refer to the following procedure to repair it. 116-359 PLW Soft Fail
OF-03 NET/USB System Fail [Error Type]
116-356 HDD Format Fail System Fail
System Fail Fatal error in PLW.
[HDD Format Fail] Fatal error in PLW.
The M/C was not started up due to an insufficient HDD capacity error detected during HDD Due to an error in software processing, subsequent processes cannot be performed.
formatting. [Corrective Actions]
[Detection Conditions] Turn the power OFF then ON, and check for reproducibility. Refer to the Error History Report. If the
HDD was formatted but an incorrect HDD was connected or a HDD error occurred. same failure occurs frequently, refer to the following to repair it.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. 116-360 SMB Soft Fail
OF-02 HDD System Fail [Error Type]
116-357 PostScript Error System Fail
Fatal error related to SMB. BMLinkS/Print Service Software Failure
Fatal error related to SMB. BMLinkS/Print Service Software Failure
Due to an error in software processing, subsequent processes cannot be performed. Due to an error in software processing, subsequent processes cannot be performed.
Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the Turn the power OFF then ON, and check for reproducibility by performing the same operation.
problem persists, refer to the following procedures in sequence to repair it. If the problem persists, refer to the following procedures in sequence to repair it.
2.4 NET System Fault Check 2.4 NET System Fault Check
OF-03 NET/USB System Fail OF-03 NET/USB System Fail
2.4.5 Network-Related Details Check Flow 2.4.5 Network-Related Details Check Flow
116-361 Spool Fatal HDD 116-364 Timer Fail
Fatal error of SPL HDD. Timer Failure
Fatal error of SPL HDD. An error in the timer was detected.
The SpoolCont detected an error at HDD access. [Corrective Actions]
[Corrective Actions] Turn the power OFF then ON, and check for reproducibility by performing the same operation.
Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the If the problem persists, replace the NVM PWB.
problem persists, refer to the following procedure to repair it. If the problem persists, replace the ESS PWB.
OF-02 HDD System Fail If the system is not recovered after the ESS PWB has been replaced, install back the original ESS
116-362 SSDP Soft Fail PWB and contact Support G.
[Error Type] 116-365 Spool Fatal
SSDP Software Fail [Fault Content]
[Detection Conditions] Fatal error of the SPL.
SSDP Software Fail [Detection Conditions]
Due to an error in software processing, subsequent processes cannot be performed. Fatal error of the SPL.
[Corrective Actions] Due to an error in software processing, subsequent processes cannot be performed.
Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the [Corrective Actions]
problem persists, refer to the following procedure to repair it.
Turn the power OFF then ON, and check for reproducibility.
Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair
116-363 BMLinkS/Print Service Soft Fail it.
[Error Type] OF-01 Common System Fail
System Fail 116-366 Report Gen. Soft Fail

2-581

Print Utility Operational Failure, Report Generator Operational Failure Fatal error of XJCL.
An operation failure of the Report Generator. Fatal error of XJCL.
Turn the power OFF then ON, and check for reproducibility. Turn the power OFF then ON, and check for reproducibility by performing the same operation.
Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair If the problem persists, refer to the following procedures in sequence to repair it.
it. 2.4 NET System Fault Check
OF-01 Common System Fail OF-03 NET/USB System Fail
116-367 Parallel IF Soft Fail 2.4.5 Network-Related Details Check Flow
[Error Type] 116-371 PCL Decomp S/W Fail
Overall fatal error of Parallel. [Fault Content]
[Detection Conditions] PCL Decomposer Software Failure
Overall fatal error of Parallel. [Detection Conditions]
Due to an error in software processing, subsequent processes cannot be performed. Fatal error of PCL.
[Corrective Actions] Due to an error in software processing, subsequent processes cannot be performed.
Turn the power OFF then ON, and check for reproducibility by performing the same operation. [Corrective Actions]
If the problem persists, refer to the following procedures in sequence to repair it. Turn the power OFF then ON, and check for reproducibility.
2.4 NET System Fault Check Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair
OF-03 NET/USB System Fail it.
2.4.5 Network-Related Details Check Flow OF-01 Common System Fail
116-368 Dump Print Fail 116-372 P-Formatter Fail
Fatal error of DumpPrint. Fatal error of P-Formatter.
Fatal error of DumpPrint. Fatal error of P-Formatter.
Turn the power OFF then ON, and check for reproducibility. Turn the power OFF then ON, and check for reproducibility.
Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair
it. it.
OF-01 Common System Fail OF-01 Common System Fail
116-370 XJCL Fail 116-373 Dynamic DNS Soft Fail
[Error Type] Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair
System Fail it.
[Fault Content]
Fatal error related to Dynamic DNS. 116-376 Port 9100 Software Fail
Fatal error related to DDNS. System Fail
Due to an error in software processing, subsequent processes cannot be performed. [Fault Content]
[Corrective Actions] Port 9100 Software Fail
Turn the power OFF then ON, and check for reproducibility. [Detection Conditions]
it. [Corrective Actions]
2.4.5 Network-Related Details Check Flow it.
116-374 Auto Switch Fail 2.4 NET System Fault Check
[Error Type] OF-03 NET/USB System Fail
System Fail 2.4.5 Network-Related Details Check Flow
[Fault Content] 116-377 Video DMA Fail

Fatal error of Auto SW. [Error Type]
[Detection Conditions] System Fail
Fatal error of Auto SW. [Fault Content]
Due to an error in software processing, subsequent processes cannot be performed. Video DMA Fail
Turn the power OFF then ON, and check for reproducibility. Video DMA failure was detected.
Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair [Corrective Actions]
it.
2.4 NET System Fault Check it.
OF-03 NET/USB System Fail OF-01 Common System Fail
116-378 MCR Soft Fail
116-375 I-Formatter Fail [Error Type]
[Fault Content] Fatal error of MCR (Mail Contents Requester).
Fatal error of I-Formatter. [Detection Conditions]
[Detection Conditions] Fatal error related to MCR.
A response such as system function recall error was detected. Due to an error in software processing, subsequent processes cannot be performed.
Turn the power OFF then ON, and check for reproducibility. Turn the power OFF then ON, and check for reproducibility.

2-583
Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair As this will clear all address information, request permission from the user before performing this.
it.
116-382 ABL Phisycal Initialize Fail
[Error Type]
System Fail
[Fault Content]
116-379 MCC Soft Fail
AddressBookLibrary Initialization Not Available
[Error Type]
System Fail
ABL has failed to access the NVM or HDD.
[Fault Content]
Fatal error of MCC (Mail Contents Creator).
Set ChainLink 790-664 to 0.
[Detection Conditions] If the problem persists, replace the NVM component on the NVM Controller.
Fatal error related to MCC. If the problem persists, perform the following procedure to repair it.
Due to an error in software processing, subsequent processes cannot be performed. OF-02 HDD System Fail
116-383 PIT Lib Failure
[Error Type]
it. System Fail
2.4 NET System Fault Check [Fault Content]
OF-03 NET/USB System Fail Ama + toto Board Failure/Not Installed, or HDD access error
2.4.5 Network-Related Details Check Flow [Detection Conditions]
116-380 ESS Font ROM DIMM #1 Check Fail 1. It was detected that the Image Extension Kit (Ama + toto board) was not installed on the controller
board during job execution.
[Error Type]
2. An Ama + toto board failure was detected during job execution.
System Fail
3. An HDD access error was detected during job execution.
[Fault Content] * Note that although 016-231 is detected during power ON, this fail is a "job execution detection" and has
ESS Font ROM DIMM #1 Check Failure a different timing.
An error was detected when the ESS Font ROM DIMM #1 was checked. (1) (2) After turning the power OFF then ON, check the panel top right display to see whether 016-
[Corrective Actions] 231 has occurred, without this error (= 116-383) occurring.
Turn the power OFF then ON. If the problem persists, perform the following procedure. If 016-231 has occurred, perform the corrective actions for 016-231.
Pull out and insert the ESS Prt-Kit, the Fax Board or the ROM DIMM. If the problem persists, If the error does not occur, proceed to (3) for the HDD access errror.
replace the Prt-Kit or the ROM-DIMM. If the problem persists, perform the following procedure to repair it.
116-381 ABL Initialize Fail OF-02 HDD System Fail
[Error Type] 116-384 DCS Software Fail

[Fault Content] Sys
AddressBookLibrary Initialization Failure [Fault Content]
[Detection Conditions] DCS Fatal Error
ABL did not match the ABL version information on the NVM, or corrupted data was detected. [Detection Conditions]
[Corrective Actions] DCS-related fatal error.
Perform Clear Controller NVM on the system. Due to an error in software processing, subsequent processes cannot be performed.
[Corrective Actions] 116-388 No HD that Should Be
Turn the power OFF and ON. [Error Type]
System Fail
[Fault Content]
116-385 IDC Software Fail The necessary HD was not installed.
System Fail 1. The system detected that the HDD was not installed, even though the system configuration (with
[Fault Content] Fax and Finisher) requires a HDD.
IDC Software Fail 2. The system detected that the HD was not installed when SW optional function was enabled.
[Detection Conditions] [Option name to be detected]
Fatal error related to IDC. • Scanner Kit
Due to an error in software processing, subsequent processes cannot be performed. [Corrective Actions]
[Corrective Actions] Turn the power OFF then ON. If the problem persists, install the HDD correctly.
Turn the power OFF then ON, and check for reproducibility. Refer to the Error History Report. If the
same failure occurs frequently, refer to the following to repair it. OF-02 HDD System Fail
OF-01 Common System Fail 116-389 No Add-On RAM that Should Be
116-386 Incorrect USB port used for FAX [Error Type]
[Fault Content] The necessary additional RAM was not installed.
Fax USB Cable Inserted Incorrectly [Detection Conditions]
[Detection Conditions] 1. The system detected that additional RAM was not installed, even though the system configuration
(with HDD etc.) requires the installation of additional RAM.
At startup, the Fax USB Cable was connected to an incorrect port.
2. Insufficient System Memory was detected when SW optional function was enabled.
[Option name to be detected]
Turn the power OFF, connect the Fax USB Cable to the correct USB port, then turn the power ON.
• Printer Kit
116-387 MRC HW Fatal Error • Scanner Kit
System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure.
[Fault Content] 1. Reinstall or replace the RAM DIMM for J331.
MRC HW Fatal Error If the problem persists, perform the following procedure to repair it.
A fatal error has occurred during the usage of High Compression Board. 116-390 Standard ROM and NVM Version Mismatch
Replace the High Compression Board. System Fail
If the problem persists, contact the Development Dept. to request for investigation. [Fault Content]
If the cause of error is not clear, perform the following and check whether the status improved.
Versions of Standard ROM and NVM Mismatch
– Replace the Memory Modules on the Main PWB.
– Replace the Main PWB.
Incompatible versions of the Standard ROM and NVM were detected.

2-585

1. Initialize the NVM by following the instructions on the LCD display. Insert the Printer Kit or the PS Kit and Emulation Kit that is specified for this machine into their
2. If the NVM is not to be initialized, use a compatible version of the Controller ROM (Standard ROM). specified slots on the Controller Board.
The correct way is to insert the ESS ROM for Netware into SLOT1 and the ESS ROM for Printer Kit
116-391 Illegal code (country/territory/size group) into SLOT2.
[Error Type] However, if the problem persists even when the Printer Kit or the PS Kit and Emulation Kit that is
System Fail specified for this machine has been inserted into their specified slots, either replace the Kits or the
[Fault Content] Controller Board.
Country Code/Territory Code/Paper Size Group Setting Error Detected 116-393 AAA Manager S/W Fail
When the machine is turned on and started (or also rebooted), nation info, territory code and paper System Fail
size group kept in SEEP-ROM are checked. As a result, an undefined code is detected regarding [Fault Content]
one(s) of those pieces of information.
AAA Manager Fatal Error
However, when it is turned on and started (or also rebooted) in the following way, the machine starts
successfully without checking for an error. AAA-related fatal error was detected
– Special Boot (Power Saver+Clear All+Power ON) [Corrective Actions]
[Corrective Actions] Upgrade to the latest version.
Turn OFF then ON the power. If the problem persists, perform the following: If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has
1. Enter the correct nation code, territory code and paper size group in SEEP-ROM.
* CL No.
700-165=nation code 116-394 AAA Manager detect illegal setting Auth. & Acct.
700-338=territory code [Error Type]
700-402=paper size group System Fail
For correct data, see System Data List. [Fault Content]
2. After entering the correct values in SEEP-ROM, be sure to initialize NVMs (Sys-System). Abnormal Authentication Mode and Accounting Mode Settings Detected during AAA Manager Boot
If NVMs (Sys-System) are not initialized, NVN values generated based on wrong data in Sequence
SEEP-ROM will not be updated to be the correct values.
116-392 Machine Code Check Fail Before the AAA Manager Task had reached Task Available (Ready to Copy is displayed) during the
[Error Type] boot sequence, abnormal settings of system data in the authentication system and the accounting
system was detected. This is caused by system data mis-setting from tools other than KO TOOLS.
System Fail
Upgrade to the latest version.
ROM DIMM Machine Code Check Fail
If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has
[Detection Conditions] occurred and contact the support department for instructions.
The machine code that is stored in the SEEPROM of the ESS ROM, which is inserted in SLOT1 or
SLOT2, does not match the machine code that is stored in the SEEPROM on the Controller board
(or on the Back Plane). 116-395 USB Soft Fail
# KOHAKU # [Error Type]
Check the machine codes for both SLOT1 and SLOT2. If even one of them does not match, this System Fail
Fault will occur.
[Fault Content]
Although the correct way is to insert ESS ROM for Netware into SLOT1 and the ESS ROM for
Fatal error related to USB.
Printer Kit into SLOT2, the machine will not display this Fault Code even if they are inserted wrongly
as long as the machine codes are matched.
Fatal error related to USB. The machine remains in initializing state even after 10 minutes has passed since it has started up
Due to an error in software processing, subsequent processes cannot be performed. (not including the startup after Power Save).
Turn the power OFF then ON, and check for reproducibility. Refer to the CE log, etc. If the same When 10 minutes had passed after the Pflite has started up, "the machine remains in initializing
failure occurs frequently, refer to the following to repair it. state" was detected. => 10 minutes had passed in a situation where neither Ack nor Nack was
2.4 NET System Fault Check returned from any task.
OF-03 NET/USB System Fail This failure is detected only in startup modes such as "Normal Cold Boot" and "Reboot Mode
(during Diag exit, etc.)". In other modes such as "Recovery from Power Save" and "Special Boot
Mode", the failure is not detected because the timeout time of 10 minutes is difficult to guarantee.
116-396 FIPS140 Self-Test Fail – Reboot the machine once if it remains in initializing state even when the 10-minute timeout
[Error Type] time has passed after power ON.
– Obtain the "PfShowInfo8" log and save it in the HDD before rebooting.
system
– "Ready to Copy" is displayed and the error code is not displayed at normal start up after
[Fault Content] rebooting.
<FIPS140 Self-Test Fail> At start, the FIPS140 Encryption Module self-test has detected a failure.
– If 116-399 occurs again after rebooting, the System Fail screen is displayed.
[Detection Conditions] – For cases where 116-399 is displayed, the pfshowinfo8 log is obtained twice successively.
At start, the FIPS140 Encryption Module self-test has detected a failure. Self-Test Error due to – Although the log is saved in the HDD even if 116-399 is not displayed because the machine
illegal ROM (FW). cannot shift to the SysFail state, the latest histories might not get logged.
1. Turn the power OFF then ON. Use "PfShowInfoRedirFile" to obtain all the logs saved in the HDD, and retry the operation to see if
2. Replace or upload again the ROM (FW). the problem persists. If the machine does not start up while displaying "Please Wait" after power
ON, obtain "info9 or xxx.tgz" before 10 minutes has passed.
116-397 AAAmgr illegal setting area coverage threshold.
Get ready to provide the obtained logs and contact the support department for instructions.
system
116-700 Image Extension Kit Insufficient Memory
[Fault Content]
The Plain Total Color Judge Threshold setting is wrong.
[Error Type]
Warning
When the condition below is met in setting system data values in boot sequence:
[Fault Content]
Image Expansion Kit has Insufficient Memory
720-061(threshold B) <= 720-060(threshold A)
*If Chain-Link 720-060 Value is not below 720-061 Value, FAULT will be detected. [Detection Conditions]
[Corrective Actions] When the system data "Log/Image Creation Guarantee Level" is set to "Low", the Image Extension
Kit has insufficient memory.
2. Set up system data values that meet the relation between them as below:
Chain-Link 720-061(threshold B) > Chain-Link 720-060(threshold A) Set the image quality to "Normal".
*Chain-Link 720-060 Value must be below 720-061 Value. 116-701 Out of Memory-Duplex Fail
116-399 MUnder initialization for 10 minutes [Error Type]
[Error Type] Warning
Sys [Fault Content]

One-page data was printed on multiple pages during 2-Sided Print (The title with two or more lines
was printed on 2 pages).

2-587

The title with two or more lines was printed on 2 pages because 2-Sided Print is not available due to Warning
insufficient memory. [Fault Content]
[Corrective Actions] [Media Reader] Format Error (Occurs in other situations than during job)
Expand the memory or install the HDD if it is not installed. [Detection Conditions]
116-702 Print with Substitute Font The MediaLib detected this error while performing the operation that requires access to Media.
Warning 1. Check the contents in the Media from the PC. Check the file format/directory and selected mode
[Fault Content] (Digital Camera Print/Document Print).
Printing performed with a substitute font. 116-706 MediaReader:File Attribute Read Error(No Job)
Printing performed with a substitute font. Warning
Install an appropriate Font ROM. [Media Reader] File Attribute Retrieval Error (Occurs in other situations than during job)
116-703 PostScript LANG Interprete ERR [Detection Conditions]
[Error Type] The MediaLib detected this error while performing the operation that requires access to Media.
Warning [Corrective Actions]

[Fault Content] 1. Check the contents in the Media from the PC. Check whether the printed file attribute information is
displayed in the PC.
[PS Interpret Error]
An error has occurred in language analysis. 116-707 MediaReader:Image File Read Error(No Job)
There is a problem in the PostScript data and an error occurred in PostScript grammar interpretation Warning
or language interpretation. [Fault Content]
[Corrective Actions] [Media Reader] Image File Retrieval Error (Occurs in other situations than during job)
Perform the following procedure to repair it. [Detection Conditions]
OF-09 Common Job Fail The MediaLib detected this error while performing the operation that requires access to Media.
When another PostScript printer exists at the customer site, print data on that printer and check if [Corrective Actions]
the same problem occurs.
1. Check the contents in the Media from the PC. Check whether the print file images are displayed in
116-704 MediaReaderMedia No Insert(No Job) the PC.
[Error Type] 116-708 MediaReader:File Attribute Read Error(In Job)
Warning [Error Type]
[Fault Content] Warning
[Media Reader] Media Not Inserted (Occurs in other situations than during job) [Fault Content]
[Detection Conditions] [Media Reader] File Attribute Retrieval Error (Occurs during job)
The MediaLib detected this error while performing the operation that requires access to Media. [Detection Conditions]
[Corrective Actions] The MediaLib detected this error while performing the operation that requires access to Media.
1. Check that the Media is inserted. [Corrective Actions]
116-705 MediaReader Format Error(No Job) 1. Check the contents in the Media from the PC. Check whether the printed file attribute information is
displayed in the PC.
116-709 MediaReader:Image File Read Error(In Job) [Detection Conditions]
[Error Type] The PLW form/logo data cannot be registered due to insufficient RAM or HD space.

[Fault Content] After checking the registered forms/logos using the Operation Panel utility, delete the unnecessary
forms/logos. Or, increase the allocated capacity of the RAM disk.
[Media Reader] Image File Retrieval Error (Occurs during job)
[Detection Conditions] 116-713 Job divided by HDD Full
The MediaLib detected this error while performing the operation that requires access to Media. [Error Type]
[Corrective Actions] Warning
1. Check the contents in the Media from the PC. Check whether the print file images are displayed in [Fault Content]
the PC. [HDD Full Warning]
116-710 HP-GL/2 Memory Overflow The job output was split into batches due to HDD Full.

Collate operation was split when HDD Full occurred in Print Service.
Warning
HP-GL Spool File Overflow Delete the stored documents and clear HDD Full.
If the problem persists, split the job so that HDD Full does not occur.
If the problem persists (and the cause may be an HDD failure), perform the following procedure to
HP-GL/2 memory overflows. repair it.
[Corrective Actions] OF-02 HDD System Fail
Increase the HP-GL spool size. Or, install the HDD.
116-714 HP-GL/2 Command ERR
116-711 PLW Size/orientation mismatch [Error Type]
Warning [Fault Content]
[Fault Content] A HP-GL command error was detected.
[PLW Form Overlay Error] [Detection Conditions]
Form Overlay is impossible because the size/orientation of the PLW form's drawing is different from
HP-GL/2 command error occurred.
that of the paper.
Correct or remove the data in the print data that causes the error.
Form Overlay is impossible because the size/orientation of the PLW form's drawing is different from
If the problem persists (and the cause may be an HDD failure), perform the following procedure to
that of the paper.
repair it.
Select paper that has the same size and orientation as the registered form.
2.4.4 Printing can be performed but abnormally
116-712 Out of Area-Form REGI ERR 2.4.5 Network-Related Details Check Flow
[Error Type] 116-715 Max Form to PLW Registered
Warning [Error Type]
[Fault Content] Warning
[Insufficient PLW Form Capacity] [Fault Content]
The PLW form/logo data cannot be registered due to insufficient RAM or HD space. [PLW Form Registration Error]
The PLW form data cannot be registered because of the restriction on the no. of forms.

2-589

The PLW form data cannot be registered because of the restriction on the no. of forms. Cancellation of the parameter(s) disabled by XPIF
After checking the registered forms using the Operation Panel utility, delete the unnecessary forms/ The device was instructed to execute a function it did not support.
logos. Or, delete the unnecessary forms with Print Command. The device was instructed to execute a function or a combination of functions that it was not ready
116-716 MediaReader File Not Exist to execute.

Some of the parameters are disabled by XPIF so the device cannot execute them; cancel the
Warning
disabled parameter(s).
[Fault Content]
[Media Reader] No Target File (Occurs in other situations than during job)
116-720 PCL Memory Low,Page Simplified
The MediaLib detected this error while performing the operation that requires access to Media. Warning

PCL Memory Low, Page Simplified
1. Check the contents in the Media from the PC. Check the file format/directory and selected mode
(Digital Camera Print/Document Print). [Detection Conditions]
116-717 MediaLib:Not Excecute of New Request
Warning Deactivate the unnecessary ports. Adjust various buffer memory sizes. Add an expanded memory.
[Fault Content] 116-725 HDD full for Image Log

[Media Reader] MediaLib New Execution Request Cannot Be Received [Error Type]
[Detection Conditions] Warning
The MediaLib detected this error while performing the operation that requires access to Media. [Fault Content]
[Corrective Actions] The log image storage area on the disk is full.
1. Check the contents in the Media from the PC. It is not necessary to check the file format/directory in [Detection Conditions]
the Media (as this error does not occur when the previous job is complete). With the system data "Level of Ensuring Log Image Creation" set to "Low," the log image storage
116-718 Selected PLW Form Not Registered area on the disk is full.

Warning Rerun the job.
If the situation is the same despite some re-attempts, delete unnecessary documents saved in the
[Fault Content] device.
[PLW Form Overlay Error]
The specified form is not registered.
116-737 Out of Area-Data REGI ERR
Warning
Use a registered form or register the required form. [Insufficient ART User Defined Area]
The user defined data (external characters, patterns, etc) cannot be registered due to insufficient
116-719 XPIF Parameter Cancelled RAM capacity.
warning The user defined data (external characters, patterns, etc) cannot be registered due to insufficient
RAM capacity.
Delete the registered user-defined data. Or, increase the allocated capacity of RAM. [Form Registration Error]
116-738 Size/orientation mismatch The form data cannot be registered due to the restriction on the no. of forms.

Warning The form data cannot be registered due to the restriction on the no. of forms.

After checking the registered forms using the Operation Panel utility, delete the unnecessary forms/
[Form Overlay Error]
logos. Or, delete the unnecessary forms with Print Command.
Form Overlay is impossible because the size/orientation of the form's drawing is different from that
of the paper. 116-742 Max Logo Registered
Form Overlay is impossible because the size/orientation of the form's drawing is different from that Warning
of the paper. [Fault Content]
[Corrective Actions] [Logo Registration Error]
Select paper that has the same size and orientation as the registered form. The logo data cannot be registered due to the restriction on the no. of logos.
116-739 Out of Disk Area-Form/Logo REGI ERR [Detection Conditions]
[Error Type] The logo data cannot be registered due to the restriction on the no. of logos.
[Fault Content] After checking the registered logos using the Operation Panel utility, delete the unnecessary logos.
[Insufficient Form/Logo Capacity] Or, delete the unnecessary logos with Print Command.
The form/logo data cannot be registered due to insufficient RAM or Hard Disk space. 116-743 Out of Buffer Area-Form/Logo REGI ERR
The form/logo data cannot be registered due to insufficient RAM or Hard Disk space. Warning
After checking the registered forms/logos using the Operation Panel utility, delete the unnecessary [Form/Logo Size Overflow]
forms/logos. Or, increase the allocated capacity of the RAM disk. The received data (form/logo) exceeded the registered buffer size.
116-740 Arithmetic Error [Detection Conditions]
[Error Type] Form/logo cannot be registered (insufficient area)
Warning The received data (form/logo) exceeded the registered buffer size.
[Value Calculation Error] Increase the size of the Form Registration Area using the Operation Panel. Or, install the HD.
The value calculated in the Interpreter exceeded the limit. 116-745 ART Command ERR
The value calculated in the Interpreter exceeded the limit. Warning
Upgrade the driver. [ART Command Error]
116-741 Max Form to Not PLW Registered During Decompose, the Decomposer checks for syntax error and values that exceed their
respective limit values.
[Error Type]
Warning

2-591

During Decompose, the Decomposer checks for syntax error and values that exceed their Warning
respective limit values. [Fault Content]
[Corrective Actions] [PS Font Error]
Upgrade the driver. Job was aborted because the specified font is not found.
And upgrade the ESS software to the latest version. [Detection Conditions]
116-746 Selected Form Not Registered The specified font is not found in the ROM or the HDD.
Warning Add fonts. Or, specify a substitute using UI.
[Fault Content] 116-751 HDD Full Warning
[Form Overlay Error] [Error Type]
Warning
<HDD Full Warning> Booklet processing has stopped due to HDD Full
Use a registered form or register the required form. When a Booklet Job is writing into the HDD, the Job is aborted because the HDD became full
116-747 Invalid Page Margin [Corrective Actions]
[Error Type] Delete the stored documents and clear HDD Full.
Warning If the problem persists, split the job so that HDD Full does not occur.
[Fault Content] If the problem still persists, perform the following:
[White page was detected] OF-02 HDD System Fail
After subtracting the paper margin from the valid coordinate area, the result of the calculation will be 116-752 Print job ticket description warning
negative.
[Error Type]
[Detection Conditions] Warning
After subtracting the paper margin from the valid coordinate area, the result of the calculation will be
negative.
[Fault Content]
Print Job Ticket Description Warning
When a user instructs to print from an application that directly sends PDF, such as
116-748 Page without Image Draw Data "ContentsBridge2005", the machine received the print job ticket sent together with the PDF but the
[Error Type] job ticket data includes "printing instructions that are not supported by the machine".
Warning In particular, the job ticket also contains printing instructions that are only supported by other
machines that was developed after this machine was released. Those instructions that are
[Fault Content] unrelated to the functions provided in this machine are cancelled before processing.
[White page was detected]
Drawing data does not exist in the page data.
Although some functions that are not supported by this machine were specified in the print job ticket,
[Detection Conditions] those instructions will be cancelled because they are unrelated to the functions provided in this
Drawing data does not exist in the page data. machine and the printing will continue. You can check for the cancelled functions by outputting the
[Corrective Actions] Job History Report.
Repeat the operation. To use the cancelled printing instructions, print to a machine that supports those functions.
Obtain the Printer Setting List, Job History Report, and the print job ticket that was sent when the
116-749 PostScript Font error problem reocurred, then contact the Support Department.
OF-09 Common Job Fail 116-775 Invalid JBIG Param L0 Fixed
116-771 Invalid JBIG Param DL Fixed [Error Type]
[Fault Content] An incorrect JBIG parameter L0 was automatically corrected.
An incorrect JBIG parameter DL was automatically corrected. [Detection Conditions]
[Detection Conditions] An incorrect JBIG parameter L0 was detected and automatically corrected.
An incorrect JBIG parameter DL was detected and automatically corrected. [Corrective Actions]
[Corrective Actions] No action necessary.
No action necessary. 116-776 Invalid JBIG Param MX Fixed
116-772 Invalid JBIG Param D Fixed [Error Type]
[Fault Content] An incorrect JBIG parameter MX was automatically corrected.
An incorrect JBIG parameter D was automatically corrected. [Detection Conditions]
[Detection Conditions] An incorrect JBIG parameter MX was detected and automatically corrected.
An incorrect JBIG parameter D was detected and automatically corrected. [Corrective Actions]
No action necessary. 116-777 Invalid JBIG Param MY Fixed
116-773 Invalid JBIG Param P Fixed [Error Type]
[Fault Content] An incorrect JBIG parameter MY was automatically corrected.
An incorrect JBIG parameter P was automatically corrected. [Detection Conditions]
[Detection Conditions] An incorrect JBIG parameter MY was detected and automatically corrected.
An incorrect JBIG parameter P was detected and automatically corrected. [Corrective Actions]
No action necessary. 116-778 Invalid JBIG Par VLENGTH Fixed
116-774 Invalid JBIG Param YD Fixed [Error Type]
[Fault Content] An incorrect JBIG parameter VLENGTH was automatically corrected.
An incorrect JBIG parameter YD was automatically corrected. [Detection Conditions]
[Detection Conditions] An incorrect JBIG parameter VLENGTH was detected and automatically corrected.
An incorrect JBIG parameter YD was detected and automatically corrected. [Corrective Actions]
No action necessary. 116-780 Attached Document Error

2-593
[Error Type]
Warning
[Fault Content]
Attached document error of E-mail to XXX.
The system detected an error in the document attached to the E-mail to XXX.
116-790 Stapling Canceled
[Error Type]
warning
[Fault Content]
Staple was canceled.
Either all or one of the lead Stapler is canceled during print
1. If the operator stops a FAX/Internet FAX Mailbox received documents print, cancel one of the lead
Stapler and print.
2. If 1. is not possible, cancel Stapler for all copy and print
117-310 WSD Scan S/W Fail
[Error Type]
system
[Fault Content]
WSD Scan S/W Fail
A problem occurred in the processing of WSD Scan Service Software, causing the processing to
discontinue after that.
Power OFF then ON.
If the problem persists, do the following:
117-311 Wrong insertion of security enhancing kit
[Error Type]
system
[Fault Content]
Wrong insertion of security enhancing kit
The Security Extension Kit is not installed in the correct slot.
Install the Security Extension Kit in the correct slot.
117-312 Device Self Test Error
[Error Type]
system
[Fault Content]
Device Program Self-Test Error
The OS self-program judgment test has detected that CheckSum Value is different from MiniOS/
Program.
• MiniOS is broken, stopping the self-test from being conducted.
• The program is broken and cannot start.
• (Has detected that) the data was improperly rewritten, because MiniOS/Program is different
from Checksum Value.
Replace the board.

2-595
118-310 IPSEC Intenal Fail
[Error Type]
Sys
[Fault Content]
IPSEC Internal Error
An internal error was detected during initialization of the IPSEC.
If the problem persists, contact the Support Department for instructions.

2-597
121-310 EPSV-Accessory Communication Fail [Error Type]

[Fault Content] IC Card Auditron Config Fail 02
EPSV-Accessory Communication Fail [Detection Conditions]

[Detection Conditions] During power ON, an error has occurred due to the following setting combinations that are not
allowed.
Transmission failed between the EP-SV and the accessories.
– An EP-related product other than the IC Card Gate is connected (set). Or, the IC Card Gate
[Corrective Actions] are installed (set) together with other EP-related products.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. – [Login Setup / Auditron Administration] > [Login Setup / Auditron Mode] is set as [Remote
1. Check the connection to the EP Accessory, pull out and insert the EPSV Board and replace Access].
the cable. [Corrective Actions]
Check whether the Controller ROM is the latest version and upgrade it to the latest.
Take actions in the following order:
If the Controller ROM is the latest version, there is no need to download it.
1. Without the EP-related products connected, start up the machine and set [Login Setup /
2. If the problem persists, replace the EPSV-IF Board. Auditron Administration] > [Login Setup / Auditron Mode] to other than [Remote Access].
3. If the problem persists, replace the EP-SV. 2. Install the IC Card Remote Authentication Kit option and set the IC Card Gate of EP-related
4. If the problem persists, refer to EP Accessory manual to perform the corrective actions. product to single connection.
If the problem persists, perform the following procedure to repair it. 121-313 IC Card Auditron Software-key Fail
Perform the procedures after obtaining reports in OF-01 Common System Fail.
[Error Type]
121-311 IC Card Auditron Passwd Fail System Fail
System Fail IC Card Auditron Config Fail 03
IC Card Auditron Config Fail 01 During power ON, an error has occurred due to the following setting combinations that are not
[Detection Conditions] allowed.
During power ON, this machine performs auto correction and reboots because of incorrect – The IC Card Remote Authentication Kit option is not installed.
combination between the external authentication settings of this machine and the connected – The IC Card Gate of EP-related product is connected singly (set).
machine. – [Login Setup / Auditron Administration] > [Login Setup / Auditron Mode] is set as [Remote
When the IC Card Gate is connected: Access].
If all the following settings have been made, [IC Card Link Mode] is changed to [Enter Password]. [Corrective Actions]
– Set [Login Setup / Auditron Administration] > [Login Setup / Auditron Mode] to [Remote Take actions in the following order:
Access]. 1. Without the EP-related products connected, start up the machine and set [Login Setup /
– Set [Login Setup / Auditron Administration] > [Login Setup / Auditron Mode] > [Remote Access] Auditron Administration] > [Login Setup / Auditron Mode] to other than [Remote Access].
> [IC Card Link Mode] to [No Password Required].
2. Install the IC Card Remote Authentication Kit option.
– Select [System Settings] > [Network Settings] > [Remote Authentication Server/Directory
Service] > [Authentication System] and set to Kerberos or SMB. 121-314 Customize User Prompts Fail
When the IC Card Gate is connected: system fail
This system automatically sets [Login Setup / Auditron Administration] > [Login Setup / Auditron [Fault Content]
Mode] > [Remote Access] > [IC Card Link Mode] to [Enter Password]. If you do not want to use a Customize User Prompts Fail
password, make the appropriate settings.
121-312 IC Card Auditron Accessory Fail
2-599
[Detection Conditions] 1. When "Accessory Type" = ICCG only

When the machine was in Network Accounting Mode, ChainLink was Card Auditron Level 2 OR IC The machine operates normally only when the following system data is set (AND).
Card Auditron Level 2 and the panel specified Customize User Prompts=""prompt 2 only"" OR Authentication=Remote, Accounting=OFF (Keep Log), Feature Service Pathway=Locked, Job
""none"". Status Pathway=Locked, Machine Status Pathway=Locked, Password for ICCG External
[Corrective Actions] Authentication Link=OFF, and Authentication System=AWAA
Change the system data (Chain-Link) so that the detection condition will not occur. In addition, when Authentication != Remote, it becomes system failure.
(E.g. To enable Card Auditron Level 2/IC Card Auditron Level 2 when the machine is in Network Therefore, cases other than the above forms the detection condition.
Accounting Mode, set Customize User Prompts to ""both"" or ""prompt 1 only"".) 2. When "Accessory Type" = There are connections other than ICCG
The following cases are the detection conditions:
121-316 EP Accessory conflicts with SecureAccess
Authentication=OFF, Accounting=XSA or OFF (Keep Log)
[Error Type] Authentication=Local, Accounting=OFF or XSA or OFF (Keep Log)
SysR
(When Authentication=Remote or CA, it becomes system failure)
Prohibited Combination of EP Accessory Connection and Secure Access Authentication
(None applicable because it is automatic reboot)
121-319 Fax Send Charging and Internet FAX Setting Confliction
The EP Accessory is connected and the authentication method is set to Secure Access.
Because Secure Access itself is an alternate method for IC Card authentication of EPA connection,
[Error Type]
there is no meaning to install both. Therefore, combination of the EP Accessory connection and the System Fail
Secure Access authentication is prohibited. [Fault Content]
[Corrective Actions] Fax Send Charging and Internet FAX Setting Conflict
1. Remove the EP Accessory connection. [Detection Conditions]
2. Remove the EP Accessory connection temporarily, set the authentication method to an option other When the device is starting up, it was detected that the Internet FAX Kit function was already
than Secure Access (either of: Authentication OFF, LOCAL Authentication or REMOTE activated when the Fax send billing function was enabled.
Authentication), and then connect the EP Accessory again.
121-317 Continuous JOB setting missmatch of EPLyzer Disable the Fax send billing function or the Internet FAX Kit functions, and then restart the device.
[Error Type] 121-320 EP-SV Setting information conflict fail.
Sys
[Error Type]
Continuous Job setting mismatch of EPLyzer
[Fault Content]
[Detection Conditions] EP-SV - Double installation contract error with Web-based EP.
When 850-020 is "0" and the Auditron Mode was changed from INTERNAL AUDITRON to an option
other than INTERNAL AUDITRON.
It was detected that the EP cont has doubled installation contracts for the EP-SV and the Web-
[Corrective Actions] based EP.
Set the system data 850-020 to "0".
Or, return the Auditron Mode to INTERNAL AUDITRON. (700-540=1)
There are double contracts for the EP-SV and the Web-based EP.
121-318 Auth/Accout Settings Is Not Supported Change the C/L to disable either one of the installation contracts and set correct contract settings.
[Error Type] 121-321 EP-DX Setting information conflict fail.
SysR
[Error Type]
Auth/Accout Settings Is Not Supported
[Fault Content]
[Detection Conditions] EP-DX - Double installation contract error with Web-based EP.
When (1) or (2) in the following is met:
[Detection Conditions] If the problem persists, perform the following:
It was detected that the EP cont has doubled installation contracts for the EP-DX and the Web- Go to OF-01 Common System Fail. Perform step (5) to collect reports and the subsequent steps.
based EP. 121-323 Web EP Software Fail
There are double contracts for the EP-DX and the Web-based EP.
System Fail
Change the C/L to disable either one of the installation contracts and set correct contract settings.
[Fault Content]
121-322 Controller Price Table Error Fatal error related to Web EP.
System Fail Fatal error related to Web EP.
[Fault Content] Due to an error in software processing, subsequent processes cannot be performed.
EPA - Controller unit price table settings error [Corrective Actions]
[Detection Conditions] Turn the power OFF then ON. If the problem still persists, obtain the info9 or xxx.tgz log and
When the Fax send billing function is turned ON (850-021=1), the following was detected at power network log immediately after the problem has occurred and contact the support department for
ON or at recovery from Power Save. instructions.
1. The standard image quality unit price (850-022) or the high image quality unit price (850-023) 2.5.1 Log collection/extraction tool function explanation
in the unit price table for Fax send billing was set to "0". 121-324 Fax Send Charging And Scan Setting Confliction
2. The accumulated value from the Maximum Stored Number of Sheets (840-003: 999 by default)
and the standard image quality unit price (850-022) or the high image quality unit price (850-
[Error Type]
023) in the unit table was set to a value larger than the maximum price (15.120 yen) that can system
be inserted for Coin Kit 8. [Fault Content]
3. The standard image quality unit price (850-022) is larger than the high image quality unit price Fax Send Charging and Scan Setting Confliction.
(850-023).
4. With a new type of subtraction system (M/C Unit-Price Table system) ON (850-027=1),
While device is on, it is detected that with FAX Send Charging enabled, Blank Document Detection
an available unit price (855-xxx) is set to a value out of the range of 1 to 9999999.
is enabled or Blank Document Detection Display (display on KO screen) is enabled.
(As to DMP2009 or later, switch to another Fault (21-213).)
[Corrective Actions] Set 850-021 to 0 (disable FAX Send Charging), or
Detection Condition (1): When the Fax send billing function is not used, set 850-021 to "0" (function set 820-123 to 0 and 790-670 to 0 and restart the device.
OFF).
When using the Fax send billing function, set both the standard image quality unit price (850-022) 121-333 EPSV-EP M/C Communication Fail
and the high image quality unit price (850-023) to a value other than "0", and then turn the power [Error Type]
OFF then ON. System Fail
Detection Condition (2): When the Fax send billing function is not used, set 850-021 to "0" (function
OFF).
[Fault Content]
When using the Fax send billing function, correct the Maximum Stored Number of Sheets and unit EPSV-EP M/C Communication Fail
prices, and then turn the power OFF then ON. [Detection Conditions]
Detection Condition (3): Set the standard image quality unit price (850-022) to a value that is equal 1. The power was turned ON, with the Power Saver key, the Start key and the numeric key [0] pressed
to or less than the high image quality unit price (850-023), and then turn the power OFF then ON. down.
Detection Condition (4): If this condition does not apply to your case, check what value is set in [850-014: Accessory
(As to DMP2009 or later, switch to another Fault (21-213).) Connection Monitoring Timer Value] and go to one of the following.
– In order not to use the new type of subtraction system (M/C Unit Price Table system), set the 2. 850-014 = 0
value in NVM(850-027) to 0 (The function OFF). For one of the reasons given under (4), this error is detected. See (4) Others.
– To use the new type of subtraction system (M/C Unit-Price Table system), set every available 3. 850-014 = 1-9
unit price (855-xxx) to a value between 1 and 9999999. Power OFF then ON.

2-601
A certain time (1-9 min) preset in [850-014] after this machine was turned on and reported the Wake [Error Type]
Up command to the accessory, the machine did not receive any response from the accessory.
System Fail
850-014 = 1-9: This error will occur a certain minute(s) [1-9 min] after the UI panel displays [Please
wait].
[Fault Content]
EPSV Login Fail
4. Others
When turned on, this machine asked for a response to the [Does the accessory exist?] signal and [Detection Conditions]
detected [The accessory does not exist]. Verification of the login information in WAKE UP ANSWER resulted in an error.
Or [Corrective Actions]
A lapse of 10 sec after the accessory reported ACK to this machine, the accessory did not report Check connection of the cable between the EP-SV and the ESS.
Wake Up Answer to this machine.
If they are connected correctly, turn the power OFF then ON. If the problem persists, perform the
Or following procedure to repair it.
This machine received three consecutive NAKs. 1. Check whether the Controller ROM is the latest version and upgrade it to the latest.
When the problem occurs for one of these reasons under [Others], this error will occur [within 30 If the Controller ROM is the latest version, there is no need to download it.
sec] after the UI panel displays [Please wait]. 2. Reinstall or replace the EPSV-IF Board.
[Corrective Actions] 3. Replace the EP-SV.
1. Turn ON the power without pressing down the Power Saver key, the Start key, and the numeric key If the problem persists, perform the following procedure to repair it.
[0]. Perform the procedures after obtaining reports in OF-01 Common System Fail.
If this condition does not apply to your case, check what value is set in [850-014: Accessory
Connection Monitoring Timer Value] and go to one of the following. 121-335 EPSV Wake Up Answer Fail
2. 850-014 = 0 This error is thought to be detected for one of the reasons under (4) Others. [Error Type]
• Take the appropriate actions given under (4) Others. System Fail
3. 850-014 = 1-9 [Fault Content]
Set 850-014 to a larger value than the current one and operate again. EPSV Wake Up Answer Fail
• If 9 causes the problem to reoccur, set 850-014 to 0. [Detection Conditions]
• If 0 causes the problem to reoccur, take the appropriate actions given under (4) Others.
The WAKE UP ANSWER cannot be received.
4. Others
Check that the accessory is ON.
Check connection of the cable between the EP-SV and the ESS.
Check if the cable is connected between EP-SV and ESS.
If the cable is properly connected, turn OFF then ON this machine. If the problem persists, perform following procedure to repair it.
the following:
1. Check whether the Controller ROM is the latest version and upgrade it to the latest.
4-1. Check if Controller ROM is the latest version. If not, upgrade it to the latest version.
If so, you do not need to download the latest version of it.
2. Reinstall or replace the EPSV-IF Board.
4-2. Reinstall the EPSV-IF board.
3. Replace the EP-SV.
4-3. Replace the EPSV-IF board.
4-4. Replace EP-SV.
– If you intentionally removed EP-SV or EP Accessory, set 850-001 to 0 in DC131. (Set it to
EP Accessory Connected. ) 121-336 Unknown EP Accessory
4-5. If the problem persists, go to the following and resolve it. [Error Type]
– If you intentionally removed EP-SV or EP Accessory, set 850-001 to 0 in DC131. (Set it to System Fail
EP Accessory Connected. )
[Fault Content]
– OF-01 Common System Fail: Perform the step for collecting reports and subsequent
steps. EP-SV - Accessories type unknown.
121-334 EPSV Login Fail
The EP related accessory type was unknown in WAKE UP ANSWER.
[Corrective Actions] 1. Check whether the Controller ROM is the latest version and upgrade it to the latest.
Check connection of the cable between the EP-SV and the ESS. If the Controller ROM is the latest version, there is no need to download it.
If they are connected correctly, turn the power OFF then ON. If the problem persists, perform the 2. Reinstall or replace the EPSV-IF Board.
following procedure to repair it. 3. Replace the EP-SV.
1. Check whether or not the Controller ROM is the latest version and upgrade it to the latest. If the problem persists, perform the following procedure to repair it.
If the Controller ROM is the latest version, there is no need to download it. Perform the procedures after obtaining reports in OF-01 Common System Fail.
2. Reinstall or replace the EPSV-IF Board. 121-339 Price Table Error
[Error Type]
4. If the problem persists, refer to EP Accessory manual to perform the corrective actions.
System Fail
[Fault Content]
EPA - Unit price table error
121-337 EP Accessory Self Diag Fail
[Error Type] Detection Condition (1): When the M/C is running, a notification is issued from the Coin Kit
System Fail indicating that the price data in the Coin Kit has been changed.
[Fault Content] Detection Condition (2): When the M/C is booting or returning from Power Save, a notification is
EP-SV - Accessories self-diagnostic result error. issued from the Coin Kit indicating a unit price error. (The unit price table in the Coin Kit contains
unset unit price(s))
Self-diagnostic of the EP related accessories in WAKE UP ANSWER resulted in an error.
Detection Condition (1): Turn the power OFF then ON.
Detection Condition (2): Correct the unit price settings in the Coin Kit, and then turn the power OFF
then ON.
OF-01 Perform the procedures after (5) obtaining reports in Common System Fail.
If the Controller ROM is the latest version, there is no need to download it. 121-340 EP Accessory Miss Match
2. Reinstall or replace the EPSV-IF Board. [Error Type]
3. Replace the EP-SV. System Fail
4. If the problem persists, refer to EP Accessory manual to perform the corrective actions. [Fault Content]
If the problem persists, perform the following procedure to repair it. EP-SV - Accessories Form Mismatch
Perform the procedures after obtaining reports in OF-01 Common System Fail. [Detection Conditions]
121-338 EPSV Answer Time Out The combination of accessories that are installed does not match the specifications.
System Fail Checks whether they are installed correctly against the specifications.
[Fault Content] If they are installed correctly, turn the power OFF then ON. If the problem persists, perform the
EPSV - Answer Timeout following procedure to repair it.
Answers other than WAKE UP ANSWER from the EP-SV cannot be received.
following procedure to repair it. 121-350 EPSV Logic Fail
2-603
[Error Type]
System Fail
[Fault Content]
EP-SV - Unexpected Error
121-370 EP-DX - unexpected error
[Error Type]
System Fail
[Fault Content]
EP-DX - Unexpected Error
Pflite Function Error
Library Function Error
Undefined Message/Undefined Parameter Received, etc.
2. Check the connections of the FAX USB cable.
123-207 Comm Manager Target Fail (UI-Panel) [Detection Conditions]
[Error Type] The data received from the Controller exceeded the upper limit for the processing capability in the
Panel.
System Fail
[Fault Content]
COMM. Manager Target Error
Incorrect mailbox value on the cm_send_msg statement, or the target is not SYS when receiving
from SIO. 123-312 Diag mode change Fail (Punch unit type set)
Serial Transmission Failure System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. SB-Fin Punch Unit Initial Installation NG After Diag Mode
OF-04 Panel System Fail [Detection Conditions]
123-209 EVM Returns Wrong Value (UI-Panel) The data received from the Controller has exceeded the upper limit of the processing capability in
the Panel.
[Error Type]
System Fail
[Fault Content]
(UI-Panel) Return Value Error from EVM
UI-SW failure in the ESS PWB.
123-317 Receive Message Queue Full (UI-Panel)
System Fail
OF-04 Panel System Fail [Fault Content]
(UI-Panel) Receive Message Queue Full
123-310 Send Queue Full (UI-Panel)
[Error Type]
The data received from the Controller exceeded the upper limit for the processing capability in the
System Fail
Panel.
(UI-Panel) Send Queue Full
[Detection Conditions] OF-04 Panel System Fail
The data sent from the Panel to the Controller exceeded the upper limit for the processing
capability.
123-318 Receive Finish Queue Full (UI-Panel)
System Fail
(UI-Panel) Receive Completion Queue Full
123-311 Receive Queue Full (UI-Panel)
[Error Type]
The data received from the Controller exceeded the upper limit for the processing capability in the
System Fail Panel.
(UI-Panel) Receive Queue Full

2-605
OF-04 Panel System Fail [Error Type]

123-320 NVM initialized for FCW composition. System Fail
System Fail Object Cannot Be Created (HB/FCW)
Automatic recovery has occurred (FCW/HB) because incorrect value was detected in the system The specified UI internal object could not be created due to any setting/specification error. UI-SW
data area that has no compatibility among the different type of UI panels failure in the ESS PWB.
When the M/C was started or booted, it was detected that a value, which is out of the guaranteed Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
range for the currently installed panel, is set in the system data area that has no compatibility among OF-04 Panel System Fail
the different type of UI panels (HB/FCW/MCW).
123-326 Memory Overflow (UI-Panel)
This error does not occur during the usual physical UI panel type replacement.
If for some reason the incorrect data got stored, the machine performs reboot and automatic
[Error Type]
recovery using the same system as when the panel is physically replaced. System Fail
Even when this error code is displayed, the machine can still be used normally after pressing Memory Overflow
[Close]. The memory in the GUAM exceeded the upper limit.
However, set necessary mechanical settings before using it because the Controller NVM has been [Detection Conditions]
initialized into the FCW/MCW panel configuration.
123-322 Target Fail (UI-Panel) [Corrective Actions]
[Error Type] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
System Fail OF-04 Panel System Fail
[Fault Content] 123-327 Button Overflow (UI-Panel)
Target Error [Error Type]
Serial Transmission Failure [Fault Content]
[Corrective Actions] Button Overflow
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. The memory for the (synchronous display) button in the GUAM exceeded the upper limit.
123-323 Address Fail (UI-Panel) UI-SW failure in the ESS PWB.
[Fault Content] OF-04 Panel System Fail
Address Error 123-328 UI Internal Fail with Out of Area
Serial Transmission Failure System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. UI Internal I/F Failure
OF-04 Panel System Fail A coordinate value out of the range of the display screen was detected (WxH = 640x240).
123-325 Object Creation Fail (UI-Panel)
UI-SW failure in the ESS PWB. 123-337 Frame Data Error with Invalid Data Type
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. System Fail
123-329 UI Internal Fail with Invalid Coordinates Invalid frame data was detected.
[Error Type] The incorrect value of the Data Type detected by Frame ID was detected.
[Fault Content] UI-SW failure in the ESS PWB.
UI Internal I/F Failure [Corrective Actions]
The coordination value that cannot be displayed was detected (X = 4 times numeric position). Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
UI-SW failure in the ESS PWB. 123-341 Event Queue Full (UI-Panel)
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. System Fail
123-332 I/F Fail (Invalid Parameter CP) Event Queue Full (UI-Panel)
SysR UI-SW failure in the ESS PWB.
Interface Failure Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Incorrect parameter was detected at the Drv. I/F between the DM and CP. OF-04 Panel System Fail
[Detection Conditions] 123-342 Event Queue Empty (UI-Panel)
UI-SW failure in the ESS PWB. [Error Type]
Turn the power OFF and ON. [Fault Content]
Event Queue Empty (UI-Panel)
123-333 I/F Fail (Impossible Communication) UI-SW failure in the ESS PWB.
Interface Failure 123-343 Invalid Class (UI-Panel)
Impossible transmission with the Control Panel was detected.
[Error Type]
The H/W connection in the Panel is faulty or the internal connection could not be correctly detected.
[Fault Content]
[Corrective Actions] Incorrect Class (UI-Panel)

2-607

UI-SW failure in the ESS PWB. MCW-Panel One-Touch Key Fail (the number of the detected One-Touch Keys does not match)
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. When checking the number of the one-touch keys in the MCW-Panel (Control Panel Driver SW)
OF-04 Panel System Fail during the initialization process at power ON, it was detected that there is a H/W Mismatch (multiple
key count detection results do not match) .
123-344 Invalid Type (UI-Panel)
[Error Type] Turn the power OFF then ON, and then replace the One-Touch Key Module of the MCW-Panel.
System Fail
Incorrect Type (UI-Panel)
123-352 Sys EEPROM Read Error(UI-Panel)
[Error Type]
sysR
[Fault Content]
Sys EEPROM Read Error (UI-Panel)
123-345 Timer Queue Full (UI-Panel) An error internal to the con-panel (an abnormal value in EEPROM for Sys) has beed detected.
System Fail
Power OFF then ON. If the problem persists, perform the following:
Timer Queue Full (UI-Panel)
123-353 UI Cable Connect Error(UI-Panel)
[Error Type]
sysR
[Fault Content]
UI Cable Connection Error (UI-Panel)
123-346 Invalid Timer Number (UI-Panel) The Control Panel has detected that the UI Cable is disconnected.
System Fail
Incorrect Timer Number (UI-Panel)
123-354 Decrease in 24V Error(UI-Panel)
[Error Type]
sysR
[Fault Content]
24V Power Drop Detected error (UI-Panel)
123-350 One Touch Key Fail (MCW) The Control Panel has detected a drop in 24V power voltage.
SysR
123-355 Decreas in 5V Error(UI-Panel) The Control Panel has detected that writing in the EEPROM there for logging failed.
sysR Power OFF then ON. If the problem persists, perform the following:
5V Power Drop Detected error (UI-Panel) 123-362 No Object (UI-Panel)
The Control Panel has detected a drop in 5V power voltage. System Fail
Power OFF then ON. If the problem persists, perform the following: No Object (FCW)
123-356 FAX OTK Cable Connect Error(UI-Panel) UI-SW failure in the ESS PWB.
sysR Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
FAX OTK Cable Connection Error (UI-Panel) 123-368 Short of UI Memory (UI-Panel)
The Control Panel has detected that FFC is disconnected from One Touch Key for FAX or that One System Fail
Touch Key has a problem. [Fault Content]
[Corrective Actions] Insufficient Memory (FCW)
Power OFF then ON. If the problem persists, perform the following: [Detection Conditions]
There is insufficient memory or the connection failed.
123-357 Sys EEPROM Write Error(UI-Panel) [Corrective Actions]
sysR OF-04 Panel System Fail
[Fault Content] 123-369 Invalid Interface Value (UI-Panel)
Sys EEPROM Write Error (UI-Panel) [Error Type]
The Control Panel has detected that writing in the EEPROM there failed. [Fault Content]
[Corrective Actions] Incorrect Interface Value (UI-Panel)
Power OFF then ON. If the problem persists, perform the following: [Detection Conditions]
123-358 Log EEPROM Write Error(UI-Panel) [Corrective Actions]
sysR OF-04 Panel System Fail
[Fault Content] 123-370 Interface Length Fail (UI-Panel)
Log EEPROM Write Error (UI-Panel) [Error Type]
System Fail

2-609

Interface Length Failure (UI-Panel) System Fail
The parameter sent from the Controller was incorrect. Incorrect User Job ID (UI-Panel)
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. The Job ID parameter sent from the Controller was incorrect.
OF-04 Panel System Fail [Corrective Actions]
123-371 Interface Parameter Fail (UI-Panel) Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Error Type] OF-04 Panel System Fail
System Fail 123-375 Internal Resource Fail (UI-Panel)
Interface Parameter Failure (UI-Panel) System Fail
The parameter sent from the Controller was incorrect. Internal Resource Failure (UI-Panel)
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. UI-SW failure in the ESS PWB.
123-372 Interface Sequence Fail (UI-Panel) Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
System Fail 123-376 Internal Memory Fail (UI-Panel)
Interface Sequence Failure (UI-Panel) System Fail
The initialization command from the Controller was not sent within the specified time. Internal Memory Failure (UI-Panel)
123-373 Channel Fail (UI-Panel) Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
System Fail 123-377 UI Timer Fail (UI-Panel)

Channel Failure (UI-Panel) System Fail
The channel sent from the Controller was incorrect. Timer Failure (UI-Panel)
123-374 Invalid User Job ID (UI-Panel) Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
123-378 Interface Format Fail (UI-Panel) [Corrective Actions]
System Fail
[Fault Content] 123-382 Scanner Interface Fail (UI-Panel)
Interface Format Failure (UI-Panel) [Error Type]
The data format sent from the Controller was incorrect. [Fault Content]
[Corrective Actions] Scanner Interface Failure (UI-Panel)
OF-04 Panel System Fail UI-SW failure in the ESS PWB.
123-379 Dispatch Fail (UI-Panel) [Corrective Actions]
[Fault Content] 123-383 Report Interface Fail (UI-Panel)

Dispatch Failure (UI-Panel) [Error Type]
UI-SW failure in the ESS PWB. [Fault Content]
[Corrective Actions] Report Interface Failure (UI-Panel)
123-380 Copy Interface Fail (UI-Panel) [Corrective Actions]
[Fault Content] 123-384 Server Access Fail (UI-Panel)

Copy Interface Failure (UI-Panel) [Error Type]
[Corrective Actions] Server Access Failure (HB/FCW)
123-381 Fax Interface Fail (UI-Panel) [Corrective Actions]
[Fault Content] 123-385 Service Object Overflow (UI-Panel)

Fax Interface Failure (UI-Panel) [Error Type]
Service Object Overflow (UI-Panel)

2-611

UI-SW failure in the ESS PWB. Argument Failure (HB/FCW)
123-386 Invalid Service Object (UI-Panel) Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
System Fail 123-390 Job Parameter Fail (UI-Panel)

Incorrect Service Object (UI-Panel) System Fail
UI-SW failure in the ESS PWB. Job Parameter Argument Error (UI-Panel)
123-387 Invalid Service Object Attribute (UI-Panel) Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
System Fail 123-391 Job Actual Parameter Fail (UI-Panel)

Incorrect Service Object Attribute (UI-Panel) System Fail
UI-SW failure in the ESS PWB. Job Execution Argument Error (UI-Panel)
123-388 Attribute Fail (UI-Panel) Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
System Fail 123-392 Auditron Fail (UI-Panel)
Attribute Error (UI-Panel) System Fail
UI-SW failure in the ESS PWB. Incorrect Auditron (UI-Panel)
123-389 Argument Fail (UI-Panel) Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
System Fail 123-393 EP Fail (UI-Panel)
System Fail 123-397 MGR Fail (UI-Panel)
EP Failure (UI-Panel) System Fail
UI-SW failure in the ESS PWB. MGR Error (UI-Panel)
123-394 File Access Fail (UI-Panel) Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
System Fail 123-398 Delay Release Queue Full (UI-Panel)
Incorrect File Access (UI-Panel) System Fail
UI-SW failure in the ESS PWB. Delay Release Queue Full (UI-Panel)
123-395 NVM Fail (UI-Panel) Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
System Fail 123-399 Internal Fail (UI-Panel)
NVM Failure (UI-Panel) System Fail
UI-SW failure in the ESS PWB. Internal Error (UI-Panel)
123-396 FF Fail (UI-Panel) Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
System Fail 123-400 JRM I/F Internal Fail (UI-Panel)
FF Error (UI-Panel) System Fail
UI-SW failure in the ESS PWB. Due to a fatal error in the JRM IF Converter, subsequent processing cannot be performed.

2-613
There was insufficient area, an internal error or invalid IF Sequencing (or parameter) entered into
the Converter.
124-310 DC132 11 [Fault Content]
[Error Type] Stored Data Mismatch

[Fault Content] The serial numbers do not match.
Stored Data Mismatch Procedure

Execute dC132[Billing Data Matching & Serial No Setting].
Product No. not specified.
Compare the 3 Serial No.
All 3 numbers are different.
Y N
Replace the MCU PWB and the ESS PWB.
Execute dC132[Billing Data Matching & Serial No Setting]. Make the 3 values match.
124-311 DC132 09 Replace the MCU PWB and the ESS PWB.
[Error Type] 124-314 DC132 01
System Fail
[Error Type]
Stored Data Mismatch
[Fault Content]
[Detection Conditions] Stored Data Mismatch
Serial No. not specified.
[Corrective Actions] Internal control error was detected.
[Error Type] 124-315 DC132 02
System Fail
[Error Type]
[Fault Content]
[Detection Conditions] Stored Data Mismatch
The product No. did not match.
Procedure Internal control error was detected.
Procedure
Execute dC132[Billing Data Matching & Serial No Setting].
Compare the 3 product No.
Execute dC131[NVM Read/Write].
Compare the following values.
Y N
• dC131[700-600]
• dC131[700-601]
• dC131[700-602]
124-313 DC132 10 Compare the 3 numbers.
[Error Type] All 3 numbers are different.
System Fail

2-615
Y N [Corrective Actions]
Execute dC132[Billing Data Matching & Serial No Setting]. Make the 3 values match. Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Replace the MCU PWB and the ESS PWB. Replace the MCU PWB and the ESS PWB.
124-316 DC132 03 124-319 DC132 08
Stored Data Mismatch Stored Data Mismatch
Internal control error was detected. Internal control error was detected.
[Corrective Actions] Procedure
Replace the MCU PWB and the ESS PWB. Execute dC131[NVM Read/Write].
124-317 DC132 04 Compare the following values.
[Error Type] • dC131[700-606]
System Fail • dC131[700-607]
• dC131[700-608]
[Fault Content]
Compare the 3 numbers.
[Detection Conditions] Y N
Internal control error was detected.
Procedure Replace the MCU PWB and the ESS PWB.
124-320 SEEPROM Fail
Compare the following values.
[Error Type]
System Fail
• dC131[700-600]
• dC131[700-601] [Fault Content]
• dC131[700-602] SEEPROM Fail
Compare the 3 numbers. [Detection Conditions]
All 3 numbers are different. Write error occurred in the SEEPROM on the ESS Board.
Y N [Corrective Actions]
Execute dC132[Billing Data Matching & Serial No Setting]. Make the 3 values match. Pull out and insert SEEPROM, or replace the ESS PWB.
Replace the MCU PWB and the ESS PWB. If the system is not restored after the ESS PWB has been replaced, install back the original ESS
124-318 DC132 07 PWB and contact Support G.
Obtain the logs that have been recorded in 2.5.2 Logging/Extraction Tool Operational Instructions
[Error Type] and contact Support G.
System Fail
124-321 Backup SRAM Fail
[Fault Content]
[Error Type]
System Fail
[Fault Content]
Backup SRAM Fail
[Detection Conditions] 124-324 All Billings Mismatch
Write error occurred in the NVM on the ESS Board. [Error Type]
1. If the Fax Card is installed, reinstall it. [Fault Content]
2. Pull out and insert NVM Board or replace it. All Billing Counter Mismatch
3. Replace the ESS PWB.
If the system is not restored after the ESS PWB has been replaced, install back the original ESS
PWB and contact Support G. The billing counters in multiple locations are all different.
Obtain the logs that have been recorded in 2.5.2 Logging/Extraction Tool Operational Instructions [Corrective Actions]
and contact Support G. Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Error Type] 124-325 Billing Restoration Fail

Stored Data Mismatch [Fault Content]
[Detection Conditions] Billing Counter Mismatch (1 position)
Internal control error was detected. [Detection Conditions]
[Corrective Actions] When one of the Billing counters mismatches with the others, the counter cannot be repaired.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Procedure
Replace the MCU PWB and the ESS PWB. Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
124-323 DC132 06 Execute dC132[Billing Data Matching & Serial No Setting].
Compare the 3 Serial No.
[Error Type]
System Fail
Y N
[Fault Content] Replace the PWB whose values do not match.
Stored Data Mismatch Replace the MCU PWB and the ESS PWB.
124-326 IOT Speed Not Registered
[Error Type]
Procedure
system fail
[Fault Content]
Compare the following values. IOT Speed not registered.
• dC131[700-603] [Detection Conditions]

• dC131[700-604] It was detedted that at boot, IOT Speed registration procedure status was 1 or 2.
• dC131[700-605] [Corrective Actions]
Compare the 3 numbers. This Fail triggers the procedure for changing IOT Speed. Accordingly the user needs to follow the
All 3 numbers are different. dialog displayed on the UI in order to enter the SW Key for changing IOT Speed.
Y N 124-327 IOT Speed Change SW Fail
Replace the PWB whose values do not match. [Error Type]
system fail

2-617

A SW error was detected during the procedure for changing IOT Speed. Case where the contract data on IOT side and Controller side mismatches.
A SW error was detected during the procedure for changing IOT Speed. Match the contract data on IOT and Controller.
1. a failure to shift to Diag Mode 124-333 ASIC Fail (Panther)
2. a failure in DC132
[Error Type]
3. a failure to read from/write in SEEP ROM
System Fail
4. a failure to reboot
[Fault Content]
Panther Error
1. Replace IOT.
2. Replace the Controller board. An error was detected in the Panther.
124-328 Punch Unit User Initial SetUp
Turn the power OFF then ON. If the problem persists, perform the following procedure.
[Error Type] 1. Reinstall or replace the RAM DIMM.
System Fail
Punch Unit User Initial Installation Screen Displayed
124-334 Standard Font ROM Error
[Error Type]
The notification from the Finisher indicates that the Punch Unit was detected but the punch hole
System Fail
configuration is unknown.
Standard FontROM Error
Select the Punch Unit according to the instruction on the screen.
124-331 ESS ROM DIMM #1 Not Found
An error was detected in the standard Built-In Font ROM.
[Error Type]
System
Forgotten to install the ESS ROM DIMM #1 (Standard ROM) (deleted because unable to display)
124-335 Font ROM Not Found
The system detected that the ESS ROM DIMM #1 was not installed (deleted because unable to
[Error Type]
display) System Fail
Turn the power OFF and ON. FONT ROM
If the problem persists, perform the following: NOT FOUND
Pull out and insert the Prt-Kit or the ROM DIMM #1 (Standard ROM). Or, replace it. [Detection Conditions]
124-332 contract data mismatch The installation of the Font ROM was not detected.

Turn the power OFF then ON. If the problem persists, perform the following procedure.
System Fail
1. Pull out and insert or replace the Font ROM.
[Fault Content]
2. If the problem persists, refer to the following procedure to repair it.
Contract data mismatch.
124-337 ESS Standard RAM Error [Corrective Actions]
[Error Type] Replace the machine, or replace the MCU Board.
System Fail 124-341 CRUM Market fail MCU

ESS Standard RAM (Standard ROM) Error System Fail
An error was detected in the ESS Built-In Standard RAM. One of CRUM destinations is different from the others (IOT).
Turn the power OFF then ON. If the problem persists, perform the following procedure. One of the CRUM destinations stored in three positions does not match (Data stored in the MCU
1. Reinstall or replace all the RAM DIMM. Board does not match).
2. If the problem persists, refer to the following procedure to repair it. [Corrective Actions]
OF-01 Common System Fail (Software available for DC132)
124-338 Same Font ROMs Found Enter DC132. Master SYS1 to resolve the problem. If the problem persists, replace the MCU PWB.
(Software unavailable for DC 132)
[Error Type]
System Fail
[Fault Content] 124-342 CRUM Market fail SYS 1
Install the same Font ROM. [Error Type]
The system detected that a duplicate Font ROM was installed. [Fault Content]
[Corrective Actions] One of CRUM destinations is different from the others (SYS 1).
1. Pull out and insert the Prt-Kit or the ROM DIMM #3. Replace it. [Detection Conditions]
One of the CRUM destinations stored in three positions does not match (Data stored in the
124-339 ROM DIMM of Another Product Found Controller Board does not match).
System Fail
(Software available for DC132)
[Fault Content] Enter DC132. Master the MCU to resolve the problem. If the problem persists, replace the Cont
Error due to installation of ROM DIMM for other models. PWB.
[Detection Conditions] (Software unavailable for DC132)
The system detected that the ROM DIMM for another model was installed. Extract the SEEPROM from and reinsert it into the Controller PWB. If the problem still persists,
replace the Controller PWB.
Check the ROM DIMM and install the appropriate ROM DIMM. 124-343 CRUM Market fail SYS 2
If the problem persists, contact Support G. [Error Type]
124-340 CRUM Market fail ALL System Fail

System Fail One of CRUM destinations is different from the others (SYS 2).

One of the CRUM destinations stored in three positions does not match (Data stored in the
All three CRUM destinations are not set (0 or different values are set).
Controller Board does not match).
The CRUM destinations stored in three positions match but their values are not set (0).

2-619

(Software available for DC132) sys
Enter DC132. Master SYS2 to resolve the problem. If the problem persists, replace the Cont NVM [Fault Content]
and the Cont PWB in order.
Billing Count Type Fail (One mismatches the others but cannot be automatically repaired.)
(Software unavailable for DC132)
Reinstall/replace the NVMPWB. If the problem still reoccurs, replace the Controller PWB.
When one billing count type did not match, this machine tried to automatically correct it but failed.
124-344 All Billings Metertypes Mismatch [Corrective Actions]
[Error Type] Power OFF then ON. If the problem persists, perform the following:
sys In DC131[NVM Read/Write] compare the values in the following NVMs:
[Fault Content] If the values in both 720-052 and 720-063 are the same, replace the MCU PWB.
Billing Meter Type Fail (All the three are different from each other.) If they are different, replace the ESS PWB.
[Detection Conditions] 124-348 All Modal Break Points Mismatch
All the billing meter types kept at multiple locations are different. [Error Type]
[Corrective Actions] sys
Power OFF then ON. If the problem persists, perform the following: [Fault Content]
Modal Break Point Fail (All the three are different from each other.)
124-345 Billing Meter Type Restoration Fail [Detection Conditions]
[Error Type] All the Modal Break Points kept at multiple locations are different.
sys [Corrective Actions]
[Fault Content] Power OFF then ON. If the problem persists, perform the following:
Billing Meter Type Fail (One mismatches the others but cannot be automatically repaired.) Replace the MCU PWB and the ESS PWB.
[Detection Conditions] 124-349 Modal Break Point Restoration Fail
When one billing meter type did not match, this machine tried to automatically correct it but failed. [Error Type]
[Corrective Actions] sys
Power OFF then ON. If the problem persists, perform the following: [Fault Content]
In DC131[NVM Read/Write] compare the values in the following NVMs: 720-002 and 720-062. If the
Modal Break Point Fail (One mismatches the others but cannot be automatically repaired.)
values in both are the same, replace the MCU PWB.
If they are different, replace the ESS PWB. [Detection Conditions]
When one Modal Break Point did not match, this machine tried to automatically correct it but failed.
124-346 All Billing CountTypes Mismatch
[Error Type]
sys
In DC131[NVM Read/Write] compare the values in the following NVMs:
[Fault Content] If the values in both 720-057 and 720-064 are the same, replace the MCU PWB.
Billing Count Type Fail (All the three are different from each other.) If they are different, replace the ESS PWB.
[Detection Conditions] 124-350 CRUM OEM fail ALL
All the billing count types kept at multiple locations are different.
[Error Type]
System Fail
[Fault Content]
All three CRUM OEM destinations are not set (0 or different values are set).
124-347 Billing CountType Restoration Fail
The CRUM OEM destinations stored in three positions match but their values are not set (0). One of the CRUM OEM destinations stored in three positions does not match (Data stored in the
[Corrective Actions] Controller Board does not match).
Replace the machine, or replace the MCU Board. [Corrective Actions]

124-351 CRUM OEM fail MCU
Enter DC132. Mater SYS2 to resolve the problem. If the problem persists, replace the Cont NVM
[Error Type] and the Cont PWB in order.
System Fail (Software unavailable for DC132)
[Fault Content] Reinstall/replace the NVM PWB. If the problem still persists, replace the Controller PWB.
One of CRUM OEM destinations is different from the others (IOT). 124-360 CRUM validation fail ALL
One of the CRUM OEM destinations stored in three positions does not match (Data stored in the System Fail
MCU Board does not match).
[Fault Content]
All three CRUM Enable/Disable settings are not set (0 or different values are set).
Enter DC132. Master SYS1 to resolve the problem. If the problem persists, replace the MCU PWB.
The CRUM Enable/Disable settings stored in three positions match but their values are not set (0).
Replace the MCU PWB. [Corrective Actions]
Replace the machine, or replace the MCU Board.
124-352 CRUM OEM fail SYS 1
[Error Type] 124-361 CRUM validation fail MCU
One of CRUM OEM destinations is different from the others (SYS 1). [Fault Content]
[Detection Conditions] One of CRUM Enable/Disable settings is different from the others (IOT).
One of the CRUM OEM destinations stored in three positions does not match (Data stored in the [Detection Conditions]
Controller Board does not match). One of the CRUM Enable/Disable settings stored in three positions does not match (Data stored in
[Corrective Actions] the MCU Board does not match).
(Software available for DC132) [Corrective Actions]

Enter DC132. Master the MCU to resolve the problem. If the problem persists, replace the Cont (Software available for DC132)
PWB. Enter DC132. Master SYS1 to resolve the problem. If the problem persists, replace the MCU PWB.
(Software unavailable for DC132) (Software unavailable for DC132)
Extract the SEEPROM from and reinsert it into the Controller PWB. If the problem still persists, Replace the MCU PWB.
124-362 CRUM validation fail SYS 1
124-353 CRUM OEM fail SYS 2 [Error Type]
[Fault Content] One of CRUM Enable/Disable settings is different from the others (SYS 1).
One of CRUM OEM destinations is different from the others (SYS 2). [Detection Conditions]
One of the CRUM Enable/Disable settings stored in three positions does not match (Data stored in
the Controller Board does not match).

2-621

(Software available for DC132) Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Enter DC132. Master the MCU to resolve the problem. If the problem persists, replace the Cont OF-06 IOT System Fail
PWB.
124-374 IOT IM DeviceDriver SW Fail
Extract the SEEPROM from and reinsert it into the Controller PWB. If the problem still persists,
[Error Type]
replace the Controller PWB. System Fail
124-363 CRUM validation fail SYS 2 [Fault Content]

IOT IM Device Driver Software Failure
[Error Type]
System Fail
The IOT controller software has detected a fatal error.
[Fault Content]
Also occurs when the system data obtained from within the Cont during start up has an incorrect
One of CRUM Enable/Disable settings is different from the others (SYS 2).
value.
[Detection Conditions] Occurs if DiagExit is carried out when SysUser NV initialization or IOT NV Write resulted in "Exit
One of the CRUM Enable/Disable settings stored in three positions does not match (Data stored in (Keep Log)", but does not occur when "Exit (Clear Log)" is used.
the Controller Board does not match). [Corrective Actions]
(Software available for DC132) OF-06 IOT System Fail
Enter DC132. Master SYS2 to resolve the problem. If the problem persists, replace the Cont NVM
124-380 CRUM Market fail ALL (2)
(Software unavailable for DC132) [Error Type]
Reinstall/replace the NVM PWB. If the problem still persists, replace the Controller PWB. System Fail
124-372 IOT sc Soft Fail [Fault Content]

All three CRUM destinations are not set (0 or different values are set) #Case-(2).
[Error Type]
System Fail
The CRUM destinations stored in three positions match but their values are not set (0).
[Fault Content]
IOT Controller Software Failure
IOT Controller software failure. 124-381 CRUM Market fail MCU (2)
Due to an error in software processing, subsequent processes cannot be performed. [Error Type]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-06 IOT System Fail One of CRUM destinations is different from the others (IOT). #Case-(2)
124-373 IOT Manager SW Fail [Detection Conditions]
[Error Type] One of the CRUM destinations stored in three positions does not match (Data stored in the MCU
Board does not match).
System Fail
[Fault Content]
IOT Manager Software Failure
Enter DC132. Master SYS1 to resolve the problem. If the problem persists, replace the MCU PWB.
[Detection Conditions] (Software unavailable for DC132)
An error in the IOT Manager software was detected.
124-382 CRUM Market fail SYS 1 (2)
One of CRUM destinations is different from the others (SYS 1). #Case-(2) One of CRUM OEM destinations is different from the others (IOT). #Case-(2)
One of the CRUM destinations stored in three positions does not match (Data stored in the One of the CRUM OEM destinations stored in three positions does not match (Data stored in the
Controller Board does not match). MCU Board does not match).
(Software available for DC132) (Software available for DC132)
Enter DC132. Master the MCU to resolve the problem. If the problem persists, replace the Controller Enter DC132. Master SYS1 to resolve the problem. If the problem persists, replace the MCU PWB.
PWB. (Software unavailable for DC132)
(Software unavailable for DC132) Replace the MCU PWB.
124-392 CRUM OEM fail SYS 1 (2)
[Error Type]
124-383 CRUM Market fail SYS 2 (2)
System Fail
[Error Type]
[Fault Content]
System Fail
One of CRUM OEM destinations is different from the others (SYS 1). #Case-(2)
[Fault Content]
One of CRUM destinations is different from the others (SYS 2). #Case-(2)
One of the CRUM OEM destinations stored in three positions does not match (Data stored in the
[Detection Conditions] Controller Board does not match).
One of the CRUM destinations stored in three positions does not match (Data stored in the [Corrective Actions]
Controller Board does not match).
[Corrective Actions] Enter DC132. Master the MCU to resolve the problem. If the problem persists, replace the Cont
(Software available for DC132) PWB.
Enter DC132. Master SYS2 to resolve the problem. If the problem persists, replace the Cont NVM (Software unavailable for DC132)
(Software unavailable for DC132) replace the Controller PWB.
Reinstall/replace the NVMPWB. If the problem still reoccurs, replace the Controller PWB.
124-393 CRUM OEM fail SYS 2 (2)
124-390 CRUM OEM fail ALL (2) [Error Type]
[Fault Content] One of CRUM OEM destinations is different from the others (SYS 2). #Case-(2)
All three CRUM OEM destinations are not set (0 or different values are set). #Case-(2) [Detection Conditions]
[Detection Conditions] One of the CRUM OEM destinations stored in three positions does not match (Data stored in the
The CRUM OEM destinations stored in three positions match but their values are not set (0). Controller Board does not match).
Replace the machine, or replace the MCU Board. (Software available for DC132)
124-391 CRUM OEM fail MCU (2) Enter DC132. Master SYS2 to resolve the problem. If the problem persists, replace the Cont NVM

2-623
Reinstall/replace the NVMPWB. If the problem still reoccurs, replace the Controller PWB. [Corrective Actions]
124-700 Trimming Cancelled Repair the Booklet Tray using another FIP detected at the same time.
[Fault Name] 124-704 Envelop Folder Tray to Center Tra
Trimming Cancelled [Error Type]
[Fault Content] The output tray was changed from the Folder Tray to the Center Tray and printing continued.
Trimming was cancelled due to incorrect finished size during trimming. [Detection Conditions]
[Detection Conditions] The output tray has been changed to the Center Tray because a failure was detected in the Folder
When the paper size to be output is compared with the finished size specified by trimming, it was Tray.
detected that the finished size is out of the range where trimming can be done. [Corrective Actions]
[Corrective Actions] Repair the Folder Tray using another FIP detected at the same time.
Specify a post-trimming finished size that can conform to the output size. 124-705 Punching Canceled
124-701 Output tray changed from Side Tray [Error Type]
[Fault Content] Punching instruction was canceled and printing continued.
The machine changed output tray from Side Tray to another and continued printing. [Detection Conditions]
[Detection Conditions] Punching function was canceled and printing was continued because a failure was detected in the
Paper that cannot be output to SideTray was detected. (paper size and paper type) Puncher.
Replace the paper with paper that can be output to Side Tray and rerun the job. Repair Punch using another FIP detected at the same time.
124-702 Output tray changed from Stacker 124-706 Folding Canceled

Warning Warning
The machine changed output tray from Stacker to another and continued printing. Folding instruction was canceled and printing continued.
Paper that cannot be output to Stacker was detected. (paper size and paper type) Folder function was canceled and printing was continued because a failure was detected in the
Folder failure.
Replalce the paper with paper that can be output to Stacker and rerun the job.
Repair Folder using another FIP detected at the same time.
124-703 Booklet Tray to Center Tray
124-708 Changed To Sub Tray
[Error Type]
Warning
[Error Type]
Warning
[Fault Content]
The output tray was changed from the Booklet Tray to the Center Tray and printing continued.
[Fault Content]
The machine changed output tray from the selected tray to Sub Tray and continued printing.
The output tray has been changed to the Center Tray because a failure was detected in the Booklet
Tray. The paper was output from the center tray instead of from the selected tray
1. A different paper size other than the selected size was output for double-sided setting
2. Puncher of Finisher C malfunctioned
[(1) Sub Tray output when there is a size mismatch during double-sided setting]
• When there is a size mismatch, Simplex setting outputs to the selected tray and Duplex setting
outputs to the Sub tray.
• The aim in changing the output to the Sub Tray based on the SheetDelivered receive timing
from the IOT is displayed in the Control Panel which displays "Copying" message when the
[Start] button is pressed, until the IOT stops.
• There is no special display in the driver.
[(2) Sub Tray output when the Finisher malfunctioned]
• Decolor and Puncher failures are not SubSystemFail, they are LocalFail.
• When Decolor fails, output goes to the selected Finisher.
• When Puncher fails, output goes to the Sub Tray.
However, when booklet is selected, output goes to the Booklet.
• The aim in changing the output to the Sub Tray based on the SheetDelivered receive timing
from the IOT is displayed in the Control Panel which displays "Copying" message when the
[Start] button is pressed, until the IOT stops.
For case (1), please check that the same selected paper size has been set on the paper tray.
For case (2), check that the error codes: 012-231, 012-232, 012-233 or 012-234 has been
displayed, and refer to the corresponding FIP to repair the problem.
124-709 Stapler sheets counts over warning
[Error Type]
Warning
[Fault Content]
The No. of Stapler Sheets exceeded and printing continued.
The No. of Stapler Sheets exceeded was detected but printing was continued.
The No. of Stapler Sheets exceeded was detected but printing was continued.
124-710 Output Tray changed from MailBoxSorter
[Error Type]
warning
[Fault Content]
The machine changed output tray from Sorter to another and continued printing.
Paper that cannot be output to Mailbox Sorter was detected. (paper size and paper type)
Replace the paper with paper that can be output to Mailbox Sorter and rerun the job.

2-625
125-311 PSWcont Unexpected Fail
[Error Type]
System Fail
[Fault Content]
PSWcont Unexpected Error
PSW Cont Software Failure

2-627
127-210 DFE Communication Fail [Corrective Actions]
[Error Type] • Match the software versions of DFE and ESS.
2.6.1 Software Download
Service Fail
[Fault Content] 127-220 DEF Communicaiton Error (video)
Controller Detected DFE Comm Error [Error Type]
[Detection Conditions] Service Fail
The Green Controller detected communication failure with the DFE. [Fault Content]
[Corrective Actions] DEF Detected Communication Error (Video)
Pull out and insert the DFE connection cable. [Detection Conditions]
Turn the power OFF then ON. The DFE detected communication error in the Video system.
127-211 DFE Parameter Error [Corrective Actions]
Service Fail OF-01 Common System Fail
[Fault Content] 127-221 DEF Communicaiton Error (Command)

Controller Detected DFE Parameter Error [Error Type]
The Green Controller detected incorrect parameter for command communication with the DFE. [Fault Content]
[Corrective Actions] DEF Detected Communication Error (Command)
Pull out and insert the DFE connection cable. [Detection Conditions]
Turn the power OFF then ON. The DFE detected communication error in the Command system.
127-212 ExtPrint Check Mode Error [Corrective Actions]
[Fault Content] 127-310 ESR Task Fatal error

External Print Check Mode Error [Error Type]
The Controller detected an error in the External CDI H/W Check Mode. [Fault Content]
[Corrective Actions] Fatal error of ESR Task.
• Pull out and insert the command/video cables between the DFE and M/C. [Detection Conditions]
• Turn the power OFF then ON. A fatal error occurred in ESR Task.
127-213 ExtPrint I/F Mismatch [Corrective Actions]
[Fault Content] 127-311 ExtPRTc Fatal Error

External Print IF Mismatch [Error Type]
The Controller detected the mismatch with the I/F version notified from the DFE. [Fault Content]
Fatal error related to ExtPRTc.

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Fatal error related to ExtPRTc. sys
Due to an error in software processing, subsequent processes cannot be performed. [Fault Content]
[Corrective Actions] A ThinPrin .print-related fatal error
OF-01 Common System Fail A problem has occurred with software processing, causing the processing to stop ever since.
127-312 DFE Video Link Fail [Corrective Actions]
[Error Type] Turn the power OFF then ON.
system fail If the problem persists, go to the following and solve it.
DFE-detected Video Link Fail 127-320 DFE Critical Fail
DFE detected a Video Link error. System Fail
Disconnect and connect the DFE connection cable. Fatal error related to Bizen DFE.
Turn OFF then ON the power. If the problem persists, perform the following. [Detection Conditions]
OF-01 Common System Fail An error occurred in the connection to the DFE. Or, the DFE needs to treat the device as
127-313 ESS Video Link Fail SystemFail.

Take the corrective actions based on the Fault Code displayed in the DFE monitor, then reboot the
system fail
system.
[Fault Content] If the problem persists, perform the following procedures.
ESS-detected Video Link Fail
1. Check the connection to the DFE.
[Detection Conditions] 2. Check the device settings.
ESS detected a Video Link error. 3. Check the DFE HW.
[Corrective Actions] 4. Check the device HW.
Disconnect and connect the DFE connection cable. 127-337 JobTemplate HDD Write Error
Turn OFF then ON the power. If the problem persists, perform the following.
[Error Type]
System Fail
127-314 WSD Print S/W Fail [Fault Content]
[Error Type] [Write error in obtaining JT]
system fail An error has occurred when the Job Template was stored in the local HD.
a fatal error related to WSD Print Service There was a temporary file access failure during polling for internal use, or an error occurred when
[Detection Conditions] writing to a local HDD of the Job Template (besides HDD Full).
ESS detected a Video Link error. [Corrective Actions]
[Corrective Actions] Turn the power OFF then ON. If the problem persists, perform the following procedures in sequence
Turn OFF then ON the power. If the problem persists, perform the following. to repair it.
OF-01 Common System Fail After performing the procedure in

OF-02 HDD System Fail,
127-315 ThinPrint S/W Fail OF-01 Common System Fail
127-342 JobTemplate Monitor Fail [Fault Content]
[Error Type] Fatal error related to Mail IO.

[Fault Content] Fatal error related to Mail IO.
[JT Monitor Failure] Due to an error in software processing, subsequent processes cannot be performed.
Fatal errors to be detected by the JT monitor. [Corrective Actions]

A response such as system function recall error was detected.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. 127-398 IPP Soft Fatal error
OF-01 Common System Fail [Error Type]
127-353 LPD Soft Fatal error System Fail

System Fail Fatal error related to IPP.

Fatal error related to IPP.
Fatal error related to lpd.
Fatal error related to lpd.
2.4 NET System Fault Check 127-399 JME Soft Fatal error
2.4.5 Network-Related Details Check Flow [Error Type]
127-354 FTP Server Software Fail System Fail

System Fail Fatal error related to JME.

Fatal error related to JME.
Fatal error of FTP Server.
A fatal error of FTP Server was detected.
2.4.5 Network-Related Details Check Flow 127-700 SIP Registration Fail
127-396 MailIO Soft Fatal error [Error Type]
warning
[Error Type]
System Fail
[Fault Content]
A failure in registering with the SIP Registration Server

2-631
An error has occurred in registering device info with the SIP Registration Server.
Check what the SIP Registration Server is set to on the device.
Check that the SIP Registration Server is available.
133-210 Fax Parameter incorrect [Detection Conditions]
[Error Type] The specified data cannot be read due to reasons such as the specified data is broken.
• The host may treat this failure as a System Fail.
Service Fail
Incorrect Parameter Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
The parameter value was inappropriate. 133-214 Fax USB Open Fail in Initializing
(An error of the interface itself, such as a too long parameter) The necessary parameter is not [Error Type]
notified. Service Fail
NOTE: Depending on the host, this error may not be returned but the Fax card may be reset. [Fault Content]
[Corrective Actions] USB Open failed at initialization.
Detected by FAPE (createInstance failed).
133-211 Fax Parameter Value Invalid [Corrective Actions]
Service Fail OF-07 FAX System Fail
[Fault Content] 133-215 Fax USB Device Fatal Error
Incorrect Parameter [Error Type]
The PV exceeds the range. [Fault Content]
[Corrective Actions] USB Device Fatal Error
Sent to the FAPE as an asynchronized event.
133-212 Fax Read Erro No Data [Corrective Actions]
[Fault Content] 133-216 Fax USB Host Fatal Error
Data Read Error - No Data [Error Type]
The specified data was not found (incorrect no. or channel). [Fault Content]
[Corrective Actions] USB Host Fatal Error
Sent to the FAPE as an asynchronized event.
133-213 Fax Read Error-Invalid Data [Corrective Actions]
[Fault Content] 133-217 Fax Manager Short of Memory
Data Read Error - Invalid Data

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[Error Type] OF-11 FAX Job Fail

Service Fail 133-221 Fax Card not respond when system is Booting
Insufficient Fax Manager Memory Service Fail
Sent to the FAPE as an asynchronized event. (Currently undefined) No response at Fax Card booting.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. The Fax Card did not respond within the specified time on booting.
OF-07 FAX System Fail [Corrective Actions]
133-218 Fax Card Message Library Short of Memory Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Error Type] OF-07 FAX System Fail
Service Fail 133-222 Fax Card does not respond intervally
Insufficient Fax Card Message Library Memory Service Fail
Sent to the FAPE as an asynchronized event. (Currently undefined) The Fax Card did not respond within the specified time.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. The Fax Card did not respond within the specified time.
133-219 Fax Short of Work Memory Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Error Type] OF-07 FAX System Fail
Service Fail 133-223 Fax Card Reset
Insufficient Working Memory Service Fail
Due to insufficient memory, the system was unable to reserve the memory required for the Fax Card Reset
processing.
[Corrective Actions] Fax Card Reset
133-220 Fax Control task detects error OF-07 FAX System Fail
[Error Type] 133-224 Controller ROM Fax Card ROM mismatch
Service Fail
[Error Type]
[Fault Content] Service Fail
Fatal error of Fax Cont.
[Fault Content]
[Detection Conditions] Version mismatch between the Controller ROM and the Fax Card ROM.
Due to an error during Fax Cont software processing, subsequent processes cannot be performed.
[Corrective Actions] The Controller detected version mismatch.
Upgrade both the Controller and Fax Card ROM to the latest version. A message not specified in the I/F settings was received from the Fax Card.
133-225 Fax address book illegal setting [Corrective Actions]
[Fault Content] 133-282 Fax Card download fail

After rewritting the Address Book using EasyAdmin and before rebooting, a Service Fail occurred [Error Type]
due to dial error because a speed dial entry was rewritten from the Panel. Service Fail
After rewriting the Address Book in EasyAdmin and before rebooting, a speed dial entry was Software downloading failed and Fax Card separated.
rewritten from the Panel.
[Corrective Actions] As downloading of Fax Card could not be completed due to either a Fax Card failure or Fax Cont
Turn the power OFF then ON. SW failure, subsequent processes could not be performed.
133-226 Illegal country code for Fax [Corrective Actions]
[Error Type] Repeat the Fax Card Download. If this failure persists, replace the Fax PWB and the G3 PWB.
Service Fail If the problem persists, perform the following procedure to repair it.
Illegal Country Code for FAX Detected 133-283 Fax report mail box not open
The code that does not provide FAX Service is set in the System Data Country Code. Service Fail
Set a correct Country code. FAX Report Storage Mailbox Not Open
133-280 Fax Option Slot1 Board Fail [Detection Conditions]
[Error Type] Mailbox Not Open was detected when FAX report is stored in a mailbox.
Service Fail [Corrective Actions]

[Fault Content] If the problem persists after opening the Mailbox, perform the following procedure to repair it.
FAX Service Separated by Service Fail OF-07 FAX System Fail
[Detection Conditions] 133-700 Staple/Punch Canceled

Due to either a Fax Card failure or Fax Cont SW failure, subsequent processes could not be [Error Type]
performed. Warning
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Cancel Staple/Punch (printing continued by canceling Staple/Punch instructions).
OF-07 FAX System Fail [Detection Conditions]
133-281 Received unknown message When it was decided that Staple/Punch could not be carried out due to the paper used for printing,
[Error Type] during processing of the received FAX document into a printable DataFormat by the Controller.
Service Fail [Corrective Actions]

[Fault Content] Change the Staple/Punch position or select paper for the Staple/Punch position.
Unknown message received. 133-710 Tray select fail. Used SMH instead.

2-635
[Error Type]
Warning
[Fault Content]
When printing Fax-received documents, it was performed via the Bypass tray since the selected tray
cannot be used for Fax
The "Receiving Paper Size Tray Mode Function" is provided to determine "Which tray to print the
Fax-received data from". This error can occur when this function is "enabled."
Even if this function is "disabled," this error can also occur when printing Fax reports and documents
for polling.
* When set to automatically print Fax/Internet FAX received documents, this machine automatically
selects a paper tray. During that selection, any of the following occurs.
– Since the selected tray is set as "Unavailable for Fax document print", the machine selects the
Bypass tray to continue printing.
– Since the paper size in the selected tray is set as a size that cannot be used for Fax, the
machine selects the Bypass tray to continue printing.
– Since the paper type (= paper quality) in the selected tray is set as a quality that cannot be
used for Fax, the machine selects the Bypass tray to continue printing.
– If none of the above applies, the selected tray might be malfunctioning.
* This error also occurs when any of the four conditions above is detected when "the customer
selects the Bypass tray and tries to print from a mailbox".
• Load the paper size that can be used for Fax printing.
A3SEF, A4LEF, B4SEF, B5LEF, A4SEF, A5SEF, B5SEF, Letter SEF, Legal (14inch), Legal
(13inch), Ledger, Letter LEF, and Half Letter SEF can be used.
• Load the paper type (= paper quality) that can be used for Fax printing.
Plain Paper, Bond Paper, Recycled Paper, Backing Paper, and Custom Paper can be used.
• When the machine is set to "Enable Receiving Paper Size Tray Mode Function", perform any one of
the following:
1. Select [Settings List] → [Fax Control] → [Tray Mode] to add the tray number that the customer
wants to specify for printing.
2. Select a tray number for the customer's printing use from the one of the trays that are set in
[Settings List] → [Fax Control] → [Tray Mode].
Instead of selecting [Settings List] → [Fax Control] → [Tray Mode], the same settings can be performed
through [SystemData: 820-002] → [Tray selection in tray mode].
134-210 Fax Cont Parameter Invalid 134-211 Fax Card Main Board Failure
Service Fail Service Fail
Incorrect Parameter Fax Card Main Board Failure
Incorrect parameter (A value out of the PV range was specified, or the parameter is too long, or an TBD
error of the interface itself), the necessary parameter is not notified. Fax Card Main Board Failure
OF-07 FAX System Fail OF-14 FAX Card Fail

2-637
202-399 JME Soft Fatal error
[Error Type]
System Fail
[Fault Content]
Timer internal error detected by the UI Cont
The setting value of SystemData=700-124 (Auto Clear Timer (Auto Resume Timer, Auditoron Off
Timer, Tools Off Timer) is detected to be 1~29 in MF machines.
This Fail does not occur for values of 1~29 in Prt machine.
Check the value of SystemData=700-124 (Auto Clear Timer (Auto Resume Timer, Auditoron Off
Timer, Tools Off Timer).
If the value of 1~29 is set in an MF machine, a Fail will occur.
– If this Fail occurs when timer related System Data Settings Value for other than 700-124 is
changed, check the normal values for the related System Data.

2-639
500-030 DC612 Print NG By IOT Wait State 500-990 DC612 Print NG By Any Reason
History History
Diag DC612 Test Pattern Print cannot be executed due to unknown reason.
The following occurs (However, this includes the cases that may not occur when DC612 starts): Printing could not start due to unknown reason in Diag DC612 Test Pattern Print, or it was aborted.
• DC900G: (Only end response)
Fuser: Shifted to Warming Up and Sagging occurred. • This occurs during Diag execution only, and Fault Code is displayed on the PC-Diag and
Panel.
The CC Cleaner Position was moved from the Home Position.
Fuser Relay State: Shifted to Not Ready. [Corrective Actions]
Drum Cycle State: Shifted to Cleaning Request. Perform the same operation again.
CC Wire Warning: Occurred.
Reserve Tank State: Filling.
Drum Crum State: Unknown.
• DCC5540G/DC540G:
Fuser: Shifted to Warming Up and Sagging occurred.
Reserve Tank State: Filling.
Return from the Wait state and try again.

2-641
2.4.1 Interface (Physical/Logical) 2.4.2 "Cannot connect to the network" or "Print is not found
1. Physical Interface Description from the PC"
The following physical interfaces are supported. Get "NET Connection Diagram" and take actions by following the instructions in "2.4.5 Network-Related
(1) IEEE1284*1 Details Investigation Flow" in this document, and then collect the following information:
(2) USB
• System Settings List
(3) Ethernet (10BaseT, 100BaseTX) *2
• Check the client settings (Output Port)
*1: Only the products under Mid range are supported.
• Physical interface check
*2: Has the features to automatically detect and switch the transmission speed (10Mbps, 100Mbps).
• Logical interface check
Also, the transmission speed can be fixed by settings.
• Other connection environment check
2. Logical Interface Description
Printer switching machine
It is possible to set whether to activate the system for each of the following logical interfaces. Default
Activation: IEEE1284, SMB(DLC), SNMP(IPX) Availability of printer buffer, etc.
Supported for receiving print jobs HUB (Switch, Hub) used, etc.
(1) IEEE1284 (when 1.1 IEEE1284 is supported) * Only the products under Mid range are sup- • Network Capture Log
ported.
(2) USB
(3) Lpd
(4) NetWare
(5) AppleTalk (EtherTalk)
(6) SMB
(7) IPP
(8) Internet FAX Print
(9) Port9100
(10) CWIS File Upload Print
Supported for receiving Scan jobs
(1) Salutation Scan [[CP, CFP]]
(2) FTP Client [[CP, CFP]]
(3) Internet FAX Send [[CP, CFP]]
(4) SMB Client [[CP, CFP]]
(5) WebDAV Server [[CP, CFP]]
Supported for management interface
(1) SNMP
(2) CWIS
Supported for other services
FTP Server
Version 1.2 2010/08 2.4 NET System Fault Check

2-643
2.4 NET System Fault Check 2-644 Version 1.2
2.4.3 No output is available, no data is printed 2.4.4 Printing can be performed but abnormally
1. Check whether or not the Controller ROM and Printer Driver are the latest version. 1. Check whether the Controller ROM and Printer Driver are the latest version.
If it is not the latest, always upgrade the software. (See 2.6.1 Software Download.) If it is not the latest, always upgrade the software. (See 2.6.1 Software Download.)
After checking the above items, check whether the Indicator is blinking and take the corrective 2. Ask a customer about the status of unavailable printing and collect information based on it.
actions accordingly. • System Settings List
(1) When the Indicator (Panel Send/Receive Lamp) is blinking • Check PDL name.
It is highly possible that print data cannot be decomposed in the Printer main processor. • Check the Printer Driver name and version.
Perform the corrective actions according to "2.4.5Network-Related Details Check Flow" in this • Check the Printer Driver settings in details.
document, and then collect the following information:
• Perform Printer setting printing in each mode.
• System Settings List
• Print sample that has been printed improperly.
• Check the panel message (error message, etc).
• Print sample that has been printed properly (including the samples from other machines).
• Error History Report
• Create Print files on the PC and collect them on CD-R.
• Job History Report
• Shutdown History Report
• Check the Printer Driver name and version.
• Check the Printer Driver settings in details.
• Network Capture Log
• Create Print files on the PC and collect them on CD-R.
[How to Create Print file]
Method 1)
i. Select [Print] from File menu in the target document.
ii. In [Print] screen, select the [Output to File] check box and click [OK].
If there is no [Output to File] check box displayed in the [Print] screen, create the file in
Method 2.
iii. Enter a descriptive file name in "File Name" using a customer name and date, and click
[OK] to create a Print file in the specified destination.
Method 2)
i. Open the Printer Driver Properties and select the [Ports] tab. The screen shown on the
right appears.
ii. In [Ports], select [FILE:] in the list and click [OK] to close the Properties screen.
Take note of the port setting before it was changed in [FILE:] in order to restore the port to
original setting after creating a Print file.
iii. Select [Print] from File menu in the target document.
iv. The [Output to File] screen appears. Specify a storage destination and file name, and
click [OK] to create a Print file in the specified destination.
v. Restore the port to the original setting in the procedures 1 and 2 shown above.
(2) When the Indicator (Panel Send/Receive Lamp) is not blinking
It is highly possible that connection is not established and hence print data has not reached the
Printer main processor.
Obtain the information relevant to the items described in 2.4.2"Cannot connect to the network".
2.4.5 Network-Related Details Check Flow 3. Check at [Documents Cannot Be Deleted from [Printer] Window]
2.4.5.1 Check Flow at SMB Failure Table 3

The following describes the possible causes, check procedures, and corrective actions when a failure
Cause Check Method Corrective Action
occurs when SMB is used.
Try to delete all the print From the "Printers" menu, check if the Select the print data to be
1. Check at [Printer Not Found] data displayed in [Printers] print data is tried to be deleted. ([Clear deleted and delete the print
window. (This can only be Print Jobs] menu) data from [Documents] menu in
Table 1 done by the administrator of the [Printers] window. ([Cancel
this machine.) Job] menu)
There are different print data Check that the name displayed [Owner] Log in to Windows using the
The operation protocols of Though the printer can be found when Match the SMB transport proto- owners. of the selected print data matches the name displayed in [Owner] of
the computer and main pro- search is performed using [Search cols (NetBEUI, TCP/IP) of the login name who has logged in to Win- the print data to delete the
cessor are different. Other Computer] ([Start] > [Search] > main processor and each com- dows. data.
[Other Computers], it cannot be found in puter.
Service Pack 4.0 or later is Check the version of Service Pack, Install Service Pack version 4.0
[Network Computers].
not installed. (For Win- which is displayed at start up of Win- or later.
Networks (subnets) are dif- Though the printer can be found when When the main processor and dowsNT 4.0) dowsNT 4.0.
ferent. search is performed using [Search the computer are in different
Other Computer] ([Start] > [Search] > networks, check with the Sys-
4. Check [Machine Settings]
[Other Computers], it cannot be found in tem Administrator.
[Network Computers]. (1) IP addresses are managed in a whole system. Consult with the Network Administrator thor-
oughly before perform setting.
The host name set in the Print the "System Settings List". Check Use CentreWare Internet Ser-
main processor already that "Host name duplicated" is vices to change the host name (2) Depending on the network environment, set the subnet mask and gateway settings only if nec-
exists. described in the SMB status informa- to an unduplicated name or essary. Consult with the Network Administrator to set necessary settings.
tion. return the main processor set- (3) If a memory becomes insufficient when [Enabled] is set for the port status, the port status may
tings to default. be automatically reset to [Disabled]. BIn this case, [Disabled] an unused port or change the
memory allocated capacity.
2. Check at [Print Not Available] (4) Depending on the usage environment, set the receiving buffer capacity [SMB (Spool)] size.
When the receiving buffer capacity [SMB (Spool)] size is smaller than the sent data, the data
Table 2 may not be able to be received.
5. Check [Computer Settings]
(1) IP addresses are managed in a whole system. Consult with the Network Administrator thor-
The main processor is pro- Check that the main processor is pro- After print process has been
oughly before perform setting.
cessing a print request from cessing a print. (A write error dialog completed in the main proces-
(2) To perform network settings (such as IP address), etc. on the host used under NIS (Network
another computer. appears indicating that there are no sor, issue a print request or
(When [Do not spool] is set areas to stored the files in queue.) switch the main processor set- Information Service) management, consult with the NIS Administrator.
for [Receiving Buffer]) ting to the spool mode. 6. Check at [Power OFF]
The number of connections The port connection is also being hold Wait for a while and issue the Before turning the machine OFF, take note of the following:
in the main processor when the printer is paused due to no same print request again. (1) When [Memory] is set for [SMB (Spool)]
exceeds the maximum paper because it is hold "since a job Or, check the number of users All the print data including the data being printed that have been spooled in the machine mem-
value. request has been issued to Net until that can use the machine at the ory will be deleted.
printing is complete". same time and set the maxi- When turning the power ON again, no print data remains. However, if the power is turned OFF
Check the maximum number of sessions mum number of sessions to an
immediately after print instruction, the print data may be stored on the computer.
of SMB from the EWS "Protocol" menu appropriate value from the
In this case, even if a new print instruction is issued after the power is turned ON, the stored
to check that the jobs more than "maxi- EWS "Protocol" menu.
mum number of sessions" were print data will be printed first.
requested at the same time at site. (2) When [Hard Disk] is set for [SMB (Spool)]
All the print data including the data being printed that have been spooled in the machine hard
disk will be saved.

2-645
When the power is turned ON again and a new print instruction is issued, the stored print data 1. Check at [Printing Not Performed]
will be printed first.
(3) When [Do not spool] is set for [SMB (Spool)] Table 4
All the print data including the data being printed that have been spooled in the machine Cause Check Method Corrective Action
receiving buffer will be deleted. When the power is turned ON again, no print data remains. The network configura- Check that the data link lamp of the net- Set the frame type that has been
However, if the power is turned OFF immediately after print instruction, the print data may be tion devices (HUB etc.) work configuration device port that is con- set for the file server to be con-
stored on the computer. do not match the auto- nected to the machine is lit on. nected from the machine.
In this case, even if a new print instruction is issued, the stored print data will be printed first. matic settings of the Check that the same frame types are used
7. Check [At Printing] frame type. in the file servers that exist on a network.
(1) When [Hard Disk] or [Memory] is set for [SMB (Spool)] A failure has occurred Use NWADMIN from the workstation to Replace the non-communicating
When the machine starts receiving print data and the print data size is larger than the hard disk on the network from a check that the target printer objects can be network cable that exists between
workstation to a viewed. the workstation and the printer.
or memory remaining capacity, the print data will not be recieved.
printer.
NOTE: If the print data exceeds the receiving capacity, some computers will resend data The user name of a job Use NWADMIN from the workstation to 1. Resend print data to the print
immediately. In this case, the computer looks like stopped. As a corrective action for this, abort sender or the group view the target queue objects and check queue in which the user name of
sending the print data on the computer. name to which the job that the user name of the job sender or the the job sender or the group name
sender belongs is not group name to which the job sender to which the job sender belongs
(2) When [Do not spool] is set for [SMB (Spool)]
registered in the belongs is registered in the [Users] infor- has been registered in [Users] of
When a print request is received from a computer, the print requests from other computers [Users] for Print queue. mation. [Print Queue Information].
cannot be received.
2. Use NWADMIN from the work-
(3) When a computer IP address or name has been changed station to register the user name of
When a computer IP address or name has been changed, the inquiry and cancelation of pro- the job sender or the group name
cesses from the main processor cannot be performed properly. Turn the machine OFF then to which the job sender belongs in
ON when no print data is stored in the machine receiving buffer. the [Users] of [Print Queue Infor-
mation].
NOTE: The print cancel/forced output processes of the print data stored in the machine receiv-
Sending jobs to the Use PCONSOLE to check that [Yes] is set Set it to [Yes] using PCONSOLE.
ing buffer can be operated from the machine Operation Panel. Refer to "11 Job Check" in "User
print queue is prohib- for [User can register data to queue] in the
Guide" for more information on how to operate.
ited. [Current Queue Status] of [Print Queue
(4) When the machine is in the offline state Information].
When the machine is in offline state and a print instruction is issued from a computer, the data Same as above Use NWADMIN from the workstation to Use NWADMIN from the worksta-
will not be received in the machine, and an error dialog box appears on the computer indicating check that the operator flag is checked in tion to check that the each item for
that write error has occurred. However, for SMB, the print data can be received from the com- [Identification] for the target print queue. the operator flag is checked in
puter even when the machine is offline. [Identification] for the target print
(5) Deleting Jobs queue.
For WindowNT 4.0, jobs can be deleted when Service Pack 4.0 or later is installed. When a job The user name of a job Use NWADMIN from the workstation to 1. Resend print data to the print
is deleted while data is being received, write error appears. In this case, the [Retry] button on sender or the group check that the user name of the job sender queue in which the user name of
the error dialog box is not available. name to which the job or the group name to which the job sender the job sender or the group name
sender belongs is not belongs is registered in [Users] of the tar- to which the job sender belongs
2.4.5.2 Check Flow at NetWare Failure defined for the print get print server. has been registered in [Users] of
The following describes the possible causes, check procedures, and corrective actions when a failure server users of a print [Print Server Information].
occurs when NetWare is used. server. 2. Use NWADMIN from the work-
station to register the user name of
the job sender or the group name
to which the job sender belongs in
the [Users] information of the tar-
get print server.
Table 4 Table 4
Cause Check Method Corrective Action Cause Check Method Corrective Action
The print queue that Use NWADMIN from the workstation to 1. Resend print data to the print NCP packet signature Use the set command in the file server Enter the following command in the
has sent print data is check that the target printer is allocated in queue that has been allocated to level settings are differ- console screen to check the NCP packet file sever console screen to set the
not allocated to the the list of the printers in service in [Alloca- the printer. ent. signature is not set to Level 3. NCP packet signature to Level 0,
printer. tion] of the target print queue. 2. Use NWADMIN from the work- 1, or 2 and then restart the file
station to add a target queue using server. Set NCP Packet Signature
[Allocation] of the target printer. Option=x (x: 0, 1, or 2)
The data type of the - When the workstation uses Win- The default device Print "System Settings List" to check the 1. Use a correct Ethernet address
print data does not dows, make settings so that it does name setting is wrong. lower 6 digits (3 bytes) of the Ethernet to set the device name.
match the print envi- not output Ctrl-D. address. 2. Set the device name to other
ronment settings of the than the default value.
workstation. No directory tree name Print the "System Settings List" to check if Set a tree name.
The number of print Use NWADMIN from the workstation to Resend print data to the print is set. a tree name is set.
queues that exceeds check that the desired print queue is allo- queue that has been allocated to Context is not set in Print the "System Settings List" to check if Set the Context.
the maximum number cated in the list of the printers in [Alloca- the printer. place. a context is set.
of supported queues tion] of the target printer.
Another printer object Use NWADMIN from the workstation to 1. Use the CentreWare Utilities
has been set. has been connected. check that a correct object has been allo- CD-ROM from the workstation to
No slave file servers Use PCONSOLE from the workstation to Use PCONSOLE from the worksta- cated in the Layout Information of the set the file server name/tree/con-
have been set (bind- check that a slave file server is registered tion to register a slave file server desired print server. text/operation mode correctly.
ery service mode). in [Service NetWare Server] of the appro- and then reflect the setting param- 2. Use the CentreWare Internet
priate print server in [Print Server Informa- eters. Services from the workstation to
tion]. set the file server name/tree/con-
Printer types are differ- Use PCONSOLE from the workstation to Use PCONSOLE from the worksta- text/operation mode correctly.
ent. check that Port: LPT1 and Position: Auto tion to set Port: LPT1 and Position: The NetWare port is Print the "System Settings List" to check if Enable the NetWare port.
Mode (Local) are set in [Print Server Infor- Auto Mode (Local), and reflect the not enabled. the NetWare port is enabled.
mation] > [Printers] > [Environment Set- setting parameters.
The file server is down. Search for a target file server from
tings for Printer xxx].
[Network Computers].
The slave file server Use PCONSOLE from the workstation to If it is not set to [Defined by Other
A printer with the same Turn OFF the machine and use NWADMIN Use the CentreWare Utilities CD-
settings are different check that [Defined by Other Settings] is Settings], change it to [Defined by device name exists on from the workstation to check that the ROM from the workstation to set a
(bindery service displayed for the printer type in [Print Other Settings] and then reflect the
a network. appropriate printer object status is set to different device name.
mode). Server Information] > [Printers] > [Environ- setting parameters.
job standby.
ment Settings for Printer xxx].
The NetWare port is Print the "System Settings List" to check if For IPX/SPX, activate the NetWare
The sheet number of Use NWADMIN from the workstation to Use NWADMIN from the worksta- not enabled. the network number remains [0000000] server.
the print data is differ- select a target printer and then check that tion to match the number for [Start
(NetWare server down) when the IPX/SPX For TCP/IP, set a fixed IP address
ent from the sheet the start sheet number in the environment Sheet] with the number of the print
is being used. or activate the address providing
number that has been settings is the same as the number of the data in the environment settings for Also check if the IP address remains server (DHCP).
set in the printer. print data. the target printer.
[0.0.0.0] (Fixed IP address not set, or
IPX check sum level Use the set command in the file server Enter the following command in the address providing server (DHCP) is down)
settings are different. console screen to check the IPX check file sever console screen to set the when TCP/IP is used.
sum is not set to Level 2. IPX check sum to Level 0 or Level
1. Set Enable IPX Checksum=x (x:
0 or 1)

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2. Check at [Printing not performed as desired] 1. For Windows95, Windows98 and WindowsMe
Table 5 Table 8
Cause Check Method Corrective Action Cause Status Display Check Method Corrective Action
Different printer lan- Check the printer language in the main Match the printer languages set in the The machine is con- Printing Not Avail- Check with the Net- Connect the machine directly to
guages are set in the processor. print data and the main processor. nected to a network able status (Network work System Admin- the network in which the com-
print data and the main that is different from the Error) istrator that a router puter is connected.
processor. computer. or gateway exists
between the network
3. Check at [Printer failure not notified] in which the computer
is connected and the
network in which the
Table 6
machine is con-
Cause Check Method Corrective Action nected.
The notifier is not regis- Use PCONSOLE from the workstation to Register the user name of a job Connection cannot be Printing Not Avail- None. Request the Network System
tered in the notifier list check that the user name of a job sender or sender or the group name to established due to the able status (Network Administrator to check for any
of the print server. the group name to which the job sender which the job sender belongs in failure on the network Error) network failures.
belongs is registered in [Print Server Infor- [Notification]. from a computer to the
mation] > [Printers] > [Environment Settings printer.
for Printer xxx] > [Notification]. The machine was Printing Not Avail- Check that the Turn ON the machine.
turned OFF after print able status (Network machine is turned
4. Check at [Job completion not notified] instruction had been Error) ON.
issued from a com-
Table 7 puter. Or, a print
instruction was issued
from a computer when
The NOTIFY option was Check that the NOTIFY option is set for Set the NOTIFY option for sending the machine is turned
not set for sending print sending print data. print data from a workstation. OFF.
data from a workstation. Print instructions are Printing Not Avail- None. None (printing will be automati-
NetWare CASTOFF was - Execute NetWare CASTON on the issued from multiple able status (Network cally resumed).
executed on the user user workstation. computers to the Error)
workstation. machine at the same
time.
2.4.5.3 Check Flow at TCP/IP (LPD) Failure Print files cannot be Printing Not Avail- Open [My Computer] Delete unnecessary files to
spooled due to insuffi- able status (Spool and right-click the secure the disk free space.
The following describes the possible causes and actions when a failure occurs when TCP/IP (LPD) is
cient computer disk Error) disk in which the sys- Then, select [Pause] from the
used. capacity. tem is installed (e.g. [Documents] menu of the [Print-
Drive C). Select ers] window to clear the pause
[Properties] from the status (resumes printing).
displayed menu to
check the free disk
space.
2. For WindowsNT 4.0, Windows2000, WindowsXP, and Windows Server 2003

When no printing is available or desired printing is not performed, follow the check procedures • Depending on the network environment, perform the subnet mask and gateway settings if neces-
described below to take the corrective actions. sary. Consult with the Network Administrator to set necessary settings.
• If a memory becomes insufficient when [Enabled] is set for the port status, the port status may be
Table 9 automatically reset to [Disabled]. In this case, [Disabled] an unused port or change the memory allo-
Cause Check Method Corrective Action cated capacity.
• Depending on the usage environement, set the receiving buffer capacity [lpd (Spool)] size.
Incorrect IP address is Ask the Network Administrator to Set a correct IP address in the machine.
set. check if the IP address set in this When the receiving buffer capacity [lpd (Spool)] size is smaller than the sent data, the data may not
machine is correct. be able to be received.
When the LPD spool is Check the LPD spool memory 1. If the print data capacity exceeds the Computer Settings
set for a memory spool, capacity and compare it with the memory capacity upper limit, split the file
the print data size in a print data capacity that is tried to into smaller sizes than the memory • IP addresses are managed in a whole system. Consult with the Network Administrator thoroughly
single print instruction send in a single print instruction. capacity upper limit and then send the before perform setting.
sent from a computer print instruction. • To perform network settings (such as IP address), etc. on the host used under NIS (Network Infor-
exceeds the upper limit 2. If multiple print data capacities exceed mation Service) management, consult with the NIS Administrator.
of receivable capacity. the memory capacity upper limit, reduce
the number of files to be sent for printing
At Power OFF
at the same time.
A failure that cannot be Check if an error is displayed on the Turn the power OFF then ON. Before turning the machine OFF, take note of the following:
repaired has occurred Operation Panel display. Wait for the display to light off and turn
• When [Memory] is set for [lpd (Spool)]
during printing. ON the power again.
All the print data including the data being printed that have been spooled in the machine memory
The transport protocol Check the selected transport proto- Select the transport protocol that
will be deleted. When the power is turned ON again, no print data remains.
that matches the com- col. matches the computer.
puter is not selected. However, if the power is turned OFF immediately after print instruction, the print data may be stored
on the computer. In this case, even if a new print instruction is issued after the power is turned ON,
The data type of the - Make settings so that Ctrl-D will not be
the stored print data will be printed first.
print data the machine output.
• When [Hard Disk] is set for [lpd (Spool)]
tries to process is differ-
ent from the data type of All the print data including the data being printed that have been spooled in the machine hard disk
the print data sent from will be saved. When the power is turned ON again and a new print instruction is issued, the stored
a computer. print data will be printed first.
The specified printer Check the specified printer lan- Specify the printer language that • When [Do not spool] is set for [lpd (Spool)]
language is different guage and the printer language of matches the printer language in the print All the print data including the data being printed that have been spooled in the machine receiving
from the printer lan- the print data. data. buffer will be deleted. When the power is turned ON again, no print data remains.
guage of the print data. However, if the power is turned OFF immediately after print instruction, the print data may be stored
The printer driver Check if the printer driver that was Select the printer driver that was pro- on the computer. In this case, even if a new print instruction is issued after the power is turned ON,
attached to the machine provided with this machine has vided with this machine. the stored print data will be printed first.
is not used (a printer been selected. If it is not found in the selection items, At Printing
driver from other manu- install and select the printer driver that
facturers is used). was provided with this machine. • When [Hard Disk] or [Memory] is set for [lpd (Spool)]
When the machine starts receiving print data and the print data size is larger than the HDD spool
Precautions and Limitations area or memory remaining capacity, the print data will not be received.
NOTE: If the print data exceeds the receiving capacity, some computers will resend data immedi-
The following describes the precautions and limitations for TCP/IP (LPD).
ately. In this case, the computer looks like stopped. As a corrective action for this, abort sending the
Machine Settings print data on the computer.
• IP addresses are managed in a whole system. Consult with the Network Administrator thoroughly • When [Do not spool] is set for [lpd (Spool)]
before perform setting. When a print request is received from a computer, the print requests from other computers cannot
be received.

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• When a computer IP address or name has been changed Table 10

When a computer IP address or name has been changed, the inquiry and cancelation of processes Symptoms Corrective Action
from the main processor cannot be performed properly. Turn the machine OFF then ON when no
Selecting [Apply new settings] but- 1. Check if the password is correct. The password confirmation
print data is stored in the machine receiving buffer.
ton displays a message such as entry does not match. Enter a correct password. 2. Restart the
NOTE: The print cancelation/forced output processes of the print data stored in the machine receiv- [Invalid or unrecognizable response machine.
ing buffer can be operated from the machine Operation Panel. Refer to "11 Job Check" in "User was returned from the server] or
Guide" for more information on how to operate. [No data found] on the Web
browser.
2.4.5.4 Check Flow at CenterWare Internet Services Failure Jobs cannot be deleted. Wait for a while and then select the [Refresh] button.
The following describes the situations and corrective actions when a failure occurs when "CentreWare Cannot enter Japanese characters. Use Shift-JIS code. And do not use single-byte Katakana charac-
Internet Services" is used.
ters.
Cannot enter Kanji characters. Kanji characters cannot be entered for the items displayed with "*".
Table 10
Symptoms Corrective Action
2.4.5.5 Check Flow at Scanner Failure
Cannot be connected to "Centre- Check that the machine is operating properly. Check that the
1. When a document is retrieved from a Mailbox
Ware Internet Services". machine is turned ON.
• If [Save] is set for [Delete Document After Retrieval], multiple clients can access to the same
Same as above Check that "Internet Services" is activated. Print the "System Set-
document.
tings List" for checking.
• If [Delete] is set for [Delete Document After Retrieval], only 1 client can access to the same
Same as above Check that the Internet address has been entered properly. Check document. The document stored or read by a client cannot be viewed from the other clients.
the Internet address again. If connection is not successful, enter
In both cases, documents can be added to the accessed Mailbox.
the IP address and try connection.
• The documents that have been retrieved using CentreWare Internet Services will not be
Same as above Check if a proxy server is used. Some proxy servers disable con-
deleted regardless of the setting in [Delete Document After Retrieval].
nection. When proxy server is not used, set the Web browser to
"Do not use proxy server" or set the used address to "Do not use 2. Screen Display
proxy server". When the document with a lot of colors is scanned, they cannot be displayed properly in the display
[Wait for a while] appears and Wait for a while without any action. If the situation has not been mode that displays using fewer colors than the scanned colors. Use the display mode that allows
stays. changed, select the [Refresh] button. If the situation does not displaying using more colors than the colors used in the image.
change after selecting the [Refresh] button, check if the machine is 3. A network scanner driver and Mailbox Viewer 2 are used at the same time.
operating properly. When a computer uses a network scanner driver and Mailbox Viewer 2 at the same time, the com-
The [Refresh] button is not function- Check that the specified Web browser is used. Refer to "Communi- puter cannot connect to the printer.
ing. Or, even if a menu in the left cation (Port/Protocol) Setting Items in CentreWare Internet Ser- When multiple computers use the network scanner drivers or Mailbox Viewer 2 to retrieve docu-
frame is selected, the right frame vices" in User Guide to check the used Web browser is supported. ments from the same machine at the same time, up to 3 computers can be connected.
cannot be refreshed.
4. When the documents stored in Mailbox is printed
The screen display collaspes. Change the Web browser window size.
When stored documents are to be printed (the documents are to be retrieved) by selecting [Mailbox]
The latest information is not dis- Select the [Refresh] button. from the machine touch panel display, scanned documents cannot be printed.
played.
5. When a TIFF file is used
Selecting the [Apply new settings] Check that the entered values are correct. If invalid values have
The TIFF files that have been created using CentreWare Scan Services or Mailbox Viewer 2 are
button does not reflect settings. been entered, they are automatically changed to values within the compressed using the MMR, MH, JBIG, or JPEG compression method. To open a TIFF file, use the
limit range.
application software applicable for those compression methods.
Same as above Check that the machine is operating or has completed operation
using the machine Operation Panel. If Auto Reset function is set, NOTE: JBIG compressed TIFF files cannot be created in Mailbox Viewer 2.
the settings in CentreWare Internet Services will not be applied 6. Restrictions on Scan Capacity and No. of Sheets
until the specified time has passed. Wait for a while.
The maximum read capacity for a page is 297x432mm. A3 or 11x17" for the standard size
The Mailbox method allows up to 999 sheets to be read in a single scan operation.
2.4.5.6 Check Flow at Mail Failure
Corrective Action
The following describes the corrective actions for troubles when Mail Notice Service, Print E-mail, or
Scanner (Send E-mail) is used.
Table 11
Symptoms Corrective Action

Cannot receive mails 1. Check that the machine mail address has been set.
(Print E-mail) 2. Check that [Receive E-mail] is set to [Enabled].
3. Check that the SMTP server IP address and the POP3
server IP address (when POP3 is selected for receiving proto-
col), etc. are set properly.
4. Check that the POP user name and password are set prop-
erly.
5. Check that [Domain List] has been set. Check that the user's
domain is included in the receive-allowed domains using Cen-
treWare Internet Services.
6. Check that the SMTP and POP servers are operating prop-
erly. Check with the Network Administrator.
Mails cannot be sent 1. Check that the machine mail address has been set.
(Mail Notice, Scanner (Send E-mail)) 2. Check that [Mail Notice Service] is set to [Enabled]. (For
mail notice)
3. Check that [Send E-mail] is set to [Enabled].
4. Check that the SMTP server IP address etc. is set properly.
5. Check that the notification items to be sent have been set
correctly. (For Mail Notice) Check settings from the Centre-
Ware Internet Services Properties screen.
6. Check that the send destination mail address has been
entered properly.
7. Check that the SMTP server is operating properly. Check
with the Network Administrator.

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2.5.1 Logging/Extraction Tools Functional Instructions 2.5.2 Logging/Extraction Tools Operational Instructions
This tool refers to the software "Logging/Extraction Tool.exe" or [copanda.exe] run from a PC. Tools required for collecting logs
There are 2 types of Collecting log tools below:
1. Collect the log information of the target machine. (It is also possible to collect data periodically for
every xx minutes) • DMP6 and before version: Logging/Extraction Tool. exe -> Refer to 2.5.3
Use the functions 1) and 2) of this tool described above to collect logs at the site where a failure has • DMP Yokohama and later: copanda2. exe -> Refer to 2.5.4
occurred.
Version 1.2 2010/08 2.5 Log

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2.5 Log 2-654 Version 1.2
2.5.3 Colleting log by using [Logging/Extraction Tool. exe]

1. PC running on WindowsNT 4.0, Windows2000, or WindowsXP
2. A UTP cable is required to connect the printer and a PC.
When collecting the logs of the errors that have occurred in the past
• UTP Cable Category 5 Cross Cable
(Reference: TOOLNo:499T7773, 1m is also available.)
The machine conditions for collecting logs
1. HDD must be installed.
2. IP Address must be allocated.
3. CentreWare Internet Service must be activated.
Logging Procedure
When the machine is in processing status and does not accept any operations from the Panel UI, log
information is not saved in the HDD. Therefore, the following procedures must be performed without turn-
ing the machine power OFF then ON. However, in this case, it is necessary to output the System Settings
List and check the items in Step 1 in advance. Figure 1 j0tz2099
Also, depending on the failure condition, the CWIS itself may be stopped. In this case, logs cannot be col- 7. Enter the "IP address" of the main processor in the target IP address column and the M/C No. of the
lected. You can check if the CWIS is active by checking if the CWIS screen (URL:http://Printer IP main processor in the M/C column, then click "(1) Save Dir renew".
Address/) can be displayed on the browser. 8. The file storing column is updated and the directory in which logs will be stored is determined.
9. Select [Redir or xxx.tgz] or [info9 or xxx.tgz] from the collection column and click "(2) Collecting
Purpose Start/Stop".
1. Print the "Printer Settings List" and confirm the following: Redir or xxx.tgz: Retrieves 20 files. This is the item that will be retrieved mainly at visit.
• The HDD is installed. info9 or xxx.tgz: Retrieves 1 file. This is the item to be retrieved when the trouble occurs again.
• An IP Address was set. 10. The directory that has been determined in Step 9 is opened, in which the collected logs are stored.
• The CWIS is activated. 11. After collecting the logs, click [Cancel/Exit] to exit the logging tool.
2. Disconnect the Ethernet cable that is connected to the main processor. 12. If the main processor/client IP address has been changed, restore it to the original value.
3. Change the client IP address so that it can communicate with the printer via TCP/IP. 13. Connect the Ethernet cable that is connected to the main processor.
Change an IP address to the one with the same network number as the IP address of the main pro- 14. Print the collected logs and reports and send them to Support G.
cessor that collects logs. • Failure Conditions
(E.g.) When the main processor IP address is set to 192.168.1.100 and its subnet mask is set to • Service Log
255.255.255.0, change the address to 192.168.1.xxx (such as 101, not 100). • System Settings List
And set the main processor IP address if the machine is set for DHCP. Change an IP address to the • Job History Report
one with the same network number as the IP address of the client that collects logs.
4. Connect the PC and the main processor with the UTP cross-cable.
• Log file that has been collected this time
5. After the PC has been started, click "MS-DOS Prompt" from the "Programs" menu in the "Start"
menu.
(For Windows(R)NT/2000, after the PC has been started, click "Command Prompt" from "Accesso-
ries" under "Programs" in the "Start" menu.)
Execute "PING IP Address" and check if the network connection is working properly.
(E.g.) C:\ ping 192.168.1.100 (IP address of the main processor)
6. Activate the logging tool. (Figure 1)
The following window appears.
2.5.4 Collecting Logs by using [CoPAnDA2.exe] NOTE:
C:\ping 192.168.1.100 (Device IP Address)
1. Outline
*On the PSW, select "Start Menu" > "Programs" > "Accessories" > "Command Prompt".
CoPAnDA2 is the Log Collection Tool that operates on a PSW (PC).
The function of collecting a batch of information about failures by using CoPAnDA2 is capable of (8) Write down the current Device Power Save Timer settings* and change them in both Low
collecting not only ESS-related logs as so far, but also IIT/IOT-related logs, electronic reports, and Power and Sleep modes to 10 minutes or more.
logs of system data automatically rewritten through the software update service.
NOTE:
2. Required tools
*In the System Administrator mode of the device, select "System Settings" > "Common Set-
• A PSW (PC) operating under Windows2000/XP
tings" > "System Clock/Timer Setting" > "Power Save Timer" and change the settings.
• UTP Cable Category 5 Cross Cable (to connect the device and the PSW)
(9) Double-click "copanda2.exe" to start the tool.
NOTE: TOOL No. 499T7774 (1m long) is also available.
After the tool has started, set the device IP Address. As required, set CWIS Port No., select log
3. Obtaining the Log Collection Tool options and specify a folder to save logs in*.
Download "Log Collection & Extraction Tool CoPAnDA2" (zip file) from Maintenance Tool Download NOTE: *If a secure PC is used, be sure to specify a writable folder.
on the Firmware Download Services page for CEs. Unzip the file into any folder.
• FX : http://download.tsc.ksp.fujixerox.co.jp/ CAUTION
• APO/GCO : TBD Report collection and job log collection involve the customer's confidential information and per-
sonal information. Before collecting logs by using this function, be sure to obtain the cus-
4. Device requirements for log collection
tomer's consent.
• HDD must be installed.
• IP Address must be assigned.
• The device must not go into Power Save Mode (low power/sleep).
• CentreWare Internet Services (referred to as CWIS hereafter) must be active.
NOTE: The HDD has an area of 500MB for log storage.
5. The procedure for acquiring logs

(1) On the [Job Status] screen check that there is no job that is in progress or in queue and that
the device is not in UI Diag (CE) Mode*.
NOTE: *No job log can be collected when the device is in UI Diag (CE) Mode.
(2) Output a configuration report and check the following:

• HDD is installed.
• IP Address is set.
• CWIS is active.
(3) Remove the Network Cable and the FAX Line Cable. Figure 1 j0rk41817
(4) For the machine with EP (EP-DX/EP-BB, etc.), change the NVM as below:
Chain-Link(700-355): 3->0
(5) Change the IP Address of the PSW so that its network number will be the same as that of the
Table 1
device from which logs will be collected.
Log Option Description
NOTE:
Report Collection Collects various reports such as a configuration report.
When Device IP Address is 192.168.1.100 and Subnet Mask is 255.255.255.0, change the
PSW IP Address to 192.168.1.xxx (other than 100). Job Log Collection Collects logs of results of executed jobs. A machine with HDD
keeps 15,000 job logs there. When the number of job logs
(6) Connect the PSW to the device with the UTP Cross Cable. exceeds 15,000, the earliest one will be deleted.
(7) Start the PSW and execute the ping command at command prompt* to check that the PSW
and the device can communicate with each other.
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2.5 Log 2-656 Version 1.2
Table 1 6. Precautions and restrictions

Log Option Description • When the device is in UI Diag (CE) Mode, no job log can be acquired.
• As to the machine with EP (EP-DX/EP-BB, etc.), after the value in the NVM (Chain-Link No.
Debug Log Collection Collects debug logs that were automatically saved on HDD at
700-355) is changed, it becomes possible to acquire a log of IIT/IOT. After acquiring a log, be
occurrences of system failures. The HDD saves 20 debug logs
at max. When the number of debug logs exceeds 20, the earli- sure to return the NVM to its former value. Otherwise, EP Alert may not be properly issued.
est one will be deleted. • When the device is in Power Save Mode, logs may not be acquired. Before starting log acqui-
sition, be sure to clear Power Save.
Debug Log Generation before Debug Generates a debug log based on the current device informa-
Log Collection tion and then writes it onto HDD. • Operating another window during debug log creation makes the progress bar inoperative.
However, it is internally operating, so wait until the log acquisition is complete.
Rewritten System Data Log Collection Collects logs of system data (Chain-Link) automatically rewrit-
ten at updates of firmware through EP-BB. • The default folder set up in the log destination is the WORK folder under another folder that
contains CoPAnDA2. If a folder is specified that does not exist in the log destination, log files
will be saved into the default folder.
(10) Press down the "Start acquiring logs" button.
• Logs of rewritten system data are deleted after reports are collected. Therefore, if a series of
(11) When acquiring the logs is complete, there appear the name of the file where the logs are
log collections are carried out, no log of rewritten system data can be acquired at the second
saved, and the acquisition results. Check that the logs are acquired properly.
collection and afterward.
If log acquisition has failed or the targeted log does not exist, the Result box displays "fail".
Figure 2 j0rk41818
(12) Press down the [X] button at the upper right of the tool to finish it.
(13) Return the Device Power Save Timer settings (low power/sleep) to their original values.
(14) Return the device IP Address and the PSW IP Address to their original values.
(15) For the machine with EP (EP-DX/EP-BB, etc.), return the NVM below to its former value.
Chain-Link(700-355): 0->3
(16) Reconnect the cables to the device.
(17) Escalate the status by attaching the collected log files to the following reports. Also, as
required, obtain other reports such as a FAX activity report*.
• Machine History
• Job History Report*
• Configuration Report*
NOTE: *These are the customer fs confidential information and personal information.
2.6.1 Software Download
Follow "4.3 Adjustment: Upgrade Main Processor Firmware" in Service Manual to upgrade the Controller
software to the latest version.
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2.7.1 List of Collected Reports by Job Table 2
There are 2 types of Collecting report method. Report Name 1 2 3 4 5 6 7 8 9 10 11

Stored Document List Yes
[Collecting report by using [Logging/Extraction Tool. exe]] Receive Domain Restriction List Yes
1. At Copying Registered Address Dial List
• System Settings List Mailbox Registration List
• Job History Report Box Selector List
• Error History Report Secured Receive Report
• Fail Counter Report (CE) Job Flow Error Report
• Shutdown History Report (CE) Font List Yes
• Debug Report (CE) ART EX Form Registration List Yes
2. At Printing PCL Settings List Yes
NOTE: Depending on the printer, some lists cannot be retrieved. There is no need to retrieve the PCL Form Registration List Yes
lists that cannot be retrieved. PostScript Font List Yes
PostScript Logical Printer Registration List Yes
The meanings of the numbers shown in the following table are as follows:
PDF Settings List Yes Yes
Table 1 HP-GL/2 Settings List Yes
Name HP-GL/2 Logical Printer/Memory Registration Yes
List
1 Common
HP-GL/2 Pallet List Yes
2 ART EX
TIFF Settings List Yes
3 PCL
TIFF Logical Printer Registration List Yes
4 PostScript
ART IV, ESC/P User Defined List Yes Yes Yes
5 HP-GL/2
ESC/P Settings List Yes
6 TIFF
ESC/P Logical Printer/Memory Registration Yes
7 ART IV List
8 ESC/P PC-PR201H Settings List Yes
9 PR201H PC-PR201H Logical Printer/Memory Registra- Yes
10 PDF Bridge tion List
11 Media Print Media Print Settings List Yes
NOTE: Obtain only at System Fail.
3. At Scan/Fax/Internet Fax
Table 2
Report Name 1 2 3 4 5 6 7 8 9 10 11
System Settings List Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Extended Features Settings List
Job History Report Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Error History Report Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Fail Counter Report (CE) (Note) Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Shutdown History Report (CE) Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Debug Report (CE) Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
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2.7 List of Collected Reports by Job 2-660 Version 1.2
NOTE: Depending on the printer, some lists cannot be retrieved. There is no need to retrieve the
lists that cannot be retrieved.
CAUTION
The lists below may contain important customer data of the customer. For such lists, ensure to
check with the customer before taking them back to the company.
Also, contact Support G for confirmation. Never decide what to do by yourself.
Table 3
Fax Scan Internet Fax
Extended Features Settings List Yes Yes Yes
Job History Report Yes Yes Yes
Error History Report Yes Yes Yes
Fail Counter Report (CE) (Note) Yes Yes Yes
Shutdown History Report (CE) Yes Yes Yes
Debug Report (CE) Yes Yes Yes
Stored Document List Yes Yes
Receive Domain Restriction List Yes
Registered Address Dial List Yes Yes Yes
Mailbox Registration List Yes Yes Yes
Box Selector List Yes
Secured Receive Report Yes Yes
Job Flow Error Report Yes Yes Yes
Activity Report Yes
Unsend Report Yes
Broadcast Report Yes
Relay Broadcast Report Yes
Protocol Monitor (CE) Yes
Transmission Report Yes
Job Template List Yes
Internet Fax Monitor Kit Yes
Internet Fax Unsend Report Yes
NOTE: Obtain only at System Fail.
Collecting Report by using [copanda.exe].

Report information described below is collected as one file.
But gathered information are depends on MC model, configuration and Option installed or not.
NOTE: Since log data that are collected by using this function correspond to customer's classified infor- Table 4
mation and personal data, be sure to obtain approval from a customer when using this function. No Type Remarks
The following data are targeted when this function is used.
5 Report* Collectable as data from DMPYoko-
• Printer settings list hama
Table 4
• Job history report
No Type Remarks
• Error history report
1 ESS Log Same as conventional machines • HFSI counter report (CE)
2 IIS Log Add from DMPYokohama • Jam counter report (CE)
3 IOT Log Add from DMPYokohama • Fail counter report (CE)
4 Job Log* Add from DMPYokohama • Shutdown history report (CE)
• Debug log report (CE)
• Stored document list
• Receive domain restriction list
• Extended function setting list
• Registered destination list
• Mailbox registration list
• Box selector list
• Counter report by function
• Total count report by job
• Total count management report for copy
• Total count report for printer
• Font list
• ART EX form registration list
• PCL setting list
• PCL macro registration list
• PostScript logical printer registration list
• PDF setting list
• HP-GL/2 setting list
• HP-GL/2 logical printer/memory registration list
• PC-PR201H setting list
• PC-PR201H logical printer/memory registration list
• Total count management report for printer
• Comment registration list
• Total count management report for fax
• Job template list
• Total count management report for scan
* Customer's classified information and personal data
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Chapter 3 Image Quality Troubleshooting
3 Image Quality Troubleshooting
3.1 Introduction IQ-37 Heat Haze/Mock Heat Haze................................................................................. 29
3.1.1 Contents of Chapter 3 ........................................................................................... 3 IQ-38 Poor Reproducibility of Fine Lines (IOT Image Quality) ....................................... 31
3.1.2 Test Pattern........................................................................................................... 3 IQ-39 Unevenness Correction Within Image Area (IOT Image Quality)......................... 32
3.1.3 Image Quality Troubleshooting ............................................................................. 4 3.2.2 Notes on Image Quality Restrictions ..................................................................... 36
3.1.4 Test Pattern........................................................................................................... 4 3.2.3 Cycle Table ........................................................................................................... 38
3.2 Image Quality Troubleshooting

3.2.1 Image Quality Entry FIP
Using This Image Quality Troubleshooting ..................................................................... 5
IQ-1 White Streaks in SS Direction (Dirt, Scratches) ..................................................... 7
IQ-2 IN-OUT Density Difference..................................................................................... 7
IQ-3 Chip/Half Chip Blanks ............................................................................................. 8
IQ-4 SLED Transfer Failure............................................................................................. 8
IQ-5 Tapes Not Peeled.................................................................................................... 9
IQ-6 Charging Roll Pitch White Stripes - 1 ...................................................................... 9
IQ-7 Charging Roll Pitch White Stripes - 2 ...................................................................... 10
IQ-8 Photoreceptor Pitch Color Stripes ........................................................................... 10
IQ-9 Background on Coated Paper ................................................................................. 11
IQ-10 Toner Droplet Contamination ................................................................................ 11
IQ-11 Smear on Heavyweight ......................................................................................... 12
IQ-12 Rough Black .......................................................................................................... 12
IQ-13 Moist Paper Transfer Failure................................................................................. 13
IQ-14 Toner Contamination at Lead/Tail Edge................................................................ 13
IQ-15 Multi Color Transfer Failure................................................................................... 14
IQ-16 Tail Edge Transfer Failure..................................................................................... 15
IQ-17 MWS (Side 2) (Micro White Spots) ....................................................................... 16
IQ-18 Color Stripes.......................................................................................................... 16
IQ-19 Wetting .................................................................................................................. 17
IQ-20 White Streaks in Process Direction/Dropping Density (XERO/CLN).................... 17
IQ-21 Moist Paper Wrinkles (Fuser)................................................................................ 18
IQ-22 Lines on Coated Paper (EXIT) .............................................................................. 18
IQ-23 Caterpillar Mark (Transfer) .................................................................................... 19
IQ-24 Background (IPS) .................................................................................................. 19
IQ-25 Light Ink Support (IPS) .......................................................................................... 21
IQ-26 Highlight Density Reproduction (NVM Darken +3) (IPS)...................................... 22
IQ-27 Highlight Density Reproduction (NVM Lighten +3) (IPS)...................................... 23
IQ-28 Bleed on Tracing Paper (IPS) .............................................................................. 24
IQ-29 Dual Color Copy (IPS).......................................................................................... 24
IQ-30 CVT Streaks (IPS)................................................................................................. 25
IQ-31 Copy: Gradation Jump in Text & Photo (IPS)....................................................... 26
IQ-32 Scan: Smeared Text, JPEG Mosquito Noise (IPS) .............................................. 26
IQ-33 Moire In Text Mode (Fine) BW Scan/Fax For 133 lpi Originals (IPS)................... 27
IQ-34 Copy: Bleed on 2 Sided Document (IPS) ............................................................. 27
IQ-35 Copy: Platen Background (IPS) ............................................................................ 28
IQ-36 White Streaks Due to Trimmer Jam (DEVE) ........................................................ 28
Version 1.2 2010/08

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Image Quality Troubleshooting
Image Quality Troubleshooting ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
3-2 Version 1.2
3.1.1 Contents of Chapter 3 3.1.2 Test Pattern
1. Chapter 3 Image Quality Troubleshooting is composed of two sections: Test Pattern and Image The following are the test patterns that are used.
Quality Troubleshooting.
2. The Test Pattern section contains test charts for checking the quality of copied images, and built-in 1. The copy quality check mainly uses the Test Pattern (color A3) (499T276).
test patterns for checking the quality of prints. 2. For copy quality check, Plain paper is used.
3. The Image Quality Spec section contains the types of test patterns that are used and the image 3. The print quality check uses the IOT Built-in Test Patterns in the IOT PWB ROM and the System
quality judgment procedures. Built-in Test Patterns in the Controller ROM.
4. The Image Quality Troubleshooting section describes the causes of image quality failures and the 4. The Built-in Test Patterns are printed using Diag Mode DC612: Test Pattern Print. Plain paper is to
troubleshooting procedure for them. be used for printing.
NOTE: Refer to Chapter 6 General for Spec values of the IIT (image scanning unit).
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3.1.3 Image Quality Troubleshooting 3.1.4 Test Pattern

Check the fault sample that is obtained during visit or the one that is provided by the customer and The following lists the types and applications of the test patterns.
proceed with the appropriate FIP.
< IOT >
Before outputting to the IOT, change the value of NVM 870-207 from "11" to "7".
NOTE: The NVM value must be set each time because it returns to default whenever the power is turned
OFF then ON.
Table 1 IOT Built-in Test Patterns

No. Pattern Name Overview
1 90° Grid Alignment measurement
2 Slanting Grid For checking the reproducibility of diagonal lines
3 A1 Patch Pattern For visual checking of Regi Control A1 Patch
4 B Patch Pattern For visual checking of Regi Control B Patch
5 C Patch Pattern For visual checking of Regi Control C Patch
7 C-TRACS Check PG For calibration, gradation pattern for Print calibration
9 Procon PG Gradation, Defect detection
10 16-Gradation PG Defect detection IOT
11 Full Halftone Defect detection
12 Single K Full Halftone Defect detection at single K mode
13 Drum Pitch Halftone Defect detection/for shipment inspection
14 LPH Line Adjustment Chart (found in For LPH line detection
IOT)
15 LPH Line Adjustment Chart (found in For LPH line detection and for identifying causes of
LPH) Video data failure
16 X'talk Evaluation Chart (for failure For detection of LPH power-related defects IOT
analysis)
< Controller >
Table 2 Controller Built-in Test Patterns

No. Pattern Name Overview
51 Simple Binary Calibration PG For simple calibration, simple gradation pattern for
Print calibration
52 Multi-value Simple Calibration PG For simple calibration, simple gradation pattern for
Print calibration
53 Binary C-TRACS Check PG (Print) For calibration, gradation pattern for Print calibration
54 Binary Procon PG Gradation, Defect detection
55 Multi-value C-TRACS Check PG (Print) Gradation pattern for Print calibration
for Calibration
56 Multi-value Procon PG Gradation, Defect detection
60 Ladder Pattern (Multi-value) Defect detection/Banding
Table 1
Using This Image Quality Troubleshooting Image Quality Problem SUB Symptoms FIP
Perform the following procedure to check the fault sample that is obtained Toner Droplet Contamination Developer A contamination consisting of random spatters IQ-10
of toner in sizes of a few millimeters.
during visit or the one that is provided by the customer and proceed with the
Smear on Heavyweight Transfer When the lead edge of paper reaches the IQ-11
appropriate FIP. Secondary Transfer, it immediately increases
1. Compare the NG samples with "NG Image Samples" in this chapter to determine the problem, then the Secondary Transfer section load and causes
check the parts that may be the cause of the NG image quality. the IBT Drive Roll speed to change (decrease in
2. When the problem cannot be determined or there was no corresponding NG sample in 1 above, speed). This change in speed changes the
proceed to the corresponding FIP below to repair the problem. difference in relative speed between the
Photoreceptor and the IBT Belt surface in the
Table 1 K-color Primary Transfer section, hence creating
a smear (distorted image).
Image Quality Problem SUB Symptoms FIP
Rough Black Transfer On paper that is not flat or has poor hue, the IQ-12
White Streaks in SS Direction LPH At Cin50% and Cin30%, the lines in the process IQ-1
toner may not have been transferred properly
(Dirt, Scratches) direction have reversed black and white colors. due to the irregular paper surface, creating a
Width is approx. 1mm.
rough transferred image.
IN/OUT Density Difference LPH The densities between the IN and OUT sides IQ-2
Moist Paper Transfer Failure Transfer The resistance is lowered because the paper is IQ-13
are different.
moist. The K color contains carbon that causes it
Chip/Half Chip Blanks LPH Blank areas in sizes of 2.7mm or 5.4mm. IQ-3 to have larger dielectric loss, and hence it
SLED Transfer Failure LPH Black stripes and blank areas (stripes) appear IQ-4 requires a different electrical field from the other
repeatedly in units of 2.7mm. They appear by colors. There is no latitude because the
half chip units. difference in required electrical field between
Tapes Not Peeled LPH The highlight portions are too obvious. The IQ-5 multi color and K color is larger than the
whole paper seems to be filled with stripes. difference between paper resistance and toner
resistance.
Charging Roll Pitch White XERO If the BCR is deformed at the BCR and IQ-6
Stripes - 1 Photoreceptor NIP sections (NIP pressure is Toner Contamination at Lead/ Transfer Lead Edge: Paper lead edge contacts the Belt IQ-14
larger compared to SanRemo), the trace may Tail Edge when it is transported from REGI to Transfer.
appear as thin white stripes in the FS direction Tail Edge: The tail edge of Paper that loops
on the highlight portion at the Charging Roll between the Transfer-Fusing sections, at the
Pitch. release of the Secondary Transfer NIP, moves
Charging Roll Pitch White XERO If the substances contained in the CLN-Roll get IQ-7 opposite to the feed direction and contacts the
BTR surface, or bounds up and contacts the Belt
Streaks - 2 stuck to the BCR at the BCR and CLN-Roll NIP
sections, the resistance on the BCR gets Multi Color Transfer Failure Transfer Paper that has had its Side 1 fused has a IQ-15
reduced and may cause the appearance of reduced percentage of moisture content, which
white stripes in the FS direction. increases its electric resistance. Since the
resistance in the Secondary Transfer section
Photoreceptor Pitch Color XERO/ Vibrations during the Drum CRU transportation IQ-8
also increases by lower humidity or over time,
Stripes CLN may cause scrapes and friction in the BCR and
the Photoreceptor, resulting in leftover the required electrical field may not be attained,
especially in the early mornings (low humidity
electrostatic memory on the Photoreceptor,
environment). This is because the setting is to
which generates thin white streaks in the FS
direction on the highlight portion at the keep the MWS within the limit.
Photoreceptor Pitch. Tail Edge Transfer Failure Transfer The paper tail edge, after the Secondary IQ-16
Limit sample: SIR.84.00, < (incl.) G3 level Transfer NIP has been released, bounded up
due to the fusing stroke effect and re-transfers to
Background on Coated Paper Developer Compared to Plain Paper, background is a lot IQ-9
more visible on Coated Paper. the Intermediate Transfer Belt.
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3.2.1 Image Quality Entry FIP 3-6 Version 1.2
Table 1 Table 1
Image Quality Problem SUB Symptoms FIP Image Quality Problem SUB Symptoms FIP
MWS (Side2) Transfer When the resistance in the Secondary Transfer IQ-17 CVT Streaks IPS Dirt such as paper dust is generated at the IQ-30
(MicroWhiteSpots) section is high, e.g. in the early mornings DADF scan position. The streaks in the SS
(low humidity environment), the transfer latitude direction are created when that contamination is
between multi color and mono color is narrow scanned.
and the setting voltage favors multi color. In Copy: Gradation Jump in Text & IPS In the BW and Text & Photo Copy mode, IQ-31
other words, the voltage is a little high for mono Photo gradation jump occurs on 100-line photo
color, and this causes the Transfer NIP documents.
discharge phenomenon that creates the white Scan: JPEG Mosquito Noise IPS Color texts are blurred and mosquito noise is IQ-32
spots.
generated around the texts due to JPEG
Color Stripes Transfer Presence of paper dust in between the IQ-18 compression.
Intermediate Transfer Belt and the CLN Blade
Moire In Text Mode (Fine) BW IPS When a document with tint on the whole paper IQ-33
causes poor cleaning. Scan/Fax For 133 lpi Originals or a background image is scanned using Fax
Wetting Fuser Distorted image may appear at one side or both IQ-19 Text mode in High Quality (Fine), the file size or
sides of the paper tail edge when printing the Fax transmission time may increase
halftone fill. drastically.
White Streaks in Process XERO/ IQ-20 Copy: Bleed on 2 Sided IPS Bleed occurs in the Copy BW and Text mode. IQ-34
Direction/Dropping Density CLN Document
Moist Paper Wrinkles Fuser When moisture gets into vertical grained paper, IQ-21 Copy: Platen Background IPS When A4 stark white paper such as J Paper/ IQ-35
paper waves occurs at the tip of short edge side. Premier 80 is scanned into A3 when in Copy BW
If the paper enters the Fuser Nip in this Text mode and AE is ON, the platen back
condition, the Fuser Nip cannot feed the paper density is reproduced outside of the copy range.
properly, resulting in wrinkles.
White Streaks Due to Trimmer Developer IQ-36
Lines on Coated Paper EXIT When HW Gloss paper is output to Exit 1 using IQ-22 Jam
the 2 Sided mode in high temperature/high
Heat Haze/Mock Heat Haze Transfer IQ-37
humidity environment, its Side 1 gets rubbed
against the Exit Gate, resulting in lines. Poor Reproducibility of Fine IOT IQ-38
Lines Image
Caterpillar Mark Transfer IQ-23
Quality
Background IPS The default background suppression function is IQ-24 Unevenness Correction Within IOT IQ-39
unable to fully remove the background.
Image Area Image
Light Ink Support IPS This is used to copy an image to be lighter than IQ-25 Quality
the current BW Copy settings; e.g. when using
light ink.
Highlight Density Reproduction IPS This is used to reproduce the highlight (light IQ-26
(NVM Darken +3) colors) in darker shade.
Highlight Density Reproduction IPS This is used to reproduce the density in lighter IQ-27
(NVM Lighten +3) shade.
Bleed on Tracing Paper IPS When copying or scanning Tracing Paper IQ-28
document, bleed or background occur around
the texts.
Dual Color Copy IPS When using Dual Color (Red/Black Copy) in IQ-29
Copy Service, the Yellow marker pen is
reproduced differently from the previous model
Able1401 α.
IQ-1 White Streaks in SS Direction (Dirt, Scratches) IQ-2 IN-OUT Density Difference
At Cin50% and Cin30%, the lines in the process direction have reversed black and white colors. Width is The densities between the IN and OUT sides are different.
approx. 1mm.
Figure 1 j0ki31001
Figure 1 j0ki31000
[Cause for In/Out density difference]
[Cause for stripes] 1. The LPH Z direction positioning pin is not in contact with the Photoreceptor.
This is caused by dirt or scratches. 2. Failure in the retract mechanism.
3. The positioning plate cannot fit in.
[Corrective action] 4. The LPH positioning pin is bent.
1. Clean the SLA surface. 5. The tip of the pin is contaminated.
2. Replace the LPH. 6. Check whether the section that contacts the Xero CRU bearing of the Developer Housing Assembly
NOTE: This must be separated from Deve trimmer jam. Do not replace the LPH without consideration. is abnormal.
Reference: Cin50% and Cin30% half tones can be printed by using DC612-14.
[Corrective action]
1. Replace the LPH.
Reference: Because the phenomenon is similar to the case in IQ-28, it is good to refer to IQ-28 as well. 2. Replace the CRU.
NOTE: As the retract mechanism for the LPH also acts as the Retract Mechanism for the Deve, it may
also cause Deve positioning failure.
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IQ-3 Chip/Half Chip Blanks IQ-4 SLED Transfer Failure

Blank areas with sizes of 2.7mm or 5.4mm. Black stripes and blank areas (stripes) appear repeatedly in units of 2.7mm. They appear by half chip
units.
Figure 1 j0ki31002
Figure 1 j0ki31003
[Cause]
Poor contact within the LPH. (FPC) [Cause]
Power source failure. LED Chip failure.
[Procedure]
1. Perform 061-374 to 377. Does LPH Chip Fail occur? [Procedure]
2. Is the blank area in units of chips or half chips? (The DC612-15 has a scale in half chip units. 1. Is 5V output from the MD PWB J532?
Check whether it matches.) 2. Is the connection between the MD Board and the LPH normal?
[Corrective action] 3. Use DC402 to check the EEPROM data.
1. Replace the LPH. [Corrective action]
1. Check the MD - LPH connection.
2. Check the power source.
3. Replace the LPH.
4. Replace the power source.
Reference: Although this could be due to a failure of the power source, in most cases, it can be repaired
by replacing the LPH.
IQ-5 Tapes Not Peeled IQ-6 Charging Roll Pitch White Stripes - 1
The highlight portions are too obvious. The whole paper seems to be filled with stripes. In the BCR and Photoreceptor NIP sections, when the BCR is deformed, the trace may appear as thin
white stripes in the FS direction on the highlight portion at the Charging Roll Pitch.
Figure 1 j0ki31004
Figure 1 j0wa31013
[Cause]
The SLA surface protective tape is not peeled off. [Cause]
This problem may occur with New Drum CRU that has been stored for a long time.
[Procedure]
It also occurs when the MC has rested in a high temperature environment for a long time. (Halftone
1. Remove the LPH to check whether any protective tape remains on the SLA.
image)
[Corrective action]
1. Peel off the tape. [Procedure]
Reference: Do not forget to check for and peel off any tape when replacing the LPH (spare part). 1. On a halftone image, check that lines with 38mm pitch appear in the FS direction.
[Corrective action]
1. Make approx. 10 to 30 printouts.
2. Verify that no lines appear.

3-9
2010/08
IQ-7 Charging Roll Pitch White Stripes - 2 IQ-8 Photoreceptor Pitch Color Stripes
If the substances contained in the CLN-Roll get stuck to the BCR at the BCR and CLN-Roll NIP sections, Vibrations during the Drum CRU transportation may cause scrapes and friction in the BCR and the
the resistance on the BCR gets reduced and may cause the appearance of white stripes in the FS Photoreceptor, resulting in leftover electrostatic memory on the Photoreceptor, which generates thin
direction. white streaks in the FS direction on the highlight portion at the Photoreceptor Pitch.
Figure 1 j0wa31014 Figure 1 j0wa31015
[Cause] [Cause]
This may occur when the MC has been resting for a long time or in the early mornings. (Halftone image) This problem may occur right after the replacement of Drum CRU. (Occurs at Halftone image quality)
[Procedure] [Procedure]
1. On a halftone image, check that lines with 38mm pitch appear in the FS direction. 1. On a halftone image, check that lines with 94mm pitch appear in the FS direction.
2. If the problem persists after you make approx. 10 to 30 printouts, this may be a case of "IQ-15 [Corrective action]
White Stripes". Perform the solution in IQ-15. → This disappears over time.
1. Make approx. 10 to 30 printouts.
[Corrective action] → If the fault lies with the Y, M, or C Drum, print Full Color images. If it is with the K Drum, print
1. Make approx. 10 to 30 printouts. either Full Color or Black & White images.
Reference: If the fault lies with the Y, M, or C Drum, print Full Color images. If it is with the K Drum,
print either Full Color or Black & White images.
2. Restore mode (NVM switch) → Set the NVM (Drum Del SW) 751-280 to "2". (Default is "0") When
"2" is selected, the sequence is performed (after an 8 hour rest) at power ON or when the system
returns from Sleep.
Reference: NVM (Rest Time) allows you to set how many rest hours should pass before the
sequence is performed.751-287 Default: "8" (after 8 hours). It is recommended to set this to the
maximum value - "30".
IQ-9 Background on Coated Paper IQ-10 Toner Droplet Contamination
Compared to Plain Paper, background is a lot more visible on Coated Paper. A contamination consisting of random spatters of toner in sizes of a few millimeters.
[Cause]
Paper types with better surface flatness (better transfer ability) and better toner absorption ability has
more stress.
[Procedure]
1. Verify that the background level is worse than that on Plain Paper.
[Corrective action]
1. Increase the background voltage by 10 to 20V to reduce background on the Drum. However, this
will sacrifice the reproducibility of fine lines and highlight sections.
2. Enter the Diag Mode and change the value of NVM 753-090 ~ 093 (in order of YMCK) from 110
(default) to 120.
3. After changing the NVM, turn the power OFF and ON and re-enter the Diag Mode to perform Procon
"On" Print.
4. Obtain a verification sample (using Coated paper).
If there has been improvement → End
If there has been no (or very little) improvement → repeat Step 2 and change the NVM value to 130. Figure 1 j0wa31017
Perform Steps 3 and 4.
NOTE: [Cause]
• Perform this only for the color that is causing problem on the printout. This happens when the Developer Unit Cover is badly contaminated. The Cover is likely to be
contaminated when there are rapid changes in humidity or a certain amount of low and high density
• However, this change in NVM value will sacrifice the reproducibility of fine lines and highlight
images are copied repeatedly.
sections. (The sacrifice is larger for NVM value of 130.)
• If the background became worse instead after changing the NVM values, restore the NVM values to
their original values.
[Procedure]
1. Clean the Upper Cover of the Deve Housing.
2. Clean the Trimmer Cover of the Deve Housing.
[Corrective action]
1. If the trouble persists after performing the above procedure, contact PSC at TS section via PSS.

3-11
2010/08
IQ-11 Smear on Heavyweight IQ-12 Rough Black

When the lead edge of paper reaches the Secondary Transfer, it immediately increases the Secondary On paper that is not flat or has poor hue, the toner may not have been transferred properly due to the
Transfer section load and causes the IBT Drive Roll speed to change (decrease in speed). This change irregular paper surface, creating a rough transferred image.
in speed changes the difference in relative speed between the Photoreceptor and the IBT Belt surface in
the K-color Primary Transfer section, hence creating a smear (distorted image).
Figure 1 j0wa31019
Figure 1 j0wa31018 [Cause]

This occurs in modes other than Transparencies.
[Cause]
This occurs in the BW mode for Heavyweight Paper. [Procedure]
1. Change the Secondary Transfer voltage setting up or down, then compare the hue to the paper with
[Procedure] defective image.
1. Check that a 1mm-wide line in SS direction appears at the position 130mm away from the paper [Corrective action]
lead edge.
1. Change the paper to a flatter one or one with a better hue.
Reference: This can be easily checked by printing a halftone image that evenly covers the whole sheet.
2. Apply the Secondary Transfer voltage user offset specifications.
[Corrective action] Reference: Refer to the User Offset UI Operation Instructions and make the following settings:
(1) "Maintenance/Inspection" → "Max Setup" → "User Offset" feature
1. In "DC131 NVM Read/Write":
(2) While the nominal value is "6", perform variable output (between 1 and 16, low to high voltage)
Change 740-134: Plain D Smear Countermeasure Switch from "0" to "1".
for secondary voltage, and register the optimal value.
Change 740-135: Plain G Smear Countermeasure Switch from "0" to "1".
Change 740-136: Heavyweight S Smear Countermeasure Switch from "0" to "1".
Change 740-137: Extra Heavyweight S Smear Countermeasure Switch from "0" to "1".
Change 740-140: Productivity Change Switch from "0" to "1".
(Heavyweight Smear Countermeasure) * This is valid only for 25-sheet and 35-sheet models.
NOTE: Note that the above NVM change causes the IOT to operate in the FC mode, regardless of the
color mode setting (Color Priority, BW Priority, ACS) in the Controller, when performing monochrome
printing for "Extra Heavyweight and HW Gloss" in 35-sheet models and "Extra Heavyweight, HW Gloss,
and Transparencies" in 25-sheet models.
IQ-13 Moist Paper Transfer Failure IQ-14 Toner Contamination at Lead/Tail Edge
The resistance is lowered because the paper is moist. The K color contains carbon that causes it to have Lead Edge: Paper lead edge contacts the Belt when it is transported from REGI to Transfer.
larger dielectric loss, and hence it requires a different electrical field from the other colors. There is no
latitude because the difference in required electrical field between multi color and K color is larger than Tail Edge: The tail edge of Paper that loops between the Transfer-Fusing sections, at the release of the
the difference between paper resistance and toner resistance. Secondary Transfer NIP, moves opposite to the feed direction and contacts the BTR surface, or bounds
up and contacts the Belt
Figure 1 j0wa31019
Figure 1 j0wa31020
[Cause]
This occurs when the paper that has been kept in a high humidity environment (moist paper) is fed. [Cause]
Toner contamination suddenly appears on the 2nd BTR or Belt (background)
[Procedure]
1. Print using freshly unpacked paper of the same type as the defective paper, then compare the [Procedure]
roughness and blank areas for K color and single color. 1. Run 1 Sided print to check on which side (transfer side or side 2) does the contamination exists.
[Corrective action] [Corrective action]
1. Be sure to use freshly unpacked paper. 1. To prevent the background, set to widen the cleaning field.
NOTE: Since widening the cleaning field causes the repeatability of fine lines to deteriorate, take
the balance into consideration when widening.
2. Enter the Diag Mode and change the value of NVM 753-090 ~ 093 (in order of YMCK) from 110
(default) to 120.
3. After changing the NVM, turn the power OFF and ON and re-enter the Diag Mode to perform Procon
"On" Print.
4. Obtain a verification sample (using Coated paper).
If there has been improvement → End
If there has been no (or very little) improvement → repeat Step 2 and change the NVM value to 130.
Perform Steps 3 and 4.

3-13
2010/08
NOTE: IQ-15 Multi Color Transfer Failure

• Perform this only for the color that is causing problem on the printout.
Paper that has had its Side 1 fused has a reduced percentage of moisture content, which increases its
• However, this change in NVM value will sacrifice the reproducibility of fine lines and highlight electric resistance. Since the resistance in the Secondary Transfer section also increases by lower
sections. (The sacrifice is larger for NVM value of 130.) humidity or over time, the required electrical field may not be attained, especially in the early mornings
• If the background became worse instead after changing the NVM values, restore the NVM values to (low humidity environment).
their original values.
Figure 1 j0wa31021
[Cause]
Due to the characteristics of the EA-ECO Toner, high Rsys (in the early morning low temperature and low
humidity environment) requires a transfer voltage for the areas where multiple transfers and MWS cannot
be used at the same time. Because the machine is adjusted for Multiple Transfer Priority by default, MWS
may be visible from Side 1.
[Procedure]
1. Verify that the hue on Side 2 becomes lighter when printing a high density image in a low
temperature and low humidity environment.
2. Change the Secondary Transfer voltage setting up or down, then compare the hue to the paper with
defective image.
[Corrective action]
1. Increase the Secondary Transfer voltage by decreasing the single color density or by changing the
permissible range for MWS.
2. Apply the Secondary Transfer voltage user offset specifications.
Reference: UI Operation Instructions for User Offset.
(1) "Maintenance/Inspection" → "Max Setup" → "User Offset" feature
(2) While the nominal value is "6", perform variable output (between 1 and 16, low to high voltage)
for secondary voltage, and register the optimal value.
(3) Nominal 200V/1 step and 747-019/020: Change the step width.
NOTE: Although the user offset is helpful, it deteriorates multiple transfers because they cannot be IQ-16 Tail Edge Transfer Failure
used at the same time. Also, because this problem recovers when the Rsys gets lowered as the
machine internal temperature rises, the user offset adjustment cannot be recommended. Recovery The paper tail edge, after the Secondary Transfer NIP has been released, bounded up due to the fusing
stroke effect and re-transfers to the Intermediate Transfer Belt.
can be faster by using condensation (plus, Tray Heater).
Figure 1 j0wa31022
[Cause]
This problem can occur in any environment.
[Procedure]
1. Rough image or blank area (in SS direction) occurs for images within 10mm (including margins)
from the paper tail edge.
[Corrective action]
1. There is no corrective action.

3-15
2010/08
IQ-17 MWS (Side 2) (Micro White Spots) IQ-18 Color Stripes

When the resistance in the Secondary Transfer section is high, e.g. in the early mornings (low humidity At Cin50% and Cin30%, the lines in the process direction have reversed black and white colors. Width is
environment), the transfer latitude between multi color and mono color is narrow and the setting voltage approx. 1mm.
favors multi color. In other words, the voltage is a little high for mono color, and this causes the Transfer
NIP discharge phenomenon that creates the white spots.
Figure 1 j0wa31024
Figure 1 j0wa31023 [Cause]

This occurs when a paper that is prone to flaking is fed.
[Cause]
Occurs on Side 2 in a low humidity environment. This is likely to occur at high R/L.
1. Verify that the micro white spots appear on Side 2 in a low humidity environment. 1. Remove the IBT CLN to check if foreign substances exist at the tip of the Blade.
2. If using the NVM to decrease the Secondary Transfer voltage for the paper type being used solves 2. If the side that is opposite to the Intermediate Transfer Belt has toner scrapes or if the color stripes
it, then it can be identified as this problem. disappear after the tip of the Blade is cleaned, it can be identified as this problem.
1. Use the NVM to decrease the Secondary Transfer voltage as a trade-off with the multi color. 1. Change the NVM to change the frequency and amount of Intermediate Transfer Belt reverse
2. Apply the Secondary Transfer voltage user offset specifications. rotation.
UI Operation Instructions for User Offset. Reference: In the basic settings, the reverse rotation starts at job end after 70 printouts.
(1) Reverse Rotation Switch NVM 746-020:
1. "Maintenance/Inspection" → "Max Setup" → "User Offset" feature 0: Reverse at Job End
2. While the nominal value is "6", perform variable output (between 1 and 16, low to high voltage) for 1: Reverse during Job
secondary voltage, and register the optimal value.
2: Do not Reverse
3. Nominal 200V/1 step and 747-019/020: Change the step width.
(2) Lowering the value of Reverse Rotation Frequency Change NVM: 746-125 (Reverse Rotation
Execution pv at Job End) increases the frequency. Nominal 7000 (= 70 pv)
(3) Reverse Rotation Time Change NVM: 746-021; Nominal 150; Increasing this value increases
the reverse rotation time.
IQ-19 Wetting IQ-20 White Streaks in Process Direction/Dropping Density
Distorted image may appear at one side or both sides of the paper tail edge when printing halftone fill. (XERO/CLN)
Figure 1 j0ki31016
Figure 1 j0wa31027
[Cause]
[Cause]
This minor problem may occur with uniform images, such as like halftone fill. It is more likely to occur in
the early mornings, in a high temperature and high humidity environment, or when moist paper is used
[Procedure]
[Procedure] 1.
1. Compare with the image sample. [Corrective action]

[Corrective action] 1.
1. No special actions required.

Reference: Try not to print in the early mornings. Ask the customer to use fresh paper whenever
possible.

3-17
2010/08
IQ-21 Moist Paper Wrinkles (Fuser) IQ-22 Lines on Coated Paper (EXIT)
Lines are generated on Side 1 in 2 Sided mode.
Figure 1 j0ki31017 Figure 1 j0ki31005
[Cause] [Cause]
When moisture gets into vertical grained paper, paper waves occurs at the tip of short edge side. If the When HW Gloss paper is output to Exit 1 using the 2 Sided mode in high temperature/high humidity
paper enters the Fuser Nip in this condition, the Fuser Nip cannot feed the paper properly, resulting in environment, its Side 1 gets rubbed against the Exit Gate, resulting in lines.
wrinkles.
[Procedure]
[Procedure] 1. Check whether both sides are output to Exit 1.
1. Check the paper in the Tray for moistness and presence of waves at the lead edge in the Paper 2. During Side 2 output, check whether the Side 1 output direction is at the Tail Edge.
Feed direction.
If the above two conditions are met, this defect is likely to occur.
• Use fresh paper. 1. Change the output tray to the Exit 2 Tray or the Side Tray.
• Change the Paper Feed direction (LEF).
[Occurrence Mechanism]
• Use horizontal grained paper.
• When paper is output to Exit 1 in 2 Sided mode, the convex part of the paper that bowed due to the
corrugation of the Exit section makes contact with the Exit Gate, which generates brushed lines
from the middle to the Tail Edge on the upper side (Side 1) of the exiting paper.
This happens when the paper area that bowed due to corrugation makes contact with the Exit Gate.
Exit Gate
Output to Exit 1
Paper output direction
Upper side of the exiting paper in 2 Sided mode
IQ-23 Caterpillar Mark (Transfer) IQ-24 Background (IPS)
A phenomenon like background (e.g. background color or document bleed) may occur depending on the
document.
Figure 1 j0ki31018
Figure 1 j0ki31019
[Cause]
This is caused by low electric charge in toner. [Cause]
The default background suppression function is unable to fully remove the background.
A bit of changed electricity remains at Side 1 Tail Edge of lightweight paper in the C-Zone (stress
condition: DTS HSG warpage upper limit + higher side of the TC). [Procedure]
1. Set Background Suppression to "Enabled" and check whether background still occur on the
[Procedure] customer's document.
1. Compare with the image sample. [Corrective action]
[Corrective action] 1. Background Suppression Level Adjustment
1. Lower the TC and increase the primary (same as the heat haze/mock heat haze countermeasure). 1 Background Suppression: Default Table 1: Rough Standard for Suppression Levels
2. Because this may get worse during condensation, go through a few dozens of full image 2 Sided
sheets to handle it. Table 1
Suppression Rough Standard for Suppression Levels (documents with white background, or
Level level of effect on documents)
Output Color Color BW

Normal White paper such as P Bleed is reduced slightly.
paper
Higher (+1): Recycled White paper such as P paper, Recycled paper,
Default Newspaper
Higher (+2) Old recycled paper, Dark The suppression amount is more than Higher (+1).
recycled paper
Higher (+3) Newspaper (with some The suppression amount is more than Higher (+2).
bleed)

3-19
2010/08
Table 1 Reference: Description of NVM Settings

Suppression Rough Standard for Suppression Levels (documents with white background, or The NVM setting range is 12 bits, which are broken up into 4 bits for each scan method.
Level level of effect on documents) The NVM setting value is determined in binary first, and then converted to a decimal
number.
Output Color Color BW
Higher (+4) Newspaper Reduces background to the level at which pencil text
Example: The initial value 273 (decimal) indicates that the background suppression levels
(light text) can be read.
are 1 for all scan methods.
When the background suppression levels are 2 for all scan methods, it is = 546 (decimal)
* The contents in Table 1 are only rough standards. The suppression results may differ depending = 001000100010 (binary)
on the document.
When the background suppression levels are 3 for all scan methods: = 819 (decimal)
[Adjustment Method] = 001100110011 (binary)
1. The adjustment methods are different between Services and Output Colors. (Table 2) When the background suppression levels are 4 for all scan methods: = 1092 (decimal)
2 Adjustment = 010001000100 (binary)
• When adjusting the Text mode for Copy BW, Fax, and Scan BW, change the following
Table 2 Background Suppression Level Adjustment Method by Mode NVM values:
Service Output Color Adjustment Method Set different NVM values for (Normal, Pencil) and (Tracing Paper) in Text mode.
Copy Full Color Mode System Administrator Mode The description of the settings is the same as that for the Text & Photo mode.
BW CE Mode (NVM) 4 Chain-Link
Fax BW CE Mode (NVM)
Table 4
Scan Full Color Mode System Administrator Mode
Chain- Settings Initial
BW CE Mode (NVM)
Link NVM Names PSW Display Range Value Description
715-633 Background TP_BW_Copy_Fa 0~4095 273 Background Suppression Level
(1) Adjustment in System Administrator Mode
Suppression Offset x Offset Level of 0: Strength Level 0 (normal),
• Copy (Full Color) Adjustment Level for BW AE 1: Strength Level 1 (+1),
[Tools] → "System Settings" tab → [Copy Service Settings] → [Copy Control] → Copy, Fax, Binary 2: Strength Level 2 (+2),
[Background Suppression Level] Scan 3: Strength Level 3 (+3),
• Scan (Full Color) Adjustment Text Mode 4: Strength Level 4 (+4),
[Tools] → "System Settings" tab → [Scan Service Settings] → [Other Settings] → (Normal, Pencil 5~15 and above: Strength
[Background Suppression Level] Text) Level 0 (normal)
(2) Adjustment in CE Mode (NVM) 715-637 Background TP_BW_Copy_Fa 0~4096 273 Background Suppression Level
• When adjusting the Text & Photo mode for Copy BW, Fax, and Scan BW, change the Suppression Offset x Offset Level of 0: Strength Level 0 (normal),
Level for BW AE 1: Strength Level 1 (+1),
following NVM values:
Copy, Fax, Binary 2: Strength Level 2 (+2),
3 Chain-Link
Scan 3: Strength Level 3 (+3),
Text Mode 4: Strength Level 4 (+4),
Table 3
(Tracing Paper) 5~15 and above: Strength
Chain- Settings Initial Level 0 (normal)
Link NVM Names PSW Display Range Value Description
715-631 Background TP_BW_Copy_Fa 0~4095 273 Background Suppression Level (3) Precautions
Suppression Offset x Offset Level of 0: Strength Level 0 (normal), The following NVM settings do not change the background suppression level because their
Level for BW AE 1: Strength Level 1 (+1), operations are disabled.
Copy, Fax, Binary 2: Strength Level 2 (+2), 715-630, 632, 636, 638~641, 643, 645~649
Scan 3: Strength Level 3 (+3),
In addition, due to the mechanism of this function (Figure 1), backgrounds might not be
Text & Photo Mode 4: Strength Level 4 (+4),
suppressed up to the user's expectations on the following documents.
(Print, Photograph, 5~15 and above: Strength
Copy) Level 0 (normal) (1) Photo documents having their high density sections placed in the background detection
areas.
(2) The document contains dark frames or fringes. IQ-25 Light Ink Support (IPS)
(3) The document contains texts on dark background.
This is used to copy an image to be lighter than the current BW Copy settings; e.g. when using light ink.
(4) Negative document
* For the document types (1) and (2), the suppression level may be improved by changing the [Cause]
background suppression method from High Speed to High Quality. 1. Density adjustment cannot lighten images to the light ink level.
For the case of (3), density adjustment may be helpful.
[Procedure]
1. Consult with the customer to determine which (or all) level of Photo mode (Lighten +1 to +3) is to be
set with light ink support adjustment.
[Corrective action]
1. Change the NVM values listed in the following table to adjust the "Lighten +1", "Lighten +2", and
"Lighten +3" of Photo mode.
Table 1 Table of Light Ink Support

Chain-Link and Recommended Setting Value
Photo Mode "Lighten +3" [Chain-Link: 715-692]: 37 (recommended value)
Settable range: [0-64] (Default = 0)
Note 1) When 0 is set, the state is the same as when 64 is set.
Note 2) When 20 or lower is set, the result may be blank paper.
Figure 2 j0ki31008 Photo Mode "Lighten +2" [Chain-Link: 715-693]: 40 (recommended value)
Photo Mode "Lighten +1" [Chain-Link: 715-694]: 43 (recommended value)
Density Adjustment: Darkening the Highlight
NOTE: This countermeasure is only valid for Copy BW images.

3-21
2010/08
IQ-26 Highlight Density Reproduction (NVM Darken +3) (IPS) Table 1 Density Adjustment: Darkening the Highlight
This is used to reproduce the highlight (light colors) in darker shade. NVM Chain-
Link Service Mode How to Use
[Cause] 715-723 Fax Scan Color Scanning "BW" The highlight is reproduced darker when
1. To prevent background, the highlight reproducibility is adjusted. Original Type "Text" a value larger than the default value
Density "Darken +3" (128) is set.
[Procedure] The recommended value is 125.
1. No special actions required. The density of "Darken +3" and "Normal"
[Corrective action] may be reversed depending on the
1. Set the density adjustment to "Darken +1" ~ "Darken +3". setting value.
* When the highlight is not reproduced after performing the density adjustment in (1), it can be
* The NVM value adjustment is done by visually checking the copy or scan output while performing
adjusted by the following method:
the adjustment.
2. Set the background suppression to "Disabled".
* Although may cause background to appear, it improves the highlight reproducibility.
3. In the case of Copy Service, adjust the density by using "DC919: Color Balance Adjustment".
In the case of Scan Service, increase the "Scan Resolution".
* The highlight reproducibility is improved more with 600dpi than 200dpi.
4. The following describes the adjustment method that is only valid for Output Color "BW" and Original
Type "Text".
Density Adjustment: Darkening the Highlight
Table 1 Density Adjustment: Darkening the Highlight

NVM Chain-
715-720 Copy Output Color "BW" The highlight is reproduced darker when
Original Type "Text" a value larger than the default value
Density "Normal" (128) is set.
The recommended value is 120.
715-721 Copy Output Color "BW" The highlight is reproduced darker when
The density of "Darken +3" and "Normal"
may be reversed depending on the
setting value.
715-722 Fax Scan Color Scanning "BW" The highlight is reproduced darker when
IQ-27 Highlight Density Reproduction (NVM Lighten +3) (IPS) * The NVM value adjustment is done by visually checking the copy or scan output while performing
the adjustment."
This is used to reproduce the density in lighter shade.
[Cause]
No special actions required.
[Procedure]
[Corrective action]
1. Set the density adjustment to "Lighten +1" ~ "Lighten +3".
* When desired image quality cannot be obtained after performing the density adjustment in (1), the
following adjustment method is also available:
Countermeasure (2): In the case of Copy Service, adjust the density by using "Color Balance
Adjustment".
The following describes the adjustment method that is only valid for Output Color "BW" and Original
Type "Text".
Density Adjustment: Lightening
Table 1 Density Adjustment: Lightening

NVM Chain-
715-720 Copy Output Color "BW" The highlight is reproduced lighter when
715-721 Copy Output Color "BW" The highlight is reproduced lighter when
setting value.
715-722 Fax Scan Color Scanning "BW" The highlight is reproduced lighter when
715-723 Fax Scan Color Scanning "BW" The highlight is reproduced lighter when
setting value.

3-23
2010/08
IQ-28 Bleed on Tracing Paper (IPS) IQ-29 Dual Color Copy (IPS)
When copying or scanning Tracing Paper document, bleed or background occur around the texts. When using Dual Color (Red/Black Copy) in Copy Service, the Yellow marker pen is reproduced
differently from the previous model Able1401 α.
Current Machines including AP/DC-IV C5570G: Yellow marker pen is reproduced.
Able1401 α: Yellow marker pen is not reproduced.
Figure 1 j0ki31009
[Cause]
1. Because of the characteristics of Tracing Paper, shades are generated around the texts when
scanning using CCD.
Figure 1 j0ki31010
[Procedure]
1. No special actions required. [Cause]
[Corrective action] 1. For Able, Kutani, and later models, this defect is caused by the condition that the image processing
1. Use the Lightweight mode. space is different.
(1) Copy Service Settings [Procedure]
Perform the following procedure to display the Lightweight mode on the UI. 1. No special actions required.
[Tools] → "System Settings" tab → [Copy Service Settings] → [Copy Control] → [Corrective action]
[Original Type - See-Through Paper] → [Enabled] 1. Set NVM 715-668 to "1".
The Lightweight mode becomes selectable when "Output Color = BW" and "Original Type =
Text" are specified.
(2) Scan Service Settings
Change the following NVM values to enable the Lightweight mode.
NVM715-669 0: Normal → 1: Tracing Paper mode
Select "Color Scanning = BW" and "Original Type = Photo" for the Lightweight mode.
(The Lightweight mode button does not exist on the UI. It is attached as a background mode to
the Photo mode.)
IQ-30 CVT Streaks (IPS)
Figure 2 j0ki31011
Figure 1 j0ki31012
[Cause]
1. Dirt such as paper dust is generated at the DADF scan position. The streaks in the SS direction are
created when that contamination is scanned.
[Procedure]
1. Check whether dirt such as paper dust exists at the DADF scan position.
[Corrective action]
1. Clean it.

3-25
2010/08
IQ-31 Copy: Gradation Jump in Text & Photo (IPS) IQ-32 Scan: Smeared Text, JPEG Mosquito Noise (IPS)
In the BW and Text & Photo Copy mode, gradation jump occurs on 100-line photo documents. Color texts are blurred and mosquito noise is generated around the texts due to JPEG compression.
[Cause] [Cause]
As Text & Photo mode gives priority to 175 lpi halftone dots and text quality, Sharpen Edge is performed As the JPEG compression technique is for images, not texts, noise is easy to crop up when it is used to
for lower lpi. compress texts.
1. No special actions required. 1. No special actions required.
100-line document: Countermeasures 1. Set the compression mode from "Normal" to "Low Compression". (Secondary defect: The file size
becomes bigger.)
Table 1 100-line document: Countermeasures
Countermeasures Secondary Defect
Set the Original Type to "Photo". The text becomes blurred.
Select [Tools] → [Common Service Image quality of photographs deteriorate in [More Text] and [Text]
Settings] → [Image Quality settings. Text becomes blurred in [More Photo] and [Photo]
Adjustment] → [Image Quality] and settings.
adjust [Photo & Text Recognition]
IQ-33 Moire In Text Mode (Fine) BW Scan/Fax For 133 lpi IQ-34 Copy: Bleed on 2 Sided Document (IPS)
Originals (IPS) Bleed occurs in the Copy BW and Text mode.
When a document with tint on the whole paper or a background image is scanned using Fax Text mode
in High Quality (Fine), the file size or the Fax transmission time may increase drastically. [Cause]
Because the gradation feature is designed to improve the reproducibility of Low Contrast, when bleed
density of the document is high, the background suppression function might not be able to remove it
completely.
[Procedure]
[Corrective action]
Bleed on document: Countermeasures
Table 1 Bleed on document: Countermeasures

Switch the AE suppression level Reproducibility of highlights is degraded.
settings. (Switch the NVM)
Set the density adjustment to "Lighten The density on the whole area becomes lighter and the
+1". reproducibility of highlights is degraded.
Figure 1 j0ki31015
[Cause]
As the Text mode is designed to highlight texts, it generates halftone dot moire.
[Procedure]
1. Scan the customer's document (photo image) in Binary Scan mode and check whether moire is
generated and the file size became bigger.
[Corrective action]
133-line document: Countermeasures
Table 1 133-line document: Countermeasures

Set the Original Type to "Photo". As the amount of data increases in Text & Photo mode, the
machine takes a longer time for transmission.
Set the density adjustment to "Lighten" The text quality is degraded.
and the sharpness to "Soften".

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2010/08
IQ-35 Copy: Platen Background (IPS) IQ-36 White Streaks Due to Trimmer Jam (DEVE)
When A4 stark white paper such as J Paper/Premier 80 is scanned into A3 when in Copy BW Text mode [Cause]
and AE is ON, the platen back density is reproduced outside of the copy range. When foreign substances such as dirt, dust, toner aggregate (including the case of heated one) exist in
the Toner Cartridge, on the Toner Supply Path, or in the Developer Housing Assy and they reach the
[Cause] section between the Developer Roll and the Trimmer, it could obstruct the formation of developer layer.
Because paper such as J paper/Premier 80 has a low background detection level, the density of the
Platen Back might not be fully removed depending on the S/N level status of the IIT. [Procedure]
1. Clean the LPH.
[Procedure] 2. If the white streaks did not dissapear, perform the following:
[Corrective action]
[Corrective action] 1. Scoop and remove the foreign substances by inserting a sheet of paper into the gap between the
Platen Background: Countermeasures Developer Roll and the Trimmer.
2. In most cases, the above procedure will not be be able to remove the foreign substances.
Table 1 Platen Background: Countermeasures
The assured method is to replace the Developer Housing Assy.
Switch the AE suppression level Reproducibility of highlights is degraded.
settings. (Switch the NVM)
Set the density adjustment to "Lighten The density on the whole area becomes lighter and the
+1". reproducibility of highlights is degraded.
Set the sharpness adjustment to The text becomes blurred.
"Soften +1".
IQ-37 Heat Haze/Mock Heat Haze
[Cause]
The heat haze/mock heat haze is generated in various places and in different ways.
Figure 3 j0rk31002
[Cause]
The heat haze occurs at the place where paper is peeled off from the IBT Belt as shown in Figure1,2.
The toner scatters in small clouds around the Solid Patch.
Figure 1 j0ki31020
The mock heat haze occurs when the transported paper rubs against the Holder DTS (Chute at the
• Heat Haze
Transfer EXIT) as shown in the figure1,3, which charges it electrically and causes the toner to scatter at
the Lead and Tail edges of the Solid section. This might form streaks in some parts.
[Procedure]
1. Obtain the Chart for Secondary Transfer Voltage Offset Mode to check whether the defect occurs
for single K color or multi colors and whether it changes at the secondary voltage.
CAUTION
Perform paper (Tray) selection and paper type selection.
2. Adjust Toner Density. Perform checking. If the TC is higher after the installation, lower the TC.
[Corrective action]
1. When a heat haze or mock heat haze occurs during installation, print 25 sheets of test chart, etc. on
A3.
2. Increase the secondary voltage.
Increase the secondary voltage based on the result of 1. (Secondary voltage offset)
→ This is mainly effective for heat haze.
3. Increase the primary transfer current value. Perform the following procedures:
Figure 2 j0rk31001 Corrective action - adjusting the primary transfer current value for toner scattering (mock heat haze)
around K color texts
• Mock Heat Haze
(1) Refer to 746-015 (the Environment No. selected based on temperature and humidity) and take
note of that value *1.

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2010/08
*1 : This value indicates the machine internal environment (temperature and humidity) and it is NOTE: This adjustment may result in worse ghosting (residual image due to electrostatic record on
stored as an integer value between 1 and 10. The higher the temperature and humidity are, the the photoreceptor).
smaller the value becomes and vice versa. Print and check a test pattern. If the level is bad, decrease the value in (2) above.
(2) Change the primary transfer current value (approximate) to the value corresponding to the → This is effective for heat haze/mock heat haze.
conditions at which the problem occurs (Model & Output Color + the value in (1) above).
• Refer to the following table for the NVM address to be changed. 4. Decrease the TC by 1%. Δ ATC target manual correction amount
• Because the machine internal temperature and humidity changes slightly within the day, Decrease K color by 1%. 752-845: 0 → 35
also change the values before and after the value that was taken note in (1) above (if the Decrease Y color by 1%. 752-842: 0 → 35
value is "5", change "4" and "6" too). Decrease M color by 1%. 752-843: 0 → 35
Example) If this problem occurs for 25ppm Full Color print and 746-015 is "9", change the value of Decrease C color by 1%. 752-844: 0 → 35
745-405, 406, and 407 from 103 to 150. → When the value is changed, the target value for MAX Setup/Adjust Toner Density also shifts by
35.
Table 1 CAUTION
746-015 (Environment No.) Occurrence of both heat haze and mock heat haze are easily influenced by the paper orientation. As
final step, copy an image which have solid portions located at various positions to check for them.
1 2 3 4 5 6 7 8 9 10
Especially for the secondary voltage offset chart, only one patch in the area is useful because the
25ppm FC 745- 745- 745- 745- 745- 745- 745- 745- 745- 745- Secondary Transfer voltage changes between Lead and Tail edges.
398 399 400 401 402 403 404 405 406 407
BW 745- 745- 745- 745- 745- 745- 745- 745- 745- 745-
408 409 410 411 412 413 414 415 416 417
35ppm FC 745- 745- 745- 745- 745- 745- 745- 745- 745- 745-
448 449 450 451 452 453 454 455 456 457
BW 745- 745- 745- 745- 745- 745- 745- 745- 745- 745-
458 459 460 461 462 463 464 465 466 467
45ppm FC 745- 745- 745- 745- 745- 745- 745- 745- 745- 745-
498 499 500 501 502 503 504 505 506 507
BW 745- 745- 745- 745- 745- 745- 745- 745- 745- 745-
508 509 510 511 512 513 514 515 516 517
55ppm FC 745- 745- 745- 745- 745- 745- 745- 745- 745- 745-
548 549 550 551 552 553 554 555 556 557
BW 745- 745- 745- 745- 745- 745- 745- 745- 745- 745-
568 569 570 571 572 573 574 575 576 577
Table 2
Model 25ppm 35ppm 45ppm 55ppm 55ppm
FC/BW FC/BW FC/BW FC BW
Initial Value 103 148 169 193 216
After Change 150 200 220 250 255
c. Perform a to b. After performing the test print, refer to 746-005 (1st BTR Transfer Bias Last
Output Value K) *2 to check that the primary transfer output has changed.
*2 : This stores the current value that was output last. In the case of 25/25ppm, 103 (10.3MicroAmp)
is stored before the adjustment and 150 (15.0MicroAmp) is stored after the adjustment.
IQ-38 Poor Reproducibility of Fine Lines (IOT Image Quality) 3. Thin Line Correction Amount Adjustment
Table 1
Adjustment
NVM Address Contents Initial Value Range
749-243 Thin Line Correction Amount Y Color 200 140~200
749-244 Thin Line Correction Amount M Color 200 140~200
749-245 Thin Line Correction Amount C Color 200 140~200
749-246 Thin Line Correction Amount K Color 200 140~200
The smaller the value, the more emphasis the thin line gets (amount of exposure is increased).
(Default value - Adjustment value)/2 = amount of increased exposure in %.
Amount of exposure is increased by: 30% for 140, 20% for 160, and 10% for 180.
4. 752-006 Thin Line Correction_ADC_Switch - 0: OFF, 1: ON.
Although this is normally set as 0 (OFF) during use, if the highlight reproduction is overdone, set this
to 1 (ON).
Default value is 0.
Figure 1 j0wa31029
[Purpose]
The Thin Line Correction Mode is the mode for correcting the poor reproducibility of 600dpi/1200dpi thin
lines.
Because of the dispersion due to the difference in the machines, thin lines, especially slanted ones, tend
to break up.
When this happens, use the Thin Line Correction Mode to correct it.
NOTE: When in use, the Thin Line Correction Mode might cause defects to appear in the images.
The Thin Line Correction only emphasizes line images and it cannot be used to increase the text density.
1. Interference in the form of banding in ladder images
2. LPH streaks appearing in high temperature environment
Because of these reasons, keep the adjustment amount as low as possible.
[Procedure]
Perform the Thin Line Correction by adjusting the following NVMs.
1. 749-006 1200 Only Fine Line Correction - 15: OFF (also perform correction for 600dpi), 0: ON
(only perform correction for 1200dpi)
If the Thin Line Correction is also to be performed for 600dpi, use "15". The default value is 15.
2. 749-007 Thin Line Correction Switch - 0: Thin Line Correction OFF, 1: Thin Line Correction ON.
The default value is 0.

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2010/08
IQ-39 Unevenness Correction Within Image Area (IOT Image NOTE: As an overly large adjustment might cause jumps in gradation, make the adjustments as small as
possible.
Quality) The adjustment amount (%) is not = amount of change in density.
[Purpose] The actual exposure level includes a process that converts the brightness of ADC Sensor Position to
The LPH Exposure Amount Fine Adjustment is the process of adjusting the LPH exposure amount to 100%.
correct the uneven density in the Axis Direction that arose due to various causes in the vicinity of the
Drum for each YMCK color individually. [Purpose]
The LPH Exposure Amount Fine Adjustment is the process of adjusting the LPH exposure amount to
The LPH Exposure Amount Adjustment can be performed as negative correction within the range of 0 to correct the uneven density in the Axis Direction that arose due to various causes in the vicinity of the
-20 (%). Drum for each YMCK color individually.
Correction Area The LPH Exposure Amount Adjustment can be performed as negative correction within the range of 0 to
-20 (%).
[Procedure]
1. LPH Exposure Amount Fine Adjustment ON/OFF Switch Selector
To enable the LPH Exposure Amount Fine Adjustment function, set the following NVM as ON.
Table 2
Adjustment
NVM Names NVM Address Contents Initial Value Range
Smile Correction Switch 749-005 0: OFF 0 0 or 1
1: ON
2. Selection of Correction Method

The LPH Exposure Amount Fine Adjustment can be done by:
(1) Correcting the density skew in the IN-OUT direction
(2) Selecting a pre-prepared pattern to perform the correction
Figure 1 j0wa41850
(3) Using custom correction to manually correct the adjustment amount for each area
Table 1 A combination of the various correction methods can be used. However, the correction cannot go
beyond the 0 to -20 (%) range.
A B C D E F G
(1) IN/OUT Density Correction
Distance from the left of image 0 52 103 154 206 257 308.9
Corrects the IN-OUT density skew in the axis direction of the photoreceptor.
(mm)
When there is density skew from the left to the right of the image, the adjustment amount to
correct that has to be set for each color.
As shown in the figure, the LPH zone is divided into 7 areas by setting the 6 points - from A (leftmost
Setting Range is -20 to 20 (%)
edge) to G (rightmost edge).
Table 3
Adjustment is performed at each area to lower the LPH exposure amount until the density is even.
Adjustment
*There are cases where point A or G will lie beyond the image zone. Furthermore, the 154mm mark is the NVM Names NVM Address Initial Value Range
center of the image. In Out Tendency (IN/OUT correction) 749-191 Y 0 -20~20
749-192 M 0 -20~20
749-193 C 0 -20~20
749-194 K 0 -20~20
*Although there is also an adjustment range at the positive side, it only involves reducing the
brightness at the IN side or the OUT side and therefore will not have any correction that goes
above 100%.
(2) Pattern Selection Correction

If you have elected to perform correction based on Pattern Selection, select the Pattern 1~6
and Level 1~6 that is most suitable for the density correction from the following figure.
The selected Pattern and Level are reflected as LPH Brightness Correction by changing the
following NVMs.
As there are separate NVMs for each color, they can each be corrected independently.
Figure 5 j0wa41854
Table 4
Adjustment
NVM Names NVM Address Initial Value Range
Correction Pattern (Pattern Selection) 749-195 Y 1 1~6
749-196 M 1 1~6
749-197 C 1 1~6
749-198 K 1 1~6
Figure 3 j0wa41852

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2010/08
Table 5
Adjustment
Correction Level 749-199 Y 1 1~6
749-200 M 1 1~6
749-201 C 1 1~6
749-202 K 1 1~6
NOTE: Take note that "0" and "5" for Pattern means "Disabled" and "1" for Level means "No
correction".
(3) Custom Correction

If you have elected to perform density correction by custom correction, you must input the
required adjustment amount for the correction of every area into the NVM for each YMCK
color.
Be careful as only negative correction can be performed for density correction.
Table 6
Initial Value
NVM Adjustme
Names NVM Address Contents A B C D E F G nt Range
Custom 749-203~209 R/E (%) within Y 0 0 0 0 0 0 0 -20~20
Correction 749-210~216 Pulse Width M 0 0 0 0 0 0 0 -20~20
Value Variable Range
749-217~223 C 0 0 0 0 0 0 0 -20~20
749-224~230 K 0 0 0 0 0 0 0 -20~20
*The NVM Addresses correspond in ascending order to ABCDEFG.

*Although there is also an adjustment range at the positive side, the brightness will saturate at
100%. The positive correction of up to the 100% range will only be applied when the exposure
amount has been corrected towards the negative side at IN-OUT Density Correction or Pattern
Selection Correction.
NOTE:The above 3 types of correction can be used in combination. However, the total amount
of exposure adjustment for these Smile Corrections are restricted to be within 0 to -20%.
[Sum of Correction 0~20%] = [IN-OUT Adjustment Amount %] + [Pattern Selection Adjustment
Amount %] + [Custom Adjustment Amount %]
If the total from the 3 corrections add up to less than -20%, it will be uniformly limited to -20%
If it is larger than 0%, then it will be uniformly limited to 0%.
The above are the restrictions that apply to the exposure amount correction and correction by
Smile Correction function.
However, within the actual machine, after the exposure amount correction by Smile Correction,
it will enter another process to calibrate the exposure at the ADC Sensor Position to be 100%.
As a correction is applied to the exposure amount after a Smile Correction, the exposure
amount in the vicinity of 114 to 144mm from the left of the image becomes 100%, while it is
relatively higher or lower for the rest of the positions.
Reference sample
Figure 6 j0wa41855
As shown in figure B, the control is such that the final exposure at the ADC Sensor Position
becomes 100%.
By this, the exposure amount that was corrected by Smile Correction (figure A) is corrected
again until it is at the actual output level (figure B).
(The figures are the exposure models when Pattern 1, Level 4 correction have been
performed)

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2010/08
3.2.2 Notes on Image Quality Restrictions Table 1

Image Quality Problem
Table 1 Name SUB Cause
Image Quality Problem 4 Skid Marks on Side 1 during Fuser When printing Heavyweight paper in 2 Sided, its Side 1
Name SUB Cause 2 Sided Print contacts the Skid of the Decurler Chute, which
generates skid marks. The Skid is installed to prevent
1 Moist Paper Wrinkles Fuser When moisture gets into vertical grained paper, paper
waves occurs at the tip of short edge side. If the paper rib streaks.
(6 locations, Skid width: 3mm)
enters the Fuser Nip in this condition, the Fuser Nip
cannot feed the paper properly, resulting in wrinkles.
2 Wetting Fuser Interaction between the Regi ~ Transfer ~ Fuser
disturbs the paper input orientation and causes the
paper to contact the Belt before entering the Nip,
resulting in distorted image (wetting).
(This problem occurs at the paper edges)
3 Roll Marks on Coated Paper Fuser/ When Lightweight Coated Paper (JD Gloss, J Gloss,
Exit OS Gloss 127gsm) is copied, the gloss at the Fuser
Decurler Drive Roll is lowered, which generates Roll
marks.
(4 locations, Roll width: 2 at center: 14mm, 2 at edges:
10mm)
Figure 2 j0ki31008
Regi shift of paper or backslash of the Roll causes a 2

to 3mm shift.
5 Furrows Fuser Sometimes, small asperity on the surface of the release
layer (PFA), which are generated when the Fusing Belt
is manufactured, appears on an image.
6 Charging Roll Pitch White XERO/ If the substances contained in the CLN-Roll materials
Streaks CLN get stuck to the BCR at the BCR and CLN-Roll NIP
sections, the resistance of the BCR gets reduced
partially and may cause the appearance of white
streaks in the FS direction on halftone images.
Figure 1 j0ki31006 7 Charging Roll Pitch White XERO/ Tiny foreign substances on the surface of the BCR may
Spots CLN cause BCR pitch white spots (up to 0.3mm in diameter)
Regi shift of paper or backlash of the Roll causes a 2 to to appear on halftone images.
3mm shift. 8 Photoreceptor Pitch Color XERO/ Directly after replacement of CRU, vibrations during the
Streaks CLN CRU transportation may cause the BCR or Blade to
scrape against the Photoreceptor, resulting in leftover
electrostatic memory on the Photoreceptor due to the
friction, which generates thin colored streaks in the FS
direction on the halftone portion at the Photoreceptor
Pitch.
Table 1 Table 1
Image Quality Problem Image Quality Problem
Name SUB Cause Name SUB Cause
9 White Streaks in Process XERO/ When a high area coverage image (roughly 60% or 18 Moist Paper Transfer Failure Transfer The resistance is lowered because the paper is moist.
Direction/Dropping Density → CLN more/mono color) is printed continuously, the lubricant The K color contains carbon that causes it to have
Deletion during Continuous agent contained in the developer becomes over- larger dielectric loss, and hence it requires a different
High Coverage supplied, which reduces the density of the halftone electrical field from the other colors. There is no latitude
portion at the IN side of the image and generates white because the difference in required electrical field
streaks after 200 sheets are printed. between multi color and K color is larger than the
10 Background on Coated Paper Develop Background level on Coated Paper is higher than that difference between paper resistance and toner
er on Plain. resistance.
11 Color Streaks due to Toner Develop When continuously printing documents that contain 19 Toner Contamination at Lead/ Transfer The tail edge of Paper that loops between the Transfer-
er relatively dark (near 50% of gradation), large, and Tail Edge Fusing sections, at the release of the Secondary
uniform halftone images, shooting stars-like color Transfer NIP, moves opposite to the feed direction and
stripes might appear due to clumped up toner. contacts the BTR surface, or bounds up and contacts
the Belt
12 Toner Droplet Contamination Develop A contamination consisting of random spatters of toner
er in sizes of a few millimeters may appear. This is more 20 Multi Color Transfer Failure Transfer 1. Paper that has had its Side 1 fused has a reduced
likely to happen when toner had accumulated at the tip percentage of moisture content, which increases
of Upper Cover or the back side of the Trimmer Cover. its electric resistance. Since the resistance in the
Secondary Transfer section also increases by
13 White Streaks Due to Develop Streaks of blanks may occur in the Process direction.
Trimmer Jam er This is caused by foreign substances getting pinched lower humidity or over time, the required electrical
field may not be attained, especially in the early
between the Developer Roll and the Trimmer. (This is
mornings (low humidity environment). This is
very similar to contamination on the LPH and light
emission failure) because the setting is to keep the MWS within the
limit.
14 Lines on Coated Paper EXIT When HW Gloss paper A3 SEF is output to Exit 1 using
2. When the resistance in the Secondary Transfer
the 2 Sided mode, its Side 1 might get rubbed against
section is high, e.g. in the early mornings (low
the Exit Gate, resulting in lines.
humidity environment), the transfer latitude
15 Corrugation Stripes Transfer When HW Gloss paper is being transported, between multi color and mono color is narrow and
corrugation marks may be generated.
the setting voltage favors multi color. However,
16 Smear Transfer When the lead edge of paper reaches the Secondary this still causes a transfer failure of multi color.
Transfer, it immediately increases the Secondary
21 Tail Edge Transfer Failure Transfer The paper tail edge, after the Secondary Transfer NIP
Transfer section load and causes the IBT Drive Roll has been released, bounded up due to the fusing
speed to change (decrease in speed). This change in
stroke effect and re-transfers to the Intermediate
speed changes the difference in relative speed
Transfer Belt.
between the Photoreceptor and the IBT Belt surface in
the K-color Primary Transfer section, hence creating a 22 MWS (Side2) Transfer When the resistance in the Secondary Transfer section
(MicroWhiteSpots) is high, e.g. in the early mornings (low humidity
smear (distorted image).
environment), the transfer latitude between multi color
17 Rough Black Transfer On paper that is not flat or has poor hue, the toner may
and mono color is narrow and the setting voltage favors
not have been transferred properly due to the irregular multi color. In other words, the voltage is a little high for
paper surface, creating a rough transferred image.
mono color, and this causes the Transfer NIP
discharge phenomenon that creates the white spots.
23 Color Stripes Transfer Presence of paper dust in between the Intermediate
Transfer Belt and the CLN Blade causes poor cleaning.

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2010/08
3.2.3 Cycle Table Positions around the XERO
Table 1 Around the XERO

Angle Distance
Standard 0° 0
1st BTR 25.2° 6.6
ERASE 55.5° 14.53
SEAL-FILM 76.8° 20.11
BLADE 95° 24.87
BCR 147° 38.48
LPH 191.1° 50.03
Developer 265° 69.38
Table 2 IBT
Module Name Diameter Pitch
IBT D/R 25.703 80.71
I/R 14 43.96
1st BTR 8 25.12
S/R 14 43.52
T/R 18 56.52
BUR 18 56.52
IBT Belt Perimeter 872.471
2nd BTR 18 17.2 54.01
Table 3 FUSER
FUSER Belt 30.55 (reference) 94.8
P/Roll 28 (reference) 87.92*1
EXIT Roll 11.9 37.37
D Roll 8 25.12
*1: The P/Roll pitch can vary up to 89.5 due to heat expansion.
Table 4 Deve (Circumferential Velocity Ratio: 1.75 Times)

Figure 1 j0wa31031
Deve Mag Roll 18.2 32.66
Table 5 XERO
XERO Photoreceptor 30 94.2
BCR 12 37.68
BCR CLN 10 31.4
Auger 6 18.84
Table 6 Paper Transport

PH Regi Roll 20.08 63.05
TA Roll 15 47.1
EXIT 1 15 47.1
EXIT 2 15 47.1

3-39
2010/08
Distance between Transfer ~ Regi ~ FSR
Table 7 Distance between Transfer ~ Regi ~ FSR

Longest Shortest
Differen
Item Distanc Total Distanc Total ce Reference
e (mm) (mm) e (mm) (mm)
REGI ROLL - - - - - Starting from the center of the REGI
ROLL Nip
IBT BELT 56.85 56.85 56.85 56.85 0.00 The paper Lead Edge contacts the
IBT Belt.
2nd BTR Nip Start 10.24 67.09 10.24 67.09 0.00
2nd BTR Nip 2.89 69.98 2.89 69.98 0.00 Secondary Transfer Point
Center
2nd BTR Nip End 2.84 72.82 2.84 72.82 0.00
DTS Lead Edge 8.72 81.55 7.33 80.15 1.39
POB Sensor 35.84 117.3 35.19 115.3 2.04 POB Sensor detects the paper Lead
9 5 Edge
Fuser INLET 9.62 127.0 35.19 115.3 - Position at which the paper Lead
CHUTE 0 5 Edge contacts the Chute
Fuser Nip Start 22.31 149.3 30.17 145.5 3.80
1 1
Fuser Nip Center 2.99 152.3 2.99 148.5 3.80 Between Transfer and Fuser
0 0 (Wakasa: 80.82mm)
Figure 2 j0wa31032
Chapter 4 Disassembly/Assembly and Adjustments
4 Disassembly/Assembly and Adjustment
4.1 Introduction REP 8.1.1 Drum ............................................................................................................. 69
4.1 Introduction............................................................................................................... 3 REP 8.1.2 Erase Lamp Unit (K) ..................................................................................... 69
REP 8.1.3 Erase Lamp Unit (Y, M, C)............................................................................ 73
4.2 Disassembly/Assembly REP 8.2.1 (SCC) Agitator Motor Assembly.................................................................... 76
1 IIT 9 Tray 1 Feeder/Tray 1
REP 1.1.1 Platen Cushion.............................................................................................. 5 REP 9.3.1 (SCC) Tray 1 Feeder Assembly.................................................................... 79
REP 1.2.1 Platen Glass.................................................................................................. 5 REP 9.5.1 Tray 1 Feed/Retard/Nudger Roll................................................................... 80
REP 1.2.2 W85 Control Panel........................................................................................ 6
REP 1.2.3 USB Cable .................................................................................................... 8 10 Tray Module (3T)
REP 1.3.1 W85 Console Assembly................................................................................ 9 REP 10.1.1 (SCC) Tray 2 Feeder Assembly.................................................................. 81
REP 1.4.1 CCD Lens Assembly..................................................................................... 12 REP 10.1.2 (SCC) Tray 3 Feeder Assembly.................................................................. 82
REP 1.5.1 Front/Rear Carriage Cable............................................................................ 14 REP 10.1.3 (SCC) Tray 4 Feeder Assembly.................................................................. 83
REP 1.5.2 (SCC) Carriage Motor ................................................................................... 17 REP 10.4.1 Tray 2 Feed/Retard/Nudger Roll................................................................. 85
REP 1.6.1 LED Lamp PWB............................................................................................ 18 REP 10.6.1 Tray 3 Feed/Retard/Nudger Roll................................................................. 85
REP 1.6.2 LED Lamp Wire Harness .............................................................................. 20 REP 10.8.1 Tray 4 Feed/Retard/Nudger Roll................................................................. 86
REP 1.6.3 Light Guide.................................................................................................... 23 REP 10.9.1 (SCC) Tray Module PWB............................................................................ 86
REP 1.7.1 (SCC) IIT Trans PWB ................................................................................... 24
REP 1.8.1 USB Connector ............................................................................................. 26
11 TRAY MODULE (TT)
REP 11.1.1 (SCC) Tray 3 Assembly .............................................................................. 87
2 LPH REP 11.1.2 (SCC) Tray 4 Assembly .............................................................................. 87
REP 2.1.1 (SCC) LPH Unit (Y, M, C, K)......................................................................... 29 REP 11.4.1 Tray Cable .................................................................................................. 88
REP 2.2.1 LPH Cable Assembly (2270/3370)................................................................ 30 REP 11.5.1 (SCC) Tray 4 Feeder .................................................................................. 89
REP 2.2.2 LPH Cable Assembly (4470/5570)................................................................ 33 REP 11.6.1 (SCC) Tray 2 Feeder .................................................................................. 91
REP 11.6.2 (SCC) Tray 3 Feeder .................................................................................. 93
3 Drive REP 11.8.1 Feed/Retard/Nudger Roll (Tray 2) .............................................................. 94
REP 3.2.1 Main Drive Assembly (2270/3370)................................................................ 37 REP 11.10.1 Feed/Retard/Nudger Roll (Tray 3) ............................................................ 95
REP 3.2.2 Main Drive Assembly (4470/5570)................................................................ 38 REP 11.12.1 Feed/Retard/Nudger Roll (Tray 4) ............................................................ 95
REP 3.3.1 Drum/Deve Drive Assembly (2270/3370) ..................................................... 40 REP 11.17.1 (SCC) Tray Module PWB.......................................................................... 96
REP 3.3.2 Drum/Deve Drive Assembly (4470/5570) ..................................................... 42
13 MSI
5 Development REP 13.1.1 MSI Unit ...................................................................................................... 97
REP 5.1.1 Toner Dispense Motor Assembly.................................................................. 45 REP 13.3.1 Feed/Retard/Nudger Roll ............................................................................ 98
REP 5.2.1 Developer Housing Assembly (Y, M, C, K) ................................................... 47 REP 13.5.1 (SCC) MSI Paper Size Sensor.................................................................... 99
REP 5.2.2 Developer...................................................................................................... 51
REP 5.3.1 LVPS (Deve) ................................................................................................. 54 14 L/H Cover
REP 14.1.1 L/H Cover Unit ............................................................................................ 101
6 Transfer REP 14.2.1 2nd BTR Assembly ..................................................................................... 102
REP 6.1.1 IBT Belt Cleaner Assembly ........................................................................... 57 REP 14.2.2 Duplex Assembly ........................................................................................ 103
REP 6.1.2 IBT Belt Unit.................................................................................................. 58
REP 6.2.1 (SCC) HVPS (1st/2nd/DTC).......................................................................... 62 15 Registration
REP 6.3.1 IBT Belt ......................................................................................................... 62 REP 15.1.1 Registration Transport Assembly................................................................ 105
REP 6.3.2 TR0 Seal ....................................................................................................... 64
17 Exit/OCT
7 Fuser REP 17.1.1 Exit/OCT 1 Assembly.................................................................................. 107
REP 7.1.1 (SCC) Fuser.................................................................................................. 67 REP 17.1.2 Exit 2 Assembly .......................................................................................... 108
8 Xerographic 18 Electrical
Version 1.2 2010/08

4-1
Disassembly/Assembly and Adjustment
Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
4-2 Version 1.2
REP 18.1.1 Opening/Closing the PWB Chassis Unit ..................................................... 109 35 ESS
REP 18.2.1 (SCC) BP PWB ........................................................................................... 110 ADJ 35.1.1 Firmware Version Upgrade (Firmware Update Service System) (FX Only) 171
REP 18.2.2 (SCC) MCU PWB........................................................................................ 112 ADJ 35.2.1 Backup/Restore (Recovery)/Reproduce...................................................... 171
REP 18.2.3 (SCC) MD PWB .......................................................................................... 114 ADJ 35.3.1 Parts Condition Assessment by ESS Status LED ....................................... 174
REP 18.3.1 (SCC) IH Driver PWB.................................................................................. 115 ADJ 35.3.2 Special Booting ........................................................................................... 178
REP 18.5.1 MOB ADC Assembly................................................................................... 117 ADJ 35.3.3 Settings Recovery Tool (Freeware)............................................................. 180
REP 18.6.1 (SCC) HVPS (Deve/BCR) ........................................................................... 120
51 DADF
19 Cover ADJ 51.1.1 DADF Lead-Skew Adjustment..................................................................... 183
REP 19.2.1 Top Cover ................................................................................................... 123 ADJ 51.1.2 DADF Side Registration .............................................................................. 184
REP 19.3.1 Rear Lower Cover ....................................................................................... 124 ADJ 51.1.3 DADF Original Detection Correction
(Size Detection Auto-Correction) .................................................................................... 186
35 ESS ADJ 51.1.4 DADF Lead Edge Registration .................................................................... 187
REP 35.2.1 (SCC) Control Unit ...................................................................................... 127
51 DADF
REP 51.1.1 DADF .......................................................................................................... 129
REP 51.1.2 DADF Platen Cushion ................................................................................. 130
REP 51.2.1 DADF Front Cover ...................................................................................... 131
REP 51.2.2 DADF Rear Cover ....................................................................................... 131
REP 51.2.3 (SCC) DADF Feeder Assembly .................................................................. 133
REP 51.2.4 (SCC) DADF PWB ...................................................................................... 134
REP 51.3.1 (SCC) Left Counter Balance ....................................................................... 136
REP 51.3.2 (SCC) Right Counter Balance ..................................................................... 137
REP 51.4.1 (SCC) DADF Document Tray...................................................................... 138
REP 51.4.2 (SCC) Top Cover ........................................................................................ 140
REP 51.5.1 Harness Guide and Wire Harness .............................................................. 140
REP 51.5.2 DADF Regi Motor........................................................................................ 142
REP 51.5.3 DADF Feed Motor ....................................................................................... 143
REP 51.8.1 Regi Chute .................................................................................................. 144
REP 51.8.2 Retard Chute............................................................................................... 145
REP 51.9.1 Takeaway Roll............................................................................................. 145
REP 51.9.2 Sensor Bracket............................................................................................ 148
REP 51.12.1 Nudger Roll, Feed Roll.............................................................................. 148
REP 51.14.1 Retard Roll ................................................................................................ 150
4.3 Adjustment
1 IIT
ADJ 1.6.1 Full/Half Rate Carriage Position Adjustment ................................................. 151
ADJ 1.6.2 IIT Lead Edge Registration ............................................................................ 153
ADJ 1.6.3 IIT Side Registration ...................................................................................... 153
ADJ 1.6.4 IIT Vertical/Horizontal Reduce/Enlarge.......................................................... 154
ADJ 1.6.5 DADF Original Detection Correction (Size Detection Auto-Correction) ......... 156
ADJ 1.6.6 UI Touch Panel Origin Point Correction......................................................... 157
18 ELECTRICAL
ADJ 18.1.1 IOT Lead Edge/Side Edge Registration....................................................... 159
ADJ 18.1.2 Edge Erase Value Adjustment..................................................................... 160
ADJ 18.2.3 Things to take note when replacing Important Information Stored Components (ISC)161
ADJ 18.2.4 Firmware Version Upgrade(FX Only) .......................................................... 164
ADJ 18.2.5 Thin Line Correction Mode Adjustment ....................................................... 165
ADJ 18.2.6 LPH Exposure Amount Fine Adjustment ..................................................... 166
4.1 Introduction 4.1.2 Terms and Symbols
This section contains procedures required for parts disassembly, assembly, replacement and adjustment The terms and symbols used throughout this manual are explained here.
in the field service.
WARNING
4.1.1 How to Use the Disassembly/Assembly and Adjustment Indicates an imminently hazardous situation, such as death or serious injury if operators do not
1. For installation procedures, only NOTEs are described here since installation procedures are the handle the machine correctly by disregarding the statement.
reverse of removal ones. WARNING
2. (Figure X) at the beginning of a procedure indicates that its detailed steps are shown in illustration. Indicates a potentially hazardous situation, such as death or serious injury if operators do not
Numbers in the illustration indicate the sequence of the steps. handle the machine correctly by disregarding the statement.
3. (REP X.X.X) at the end of a procedure indicates the replacement procedure to be referred to. CAUTION
4. Item numbers of disassembly/assembly and adjustment procedures (i.e. REP/ADJ No.) correlate to Indicates a potentially hazardous situation, such as injury if operators do not handle the machine
PL No. in Chapter 5 Parts List. Therefore, an appropriate replacement or adjustment procedure can correctly by disregarding the statement.
easily be referred to a PL No. or vice versa. E.g. The replacement or adjustment procedure of
• Note: Used when work procedures and rules are emphasized.
Component PL 1.1 is REP 1.1.X or ADJ 1.1.X.
Used to alert you to a procedure, if not strictly observed, could result in damage to the machine or
5. When replacement/adjustment procedures or title items vary by modification or model, the equipment.
modification number or the model are indicated at the beginning or the end of the respective titles or
• Refer: Used when other explanations are given.
procedures.
• Purpose: Used to explain the purpose of adjustment.
E.g. 1) REP X.X.X Main PWB [Models with 1V]
• Safety Critical Components (SCC)
*Indicates that the entire procedure under this title applies to machines with Tag 1V.
For the safety control of the Safety Critical Components and the components specified, follow the
E.g. 2)
regulations regarding the Safety Critical Components set by Fuji Xerox Co., Ltd.
Table 1 • Important Information Stored Component (ISC)
This component stores all the important customer information that is input after the installation.
Symbol Description
When performing replacement, follow the procedures in "Chapter 4 Adjustment" to replace/discard.
Illustration 1: Indicates that a specific part has been modified by the tag number Make absolutely sure that no customer information gets leaked outside.
within the circle.
Figure 1 4001
Illustration 2: Indicates that the configuration of the part shown is the
configuration before the part was modified by the number within the circle.
Figure 2 4002
6. Positions or directions of the machine and directions inside the machine used in the procedure are
defined as listed below.
(1) Front: Front of the machine
(2) Right: Right-hand side when facing the front of the machine.
(3) Left: Left-hand side when facing the front of the machine.
(4) Rear: Rear when facing the front of the machine.

4-3
2010/08
REP 1.1.1 Platen Cushion REP 1.2.1 Platen Glass
Parts List on PL 1.1 Parts List on PL 1.2
Replacement Removal
NOTE: Remove all remaining tapes on the Platen Cover after the Platen Cushion has been peeled off. WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
1. Place the Platen Cushion on the Platen Glass, at the proper position. (Figure 1) progress. Turn the power OFF and make sure that the screen display turns OFF.
(1) Peel off the seals (x2). Turn the main power switch OFF and unplug the power plug.
(2) Leave a gap of 0.5±0.3mm between the Regi. Guide and the Platen Guide of the Platen Glass. 1. Open the Platen Cover or DADF.
(3) Close the Platen Cover gently and press it onto the Platen Cushion. 2. Remove the Platen Glass. (Figure 1)
(1) Remove the screws (x2).
(2) Remove the Right Side Plate.
(3) Remove the Platen Glass.
Figure 1 j0ki40102
Replacement
Figure 1 j0ki40101 1. To install, carry out the removal steps in reverse order taking note of the following:
NOTE: Push the Platen Glass in the direction of arrow A and the Right Side Plate in the direction of arrow
B.
(Figure 2)
Version 1.2 2010/08 1 IIT

4-5
2010/08
1 IIT 4-6 Version 1.2
REP 1.2.2 W85 Control Panel

Parts List on PL 1.2
Removal
WARNING
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn the main power switch OFF and unplug the power plug.
1. Open the Platen Cover or DADF.
2. Open the Front Cover.
3. Remove the Front Left Cover. (Figure 1)
(1) Remove the screw.
(2) Remove the Front Left Cover in the direction of the arrow.
Figure 2 j0ki40103
Figure 1 j0ki91083
4. Remove the screws that secure the W85 Control Panel. (Figure 2)
(1) Remove the Stylus Pen.
5. Remove the screws that secure the W85 Control Panel. (Figure 3) Replacement
(1) Remove the screws (x2). 1. To install, carry out the removal steps in reverse order.
2. Align the cable tie of the USB Cable to the right side of the clamp. (Figure 5)
Figure 3 j0ki91085
Figure 5 j0ki40164
6. Remove the W85 Control Panel. (Figure 4)
(1) Hold the W85 Control Panel and slide it slowly to the front. 3. Push in the excess length of the USB Cable into the opening. (Figure 6)
(2) Release the W85 UI Cable from the hooks (x2).
(3) Release the hook at the bottom of the Connector Housing and disconnect the connector.
(4) Release the USB Cable from the clamp.
(5) Disconnect the connector of the USB Cable at the inner side.

4-7
2010/08
REP 1.2.3 USB Cable

Replacement
WARNING
1. When replacing the USB Cable, store the excess length in between the clamps (x2) as shown in the
figure. (Figure 1)
Figure 6 j0ki40165
4. When attaching the W85 UI Cable to the hook, make it so that the coated end of the W85 UI Cable
is positioned at the hook as shown in the figure. (Figure 7)
Figure 1 j0ki40163
Figure 7 j0ki40166
REP 1.3.1 W85 Console Assembly
Removal
WARNING
Reference: Cleaning the Touch Panel
• When cleaning the Touch Panel, use soft cloth with mild detergent or alcohol and wipe gently.
3. Remove the Front Left Cover. (Figure 1)
Figure 2 j0ki40151
(2) Remove the Front Left Cover in the direction of the arrow.
5. Remove the One Touch Panel. (Figure 3)
(1) Release the hooks (x2).
(2) Remove the One Touch Panel.
(3) Move the Block of the Connector Housing in the direction of the arrow.
(4) Remove the Flexible Flat Cable.
Figure 1 j0ki91083
4. Remove the Stylus Pen. (Figure 2)

(1) Remove the Stylus Pen.
Figure 3 j0ki40152

4-9
2010/08
6. Release the hooks of the Overlay Cover. (Figure 4)

Figure 6 j0ki91124
Figure 4 j0ki91180 9. Remove the screws that secure the W85 Console Assembly. (Figure 7)
(1) Remove the Tapping Screw.
7. Remove the Overlay Cover. (Figure 5) (2) Remove the screws (x2).
(1) Remove the Overlay Cover in the direction of the arrow.
Figure 7 j0ki40153
Figure 5 j0ki91123
10. Remove the screws that secure the W85 Console Assembly. (Figure 8)
8. Remove the Overlay Cover. (Figure 6) (1) Remove the Tapping Screws (x2).
(1) Release the hooks (x3) and remove the Overlay Cover in the direction of the arrow. (2) Remove the screw.
11. Move the W85 Console Assembly in the direction of the arrow. (Figure 9) 13. Turn the W85 Console Assembly upside down and place it gently on the Platen Glass.
(1) Move the W85 Console Assembly in the direction of the arrow. 14. Disconnect the connector of the W85 Console Assembly. (Figure 11)
(1) Release the hook and disconnect the connector.
(2) Disconnect the connector of the USB Cable.
Figure 9 j0ki40155
12. Remove the W85 UI Cable from the hook. (Figure 10)
Figure 11 j0ki40157
(1) Remove the W85 UI Cable from the hook.
Replacement
1. To install, carry out the removal steps in reverse order.
2. When attaching the W85 UI Cable to the hook, make it so that the coated end of the W85 UI Cable
is positioned at the hook as shown in the figure. (Figure 12)
(A) Coated end of W85 UI Cable

4-11
2010/08
REP 1.4.1 CCD Lens Assembly

Removal
NOTE: Light axis correction using UI Diag is required after replacing the parts. After replacement, always
check the light axis and perform the light axis correction adjustment where necessary. (The correction
steps are described in this procedure.)
WARNING
NOTE: Because the removal procedure for 2270/3370 and 4470/5570 are the same (they differ only by
the shape of their CCD Lens Assembly), only the shape for 4470/5570 will be described here.
1. Remove the following parts:

Figure 12 j0ki40158
• Platen Glass (REP 1.2.1)
3. Store the excess length of the USB Cable as shown in (A) in the figure. (Figure 13) • Lens Cover (PL 1.4)
2. Move the APS Sensor. (Figure 1)
(1) Remove the screw (round).
(2) Release the harness from the clamp.
(3) Move the APS Sensor.
Figure 13 j0ki40159
Figure 1 j0ki40112
3. Disconnect the CCD Flexible Print Cable. (Figure 2)

If any problems are found in images (especially alignment), go to Step 10.
NOTE: In the following steps, it is best to work in a condition in which outside light is minimized. If
the servicing site is located directly below the fluorescent light, perform the servicing with the Platen
(or DADF) somewhat closed to shut out the outside light.
10. Enter UI Diag.

11. Enter IIT Calibration (White Reference Adjustment, CCD Calibration, Optical Axis Correction).
12. Select [Optical Axis Correction].
13. Follow the instructions shown on the screen. Open the Platen and press the [Start] button.
The Lamp Carriage moves and the lamp irradiates.
14. Check the following items on the UI screen.
Table 1
Optical Axis Correction
Optical Axis Correction Judgment (Result) NG
Figure 2 j0ki40113
Front Nut Correction Angle -: Left rotation -90
4. Replace the CCD Lens Assembly. (Figure 3) Rear Nut Correction Angle +: Right rotation -555
NOTE: When removing the CCD Lens Assembly, never remove the screws (x2) of the jig pin.
Optical Axis Correction Judgment (Result): Displays OK/NG. If OK appears, the operation is
(1) Remove the screws (x4). complete. If NG appears, correction is needed. Front/Rear Nut Correction Angle: Shows a
(2) Replace the CCD Lens Assembly. combination of ± with a numeral.
(3) Secure the CCD Lens Assembly by using the screws (x4). • Front Nut refers to the nuts at the front of the CCD Lens Assembly.
• Rear Nut refers to the nuts at the rear of the CCD Lens Assembly.
• +: Refers to right rotation.
• -: Refers to left rotation.
• Numeral: Refers to the angle. (Unit: degrees)
Using the content of the above table as an example:
The Front Nut must be rotated 90 deg. to the left.
The Rear Nut must be rotated 555 deg. to the left.
NOTE: If the value is an abnormal number such as 990, clean the Platen Glass and the mirror, etc.
and start again. This may be due to the light path being blocked.
15. Carry out the steps above using the information on the UI screen.
16. Rotate the nut. (Figure 4)
Figure 3 j0ki40114
5. Connect the CCD Flexible Print Cable.

6. Install the APS Sensor and Lens Cover.
7. Install the Platen Glass. (No need to install the guide for holding the glass.)
8. Make a copy onto A3 size paper using the Test Chart, and check both Lead and Tail sides.
9. Reinstall the removed parts if no problems are found.
4-13
2010/08
NOTE: As it is difficult to control the rotation amount, it is recommended to draw a line on a strip of REP 1.5.1 Front/Rear Carriage Cable
paper and tape it to the tip of the Box Driver to make a mark as shown in the figure below.
Removal
WARNING
Turn OFF the main power switch and unplug the power plug.
CAUTION
The burr at the edge of the IIT Frame might cause injury. Be very careful when disconnect the Carriage.
NOTE: The front and rear coatings of the Carriage Cable are different.
Front: Silver
Rear: Black
NOTE: Only the replacement procedures for the Rear Carriage Cable is described here. The
replacement procedures for the Front Carriage Cable is the same as for the Rear Carriage Cable.
NOTE: The Carriage Cables must be replaced one by one. Never remove both front and rear cables at
Figure 4 j0ki40115 the same time.
17. After the adjustment, enter IIT Calibration (White Reference Adjustment, CCD Calibration, Optical 1. Open the DADF or the Platen Cover.
Axis Correction) and perform the Optical Axis Correction again. [Refer to 6.4.2.19] 2. Remove the following parts:
18. Repeat Steps 10 to 17 until the judgment displays "OK". • Platen Glass (REP 1.2.1)
NOTE: If the result is OK, the operation can be completed even if the number of rotations is still • W85 Control Panel (REP 1.2.2)
displayed. • IIT Left Cover (PL 1.1)
3. Unfasten the Full Rate Carriage from the Carriage Cable. (Figure 1)
19. Reinstall all removed parts.
(1) Move the Full Rate Carriage to the notch on the Frame.
Figure 1 j0ki40118
4. Remove the Carriage Cable. (Figure 2)

(1) Remove the spring from the Frame.
(2) Detach the cable from the spring.
Figure 4 j0wa40112
Figure 2 j0sr41815 2. Wind the Carriage Cable at the spring end around the Pulley for 2 rounds. (Figure 5)
(1) Wind the cable 2 rounds.
5. Remove the Carriage Cable. (Figure 3) (2) Fix the cable at the spring end on the Frame with tape.
(1) Pull out the ball from the notch of the Frame and remove the Carriage Cable.
Figure 5 j0sr41817
Figure 3 j0ki40150
3. Wind the Carriage Cable at the ball end around the Pulley for 1.5 rounds. (Figure 6)
Replacement (1) Wind the cable 1.5 rounds.
1. Insert the ball of the Carriage Cable into the groove of the Pulley. (Figure 4) (2) Fix the cable wound on the Pulley with tape to prevent it from getting loose.

4-15
2010/08
Figure 6 j0sr41818 Figure 8 j0ki40119
NOTE: The figure below shows the number of rounds made by Carriage Cable at the front and rear. 5. Install the spring end of the Carriage Cable. (Figure 9)
(Figure 7) (1) Peel off the tape that secures the cable.
(2) Hang the cable on the Pulley.
(3) Hang it on the Pulley at the rear of Half Rate Carriage.
(4) Hang the spring on the Cable and attach it to the Frame.
Figure 7 j0ki40162
4. Install the ball end of the Carriage Cable. (Figure 8)

(1) Hang the cable on the larger Pulley of the Half Rate Carriage.
(2) Hang the ball on the notch of the Frame.
Figure 9 j0ki40120
6. Affix the cable to the Full Rate Carriage. (Figure 10) REP 1.5.2 (SCC) Carriage Motor
(1) Peel off the tape.
(2) Move the Full Rate Carriage to the notch on the Frame.
(3) Affix the cable to the Full Rate Carriage.
Removal
WARNING
• Platen Cover or DADF Assembly (REP 51.1.1)
• Filter Cover (PL 19.3)
• Rear Upper Cover (PL 19.3)
• IIT Right Cover (PL 1.1)
• IIT Rear Cover (PL 1.1)
• IIT Top Cover (PL 1.1)
2. Remove the Carriage Motor. (Figure 1)
(1) Disconnect the connector.
(2) Remove the cable band.
Figure 10 j0ki40121 (3) Remove the spring.
7. Adjust the position of Full Rate/Half Rate Carriages. (ADJ 1.6.1) (5) Remove the Carriage Motor.
8. Restore the machine to its original state.
Figure 1 j0ki40122
Replacement
2. Install the Belt to the Pulley of the Carriage Motor. (Figure 2)

4-17
2010/08
REP 1.6.1 LED Lamp PWB

Removal
WARNING
NOTE: Do not touch the chip on the LED Lamp PWB.

2. Remove the Platen Glass. (REP 1.2.1)
3. Move the Full Rate Carriage to the notch on the Frame.
4. Disconnect the connector. (Figure 1)
Figure 2 j0ki40123
(2) Remove the Flexible Flat Cable.
3. Take note of the following points when installing the Carriage Motor.
(1) Attach the spring.
(2) Loosely affix the Carriage Motor that comes attached with a Belt.
(3) Move the carriage to fit the Belt.
(4) Secure the Carriage Motor to the Main Unit.
4. After installing the Carriage Motor, move the Full Rate Carriage back and forth and check that it is
moving smoothly.
Figure 1 j0ki40124
5. Remove the LED Lamp. (Figure 2)

(2) Remove the LED Lamp.
6. Remove the LED Lamp PWB. (Figure 3) 3. When installing the LED Lamp, insert the rear side of the LED Lamp PWB into the square hole of
(1) Remove the screws (x4). the Full Rate Carriage. (Figure 5)
(2) Remove the LED Lamp PWB.
(A) Take note so as not to touch the LED chip.
Figure 5 j0ki40128
4. When installing the LED Lamp, affix the Full Rate Carriage by using the hook of the LED Lamp.
Figure 3 j0ki40126 (Figure 6)
Replacement
2. When installing the LED Lamp PWB, loosely affix screw A and tighten the screws in order of 1 to 4.
(Figure 4)

4-19
2010/08
REP 1.6.2 LED Lamp Wire Harness

Removal
WARNING
• CCD Lens Assembly (REP 1.4.1)
• LED Lamp (REP 1.6.1)
3. Remove the PWB Cover. (Figure 1)
(1) Remove the screw (Blue, x1).
Figure 6 j0ki40129 (2) Remove the screws (Round: x2).
(3) Remove the PWB Cover in the direction of the arrow.
5. After a replacement, enter the Diag Mode and use "Initialize HFSI Counter" to clear the HFSI
counter.
• "Chain Link: 956-803"
• "Chain Link: 956-804"
Figure 1 j0ki40130
4. Disconnect the LED Lamp Wire Harness. (Figure 2)

(2) Disconnect the LED Lamp Wire Harness.
(3) Peel off the LED Lamp Wire Harness from the adhesive tape section.
(4) Remove the LED Lamp Wire Harness from the Core in the direction of the arrow.
(2) Move the Full Rate Carriage in the direction of the arrow and remove it.
Figure 4 j0ki40133
7. Turn the Full Rate Carriage upside down.

8. Remove the guide. (Figure 5)
Figure 2 j0ki40131 (2) Remove the guide.
5. Remove the LED Lamp Wire Harness from the Harness Holder. (Figure 3)
(1) Remove the LED Lamp Wire Harness from the Harness Holder.
Figure 5 j0ki40134
9. Remove the LED Lamp Wire Harness from the Full Rate Carriage. (Figure 6)
Figure 3 j0ki40132 (1) Remove the LED Lamp Wire Harness.
6. Remove the Full Rate Carriage. (Figure 4)


4-21
2010/08
Replacement 4. When installing the PWB Cover, attach the hooks (x4). (Figure 9)
2. The LED Lamp Wire Harness is to be installed to the Harness Guide of the Half Rate Carriage.
(Figure 7)
(A) Harness Guide
Figure 9 j0ki40138
5. Adjust the position of Full Rate/Half Rate Carriages. (ADJ 1.6.1)
Figure 7 j0ki40136
3. When securing the LED Lamp Wire Harness to the Base Frame using adhesive tape, align it to the
mark as shown in the figure to paste it. (Figure 8)
REP 1.6.3 Light Guide
Removal
WARNING
NOTE: Do not touch the Light Guide using bare hands.
1. Remove the DADF. (REP 51.1.1)

3. Move the Full Rate Carriage to the notch on the Frame.
4. Remove the Light Guide. (Figure 1)
Figure 2 j0ki40149
(2) Remove the clip.
(4) Remove the clip.
(5) Remove the Light Guide.
(A) Take note so as to not damage the Lamp Wire Harness.
Figure 1 j0ki40148
Replacement
2. When installing the Light Guide, insert the boss of the Light guide into the positioning hole of the Full
Rate Carriage. (Figure 2)

4-23
2010/08
REP 1.7.1 (SCC) IIT Trans PWB

Removal
NOTE: Backup the data before replacing the PWB. (ADJ 35.2.1) When restoring the data, first download
the backup and then perform the firmware upgrade. (ADJ 35.1.1)
WARNING
CAUTION
Static electricity may damage electrical parts. Always wear a wrist band during servicing. If a wrist band is
not available, touch some metallic parts before servicing to discharge the static electricity.
1. Remove the Filter Cover and Rear Upper Cover. (PL 19.3)
2. Remove the IIT Rear Cover. (Figure 1) Figure 2 j0ki40140
(1) Loosen the screws (x2) and disconnect the connector.
4. Open the Platen or the DADF.
(3) Remove the IIT Rear Cover.
6. Remove the Lens Cover. (PL 1.4)
7. Remove the PWB Cover. (Figure 3)
(1) Remove the screw (Blue, x1).
(2) Remove the screws (Round: x2).
(3) Remove the PWB Cover in the direction of the arrow.
Figure 1 j0ki40139
3. Disconnect the connectors at the rear side that are connected to the IIT Trans PWB. (Figure 2)
(3) Remove the Lock Screws (x2). Figure 3 j0ki40130
8. Disconnect the connectors that are connected to the IIT Trans PWB. (Figure 4)
(2) Remove the Flexible Print Cable.
(3) Open the Plate of the Connector Housing in the direction of the arrow.
(4) Remove the Flexible Print Cable.
Figure 5 j0ki40143
Replacement
1. To install, carry out the removed steps in reverse order.
2. When the PWB is replaced, remove the EEP ROM from the old PWB and install it onto the new one.
(Figure 6)
Figure 4 j0ki40141
9. Remove the IIT Trans PWB. (Figure 5)

(2) Remove the IIT Trans PWB.
Figure 6 j0ki40142
3. When installing the PWB Cover, attach the hooks (x4). (Figure 7)

4-25
2010/08
REP 1.8.1 USB Connector

Removal
WARNING
1. Release the hooks of the Overlay Cover. (Figure 1)
Figure 7 j0ki40138
Figure 1 j0ki91180
2. Remove the Overlay Cover. (Figure 2)

(1) Remove the Overlay Cover in the direction of the arrow.
Figure 2 j0ki91123
3. Remove the screws that secure the USB Connector. (Figure 3)
(2) Remove the Tapping Screws (x2).
Figure 3 j0ki40160
4. Remove the USB Connector. (Figure 4)

(1) Shift the USB Connector.
(2) Disconnect the connector of the USB Cable.
Figure 4 j0ki40161
Replacement

4-27
2010/08
REP 2.1.1 (SCC) LPH Unit (Y, M, C, K) Replacement
Parts List on PL 2.1 1. To install, carry out the removal steps in reverse order.
Removal
WARNING
NOTE: Because the removal procedure for the LPH Units (Y, M, C, and K) are the same, the following
describes only the procedure for the LPH Unit (K).
NOTE: When removing the Drum, cover it with a black sheet, etc. to prevent light fatigue.
NOTE: Do not touch the Drum surface with your hands.
NOTE: Place paper under the Developer Housing Assembly (Y, M, C, K) and on the floor so that the
toner, etc. do not dirty the floor and the machine during servicing.

• Drum (Y, M, C, K) (REP 8.1.1)
• Toner Cartridge (Y, M, C, K) (PL 5.1)
• Waste Box (PL 8.2)
• IBT Belt Cleaner Assembly (REP 6.1.1)
• Tension Lever (PL 6.1)
2. Remove the Developer Housing Assembly (K). (REP 5.2.1)
3. Remove the LPH Unit (K). (Figure 1)
(2) Remove the LPH Unit (K).
Figure 1 j0ki40212
Version 1.2 2010/08 2 LPH

4-29
2010/08
2 LPH 4-30 Version 1.2
REP 2.2.1 LPH Cable Assembly (2270/3370)

Removal
WARNING
1. Disconnect all cables connected to the Control section on the right of the machine.
• Drum (Y, M, C, K) (REP 8.1.1)
• Rear Lower Cover (REP 19.3.1) Figure 2 j0ki40202
• Left Rear Upper Cover (PL 19.2)
3. Disconnect the LPH Cables (x4) from the MCU PWB. (Figure 1) 7. Remove the Takeaway Clutch. (Figure 3)
(1) Disconnect the LPH Cables (x2). (1) Release the wire harness from the clamp.
(2) Disconnect the LPH Cables (x2). (2) Disconnect the connector.
(3) Release the LPH Cable from the cable holder. (3) Remove the screws (x2).
(4) Release the LPH Cable from the cable holder. (4) Remove the Bracket and Takeaway Clutch.
4. Remove the HVPS (1st/2nd/DTC). (REP 6.2.1) 8. Remove the Cable Supports (x2). (Figure 4)
5. Remove the Drum/Deve Drive Assembly. (REP 3.3.1) (1) Release the wire harness from the clamps (x2).
6. Release the wire harness from the Harness Holder. (Figure 2) (2) Remove the Cable Support.
(1) Disconnect the connectors (x4). (3) Remove the Cable Support.
(2) Release the wire harness from the Harness Holder.
9. Remove the Main Drive Assembly. (Figure 5) 11. Remove the screws that secure the LPH Cable Assembly. (Figure 7)
(1) Disconnect the connector. (1) Disconnect the LPH Cables (x4).
(2) Remove the screws (x4). (2) Remove the screws (x2).
(3) Remove the Main Drive Assembly. (3) Remove the LPH Cable Assembly.
10. Release the LPH Cable. (Figure 6) 12. Remove the LPH Cable Assembly. (Figure 8)
(1) Disconnect the connector. (1) Release the hooks (x2) and remove the LPH Cable Assembly in the direction of the arrow.
(2) Release the LPH Cable from the clamps (x3).
(3) Release the LPH Cable from the cable holder.

4-31
2010/08
Replacement
2. When installing the Takeaway Clutch, align the bosses (x4) of the bearing to the installation holes.
(Figure 9)
Figure 9 j0ki40216
3. When installing the Bracket, insert the Bracket into the tab of the Takeaway Clutch. (Figure 10)
REP 2.2.2 LPH Cable Assembly (4470/5570)
Removal
WARNING
• Drum (Y, M, C, K) (REP 8.1.1)
• Rear Lower Cover (REP 19.3.1) Figure 2 j0ki40202
• Left Rear Upper Cover (PL 19.2)
3. Disconnect the LPH Cables (x4) from the MCU PWB. (Figure 1) 7. Remove the Takeaway Motor. (Figure 3)
(1) Disconnect the LPH Cables (x2). (1) Disconnect the connector.
(2) Disconnect the LPH Cables (x2). (2) Remove the cable band.
(3) Release the LPH Cable from the cable holder. (3) Remove the screws (x3).
(4) Release the LPH Cable from the cable holder. (4) Release the clamp.
(5) Move the wire harness in the direction of the arrow.
(7) Remove the Takeaway Motor.
Figure 1 j0ki40201
4. Remove the HVPS (1st/2nd/DTC). (REP 6.2.1)

5. Remove the Drum/Deve Drive Assembly. (REP 3.3.2) Figure 3 j0ki40203
6. Release the wire harness from the Harness Holder. (Figure 2)
(1) Disconnect the connectors (x4). 8. Remove the gear and shaft. (Figure 4)
(2) Release the wire harness from the Harness Holder. (1) Remove the gear and shaft.

4-33
2010/08
9. Remove the Cable Supports (x2). (Figure 5) 11. Release the LPH Cable. (Figure 7)
(1) Remove the Cable Support. (1) Disconnect the connector.
(2) Remove the Cable Support. (2) Release the LPH Cable from the clamps (x3).
(3) Release the wire harness from the clamp. (3) Release the LPH Cable from the cable holder.
Figure 7 j0ki40209
Figure 5 j0ki40207
12. Remove the screws that secure the LPH Cable Assembly. (Figure 8)
10. Remove the Main Drive Assembly. (Figure 6) (1) Disconnect the LPH Cables (x4).
(1) Disconnect the connectors (x2). (2) Remove the screws (x2).
(3) Remove the Main Drive Assembly.
13. Remove the LPH Cable Assembly. (Figure 9) 3. When installing the Takeaway Motor, align the shaft to the hole of the bearing. (Figure 11)
(1) Release the hooks (x2) and remove the LPH Cable Assembly in the direction of the arrow.
Figure 11 j0ki40206
Figure 9 j0ki40211
Replacement
2. When installing the gear and shaft, align the bosses (x4) of the bearing to the installation holes.
(Figure 10)

4-35
2010/08
REP 3.2.1 Main Drive Assembly (2270/3370)
Removal
WARNING
1. Remove the Rear Lower Cover. (REP 19.3.1)
2. Open the PWB Chassis Unit. (REP 18.1.1)
3. Remove the Takeaway Clutch. (Figure 1)
(1) Release the wire harness from the clamp.
(4) Remove the Bracket and Takeaway Clutch. Figure 2 j0ki40315
Replacement
2. When installing the Takeaway Clutch, align the bosses (x4) of the bearing to the installation holes.
(Figure 3)
Figure 1 j0ki40314
4. Remove the Main Drive Assembly. (Figure 2)

(1) Disconnect the connectors (x2).
(3) Remove the Main Drive Assembly. Figure 3 j0ki40216
3. When installing the Bracket, insert the Bracket into the tab of the Takeaway Clutch. (Figure 4)
Version 1.2 2010/08 3 Drive

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2010/08
3 Drive 4-38 Version 1.2
REP 3.2.2 Main Drive Assembly (4470/5570)

Removal
WARNING
3. Remove the Takeaway Motor. (Figure 1)
Figure 4 j0ki40217 (4) Release the clamp.
(5) Move the wire harness in the direction of the arrow.
(7) Remove the Takeaway Motor.
Figure 1 j0ki40307
4. Remove the gear and shaft. (Figure 2)

(1) Remove the gear and shaft.
5. Remove the Main Drive Assembly. (Figure 3) 3. When installing the Takeaway Motor, align the shaft to the hole of the bearing. (Figure 5)
(3) Remove the Main Drive Assembly.
Figure 5 j0ki40206
Figure 3 j0ki40308
Replacement
2. When installing the gear and shaft, align the bosses (x4) of the bearing to the installation holes.
(Figure 4)

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2010/08
REP 3.3.1 Drum/Deve Drive Assembly (2270/3370)

Parts List on PL 3.3a
Removal
WARNING
1. Remove the Drum (Y, M, C, K). (REP 8.1.1)

4. Remove the HVPS (1st/2nd/DTC). (REP 6.2.1) Figure 2 j0ki40310
5. Move the Harness Holder. (Figure 1)
(1) Disconnect the connectors (x4). 7. Remove the Rear Bottom Fan. (Figure 3)
(2) Release the hook and move the Harness Holder. (1) Disconnect the connector.
(3) Remove the Rear Bottom Fan.
Figure 1 j0ki40309
6. Move the Harness Holder. (Figure 2) Figure 3 j0ki40311

(1) Release the wire harness from the Harness Holder.
(2) Disconnect the connectors (x2). 8. Slide the Bracket. (Figure 4)
(4) Release the hook and move the Harness Holder. (2) Slide the Bracket.
NOTE: When placing the Drum/Deve Drive Assembly on the floor, place it with its Motor section
facing downwards as shown in the following figure. (Figure 6)
Figure 4 j0ki40304
9. Remove the Drum/Deve Drive Assembly. (Figure 5)

Figure 6 j0ki40313
(2) Remove the Drum/Deve Drive Assembly. Replacement
Figure 5 j0ki40312

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2010/08
REP 3.3.2 Drum/Deve Drive Assembly (4470/5570)

Parts List on PL 3.3a
Removal
WARNING
1. Remove the Drum (Y, M, C, K). (REP 8.1.1)

3. Open the PWB Chassis. (REP 18.1.1)
4. Remove the LVPS (Deve). (REP 5.3.1) Figure 2 j0ki40302
5. Remove the HVPS (1st/2nd/DTC). (REP 6.2.1)
6. Move the Harness Holder. (Figure 1) 8. Remove the Rear Bottom Fan. (Figure 3)
(1) Disconnect the connectors (x4). (1) Disconnect the connector.
(2) Release the hook and move the Harness Holder. (2) Remove the screws (x2).
(3) Remove the Rear Bottom Fan.
Figure 1 j0ki40301
Figure 3 j0ki40303
7. Move the Harness Holder. (Figure 2)
(1) Release the wire harness from the Harness Holder. 9. Slide the Bracket. (Figure 4)
(3) Disconnect the connectors (x4). (2) Slide the Bracket.
(4) Release the hook and move the Harness Holder.
NOTE: When placing the Drum/Deve Drive Assembly on the floor, place it with its Motor section
facing downwards as shown in the following figure. (Figure 6)
Figure 4 j0ki40304
10. Remove the Drum/Deve Drive Assembly. (Figure 5)

Figure 6 j0ki40306
(2) Remove the Drum/Deve Drive Assembly. Replacement
Figure 5 j0ki40305

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2010/08
REP 5.1.1 Toner Dispense Motor Assembly
Removal
WARNING

• Drum (Y, M, C, K) (REP 8.1.1)
• Waste Box (PL 8.2) Figure 2 j0ki40807
• Tension Lever (PL 6.1) 5. Remove the Top Rear Cover. (PL 19.2)
2. Remove the Drum Cover. (Figure 1) 6. Remove the Top Cover. (REP 19.2.1)
(1) Remove the screws (x2). 7. Remove the Rear Lower Cover. (REP 19.3.1)
(2) Open the Drum Cover up to the position in the figure. 8. Open the PWB Chassis Unit. (REP 18.1.1)
(3) Remove the Drum Cover. 9. Remove the HVPS (1st/2nd/DTC). (REP 6.2.1)
10. Disconnect the connectors (x4). (Figure 3)
(1) Release the clamps (x4) of the wire harness.
Figure 1 j0ki40806
3. Open the L/H Cover Unit.

4. Remove the Front Cover together with the Inner Cover. (Figure 2) Figure 3 j0ki40508
(2) Remove the Front Cover together with the Inner Cover. 11. Remove the Conductor Housing Assembly. (Figure 4)
Version 1.2 2010/08 5 Development

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2010/08
5 Development 4-46 Version 1.2
(2) Remove the Conductor Housing Assembly.
Figure 6 j0ki40511
Figure 4 j0ki40509
Replacement
12. Disconnect the connectors (x4). (Figure 5) 1. To install, carry out the removal steps in reverse order.
(1) Remove the cable bands (x4).
NOTE: If any of the Toner Dispense Motors (Y, M, C, K) was removed, align the connector sections
(2) Release the wire harness from the clamp. to the arrows when installing. (Figure 7)
Figure 7 j0ki40512
Figure 5 j0ki40510
13. Remove the Toner Dispense Motor Assembly. (Figure 6)

(2) Remove the Toner Dispense Motor Assembly.
REP 5.2.1 Developer Housing Assembly (Y, M, C, K)
Removal
WARNING
NOTE: Because the removal procedure for the Developer Housing Assemblies (Y, M, C, and K) is the
same, the following describes only the procedure for the Developer Housing Assembly (K).
NOTE: When removing the Deve. Housing, pay attention to the following:
• Foreign substances in the Deve. Housing.
• Foreign substances on the surface of the Deve. Housing, especially on the Developer Material Roll
and Lower Seal.
• Toner sticking to the gear of the Developer Housing Assembly. Figure 1 j0ki40806
• Toner sticking to the MOB ADC Assembly.
NOTE: When removing the Drum, cover it with a black sheet, etc. to prevent light fatigue. 4. Remove the Front Cover together with the Inner Cover. (Figure 2)
NOTE: Do not touch the Drum surface with your hands. (1) Remove the screws (x6).
(2) Remove the Front Cover together with the Inner Cover.
NOTE: Place paper under the Dispenser Assembly (Y, M, C, K) and on the floor so that the toner, etc. do
not dirty the floor and the machine during servicing.

• Drum (Y, M, C, K) (REP 8.1.1)
2. Remove the Drum Cover. (Figure 1)
(2) Open the Drum Cover up to the position in the figure.
(3) Remove the Drum Cover.
Figure 2 j0ki40807
5. [4470/5570]:
Remove the Process 1 Fan and Duct. (Figure 3)
(3) Remove the Process 1 Fan and Duct.

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2010/08
6. Disconnect the connectors of the ATC PWB Assembly. (Figure 4) 8. Close the shutters of the Dispenser Pipe (Y, M, C, K) and the Developer Housing Assembly
(1) Release the wire harness from the hooks (x4). (Y, M, C, K). (Figure 6)
(2) Disconnect the connectors (x5). (1) Close the shutter.
(2) Turn the Lever counterclockwise and close the shutter.
Figure 4 j0ki40809
7. Remove the ATC PWB Assembly. (Figure 5)

(2) Remove the ATC PWB Assembly.
Figure 6 j0ki40811
9. Remove the Waste Toner Pipe Assembly. (Figure 7)

(2) Remove the Waste Toner Pipe Assembly.
Figure 9 j0ki40813
Figure 7 j0ki40812
11. Slide the Dispenser Pipe (K). (Figure 10)
NOTE: Make sure that the shutter at the Waste Box side of the Waste Toner Pipe Assembly is (1) Pull the joint section between the Dispenser Pipe (K) and the Developer Housing Assembly (K)
closed. Also make sure that the shutter is closed when installing. (Figure 8) in the direction of the arrow.
(2) Open the Dispenser Pipe (K) upwards.
Figure 8 j0wa40525
Figure 10 j0ki40503
10. Remove the Plate. (Figure 9)
(1) Remove the screws (x6). 12. Remove the Deve Plate Assembly. (Figure 11)
(2) Remove the Plate. (1) Remove the screws (x2).
(2) Remove the Deve Plate Assembly.

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2010/08
NOTE: When cleaning the inner part of the Waste Toner Pipe Assembly, siphon the cleaner from the
outlet at the Waste Box side. Rotating the gear indicated in the figure clockwise will result in the
toner being ejected. (Figure 13)
Figure 11 j0ki40504
13. Remove the Developer Housing Assembly (K). (Figure 12)

(1) Remove the Developer Housing Assembly (K). Figure 13 j0ki40816
NOTE: If there is toner stuck to the MOB ADC Assembly, it has to be cleaned.
NOTE: Before installing the Developer Housing Assembly, check the locations on the Frame that
are indicated in the following figure and clean it thoroughly if any toner, etc. are found to have gotten
stuck there. (Figure 14)
Figure 12 j0ki40505
Replacement
Figure 14 j0ki40506
NOTE: If the Developer Housing Assembly is installed with toner stuck to the gears, it will cause REP 5.2.2 Developer
banding of the gear, hastened wear and tear, and etc. (Figure 15)
Removal
WARNING
NOTE: When replacing the Developer, spread paper on the floor in advance to keep the site clean.

• Drum (Y, M, C, K) (REP 8.1.1)
Figure 15 j0ki40507 • IBT Belt Cleaner Assembly (REP 6.1.1)
NOTE: After installing the Waste Toner Pipe Assembly, do not forget to open the shutters of the • Developer Housing Assembly (REP 5.2.1)
Dispenser Pipe (Y, M, C, K) and the Developer Housing Assembly (Y, M, C, K) that were closed in
2. Remove the Upper Cover. (Figure 1)
Step 8.
2. If it was replaced, supply the Developer Housing Assembly with new developer. (REP 5.2.2)
NOTE: When replacing the Developer Housing Assembly, put the removed Developer Housing
Assembly into the provided plastic bag without removing the developer from it, and collect it back.
counter.
• "Chain Link: 954-830" (Y)
• "Chain Link: 954-831" (M)
• "Chain Link: 954-832" (C)
• "Chain Link: 954-833" (K)
• "Chain Link: 954-834" (Y)
• "Chain Link: 954-835" (M)
• "Chain Link: 954-836" (C)
• "Chain Link: 954-837" (K)
4. Obtain the value of the ATC Sensor that is installed to the replaced Developer Housing Assembly Figure 1 j0wa40515
and perform DC950 ATC Sensor Setup.
5. Perform DC949 ATCInitSet on the replaced Developer Housing Assembly. 3. Remove the Triumph Plate. (Figure 2)
6. Obtain the NVM values of the Developer Housing Assembly Replacement Target Color that is found
on the inspection sheet that comes with the machine ("ATC Setup Coefficient", "ATC Setup Offset",
"ATC_Barcode_No", and "deltaATC target Setup correction") and overwrite the values of the
inspection sheet.

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2010/08
4. Put the Developer Housing Assembly into the plastic bag that comes bundled with the developer 6. Hold the Developer Housing Assembly steady with your hand and supply the new developer to the
and turn it upside down, then rotate the gear clockwise as shown in the figure to eject the developer. Mag Roll side. (Figure 5)
(Figure 3)
(1) Turn the Developer Housing Assembly upside down.
(2) Rotate the gear in clockwise direction.
Figure 5 j0wa40518
7. Rotate the gear indicated in the figure clockwise to even out the developer on the Mag Roll.
Figure 3 j0wa40516 (Figure 6)
(1) Rotate the gear in clockwise direction.
5. Install the Triumph Plate. (Figure 4)
8. Make sure that no developer or toner has gotten stuck to the seal section indicated in the figure, on
NOTE: After the developer on the Mag Roll is evened out, take note of the following points.
the Upper Cover that was removed in Step 2. If there is any, clean it up by using a vacuum cleaner
• Make sure that the developer does not go beyond the line that is approx. 3mm below the or by gently using a dry cloth, etc. (Figure 9)
Upper Cover installation slot hole. (Figure 7)
Figure 9 j0wa40522
Figure 7 j0wa40520
9. Reinstall the Upper Cover that was removed in Step 2.
• Make sure that no developer or toner has gotten stuck to the locations shown in the figure. If
there is any, clean it up by using dry cloth, etc. (Figure 8) 10. Turn the Developer Housing Assembly upside down and check for the following.
• Make sure that no developer or toner has gotten stuck to the DRS Block locations indicated in
the figure. If there is any, clean it up by using dry cloth, etc. (Figure 10)

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2010/08
REP 5.3.1 LVPS (Deve)

Removal
WARNING
2. Disconnect the connector of the LVPS (Deve). (Figure 1)
(1) Release the wire harness from the Harness Guide.
Figure 10 j0wa40523
• Make sure that no developer or toner has gotten stuck to the gear locations indicated in the
figure by turning the gear clockwise. If there is any, clean it up by using a vacuum cleaner or a
brush, etc. (Figure 11)
Figure 1 j0ki40501
3. Remove the LVPS (Deve). (Figure 2)

(2) Remove the LVPS (Deve) in the direction of the arrow.
Figure 11 j0wa40524
Replacement
counter.
• "Chain Link: 954-837" (K)
• "Chain Link: 954-836" (C)
• "Chain Link: 954-835" (M)
• "Chain Link: 954-834" (Y)
Figure 2 j0ki40502
Replacement

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2010/08
REP 6.1.1 IBT Belt Cleaner Assembly
Removal
WARNING
2. Rotate the shutter of the IBT Belt Cleaner Assembly clockwise. (Figure 1)
(2) Rotate the shutter in clockwise direction.
Figure 2 j0ki40602
Replacement
counter.
• "Chain Link: 954-822"
Figure 1 j0ki40601
3. Remove the IBT Belt Cleaner Assembly. (Figure 2)

(1) Rotate the Knob in the direction of the arrow until it is free.
(2) Remove the IBT Belt Cleaner Assembly.
Version 1.2 2010/08 6 Transfer

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2010/08
6 Transfer 4-58 Version 1.2
REP 6.1.2 IBT Belt Unit

Removal
WARNING
NOTE: Do not touch the IBT Belt surface with your hands.
NOTE: When placing the IBT Belt Unit on the floor, spread paper or sheets, etc. on the floor beforehand
to ensure that dirt or dust do not get stuck to the IBT Belt.
1. Remove the Drum (Y, M, C, K). (REP 8.1.1) Figure 2 j0ki40605

2. Remove the IBT Belt Cleaner Assembly. (REP 6.1.1)
7. To open the L/H Cover Unit to the service position, rotate the Front Support 90 degree
3. Remove the Tension Lever of the IBT Belt. (Figure 1) counterclockwise and pull it out one level. (Figure 3)
(2) Remove the Tension Lever.
Figure 3 j0ki40606
Figure 1 j0ki40604 8. Remove the Front Lock Bracket. (Figure 4)

4. Remove the Fuser. (REP 7.1.1) (2) Remove the Front Lock Bracket.
6. Remove the Rear Support from the L/H Cover Unit. (Figure 2)
(1) Remove the KL-Clip.
(2) Remove the Rear Support.
9. Remove the Rear Lock Bracket. (Figure 5) 11. Pull out the IBT Belt Unit by holding onto the indicated sections (A) of the Front/Rear Frame until the
(1) Remove the screw. Handle at the front/rear become accessible. (Figure 7)
(2) Remove the Rear Lock Bracket. NOTE: When pulling out the IBT Belt Unit, take care because it may drop from the front/rear rails if
pulled too far out.
Figure 5 j0ki40608
Figure 7 j0ki40610
10. Pull the Stopper Lever. (Figure 6)
(1) Pull the Stopper Lever.
12. Hold onto the Handle at the front/rear and remove the IBT Belt Unit. (Figure 8)
(1) Hold onto the handles (x2) and pull it out.

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2010/08
13. While holding the IBT Belt Unit steady with your hand, remove the handle at the rear. (Figure 9) 15. With the handle at the bottom, place the IBT Belt Unit into an upright position.
(1) Remove the KL-Clips (x2). Replacement
(2) Remove the handle. 1. To install, carry out the removal steps in reverse order taking note of the following:
NOTE: When installing the handle at the rear, install the KL-Clip in the orientation shown in the
following figure. (Figure 11)
Figure 9 j0ki40612
14. Push the handle all the way in at the position shown in the following figure. (Figure 10)
(1) Install the handle. Figure 11 j0ki40614
NOTE: When the IBT Belt Unit installation, direct the D-Cut of the Coupling Shaft to upward. (Figure 12)
Figure 14 j0wa40620
Figure 12 j0ki40616
• Install the Tension Plate. (Figure 15)
NOTE: Insert the IBT Belt Unit completely into the Main Unit. After that, the positioning is done by (1) Install the Tension Plate.
the following procedure. (2) Tighten the screw.
(1) Secure the Front Lock Bracket.
(2) Lift the “A” part of the Rear Frame, during the Stopper Lever insertion. (Figure 13)
Figure 15 j0wa40621
Figure 13 j0ki40617
counter.
(3) Secure the Rear Lock Bracket. • "Chain Link: 954-820"
2. When replacing the IBT Belt Unit, switch the Tension Plate of the new IBT Belt Unit.
• Remove the Tension Plate. (Figure 14)
(2) Remove the Tension Plate.

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REP 6.2.1 (SCC) HVPS (1st/2nd/DTC) REP 6.3.1 IBT Belt

Removal Removal
WARNING WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF. progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug. Turn OFF the main power switch and unplug the power plug.
CAUTION NOTE: When removing the Drum, cover it with a black sheet, etc. to prevent light fatigue.
not available, touch some metallic parts before servicing to discharge the static electricity. NOTE: Do not touch the Drum surface with your hands.
1. Open the PWB Chassis Unit. (REP 18.1.1) NOTE: Do not touch the IBT Belt surface with your hands.
2. Remove the HVPS (1st/2nd/DTC). (Figure 1)
NOTE: Do not touch the IBT Drive Roll surface with your hands.
(2) Remove the screws (M3x8: x3). 1. Remove the Drum (Y, M, C, K). (REP 8.1.1)
(3) Remove the screws (M3x6: x2). 2. Remove the IBT Belt Cleaner Assembly. (REP 6.1.1)
(4) Remove the HVPS (1st/2nd/DTC). 3. Remove the IBT Belt Unit. (REP 6.1.2)
4. Remove the Tension Plate. (Figure 1)
(2) Remove the Tension Plate.
Figure 1 j0ki40603
Replacement
1. To install, carry out the removal steps in reverse order. Figure 1 j0wa40618
5. Switch the Tension Plate that was removed in Step 4.

(1) Install the Tension Plate.
(2) Tighten the screw.
6. Remove the Inlet Chute. (Figure 3) 8. Remove the Backup Roll. (Figure 5)
(1) Remove the screw. (1) Remove the Backup Roll.
(2) Remove the Inlet Chute.
Figure 5 j0ki40615
Figure 3 j0wa40610
9. Remove the IBT Belt. (Figure 6)
7. Remove the BUR Front Frame. (Figure 4)
(2) Remove the BUR Front Frame.

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2010/08
REP 6.3.2 TR0 Seal

Replacement
WARNING
NOTE: Do not touch the IBT Belt surface with your hands.
NOTE: Do not touch the IBT Drive Roll surface with your hands.
1. Remove the Drum (Y, M, C, K) (REP 8.1.1).

Figure 6 j0wa40613
2. Remove the IBT Belt Cleaner Assembly. (REP 6.1.1)
3. Remove the IBT Belt Unit. (REP 6.1.2)
Replacement
4. Remove the IBT Belt. (REP 6.3.1)
1. To install, carry out the removal steps in reverse order taking note of the following:
5. Open the DADF or Platen Cover and place a piece of cloth, etc. on the Platen Glass to create a
NOTE: When installing the IBT Belt, install it with the TR0 Seal at the rear. working space.
2. After a replacement, enter the Diag Mode and use "Initialize HFSI Counter" to clear the HFSI 6. Using drum cleaner, clean the surface beside the old TR0 Seal (left or right, either one is ok; this will
counter. be the position to paste the new TR0 Seal). (Figure 1)
• "Chain Link: 954-820"
Figure 1 j0wa40616
7. Paste the new TR0 Seal at approx. 1mm to 2mm beside the old TR0 Seal and less than 0.5mm
away from the edge of the IBT Belt. (Figure 2)
NOTE: When peeling off the new TR0 Seal from its backing paper, make sure to do so by first
bending the backing paper away to expose the edge. If you attempt to peel off the TR0 Seal directly,
it may result in its edges getting bunched up and rendering it unusable.
NOTE: If the new TR0 Seal is skewed, or has dirt/air trapped in it, redo the pasting.
Figure 2 j0wa40617
8. From the top, gently press on the whole surface of the pasted TR0 Seal.
NOTE: Do not wipe it with a dry cloth, etc.
9. Peel off the old TR0 Seal and use drum cleaner to clean off any adhesive that may have remained
on the IBT Belt.
10. Clean the IBT Belt Home Position Sensor by using a piece of dry cloth.
Removal
NOTE: When installing the IBT Belt, install it with the TR0 Seal at the rear.

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REP 7.1.1 (SCC) Fuser
Removal
WARNING
WARNING
As the Fuser temperature is still very high at the time the power is turned OFF, wait until it has
cooled down enough before servicing.
2. Remove the Fuser. (Figure 1)
(1) Loosen the Knob Screws (x2).
(2) Remove the Fuser.
Figure 1 j0ki40701
Replacement
counter.
• "Chain Link: 954-850"
Version 1.2 2010/08 7 Fuser

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2010/08
7 Fuser 4-68 Version 1.2
REP 8.1.1 Drum REP 8.1.2 Erase Lamp Unit (K)
Removal Removal
WARNING WARNING
NOTE: When removing the Drum, cover it with a black sheet, etc. to prevent light fatigue. NOTE: When removing the Drum, cover it with a black sheet, etc. to prevent light fatigue.
NOTE: Do not touch the Drum surface with your hands. NOTE: Do not touch the Drum surface with your hands.
1. Open the Front Cover. 1. Remove the following parts:

2. Rotate the Tension Lever of the IBT Belt counterclockwise. • Drum (Y, M, C, K) (REP 8.1.1)
3. Open the Drum Cover. • Toner Cartridge (Y, M, C, K) (PL 5.1)
4. Remove the drum. (Figure 1) • Waste Box (PL 8.2)
(1) Pull the handle of the Drum in the direction of the arrow and remove the Drum. • IBT Belt Cleaner Assembly (REP 6.1.1)
• IBT Belt Unit (REP 6.1.2)
Figure 1 j0ki40801
Replacement
Figure 1 j0ki40806

4. Remove the Front Cover together with the Inner Cover. (Figure 2)
Version 1.2 2010/08 8 Xerographic

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2010/08
8 Xerographic 4-70 Version 1.2
5. [4470/5570]: 7. Remove the ATC PWB Assembly. (Figure 5)

Remove the Process 1 Fan and Duct. (Figure 3) (1) Remove the screws (x2).
(1) Disconnect the connector. (2) Remove the ATC PWB Assembly.
Figure 5 j0ki40810
8. Close the shutters of the Dispenser Pipe (Y, M, C, K) and the Developer Housing Assembly
(Y, M, C, K). (Figure 6)
Figure 3 j0ki40808
(1) Close the shutter.
6. Disconnect the connectors of the ATC PWB Assembly. (Figure 4) (2) Turn the Lever counterclockwise and close the shutter.
(1) Release the wire harness from the hooks (x4).
NOTE: Make sure that the shutter at the Waste Box side of the Waste Toner Pipe Assembly is
closed. Also make sure that the shutter is closed when installing. (Figure 8)
Figure 8 j0wa40525

Figure 6 j0ki40811 (2) Remove the Plate.

Figure 9 j0ki40813
11. [2270/3370] : Remove the Drum/Deve Drive Assembly. (REP 3.3.1)

[4470/5570] : Remove the Drum/Deve Drive Assembly. (REP 3.3.2)
Figure 7 j0ki40812 12. Remove the MOB ADC Assembly. (REP 18.5.1)
13. Remove the screw that secures the Erase Lamp Unit (K) at the rear. (Figure 10)

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2010/08
outlet at the Waste Box side. Rotating the gear indicated in the figure clockwise will result in the
toner being ejected. (Figure 12)
Figure 10 j0ki40814
14. Remove the Erase Lamp Unit (K). (Figure 11)

(1) Disconnect the connector. Figure 12 j0ki40816
(3) Remove the Erase Lamp Unit (K). NOTE: After installing the Waste Toner Pipe Assembly, do not forget to open the shutters of the
Dispenser Pipe (Y, M, C, K) and the Developer Housing Assembly (Y, M, C, K) that were closed in
Step 8.
Figure 11 j0ki40815
Replacement
REP 8.1.3 Erase Lamp Unit (Y, M, C) 4. Remove the Front Cover together with the Inner Cover. (Figure 2)
Removal
WARNING
NOTE: Because the removal procedure for the Erase Lamp Units (Y, M, C) is the same, the following
describes only the procedure for the Erase Lamp Unit (C).
NOTE: Place paper under the removed Dispenser Pipe (Y, M, C, K) and on the floor so that the toner,
etc. do not dirty the floor and the machine during servicing.

• Drum (Y, M, C, K) (REP 8.1.1)
• Toner Cartridge (Y, M, C, K) (PL 5.1) Figure 2 j0ki40807
5. [4470/5570]:
Remove the Process 1 Fan and Duct. (Figure 3)
• IBT Belt Unit (REP 6.1.2)
Figure 3 j0ki40808
Figure 1 j0ki40806
6. Disconnect the connectors of the ATC PWB Assembly. (Figure 4)

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2010/08
(1) Release the wire harness from the hooks (x4).

Figure 4 j0ki40809
7. Remove the ATC PWB Assembly. (Figure 5)

(2) Remove the ATC PWB Assembly. Figure 6 j0ki40811

Figure 5 j0ki40810
8. Close the shutters of the Dispenser Pipe (Y, M, C, K) and the Developer Housing Assembly
(Y, M, C, K). (Figure 6)
(1) Close the shutter.
Figure 7 j0ki40812
(2) Turn the Lever counterclockwise and close the shutter.
NOTE: Make sure that the shutter at the Waste Box side of the Waste Toner Pipe Assembly is
closed. Also make sure that the shutter is closed when installing. (Figure 8)
Figure 10 j0ki40817
13. Remove the screw that secures the Erase Lamp Unit (C) at the rear. (Figure 11)
Figure 8 j0wa40525
(2) Remove the Plate.
Figure 11 j0ki40818
14. Remove the Erase Lamp Unit (C). (Figure 12)

Figure 9 j0ki40813
11. [2270/3370] : Remove the Drum/Deve Drive Assembly. (REP 3.3.1) (3) Remove the Erase Lamp Unit (C).
[4470/5570] : Remove the Drum/Deve Drive Assembly. (REP 3.3.2)
12. Remove the Dispenser Pipe (K). (Figure 10)
(1) Pull the joint section between the Dispenser Pipe (K) and the Guide Assembly (K) towards you.
(2) Release the hooks (x2) and remove the Dispenser Pipe (K).

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2010/08
REP 8.2.1 (SCC) Agitator Motor Assembly

Removal
WARNING
• Drum (Y, M, C, K) (REP 8.1.1)
Figure 12 j0ki40819 • Waste Box (PL 8.2)
• Rear Lower Cover (REP 19.3.1)
Replacement • Right Cover (PL 19.3)
1. To install, carry out the removal steps in reverse order. • HVPS (1st/2nd/DTC) (REP 6.2.1)
• [2270/3370] : Drum/Deve Drive Assembly (REP 3.3.1)
outlet at the Waste Box side. Rotating the gear indicated in the figure clockwise will result in the • [4470/5570] : Drum/Deve Drive Assembly (REP 3.3.2)
toner being ejected. (Figure 13) 3. Slide the GFI Chassis Assembly. (Figure 1)
(3) Slide the GFI Chassis Assembly.
Figure 13 j0ki40816
NOTE: After installing the Waste Toner Pipe Assembly, do not forget to open the shutters of the
Dispenser Pipe (Y, M, C, K) and the Developer Housing Assembly (Y, M, C, K) that were closed in Figure 1 j0ki40802
Step 8.
4. Remove the Harness Holder. (Figure 2)
(2) Release the wire harness from the hook.
(5) Remove the Harness Holder.
Figure 4 j0ki40805
Replacement
Figure 2 j0ki40803 1. To install, carry out the removal steps in reverse order.
5. Remove the gear and the bearing. (Figure 3)

(2) Remove the gear.
(3) Remove the bearing.
Figure 3 j0ki40804
6. Remove the Agitator Motor Assembly. (Figure 4)

(2) Remove the Agitator Motor Assembly.

4-77
2010/08
REP 9.3.1 (SCC) Tray 1 Feeder Assembly
Removal
WARNING
1. Remove the Registration Transport Assembly. (REP 15.1.1)
2. Pull out Tray 1 and remove the paper.
3. Remove Tray 1.
4. Remove the Chute Assembly from the Tray 1 Feeder Unit. (Figure 1)
(1) Remove the Stopper Screw.
(2) Remove the Chute Assembly in the direction of the arrow.
Figure 2 j0ki40902
6. Remove the Tray 1 Feeder Unit. (Figure 3)

(2) Remove the Tray 1 Feeder Unit.
Figure 1 j0ki40901

(1) Release the Wire Harness from the clamps (x2).
(3) Release the wire harness from the clamp. Figure 3 j0ki40903
Replacement
counter.
• "Chain Link: 954-800"
Version 1.2 2010/08 9 Tray 1 Feeder/Tray 1

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2010/08
9 Tray 1 Feeder/Tray 1 4-80 Version 1.2
REP 9.5.1 Tray 1 Feed/Retard/Nudger Roll

Removal
WARNING
1. Pull out Tray 1 and remove the paper.
2. Remove Tray 1.
3. Remove the Tray 1 Feed/Retard/Nudger Roll. (Figure 1)
(1) Slide the chute towards you.
(2) Remove the Tray 1 Feed/Retard/Nudger Roll.
Figure 1 j0ki40904
Replacement
counter.
• "Chain Link: 954-800"
Removal
WARNING
1. Remove Tray 2.
3. Remove the Feed Out Chute. (Figure 1)
(1) Remove the Feed Out Chute.
Figure 2 j0ki41002

(1) Release the wire harness from the clamps (x3).
Figure 1 j0ki41001
4. Remove the Bracket Assembly. (Figure 2)

(2) Remove the Bracket Assembly.
Figure 3 j0ki41003
6. Remove the Tray 2 Feeder Assembly. (Figure 4)

(2) Remove Tray 2 Feeder Assembly.
Version 1.2 2010/08 10 Tray Module (3T)

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2010/08
10 Tray Module (3T) 4-82 Version 1.2

Removal
WARNING
1. Remove Tray 3.
Figure 4 j0ki41004
Replacement
counter.
• "Chain Link: 954-801"
Figure 1 j0ki41005

Removal
WARNING
1. Remove Tray 4.
Figure 2 j0ki41006

Figure 1 j0ki41008
4. Remove the Bracket Assembly. (Figure 2)

(2) Remove the Bracket Assembly.
Figure 3 j0ki41007
Replacement
counter.
• "Chain Link: 954-802"

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2010/08
5. Disconnect the connector. (Figure 3) Replacement

(1) Release the wire harness from the clamps (x3). 1. To install, carry out the removal steps in reverse order.
(2) Disconnect the connectors (x2). 2. After a replacement, enter the Diag Mode and use "Initialize HFSI Counter" to clear the HFSI
counter.
• "Chain Link: 954-803"
Figure 3 j0ki41010

REP 10.4.1 Tray 2 Feed/Retard/Nudger Roll REP 10.6.1 Tray 3 Feed/Retard/Nudger Roll
Removal Removal
WARNING WARNING
1. Remove Tray 2/3. 1. Remove Tray 3/4.
2. Remove the Tray 2 Feed/Retard/Nudger Roll. (Figure 1) 2. Remove the Tray 3 Feed/Retard/Nudger Roll. (Figure 1)
(1) Slide the chute towards you. (1) Slide the chute towards you.
(2) Remove the Tray 2 Feed/Retard/Nudger Roll. (2) Remove the Tray 3 Feed/Retard/Nudger Roll.
Replacement Replacement
1. To install, carry out the removal steps in reverse order. 1. To install, carry out the removal steps in reverse order.
2. After a replacement, enter the Diag Mode and use "Initialize HFSI Counter" to clear the HFSI 2. After a replacement, enter the Diag Mode and use "Initialize HFSI Counter" to clear the HFSI
counter. counter.
• "Chain Link: 954-801" • "Chain Link: 954-802"

4-85
2010/08
REP 10.8.1 Tray 4 Feed/Retard/Nudger Roll REP 10.9.1 (SCC) Tray Module PWB
Parts List on PL 10.8 Parts List on PL 10.9a/PL 10.9b
Removal Replacement
WARNING WARNING
1. Remove Tray 3/4. 1. After replacement, set the switch of the Tray Module PWB as follows. (Figure 1)
2. Remove the Tray 4 Feed/Retard/Nudger Roll. (Figure 1)
(1) Slide the chute towards you.
(2) Remove the Tray 4 Feed/Retard/Nudger Roll.
Figure 1 j0ki41015
Figure 1 j0ki41014
Replacement
counter.
• "Chain Link: 954-803"
REP 11.1.1 (SCC) Tray 3 Assembly REP 11.1.2 (SCC) Tray 4 Assembly
Removal Removal
WARNING WARNING
1. Pull out Tray 3. 1. Pull out Tray 4.
2. Remove the paper from Tray 3. 2. Remove the paper from Tray 4.
3. Remove the Tray 3 Assembly. (Figure 1) 3. Remove the Tray 4 Assembly. (Figure 1)
(1) Remove the screw. (1) Remove the screws (x2).
(2) Remove the stopper. (2) Store the Tray 4 Transport Assembly.
(3) Remove the Tray 3 Assembly. (3) Remove the screw.
(4) Remove the stopper.
(5) Remove the Tray 4 Assembly.
Figure 1 j0ki41101
Replacement Figure 1 j0ki41102

Replacement
Version 1.2 2010/08 11 TRAY MODULE (TT)

4-87
2010/08
11 TRAY MODULE (TT) 4-88 Version 1.2
REP 11.4.1 Tray Cable

Removal
WARNING
1. Remove the Tray 4 Assembly. (REP 11.1.2 )
2. Remove the Tray 4 Cover. (Figure 1)
(2) Remove the Tray 4 Cover.
Figure 2 j0ki41104
4. Remove the Tray Cable. (Figure 3)
NOTE: Only the removal procedure for the Tray Cable at the front is described here. The Tray Cable
at the rear is removed in the same way.
(1) Remove the E-Clip and the Pulley.

(2) Remove the Tray Cable.
(3) Remove the Tray Cable.
Figure 1 j0ki41103
3. Remove the Tray Cable. (Figure 2)
NOTE: Only the removal procedure for the Tray Cable at the front is described here. The Tray Cable
at the rear is removed in the same way.
(1) Remove the E-Clip and Cable Guide.
(2) Remove the E-Clip and Cable Guide.
Figure 3 j0ki41105
Replacement
REP 11.5.1 (SCC) Tray 4 Feeder
Removal
WARNING
1. Remove Tray 1 and Tray 2.
2. Disconnect the connector of the Tray 4 Feeder Assembly. (Figure 1)
Figure 2 j0ki41107
5. Remove the screws that secure the Tray 4 Feeder Assembly. (Figure 3)
Figure 1 j0ki41106
3. Pull out the Tray 3/4.

4. Remove the Stud Bracket. (Figure 2)
(2) Remove the Stud Bracket.
Figure 3 j0ki41108

(1) Lift the Lower Chute in the direction of the arrow.
(2) Move the Tray 4 Feeder Assembly in the direction of the arrow and remove it.

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2010/08
7. Disconnect the connector. (Figure 5) 9. Remove the Lower Chute. (Figure 7)

(1) Remove the wire harnesses (x2) from the hooks (x2). (1) Remove the screws (x2).
(2) Disconnect the connectors (x2). (2) Remove the Lower Chute.
8. Remove the Upper Chute. (Figure 6) 10. Remove the various parts from the Tray 4 Feeder Assembly. (Figure 8)
(1) Remove the screws (x2). (1) Remove the screws (x2).
(2) Remove the Upper Chute. (2) Remove the Bracket.
(4) Remove the Bracket.
Removal
WARNING
1. Pull out Tray 2.
2. Open the Left Cover.
Figure 8 j0ki41113
Replacement
counter.
• "Chain-Link: 954-803"
Figure 1 j0ki41114
4. Remove the Bracket. (Figure 2)


4-91
2010/08

(1) Release the wire harnesses (x2) from the clamps (x2). 1. To install, carry out the removed steps in reverse order.
(2) Disconnect the connectors (x2). 2. After a replacement, enter the Diag Mode and use "Initialize HFSI Counter" to clear the HFSI
counter.
• "Chain-Link: 954-801"
Figure 3 j0ki41116
6. Remove the Tray 2 Feeder. (Figure 4)

(2) Remove the Tray 2 Feeder.
Removal
WARNING
1. Remove Tray 2.
2. Pull out Tray 3 and Tray 4.
3. Open the Left Cover.
4. Remove the Lower Chute and the Feed Out Chute. (Figure 1)
(1) Remove the Lower Chute.
Figure 2 j0ki41119
6. Remove the screws that secure the Tray 3 Feeder Assembly. (Figure 3)
Figure 1 j0ki41118

(1) Release the wire harnesses (x2) from the clamps (x2).
(2) Disconnect the connectors (x2). Figure 3 j0ki41120


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2010/08
REP 11.8.1 Feed/Retard/Nudger Roll (Tray 2)

Removal
WARNING
NOTE: Replace Feed, Retard, and Nudger Roll at the same time because they have the same duration
of life.
1. Remove Tray 2.
2. Remove the Feed/Retard/Nudger Roll. (Figure 1)
(1) Slide the Front Chute towards you.
(2) Remove the Retard Roll.
Figure 4 j0ki41121 (3) Remove the Nudger Roll.
(4) Remove the Feed Roll.
8. Remove the Tray 3 Feeder. (Figure 5)
Figure 1 j0ki41123
Replacement
Figure 5 j0ki41122
Replacement counter.
• "Chain-Link: 954-801"
counter.
• "Chain-Link: 954-802"
REP 11.10.1 Feed/Retard/Nudger Roll (Tray 3) REP 11.12.1 Feed/Retard/Nudger Roll (Tray 4)
Removal Removal
WARNING WARNING
NOTE: Replace Feed, Retard, and Nudger Roll at the same time because they have the same duration NOTE: Replace Feed, Retard, and Nudger Roll at the same time because they have the same duration
of life. of life.
1. Remove Tray 2. 1. Remove Tray 2.

2. Pull out Tray 3 and Tray 4. 2. Pull out Tray 4.
3. Remove the Feed/Retard/Nudger Roll. (Figure 1) 3. Remove the Feed/Retard/Nudger Roll. (Figure 1)
(1) Slide the Front Chute towards you. (1) Slide the Front Chute towards you.
(2) Remove the Retard Roll. (2) Remove the Retard Roll.
(3) Remove the Nudger Roll. (3) Remove the Nudger Roll.
(4) Remove the Feed Roll. (4) Remove the Feed Roll.
Replacement Replacement
1. To install, carry out the removed steps in reverse order. 1. To install, carry out the removed steps in reverse order.
2. After a replacement, enter the Diag Mode and use "Initialize HFSI Counter" to clear the HFSI 2. After a replacement, enter the Diag Mode and use "Initialize HFSI Counter" to clear the HFSI
counter. counter.
• "Chain-Link: 954-802" • "Chain-Link: 954-803"

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2010/08
REP 11.17.1 (SCC) Tray Module PWB

Replacement
WARNING
1. After replacement, set the switch of the Tray Module PWB as follows. (Figure 1)
Figure 1 j0ki41126
REP 13.1.1 MSI Unit
Removal
WARNING
1. Remove the Left Rear Lower Cover. (PL 19.2)
Figure 2 j0ki41302
Replacement
NOTE: Be careful not to pinch the wire harness of the MSI when installing the Left Rear Lower
Cover.
Figure 1 j0ki41301
4. Close the L/H Cover Unit.

5. Remove the MSI Unit. (Figure 2)
(2) Remove the MSI Unit.
Version 1.2 2010/08 13 MSI

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2010/08
13 MSI 4-98 Version 1.2
REP 13.3.1 Feed/Retard/Nudger Roll 3. Remove the Front Chute. (Figure 3)

(1) Remove the Front Chute.
Parts List on PL 13.3, PL 13.4
Removal
WARNING
1. Remove the Top Cover. (Figure 1)
(1) Release the hooks (x2) and remove the Top Cover.
Figure 3 j0ki41305
4. Remove the Feed/Retard Roll. (Figure 4)

(1) Remove the Feed Roll.
Figure 1 j0ki41303
2. Remove the Nudger Roll. (Figure 2)

(1) Remove the Nudger Roll.
Figure 4 j0ki41306
Replacement
counter.
• "Chain Link: 954-805"
Figure 2 j0ki41304
REP 13.5.1 (SCC) MSI Paper Size Sensor
Removal
WARNING
1. Gently extend the Extension Tray and pull it out. (Figure 1)
(1) Remove the Extension Tray.
Figure 2 j0wa41306
3. Remove the MSI Paper Size Sensor. (Figure 3)

(1) Remove the Pinion Gear.
(3) Remove the MSI Paper Size Sensor.
(4) Release the wire harness from the MSI Paper Size Sensor.
Figure 1 j0ki41307

(2) Remove the Plate.
Figure 3 j0wa41307
Replacement
Version 1.2 2010/08 13 MSI

4-99
2010/08
13 MSI 4-100 Version 1.2
NOTE: When installing the MSI Paper Size Sensor, make sure that the pin is inserted properly into
the long hole of the Link. (Figure 4)
Figure 4 j0wa41308
NOTE: When installing the Pinion Gear, align the marks on the Front/Rear Rack to the marks on the
MSI Tray. (Figure 5)
Figure 5 j0wa41309
REP 14.1.1 L/H Cover Unit
Removal
WARNING
1. Remove the Left Rear Lower Cover. (PL 19.2)
Figure 2 j0ki41402
5. Remove the Rear Support from the L/H Cover Unit. (Figure 3)
(2) Remove the Rear Support.
Figure 1 j0ki41401
4. Rotate the Front Support 90 degree counterclockwise and remove it from hole of the Frame.
(Figure 2)
(A) Front Support
Figure 3 j0ki41403
6. Remove the L/H Cover Unit. (Figure 4)

(1) Remove the L/H Cover Unit from the studs (x2) of the hinge.
Version 1.2 2010/08 14 L/H Cover

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2010/08
14 L/H Cover 4-102 Version 1.2
REP 14.2.1 2nd BTR Assembly

Removal
WARNING
NOTE: Do not touch the 2nd BTR Roll surface with your hands.

2. Remove the 2nd BTR Assembly. (Figure 1)
(2) Press the Lever in the direction of the arrow.
(3) Remove the 2nd BTR Assembly.
Figure 4 j0ki41404
Replacement
Figure 1 j0ki41405
Replacement
counter.
• "Chain Link: 954-821"
REP 14.2.2 Duplex Assembly
Removal
WARNING
NOTE: Do not touch the 2nd BTR Roll surface with your hands.

2. Remove the chute. (Figure 1)
(3) Remove the chute.
Figure 2 j0ki41407

Figure 1 j0ki41406
3. Remove the L/H Cover. (Figure 2)

(2) Remove the L/H Cover.
Figure 3 j0ki41408
5. Remove the Duplex Assembly. (Figure 4)

(2) Remove the Duplex Assembly.
Version 1.2 2010/08 14 L/H Cover

4-103
2010/08
14 L/H Cover 4-104 Version 1.2
Figure 4 j0ki41409
Replacement
REP 15.1.1 Registration Transport Assembly
Removal
WARNING
1. Remove the L/H Cover Unit. (REP 14.1.1)
2. Remove the MSI. (REP 13.1.1)
3. Remove the Registration Transport Assembly. (Figure 1)
(3) Remove the Registration Transport Assembly.
Figure 1 j0ki41501
Replacement
CAUTION
Make sure you secure the screw (Figure 1) at the rear side of the Registration Transport Assembly.
If it is not secured, it may cause the DUP MOT DRIVE of the MD PWB to be damaged.
Version 1.2 2010/08 15 Registration

4-105
2010/08
15 Registration 4-106 Version 1.2
REP 17.1.1 Exit/OCT 1 Assembly
Removal
WARNING
1. Remove the Exit 2 Assembly. (REP 17.1.2)
2. Remove the Motor Cover. (Figure 1)
(1) Release the wire harness from the hook.
(4) Remove the Motor Cover.
Figure 2 j0ki41702
4. Remove the Exit/OCT 1 Assembly. (Figure 3)

(1) Slide the Bearing.
(2) Remove the Exit/OCT 1 Assembly.
Figure 1 j0ki41701

(2) Slide and remove the Belt.
(3) Remove the screws (x2). Figure 3 j0ki41703
Replacement
Version 1.2 2010/08 17 Exit/OCT

4-107
2010/08
17 Exit/OCT 4-108 Version 1.2
REP 17.1.2 Exit 2 Assembly

Removal
WARNING
2. Remove the Front Left Cover. (PL 19.2)
3. Remove the Left Rear Upper Cover. (PL 19.2)
4. Remove the Paper Weight. (Figure 1)
(1) Release the hook and remove the Paper Weight.
Figure 2 j0ki41704
Replacement
Figure 1 j0ki41904
5. Remove the Exit 2 Assembly. (Figure 3)

(3) Remove the Exit 2 Assembly.
REP 18.1.1 Opening/Closing the PWB Chassis Unit
Removal
WARNING
1. Remove the Control Unit Connector Cover. (PL 19.3)
2. Disconnect all cables connected to the Control Unit.
4. Release the wire harness from the clamp. (Figure 1)
Figure 2 j0ki91075
6. Remove the screws that secure the PWB Chassis Unit. (Figure 3)
Figure 1 j0ki91074
5. Remove the screws that secure the PWB Chassis Unit. (Figure 2)
Figure 3 j0ki91076
7. Open the PWB Chassis Unit. (Figure 4)

(1) Remove the screws (x3) and open the PWB Chassis Unit.
Version 1.2 2010/08 18 Electrical

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2010/08
18 Electrical 4-110 Version 1.2
REP 18.2.1 (SCC) BP PWB

Parts List on PL 18.2a/PL 18.2b
Removal
WARNING
CAUTION
CAUTION
Do not get yourself hurt by a soldered part on the back of the PWB.
NOTE: Do not replace the BP PWB, MCU PWB and NVM PWB at the same time because they contain
Figure 4 j0ki91077 information such as Billing.

Replacement 2. Disconnect all cables connected to the Control Unit.
1. To install, carry out the removal steps in reverse order. 3. Pull out the Control Unit. (Figure 1)
(1) Loosen the Thumbscrews (x2).
(2) Loosen the Thumbscrew.
(3) Open the handle and pull out the Control Unit.
Figure 1 j0ki91051
4. Remove the MD PWB. (REP 18.2.3)

5. Remove the MCU PWB. (REP 18.2.2)
6. Remove the ESS Cover. (PL 18.3)
8. Disconnect the connector of the BP PWB. (Figure 2)
9. Disconnect the connector of the BP PWB. (Figure 3) 11. Remove the Bracket. (Figure 5)
(2) Release the hook and disconnect the connectors (x2). (2) Remove the Bracket.
NOTE: Take care to not pull too forcefully as it may damage the hook.
Figure 5 j0ki41819
12. Remove the BP PWB. (Figure 6)

Figure 3 j0ki41817 (1) Remove the screws (x3).
(2) Remove the BP PWB.
10. Remove the Shield. (Figure 4)
(2) Remove the Shield in the direction of the arrow.

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REP 18.2.2 (SCC) MCU PWB

Removal
WARNING
CAUTION
CAUTION
Figure 6 j0ki41820 Do not get yourself hurt by a soldered part on the back of the PWB.
NOTE: Do not replace the MCU PWB, BP PWB and NVM PWB at the same time because they contain
Replacement information such as Billing.
1. When replacing the BP PWB, remove the EEP ROM from the old BP PWB and install it onto the
new one. (Figure 7) 1. Remove the Control Unit Connector Cover. (PL 19.3)
4. Remove the MD PWB. (REP 18.2.3)
5. Disconnect the Flexible Print Cables. (Figure 1)
(1) Disconnect the Flexible Print Cables (x2).
(2) Disconnect the Flexible Print Cables (x2).
Figure 7 j0ki41821
Figure 1 j0ki41813

7. Remove the MCU PWB. (Figure 3) 2. To install, carry out the removal steps in reverse order.
(1) Remove the screws (x6). 3. "041-340 (MCU NVM <EEPROM> Data Fail)" is displayed and the IOT initialization will be
(2) Disconnect the connector and remove the MCU PWB. performed.
Figure 3 j0ki41815
Replacement
1. When replacing the MCU PWB, remove the EEP ROM from the old MCU PWB and install it onto the
new one. (Figure 4)

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2010/08
REP 18.2.3 (SCC) MD PWB

Removal
WARNING
CAUTION
CAUTION
Do not get yourself hurt by a soldered part on the back of the PWB.
Figure 2 j0ki41812
4. Disconnect the connectors (x17). (Figure 1) Replacement
Figure 1 j0ki41811
5. Remove the MD PWB. (Figure 2)

(2) Disconnect the connector and remove the MD PWB.
REP 18.3.1 (SCC) IH Driver PWB
Removal
WARNING
2. Remove the IIT Rear Cover. (Figure 1)
(1) Loosen the screws (x2) and disconnect the connector.
(3) Remove the IIT Rear Cover.
Figure 2 j0ki41801
4. [4470/5570]:
Remove the Sub LVPS. (Figure 3)
(2) Remove Sub LVPS.
Figure 1 j0ki40139
3. [4470/5570]:
Disconnect the connector of the Sub LVPS. (Figure 2)
Figure 3 j0ki41802
5. Disconnect the connector of the IH Driver PWB. (Figure 4)


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2010/08
6. Disconnect the connector of the Fuser Drawer Harness. (Figure 5) Replacement

(1) Release the wire harness from the clamp. 1. To install, carry out the removal steps in reverse order.
Figure 5 j0ki41804
7. Remove the IH Driver PWB. (Figure 6)

(2) Remove the IH Driver PWB.
REP 18.5.1 MOB ADC Assembly
Removal
WARNING

• Drum (Y, M, C, K) (REP 8.1.1)
• Tension Lever (PL 6.1) 5. Remove the Plate. (Figure 3)
2. Remove the Drum Cover. (Figure 1) (1) Remove the screws (x6).
(1) Remove the screws (x2). (2) Remove the Plate.
Figure 3 j0ki40813
6. Remove the Plate. (2270/3370: Figure 4) (4470/5570: Figure 5)

Figure 1 j0ki40806
(1) Release the hooks (x2) and remove the Plate.

4-117
2010/08
7. Remove the Process 2 Fan and Duct. (2270/3370: Figure 6) (4470/5570: Figure 7) 8. [2270/3370]:
(1) Release the wire harness from the clamp. Remove the Plate. (Figure 8)
(2) Disconnect the connector. (1) Remove the Plate in the direction of the arrow.

(1) Disconnect the connector. 1. To install, carry out the removal steps in reverse order.
Figure 9 j0ki41824
10. Remove the MOB ADC Assembly. (Figure 10)

(2) Remove the MOB ADC Assembly.

4-119
2010/08
REP 18.6.1 (SCC) HVPS (Deve/BCR)

Removal
WARNING
• Right Cover (PL 19.3)
2. Remove the Tie Bar. (Figure 1)
(2) Remove the Tie Bar.
Figure 2 j0ki41808
4. Remove the Box Holder. (Figure 3)

(2) Remove the Box Holder.
Figure 1 j0ki41807

Figure 3 j0ki41809
5. [2270/3370]:
Remove the HVPS (Deve/BCR). (Figure 4)
(3) Hold onto the tabs (x2) of the Bracket and pull out the HVPS (Deve/BCR) in the direction of the
arrow.
Figure 4 j0ki41830
6. [4470/5570]:
Remove the HVPS (BCR). (Figure 5)
(3) Pull out and remove the HVPS (BCR).
Figure 5 j0ki41810
Replacement

4-121
2010/08
REP 19.2.1 Top Cover
Removal
WARNING

• Drum (Y, M, C, K) (REP 8.1.1)
• Tension Lever (PL 6.1) 5. Remove the Front Left Cover and the Exit Front Cover. (Figure 3)
2. Remove the Drum Cover. (Figure 1) (1) Remove the screw.
(1) Remove the screws (x2). (2) Remove the Front Left Cover in the direction of the arrow.
(2) Open the Drum Cover up to the position in the figure. (3) Remove the Exit Front Cover.
Figure 3 j0ki41903
Figure 1 j0ki40806
6. Remove the Paper Weight. (Figure 4)
3. Open the L/H Cover Unit. (1) Release the hook and remove the Paper Weight.
Version 1.2 2010/08 19 Cover

4-123
2010/08
19 Cover 4-124 Version 1.2
REP 19.3.1 Rear Lower Cover

Removal
WARNING
• Filter Cover (PL 19.3)
• Control Unit Connector Cover (PL 19.3)
• Rear Upper Cover (PL 19.3)
• MCU Cover (PL 19.3)
Figure 4 j0ki41904 (1) Disconnect the connector.
7. Remove the Top Cover. (Figure 5)

(2) Remove the Top Cover.
Figure 1 j0ki41901
3. Remove the Rear Lower Cover. (Figure 2)

Figure 5 j0ki41905 (2) Remove the Rear Lower Cover.
Replacement
Figure 2 j0ki41902
Replacement
Version 1.2 2010/08 19 Cover

4-125
2010/08
19 Cover 4-126 Version 1.2
REP 35.2.1 (SCC) Control Unit
Removal
WARNING
CAUTION
CAUTION
Do not get yourself hurt by a soldered part on the back of the PWB. Figure 1 j0ki91051
NOTE: Do not replace the MCU PWB, BP PWB, and NVM MF PWB on the ESS PWB at the same time 4. Remove the HDD. (Figure 2)
because they contain information such as Billing.
CAUTION
NOTE: When replacing the NVM PWB, make sure to perform "Clear User Area" to output the address list To prevent damage, make sure you adhere to the order of removal.
and check that it is cleared before proceeding. (1) Release the hook and disconnect the connector.
How to Backup: (2) Release the hook and remove the HDD in the direction of the arrow.
• Request for the customer to perform backup using CWIS or Easy Admin.
How to Clear User Area:
• Enter the UI Diag and select "System Settings" tab -> [Common Service Settings] ->
[Maintenance / Diagnostics] -> [Initialize NVM] -> [Sys-USER] -> [Start].
NOTE: When installing the NVM PWB, perform "Clear User Area", output the all addresses in the
address list, and check that there is no user data.

2. Disconnect all cables connected to the Control Unit.
3. Pull out the Control Unit. (Figure 1)
(1) Loosen the Thumbscrews (x2).
(2) Loosen the Thumbscrew.
(3) Open the handle and pull out the Control Unit.
Figure 2 j0ki43501
5. [2270/3370]:
Remove the GAP PWB. (Figure 3)
(2) Remove the GAP PWB.
(3) Remove the Spacer Screws (x2).
Version 1.2 2010/08 35 ESS

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35 ESS 4-128 Version 1.2
6. Remove the NVM PWB and cover. (Figure 4) 8. Replace the NVM PWB.
(1) Release the hooks (x2) and remove the NVM PWB and cover. 9. If there are any extension options on the ESS PWB, make sure to move all of them to the new ESS
PWB.
10. Restore the machine to its original state.
11. Plug in the power plug and turn ON the power switch.
12. Fault Code [124-324: Billing Mismatch] will appear.
13. Enter UI Diag "Machine ID / Billing Data".
14. Follow the steps in "Machine ID / Billing Data" to match the Billing.
15. Enter DC131 "NVM Read/Write" and enter all the NVM values described in the NVM List that comes
with the machine
Figure 4 j0ki43503
WARNING
To prevent the battery from short circuiting, never remove the cover unless the cover has to
be replaced.
Reference: Remove the NVM PWB together with the cover. (PL 35.2 Item 20)
NOTE: If the NVM ALL Clear is required, perform ADJ 35.3.2 Special Booting for complete NVM
initialization (return it to the default factory shipment state) or perform NVM initialization.
7. Separate the NVM PWB from the cover. (Figure 5)

REP 51.1.1 DADF
Removal
WARNING
1. Loosen the screws (x2) and disconnect the connector. (Figure 1)
Figure 2 j0ki45106
Replacement
2. Install the DADF. (Figure 3)
(1) Insert the tabs of the Counter Balance into the grooves of the installation holes.
Figure 1 j0ki91096
2. Remove the DADF. (Figure 2)

(1) Tilt the Counter Balance in the direction of the arrow and remove it from the installation holes.
Figure 3 j0ki91094
3. Perform the DADF Original Detection Correction when replacing the DADF. (Refer to ADJ 51.1.3
DADF Original Detection Correction.)
Version 1.2 2010/08 51 DADF

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51 DADF 4-130 Version 1.2
REP 51.1.2 DADF Platen Cushion

Removal
WARNING
NOTE: The DADF Platen Cushion is pasted on with double sided adhesive tapes.
1. Peel off the DADF Platen Cushion. (Figure 1)

(1) Remove the DADF Platen Cushion.
Figure 2 j0ki91095
Figure 1 j0ki45107
Replacement
1. Paste on the DADF Platen Cushion. (Figure 2)
(1) Place the DADF Platen Cushion on the Platen Glass.
(2) Set the gap between the Regi Guide and Platen Guide.
(3) Slowly lower the DADF and press it onto the DADF Platen Cushion.
REP 51.2.1 DADF Front Cover REP 51.2.2 DADF Rear Cover
Removal Removal
WARNING WARNING
1. Open the Top Cover. 1. Turn the DADF Document Tray upside down. (Figure 1)
2. Open the DADF. (1) Open the Top Cover.
3. Remove the DADF Front Cover. (Figure 1) (2) Turn the DADF Document Tray upside down.
(2) Remove the DADF Front Cover.
Figure 1 j0ki45101
2. Remove the screws that secure the DADF Rear Cover. (Figure 2)
Figure 1 j0ki45108
Replacement

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3. Open the DADF. Replacement

4. Release the hooks of the DADF Rear Cover. (Figure 3) 1. To install, carry out the removal steps in reverse order.
Figure 3 j0ki45103
5. Close the DADF gently.

6. Remove the DADF Rear Cover. (Figure 4)
(1) Remove the DADF Rear Cover in the direction of the arrow.
(A) Hook
REP 51.2.3 (SCC) DADF Feeder Assembly
Removal
WARNING
1. Remove the DADF Front Cover. (REP 51.2.1)
2. Remove the DADF Rear Cover. (REP 51.2.2)
4. Remove the DADF Document Tray. (REP 51.4.1)
5. Disconnect the DADF PWB connectors. (Figure 1)
(2) Remove the Tapping Screw and the Ground Wire. Figure 2 j0ki45114
Replacement
2. Align the positioning pin of the Base Frame and the hole of the FADF Feeder Assembly. (Figure 3)
Figure 1 j0ki45113
6. Remove the DADF Feeder Assembly. (Figure 2)

(2) Remove the DADF Feeder Assembly in the direction of the arrow.
Figure 3 j0ki45115
3. When installing the DADF Feeder Assembly to the Base Frame, check the following A and B.
(Figure 4)
(A)At the front: The Frame of the DADF Feeder Assembly is attached to the positioning pin of the
Base Frame as shown in the figure.
(B)The Bracket of the DADF Feeder Assembly is attached to the support of the Base Frame as
shown in the figure.

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REP 51.2.4 (SCC) DADF PWB

Removal
WARNING
2. Remove the Bracket. (PL 51.2)
3. Remove the DADF-IIT Cable from the guide of the Base Frame. (Figure 1)
Figure 4 j0ki45116
counter.
• Chain Link: 955-806
Figure 1 j0ki45117
4. Disconnect the DADF PWB connectors. (Figure 2)

5. Remove the DADF PWB. (Figure 3) 3. Check the software version. Update the version if an old software is installed in the new PWB.
(1) Remove the Tapping Screws (x2) and the Ground Wires (x2).
(3) Remove the DADF PWB.
Figure 3 j0ki45119
Replacement
2. Switch the ROM on the new PWB with the EEP ROM from the old PWB. (Figure 4)
This is because it stores the alignment value of the DADF.

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REP 51.3.1 (SCC) Left Counter Balance

Removal
WARNING
CAUTION
Left/Right Counter Balance is identified by its spring pressure.
• Left Counter Balance: strong spring pressure
• Right Counter Balance: weak spring pressure
3. Remove the DADF. (REP 51.1.1) Figure 2 j0ki45122
5. Remove the DADF Feeder Assembly. (REP 51.2.3) Replacement
6. Remove the screws that secure the Tie Plate. (Figure 1) 1. To install, carry out the removal steps in reverse order.
(1) Remove the Tapping Screw. 2. When installing the Left Counter Balance, align the hole of the Left Counter Balance to the
(2) Remove the Ground Plate. positioning boss of the Frame. (Figure 3)
Figure 3 j0ki45123
Figure 1 j0ki45121
3. Align the Ground Plate to the positioning boss. (Figure 4)
7. Remove the Left Counter Balance. (Figure 2)
(1) Remove the Tapping Screws (Large: x2).
(2) Remove the Left Counter Balance thorough the hole of the Mylar Seal.
REP 51.3.2 (SCC) Right Counter Balance
Removal
WARNING
CAUTION
Left/Right Counter Balance is identified by its spring pressure.
• Left Counter Balance: strong spring pressure
• Right Counter Balance: weak spring pressure
Figure 4 j0ki45124 3. Take note of the graduation of the scale. (Figure 1)
Figure 1 j0ki45147
4. Remove the Right Counter Balance. (Figure 2)

(1) Remove the Tapping Screws (Large: x3).
(2) Remove the right Counter Balance thorough the hole of the Mylar Seal.

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REP 51.4.1 (SCC) DADF Document Tray

Removal
3. Disconnect the connector of the DADF Document Set LED. (Figure 1)
(2) Remove the LED Bracket.
(3) Remove the wire harness from the hook.
Figure 2 j0ki45148
Replacement
2. If it was replaced, perform checking for DADF Lead-Skew Adjustment. (ADJ 51.1.1)
Figure 1 j0ki45109

(1) Remove the clamp.
(2) Disconnect the connector of the P/J756.
(3) Remove the P/J756 wire harness from the Harness Guide.
5. At the front side of the DADF Document Tray, remove the boss of the DADF Document Tray from Replacement
the installation hole of the Frame. (Figure 3)
(1) Position the DADF Document Tray vertically.
(2) Press the boss of the DADF Document Tray in the direction of the arrow and remove it from the
installation hole.
(3) Remove the wire harness of the DADF Document Set LED from the groove of the Frame.
Figure 3 j0ki45111
6. Pull out and remove the wire harness at the rear side of the DADF Document Tray from the hole of
the Frame. (Figure 4)
(1) Pull out and remove the wire harness through the hole on the Frame.

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REP 51.4.2 (SCC) Top Cover REP 51.5.1 Harness Guide and Wire Harness
Removal Removal
WARNING WARNING
1. Remove the DADF Front Cover. (REP 51.2.1) 1. Remove the DADF Front Cover. (REP 51.2.1)
2. Remove the DADF Rear Cover. (REP 51.2.2) 2. Remove the DADF Rear Cover. (REP 51.2.2)
3. Remove the DADF. (REP 51.1.1) 3. Remove the DADF. (REP 51.1.1)
4. Remove the DADF Document Tray. (REP 51.4.1) 4. Remove the DADF Document Tray. (REP 51.4.1)
5. Remove the DADF Feeder Assembly. (REP 51.2.3) 5. Remove the DADF Feeder Assembly. (REP 51.2.3)
6. Remove the Regi Chute. (REP 51.8.1) 6. Remove the Regi Chute. (REP 51.8.1)
7. Open the Top Cover. 7. Remove the Top Cover. (REP 51.4.2)
8. Remove the Top Cover. (Figure 1) 8. Remove the wire harness from the Harness Guide. (Figure 1)
(1) Remove the Tapping Screw. (1) Disconnect the connectors (x2).
(2) Remove the Stud Bracket. (2) Remove the wire harness from the Harness Guide.
(3) Remove the Top Cover.
Figure 1 j0ki45127
Figure 1 j0ki45126
9. Remove the wire harness from the Harness Guide. (Figure 2)
Replacement (1) Remove the J753 wire harness from the Harness Guide.
10. Remove the wire harness of the solenoid from the Harness Guide. (Figure 3) 12. Remove the Harness Guide and the wire harness. (Figure 5)
(1) Disconnect the connector (Blue). (1) Remove the screw.
(2) Disconnect the connector (White). (2) Remove the screw and the Ground Wire.
(3) Remove the wire harness from the Harness Guide. (3) Remove the Harness Guide and the wire harness.

(1) Disconnect the connectors (x4). 1. To install, carry out the removal steps in reverse order.
2. Hang the J753 wire harness to the hook (A). (Figure 6)
(A)Hook

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REP 51.5.2 DADF Regi Motor

Removal
WARNING
5. Remove the DADF Feeder Assembly. (REP 51.2.3)
6. Remove the Regi Chute. (REP 51.8.1)
Figure 6 j0ki45132 7. Remove the Top Cover. (REP 51.4.2)
8. Remove the Harness Guide and the wire harness. (REP 51.5.1)
9. Remove the DADF Regi Motor. (Figure 1)
(1) Remove the spring.
(3) Remove the DADF Regi Motor.
Figure 1 j0ki45134
Replacement
2. Install the Belt (A) to the Pulley of the DADF Regi Motor. (Figure 6)
(A)Belt
REP 51.5.3 DADF Feed Motor
Removal
WARNING
Figure 2 j0ki45135 7. Remove the Top Cover. (REP 51.4.2)
9. Turn the DADF Feeder Assembly upside down.
10. Remove the DADF Feed Motor. (Figure 1)
(3) Remove the DADF Feed Motor.
Figure 1 j0ki45136
Replacement
2. Install the Belt to the Pulley of the DADF Feed Motor. (Figure 2)

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REP 51.8.1 Regi Chute

Removal
WARNING
6. Turn the DADF Feeder Assembly upside down.
Figure 2 j0ki45137 7. Remove the Regi Chute. (Figure 1)
(2) Remove the Regi Chute.
Figure 1 j0ki45125
Replacement
REP 51.8.2 Retard Chute REP 51.9.1 Takeaway Roll
Removal Removal
WARNING WARNING
1. Remove the DADF Front Cover. (REP 51.2.1) 1. Remove the DADF Front Cover. (REP 51.2.1)
2. Remove the DADF Rear Cover. (REP 51.2.2) 2. Remove the DADF Rear Cover. (REP 51.2.2)
3. Remove the DADF Document Tray. (REP 51.4.1) 3. Remove the DADF. (REP 51.1.1)
4. Open the Retard Chute. 4. Remove the DADF Document Tray. (REP 51.4.1)
5. Remove the Retard Chute. (Figure 1) 5. Remove the DADF Feeder Assembly. (REP 51.2.3)
(1) Remove the Retard Chute in the direction of the arrow. 6. Remove the Regi Chute. (REP 51.8.1)
7. Remove the Top Cover. (REP 51.4.2)
9. Loosen the Belt tension of the DADF Regi Motor. (Figure 1)
(1) Loosen the screws (x2).
Figure 1 j0ki45133
Replacement
Figure 1 j0ki45138
10. Remove the DADF Regi Motor and the Bracket. (Figure 2)
(3) Remove the DADF Regi Motor and the Bracket.
(4) Remove the Belt.

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11. Remove the Invert Chute. (Figure 3) 13. Remove the bearing at the rear. (Figure 5)
(1) Remove the Tapping Screws (x2). (1) Remove the E-Clip.
(2) Remove the Invert Chute. (2) Remove the bearing.
12. Remove the gear at the rear. (Figure 4) 14. Remove the Ground Plate at the front. (Figure 6)
(1) Remove the E-Clip. (1) Remove the Tapping Screws (x3).
(2) Remove the gear. (2) Remove the Ground Plate.
15. Remove the bearing at the front. (Figure 7) Replacement

(1) Remove the E-Clip. 1. To install, carry out the removal steps in reverse order.
(2) Remove the bearing. 2. Install the Belt (A) to the Pulley of the DADF Regi Motor. (Figure 9)
(A) Belt
Figure 7 j0ki45144
Figure 9 j0ki45135
16. Remove the Takeaway Roll. (Figure 8)
(1) Remove the Takeaway Roll.

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REP 51.9.2 Sensor Bracket REP 51.12.1 Nudger Roll, Feed Roll
Removal Removal
WARNING WARNING
1. Remove the DADF Front Cover. (REP 51.2.1) 1. Open the Top Cover.
2. Remove the DADF Rear Cover. (REP 51.2.2) 2. Open the Feed Upper Chute. (Figure 1)
3. Remove the DADF. (REP 51.1.1) (1) Release the hook and open the Feed Upper Chute.
7. Remove the Top Cover. (REP 51.4.2)
9. Remove the Takeaway Roll. (REP 51.9.1)
10. Remove the Sensor Bracket. (Figure 1)
(3) Remove the Sensor Bracket.
(4) Pull out and remove the wire harnesses (x2) through the hole on the Frame.
Figure 1 j0ki45151
3. Shift the housing. (Figure 2)

(1) Release the hook and shift the housing in the direction of the arrow.
Figure 1 j0ki45146
Replacement
4. Remove the housing. (Figure 3) Replacement

(1) Remove the housing in the direction of the arrow. 1. To install, carry out the removal steps in reverse order.
2. Install the Nudger/Feed Roll while aligning them as shown in the figure. (Figure 5)
Figure 3 j0ki45153
Figure 5 j0ki91100
5. Remove the Nudger Roll and the Feed Roll. (Figure 4)
(1) Remove the Nudger Roll. 3. After a replacement, enter the Diag Mode and use "Initialize HFSI Counter" to clear the HFSI
(2) Remove the Feed Roll. counter.

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REP 51.14.1 Retard Roll

Removal
WARNING
1. Open the Top Cover.
2. Open the Retard Roll Cover. (Figure 1)
(1) Release the hook and open the Retard Roll Cover in the direction of the arrow.
Figure 2 j0ki45150
Replacement
counter.
Figure 1 j0ki45149
3. Remove the Retard Roll. (Figure 2)

ADJ 1.6.1 Full/Half Rate Carriage Position Adjustment
Purpose
Adjust the position of the Full/Half Rate Carriage.
Adjustment
WARNING
NOTE: Adjust the position of Full/Half Rate Carriage at the front and rear separately. Only the procedures
for the rear side is described here. The procedures for the front side is the same as for the rear side.
1. Open DADF or the Platen Cover.
2. Remove the Platen Glass. (REP 1.2.1) Figure 2 j0wa40115
3. Remove the Lens Cover. (PL 1.4)
6. Loosen the set screws (x2) that secure the Pulley at the rear side. (Figure 3)
4. Remove the jig pin from the CCD Lens Assembly. (Figure 1)
NOTE: When removing the jig pin, never remove the screws (x4) that secure the Lens Base.

(2) Remove the jig pins (x2).
Figure 3 j0wa40116
7. Position the Half Rate Carriage. (Figure 4)

(1) Move the Half Rate Carriage to the jig pin insertion position.
(2) Set the jig pins (x2).
Figure 1 j0ki40145
NOTE: Make sure the jig pins are aligned as shown in the figure.
5. Check that the Pulley at the front side is firmly secured. If the Pulley is loose, tighten the set screws
(x2). (Figure 2) (3) Tighten the screws (x2).

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(5) Set the Tool Pin that was placed at the front side of the Half Rate Carriage to the rear side of
the Full Rate Carriage.
(7) Tighten the affixed screws.
Figure 6 j0ki40147
Figure 4 j0ki40146
10. Tighten the set screw that kept the Pulley at the rear side loose. (Figure 7)
8. Tighten one of the set screws (x2) (either side) that kept the Pulley at the rear side loose. (Figure 5)
Figure 7 j0wa40118
Figure 5 j0wa40117
11. Manually move the Full Rate Carriage to ensure that it moves smoothly.
9. Secure the cable to the Full Rate Carriage at the rear side. (Figure 6) 12. Restore the Tool Pins to their original states.
(1) Remove the screw. 13. Restore the Lens Cover Assembly to its original state.
(2) Set the Tool Pin that was placed at the rear side of the Half Rate Carriage to the front side of
the Full Rate Carriage.
ADJ 1.6.2 IIT Lead Edge Registration ADJ 1.6.3 IIT Side Registration
Purpose Purpose
To adjust the IIT scan timing in the Slow Scan direction and to correct the copy position. To adjust the IIT scan timing in the Fast Scan direction and to correct the copy position.
CAUTION CAUTION
Avoid using this procedure when performing the adjustment of the Lead Edge Registration. This Avoid using this procedure when performing the adjustment of the Side Registration. This procedure
procedure should be performed only when the actual IIT Regi is not appropriate. This is because the IIT should be performed only when the actual IIT Regi is not appropriate. This is because the IIT Side
Lead Edge Registration affects the precision of the document size detection, etc. Registration affects the precision of the document size detection, etc.
NOTE: Before performing this procedure, make sure that the IOT Lead Edge Registration is appropriate. NOTE: Before performing this procedure, make sure that the IOT Lead Edge Registration is appropriate.
(Refer to ADJ 18.1.1 IOT Side/Lead Edge Registration.) (Refer to ADJ 18.1.1 IOT Side/Lead Edge Registration.)
Check Check
1. Place the Test Chart (499T283) on the Platen Glass correctly and make a copy in the following copy 1. Load A3 paper into Tray 2.
mode: 2. Place the Test Chart (499T283) on the Platen Glass correctly and make a copy in the following copy
• Copy Mode: Black mode:
• Paper Size: A3 • Copy Mode: Black
• Reduce/Enlarge: 100% • Paper Tray: Tray 2
• No. of copies: 2 • Reduce/Enlarge: 100%
2. Check that the distance between the lead edge of the 2nd copy and the reference line is 10.0mm +/ • No. of copies: 2
-1.6mm or the same as the dimension on the Test Chart. (Figure 1) 3. Check that the distance between the side edge of the 2nd copy is within specified value of 10.0mm
+/-2.1mm or the same as the dimension on the Test Chart. (Figure 1)
Figure 1 j0mf40954
Figure 1 j0mf40955
3. If the value is not within the specified range, adjust it as follows:
Adjustment 4. If the value is not within the specified range, adjust it as follows:
1. Enter DC131[715-050]. Adjustment
2. Change the value. 1. Enter DC131[715-053].
• 1 increment: 0.034mm 2. Change the value.
• Increment of the value:The image moves to the Tail Edge. • 1 increment: 0.0846mm
• Decrement of the value:The image moves to the Lead Edge. • Increment of the value:The image moves to IN.
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• Decrement of the value:The image moves to OUT. ADJ 1.6.4 IIT Vertical/Horizontal Reduce/Enlarge
Purpose
To correct the horizontal (fast scan)/vertical (slow scan) Reduce/Enlarge ratio for a 100% copy.
CAUTION
Avoid performing this procedure. This procedure should only be performed when the actual IIT
magnification is not correct.
NOTE: Before performing this procedure, make sure that the IOT horizontal/vertical Reduce/Enlarge
ratios are correct.
Check
1. Place the Test Chart (499T283) on the Platen Glass correctly and make a copy in the following copy
mode:
• Copy Mode: Black
• Document Type: Text/Photo
• Paper: A3
• Reduce/Enlarge: 100%
• No. of copies: 2
2. Check the 2nd copy for the following:Figure 1
NOTE: Refer to Figures 1 and 2 for this procedure.
(1) At Horizontal Reduce/Enlarge: (Figure 1)

Check that the distance between the two points is 200±1mm or the same as the dimension on
the Test Chart.
If the value is not within the specified range, adjust it as follows:
(2) At Vertical Reduce/Enlarge: (Figure 2)
Check that the distance between the two points is 300±1.5mm or the same as the dimension
on the Test Chart.
If the value is not within the specified range, adjust it as follows:
(Figure 1)
• Decrement of the value:Reduction direction
Example of a Vertical Reduce/Enlarge ratio Adjustment
NOTE: This adjustment may cause the following secondary problems:

• RGB does not overlap, causing a color shift.
1. Enter DC131[715-051].
2. Change the value.
• 1 increment: 0.1%
• Increment of the value:Enlargement direction
• Decrement of the value:Reduction direction
Figure 1 j0mf40956
(Figure 2)
Figure 2 j0mf40957
Adjustment
Horizontal Reduce/Enlarge Adjustment
NOTE: This adjustment may cause the following secondary problems:

• Deterioration of resolution because of the ASIC digital correction.
1. Enter DC131[715-702].
2. Change the value.
• 1 increment: 0.1%
• Increment of the value:Enlargement direction

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ADJ 1.6.5 DADF Original Detection Correction (Size Detection • This operation cannot be terminated (or aborted) halfway through the process and has to be
completed from start to finish regardless of any abnormalities that occur.
Auto-Correction) • In cases where more than 4 originals are loaded in the DADF, this operation will not feed the
Purpose originals that are fed after the 4th sheet.
To automatically adjust the original size during DADF scan to the desired original size. NOTE: If it is still NG after the adjustment, repeat the procedure.
Proceed with this adjustment only after the following operations/events.
• The DADF Assy is replaced.

• An abnormality is detected after replacing the Regi Roll, Feed Roll and Retard Roll.
• A size detection error occurs.
Overview
Using the DADF, continuously scan 3 originals. The NVM Data is automatically corrected based on the
comparison between the Slow Scan Length and the reference value detected by the DADF. The NVM
Data that is corrected is "Size Correction Value for Slow Scan Originals" (Chain Link No. 711-164).
Scanned originals differ according to the market as follows:
FX, XE/AP: A4 LEF (Slow scan length accuracy (210.0mm +/- 0.7mm))
XC: 8.5"x11" LEF (Slow scan length accuracy (215.9mm +/- 0.7mm))
Adjustment
1. Enter UI Diag "ADF Independent Operation (Size Detection Auto Adjust)".
2. Set 3 documents to be transported in the DADF.
* The size of the fed original differs according to the market.
3. When the [Start] button is pressed, the DADF starts pulling in the document and the correction value
is calculated. At this point, the message "In progress" appears.
4. The applicable NVM Data will then be updated. After the operation, the UI screen will be displayed.
However, if this operation results in an NG, the NVM will not be updated and a message indicating
that an NG has occurred will be displayed.
5. The operation ends when the [Stop] button is pressed.
Status Confirmation Specifications
You may check the following status by using NVM Read after operations.
Table 1
Chain-Link Display Data Name Reference
711-164 Size Correction Value for Slow Scan Setting Range=0 to 100
Originals (equivalent to +/-50 increments [+/-5mm]
0.1mm/increment)
Initial Value: 50 (However, there is an adjusted
value set against the initial value when shipped.)
<Image Quality Restrictions>

ADJ 1.6.6 UI Touch Panel Origin Point Correction [Correction method for S104 UI]
Purpose 1. Hold down the [0], [1], [3] keys on the Control Panel while turning ON the machine.
To align the position of the buttons on the display and the Touch Panel so that the user can select the The following will appear on the display. (Figure 2)
contents on the display using the Touch Panel.
Perform this adjustment when the UI PWB and the Control Panel are replaced.
NOTE: Any substitute used as a touch pen for this adjustment should have a pointed tip (such as a ball
point pen). Be careful not to damage the surface of the UI.
NOTE: Take note that the Origin Point Correction Method is not the same for W85UI and S104 UI (Large
Color Control Panel).
Adjustment
[Correction method for W85 UI]
1. Return the Control Panel to its original position. Turn ON the power while holding down the [0], [1],
[3] buttons.
The following appears on the display. (Figure 1)
Figure 2 j0fu40239
2. Using the Touch Pen, touch the intersections of the vertical and horizontal lines, P1 to P9, in
sequence.
When P1 is pressed, the following is displayed and the buzzer sounds. (Figure 3)
Figure 1 j0mf40959
2. Using the Touch Pen, touch the intersections of the vertical and horizontal lines, P1 to P9, in
sequence. (Keep the Touch Pen on each point for approx. 1 sec, then proceed to the next point.)
After pressing all the buttons, the machine automatically calculates the difference between the
coordinates and the correction values. This calculation takes approx. 0.1 sec.
3. After a few seconds, turn the power OFF then ON. The UI may be used after reboot as the data has Figure 3 j0fu40240
been corrected.
The same screen is displayed when P2 to P8 is pressed with the Touch Pen.
NOTE: If power is turned OFF during adjustment, the data before adjustment will be restored.
Complete the whole procedure before turning the machine OFF. 3. After pressing P9, Origin Point Correction is carried out and the following screen will appear when
the corrected data has been saved. (Figure 4)

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Figure 4 j0fu40241 Figure 6 j0fu40243
4. If the correction has failed, the following screen appears. (Figure 5) 6. Turn the power OFF.
If correction has failed, repeat Steps 1 to 5 again.
NOTE: When the power is turned ON immediately after turning it OFF, the screen in Figure 5 is
displayed. Therefore, turn the power OFF after adjustment and wait for 1 minute before turning it ON
again.
NOTE: When the Main Switch is turned OFF and is detected by the ON/OFF Monitor, a delay circuit
occurs and the output voltage will be cut off after some time. The time until the cutoff is as follows:
IOT: OFF after 3sec
ESS: OFF after 40sec
7. Return the used Touch Pen to its original position.
Figure 5 j0fu40242
5. When the Origin Point Correction is complete, the following screen is displayed. (Figure 6)
Press on the 4 circled intersections. (In random order.) A black box will be displayed on the pressed
parts and remains until the next input.
The buzzer sounds when the correction is complete ( ->) Origin Point Correction complete.
The buzzer does not sound if the correction has failed ( ->) Perform correction again.
ADJ 18.1.1 IOT Lead Edge/Side Edge Registration
Purpose
To print the built-in adjustment test pattern, perform measurements at the specified positions and perform
adjustments to obtain the correct positions.
NOTE: For the independent IIT Regi Adjustment, refer to "DC945 IIT Calibration - Optical Axis
Correction". For the IIT/ADF Skew Adjustment, refer to the IIT/ADF Adjustment Procedures, respectively.
Adjustment
1. Enter DC129.
Switch to the CE mode and select [System Registration Adjustment] by the following steps.
(1) Hold down the <0> key for 5 seconds, then press the <Start> button to switch to CE mode.
(2) Enter the password "6.7.8.9" and select [Confirm].
(3) Press the <Log In / Out> button on the Control Panel.
(4) Select the "System Settings" tab on the Touch Panel.
Figure 1 j0fu40237
(5) Scroll and select [Maintenance / Diagnostics].
(6) Select [Registration]. (7) Select [Adjust] once.
(7) Select [System Registration Adjustment].
NOTE: Be careful because the adjustment amount would have doubled if you had selected
2. Perform the following:
[Adjust] again.
(1) Select [Output Color] of [For All Trays], and then select either [Black & White] or [Color].
(2) Select [Paper Supply] of [For Individual Trays], and then select the Tray which registration you (8) Specify the Number of Sheets to be printed and select [Print] to print.
want to adjust. (9) When the screen displays the successful completion message, select [Confirm].
(3) Select [Adjusted Side] of [For Individual Trays], and then select either [Side 1] or [Side 2]. (10) Check the printout. If the positions are correct, end this adjustment. If they are not, repeat
(4) Do not change the value in [Lead / Side Registration] of [For Individual Trays] and then select Steps (6) to (9).
[Adjust] once.
(5) Specify the Number of Sheets to be printed and select [Print].
(6) Perform measurements on the printout at the specified positions. (Figure 1)
Lines can be found 10mm from the paper edge for the Lead Regi, and with the LE at the top,
8.5mm from the left edge for the Side Regi. Those are the correct positions, so select [Lead /
Side Registration] of [For Individual Trays] to align the Lead Regi and Side Regi.
Lead Regi Direction A: U indicates narrowing margin, D indicates widening margin.

Side Regi Direction B: R indicates widening margin, L indicates narrowing margin.
<Adjustment amount per step>

Lead Regi Adjustment Step: 0.100mm/step
Side Regi Adjustment Step: 0.106mm/step
Version 1.2 2010/08 18 ELECTRICAL

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18 ELECTRICAL 4-160 Version 1.2
ADJ 18.1.2 Edge Erase Value Adjustment

Purpose
To correct both (Rear/Front) sides and Lead Edge erase values of the image.
NOTE: The IOT Lead Edge/Side Edge Registration must be adjusted.
Purpose
1. Enter the Diag Mode, then perform "DC131 NVM Read / Write".
2. Specify a Tray loaded with paper. Make a black copy without using any originals and leaving the
Platen Cover open.
3. Check that the margins are 4mm at the side and 2mm at both Lead and Tail Edges.
Adjustment
1. Enter the Diag Mode, then perform "DC131 NVM Read / Write".
2. Adjust the following NVMs such that the measured value is 4mm at the top, and 2mm at both sides
and Tail Edge.
If the setting value is increased, the erase value increases.
Table 1 NVM List

Chain Link Name Min Initial Max Step
749-418 SIDE NORMAL ERASE ADJUSTMENT 40 40 255 0.1mm
increments
749-417 TOP NORMAL ERASE ADJUSTMENT 20 20 255 0.1mm
increments
749-419 END NORMAL ERASE SIDE REGI 20 20 255 0.1mm
ADJUSTMENT increments
3. After adjustment, make another black copy without using any originals and leaving the Platen Cover
open.
4. Adjust until the margins are 4mm at both sides and 2mm at both Lead and Tail Edges.
ADJ 18.2.3 Things to take note when replacing Important
Information Stored Components (ISC)
Purpose
After installation, any data that the customer has registered are very important. To lose or leak the data
would be an unforgivable offence. To gain the trust of customers, it is essential for CE to be
knowledgeable about the name of components that store these data. The CE must also have full
understanding on how to handle these components when replacing them.
Purpose
This product stores important data in the following components. Perform the operation according to the
following procedures.
NOTE:
• Japan) Collect/discard components according to the FTO (2-027) that is common to all models.
• IBG) Collect/discard components according to the separately pre-determined procedures.

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Table 1
Component
Name Stored Information Pre-replacement operation Post-replacement operation
1 HDD 1. Remaining data (the data left behind) • Procedures before servicing • Handling of replaced HDD
• Digital data saved in the Folders (*) To restore the settings later, print the reports and back Before you bring back the HDD, always notify the
• Fax polling reserved document data (*) up the data by using tools. customer. Explain that the removed HDD will be sent to
Also, check that the Job in Memory lamp on the panel is an FX Recycling Station where it will either undergo the
• Unsent Fax/Scan document data (*)
off. If the lamp is on, the stored document data (data with "Overwriting Process" or the "Destruction Process" in
• Unprinted Copy/Fax Receive/Print document data order to prevent security problems from occurring.
(*) (*) listed to the left) are erased when the component is
replaced. Ask for the customer's agreement to proceed. If the customer would like to personally confirm that the
• Data stored in the SMB folder
removed HDD is destroyed, destroy the HDD on the spot
• Font (charges applies).
• Form • Procedures after servicing
• Logo Restore data using the tools.
• Secure Print (*) Perform settings according to the reports.
• Sample Print (*)
• Delay Print (*)
• Job template
• Instructions
• Job log (stored in the HDD)
• Debug log
• Recipient data in the expanded address book
• Image log
• Audit log (stored in the HDD)
• User information (when the machine is set to store
the user information in the HDD in the Network
Authentication mode and when in the XSA mode)
• Account ID (Network Authentication mode and XSA
mode)
• JBA data operation log (stored in the HDD)
2. Deleted data (data that has been deleted but still
physically remain in the HDD. Usually, this is difficult to
recover.)
• Temporarily saved image data for Copy/Print/Fax
output.
• Temporarily saved scan image data for extraction
from the client PC.
• Temporarily saved inputs from the network
3. HDD spool data
• Data that is deleted after it is taken out from a
Folder.
• Image data that is deleted after Secure Print/
Sample Print/Delay Print has been completed
Table 1
Component
Name Stored Information Pre-replacement operation Post-replacement operation
2 ESS PWB User-settable parameters (IP address) • Procedures before servicing • Handling of replaced ESS PWB
• Folder data To restore the settings later, print the reports and back Always initialize the PWB before bringing it back. Inform
• Speed dials up the data by using tools. the customer that even if it cannot be initialized at the
• Group dial data • Delete data customer's machine, it will be done in the FX Recycling
Station, so there will be no security problems.
• Speed dial classification data If the ESS PWB hardware is operating normally, perform
• Comments (or FAX Service) a special boot (Initialize NVM: Turn ON the power while • Procedures after servicing
holding down "3" + "STOP" + "Power Saver") to delete Restore data using the tools.
• Job memory
data. Restore settings according to the reports.
• Job log
• Total deletion
• Error log (Fault History, Counters)
Execute "Delete All Data" in the KO mode. This also
• DV log/Auditron settings/PV total data/JBA operation log
initializes the HDD/FMO PWB, etc. other than the NVM.

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ADJ 18.2.4 Firmware Version Upgrade(FX Only) <Firmware Download>
Purpose 1. Select a compressed file (download data) that is compatible with the printer specifications from the
This procedure is performed to update the machine firmware (ESS, IISS, DADF, FCB, G3B/G4B), or URL of the TSC, and download it into the desired folder on the PC.
when reinstallation of the machine firmware is required due to failure of some sort. 2. Decompress the downloaded compressed file (download data).
NOTE: Firmware upgrade for Fax Card

1. When the firmware of the Fax Card is upgraded, the Activity Report that is stored in the Fax Card <PJL method (Port 9100: Network)>
will be initialized.
• Before performing the upgrade, print out the Activity Report in advance. After performing the 1. Connect the PC to the printer with the LAN cable (Cross).
upgrade, pass the Activity Report to the customer. 2. Turn the power of the PC and the printer ON. Check that the IP Address/Subnet Mask are already
2. When the firmware of the Fax Card is upgraded, the timer that is stored in the Fax Card will be input so that they can communicate with each other.
initialized and it will become unable to gather the billing data (machines with EP-DX).
NOTE: For IOT port settings, check that the SNMP and Port 9100 are enabled and the UDP of the
• For machines with EP-DX, run the "Updated EP-DX Data" after performing the upgrade.
SMP is running. (Start the CentreWare Internet Services. Select [Properties], [Securities] and
(For the details, refer to FTI3-422 that is common for all machines.) [Enable Port] in this order and insert check mark at the UDP of SNMP.)
<Obtaining the Firmware> NOTE: Check that the output destination of the default printer driver at the PC becomes LPT1.
Download the Firmware Version Upgrade Tool (FXDLMgr.exe) and the machine Firmware from the 3. Click to run the Firmware Version Upgrade Tool (FWDLMgr.exe).
following location when upgrading the machine Firmware. 4. Select [Agree] on the Firmware Version Upgrade Tool (License Agreement).
5. Select the Machine Model from the pull down menu of the Machine Model column on the selection
URL:http// download.tsc.ksp.fujixerox.co.jp screen for machine models and files.
6. Click the downloaded file from the Firmware column on the selection screen for machine models
NOTE: Downloading both software from the web site may take some time (depending on the and files, and click [Next].
environment) because of the file size. Hence, download the software into the PC (PSW) in advance
Select detailed version to display each ROM version in the downloaded file.
before visiting the customer.
7. Select the connection method between the printer and the PC on the Communication Interface
NOTE: Required installation environment selection screen, and select [Next]. (Servicing time: Approx. 15min)
• OS: Windows95/98/2000/NT4.0 (SP3.0 or later)/XP <PJL method (Port9100: Network)>
NOTE: Check that the output destination of the default printer driver at the PC becomes LPT1.
OS: Windows2000 <DLD method (USB1.1)> DC models can only use USB1.1
• CPU: Pentium (100MHz) or higher 8. Press the Search button on the selection screen on the Printer/MF machine to search for devices
connected to this Network.
• Memory: 32MB or higher
The Scope of Search button is for searching in other networks.
• Hard disk capacity available: 200MB or higher
9. The devices that can be specified on the selection screen for Printer/MF machines are displayed in
NOTE: Connection Cables the Printer/MF machines column. Insert check marks into the checkboxes and select [Next].
• 499T7773: LAN Cable (Cross 1m) 10. The Firmware update status appears on the "Updating" screen.
• 499T7776: USB Cable (2m) After completion, the results screen appears.
NOTE: Precautions during installation 11. Select the [Close] button on the results screen. (Firmware upgrade complete.)
The downloaded data is a compressed file. Decompress the data before downloading them into the NOTE: After downloading ends, the IOT will automatically reboot.
printer.
Purpose
There are two ways to download the machine Firmware - the DLD method (USB1.1/2.0) and the PJL <DLD method (USB1.1/2.0)>
method (Port9100: Network).
1. Remove the USB Port cover for servicing.
When downloading by DLD method (USB1.1/2.0), it is necessary to change to the download mode. Connect the PC to the printer with the USB cable. (Figure 1)
When downloading by PJL method (Port9100), no setting at the machine is required.

ADJ 18.2.5 Thin Line Correction Mode Adjustment
Purpose
The Thin Line Correction Mode is the mode for correcting the poor reproducibility of 600dpi/1200dpi thin
lines.
Because of the dispersion due to the difference in the machines, thin lines, especially slanted ones, tend
to break up.
When this happens, use the Thin Line Correction Mode to correct it.
NOTE: The Thin Line Correction Mode might cause defects to appear in images when in use.
1. Interference in the form of banding in ladder images
2. LPH streaks appearing in high temperature environment
Because of these reasons, keep the adjustment amount as low as possible.
Figure 1 j0ki41827
Purpose
Perform the Thin Line Correction by adjusting the following NVMs.
2. Turn the machine and the PC ON.
3. Set the printer to Download Mode. 1. 749-200 1200 Only Fine Line Correction - 0: OFF (also perform correction for 600dpi), 15: ON (only
perform correction for 1200dpi)
(1) Turn the power of the printer ON while pressing down on the [Power Saver] button.
If the Thin Line Correction is also to be performed for 600dpi, use "0". The default value is 15.
(2) The progress bar will be displayed on the UI screen for approx. 10 seconds.
2. 749-202 Thin Line Correction Switch - 0: Thin Line Correction OFF, 1: Thin Line Correction ON.
(3) The UI screen will turn completely black for 7 seconds.
The default value is 0.
(4) [Download Mode] is displayed on the screen and the system enters the download mode.
3. Thin Line Correction Amount Adjustment
4. In case of USB1.1 connection, cancel the opening of "Add/Remove Hardware Wizard".
5. Click to run the Firmware Version Upgrade Tool (FWDLMgr.exe). Table 1
6. Select [Agree] on the Firmware Version Upgrade Tool (License Agreement).
Adjustment
7. Select the Machine Model from the pull down menu of the Machine Model column on the selection NVM Address Contents Initial Value Range
screen for machine models and files.
749-204 Thin Line Correction Amount Y Color 200 140~200
8. Click the downloaded file from the Firmware column on the selection screen for machine models
and files, and click [Next]. 749-205 Thin Line Correction Amount M Color 200 140~200
Select detailed version to display each ROM version in the downloaded file. 749-206 Thin Line Correction Amount C Color 200 140~200
9. Select the connection method between the printer and the PC on the Communication Interface 749-207 Thin Line Correction Amount K Color 200 140~200
selection screen, and select [Next].
(Servicing time: Approx. 15min) The smaller the value, the more emphasis the thin line gets (amount of exposure is increased).
10. The devices that can be specified on the selection screen for Printer/MF machines are displayed in Amount of exposure is increased by: 30% for 140, 20% for 160, and 10% for 180. (Default value -
the Printer/MF machines column. Insert check marks into the checkboxes and select [Next]. Adjustment value)/2 = amount of increased exposure in %.
11. The Firmware update status appears on the "Updating" screen. The recommended value is 160.
After completion, the results screen appears. 4. 752-006 Thin Line Correction ADC_Switch - 0: OFF, 1: ON.
12. Select the [Close] button on the results screen. (Firmware upgrade complete.) Although this is normally set as 0 (OFF) during use, if the highlight reproduction is overdone, set this
to 1 (ON).
NOTE: After downloading ends, the IOT will automatically reboot.
Default value is 0.

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ADJ 18.2.6 LPH Exposure Amount Fine Adjustment NOTE: As an overly large adjustment might cause jumps in gradation, make the adjustments as small as
possible.
Purpose The adjustment amount (%) is not = amount of change in density.
The LPH Exposure Amount Fine Adjustment is the process of adjusting the LPH exposure amount to
The actual exposure level includes a process that converts the brightness of ADC Sensor Position to
correct the uneven density in the Axis Direction that arose due to various causes in the vicinity of the
100%.
Drum for each YMCK color individually.
The LPH Exposure Amount Adjustment can be performed as negative correction within the range of 0 to Purpose
-20 (%).
1. LPH Exposure Amount Fine Adjustment ON/OFF Switch Selector
Correction Area To enable the LPH Exposure Amount Fine Adjustment function, set the following NVM as ON.
Table 2
Adjustment
NVM Names NVM Address Contents Initial Value Range
Smile Correction Switch 749-201 0: OFF 0 0 or 1
1: ON
2. Selection of Correction Method

The LPH Exposure Amount Fine Adjustment can be done by:
(1) Correcting the density skew in the IN-OUT direction
(2) Selecting a pre-prepared pattern to perform the correction
(3) Using custom correction to manually correct the adjustment amount for each area
A combination of the various correction methods can be used. However, the correction cannot go
beyond the 0 to -20 (%) range.
(1) IN/OUT Density Correction
Corrects the IN-OUT density skew in the axis direction of the photoreceptor.
Figure 1 j0wa41850
When there is density skew from the left to the right of the image, the adjustment amount to
Table 1 correct that has to be set for each color.
Setting Range is -20 to 20 (%)
A B C D E F G
Distance from the left of image 0 52 103 154 206 257 308.9 Table 3
(mm)
Adjustment
As shown in the figure, the LPH zone is divided into 7 areas by setting the 6 points - from A (leftmost
In Out Tendency (IN/OUT correction) 749-228 Y 0 -20~20
edge) to G (rightmost edge).
749-229 M 0 -20~20
Adjustment is performed at each area to lower the LPH exposure amount until the density is even. 749-230 C 0 -20~20
749-231 K 0 -20~20
*There are cases where point A or G will lie beyond the image zone. Furthermore, the 154mm mark is the
center of the image.
*Although there is also an adjustment range at the positive side, it only involves reducing the
brightness at the IN side or the OUT side and therefore will not have any correction that goes
above 100%.
(2) Pattern Selection Correction

If you have elected to perform correction based on Pattern Selection, select the Pattern 1~6
and Level 1~6 that is most suitable for the density correction from the following figure.
The selected Pattern and Level are reflected as LPH Brightness Correction by changing the
following NVMs.
As there are separate NVMs for each color, they can each be corrected independently.
Figure 5 j0wa41854
Table 4
Adjustment
Correction Pattern (Pattern Selection) 749-232 Y 1 1~6
749-233 M 1 1~6
749-234 C 1 1~6
749-235 K 1 1~6
Figure 3 j0wa41852

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Table 5 NOTE: The above 3 types of correction can be used in combination. However, the total amount
of exposure adjustment for these Smile Corrections are restricted to be within 0 to -20%.
Adjustment
NVM Names NVM Address Initial Value Range [Sum of Correction 0~20%] = [IN-OUT Adjustment Amount %] + [Pattern Selection Adjustment
Amount %] + [Custom Adjustment Amount %]
Correction Level 749-236 Y 1 1~6
If the total from the 3 corrections add up to less than -20%, it will be uniformly limited to -20%
749-237 M 1 1~6
If it is larger than 0%, then it will be uniformly limited to 0%.
749-238 C 1 1~6
The above are the restrictions that apply to the exposure amount correction and correction by
749-239 K 1 1~6 Smile Correction function.
However, within the actual machine, after the exposure amount correction by Smile Correction,
NOTE: Take note that "0,5" for Pattern means "Disabled" and "1" for Level means "No
it will enter another process to calibrate the exposure at the ADC Sensor Position to be 100%.
correction".
As a correction is applied to the exposure amount after a Smile Correction, the exposure
(3) Custom Correction amount in the vicinity of 114 to 144mm from the left of the image becomes 100%, while it is
If you have elected to perform density correction by custom correction, you must input the relatively higher or lower for the rest of the positions.
required adjustment amount for the correction of every area into the NVM for each YMCK Reference sample
color.
Be careful as only negative correction can be performed for density correction.
Table 6
Initial Value
NVM Adjustment
Names NVM Address Contents A B C D E F G Range
Custom 749-240~246 R/E (%) within Y 0 0 0 0 0 0 0 -20~20
Correction 749-247~253 Pulse Width M 0 0 0 0 0 0 0 -20~20
Value Variable
749-254~260 C 0 0 0 0 0 0 0 -20~20
Range
749-261~267 K 0 0 0 0 0 0 0 -20~20
*The NVM Addresses correspond in ascending order to ABCDEFG.

*Although there is also an adjustment range at the positive side, the brightness will saturate at
100%. The positive correction of up to the 100% range will only be applied when the exposure
amount has been corrected towards the negative side at IN-OUT Density Correction or Pattern
Selection Correction.
Figure 6 j0wa41855
As shown in figure B, the control is such that the final exposure at the ADC Sensor Position
becomes 100%.
By this, the exposure amount that was corrected by Smile Correction (figure A) is corrected
again until it is at the actual output level (figure B).
(The figures are the exposure models when Pattern 1, Level 4 correction have been
performed)

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ADJ 35.1.1 Firmware Version Upgrade (Firmware Update Service ADJ 35.2.1 Backup/Restore (Recovery)/Reproduce
System) (FX Only) Purpose
This Kit is not available for IBG region. Backup/Restore should be performed in the following cases.
Table 1
No. Application Purpose
1 When the Firmware has been upgraded Restores the Firmware to the state before the
upgrade in cases where you want to revert the
Firmware to its previous version for some reason
(such as the operation becoming unstable).*
2 When the HDD or NVM PWB is Restores the settings to the state when it was backed
malfunctioning up. This reduces the operation time that is required
for environmental recovery.
3 When identifying the cause of a difficult Reduces the operation time that is required for
problem environmental recovery by temporarily saving the
current settings before initializing the HDD/NVM to
identify the cause of a failure.
The backup can be stored in the machine built-in HDD or in a USB memory (service tool).
Preparation
• Before performing backup into a USB memory, create a folder named "backup" in the USB memory.
• Make sure you print the Configuration Report before performing the operation.
Version 1.2 2010/08 35 ESS

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NOTE: As the procedure differs by case as follows, make sure you are performing the required 5. When the confirmation message: "Are you sure you want to restore the backed up files from the
procedure. hard disk?" is displayed, select [Yes] to start the restoration. At this time, the following message will
be displayed.
Table 2 Restoring backed up files from the hard disk...
No. Backup/Restore Cases Reference The machine will reboot automatically after the files have been restored.
1 Backup to HDD Go to Procedure The software will be upgraded after the reboot.
A. Do not switch off the power until the default screen is displayed.
2 Restore from HDD Go to Procedure 6. When the restore has completed successfully, the machine will reboot and then enter the Download
B. Mode. The screen at this time will display "Download Mode" just like when downloading the
3 Restore from HDD using special booting (such as when the UI screen is not Go to Procedure Firmware via Port9100/USB connection.
displayed) C. 7. When the process has completed successfully, the machine reboots automatically.
4 Backup to USB memory Go to Procedure Procedure C (Restore from HDD using special booting)
D. 1. Turn OFF the machine.
5 Restore from USB memory Go to Procedure 2. Turn ON the machine while pressing the [Energy Saver], [Stop], and [5] buttons.
E.
3. The restore process will then run automatically, "HDD Initialization, Restore HDD Settings, Restore
6 Restore from USB memory using special booting (such as when the UI screen is Go to Procedure NVM Setting Data" are performed, and the machine reboots automatically once the process is
not displayed) F. completed.
7 Cloning (in customer mode) Go to Procedure 4. Next, the Firmware download starts and the machine reboots automatically after it has completed.
G. 5. Verify that the machine has been restored to its original state and that copying is possible.
Backup/Restore to USB Memory
Backup/Restore to HDD Backup/Restore to USB Memory is used in the following cases.
Procedure A (Backup to HDD)
1. Open the "Job Status" screen and check that there are no jobs being executed or in the queue. • Before replacing the HDD.
2. Disconnect the Network Cable and the Fax line. • If the HDD replacement is still a few days away, backup the data and ask the customer to save it in
3. Enter the UI Diag and select the "System Settings" tab -> [Common Service Settings] -> their PC as a safety precaution. (At this time, explain to the customer why the data is being backed
[Maintenance / Diagnostics] -> [Back Up Files / Restore Files] on the second page. up and that the CE is not allowed to take back the customer information. )
4. Select [Back Up Files] > [File Storage Location], then [Hard Disk], and select [Start]. Procedure D (Backup to USB memory)
5. When the confirmation message: "Are you sure you want to make a copy of the files and save them 1. Turn OFF the machine, connect the USB Memory to the Fax Board, and then turn ON the machine.
in the hard disk?" is displayed, select [Yes]. The backup starts and the message: "Backing up files to NOTE: As the Fax Cable is disconnected, the message "A fault or an error has occurred.
the hard disk..." is displayed.
See User Guide for information on fault code 016-214." will be displayed. (Reference message)
6. When the backup has completed successfully, the message: "File backup operation has
successfully completed." is displayed. Select [Confirm]. Return to the "Back Up Files / Restore Files" 2. Check that there are no jobs being executed or in the queue.
menu screen. The backup will take approx. 2 to 5 minutes. 3. Disconnect the Network Cable and the Fax line.
7. Select [Close], [Exit (Clear Log)], [Yes] in order and the machine will automatically reboot. 4. Enter the UI Diag and select the "System Settings" tab -> [Common Service Settings] ->
This completes the backup operation. [Maintenance / Diagnostics] -> [Back Up Files / Restore Files] on the second page.
Upgrade the Firmware or perform other operations. 5. Select [Back Up Files] >[File Storage Location], then [USB Memory], and select [Start].
After the operation, go to the following to restore the backup data if needed. 6. When the confirmation message: "Are you sure you want to make a copy of the files and save them
in the USB memory?" is displayed, select [Yes]. The backup starts and the message: "Backing up
If the UI screen does not start up after the operation, restore by referring to "Restore from HDD
using special booting". files to the USB memory..." is displayed. The backup will take approx. 5 to 7 minutes.
Procedure B (Restore from HDD) 7. When the backup has completed successfully, the message: "File backup operation has
successfully completed. Switch off the machine power and wait until this screen disappears. Then
1. Open the "Job Status" screen and check that there are no jobs being executed or in the queue.
pull out the USB memory." is displayed. Turn OFF the machine.
2. Disconnect the Network Cable and the Fax line.
8. Disconnect the USB Memory and connect the Fax Cable.
3. Enter the UI Diag and select the "System Settings" tab -> [Common Service Settings] ->
9. If necessary, copy the whole "backup" directory into the customer's PC and request that they keep it
[Maintenance / Diagnostics] -> [Back Up Files / Restore Files] on the second page.
safe.
4. Select [Restore Backed Up Files] > [File Storage Location], then [Hard Disk], and select [Start].
After that, delete the backup data that is stored in the USB Memory.
If the UI screen does not start up after the operation, restore by referring to "Restore from USB Memory 3. At the master device, perform the same Network Settings > Enable Port settings as those in the
using special booting". target clone machine. If there are any differences, the related settings will not be not cloned.
4. From the client, connect to the master device via CWIS.
Procedure E (Restore from USB Memory)
5. Select [Properties] tab > General Setup > Cloning. (Figure 1)
1. Turn OFF the machine, connect the USB Memory to the Fax Board, and then turn ON the machine.
2. Open the "Job Status" screen and check that there are no jobs being executed or in the queue.
3. Disconnect the Network Cable and the Fax line.
4. Enter the UI Diag and select the "System Settings" tab -> [Common Service Settings] ->
[Maintenance / Diagnostics] -> [Back Up Files / Restore Files] on the second page.
5. Select [Restore Backed Up Files] > [File Storage Location], then [USB Memory], and select [Start].
6. When the confirmation message: "Are you sure you want to restore the backed up files from the
USB memory?" is displayed, select [Yes]. The restore starts and the following message is
displayed.
Restoring backed up files from the USB memory...
The machine will reboot automatically after the files have been restored.
The software will be upgraded after the reboot.
Do not switch off the power until the default screen is displayed.
7. The restore process will complete in approx 4 minutes, after which the machine will automatically
reboot and enter the Download Mode. The screen at this time will display "Download Mode" just like
when downloading the Firmware via Port9100/USB connection. Figure 1 j0ki40004
8. After the series of processes have completed and it has rebooted normally, turn OFF the machine.
9. Disconnect the USB Memory, turn ON the machine, and check that copying is possible. 6. Right click on "Cloning.dat" under [Cloning Instructions] and download it to the PC.
10. When upgrading the Firmware, perform Backup to USB Memory again after the upgrade has 7. Access the target clone machine, and then select [Properties] tab > General Setup > Cloning.
completed. 8. Click [Browse] in the "Install Clone File", select the "Cloning.dat" that was imported in step 6, and
11. Turn OFF the machine, remove the USB Memory, and then connect the Fax Cable. then click [Install].
Procedure F (Restore from USB Memory using special booting) 9. Wait while the setting information is being copied into the target clone machine.
1. Turn OFF the machine and connect the USB Memory to the Fax Board. 10. Verify that the setting information has been copied in the target clone machine.
2. Turn ON the machine while pressing the [Energy Saver], [Stop], and [7] buttons.
3. The restore process will then run automatically, "HDD Initialization, Restore HDD Settings, Restore
NVM Setting Data" are performed, and the machine reboots automatically once the process is
completed.
4. Next, the Firmware download starts and the machine reboots automatically after it has completed.
Verify that the machine has been restored to its original state and that copying is possible.
Procedure G (Cloning)
Purpose
Although this is not a CE function, this can reduce the environmental settings workload when performing
a mass-installation service. It is also a useful backup/restore function that a customer can use.
Only items that can be set with CWIS can be cloned.
1. Designate one machine as the master device and perform settings as normal via "Control Panel/
CWIS," etc. Check the settings under Network Settings > Enable Port.(This section cannot be
copied)
2. Perform network settings for the target clone machine according to the "Installation Order".
(IP Address, Subnet Mask, and Gateway Address)
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ADJ 35.3.1 Parts Condition Assessment by ESS Status LED

Purpose
Assessment on the condition of the parts and the condition of the ESS PWB can be done based on the
ON/OFF states of the 8 LEDs on the ESS PWB. To check the condition of an error where no Error Code
is displayed, check the LED display on the ESS PWB.
As the device that can be connected differs depending on the board, it does not always neccesarily mean
that diagnostic is possible. In the following table, items that are installed as features are marked with "O".
Purpose
1. Turn the power switch OFF, make sure that the screen display turns OFF, then turn the main power
switch OFF.
2. Unplug the power cord from the outlet.
3. Remove the Rear Right Cover.
4. Remove the Blind Board of the ESS.
5. Plug in the power cord, turn ON the main power switch, then turn ON the power switch.
Check
Check the LED ON/OF states and refer to the following table.
Figure 1 j0ki61019
LED legend - O: ON, X: OFF
Table 1
Main Unit Main Unit Long
Upper Lower Usual Boot
Diagnosti Diagnosti
Number 7,6,5,4 3,2,1,0 State/Condition Related HW Failure Location/Details c c ChainLink
0xff O,O,O,O O,O,O,O Initial state at Power ON ESS Not all are ON: Failure at power source? Failure at O O
ASSY?
0x01 X,X,X,X X,X,X,O Interrupt vector setting completed ESS ON: ESS Error O O
0x02 X,X,X,X X,X,O,X EBC (ROM Controller) initialization completed ESS ON: ESS Error O O
0x03 X,X,X,X X,X,O,O Reserved (ON)
0x04 X,X,X,X X,O,X,X Reserved (ON)
0x05 X,X,X,X X,O,X,O D-Cache zero clear ESS ON: ESS Error O O
0x06 X,X,X,X X,O,O,X Reserved (OFF)
0x07 X,X,X,X X,O,O,O DDR output buffer is enabled ESS ON: ESS Error O O
Software wait processing
0x08 X,X,X,X O,X,X,X DDR Controller usual initialization start ESS ON: ESS Error O O
0x88 O,X,X,X O,X,X,X Recovery processing from CPU OFF start ESS ON: ESS Error O O
0xF0 O,O,O,O X,X,X,X DDR initilization has failed RAM Blinking: RAM Error O O
0xC3 O,O,X,X X,X,X,X Save data check error RAM Blinking: RAM Error O O
0x09 X,X,X,X O,X,X,O DDR initialization has completed RAM ON: RAM Error O O
0x0A X,X,X,X O,X,O,X I-Cache/D-Cache is disabled ESS ON: ESS Error O O
0x0B X,X,X,X O,X,O,O CPU internal register setting ESS ON: ESS Error O O
0x90 O,X,X,O X,X,X,X DDR memory write check RAM ON: RAM Error O O
0xF0 O,O,O,O X,X,X,X DDR R/W test has failed RAM Blinking: RAM Error O O
0x0C X,X,X,X O,O,X,X DDR memory read check & zero clear has completed RAM ON: RAM Error O O
0x0D X,X,X,X O,O,X,O Copy to memory for Panbug program (TEXT portion) ROM/RAM ON: ROM/RAM Error O O
0x0E X,X,X,X O,O,O,X Copy to memory for Panbug program (BASE portion) ROM/RAM ON: ROM/RAM Error O O
0x0F X,X,X,X O,O,O,O FPU register test has completed ESS ON: ESS Error O O
0 x 10"" X,X,X,O X,X,X,X Jump preparation to C-Code has completed ESS ON: ESS Error O O
0x24 X,X,O,X X,O,X,X Standard RAM diagnostic start RAM ON: Standard RAM Error O O 116-315
0x25 X,X,O,X X,O,X,O Standard RAM diagnostic complete
0x26 X,X,O,X X,O,O,X Extension RAM diagnostic start RAM ON: Extension RAM Error O 116-316
0x27 X,X,O,X X,O,O,O Extension RAM diagnostic complete
0x28 X,X,O,X O,X,X,X Standard ROM diagnostic start ROM ON: Standard ROM Error O O 116-317
016-336
0x29 X,X,O,X O,X,X,O Standard ROM diagnostic complete
0x2a X,X,O,X O,X,O,X NVRAM diagnostic start NVM/ESS ON: NVRAM Error O O 116-323
0x2b X,X,O,X O,X,O,O NVRAM diagnostic completed
0x30 X,X,O,O X,X,X,X Transition from MiniOS to CORE (DIAG) start ROM/RAM ON: ROM/RAM Error O O 116-317
0x31 X,X,O,O X,X,X,O Transition from MiniOS to CORE (DIAG) complete
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Table 1
Diagnosti Diagnosti
0xc1 O,O,X,X X,X,X,O BackPlane Disconnect Detection BP/ESS ON: BackPlane Connection Error O O 016-327
0xc2 O,O,X,X X,X,O,X UI Cable Disconnect Detection UI/ESS ON: UI Cable Connection Error O O 016-326
0xc3 O,O,X,X X,X,O,O MCU Harness Disconnect Detection MCU/ESS ON: MCU Harness Connection Error O O 016-328
0x40 X,O,X,X X,X,X,X IO ASIC diagnostic start ESS ON: ASIC Error O O
0x41 X,O,X,X X,X,X,O IO ASIC diagnostic complete
0x42 X,O,X,X X,X,O,X Codec ASIC diagnostic start ESS ON: ASIC Error O O
0x43 X,O,X,X X,X,O,O Codec ASIC diagnostic complete O O
0x44 X,O,X,X X,O,X,X Standard FontROM diagnostic start ROM ON: ASIC Error O O 116-380
116-310
016-338
016-339
0x45 X,O,X,X X,O,X,O Standard FontROM diagnostic complete
0x46 X,O,X,X X,O,O,X Extension FontROM diagnostic start ROM ON: ASIC Error O O 016-341
0x47 X,O,X,X X,O,O,O Extension FontROM diagnostic complete
0x48 X,O,X,X O,X,X,X SEEP diagnostic start SEEPROM ON: SEEPROM Error O 116-369
016-351
016-350
0x49 X,O,X,X O,X,X,O SEEP diagnostic complete
0x4a X,O,X,X O,X,O,X Timer diagnostic start ESS ON: Timer Error O O 116-364
0x4b X,O,X,X O,X,O,O Timer diagnostic complete
0x4c X,O,X,X O,O,X,X PageMemory diagnostic start RAM ON: RAM Error O 016-347
0x4d X,O,X,X O,O,X,O PageMemory diagnostic complete
0x4e X,O,X,X O,O,O,X IITIF diagnostic start IPS/ESS ON: IIT/ESS Error O 016-315
016-316
016-317
016-318
016-348
0x4f X,O,X,X O,O,O,O IITIF diagnostic complete
0x52 X,O,X,O X,X,O,X RTC diagnostic start RTC ON: RTC Error O 016-342
0x53 X,O,X,O X,X,O,O RTC diagnostic complete
0x54 X,O,X,O X,O,X,X UI Check start UI/ESS ON: ESS/UI Error O 016-362
0x55 X,O,X,O X,O,X,O UI Check complete
0x56 X,O,X,O X,O,O,X Lyra diagnostic start JPEG/ESS ON: JPEG Card Error O
0x57 X,O,X,O X,O,O,O Lyra diagnostic completed
0x58 X,O,X,O O,X,X,X USB 1.0 Host diagnostic start ESS ON: ESS Error O
0x59 X,O,X,O O,X,X,O USB 1.0 Host diagnostic complete
0x5a X,O,X,O O,X,O,X USB 2.0 Host diagnostic start ESS ON: ESS Error O 016-364
016-371
0x5b X,O,X,O O,X,O,O USB 2.0 Host diagnostic complete
Table 1
Diagnosti Diagnosti
0x5c X,O,X,O O,O,X,X USB 2.0 Device diagnostic start ESS ON: ESS Error O 016-365
0x5d X,O,X,O O,O,X,O USB 2.0 Device diagnostic complete
0x5e X,O,X,O O,O,O,X HDD diagnostic start HDD/ESS ON: HDD/ESS Error O 016-366
016-367
0x5f X,O,X,O O,O,O,O HDD diagnostic completed
0x62 X,O,O,X X,X,O,X Torino diagnostic start Torino/ESS ON: Torino/ESS Error O 016-368
0x63 X,O,O,X X,X,O,O Torino diagnostic complete
0x64 X,O,O,X X,O,X,X Selene diagnostic start Selene/ESS ON: Selene/ESS Error O 016-369
0x65 X,O,O,X X,O,X,O Selene diagnostic complete
0x6e X,O,O,X O,O,O,X Standard ROM diagnostic start ESS ON: Standard ROM Error O 116-317
016-336
0x6f X,O,O,X O,O,O,O Standard ROM diagnostic complete
0x80 O,X,X,X X,X,X,X Energy Saver transition (Standby → LowPower) System In Energy Saver Mode
0x81 O,X,X,X X,X,X,O Energy Saving (LowPower) System In Energy Saver Mode
0x82 O,X,X,X X,X,O,X Energy Saving (Sleep) System In Energy Saver Mode
0x00 X,X,X,X X,X,X,X Energy Saving (CPU OFF) System In Energy Saver Mode
0x83 O,X,X,X X,X,O,O Energy Saver transition (LowPower → Sleep) System In Energy Saver Mode
0x84 O,X,X,X X,O,X,X Energy Saving (SemiLowPower) System In Energy Saver Mode
0x85 O,X,X,X X,O,X,O Energy Saver transition (Sleep → SemiLowPower) System In Energy Saver Mode
0x87 O,X,X,X X,O,O,O Energy Saver transition (SemiLowPower → Sleep) System In Energy Saver Mode
0x89 O,X,X,X O,X,X,O Energy Saver transition (LowPower → Standby) System In Energy Saver Mode
0x8A O,X,X,X O,X,O,X Energy Saver transition (Sleep → Standby) System In Energy Saver Mode
0xff O,O,O,O O,O,O,O VxWORKS boot complete System In Usual Operating State O O
Usual operation, recovery from Energy Saver state
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ADJ 35.3.2 Special Booting

Purpose
This section contains the explanation for Special Booting.
For special booting that are used during Download Diag / Long Boot Diag and Backup / Restore Settings,
refer to their respective operating procedures.
Purpose
1. When performing Special Booting starting with the main power in OFF state.
(1) Turn ON the main power and wait for 10sec.
(2) Perform Special Booting (Special Key + Sub Power ON) and release the Key when "1/6" is
displayed on the Panel. (If the Special Botting was successful, "BOOT MODE" will be
displayed at the top left of "2/6" screen)
2. When performing Special Booting starting with the main power in ON state.
(1) Turn OFF the sub power (UI screen display turns OFF) and wait for 10sec.
Figure 2 j0ki61021
(2) Perform Special Booting (Special Key + Sub Power ON) and release the Key when "1/6" is
displayed on the Panel. (If the Special Botting was successful, "BOOT MODE" will be If the start-up was successful, "BOOT MODE" will be displayed* at the top left of "2/6" screen.
displayed at the top left of "2/6" screen)
* This will not be displayed when performing the following Special Bootings.
• Download Diag Start Up
• Download Mode Start Up
• UI Align Mode
Table 1
Display during
Operation Special Key booting How to Use
Log Data Initialization Energy Saver + Stop -- BOOT MODE -- Used when the log data has an
+1 JOB LOG CLEAR error and a Fail such as 116-331
MODE has occured, or when the log data
must be cleared for version
upgrade that involves a large
change in versions.
Complete NVM Energy Saver + Stop -- BOOT MODE -- Used when recovery is not
Initialization +2 FACTORY INIT achieved with Startup by Force
Figure 1 j0ki61020 (return to default MODE NVM Initialization
factory shipment (Energy Saver + Stop + 3).
Release the Key when "1/6" is displayed on the Panel. state) This method can also be used to
resolve the problem - where the
internal clock becomes unstable,
therefore causing all the functions
that use the clock to become
unstable - when the NVM PWB is
initialized with the backup battery
detached. When an initialization is
performed with this method, billing
mismatch etc. Occurs as when the
NVM PWB is replaced.
Table 1 Table 1
Display during Display during
Operation Special Key booting How to Use Operation Special Key booting How to Use
Initialize NVM Energy Saver + Stop -- BOOT MODE -- Initializes the NVM of the Download Mode Start Energy Saver No display Starts up in Firmware Download
+3 NVRAM INIT MODE configuration range (Printer Up Mode.
Settings etc) inside the Controller Re-download After Energy Saver is No display After starting up in Download
by force and starts up. Firmware from HDD activated, press and Mode, press and hold Start
HDD Forced Energy Saver + Stop -- BOOT MODE -- Formats the HDD by force. This hold down Start (approx. 10sec) to use the
Formatting +4 HDD FORMAT operation resets the HDD to (approx. 10sec) Firmware that is stored in the HDD
MODE partitions at factory settings. to re-download the Firmware.
Restore HDD Backed Energy Saver + Stop -- BOOT MODE -- Restores the NVM/HDD User UI Align Mode 0+1+3 No display To align the position of the buttons
Up File +5 ANALYSIS 2 MODE Data within the Controller that was on the display so that the user can
backed up in the HDD and reboot. select the contents on the display
Forced Spool Area Energy Saver + Stop -- BOOT MODE -- If an error, such as 116-324, has using the Touch Panel.
(HDD) Initialization +6 HDD INITIALIZE occurred when printing was set to
(for CE) MODE be performed with the data
spooled to the hard disk and the
machine cannot be started by
turning it OFF then ON, this
initializes the hard disk area in
which the print data is stored
before starting the machine.
Restore USB Backed Energy Saver + Stop -- BOOT MODE -- Restores the NVM/HDD User
Up File +7 ANALYSIS 1 MODE Data within the Controller that was
backed up in the USB Memory
and reboot.
Download Diag Start Energy Saver + Stop No display Downloads the diagnostic
Up +9 program that is stored in the USB
Memory or Firmware Set and
performs detailed check by using
the Long Boot Diag diagnostic
items.
Forced Spool Area Stop + Start -- BOOT MODE -- This special boot mode has been
(HDD) Initialization HDD INITIALIZE added so that a customer can also
(for User) MODE perform the "Startup by Forced
Spool Area (HDD) Initialization"
(Energy Saver + Stop + 6) like a
CE.
Long Boot Diag Start Energy Saver + Start -- BOOT MODE -- Performs a more detailed check
Up LONGDIAG MODE than the usual device diagnostic
items at the start up of the
machine.
Forced Polling Mode Energy Saver + Start -- BOOT MODE -- In cases where Fax documents
Start Up +1 FORCED POLLING cannot be printed, sets the Chain-
MODE Link Code of Forced Polling and
starts up.
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ADJ 35.3.3 Settings Recovery Tool (Freeware) • Audit log

• Machine authentication data (machine, personal certificate, etc. )
Purpose
• Various items in the Configuration Report
CAUTION
The document storage area is not backed up.
4. Restoration Procedure
(1) Replace the broken hard disk.
(2) Change the following Chain-Link Settings (enable restore settings).
Chain-Link 700-529: 0 → 1 (this will automatically revert to 0 after the restoration)
(3) Request for the customer to restore the backed up data.
(Use the Settings Recovery Tool to restore the backed up data)
(4) As the restoration is in progress, the machine status will transition as follows:
i. The Panel displays "The machine is currently connected to an external equipment" as the
restoration data is being received.
ii. After receiving the restoration data, it will automatically reboot.
iii. The restoration will be performed at startup screen "3/6" and when completed, it will
automatically reboot again.
(5) Check that the usual "Services Home" is displayed on the Panel and end the restoration.
Figure 1 j0ki40001
Effect on Service Software
1. Overview As the restored data is older data, Service Software that uses/refers to the operationally
The Settings Recovery Tool is a freeware for backing up the data that have been set in the changed data might exibit the following behaviours.
multifunction device into a PC. This way, you can restore the backed up settings after a hard disk
replacement. Table 1
CAUTION Software Details of Effect
The restoration od backed up settings can be done by changing the system data (Chain-Link) of the ApeosWare Accounting All restored job files are re-collected. (Job record is doubled)
Main Unit after the CE has replaced the hard disk. Service History
2. Operation Conditions ApeosWare Accounting After the restoration, new jobs will not trigger the collection process as long
PC Service Service as the file number at the machine has not become larger than the job log file
• Microsoft(R) Windows(R) 2000 Professional Service Pack 4 English Version Accounting number that had been collected by the Serverless Accounting Service.
• Microsoft(R) Windows(R) XP Professional Service Pack 3 English Version ApeosWare Accounting When the restored data causes the Main Unit (network accounting) user
Service Output Restriction data to differ from the current data and if user restriction is applied without
• Microsoft(R) Windows Vista(R) Business Service Pack 1 English Version
going through the AWAS output restriction print service, there might be
Operate using a computer with Intel x86 processor that is running the above OS. cases of restricted users being able to perform unauthorized processes.
Software
• Settings Recovery Tool Ver. 1.1.2 or later (6) Things to Note for Settings Recovery Tool
3. Backed Up Data • Restoring the settings data causes the various logs, addresses, etc. (target backup data)
The following are the data that can be backed up by using the Settings Recovery Tool. to be reverted back to what they were at the point of backup (all data recorded after the
• Attributes data of Folders (Folder Name, check Folder Passcode, Delete Files After Retrieval, backup will be gone).
Delete Expired Files, Link Job Flow Sheet to Folder) Other data that will be lost upon restoring the settings data are as follows:
• Speed dial data (Address Book) All document data stored in the machine
• Destination data of Web Applications (Folder documents, Secure Print documents, Fax sending/received documents, etc. )
• Job Flow • The backed up settings data can only be restored back to the machine that it originates
• Stored Programming from and the software version has to be the same. Whenever the software version has
• Job Log (up to 15,000 items) changed, an option has been added, etc., perform the backup again.
• If the PC that is to store the backed up files runs a firewall, it may cause comminucation
error. Add this software to the list of safe programs at the firewall settings.
• If this software was installed in a folder that requires a System Administrator Privilege
(%programfile% etc. ) and a user without System Administrator Privilege attempts to run
it, the software may fail to run. In such cases, reinstall this software in a folder that does
not require System Administrator Privilege.
• Never turn OFF the machine while it is running back up or restoring settings.
• If the machine is being used, it is not possible to run back up or restore settings.
• For Microsoft(R) Windows Vista(R) and later, when the software is installed and run from
%programfiles% or %systemroot% folder, the operation log, settings file, and etc. that are
generated during the process might be created in virtualized folders and are not
displayed. Also, even if the file storage destination had been specified during the back up,
there might be cases where the backed up files are not displayed. When they are not
displayed, click the [Compatibility Files] button displayed at the explorer bar. The files in
virtualized folders will be displayed.
• Depending on the size of the data, the back up or restore settings process may take more
than 10 minutes.
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ADJ 51.1.1 DADF Lead-Skew Adjustment
Purpose
To correct the feeding of the original by adjusting the position of the DADF. (DADF Lead-Skew,
Perpendicularity)
Check
1. Place the Test Chart (499T283) on the DADF.
2. Make a copy using the following settings in Copy mode.
• Color Mode: "Black"
• Paper Tray: "A3"
• Reduce/Enlarge: "100%"
• No. of copies: "3"
3. Check that the difference in the distance (A and B) between the side and the Edges in the 3 copies
is within 0+/-0.5mm. (Figure 1)
Figure 2 j0ki45105
• The DADF moved in direction A. (Figure 3)
Figure 1 j0ku42054
Adjustment
2. Adjust the position of the DADF by moving the DADF in direction A or B. (Figure 2)
(1) Loosen the screws (x3).
(2) Move the DADF in direction A or B.
(3) Tighten the screws (x3).
Figure 3 j0ku42044
• The DADF moved in direction B. (Figure 4)

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ADJ 51.1.2 DADF Side Registration

Purpose
To adjust the original to the proper position (drum shaft direction) on the Platen.
NOTE: The following adjustments must be made before carrying out checking and adjustment.
• IOT Side Registation (ADJ 18.1.1)
• IIT Side Registation (ADJ 1.6.3)
• DADF Lead-Skew Adjustment (ADJ 51.1.1)
NOTE: DADF Side Registration is adjusted using the NVM for every paper width.
Check
1. Place the Test Chart (499T283) such that there is no gap between the chart and the DADF Guide.
2. Make a copy using the following settings in Copy mode. Take this copy as the original.
Figure 4 j0ku42043 • 1 to 1 Sided mode
3. Reinstall the DADF Rear Cover.
• Reduce / Enlarge: "100%"
4. After adjustment, perform DADF Side Registration (ADJ 51.1.2) and DADF Lead Edge Registration.
(ADJ 51.1.4). • No. of copies: "2"
3. Mark the output copies 1 and 2 in the order of their output.
4. Make a Single Fold on the second copy. Check the fold line with the reference line on the Test
Chart. (Figure 1)
Figure 1 j0ku42048
5. Check that the fold line is within 2.0mm from the reference line. If the value is not specified, carry out
the following adjustment procedure.
6. Place the Test Chart (499T283) on the DADF facing down with the Test Chart fed from the lead
edge.
7. Make a copy using the following settings in Copy mode.
• 2 to 1 Sided mode
• Reduce / Enlarge: "100%" 3. If it is not within the specified range in Check Step 5, change the NVM value.
• No. of copies: "2" • By increasing the NVM value, the image moves to the right.
8. Make a Single Fold on the second copy. Check the fold line with the reference line on the Test (an increment of 1 in NVM=0.1mm)
Chart. (Figure 2) 4. Repeat Check Steps 1 to 5 and Adjustment Steps 1 to 3 until the measurement is within the
specified range.
Side 2 Adjustment
1. After adjusting for 1 Sided copies, place Side 1 of the Test Chart face down and make copies using
the following settings to check the Side Registration for 2 Sided copies.
• No. of copies: 2
• 2 Sided: 2 to 1 Sided
2. Check the Side Regi of the 2 copies with the above-mentioned items in "Check".
3. If adjustment is required, enter DC131 to perform correction for all sizes, and then adjust each
document size width using the following NVM.
Enter the value to perform correction for all sizes in "NVM: 711-274".
Figure 2 j0ku42048
Table 2 Side 2 of 2 Sided mode
9. Check that the fold line is within 2.0mm from the reference line. If the value is not specified, carry out
the following adjustment procedure. NVM Document Width Document Size
Adjustment 1 771-274 For all sizes For all sizes
Side 1 Adjustment 2 715-057 139.7~148.0mm A5 SEF, 5.5x8.5" SEF
3 715-059 182.0~194.0mm B5 SEF, 16K SEF
1. Enter DC131 to perform correction for all sizes. 4 715-061 203.2mm 8x10" SEF, 8x10.5" SEF
Enter the value to perform correction for all sizes in "NVM: 711-272". 5 715-063 210.0mm A4 SEF, A5 LEF
6 715-065 214.9~215.9mm Letter SEF, Legal SEF, 5.5x8.5" LEF, 8.46x12.4" SEF, 8.5x13"
Table 1 Side 1 of 1 Sided or 2 Sided mode
SEF
NVM Document Width Document Size 7 715-067 254.0~257.0mm B4 SEF, B5 LEF, 8x10" LEF
1 711-272 For all sizes For all sizes 8 715-069 266.7~267.0mm 16K LEF, 8K LEF, 8x10.5" LEF
2 715-056 139.7~148.0mm A5 SEF, 5.5x8.5" SEF 9 715-071 279.4mm Letter LEF, 11x15" SEF, 11x17" SEF
3 715-058 182.0~194.0mm B5 SEF, 16K SEF 10 715-073 297.0mm A4 LEF, A3 SEF
4 715-060 203.2mm 8x10" SEF, 8x10.5" SEF
5 715-062 210.0mm A4 SEF, A5 LEF 4. Enter the value to perform correction for each size in "NVM: 715-057 to 073".
6 715-064 214.9~215.9mm Letter SEF, Legal SEF, 5.5x8.5" LEF, 8.46x12.4" SEF, 8.5x13"
SEF
7 715-066 254.0~257.0mm B4 SEF, B5 LEF, 8x10" LEF
8 715-068 266.7~267.0mm 16K LEF, 8K LEF, 8x10.5" LEF
9 715-070 279.4mm Letter LEF, 11x15" SEF, 11x17" SEF
10 715-072 297.0mm A4 LEF, A3 SEF
2. Enter the value to perform correction for each size in "NVM: 715-056 to 072".

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ADJ 51.1.3 DADF Original Detection Correction • This operation cannot be terminated (or aborted) halfway through the process and has to be
completed from start to finish regardless of any abnormalities that occur.
(Size Detection Auto-Correction) • In cases where more than 4 originals are loaded in the DADF, this operation will not feed the
Purpose originals that are fed after the fourth sheet.
To automatically adjust the original size during DADF scan to the desired original size. NOTE: If it is still NG after the adjustment, repeat the procedure.
Proceed with this adjustment only after the following operations/events.
• The DADF Assy is replaced.

• An abnormality is detected after replacing the Regi Roll, Feed Roll and Retard Roll.
• A size detection error occurs.
Overview
Using the DADF, continuously scan 3 originals. The NVM Data is automatically corrected based on the
comparison between the Slow Scan Length and the reference value detected by the DADF. The NVM
Data that is corrected is "Size Correction Value for Slow Scan Originals" (Chain Link No. 711-164).
Scanned originals differ according to the market as follows:
Adjustment
1. Enter UI Diag "ADF Independent Operation (Size Detection Auto Adjust)".
2. Set 3 documents to be transported in the DADF.
* The size of the fed original differs according to the market.
3. When the [Start] button is pressed, the DADF starts pulling in the document and the correction value
is calculated. At this point, the message "In progress" appears.
4. The applicable NVM Data will then be updated. After the operation, the UI screen will be displayed.
However, if this operation results in an NG, the NVM will not be updated and a message indicating
that an NG has occurred will be displayed.
5. The operation ends when the [Stop] button is pressed.
Status Confirmation Specifications
You may check the following status by using NVM Read after operations.
Table 1
Chain-Link Display Data Name Reference
711-164 Size Correction Value for Slow Setting Range=0 to 100
Scan Originals (equivalent to +/-50 increments [+/-5mm] <− 0.1mm/
increment)
Initial Value: 50 (However, there is an adjusted value
set against the initial value when shipped. )
<Image Quality Restrictions>

ADJ 51.1.4 DADF Lead Edge Registration 2. If the specified value is
• 11.5mm and above, increase the NVM value.
• 8.5mm and below, decrease the NVM value.
Purpose (an increment of 1 in NVM=0.1mm)
To adjust the original to the proper position (original feed direction) on the Platen.
3. Repeat the procedure until the value is within the specified range (10+/-1.5mm).
As there will be differences in the Regi according to the ratio, adjust the following NVM.
NOTE: The following adjustments must be made before carrying out checking and adjustment.
• IOT Lead Edge Registration (ADJ 18.1.1) Table 1
• IIT Lead Edge Registration (ADJ 1.6.2)
NVM DADF Speed Color Mode Ratio B/W Mode Ratio
• DADF Lead-Skew Adjustment (ADJ 51.1.1)
DC131[711-002] 55mm/sec 300.1~400% 300.1~400%
NOTE: If there is a black line at the Tail Edge for non-standard sizes after Regi adjustment of the Lead DC131 [711-003] 73.3mm/sec 200.1~300% 200.1~300%
Edge for Side 1 and Side 2, adjust the Tail Edge using 711-142 (Side 1) and 711-143 (Side 2).
DC131 [711-004] 75mm/sec None 300.1~400%
1 Sided mode DC131 [711-005] 110mm/sec 150.1~200% 150.1~200%
Check DC131 [711-006] 146.7mm/sec 100.1~150% 100.1~150%
1. Place the Test Chart (499T283) such that there is no gap between the chart and the DADF Guide. DC131 [711-007] 150mm/sec None None
2. Make a copy using the following settings in Copy mode. DC131 [711-008] 220mm/sec 50~100% 50~100%
• Color Mode: "Black" DC131 [711-009] 300mm/sec 25~50% 25~100%
• Reduce/Enlarge: "100%" Duplex Mode
• No. of copies: "2" Check
• 1 to 1 Sided mode 1. Place the Test Chart (499T283) on the DADF with Side 1 facing down with the Test Chart fed from
3. Check that the distance between the Lead Edge and the reference value in the second copy is the tail edge.
10±1.5mm. If it is not within the specified range, adjust to the specified range using the following 2. Make a copy in the following mode:
procedure. (Figure 1)
• Color Mode: "Black"
• No. of copies: "2"
• Mode: "2 to 1 Sided"
3. Check that the distance between the Lead Edge and the reference value in the second copy is
10±1.9mm. If it is not within the specified range, adjust to the specified range using the following
procedure. (Figure 2)
Figure 1 j0sr42053
Adjustment
1. Enter DC131[711-140].

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2010/08
Figure 2 j0ku42053
Adjustment
1. Enter DC131[711-141].
2. Adjust to the specified range (10+/-1.9mm).
If the distance between the Lead Edge and the reference value is
• 12.0mm and above, increase the NVM value.
• 8.0mm and below, decrease the NVM value.
(each NVM Step=0.1mm)
3. Repeat the procedure until the value is within the specified range (10+/-1.9mm).
As there will be differences in the Regi according to the ratio, adjust the following NVM.
Table 2
Speed Color Mode
NVM DADF Ratio B/W Mode Ratio
DC131[711-016] 55mm/sec 300.1~400% 300.1~400%
DC131 [711-017] 73.3mm/sec 200.1~300% 200.1~300%
DC131 [711-018] 75mm/sec None 300.1~400%
DC131 [711-019] 110mm/sec 150.1~200% 150.1~200%
DC131 [711-020] 146.7mm/sec 100.1~150% 100.1~150%
DC131 [711-021] 150mm/sec None None
DC131 [711-022] 220mm/sec 50~100% 50~100%
DC131 [711-023] 300mm/sec 25~100% 25~100%
Chapter 5 Parts List
5 Parts List
5.1 Introduction PL 5.3 4470/5570 HVPS (DEVE) ................................................................................... 36
5.1.1 How to Use the Parts List...................................................................................... 3
5.1.2 Precautions ........................................................................................................... 3
6. TRANSFER
PL 6.1 Transfer (1/2) ...................................................................................................... 37
5.1.3 Plate Composition ................................................................................................. 4
5.1.4 Terminology and Symbols..................................................................................... 4 PL 6.2 Transfer (2/2) ...................................................................................................... 38
PL 6.3 IBT Belt Unit (1/2) ............................................................................................... 39
5.1.5 Using Parts Navigation.......................................................................................... 5
PL 6.4 IBT Belt Unit (2/2) ............................................................................................... 40
5.2 Parts List
7. FUSER
1. IIT PL 7.1 Fuser................................................................................................................... 41
PL 1.1 Platen/IIT Cover .................................................................................................. 7
PL 1.2 W85 Control Panel, Platen Glass ....................................................................... 8
8. XEROGRAPHIC
PL 8.1 Xerographic (1/2) ................................................................................................ 42
PL 1.3 W85 Control Panel (1/2) ..................................................................................... 9
PL 1.4 CCD Lens Assembly........................................................................................... 10 PL 8.2 Xerographic (2/2) ................................................................................................ 43
PL 1.5 Carriage Cable/Motor.......................................................................................... 11 9. TRAY1 FEEDRE/TRAY1
PL 1.6 Full/Half Rate Carriage ....................................................................................... 12 PL 9.1 Tray 1 Feeder/Tray 1 .......................................................................................... 44
PL 1.7 IIT Trans PWB and USB Hub PWB (Option) ..................................................... 13 PL 9.2 Tray 1.................................................................................................................. 45
PL 1.8 W85 Control Panel (2/2) ..................................................................................... 14 PL 9.3 Tray 1 Feeder ..................................................................................................... 46
PL 1.9 S104 Control Panel and Mount........................................................................... 15 PL 9.4 Tray 1 Feeder Assembly (1/2) ............................................................................ 47
PL 1.10 S104 Control Panel........................................................................................... 16 PL 9.5 Tray 1 Feeder Assembly 2/2).............................................................................. 48
PL 1.11 S104 Front Panel .............................................................................................. 17
PL 1.12 S104 Display Panel........................................................................................... 18 10. TRAY MODULE (3T)/FAX
PL 1.13 IIT Heater/Wing Tray (Option)........................................................................... 19 PL 10.1 Tray Module (3T) .............................................................................................. 49
PL 1.14 IC Card Reader,Voice Navi(Option)(FX Only) .................................................. 20 PL 10.2 Tray 2/3/4.......................................................................................................... 50
PL 10.3 Tray 2 Feeder Assembly (1/2) .......................................................................... 51
2. LPH PL 10.4 Tray 2 Feeder Assembly (2/2) .......................................................................... 52
PL 2.1 LPH (1/2)............................................................................................................. 21 PL 10.5 Tray 3 Feeder Assembly (1/2) .......................................................................... 53
PL 2.2 LPH (2/2)............................................................................................................. 22 PL 10.6 Tray 3 Feeder Assembly (2/2) .......................................................................... 54
3. DRIVE PL 10.7 Tray 4 Feeder Assembly (1/2) .......................................................................... 55
PL 10.8 Tray 4 Feeder Assembly (2/2) .......................................................................... 56
PL 3.1 Drive (1/3) ........................................................................................................... 23
PL 10.9a 2270/3370 Electrical/Fax ................................................................................ 57
PL 3.2 Drive (2/3) ........................................................................................................... 24
PL 3.3a Drive 2270/3370 (3/3) ....................................................................................... 25 PL 10.9b 4470/5570 Electrical/Fax ................................................................................ 58
PL 10.10 Fax (FAXmini) ................................................................................................. 59
PL 3.3b Drive 4470/5570 (3/3) ....................................................................................... 26
PL 10.11 Fax (FAX G4) (FX Only) ................................................................................. 60
4. NOHAD PL 10.12 Roller............................................................................................................... 61
PL 4.1 NOHAD Common ............................................................................................... 27 PL 10.13 L/H Cover Assembly ....................................................................................... 62
PL 4.2a NOHAD 2270/3370 (1/3)................................................................................... 28 PL 10.14 Cover .............................................................................................................. 63
PL 4.2b NOHAD 4470/5570 (1/3)................................................................................... 29
PL 4.3a NOHAD 2270/3370 (2/3)................................................................................... 30
11. TRAY MODULE (TT)
PL 11.1 Tray 2/3/4 Assembly-TT.................................................................................... 64
PL 4.3b NOHAD 4470/5570 (2/3)................................................................................... 31
PL 4.4a NOHAD 2270/3370 (3/3)................................................................................... 32 PL 11.2 Tray 2 Assembly-TT.......................................................................................... 65
PL 11.3 Tray 3 Assembly-TT.......................................................................................... 66
PL 4.4b NOHAD 4470/5570 (3/3)................................................................................... 33
PL 11.4 Tray 4 Assembly-TT.......................................................................................... 67
5. DEVELOPMENT PL 11.5 Tray 4 Paper Feed-TT ...................................................................................... 68
PL 5.1 Development (1/2) .............................................................................................. 34 PL 11.6 Tray 2/3 Paper Feed-TT ................................................................................... 69
PL 5.2 Development (2/2) .............................................................................................. 35 PL 11.7 Tray 2 Feeder (1/2)-TT ..................................................................................... 70
Version 1.2 2010/08

5-1
Parts List
Parts List ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
5-2 Version 1.2
PL 11.8 Tray 2 Feeder (2/2)-TT...................................................................................... 71 PL 19.1 Cover (1/3)........................................................................................................ 112

PL 11.9 Tray 3 Feeder (1/2)-TT...................................................................................... 72 PL 19.2 Cover (2/3)........................................................................................................ 113
PL 11.10 Tray 3 Feeder (2/2)-TT.................................................................................... 73 PL 19.3 Cover (3/3)........................................................................................................ 114
PL 11.11 Tray 4 Feeder (1/2)-TT.................................................................................... 74
PL 11.12 Tray 4 Feeder (2/2)-TT.................................................................................... 75 35. ESS
PL 11.13 Left Cover Assembly-TT ................................................................................. 76 PL 35.1 ESS (1/2) .......................................................................................................... 115
PL 11.14 Tray 2/3/4 Front Support-TT ........................................................................... 77 PL 35.2 ESS (2/2) .......................................................................................................... 116
PL 11.15 Tray 2/3/4 Paper Size Sensor , Tray 3/4 Lift Gear-TT .................................... 78 PL 35.3 ESS Option ....................................................................................................... 117
PL 11.16 Drive-TT .......................................................................................................... 79 51. DADF
PL 11.17 Electrical-TT .................................................................................................... 80
PL 51.1 DADF Accessory .............................................................................................. 118
PL 11.18 Cover , Caster-TT ........................................................................................... 81
PL 51.2 DADF Cover,PWB ............................................................................................ 119
13. MSI PL 51.3 DADF Base Frame ........................................................................................... 120
PL 13.1 MSI (1/5) ........................................................................................................... 82 PL 51.4 Document Tray,Top Cover ............................................................................... 121
PL 13.2 MSI (2/5) ........................................................................................................... 83 PL 51.5 DADF Motor,Wire Harness ............................................................................... 122
PL 13.3 MSI (3/5) ........................................................................................................... 84 PL 51.6 DADF Rear Belt,Solenoid ................................................................................. 123
PL 13.4 MSI (4/5) ........................................................................................................... 85 PL 51.7 DADF Front Belt ............................................................................................... 124
PL 13.5 MSI (5/5) ........................................................................................................... 86 PL 51.8 Regi./Retard/Invert/Out Chute .......................................................................... 125
PL 51.9 Roll,Sensor Bracket .......................................................................................... 126
14. L/H COVER PL 51.10 Document Tray ............................................................................................... 127
PL 14.1 L/H Cover (1/2).................................................................................................. 87 PL 51.11 Top Cover ....................................................................................................... 128
PL 14.2 L/H Cover (2/2).................................................................................................. 88 PL 51.12 Upper Feeder.................................................................................................. 129
PL 14.3 L/H Cover Assembly (1/2) ................................................................................. 89 PL 51.13 Regi. Chute..................................................................................................... 130
PL 14.4 L/H Cover Assembly (2/2) ................................................................................. 90 PL 51.14 Retard Chute .................................................................................................. 131
PL 14.5 Duplex Assembly (1/2) ...................................................................................... 91 PL 51.15 Invert Chute .................................................................................................... 132
PL 14.6 Duplex Assembly (2/2) ...................................................................................... 92 PL 51.16 Out Chute ....................................................................................................... 133
PL 51.17 Sensor Bracket ............................................................................................... 134
15. REGISTRATION
PL 15.1 Registration (1/2)............................................................................................... 93 98. Screws
PL 15.2 Registration (2/2)............................................................................................... 94 98.1 Screws ................................................................................................................... 135
17. EXIT/OCT 99. Adjustment/Consumables Area Code List

PL 17.1 Exit 1/OCT,Exit 2............................................................................................... 95 99.1 Paper...................................................................................................................... 137
PL 17.2 Exit 1/OCT......................................................................................................... 96 99.2 Environment ........................................................................................................... 137
PL 17.3 Exit 2 (1/3)......................................................................................................... 97 99.3 Consumables ......................................................................................................... 137
PL 17.4 Exit 2 (2/3)......................................................................................................... 98 99.4 Electrical Adjustment.............................................................................................. 138
PL 17.5 Exit 2 (3/3)......................................................................................................... 99 99.5 Mechanical Adjustment .......................................................................................... 139
PL 17.6 Side Tray Unit (1/2) (Option) ............................................................................. 100 99.6 Originals ................................................................................................................. 139
PL 17.7 Side Tray Unit (2/2) (Option) ............................................................................. 101 99.7 Accessories Related .............................................................................................. 140
99.8 Fax ......................................................................................................................... 140
18. ELECTRICAL 99.9 DMP/Network Functions Related ........................................................................... 141
PL 18.1 PWB Chassis Unit (1/2) .................................................................................... 102
PL 18.2a PWB Chassis Unit 2270/3370 (2/2) ................................................................ 103 5.3 Parts Navigation
PL 18.2b PWB Chassis Unit 4470/5570 (2/2) ................................................................ 104 Navi 1.1 Full System ...................................................................................................... 153
PL 18.3 Electricl-IOT Rear.............................................................................................. 105 Navi 2.1 Processor 1of2................................................................................................. 153
PL 18.4 GFI Chassis ...................................................................................................... 106 Navi 2.2 Processor 2of2................................................................................................. 154
PL 18.5 Electrical-Front/Right......................................................................................... 107 Navi 2.3 IIT..................................................................................................................... 154
PL 18.6a Electrical-Bottom 2270/3370 ........................................................................... 108 Navi 2.4 3TM.................................................................................................................. 155
PL 18.6b Electrical-Bottom 4470/5570 ........................................................................... 109 Navi 2.5 DADF ............................................................................................................... 155
PL 18.7 Wire Harness .................................................................................................... 110 Navi 2.6 TTM.................................................................................................................. 156
PL 18.8 IOT/Tray Heater (Option) .................................................................................. 111
19. COVER
5.1.1 How to Use the Parts List 5.1.2 Precautions
Chapter 5 Parts List contains information on spare parts. • To make the illustration easy to see, hardware such as screws are shown in alphabets. Their
shapes are not shown.
The parts list is used to order replacement parts and enter area codes. To use the parts list correctly, • Read notes in the Description column carefully before ordering and replacing parts.
read the description below carefully. • SCC followed by part name in the DESCRIPTION column represents Safety Critical Component.
Handling Safety Critical Components shall conform to Fuji Xerox Co. Ltd.-stipulated rules and
<How to find out parts No needed>
regulations on Safety Critical Components.
To reduce a time to find out Parts No on E-Doc, FX put Navigation screen. Please refer to 5.3 Using • ISC followed by part name in the DESCRIPTION column represents Important Information Stored
Component that stores important customer information. To replace and discard an ISC, follow the
Parts Navigation.
procedure for it described in chapter 4.
• The area codes are shown on plates each. The area codes (such as toner and Current Adjustment
values) which cannot be shown as parts on plates are listed on the list of area codes at the end of
this chapter.

5-3
Parts List
2010/08
5.1.3 Plate Composition 5.1.4 Terminology and Symbols

Table 1
Terminology and
Symbols Description
Informs you that the adjustment procedure for the part is described in
Chapter 4 Repair and Adjustment.
Figure 1 5002
Informs you that the removal, installation and replacement procedures
for the part are described in Chapter 4 Repair and Adjustment.
Figure 2 5001
Informs you that the removal, installation, replacement and adjustment
procedures for the part are described in Chapter 4 Repair and Adjust-
ment.
Figure 3 5003
3 4-10 This is indicated on the upper left or upper right of the illustration to
Figure 1 j0mf50001 show the item represents the assembly including the part. The example
shows Item 3 is the assembly of Item 4 through 10.
Table 1
(1/4PCS) Informs you that four identical parts are installed but that only one of
Section Name Chapter 5 Section Name them is shown in the illustration.
(1) Sub System Name the name of the subsystem -- This symbol in the PART NO. column shows the part is not managed as
(2) PLATE NO. Parts List Reference No. shown in each chapter a spare part.
(3) PLATE NAME Title name of the illustration, which shows the mechanism of the (P/O Item 5) This symbol in the DESCRIPTION column shows the part is not man-
sub system aged as a single piece of spare part, but as a part of the assembly. The
example shows the part is a part of Assembly Item 5.
(4) ITEM Matches the number in the illustration.
(New) (Old) This term in the DESCRIPTION column shows the new part is inter-
(5) PART NO. The number to be used for ordering parts and filling in the ser-
changeable with the old one. Unless otherwise specified or there are no
vice report.
particular reasons, order the old part.
(6) DESCRIPTION Provides the part name, V(MOD) Code and notes, etc.
(Alternate) This term in the DESCRIPTION column shows either one of the parts
(7) AREA CODE The code to be entered in the failure column of the service can be used.
report.
This symbol shows the whole area of the framed illustration is modified
by the number in the circle. The area has the modified configuration.
Figure 4 5005
Table 1 5.1.5 Using Parts Navigation
Terminology and This section describes how to use the Navigation screen (illustrated)
Symbols Description
This symbol shows the whole area of the framed illustration has not The Navigation screen is divided into two layers, under which there is another layer of PLs.
been modified by the number in the circle. The area still has the previ-
ous configuration. • The first (top) layer
• Navi 1.1(Full System)
The whole is divided into the modules, and each module is plainly classified in the figure.
Find the module which includes the desired part and click on Navi 2.X or PL shown at the
Figure 5 5006
end of the call out. Navi 2.X shows there is a more detailed illustration of the module.
The Item pointed to by this symbol in the illustration is modified by the Otherwise, you will be directly linked to the applicable PL.
number in the circle. The item has the modified configuration.
• The second layer
• Navi 2.1 to 2.6
The module found in Navi 1.1 is divided into more modules, which link to the related PLs.
The screen here uses PLXX to show all the parts in the detailed module. Click on the
Figure 6 4001 applicable item, and you will see the illustration of the applicable PL. Find the desired
part in the PL illustration to learn the part’s item no. After that, obtain the appropriate part
The Item pointed to by this symbol in the illustration has not been modi-
no. from the list.
fied by the number in the circle. The item still has the previous configu-
ration. On E-DOC, clicking on the item no. makes the List screen displayed. Then the
appropriate part no. can be found.
• The third (bottom) layer has PLXXs.
<Returning from the lower layers to the higher layer>
Figure 7 4002 Clicking on Navi 2.X or PLXX on the upper left of the illustration makes you return to Navi
with 5V This symbol in the DESCRIPTION column shows the part is modified 1.1 for Processor parts.
by the number. The part has the modified configuration.
(w/o 5V) This symbol in the DESCRIPTION column shows the part has not been
modified by the number. The part still has the previous configuration.
(SCC) Fuser SCC followed by part name in the DESCRIPTION column represents
Assembly Safety Critical Component. Handling Safety Critical Components shall
conform to Fuji Xerox Co. Ltd.-stipulated rules and regulations on
Safety Critical Components.
(ISC) NVM PWB ISC followed by part name in the DESCRIPTION column represents
Important Information Stored Component that stores important cus-
tomer information. To replace and discard an ISC, follow the procedure
for it described in chapter 4.

5-5
Parts List
2010/08
PL 1.1 Platen/IIT Cover
Item Parts No Description A.C.
1 004E 13450 Platen Cushion (REP 1.1.1)1101
2 848K 40170 Platen Cover (Item 3,4,11,18)2001
3 – Platen Cover (P/O Item 2)1102
4 – Pocket Cover (P/O Item 2)1103
5 848K 34121 IIT Right Cover (Item 21,22)1104
6 848E 43490 IIT Left Cover 1105
7 848E 43550 IIT Top Cover 1106
8 848E 44290 Hinge Cover 1107
9 897E 40590 Label (Caution) 1108
10 893E 39621 Label (E) 110B
– 893E 39631 Label (K) 110B
– 893E 39640 Label (TC) 110B
– 893E 69930 Label (SC) 110B
11 036K 91631 (SCC) Counter Blalance 110C
12 053K 92890 Filter 110D
13 – Cradle Assembly 110E
14 117E 27380 Curl Cord 110F
15 110E 12330 Handset 110G
16 – Wire Harness 110H
17 848K 34530 IIT Rear Cover (Item 23,24)110J
18 815E 56870 Actuator Plate 110K
19 – Blind Cover (Blue) 110L
20 802E 63030 Blind Cover (White) 110M
21 – IIT Right Cover (P/O Item 5)110N
22 848E 43511 IIT Right Cover 110P
23 – IIT Rear Cover (P/O Item 17)110Q
24 848E 45140 USB Cover 110R
25 826E 49690 Screw (Black) 110S
Version 1.2 2010/08 5.2 Parts List

5-7
ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270 Parts List
Parts List 2010/08
1. IIT 5-8 Version 1.2
PL 1.2 W85 Control Panel, Platen Glass

1 – W85 Control Panel (PL 1.3) (REP 1.2.2)1121
2 868E 04890 Glass Support 1122
3 090K 93250 Platen Glass (REP 1.2.1)1021
4 815E 40270 Plate 1123
5 868E 04450 Rear Glass Support 1124
6 090K 93011 CVT Platen Glass 1125
7 868E 04530 Front Glass Support 1126
8 962K 73341 W85 UI Cable 1127
9 849E 14161 Bracket 1129
10 – Seal (Right) 112B
11 – Seal (Left) 112C
12 – Seal (Center) 112D
13 897E 37212 Name Label (DC-IV C2270)112M
– 897E 37222 Name Label (AP-IV C2270)112N
– 897E 37232 Name Label (DC-IV C3370)112E
– 897E 66880 Name Label (DC-IV C3371)112E
– 897E 37242 Name Label (AP-IV C3370)112F
– 897E 66890 Name Label (AP-IV C3371)112F
– 897E 37252 Name Label (DC-IV C4470)112P
– 897E 37262 Name Label (AP-IV C4470)112Q
– 897E 37272 Name Label (DC-IV C5570)112G
– 897E 37282 Name Label (AP-IV C5570)112H
14 897E 37311 Label (Caution) 112J
15 962K 83261 USB Cable (REP 1.2.3) 112K
PL 1.3 W85 Control Panel (1/2)
1 848K 40591 (SCC) W85 Console Assembly (E) (Item 2-4, 6-9)
7501
– 848K 40621 (SCC) W85 Console Assembly (K) (Item 2-4, 6-9)
7501
– 848K 40611 (SCC) W85 Console Assembly (TC) (Item 2-4, 6-9)
7501
– 848K 40601 (SCC) W85 Console Assembly (SC) (Item 2-4, 6-9)
7501
2 – Outer Cover (P/O Item 1)7502
3 – W85 Console Assembly (P/O Item 1) (PL 1.8) (REP
1.3.1)7503
4 071E 01190 Stylus Pen 7504
5 848K 39112 Overlay Cover (E) (Item 6-8) 7505
– 848K 40391 Overlay Cover (K) (Item 6-8) 7505
– 848K 40371 Overlay Cover (TC) (Item 6-8) 7505
– 848K 40351 Overlay Cover (SC) (Item 6-8) 7505
6 – Overlay Cover (P/O Item 5)7506
7 062E 14080 LED Lens 7507
8 848E 41080 USB Cover 7508
9 848K 39102 Overlay Cover (E) 7509
– 848K 40401 Overlay Cover (K) 7509
– 848K 40381 Overlay Cover (TC) 7509
– 848K 40361 Overlay Cover (SC) 7509
10 848K 34354 One Touch Panel 750B
11 848E 39872 Clip Cover 750C
Version 1.2 2010/08 1. IIT

5-9
Parts List 2010/08
PL 1.4 CCD Lens Assembly

1 – Lens Cover 1141
2 826E 11600 Screw 1142
3 826E 08780 Screw (Blue) 1143
4 130K 72270 APS Sensor Assembly (Item 5,6)1144
5 130K 64150 APS Sensor 1 1145
6 – Bracket (P/O Item 4) 1146
7 604K 56040 CCD Lens Assembly (2270/3370) (REP 1.4.1)1147
– 604K 56050 CCD Lens Assembly (4470/5570) (REP 1.4.1)1147
8 117E 30701 CCD Flexible Print Cable 1148
9 110K 11960 Platen Interlock Switch 1149
10 120K 92541 Actuator Assembly 114B
11 130E 87280 Platen Angle Sensor 114C
12 962K 78940 Wire Harness 114D
PL 1.5 Carriage Cable/Motor
1 127K 49532 (SCC) Carriage Motor (REP 1.5.2)1161
2 809E 76950 Spring 1162
3 020E 37030 Pulley 1163
4 023E 26430 Belt 1164
5 063E 97330 Tape 1165
6 063E 97340 Tape 1166
7 012K 94410 Front Carriage Cable (REP 1.5.1)1167
8 012K 94420 Rear Carriage Calble (REP 1.5.1)1168
9 413W 91850 Bearing 1169
10 – Capstan Pulley 116B
11 006K 86470 Capstan Shaft 116C
12 – Spring 116D
13 130E 87280 IIT Regi. Sensor 116E
14 019E 70050 Holder 116F
15 – Sensor Bracket (P/O Item 17)116G
16 – Tube 116H
17 130K 76200 IIT Regi. Sensor and Bracket (Item 13,15)116J
Version 1.2 2010/08 1. IIT

5-11
Parts List 2010/08
PL 1.6 Full/Half Rate Carriage

1 041K 96160 Full Rate Carriage (Item 2-12) (ADJ 1.6.1)1181
2 019E 70080 Clip 1182
3 062E 10040 No.1 Mirror 1022
4 032E 28320 Harness Guide 1184
6 – Full Rate Carriage (P/O Item 1)1186
7 032K 06180 Light Guide (REP 1.6.3) 1187
8 – Clip (Front) 1188
9 – Clip (Rear) 1189
10 – Bracket (P/O Item 13) 118B
11 960K 49790 LED Lamp PWB (REP 1.6.1)118C
12 117E 30981 LED Lamp Wire Harness (REP 1.6.2)118K
13 122K 94340 LED Lamp (Item 10,11) 118L
14 041K 95910 Half Rate Carrage (Item 15-20) (ADJ 1.6.1)118D
15 062E 10780 No.2/3 Mirror 118E
16 019E 70080 Clip 118F
17 020E 37030 Pulley 118G
18 020E 36510 Pulley 118H
19 – Carriage Frame (P/O Item 14)118J
20 – Harness Guide (P/O Item 14)118M
PL 1.7 IIT Trans PWB and USB Hub PWB
(Option)
1 – PWB Cover 11B1
2 237W 00178 Special Nut 11B2
3 960K 49310 IIT Trans PWB (REP 1.7.1)11B3
4 868E 40510 Harness Bracket 11B4
5 826E 11600 Screw 11B5
6 – Conductor 11B6
7 960K 50340 USB Hub PWB and Bracket (Item 8,9) (Option)11B7
8 960K 45040 USB Hub PWB (Option) 11B8
9 – Bracket (P/O Item 7) (Option)11B9
10 117K 39160 USB Cable (Option) 11BB
Version 1.2 2010/08 1. IIT

5-13
Parts List 2010/08
PL 1.8 W85 Control Panel (2/2)

1 – Housing 7511
2 – LCD Bracket 7512
3 960K 46850 UI I/F PWB 7513
4 962K 73380 UI Wire Harness 7514
5 – UI Flexible Print Cable 7515
6 960K 46811 UI Function PWB 7516
7 960K 46871 UI 10Key PWB 7517
9 – Shield Bracket 7519
10 – Screw 751B
11 – UI Flexible Print Cable 751C
12 – UI Flexible Print Cable 751D
13 – Clamp 751E
14 815K 04451 Inverter 751F
15 123K 98800 Display 751G
16 068K 66251 USB Connector (REP 1.8.1)751H
17 – Plate 751J
PL 1.9 S104 Control Panel and Mount
1 848K 40471 S104 Control Panel (E) (Item 2,3,17)7531
– 848K 40511 S104 Control Panel (K) (Item 2,3,17)7531
– 848K 40491 S104 Control Panel (TC) (Item 2,3,17)7531
– 848K 40531 S104 Control Panel (SC) (Item 2,3,17)7531
2 – S104 Control Panel (P/O Item 1) (PL 1.10)7532
3 848E 43730 Rear Panel Cover 7533
4 – Hinge 7534
5 848E 43741 Right Hinge Cover 7535
6 848E 43751 Left Hinge Cover 7536
7 848E 43820 Neck Post Cover 7537
8 848E 43831 Front Post Cover 7538
9 848E 43840 Rear Post Cover 7539
10 – Wing Tray 753B
11 848E 44591 Front Wing Cover 753C
12 068K 67451 Wing Bracket 753D
13 – Thumbscrew 753E
14 848E 44600 Bottom Cover 753F
15 – Latch 753G
16 868E 41390 Stay Bracket 753H
17 – Clamp (P/O Item 1) 753J
18 – Housing 753K
19 – Top Cover 753L
20 848E 39872 Clip Cover 753M
21 – USB Cover 753N
22 068K 66251 USB Connector 753P
23 – Screw 753Q
24 897E 37212 Name Label (DC-IV C2270)112L
– 897E 37222 Name Label (AP-IV C2270)112L
– 897E 37232 Name Label (DC-IV C3370)112L
25 – Clamp 753R
26 032E 36150 Harness Guide 753S
Version 1.2 2010/08 1. IIT

5-15
Parts List 2010/08
PL 1.10 S104 Control Panel

1 – S104 Front Panel (PL 1.11)7561
2 848K 40480 Front Panel Cover (E) 7562
– 848K 40520 Front Panel Cover (K) 7562
– 848K 40500 Front Panel Cover (TC) 7562
– 848K 40540 Front Panel Cover (SC) 7562
3 – S104 Display Panel (PL 1.12)7563
4 – Ground Plate 7564
5 – Neck Bracket 7565
6 848E 43721 Rear Panel Cover 7566
9 – Clamp 7569
10 – Clamp 756B
PL 1.11 S104 Front Panel
1 848K 33750 Housing 7571
2 – Key Assembly 7572
3 – Key Cushion 7573
4 960K 46921 UI 10Key PWB 7574
– –
Version 1.2 2010/08 1. IIT

5-17
Parts List 2010/08
PL 1.12 S104 Display Panel

1 – LCD Frame 7581
2 801K 40160 Panel Frame 7582
3 960K 46941 (SCC) UI LED Back Light PWB7583
4 960K 46900 UI I/F PWB 7584
5 960K 46890 UI LED PWB 7585
6 918W 00014 Square Bush 7586
7 – UI Wire Harness 7587
8 – UI Wire Harness 7588
9 – Clamp 7589
10 – Clamp 758B
PL 1.13 IIT Heater/Wing Tray (Option)
1 126K 18290 IIT Heater 11K1
2 962K 84350 IIT Wire Harness 11K2
3 – Harness Cover 11K3
4 – Heater Bracket (F) 11K4
5 – Heater Bracket (R) 11K5
6 003E 63230 Thumb Screw 11K6
7 868E 44510 Wing Bracket 11K7
8 050K 65170 Wing Tray (Item 9-12) 11K8
9 – Wing Tray (P/O Item 8) 11K9
10 848E 44590 Front Cover 11KB
11 848E 44600 Bottom Cover 11KC
12 848E 44760 Blind Cover 11KD
13 – Latch 11KE
14 101K 59710 Memory Card Reader 11KF
Version 1.2 2010/08 1. IIT

5-19
Parts List 2010/08
PL 1.14 IC Card Reader,Voice Navi(Option)(FX

Only)
1 122K 94440 Voice UI 11M1
2 962K 91730 USB Cable 11M2
3 – Core 11M3
4 848K 43960 IC Card Reader Cover 11M4
5 101K 61830 IC Card Reader 11M5
6 117E 32540 USB Cable 11M6
7 848E 53100 Front Cover 11M7
8 848E 53110 Bottom Cover 11M8
9 897E 49350 Label 11M9
PL 2.1 LPH (1/2)
1 019K 09281 Rear Holder Assembly 1301
2 130K 76591 (SCC) LPH Unit (Item 3-5) (REP 2.1.1) 1310
3 – Guide (P/O Item 2) 1302
4 042K 93520 LPH Cleaner 1303
5 – LPH Assembly (P/O Item 2)1304
6 011K 98621 Drum Cover 1305
7 – BP Label (FX Only) 1307
Version 1.2 2010/08 2. LPH

5-21
Parts List 2010/08
2. LPH 5-22 Version 1.2
PL 2.2 LPH (2/2)

1 962K 77431 LPH Cable Assembly (REP 2.2.1) (REP 2.2.2)1311
2 – Cable Holder 1312
5 960K 36952 LPH Rear PWB 1315
PL 3.1 Drive (1/3)
1 068K 64901 Fuser Input Bracket Assembly (2270/3370) (Item 2-
5,15,16)3021
– 068K 69160 Fuser Input Bracket Assembly (4470/5570) (Item 2-
5,15,16)3021
2 807E 19820 Helical Gear (26T) (2270/3370)3022
– 007K 16380 Helical Gear (26T) (with Bearing) (4470/5570)3022
3 806E 21351 Fuser Shaft 3023
4 068K 64920 Fuser Input Bracket 3024
5 807E 27880 Helical Gear (25T) (2270/3370)3025
– 007K 16370 Helical Gear (25T) (with Bearing) (4470/5570)3025
6 809E 74960 Spring 3026
7 012E 15930 Fuser Link 3027
8 809E 74950 Spring 3028
9 007K 16851 Fuser Drive Motor Assembly (2270/3370)
(Identification display : B) (Item 10,11)302B
– 007K 16861 Fuser Drive Motor Assembly (4470/5570)
(Identification display : C) (Item 10,11)302B
10 127K 53100 (SCC) Fuser Drive Motor (2270/3370)302C
– 127K 58730 (SCC) Fuser Drive Motor (4470/5570)302C
11 – Gear Bracket Assembly (P/O Item 9)302D
12 807E 27930 Helical Gear (37T/24T) 302E
13 005E 26140 Flange 302F
14 423W 10355 Belt 302G
15 – Bearing (P/O Item 1) 302H
16 – Bearing (P/O Item 1) 302J
Version 1.2 2010/08 3. DRIVE

5-23
Parts List 2010/08
3. DRIVE 5-24 Version 1.2
PL 3.2 Drive (2/3)

1 007K 16831 Main Drive Assembly (2270/3370) (Item 2,3) (REP
3.2.1)3010
2 – Bracket Assembly (P/O Item 1)3041
3 127K 53100 (SCC) Main Drive Motor (2270/3370)3011
4 007K 98090 Retract Drive Assembly (Item 5-22)3042
5 068K 53500 Retract Bracket Assembly3043
6 849E 96970 Retract Lower Bracket 3044
7 806E 21360 Retract Shaft 3045
8 806E 21370 Clutch Shaft 3046
9 807E 19850 Helical Gear (45T/23T) 3047
10 807E 19860 Helical Gear (36T) 304B
11 807E 19870 Helical Gear (21T) 304C
12 121K 40850 1ST BTR Contact Retract Clutch304D
13 005E 24620 Coupling 304E
14 005E 25110 Retainer 304F
15 020E 45760 Cam Wheel 304G
16 809E 74940 Spring 304H
17 930W 00111 1ST BTR Contact Retract Sensor304J
18 413W 14660 Sleeve Bearing 304K
19 413W 11460 Sleeve Bearing 304M
20 913W 13168 Connector 304N
21 055E 56000 Harness Holder 304P
22 055E 56050 Harness Holder 304Q
23 007K 16841 Main Drive Assembly (4470/4470) (Item 24-27) (REP
3.2.2)304R
24 – Motor Bracket (P/O Item 23)304S
25 – Bracket (P/O Item 23) 304T
26 127K 59970 (SCC) Main Drive Motor (4470/5570) (P/O Item 23)
304V
27 – Helical Gear (46T/21T) (P/O Item 23)304W
PL 3.3a Drive 2270/3370 (3/3)
1 007K 16812 Drum/Deve Drive Assembly (Item 2-5) (REP 3.3.1)
3071
2 – Drive Assembly (P/O Item 1)3072
3 127K 53080 (SCC) Drum/Deve Drive Motor (K)4520
4 127K 53090 (SCC) IBT Drive Motor 3073
5 127K 53121 (SCC) Drum/Deve Drive Motor (Y,M,C)4520
6 055E 56040 Gear Guide 3076
Version 1.2 2010/08 3. DRIVE

5-25
Parts List 2010/08
3. DRIVE 5-26 Version 1.2
PL 3.3b Drive 4470/5570 (3/3)

1 007K 16822 Drum/Deve Drive Assembly (Item 2-6) (REP 3.3.2)
3091
2 – Drive Assembly (P/O Item 1)3092
3 127K 58710 (SCC) Drum/Deve Drive Motor (K)4521
4 127K 58720 (SCC) IBT Drive Motor 3093
5 127K 58710 (SCC) Drum Drive Motor (Y,M,C)4521
6 127K 59960 (SCC) Deve Drive Motor (Y,M,C)4521
7 055E 56040 Gear Guide 3094
PL 4.1 NOHAD Common
1 054K 41420 (SCC) Fuser Fan and Duct (Item 2-5)3101
2 – Duct (P/O Item 1) 3102
3 – Duct (P/O Item 1) 3103
4 127K 60620 (SCC) Fuser Fan 3104
5 913W 13170 Connector 3105
6 – LVPS Duct 3106
7 127K 58360 (SCC) Front LVPS Fan 3107
8 913W 13170 Connector 3108
9 054K 34530 Filter Duct (Item 10,11) 3109
10 054E 33670 Filter Duct 310B
11 – Seal (P/O Item 9) 310C
12 054K 41490 (SCC) IH Intake Fan and Duct (Item 13-15)310D
13 – Duct (P/O Item 12) 310E
14 127K 60670 (SCC) IH Intake Fan 310F
15 913W 13170 Connector 310G
16 053K 93060 Odor Filter 310H
17 815K 01920 Plate 310J
18 604K 57370 Odor Filter Kit (Item 16,17)310K
Version 1.2 2010/08 4. NOHAD

5-27
Parts List 2010/08
4. NOHAD 5-28 Version 1.2
PL 4.2a NOHAD 2270/3370 (1/3)

1 054K 36310 Center Duct 3121
2 054K 34542 (SCC) IBT Fan and Duct (Item 3-10)3122
3 054E 36690 IBT Duct 3123
4 927W 00314 (SCC) IBT Fan 1/2 3124
5 826E 12350 Screw 3125
6 – Front Seal 3126
7 913W 13170 Connector 3127
8 – Seal 3128
9 962K 65510 IBT Fan Wire Harness 3129
10 – Clamp 312B
11 054K 40410 (SCC) Process 2 Fan and Duct (Item 12-14)312C
12 054E 40470 P2 Duct 312D
13 927W 00214 (SCC) Process 2 Fan 312E
14 913W 13170 Connector 312F
15 815E 51940 Plate 312G
16 815K 02170 Plate 312H
17 054E 36160 P1 Duct 312J
PL 4.2b NOHAD 4470/5570 (1/3)
1 054K 41401 Center Duct 3141
2 054K 41430 (SCC) C Fan and Duct (Item 3-7)3142
3 – Duct (P/O Item 2) 3143
4 127K 61000 (SCC) C Fan 3144
5 – Plate 3145
6 – Screw 3146
7 – Connector 3147
8 054K 41440 (SCC) Process 2 Fan and Duct (Item 9-12)3148
9 – P2 Duct (P/O Item 8) 3149
10 127K 60700 (SCC) Process 2 Fan 314B
11 826E 11030 Screw 314C
12 913W 13170 Connector 314D
13 815E 51940 Plate 314E
14 054K 41410 (SCC) Process 1 Fan and Duct (Item 15-18)314F
15 – P1 Duct (P/O Item 14) 314G
16 127K 60680 (SCC) Process 1 Fan 314H
17 – Screw 314J
18 913W 13170 Connector 314K
19 – Seal 314L

5-29
Parts List 2010/08
PL 4.3a NOHAD 2270/3370 (2/3)

1 054K 36221 (SCC) Bottom Fan And Duct (Item 2-5)3161
2 927W 00325 (SCC) Bottom Fan 3162
3 054E 36801 Bottom Duct 3163
4 913W 13170 Connector 3164
5 826E 11030 Screw 3165
6 054K 41680 (SCC) HVPS Fan and Duct (Item 7-10)3166
7 054E 33611 (SCC) Upper Duct 3167
8 054E 33620 (SCC) Lower Duct 3168
9 127K 60990 (SCC) HVPS Fan 3169
10 – Connector 316B
11 054K 41481 IH Exhaust Duct 316C
12 127K 60990 (SCC) IH Exhaust Fan 316D
13 – Connector 316E
PL 4.3b NOHAD 4470/5570 (2/3)
1 – Label (R12) 3181
2 – Bottom Duct 3182
3 127K 60670 (SCC) Bottom Fan 3183
4 913W 13170 Connector 3184
5 826E 11030 Screw 3185
6 054K 41460 (SCC) M Fan and Duct (Item 7-10)3186
7 – Lower Duct (P/O Item 6) 3187
8 – Upper Duct (P/O Item 6) 3188
9 127K 60990 (SCC) M Fan 3189
10 – Connector 318B
11 054K 41481 IH Exhaust Duct 318C
12 127K 60990 (SCC) IH Exhaust Fan 318D
13 – Connector 318E
14 054K 41470 Duct 318F
15 054K 41560 Suction Duct 318G
16 053K 93180 (SCC) Suction Filter 318H
17 054K 41500 Rear Fan Duct 318J
18 127K 61230 (SCC) C Exit Fan and Duct (Item 19-22)318K
19 127K 60690 (SCC) C Exit Fan 318L
20 – Duct (P/O Item 18) 318M
21 826E 12350 Screw 318N
22 913W 13170 Connector 318P

5-31
Parts List 2010/08
PL 4.4a NOHAD 2270/3370 (3/3)

1 054E 34550 Front Bottom Duct 31B1
2 848K 26480 HVPS Cover 31B2
3 815K 02610 Base Plate (Item 4-7) 31B3
4 – Base Plate (P/O Item 3) 31B4
5 – Bracket 31B5
6 130K 88740 (SCC) NOHAD Thermistor31B6
7 – Connector 31B7
8 130K 71990 NOHAD Thermistor and Bracket (Item 5-7)31B8
9 054E 33581 Front Duct 31B9
10 054E 40390 Front Duct Plate 31BB
PL 4.4b NOHAD 4470/5570 (3/3)
1 054K 41540 Front Bottom Duct 31D1
2 815K 03601 Base Plate (Item 3-6) 31D2
3 – Base Plate (P/O Item 2) 31D3
4 – Bracket 31D4
5 130K 88740 (SCC) NOHAD Thermistor31D5
6 – Connector 31D6
7 130K 71990 NOHAD Thermistor and Bracket (Item 4-6)31D7
8 – Seal 31D8
9 – Seal 31D9
10 054K 41550 Front Duct (Item 11-17) 31DB
11 054E 41711 Front Duct 31DC
12 815E 56880 Lower Plate 31DD
13 – Seal 31DE
14 – Seal 31DE
15 – Seal 31DE
16 – Seal 31DE
17 – Seal 31DF

5-33
Parts List 2010/08
5. DEVELOPMENT 5-34 Version 1.2
PL 5.1 Development (1/2)

1 CT201370 Toner Cartridge (K) 4011
2 CT201371 Toner Cartridge (C) 4011
3 CT201372 Toner Cartridge (M) 4011
4 CT201373 Toner Cartridge (Y) 4011
5 127K 57131 Toner Dispense Motor Assembly (Item 6-8) (REP
5.1.1)4020
6 – Dispense Assembly (P/O Item 5)4012
7 127K 53161 Toner Dispense Motor (K,C,M,Y)4013
8 113K 83244 Toner CRUM Coupler Assembly (K,C,M,Y) (P/O Item
5)4014
9 094K 92391 Dispenser Pipe Assembly (Y,M,C) (Item 10-15)4015
10 – Guide Assembly (Y,M,C) (P/O Item 9)401B
11 807E 20080 Auger Gear (Y,M,C) 401C
12 809E 81210 Spring 401D
13 052K 96800 Dispenser Pipe (Y) 401E
14 052K 96810 Dispenser Pipe (M) 401F
15 052K 96820 Dispenser Pipe (C ) 401G
16 094K 92830 Dispenser Pipe Assembly (K) (2270/3370) (Item 17-
19)401H
– 094K 92770 Dispenser Pipe Assembly (K) (4470/5570) (Item 17-
19)401H
17 – Guide Assembly (K) (P/O Item 16)401J
18 052K 96830 Dispenser Pipe (K) 401K
19 807E 20100 Auger Gear (K) 401M
20 094K 92820 Dispenser Pipe Assembly (Y,M,C,K) (2270/3370)
(Item 10-15,17-19)401N
– 094K 92760 Dispenser Pipe Assembly (Y,M,C,K) (4470/5570)
(Item 10-15,17-19)401N
PL 5.2 Development (2/2)
1 015K 77960 Deve Plate Assembly 4031
2 604K 63570 Developer Housing Assembly (K,C,M,Y) (Item 3-5)
(REP 5.2.1)400K
3 – Housing Assembly (P/O Item 2)4032
4 130K 71851 ATC Sensor (K,C,M,Y) 4033
5 – Seal (P/O Item 2) 4034
6 675K 85030 Developer (K) (REP 5.2.2)405K
7 675K 85040 Developer (C) (REP 5.2.2)405C
8 675K 85050 Developer (M) (REP 5.2.2)405M
9 675K 85060 Developer (Y) (REP 5.2.2)405Y
10 010K 91700 Plunger Assembly In 403J
11 960K 49660 ATC PWB 403K
12 849E 96932 Bracket 403M
13 604K 55860 Developer Unit Kit (K) (Item 2,6)403P
14 604K 55890 Developer Unit Kit (C) (Item 2,7)403Q
15 604K 55880 Developer Unit Kit (M) (Item 2,8)403R
16 604K 55870 Developer Unit Kit (Y) (Item 2,9)403S
Version 1.2 2010/08 5. DEVELOPMENT

5-35
Parts List 2010/08
5. DEVELOPMENT 5-36 Version 1.2
PL 5.3 4470/5570 HVPS (DEVE)

1 848K 37870 HVPS Housing 7321
2 019K 11110 Conductor Holder 7322
3 815K 04490 HVPS (DEVE) (REP 5.3.1)7323
4 130E 13880 Ground Conductor 7324
PL 6.1 Transfer (1/2)
1 068K 53690 Front Lock Bracket 4121
2 068K 53680 Rear Lock Bracket 4122
3 003E 78891 Tension Lever 4123
4 042K 93871 IBT Belt Cleaner Assembly (Item 5-9) (REP 6.1.1)
4124
5 003K 16300 Knob 4125
6 013K 81940 Bearing 4126
7 – IBT Belt Cleaner (P/O Item 4)4127
8 809E 75280 Spring 4128
9 055E 56430 Shutter 4129
10 604K 57380 IBT Belt Unit (PL 6.3) (REP 6.1.2)412B
11 035K 83860 Packaging Assembly (Cusion)412C
12 035K 84630 Packaging Assembly (IBT)412D
Version 1.2 2010/08 6. TRANSFER

5-37
Parts List 2010/08
6. TRANSFER 5-38 Version 1.2
PL 6.2 Transfer (2/2)

1 815E 38150 Plate Nut 4141
2 032K 06050 IBT Cleaner Guide 4142
3 413W 15959 Metal Bearing 4143
4 032E 27610 IBT Front Guide 4144
5 130E 94310 Conductor 4145
6 120E 29340 Actuator 4146
7 032K 05310 Guide Assembly (2270/3370)4147
– 032K 06320 Guide Assembly (4470/5570)4147
8 848K 13960 Conductor Housing Assembly4148
9 105E 17530 (SCC) HVPS (1ST/2ND/DTC) (REP 6.2.1)4149
10 – PWB Support 414B
11 – Bracket 414C
PL 6.3 IBT Belt Unit (1/2)
1 003E 75420 Handle 4161
2 054K 34290 Inlet Chute 4162
3 801E 03440 BUR Front Frame 4163
4 059K 54990 Backup Roll 4164
5 064K 93621 IBT Belt (Item 6,7) (REP 6.3.1)4165
6 – IBT Belt (P/O Item 5) 4166
7 035E 53820 TR0 Seal (REP 6.3.2) 4167
8 – IBT Belt Assembly (PL 6.4)4168
Version 1.2 2010/08 6. TRANSFER

5-39
Parts List 2010/08
6. TRANSFER 5-40 Version 1.2
PL 6.4 IBT Belt Unit (2/2)

1 059E 03290 1st BTR Roll 4171
2 130E 93970 1st BTR Conductor 4172
3 806E 21460 Tension Spring Shaft 4173
4 809E 74790 Spring 4174
5 809E 74800 Spring 4175
6 809E 74810 Spring 4176
7 809E 74870 Spring 4177
8 809E 75300 Spring 4178
9 809E 76310 Spring 4179
10 809E 76320 Spring 417B
11 809E 76810 Spring 417C
12 809E 76981 Spring Adjust 417D
13 – IBT Belt Assembly 417E
PL 7.1 Fuser
1 126K 27177 (SCC) 220V Fuser Assembly (2270/3370)
(Identification:Traceability Label-B200) (REP 7.1.1)
43AA
– 126K 27187 (SCC) 220V Fuser Assembly (4470/5570)
(Identification:Traceability Label-C200) (REP 7.1.1)
43AA
– 126K 28311 (SCC) 100V/110V Fuser Assembly (2270/3370)
(Identification:Traceability Label-B100) (REP 7.1.1)
43AA
– 126K 28242 (SCC) 100V/110V Fuser Assembly (4470/5570)
(Identification:Traceability Label-C100) (REP 7.1.1)
43AA
2 007K 16060 Retract Motor and Bracket (Item 3,4)4341
3 – Motor Bracket (P/O Item 2)4342
4 127K 60980 (SCC) P/R Latch Motor 4343
5 007K 16070 Retract Gear 4344
Version 1.2 2010/08 7. FUSER

5-41
Parts List 2010/08
8. XEROGRAPHIC 5-42 Version 1.2
PL 8.1 Xerographic (1/2)

1 019K 10731 Holder CRUM 4431
2 848E 21520 Cover CRUM 4432
3 113K 83481 Drum CRUM Coupler Assembly (K,C,M,Y)4433
4 CT350851 Drum (K,C,M,Y) (REP 8.1.1)4434
5 032K 04701 Erase Lamp Unit (K) (REP 8.1.2)4420
– 032K 04701 Erase Lamp Unit (C,M,Y) (REP 8.1.3)4420
6 868E 06271 Bracket 4435
7 868E 06281 Plate 4436
8 032E 27581 Harness Holder 4437
9 032E 28430 Harness Holder 4438
10 848E 15090 Cover 443B
11 011E 20901 Handle Lock Lever 443C
12 868E 08980 Bracket 443D
13 809E 79410 Spring 443E
14 809E 79420 Spring 443F
PL 8.2 Xerographic (2/2)
1 – Bottle Guide 4451
2 849E 97011 Sensor Bracket 4452
3 930W 00511 Waste Toner Bottle Full Sensor 4453
4 130E 81600 Waste Toner Bottle Position Sensor 4454
5 052K 97773 Waste Toner Pipe Assembly 4455
6 068K 59502 (SCC) Agitator Motor Assembly (REP 8.2.1)4456
7 068K 59510 Gear Bracket Assembly 4457
8 807E 19540 Helical Gear (29T) 4458
9 807E 19530 Helical Gear (31T) 4459
10 006K 86981 Drive Shaft Assembly 445B
11 807E 19510 Helical Gear (20T) 445C
12 868E 14631 Harness Holder (P/O Item 12)445E
13 413W 11660 Sleeve Bearing 445G
14 – Waste Box 445J
15 068K 58211 Senser and Bracket (Item 2-4)445K
16 032K 05160 Bottle Guide and Sensor (Item 1-4)445L
Version 1.2 2010/08 8. XEROGRAPHIC

5-43
Parts List 2010/08
9. TRAY1 FEEDRE/TRAY1 5-44 Version 1.2
PL 9.1 Tray 1 Feeder/Tray 1

1 014E 45291 Slide Lock Block (Alternate)50B1
– 014E 59990 Slide Lock Block (Alternate)50B1
2 003E 76461 Stopper 50B2
3 059E 03500 Roller 50B3
4 059E 03510 Roller 50B4
5 050K 65381 (SCC) Tray 1 Assembly (PL 9.2)5010
6 110K 12100 (SCC) Tray 1 Paper Size Sensor (Alternate)50B5
– 110K 11680 (SCC) Tray 1 Paper Size Sensor (Alternate)50B5
7 – Switch Bracket 50B6
8 897E 09920 No1 Tray Label 50B7
9 892E 98771 Label (Instruction) 50B8
10 896E 58141 Side Size Label 50BB
11 896E 58151 End Size Label 50BC
PL 9.2 Tray 1
1 – Tray Assembly 50C1
2 848E 15051 Front Cover 50C2
3 011E 24400 Lever 50C3
4 003E 75440 Latch 50C4
5 809E 75730 Spring 50C5
6 893E 09490 Label (Max) 50C6
7 848E 21140 Rai Cover 50C7
8 059E 03521 Roll 50C8
9 014E 63930 Spacer (End) 50C9
10 014E 63940 Spacer (Side) 50CA
11 007E 78450 Gear (13T/60T) 50CB
12 007E 78431 Gear (13T) 50CC
13 007E 78441 Gear (60T) 50CD
14 012E 11090 Link 50CE
15 – Bottom Pad 50CF
16 038E 26533 End Guide 50CG
17 – Side Guide (Front) 50CH
18 – Side Guide (Rear) 50CJ
19 – Pad 50CK
20 – End Actuator 50CL
21 – Side Actuator 50CM
22 – Bottom Plate 50CN
23 – Spring 50CP
24 – Side Actuator 50CQ
25 807E 13521 Pinion 50CR
26 010E 93341 Lock Slide 50CS
Version 1.2 2010/08 9. TRAY1 FEEDRE/TRAY1

5-45
Parts List 2010/08
PL 9.3 Tray 1 Feeder

1 059K 66630 (SCC) Tray 1Feeder Assembly (2270/3370) (PL 9.4)
(REP 9.3.1)50E1
– 059K 66610 (SCC) Tray 1Feeder Assembly (4470/5570) (PL 9.4)
(REP 9.3.1)50E1
2 054K 35142 Chute Assembly (Item 3-8)50E2
3 – Chute (P/O Item 2) 50E3
4 032E 28280 Pinch Guide 50E4
5 014E 62440 Spacer 50E5
6 809E 80100 Spring 50E6
7 806E 21570 Pinch Shaft 50E7
8 059E 03440 Pinch Roll 50E8
PL 9.4 Tray 1 Feeder Assembly (1/2)
1 801K 29612 Upper Frame Assembly 50F1
2 – Drive Bracket Assembly 50F2
3 127K 52790 (SCC) Tray 1 Feed/Lift Up Motor50F3
4 801E 03601 Rail 50F4
5 054E 23460 Chute 50F5
6 930W 00113 Tray 1 Nudger Level Sensor (Alternate)50F6
– 930W 00123 Tray 1 Nudger Level Sensor (Alternate)50F6
– 930W 00113 Tray 1 No Paper Sensor (Alternate)50F7
– 930W 00123 Tray 1 No Paper Sensor (Alternate)50F7
7 120E 22481 Actuator 50F8
8 019E 69460 Upper Harness Holder 50F9
9 019E 71300 Rear Harness Holder 50FB
10 807E 00390 Gear (31T) 50FC
11 014E 44770 Spacer 50FD
12 013E 26530 Bearing 50FE
13 006K 23221 Drive Shaft 50FF
14 807E 00800 Gear (13T) 50FG
15 005K 83081 One way Clutch (Alternate)50FH
– 005K 07130 One way Clutch (Alternate)50FH
– 005K 10100 One way Clutch (Alternate)50FH
16 007K 97870 One Way Gear (Alternate)50FJ
– 007K 98130 One Way Gear (Alternate)50FJ
– 007K 16960 One Way Gear (Alternate)50FJ
17 807E 20300 Herical Gear (25T) 50FM
18 807E 20310 Herical Gear (29T/19T) (2270/3370)50FN
– 807E 30640 Herical Gear (29T/24T) (4470/5570)50FN
19 028E 94160 Washer 50FP
20 962K 58271 Wire Harness 50FQ
21 809E 50531 Spring 50FR
22 – Roll Assembly (PL 9.5) 50FS
23 930W 00211 Tray 1 Pre Feed Sensor (4470/5570)50FT
24 962K 58230 Pre Feed Sensor Harness (4470/5570)50FV
Version 1.2 2010/08 9. TRAY1 FEEDRE/TRAY1

5-47
Parts List 2010/08
PL 9.5 Tray 1 Feeder Assembly 2/2)

1 – Frame Assembly 50J1
2 022K 74870 Feed Roll (REP 9.5.1) 5012
3 022K 74870 Nudger Roll (REP 9.5.1) 5013
4 022K 74870 Retard Roll (REP 9.5.1) 5011
5 019E 69391 Holder 50J2
6 011E 20381 Lever 50J3
7 054E 33790 Feed In Chute 50J4
8 – Feed Shaft 50J5
9 013E 92890 Bearing (6) 50J6
10 413W 11660 Sleeve Bearing 50JB
11 807E 20320 Herical Gear (30T) (2270/3370)50JC
– 807E 30650 Herical Gear (25T) (4470/5570)50JC
12 849E 97670 Nudger Support 50JD
13 807E 20330 Spur Gear (29T) 50JE
14 005K 08680 Clutch Assembly (25T) (Alternate)50JF
– 005K 08820 Clutch Assembly (25T) (Alternate)50JF
– 005K 10090 Clutch Assembly (25T) (Alternate)50JF
15 005K 05890 One way Clutch (Alternate)50JG
– 005K 07110 One way Clutch (Alternate)50JG
– 005K 10080 One way Clutch (Alternate)50JG
16 – Nudger Shaft 50JH
17 807E 00070 Gear (25T) 50JJ
18 849E 97682 Retard Support 50JK
19 005K 09290 Friction Clutch 50JM
20 014E 45030 Spacer 50JN
21 – Retard Shaft 50JP
22 – Retard Bearing 50JQ
23 809E 78800 Spring 50JR
24 809E 78810 Spring 50JS
25 809E 78820 Spring 50JT
PL 10.1 Tray Module (3T)
1 059K 67140 (SCC) Tray 2 Feeder Assembly (PL 10.3) (REP
10.1.1) (Alternate)5040
– 059K 71470 (SCC) Tray 2 Feeder Assembly (PL 10.3) (REP
10.1.1) (Alternate)5040
2 059K 67140 (SCC) Tray 3 Feeder Assembly (PL 10.5) (REP
10.1.2) (Alternate)5050
10.1.2) (Alternate)5050
10.1.3) (Alternate)5060
10.1.3) (Alternate)5060
3 054E 36441 Feed Out Chute 50N3
4 – Tray 2/3/4 Unit (PL 10.2) 50N4
5 059E 03500 Roller 50N5
6 059E 03510 Roller 50N6
7 003E 75431 Stopper 50N7
8 110K 11680 (SCC) Tray 2 Paper Size Sensor50N8
9 110K 11680 (SCC) Tray 3 Paper Size Sensor50N9
10 110K 11680 (SCC) Tray 4 Paper Size Sensor50NB
11 802E 54672 Sensor Cover 50NC
12 – Bracket 50ND
13 120E 32110 Clamp 50NE
Version 1.2 2010/08 10. TRAY MODULE (3T)/FAX

5-49
Parts List 2010/08
10. TRAY MODULE (3T)/FAX 5-50 Version 1.2
PL 10.2 Tray 2/3/4

1 050K 65252 (SCC) Tray 2/3/4 Assembly (Item 2-7,15-23)
(Alternate)50R1
– 050K 66210 (SCC) Tray 2/3/4 Assembly (Item 2-7,15-23)
(Alternate)50R1
2 – Tray Assembly 50R2
3 848E 16761 Front Cover (Alternate) 50R3
– 848E 64770 Front Cover (Alternate) 50R3
4 011E 24091 Lever 50R4
5 003E 76330 Latch 50R5
6 809E 80250 Spring 50R6
7 893E 09490 Label (Max) 50R7
8 896E 63251 Side Size Label 50R8
9 896E 63261 End Size Label 50R9
10 892E 98771 Label (Instruction) 50RB
11 897E 10220 Label Tray No2 50RC
12 897E 10230 Label Tray No3 50RD
13 897E 10240 Label Tray No4 50RE
14 014E 45291 Slide Lock Block (Alternate)50RF
– 014E 59990 Slide Lock Block (Alternate)50RF
15 059E 03521 Roll 50RG
16 007E 78431 Gear (13T) 50RH
17 007E 78450 Gear (13T/60T) 50RJ
18 007E 78441 Gear (60T) 50RK
19 807E 13521 Pinion 50RL
20 – Link 50RM
21 120E 29830 End Actuator 50RN
22 – Bottom Plate 50RP
23 848E 21141 Rai Cover (Tray 2 Only) 50RQ
1 – Upper Frame Assembly 50T1
2 – Drive Bracket Assembly 50T2
3 127K 52790 (SCC) Tray 2 Feed/Lift Up Motor50T3
4 801E 03601 Rail 50T4
5 – Chute 50T5
6 930W 00113 Tray 2 Nudger Level Sensor50T6
– 930W 00113 Tray 2 No Paper Sensor 50T6
7 120E 22481 Actuator 50T7
8 019E 69460 Upper Harness Holder 50T8
9 113E 37581 Rear Harness Holder 50T9
10 807E 00390 Gear (31T) 50TB
11 014E 44770 Spacer 50TC
12 013E 26530 Bearing 50TD
13 006K 23221 Drive Shaft 50TE
14 807E 00800 Gear (13T) 50TF
15 005K 83081 One way Clutch 50TG
16 007K 97870 One Way Gear (Alternate)50TH
– 007K 98130 One Way Gear (Alternate)50TJ
17 807E 20300 Herical Gear (25T) 50TK
18 807E 20310 Herical Gear (29T/19T) 50TM
19 028E 94160 Washer 50TN
20 962K 67241 Harness Assembly (Motor)50TP
21 962K 60932 Harness Assembly (Sensor)50TQ
22 809E 50531 Spring 50TR
23 – Roll Assembly (PL 10.4) 50TS
24 120E 32110 Clamp 50TT

5-51
Parts List 2010/08

1 – Frame Assembly 50X1
2 022K 74870 Feed Roll (REP 10.4.1) 5022
3 022K 74870 Nudger Roll (REP 10.4.1)5023
4 022K 74870 Retard Roll (REP 10.4.1) 5021
5 019E 69391 Holder 50X2
6 – Lever 50X3
7 – Feed In Chute 50X4
8 – Feed Shaft 50X5
9 013E 92890 Bearing (6) 50X6
10 413W 11660 Sleeve Bearing 50XB
11 807E 20320 Herical Gear (30T) 50XC
12 – Nudger Support 50XD
13 807E 20330 Spur Gear (29T) 50XE
14 005K 08680 Clutch Assembly (25T) (Alternate)50XF
– 005K 08820 Clutch Assembly (25T) (Alternate)50XG
15 005K 05890 One way Clutch (Alternate)50XH
– 005K 07110 One way Clutch (Alternate)50XH
16 – Nudger Shaft 50XJ
17 807E 00070 Gear (25T) 50XK
18 – Retard Support 50XM
19 005K 09290 Friction Clutch 50XN
20 014E 45030 Spacer 50XP
21 – Retard Shaft 50XQ
22 013E 33450 Retard Bearing 50XR
23 809E 78800 Spring 50XS
24 809E 78810 Spring 50XT
25 809E 78820 Spring 50XW
1 – Upper Frame Assembly 5051
2 – Drive Bracket Assembly 5052
3 127K 52790 (SCC) Tray 3 Feed/Lift Up Motor5053
4 801E 03601 Rail 5054
5 – Chute 5055
6 930W 00113 Tray 3 Nudger Level Sensor5056
– 930W 00113 Tray 3 No Paper Sensor 5056
7 120E 22481 Actuator 5057
8 019E 69460 Upper Harness Holder 5058
9 113E 37581 Rear Harness Holder 5059
10 807E 00390 Gear (31T) 505B
11 014E 44770 Spacer 505C
12 013E 26530 Bearing 505D
13 006K 23221 Drive Shaft 505E
14 807E 00800 Gear (13T) 505F
15 005K 83081 One way Clutch 505G
16 007K 97870 One Way Gear (Alternate)505H
– 007K 98130 One Way Gear (Alternate)505J
17 807E 20300 Herical Gear (25T) 505K
18 807E 20310 Herical Gear (29T/19T) 505M
19 028E 94160 Washer 505N
20 962K 67241 Harness Assembly (Motor)505P
21 962K 60932 Harness Assembly (Sensor)505Q
22 809E 50531 Spring 505R
23 – Roll Assembly (PL 10.6) 505S
24 120E 32110 Clamp 505T

5-53
Parts List 2010/08

1 – Frame Assembly 5D01
2 022K 74870 Feed Roll (REP 10.6.1) 5032
3 022K 74870 Nudger Roll (REP 10.6.1)5033
4 022K 74870 Retard Roll (REP 10.6.1) 5031
5 019E 69391 Holder 5D02
6 – Lever 5D03
7 – Feed In Chute 5D04
8 – Feed Shaft 5D05
9 013E 92890 Bearing (6) 5D06
10 413W 11660 Sleeve Bearing 5D0B
11 807E 20320 Herical Gear (30T) 5D0C
12 – Nudger Support 5D0D
13 807E 20330 Spur Gear (29T) 5D0E
14 005K 08680 Clutch Assembly (25T) (Alternate)5D0F
– 005K 08820 Clutch Assembly (25T) (Alternate)5D0G
15 005K 05890 One way Clutch 5D0H
– 005K 07110 One way Clutch 5D0H
16 – Nudger Shaft 5D0J
17 807E 00070 Gear (25T) 5D0K
18 – Retard Support 5D0M
19 005K 09290 Friction Clutch 5D0N
20 014E 45030 Spacer 5D0P
21 – Retard Shaft 5D0Q
22 013E 33450 Retard Bearing 5D0R
23 809E 78800 Spring 5D0S
24 809E 78810 Spring 5D0T
25 809E 78820 Spring 5D0W
1 – Upper Frame Assembly 5061
2 – Drive Bracket Assembly 5062
3 127K 52790 (SCC) Tray 4 Feed/Lift Up Motor5063
4 801E 03601 Rail 5064
5 – Chute 5065
6 930W 00113 Tray 4 Nudger Level Sensor5066
– 930W 00113 Tray 4 No Paper Sensor 5066
7 120E 22481 Actuator 5067
8 019E 69460 Upper Harness Holder 5068
9 113E 37581 Rear Harness Holder 5069
10 807E 00390 Gear (31T) 506B
11 014E 44770 Spacer 506C
12 013E 26530 Bearing 506D
13 006K 23221 Drive Shaft 506E
14 807E 00800 Gear (13T) 506F
16 007K 97870 One Way Gear (Alternate)506H
– 007K 98130 One Way Gear (Alternate)506J
17 807E 20300 Herical Gear (25T) 506K
18 807E 20310 Herical Gear (29T/19T) 506M
19 028E 94160 Washer 506N
20 962K 67241 Harness Assembly (Motor)506P
21 962K 60932 Harness Assembly (Sensor)506Q
22 809E 50531 Spring 506R
23 – Roll Assembly (PL 10.8) 506S
24 120E 32110 Clamp 506T

5-55
Parts List 2010/08

1 – Frame Assembly 5B01
2 022K 74870 Feed Roll (REP 10.8.1) 5042
3 022K 74870 Nudger Roll (REP 10.8.1)5043
4 022K 74870 Retard Roll (REP 10.8.1) 5041
5 019E 69391 Holder 5B02
6 – Lever 5B03
7 – Feed In Chute 5B04
8 – Feed Shaft 5B05
9 013E 92890 Bearing (6) 5B06
10 413W 11660 Sleeve Bearing 5B0B
11 807E 20320 Herical Gear (30T) 5B0C
12 – Nudger Support 5B0D
13 807E 20330 Spur Gear (29T) 5B0E
14 005K 08680 Clutch Assembly (25T) (Alternate)5B0F
– 005K 08820 Clutch Assembly (25T) (Alternate)5B0G
15 005K 05890 One way Clutch 5B0H
– 005K 07110 One way Clutch 5B0H
16 – Nudger Shaft 5B0J
17 807E 00070 Gear (25T) 5B0K
18 – Retard Support 5B0M
19 005K 09290 Friction Clutch 5B0N
20 014E 45030 Spacer 5B0P
21 – Retard Shaft 5B0Q
22 013E 33450 Retard Bearing 5B0R
23 809E 78800 Spring 5B0S
24 809E 78810 Spring 5B0T
25 809E 78820 Spring 5B0W
PL 10.9a 2270/3370 Electrical/Fax
1 960K 50113 (SCC) Tray Module PWB (REP 10.9.1)5C01
2 807E 20700 Gear (34T) 5C02
3 807E 20710 Gear (26T) 5C03
4 807E 20720 Gear (39T) 5C04
5 127K 52641 (SCC) TM Take Away Motor5C05
6 962K 59522 Harness Assembly (Sensor)5C06
7 962K 59532 Harness Assembly (Motor)5C07
8 962K 66971 Harness Assembly (I/F) 5C08
9 – Fax Box Assembly (FAXmini) (PL 10.10)5C0B
– – Fax Box Assembly (FAX G4) (PL 10.11)5C0B
10 117K 39071 USB Cable 5C0C
11 849E 92150 PWB Bracket (FAX G4) 5C0D
12 105E 18720 DC/DC Convert PWB (FAX G4)5C0E
13 920W 00300 PWB Support (FAX G4) 5C0F
14 920W 01211 Clamp (FAX) 5C0G
15 962K 71690 (SCC) Wire Harness (FAXmini)5C0H
16 962K 53530 (SCC) Wire Harness (FAX G4)5C0J
17 120E 32110 Clamp 5C0K

5-57
Parts List 2010/08
PL 10.9b 4470/5570 Electrical/Fax

1 960K 46664 (SCC) Tray Module PWB (REP 10.9.1)5C21
2 807E 20700 Gear (34T) 5C22
3 807E 20720 Gear (39T) 5C23
4 127K 60810 (SCC) TM Take Away Motor 5C24
5 962K 59522 Harness Assembly (Sensor)5C25
6 962K 73271 Harness Assembly (Motor)5C26
7 962K 66971 Harness Assembly (I/F) 5C27
8 – Fax Box Assembly (FAXmini) (PL 10.10)5C28
– – Fax Box Assembly (FAX G4) (PL 10.11)5C29
9 117K 39071 USB Cable 5C2B
10 849E 92150 PWB Bracket (FAX G4) 5C2C
11 105E 18720 DC/DC Convert PWB (FAX G4)5C2D
12 920W 00300 PWB Support (FAX G4) 5C2E
13 920W 01211 Clamp (FAX G4) 5C2F
14 962K 71690 (SCC) Wire Harness (FAXmini)5C2G
15 962K 53530 (SCC) Wire Harness (FAX G4)5C2H
16 127K 60800 (SCC) TM Take Away Motor 25C2J
17 120E 32110 Clamp 5C2K
PL 10.10 Fax (FAXmini)
1 101K 65963 Fax Box Assembly (Item 2-7) (E)7651
– 101K 59225 Fax Box Assembly (Item 2-7) (K,TC,SC)7651
2 – Fax Box (P/O Item 1) 7652
3 849E 13400 Bracket 7653
4 101E 19640 Cover 7654
5 – Speaker 7655
6 960K 44869 (SCC) Fax mini PWB (E) 7656
– 960K 44907 (SCC) Fax mini PWB (K,TC,SC)7656
7 – Label 7657
8 960K 44874 (SCC) AG3 PWB (Option)7658
9 960K 39720 Riser PWB (Option) 7659
10 – Data Cable 765B

5-59
Parts List 2010/08
PL 10.11 Fax (FAX G4) (FX Only)

1 101K 54885 Fax Box Assembly (Item 2-6,14)7671
2 – Fax Box (P/O Item 1) 7672
3 849E 13400 Bracket 7673
4 101E 16770 Cover 7674
5 130K 71560 Speaker 7675
6 960K 32165 (SCC) Fax PWB 7676
7 117K 38860 Data Cable 7677
8 960K 32215 (SCC) G3 PWB (Option) 7678
9 960K 28315 G4 PWB (Option) 7679
10 960K 28320 Riser PWB (Option) 767B
11 960K 28330 Hand Set PWB (Option) 767C
12 117K 36260 MJB Wire Harness (Option)767D
13 960K 28340 Extension PWB (Option) 767E
14 – Label 767F
PL 10.12 Roller
1 – Cover 5321
2 110E 12220 Tray Module L/H Cover Switch5322
3 962K 59482 Wire Harness 5323
4 054K 34143 Chute Assembly (Item 5-9)5324
5 – Chute (P/O Item 4) 5325
6 930W 00111 Tray 3 Feed Out Sensor 5326
– 930W 00111 Tray 4 Feed Out Sensor 5326
7 – Actuator (P/O Item 4) 5327
8 809E 82720 Spring 5328
9 962K 59462 Wire Harness 5329
10 – Sensor Guide 532B
11 130K 64121 Tray 2 Feed Out Sensor 532C
12 054E 34301 Chute 532D
13 059K 60191 T/A Roll 2/3/4 532E
14 413W 14860 Sleeve Bearing (2270/3370)532F
– 413W 88650 Balle Bearing (4470/5570)532F
15 – Clamp 532G

5-61
Parts List 2010/08
PL 10.13 L/H Cover Assembly

1 848K 16850 L/H Cover Assembly (Item 2-12,16,17) (Alternate)
5331
– 848K 49350 L/H Cover Assembly (Item 2-12,16,17) (Alternate)
5331
2 019E 69600 Hook 5332
3 003E 75590 Latch (Alternate) 5333
– 803E 08670 Latch (Alternate) 5333
4 – Pinch Spring (P/O Item 1)5334
5 – L/H Chute (P/O Item 1) 5335
6 – Bracket Assembly (P/O Item 1)5336
7 – Spring (P/O Item 1) 5337
8 – Pinch Shaft (P/O Item 1) 5338
9 059E 99241 Pinch Roll 5339
10 848E 12662 L/H Cover (Alternate) 533B
– 848E 64640 L/H Cover (Alternate) 533B
11 003E 75570 Handle 533C
12 – Pinch Bearing (P/O Item 1)533D
13 068K 55701 Bracket Assembly 533E
14 068K 55711 Bracket Assembly 533F
15 – Bracket 533G
16 – L/H Upper Chute (P/O Item 1)533H
17 – Label (P/O Item 1) 533J
PL 10.14 Cover
1 017K 94590 Adjuster Foot Assembly 3251
2 848E 45610 Foot Cover 3252
3 868E 20860 Foot Bracket 3253
4 848E 25150 Foot Cover 3254
5 868E 15860 Foot Bracket 3255
6 826E 31691 Docking Screw 3256
7 849E 13150 Joint Bracket 3257
8 017K 94580 Caster Assembly (S) 3258
9 017K 94570 Caster Assembly 3259
10 – Screw 325B
11 848K 34641 Rear Cover Assembly (Item 12,13) (Alternate)325C
– 848K 49370 Rear Cover Assembly (Item 12,13) (Alternate)325C
12 – Rear Cover (P/O Item 11)325D
13 848E 25130 Blind Cover (Alternate) 325E
– 848E 64650 Blind Cover (Alternate) 325E
14 848E 12720 Top Cover 325F
15 848E 12730 Foot Cover 325G
16 848E 12691 Left Cover 325H
17 848E 12702 Right Cover 325J
18 – Label 325K

5-63
Parts List 2010/08
11. TRAY MODULE (TT) 5-64 Version 1.2
PL 11.1 Tray 2/3/4 Assembly-TT

1 050K 65400 (SCC) Tray 4 Assembly (Item 2-13) (REP 11.1.2)
(Alternate)50D1
– 050K 66220 (SCC) Tray 4 Assembly (Item 2-13) (REP 11.1.2)
(Alternate)50D1
2 – Tray 4 (PL 11.4) (P/O Item 1)50D2
3 – Tray 4 Cover (P/O Item 14)50D3
4 011E 24220 Lever 50D4
5 – Link (P/O Item 14) 50D5
6 – Link (P/O Item 14) 50D6
7 – Spring (P/O Item 14) 50D7
8 – Latch (P/O Item 14) 50D8
9 – Cover (P/O Item 14) 50D9
10 – Transport Bracket (P/O Item 14)50DB
11 897E 44930 Label (Instruction) 50DC
12 897E 10240 Label (Tray No4) 50DD
13 – Label 50DE
14 848K 39650 Tray 4 Cover (Item 3-10) (Alternate)50DF
– 848K 49380 Tray 4 Cover (Item 3-10) (Alternate)50DF
15 050K 65410 (SCC) Tray 3 Assembly (Item 16-25) (REP 11.1.1)
(Alternate)50DG
– 050K 66230 (SCC) Tray 3 Assembly (Item 16-25) (REP 11.1.1)
(Alternate)50DG
16 – Tray 3 (PL 11.3) (P/O Item 15)50DH
17 – Tray 3 Cover (P/O Item 26)50DJ
18 011E 24220 Lever 50DK
19 – Link (P/O Item 26) 50DL
20 – Link (P/O Item 26) 50DM
21 – Spring (P/O Item 26) 50DN
22 – Latch (P/O Item 26) 50DP
23 – Cover (P/O Item 26) 50DQ
24 897E 44930 Label (Instruction) 50DR
25 897E 10230 Label (Tray No3) 50DS
26 848K 39660 Tray 3 Cover (Item 17-23) (Alternate)50DT
– 848K 49390 Tray 3 Cover (Item 17-23) (Alternate)50DT
27 – Tray 2 Assembly (PL 11.2)50DV
PL 11.2 Tray 2 Assembly-TT
1 050K 65252 (SCC) Tray 2 Assembly (Item 2-16)50G1
2 – Tray Assembly (P/O Item 1)50G2
3 848E 16761 Front Cover 50G3
4 011E 24091 Lever 50G4
5 003E 76330 Latch 50G5
6 809E 80250 Spring 50G6
7 893E 09490 Label (Max) 50G7
8 059E 03521 Roll 50G8
9 007E 78431 Gear (13T) 50G9
10 007E 78450 Gear (13T/60T) 50GB
11 007E 78441 Gear (60T) 50GC
12 807E 13521 Pinion 50GD
13 – Link 50GE
14 120E 29830 End Actuator 50GF
15 – Bottom Plate 50GG
16 848E 21140 Rai Cover 50GH
17 896E 63251 Side Size Label 50GJ
18 896E 63261 End Size Label 50GK
19 892E 98771 Label (Instruction) 50GL
20 897E 10220 Label (Tray No2) 50GM
21 014E 45291 Slide Lock Block (Alternate)50GN
– 014E 59990 Slide Lock Block (Alternate)50GN
Version 1.2 2010/08 11. TRAY MODULE (TT)

5-65
Parts List 2010/08

1 – Base Tray 50H1
2 – Size Actuator 50H2
3 – Side Rear Guide 50H3
4 – Side Front Guide 50H4
5 – Knob 50H5
6 – Knob Assembly 50H6
7 – Spring 50H7
8 – Bracket 50H8
9 – Rack Gear 50H9
10 – Pinion 50HB
11 – Pulley 50HC
12 – Pulley 50HD
13 – Pulley 50HE
14 – Gasket 50HF
15 – Bottom Plate 50HG
16 – Brake 50HH
17 893E 09490 Label (Max) 50HJ
18 – Pad 50HK
19 – Cable (Front Left) 50HL
20 – Cable (Front Right) 50HM
21 – Cable (Rear) 50HN
22 – Lift Shaft 50HP
23 – Cable Guide 50HQ
24 – Cable Guide 50HR
25 – Roll (Side) 50HS
26 – Roll (Lower) 50HT
1 – Base Tray 50K1
2 – Side Rear Guide 50K2
3 – Side Front Guide 50K3
4 – Knob 50K4
5 – Knob Assembly 50K5
6 – Spring 50K6
7 – Brake 50K7
8 – Bottom Plate 50K8
9 – Lift Shaft 50K9
10 – Rack Gear 50KB
11 – Pinion 50KC
12 – Gear 50KD
13 – Bracket 50KE
14 – Pad 50KF
15 – Pulley 50KG
16 – Pulley 50KH
17 – Cable Guide 50KJ
18 – Cable (Front) (REP 11.4.1)50KK
19 – Cable (Rear) (REP 11.4.1)50KL
20 – Size Actuator 50KM
21 893E 09490 Label (Max) 50KN
22 – Gasket 50KP
23 – Roll (Lower) 50KQ
24 – Roll (Side) 50KR

5-67
Parts List 2010/08
PL 11.5 Tray 4 Paper Feed-TT

1 – (SCC) Tray 4 Feeder (2270/3370) (PL 11.11,PL
11.12) (REP 11.5.1)50L1
– 059K 66620 (SCC) Tray 4 Feeder (4470/5570) (PL 11.11,PL
11.12) (REP 11.5.1)50L1
2 – Bracket 50L2
3 – Bracket 50L3
4 – Lower Chute 50L4
5 – Upper Chute 50L5
6 – Tray 4 Feed Out Sensor 50L6
7 962K 68600 Wire Harness (Sensor) (2270/3370)50L7
– 962K 77651 Wire Harness (Sensor) (4470/5570)50L7
8 962K 68590 Wire Harness (Motor) 50L8
9 – Cover 50L9
10 – Stud Bracket 50LB
11 – Tray 4 Transport Assembly (Item 12-23)50LC
12 – Transport Rail 50LD
13 – Lower Chute 50LE
14 – Tray 4 Transport Roll 50LF
15 – Bearing 50LG
16 – Pinch Roll 50LH
17 – Bearing 50LJ
18 – Bearing 50LK
19 – Spring 50LL
20 – Cover 50LM
21 – Upper Chute 50LN
22 – Label 50LP
23 – Spacer 50LQ
PL 11.6 Tray 2/3 Paper Feed-TT
1 – Chute 50M1
2 930W 00111 Tray 3 Feed Out Sensor 50M2
3 – Actuator 50M3
4 809E 82720 Spring 50M4
5 962K 59462 Wire Harness 50M5
6 – Sensor Guide 50M6
7 130K 64121 Tray 2 Feed Out Sensor 50M7
8 054E 34301 Chute 50M8
9 413W 14860 Sleeve Bearing (2270/3370)50M9
– 413W 88650 Ball Bearing (4470/5570) 50M9
10 059K 67140 (SCC) Tray 2 Feeder (PL 11.7) (REP 11.6.1)50MB
11 054E 36441 Feed Out Chute 50MC
12 802E 54672 Sensor Cover 50MD
13 – (SCC) Tray 3 Feeder (2270/3370) (PL 11.9,PL 11.10)
(REP 11.6.2)50ME
– 059K 66620 (SCC) Tray 3 Feeder (4470/5570) (PL 11.9,PL 11.10)
(REP 11.6.2)50ME
14 – Feed Out Chute 50MF
15 – Cover 50MG
16 054E 39560 Lower Chute 50MH
17 059K 60191 Takeawy Roll Assembly 50MJ
18 120E 32110 Clamp 50MK

5-69
Parts List 2010/08
PL 11.7 Tray 2 Feeder (1/2)-TT

1 – Upper Frame Assembly 50P1
2 – Drive Bracket Assembly 50P2
3 127K 52790 (SCC) Tray 2 Feed/Lift Up Motor50P3
4 801E 03601 Rail 50P4
5 – Chute 50P5
6 930W 00113 Tray 2 Nudger Level Sensor50P6
– 930W 00113 Tray 2 No Paper Sensor 50P6
7 120E 22481 Actuator 50P7
8 019E 69460 Upper Harness Holder 50P8
9 113E 37581 Rear Harness Holder 50P9
10 807E 00390 Gear (31T) 50PB
11 014E 44770 Spacer 50PC
12 013E 26530 Bearing 50PD
13 006K 23221 Drive Shaft 50PE
14 807E 00800 Gear (13T) 50PF
15 005K 83081 One way Clutch 50PG
16 007K 97870 One Way Gear (Alternate)50PH
– 007K 98130 One Way Gear (Alternate)50PH
17 807E 20300 Herical Gear (25T) 50PJ
18 807E 20310 Herical Gear (29T/19T) 50PK
19 028E 94160 Washer 50PL
20 962K 67241 Harness Assembly (Motor)50PM
21 962K 60932 Harness Assembly (Sensor)50PN
22 809E 50531 Spring 50PP
23 – Roll Assembly (PL 11.8) 50PQ
24 120E 32110 Clamp 50PR
1 – Frame Assembly 50Q1
2 022K 74870 Feed Roll (REP 11.8.1) 50Q2
3 022K 74870 Nudger Roll (REP 11.8.1)50Q3
4 022K 74870 Retard Roll (REP 11.8.1) 50Q4
5 019E 69391 Holder 50Q5
6 – Lever 50Q6
7 054E 35370 Feed In Chute 50Q7
8 – Feed Shaft 50Q8
9 013E 92890 Bearing (6) 50Q9
10 413W 11660 Sleeve Bearing 50QB
11 807E 20320 Herical Gear (30T) 50QC
12 – Nudger Support 50QD
13 807E 20330 Spur Gear (29T) 50QE
14 005K 08680 Clutch Assembly (25T) (Alternate)50QF
– 005K 08820 Clutch Assembly (25T) (Alternate)50QF
15 005K 05890 One way Clutch (Alternate)50QG
– 005K 07110 One way Clutch (Alternate)50QG
16 – Nudger Shaft 50QH
17 807E 00070 Gear (25T) 50QJ
18 – Retard Support 50QK
19 005K 09290 Friction Clutch 50QL
20 014E 45030 Spacer 50QM
21 – Retard Shaft 50QN
22 013E 33450 Retard Bearing 50QP
23 809E 78800 Spring 50QQ
24 809E 78810 Spring 50QR
25 809E 78820 Spring 50QS

5-71
Parts List 2010/08

1 – Frame 50S1
2 – Bracket 50S2
3 – Frame 50S3
4 127K 52790 Tray 3 Feed/Lift Up Motor50S4
5 801E 03601 Rail 50S5
6 054E 23460 Chute 50S6
7 930W 00113 Tray 3 Nudger Level Sensor (Alternate)50S7
– 930W 00123 Tray 3 Nudger Level Sensor (Alternate)50S7
8 930W 00113 Tray 3 No Paper Sensor (Alternate)50S8
– 930W 00123 Tray 3 No Paper Sensor (Alternate)50S8
9 120E 22481 Actuator 50S9
10 019E 69391 Holder 50SB
11 011E 20381 Lever 50SC
12 019E 69460 Upper Harness Holder 50SD
13 113E 37581 Rear Harness Holder 50SE
14 807E 00390 Gear 50SF
15 014E 44770 Spacer 50SG
16 013E 26530 Bearing 50SH
17 006K 23221 Drive Shaft 50SJ
18 807E 00800 Gear 50SK
19 005K 83081 One Way Clutch (Alternate)50SL
– 005K 07130 One Way Clutch (Alternate)50SL
– 005K 10100 One Way Clutch (Alternate)50SL
20 007K 97870 One Way Gear (Alternate)50SM
– 007K 98130 One Way Gear (Alternate)50SM
– 007K 16960 One Way Gear (Alternate)50SM
21 807E 20300 Gear (25T) 50SN
22 807E 20310 Gear (29T/19T) (2270/3370)50SP
– 807E 30640 Gear (29T/24T) (4470/5570)50SP
23 028E 94160 Washer 50SQ
24 – Harness Assembry (Motor)50SR
25 – Harness Assembry (Sensor) (2270/3370)50SS
– 962K 84911 Harness Assembry (Sensor) (4470/5570)50SS
26 809E 78820 Spring 50ST
27 809E 50531 Spring 50SV
28 – Label 50SW
29 120E 32110 Clamp 50SX
30 930W 00211 Tray 3 Pre Feed Sensor (4470/5570)50SY
31 – Harness Holder (4470/5570)50VY
1 – Frame 50V1
2 022K 74870 Feed Roll (REP 11.10.1) 50V2
3 022K 74870 Nudger Roll (REP 11.10.1)50V3
4 022K 74870 Retard Roll (REP 11.10.1)50V4
5 054E 33790 Feed In Chute 50V5
6 – Feed Shaft 50V6
7 013E 92890 Bearing 50V7
8 413W 11660 Sleeve Bearing 50V8
9 807E 20320 Gear (30T) (2270/3370) 50V9
– 807E 30650 Gear (25T) (4470/5570) 50V9
10 849E 97670 Support 50VB
11 807E 20330 Gear (29T) 50VC
12 005K 08680 Clutch (25T) 50VD
– 005K 08820 Clutch (25T) 50VD
– 005K 10090 Clutch (25T) 50VD
13 005K 05890 One Way Clutch 50VE
– 005K 07110 One Way Clutch 50VE
– 005K 10080 One Way Clutch 50VE
14 – Nudger Shaft 50VF
15 807E 00070 Gear (25T) 50VG
16 849E 97682 Support 50VH
17 005K 09290 Friction Clutch 50VJ
18 014E 45030 Spacer 50VK
19 – Retard Shaft 50VL
20 013E 33450 Retard Bearing 50VM
21 809E 78800 Spring 50VN
22 809E 78810 Spring 50VP

5-73
Parts List 2010/08

1 – Frame 50W1
2 – Bracket 50W2
3 – Frame 50W3
4 127K 52790 Tray 4 Feed/Lift Up Motor50W4
5 801E 03601 Rail 50W5
6 054E 23460 Chute 50W6
7 930W 00113 Tray 4 Nudger Level Sensor (Alternate)50W7
– 930W 00123 Tray 4 Nudger Level Sensor (Alternate)50W7
8 930W 00113 Tray 4 No Paper Sensor (Alternate)50W8
– 930W 00123 Tray 4 No Paper Sensor (Alternate)50W8
9 120E 22481 Actuator 50W9
10 019E 69391 Holder 50WB
11 011E 20381 Lever 50WC
12 019E 69460 Upper Harness Holder 50WD
13 113E 37581 Rear Harness Holder 50WE
14 807E 00390 Gear 50WF
15 014E 44770 Spacer 50WG
16 013E 26530 Bearing 50WH
17 006K 23221 Drive Shaft 50WJ
18 807E 00800 Gear 50WK
19 005K 83081 One Way Clutch (Alternate)50WL
– 005K 07130 One Way Clutch (Alternate)50WL
– 005K 10100 One Way Clutch (Alternate)50WL
20 007K 97870 One Way Gear (Alternate)50WM
– 007K 98130 One Way Gear (Alternate)50WM
– 007K 16960 One Way Gear (Alternate)50WM
21 807E 20300 Gear (25T) 50WN
22 807E 20310 Gear (29T/19T) (2270/3370)50WP
– 807E 30640 Gear (29T/24T) (4470/5570)50WP
23 028E 94160 Washer 50WQ
24 – Harness Assembry (Motor)50WR
25 – Harness Assembry (Sensor) (2270/3370)50WS
– 962K 84911 Harness Assembry (Sensor) (4470/5570)50WS
26 809E 78820 Spring 50WT
27 809E 50531 Spring 50WV
28 – Label 50WW
29 120E 32110 Clamp 50WX
30 930W 00211 Tray 4 Pre Feed Sensor (4470/5570)50WY
31 – Harness Holder (4470/5570)50YY
1 – Frame 50Y1
2 022K 74870 Feed Roll (REP 11.12.1) 50Y2
3 022K 74870 Nudger Roll (REP 11.12.1)50Y3
4 022K 74870 Retard Roll (REP 11.12.1)50Y4
5 054E 33790 Feed In Chute 50Y5
6 – Feed Shaft 50Y6
7 013E 92890 Bearing 50Y7
8 413W 11660 Sleeve Bearing 50Y8
9 807E 20320 Gear (30T) (2270/3370) 50Y9
– 807E 30650 Gear (25T) (4470/5570) 50Y9
10 849E 97670 Support 50YB
11 807E 20330 Gear (29T) 50YC
12 005K 08680 Clutch (25T) 50YD
– 005K 08820 Clutch (25T) 50YD
– 005K 10090 Clutch (25T) 50YD
13 005K 05890 One Way Clutch 50YE
– 005K 07110 One Way Clutch 50YE
– 005K 10080 One Way Clutch 50YE
14 – Nudger Shaft 50YF
15 807E 00070 Gear (25T) 50YG
16 849E 97682 Support 50YH
17 005K 09290 Friction Clutch 50YJ
18 014E 45030 Spacer 50YK
19 – Retard Shaft 50YL
20 013E 33450 Retard Bearing 50YM
21 809E 78800 Spring 50YN
22 809E 78810 Spring 50YP

5-75
Parts List 2010/08
PL 11.13 Left Cover Assembly-TT

1 068K 55701 Bracket (Upper) 5E01
2 068K 55711 Bracket (Lower) 5E02
3 – Cover 5E03
4 110E 12220 Tray Module L/H Cover Switch 5E04
5 962K 59482 Wire Harness 5E05
6 – Hinge Bracket 5E06
7 – Left Cover (Item 8-20) 5E07
8 848E 12662 Left Cover 5E08
9 003E 75570 (SCC) Handle 5E09
10 003E 75590 Latch 5E0B
11 019E 69600 Hook 5E0C
12 059E 99241 Pinch Roll 5E0D
13 – Pinch Shaft 5E0E
14 – Pinch Bearing 5E0F
15 – Pinch Spring 5E0G
16 – Upper Chute 5E0H
17 – Lower Chute 5E0J
18 – Hinge 5E0K
19 – Spring 5E0L
20 – Label 5E0M
PL 11.14 Tray 2/3/4 Front Support-TT
1 014E 64380 Spacer 5F01
2 068K 63522 Roll and Bracket (Item 3-5)5F02
3 – Bracket (P/O Item 2) 5F03
4 – Roll (P/O Item 2) 5F04
5 – Shaft (P/O Item 2) 5F05
6 – Roll 5F06
7 – Stopper 5F07
8 803E 02420 Stopper 5F08
9 803E 02430 Stopper 5F09
10 – Stopper 5F0B
11 – Roll 5F0C
12 003E 75431 Stopper 5F0D
13 059E 03500 Roll 5F0E
14 059E 03510 Roll 5F0F

5-77
Parts List 2010/08
PL 11.15 Tray 2/3/4 Paper Size Sensor , Tray 3/4

Lift Gear-TT
1 – (SCC) Tray 3 Paper Size Sensor 5G01
2 – (SCC) Tray 4 Paper Size Sensor5G02
3 – Gear (17/50) 5G03
4 – Gear (16/48) 5G04
5 – Gear (57) 5G05
6 807E 16730 Gear (18) 5G06
7 – Gear (51) 5G07
8 – Bracket 5G08
9 – Bracket 5G09
10 110K 11680 (SCC) Tray 2 Paper Size Sensor 5G0B
PL 11.16 Drive-TT
1 807E 20740 Gear (52) 5H01
2 807E 20720 Gear (39) (2270/3370) 5H02
3 – Gear (20/65) 5H03
4 – Collar 5H04
5 – Gear Pulley 5H05
6 – Roll 5H06
7 – Belt 5H07
8 – Spring 5H08
9 – Tension Bracket 5H09
10 – Roll 5H0B
11 – Gear Bracket 5H0C
12 – (SCC) TM Take Away Motor (2270/3370) (Item 13-
16)5H0D
– 127K 60441 (SCC) TM Take Away Motor 2 (4470/5570) (Item 13-
17)5H0D
13 127K 52570 (SCC) TM Take Away Motor (2270/3370)5H0E
– 127K 52880 (SCC) TM Take Away Motor 2 (4470/5570)5H0E
14 – Bracket 5H0F
15 807E 20760 Gear (81) 5H0G
16 807E 25640 Gear (70) 5H0H
17 – Collar (4470/5570) 5H0J
18 127K 60450 (SCC) TM Take Away Motor (4470/5570) (Item
19,20)5H0K
19 127K 52880 (SCC) TM Take Away Motor (4470/5570)5H0L
20 – Bracket (4470/5570) 5H0M

5-79
Parts List 2010/08
PL 11.17 Electrical-TT
1 – Ground Plate 5C31
2 – Transport Guide 5C32
3 960K 50113 (SCC) Tray Module PWB (2270/3370) (REP 11.17.1)
5C33
– 960K 46664 (SCC) Tray Module PWB (4470/5570) (REP 11.17.1)
5C33
4 – Harness Assembly (Sensor) (2270/3370)5C34
– 962K 75371 Harness Assembly (Sensor) (4470/5570)5C34
5 – Harness Assembly (Motor) (2270/3370)5C35
– 962K 75381 Harness Assembly (Motor) (4470/5570)5C35
6 – Harness Assembly (I/F) 5C36
PL 11.18 Cover , Caster-TT
1 017K 94570 Caster Assembly 3261
2 017K 94580 Caster Assembly (S) 3262
3 – Screw 3263
4 – Screw (M4) 3264
5 – Screw (M3) 3265
6 848E 12720 Top Cover 3266
7 848E 12691 Left Cover 3267
8 848K 34641 Rear Cover (Item 9,10) 3268
9 – Rear Cover (P/O Item 8) 3269
10 848E 25130 Blind Cover 326B
11 848E 12702 Right Cover 326C
12 868E 15860 Foot Bracket 326D
13 848E 25150 Foot Cover 326E
14 868E 20860 Foot Bracket 326F
15 848E 45610 Foot Cover 326G
16 017K 94590 Adjuster Foot Assembly 326H
17 – Docking Screw 326J
18 – Docking Bracket 326K

5-81
Parts List 2010/08
13. MSI 5-82 Version 1.2
PL 13.1 MSI (1/5)

1 059K 65760 MSI Unit (Item 2,3,6,7) (REP 13.1.1)5121
2 059K 65770 MSI Feeder Assembly (PL 13.2)5122
3 050K 64540 MSI Tray Assembly (PL 13.5)5123
4 896E 46050 Label (Instruction) 5124
5 896E 46040 Label (Max) 5125
6 848E 44582 Top Cover 5149
7 120E 29441 Actuator 514B
PL 13.2 MSI (2/5)
1 801K 30742 Upper Frame Assembly (PL 13.3)5141
2 801K 40490 Lower Frame Assembly (PL 13.4)5142
3 068K 58572 Drive Bracket Assembly 5143
4 – Gear (29T/19T) 5144
5 – Gear (31T/15T) 5145
6 – MSI Feed/Nudger Motor 5146
7 – Sensor Bracket 5147
8 930W 00113 MSI Nudger Position Sensor5148
9 032E 29072 Harness Holder 514C
Version 1.2 2010/08 13. MSI

5-83
Parts List 2010/08
PL 13.3 MSI (3/5)

1 – Pinch Chute Assembly 5151
2 – Gear Support 5152
3 – Gear (21T) 5153
4 – Gear (23T) 5154
5 – Lock Stopper 5155
6 – Nudger Support 5156
7 – Nudger Shaft 5157
8 – Gear (25T) 5158
9 – Stopper 5159
10 – Feed Shaft 515B
11 413W 85459 Bearing 515C
12 413W 11660 Sleeve Bearing 515D
13 – Gear (30T) 515E
14 005K 08370 One way Clutch (22T) 515F
16 – Spring 515H
17 022K 74870 Feed Roll (REP 13.3.1) 515J
– 022K 74870 Nudger Roll (REP 13.3.1)515K
18 – Guide 515M
19 – Pinch Spring 515N
20 – Spacer 515P
21 – Shaft 515Q
22 – Pinch Roll 515R
PL 13.4 MSI (4/5)
1 – MSI Lower Frame 5161
2 962K 58261 (SCC) Wire Harness (MSI)5162
3 – Retard Support 5163
4 – Shaft 5164
5 005K 08830 Friction Clutch 5165
6 014E 45030 Spacer 5166
7 022K 74870 Retard Roll (REP 13.3.1) 5167
8 – Retard Spring 5168
9 – Plate 5169
10 059K 53691 Drive Roll Assembly 516B
11 – Collar 516C
12 – Gear (23T) 516D
13 413W 11660 Sleeve Bearing 516E
14 413W 11860 Sleeve Bearing 516F
15 – Sensor Plate 516G
16 130K 72110 MSI Feed Out Sensor 516H
17 930W 00113 MSI No Paper Sensor 516J
18 019E 68980 Bottom Pad 516K
19 054E 33950 Front Chute 516M
Version 1.2 2010/08 13. MSI

5-85
Parts List 2010/08
PL 13.5 MSI (5/5)

1 – MSI Tray 5171
2 – Front Rack 5172
3 – Rear Rack 5173
4 130K 70660 (SCC) MSI Paper Size Sensor (REP 13.5.1)5174
5 007E 79700 Pinion Gear 5175
6 – Front Side Guide 5176
7 – Rear Side Guide 5177
8 962K 60991 (SCC) Wire Harness 5178
9 962K 61002 (SCC) Wire Harness 5179
10 – Plate 517B
11 050E 25471 Extension Tray (L1) 517C
12 050E 25480 Extension Tray (L2) 517D
13 012E 11760 Sensor Link 517E
14 809E 49930 Sensor Spring 517F
PL 14.1 L/H Cover (1/2)
1 849E 97100 Bracket 5341
2 806E 21420 Shaft 5342
3 897E 37550 Label 5343
4 110E 11980 L/H Cover Interlock Switch5344
5 – L/H Cover Unit (PL 14.2) (REP 14.1.1)5345
Version 1.2 2010/08 14. L/H COVER

5-87
Parts List 2010/08
14. L/H COVER 5-88 Version 1.2
PL 14.2 L/H Cover (2/2)

1 059K 53655 2ND BTR Unit (REP 14.2.1)5351
2 848K 40260 L/H Cover Assembly (2270/3370) (Item 3-10) 5352
– 848K 39590 L/H Cover Assembly (4470/5570) (Item 3-21) 5352
3 059K 66710 Duplex Assembly (2270/3370) (PL 14.5) (REP
14.2.2)5353
– 059K 66720 Duplex Assembly (4470/5570) (PL 14.5) (REP
14.2.2)5353
4 848E 47292 L/H Cover 5354
5 054E 43021 Chute 5355
6 – Fuser Link 5356
7 – Block 5357
8 – L/H Frame Assembly (PL 14.3)5358
9 – Latch (Front) 5359
10 – Latch (Rear) 535B
11 – Fan Holder 535C
12 127K 61510 LH Fan 1 535D
13 127K 61510 LH Fan 2 535E
14 127K 61510 LH Fan 3 535F
15 – Connector 535G
16 960K 50360 LH Fan PWB 535H
17 – Conductor 535J
18 – Screw 535K
19 962K 83730 Wire Harness 535L
20 – Harness Guide 535M
21 962K 83740 Wire Harness 535N
PL 14.3 L/H Cover Assembly (1/2)
1 849E 97370 Rear Support 5361
2 868E 05450 Front Support 5362
3 054K 42160 Pinch Chute Assembly (Item 4-10,22,23)5363
4 – Chute Assembly (P/O Item 3)5364
5 059K 56660 Pinch Roller Assembly 5365
6 – Pulley (P/O Item 3) 5366
7 809E 79750 Spring 5367
8 062E 12020 OHP Reflector 5368
9 019E 69230 Holder 5369
10 – Cap (P/O Item 3) 536B
11 – Chute Support 536C
12 809E 65260 Spring 536D
13 054K 35160 Duplex Chute Assembly 536E
14 809E 76900 Spring 536F
15 – 2ND BTR Housing Assembly536G
16 – Spring 536H
17 011E 24361 (SCC) Front Latch Lever 536J
18 011E 24380 Rear Latch Lever 536K
19 – Latch Shaft 536M
20 – Actuator 536N
21 – 2ND Contact Retract Assembly (PL 14.4)536P
22 868E 43820 Heater Bracket 536Q
23 126K 27140 DC Heater 536R

5-89
Parts List 2010/08
PL 14.4 L/H Cover Assembly (2/2)

1 – Harness Holder 5371
2 – Harness Holder 5372
3 – Frame Assembly 5373
4 006K 86160 Retract Shaft Assembly (Item 17-21)5374
5 – Conductor Assembly 5375
6 – Conductor Assembly 5376
7 930W 00111 2ND BTR Contact Retract Sensor5377
8 127K 52251 (SCC) 2ND BTR Contact Retract Motor Assembly
5378
9 – Sensor Holder 5379
10 130K 87770 POB Sensor 537B
11 962K 79270 (SCC) Harness Assembly (2270/3370)537C
– 962K 78500 (SCC) Harness Assembly (4470/5570)537C
12 012K 94970 2nd Link Assembly 537D
14 – Shaft 537F
15 032E 34540 Harness Guide 537G
16 – Harness Guide 537H
17 – Retract Shaft (P/O Item 4)537J
18 – Retract Cam (P/O Item 4)537K
19 – Pin (P/O Item 4) 537L
20 120E 28260 Retract Actuator 537M
21 413W 14860 Bearing 537N
PL 14.5 Duplex Assembly (1/2)
1 848E 24142 Duplex Cover 5271
2 011E 23681 (SCC) Duplex Lever 5272
3 848E 43860 Lever Cover 5273
4 – Frame Assembly (PL 14.6)5274
5 809E 75990 Spring 5275
6 127K 58390 (SCC) Duplex Motor (2270/3370)5276
– 127K 60820 (SCC) Duplex Motor (4470/5570)5276
7 120E 32340 Actuator 5279
8 809E 75960 Spring 527B
9 930W 00113 Duplex Wait Sensor 527C
10 962K 60701 (SCC) Wire Harness 527D
11 110E 11580 (SCC) Duplex Cover Switch527E
12 868E 40820 Motor Bracket (4470/5570)527F

5-91
Parts List 2010/08
PL 14.6 Duplex Assembly (2/2)

1 – Inner Chute 5281
2 059E 04010 Duplex Pinch Roll (2270/3370)5282
3 809E 89870 Pinch Spring 1 5283
4 809E 75530 Pinch Spring 2 5284
5 – Lower Chute 5285
6 059K 53880 Duplex Roller 1 5286
7 059K 53890 Duplex Roller 2 5287
8 059K 53900 Duplex Roller 3 5288
9 – Duplex Rear Frame 5289
10 807E 21210 Idle Gear (13T/46T) (2270/3370)528B
– 807E 30550 Idle Gear (13T/23T) (4470/5570)528B
11 029E 45400 Pin (2270/3370) 528C
– 029E 47600 Pin (4470/5570) 528C
12 007K 14860 Gear Assembly 528D
14 413W 14660 Sleeve Bearing 528F
15 023E 26770 Belt 528G
16 023E 27480 Belt 528H
17 020E 45140 Pulley 528J
18 806E 31100 Shaft (4470/5570) 528K
19 059E 06380 Duplex Pinch Roll (4470/5570)528L
20 020E 46940 Tension Pulley 528M
21 020E 46950 Idler Pulley 528N
22 – Tension Bracket 528P
PL 15.1 Registration (1/2)
1 121K 41242 (SCC) Take Away Clutch (2270/3370)5381
2 806E 21440 Shaft (2270/3370) 5382
3 807E 20050 Gear (40T) 5383
4 013E 33420 Bearing 5384
5 013E 33460 Bearing (2270/3370) 5385
6 – Bracket 5386
7 – Bracket 5387
8 059K 66650 Regi Transport Assembly (PL 15.2) (REP 15.1.1)
5388
9 127K 60770 (SCC) Take Away Motor (4470/5570)5389
10 806E 30580 Shaft (4470/5570) 538B
11 013E 36280 Bearing (4470/5570) 538C
12 068K 67130 Bracket (4470/5570) 538D
13 807E 30540 Gear (29T) (4470/5570) 538E
14 807E 30531 Gear (60T) (4470/5570) 538F
Version 1.2 2010/08 15. REGISTRATION

5-93
Parts List 2010/08
15. REGISTRATION 5-94 Version 1.2
PL 15.2 Registration (2/2)

1 059K 53360 Regi Roll 5391
2 413W 77559 Bearing 5392
3 013E 36270 Sleeve Bearing 5393
4 121K 46000 (SCC) Regi Clutch 5394
5 054E 33633 Regi Chute 5395
6 054K 33690 Inlet Chute Assembly 5396
7 130K 69250 OHP Sensor 5397
8 – Cap 5398
9 019E 70090 Sensor Holder 5399
10 930W 00111 Regi Sensor 539B
11 120E 29700 Actuator 539C
12 809E 78760 Spring 539D
13 962K 58241 (SCC) Wire Harness 539E
14 014E 60380 Skew Adjust Block 539F
15 103E 36140 Inlet Resistor 539G
16 – Conductor (In) 539H
17 – Conductor (Out) 539J
18 059K 53370 Take Away Roll 539K
19 807E 20190 Gear (23T) 539M
20 – Conductor 539N
21 – Conductor 539P
22 013E 36260 Bearing 539Q
PL 17.1 Exit 1/OCT,Exit 2
1 – Exit/OCT 1 Assembly (PL 17.2) (REP 17.1.1)5421
2 848K 14620 Motor Cover 5422
3 – Washer 5423
4 930W 00113 Exit 1 OCT Home Position Sensor5424
5 807E 20620 Gear (19T) 5425
6 013E 33410 Bearing 5426
7 036K 91890 Paper Weight 5427
8 059K 65653 Exit 2 Assembly (2270/3370) (PL 17.3) (REP 17.1.2)
5428
– 059K 65643 Exit 2 Assembly (4470/5570) (PL 17.3) (REP 17.1.2)
5428
9 055E 58430 Exit 1 Guard 5429
Version 1.2 2010/08 17. EXIT/OCT

5-95
Parts List 2010/08
17. EXIT/OCT 5-96 Version 1.2
PL 17.2 Exit 1/OCT

1 801K 42591 Exit 1 Base Assembly (2270/3370) (Item 2-7,14)5431
– 801K 42601 Exit 1 Base Assembly (4470/5570) (Item 2-7,14)5431
2 801E 11902 Exit 1 Base 5432
3 807E 20070 Exit 1 Gear 5433
4 127K 52280 (SCC) Exit 1 OCT Motor (2270/3370)5434
– 127K 60880 (SCC) Exit 1 OCT Motor (4470/5570)5434
5 807E 20061 OCT Gear 5435
6 013E 30050 Bearing 5436
7 809E 77000 Ground Plate 5437
8 054E 33690 OCT Chute 5438
9 059K 53440 OCT 1 Roller 5439
10 809E 89990 Exit Pinch Spring 543B
11 413W 11660 Sleeve Bearing 543C
12 059K 65781 Exit Pinch Roller 543D
13 054K 42141 OCT 1 Assembly (Item 8-12,15)543E
14 – Connector 543F
15 – Guide 543G
PL 17.3 Exit 2 (1/3)
1 003E 76760 Exit 2 Front Stopper 5441
2 013E 30050 Bearing 5442
3 – Exit 2 Chute 5443
4 054E 41601 L/H High Chute 5444
5 059K 53741 Inverter Roll 5445
6 413W 14760 Sleeve Bearing 5446
7 807E 11820 Gear (22T) 5447
9 – Exit 2 Drive Assembly (PL 17.4)5449
10 – Tray 2 Guide (P/O Item 21)544B
11 – Gate 1 Spring (P/O Item 21)544C
12 – Exit 1 Gate (P/O Item 21)544D
13 – Ground Plate (P/O Item 21)544E
14 925W 00001 Eliminator 544F
15 003E 64910 Gate Stopper 544G
16 – Ground Plate 544H
17 925W 00001 Eliminator 544J
18 003E 75360 Exit 2 Stopper 544K
19 807E 00160 Gear (52T) 544M
20 – Gear Cover 544N
21 038K 20231 Exit 2 Guide Assembly (Item 10-15)544P

5-97
Parts List 2010/08
PL 17.4 Exit 2 (2/3)

1 – Exit 2 OCT Assembly (PL 17.5)5451
2 059E 98780 Actuator Roller 5452
3 110E 11580 (SCC) Face Up Tray Detect Switch5453
– 110E 11580 (SCC) L/H High Cover Switch5453
4 – Actuator 5454
5 127K 58400 (SCC) Exit 2 Drive Motor (2270/3370)5455
– 127K 60830 (SCC) Exit 2 Drive Motor (4470/5570)5455
6 962K 78430 (SCC) Wire Harness (Exit 2) (2270/3370)5456
– 962K 78480 (SCC) Wire Harness (Exit 2) (4470/5570)5456
7 806E 14120 Gear Shaft 5457
8 807E 20410 Gear (28T) 5458
9 807E 20430 Gear (16T/48T) (2270/3370)5459
– 807E 30560 Gear (16T/23T) (4470/5570)5459
10 809E 37332 Spring 545B
11 848E 10140 Rear Cover (2270/3370) 545C
– 848E 43880 Rear Cover (4470/5570) 545C
12 848E 24630 Shaft Cover 545D
13 868E 40860 Rear Bracket (2270/3370)545E
– 868E 40870 Rear Bracket (4470/5570)545E
14 930W 00113 Exit 2 Sensor 545F
15 930W 00113 Exit 2 OCT Home Position Sensor545G
16 – Motor Bracket (4470/5570)545H
17 – Gear Shaft (4470/5570) 545J
18 – Switch Cover 545K
PL 17.5 Exit 2 (3/3)
1 012E 16000 Exit Gate Link 5461
2 012E 16010 Face Up Gate Solenoid Link5462
3 013E 30050 Bearing 5463
4 013E 33410 Bearing 5464
5 054E 33991 OCT 2 Chute 5465
6 054E 41580 Low 2 Chute 5466
7 059K 65781 Exit Pinch Roller 5467
8 059E 03531 Inverter Pinch Roll 5468
9 059K 53730 OCT Roller 5469
10 121K 37100 (SCC) Exit 2 Gate Solenoid546B
– 121K 37100 (SCC) Face Up Gate Solenoid546B
11 127K 52280 (SCC) Exit 2 OCT Motor (2270/3370)546C
– 127K 60880 (SCC) Exit 2 OCT Motor (4470/5570)546C
12 413W 11660 Sleeve Bearing 546D
13 806E 31120 Inverter Pinch Shaft 546E
14 807E 00211 Offset 2 Gear 546F
15 807E 11810 Gear (22T) 546G
16 809E 67360 Exit Pinch Spring 546H
17 809E 75460 Inverter Pinch Spring 546J
18 815E 38340 Ground Plate 546K
19 848E 10110 Exit 2 Gate Solenoid Cover546M
20 848E 10150 Face Up Gate Solenoid Cover546N
21 848E 24790 Connector Cover 546P
22 055E 57522 Exit 2 Guard 546R
23 848E 49170 Motor Cover 546S

5-99
Parts List 2010/08
PL 17.6 Side Tray Unit (1/2) (Option)

1 848E 21532 Tray Cover 5471
2 050K 62502 Face Up Tray 5472
3 059K 65890 Face Up Transport Assembly (Item 4-11)5473
4 803E 04720 (SCC) Latch Handle 5474
5 – Exie 2 Gate (P/O Item 3) 5475
6 – Upper Chute (P/O Item 3)5476
7 – Pinch Roll (P/O Item 3) 5477
9 – Pinch Spring (P/O Item 3)5479
10 809E 37170 Spring 547B
11 – Transport Roll Assembly (P/O Item 3) (PL 17.7)547C
PL 17.7 Side Tray Unit (2/2) (Option)
1 012E 16023 Link 5481
2 – Link Bracket 5482
3 014E 62932 Spacer 5483
4 013E 30050 Bearing 5484
5 059K 53741 INV Roll 5485
6 – FU Roll 5486
7 413W 14760 Bearing 5487
8 807E 00160 Gear (52T) 5488
9 807E 11820 Gear (22T) 5489
10 – Gear Cover 548B
11 – Tray Support 548C
12 – Guard 548D
13 – Cover Assembly 548E
14 – Gear (22T) 548F

5-101
Parts List 2010/08
18. ELECTRICAL 5-102 Version 1.2
PL 18.1 PWB Chassis Unit (1/2)

1 – 2270/3370 PWB Chassis Unit (PL 18.2a)7691
– – 4470/5570 PWB Chassis Unit (PL 18.2b)7691
2 117K 39082 IIT-Control Cable 7692
PL 18.2a PWB Chassis Unit 2270/3370 (2/2)
1 960K 48060 (SCC) BP PWB (REP 18.2.1)76C1
2 962K 60090 (SCC) Fan Wire Harness 76C2
3 – Cable Holder 76C3
4 848K 34400 ESS Cover 76C4
5 127K 56981 (SCC) ESS Fan 76C5
6 127K 53040 (SCC) Drive Fan 76C6
7 – Screw 76C7
8 – Chassis Assembly (P/O Item 18)76C8
9 055E 56400 Fan Guard 76C9
10 – Connector 76CB
11 032E 34660 Harness Guide 76CC
12 – Bracket 76CD
13 – Shield 76CE
14 – EPROM 76CF
15 960K 51371 (SCC) (ISC) MCU PWB (REP 18.2.2)76CG
16 960K 48130 (SCC) MD PWB (REP 18.2.3)76CH
17 962K 67180 (SCC) HCF IF Connector76CJ
18 101K 60913 (SCC) 2270/3370 PWB Chassis (Item 1-13)76CK
Version 1.2 2010/08 18. ELECTRICAL

5-103
Parts List 2010/08
PL 18.2b PWB Chassis Unit 4470/5570 (2/2)

1 960K 48060 (SCC) BP PWB (REP 18.2.1)76G1
2 962K 60090 (SCC) Fan Wire Harness 76G2
3 868E 07760 Cable Holder 76G3
4 848K 34400 ESS Cover 76G4
5 127K 56981 (SCC) ESS Fan 76G5
6 127K 60710 (SCC) Suction Fan 76G6
7 – Screw 76G7
8 – Chassis Assembly (P/O Item 21)76G8
9 055E 56400 Fan Guard 76G9
10 – Connector 76GB
11 032E 34660 Harness Guide 76GC
12 – Bracket 76GD
13 – Shield 76GE
14 054K 41850 Duct 76GF
15 – Duct (P/O Item 22) 76GG
16 – Screw 76GH
17 – EPROM 76GJ
18 960K 51381 (SCC) (ISC) MCU PWB (REP 18.2.2)76GK
19 960K 48140 (SCC) MD PWB (REP 18.2.3)76GL
20 962K 67180 (SCC) HCF IF Connector76GM
21 101K 60923 (SCC) 4470/5570 PWB Chassis (Item 1-16)76GN
22 054K 41570 Duct Assembly (Item 14,15)76GP
PL 18.3 Electricl-IOT Rear
2 – Harness Guide 7662
3 101K 61240 (SCC) 220V GFI Chassis Assembly (2270/3370) (PL
18.4)7663
– 101K 61250 (SCC) 220V GFI Chassis Assembly (4470/5570) (PL
18.4)7664
18.4)7663
18.4)7664
4 105E 19341 (SCC) 220V IH Driver PWB (REP 18.3.1)7665
– 105E 19330 (SCC) 110V IH Driver PWB (REP 18.3.1)7665
5 962K 79140 (SCC) 220V Fuser Drawer Harness7666
– 962K 78700 (SCC) 110V Fuser Drawer Harness7666
6 – Shield 7667
7 105E 19210 Sub LVPS (4470/5570) 7668
8 868E 41240 Bracket (4470/5570) 7669
9 032E 35010 Harness Guide (Fax) 766B

5-105
Parts List 2010/08
PL 18.4 GFI Chassis

1 908W 01201 GFI 7681
2 113E 23720 Finisher/PSW Outlet 7682
3 – GFI Chassis 7683
4 – Bracket (110V) 7684
5 113E 23620 PSW Outlet (110V) 7685
6 826E 08750 Screw 7686
7 962K 55600 (SCC) 220V Wire Harness (Blue)7687
– 962K 64730 (SCC) 110V Wire Harness (Red)7687
8 962K 55600 (SCC) Wire Harness (Blue)7688
9 962K 83961 (SCC) 220V Wire Harness (2270/3370)7689
– 962K 83972 (SCC) 220V Wire Harness (4470/5570)768B
– 962K 78442 (SCC) 110V Wire Harness (2270/3370)7689
– 962K 78493 (SCC) 110V Wire Harness (4470/5570)768B
10 962K 60260 (SCC) Wire Harness 768C
11 – Bracket 768D
PL 18.5 Electrical-Front/Right
1 101K 60311 (SCC) Main Power Switch and Harness (Item 2-4)
76D1
2 110E 13090 Main Power Switch 76D2
3 – Bracket (P/O Item 1) 76D3
4 – Wire Harness (P/O Item 1)76D4
5 110K 15981 Power Switch 76D5
6 032E 34460 Harness Guide 76D6
7 110E 11980 Front Cover Interlock Switch76D7
8 130K 71470 MOB ADC Assembly (REP 18.5.1)76D8
9 – Bracket 76D9
10 110E 12981 IBT Front Cover Switch 76DB
11 105E 19271 (SCC) Main LVPS 76DC

5-107
Parts List 2010/08
PL 18.6a Electrical-Bottom 2270/3370

1 848K 13850 HVPS Housing 76J1
2 032E 27481 HVPS Guide 76J2
3 105E 17521 (SCC) HVPS (DEVE/BCR) (REP 18.6.1)76J3
PL 18.6b Electrical-Bottom 4470/5570
1 – HVPS Housing 76H1
2 – HVPS Housing 76H2
3 105E 19351 (SCC) HVPS (BCR) (REP 18.6.1)76H3
4 848K 36390 HVPS Housing (Item 1,2)76H4

5-109
Parts List 2010/08
PL 18.7 Wire Harness

1 962K 78402 (SCC) Wire Harness (Left) (2270/3370)76B1
– 962K 78452 (SCC) Wire Harness (Left) (4470/5570)76B1
2 962K 78412 (SCC) Wire Harness (Right) (2270/3370)76B2
– 962K 78462 (SCC) Wire Harness (Right) (4470/5570)76B2
3 962K 78510 (SCC) Wire Harness (Top)76B3
4 962K 78420 (SCC) Wire Harness (Front) (2270/3370)76B4
– 962K 78470 (SCC) Wire Harness (Front) (4470/5570)76B4
5 604K 59820 Wire Harness (J390-J710)76B5
PL 18.8 IOT/Tray Heater (Option)
1 126K 27200 IOT Heater (2270/3370) (Identification:32W , 2pin)
76L1
– 126K 27560 IOT Heater (4470/5570) (Identification:63W , 3pin)
76L2
2 130K 72640 Thermostat 76L3
3 962K 65540 Tray WireHarness 76L4
4 962K 83921 IOT WireHarness 76L5
5 126K 18320 Tray Heater 76L6

5-111
Parts List 2010/08
19. COVER 5-112 Version 1.2
PL 19.1 Cover (1/3)

1 815E 58600 Plate (Y) 3202
2 815E 58610 Plate (M) 3203
3 815E 58620 Plate (C ) 3204
4 815E 43300 Plate (K) 3205
5 – Magnet Catch 3206
6 848E 14020 Strip (A) 3207
7 848K 34521 Front Cover (Item 8,9) 320B
8 – Front Cover (P/O Item 7) 320C
9 848E 14030 Strip (B) 320D
10 848K 40220 Inner Cover (E) 320E
– 848K 40230 Inner Cover (K) 320E
– 848K 40240 Inner Cover (TC) 320E
– 848K 40250 Inner Cover (SC) 320E
11 032K 05330 Guide 320F
12 014E 63022 Block 320G
13 815K 04470 Logo Plate and Badge 320H
14 – Tapping Screw 320J
PL 19.2 Cover (2/3)
1 050E 25690 Add Tray (2270/3370) 3211
– 050E 25450 Add Tray (4470/5570) 3211
2 050E 25661 Exit 2 Tray 3212
3 848E 44951 Top Cover (2270/3370) (REP 19.2.1)3213
– 848E 44940 Top Cover (4470/5570) (REP 19.2.1)3213
4 848E 44981 MSI Front Cover 3214
5 848E 45100 Left Rear Upper Cover 3215
6 897E 08310 Number Label (5) 3216
7 848E 44990 Left Rear Lower Cover 3218
8 848E 45111 Left Upper Cover 3219
9 848E 45060 Exit Front Cover 321B
10 848E 45080 Exit Upper Cover 321C
11 848E 45072 Top Rear Cover 321D
– 848K 40560 Top Rear Cover (Option) 321D
12 848E 45051 Front Left Cover 321E
13 – Screw (Black) 321F
14 835E 20690 Seal (Option) 321G
Version 1.2 2010/08 19. COVER

5-113
Parts List 2010/08
19. COVER 5-114 Version 1.2
PL 19.3 Cover (3/3)

1 848K 46630 Right Cover 3221
2 848E 45090 Right Rear Cover 3222
3 848E 45021 Rear Lower Cover (REP 19.3.1)3223
4 848E 45120 Rear Upper Cover 3224
5 848E 21350 EPSV Cover 3225
6 848E 45030 Filter Cover 3226
7 848E 45040 MCU Cover 3227
8 – Data Plate 3228
9 – Ground Label 3229
10 896E 97120 Label (Outlet ) (220V) 322B
– 896E 97130 Label (Outlet ) (110V) 322B
11 – GFI Label 322C
12 848E 45150 Rear Control Unit Cover 322D
13 848E 45162 Control Unit Connector Cover322E
14 – CCC Label (SC) 322F
PL 35.1 ESS (1/2)
1 – Control Unit (PL 35.2) 76E1
Version 1.2 2010/08 35. ESS

5-115
Parts List 2010/08
35. ESS 5-116 Version 1.2
PL 35.2 ESS (2/2)

1 – Chassis Assembly 76K1
2 – ESS PWB (P/O Item 19) 76K2
3 003K 17210 Handle 76K3
4 868E 41340 HDD Bracket 76K4
5 848E 44480 Panel 76K5
6 – Blind Cover 76K6
7 848E 44490 Cover (UI) 76K7
8 – Panel (USB) 76K8
9 – Panel (USB Fax) 76K9
10 237W 00178 Special Nut 76KB
11 826E 39370 Thumbscrew 76KC
12 101E 24420 Cover 76KD
13 – NVM PWB (P/O Item 20) 76KE
14 101K 60500 (SCC) (ISC) HDD (with Item 21) (ADJ 18.2.3)76KF
15 133K 26362 DIMM (1GB) 76KG
16 133K 26382 DIMM (512MB) 76KH
17 – Spacer Screw 76KJ
18 960K 48890 Gap PWB (2270/3370) 76KK
19 101K 61333 (SCC) Control Unit (2270/3370) (Item 1-11) (REP
35.2.1)76KL
– 101K 61343 (SCC) Control Unit (4470/5570) (Item 1-11) (REP
35.2.1)76KL
– 101K 62080 (SCC) PL Type Control Unit (2270/3370) (Item 1-11)
(REP 35.2.1)76KL
– 101K 62090 (SCC) PL Type Control Unit (4470/5570) (Item 1-11)
(REP 35.2.1)76KL
20 101K 60791 (SCC) (ISC) NVM PWB and Cover (Item 12,13) (ADJ
18.2.3)76KM
21 962K 79750 HDD Cable 76KN
PL 35.3 ESS Option
1 960K 38630 (SCC) Parallel Port PWB 76F1
2 962K 65990 Cable 76F2
3 – Knurling Screw 76F3
4 101K 60870 Riser PWB 76F4
5 849E 68740 Plate 76F5
6 101K 60860 Gigabit Ethernet Board 76F6
7 960K 50260 Image EXT PWB 76F7
8 960K 50251 Image COMP PWB 76F8
9 960K 48860 GAP Watermark PWB 76F9
10 – Spacer Screw 76FB
11 133K 26382 DIMM (512MB) 76FC
– 133K 26362 DIMM (1GB) 76FC
12 540K 12870 PS Font ROM (TC/SC) 76FD
13 826E 39370 Thumbscrew 76FE
Version 1.2 2010/08 35. ESS

5-117
Parts List 2010/08
51. DADF 5-118 Version 1.2
PL 51.1 DADF Accessory

1 004K 02962 DADF Platen Cushion (REP 51.1.2)2301
2 059K 65046 DADF (PL 51.2) (REP 51.1.1)2302
3 897E 40370 Label (E) 2303
– 897E 40390 Label (K) 2303
– 897E 40400 Label (TC) 2303
– 897E 40380 Label (SC) 2303
PL 51.2 DADF Cover,PWB
1 – DADF Base Frame (PL 51.3)2311
2 059K 65137 (SCC) DADF Feeder Assembly (Navi 2.5) (REP
51.2.3)2312
3 848E 46562 DADF Rear Cover (REP 51.2.2)2313
4 848K 33310 DADF Front Cover (Item 12,13) (REP 51.2.1)2314
5 117E 27450 DADF-IIT Cable 2315
6 960K 47304 (SCC) DADF PWB (REP 51.2.4)2316
7 117K 38960 Ground Wire 2317
8 – Data Plate 2318
9 003K 87870 (SCC) Stopper 2319
10 – P Clamp 231B
11 – Bracket 231C
12 – DADF Front Cover (P/O Item 4)231D
13 896E 92770 Label (Knob) 231E
Version 1.2 2010/08 51. DADF

5-119
Parts List 2010/08
PL 51.3 DADF Base Frame

1 – DADF Base Frame 2321
2 036K 91873 (SCC) Left Counter Balance (REP 51.3.1)2322
3 036K 91882 (SCC) Right Counter Balance (REP 51.3.2)2323
4 815K 03142 Tie Plate 2324
5 054K 41230 CVT Chute 2325
6 – Stud Screw 2326
8 809E 86290 CVT Spring 2328
9 – Floating Holder 2329
10 809E 89310 Floating Spring 232B
11 – Bracket 232C
PL 51.4 Document Tray,Top Cover
1 050K 64251 (SCC) DADF Document Tray (PL 51.10) (REP
51.4.1)2331
2 059K 65063 (SCC) Top Cover (PL 51.11) (REP 51.4.2)2332
3 068K 67551 Stud Bracket 2333
Version 1.2 2010/08 51. DADF

5-121
Parts List 2010/08
PL 51.5 DADF Motor,Wire Harness

1 032E 32642 Harness Guide (REP 51.5.1)2361
2 110K 15933 DADF Interlock Switch and Harness (Item 3-6)2362
3 – Bracket (P/O Item 2) 2363
4 110K 16320 (SCC) DADF Interlock Switch2364
6 962K 71120 Switch Wire Harness 2366
7 127K 60530 DADF Feed Motor (REP 51.5.3)2367
8 127K 60550 DADF Regi Motor (REP 51.5.2)2368
9 809E 50763 Spring 2369
10 809E 91390 Spring 236B
11 – Bracket 236C
12 – Bracket 236D
13 962K 71130 Wire Harness (Feeder) 236E
14 962K 74630 Wire Harness (Motor) 236F
15 962K 74660 Wire Harness (APS) 236G
16 – Connector 236H
17 – Connector 236J
PL 51.6 DADF Rear Belt,Solenoid
1 – Nip Lever 2371
2 – Stopper Link 2372
3 – Release Link 2373
4 019K 10320 Brake 2374
5 020E 46551 Pulley (Regi Roll) 2375
6 – Gear Pulley 2376
7 – Gear Pulley 2377
8 – Roll 2378
9 121K 46620 DADF Gate Solenoid (Item 10,11)2379
10 121K 43650 (SCC) DADF Gate Solenoid 237B
11 – Cushion 237C
12 121K 43660 (SCC) Exit Nip Release Solenoid 237D
13 130K 73000 Feed Out Sensor and Bracket (Item 14,15)237E
14 – Sensor Bracket (P/O Item 13)237F
15 930W 00121 DADF Feed Out Sensor 237G
16 – Belt (Alternate) 237H
– – Belt (Alternate) 237H
17 – Belt (Alternate) 237J
– – Belt (Alternate) 237J
18 807E 26971 Gear 237K
19 807E 26981 Gear (Exit Roll) 237L
20 807E 26991 Gear 237M
21 807E 27011 Gear (Take Away Roll) 237N
22 809E 86320 Spring 237P
23 930W 00121 DADF Document Set Sensor 237Q
Version 1.2 2010/08 51. DADF

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PL 51.7 DADF Front Belt

1 020E 46540 Pulley (Out Roll) 2381
2 020E 46551 Pulley (Regi Roll) 2382
3 – Belt (Alternate) 2383
– – Belt (Alternate) 2383
4 – Belt (Alternate) 2384
– – Belt (Alternate) 2384
5 803E 02200 Knob Handle 2385
7 960K 48840 DADF Document Set LED and Bracket (Item 8,9)
2387
8 – LED Bracket (P/O Item 7)2388
9 960K 48311 DADF Document Set LED2389
PL 51.8 Regi./Retard/Invert/Out Chute
1 054K 39700 Regi Chute (PL 51.13) (REP 51.8.1)23B1
2 054K 44171 Retard Chute (PL 51.14) (REP 51.8.2)23B2
3 054K 41043 Invert Chute (PL 51.15) 23B3
4 054K 41050 Out Chute (PL 51.16) 23B4
5 – Stamp Solenoid (Option) 23B5
Version 1.2 2010/08 51. DADF

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Parts List 2010/08
PL 51.9 Roll,Sensor Bracket

1 013E 35171 Bearing 23C1
2 059K 65081 Regi Roll 23C2
3 059K 65090 Take Away Roll (REP 51.9.1)23C3
4 059K 65100 Out Roll 23C4
5 059K 65111 Exit Roll 23C5
6 068K 69460 Sensor Bracket (PL 51.17) (REP 51.9.2)23C6
7 413W 11660 Bearing 23C7
8 930W 00121 DADF Invert Sensor 23C8
PL 51.10 Document Tray
1 – Sensor Bracket 23D1
2 930W 00121 DADF Tray Set Guide Sensor 123D2
5 – Guide 23D5
6 – Label (Max) 23D6
7 – Harness Cover 23D7
8 – Harness Cover 23D8
9 807E 30251 Rack Gear (Front) 23D9
10 807E 30241 Rack Gear (Rear) 23DB
11 930W 00241 Document Tray Size Sensor 223DC
12 930W 00241 Document Tray Size Sensor 123DD
13 809E 51860 Rack Spring 23DE
14 807E 30471 Pinion Gear 23DF
15 – Side Guide 23DG
16 – Side Guide 23DH
17 – Upper Tray 23DJ
18 – Tray Cover 23DK
19 897E 26270 Label (Instruction) 23DL
20 962K 74651 Tray Wire Harness 23DM
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PL 51.11 Top Cover

1 848E 44611 Top Cover 23E1
2 054E 42092 Feed Upper Chute 23E2
3 059K 65070 Upper Feeder (PL 51.12) 23E3
4 011K 03520 Latch Lever 23E4
5 059K 61230 Take Away Pinch Roll 23E5
6 120K 92500 Actuator (Document Set) 23E6
7 120E 32200 Actuator (Feed Out) 23E7
8 868E 29000 Bracket 23E8
9 – Ground Plate 23E9
10 897E 24011 Label (Size) 23EB
11 – Label (Jam) 23EC
12 809E 89770 Spring 23ED
13 809E 50720 Spring 23EE
14 809E 86300 Spring 23EF
15 019K 11800 Pad 23EG
PL 51.12 Upper Feeder
1 – Housing 23F1
2 – Pulley (Feeder) 23F2
3 – Pulley (Nudger) 23F3
4 – Belt 23F4
5 – Shaft (Feed) 23F5
6 – Shaft (Nudger) 23F6
7 059K 31270 Feed Roll (REP 51.12.1) 23F7
8 059K 31270 Nudger Roll (REP 51.12.1)23F8
9 – Housing 23F9
10 – Gear 23FB
11 – Bearing 23FC
Version 1.2 2010/08 51. DADF

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Parts List 2010/08
PL 51.13 Regi. Chute

1 – Regi Chute 23G1
2 – Pinch Shaft 23G2
3 059E 98701 Regi Pinch Roll (W) 23G3
4 059E 98711 Regi Pinch Roll (S) 23G4
5 – Seal 23G5
6 – Seal 23G6
7 809E 89790 Spring 23G7
PL 51.14 Retard Chute
1 – Retard Chute 23H1
2 050K 64260 Set Gate 23H2
3 848E 38662 Housing 23H3
4 809E 86330 Spring 23H4
5 059K 61280 Retard Roll (REP 51.14.1)23H5
6 848K 43600 Retard Roll Cover 23H6
7 – Seal 23H7
8 – Seal 23H8
9 – Label 23H9
10 806E 28480 Shaft 23HB
Version 1.2 2010/08 51. DADF

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PL 51.15 Invert Chute

1 – Invert Chute 23J1
2 120E 31721 Actuator (Pre Regi) 23J2
3 120E 32212 Actuator (Aps 1) 23J3
4 120E 32221 Actuator (Aps 2) 23J4
5 120E 32241 Actuator (Aps 2) 23J5
6 120E 32231 Actuator (Aps 3) 23J6
7 120E 31732 Actuator (Invert) 23J7
8 – Invert Gate 23J8
9 809E 50792 Spring 23J9
10 809E 89351 Spring 23JB
11 – Seal 23JC
12 – Seal 23JD
13 – Pad 23JE
PL 51.16 Out Chute
1 – Out Chute 23K1
2 – Exit Pinch Roll 23K2
3 – Pinch Shaft 23K3
4 059E 98701 Regi Pinch Roll (W) 23K4
5 059E 98711 Regi Pinch Roll (S) 23K4
6 – Spring 23K5
7 – Spring 23K6
8 413W 11660 Bearing 23K7
9 – Pad 23K8
Version 1.2 2010/08 51. DADF

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PL 51.17 Sensor Bracket

1 – Sensor Housing 23L1
2 120E 31741 Actuator (Regi) 23L2
3 809E 50792 Spring 23L3
4 – Sensor Guide 23L4
5 962K 74672 Wire Harness 23L5
6 930W 00121 DADF APS Sensor 1 23L6
9 930W 00121 DADF Regi Sensor 23L9
10 930W 00121 DADF Pre Regi Sensor 23LB
98.1 Screws Table 1
Item PART NO. Description
Table 1
AP 251W 21278 WASHER (3) (t0.5)
Item PART NO. Description AQ 251W 24278 WASHER (4) (t0.8)
A 112W 27677 SEMS SCREW (M3x6) AR 251W 26278 WASHER (5) (t1)
B 112W 27678 SEMS SCREW (M3x6) AS 252W 24350 NYLON WASHER (4)
C 112W 27898 SEMS SCREW (M3x8) AT 252W 26450 NYLON WASHER (5)
D 112W 28098 SEMS SCREW (M3x10) AU 252W 27350 NYLON WASHER (6) (t0.5)
E 113W 15588 PAN HEAD SCREW (M2x5) AV 252W 27450 NYLON WASHER (6) (t1)
F 113W 16088 PAN HEAD SCREW (M2x10) AW 252W 29350 NYLON WASHER (8) (t0.5)
G 113W 20478 SCREW (M3x4) AX 252W 31250 NYLON WASHER (10) (t0.25)
H 113W 20677 SCREW (M3x6) AY 252W 31350 NYLON WASHER (10) (t0.5)
J 113W 20678 SCREW (M3x6) AZ 256W 15278 SPRING WASHER (2) (t0.5)
K 113W 20688 PAN HEAD SCREW (M2.5x6) BA 271W 10850 DOWEL PIN (1.6x8)
L 113W 20878 SCREW (M3x8) BB 271W 16250 DOWEL PIN (2x12)
M 113W 21078 SCREW (M3x10) BC 271W 28250 DOWEL PIN (3x12)
N 113W 21278 SCREW (M3x12) BD 271W 28450 DOWEL PIN (3x14)
P 113W 21478 SCREW (M3x14) BE 271W 28650 DOWEL PIN (3x16)
Q 113W 27488 PAN HEAD SCREW (M3x4) BF 271W 36650 DOWEL PIN (4x16)
R 113W 27588 PAN HEAD SCREW (M3x5) BG 285W 16251 SPRING PIN (2x12)
S 113W 27688 PAN HEAD SCREW (M3x6) BH 285W 28051 SPRING PIN (3x10)
T 113W 27888 PAN HEAD SCREW (M3x8) BJ 285W 28651 SPRING PIN (3x16)
U 113W 35878 SCREW (M4x8) BK 351W 29250 C-CLIP (8)
V 113W 35888 PAN HEAD SCREW (M4x8) BL 354W 13278 E-CLIP (1.5)
W 114W 27678 BIND HEAD SCREW (M3x6) BM 354W 15278 E-CLIP (2)
X 141W 27451 SETSCREW (M3x4) BN 354W 19278 E-CLIP (2.5)
Y 141W 35651 SETSCREW (M4x6) BP 354W 21254 RING KL (4)
Z 153W 15888 TAPPING SCREW (M4x8) BQ 354W 21278 E-CLIP (3)
AA 153W 16288 TAPPING SCREW (M4x12) BR 354W 24254 KL-CLIP (6)
AB 153W 17688 TAPPING SCREW (M3x6) BS 354W 24278 E-CLIP (4)
AC 153W 17888 TAPPING SCREW (M3x8) BT 354W 26278 E-CLIP (5)
AD 153W 18088 TAPPING SCREW (M3x10) BU 354W 27254 KL-CLIP (8)
AE 153W 27878 TAPPING SCREW (M3x8) BV 354W 27278 E-CLIP (6)
AF 153W 28078 TAPPING SCREW (M3x10) BW 354W 29278 E-CLIP (8)
AG 158W 27678 SCREW (M3x6) BX 180W 16878 WING SCREW
AH 158W 27688 ROUND SCREW ( M3x7) BY 113W 35678 SCREW (M4x6)
AJ 158W 27878 SCREW (M3x8) BZ 153W 27678 SCREW (M6x6)
AK 158W 28078 SCREW (M3x10) CA 271W 16050 DOWEL PIN (2x10)
AL 158W 35878 SCREW (M4x8) CB 112W 27659 SEMS SCREW (M3x6)
AM 220W 21278 FLANGE NUT (3) CC 158W 27663 SCREW (M3x6)
AN 251W 19278 WASHER (2.5) (t0.5) CD 113W 27551 SCREW (M3x5)
Version 1.2 2010/08 98. Screws

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98. Screws 5-136 Version 1.2
Table 1
Item PART NO. Description
CE 113W 16051 SCREW (M2x10)
CF 114W 27878 BIND HEAD SCREW (M3x8)
CG 113W 21778 SCREW (M3x18)
CH 113W 20698 ROUND SCREW ( M3x6)
CJ 153W 16088 TAPPING SCREW (M4x10)
CK 271W 21050 DOWEL PIN (2.5x10)
CL 158W 27888 ROUND SCREW ( M3x9)
CM 252W 29450 NYLON WASHER (8) (t1)
99.1 Paper 99.2 Environment
Table 1 Table 1
Paper A.C Environment A.C
1 J Paper 57B1 1 Problem Mishandling (covered by User Guide) 9081
2 JD Paper 57B2 2 Problem Mishandling (beyond User Guide) 9082
3 C2 Paper 57B3 3 Operational Error (covered by User Guide) 9083
4 Plain (XEROX) 5711 4 Operational Error (beyond User Guide) 9084
5 Plain (Other makers) 57B4 5 No Reproduction after Power ON/OFF 9085
6 Recycled Paper (XEROX) 5712 6 Interference with Peripheral 9086
7 Recycled Paper (Other makers) 57B5 7 Power at Customer Site 9087
8 Heavyweight 57B6 8 Not Reproduced at Call 9088
9 Tracing Paper 5714 9 No Reproduction after Power ON/OFF (Reproduced at Call) 9089
10 Transparency Paper (FX) 5713 10 Not Cause/Location Identified 908A
11 Transparency Paper (Other makers) 57B7
12 Tack Film 57B8
13 Labels 57B9
14 Postcard 57BB
15 Tab Stock Paper 57BC
16 Hole Punched Paper 57BD
17 Heavyweight 2 75BE
18 Heavyweight 1 Side 2 75BF
19 Heavyweight 2 Side 2 75BG
20 Coated Paper 75BH
21 Coated Paper Side 2 75BJ
Version 1.2 2010/08 99. Adjustment/Consumables Area Code List

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99. Adjustment/Consumables Area Code List 5-138 Version 1.2
99.3 Consumables 99.4 Electrical Adjustment

Table 1 Table 1
Consumables A.C Electrical Adjustment A.C
1 Toner (K) 409K 1 Side Regi Adjustment (Tray 1) 77B1
2 Toner (Y) 409Y 2 Side Regi Adjustment (Tray 2) 77B2
3 Toner (M) 409M 3 Side Regi Adjustment (Tray 3) 77B3
4 Toner (C) 409C 4 Side Regi Adjustment (Tray 4) 77B4
5 Side Regi Adjustment (MSI) 77B5
6 Lead Regi Adjustment (Tray 1) 77C5
10 Lead Regi Adjustment (MSI) 77C9
11 White Ref Adjustment 771M
12 IIT Calibration 7726
13 CCD Calibration 77CD
14 Light Axis Fluctuation Correction 77CE
15 ROS Write Timing 77F7
16 Border Erase Adjustment 77B6
17 Calibration 77B7
18 MAX SET UP (Image Quality Adjustment) 7720
19 ATC SENSOR SET UP 77B8
20 TRC Adjustment 77B9
21 ADC/AGC SETUP 77BB
22 Tone UP/DOWN Adjustment 77BC
23 Color Regi. Adjustment 77BD
24 NVM Initialization (IIT/IPS) 702A
25 NVM Initialization (SYS-System) 77BE
26 NVM Initialization (SYS-User) 702D
27 NVM Initialization (IOT) 77BF
28 NVM Initialization (ALL) 77BG
29 Lead Edge Border Erase Adjustment 77BH
30 Trail Edge Border Erase Adjustment 77BJ
31 Side Erase Adjustment 77BK
32 FS R/E Adjustment 77BL
33 SS R/E Adjustment 77BM
34 Temperature Adjustment 7751
35 Fixed R/E Change 77C1
36 Buzzer Level 77C2
37 Download (Reinstall) 77E1
38 Download (Version UP) 77E2
Table 1 99.5 Mechanical Adjustment
Electrical Adjustment A.C
Table 1
39 HDD Initialization (Partition 6) 77CQ
40 HDD Initialization (ALL) 77CT Mechanical Adjustment A.C
41 Finisher Folding Position Adjustment (Booklet) 77CV 1 Full/Harf Parallel Adjutment 1050
42 Finisher Folding Position Adjustment (Bi-Fold) 77CW 2 Finisher Booklet Folding Position Adjustment 1051
43 Other NVM Changes 7760
44 Other Diag. Adjustment 77BN
45 Auto Gradation Correction 77F1
46 ATC Sensor Setup 77F3
47 Tone Up/Down 77F5
48 Secondary Traansfer Output Adjustment 77F6

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Parts List
2010/08
99.6 Originals 99.7 Accessories Related

Table 1 Table 1
Originals A.C Accessories Related A.C
1 Photo Originals 572B 1 Accessories Related 80AA
2 Printed Originals 572C 2 EP-SV unit 80AB
3 Maps and Low Contrast Originals 572D 3 Cable between M/C and EP-SV 80AC
4 Paste-up Originals 572E 4 Cable between EP-SV and Related product 80AD
5 Dirty/areased Originals 572F 5 TEL line for EP-SV 80AE
6 Colored Originals 572G 6 AC Adaptor for EP-SV 80AF
7 Other Originals 572H 7 IC Card Gate 80AG
99.8 Fax 99.9 DMP/Network Functions Related
Table 1 Table 1
Fax A.C DMP/Network Functions Related A.C
1 Environmental Requirements 90AA 1 Use Environment 90AA
2 Remote Terminal Send & Receive 9010 2 DMP Function 9060
3 Remote Terminal Send 9011 3 Problems at remort station when data is sent (storage destination 9061
4 Remote Terminal Receive 9012 of Push-Scan etc, PC/server etc)
5 Communication Line 9020 4 Problems at sent station when data is received (PC/server etc) 9062
6 PSTN (NTT) 9021 5 Problems at Accounting Server *1(made by other than FX) 9063
7 Line for PBX only 9022 6 Problems at Authentication Server (Keroberos etc) 9064
8 Telephone/Handset 9023 7 Problems at Directory Server (LDAP etc) 9065
9 ISDN 9024 8 Problems at Timer Server 9066
10 Terminal Adapter 9025 9 Problems at Router 9067
11 Interference from Peripheral Device 9040 10 Problems at HUB 9068
12 Operator (Used only when a specific area cannot be identified) 9050 11 Problems at USB Device (Commercial item) 9069
13 OP Mishandling (Within User Guide) 9051 12 Problems at Memory Media (Commercial item) 906B
14 OP Mishandling (Beyond User Guide) 9052 13 Problems at Wireless LAN 906C
15 Operational Error (Within User Guide) 9053 14 Network-related Services SW *2 9070
16 Operational Error (Beyond User Guide) 9054 15 CentreWare Easy Operator 9071
16 CentreWare Easy Admin/Apeos Ware Easy Admin 9072
17 Job Flow Creation Tool 9073
18 CentreWareFlowService/ApeosWareFlowService 9074
19 CentreWareScanService 9075
20 DocuHouseAccouthgService/ApeosWareAccouthgService 9076
21 CentreWareDeviceService/ApeosWareDeviceService 9077
22 DocuSheare 9078
23 FreeFlow related (XDOD) 9079
24 Print/Scan Driver 907B
25 XDOM 907C
26 Apeos Ware Pool Service 907D
27 Including Encryption Transmission (SSL, S/MIME) Device Certifi- 907E
cate for Apeos
28 External Access Kit 906D

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Navi 1.1 Full System Navi 2.1 Processor 1of2
Version 1.2 2010/08 5.3 Parts Navigation

5-153
Parts List
2010/08
5.3 Parts Navigation 5-154 Version 1.2
Navi 2.2 Processor 2of2 Navi 2.3 IIT

Navi 2.4 3TM Navi 2.5 DADF
Version 1.2 2010/08 5.3 Parts Navigation

5-155
Parts List
2010/08
5.3 Parts Navigation 5-156 Version 1.2
Navi 2.6 TTM
Figure 1 j0ki50026
Chapter 6 General
6 General
6.1 Specification 6.3.6 NVM 701,702 Controller
6.1.1 Product Name/Product Code/Serial No................................................................. 5 6.3.6 NVM 701,702,709 Controller................................................................................. 119
6.1.2 Machine Dimension and Basis Weight.................................................................. 11
6.1.3 Installation Space .................................................................................................. 15 6.3.7 NVM 710 IISS
6.1.4 Levelness .............................................................................................................. 17 6.3.7 NVM 710 IISS........................................................................................................ 121
6.1.5 Electrical Specification .......................................................................................... 17 6.3.8 NVM 711 IISS
6.1.6 Installation Environment ........................................................................................ 21 6.3.8 NVM 711 IISS........................................................................................................ 125
6.1.7 WarmUp ................................................................................................................ 21
6.1.8 FCOT (First Copy Output Time) ............................................................................ 22 6.3.9 NVM 715 IISS
6.1.9 Copy Speed........................................................................................................... 22 6.3.9 NVM 715 IISS........................................................................................................ 139
6.1.10 Paper Tray Capacity............................................................................................ 25
6.1.11 Paper Size and Loading Orientation ................................................................... 26 6.3.10 NVM 716 IISS
6.1.12 Paper Weight....................................................................................................... 26 6.3.10 NVM 716 IISS...................................................................................................... 155
6.1.13 Automatic Duplex Print........................................................................................ 28
6.3.11 NVM 717 IISS
6.1.14 Output Tray Capacity .......................................................................................... 28
6.3.11 NVM 717 IISS...................................................................................................... 161
6.1.15 Remaining Paper Amount Detection ................................................................... 29
6.1.16 Resolution/Gradation........................................................................................... 29 6.3.12 NVM 719 IISS
6.1.17 Paper Selection ................................................................................................... 30 6.3.12 NVM 719 IISS...................................................................................................... 163
6.1.18 Image Loss.......................................................................................................... 31
6.1.19 Maximum Printable Area ..................................................................................... 31 6.3.13 NVM 720 Controller
6.1.20 Alignment Specification ....................................................................................... 32 6.3.13 NVM 720 Controller............................................................................................. 165
6.1.21 Controller Specification ....................................................................................... 34
6.1.22 Searchable PDF .................................................................................................. 35
6.3.14 NVM 730~4 Controller
6.1.23 FAX Specifications (FX Only).............................................................................. 37 6.3.14 NVM 730~4 Controller......................................................................................... 167
6.1.24 Power States Specifications................................................................................ 41 6.3.15 NVM 740_Mgr
6.2 Tools/Service Consumables/Consumables/Modification 6.3.15 NVM 740_Mgr ..................................................................................................... 169
6.2.1 Tools/Service Consumables 6.3.16 NVM 741_Drive_MQ

6.2.1.1 Tools................................................................................................................... 43 6.3.16 NVM 741_Drive_MQ ........................................................................................... 175
6.2.1.2 Service Consumables ........................................................................................ 43 6.3.17 NVM 742_PH
6.2.2 Consumables ........................................................................................................ 44 6.3.17 NVM 742_PH ...................................................................................................... 185
6.2.3 Modification ........................................................................................................... 45
6.3.18 NVM 744_Fuser
6.3.1 DC330 Input Component Check List 6.3.18 NVM 744_Fuser .................................................................................................. 227
6.3.1 DC330 Input Component Check List..................................................................... 47
6.3.19 NVM 745_Xfe
6.3.2 DC330 Output Component Check List 6.3.19 NVM 745_Xfer..................................................................................................... 231
6.3.2 DC330 Output Component Check List .................................................................. 59
6.3.20 NVM 746_Xfer
6.3.3 Analog Monitor Codes List 6.3.20 NVM 746_Xfer..................................................................................................... 253
6.3.3 DC140 Analog Monitor Codes List ........................................................................ 89
6.3.21 NVM 747_Xfer
6.3.4 DC135 HFSI List 6.3.21 NVM 747_Xfer..................................................................................................... 257
6.3.4 DC135 HFSI List ................................................................................................... 91
6.3.22 NVM 749_EXP
6.3.5 NVM 700 Controller 6.3.22 NVM 749_EXP .................................................................................................... 283
6.3.5 NVM 700 Controller............................................................................................... 95
Version 1.2 2010/08
6-1
General
General ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
6-2 Version 1.2
6.3.23 NVM 750_EXP 6.3.42 NVM 830 Controller

6.3.23 NVM 750_EXP .................................................................................................... 305 6.3.42 NVM 830 Controller............................................................................................. 423
6.3.24 NVM 751_Xero_Clean 6.3.43 NVM 840 Controller

6.3.24 NVM 751_Xero_Clean......................................................................................... 325 6.3.43 NVM 840 Controller............................................................................................. 425
6.3.25 NVM 752_Procon 6.3.44 NVM 848_849_850 Controller

6.3.25 NVM 752_Procon ................................................................................................ 337 6.3.44 NVM 848_849_850 Controller............................................................................. 427
6.3.26 NVM 753_Procon 6.3.45 NVM 855, 856, 857, 858, 859 Controller
6.3.26 NVM 753_Procon ................................................................................................ 341 6.3.45 NVM 855, 856, 857, 858, 859 Controller............................................................. 431
6.3.27 NVM 754_Procon 6.3.46 NVM 860,870,880,900,910,920 Controller

6.3.27 NVM 754_Procon ................................................................................................ 345 6.3.46 NVM 860,870,880,900,910,920 Controller.......................................................... 443
6.3.28 NVM 760_RegiCon 6.4 Service Mode

6.3.28 NVM 760_RegiCon.............................................................................................. 347
6.4.1 How to Use the Service Mode
6.3.29 NVM 762_Deve 6.4.1.1 UI Diagnostic Mode Structure ............................................................................ 455
6.3.29 NVM 762_Deve ................................................................................................... 349 6.4.1.2 How to Enter the CE Mode ................................................................................ 456
6.4.1.3 How to Exit from the CE Mode........................................................................... 458
6.3.30 NVM 766_IOT Remote 6.4.1.4 Printing Various Reports .................................................................................... 459
6.3.30 NVM 766_IOT Remote ........................................................................................ 351 6.4.1.5 Main Reports ...................................................................................................... 459
6.3.31 NVM 770 Controller 6.4.2 How to Use the DC Codes
6.3.31 NVM 770 Controller ............................................................................................. 357 6.4.2.1 Check Request / Repair Request (EP Service):
6.3.32 NVM 780 Controller DC003 (FX Only)............................................................................................................. 461
6.4.2.2 Used Parts Collection Notification: DC004 (FX Only) ........................................ 461
6.3.32 NVM 780 Controller ............................................................................................. 365
6.4.2.3 EP-DX Settings (EP Service) (FX Only)............................................................. 462
6.3.33 NVM 785 Controller 6.4.2.4 EP-BB Registration (EP Service) ....................................................................... 462
6.3.33 NVM 785, 790 Controller ..................................................................................... 369 6.4.2.5 DC129 System Registration Adjustment ............................................................ 465
6.4.2.6 DC131 NVM Read / Write .................................................................................. 466
6.3.34 NVM 790 Controller 6.4.2.7 DC330 Component Control (IO Check) ............................................................. 467
6.3.34 NVM 790 Controller ............................................................................................. 371 6.4.2.8 DC140 Analog Monitor (IO Check) .................................................................... 467
6.4.2.9 DC355 Initialize Hard Disk ................................................................................. 468
6.3.35 NVM 800 Controller
6.4.2.10 Software Options.............................................................................................. 468
6.3.35 NVM 800 Controller ............................................................................................. 375
6.4.2.11 Delete All Data ................................................................................................. 469
6.3.36 NVM 803 ~809 Controller 6.4.2.12 DC355 Hard Disk Failure Prediction Test (Sub System) ................................. 469
6.3.36 NVM 803 ~809 Controller.................................................................................... 379 6.4.2.13 DC527 ADF Independent Operation (Sub System) ......................................... 470
6.4.2.14 DC500 Blank Page Threshold Value (Sub System)......................................... 470
6.3.37 NVM 810 Controller 6.4.2.15 Signals Sending Test (Sub System/Fax Diagnostics) ...................................... 471
6.3.37 NVM 810 Controller ............................................................................................. 381 6.4.2.16 Relay On/Off Test (Sub System/Fax Diagnostics) ........................................... 472
6.4.2.17 DC612 Print Test Pattern ................................................................................. 472
6.3.38 NVM 820 Controller 6.4.2.18 DC945 White Reference Adjustment (MAX Setup/IIT Calibration) .................. 474
6.3.38 NVM 820 Controller ............................................................................................. 389
6.4.2.19 DC945 Optical Axis Correction (MAX Setup/IIT Calibration) ........................... 474
6.3.39 NVM 823 Controller 6.4.2.20 DC919 Color Balance Adjustment (MAX Setup) .............................................. 475
6.3.39 NVM 823 Controller ............................................................................................. 397 6.4.2.21 DC924 TRC Adjustment (MAX Setup) ............................................................. 475
6.4.2.23 DC937 Procon On / Off Print (MAX Setup) ...................................................... 476
6.3.40 NVM 825 Controller (FAX) (FX Only) 6.4.2.24 DC945 IIT Calibration (MAX Setup) ................................................................. 477
6.3.40 NVM 825 Controller (FAX) (FX Only) .................................................................. 401 6.4.2.25 DC950 ATC Sensor Setup (MAX Setup) ......................................................... 478
6.4.2.26 DC949 Default Developer ATC Setup.............................................................. 478
6.3.41 NVM 826 Controller (FAXmini) 6.4.2.27 DC991 Adjust Toner Density (MAX Setup/Tone Up / Down) ........................... 479
6.3.41 NVM 826 Controller (FAXmini) ............................................................................ 403 6.4.2.28 DC671 Regi Measurement Cycle (Registration) .............................................. 479
6.4.2.29 DC673 Registration Control Sensor Check Cycle............................................ 480 6.5.4.29 Bit 76 Description ............................................................................................. 521
6.4.2.30 DC675 Registration Control - Setup Cycle (Registration) ................................ 480 6.5.4.30 Bit 105~109 Description ................................................................................... 521
6.4.2.31 DC301 Initialize NVM ....................................................................................... 481 6.5.5 Troubleshooting of ISDN Communication(FX only) .............................................. 522
6.4.2.32 DC132 Machine ID / Billing Data (Adjustment / Others)................................... 481
6.4.2.33 DC135 Initialize HFSI Counter (Adjustment / Others) ...................................... 482 6.5.6 Super G3 Fax
6.4.2.34 DC118 Jam Counter (Faults) ........................................................................... 482 6.5.6.1 Super G3 Fax ..................................................................................................... 523
6.4.2.35 DC120 Failure Counter (Faults) ....................................................................... 483 6.5.6.2 V.8 CM/JM Signal............................................................................................... 524
6.4.2.40 DC122 Shutdown History (Faults).................................................................... 483 6.5.6.3 V.8 Operation / Auto Send ................................................................................. 525
6.4.2.41 DC912 2nd Transfer Voltage Offset Adjustment .............................................. 484 6.5.6.4 V.8 Operation/Manual Send ............................................................................... 526
6.4.2.42 ESS-related Hardware Diagnostic Function..................................................... 485 6.5.6.5 Troubleshooting of Super G3 Fax ...................................................................... 526
6.4.2.43 Software Upgrade (Device UI method) ............................................................ 492
6.4.2.44 Back Up Files / Restore Files ........................................................................... 492
6.4.2.45 Delete All Certificates/Initialize Settings ........................................................... 494
6.4.2.46 UI (Control Panel) Self Diagnosis Function...................................................... 494
6.5 Fax Related Information

6.5.1 Activity Report (User Mode) .................................................................................. 497
6.5.2 Activity Report (CE Mode)..................................................................................... 498
6.5.3 Protocol Monitor .................................................................................................... 498
6.5.4 Protocol Trace

6.5.4.1 Protocol Trace .................................................................................................... 506
6.5.4.2 FCF/FIF Description ........................................................................................... 507
6.5.4.3 Bit 7 Description ................................................................................................. 507
6.5.4.4 Bit 6 Description ................................................................................................. 508
6.5.4.5 Bit 16 Description ............................................................................................... 508
6.5.4.6 Bit 15 Description ............................................................................................... 509
6.5.4.7 Bit 14~11 Description ......................................................................................... 509
6.5.4.8 Bit 10 Description ............................................................................................... 510
6.5.4.9 Bit 9 Description ................................................................................................. 510
6.5.4.10 Bit 24, 32, 40, 48, 56, 64, 72, 80, 88, 96, 104, 112 Description ....................... 511
6.5.4.11 Bit 21~23 Description ....................................................................................... 511
6.5.4.12 Bit 19, 20 Description ....................................................................................... 512
6.5.4.13 Bit 17, 18 Description ....................................................................................... 512
6.5.4.14 Bit 31 Description ............................................................................................. 513
6.5.4.15 Bit 28 Description ............................................................................................. 513
6.5.4.16 Bit 27 Description ............................................................................................. 514
6.5.4.17 Bit 26 Description ............................................................................................. 514
6.5.4.18 Bit 25 Description ............................................................................................. 515
6.5.4.19 Bit 1, 3, 33~38, 47, 49~51, 53~55, 57, 59, 60, 62, 65~71, 73~75, 81~84, 87, 92~95, 97~99, 101,
102 Description ............................................................................................................... 515
6.5.4.20 Bit 46 Description ............................................................................................. 516
6.5.4.21 Bit 45 Description ............................................................................................. 517
6.5.4.22 Bit 44 Description ............................................................................................. 517
6.5.4.23 Bit 43 Description ............................................................................................. 518
6.5.4.24 Bit 42 Description ............................................................................................. 518
6.5.4.25 Bit 41 Description ............................................................................................. 519
6.5.4.26 Bit 79 Description ............................................................................................. 519
6.5.4.27 Bit 78 Description ............................................................................................. 520
6.5.4.28 Bit 77 Description ............................................................................................. 520
Version 1.2 2010/08

6-3
General
2010/08
6-4 Version 1.2
6.1.1 Product Name/Product Code/Serial No Table 3 Taiwan
6.1.1.1 IOT Product Name Product Code Main Unit Code
English-speaking countries DocuCentre-IV C3370 CP TC100397 TC100397

DocuCentre-IV C4470 CP TC100398 TC100398
Table 1 English-speaking countries DocuCentre-IV C5570 CP TC100399 TC100399
Product Name Product Code Main Unit Code ApeosPort-IV C2270 CPS TC100400 TC100400
DocuCentre-IV C2270 CP P TC100376 TC100376 ApeosPort-IV C3370 CPS TC100401 TC100401
DocuCentre-IV C2270 CP TC100377 TC100377 ApeosPort-IV C4470 CPS TC100402 TC100402
DocuCentre-IV C3371 CP P TC100437 TC100437 ApeosPort-IV C5570 CPS TC100403 TC100403
DocuCentre-IV C3370 CP P TC100378 TC100378 China

Table 4 China
Product Name Product Code Main Unit Code
ApeosPort-IV C2270 CPS P TC100382 TC100382 DocuCentre-IV C2270 CP TC100404 TC100404
ApeosPort-IV C2270 CPS TC100383 TC100383 DocuCentre-IV C3370 CPS TC100405 TC100405
ApeosPort-IV C3371 CPS P TC100439 TC100439 DocuCentre-IV C4470 CPS TC100406 TC100406
ApeosPort-IV C3371 CPS TC100440 TC100440 DocuCentre-IV C5570 CPS TC100407 TC100407
ApeosPort-IV C3370 CPS P TC100384 TC100384 ApeosPort-IV C2270 CPS TC100408 TC100408
ApeosPort-IV C3370 CPS TC100385 TC100385 ApeosPort-IV C3370 CPS TC100409 TC100409
Korea Options
Option Installation Conditions for Each Model

Table 2 Korea
Product Name Product Code Main Unit Code 1. ApeosPort-IV (APC C2270/C3371/C3370/C4470/C5570)
DocuCentre-IV C2270 CP TC100388 TC100388 Provided features and their prerequisites
DocuCentre-IV C3370 CP TC100389 TC100389 O: Option
DocuCentre-IV C4470 CP TC100390 TC100390 OU: User installation
DocuCentre-IV C5570 CP TC100391 TC100391 A: Extension System Memory (512MB)
ApeosPort-IV C2270 CPS TC100392 TC100392 B: Extension System Memory (1GB)
ApeosPort-IV C3370 CPS TC100393 TC100393 C: Fax Port Expansion Kit
ApeosPort-IV C4470 CPS TC100394 TC100394 D: Large Color Control Panel
ApeosPort-IV C5570 CPS TC100395 TC100395 E: Large Color Control Panel Installation Kit
F: Side Output Tray
Taiwan G: Image Extension Kit
H: Finisher B1
Table 3 Taiwan J: Condensation Prevention Installation Kit (For Scanning Section)
Product Name Product Code Main Unit Code K: Condensation Prevention Installation Kit (For Main Unit)
DocuCentre-IV C2270 CP TC100396 TC100396 L: Condensation Prevention Installation Kit (For Trays)
Version 1.2 2010/08 6.1 Specification

6-5
General
2010/08
6.1 Specification 6-6 Version 1.2
X: Not installable Table 5

25, 30, 35: C2270, C3371, C3370, 45, 55: C4470, C5570 ApeosPort
Table 5 Product Functions provided/overview of CPFS

Optional Product Name Code required installation options CPFS PCC
ApeosPort
Wing Table EC101481 Can be installed at the right or left O O
Product Functions provided/overview of CPFS side. Can be used to mount
Optional Product Name Code required installation options CPFS PCC accessories.
Options Attention Light II *6 EC100639 Light to notify the status of the MF OU OU
Automatic Document Feeder QC100060 Option for Platen device X X machine
Large Color Control Panel *1 EC101473 10.4 inch full color panel. ODEF ODEF Voice Assistant *4, 6 SXDA001A Voice-assisted operation guide OU OU
[Requires] Large Color Control Assist Handle *6 EC101037 Custom tool for closing the Platen OU OU
Panel Installation Kit, Side Tray Cover/Duplex Auto-Document
Large Color Control Panel EC101474 Required when installing the Large O O Feeder
Installation Kit Color Control Panel. Accessory Installation Kit A E9100097 The Stand (Large) used for O O
Extension System Memory EC101475 Extension System Memory X X installation of accessories. The
(512MB) *2 (512MB) for Platen. Installation Kit and the Harness are
Extension System Memory EC101476 Extension System Memory (1GB) O O common for AP/DC-III C3300G/
C3305G
(1GB) *2
Accessory Installation Kit B YR85 The Stand (Small) used for O O
Side Tray EC101477 For collated output. Required when O O
installation of accessories. The
installing the Large Color Control
Panel. Installation Kit and the Harness are
common for AP/DC-III C3300G/
Inner Output Tray *3 EC101478 For inner collated output. O O
C3305G
Finisher A1 A1QC10006 Stack, Sort, Staple (single, 50 25, 35: O 25, 35: O
IC Card Gate Installation Kit E9100062 The Stand used for installation of O O
sheets). For 25/35-sheet models. 45, 55: X 45, 55: X IC Card Gate. The Installation Kit
Finisher B1 QC100062 Stack, Sort, Staple (50 sheets). O O and the Harness are common for
Finisher B1 Center-binding Unit QC100044 For Finisher B1 O O AP/DC-III C3300G/C3305G
Finisher B1 2/4H Punch Unit QC100047 For Finisher B1 O O IC Card Gate Installation Kit EL200675 O O
Adapter
Finisher B1 2/3H Punch Unit QC100046 For Finisher B1 O O
(US Standard) Printer-related Options
Finisher C1 QC100063 Stack, Sort, Staple (50 sheets), O O Parallel Port EC101516 Parallel Port for local printing. O O
Punch (2H). Change Riser Card.
Center-binding Finisher C1 QC100064 Stack, Sort, Staple (50 sheets), O O Gigabit Ethernet PWB EC101517 PWB + Riser + Japanese Manual. O O
Punch (2H), Center Fold, Center Change Riser Card.
Bind. Emulation Kit *5, 6 EC101482 SW Key: Insert the Emulation OU OU
Finisher C1 2/3H Punch Unit EC101183 For Finisher C1 O O ROM to the Main Unit Program
(US Standard) ROM.
High Capacity Feeder (1 Level) QC100065 High Capacity Feeder (2000 O O AdobeR PostScriptR 3TM Kit EC101483 SW Key + Font ROM + CD: O O
Sheets) (Heisei 2 Font) *5 AdobeR PostScriptR 3TM Kit are
AdobeR PostScriptR 3TM Kit EC101484 included in the Emulation Kit O O
Annotation Kit EC101479 SW Key: A feature that adds and O O
outputs images (date, page, etc.) (Morisawa 2 Font) contents. For printing in High
Quality mode, it is recommended
that do not exist in the document.
that the memory be increased by
English Kit EC101480 User Guide and Control Panel O O
512MB or 1GB.
Cover
Table 5 Table 5
ApeosPort ApeosPort
Product Functions provided/overview of CPFS Product Functions provided/overview of CPFS

Optional Product Name Code required installation options CPFS PCC Optional Product Name Code required installation options CPFS PCC
Multi-language Font Kit *6 EC101145 CD ROM. Supports Unicode OU OU Internet Fax Kit EC101494 SW Key; Fax-HW is required from Standard Standard
(UTF8) output from SAP DMP2009 onwards.
infrastructure output system. [Requires] Fax Kit 2, Fax
Format supports English & (Standard)
Japanese. IP Fax (SIP) Kit EC101495 SW Key; SIP (Session Initiation O X
Memory Card Reader EC101485 FX Media Reader - single unit. O O Protcol) support and IP Fax T.38
[Requires] The print feature support.
requires SW Key Option. [Requires] Fax Kit 2, Fax (no
Media Print - Photo/Text Kit *6 EC101486 SW Key; Feature to print from OU OU feature provided)
Media and USB. Fax Port Expansion Kit EM100165 Dedicated option for the following X O
Scanner-related Options PCC Model and Set Product Code
Scanner Kit EC101487 SW Key Standard Standard G3 Expansion Port Kit EC101125 Dedicated option for the following X O
PCC Model and Set Product Code
Image Compression Kit EC101488 Supports Dual Color Scan O O
[Requires] Scanner Kit ISDN G3/G4 Expansion Port EM100167 PCC Model and Set Product Code X O
[Requires] Fax, Fax Port
E-mail Kit *6 EC101489 SW Key OU OU
[Requires] Scanner Kit Expansion Kit
External Access Kit *6 EC101490 SW Key OU OU Outside Line/Extension Kit EM100168 PCC Model and Set Product Code X O
[Requires] Fax
Searchable PDF Kit *6, 7 EC101491 SW Key OU OU
Security-related Options
[Requires] Scanner Kit, Image
Compression Kit Watermark Extension Kit *6 EC101496 SW Key: Feature to print hidden OU OU
text
USB Expansion Kit EC101492 USB Hub. For connecting with O O
Memory Card Reader. Data Security Kit *6 EC101497 SW Key: Deletes/encrypts all Hard OU OU
USB Memory Storage Kit *6 EC101493 SW Key; Feature for saving OU OU Disk data.
scanned documents in USB. Secure Watermark Kit *6 EC101498 SW Key: Feature to prevent OU OU
unauthorized copying
Fax-related Options
IC Card Customization Kit EC101499 SW Key; Merchandising of O O
Fax Kit 2 QC100066 Standard G3 Fax, Paperless Fax, Standard X
DMP2008 Exclusive Feature
Folder, Address Book, and Direct
Fax. Image-related Options
Fax Port Expansion Kit 2 EL200880 Required when the G3 Expansion O X Image Extension Kit EC101518 Displays thumbnails/preview. O O
Port Kit is installed. Required when installing the
[Requires] Fax Kit 2 Image Log Kit.
G3 Expansion Port Kit 2 *8 QL200073 [Requires] Fax Kit 2, Fax Port O X Image Log Kit EC101500 SW Key O O
Expansion Kit [Requires] Image Extension Kit
Handset EC100574 Required when the G3 Expansion O O Image Log Kit (Adobe EC101501 SW Key O O
Port Kit is installed. PostScriptR 3TM) [Requires] PS Kit
[Requires] Fax Kit 2, Fax Other options
Bypass Stamp Kit (Red) *6 EC101504 Bundled harness length and OU OU Condensation Prevention Kit EC100996 [Requires] Condensation O O
bracket renewed. (Scanning Section Heater) Prevention Installation Kit (For
[Requires] Fax Kit 2, Fax Scanning Section)

6-7
General
2010/08
Table 5 G: Image Extension Kit

ApeosPort H: Finisher B1
J: Condensation Prevention Installation Kit (For Scanning Section)
Product Functions provided/overview of CPFS
K: Condensation Prevention Installation Kit (For Main Unit)
Optional Product Name Code required installation options CPFS PCC
L: Condensation Prevention Installation Kit (For Trays)
Condensation Prevention Kit EC101531 [Requires] Condensation O O
X:: Not installable
(Main Unit Heater) Prevention Installation Kit (For
Main Unit)
Table 6
Condensation Prevention Kit EC100998 [Requires] Condensation O O
(Tray Heater) Prevention Installation Kit (For DocuCentre
Functions provided/
Trays)
Product overview of required CPFS
Condensation Prevention EC101502 O O Optional Product Name Code installation options PFS CPFS PCC
Installation Kit (For Scanning
Section) Options
Condensation Prevention Kit EC101531 Low Heater O O Automatic Document Feeder QC100060 Option for Platen device O Standard Standard
(2270/3370 Main Unit Heater) Large Color Control Panel *1 EC101473 10.4 inch full color panel. O O O
[Requires] Large Color
Condensation Prevention Kit EC101632 Hi Heater O O
Control Panel Installation
(4470/5570 Main Unit Heater)
Kit, Side Tray
Condensation Prevention EC101532 The one above is for the Main Unit O O
Installation Kit (For Trays) Large Color Control Panel EC101474 Required when installing O O O
Installation Kit the Large Color Control
Earthquake Preparedness Kit ZB38 Vendor Vendor
Panel.
Extension System Memory EC101475 Extension System O X X
*1: The Medium Color Control Panel and Large Color Control Panel cannot be installed together.
(512MB) *2 Memory (512MB) for
*2: There is one slot for system memory. When installing the Extension System Memory (512MB) Platen.
(Platen Model) or Extension System Memory (1GB), remove the Standard System Memory (512MB) Extension System Memory EC101476 Extension System O O O
before installing.
(1GB) *2 Memory (1GB)
*3: The Inner Output Tray, Finisher A1, Finisher B1, Finisher C1, and Center-binding Finisher C1
Side Tray EC101477 For collated output. O O O
cannot be installed together.
Required when installing
*4: Requires a separate voice generation software. the Large Color Control
*5: The Emulation Kit and Adobe PostScript 3TM Kit cannot be installed together. Panel.
*6: This product is to be installed by the customer. Inner Output Tray *3 EC101478 For inner collated output. O O O
*7: When the Searchable PDF Kit is installed, OCR processing is only possible during B/W binary Finisher A1 QC100061 Stack, Sort, Staple (single, 25, 35: O 25, 35: O 25, 35: O
scan. To perform OCR processing during color scan, the Image Compression Kit will also be 50 sheets). For 25/35- 45, 55: X 45, 55: X 45, 55: X
required. sheet models.
*8: Can be expanded up to 5 ports. Up to three lines can be connected and the number of ports Finisher B1 QC100062 Stack, Sort, Staple (50 O O O
indicates the number of channels that are available for communication. sheets).
2. DocuCentre-IV C2270/C3371/C3370/C4470/C5570 Finisher B1 Center-binding QC100044 For Finisher B1 O O O
Provided features and their prerequisites Unit
O: Option Finisher B1 2/4H Punch Unit QC100047 For Finisher B1 O O O
OU: User installation Finisher B1 2/3H Punch Unit QC100046 For Finisher B1 O O O
A: Extension System Memory (512MB) (US Standard)
B: Extension System Memory (1GB) Finisher C1 QC100063 Stack, Sort, Staple (50 O O O
sheets), Punch (2H).
C: Fax Port Expansion Kit
Center-binding Finisher C1 QC100064 Stack, Sort, Staple (50 O O O
D: Large Color Control Panel
sheets), Punch (2H),
E: Large Color Control Panel Installation Kit Center Fold, Center Bind.
F: Side Output Tray
Table 6 Table 6
DocuCentre DocuCentre
Functions provided/ Functions provided/
Product overview of required CPFS Product overview of required CPFS
Optional Product Name Code installation options PFS CPFS PCC Optional Product Name Code installation options PFS CPFS PCC
Finisher C1 2/3H Punch Unit EC101183 For Finisher C1 O O O IC Card Gate Installation Kit EL200675 O O O
(US Standard) Adapter
High Capacity Feeder (1 QC100065 High Capacity Feeder O O O Printer-related Options
Level) (2000 Sheets) Parallel Port EC101516 Parallel Port for local O O O
Annotation Kit EC101479 SW Key: A feature that O O O printing. Change Riser
adds and outputs images Card.
(date, page, etc.) that do Gigabit Ethernet PWB EC101517 PWB + Riser + Japanese O O O
not exist in the document. Manual. Change Riser
English Kit EC101480 User Guide and Control O O O Card.
Panel Cover Emulation Kit *5, 6 EC101482 SW Key: Insert the OU OU OU
Wing Table EC101481 Can be installed at the O O O Emulation ROM to the
right or left side. Can be Main Unit Program ROM.
used to mount AdobeR PostScriptR 3TM Kit EC101483 SW Key + Font ROM + O O O
accessories. (Heisei 2 Font) *5 CD: AdobeR PostScriptR
Attention Light II *6 EC100639 Light to notify the status of OU OU OU AdobeR PostScriptR 3TM Kit EC101484 3TM Kit are included in O O O
the MF machine (Morisawa 2 Font) the Emulation Kit
Voice Assistant *4, 6 SXDA001A Voice-assisted operation OU OU OU contents. For printing in
guide High Quality mode, it is
recommended that the
Assist Handle *6 EC101037 Custom tool for closing OU OU OU
the Platen Cover/Duplex memory be increased by
512MB or 1GB.
Auto-Document Feeder
Multi-language Font Kit *6 EC101145 CD ROM. Supports OU OU OU
Accessory Installation Kit A E9100097 The Stand (Large) used O O O
Unicode (UTF8) output
for installation of
accessories. The from SAP infrastructure
output system. Format
Installation Kit and the
supports English &
Harness are common for
AP/DC-III C3300G/ Japanese.
C3305G Memory Card Reader EC101485 FX Media Reader - single O O O
unit. [Requires] The print
Accessory Installation Kit B YR85 The Stand (Small) used O O O
feature requires SW Key
for installation of
accessories. The Option.
Installation Kit and the Media Print - Photo/Text Kit *6 EC101486 SW Key; Feature to print OU OU OU
Harness are common for from Media and USB.
AP/DC-III C3300G/ Scanner-related Options
C3305G Scanner Kit *6 EC101487 SW Key OU X X
IC Card Gate Installation Kit E9100062 The Stand used for O O O Image Compression Kit EC101488 Supports Dual Color Scan O O O
installation of IC Card [Requires] Scanner Kit
Gate. The Installation Kit
E-mail Kit *6 EC101489 SW Key OU OU OU
and the Harness are
[Requires] Scanner Kit
common for AP/DC-III
C3300G/C3305G External Access Kit EC101490 SW Key X X X

6-9
General
2010/08
Table 6 Table 6
DocuCentre DocuCentre
Functions provided/ Functions provided/
Product overview of required CPFS Product overview of required CPFS
Optional Product Name Code installation options PFS CPFS PCC Optional Product Name Code installation options PFS CPFS PCC
Searchable PDF Kit EC101491 SW Key OU OU OU ISDN G3/G4 Expansion Port EM100167 PCC Model and Set X X O
[Requires] Scanner Kit, Product Code [Requires]
Image Compression Kit Fax, Fax Port Expansion
USB Expansion Kit EC101492 USB Hub. For connecting O O O Kit
with Memory Card Outside Line/Extension Kit EM100168 PCC Model and Set X X O
Reader. Product Code [Requires]
USB Memory Storage Kit *6 EC101493 SW Key; Feature for OU OU OU Fax
saving scanned Security-related Options
documents in USB. Watermark Extension Kit *6 EC101496 SW Key: Feature to print OU OU OU
Fax-related Options hidden text
Fax Kit 2 QC100066 Standard G3 Fax, O Standard X Data Security Kit *6 EC101497 SW Key: Deletes/encrypts OU OU OU
Paperless Fax, Folder, all Hard Disk data.
Address Book, and Direct Secure Watermark Kit *6 EC101498 SW Key: Feature to OU OU OU
Fax. prevent unauthorized
Fax Port Expansion Kit 2 EL200880 Required when the G3 O O X copying
Expansion Port Kit is IC Card Customization Kit EC101499 SW Key; Merchandising X X X
installed. of DMP2008 Exclusive
[Requires] Fax Kit 2 Feature
G3 Expansion Port Kit 2 *8 QL200073 [Requires] Fax Kit 2, Fax O O X Image-related Options
Port Expansion Kit
Image Extension Kit EC101518 Displays thumbnails/ O O O
Handset EC100574 Required when the G3 O O O preview. Required when
Expansion Port Kit is installing the Image Log
installed. Kit.
[Requires] Fax Kit 2, Fax
Image Log Kit EC101500 SW Key X X X
Bypass Stamp Kit (Red) *6 EC101504 Bundled harness length OU OU OU [Requires] Image
and bracket renewed. Extension Kit
[Requires] Fax Kit 2, Fax Image Log Kit (Adobe EC101501 SW Key X X X
Internet Fax Kit *6 EC101494 SW Key; Fax-HW is OU OU OU PostScriptR 3TM) [Requires] PS Kit
required from DMP2009
Other options
onwards.
Condensation Prevention Kit EC100996 [Requires] Condensation O O O
(Scanning Section Heater) Prevention Installation Kit
IP Fax (SIP) Kit EC101495 SW Key; SIP (Session O O X (For Scanning Section)
Initiation Protcol) support
Condensation Prevention Kit EC101531 [Requires] Condensation O O O
and IP Fax T.38 support.
(Main Unit Heater) Prevention Installation Kit
(no feature provided) (For Main Unit)
Fax Port Expansion Kit EM100165 Dedicated option for the X X O Condensation Prevention Kit EC100998 [Requires] Condensation O O O
(Tray Heater) Prevention Installation Kit
following PCC Model and
(For Trays)
Set Product Code
Condensation Prevention EC101502 O O O
G3 Expansion Port Kit EC101125 Dedicated option for the X X O
following PCC Model and Installation Kit (For Scanning
Section)
Set Product Code
Table 6 6.1.2 Machine Dimension and Basis Weight
DocuCentre • ApeosPort/DocuCentre-IV C2270/C3371/C3370/C4470/C5570
Functions provided/
Product overview of required CPFS The following are the sizes and weights of the individual products:(excluding toner)
Optional Product Name Code installation options PFS CPFS PCC 6.1.2.1 Machine Size
Condensation Prevention Kit EC101531 Low Heater O O O
(2270/3370 Main Unit Heater) Table 1
Condensation Prevention Kit EC101632 Hi Heater O O O Configuration Machine Size (mm)
(4470/5570 Main Unit Heater)
Product Configuration UI IN OUT Width Depth Height
Condensation Prevention EC101532 The one above is for the O O O
Installation Kit (For Trays) Main Unit Standard (Platen) Model Horizontal PLTN None 640 685 1040.5
Earthquake Preparedness Kit ZB38 Vendor Vendor Vendor Standard (DADF) Model (8.5") DADF None 640 685 1127.3
A1-Fin Model A1-Fin 662.6 685 1127.3
*1: The Medium Color Control Panel and Large Color Control Panel cannot be installed together. B1-Fin Model B1-Fin 1182 685 1127.3
*2: There is one slot for system memory. When installing the Extension System Memory (512MB) B1-Fin/Booklet 1182 695 1127.3
(Platen Model) or Extension System Memory (1GB), remove the Standard System Memory C1-Fin Model C1-Fin 1364.1 685 1127.3
(512MB) before installing.
C1-Fin/Booklet 1515.7 685 1127.3
*3: The Inner Output Tray, Finisher A1, Finisher B1, Finisher C1, and Center-binding Finisher C1
HCF/C1-Fin Model C1-Fin 1681.1 685 1127.3
cannot be installed together.
C1-Fin/Booklet 1832.7 685 1127.3
*4: Requires a separate voice generation software.
*5: The Emulation Kit and Adobe PostScript 3TM Kit cannot be installed together.
Vertical UI Model Vertical DADF None 965.1 685 1404.6
*6: This product is to be installed by the customer.
(10.4")
*7: When the Searchable PDF Kit is installed, OCR processing is only possible during B/W binary
scan. To perform OCR processing during color scan, the Image Compression Kit will also be
required. 6.1.2.2 Machine Weight
*8: Can be expanded up to 5 ports. Up to three lines can be connected and the number of ports 1. Measurement Conditions
indicates the number of channels that are available for communication. Not inclusive of options, Output Tray, Paper, New Toner Cartridges (2.7kg). Inclusive of Power Cord.
Table 2
Main Unit of Configuration Weight
DocuCentre-IV C2270P/C3371P/C3370P [Platen/3TM] 126kg or less
ApeosPort/DocuCentre-IV C2270/C3371/C3370 [DADF/3TM] (with Fax) 133kg or less
DocuCentre-IV C4470P [Platen/3TM] 129kg or less
ApeosPort/DocuCentre-IV C4470/C5570 [DADF/3TM] (with Fax) 136kg or less
2. Weight of Options
Table 3
Option Name Weight Option Name Weight
DADF (PF2.01) 7.5kg or less Finisher C1 (H-Tra inside) 60kg or less
Face Up Tray 0.6kg Finisher C1/Booklet (H-Tra inside) 90kg or less
3TM [For C2270/C3371/ 34.2kg HCF 29kg
C3370]

6-11
General
2010/08
Table 3 6.1.2.3 List of Machine Sizes and Weights for Standard Configuration
Option Name Weight Option Name Weight
Table 4
3TM [For C4470/5570] 34.2kg Vertical UI (difference with Horizontal UI, Wing 6.1kg
inside) Product Name Machine Size (W x D x H mm) Weight (kg)
Finisher A1 12kg Fax-mini 1.1kg DC-IV C2270/C3371/C3370 (With Platen) 640mm x 685mm x 1040.5mm 126 kg or less
Finisher B1 (H-Tra inside) 28kg Platen Cover 1.7g C4470 (With Platen) 640mm x 685mm x 1040.5mm 129kg
Booklet (For Finisher B1) 9.2kg Inner Tray 0.8kg AP/DC-IV C2270/C3371/C3370/C4470/ 640mm x 685mm x 1127.3mm C2270/C3371/
Punch (For Finisher SB) 0.7kg C5570 (With DADF) C3370 133kg or
less
C4470/C5570
136kg or less
AP/DC-IV C2270/C3371/C3370 (With 662.6mm x 685mm x 1127.3mm 145kg or less
Finisher A1)
AP/DC-IV C2270/C3371/C3370/C4470/ 1182mm x 685mm x 1127.3mm C2270/C3371/
C5570 (With Finisher B1) C3370 161kg or
less
C4470/C5570
164kg or less
AP/DC-IV C2270/C3371/C3370/C4470/ 1182mm x 695mm x 1127.3mm C2270/C3371/
C5570 (With Finisher B1 + Booklet) C3370 170.2kg or
less
C4470/C5570
173.2kg or less
AP/DC-IV C2270/C3371/C3370/C4470/ 1681.1mm x 685mm x 1127.3mm C2270/C3371/
C5570 (With Finisher C1) C3370 193kg or
less
C4470/C5570
196kg or less
C5570 (With Finisher C1 + Booklet) C3370 223kg or
less
C4470/C5570
226kg or less
C5570 (With HCF/Finisher C1) C3370 222kg or
less
C4470/C5570
225kg or less
C5570 (With HCF/Finisher C1 + Booklet) C3370 252kg or
less
C4470/C5570
255kg or less
6.1.2.3 Detailed Machine Sizes for Standard Configuration

• DC-IV C2270/C3371/C3370 (With Platen)
(640 x 685 x 1040.5mm), 126kg or less (Figure 1)
• C4470 (With Platen)
(640 x 685 x 1040.5mm), 129kg or less (Figure 1)
Figure 3 j0ki61002
• AP/DC-IV C2270/C3371/C3370/C4470/C5570 (With Finisher B1)

Figure 1 j0ki61000 1182 x 685 x 1127.3mm, C2270/C3371/C3370 159.9kg or less / C4470/C5570 162.9kg or less
(Figure 4)
• AP/DC-IV C2270/C3371/C3370/C4470/C5570 (With DADF)
640 x 685 x 1127.3mm, C2270/C3371/C3370 133kg or less / C4470/C5570 136kg or less (Figure 2)
Figure 4 j0ki61003
• AP/DC-IV C2270/C3371/C3370/C4470/C5570 (With Finisher B1 + Booklet)

Figure 2 j0ki61001
1182 x 695 x 1127.3mm, C2270/C3371/C3370 169.1kg or less / C4470/C5570 172.1kg or less
(Figure 5)
• AP/DC-IV C2270/C3371/C3370 (With Finisher A1)
662.6 x 685 x 1127.3mm, 145kg or less (Figure 3)

6-13
General
2010/08
• AP/DC-IV C2270/C3371/C3370/C4470/C5570 (With Finisher C1) • AP/DC-IV C2270/C3371/C3370/C4470/C5570 (With HCF/Finisher C1)
1364.1 x 685 x 1127.3mm, C2270/C3371/C3370 193kg or less / C4470/C5570 196kg or less 1681.1 x 685 x 1127.3mm, C2270/C3371/C3370 222kg or less / C4470/C5570 225kg or less
(Figure 6) (Figure 8)
• AP/DC-IV C2270/C3371/C3370/C4470/C5570 (With Finisher C1 + Booklet) • AP/DC-IV C2270/C3371/C3370/C4470/C5570 (With HCF/Finisher C1 + Booklet)
1515.7 x 685 x 1127.3mm, C2270/C3371/C3370 223kg or less / C4470/C5570 226kg or less 1832.7 x 685 x 1127.3mm, C2270/C3371/C3370 252kg or less / C4470/C5570 255kg or less
(Figure 7) (Figure 9)
6.1.3 Installation Space
• DC-IV C2270/C3371/C3370/C4470 (With Platen)
Installation Space (W x D): 1216mm x 1608.2mm
Figure 9 j0ki61008
Figure 1 j0ki61009
• AP/DC-IV C2270/C3371/C3370/C4470/C5570 (With DADF)

Figure 2 j0ki61010
• AP/DC-IV C2270/C3371/C3370 (With Finisher A1)


6-15
General
2010/08
• AP/DC-IV C2270/C3371/C3370/C4470/C5570 (With Finisher B1 + Booklet) • AP/DC-IV C2270/C3371/C3370/C4470/C5570 (With HCF/Finisher C1 + Booklet)
Installation Space (W x D): 1786mm x 1608.2mm Installation Space (W x D): 2128.4mm x 1608.2mm (without Booklet)
2187.7mm x 1608.2mm (with Booklet)
Figure 4 j0ki61012
Figure 6 j0ki61014
• AP/DC-IV C2270/C3371/C3370/C4470/C5570 (With Finisher C1 + Booklet)
Installation Space (W x D): 2012.4mm x 1608.2mm (without Booklet) Max Floor Weight Capacity (Reference value): 288kg
2071.7mm x 1608.2mm (with Booklet)
= Main Unit [50/55] (TTM) + Vertical UI + C-Fin/Booklet + F/UTray + HCF + Toner x4 + [Margin *1] (5% of
total weight)
=(136+(43.1-34.2)+6.1+90+0.6+0.7+29+2.7)*1.05=288
*1) Including ESS OPT, etc.

6.1.4 Levelness 6.1.5 Electrical Specification
As long as the machine is operated when it is within 5mm at the front and rear and 10mm at the left and • Electrical Specification
right from the installation floor, malfunctions should not occur.
Table 1 Electrical Specification
Source Voltage
Applicable Area (V) Frequency (Hz)
Japan 100V +/-10% 50/60+/-3%
TFX 110V +/-10% 60+/-3%
FXA/FXNZ/FXS/FXM/PFX/THFX/ 240V +10% 50/60+/-3%
FXK/FXHK/ICO 220V -10%
FXCL 220V +/-10% 50+/-3%
• Maximum power consumption

Power consumption with full system.
Table 2 Maximum power consumption

Power
Consumption
Applicable Area Voltage (V) (VA)
Japan 100V 1500VA or less
TFX 110V 1650VA or less
FXA/FXNZ/FXS/FXM/PFX/THFX/ 240V 2400VA or less
FXK/FXHK/ICO 220V 2200VA or less
FXCL 220V 2200VA or less
Table 3 <Reference> Low Power Mode Power (Japan = CPFS machine, AP/China = CPS
machine): Energy Star Exempt
3030/3535
2525 machine machine 4545 machine 5055 machine
Japan (100V) approx. 52W approx. 52W approx. 71W approx. 71W
AP/China (115V) approx. 50W approx. 50W approx. 68W approx. 68W
AP/China (230V) approx. 50W approx. 50W approx. 68W approx. 68W
Table 4 <Reference> Standby Power (Japan = CPFS machine, AP/China = CPS machine):
Energy Star Exempt
3030/3535
2525 machine machine 4545 machine 5055 machine
Japan (100V) 80W or less 80W or less 130W or less 130W or less
AP/China (115V) 80W or less 80W or less 130W or less 130W or less
AP/China (230V) 80W or less 80W or less 130W or less 130W or less

6-17
General
2010/08
• Noise: represents acoustic power level
Table 5 [C2270 (C3371/C3370)]

C2270 C3371/C3370
When When
Standby running Standby running
Main Unit 3.7 3.7 3.7 3.7
Full System 6.5 7.2 6.7 7.3
Table 6 [C4470 (C5570)]

C4470 C5570
When When
Standby running Standby running
Main Unit 4.0 4.0 4.0 4.0
Full System 6.9 7.5 7.05 7.6
Reference > List of Power States
Table 7 List of Power States

(Breaker Main Power
Name OFF) OFF Sub Power OFF Sleep Low Power *4 Standby Running
Only the ESS OS is
running. The UI/IIT/IOT/ The UI/IIT/IOT are Operating states
Fax are OFF and Fax OFF to minimize The UI is OFF to A state that can such as: data
call/print receive are not energy minimize energy quickly transition receiving/image
Modes Status available consumption consumption to Running creation/recording
State of Switches Breaker SW OFF ON ON ON ON ON ON
Main Power SW OFF OFF ON ON ON ON ON
Power SW OFF OFF OFF ON ON ON ON
ESS ESS State OFF OFF Sleep (CPU OFF) Sleep or Sleep Standby Standby Run
(CPU OFF)
ESS FAN OFF OFF ** ** ** ** **
Ethernet OFF OFF OFF ON ON ON ON
USB 5V OFF OFF OFF OFF ON ON ON
USB 5V FAX OFF OFF OFF *2 ON ON ON ON
(IPS) IPS OFF OFF OFF OFF ON ON ON
IOT 5V Standby *1 OFF OFF ON *2 ON ON ON ON
5V/24V (IOT) OFF OFF OFF OFF ON ON ON
MCU OFF OFF OFF OFF ON ON ON
Fuser OFF OFF OFF OFF *H: 60°C (approx. *H: 120°C (approx. 170°C *8
average of 5W) average of 30W)
*L: OFF *L: OFF
NOHAD FAN *5 OFF OFF OFF OFF Enabled Enabled Enabled
Regi Heater (10W) OFF OFF OFF OFF Enabled Enabled OFF
IOT Condensation Prevention OFF OFF Enabled Enabled OFF OFF OFF
Heater (32W)
Accessory AC OFF OFF OFF OFF ON ON ON
PSW AC OFF OFF ON ON ON Usage restricted Usage restricted
(Tray) 3TM/TTM OFF OFF OFF OFF ON ON ON
Tray Heater (**W) ** OFF OFF Enabled Enabled OFF OFF OFF
HCF OFF OFF OFF OFF ON ON ON
(OUT) Finisher AC OFF OFF OFF OFF ON ON ON
UI LCD OFF OFF OFF OFF OFF ON ON
LED OFF OFF Enabled Enabled Enabled Enabled Enabled
IIT IIT 24V (3, 5, 11) OFF OFF OFF OFF ON ON ON
DADF OFF OFF OFF OFF ON ON ON ON ON
IIT Condensation Prevention OFF OFF Enabled Enabled OFF OFF OFF
Heater (20W)

6-19
General
2010/08
Table 7 List of Power States

(Breaker Main Power
Name OFF) OFF Sub Power OFF Sleep Low Power *4 Standby Running
Only the ESS OS is

running. The UI/IIT/IOT/ The UI/IIT/IOT are Operating states
Fax are OFF and Fax OFF to minimize The UI is OFF to A state that can such as: data
call/print receive are not energy minimize energy quickly transition receiving/image
Modes Status available consumption consumption to Running creation/recording
FAX 5V Standby 5V/24V (IOT) OFF OFF OFF *2 ON (Call available) ON ON ON
OFF OFF OFF OFF ON ON ON
Function Print Fax receive Scan output OFF OFF OFF Enabled *6 Enabled *6 Enabled Enabled
Copy Scan OFF OFF OFF OFF OFF Enabled Enabled
CWI OFF OFF OFF Limited *3 Enabled Enabled Enabled
SMIB
AST
Main Usage Leakage All Power Energy saving state with Energy saving state Energy Saver All features such as Process is running
prevention OFF condensation prevention where Print & Fax recovery from Copy, etc are
can be received accessory (2009-2a usable
and later)
** Under hearing (TBD)
*1 When AC is supplied to the LVPS, this is usually ON and supplying to ESS & Fax
*2 As the Fax Voltage increases at USB OFF and Standby ON, for this product, the Fax Power Supply is
turned OFF
*3 Although the IOT State is the one conveyed before entering Energy Saver, the Paper/Toner
replenishment during Sleep is not reflected
*4 The factory settings is transition straight to Sleep without going through Low Power
*5 As many Fans have complicated specs, the details are documented separately
*6 When these instructions are received, immediately transition to Ready/Run
*7 This spec is for C4470/C5570 only (it is OFF in C2270/C3370)
*8 In case of C4470/C5570 Heavyweight Full Color (Max)
*H C4470/C5570
*L C2270/C3370
6.1.6 Installation Environment 6.1.7 WarmUp
The machine can be operated under the following operating conditions: Measurement Conditions: Temperature 20°C, Humidity 65%). Toner Recovery and Setup Cycle are not
included.
• Temperature: 10 to 28°C
• Humidity: 15 to 85% Table 1
• Altitute: 0m to 2500m After Power After Sleep Mode is After Low Power Mode is
Config AC ON cancelled cancelled *
C2270/C3371/C3370 100V 28sec or less 10sec or less 10sec or less
C4470/C5570 100V 28sec or less 15sec or less 10sec or less
*: When the Low Power Mode is cancelled one hour after it is initiated. However, as the factory settings
sets Low Power to 1min and Sleep to 1min, the transtion to Low Power and Sleep will be simultaneous,
resulting in the appearance of direct transition to Sleep.

6-21
General
2010/08
6.1.8 FCOT (First Copy Output Time) 6.1.9 Copy Speed

The FPOT (First Print Output Time) is defined as follows. Copy CPM is defined as follows:
The time that is required since the [Start] button is pressed until the first paper is output from the machine. For output to the Face Down Tray, the time taken between the output of the tail edge of the 1st sheet until
the output of the tail edge of the 11th sheet is defined as t seconds, the number of sheets that are printed
<Prerequisite> within 1 minute can be calculated by the formula [60/t x 10]. The numerical value for Duplex is IPM
(Images Per Minute).
Platen document, ratio: 100%, Tray: No. 1, Paper: A4 LEF, 1 Sided copy, Face Down Tray
For 2 Sided Copy: Calculate by the formula [60/t x 20].
Table 1 [C5570]
Limitation: This does not include the time for settings/cleaning/sagging.
Document Set Output
No. Platen/DADF Tray Priority Mode BW FC
NOTE: *1: Labels have the same productivity rate as Heavyweight.
1 Platen Exit 1 BW priority 3.7sec or less 6.5sec or less
NOTE: *2: If the paper size is automatically detected at the MSI, printing is performed with the
2 Platen Exit 1 Color priority 5.0sec or less 5.2sec or less
productivity appropriate for that paper size.
3 DADF Exit 1 BW priority 5.2sec or less 6.4sec or less
4 DADF Exit 1 Color priority 5.2sec or less 6.4sec or less NOTE: *3: If automatic recognition of paper size is in operation, the very first sheet will be printed at the
same productivity rate as A3 S or 17". After performing the cleaning of the 2nd BTR right after that, the
Table 2 [C4470] second sheet onwards will be printed at the productivity rate of the paper sized determined from the first
sheet.
Document Set Output
No. Platen/DADF Tray Priority Mode BW FC [C5570] (FC/BW)
1 Platen Exit 1 BW priority 4.4sec or less 7.0sec or less • Tray Feed/Exit 1 Output
2 Platen Exit 1 Color priority 5.7sec or less 5.7sec or less Unit: 1 Sided: cpm, 2 Sided: ipm
4 DADF Exit 1 Color priority 5.7sec or less 6.8sec or less Table 1
Heavyweight 1 Heavyweight 2
Table 3 [C3371/C3370] Paper Size Plain 1 Sided Plain 2 Sided Sided Sided
Document Set Output A4 L 50/55 50/55 32/32 32/32
No. Platen/DADF Tray Priority Mode BW FC 8.5 x 11 L
1 Platen Exit 1 BW priority 4.9sec or less 7.7sec or less B5 L
2 Platen Exit 1 Color priority 6.3sec or less 6.4sec or less A4 S 36/39 36/39 25/25 25/25
8.5 x 11 S
B4 29/32 19/21 20/20 15/15
4 DADF Exit 1 Color priority 6.8sec or less 8.3sec or less
8.5 x 13 S
8.5 x 14 S
Table 4 [C2270]
A3 S 25/27 18/19 17/17 13/13
Document Set Output 11 x 17 S
No. Platen/DADF Tray Priority Mode BW FC 12 x 18 S 25/27 17/19 17/17 13/13
1 Platen Exit 1 BW priority 6.6sec or less 10.0sec or less 12 x 19 S
2 Platen Exit 1 Color priority 8.0sec or less 8.7sec or less SRA3
4 DADF Exit 1 Color priority 8.5sec or less 10.7sec or less • When using the MSI
Unit: 1 Sided: cpm, 2 Sided: ipm Unit: 1 Sided: cpm, 2 Sided: ipm
Table 2 Table 4
Heavyweight 1 Heavyweight 2 Heavyweight 1 Heavyweight 2
Paper Size Plain 1 Sided Plain 2 Sided Sided Sided Paper Size Plain 1 Sided Plain 2 Sided Sided Sided
A4 L 43/47 43/47 32/32 32/32 A4 L 40/40 40/40 32/32 32/32
8.5 x 11 L 8.5 x 11 L
B5 L B5 L
A4 S 34/38 34/38 25/25 25/25 A4 S 31/31 31/31 25/25 25/25
8.5 x 11 S 8.5 x 11 S
B4 S 29/32 19/21 20/20 15/15 B4 S 26/26 17/17 20/20 15/15
8.5 x 13 S 8.5 x 13 S
8.5 x 14 S 8.5 x 14 S
A3 S 25/27 18/19 17/17 13/13 A3 S 22/22 15/15 17/17 13/13
11 x 17 S 11 x 17 S
12 x 18 S 23/26 17/18 17/17 13/13 12 x 18 S 21/21 15/15 17/17 1313
12 x 19 S 12 x 19 S
SRA3 SRA3
[C4470] (FC/BW) [C3371] (FC/BW)
• Tray Feed/Exit 1 Output • Tray Feed/Exit 1 Output

Table 3 Table 5
A4 L 45/45 45/45 32/32 32/32 A4 L 30/30 30/30 25/25/ 25/25
8.5 x 11 L 8.5 x 11 L
B5 L B5 L
A4 S 32/32 32/32 25/25 25/25 A4 S 23/23 23/23 19/19 19/19
8.5 x 11 S 8.5 x 11 S
B4 S 26/26 17/17 20/20 15/15 B4 S 20/20 12/12 16/16 9.9/9.9
8.5 x 13 S 8.5 x 13 S
8.5 x 14 S 8.5 x 14 S
A3 S 22/22 15/15 17/17 13/13 A3 S 17/17 11/11 14/14 9.0/9.0
11 x 17 S 11 x 17 S
12 x 18 S 22/22 15/15 17/17 13/13 12 x 18 S 15/15 10/10 12/12 8.3/8.3
12 x 19 S 12 x 19 S
SRA3 SRA3
• When using the MSI • When using the MSI

6-23
General
2010/08
Table 6 Table 8
A4 L 26/26 27/27 24/24 24/24 A4 L 30/30 32/32 24/24 24/24
8.5 x 11 L 8.5 x 11 L
B5 L B5 L
A4 S 21/21 21/21 19/19 19/19 A4 S 24/24 25/25 19/19 19/19
8.5 x 11 S 8.5 x 11 S
B4 S 18/18 11/11 16/16 9.8/9.8 B4 S 21/21 13/13 16/16 9.8/9.8
8.5 x 13 S 8.5 x 13 S
8.5 x 14 S 8.5 x 14 S
A3 S 15/15 10/10 14/14 8.9/8.9 A3 S 18/18 12/12 14/14 8.9/8.9
11 x 17 S 11 x 17 S
12 x 18 S 14/14 9/9 12/8.2 12/8.2 12 x 18 S 16/16 11/11 12/12 8.2/8.2
12 x 19 S 12 x 19 S
SRA3 SRA3
[C3370] (FC/BW) [C2270] (FC/BW)
• Tray Feed/Exit 1 Output • Tray Feed/Exit 1 Output

Table 7 Table 9
A4 L 35/35 35/35 25/25/ 25/25 A4 L 25/25 25/25 15/25 15/25
8.5 x 11 L 8.5 x 11 L
B5 L B5 L
A4 S 27/27 27/27 19/19 19/19 A4 S 19/19 19/19 12/19 12/19
8.5 x 11 S 8.5 x 11 S
B4 S 23/23 14/14 16/16 9.9/9.9 B4 S 16/16 9.9/9.9 10/16 6.5/9.9
8.5 x 13 S 8.5 x 13 S
8.5 x 14 S 8.5 x 14 S
A3 S 20/20 13/13 14/14 9.0/9.0 A3 S 14/14 9.0/9.0 8.0/14 5.7/9.0
11 x 17 S 11 x 17 S
12 x 18 S 18/18 12/12 12/12 8.3/8.3 12 x 18 S 12/12 8.3/8.3 7.0/12 4.3/8.3
12 x 19 S 12 x 19 S
SRA3 SRA3
• When using the MSI • When using the MSI

Unit: 1 Sided: cpm, 2 Sided: ipm 6.1.10 Paper Tray Capacity
Table 10 Paper tray capacity
Heavyweight 1 Heavyweight 2 The no. of sheets that can be accommodated in each tray is as follows:
Paper Size Plain 1 Sided Plain 2 Sided Sided Sided
A4 L 24/24 24/24 14/24 15/24 Table 1
8.5 x 11 L Tray Capacity Large Size (Standard)
B5 L
Standard Tray (FX/AP) 560 sheets (P paper) 297mm x 431.8mm
A4 S 19/19 19/19 12/19 12/19
3TM (FX/AP) 560 sheets (P paper) 320mm x 457.2mm
8.5 x 11 S
Tray 2
B4 S 16/16 9.8/9.8 9.7/16 6.4/9.8
Tray 3
8.5 x 13 S Tray 4
8.5 x 14 S
TTM (AP)
A3 S 14/14 8.9/8.9 7.8/14 5.7/8.9
Tray 2 560 sheets (P paper) SRA3 S, 12 x 18 S
11 x 17 S
Tray 3 980 sheets (P paper) A4 L, Letter L
12 x 18 S 12/12 8.2/8.2 6.8/12 4.3/8.2 Tray 4 1280 sheets (P paper) A4 L, Letter L
12 x 19 S MSI (FX/AP) 10mm stack 320.0mm x 482.6mm
SRA3
100 sheets (P paper)
HCF (FX/AP) 2300 sheets (P paper) 210mm x 297mm
216mm x 279.5mm

6-25
General
2010/08
6.1.11 Paper Size and Loading Orientation 6.1.12 Paper Weight

The paper sizes that can be loaded in the Paper Tray and their loading orientation are as follows. The IOT operation mode adjusts the fusing temperature and secondary transfer voltage appropriately
according to the paper type.
Table 1
The paper weights/types that can be fed in the various paper trays are as follows.
Tray Standard Size Non-Standard Size
Standard Tray Smallest: A5 SEF, A5 LEF cannot be fed. Minimum: 139.7mm wide x 182.0mm The paper type for the Tray can be set using the Control Panel.
3TM Max: SRA3 S, 12 x 18 S long
Tray 2 Paper that can be accomodated: A3 SEF, Maximum: 297.0mm wide x 431.8mm Furthermore, the paper type for the MSI can be selected using the Control Panel.
Tray 3 B4 SEF(*1), A4 SEF, A4 LEF, B5 SEF(*1), long
Tray 4 B5 LEF(*1), A5 SEF(*1), 11x17" SEF, • Paper Tray: Trays 1 to 4
Legal (8.5x14") SEF, Legal (8.5x13") SEF,
Letter (8.5x11") SEF, Letter (8.5x11") LEF, Table 1
8K SEF(*1), 16K LEF(*1)
Paper types that can be fed (gsm) Reference
TTM (AP)
Tray 2 Min: A5 S, Max: SRA3 S, 12 x 18 S Min: 139.7 x 182.0, Max: 320.0 x 457.2 Plain (60~79): Default
Tray 3 Min: B5 L, MAx: A4 L, Letter L Not supported Bond Paper (80~105)
Tray 4 Same as above Same as above Heavyweight (106~169), Heavyweight Reload (106~169) Reload is for Manual Duplex
MSI Minimum: Postcard (100.0mm wide x 148.0mm Sizes (88.9 to 320.0mm) wide x (98.4 to Extra Heavyweight (170~256), Extra Heavyweight Reload Reload is for Manual Duplex
long) 487.6mm) long (170~256)
Maximum SEF: SRA3 (297.0mm wide x Gloss (106~169), Gloss Reload (106~169) Reload is for Manual Duplex
420.0mm long) HW Gloss (170~256), HW Gloss Reload (170~256) Reload is for Manual Duplex
HCF Min: B5 L, 7.25 x 10.5 L Not supported Labels (106~169)
Max: A4 L, Letter L
Transparency
(*1) In one machine, the Tray cannot be differentiated for 8x10" SEF and B5 SEF, 5.5x8.5" SEF and A5
• Paper tray: MSI
SEF, 8K SEF and B4 SEF, as well as 16K LEF and B5 LEF respectively.
Table 2
Paper types that can be fed (gsm) Reference
Default size guides at shipment
Plain (60~79): Default
Bond Paper (80~105)
Table 2
Lightweight (55~59)
Shipment Heavyweight (106~169), Heavyweight Reload (106~169) Reload is for Manual Duplex
model Tray 1 Tray 2 Tray 3 Tray 4 Tray 6
Extra Heavyweight (170~256), Extra Heavyweight Reload Reload is for Manual Duplex
Standard Tray A4 LEF - - - - (170~256)
3TM - A4 LEF - - - Gloss (106~169), Gloss Reload (106~169) Reload is for Manual Duplex
- - B4 SEF - - HW Gloss (170~256), HW Gloss Reload (170~256) Reload is for Manual Duplex
- - - A3 SEF - Labels (108~189)
TTM - A4 LEF A4 LEF A4 LEF - Transparency
HCF - - - - A4 LEF
FX Postcard 4 reams can only be fed vertically (SEF). Horizontal feed (LEF) is not possible.
Jam rates vary depending on the paper type.
Plain, Heavyweight and Extra Heavyweight are further classified into the following paper types
which can be changed by the user.
• HCF • Extra Heavyweight
Table 3 Table 6
Paper types that can be fed (gsm) Reference Classification Paper Type
Plain (60~79): Default Extra Heavyweight A OK Prince, Color Copy
Bond Paper (80~105) Extra Heavyweight B Name Card paper equivalent
Lightweight (55~59) Extra Heavyweight C Name Card paper equivalent
Heavyweight (106~169), Heavyweight Reload (106~169) Reload is for Manual Duplex Extra Heavyweight D Film Label, Waterproof Film Coated
Extra Heavyweight (170~256), Extra Heavyweight Reload Reload is for Manual Duplex Extra Heavyweight S Extra Heavyweight A equivalent
(170~256)
Gloss (106~169), Gloss Reload (106~169) Reload is for Manual Duplex
HW Gloss (170~256), HW Gloss Reload (170~256) Reload is for Manual Duplex
Labels (108~189)
Transparency
• Plain
Table 4
Classification Paper Type
Plain A J paper/JD paper equivalent
Plain B P/C2 equivalent: Default value of Plain
Plain C FR/G70/SG
Plain D Plain B equivalent
Plain E Plain D equivalent
Plain F Plain D equivalent
Plain G Plain A equivalent
Plain S For Special Settings (Plain equivalent of other
heavyweights)
J Gloss 104gsm/JD Gloss 105gsm
• Heavyweight
Table 5
Classification Paper Type
Heavyweight A Ncolor, OK Prince Bond
Heavyweight B Water-proof paper equivalent
Heavyweight C White Film equivalent
Heavyweight S For Special Settings 1 (Heavyweight A equivalent)

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6.1.13 Automatic Duplex Print 6.1.14 Output Tray Capacity

Automatic Duplex print is possible for Plain, Heavyweight and Gloss fed from the standard tray, 3TM, and • Center Output Tray (Standard: Face Down Tray)
MSI. Supported Size: All paper sizes handled by the machine
Capacity: The average values of the no. of sheets that can be accomodated are as follows (using
As the side skew may worsen for Heavyweight and Gloss that are 128gsm or heavier, it is noted that this
fresh paper)
situation can be handled by manual duplex.
Table 1
The paper sizes that can be used for 2 sided print are as follows.
B Zone
Output
Fast Scan Direction: 128.0mm~320.0mm
Configuration Tray Paper Type OCT Off OCT On
Slow Scan Direction: 139.7mm~482.6mm
Exit 2 Tray not available Exit 1 P Paper - A4 LEF 400 200
Paper Weight that can be used for Duplex Print
P Paper - A3 SEF 200 -
60~220gsm. However, the paper type for between 170 to 220gsm is limited. Exit 2 Tray available (option*) Exit 1 P Paper - A4 LEF 250 125
Duplex 2-Up: Exit 2 P Paper - A4 LEF 250 125
It is possible perform 2-Up print when the paper length in the Slow Scan direction is between 139.7mm *The availability of Exit 2 Tray is set at the NVM
and 297.0mm and 1-Up print when it is between 297.1mm and 482.6mm. For the Fast Scan direction, it
is between 128.0mm and 320.0mm.
The above is Simplex print
Manual 2 Sided: The ability to accomodate A4 SEF and Letter SEF is not defined.
Full Stack detection: None
1 sided print can be performed on the non-printed side of a paper that had already gone through 1 sided Finishing capability: Able to align paper easily without folding or disorder.
print once. Output orientation: Face Down
• OCT (Standard: Offset Catch Tray)
Paper width for operation: 297mm
Paper length for operation: 432mm
*Performance is not guaranteed for paper exceeding the above sizes
Roller movable distance: 26 (13 x 2)mm (REF)
Finishing capability: Able to align paper easily without folding or disorder.
• Side Output Tray (option)
Supported Size: All paper sizes handled by the machine
Capacity: 100 sheets (P Paper, C2 Paper)
Full Stack detection: None
Finishing capability: Able to align paper easily without folding or disorder.
Output direction: Face Up
6.1.15 Remaining Paper Amount Detection 6.1.16 Resolution/Gradation
In Trays 1 to 4 and Tray 6 (HCF), the remaning no. of sheets of paper in the tray can be detected in 5 • Resolution
levels as 0%, 25%, 50%, 75% and 100%. Fast Scan x Slow Scan
1200dpi x 2400dpi
However, if the power is turned OFF during liftup then turned ON again without removing the tray, or the
tray is inserted again while the Bottom Plate has not dropped, the remaining paper amount cannot be • Gradation (Relationship between resolutions and pixel split number)
detected correctly. 256 Gradation
At Printing
<Output resolution ART-EX (PCL)> The resolution that is printed by the IOT after receiving the
above ESS data
Table 1
Printing Type Standard High Quality High Resolution
BW Output 1200x2400 1200x2400 1200x1200
Resolution (dpi)
Gradation 256 256 256
Processing 255.2/200/175/121mm/s 255.2/200/175/121mm/s 255.2/200/175/121mm/s
Speed *1
Color Output 1200x2400 1200x2400 1200x1200
Resolution (dpi)
Processing 255/200/175/121mm/s 255/200/175/121mm/s 255/200/175/121mm/s
Speed *1
IE (only black text) *2 On/Off selection On/Off selection Off (Not selectable)
*1:C2270 = 121mm/s, C3371/C3370 = 175mm/s, C4470 = 200mm/s, C5570 = BW: 255.2mm/s,

Color: 225mm/s
*2: IE = Image Enhancement
<Output resolution PS> The resolution that is printed by the IOT after receiving the above ESS data
Table 2
Printing Type High Speed High Quality High Resolution
BW Output 600x600 1200x2400 1200x1200
Resolution
(dpi)
Processing 255.2/200/175/121mm/s 255.2/200/175/121mm/s 255.2/200/175/121mm/s
Speed *1
Color Output 600x600 1200x2400 1200x1200
Resolution
(dpi)
Processing 255/200/175/121mm/s 255/200/175/121mm/s 255/200/175/121mm/s
Speed *1

6-29
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Table 2 6.1.17 Paper Selection

Printing Type High Speed High Quality High Resolution For the paper tray selection function, there is Auto Paper Selection (APS) and Auto Tray Switching (ATS).
IE (only black text) *2 On/Off selection On/Off selection Off (Not selectable)
Auto Paper Selection (APS): The system automatically selects a paper that matches the image size that
is determined by the document size and reduce/enlarge ratio.
*1:C2270 = 121mm/s, C3371/C3370 = 175mm/s, C4470 = 200mm/s, C5570 = BW: 255.2mm/s,
Color: 225mm/s
Auto Tray Switching (ATS): When the selected tray has run out of paper, the system automatically
*2: IE = Image Enhancement
switches to another tray and continues to copy.
• Copy Quality/Resolution
<Output resolution> The resolution that is printed by the IOT
6.1.18 Image Loss 6.1.19 Maximum Printable Area
Each paper size has the following image loss. The area in which an image can be printed is defined as a printable area, while the area where the image
quality is guaranteed is referred to as print guaranteed area. The maximum printable area and maximum
• Lead Edge: 4mm or less print guaranteed area are as follows.
• Side Edge: 2mm or less
For Printer Job:
• Tail Edge: 2mm or less
There are differences in the measurement of image loss as margins on the tail edge of paper according
Maximum printable area: 305.0mm wide x 476.6mm long
to differences in paper run.
Maximum print guaranteed area: 297.0mm wide x 476.6mm long
For Copy job:
Maximum printable area: 297.0mm wide x 432.0mm long

Maximum print guaranteed area: 297.0mm wide x 432.0mm long
However, this print area is fully applied only when the Printer Job uses paper with size SRA3 SEF in
width direction and 12 x 19" SEF in length direction (12 x 18" SEF for Copy Job).
Table 1
When the width is When the width is
less than 12 inches When the width is 12 12.6 inches (SRA3)
(A3) inches (12 x 19) (320mm)
For Printing Lead 4mm 4mm 4mm
Edge
Tail 2mm 2mm 2mm
Edge
Left 2mm 3.9mm 11.5mm
Margin
Right 2mm 3.9mm 11.5mm
Margin
For Copying Lead 4mm 25.3mm 9mm
Edge
Tail 2mm 25.3mm 9mm
Edge
Left 2mm 3.9mm 11.5mm
Margin
Right 2mm 25.3mm 9mm
Margin

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6.1.20 Alignment Specification

Specifies for Trays 1 to 4/MSI and guarantees 95% of the sample. Specifies the measurement pattern,
measurement points and values in the Mixed Tray.
DC Alignment Measurement Method and Specification (Calculated for 100%)
Alignment (Calculated for 100% ) (Upper IOT Side 1, Lower IOT Side 2)
NOTE: Effect of paper elongation and shrinkage due to environmental changes is not included. Table 1
SYSTEM (PLATEN) IOT
Table 1
Trays 1 to SYSTEM Trays 1 to
SYSTEM (PLATEN) IOT
Item 4 MSI (DADF) 4 MSI IIT DADF
Trays 1 to SYSTEM Trays 1 to
Linearity (vertical) 0.9mm - 1.0mm 0.8mm - 0.4mm 0.5mm
Item 4 MSI (DADF) 4 MSI IIT DADF
(400mm span) 0.9mm 1.0mm 0.5mm
Lead Registration +/-1.6mm +/-2.3mm +/-2.2mm +/-1.5mm +/-2.2mm +/-0.5mm +/-1.5mm Linearity (horizontal) 0.9mm - - 0.8mm - 0.4mm
+/-2.0mm - +/-2.5mm +/-1.9mm - +/-1.5mm (280mm span) 0.9mm
Side Registration +/-2.1mm +/-3.1mm +/-2.5mm +/-2.0mm +/-3.0mm +/-0.5mm +/-1.5mm Linearity (diagonal) 0.9mm - - 0.8mm - 0.4mm
+/-2.5mm - +/-2.9mm +/-2.4mm - +/-1.5mm (280mm span) 0.9mm
Lead Skew (200mm) +/-1.6mm +/-2.1mm +/-1.9mm +/-1.5mm +/-2.0mm +/-0.5mm +/-1.0mm Parallelism (400mm) +/-2.1mm - +/-3.0mm +/-2.0mm - +/-0.6mm +/-1.5mm/
+/-2.1mm - +/-2.3mm +/-2.0mm - +/-1.0mm +/-2.1mm +/-3.0mm +/-2.0mm 280mm
Side Skew (400mm) +/-3.2mm +/-4.2mm +/-3.7mm +/-3.0mm +/-4.0mm +/-1.0mm +/-2.0mm
+/-4.2mm - +/-4.5mm +/-4.0mm - +/-2.0mm The reference value is the length of the corresponding location in FX SDTP123600.
Horizontal Reduce/ +/-0.7% - +/-1.2% +/-0.6% - +/-0.3% +/-1.0%
Enlarge Precision +/-0.7% +/-1.2% +/-0.6% +/-1.0%
(Whole Area)
(280mm) Applicable
for 100%
Horizontal Reduce/ +/-1.4% - - - -
Enlarge Precision +/-1.4%
(Whole Area)
(280mm) Applicable
for 25~200%
Horizontal Reduce/ +/-2.8% - - - -
(Whole Area)
(280mm) Applicable
for 201~400%
Vertical Reduce/ +/-0.7% - +/-1.2% +/-0.6% - +/-0.3% +/-1.0%
Enlarge Precision +/-0.7% +/-1.2% +/-0.6% +/-1.0%
(Whole Area)
(400mm) Applicable Figure 1 j0wa67012
for 100%
Vertical Reduce/ +/-1.4% - - - -
(Whole Area)
(400mm) Applicable
for 25~200%
Vertical Reduce/ +/-2.8% - - - -
(Whole Area)
(400mm) Applicable
for 201~400%
Perpendicularity +/-2.3mm +/-2.0mm +/-2.7mm +/-1.7mm - +/-1.4mm +/-2.0mm
(400mm) +/-2.6mm - +/-2.9mm +/-2.1mm +/-2.0mm

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6.1.21 Controller Specification 6.1.21.3 Interface

6.1.21.1 Product Configuration and Controller Configuration The following interfaces are equipped.
The 25-sheet and 30, 35-sheet machines have the same controller configuration.
Bi-directional parallel.
Table 1
6.1.21.4 Print Productivity
APC-VI C5570/C4470/
The FPOT is IOT/IP (LPD, SMB, IPP), +a (a means PDL production time + transmission time +
DC-VI C5570/C4470/C3371/C3370/C2270 C3371/C3370/C2270 Decompose time).
CP CPFS CPFS PCC CPFS CPFS PCC
Measurement Conditions - Client PC: DELLGX620 (Pentium 4 3.2G or 3.4G, Memory: 1GB), Connection
System Memory 1GB 1.5GB 1.5GB 1.5GB 1.5GB interface: lpr direct connection (100Base-TX). No hub is used. Driver setting: No changes are required
(Standard)
except for the output color.
System Memory (Max.) 2GB 2GB 2GB 2GB 2GB
NVM Separate Separate Separate Separate Test chart: [Color FPOT] J6 (1P, IOT: BW Priority, Color Priority, Driver: Auto mode), [BW FPOT] J4 (1P,
Board Board Board Board IOT: BW Priority, Driver: BW mode)
HDD 40GB 40MB 40MB 40MB
• IOT FPOT
UI PWB W85/S104 On W85/S104 W85/S104 W85/S104 W85/S104
Board On Board On Board On Board On Board
Table 3
Program Memory 128MB 128MB 128MB 128MB 128MB
(Standard) On Board PDL ART EX PS (Reference value)
Output Color Color BW Color BW

6.1.21.2 Option Configuration BW Standard (High 5570: 8.7sec 5570: 7.0sec 5570: 10.8sec 5570: 7.7sec
KIT Configuration priority Speed for PS) 4470: 9.2sec 4470: 7.7sec 4470: 11.3sec 4470: 8.4sec
mode 600x600x8bit 3370: 10.6sec 3370: 8.9sec 3370: 10.7sec 3370: 8.8sec
Table 2 (ART EX) 3371: TBD 3371: TBD 3371: TBD 3371: TBD
APC-VI C5570/C4470/C3371/ 600x600x1bit 2270: 12.9sec 2270:10.6sec 2270:11.2sec 2270:9.5sec
(PS)
DC-VI C5570/C4470/C3371/C3370/C2270 C3370/C2270
Color Standard (High 5570: 8.7sec 5570: 7.7sec 5570: 10.6sec 5570: 7.9sec
CP CPFS CPFS PCC CPFS CPFS PCC priority Speed for PS) 4470: 9.2sec 4470: 8.4sec 4470: 11.1sec 4470: 8.6sec
Morisawa 2 Font Font ROM Font ROM Font ROM Font ROM Font ROM mode 600x600x8bit 3370: 10.5sec 3370: 8.8sec 3370: 11.2sec 3370: 9.1sec
Heisei 2 Font Font ROM Font ROM Font ROM Font ROM Font ROM (ART EX) 3371: TBD 3371: TBD 3371: TBD 3371: TBD
600x600x1bit 2270: 12.8sec 2270: 10.5sec 2270: 13.5sec 2270: 10.8sec
Image Extension Not installable Not installable Not installable Separate Board Separate Board
(PS)
Kit
Image Separate Board Separate Board Separate Board Separate Board Separate Board
Compression Kit 6.1.21.5 Line Reproducibility
Gigabit Ethernet PCI Slot PCI Slot PCI Slot PCI Slot PCI Slot The minimum line width at Printer Driver Default state is 1 dot/600dpi. However, a function is provided to
PWB (Lower) (Lower) (Lower) (Lower) (Lower) increase the minimum line width to 2 dot/600dpi.
Parallel Port Separate Board Separate Board Separate Board Separate Board Separate Board
EP Accessory Dedicated port Dedicated port Dedicated port Dedicated port Dedicated port
(FX Only)
* Up to 2 among the Parallel Port, Gigabit Ethernet PWB, Image Compression Kit, and Image Extension
Kit can be installed together. However, the Parallel Port and the Gigabit Ethernet PWB cannot be
installed together.
6.1.21.6 Total Amount Control 6.1.22 Searchable PDF
Character Recognition (OCR) Performance (Reference Value)
Table 4
ART EX Total toner weight after color conversion is set to 280%. However, this is • Guaranteed Conditions
practically restricted below 240% by the TRC after color conversion.
The conditions to guarantee character recognition (OCR) performance are as follows.
PCL Total toner weight after color conversion is set to 280%. However, this is
practically restricted below 240% by the TRC after color conversion. Table 1
PS Total toner weight after TRC is limited to 240%.
Item Conditions
Measurement Environment Temparature 22°C, Humidity 55%
6.1.21.7 Scanning Productivity Machine Status Normal
Scanned Image File Formatting File Format PDF
Resolution 300dpi
There are three types of format as follows.
Recognition Language Set for each document.
Table 5
Document Format Output Color/Original Type/MRC (High Compression):
B/W Originals TIFF

Table 2
Grayscale JPEG
Output Color Original Type MRC (High Compression)
Color Originals JPEG
Black Text -
Color* Text & Photo ON (Perform High Compression)
• Compression Method
There are three types of compression methods as follows.
• Chart
Table 6 The chart to be used is FX-SDTP OCR004JP
Document Method Use a P paper which has been printed normally by an adjusted color machine
(ApeosPort-C4300 or equivalent) as the chart. Do not use something that has extreme skews
B/W Originals MH (Photo), MMR (Text, Text/Photo)
or registration shifts.
Grayscale JPEG-L*
• Recognition Rate/Accuracy Rate of Upright Image (Reference Rate)
Color Originals JPEG-YcbCr
How to measure
For the measurement of recognition rate, perform sampling 5 times, then discard the worst and
Resolution best values and use the average of the three remaining values for comparison. However,
[200dpi], [300dpi], [400dpi], or [600dpi] can be selected. ignore the false recognition of upper/lower case alphabets in all languages.
• Gradation
Full Color, Gray Scale, or B/W (binary) can be selected.
• Color Space
Color [Standard color space (sRGB), Device color space (dRGB)], Gray

6-35
General
2010/08
For the accuracy rate of upright images, perform sampling 10 times in the 4 directions (total 40 *1: The reference value is actual measured value
times) and calculate by: accuracy / 40 x 100. *Models with the Color Scanner only
Table 3
Accuracy of
No Mode Language Chart Recognition Rate Upright Image
1 Black Text Mode 300dpi Japanese OCR004JP 91 +/-11% 97.5% or higher
2 English OCR004EN 90 +/-11%
3 Korean OCR004KR 89 +/-11%
4 Chinese OCR004TC 85 +/-11%
(Traditional)
5 Chinese OCR004SC 90 +/-11%
(Simplified)
6 Color Text & Photo 300dpi High Japanese OCR004JP 96 +/-11% 97.5% or higher
7 Compression PDF* English OCR004EN 92 +/-11%
8 Korean OCR004KR 90 +/-11%
9 Chinese OCR004TC 85 +/-11%
(Traditional)
10 Chinese OCR004SC 92 +/-11%
(Simplified)
NOTE: If the recognition rate or accuracy rate of upright image is not within the above ranges,
perform IIT and DADF related adjustments before measuring again. Refer to the IIT/DADF
Performance Specifications and Service Manuals for the details.
• OCR Productivity (Reference value)

How to measure
Load 10 sheets of paper for measurement, and measure the time taken to directly send the data that
has been scanned by the scan instruction (by pressing the Start button) to a PC via FTP.
*When measuring by using a stop watch, start measuring as soon as you press the Start button and
stop the measurement when the Sending/Receiving lamp turns OFF. During the measurement,
select [Close] on the panel to turn off the Run screen.
Perform sampling 5 times, then discard the worst and best values and use the average of the three
remaining values as the result.
Table 4
Transfer Time
(Reference value*1)
No Mode Language Chart 2270/3371/

3370 4470/5570
1 Black Text Mode 300dpi Japanese OCR004JP 48 47
2 English OCR004EN 75 76
3 Color Text & Photo 300dpi Japanese OCR004JP 45 45
4 High Compression PDF* English OCR004EN 69 68
6.1.23 FAX Specifications (FX Only)
6.1.23.1 Connectable Communication Networks
The communication networks that can be connected are indicated below.
For DocuCentre-IVC2270/C3370/C4470 CP machines, field installation is not possible.
Table 1
Communication Network Connect
Public Telephone Network (PSTN) O
PBX O
Facsimile Communication Network (PSTN) O
Facsimile Communication Network (ISDN) O
Leased Line (3.4kHz/2-line method) O
ISDN Line*1 O
*1 ISDN (option)
6.1.23.2 Connectable Communication Networks (APC3305G)

The communication networks that can be connected are indicated below.
For DocuCentre-IVC2270/C3370/C4470 CP machines, the Fax Kit 2 is required.
Fax Kit 2 can only connect through G3 communication.
Table 2
Communication Network Connect
Public Telephone Network (PSTN) O
PBX O
Facsimile Communication Network O
(PSTN)
Leased Line (3.4kHz/2-line method) O

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6.1.23.2 Interconnection
The typical example of the interconnection is shown below.
Table 3
Resolution
Communication
Remote Machine Normal High Quality Superfine (400dpi) Superfine (600dpi) Mode Encoding Method
Tarzan w/Fax 8 x 3.85 8 x 7.7 400 x 400 600 x 600 SG3/G4 JBIG
Kutani CPFS 8 x 3.85 8 x 7.7 400 x 400 600 x 600 SG3/G4 JBIG
Louise SE 8 x 3.85 8 x 7.7 400 x 400 600 x 600 SG3/G4 JBIG
Imari-CPSF 8 x 3.85 8 x 7.7 400 x 400 600 x 600 SG3/G4 JBIG
HANA CF 8 x 3.85 8 x 7.7 400 x 400 600 x 600 SG3/G4 JBIG
MDSFAX 8 x 3.85 8 x 7.7 400 x 400 400 x 400 SG3/G4 MMR
DC620FS 8 x 3.85 8 x 7.7 400 x 400 600 x 600 SG3 JBIG
Louise RV CF 8 x 3.85 8 x 7.7 400 x 400 400 x 400 SG3/G4 MMR
Louise CF 8 x 3.85 8 x 7.7 400 x 400 400 x 400 SG3/G4 MMR
MASHU2 CF 8 x 3.85 8 x 7.7 400 x 400 400 x 400 SG3/G4 MMR
Mashu CF 8 x 3.85 8 x 7.7 400 x 400 400 x 400 ECM/G4 MMR
Able3200G 8 x 3.85 8 x 7.7 400 x 400 400 x 400 ECM/G4 MMR
Able300G 8 x 3.85 8 x 7.7 400 x 400 400 x 400 ECM/G4 MMR
Able3010 8 x 3.85 8 x 7.7 400 x 400 400 x 400 ECM/G4 MMR
Other makers' machines (selected in the order 1. 8 x 3.85 1. 8 x 7.7 1. 400 x 400 1. 600 x 600 1. SG3 1. JBIG
of the priority described in the right column 2. 200 x 100 2. 200 x 200 2. 16 x 15.4 2. 400 x 400 2. ECM 2. MMR
according to the capability of the machines.) 3. 300 x 300 3. 16 x 15.4 3. G3 3. MR
4. 8 x 15.4 4. 300 x 300 4. G4 4. MH
5. 8 x 15.4
6.1.23.3 Communication Mode 6.1.23.6 Compression Method
The modes that allow communications are as follows. MH/MR/MMR/JBIG
1. UNIQUE G4 (Fax machines) 6.1.23.7 Communication Control Method

2. ITU-T G4 (Fax machines) T.30 recommended by ITU-T is used as the procedure for sending document facsimile.
3. UNIQUE SG3
4. UNIQUE ECM 6.1.23.8 Non-Standard Features
5. UNIQUE G3 Non-Standard Features (NSF), Non-Standard Feature Commands (NSC), and Non-Standard Feature
6. ITU-T SG3 Settings (NSS) are provided.
7. ITU-T ECM
8. ITU-T G3 6.1.23.9 Xerox Unique Mode
In addition, the priority for selecting those communication modes is as follows. The Xerox unique mode is introduced to produce an unique function. To enter the unique mode, use the
Non-Standard Features in T.30 recommended by ITU-T.
6.1.23.4 Pixel Transmission Density
6.1.23.10 Image Information Transmission Time
The Pixel Transmission Density that allow communications on the transmission line are as follows.
The transmission time (TP) of the image information at G3 are as follows. However, this data is obtained
Transmit when resolution conversion at sending is not performed and density is normal.
600pixels/25.4mm x 600pixels/25.4mm*2 Conditions: ECM (No data error), JBIG, and Platen Input
400pixels/25.4mm x 400pixels/25.4mm*2
Table 4
Transmission Time (Tp)
200pixels/25.4mm x 200pixels/25.4mm*2 Chart mode 9600BPS 14.4KBPS 28.8KBPS 33.6KBPS
200pixels/25.4mm x 100pixels/25.4mm*2 FX sales English document standard 8sec or less 6sec or less 3sec or less 3sec or less *
16pixels/mm x 15.4l/mm*2
12pixels/mm x 11.55l/mm*2 6.1.23.11 Protocol Control Time
8pixels/mm x 15.4l/mm*2 The protocol control time (Tm, Tn, Tu) at each phase when no data error occurs is shown in the table
8pixels/mm x 7.7l/mm*2 below.
8pixels/mm x 3.85l/mm
*1: Unable to communicate with the machines by other makers because this is a Xerox unique mode. In G3, if data error that exceeded the allowed value occurred in a message (not the last), Tn between this
message and the next message increases by approximately 6sec. (If data error that exceeded the
*2: Unable to communicate with the machines that have no corresponding mode. allowed value occurred in the last message, the control time does not increase.)
In ECM, corresponding to the number of resends performed for the data error, Tn increases by Tn+1
6.1.23.5 Communication Image Size
second and resends.
The communication image size in the Fast Scan direction on the transmission path that is able to
communicate is as follows. Each control time is defined as follows.
A3 width (SEF), B4 width (SEF), A4 width (SEF) Table 5
B5 SEF size is sent as the A4 SEF size. Symbol Description

Tm This represents the period from when the line is closed to when training of the first message is
When B4 width in the Slow Scan direction equivalent to B5 SEF, or A3 width equivalent to A4 SEF is received.
received, the paper corresponding to B5 LEF or A4 LEF is selected respectively. Tn: This represents the time from the completion of previous message to the arrival of the next
message training.

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Table 5
Symbol Description
Tu: This represents the period from when the last message is completed to when the line is
opened.
Control time fluctuates due to the following reasons.
1. Transmission delay (Logical value is calculated as 0.1sec 1 way)

2. System-related Control Time (Logical value is not being considered. 0.5 second may be added.)
3. Flow Control Time (ECM only)
(Flow control in ECM may be entered from system operating environment)
V.17,V29,V27ter Unit: sec
Table 6
Before a Between After a message:
Mode message: Tm messages: Tn Tu Total
Standard Protocol 13.9~16.4 3.2 4.4 21.5~24.0
V.34/V.8
Table 7
Before a Between After a message:
Mode message: Tm messages: Tn Tu Total
Protocol 8.7~9.9 1.0 0.9 10.6~11.8
6.1.24 Power States Specifications This is a list of the Power States of each device corresponding to each Power Mode.
Table 1 List of Power States of Each Device Corresponding to Each Type of State
(Breaker Main Power
Name OFF) OFF Power OFF Sleep Low Power *5 Standby Running
Only the ESS OS is

running. The UI/IIT/IOT/ Operating states such
Fax are OFF and Fax call/ The UI/IIT/IOT are OFF as: data receiving/
print receive are not to minimize energy The UI is OFF to minimize A state that can quickly image creation/
Modes Status available consumption energy consumption transition to Running recording
State of Breaker SW OFF ON ON ON ON ON ON
Switches Main Power SW OFF OFF ON ON ON ON ON
Power SW OFF OFF OFF ON ON ON ON
ESS (IPoC) ESS State OFF OFF (Deep Sleep) Sleep Low Power Standby Run
ESS FAN OFF OFF OFF OFF OFF OFF *3 ON
Ethernet OFF OFF OFF ON ON ON ON
USB 5V OFF OFF OFF OFF ON ON ON
USB 5V FAX OFF OFF OFF *2 ON ON ON ON
(IPS) IPS OFF OFF OFF OFF ON ON ON
IOT 5V Standby *1 OFF OFF ON *2 ON ON ON ON
5V/24V (IOT) OFF OFF OFF OFF ON ON ON
MCU OFF OFF OFF OFF ON ON ON
Fuser OFF OFF OFF OFF H: 60°C (approx. average H: 120°C (approx. 170°C *12
of 5W) average of 30W)
L: OFF L: OFF
NOHAD FAN *6 OFF OFF OFF OFF Enabled Enabled Enabled
Regi Heater (10W) OFF OFF OFF OFF Enabled Enabled OFF
IOT Condensation OFF OFF Enabled Enabled OFF OFF OFF
Prevention Heater (32W)
Accessory AC OFF OFF OFF OFF ON ON ON
PSW AC OFF OFF ON ON ON Usage restricted Usage restricted
(Tray) 3TM/TTM OFF OFF OFF OFF ON ON ON
Tray Heater (**W) OFF OFF Enabled Enabled OFF OFF OFF
HCF OFF OFF OFF OFF ON ON ON
(OUT) Finisher AC OFF OFF OFF OFF ON ON ON
UI LCD OFF OFF OFF OFF OFF ON ON
LED OFF OFF Enabled Enabled Enabled Enabled Enabled
IIT IIT 24V (3, 5, 11) OFF OFF OFF OFF ON ON ON
DADF OFF OFF OFF OFF ON ON ON
IIT Condensation OFF OFF Enabled Enabled OFF OFF OFF
Prevention Heater (20W)

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Table 1 List of Power States of Each Device Corresponding to Each Type of State
(Breaker Main Power
Name OFF) OFF Power OFF Sleep Low Power *5 Standby Running
Only the ESS OS is

running. The UI/IIT/IOT/ Operating states such
Fax are OFF and Fax call/ The UI/IIT/IOT are OFF as: data receiving/
print receive are not to minimize energy The UI is OFF to minimize A state that can quickly image creation/
Modes Status available consumption energy consumption transition to Running recording
FAX 5V Standby 5V/24V (IOT) OFF OFF OFF *2 ON (Call available) ON ON ON
OFF OFF OFF OFF ON ON ON
Function Print Fax receive OFF OFF OFF Enabled *8 Enabled *8 Enabled Enabled
Scan output
Copy Scan OFF OFF OFF OFF OFF Enabled Enabled
CWIS OFF OFF OFF Limited *4 Enabled Enabled Enabled
MIB
AST
*1 When AC is supplied to the LVPS, this is usually ON and supplying to ESS & Fax
*2 As the Fax Voltage increases at USB OFF and Standby ON, for Kisyu, the Fax Power Supply is turned
OFF
*3 This is ON till 15 seconds after Standby. After that, it turns OFF.
*4 Although the IOT State is the one conveyed before entering Energy Saver, the Paper/Toner
replenishment during Sleep is not reflected
*5 The factory settings is transition straight to Sleep without going through Low Power
*6 As many Fans have complicated specs, the details are documented separately
*8 When these instructions are received, immediately transition to Ready/Run
*11 This spec is High only for Kishu (Low is OFF)

6.2.1.1 Tools 6.2.1.2 Service Consumables
The following tools can be stored in the CE Basic Tool Set as standard. There are no Service Consumables unique to this model.
Table 1 Whenever special consumables for the machine are required, it will be notified in a separate technical
No. TOOL No. TOOL NAME information.
1 499T 276 Test Pattern (Color A3)

2 499T 281 Facsimile Test Pattern
3 499T 301 Screw Driver (-) 3x50
4 499T 302 Screw Driver (+) No.1
5 499T 355 Screw Driver (+) With MAG, 100
6 499T 356 Cross Point Screw Driver
7 499T 1423 Box Driver (5.5mm) With MAG
8 499T 1901 Side Cutting Nipper
9 499T 2005 Round Nose Plier-Safety
10 499T 2327 New Digital Multi Meter Set
11 499T 2601 Silver Scale 150mm
12 499T 6201 Crystal Earphone Set
13 499T 7761 RS232C Cable
14 499T 7765 D-Sub Adaptor
15 499T 7763 PSW 232C D-Sub 9Pin Serial Cable
16 499T 8108 Flash Light (NEO)
17 499T 8902 Brush
18 499T 9507 Tester Lead Wire Hock (Red)
19 499T 9508 Tester Lead Wire Hock (Black)
20 499T 9588 Needle Adapter
21 499T 7776 USB Cable For PSW
22 499T 8261 USB Memory (For DL Diag: 256)
Version 1.2 2010/08 6.2 Tools/Service Consumables/Consumables/Modification

6-43
General
2010/08
6.2.1 Tools/Service Consumables 6-44 Version 1.2
6.2.2 Consumables NOTE: The actual number of printable sheets varies depending on the number of prints for each job,
paper size, paper feed direction, usage status of ACS (Auto BW/Color Selection)**, and the initialize
Table 1 operation at machine power OFF/ON. As the mode conditions**, etc. may differ greatly from the
reference value, it should only be regarded as a rough guide.
Consumables Product Code CRU/ERU Life End (PV) **: When "Color" or "Auto" is selected for output color during Copy, or "Color (Auto)" is selected for Printer
Toner Cartridge (K) FX: CT201360 CRU 26.8 *1*6 mode, the Color Drums will still be consumed even during BW Copy/Print.
IBG: CT201370
Toner Cartridge (Y) FX: CT201363 CRU 16.5*6 Table 2 Life of Drum Cartridge
IBG: CT201373 Machine
Toner Cartridge (M) FX: CT201362 CRU 15.5*6 Type G Drum Cartridge Type Life End *1
IBG: CT201372
C2270 Drum Cartridge (Y, M, C) 136
Toner Cartridge (C) FX: CT201361 CRU 16.5*6
Drum Cartridge (K) 136
IBG: CT201371
C3371/C3370 Drum Cartridge (Y, M, C) 136
Waste Toner Bottle*5 CWAA0729 CRU C2270: 47
FX Only C3370: 47 Drum Cartridge (K) 136
C4470: 46 C4470 Drum Cartridge (Y, M, C) 136
C5570: 46 Drum Cartridge (K) 136
Waste Toner Bottle*5 CWAA07751 CRU C2270: 46 C5570 Drum Cartridge (Y, M, C) 136
IBG Only C3371: 45 Drum Cartridge (K) 136
C3370: 45
C4470: 44
C5570: 44 *1: The Full Color Output Sheet Count reference value when the Continuous Print No. from one same A4
LF document is 3. It will change greatly depending on the R/L and Color ratio.
Drum Cartridge (K) CT350804 ERU Refer to next table
Drum Cartridge (Y, M, C) CT350804 ERU Refer to next table
Stamp Replacement Kit F451 CRU
*1: For BW Copy with 6% image density, this is 22.3kPV for C2270/C3371/C3370/C4470/C5570.
*5: When replacing the Waste Toner Bottle, the cleaning of LPH (LED lens) should be done by the user.
*6: In the catalog spec, this is 26kPV (K) and 15kPV (YMC) for C2270/C3371/C3370/C4470/C5570.
6.2.3 Modification Table 2
For DocuCentre/ApeosPort-IV C5570G, Mod (Tag) numbers can be registered by using the NVM. With No. Mod No. Name Product Code
this registration, Mod information can be remotely verified as NR data via EPSV. (Remote verification is 9 188V English Kit EC101480
for FX only.) When Mod is performed, access the NVM and change the data because the Mod (Tag) No.1
10 190V Side Tray EC101477
to 32 correspond to 001 to 032 of NVM (990).
11 192V Wing Table EC101481
NOTE: Although the MOD numbers have been common for all models, this will change starting from 12 195V Scanner Kit EC101487
DocuCentre/ApeosPort-IV C5570. Take note as the numbers will differ from those for the previous 13 196V Annotation Kit EC101479
models. Those with blank Product Codes are not handled as MOD. 14 200V Inner Output Tray EC101478
6.2.3.1 Explanation of Symbols 15 211V Gigabit Ethernet Port EC101517
16 212V Emulation Kit EC101482
Modifications that differ from the original specifications will be indicated with following symbols.
17 213V Adobe PostScript 3TM Kit (Heisei 2 Font) EC101483
Table 1 18 214V Adobe PostScript 3TM Kit (Morisawa 2 Font) EC101484
Item Description 19 216V Extension System Memory (512MB) EC101475
20 217V Extension System Memory (1GB) EC101476
[Models with 5V] Indicates that this applies to machines with the 5V modification.
21 220V E-mail Kit EC101489
[Models without 5V] Indicates the code applies to machines that the 5V modification has not
been introduced. 22 223V Searchable PDF Kit EC101491
This symbol indicates the configuration of the part after a modification with 23 224V External Access Kit EC101490
the number shown in the symbol is introduced. 24 226V Parallel Port EC101516
25 227V USB Expansion Kit EC101492
26 228V USB Memory Storage Kit EC101493
27 229V Image Compression Kit EC101488
Figure 1 5005 28 230V Memory Card Reader EC101485
This symbol indicates the configuration of the part before a modification 29 231V Media Print - Photo/Text Kit EC101486
with the number shown in the symbol is introduced. 30 233V Attention Light II EC100639
31 250V Fax Kit 2 QC100066
32 251V Fax Port Expansion Kit EM100165
33 252V G3 Expansion Port Kit 2 QL200073
Figure 2 5006
34 253V ISDN G3/G4 Expansion Port EM100167
35 254V Outside Line/Extension Kit EM100168
6.2.3.2 Modification List 36 255V Internet Fax Kit EC101494
37 256V IP Fax (SIP) Kit EC101495
Table 2
38 257V Address Book Extension Kit
No. Mod No. Name Product Code
39 258V Bypass Stamp Kit EC101504
1 151V Duplex Auto Document Feeder QC100060 40 259V Handset EC100574
2 160V High Capacity Feeder (1 Level) QC100065 41 260V Fax Kit
3 171V Finisher A1 QC100061 42 261V Fax Port Expansion Kit 2 EL200880
4 172V Finisher B1 QC100062 43 262V G3 Expansion Port Kit EC101125
5 173V Finisher C1 QC100063 43 265V Watermark Extension Kit EC101496
6 174V Center-binding Finisher C1 QC100064 44 266V Data Security Kit EC101497
7 187V Large Color Control Panel EC101473 45 267V Secure Watermark Kit EC101498
8 187V Large Color Control Panel Installation Kit EC101474 46 268V Image Log Kit EC101500
Version 1.2 2010/08 6.2.1 Tools/Service Consumables

6-45
General
2010/08
6.2.1 Tools/Service Consumables 6-46 Version 1.2
Table 2
No. Mod No. Name Product Code
47 269V Image Log Kit (Adobe PostScript 3TM) EC101501
48 270V Image Extension Kit EC101518
49 276V ICCard Reader (IOT builtin) EC101690
50 277V ICCard Reader (Wing Table builtin) EC101623
51 292V Condensation Prevention Kit (Scanning Section Heater) EC100996
52 293V Condensation Prevention Kit (2270/3370 Main Unit Heater) EC101531
53 293V Condensation Prevention Kit (4470/5570 Main Unit Heater) EC101632
54 294V Condensation Prevention Kit (Tray Heater) EC100998
55 298V Condensation Prevention Installation Kit (For Scanning Section) EC101502
56 299V Condensation Prevention Installation Kit (For Main Unit) EC101503
57 299V Condensation Prevention Installation Kit (For Trays) EC101532
58 300V Coin Kit 5 QH52
59 304V Foot Switch TE39
60 313V Key Switch TY77
61 333V CopyLyzer 610N ZB11
62 333V CopyLyzer 650N ZB12
63 333V CopyLyzer 610N2 T9100011
64 334V Dispenser 2 WU63
65 335V DocuLyzer NW T9100013
66 335V DocuLyzer T9100014
67 336V Coin Kit 6N QC100012
68 339V Adaptor-BOX (Type S) T9100058
69 339V AdaptorR-BOX (Type D) T9100059
70 340V IC Card Gate T9100062
71 340V IC Card Gate Pro T9100090
72 340V IC Card Gate 2 (Felica) T9100002
73 340V IC Card Gate 2 (Pro) T9100003
74 340V IC Card Gate High SDCL034A
75 342V Coin Kit 8 Q910001
76 710V EPnet-Box (type W1) T9100060
77 710V EPnet-Box (type L) T9100061
78 710V EPnet-Box (type W2) Q9100006
79 371V EPnet-Box 2 type LP
6.3.1 DC330 Input Component Check List
Table 1 DC330 Input Component Check List
Chain-
Link Component Name Display Operational Description
001-201 MCU FUSE FAIL#1 H/L H: FUSE blowout
001-204 MDD FUSE FAIL#1 H/L H: FUSE blowout
001-209 P401 CONNECT FAIL H/L L: P401 poor contact
001-210 P406 CONNECT FAIL H/L H: P406 poor contact
001-211 P410 CONNECT FAIL1 H/L H: P410 poor contact
001-212 P410 CONNECT FAIL2 H/L H: P410 poor contact
001-213 P411 CONNECT FAIL H/L H: P411 poor contact
001-300 INTLK_1 H/L High with INTLK_1 open.
001-302 LH LOW I/L SW H/L High with the SW open.
001-304 LH 3TM I/L SW H/L High with the SW open.
004-100 Belt Home Sensor H/L H: IBT is not at Home Position.
NOTE: IBT 5V ON requires operating.
004-101 Drum Motor YMC Fail Detection H/L H: PR (Drum) Motor YMC Fail
004-102 Drum Motor K Fail Detection H/L H: PR (Drum) Motor K Fail
004-200 FUSER FAN FAIL H/L H: FAN stops rotating.
004-201 BOTTOM FAN FAIL H/L H: FAN stops rotating.
004-202 DEVE FAN FAIL H/L H: FAN stops rotating.
004-203 LV FAN FAIL H/L H: FAN stops rotating.
004-204 REAR FAN FAIL H/L H: FAN stops rotating.
005-102 Document Sensor (Belt DADF/CVT) H/L H: No paper on Document Sensor
005-110 Regi Sensor (Belt DADF/CVT) H/L L: Paper on Regi Sensor
005-205 CVT-DADF Feed Out Sensor H/L H: Paper on Feed Out Sensor
005-206 CVT-DADF Pre-Reg.Sensor H/L H: Paper on Pre-Reg. Sensor
005-211 CVT-DADF Inverter Sensor H/L H: Paper on Inverter Sensor
005-212 CVT-DADF Feeder Cover Interlock Switch H/L H: Feeder Cover Open
005-213 CVT DADF Interlock Switch (PF1&2&1.5&2.01) H/L H: Platen Interlock Open
005-215 CVT-DADF #1 Tray APS Sensor H/L L: Light blocked by Actuator (PF2)
Version 1.2 2010/08 6.3.1 DC330 Input Component Check List

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6.3.1 DC330 Input Component Check List 6-48 Version 1.2

Chain-
005-218 CVT-DADF #1 APS Sensor H/L L: No paper on APS No.1 Sensor (PF2)
005-221 CVT-DADF Tray Size SNR No.1 H/L L: No paper on Tray Size SNR No. 1
005-222 CVT-DADF Tray Size SNR No.2 H/L L: No paper on Tray Size SNR No. 2
005-224 Scan Start H Scan Signal ON
005-225 Nudger Position Snr H/L H: Nudger Roll is at home position.
005-226 #2Invert Sensor(PF1) H/L H: Paper on #2 Invert Sensor
Stamp Set(PF2.01)
005-227 A3 Exist(PF2.01) H/L L: A3 machine
005-228 APS Sensor Exist(PF2.01) H/L L: APS Sensor exists.
005-229 FAN FAIL Check (PF2.01) H/L L: when driving (in normal state)
005-233 Cooling Fan Exist(PF2.01) H/L L: FAN exists 24V
006-160 Polygon Motor Ready Signal H/L L: Steady rotation of Polygon Motor
007-100 #1Tray Size SW1 H/L ON: AN value
007-116 #1Level Sensor H/L H: Lift Up
007-120 #1Nopaper Sensor H/L H: No paper
Chain-
007-125 SMH Nopaper Sensor H/L H: No paper
007-128 Face Up Tray Detect H/L Low with Tray installed
008-100 #1Feed Out Sensor H/L H: Paper exists.
008-104 Regi Sensor H/L H: No paper
008-105 Dup Wait Sensor H/L H: Paper exists.
008-106 T/A Sensor H/L H: Paper exists.
008-107 TTM Path Sensor1 H/L H: Paper exists.
008-108 TTM Path Sensor2 H/L H: Paper exists.
008-109 OHP Sensor#L H/L ON: Low
008-110 OHP Sensor#R H/L ON: Low
008-300 DUP Open Switch H/L ON: High
009-101 Toner_Y New H/L Y-toner CRU Contact open
( Y-toner CRU is installed or not installed.)
ON: Low=new, High=old
009-102 Toner_M New H/L M-toner CRU Contact open
(M-toner CRU is installed or not installed.)
009-103 Toner_C New H/L C-toner CRU Contact open
(C-toner CRU is installed or not installed.)
009-104 Toner_K New H/L K-toner CRU Contact open
(K-toner CRU is installed or not installed.)
009-150 TNR FULL SNR H/L ON: High
009-151 #Y_CRU detect H/L H: CRU installed
009-152 #M_CRU detect H/L H: CRU installed
009-153 #C_CRU detect H/L H: CRU installed
009-154 #K_CRU detect H/L H: CRU installed
009-200 2nd BTR Retract Sensor H/L L: Retracted
009-201 POB Sensor H/L L: Paper exists.
009-203 1st BTR Retract Sensor H/L L: Retracted
010-101 Fuser Exit H/L H: Paper exists.
010-104 Fuser Motor (60.5mm Speed) H/L Fuser Motor rotation operation. It rotates at 60.5mm/s.
[I/O] Fuser Mot ON
[I/O] Fuser Gain1
[Ref Clk] 604.741Hz

6-49
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2010/08

Chain-
010-201 Fuser Thermostat Status H/L Display of the current level of Thermostat
[I/O] THS STATUS
H:Thermostat disconnected
L: Thermostat connected
010-202 P/Roll Latch Sensor H/L Display of the current level of Latch Sensor
[I/O] Proll Latch Snr
H: P/Roll Latch ON position
L: P/Roll Latch OFF position
010-203 Belt Speed Sensor 0/1 Display of the level of Belt Speed Sensor
0: Belt Speed Sensor Input exists.
1:Belt Speed Sensor Input does not exist.
012-100 IOT Regi Clutch H/L H: Clutch OFF
012-101 Compiler Tray Exit Sensor H/L H: Paper exists.
012-102 Compiler Paper Sensor H/L H: Paper exists.
012-103 H-Tra Ent. Sensor H/L H: Paper exists.
012-104 H-Tra Exit Sensor H/L H: Paper exists.
012-200 Stacker Paper Sensor H/L H: Paper exists.
012-201 Stacker Height Sensor H/L H: Higher than the detection level
012-202 Stacker Upper Limit Sensor H/L H: Upper Limit Position (The limit of the rise of Stacker Tray is detected.)
012-204 Stacker Stack A Sensor H/L H: Load on Stacker Tray is detected.
012-205 Stacker Stack B Sensor H/L H: Load on Stacker Tray is detected.
012-207 Staple Head Home Sensor H/L H: Staple Head at Home Position is detected.
012-208 Low Staple Switch H/L H: Low Staple (40 or less staples are left.)
012-209 Staple Ready Sensor H/L H: Staple at the head of Staple Head is detected.
012-210 Eject Clamp Home Sensor H/L H: Not at Home Position (Roller DOWN)
012-211 Set Clamp Home Sensor H/L H: Not at Home Position (Sensor receives light.)
012-215 H-Tra IOT Full Paper Sensor H/L H: No paper
012-216 Front Tamper Home Sensor H/L H: Home Position detected
012-217 Decurler Cam Position Sensor H/L H: Not at Home Position (Sensor receives light.)
012-224 Stapler Move Sensor H/L H: Staple Unit Position detected
012-225 Stapler Front Corner Sensor H/L H: Front Corner Position
012-300 Front Cover Interlock Switch H/L H: Open
012-301 Top Cover Interlock Switch H/L H: Open
012-302 Docking Interlock Sensor H/L H: Undocked
012-305 H-Tra Interlock Sensor H/L H :Open
013-101 BOOKLET KNIFE HOME SNR H/L Detection of Booklet Knife at Home by Booklet Knife Home SNR.
013-102 BOOKLET COMPILE NO PAPER SNR H/L Detection of paper in Booklet Compiler
013-103 BOOKLET FOLDER ROLL EXIT SNR H/L Detection of paper by Booklet Folder Roll Exit SNR
013-104 BOOKLET DRAWER SET SNR H/L Detection as to whether Booklet Drawer is Open/Closed.
013-105 BOOKLET STAPLER READY H/L Booklet Stapler Ready signal
013-106 BOOKLET STAPLER ERROR H/L Booklet Stapler Error signal
Chain-
013-107 BOOKLET LOW STAPLE F SW H/L Detection as to whether Front Staples in Booklet Stapler are low and whether Cartridge is installed.
013-108 BOOKLET LOW STAPLE R SW H/L Detection as to whether Rear Staples in Booklet Stapler are low and whether Cartridge is installed.
013-112 BOOKLET TRAY BELT SW H/L Detection as to whether Booklet Tray Belt Switch is pressed down
013-134 BOOKLET TAMPER HOME SNR F H/L Detection of Booklet Tamper Front at Home
013-135 BOOKLET IN SNR H/L Detection of paper by Booklet IN SNR
013-136 BOOKLET TAMPER HOME SNR Çq H/L Detection of Booklet Tamper Rear at Home
013-137 BOOKLET END GUIDE HOME SNR H/L Detection of Booklet End Guide at Home
013-139 BOOKLET NO PAPER SNR H/L Detection of paper in Booklet Tray by No Paper SNR
013-140 BOOKLET KNIFE FOLDING SNR H/L Detection of Booklet Knife at Folding Position
013-141 (Fin-C)1 Bin Full Paper Sensor H/L Detection of MBX Bin 1 Full
H: Full
L: Not Full
H: Full
L: Not Full
H: Full
L: Not Full
H: Full
L: Not Full
H: Full
L: Not Full
H: Full
L: Not Full
H: Full
L: Not Full
H: Full
L: Not Full
H: Full
L: Not Full
H: Full
L: Not Full
013-151 (Fin-C)MBX Vertical Sensor H/L MBX Vertical Sensor Detection as to whether paper exists
H: Paper exists.
L: No paper

6-51
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Chain-
013-153 (Fin-C)MBX Front Cover Sensor H/L Detection of MBX Front Cover OPEN
H: OPEN
L: CLOSED
014-100 Xport Ent. SNR H/L H: Paper exists.
L: No paper
014-101 Buffer Path SNR H/L H: Paper exists.
L: No paper
014-102 Gate Snr H/L H: No paper
L: Paper exists.
014-110 Regi Clutch ON H/L H: Clutch OFF
L: Clutch ON
014-111 IOT Exit SNR H/L H: Paper exists.
L: No paper
014-115 Top Tray Exit SNR H/L H: Paper exists.
L: No paper
014-150 Compile Exit SNR H/L H: Paper exists.
L: No paper
014-151 Compile Tray No Paper SNR H/L H Paper exists.
L: No paper
014-190 H-Xport Ent. SNR H/L H: Paper exists.
L: No paper
014-191 H-Xport Exit SNR H/L H: Paper exists.
L: No paper
014-200 Side Regi SNR 1 H/L H: Paper exists.
L: No paper
014-201 Side Regi SNR 2 H/L H: Paper exists.
L: No paper
014-215 Top Tray Full SNR H/L H: Full
L: Not Full
014-220 Front Tamper Home SNR H/L H: Home
L: Not Home
014-221 Rear Tamper Home SNR H/L H: Home
L: Not Home
014-241 Stapler Move Position SNR H/L H: SNR Position
L: Not SNR Position
014-242 Low Staple SNR H/L H: No staple
L: Staples available
014-243 Self Priming SNR H/L H: Not Ready
L: Ready
014-244 Staple Home SNR H/L H: Not Home
L: Home
014-250 Eject Clamp Home SNR H/L H: Not Home
L: Home
Chain-
014-251 Set Clamp Home SNR H/L H: Not Home
L: Home
014-260 Upper Limit SNR H/L H: Limit
L: Not Limit
014-262 Stacker No Paper SNR H/L H: No paper
L: Paper exists.
014-263 Stack Encoder SNR H/L H: Detected
L: Not detected
014-264 Stack Hight SNR 1 H/L H: Detected by SNR
L: Not detected by SNR
014-265 Stack Hight SNR 2 H/L H: Detected by SNR
L: Not detected by SNR
014-270 Puncher Move Home SNR H/L H: Not Home
L: Home
014-271 Puncher Home SNR H/L H: Home
L: Not Home
014-272 Puncher Front SNR H/L H: Home
L: Not Home
014-273 Punch Hole Select SNR H/L H: Home
L: Not Home
014-274 Puncher Motor SNR H/L H: Light blocked
L: Light received
014-275 Punch Box Set SNR H/L H:Box Set
L:Box not set
014-281 H-Xport Top Tray Exit SNR H/L H: Paper
L: No paper
014-282 Decurler Home SNR H/L H: Not Home
L: Home
014-300 Eject Cover SW H/L H: OPEN
L: CLOSED
014-302 Finisher Front Door SW H/L H: OPEN
L: CLOSED
014-303 H-Xport Interlock SNR H/L H: OPEN
L: CLOSED
042-201 IBT Belt Home Sensor Detects IBT Belt Home Sensor On/Off.
[I/O]BELT_HOME_POS_SNR
042-202 Fuser Fan Fail H: Not rotating Detects whether Fuser Fan is rotating.
L: Rotating [I/O]FSR_FAN_FAIL
Note that “1: Not rotating” is detected when the Fan is not driven.
042-203 Drive Fan Fail H: Not rotating Detects whether Drive Fan is rotating.
L: Rotating [I/O]DRIVE_FAN_FAIL

6-53
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Chain-
042-204 Rear Bottom Fan Fail H: Not rotating Detects whether Rear Bottom Fan is rotating.
L: Rotating [I/O]REAR_BOTTOM_FAN_FAIL
042-205 IBT Fan Fail H: Not rotating Detects whether IBT Fan is rotating.
L: Rotating [I/O]IBT_FAN_FAIL
042-206 MHVPS Fan Fail H: Not rotating Detects whether MHVPS Fan is rotating.
L: Rotating [I/O]HV_FAN_FAIL
042-207 Process2 Fan Fail H: Not rotating Detects whether Process2 Fan is rotating.
L: Rotating [I/O]PROCESS2_FAN_FAIL
042-208 LVPS Exhaust Fan Fail H: Not rotating Detects whether LVPS Exhaust Fan is rotating.
L: Rotating [I/O]FIN_FAN_FAIL
042-209 Cartridge Fan Fail H: Not rotating Detects whether Cartridge Fan is rotating.
L: Rotating [I/O]XXX_FAN_FAIL
042-210 Process1 Fan Fail H: Not rotating Detects whether Process1 Fan is rotating.
L: Rotating [I/O]PROCESS1_FAN_FAIL
042-211 Suction Fan Fail H: Not rotating Detects whether Suction Fan is rotating.
042-213 C Exhaust Fan Fail H: Not rotating Detects whether C Exhaust Fan is rotating.
042-214 IH Intake Fan Fail H: Not rotating Detects whether IH Intake Fan is rotating.
042-215 IH Exhaust Fan Fail H: Not rotating Detects whether IH Exhaust Fan is rotating.
042-216 LH Fan Fail H: Not rotating Detects whether LH Fan is rotating.
L: Rotating [I/O]LH_FAN_FAIL
062-201 Sheet Abort H/L Document Regist
L: ON
062-212 IIT Regi Sensor H/L Regi Sensor de-actuated
L: ON
062-240 ADF Exist H/L DADF not installed
H: ON
Chain-
062-251 APS Sensor1 H/L Document exists.
L: APS SNR1
H: APS ON
062-253 APS Sensor3 H/L Document exists.
L: APS SNR3
H: APS ON
062-272 ScanStart H/L L: Ready to scan
062-300 Platen I/L Switch H/L Platen closed
L: ON
062-301 Angle Sensor H/L Platen closed
L: ON
071-101 #1 No Paper Sensor H/H Detects #1 No Paper Sensor On/Off.
[I/O]#1 No Paper Sensor
071-102 #1 Level Sensor H/H Detects #1 Level Sensor On/Off.
[I/O]#1 Level Sensor
071-104 #1 TRAY Paper Size Switch - Detects #1 TRAY Paper Size Sensor SW5 On/Off.
[I/O]#1 TRAY Papper Size Sensor (TSIZE-Digit)
071-105 #1 Pre Feed Sensor Detects #1 Pre Feed Sensor On/Off.
[I/O]#1 Pre Feed Sensor
072-103 #2 Feed Out Sensor - Detects #2 Feed Out Sensor On/Off.
[I/O]#2 Feed Out Sensor (Tray_Module)
073-105 #3 Pre Feed Sensor (TTM only) Detects #3 Pre Feed Sensor On/Off.

6-55
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Chain-
074-105 #4 Pre Feed Sensor (TTM only) Detects #4 Pre Feed Sensor On/Off.
075-101 MSI No Paper Sensor - Detects MSI No Paper Sensor On/Off.
[I/O]MSI No Paper Sensor
075-102 MSI Nudger Position Sensor - Detects MSI Nudger Position Sensor On/Off.
075-103 MSI Feed Out Sensor - Detects MSI Feed Out Sensor On/Off.
077-100 #2 Exit Sensor L Detects #2 Exit Sensor On/Off.
[I/O]#2 Exit Sensor
077-101 #1 Exit Sensor L Detects #1 Exit Sensor On/Off.
[I/O]#1 Exit Sensor
077-102 POB Sensor L Detects POB Sensor On/Off.
[I/O]POB Sensor
077-103 Regi Sensor L Detects Regi Sensor On/Off.
[I/O]Regi Sensor
077-104 MSI Feed Out Sensor L Detects MSI Feed Out Sensor On/Off.
[I/O]#1 Feed Out Sensor
077-105 #2 Feed Out Sensor L Detects #2 Feed Out Sensor On/Off.
077-108 Dup Path Sensor L Detects Dup Path Sensor On/Off.
[I/O]Dup Path Sensor
077-109 #1 OCT Home Position Sensor L Detects #1 OCT Home Position Sensor On/Off.
[I/O]#1 OCT Home Position Sensor
077-110 #2 OCT Home Position Sensor L Detects #2 OCT Home Position Sensor On/Off.
[I/O]#2 OCT Home Position Sensor
077-120 IOT Feed Ready Signal Input - Detects Feed Ready Signal OFF/ON.
077-121 TM Regi Stop Signal Input - Detects Regi Stop Signal OFF/ON.
077-123 TM Feed ON Signal Input - Detects Feed ON Signal OFF/ON.
077-124 Full Stack Sensor 1 Detects Full Stack Sensor 1 ON/OFF.
077-125 Full Stack Sensor 2 Detects Full Stack Sensor 2 ON/OFF.
077-201 Face Up Tray Detect Switch - Detects Face Up Tray Detect Switch On/Off.
[I/O]Face Up Tray Detect Switch
077-300 Left Hand Interlock Switch - Detects Left Hand Interlock Switch On/Off.
[I/O]Left Hand Interlock Switch
Chain-
077-301 Left Hand Low Cover Switch - Detects Left Hand Low Cover Switch On/Off.
[I/O]Left Hand Low Cover Switch
077-302 Left Hand High Cover Switch - Detects Left Hand High Cover Switch On/Off.
[I/O]Left Hand High Cover Switch
077-303 Front Interlock Switch - Detects Front Interlock Switch On/Off.
[I/O]Front Cover Interlock
077-305 Dup Cover Switch - Detects Dup Cover Switch On/Off.
[I/O]Dup Cover Switch
077-306 TM Left Hand Interlock Switch - Detects TM Left Hand Interlock Switch On/Off.
[I/O]Left Hand Interlock Switch (Tray_Module)
077-307 IBT Cover Switch - Detects IBT Cover Switch On/Off.
[I/O]IBT Cover Switch
091-100 Bottle Position SNR - Displays the state (High/Low) of Waste Toner Bottle Existence Detection Sensor.
091-101 Bottle Full SNR - Displays the state (High/Low) of Waste Toner Bottle Full Detection Sensor.
091-102 SNR Photo - Displays a High/Low output from Rotation Detection Sensor.
091-200 Bottle Position SNR H/L Displays the state (High/Low) of Waste Toner Bottle Existence Detection Sensor.
091-201 Bottle Full SNR H/L Displays the state (High/Low) of Waste Toner Bottle Full Detection Sensor.
091-202 SNR Photo H/L Displays a High/Low output from Rotation Detection Sensor.
094-200 1st BTR Retract Sensor - 1st BTR Retract Sensor Reading
Displays the current level (H or L) at “On”.
094-201 2nd BTR Retract Sensor - 2nd BTR Retract Sensor Reading
Displays the current level (H or L) at “On”.
094-202 POB Jam Sensor - Detects the active level of POB Jam Sensor.

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6.3.2 DC330 Output Component Check List
Table 1 DC330 Output Component Check List
Chain- Cyclic Multi-output
Link Component Name Operational Description Time Out Operation Prohibited Chain
005-001 CVT Feed Motor Current Value 005-002~005-010,
(Mid,Low):CW 41.3mm/sec PF2.01(Mid) 005-013~005-022,
Start->50ms:1.0A 005-046~005-051,
50ms->50s:1.0A 005-090, 005-093
50s->50ms:0.8A
Frequency
PF2.01(Mid)
574.465Hz
005-002 CVT Feed Motor Current Value 005-001, 005-
(Mid,Low):CW 55.0mm/sec PF2.01(Mid) 003~005-010, 005-
Start->50ms:1.2A 013~005-022, 005-
50ms->50s:1.0A 046~005-051, 005-
50s->50ms:0.8A 090, 005-093
Frequency
PF2.01(Mid)
765.990Hz
(Mid):CW 73.3mm/sec PF2.01(Mid) 005-004~005-010,
Start->50ms:1.2A 005-013~005-022,
50ms->50s:1.0A 005-046~005-051,
50s->50ms:0.8A 005-090, 005-093
Frequency
PF2.01(Mid)
1021.320Hz
(Mid,Low):CW 82.5mm/sec PF2.01(Mid) 005-005~005-010,
Start->50ms:1.2A 005-013~005-022,
50ms->50s:1.0A 005-046~005-051,
50s->50ms:0.8A 005-090, 005-093
Frequency
PF2.01(Mid)
1148.930Hz
(High,Mid,Low):CW 110.0mm/sec PF2.01(Mid) 005-006~005-010,
Start->50ms:1.2A 005-013~005-022,
50ms->50s:1.0A 005-046~005-051,
50s->50ms:0.8A 005-090, 005-093
Frequency
PF2.01(Mid)
1531.980Hz
Version 1.2 2010/08 6.3.2 DC330 Output Component Check List

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6.3.2 DC330 Output Component Check List 6-60 Version 1.2

005-006 CVT Feed Motor 005-001~005-005,
1(High):CW 137.5mm/sec 005-007~005-022,
005-013~005-010,
005-046~005-051,
005-090, 005-093
(High,Mid):CW 146.7mm/sec PF2.01(Mid) 005-008~005-010,
Start->50ms:1.2A 005-013~005-022,
50ms->50s:1.0A 005-046~005-051,
50s->50ms:0.8A 005-090, 005-093
Frequency
PF2.01(Mid)
2042.901Hz
Start->50ms:1.2A 005-013~005-022,
50ms->50s:1.0A 005-046~005-051,
50s->50ms:0.8A 005-090, 005-093
Frequency
PF2.01(Mid)
2298.190Hz
005-009 CVT Feed Motor 005-001~005-008,
(High):CW 183.3mm/sec 005-010, 005-
013~005-022, 005-
046~005-051, 005-
090, 005-093
Start->50ms:1.4A 005-046~005-051,
50ms->50s:1.0A 005-090, 005-093
50s->50ms:0.8A
Frequency
PF2.01(Mid)
3063.960Hz
(High,Mid):CW 293.3mm/sec PF2.01(Mid) 005-013, 005-
Start->50ms:1.4A 015~005-022, 005-
50ms->50s:1.2A 046~005-051, 005-
50s->50ms:0.8A 090, 005-093
Frequency
PF2.01(Mid)
4085.802Hz
005-015 Feed Motor CW(330.0mm/s)(High,Mid,Low) Current Value 005-001~005-010,
PF2.01(Mid) 005-013~005-014,
Start->50ms:1.4A 005-016~005-022,
50ms->50s:1.4A 005-046~005-051,
50s->50ms:0.8A 005-090, 005-093
Frequency
PF2.01(Mid)
4597.701Hz
005-017 Feed Motor CW(440.0mm/s)(High,Mid) Current Value 005-001~005-010,
PF2.01(Mid) 005-013~005-016,
Start->50ms:1.4A 005-018~005-022,
50ms->50s:1.4A 005-046~005-051,
50s->50ms:0.8A 005-090, 005-093
Frequency
PF2.01(Mid)
6130.268Hz
005-019 Feed Motor CCW(400.0mm/s)(High,Mid) Current Value 005-001~005-010,
PF2.01(Mid) 005-013~005-018,
Start->50s:1.9A 005-020~005-022,
50s->50ms:0.8A 005-046~005-051,
Frequency 005-090, 005-093
PF2.01(Mid)
3714.02Hz
PF2.01(Mid) 005-013~005-019,
Start->50ms:1.4A 005-021~005-022,
50ms->50s:1.4A 005-046~005-051,
50s->50ms:0.8A 005-090, 005-093
Frequency
PF2.01(Mid)
2785.515Hz
PF2.01(Mid) 005-013~005-020,
Start->50ms:1.4A 005-022, 005-
50ms->50s:1.0A 046~005-051, 005-
50s->50ms:0.8A 090, 005-093
Frequency
PF2.01(Mid)
2228.412Hz

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PF2.01(Mid) 005-013~005-021,
Start->50ms:1.4A 005-046~005-051,
50ms->50s:1.0A 005-090, 005-093
50s->50ms:0.8A
Frequency
PF2.01(Mid)
1392.7577Hz
005-026 CVT Reg.Motor Current Value 005-027~005-039,
(Mid,Low):CCW 41.3mm/sec PF2.01(Mid) 005-041~005-042
Start->50ms:1.0A
50ms->50s:0.7A
50s->50ms:0.7A
Frequency
PF2.01(Mid)
574.465Hz
005-027 CVT Reg.Motor Current Value 005-026, 005-
(Mid,Low):CCW 55.0mm/sec PF2.01(Mid) 028~005-039, 005-
Start->50ms:1.0A 041~005-042
50ms->50s:0.7A
50s->50ms:0.7A
Frequency
PF2.01(Mid)
765.990Hz
(Mid):CCW 73.3mm/sec PF2.01(Mid) 005-029~005-039,
Start->50ms:1.0A 005-041~005-042
50ms->50s:0.7A
50s->50ms:0.7A
Frequency
PF2.01(Mid)
1021.320Hz
(Mid,Low):CCW 82.5mm/sec PF2.01(Mid) 005-030~005-039,
Start->50ms:1.1A 005-041~005-042
50ms->50s:0.8A
50s->50ms:0.7A
Frequency
PF2.01(Mid)
1148.930Hz
(High,Mid,Low):CCW 110.0mm/sec PF2.01(Mid) 005-031~005-039,
Start->50ms:1.1A 005-041~005-042
50ms->50s:0.8A
50s->50ms:0.7A
Frequency
PF2.01(Mid)
1531.980Hz
(High,Mid):CCW 146.7mm/sec PF2.01(Mid) 005-033~005-039,
Start->50ms:1.1A 005-041~005-042
50ms->50s:0.8A
50s->50ms:0.7A
Frequency
PF2.01(Mid)
2042.901Hz
(High,Mid,Low):CCW 165.0mm/sec PF2.01(Mid) 005-034~005-039,
Start->50ms:1.1A 005-041~005-042
50ms->50s:0.8A
50s->50ms:0.7A
Frequency
PF2.01(Mid)
2298.190Hz
005-038 Regi Motor CCW(330.0mm/s)(High,Mid,Low) Current Value 005-026~005-037,
PF2.01(Mid) 005-039, 005-
Start->50ms:1.3A 041~005-042
50ms->50s:1.1A
50s->50ms:0.7A
Frequency
PF2.01(Mid)
4597.701Hz
005-041 Regi Motor CCW(440.0mm/s)(High,Mid) Current Value 005-026~005-039,
PF2.01(Mid) 005-042
Start->50ms:1.3A
50ms->50s:1.1A
50s->50ms:0.7A
Frequency
PF2.01(Mid)
6130.268Hz

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005-050 Feed Motor CW(100.0mm/s TA)(Mid) Current Value 005-001~005-010,
PF2.01(Mid) 005-013~005-022,
Start->50ms:1.2A 005-046~005-049,
50ms->50s:1.0A 005-051, 005-090,
50s->50ms:0.8A 005-093
Frequency
PF2.01(Mid)
1392.7577Hz
005-063 Cooling Fan Operation
005-072 CVT Nip Release Sol -
005-073 CVT Stamp Sol -
005-083 Doc Ready -
005-084 Doc Set LED -
005-088 Image Area ON -
005-090 Set Gate Sol. 005-001~005-010,
005-013~005-022,
005-046~005-051,
005-093
005-093 Nudger Initialize RCP Operation (PF2.01) 005-001~005-010,
005-013~005-022,
005-046~005-051,
005-009
010-001 Fuser Motor(255mm Speed) Fuser Motor rotation operation. It rotates at 255mm/s (+0.8%). - X 010-002, 010-003,
[I/O] Fuser Mot ON 010-004, 010-005,
[I/O] Fuser Gain 010-006, 010-007,
[I/O] Fuser Motor Break 010-008, 094-012,
[Ref Clk]1497.7235Hz 094-013
[I/O] Fuser Mot ON 010-004, 010-005,
[I/O] Fuser Gain 010-006, 010-007,
[Ref Clk] 1320.5155Hz 094-013
[I/O] Fuser Mot ON 010-004, 010-005,
[I/O] Fuser Gain 010-006, 010-007,
[Ref Clk] 1173.7089Hz 094-013
010-004 Fuser Motor(175mm High Speed) Fuser Motor rotation operation. It rotates at 175mm/s (+1.2%). - X 010-001, 010-002,
[I/O] Fuser Mot ON 010-003, 010-005,
[I/O] Fuser Gain 010-006, 010-007,
[Ref Clk] 1031.0129Hz 094-013
010-005 Fuser Motor(121mm High Speed) Fuser Motor rotation operation. It rotates at 121mm/s (+1.2%). - X 010-001, 010-002,
[I/O] Fuser Mot ON 010-003, 010-004,
[I/O] Fuser Gain 010-006, 010-007,
[Ref Clk] 712.9007Hz 094-013
010-006 Fuser Motor(175mm Low Speed) Fuser Motor rotation operation. It rotates at 175mm/s (+1.3%). - X 010-001, 010-002,
[I/O] Fuser Mot ON 010-003, 010-004,
[I/O] Fuser Gain 010-005, 010-007,
[Ref Clk] 1474.404Hz 094-013
010-007 Fuser Motor(121mm Low Speed) Fuser Motor rotation operation. It rotates at 121mm/s (+1.3%). - X 010-001, 010-002,
[I/O] Fuser Mot ON 010-003, 010-004,
[I/O] Fuser Gain 010-005, 010-006,
[Ref Clk] 1019.410Hz 094-013
[I/O] Fuser Mot ON 010-003, 010-004,
[I/O] Fuser Gain 010-005, 010-006,
[Ref Clk] 668.163Hz 094-013
010-009 P/Roll Latch ON P/Roll Latch ON operation - X 010-010, 010-011
[I/O] Proll Latch Motor ON
[I/O] Proll Latch Motor Clk
[I/O] Proll Latch Sensor
At the P/Roll Latch ON position, Latch Motor automatically stops.
010-010 P/Roll Latch OFF P/Roll Latch OFF operation - X 010-009, 010-011
At the P/Roll Latch OFF position, Latch Motor automatically stops.
010-011 P/Roll Half Latch P/Roll Half Latch operation - X 010-009, 010-010
At the P/Roll Half Latch operation, Latch Motor automatically stops.
042-001 MainMotor(79mm/s) Main Motor rotary drive operation: A start instruction triggers a rotary drive operation (79mm/s). - X 042-002, 042-003,
A stop instruction stops it. 042-004, 042-005,
[I/O]MAIN_MOT 042-006
[I/O]MAIN_MOT_GAIN
[I/O]MAIN_MOT_GAIN

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[I/O]MAIN_MOT_GAIN
042-004 Main Motor(200mm/s) Main Motor solo rotation operation: A start instruction triggers a rotary drive operation (200mm/ - X 042-001, 042-002,
s). A stop instruction stops it. 042-003, 042-005,
042-006
042-006
042-005
042-007 IBT Fan IBT Fan rotation operation: A start instruction triggers its rotation. A stop instruction stops it. - X -
042-008 HV Fan HV Fan rotation operation: A start instruction triggers its high-speed rotation. A stop instruction - X -
changes it to low-speed rotation.
042-009 Process2 Fan Process2 Fan rotation operation: A start instruction triggers its rotation. A stop operation stops it. - X -
042-010 LVPS Fan LVPS Fan rotation operation: A start instruction triggers its rotation. A stop instruction stops it. - X -
*However, triggered by a start instruction the FAN rotates at high speed and triggered by a stop
one it rotates at low speed.
042-011 Fuser Fan Fuser Fan rotation speed changing operation: A start instruction triggers it to rotate at PWM - X 042-012, 042-013,
90%. After 2 sec it begins to rotate at duty xx%. 042-014, 042-015,
xx% represents max PS NVM value for a product. 042-016, 042-017,
A stop instruction stops the FAN operation. 042-018, 042-019,
[I/O]DD_IO_FUSER_FAN 042-020, 042-021,
[I/O]DD_PWM_FUSER_FAN 042-022, 042-023,
042-024, 042-025,
042-026
042-012 MHVPS Fan MHVPS Fan rotation speed changing operation: A start instruction triggers it to rotate at PWM - X 042-011, 042-013,
[I/O]DD_IO_HV_M_FAN 042-020, 042-021,
[I/O]DD_PWM_HV_M_FAN 042-022, 042-023,
042-024, 042-025,
042-026
042-013 Process2 Fan Process2 Fan rotation operation: A start instruction triggers its high-speed rotation. After 2 sec it - X 042-011, 042-012,
switches to low-speed rotation. A stop instruction stops it. 042-014, 042-015,
[I/O]DD_IO_P2_FAN_H 042-016, 042-017,
042-018, 042-019,
042-020, 042-021,
042-022, 042-023,
042-024, 042-025,
042-026
042-014 LVPS Exhaust Fan LVPS Exhaust Fan rotation operation: A start instruction triggers its rotation. A stop instruction - X 042-011, 042-012,
stops it. 042-013, 042-015,
[I/O]DD_IO_LV_EX_FAN 042-016, 042-017,
042-018, 042-019,
042-020, 042-021,
042-022, 042-023,
042-024, 042-025,
042-026
042-015 Rear Bottom Fan Rear Bottom Fan rotation operation: A start instruction triggers its rotation. A stop instruction - X 042-011, 042-012,
stops it. 042-013, 042-014,
[I/O]DD_IO_BOTTOM_FAN 042-016, 042-017,
[I/O]DD_PWM_REAR_BOTTOM_FAN 042-018, 042-019,
042-020, 042-021,
042-022, 042-023,
042-024, 042-025,
042-026
042-016 IH Intake Fan IH Intake Fan rotation speed changing operation: A start instruction triggers it to rotate at PWM - X 042-011, 042-012,
[I/O]DD_IO_SLV_FAN 042-020, 042-021,
[I/O]DD_PWM_SLV_FAN 042-022, 042-023,
042-024, 042-025,
042-026
042-017 IH Exhaust Fan IH Exhaust Fan rotation speed changing operation: A start instruction triggers it to rotate at - X 042-011, 042-012,
PWM 90%. After 2 sec it begins to rotate at duty xx%. 042-013, 042-014,
[I/O]DD_IO_IH_FAN 042-020, 042-021,
[I/O]DD_PWM_IH_FAN 042-022, 042-023,
042-024, 042-025,
042-026
042-018 LVPS Fan LVPS Fan rotation operation: A start instruction triggers its rotation. A stop one stops it. - X 042-011, 042-012,
[I/O]LVPS_Fan 042-013, 042-014,
*However, triggered by a start instruction the FAN rotates at high speed and triggered by a stop 042-015, 042-016,
one it rotates at low speed. 042-017, 042-019,
042-020, 042-021,
042-022, 042-023,
042-024, 042-025,
042-026

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042-019 IBT Fan IBT Fan rotation operation: A start instruction triggers its rotation. A stop one stops it - X 042-011, 042-012,
[I/O]DD_IO_IBT_FAN 042-013, 042-014,
042-015, 042-016,
042-017, 042-018,
042-020, 042-021,
042-022, 042-023,
042-024, 042-025,
042-026
042-020 SUCTION_Drive Fan Suction or Drive Fan rotation operation: A start instruction triggers a rotation operation. A stop - X 042-011, 042-012,
one stops it. 042-013, 042-014,
[I/O]DD_IO_SCT_DRV_FAN 042-015, 042-016,
[I/O]DD_PWM_SCT_DRV_FAN 042-017, 042-018,
042-019, 042-021,
042-022, 042-023,
042-024, 042-025,
042-026
042-021 Cartridge Fan Cartridge Fan rotation speed changing operation: A start instruction triggers it to rotate at PWM - X 042-011, 042-012,
[I/O]DD_IO_C_FAN 042-019, 042-020,
[I/O]DD_PWM_C_FAN 042-022, 042-023,
042-024, 042-025,
042-026
042-022 Process1 Fan Process1 Fan rotation speed changing operation: A start instruction triggers it to rotate at PWM - X 042-011, 042-012,
[I/O]DD_IO_P1_FAN 042-019, 042-020,
[I/O]DD_PWM_P1_FAN 042-021, 042-023,
042-024, 042-025,
042-026
042-024 C Exhaust Fan C Exhaust Fan rotation operation: A start instruction triggers its rotation. A stop one stops it. - X 042-011, 042-012,
[I/O]XXX_FAN_ 042-013, 042-014,
042-015, 042-016,
042-017, 042-018,
042-019, 042-020,
042-021, 042-022,
042-023, 042-025,
042-026
042-025 NOHAD FAN Fail Detection Rotates all Fans together and performs Failure Detection. - X 042-011, 042-012,
A start instruction triggers the FANs to rotate. After 5 sec of operation, performs Fail Detection. 042-013, 042-014,
After doing the detection process, stops the rotating FANs. 042-015, 042-016,
Informs the Controller of Fault Code (Chain/Link No) associated with failed FAN. 042-017, 042-018,
*For Fault Codes reported, see DC125. 042-019, 042-020,
FANs to be checked for a failure: 042-021, 042-022,
Fuser Fan 042-023, 042-024,
Drive(Suction) Fan 042-026
Rear Bottom Fan
MHVPS Fan
IBT Fan
Process2 Fan
LVPS Exhaust Fan
Cartridge Fan
Process1 Fan
C-EXHAUST Fan
IH Intake Fan
IH Exhaust Fan
LH Fan
042-026 LH Fan LH Fan rotation operation: A start instruction triggers its rotation at Duty 90%. A stop instruction - X 042-011, 042-012,
stops it. 042-013, 042-014,
[I/O]LH_FAN_ON, LH_FAN_PWM 042-015, 042-016,
042-017, 042-018,
042-019, 042-020,
042-021, 042-022,
042-023, 042-024,
042-025
061-001 LPH Forced ON (entirely solid) Forces LPH to turn ON. (an entirely solid pattern) X 061-002, 061-003,
061-004
061-002 LPH Forced ON (Cin50%) Forces LPH to turn ON. (Cin50%) X 061-001, 061-003,
061-004
061-003 LPH Forced ON (streak grading pattern) Forces LPH to turn ON. (a streak grading pattern) X 061-001, 061-002,
061-004
061-004 LPH Forced ON (thyristor transfer) Performs only thyristor transfer. X 061-001, 061-002,
061-003
062-002 IIT Exposure Lamp Lamp ON 180 sec -> Auto OFF O X -
062-005 IIT Scan Motor (in scan direction) Move 50mm in scan direction from current position -> Auto OFF O X 062-006
062-006 IIT Scan Motor (in return direction) Move 50mm in return direction from current position -> Auto OFF O X 062-005
062-086 IIT Image Area IMG-AREA signal output X X -
062-091 Exchange To ADF Turns ON the signal that instructs on relocating documents to DADF. X X -
071-001 #1 Feed Motor 2-phase (CW2) in Feed direction Drives the Motor in 2-phase excitation, in Feed direction, at feed speed. - X 071-002, 071-003,
However, if speed is specified in NVM, the motor is driven at speed of target frequency specified 071-004, 075-
there. 001~075-004

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071-002 #1 Feed Motor 2-phase (CCW2) in Lift Up direction Drives the Motor in 2-phase excitation, in Lift Up direction, at Lift Up speed. - X 071-001, 071-003,
there. 001~075-004
<Constraints>
• If Level Sensor is On when the Motor tries to start driving, it does not operate.
• If Level Sensor On is detected, the Motor steps down to 0 pps and finishes operating.
071-003 #1 Feed Motor 1-2 phase (CW1-2) in Feed direction Drives the Motor in 1-2 phase excitation, in Feed direction, at feed speed. - X 071-001, 071-002,
there. 001~075-004
071-004 #1 Feed Motor 1-2 phase (CCW1-2) in Lift Up direc- Drives the Motor in 1-2 phase excitation, in Lift Up direction, at Lift Up speed. - X 071-001, 071-002,
tion However, if speed is specified in NVM, the motor is driven at speed of target frequency specified 071-003, 075-
there. 001~075-004
<Constraints>
However, if speed is specified in NVM, the motor is driven at speed of target frequency specified 072-004
there.
there.
<Constraints>
there.
tion However, if speed is specified in NVM, the motor is driven at speed of target frequency specified 072-003
there.
<Constraints>
there.
there.
<Constraints>
there.
tion However, if speed is specified in NVM, the motor is driven at speed of target frequency specified 072-003
there.
<Constraints>
there.
there.
<Constraints>
074-003 #4 Feed Motor 1-2 phase (CW1-2) Feed direction Drives the Motor in 1-2 phase excitation, in Feed direction, at feed speed. - X 072-001, 072-002,
there.
074-004 #4 Feed Motor 1-2 phase (CCW1-2) Lift Up direction Drives the Motor in 1-2 phase excitation, in Lift Up direction, at Lift Up speed. - X 072-001, 072-002,
there. 001~071-004
<Constraints>
075-001 MSI Feed Motor 2-phase (CW2) Feed direction Drives the Motor in 2-phase excitation, in Feed direction, at feed speed. X 075-002, 075-003,
However, if speed is specified in NVM, the motor is driven at speed of target frequency specified 075-004, 071-001,
there. 071-002, 071-003,
071-004
075-002 MSI Feed Motor 2-phase (CCW2) Nudger Up/Down Drives the Motor in 2-phase excitation, in Nudger Up/Down direction, at Nudger Up/Down X 075-001, 075-003,
direction speed. 075-004, 071-001,
However, if speed is specified in NVM, the motor is driven at speed of target frequency specified 071-002, 071-003,
there. 071-004
075-003 MSI Feed Motor 1-2 phase (CW1-2) Feed direction Drives the Motor in 1-2 phase excitation, in Feed direction, at feed speed. - X 075-001, 075-002,
there. 001~071-004
075-004 MSI Feed Motor 1-2 phase (CCW1-2) Nudger Up/ Drives the Motor in 1-2 phase excitation, in Nudger Up/Down direction, at Nudger Up/Down - X 075-001, 075-002,
Down direction speed. 075-003, 071-
However, if speed is specified in NVM, the motor is driven at speed of target frequency specified 001~071-004
there.

6-71
General
2010/08

077-001 Take Away Clutch Turns ON Take Away Clutch. - X -
[I/O] TA Clatch (used also as MSI TA)
Combining this with [Component] Main Drive Motor[042-XXX] enables #1Take Away Roll and
MSI Take Away Roll to drive.
077-002 Regi Clutch Turns ON Regi Clutch. - X -
[I/O] TA Clatch (used also as MSI TA)
Combining this with [Component] Main Drive Motor[042-XXX] enables Regi Roll to drive.
077-003 Exit Gate Solenoid Switches Exit Gate. (Strong Current Value (based on NVM set value (Duty)) is used for X
110msec from the start of pulling in the solenoid. After that it switches to Weak Current Value (
based on NVM set value (Duty) (The actual operation is as specified.))
Off: to #1Exit Output. On: to #2Exit Unit.
[I/O] Exit Gate Solenoid
077-004 Face Up Gate Solenoid Switches Face Up Gate. - X
(Strong Current Value (based on NVM set value (Duty)) is used for 110msec from the start of
pulling in the solenoid. After that it switches to Weak Current Value ( based on NVM set value
(Duty) (The actual operation is as specified.))
Off: to #2Exit. On: to Face UP Output.
[I/O] Face Up Gate Solenoid
077-005 Duplex Drive Motor(Forward at 175/MAX) Drives Transport Roll in Dup Unit. (175 speed/Forward rotation/MAX) - X 077-006, 007-007,
In the Exit Output direction 007-008, 007-009,
007-010, 007-022,
007-023, 007-024
077-006 Duplex Drive Motor(Reverse at 175/MAX) Drives Transport Roll of Dup Unit. (175 speed/Reverse rotation/MAX) - X 077-005, 007-007,
In the direction of pulling in Duplex 007-008, 007-009,
007-010, 007-022,
007-023, 007-024
007-010, 007-022,
007-023, 007-024
077-008 Duplex Drive Motor(Reverse at 121/MAX) Drives Transport Roll in Dup Unit. (121 speed/Reverse rotation/MAX) - X 077-005, 007-006,
007-010, 007-022,
007-023, 007-024
007-010, 007-022,
007-023, 007-024
077-010 Duplex Drive Motor(Reverse at 79/MAX) Drives Transport Roll in Dup Unit. (79 speed/Reverse rotation/MAX) - X 077-005, 007-006,
007-009, 007-022,
007-023, 007-024
077-011 Exit2 Drive Motor Drives Transport Roll in Exit Unit. (175 speed/Reverse rotation/MAX) - X 077-012, 007-013,
(Reverse at 175/MAX) In the direction of pulling in Duplex 007-014, 007-015,
007-016, 007-025,
007-026, 007-027
077-012 Exit2 Drive Motor Drives Transport Roll in Exit Unit. (175 speed/Forward rotation/MAX) - X 077-011, 007-013,
(Forward at 175/MAX) In the Exit Output direction 007-014, 007-015,
007-016, 007-025,
007-026, 007-027
007-016, 007-025,
007-026, 007-027
007-016, 007-025,
007-026, 007-027
007-016, 007-025,
007-026, 007-027
007-015, 007-025,
007-026, 007-027
077-017 #2 OCT Motor Moves #2 Exit Roll in the axial direction. (On for 1000msec then timeout) O X 077-018
(CW 1-2 phase excitation mode) CW: Moves Exit Roll to the O/B side of M/C.
Performs in 1-2 phase excitation.
077-018 #2 OCT Motor Moves #2 Exit Roll in the axial direction. (On for 1000msec then time-out.) O X 077-017
(CCW 1-2 phase excitation mode) CCW: Moves Exit Roll to the I/B side of M/C.
077-019 #1 OCT Motor Moves #1 Exit Roll in the axial direction. (On for 1000msec then time-out.) O X 077-020
(CW 1-2 phase excitation mode) CW: Moves Exit Roll to the O/B side of M/C.
077-020 #1 OCT Motor Moves #1 Exit Roll in the axial direction. (On 1000msec then timeout.) O X 077-019
(CCW 1-2 phase excitation mode) CCW: Moves Exit Roll to the I/B side of M/C.
077-022 Duplex Drive Motor(Reverse at 175/PRC) Drives Transport Roll in Dup Unit. (175 speed/Reverse rotation/PRC) - X 077-005, 007-006,
Speed of the pushing operation in the direction of pulling in Duplex 007-007, 007-008,
007-009, 007-010,
007-023, 007-024
007-009, 007-010,
007-022, 007-024

6-73
General
2010/08

007-009, 007-010,
007-021, 007-023
077-025 Exit2 Drive Motor Drives Transport Roll in Exit Unit. (175 speed/Reverse rotation/PRC) - X 077-011, 007-012,
(Reverse at 175/PRC) Speed of the pushing operation in the direction of pulling in Duplex 007-013, 007-014,
007-015, 007-016,
007-026, 007-027
007-015, 007-016,
007-025, 007-027
007-015, 007-016,
007-025, 007-026
077-030 TM T/A CL Turns ON TM T/A Clutch. - X
077-031 TM T/A Motor(Low only) Drives TM T/A Motor. - X
077-032 TM Feed Ready signal output Turns ON the Feed Ready signal. - X
077-033 IOT Regi Stop signal output Turns ON the Regi Stop signal. - X
077-034 IOT Feed ON signal output Turns ON the Feed ON signal. - X
077-035 TM T/A Motor1 full speed (High only) Drives TM T/A Motor1 at full speed (2-phase excitation). X
077-036 TM T/A Motor1 half speed (High only) Drives TM T/A Motor1 at half speed (1-2 phase excitation). X
077-037 TM T/A Motor2 full speed (High TTM only) Drives TM T/A Motor2 at full speed (2-phase excitation). X
077-038 TM T/A Motor2 half speed (High TTM only) Drives TM T/A Motor2 at half speed (1-2 phase excitation). X
077-040 #1 OCT Motor Moves #1 Exit Roll in the axial direction. (On for 1000msec and timeout.) 1000ms X 077-041, 077-042,
(CW 1-2 phase excitation mode) CW: Moves Exit Roll to the O/B side of M/C. 077-043
[I/O]#1 OCT Motor
Performs in 1-2 phase excitation mode.
*If speed is specified in NVM, the motor is driven at speed of target frequency specified there.
*Specify drive profile in NVM.
077-041 #1 OCT Motor Moves #1 Exit Roll in the axial direction. (On for 1000msec and timeout.) 1000ms X 077-040, 077-042,
(CCW 1-2 phase excitation mode) CCW: Moves Exit Roll to the I/B side of M/C. 077-043
[I/O]#1 OCT Motor
077-042 #1 OCT Motor Moves #1 Exit Roll in the axial direction. (On for 1000msec then time-out.) 1000ms X 077-040, 077-041,
(CW 2-phase excitation mode) CW: Moves Exit Roll to the O/B side of M/C. 077-043
[I/O]#1 OCT Motor
Performs in 2-phase excitation mode.
(CCW 2-phase excitation mode) CCW: Moves Exit Roll to the I/B side of M/C. 077-042
[I/O]#1 OCT Motor
(CW 1-2 phase excitation mode) CW: Moves Exit Roll to the O/B side of M/C. 077-048
[I/O]#2 OCT Motor
(CCW 1-2 phase excitation mode) CCW: Moves Exit Roll to the I/B side of M/C. 077-048
[I/O]#2 OCT Motor
(CW 2-phase excitation mode) CW: Moves Exit Roll to the O/B side of M/C. 077-048
[I/O]#2 OCT Motor
(CCW 2-phase excitation mode) CCW: Moves Exit Roll to the I/B side of M/C. 077-047
[I/O]#2 OCT Motor
077-050 Take Away Motor 1-2 phase (CW2/Forward) Drives Take Away Motor in 1-2 phase excitation, forward at max speed. (in output direction) X 077-051, 077-052,
there.
[I/O]Take Away Motor
077-060 Exit2 Drive Motor 1-2 phase (CW2/Forward) Drives Exit2 Drive Motor in 1-2 phase excitation, forward at max speed. (in output direction) X 077-061, 077-062,
there.
[I/O]Exit2 Drive Motor
077-061 Exit2 Drive Motor 1-2 phase (CCW2/Reverse) Drives Exit2 Drive Motor in 1-2 phase excitation, reverse at max speed. (in pull-in direction) X 077-060, 077-062,
there.

6-75
General
2010/08

077-062 Exit2 Drive Motor 2-phase (CW2/Forward) Drives Exit2 Drive Motor in 2-phase excitation, forward at max speed. (in output direction) X 077-060, 077-061,
there.
077-063 Exit2 Drive Motor 2-phase (CCW2/Reverse) Drives Exit2 Drive Motor in 2-phase excitation, reverse at max speed. (in pull-in direction) X 077-060, 077-061,
there.
077-071 Duplex Drive Motor 1-2 phase (CCW2/Reverse) Drives Duplex Drive Motor in 1-2 phase excitation, reverse at max speed. (in pull-in direction) X 077-070, 077-072,
there.
[I/O]Duplex Drive Motor
077-073 Duplex Drive Motor 2 phase (CCW2/Reverse) Drives Duplex Drive Motor in 2-phase excitation, reverse at max speed. (in pull-in direction) X 077-070, 077-071,
there.
[I/O]Duplex Drive Motor
078-003 HCF1 Feed Motor: Feed Drives the Motor at frequency of 2320PPS (307.5mm/s) in Feed direction. - X 078-002
[I/O]HCF1 Feed Motor
[I/O]HCF1 Feed Motor Direction
[I/O]HCF1 Feed Motor Low
[I/O]HCF1 Feed Motor Clock
078-004 HCF1 Feed Motor: Lift Up Drives the Motor at frequency of 3395PPS (450mm/s) in Lift Up direction. - X 078-001
Drives the Motor only when HCF1 Tray Level Sensor is Off, not when the sensor is On. Stops
driving it if the sensor turns On when it is driving.
Does not drive it when HCF1 Tray In Sensor is Off.
[I/O]HCF1 Feed Motor
[I/O]HCF1 Feed Motor Direction
[I/O]HCF1 Feed Motor Low
[I/O]HCF1 Feed Motor Clock
[I/O]HCF1 Level Sensor
[I/O]HCF1 Tray In Sensor
078-096 HCF1 T/A Motor Drives HCF1 T/A Roll at 400mm/s. - X
(400mm/s) [I/O]HCF1 T/A Motor
[I/O]HCF1 T/A Motor Low
[I/O]HCF1 T/A Motor Clock
089-001 MOB On/Off(LowPower) Controls a set of MOB IN/OUT LEDs for diffused light. - X 089-002
089-002 MOB On/Off(HighPower) Controls a set of MOB IN/OUT LEDs for diffused light. - X 089-001
091-001 BCR DC Y BCR DC Y output (Output value is set to High: 225 speed/Low: 175 speed.) - X 091-009, 091-010,
Output Value: [NVM]BCR_DC_OUT[Y](752-002) 091-044, 091-045
091-002 BCR DC M BCR DC M output (Output value is set to High: 225 speed/Low: 175 speed.) - X 091-009, 091-011,
Output Value: [NVM]BCR_DC_OUT[M](752-003) 091-044, 091-045
091-003 BCR DC C BCR DC C output (Output value is set to High: 225 speed/Low: 175 speed.) - X 091-009, 091-012,
Output Value: [NVM]BCR_DC_OUT[C](752-004) 091-044, 091-045
091-004 BCR DC K BCR DC K output (Output value is set to High: 225 speed/Low: 175 speed.) - X 091-009, 091-013,
Output Value: [NVM]BCR_DC_OUT[K](752-005) 091-044, 091-045
091-005 BCR AC Y BCR AC output (Output value is set to High: 225 speed/Low: 175 speed.) - X 091-009, 091-010,
Output Value: [NVM]#Y_BCR AC 225/175 Out(751-xxx/xxx) 091-044, 091-045
Frequency: [NVM]PWM 225/175 Clock Ratio(751-xxx/xxx)
Simultaneously outputs BCR AC Clock at frequency below:
Frequency: [NVM]BCR AC 225/175 Clock Ratio(751-xxx/xxx)
091-006 BCR AC M BCR AC output (Output value is set to High: 225 speed/Low: 175 speed.) - X 091-009, 091-011,
Output Value: [NVM]#M_BCR AC 225/175 Out(751-xxx/xxx) 091-044, 091-045
Frequency:[NVM]BCR AC 225/175 Clock Ratio(751-xxx/xxx)
091-007 BCR AC C BCR AC output (Output value is set to High: 225 speed/Low: 175 speed.) - X 091-009, 091-012,
Output Value: [NVM]#C_BCR AC 225/175 Out(751-xxx/xxx) 091-044, 091-045
Frequency:[NVM]PWM 225/175Clock Ratio(751-xxx/xxx)
Frequency:[NVM]BCR AC 225/175 Clock Ratio(751-xxx/xxx)
091-008 BCR AC K BCR AC output (Output value is set to High: 225 speed/Low: 175 speed.) - X 091-009, 091-013,
Output Value: [NVM]#K_BCR AC 225/175 Out(751-xxx/xxx) 091-044, 091-045
Frequency: [NVM]BCR AC 225/175 Clock Ratio(751-xxx/xxx)
091-009 BCR DC/AC YMCK <Combined-Component Control> - X 091-001, 091-002,
BCR DC/AC YMCK output (Output value is set to High: 225 speed/Low: 175 speed.) 091-003, 091-004,
Operates the combined components below: 091-005, 091-006,
[Component]BCR DC Y/M/C/K (091-001~004) 091-007, 091-008,
[Component]BCR AC Y/M/C/K (091-005~008) 091-010, 091-011,
091-012, 091-013,
091-044, 091-045
091-010 BCR DC/AC Y <Combined-Component Control> - X 091-001, 091-005,
BCR DC/AC Y output 091-009, 091-044,
Operates the combined components below: 091-045
[Component]BCR DC Y (091-001)
[Component]BCR AC Y (091-005)
091-011 BCR DC/AC M <Combined-Component Control> - X 091-002, 091-006,
BCR DC/AC M output 091-009, 091-044,
[Component]BCR DC M (091-002)
[Component]BCR AC M (091-006)
091-012 BCR DC/AC C <Combined-Component Control> - X 091-003, 091-007,
BCR DC/AC C output 091-009, 091-044,
[Component]BCR DC C (091-003)
[Component]BCR AC C (091-007)

6-77
General
2010/08

091-013 BCR DC/AC K <Combined-Component Control> - X 091-004, 091-008,
BCR DC/AC K output (Output value is set to High: 225 speed/Low: 175 speed.) 091-009, 091-044,
[Component]BCR DC K (091-004)
[Component]BCR AC K (091-008)
091-014 DRUM YMC/DRUM K/IBT MOT(79 Speed) Output of DRUM YMC MOT/DRUM K MOT/IBT MOT (79 speed) - X 091-015~091-037,
Drum YMC/K Motor rotation operation at Process Speed 79 019-044, 091-045
Sets 121 speed depending on the I/O combination.
(Clock reflects the following:
NVM(741-001: IBT Motor Speed Fine Adjustment 79 speed)
NVM(741-014: Drum YMC Motor Speed Fine Adjustment 79 speed 1)
NVM(741-014: Drum K Motor Speed Fine Adjustment 79 speed 1)
091-015 DRUM YMC/DRUM K/IBT MOT(121 Speed) Output of DRUM YMC MOT/DRUM K MOT/IBT MOT (121 speed) - X 091-014, 091-
Drum YMC/K Motor rotation operation at Process Speed 121 016~091-037, 091-
Sets 121 speed depending on the I/O combination. 044, 091-045
NVM(741-015:Drum K Motor Speed Fine Adjustment 121 speed 1)
091-016 DRUM YMC/DRUM K/IBT MOT(175 Speed) Output of DRUM YMC MOT/DRUM K MOT/IBT MOT (175 speed) - X 091-014, 091-015,
Drum YMC/K Motor rotation operation at Process Speed 175 091-017~091-037,
Sets 175 speed depending on the I/O combination. 091-044, 091-045,
(Clock reflects the following: 091-048
NVM(741-003: IBT MotorSpeed Fine Adjustment 175 speed)
091-017 DRUM YMC/DRUM K/IBT MOT(200 Speed) Output of DRUM YMC MOT/DRUM K MOT/IBT MOT (200 speed) - 091-014~091-016,
Drum YMC/K Motor rotation operation at Process Speed 200 091-018~091-037,
Sets 200 speed depending on the I/O combination. 091-044,091-045
NVM(741-004 :IBT Motor Speed Fine Adjustment 200 speed)
NVM(741-017:Drum YMC Motor Speed Fine Adjustment 200 speed 1)
091-018 DRUM YMC/DRUM K/IBT MOT(225 Speed) Output of DRUM YMC MOT/DRUM K MOT/IBT MOT (225 speed) - X 091-014, 091-015,
Drum YMC/K Motor rotation operation at Process Speed 225 091-016, 091-017,
Sets 225 speed depending on the I/O combination. 091-019, 091-020,
(Clock reflects the following: 091-021, 091-022,
NVM(741-005: IBT Motor Speed Fine Adjustment 225 speed) 091-023, 091-024,
NVM(741-018:Drum YMC Motor Speed Fine Adjustment 225 speed 1) 091-025, 091-026,
NVM(741-018:Drum K Motor Speed Fine Adjustment 225 speed 1) 091-027, 091-028,
091-029, 091-030,
091-031, 091-032,
091-033, 091-034,
091-035, 091-036,
091-037, 091-044,
091-045
091-019 DRUM MOT/IBT MOT YMC(121Speed)reverse Output of DRUM YMC MOT/DRUM K MOT/IBT MOT YMC (Reverse) - X 091-014~091-018,
091-020~091-037,
091-044,091-045
091-020 DRUM MOT/IBT MOT K(79Speed) Output of DRUM MOT/IBT MOT (79 speed) - X 091-014~091-019,
Drum K Motor rotation operation at Process Speed 79 091-021~091-025,
Sets 121 speed depending on the I/O combination. 091-032~091-037,
(Clock reflects the following: 091-044, 091-045
091-021 DRUM MOT/IBT MOT K(121Speed) Output of DRUM MOT/IBT MOT (121 speed) - X 091-014~091-020,
(Clock reflects the following: 091-044,091-045
091-022 DRUM MOT/IBT MOT K(175 Speed) Output of DRUM MOT/IBT MOT (175 speed) - X 091-014~091-021,
091-023 DRUM MOT/IBT MOT K(200 Speed) Output of DRUM MOT/IBT MOT (200 speed) - 091-014~091-022,
Drum K Motor rotation operation at Process Speed 200 091-024,091-025,
NVM(741-017:Drum K Motor Speed Fine Adjustment 200 speed 0)
091-024 DRUM MOT/IBT MOT K(255 Speed) Output of DRUM MOT/IBT MOT (255 speed) - X 091-014~091-023,
Drum K Motor rotation operation at Process Speed 255 091-025, 091-
Sets 255 speed depending on the I/O combination. 032~091-037, 091-
(Clock reflects the following: 044,091-045
091-025 DRUM MOT/IBT MOT K(121Speed)reverse Reverse output of DRUM MOT/IBT MOT (121 speed) - X 091-014~091-024,
091-032~091-037,
091-044,091-045
091-026 DRUM YMC MOT ON(79_1mm/s) Drum YMC Motor rotation operation at Process Speed 79_1 - X 091-014~091-019,
[I/O]DRUM_MOT_YMC 091-027~091-031,
[I/O]DRUM_MOT_GAIN_YMC(INACTIVE) 091-044,091-045
[I/O]DRUM_MOT_DIR_YMC
[I/O]DRUM_MOT_CLK_YMC
Sets 79_1 speed depending on the I/O combination.
(Clock reflects NVM(741-014: Drum YMC Motor Speed Fine Adjustment 79 speed 1).)

6-79
General
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[I/O]DRUM_MOT_YMC 091-026, 091-
[I/O]DRUM_MOT_GAIN_YMC 028~091-031, 091-
[I/O]DRUM_MOT_DIR_YMC 044, 091-045
[I/O]DRUM_MOT_YMC 091-026,091-027,
[I/O]DRUM_MOT_GAIN_YMC 091-029~091-031,
[I/O]DRUM_MOT_DIR_YMC 091-044,091-045
091-029 DRUM YMC MOT ON(200_1mm/s) Drum YMC Motor rotation operation at Process Speed 200_1 - 091-014~091-019,
[I/O]DRUM_MOT_YMC 091-026~091-028,
[I/O]DRUM_MOT_GAIN_YMC 091-030,091-031,
[I/O]DRUM_MOT_DIR_YMC 091-044,091-045
[I/O]DRUM_MOT_YMC 091-026~091-029,
[I/O]DRUM_MOT_GAIN_YMC 091-031, 091-
[I/O]DRUM_MOT_DIR_YMC 044,091-045
Sets 225_1speed depending on the I/O combination.
091-031 DRUM YMC MOT REVERSE ON Drum YMC Motor rotation operation at Process Speed for reverse rotation See 751- X 091-014~091-019,
[I/O]DRUM_MOT_YMC 184. 091-026, 091-
[I/O]DRUM_MOT_GAIN_YMC 028~091-030, 091-
[I/O]DRUM_MOT_DIR_YMC(INACTIVE) 044, 091-045
[I/O]DRUM_MOT_CLK_YMC(INACTIVE)
Sets reverse rotation depending on the I/O combination.
(Stops the motor after NVMms(751-184:Drum YMC Motor Reverse Time Adjustment.))
*Round a value in ms off to a value in 10ms.
091-032 DRUM K MOT ON(79_1mm/s) Drum K Motor rotation operation at Process Speed 79_1 - X 091-014~091-025,
[I/O]DRUM_MOT_K 091-033~091-037,
[I/O]DRUM_MOT_GAIN_K(INACTIVE) 091-044, 091-045
[I/O]DRUM_MOT_DIR_K
[I/O]DRUM_MOT_CLK_K
(Clock reflects NVM(741-014: Drum K Motor Speed Fine Adjustment 79 speed 1).)
[I/O]DRUM_MOT_K 091-032, 091-
[I/O]DRUM_MOT_GAIN_K 034~091-037, 091-
[I/O]DRUM_MOT_DIR_K 035, 091-036, 091-
[I/O]DRUM_MOT_CLK_K 044, 091-045
[I/O]DRUM_MOT_K 091-032,091-033,
[I/O]DRUM_MOT_GAIN_K 091-035~091-037,
[I/O]DRUM_MOT_DIR_K 091-044, 091-045
[I/O]DRUM_MOT_CLK_K
091-035 DRUM K MOT ON(200_1mm/s) Drum K Motor rotation operation at Process Speed 200_1 - 091-014~091-025,
[I/O]DRUM_MOT_K 091-032~091-034,
[I/O]DRUM_MOT_GAIN_K 091-036,091-037,
[I/O]DRUM_MOT_DIR_K 091-044, 091-045
[I/O]DRUM_MOT_CLK_K
[I/O]DRUM_MOT_K 091-032~091-035,
[I/O]DRUM_MOT_GAIN_K 091-037, 091-044,
[I/O]DRUM_MOT_DIR_K 091-045
[I/O]DRUM_MOT_CLK_K
091-037 DRUM K MOT REVERSE ON Drum K Motor rotation operation at Process Speed for reverse rotation See 751- X 091-014~091-025,
[I/O]DRUM_MOT_K 184. 091-032~091-036,
[I/O]DRUM_MOT_GAIN_K(INACTIVE) 091-044, 091-045
[I/O]DRUM_MOT_DIR_K(INACTIVE)
[I/O]DRUM_MOT_CLK_K
(Clock reflects NVM(741-015: Drum K Motor Speed Fine Adjustment 121 speed.))
(Stops the motor after NVMms(751-184:Drum K Motor Reverse Time Adjustment).)
*Round a value in ms off to a value in 10ms.
091-038 ERASE LAMP Y Emission of ERASE LAMP Y - X 091-042, 091-044,
091-045
091-039 ERASE LAMP M Emission of ERASE LAMP M - X 091-042, 091-044,
091-045
091-040 ERASE LAMP C Emission of ERASE LAMP C - X 091-042, 091-044,
091-045

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091-041 ERASE LAMP K Emission of ERASE LAMP K - X 091-042, 091-044,
091-045
091-042 ERASE LAMP YMCK Emission of ERASE LAMP YMCK - X 091-038, 091-039,
<Combined-Component Control> 091-040, 091-041,
Operates the combined components below: 091-044, 091-045
[Component]ERASE LAMP Y(091-xxx)
[Component]ERASE LAMP M(091-xxx)
[Component]ERASE LAMP C(091-xxx)
[Component]ERASE LAMP K(091-xxx)
091-043 AGITATOR MOT AGITATOR MOT output - X 091-044, 091-045
091-044 CF Leak Recovery <Combined-Component Control> - X 091-001~091-043,
Operates when DRUM/DEVE MOT YMCK P/S is as specified in NVM(741-***:Drum YMC Motor 091-045
Speed Fine Adjustment 121/175 speed 2) and NVM(741-***:Drum K Motor Speed Fine Adjust-
ment 121/175 speed 2)
and when IBT MOT P/S is 121/175[mm/s].
BCR AC/DC: Vcln output
Outputs simultaneously DRUM/DEVE MOT YMCK/IBT MOT/ERASE LAMP YMCK/Agitator
Mot/BCR AC YMCK.
Outputs BCR DC YMCK 50ms after the start.
Stops Erase Lamp after 540ms (121 speed)/400ms (175 speed). Then 300ms (121 speed)/
200ms (175 speed) after that, stops BCR AC/DC.
Stops all NVM(nxero_DrumRefreshTime)[s] after the start.
091-045 CRU CHG Agitator <Combined-Component Control> - X 091-001~091-044
Operates when DRUM/DEVE MOT YMCK P/S is as specified in NVM(741-xxx:Drum YMC
Motor Speed Fine Adjustment 121/175 speed 1) and NVM(741-xxx:Drum K Motor Speed Fine
Adjustment 121/175 speed 1) and IBT MOT P/S is 121/175[mm/s].
BCR AC/DC: Vcln output
Outputs simultaneously DRUM/DEVE MOT YMCK/IBT MOT/ERASE LAMP YMCK/Agitator
Mot/BCR AC YMCK. After NVM(CRU CHG Time)[s], stops the output of them simultaneously.
Outputs BCR DC YMCK 50ms after the start of the output of Agitator Mot. Stops the output of
BCR DC YMCK 50ms before Agitator Mot stops.
091-046 DRUM DELETION REFRESH MODE-5 Operates when DRUM MOT YMCK/DEVE MOT YMCK P/S is as specified in NVM(741- - X 091-014, 091-015,
006:Drum YMC Motor Speed Fine Adjustment 175 speed 3) and NVM(741-013:Drum K Motor 091-016, 091-017,
Speed Fine Adjustment 175 speed 3) 091-018, 091-019,
and when IBT MOT P/S is 175[mm/s]. 091-020, 091-021,
Outputs simultaneously DRUM MOT YMCK/DEVE MOT YMCK/IBT MOT/ERASE LAMP YMCK. 091-022, 091-023,
After NVM(Drum Refresh Time)[s], stops the output of them simultaneously 091-024, 091-025,
091-026, 091-027,
091-028, 091-029,
091-030, 091-031,
091-032, 091-033,
091-034, 091-035,
091-036, 091-037,
091-038, 091-039,
091-040, 091-042,
091-043, 091-044,
091-045, 091-047,
091-048
091-047 Deletion Recovery <Combined-Component Control> - X 091-001, 091-002,
Operates when DRUM/DEVE MOT YMCK P/S is as specified in NVM(741-***:Drum YMC Motor 091-003, 091-004,
Speed Fine Adjustment 121/175 speed 3) and NVM(741-***:Drum K Motor Speed Fine Adjust- 091-005, 091-006,
ment 121/175 speed 3) 091-007, 091-008,
and when IBT MOT P/S is 121/175[mm/s]. 091-009, 091-010,
BCR AC/DC: Vcln output 091-011, 091-012,
Outputs simultaneously DRUM/DEVE MOT YMCK/IBT MOT/ERASE LAMP YMCK/Agitator 091-013, 091-014,
Mot/BCR AC YMCK. 091-015, 091-016,
Outputs BCR DC YMCK 50ms after the start. 091-017, 091-018,
Stops Erase Lamp after 540ms (121speed)/400ms (175 speed). Then 300ms (121 speed)/ 091-019, 091-020,
200ms (175 speed) after that, stops BCR AC/DC. 091-021, 091-022,
Stops all after NVM(nxero_DrumRefreshTime)[s]. 091-023, 091-024,
091-025, 091-026,
091-027, 091-028,
091-029, 091-030,
091-031, 091-032,
091-033, 091-034,
091-035, 091-036,
091-037, 091-038,
091-039, 091-040,
091-042, 091-043,
091-044, 091-045,
091-046, 091-048

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091-048 CRU CHG Agitator <Combined-Component Control> - X 091-001, 091-002,
Operates when DRUM/DEVE MOT YMCK P/S is as specified in NVM(741-008:Drum YMC 091-003, 091-004,
Motor Speed Fine Adjustment 121/175 speed 1) and NVM(741-015:Drum K Motor Speed Fine 091-005, 091-006,
Adjustment 121/175 speed 1) and 091-007, 091-008,
when IBT MOT P/S is 121/175[mm/s]. 091-009, 091-010,
BCR AC/DC: Vcln output 091-011, 091-012,
Outputs simultaneously DRUM/DEVE MOT YMCK/IBT MOT/ERASE LAMP YMCK/Agitator 091-013, 091-014,
Mot/BCR AC YMCK. After NVM(CRU CHG Time)[s], stops the output of them simultaneously. 091-015, 091-016,
Outputs BCR DC YMCK 50ms after the start of the output of Agitator Mot. Stops the output of 091-017, 091-018,
BCR DC YMCK 50ms before Agitator Mot stops. 091-019, 091-020,
091-021, 091-022,
091-023, 091-024,
091-025, 091-026,
091-027, 091-028,
091-029, 091-030,
091-031, 091-032,
091-033, 091-034,
091-035, 091-036,
091-037, 091-038,
091-039, 091-040,
091-042, 091-043,
091-044, 091-045,
091-046, 091-047
092-001 ADC Specular ADC Specular LED ON/OFF operation. [I/O] LED_SPECULAR - X -
092-002 ADC Diffuse ADC Diffuse LED ON/OFF operation. [I/O] LED_DIFFUSE - X -
092-003 ADC Shutter Open The operation of opening ADC Shutter. [I/O] SHUTTER_OPEN_KEEP_SOL O(100ms) X -
*Note that failing to perform the operation of closing MOB ADC Shutter after performing this
Component Contorl will cause the sensor in the Shutter to be contaminated. (However the Print-
ing operation makes the Shutter automatically close.)
092-004 ADC Shutter Close The operation of closing ADC Shutter. [I/O] SHUTTER_CLOSE_KEEP_SOL O(100ms) X -
093-001 DISPENSE MOTOR-Y (79mm/s) Output of Dispense Motor-Y at 79mm/s - X 093-002, 093-003,
093-004, 093-005
093-004, 093-005
093-004, 093-005
093-003, 093-005
093-003, 093-004
093-006 DISPENSE MOTOR-M (79mm/s) Output of Dispense Motor-M at 79mm/s - X 093-007, 093-008,
093-009, 093-010
093-009, 093-010
093-009, 093-010
093-008, 093-010
093-008, 093-009
093-011 DISPENSE MOTOR-C (79mm/s) Output of Dispense Motor-C at 79mm/s - X 093-012, 093-013,
093-014, 093-015
093-014, 093-015
093-014, 093-015
093-013, 093-015
093-013, 093-014
093-016 DISPENSE MOTOR-K (79mm/s) Output of Dispense Motor-K at 79mm/s - X 093-017, 093-018,
093-019, 093-020,
093-021
093-019, 093-020,
093-021
093-019, 093-020,
093-021
093-018, 093-020,
093-021
093-018, 093-019,
093-021
093-018, 093-019,
093-020
093-022 Deve YMCMotor(121mm/s) Deve YMC Motor rotary drive operation: A start instruction triggers its rotary drive (121mm/s). A - X 093-023, 093-024,
stop instruction stops its rotation. 093-025, 093-026
[I/O]Deve YMC_MOT
[I/O]Deve YMC_MOT_GAIN
093-023 Deve YMCMotor(175mm/s) Deve YMC Motor rotary drive operation: A start instruction triggers its rotary drive (175mm/s). A - X 093-022, 093-024,
[I/O]Deve YMC_MOT
[I/O]Deve YMC_MOT_GAIN

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093-024 Deve YMC Motor(200mm/s) Deve YMC Motor solo rotation operation: A start instruction triggers its rotary drive (200mm/s). A - X 093-022, 093-023,
093-027 DEVE BIAS-DC-MINUS-Y Output of DEVE BIAS-DC-MINUS-Y - X -
Output Value: [NVM]BIAS_DC_OUT[Y](752-xxx)
093-028 DEVE BIAS-DC-MINUS-M Output of DEVE BIAS-DC-MINUS-M - X -
Output Value: [NVM]BIAS_DC_OUT[M](752-xxx)
093-029 DEVE BIAS-DC-MINUS-C Output of DEVE BIAS-DC-MINUS-C - X -
Output Value: [NVM]BIAS_DC_OUT[C](752-xxx)
093-030 DEVE BIAS-DC-MINUS-K Output of DEVE BIAS-DC-MINUS-K - X -
Output Value: [NVM]BIAS_DC_OUT[K](752-xxx)
093-031 DEVE BIAS-AC-YMC Output of DEVE BIAS-AC-YMC - X -
Output Value: [NVM]#YMC_DEVE AC 121 Duty value (752-xxx)
Outputs Deve Bias AC Clock simultaneously.
093-032 DEVE BIAS-AC-K Output of DEVE BIAS-AC-K - X -
Output Value: [NVM]#K_DEVE AC 121 Duty value (752-xxx)
Outputs Deve Bias AC Clock simultaneously.
094-001 2nd BTR(-) Output of 2nd BTR (-) Bias - X 094-002
Output Value: NVM (2nd BTR Transfer Bias Output Fixed Value).
094-002 2nd BTR(+) Output of 2nd BTR(+) Bias - X 094-001
094-003 2nd BTR Contact 2nd BTR Contact operation - X 094-004
Detection of the Contact position by 2nd BTR Retract Sensor makes the 2nd BTR Contact oper-
ation stop automatically.
094-004 2nd BTR Retract 2nd BTR Retract operation - X 094-003
Detection of the Retract position by 2nd BTR Retract Sensor makes the 2nd BTR Retract oper-
ation stop automatically.
094-005 IBT MOT ON(79mm/s) IBT Motor rotation operation at Process Speed 79 X 094-006, 094-007,
[I/O]IBT_MOT 094-008, 094-009,
[I/O]IBT_MOT_GAIN 094-010, 094-011
[I/O]IBT_MOT_DIR
[I/O]IBT_MOT_CLK
(Clock reflects NVM(741-001:IBT Motor Speed Fine Adjustment 79 speed).)
[I/O]IBT_MOT 094-008, 094-009,
[I/O]IBT_MOT_GAIN 094-010, 094-011
[I/O]IBT_MOT_DIR
[I/O]IBT_MOT_CLK
[I/O]IBT_MOT 094-008, 094-009,
[I/O]IBT_MOT_GAIN 094-010, 094-011
[I/O]IBT_MOT_DIR
[I/O]IBT_MOT_CLK
[I/O]IBT_MOT 094-007, 094-009,
[I/O]IBT_MOT_GAIN 094-010, 094-011
[I/O]IBT_MOT_DIR
[I/O]IBT_MOT_CLK
[I/O]IBT_MOT 094-007, 094-008,
[I/O]IBT_MOT_GAIN 094-010, 094-011
[I/O]IBT_MOT_DIR
[I/O]IBT_MOT_CLK
[I/O]IBT_MOT 094-007, 094-008,
[I/O]IBT_MOT_GAIN 094-009, 094-011
[I/O]IBT_MOT_DIR
[I/O]IBT_MOT_CLK
094-011 IBT MOT REVERSE ON IBT Motor rotation operation at Process Speed 79 X 094-005, 094-006,
[I/O]IBT_MOT 094-007, 094-008,
[I/O]IBT_MOT_GAIN 094-009, 094-010
[I/O]IBT_MOT_DIR
[I/O]IBT_MOT_CLK
Stops the motor automatically after an elapse of NVM(746-291:IBT MOT Reverse Time).
(Clock reflects NVM(741-002:IBT Motor Speed Fine Adjustment Reverse).)
*Round off a value in ms to a value in 10ms.
094-012 1st BTR Contact Turns ON Fuser Motor 121mm/s for the 1st BTR Contact operation. X 094-013, 010-001,
Detection of the Contact position by 1st BTR Retract Sensor makes the 1st BTR Contact opera- 010-002, 010-003,
tion and the Fuser Motor operation stop automatically. 010-004, 010-005,
010-006, 010-007,
010-008

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094-013 1st BTR Retract Turns On Fuser Motor 121mm/s for the 1st BTR Retract operation. X 094-012, 010-001,
Detection of the Retract position by 1st BTR Retract Sensor makes the 1st BTR Retract opera- 010-002, 010-003,
tion and the Fuser Motor operation stop automatically. 010-004, 010-005,
010-006, 010-007,
010-008
6.3.3 DC140 Analog Monitor Codes List
Table 1 DC140 Analog Monitor Codes List
Time
Chain-Link Component Name Functional Description Out
010-200 Heat Belt STS Center Heat Belt Center STS temperature AD value -
010-201 Heat Belt STS Rear Heat Belt Rear STS temperature AD value -
042-200 NOHAD Environment Temp Sensor NOHAD Environment Temp Sensor input value -
071-200 Tray1 Size Sensor Displays AD value for Tray1 Paper Size.
[I/O]#1 TRAY Paper Size Sensor
075-200 MSI Size Sensor Displays AD value for MSI Paper Size. -
[I/O]MSI Paper Size Sensor
077-200 OHP Sensor Displays OHP Sensor output value (AD value). -
[I/O]OHP Sensor
091-200 BCR DC I MONI Y Y-color BCR DC Current Monitor -
091-201 BCR DC I MONI M M-color BCR DC Current Monitor -
091-202 BCR DC I MONI C C-color BCR DC Current Monitor -
091-203 BCR DC I MONI K K-color BCR DC Current Monitor -
092-200 ADC_SNR ADC Sensor input value -
092-201 EMV_TEMP_SNR Temp Sensor input value -
092-202 EMV_HUM_SNR Humidity Sensor input value -
092-203 ATC_SNR_Y Detection of TC in Y-color Developer Housing -
092-204 ATC_SNR_M Detection of TC in M-color Developer Housing -
092-205 ATC_SNR_C Detection of TC in C-color Developer Housing -
092-206 ATC_SNR_K Detection of TC in K-color Developer Housing -
Version 1.2 2010/08 6.3.3 Analog Monitor Codes List

6-89
General
2010/08
6.3.3 Analog Monitor Codes List 6-90 Version 1.2
6.3.4 DC135 HFSI List
Table 1 DC135 HFSI List
Chain- Setting
Link Content Name PSW Display Default Range Count Condition Description
954-800 Tray1 Feed/Retard/Nudger Roll Tray1 Feed/Retard/Nudger Roll - 300000 Counts up at feed from Tray1. the number of sheets fed by Tray1 Feed Roll/
Tray1 Retard Roll/Tray1 Nudger Roll
954-805 MSI Feed Roll/Retard Pad MSI Feed Roll/Retard Pad - 50000 Counts up at feed from MSI. the number of sheets fed by MSI Feed Roll/MSI
Retard Pad.
954-820 IBT Unit IBT Unit - 48000000 Counts up when Fuser Exit SNR turns OFF. IBT Unit operation qty (in terms of PV)
Calculates by converting 1 A4L sheet to 100.
Count Value=Paper Length [0.1mm]/21
954-821 2ndBTR Unit 2ndBTR Unit - 20000000 Counts up when Fuser Exit SNR turns OFF. 2nd BTR operation qty (in terms of PV)
954-822 IBT CLN Unit IBT CLN Unit - 18300000 Counts up when Fuser Exit SNR turns OFF. IBT CLN Unit operation qty (in terms of PV)
954-830 Deve HSG PV Y Deve HSG PV Y - 480K Counts up by converting print panel length to PV with Y Developer Housing in use
paper qty.
954-831 Deve HSG PV M Deve HSG PV M - 480K Counts up by converting print panel length to PV with M Developer Housing in use
paper qty.
954-832 Deve HSG PV C Deve HSG PV C - 480K Counts up by converting print panel length to PV with C Developer Housing in use
paper qty.
954-833 Deve HSG PV K Deve HSG PV K - 480K Counts up by converting print panel length to PV with K Developer Housing in use
paper qty.
954-834 Developer PV Y Developer PV Y - 480K Counts up by converting print panel length to PV with Y Developer Housing in use
paper qty.
954-835 Developer PV M Developer PV M - 480K Counts up by converting print panel length to PV with M Developer Housing in use
paper qty.
954-836 Developer PV C Developer PV C - 480K Counts up by converting print panel length to PV with C Developer Housing in use
paper qty.
954-837 Developer PV K Developer PV K - 480K Counts up by converting print panel length to PV with K Developer Housing in use
paper qty.
954-850 Fuser Assy Print Count Fuser Assy Print Count - 36000000 Counts up when Fuser Exit SNR turns OFF. the number of sheets that ran through Fuser (in
Calculates by converting 1 A4L sheet to 100. terms of A4L)
Version 1.2 2010/08 6.3.4 DC135 HFSI List

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6.3.4 DC135 HFSI List 6-92 Version 1.2

Chain- Setting
954-851 Fuser Assy Time Count Fuser Assy Time Count - 8640000 Counts up every 24 hrs or at Power OFF. An elapsed time (sec) from Power ON to Power
Every 24 hrs: +86400 OFF
Power OFF (1) (Continuously ON Time <24
hrs): Power ON to Power OFF time (sec)
Power OFF (2) (Continuously ON Time=/>24
hrs): an elapsed time (sec) from the last
count
954-860 Deodorant Filter Deodorant Filter - 12000000 when print paper has passed Fuser. Life of Odor Filter
A4 paper: counts up 100.
954-862 Suction Filter Suction Filter 12,000,000 when print paper has passed Fuser. Life of Suction Filter
A4 paper: counts up 100.
954-870 LPH Clean Counter LPH Clean Counter - 31536000 Counts up every 24 hrs or at Power OFF. An elapsed time (sec) from Power ON to Power
Every 24 hrs: +86400 OFF
Power OFF (1) (Continuously ON Time <24
hrs): Power ON to Power OFF time (sec)
Power OFF (2) (Continuously ON Time=/>24
hrs): an elapsed time (sec) from the last
count
(the same as Fuser assy time count)
954-880 MCU EEPROM Billing Warning MCU EEPROM Billing Warning 2,000,000 Counts up only once when qty of Billing Write Over Billing Write Operation Qty: out of guaran-
Operations exceeds 2 million. tee
Count Value: 2,000,000 (EEP Life Limit)
Default: 0
955-806 Document Feed Feed Count (CVT Type) 0 0~5,000,000 when Feed Sensor turns ON. the number of sheets fed from CVT Tray
(CVT DADF Model) Doc Feed Qty after “HFSI->HFSI Counter NVM is had by CVT.
cleared”
Total Doc Feed Qty in the case “Recycle-
>Counter not cleared”
955-807 Document Feed Simp Simplex Feed Count 0 0~5,000,000 Counts qty of documents that ran in Simplex NVM is had by CVT.
(CVT DADF Model) Mode. *LIFE Value is the same as 955-808.
PF1, PF1.5: Counts up when a doc from
Tray turns OFF #1 Exit Snr.
PF2: Counts when a Simplex being trans-
ported turns OFF Invert Snr.
955-808 Document Feed Dup Duplex Feed Count 0 0~5,000,000 Counts qty of document sides that ran in NVM is had by CVT.
(CVT DADF Model) Duplex Mode. *LIFE Value is the same as 955-807.
PF1, PF1.5: Counts qty of doc sides that
passed Invert Path.
Counts up when a Duplex being transported
turns OFF #1 Exit Snr and when it turns ON
Regi Snr in being inverted.
PF2: Counts up when a Duplex being trans-
ported turns OFF Invert Snr.
Chain- Setting
955-810 Platen Open/Closed Qty I/L Open Count (CVT) 0 0~1,000,000 Counts up when Platen Interlock is opened. IISS distinguishes between Belt and CVT mod-
(CVT DADF Model) els.
NVM is had by CVT.
955-829 Invert Solenoid Operation Qty Inv. Sol. On Count 0 0~5,000,000 Counts up when Inverter Solenoid turns ON. CVT(PF2)
Inverter Solenoid Operation Qty after “HFSI- NVM is had by CVT.
>HFSI Counter cleared”
Total Inverter Solenoid Operation Qty in the
case “Recycle->Counter not cleared”
955-830 DADF Stamp Solenoid Operation Stamp Sol. On Count 0 0~300,000 Counts up when Stamp Solenoid turns ON. CVT (PF2, PF1.5)
Qty (Solenoid Life Management) Stamp Solenoid Operation Qty after “HFSI- NVM is had by CVT.
>HFSI Counter cleared” However, in the case of PF1.5, V10.01.00 or
Total Stamp Solenoid Operation Qty in the more.
955-831 DADF Stamp Solenoid Operation Stamp Action Count 0 0~300,000 Counts up when Stamp Solenoid turns ON. CVT (PF2, PF1.5)
Qty (Ink Life Management) Stamp Solenoid Operation Qty after HFSI NVM is had by CVT.
Counter is cleared However, in the case of PF1.5, V10.01.00 or
more
955-832 Feed Cover Open Qty Feed Cover Open Count 0 0~100,000 CVT(PF1, PF1.5)
NVM is had by CVT.
955-833 Lower Chute Interlock Open Qty Lower Chute Interlock Count 0 0~100,000 Counts up when Lower Chute Interlock is CVT(PF1.5)
opened. NVM is had by CVT.
955-834 Set Gate Solenoid Operation Qty Stopper Sol On Count 0 - Counts up when Set Gate Solenoid turns ON. CVT(PF2.01)
Set Gate Solenoid Operation Qty after “HFSI- NVM is had by CVT.
>HFSI Counter cleared”
Total Set Gate Solenoid Operation Qty in the
956-802 IIT Scan Scan Count 0 0~6,881,175 Scan Qty (including Prescan) NVM Write Timing: TBD
Counts up every scan. Count Unit=time
Scan Qty after “HFSI->HFSI Counter MAX Count=6000K times or more
cleared” Platen Scan is only counted, CVT Scan not.
Total Scan Qty in the case “Recycle-
>Counter not cleared”
956-803 Lamp ON Time Light Lamp Time 0 0~7,864,200 Lamp ON Time Lamp Life: 2000 hrs
Starts timing it when Lamp turns ON. Count Unit=1sec.
Stops timing it when Lamp turns OFF. MAX Count=7,200Ksec or more
Writes in NVM at CRG Initialize. Ask Matsui how to deal with HFSI Increase.
Lamp ON Time after “HFSI->HFSI Counter (Shiraishi)
cleared” ->Not considered yet as Product. So store IISS
Total Lamp ON Time in the case “Recycle- HFSI List in Fxpri-prt \WORK \Prod-
>Counter not cleared “ uct\C2D\C2D-spec\Temporary Storage)Chain-
Link.
Counts up all the time Lamp is ON (including
AGOC, Lamp Check, etc.).
Version 1.2 2010/08 6.3.4 DC135 HFSI List

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Chain- Setting
956-804 Lamp ON Qty Lamp Turn On Count 0 0~6,881,175 Lamp ON Qty after HFSI Counter is cleared Lamp Life: 6000K
Counts up when Lamp turns ON. Count Unit=1 time
Writes in NVN at CRG Initialize. MAX Count=6000K times or more
Counts all the times Lamp turns ON (including
AGOC, Lamp Check, etc.).
956-808 Platen Open/Closed Qty Platen I/L Open Count 0 0~1,966,050 Counts up when Angle Sensor detects Platen Count Unit=1 time
(Platen Model) full open due to interruption. MAX Count=1000K times or more
6.3.5 NVM 700 Controller
Table 1 NVM 700 Controller
Chain- Read/
Link NVM Name PSW Display Setting Range Default Write Description
700-001 Serial # - Read Max 10-digit alphanumerics (ASCII)
(divided into 700-301 to 320.)
700-002 Product Code - Read Max 8-digit alphanumerics (ASCII)
(divided into SEEPROM (720-326 to 339) and RCT (700-
360 to 367).)
700-016 Job Memory Call Ending Sound 0~3 2 Read/ 0: OFF
[MN]1 Write 1: Low volume
2: Medium volume
3: High volume
700-017 UI Internal/External Wiring Setup 1~2 Auto Setup (at shipment Read/ 1: Internal wiring 2: External wiring
by product) Write
700-018 Controller Model Name Read Auto setup by product Read ASCII , 32 characters (Null Terminal unavailable)
700-029 Disable Custom Service Start Timing 0~3 0 Read/ 0: Not disable any timings.
Write 1: Disable authentication timing.
2: Disable greeting timing.
3: Disable authentication and greeting timings.
700-040 Info on Availability of IC Card Reader Built-in 0~10 Read/ 0: Unavailable
Functions Write 1: Available
700-061 FAX Card Availability Fax Card Available -2~0 - Read 0: Normal
-1: Error
-2: Not installed
700-064 Availability of Fax Card for Ch0 (FAX M/C Fax Card Available for Ch0 0~1 0 : Unavailable Read/ 0: Unavailable
only) Write 1: Available
(This should be installed on Host. FAXCard has only to be
automatically detected.)
700-071 USB Port Receive Buffer USB User Buffer Size 64~1*1024 64KB Read/ 64 KB~1 MB (in steps of 32KB, Unit: Kbyte)
Write
700-073 Page Memory Size (capacity) Page Memory Size 32*1024*1024~256* - Read bytes (Auto Setup)
1024*1024
700-075 ART User-defined Memory (With Imari, this is ART User Buffer Size 32~2048 32KB Read/ 32~2048 KB (in steps of 32KB, Unit: Kbyte)
valid with ART/Emulation Option Write
present.)
700-076 PostScript Memory PostScript Buffer Size 24 MB (24*1024) Read/ 16 MB~96 MB (in steps of 0.25 MB, Unit: Kbyte)
Write (Valid with PS Option present.)
700-078 Form Data Memory (ART&ESC/P) Form Buffer Size 128~2048 128 KB Read/ 128 ~2048 KB
Write
700-080 Memory for HPGL/Auto Layout HPGL/Auto Layout Buffer Size 64~5120 64 KB Read/ 64 KB~5120 KB (in steps of 32 KB, Unit: Kbyte)
Write
700-081 Parallel (IEEE1284) Port Parallel Buffer Size 64~1*1024 64KB Read/ 64 KB~1024KB (1MB) (in steps of 32KB, Unit: Kbyte)
Write
Version 1.2 2010/08 6.3.5 NVM 700 Controller

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6.3.5 NVM 700 Controller 6-96 Version 1.2

Chain- Read/
700-082 Port9100 Port Port9100 Buffer Size 64~1*1024 256KB Read/ 64 KB~1024KB (1MB) (in steps of 32KB, Unit: Kbyte)
Write
700-083 lpd: No Spool Lpd Buffer Size 1*1024~2*1024 1MB (1024KB) Read/ 1 MB~2 MB (in steps of 32KB, Unit: Kbyte)
Write
700-084 NetWare NetWare Buffer Size 64~1*1024 256KB Read/ 64 KB~1024KB (1MB) (in steps of 32KB, Unit: Kbyte)
Write
700-085 AppleTalk (EtherTalk) AppleTalk Buffer Size 1*1024~2*1024 1MB (1024KB) Read/ 1 MB~2 MB (in steps of 32KB, Unit: Kbyte)
Write
700-086 SMB: No Spool SMB Buffer Size 64~1*1024 256KB Read/ 64 KB~1024KB (1MB) (in steps of 32KB, Unit Kbyte)
Write
700-087 IPP: No Spool IPP Buffer Size 64~1*1024 256KB Read/ 64 KB~1024KB (1MB) (in steps of 32KB, Unit: Kbyte)
Write
700-089 Presence of HDD HDD Status -2~0 (Auto Setup) Read 0: Present, -1: Out of order, -2: Not present
(Auto Detection)
700-100 Warm-up Operation Mode Setup permitted or Forced Warmup Function Enable 0~1 0 : Not permitted Read/ 0: Not permitted, 1: Permitted
not Write
700-109 Warm-up Operation Mode Forced Warmup Mode 0~1 0: Disabled Read/ 0: Disabled, 1: Enabled
Write
700-110 Warm-up Operation Start Time Forced Warmup Time (Hour) 0~23 8 (hr) Read/ 0~23 (hr)
(hr) Write
700-111 Warm-up Operation Start Time Forced Warmup Time (Min) 0~59 0 (min) Read/ 0~59 (min)
(min) Write
700-119 Service to Create Log Image for Image Log Supported Service 0~0x000f 0x000f Read/ Specifies service to create log image for.
Write (Specify using logic operation OR.)
0x0001: Copy
0x0002: Print
0x0004: FAX
0x0008: Scan
0x0000: None
700-120 Time Zone Time Zone -2460~2460 [FX] +540 Read/ Expresses a time difference from GMT in minutes.
[IBG] +600 Write E.g.: Japan: 540, Hawaii: -600
[MN] -300 [By nation] +420: Indonesia, +480: Chaina, Singapore, Tai-
wan, Thailand, Hong Kong, Malaysia, +540: Korea, +720:
New Zealand, +600: Australia
700-124 Auto Clear Timer (serving also as Auto Auto Clear Timer 0~900 [FX] 1min (MF: 60sec, P: Read/ [MF] 0 (Prohibited), 30~240 (sec)
Resume Timer/Auditoron Off Timer/Tools Off 1min) Write [P] 0 (Prohibited), 1~30 (min)
Timer) [IBG] MF: 30sec, P: 1min (With both MF and P, a range of 0 (prohibited) to 900 is
[MN] 4min (MF: 240sec, available for entry from Chain Link. However, values for
P: 4min) entry are actually limited to the above ranges.)
When individual setting [TeaK MF] 0 (Prohibited), 30~900 (sec)
is available: When individual setting is available:
MF: 20sec [MF] 0 (Prohibited), 20~Product Max Value
Chain- Read/
700-125 Job Cancel Timer Job Cancel Timer 0~5940 10min Read/ 0 (Prohibited), 240~5940 (4~99 min) (in steps of 1min, Unit:
Write sec.)
(The values are different from those in MF-UI SOD. These
values are extracted from COPY SOD.)
700-126 In Operation Timer Operating Timer 0~240 [FX] 10sec Read/ 0: Not activated
[IBG/MN] 2sec Write 1~240sec (in steps of 1sec)
700-127 Job End Timer Job End Timer 0~240 6sec Read/ 0: Not activated
Write 1~240sec (in steps of 1sec)
700-128 Scanning Timer Scanning Timer 1~20 4sec Read/ 1~20sec (in steps of 1sec)
Write
700-129 Low Power Mode Timer Low Power Mode Timer 1~240 15min Read/ 1~240min (in steps of 1min)
[APC3300G] 1min Write (Ignored with Low Power Mode unavailable.)
700-130 Sleep Mode Timer Sleep Mode Timer 1~240 60min Read/ 1~240min (in steps of 1min)
[MN] 45min Write (Ignored with Sleep Mode unavailable.)
[APC3300G] 1min
700-131 Availability of Sleep Mode Sleep Mode Available 0~1 1: Available Read/ 0: Unavailable
Write 1: Available
700-132 Operation Panel Normal Input Beep Operation Panel OK Beep 0~3 2: Med. Volume Read/ 0: OFF, 1: Low Volume, 2: Med. Volume, 3: High Volume
[MN] 1: Low Volume Write
700-133 Operation Panel Abnormal Input Beep Operation Panel NG Beep 0~3 2: Med. Volume Read/ 0: OFF, 1: Low Volume, 2: Med. Volume, 3: High Volume
Write
700-136 Error Warning Beep Abnormal Warning Beep 0~3 0: OFF Read/ 0: OFF, 1: Low Volume, 2: Med. Volume, 3: High Volume
Write (Volume Adjustment is unavailable for P Model, so which-
ever of Low/Med./High Volumes is selected, it means “ON”.)
700-137 Abnormal End Beep Job Incomplete Beep 0~3 2: Med. Volume Read/ 0: OFF, 1: Low Volume, 2: Med. Volume, 3: High Volume
Write
700-138 Ready Beep Ready Beep 0~3 2: Med. Volume Read/ 0: OFF, 1: Low Volume, 2: Med. Volume, 3: High Volume
700-139 Toner Empty Warning Beep Toner Empty Warning Beep 0~3 2: Med. Volume Read/ 0: OFF, 1: Low Volume, 2: Med. Volume, 3: High Volume
Write
700-140 Bell Tone Bell Tone 0~3 2: Med. Volume Read/ 0: OFF, 1: Low Volume, 2: Med. Volume, 3: High Volume
700-141 Line Monitor Tone Line Monitor Tone 1~3 2: Med. Volume Read/ 1: Low Volume, 2: Med. Volume, 3: High Volume
700-142 Availability of Low Power Mode Low Power Mode Available 0~1 1: Available Read/ 0: Unavailable, 1: Available
Write
700-143 Job Memory Entry Tone Job Memory Entry Tone 0~3 2: Med. Volume Read/ 0: OFF, 1: Low Volume, 2: Med. Volume, 3: High Volume
700-144 Auto Output of Job History Report Auto Log Print Flag 0~1 0: OFF Read/ 0: OFF
Write 1: ON
700-145 Duplex Print Report Duplex Print 0~1 0: OFF Read/ 0: OFF
[MN] 1: ON Write 1: ON

6-97
General
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Chain- Read/
700-146 Output of Mailbox-Receive Notice Report Mail Box Receive Report 0~1 1: ON Read/ 0: OFF
Write 1: ON
700-147 Protocol Monitor Output Control Protocol Monitor Output Control 0~3 0: when output specified Read/ 0: when output specified
Write 1: At error occurrence
2: Always
3: At error occurrence (except for the errors below)
• Line Busy error (Busy Tone detected)
• Call Not Accepted error (T0 Time-out)
• T1 Time-out at reception
700-148 Broadcast/Multi-Poll Report Output Control Broadcast / Multi-Poll Report Output 0~1 1: Output Read/ 0: Not output
Control Write 1: Output
700-149 Relay Broadcast Report Output Relaid Broadcast Report Output 0~3 1: Send to specified ter- Read/ 0: OFF
Control minal. Write 1: Send to specified terminal.
2: Print to local terminal.
3: Print to specified terminal & sending terminal.
700-150 Activity Report Output FAX Communication Report Output 0~1 1: Output Read/ 0: Not output
Control Write 1: Output
700-151 ’Unsent’ Report Output Transmisstion Report on Error Out- 0~3 1: Output only at abnor- Read/ 0: No output
put Control mal end. Write 1: Output only at abnormal end.
2: Output anytime.
3: Output only at normal end.
(Note : Monitor Report is output only when specified from
the panel. However, when Monitor Report “is supposed to
be output only at abnormal end,” a transmission failure
leads to an unconditional output of an “Unsent” report.)
700-152 Output of “Unsent” Report at Transmission User Abort Transmisstion Report 0~1 0: Not output Read/ 0: Not output
Stop Output Control Write 1: Output
700-153 Error Warning Beep (Out of Paper) No Paper Fail Alarm 0~3 2:Med. Volume Read/ 0: OFF, 1: Low Volume, 2: Med. Volume, 3: High Volume
Write
700-154 Auto Clear Advance Notice Tone Auto Clear Pre Notify Tone 0~3 0: OFF Read/ 0: OFF, 1: Low Volume, 2: Med. Volume, 3: High Volume
Write
700-155 Base Point Tone Base Point Tone 0~3 2: Med. Volume Read/ 0: OFF, 1: Low Volume, 2: Med. Volume, 3: High Volume
700-156 Monitor/’Unsent’ Report Output Control JobFlow Tranmission Report Con- 0~1 1: Output following Net Read/ 0: Not Output
trol Transfer/Fax Send Set- Write 1: Output following Net Transfer/Fax Send Settings.
tings.
700-158 Handling of Blank Page at Duplex Print Batch Print Blank Page Control 1~2 1: Print blank page. Read/ 1: Print blank page.
Write 2: Cut blank page.
700-159 Info on Handling of Charge Print/Private Print Pay for Print Info 0~1 0x0: only normal han- Read/ 0x0: Only normal handling
dling Write 0x1: Put job in mailbox before private storage.
(Bit assignment)
700-160 Case Difference in User ID Check Process Ignore Case of User ID 0~1 0: Differentiate Read/ 0: Differentiate
Write 1: Not differentiate
Chain- Read/
700-161 Use of Related ID or Input ID for displaying Use Related User ID 0~1 1: Use related ID. Read/ 0: Use Input ID.
User ID Write 1: Use related ID.
700-162 SNTP Server Address Security SNTP Server Address NULL Read/ This can be input in FQDN/IPv4/IPv6 Supplementary style.
Write Character string should be null-terminated.
Character Restriction: acsii characters are only supported.
Available characters conform to RFC1034.
700-164 Language Info Language 1~PFV_MAX_LANG [FX] 1: Japanese Read/ 1: Japanese, 2: English, 3: French
[IBG/MN] 2: English Write
700-165 Country Code SEEPROM Info Country Code Depends on factory set- Read/ (ISO3166 values applied) Key Code for changing system
ting. Write data default to value for target country by use of EPROM
for multiple countries.
700-166 Territory Information 1-4 - Read 1: FX 2: XC 3: XE 4:AP
(The function of initializing by country is not intended for this
data.)
700-172 Warm-up Operation Duration Forced Warmup Duration 1~1440 120 (min) Read/ 1~1440 (min)
Write
700-173 Off Hook Alarm (XE) Off Hook Alarm 0~3 2: Med. Volume Read/ 0: OFF, 1: Low Volume, 2: Med. Volume, 3: High Volume
Write
700-174 Prioritization of Activity Report Log Contents Transaction Report Log 0~2 0: (call-out) Destination Read/ 0: (call-out) Destination Name > Remote Terminal Name >
for Display Name > Remote Termi- Write Remote ID > Tel No. or [sipFAX]SIPadr(To:) > Commu.
nal Name > Remote ID Mode
>Tel No. or [sip- (call-in) Remote Terminal Name > Remote ID > [sipFAX]SIP
FAX]SIPadr(To:) > adr(From:) > Commu. Mode
Commu. Mode 1: (call-out) Remote ID > Destination Name > Tel No. or
(call-in) Remote Termi- [sipFAX]SIP adr(To:) > Remote Terminal Name > Commu.
nal Name > Remote ID Mode
>[sipFAX]SIP adr(From:) (call-in) Remote ID > [sipFAX]SIP adr(From:) > Remote Ter-
> Commu. Mode minal Name > Commu. Mode
2: (call-out) Destination Name >Tel No. or [sipFAX]SIP
adr(To:) > Remote Terminal Name > Remote ID >Commu.
Mode
(call-in) [sipFAX]SIP adr(From:) > Remote Terminal Name >
Remote ID > Commu. Mode
700-175 Position to display Remote Terminal on Activ- Transaction Report Display point 0~1 0: First 40 digits Read/ 0: First 40 digits
ity Report Write 1: Last 40 digits
700-176 Auto Deletion of Job in Memory for Print Auto Doc Delete 0~2 0: Not auto-delete Read/ 0: Not auto delete.
Write 1: Specify storage period before deletion.
2: Specify a length of time before deletion.(Delete job in
memory a member passage time after it is stored there.)
700-177 Period/Time (hr) to store Job in Memory Auto Doc Delete -Passage Time - 0~120 4 Read/ 0~120
Hours Write
700-179 Accounting Accessory Relation Accounting Accessory Relation 0~3 0: Coordinated operation Read/ 0: Coordinated operation
[MN] 1: Either operation Write 1: Either operation

6-99
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Chain- Read/
700-184 IPSEC Enabled/Disabled IPSEC enable 0~1 0: Disabled Read/ 0: Disabled
Write 1: Enabled
700-185 IPSEC Key Exchange Authentication Method IPSEC authentication mode 0~1 0: IKE-Pre-shared Key Read/ 0: IKE-Pre-shared Key Authentication (PSK)
Authentication (PSK) Write 1: IKE-Digital Signature Authentication (PKI)
700-186 IPSEC Pre-shared Key IPSEC key NULL Read/ Key Character String
Write (Character string is null-terminated. ASCII character string)
700-187 Certificate for IPSEC IPSEC certificate 0~0xFFFFFFFF 0 Read/ Certificate No.
Write (Set a certificate serial number for use for VKCM)
700-188 IPSEC IKE-SA Life IPSEC IKE-SA life 5~28800 480 (min) Read/ 5~28800 (min)
Write (This must be IPSC-SA life or above.)
700-189 IPSEC IPSC-SA Life IPSEC IPSC-SA life 300~172800 3600 (sec) Read/ 300~172800 (sec)
Write
700-190 DH Group IPSEC DH group 0~1 0: unavailable Read/ 0: Unavailable
Write 1: Available
700-191 IPSEC PFS Setting IPSEC PFS 0~1 0: unavailable Read/ 0: Unavailable
Write 1: Available
700-193 IPSEC Remote Address [IPv4] IPSEC address IPv4 NULL Read/ IPv4 address to which IPsec Policy is applied
Write (Character string is null-terminated. Available are only 1-
byte alphanumerics (0~9,a~f) used for IPv6 format, colon
(:), and hyphen (-) used for specifying a range.)
700-195 IPSEC Remote Address [IPv6] IPSEC address IPv6 NULL Read/ IPv6 address to which IPsec Policy is applied
Write (Character string is null-terminated. Available are only 1-
byte alphanumerics (0~9,a~f) used for IPv6 format, colon
(:), and hyphen (-) used for specifying a range)
700-196 Non-IPSEC Communication IPSEC defect policy 0~1 0 : Bypass Read/ 0: Bypass
Write 1: Discard
700-197 Max Qty of Acceptable Jobs Max. Job Numbers 0~600 0: Operate by config- Read/ 0 ~ 600
based value determined Write 0: Operate by config-based value determined by system.
by system.
700-198 Flag as to whether to permit job passing Job Passing Available 0~1 0: Prohibited Read/ 0: Prohibited
[MN] 1: Permitted Write 1: Permitted
700-202 Auditron Color Mode for Print (Unauthenti- Auditron Color Mode for Print 0~1 0 : Prohibit Read/ 0: Prohibit
cated User Color Mode) Write 1: BW
700-207 Detect Error State 2-byte supported Detect Error State 0~1 0: Non-2-byte operation Read/ 1: 2-byte operation (RFC2790)
(RFC2790) 2Bytes(RFC2790) (RFC1514) Write 0: Non-2-byte operation (RFC1514)
[MN] 1: 2-byte operation
(RFC2790)
700-211 Operation Permission - Job Cancel Operation Permission - Job Cancel 0~1 0: Unlimited Read/ 0: Unlimited
Write 1: Limited (KO/SystemAdminstrator only)
700-212 Authentication Mode Auth Mode 0~3 0: Unavailable Read/ 0: Unavailable
Write 1: Local
2: Remote
3: CA (Convenience Authentication)
Chain- Read/
700-213 Auth. Pathway Access - Service/Feature Auth Pathway Access - Service/ 0~1 0: Unlimited Read/ 0: Unlimited
Feature Write 1: Limited
700-214 Auth. Pathway Access - Job Status Auth Pathway Access - Job Status 0~1 0: Unlimited Read/ 0: Unlimited
Write 1: Limited
700-215 Auth. Pathway Access - Device Status Auth Pathway Access - Device Sta- 0~1 0: Unlimited Read/ 0: Unlimited
tus Write 1: Limited
700-216 Auth. Service Access - Copy Auth Service Access - Copy 0~2 1: Limited (accessible) Read/ 0 : Unlimited
[MN] 0: Unlimited Write 1: Limited (accessible)
2: Limited (inaccessible)
700-217 Auth. Service Access - Fax Auth Service Access - Fax 0~2 1: Limited (accessible) Read/ 0: Unlimited
700-218 Auth. Service Access - Internet FaxInternet Auth Service Access - Internet Fax 0~2 1: Limited (accessible) Read/ 0: Unlimited
Fax [MN] 0: Unlimited Write 1: Limited (accessible)
700-219 Auth. Service Access - Scan to Mail Auth Service Access - Scan to Mail 0~2 1: Limited (accessible) Read/ 0: Unlimited
700-220 Auth. Service Access - Scan to Box Auth Service Access - Scan to Box 0~2 1: Limited (accessible) Read/ 0: Unlimited
700-221 Auth. Service Access - Scan to Server Auth Service Access - Scan to 0~2 1: Limited (accessible) Read/ 0: Unlimited
Server [MN] 0: Unlimited Write 1: Limited (accessible)
700-222 Auth. Service Access - Scan to PC Auth Service Access - Scan to PC 0~2 1: Limited (accessible) Read/ 0: Unlimited
700-223 Auth. Service Access - Document Print Auth Service Access - Document 0~2 1: Limited (accessible) Read/ 0: Unlimited
Print [MN] 0: Unlimited Write 1: Limited (accessible)
700-224 Auth. Service Access - Photo Print Auth Service Access - Photo Print 0~2 1: Limited (accessible) Read/ 0 : Unlimited
[MN] 0: Unlimited Write 1 : Limited (accessible)
2 : Limited (inaccessible)
700-225 Auth. Service Access - Box Auth Service Access - Box 0~2 1: Limited (accessible) Read/ 0: Unlimited
Write 1: Limited (accessible)
2: Limited( inaccessible)
700-226 Auth. Service Access - Job Memory Auth Service Access - Job Memory 0~2 0: Unlimited Read/ 0: Unlimited
700-227 Auth. Service Access - Job Flow Auth Service Access - Job Flow 1~2 1: Limited (accessible) Read/ 1: Limited (accessible)
Write 2: Limited (inaccessible)
700-228 Auth. Service Access - Web Access Auth Service Access - Web Access 1~2 1: Limited (accessible) Read/ 1: Limited (accessible)

6-101
General
2010/08

Chain- Read/
700-229 Auth. Service Access - BMLinkS Auth Service Access - BMLinkS 0~2 0: Unlimited Read/ 0: Unlimited
700-230 Auth. Service Access - CUI Auth Service Access - CUI 1~2 1: Limited (accessible) Read/ 1: Limited (accessible)
700-231 Auth. Feature Access - Copy Color Auth Feature Access - Copy Color 0~1 0: Unlimited Read/ 0: Unlimited
Write 1: Limited
700-232 Version Info MiniOS Version 0~255 - Read 0~255
700-233 Normal End Tone 1 Successful Tone1 0~3 1: Low Volume Read/ 0: OFF
Write 1: Low Volume
2: Med. Volume
3: High Volume
700-234 Normal End Tone 2 Successful Tone2 0~3 3: Large Volume Read/ 0: OFF
Write 1: Low Volume
2: Med. Volume
3: High Volume
700-235 Normal End Tone 1: Pitch Successful Tone1 - Hertz 0~1 0: Low Read/ 0: Low
Write 1: High
700-236 Normal End Tone 2: Pitch Successful Tone2 - Hertz 0~1 1: High Read/ 0: Low
Write 1: High
700-237 Normal End Tone Type: Copy Successful Tone Type - Copy 0~2 1: Available (Tone 1) Read/ 0: Unavailable
Write 1: Available (Tone 1)
2: Available (Tone 2)
700-238 Normal End Tone Type: Printer Successful Tone Type - Printer 0~2 2: Available (Tone 2) Read/ 0: Unavailable
700-239 Normal End Tone Type: Report Successful Tone Type - Report 0~2 2: Available (Tone 2) Read/ 0: Unavailable
700-240 Normal End Tone Type: Fax Transmission Successful Tone Type - FaxSend 0~2 1: Available (Tone 1) Read/ 0: Unavailable
700-241 Normal End Tone Type: Receive Print Successful Tone Type - Receive- 0~2 2: Available (Tone 2) Read/ 0: Unavailable
Print Write 1: Available (Tone 1)
700-242 Normal End Tone Type: Mailbox Receive Successful Tone Type - BoxReceive 0~2 2: Available (Tone 2) Read/ 0: Unavailable
700-243 Normal End Tone Type: Others Successful Tone Type - Other 0~2 1: Available (Tone 1) Read/ 0: Unavailable
700-244 Abnormal End Tone Type: Copy Fail Tone Type - Copy 0~1 1: Available Read/ 0: Unavailable
Write 1: Available
Chain- Read/
700-245 Abnormal End Tone Type: Printer Fail Tone Type - Printer 0~1 1: Available Read/ 0: Unavailable
Write 1: Available
700-246 Abnormal End Tone Type: Report Fail Tone Type - Report 0~1 1: Available Read/ 0: Unavailable
Write 1: Available
700-247 Abnormal End Tone Type: Fax Transmission Fail Tone Type - FaxSend 0~1 1: Available Read/ 0: Unavailable
Write 1: Available
700-248 Abnormal End Tone Type: Receive Print Fail Tone Type - ReceivePrint 0~1 1: Available Read/ 0: Unavailable
Write 1: Available
700-249 Abnormal End Tone Type: Mailbox Receive Fail Tone Type - BoxReceive 0~1 1: Available Read/ 0: Unavailable
Write 1: Available
700-250 Abnormal End Tone Type: Others Fail Tone Type - Other 0~1 1: Available Read/ 0: Unavailable
Write 1: Available
700-251 Scheduled Image Overwrite Setting Scheduled Image Overwrite 0~1 0: OFF Read/ 0: OFF
Write 1: ON
[Available for MN only.]
700-252 Execution Interval Scheduled Image Overwrite timing 1~3 2: every week Read/ 1: every day
Write 2: every week
3: every month
[Available for MN only.]
700-253 Start time (hr) Scheduled Image Overwrite start 0~23 0 (hr) Read/ 0 ~ 23 (hr)
hour Write [available for MN only.]
700-254 Start time (min) Scheduled Image Overwrite start 0~59 0 (min) Read/ 0 ~ 59 (min)
minute Write [available for MN only.]
700-255 Selection of Day of the Week Scheduled Image Overwrite start 0~6 0: Sunday Read/ 0: Sunday
day of the week Write 1: Monday
2: Tuesday
3: Wednesday
4: Thursday
5: Friday
6: Saturday
[available for MN only.]
700-256 Selection of Date Scheduled Image Overwrite start 1~28 1 (date) Read/ 1 ~ 28 (date)
day Write [available for MN only.]
700-258 Certificate Check in SmartCard Auth. Smart Card certificate 0~1 0: Disabled Read/ 0: Disabled
enabled/disabled Write 1: Enabled
700-259 Certificate for SMIME forced-signature SMIME file certificate 0~1 0: Device Certificate Read/ 0: Device Certificate
Write 1: IC Card (SmartCard) Certificate
700-260 Certificate for ScanFile forced-signature Scan file certificate 0~1 0: Device Certificate Read/ 0: Device Certificate
Write 1: IC Card (SmartCard) Certificate
700-261 EssFan OFF Control Enabled ESS Fan Controller 0~1 1: Enabled Read/ 0: Disabled
Write 1: Enabled

6-103
General
2010/08

Chain- Read/
700-270 Certificate Check Level Level of validating certificate 0~2 0: Low Read/ 0: Low
Write 1: Intermediate
2: High
700-271 Revocation Check Mode Check mode of certificate revoca- 0~1 0 : CRL Read/ 0: CRL
tion Write 1: OCSP
700-272 OCSP Operation Mode OCSP working mode 0~1 0: Certificate-fixed Read/ 0: Certificate-fixed responder
responder Write 1: System-fixed responder
700-273 OCSP Responder URL OCSP responder's URL NULL Read/ max 255 bytes
Write
700-274 OCSP Commu. Time-out OCSP communication timeout 5~60 5 (sec) Read/ 5 ~ 60 (sec)
Write
700-275 Auto Acquisition of CRL Auto retrieve of CRL 0~1 0: Not acquired Read/ 0: Not acquired
Write 1: Acquired
700-276 CRL Acquisition Commu. Time-out CRL auto-retrieving communication 5~60 15 (sec) Read/ 5 ~ 60 (sec)
timeout Write
700-277 Color Copy Access Group DN Color Copy Access Group DN NULL Read/ ASCII 255 bytes
Write
700-279 Notice of Remote Login User ID UPN Form UPN format notification of remote 0~1 0: OFF(FALSE) Read/ 0: OFF (FALSE)
authentication login user-id Write 1: ON (TRUE)
700-281 Auth. Info Cache Feature Cache Authentication Information 0~1 0: Disable Read/ 0: Disable
Write 1: Enable
700-282 Clear Time: Type Cache Authentication Information 0~2 0: Not auto-clear Read/ 0: Not auto-clear
Auto Clear Write 1: Auto-clear by the month.
2: Auto-clear by the week.
700-283 Year Cache Authentication Information 2007 (year) Read/
Auto Clear Year Write
700-284 Month Cache Authentication Information 1~12 1 (month) Read/ 1~12 (month)
Auto Clear Month Write
700-285 Date Cache Authentication Information 1~31 1 (date) Read/ 1~31 (date)
Auto Clear Day Write (31 is regarded as the end of the month; monthly control is
done.)
700-286 Day of the Week Cache Authentication Information 0~6 0: Sunday Read/ 0: Sunday
Auto Clear Week Write 1: Monday
2: Tuesday
3: Wednesday
4: Thursday
5: Friday
6: Saturday
700-287 Hour Cache Authentication Information 0~23 3 (hr) Read/ 0~23 (hr)
Auto Clear Hour Write
700-288 Minute Cache Authentication Information 0~59 0 (min) Read/ 0~59 (min)
Auto Clear Minute Write
700-289 Second Cache Authentication Information 0~59 0 (sec) Read/ 0~59 (sec)
Auto Clear Second Write
Chain- Read/
700-291 Min Password Length of User Min Password Length of User 0~12 0 Read/ 0, 4~12
Write
700-292 Auth. Service Access - Print Auth Service Access - Print 0~1 1 : Limited(accessible) Read/ 0: Unlimited
[MN] 0 : Unlimited Write 1: Limited (accessible)
700-293 Commu. Time-out in connecting to Remote Remote Authentication Connecting 1~75 5 (sec) Read/ 1~75 (sec)
Auth. Server Timeout Write
700-294 Remote Auth. Search Time-out Remote Authentication Searching 1~120 30 (sec) Read/ 1~120 (sec)
User Timeout Write
700-297 Serial # Prifix (1st character) Serial# Prefix (1st digit) - Read/ alphanumerics (ASCII)
Write
700-298 Serial # Prifix (2nd character) Serial# Prefix (2nd digit) - Read/ alphanumerics (ASCII)
Write
700-299 Serial # Prifix (3rd character) Serial# Prefix (3rd digit) - Read/ alphanumerics (ASCII)
Write
700-300 Serial # Model Code Serial# Model Code - Read/ alphanumerics (ASCII)
Write
700-301 SEEPROM Serial # (1st digit) SEEPROM Serial#(1st digit) - Read alphanumerics (ASCII)
700-302 SEEPROM Serial # (2nd digit) SEEPROM Serial#(2nd digit) - Read alphanumerics(ASCII)
700-303 SEEPROM Serial # (3rd digit) SEEPROM Serial#(3rd digit) - Read alphanumerics(ASCII)
700-304 SEEPROM Serial # (4th digit) SEEPROM Serial#(4th digit) - Read alphanumerics(ASCII)
700-311 Battery Backup SRAM Serial # (1st digit) Battery Backup SRAM Serial # (1st - Read alphanumerics(ASCII)
digit)
700-312 Battery Backup SRAM Serial # (2nd digit) Battery Backup SRAM Serial # (2nd - Read alphanumerics(ASCII)
digit)
700-313 Battery Backup SRAM Serial # (3rd digit) Battery Backup SRAM Serial # (3rd - Read alphanumerics(ASCII)
digit)
700-314 Battery Backup SRAM Serial # (4th digit) Battery Backup SRAM Serial # (4th - Read alphanumerics(ASCII)
digit)
digit)
digit)
digit)

6-105
General
2010/08

Chain- Read/
digit)
digit)
700-320 Battery Backup SRAM Serial # (10th digit) Battery Backup SRAM Serial # - Read alphanumerics(ASCII)
(10th digit)
700-321 SEEPROM Product # (1st digit) SEEPROM Product # (1st digit) - Read numerics (ASCII)
700-322 SEEPROM Product # (2nd digit) SEEPROM Product # (2nd digit) - Read numerics (ASCII)
700-323 SEEPROM Product # (3rd digit) SEEPROM Product # (3rd digit) - Read numerics (ASCII)
700-324 SEEPROM Product # (4th digit) SEEPROM Product # (4th digit) - Read numerics (ASCII)
700-325 Battery Backup SRAM Product # (1st digit) Battery Backup SRAM Product # - Read numerics (ASCII)
(1st digit)
700-326 Battery Backup SRAM Product # (2nd digit) Battery Backup SRAM Product # - Read numerics (ASCII)
(2nd digit)
700-327 Battery Backup SRAM Product # (3rd digit) Battery Backup SRAM Product # - Read numerics (ASCII)
(3rd digit)
700-328 Battery Backup SRAM Product # (4th digit Battery Backup SRAM Product # - Read numerics (ASCII)
(4th digit)
700-329 SEEPROM Product Code (1st digit) SEEPROM Product Code (1st digit) - Read/ alphanumerics(ASCII)
Write
700-330 SEEPROM Product Code (2nd digit) SEEPROM Product Code (2nd - Read/ alphanumerics(ASCII)
digit) Write
700-331 SEEPROM Product Code (3rd digit) SEEPROM Product Code (3rd digit) - Read/ alphanumerics(ASCII)
Write
700-332 SEEPROM Product Code (4th digit) SEEPROM Product Code (4th digit) - Read/ alphanumerics(ASCII)
Write
Write
Write
Write
Write
700-337 Device Type (SEEPROM Info) Configuration (info. On SEEPROM) - Read/ 0x01: P(rinter), 0x02: F(ax), 0x04: C(opy), 0x08: S(can)
Write Set at factory production. A specific bit is assigned to each.
Expressed in logical addition. (Only C is a MN request.)
(700-006 works together.)
700-338 Territory Info (SEEPROM Info) Territory(SEEPROM) 1~4 - Read/ 1: FX, 2: XC, 3: XE, 4: AP
Write (The Initialize-by-country function is not intended for the
data.)
700-354 Auth. Service Access - Custom Auth Service Access - Custom 1~2 1 : Limited (accessible) Read/ 1 : Limited (accessible)
Chain- Read/
700-355 Prohibition of saving Debug Log Debug Log inhibition 0~3 0: Save all logs. Read/ 0: Save all logs.
Write 1: Prohibit saving IOT log.
2: Prohibit saving IIT log.
3: Prohibit saving IOT/IIT log.
700-356 Period/Time (min) to store job in memory Auto Doc Delete -Passage Time - 0~59 0 Read/ 0~59
Minutes Write *If [hour] is set to 0, a below-15 (min) value cannot be set.
* If [hour] is set to 120, only 0 (min) can be set.
700-358 Maintenance Password (Null) Read/ 4-to-12-digit ASCII Password
Write (Available only when CE Limit Mode is ON.)
700-360 Product Code (1st digit) - Read Alphanumerics (ASCII)
700-361 Product Code (2nd digit) - Read Alphanumerics (ASCII)
700-362 Product Code (3rd digit) - Read Alphanumerics (ASCII)
700-363 Product Code (4th digit) - Read Alphanumerics (ASCII)
700-368 lpd : Memory Spool Lpd Buffer Size (Memory Spool) 512~32*1024 1024 (1MB) Read/ AT Memory Spool : [512 KB~32 MB] (in steps of 256KB,
Write Unit: Kbyte)
700-370 SA Group DN SA Group DN NULL Read/ ASCII 255 bytes
Write
700-371 AA Group DN AA Group DN NULL Read/ ASCII 255 bytes
Write
700-372 LDAP Search Filter LDAP Search Filter NULL Read/ ASCII 512 bytes
Write
700-373 FAX Standard Board ROM Minor Ver. - Read (Auto Setting)
700-374 FAX Standard Board ROM Minor Ver. - Read (Auto Setting)
700-375 FAX Standard Board ROM Revision - Read (Auto Setting)
700-376 FAX Extension Slot 1 Major Ver. - Read (Auto Setting)
700-377 FAX Extension Slot 1 Minor Ver. - Read (Auto Setting)
700-378 FAX Extension Slot 1 Revision - Read (Auto Setting)
700-379 Certificate OID for SmartCard Auth. SmartCard Authenticatin Certificate NULL Read/ Set certificate OID (hex. character string) for auth.
OID Write ""0000"" to ""FFFF"""
700-380 Certificate OID for SmartCard Signature SmartCard Signature Certificate NULL Read/ Set certificate OID (hex. character string) for signature.
700-381 Certificate OID for SmartCard Encryption SmartCard Encryption Certificate NULL Read/ Set certificate OID (hex. character string) for encryption.
700-390 Memory for E Mail To Print Memory size for E mail print 64~1024 256 (KB) Read/ 64~1024 (KB)
Write
700-396 Auditron Color Mode for Copy (Unauthenti- Auditron Color Mode for Copy 0~2 0: Prohibit Read/ 0: Prohibit, 1: BW, 2: BW & Low Price Color
cated User Color Mode) Write

6-107
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Chain- Read/
700-397 Default Paper Size for Report Default Input Medium Size 5: A4 Read/ 5 : A4
[MN] 44: Letter Write 44: Letter
(For values by country,
see Appendix 3.)
700-398 CE Auditron Mode (Display of Menu limiting CE Auditron Mode 0~1 1: Displayed Read/ 0: Not displayed
Print User) Write 1: Displayed
700-399 Switching between mm and inch Default Measure Unit(MM/Inch) 1~3 1: mm Read/ 1: mm
[MN] 3: inch Write 3: inch
(For values by country,
see Appendix 3.)
700-400 TSC Contract Mode Contract TSC 0~1 0: Not contracted Read/ 0: Not contracted
Write 1: Contracted
700-401 Paper Size Group (NVM) Paper Size Group NVM 1~5 Paper Size Group setting Read/ 1: Japan, 2: NA, 3: EU, 4: AP, 5: SA
(factory setting in Write
SEEPROM)
700-402 Paper Size Group (SEEPROM) Paper Size Group SEEPROM 1~5 Factory setting by desti- Read/ 1: Japan, 2: NA, 3: EU, 4: AP, 5: SA
nation Write
700-404 802.1x Authentication enabled/disabled 802.1x authentication enable 0~1 0: Disabled Read/ 0: Disabled
Write 1: Enabled
700-405 Authentication Method 802.1x authentication type 0~2 0 : EAP_MD5 Read/ 0: EAP_MD5
Write 1: EAP_MSCHAPv2
2: EAP_PEAP_MSCHAPv2
700-406 Auth. User Name 802.1x authentication user name NULL Read/ a 128-or-less-byte ASCII character string (null-terminated)
Write
700-407 Authentication Password 802.1x authentication password NULL Read/ a 128-or-less-byte ASCII character string (null-terminated)
Write
700-408 Server Certificate Check enabled/disabled 802.1x authentication validate certif- 0~1 0: Disabled Read/ 0: Disabled
icate Write 1: Enabled
(Enabled only at EAP-PEAPv0/EAP-MS-CHAP-V2.)
700-409 CUI Custom Service Function enabled/dis- Custom Service Enable 0~1 0: Disabled Read/ 0: Disabled
abled Write 1: Enabled
[Enabled for MN only.]
700-410 Electronic Sorting Print Area Size (RAM Memory Read/ For setting value, see FF “Storage Device: part depending
Disk) Standard: 33M Write on Product.”
Add 128M: 50M
Add 256M: 66M
700-411 Electronic Sorting Copy Area Size (RAM Memory Read/ For setting value, see FF “Storage Device: part depending
Disk) Standard: 33M Write on Product.”
Add 128M: 50M
Add 256M: 66M
Add 386M: 100M
700-412 Mailbox Area Size (RAM Disk) 7M Read/ Cannot be set.
Write
Chain- Read/
700-413 Server Address Xerox Secure Access Server NULL Read/ Specify this by FQDN/IPv6/IPv4. 127 character
Address Write string+NULL-terminator
700-414 Server Pass Xerox Secure Access Server Pass NULL Read/ Pass on server. 255 character string+NULL-terminator
Write
700-415 Login instruction from device Xerox Secure Access enable Local 0~1 0: Not permitted Read/ 0: Not permitted
Login Write 1: Permitted
700-416 Permission of Acquisition of Accounting Xerox Secure Access enable 0~1 0: Not permitted Read/ 0: Not permitted
Code from Server Accounting Code Write 1: Permitted
700-417 Server Access Time-out Xerox Secure Access Timeout 1~300 8 (sec) Read/ 1~300 (sec)
Write
700-418 Prompt Character String Default Xerox Secure Access Prompt "Please complete all Read/ 255 character string+NULL-terminator
default steps required by the Write
authentication device to
gain access to the sys-
tem."
700-419 Title Character String Default Xerox Secure Access Title default "Login" Read/ 63 character string+NULL-terminator
Write
700-420 Flag Prohibiting Download Download Disable Flag 0~1 0: Permitted Read/ 0: Permitted
Write 1: Prohibited
700-421 Product ID (1st char.) for identifying file to Product ID(1) of Download File NULL Read/ ASCII
download Write
700-422 Product ID (2nd char.) for identifying file to Product ID(2) of Download File NULL Read/ ASCII
download Write
700-423 Product ID (3rd char.) for identifying file to Product ID(3) of Download File NULL Read/ ASCII
download Write
700-424 Product ID (4th char.) for identifying file to Product ID(4) of Download File NULL Read/ ASCII
download Write
download Write
download Write
download Write
download Write
700-430 Certificate Reliability Level (PKI Mode) Security PKI Mode Level 1~3 1: Level 1 Read/ 1: Level 1, 2: Level 2, 3: Level 3
Write
700-431 Device Certificate Type Security PKI Certification Type 0~2 0: Not registered Read/ 0: Not registered, 1: Registered (self-generated), 2: Regis-
Write tered (imported from outside)
700-437 SSL Enabled/Disabled Security SSL Enable 0~1 0: Disabled (FALSE) Read/ 0: Disabled
Write 1: Enabled

6-109
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2010/08

Chain- Read/
700-440 S/MIME Enabled/Disabled Security S/MIME Mode Enable 0~1 0: Disabled (FALSE) Read/ 0: Disabled
Write 1: Enabled
700-441 Device Certificate for S/MIME Security S/MIME Certification Index 0~0xFFFFFFFF 0 Read/ Index No. of certificate used for S/MIME
Write
700-442 S/MIME Message Digest Method Security S/MIME Message Digest 0~1 0 : SHA1 Read/ 0: SHA1, 1: MD5
Mode Write
700-443 Method of Encrypting S/MIME Content Security S/MIME Content Cipher- 0~3 0: 3DES Read/ 0: 3DES, 1: RC4-40, 2: RC4-64, 3: RC4-128
Mode Write
700-444 S/MIME Signature Mode Security S/MIME Signature Type 0~2 0: Device Certificate Read/ 0: Device Certificate fixed (Default)
fixed Write 1: Personal Certificate fixed
2: User Certificate fixed
700-445 SSL Port No. Security SSL Enable 1~65535 443 Read/ 1~65535
Write
700-446 HDD Overwrite Setting Security HDD Overwrite Enable 0~1 1: Enable Read/ 0: Disabled
Write 1: Enabled
700-447 HDD Overwrite Qty Security HDD Overwrite Count Set 1~3 3 Read/ 1, 3
Write
700-454 SNTP Enabled/Disabled Security SNTP Info Enable 0~1 0: Disabled Read/ 0: Disabled
Write 1: Enabled
700-455 SNTP Time Acquisition Interval Security SNTP Info Interval Time 1~500 168 hrs Read/ 1~500 hrs
Write
700-458 Prohibition of receiving unreliable mail MIO No Signed Reject 0~1 0: Not prohibited Read/ 0: Not prohibited
Write 1: Prohibited
700-459 Auto Storage of Certificate enabled/disabled MIO Cert Auto Store 0~1 0: Disabled Read/ 0: Disabled
Write 1: Enabled
700-460 SEC Data Restriction Security SEC Data Restriction 0~1 0: Disabled Read/ 0: Disabled, 1: Enabled
Write
700-461 Prohibition of receiving unreliable mail Internet Fax No Signed Reject 0~1 0: Not prohibited Read/ 0: Not prohibited
(@Internet Fax) Write 1: Prohibited
700-462 Device Certificate for SCANFILE Signature Security Scan File Certno 0~0XFFFFFFFF 0: Not set Read/ 0: Not set
Write 0~ : Certificate Index No.
700-463 SCANFILE Signature Signer Security Scan File Signer 0~2 0: Device Signature fixed Read/ 0: Device Certificate fixed
Write 1: Personal Certificate fixed
2: User Certificate fixed
700-464 XDW Signature Security DocuWorks Sign 2~4 4: Selected by user Read/ 2: Always signed (visible)
Write 3: Never signed
4: Selected by user
700-465 PDF Signature Security PDF Sign 1~4 4: Selected by user Read/ 1: Always signed (invisible)
Write 2: Always signed (visible)
3: Never signed
4: Selected by user
700-466 Prohibition of specifying limits on Print Time Inhibit Auto Print Valid 0~1 0: Not prohibited Read/ 0: Not prohibited
Write 1: Prohibited
Chain- Read/
700-467 Print Prohibition Start Time (hr) Inhibit Auto Print Start Hour 0~23 21 o’clock Read/ 0~23 (hr)
Write
700-468 Print Prohibition Start Time (min) Inhibit Auto Print Start Minute 0~59 0 min Read/ 0~59 (min)
Write
700-469 Print Prohibition End Time (hr) Inhibit Auto Print End Hour 0~23 9 o’clock Read/ 0~23 (hr)
Write
700-470 Print Prohibition End Time (min) Inhibit Auto Print End Minute 0~59 0 min Read/ 0~59 (min)
Write
700-471 CO User Report Output CO Report 0~1 1: Permitted Read/ 0: Prohibited
Write 1: Permitted
700-487 DFE: Paper-Color-based APS/ATS enabled/ 0~1 0h Read/ 0: Enabled
disabled Write 1: Disabled
700-497 IC Card No. Check Method 0~1 0 Read/ 0: Checked against User ID
Write 1: Checked against IC Card ID
700-500 Internet Fax of Received Internet Fax Internet Fax to Internet Fax Via Box 0~1 0: Disabled Read/ 0: Disabled, 1: Enabled
enabled/disabled Enable Write
700-501 Email of Received Internet Fax enabled/dis- Internet Fax to Email Via Box 0~1 0: Disabled Read/ 0: Disabled, 1: Enabled
abled Enable Write
700-502 Auto Deletion of Doc in Extended Mailbox Auto Doc Delete From Box 0~1 0: Not auto-delete Read/ 1: Auto-delete, 0: Not auto-delete
enabled/disabled Write
700-503 Qty of days before auto-deleting doc in Pass Days of Auto Doc Delete From 1~14 7 days Read/ 1~ 14 (day)
extended mailbox Box Write
700-504 Time (hr) when to auto-delete doc in Hour at Auto Doc Delete From Box 0~23 3 o’clock Read/ 0~23
extended mailbox Write
700-505 Time (min) when to auto-delete doc in Minute at Auto Doc Delete From 0~59 0 min Read/ 0~59
extended mailbox Box Write
700-506 Disposing of doc taken out from client Doc Delete From Box After Client 0~1 0: Follow box setting Read/ 0: Follow box setting, 1: Delete
Pull Write
700-513 Screen for checking for Box Service Job-in- Box Print Deletion Confirm 0~1 1: Displayed Read/ 0: Not displayed, 1: Displayed
Memory for print [MN] 0: Not displayed Write
700-520 SESAMi Manager Port No. SESAMI Manager Port Number 1~65535 80 Read/ 1~65535
Write
700-521 SESAMi Manager Max Session Qty SESAMI Manager Max Sessions 1~5 3 Read/ 1~5
Write
700-522 SESAMi Manager Connection Time-out (sec) SESAMI Manager Connection Tim- 1~255 30 Read/ 1~255
eout Write
700-523 Commu. Time-out in starting linking to appli- SESAMI Job Flow Service Connec- 1~900 60 Read/ 1~900
cation tion Timeout Write
700-529 Info about Control of Restoring 0~1 0 Read/ 0: Prohibit restoring
Write 1: Permit restoring
700-530 Reboot at reboot-expected Fail Reboot When Fault Occur 0~1 1: Reboot Read/ 0: Not reboot, 1: Reboot
Write

6-111
General
2010/08

Chain- Read/
700-540 Auditron Mode (Auditron Mode/Auth. Mode) Auditron Mode 0~4 0 : OFF Read/ 0: OFF
Write 1: INTERNAL AUDITRON
2: NETWORK ACCOUNTING
3: REMOTE AUTHENTICATION
[IBG/MN] 4: XS Accounting
700-541 Limit on printing from Box Auditron Mode Enable for MBOX 0~1 1: ON Read/ 0: OFF (unlimited), 1: ON (limited)
Print Write
700-542 Limit on output of e-doc from Box Auditron Mode Enable for MBOX 0~1 1: ON Read/ 0: OFF (unlimited), 1: ON (limited)
Output Write
700-543 User Informatrion Location User Information Memory Location 0~1 0: NVM Read/ 0: NVM RAM, 1: HDD
Write
700-544 Auth. Info Check Auditron Check Info Enable 0~1 [FX/IBG] 0 : DISABLE Read/ 0: DISABLE, 1: ENABLE
[MN] 1 : ENABLE Write
700-545 Password Mode for Local Access Auditron Password Mode OFF/ON 0~1 0: OFF Read/ 0: OFF, 1: ON
Write
700-546 Operation with auth. info unavailable Auditron No Account Action 0~1 0: Cancel Read/ 0: Cancel, 1: Store
Write
700-547 Showing User ID Auditron User ID User ID Read/ 1~15 character(s) (7-Bit ASCII)
Write
700-548 Showing Account ID Auditron Account ID Account ID Read/ 1~15 character(s) (7-Bit ASCII)
Write
700-549 Conceal UserID Auditron Condeal User ID 0~1 0 : FALSE Read/ 0: FALSE, 1: TRUE
Write
700-550 Conceal AccountID Auditron Condeal Account ID 0~1 0 : FALSE Read/ 0: FALSE, 1: TRUE
Write
700-551 Remote Authentication Guest Mode Remote Authentication Guest Mode 0~1 0 : OFF Read/ 0: OFF, 1: ON
Write
700-552 Remote Authentication Service Remote Authentication Service 0~4 0 : Kerberos Read/ 0: Kerberos (Windows2000)
(Windows2000) Write 1: Kerberos (Solaris)
2: Certificate Agent
3: LDAP
4: SMB
700-553 Guest Password Guest Password "guest" Read/ 4~12 characters (7-Bit ASCII)
Write
700-555 KDC Server Port No. KDC Server Port Number 0~65535 88 Read/ 1~65535
Write
700-556 KDC FQDN KDC FQDN NULL Read/ This can be input in FQDN/IPv4/IPv6 literal style. Character
Write string should be null-terminated.
Character Restriction: Available are only 1-byte alphanu-
merics, 1-byte hyphen, delimiter dot (.) for use in address,
and colon (:).
Use of 1-byte hyphen is not allowed at head and tail of
character string.
Chain- Read/
700-557 KDC Realm Name KDC Realm Name NULL Read/ 64-or-less-byte character string
Write
700-558 Storage of Print Job tor Billing DV Pay for Print Forced Store 0~2 0: Not stored Read/ 0: Not stored, 1: Stored, 2: Print job forced to be stored
Write (Login User ID shall be the key.)
700-559 ’Storage of Print Job for Billing’ Job Com- DV Pay for Print XPJL Command 0~1 0: Disabled Read/ 0: Disabled
mand enabled/disabled Enable [MN] 1: Enabled Write 1: Enabled
700-560 Operation with auth. info improper DV Pay for Print Error Account 0~1 0: Canceled Read/ 0: Canceled, 1: Stored
Action Write
700-561 ’Control of Print Job for Billing’ Job Command DV Pay for Print Job Command 0~1 0: Disabled Read/ 0: Disabled
enabled/disabled Enable Write 1: Enabled
700-562 No Account User Print No Account User Print Permission 0~1 0: Not permitted Read/ 0: Not permitted
Write 1: Permitted
700-563 Max Qty of series of KO Auth. Errors User Auth Error Max Number for 0~10 5 Read/ 0~10
Auth Lock Write
700-564 Max Qty of Auth. Errors User Auth Error Max Number for 0~600 10 Read/ 0~600
Access Log Write
700-566 KDC Server Port No. -2 KDC Server Port Number-2 0~65535 88 Read/ 1~65535
Write
700-567 KDC FQDN-2 KDC FQDN-2 NULL Read/ This can be input in FQDN/IPv4/IPv6 literal style. Character
and colon (:).
character string.
700-568 KDC Realm Name-2 KDC Realm Name-2 NULL Read/ 64-or-less-byte character string
Write
Write
and colon (:).
character string.
Write
Write

6-113
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Chain- Read/
and colon (:).
character string.
Write
Write
and colon (:).
character string.
Write
700-591 Direct Fax Job Restriction Mode Security Direct FAX Restriction 0~1 0: Permitted Read/ 0: Permitted
Write 1: Prohibited
700-592 Auth. Info Check (Receive-on-Net Job) Auth Check Info for Net Job 0~1 1: Checked Read/ 0: Not checked
Write 1: Checked
700-594 Customize User Prompts Customize User Prompts 0~3 0: Both Read/ 0: Both
Write 1: Prompt 1(for User ID) only
2: Prompt 2 (for Account ID) only
3: Neither
700-595 Password for Security Print/Charge Print: Min Password Length 0~12 0 Read/ 0~12
Min. Qty of Digits Write
700-596 Prevention of unexpected failure to extract SSMM Accounting Service Info 0~1 0: Disable Read/ 0: Disable
Job Log Enabled Write 1: Enable
700-600 DC132 Supple. Data Group 1 (IOT) Group1(IOT) 0~0xFFFF (Auto Setup) Read (Auto Setup)
700-601 DC132 Supple. Data Group 1 (SYS1) Group1(SYS1) 0~0xFFFF (Auto Setup) Read (Auto Setup)
700-603 DC132 Supple. Data Group 2 (IOT) Group2(IOT) 0~0xFFFFFFFF (Auto Setup) Read (Auto Setup)
700-604 DC132 Supple. Data Group 2 (SYS1) Group2(SYS1) 0~0xFFFFFFFF (Auto Setup) Read (Auto Setup)
700-605 DC132 Supple. Data Group 2 (SYS2) Group2(SYS2) 0~0xFFFFFFFF (Auto Setup) Read (Auto Setup)
700-606 DC132 Supple. Data Group 3 (IOT) Group3(IOT) 0~0xFFFF (Auto Setup) Read (Auto Setup)
Chain- Read/
700-609 XPS Signature Security XPS Sign 1~4 4: Instructed by user Read/ 1: Always signed (invisible)
Write 3: Never signed
4: Instructed by user
700-610 Option Connection for enabling IT IT Option Enable 0~1 0: Not connected Read/ 0: Not connected, 1: Connected
Write
700-616 KDC FQDN - for backup 1 Netauth KDC Info - server name for NULL Read/ This can be input in FQDN/IPv4/IPv6 literal style. Character
backup 1 Write string should be null-terminated.
and colon (:). Use of 1-byte hyphen is not allowed at head
and tail of character string.
700-617 KDC FQDN -for backup 2 Netauth KDC Info - server name for NULL Read/ This can be input in FQDN/IPv4/IPv6 literal style. Character
700-621 KDC Server Port No. -for backup 1 Netauth KDC Info - server port num- 1~65535 88 Read/ 1~65535
ber for backup 1 Write

6-115
General
2010/08

Chain- Read/
700-627 LDAP Auth. -Sequence Type Netauth LDAP Info - auth sequence 0~1 0: Direct Login Read/ 0: Direct Login
Write 1: Search and Login
700-628 LDAP Auth. - Login User Login Property Type Netauth LDAP Info - login user login "samAccountName" Read/ Character String (ASCII 32 characters)
attribute Write
700-629 LDAP Auth. - Login User Search Property Netauth LDAP Info - login user "mail" Read/ Character String (ASCII 32 characters)
Type search attribute Write
700-630 LDAP Auth. -User Name Addition Character Netauth LDAP Info - user string NULL Read/ Character String (ASCII 64 characters)
String added Write
700-631 LDAP Auth. -User Name Addition Character Netauth LDAP Info - add user string 0~1 0: Disabled Read/ 0: Disabled, 1: Enabled
String enabled/disabled Write
700-632 SMB Auth. -Domain Name 1 Netauth SMB Info - domain name 1 NULL Read/ Character String (ASCII 15 characters)
Write
Write
Write
Write
Write
700-642 SMB Auth. -Server/SMB Name 1 Netauth SMB Info - server/SMB NULL Read/ One of FQDN, IPv6 address (literal style) and IPv4 address
name 1 Write (literal style) can be input. Character string should be null-
terminated.
Char. Restriction [in specifying NetBIOS Host Name]
15 Prohibited Characters : " * + , / : ; < = > ? [ \ ] |
Prohibited Condition: A space exists at head or tail of char-
acter string. Character string consists of only periods.
Char. Length: Max 16 bytes (including NULL char.)
Char. Restriction [in specifying FQDN]
Available Char.: 1-byte alphanumerics, - (1-byte hyphen), .
(period).
Prohibited Condition: 1-byte hyphen (-) exists at head or tail
of character string.
Chain- Read/
terminated.
(period).
terminated.
(period).
terminated.
(period).

6-117
General
2010/08

Chain- Read/
terminated.
(period).
700-652 SMB Auth. -specified by: Netauth SMB Config - specified by 0~1 0 : DOMAIN_NAME Read/ 0: DOMAIN NAME
Write 1: SERVER NAME
700-653 User Login Property Type for Notice Search User Login Attribute samAccountName Read/ Character string (ASCII 32 bytes)
Write
700-654 User Search Property Type Search User Search Attribute NULL Read/ Character string (ASCII 32 bytes)
Write
700-655 Password Mode in working with IC-Card Password Mode for Option 0~1 1: ON Read/ 0: OFF
Gate Remote Auth. Write 1: ON
700-656 Use of User Credential on LDAP Usage of User's Credential on 0~1 0: Not used Read/ 0: Not used
LDAP Write 1: Used
700-657 Use of User Credential on SMTP Usage of User's Credential on 0~1 0: Not used Read/ 0: Not used
SMTP Write 1: Used
700-658 Use of User Credential for ScanToPC Usage of User's Credential for 0~1 0: Not used Read/ 0: Not used
ScanToPC Write 1: Used
700-659 Control of extract of User ID for ScanToFTP Usage of userID without Domain 0~1 0: Not controlled Read/ 0: Not controlled
Write 1: Controlled
700-660 Web Print-executable Time Job Exec Ticket Timeout 0~255 0: No limit (no time-out) Read/ 0~255 (in min)
Write
700-701 DMP Indication DMP Indication 0~4 4 Read/ 0: DMP1/2
Write 1: DMP3/4
2: DMP5/6
3: DMP2007/2008
4: DMP2009
6.3.6 NVM 701,702,709 Controller
Table 1 NVM 701,702 Controller
Chain-
Link NVM Name PSW Display Setting Range Default Read/Write Description
701-912 ADC Gradation Adj. LUT Validity ADC Gradation compensation 0~1 1: Valid Read/Write 0: Invalid
(A, B) Validity for AB 1: Valid
701-917 ADC Gradation Adj. LUT Validity 0~1 1: Valid Read/Write 0: Invalid
(E, F) 1: Valid
701-924 Auto Gradation Adj. LUT Validity Auto Gradation compensation 0~1 1: Valid Read/Write 0: Invalid
(A, B) Validity for AB 1: Valid
701-929 Auto Gradation Adj. LUT Validity Auto Gradation compensation 0~1 1: Valid Read/Write 0: Invalid
(E, F) Validity for EF 1: Valid
702-931 BufferCont Management Memory Buffer Partition Config Expand 0~1 0: Not prohibited Read/Write Prohibition of extending memory partition size
Partition Info Prohibition 1: Prohibited
0: Not prohibited
When extending memory partition size is prohibited, PfBufIoctl()
request for memory partition extension is refused.
702-932 External Scan Feature DFE Scan Config Feature 0~2 0: Unavailable Read/Write 0: Unavailable
1: ExtNetScan
2: CDIScan
702-933 Client Identification Info for Client identification information NULL Read/Write Only 1-byte alphanumerics (A to F, a to f, 0 to 9), delimiter dot (.) for
Backup/Restore For Box Backup or Restore use in address, and colon (:)
702-934 Output of JFS Error Report IDC Report Feature enable 0~1 0: Not auto-output Read/Write 0: Not auto-output
1: Auto-output
702-935 Screen for checking for Print Ser- Stored Print Confirmation 0~1 1: Displayed Read/Write 0: Not displayed
vice Job-in-Memory [MN] 0: Not dis- 1: Displayed
played
702-940 FAX Size Type SFMT Size for FAX 1~2 2: Non-standard Read/Write 1: Standard
2: Non-standard
702-941 FAX Slow-Scan Length Threshold SFMT SS Length Threshold 0~10 10mm Read/Write 0~10mm
702-942 [A3 and Ledger mixed] in deter- SFMT A3 Ledger Mixed 1~2 Conforms to Read/Write 1: [A3 and Ledger mixed] permitted
mining FAX Slow-Scan Length RECEIVE_DOCSIZ 2 : [A3 and Ledger mixed] not permitted
E_SELECT in Fax
Card Functional
Specifications (A10
SystemData Default
by country).
709-003 IISS (IIT) Serial No. - Read Alphanumerics (ASCII)
Version 1.2 2010/08 6.3.6 NVM 701,702 Controller

6-119
General
2010/08
6.3.6 NVM 701,702 Controller 6-120 Version 1.2
6.3.7 NVM 710 IISS
Table 1 NVM 710 IISS
Chain-
710-501 Method of detecting Fax Doc Size Fax Document Size Detection 0~1 0 Read/Write Shows the methods between which to switch when Fax Doc Detec-
for DADF tion is selected in DADF mode.
0: A/B series 1: Inch series
710-551 JAM Bypass JAM Bypass 0~1 0 Read/Write 0: Not bypassed 1: Bypassed
Also used for CVT.
710-600 Size Mismatch Jam Detection Size Miss Match Set(Simp) 3 3 Read/Write 1. Detect Size Mismatch Jam.
2. Not detect Size Mismatch Jam.
3. When Size Mismatch is detected, report Operation Fail and
purge the doc. Reduce the Non-Standard Size Range on No-
Mixed-Sizes Detect Table .
710-601 Switch to Alternate Size 1 Altanate Size Set1 1~2 1 PF1: Switches between 8.5x13SEF and 8.46x12.4SEF. No-Mix/
Size-Mix:Inch13
1: 8.5x13SEF
2: 8.46x12.4SEF
710-602 Switch to Alternate Size 2 Altanate Size Set2 1~2 1 PF1: Switches between 8.5x14SEF and 8.46x12.4SEF. No-Mix/
Size-Mix: Inch14
1: 8.5x14SEF
2: 8.46x12.4SEF
710-603 Switch to Alternate Size 3 Alternate Size Set3 0~2 0 Read/Write PF1: Switches between 11X15S and 11X17S. No-Mix:mm No-Mix/
Size-Mix: Inch13/Inch14
0: Default
1: 11x17S
2: 11x15S
PF2: Switches between 11x15S and 11x17S.
No-Mix: mm/Inch13/Inch14 Size-Mix: Inch13/Inch14
0: Default
1: 11x17S
2: 11x15S
710-604 Switch to Alternate Size 4 Alternate Size Set4 0~2 0 Read/Write PF1: Switches between 8.46x12.4S and 8.5X13S and 8.5X14S. No-
Mix/Size-Mix: mm
0: Default
1: 8.5x13S
2: 8.5x14S
PF2: Switches between 8.5x13S and 8.5x14S. No-Mix/Size-Mix: mm
Default= 2
0: Default
1: 8.5x13S
2: 8.5x14S
Version 1.2 2010/08 6.3.7 NVM 710 IISS

6-121
General
2010/08
6.3.7 NVM 710 IISS 6-122 Version 1.2

Chain-
710-605 Switch to Alternate Size 5 Alternate Size Set5 0~2 0 Read/Write PF1: Switches between B5S and 16KS. No-Mix: mm
0: Default
1: B5S
2: 16KS
PF2: Switches B5S and 16KS. No-Mix/Size-Mix: mm
0: Default
1: B5S
2: 16KS
710-606 Switch to Alternate Size 6 Alternate Size Set6 0~3 0 Read/Write PF1: Switches between 8x10S and 8x10.5S and 8.5x11S. Size-Mix:
Inch13/Inch14
0: Default
1: 8.5x11S
2: 8x10S
3: 8x10.5S
PF2: Switches between 8x10S and 8x10.5S and 8.5x11S. Size-Mix:
Inch13/Inch14
0: Default
1: 8.5x11S
2: 8x10S
3: 8x10.5S
710-607 Switch to Alternate Size 7 Alternate Size Set7 0~3 0 Read/Write PF1: Switches between 8x10L and 8x10.5L and 8.5x11L. Size-Mix:
Inch13/Inch14
0: Default
1: 8.5x11L
2: 8x10L
3: 8x10.5L
PF2: Switches 8x10L and 8x10.5L and 8.5x11L. Size-Mix: Inch13/
Inch14
0: Default
1: 8.5x11L
2: 8x10L
3: 8x10.5L
710-608 Switch to Alternate Size 8 Alternate Size Set8 0~3 0 Read/Write PF1: Switches between B4S, 8K, 11x15S and 11x17S. Size-Mix:
mm
0: Default
1: B4S
2: 8KS
3: 11x15S
4: 11x17S
PF2: Switches B4S, 8KS and 11x17S. Size-Mix :mm
0: Default
1: B4S
2: 8KS
3: 11x17S
(4: 11x17S. Inform CVT of 3.)
Chain-
710-609 Switch to Alternate Size 9 Alternate Size Set9 0~2 0 Read/Write PF1: Switches between 8x10S and 8x10.5S. No-Mix: Inch13/Inch14
0: Default
1: 8x10S
2: 8x10.5S
PF2: Switches between 8x10S and 8x10.5S. No-Mix: Inch13/Inch14
0: Default
1: 8x10S
2: 8x10.5S
710-610 Switch to Alternate Size 10 Alternate Size Set10 0~3 0 Read/Write PF1: Switches between B5L and 16KL. Size-Mix: mm
0: Default
1: B5L
2: 16KL
(3: 16KL. Inform CVT of 2.)
0: Default
1: B5L
2: 16KL
3: 8.5x11L
710-611 Switch to Alternate Size 11 Altanate Size Set11 0~3 0 PF1: Switches between B5S and 16KS and 8.5x11S. Size-Mix: mm
0: Default
1: B5S
2: 16KS
3: 8.5x11S
710-612 Size-Mix Mode Temporary Size Size-Mix Mode Assumed Size 0~1 1 Read/Write Switches between LEF and SEF.
Orientation 0: LEF
1: SEF
710-613 Fax Mix-Size Standard Mode Fixed Size Selection 0~1 0 Read/Write Switches to appropriate one of the sizes (non-standard/standard)
that DADF notifies IISS of in Fax Mix-Size mode.
0: Non-standard mode
1: Standard mode
710-620 DADF DPM Specification Dadf Dpm Specification 0~65535 0 Specifies DADF DPM.
0: DADF operates at Max DPM.
1-65535: DADF operates at specified DPM. (in steps of 1DPM)
Version 1.2 2010/08 6.3.7 NVM 710 IISS

6-123
General
2010/08
6.3.7 NVM 710 IISS 6-124 Version 1.2
6.3.8 NVM 711 IISS
Chain- Read/
711-001 DADF Lead Reg. Adjustment (Side1) Side1 550.0 Lead Regi Adjustment 105~135 120 Read/ 1. Default 0mm
(550.0mm/sec) Write (711-140 value=Default, 711-001value=120)
2. Adj. Range (711-140 value=Default)
: +1.5mm(105pulse) / -1.5mm(135pulse)
3. Adj. Range (711-140 value=80~230
: +5.5mm(80pulse) / -12.5mm(230pulse)
(440.0mm/sec) Write (711-140 value=Default, 711-002 value=120)
: +1.5mm(105pulse) / -1.5mm(135pulse)
3. Adj. Range (711-140 value=80~230)
: +5.5mm(80pulse) / -12.5mm(230pulse)
: +1.5mm(105pulse) / -1.5mm(135pulse)
3. Adj. Range (711-140 value=80~230)
: +5.5mm(80pulse) / -12.5mm(230pulse)
: +1.5mm(105pulse) / -1.5mm(135pulse)
3. Adj. Range (711-140 value=80~230)
: +5.5mm(80pulse) / -12.5mm(230pulse)
: +1.5mm(105pulse) / -1.5mm(135pulse)
3. Adj. Range (711-140 value=80~230)
: +5.5mm(80pulse) / -12.5mm(230pulse)
: +1.5mm(105pulse) / -1.5mm(135pulse)
3. Adj. Range (711-140 value=80~230)
: +5.5mm(80pulse) / -12.5mm(230pulse)
Version 1.2 2010/08 6.3.8 NVM 711 IISS

6-125
General
2010/08
6.3.8 NVM 711 IISS 6-126 Version 1.2

Chain- Read/
: +1.5mm(105pulse) / -1.5mm(135pulse)
3. Adj. Range (711-140 value=80~230)
: +5.5mm(80pulse) / -12.5mm(230pulse)
: +1.5mm(105pulse) / -1.5mm(135pulse)
3. Adj. Range (711-140 value=80~230)
: +5.5mm(80pulse) / -12.5mm(230pulse)
: +1.5mm(105pulse) / -1.5mm(135pulse)
3. Adj. Range (711-140 value=80~230)
: +5.5mm(80pulse) / -12.5mm(230pulse)
: +1.5mm(105pulse) / -1.5mm(135pulse)
3. Adj. Range (711-140 value=80~230)
: +5.5mm(80pulse) / -12.5mm(230pulse)
: +1.5mm(105pulse) / -1.5mm(135pulse)
3. Adj. Range (711-140 value=80~230)
: +5.5mm(80pulse) / -12.5mm(230pulse)
: +1.5mm(105pulse) / -1.5mm(135pulse)
3. Adj. Range (711-140 value=80~230)
: +5.5mm(80pulse) / -12.5mm(230pulse)
Chain- Read/
: +1.5mm(105pulse) / -1.5mm(135pulse)
3. Adj. Range (711-140 value=80~230)
: +5.5mm(80pulse) / -12.5mm(230pulse)
: +1.5mm(105pulse) / -1.5mm(135pulse)
3. Adj. Range (711-140 value=80~230)
: +5.5mm(80pulse) / -12.5mm(230pulse)
: +1.5mm(105pulse) / -1.5mm(135pulse)
3. Adj. Range (711-140 value=80~230)
: +5.5mm(80pulse) / -12.5mm(230pulse)
: +1.5mm(105pulse) / -1.5mm(135pulse)
3. Adj. Range (711-140 value=80~230)
: +5.5mm(80pulse) / -12.5mm(230pulse)
: +1.5mm(105pulse) / -1.5mm(135pulse)
3. Adj. Range (711-141 value=80~230)
: +5.5mm(80pulse) / -12.5mm(230pulse)
: +1.5mm(105pulse) / -1.5mm(135pulse)
3. Adj. Range (711-141 value=80~230)
: +5.5mm(80pulse) / -12.5mm(230pulse)
Version 1.2 2010/08 6.3.8 NVM 711 IISS

6-127
General
2010/08
6.3.8 NVM 711 IISS 6-128 Version 1.2

Chain- Read/
: +1.5mm(105pulse) / -1.5mm(135pulse)
3. Adj. Range (711-141 value=80~230)
: +5.5mm(80pulse) / -12.5mm(230pulse)
: +1.5mm(105pulse) / -1.5mm(135pulse)
3. Adj. Range (711-141 value=80~230)
: +5.5mm(80pulse) / -12.5mm(230pulse)
: +1.5mm(105pulse) / -1.5mm(135pulse)
3. Adj. Range (711-141 value=80~230)
: +5.5mm(80pulse) / -12.5mm(230pulse)
: +1.5mm(105pulse) / -1.5mm(135pulse)
3. Adj. Range (711-141 value=80~230)
: +5.5mm(80pulse) / -12.5mm(230pulse)
: +1.5mm(105pulse) / -1.5mm(135pulse)
3. Adj. Range (711-141 value=80~230)
: +5.5mm(80pulse) / -12.5mm(230pulse)
: +1.5mm(105pulse) / -1.5mm(135pulse)
3. Adj. Range (711-141 value=80~230)
: +5.5mm(80pulse) / -12.5mm(230pulse)
Chain- Read/
: +1.5mm(105pulse) / -1.5mm(135pulse)
3. Adj. Range (711-141 value=80~230)
: +5.5mm(80pulse) / -12.5mm(230pulse)
: +1.5mm(105pulse) / -1.5mm(135pulse)
3. Adj. Range (711-141 value=80~230)
: +5.5mm(80pulse) / -12.5mm(230pulse)
: +1.5mm(105pulse) / -1.5mm(135pulse)
3. Adj. Range (711-141 value=80~230)
: +5.5mm(80pulse) / -12.5mm(230pulse)
: +1.5mm(105pulse) / -1.5mm(135pulse)
3. Adj. Range (711-141 value=80~230)
: +5.5mm(80pulse) / -12.5mm(230pulse)
: +1.5mm(105pulse) / -1.5mm(135pulse)
3. Adj. Range (711-141 value=80~230)
: +5.5mm(80pulse) / -12.5mm(230pulse)
: +1.5mm(105pulse) / -1.5mm(135pulse)
3. Adj. Range (711-141 value=80~230)
: +5.5mm(80pulse) / -12.5mm(230pulse)
Version 1.2 2010/08 6.3.8 NVM 711 IISS

6-129
General
2010/08
6.3.8 NVM 711 IISS 6-130 Version 1.2

Chain- Read/
: +1.5mm(105pulse) / -1.5mm(135pulse)
3. Adj. Range (711-141 value=80~230)
: +5.5mm(80pulse) / -12.5mm(230pulse)
: +1.5mm(105pulse) / -1.5mm(135pulse)
3. Adj. Range (711-141 value=80~230)
: +5.5mm(80pulse) / -12.5mm(230pulse)
711-041 DADF Tail Edge Adjustment (Side1) Side1 550.0 Tail Edge Adjustment 0~255 151 Read/ Default 0mm(151pulse)+10.8mm(-151pulse)/-7.5mm(+104pulse)
(550.0mm/sec) Write Tail Edge Adj.=Lead Reg. Adj. Value+Tail Edge Fine Adj. Value
(440.0mm/sec) Write Tail Edge Adj.=Lead Reg. Adj. Value+Tail Edge Fine Adj Value
(220.0mm/sec) Write Tail Edge Adj.=Lead Reg. Adj. Value+ Tail Edge Fine Adj. Value
Chain- Read/
711-081 Vertical Magnification Fine Adj. 1 Magnification Adjustment 1 0~40 20 Read/ Default 0%(20) +/-2%(+/-20), in steps of 0.1%
(High: 550.0mm/s, Mid: 440.0mm/s, Low: Write Adjusts only Top Speed. Target Motor: Feed/Regi
330.0mm/s)
(High: 440.0mm/s) Write Adjusts only Top Speed. Target Motor: Feed/Regi
(Mid: 330.0mm/s) Write Adjusts only Top Speed. Target Motor: Feed/Regi
Version 1.2 2010/08 6.3.8 NVM 711 IISS

6-131
General
2010/08
6.3.8 NVM 711 IISS 6-132 Version 1.2

Chain- Read/
220.0mm/s)
165.0mm/s)
110.0mm/s)
82.5mm/s)
(Mid: 73.3mm/s, Low: 55.0mm/s) Write Adjusts only Top Speed. Target Motor: Feed/Regi
(Mid: 55.0mm/s, Low: 41.3mm/s) Write Adjusts only Top Speed. Target Motor: Feed/Regi
711-101 T/A ROLL Transport Speed Adj (Side1)1 Side1 T/A Roll Adjustment 1 0~50 15 Read/ Default 1.5%(15), Max 5%(50), Min 0%(0), in steps of 0.1%. Adjusts
(High: 550.0mm/s, Mid: 440.0mm/s, Low: Write only Top Speed. Target Motor: Feed
330.0mm/s)
711-102 T/A ROLL Transport Speed Adj(Side1) 2 Side1 T/A Roll Adjustment 2 0~50 15 Read/ Default 1.5%(15), Max 5%(50), Min 0%(0), in steps of 0.1%. Adjusts
(High: 440.0mm/s) Write only Top Speed. Target Motor: Feed
711-103 T/A ROLL Transport Speed Adj(Side1) 3 Side1 T/A Roll Adjustment 3 0~50 15 Read/ Default 0%(0) Max 5%(50), Min 0%(0), in steps of 0.1%. Adjusts only
(Mid: 330.0mm/s) Write Top Speed. Target Motor: Feed
Chain- Read/
711-104 T/A ROLL Transport Speed Adj(Side1) 4 Side1 T/A Roll Adjustment 4 0~50 15 Read/ Default 0%(0), Max 5%(50), Min 0%(0), in steps of 0.1%. Adjusts
220.0mm/s)
165.0mm/s)
(Mid: 165.0mm/s) Write only Top Speed. Target Motor: Feed
110.0mm/s)
711-111 T/A ROLL Transport Speed Adj(Side1) 11 Side1 T/A Roll Adjustment 11 0~50 15 Read/ Default 0%(0) Max 5%(50), Min 0%(0), in steps of 0.1%. Adjusts only
(High: 165.0mm/s) Write Top Speed. Target Motor: Feed
82.5mm/s)
(Mid: 73.3mm/s, Low: 55.0mm/s) Write only Top Speed. Target Motor: Feed
330.0mm/s)
Version 1.2 2010/08 6.3.8 NVM 711 IISS

6-133
General
2010/08
6.3.8 NVM 711 IISS 6-134 Version 1.2

Chain- Read/
(High: 366.7mm/s,Mid: 293.3mm/s, Low: Write only Top Speed. Target Motor: Feed
220.0mm/s)
165.0mm/s)
110.0mm/s)
82.5mm/s)
711-140 DADF Lead Regi Offset NVM(Side1) Side1 Lead Regi Offset NVM 80~230 120 Read/ Default 0mm(120pulse)+4.0mm(80pulse)/-11.0mm(230pulse)
Write
711-141 DADF Lead Regi Offset NVM(Side2) Side2 Lead Regi Offset NVM 80~230 120 Read/ Default 0mm(120pulse)+4.0mm(80pulse)/-11.0mm(230pulse)
Write
711-142 DADF Tail Edge. Batch Con. NVM (Side1) Side1 Tail Edge Adjustment All 0~255 151 Read/ Default 0mm(151pulse)+10.8mm(-151pulse)/-7.5mm(+104pulse)
Write Changing data in this NVM leads to changing data in 711-041~711-
056 to specified data.
Chain- Read/
711-143 DADF Tail Edge. Batch Con. NVM (Side2) Side2 Tail Edge Adjustment All 0~255 151 Read/ Default 0mm(151pulse)+10.8mm(-151pulse)/-7.5mm(+104pulse)
Write Changing data in this NVM leads to changing data in 711-061~711-
711-144 Vertical Magnifi. Fine Adj. Batch Con. Magnification Adjustment All 0~40 20 Read/ Default 0%(20) +/-2%(+/-20), in steps of 0.1%
Write Adjusts only Top Speed. Target Motor: Feed/Regi
Changing data in this NVM leads to changing data in 711-081~711-
098.
711-145 T/A Roll Transport Speed Adj (Side1) Covert Side1 T/A Roll Adjustment All 0~50 15 Read/ Default 1.5%(15), Max 5%(50), Min 0%(0), in steps of 0.1%. Adjusts
All Write only Top Speed. Target Motor: Feed
711-146 T/A Roll Transport Speed Adj (Side2) Con- Side2 T/A Roll Adjustment All 0~50 0 Read/ Default 0%(0), Max 5%(50), Min 0%(0), in steps of 0.1%. Adjusts
vert All Write only Top Speed. Target Motor: Feed
711-150 Loop Amount Adj. (Side1) (X1 Pulse) Side1 Loop Length Adjustment 0~9 6 Read/ Default 8.5mm(138pulse) 11.7mm~2mm, in steps of 10 pulses
Write
711-151 Loop Amount Adj. (Side2) (X6 Pulse) Side2 Loop Length Adjustment 0~14 5 Read/ Default 3.4mm(120pulse) +9.9mm(210pulse)/-0.2mm (70pulse), in
Write steps of 10 pulses
711-155 Feed Gear Initialize Operation Feed Gear Initialize 0~1 1 Read/ 0: Init. Operation not performed
Write 1: Init. Operation performed
711-156 Feed Mot Rotation Time at INTL ON (T16 Feed Gear Runtime 10~50 30 Read/ Default 300ms +200ms/-200ms, in steps of 10ms
ms) Write
711-158 Stop Position Adj. at Invert (X4 Pulse) Invert Stop Position 0~20 10 Read/ Default 26.4mm(120pulse)+33.58mm(220pulse)~19.22mm
Write (20Pulse), in steps of 10 pulses
711-164 Doc Slow Scan Size Adj. Value Size Adjust Value 0~100 50 Read/ Adj. Value for “Size Sensing Auto Adj. function”
Write Doc Size Adj. Value: +/-5mm
711-171 Nudger Lift Down Adjustment (High) Nudger Lift Down Adjustment (High) 0~60 30 Read/ Default 584Pulse +300/-300Pulse, in steps of 10 pulses
Write
711-172 Nudger Lift Down Adjustment (Middle) Nudger Lift Down Adjustment (Mid) 0~60 30 Read/ Default 720Pulse +300/-300Pulse, in steps of 10 pulses
Write
711-173 Nudger Lift Down Adjustment (Low) Nudger Lift Down Adjustment (Low) 0~60 30 Read/ Default 942Pulse +300/-300Pulse, in steps of 10 pulses
Write
711-174 Nudger Lift Up Adjustment (High) Nudger Lift Down Acceleration Adj.(High) 0~40 20 Read/ Default 340Pulse +200/-200Pulse, in steps of 10 pulses
Write
711-175 Nudger Lift Up Adjustment (Middle) Nudger Lift Down Acceleration Adj.(Mid) 0~40 20 Read/ Default 425Pulse +200/-200Pulse, in steps of 10 pulses
Write
711-176 Nudger Lift Up Adjustment (Low) Nudger Lift Down Acceleration Adj.(Low) 0~40 20 Read/ Default 569Pulse +200/-200Pulse, in pulse of 10 pulses
Write
711-177 Nudger Lift Up Speed Up Adj. (High) Nudger Lift Up Adjustment (High) 0~60 30 Read/ Default 244Pulse +300/-300Pulse, in pulse of 10 pulses
Write
Version 1.2 2010/08 6.3.8 NVM 711 IISS

6-135
General
2010/08
6.3.8 NVM 711 IISS 6-136 Version 1.2

Chain- Read/
711-178 Nudger Lift Up Speed Up Adj. (Middle) Nudger Lift Up Adjustment (Mid) 0~60 30 Read/ Default 295Pulse +300/-300Pulse, in pulse of 10 pulses
Write
711-179 Nudger Lift Up Speed Up Adj. (Low) Nudger Lift Up Adjustment (Low) 0~60 30 Read/ Default 406Pulse +300/-300Pulse, in steps of 10 pulses
Write
711-187 Letter Mode Setting Letter mode configuration 0~15 0 Read/ Operational setting as to Letter Doc.
Write
711-190 Change Too Long Jam Setting Long Jam Range Adj. 0~165 40 Read/ Default 40: 1275mm, -600/+1875mm, in steps of 15mm
Write
711-191 Too Short Jam Detection Short Jam Detection 0~1 1 Read/ 0: Jam Detection disabled
Write 1: Jam Detection enabled
711-199 Drive Type Drive Kind 0~3 3 Read/ 0: High, 1: Middle, 2: Low, 3: Dummy
Write
711-201 Feed Motor Off Start Position Adj. (X3 Feed Mot Off Start Adj 0~20 0 Read/ Default 0mm(0pulse) +14.36mm(200pulse), in steps of 10 pulses
Pulse) Write
711-202 Duplex Speed Up Start Position Adj. (X5 Duplex Speed Up Position 0~20 10 Read/ Default 6.7mm(93pulse) +10.3mm(143pulse)/-3.1mm (43Pulse), in
Pulse) Write steps of 10 pulses
711-203 Duplex Pre-feed Position Adj. (X7 Pulse) Duplex Pre Out PreFeed Position 0~10 5 Read/ 1. Prefeed Speed 400mm/s:
Write Default 15mm(104pulse) +18.6mm(154pulse)/+11.4mm
(54pulse), in steps of 10 pulses
2. Prefeed Speed 300mm/s:
Default 15mm(119pulse) +18.6mm(169pulse)/+11.4mm
3. Prefeed Speed 2400mm/s:
Default 15mm(125pulse) +18.6mm(175pulse)/+11.4mm
711-204 Invert Output N.R.Sol. On Position Adj. (X8 Invert N.R.Sol On Position 0~20 10 Read/ Default 5.0mm (210pulse) +12.18mm (310pulse)/-2.18mm
Pulse) Write (110pulse), in steps of 10 pulses
711-205 Side2 Feed Motor Reverse Start Time Adj. Side2 FeedM Reverse Time Adj 0~20 4 Read/ Default 0ms +80ms/-20ms, in steps of 4ms
(T1 ms) Write
711-208 Simp Next Pre Regist Start Time Adj. (T4 Next Pre Regi Start Time 6~25 6 Read/ Default 4ms +76ms/-0ms, in steps of 4ms
ms) Write
711-209 Invert Start Time Adj. (T6 ms) Invert Start Time 0~25 5 Read/ Default 0ms +80ms/-20ms, in steps of 4ms
Write
711-210 Invert Output N.R Sol. On Start Time Adj. Invert N.R.Sol On Start Time 0~15 5 Read/ Default 0ms +40ms/-20ms, in steps of 4ms
(T7 ms) Write
711-212 Dup Next Pre Regist Start Time Adj. (T9 ms) Dup Next Pre Regi Start Time 6~25 6 Read/ Default 4ms +76ms/-0ms, in steps of 4ms
Write
711-213 DADF Stamp Solenoid On Time Adj. Stamp Sol On Time 3~20 5 Read/ Default 10ms +30ms/-4ms, in steps of 2ms
Write
711-214 DADF Stamp Position Adj. Stamp On Position Adj 0~30 15 Read/ Default 0mm +7.5mm/-7.5mm, in steps of approx. 0.5mm
Write Default: 10mm away from the trail edge of paper
711-217 Feed Out SNR StaticJam Detection Sam- Feed Out StaticJam SampliÇég 1~40 20 Read/ Default 20 times +20 times/-19 times, in steps of 1
pling Qty Write
Chain- Read/
711-218 Feed Out SNR Act. Adj. Expression Coeff. Feed Snr Act Coefficient A9 0~255 59 Read/ Default 0.59, 0.00 ~ 2.55, in steps of 0.01
A9 Write
711-219 Feed Out SNR Act. Adj. Expression Coeff. Feed Snr Act Coefficient B9 0~255 104 Read/ Default 104, 0~255, in steps of 1
B9 Write
711-255 Simp Pre Reg Speed Down Start Time Adj. Simp PreRegist Deceleration Time 0~20 10 Read/ Default is specified by control parameter.
(T14 ms) Write +10ms/-10ms, in steps of 1ms
711-272 Side1 Side Regi Adj. Value Adjustment Value of Side1 Side Regi 0~240 120 Read/ Side1 Side Regi Adj. Value
(Adj. data 3 with ADF & IIT connected) Write
711-274 Side2 Side Regi Adj. Value Adjustment Value of Side2 Side Regi 0~240 120 Read/ Side2 Side Regi Adj. Value
(Adj. data 5 with ADF & IIT connected) Write
711-276 Adj. Data 7 with ADF & IIT connected ADF-IIT Adjustment Data 7 0~255 0 Read/ Adj. data 7 to be sent to IIT when ADF & IIT is connected
Write
711-277 Adj. Data 8 with ADF & IIT combined ADF-IIT Adjustment Data 8 0~255 0 Read/ Adj. data 8 to be sent to IIT when ADF & IIT is connected
Write
Write
Write
Write
Write
Write
Write
Write
711-297 Communication FAIL Bypass Communication Fail Bypass 0~1 0 Read/ 0: Not bypass Commu. Fail.
Write 1: Bypass Commu. Fail.
Version 1.2 2010/08 6.3.8 NVM 711 IISS

6-137
General
2010/08
6.3.8 NVM 711 IISS 6-138 Version 1.2
6.3.9 NVM 715 IISS
Chain-
715-007 Printing Paper Scan Speed PH_CL_Contone Scan Speed 0~1 0 Read/Write Switches between the scan speeds in Scan Printing Paper mode.
0: Half Speed mode
1: Normal Speed mode
715-010 Disable Power-Save Recovery Mode Power Save Disable 0~1 0 Read/Write Set Value: 0
Power OFF:Move ORG to W-Ref Board position.
Power ON: Initialize ORG.
Power Save Recovery: Not initialize ORG.
Set Value: 1
Power OFF Not move ORG.
Power ON: Initialize ORG.
Power Save Recovery: Initialize ORG.
715-017 IIT Fail Bypass IIT Fail Bypass 0~1 0 Read/Write 0: Fail Bypass disabled
1: Fail Bypass enabled
715-018 Config. Fail Bypass Config. Fail Bypass 0~1 0 Read/Write Control as to whether bypass Fail in the IIT-Elec-requested function
“Configulation Check” .
This NVM is not connected with Select Config that is performed in
IISS separately.
0: Fail Bypass unavailable
1: Fail Bypass available
715-020 APS Qty Number Of APS Sensor 0~1 1 Read/Write 0: one APS
1: 2 APS’s
715-022 Lamp Fan Fail Bypass Lamp Fan Fail Bypass 0~1 0 Read/Write Availability of Lamp Fan Fail Detection
0: Lamp Fan Fail Detection enabled.
1: Lamp Fan Fail Detection disabled.
715-023 Lamp Fan Low Rev. On Time Lamp Fan On Time (Low Rotation) 0~60 15 Read/Write Lamp Fan Low Revolution On Time (in min.)
715-024 Lamp Fan Off Time Lamp Fan Off Time 0~60 0 Read/Write Lamp Fan Off Time (in min.)
715-025 FL Timer Setting Fl Timer Set 0~1 0 Read/Write 0: Set Standard FL Timer (30-min rest/0.5-sec On)
1: Set Condensation Mode (Diag715-026 & 715-027 Timer Settings
work.)
715-026 Lamp On Interval Lamp On Interval 1~60 30 Read/Write Set Interval (in min.).
715-027 Lamp On Time Lamp On Time 1~60 1 Read/Write Set On Time (in sec.).
715-030 IIT Failed-Part Diagnosis IIT Failure Part Diagnosis 0~65535 0 Read/Write Writing “1” starts checking for IIT failed-parts.
Reading this NVM after checking for failed-parts makes any presum-
ably-failed-part No. displayed.
If Fail occurs while checking for failed parts, Fail Code will be logged
in this NVM and the check will finish.
*Though written, in fact “1” is not written.
*Any other than 1 will be the wrong value, if written.
715-050 Platen Slow Scan Regi. Adj. Value Platen SS Registration Adjustment 16~184 100 Read/Write Slow Scan Regi. Adjustment Value (0.036mm/step) “Factory Adjust-
ment”
Version 1.2 2010/08 6.3.9 NVM 715 IISS

6-139
General
2010/08
6.3.9 NVM 715 IISS 6-140 Version 1.2

Chain-
715-051 Platen Slow Scan Magnifi. Adj. Value Platen SS Magnification Adjustment 44~56 50 Read/Write Slow Scan Magnification Adjustment Value (0.1%/step) “Factory
Adjustment”
715-053 Platen Fast Scan Regi. Adj. Value Platen PRadjF 0~240 120 Read/Write Fast Scan Regi. Adjustment Value (Dot)
VLSS=PROMVLSS+(PRadjF -120)X2 “Factory Adjustment”
715-056 CVT FS Offset Side1-1 (139.7~148) CVT FS Offset Side1-1 0~240 120 Read/Write CVT Fast Scan Regi. Adjustment Value (0.1mm/step)
“Factory Adjustment”
715-058 CVT FS Offset Side1-2 (182~194) CVT FS Offset Side1-2 0~240 120 Read/Write CVT Fast Scan Regi. Adjustment Value (0.1mm/step)
715-060 CVT FS Offset Side1-3 (203.2) CVT FS Offset Side1-3 0~240 120 Read/Write CVT Fast Scan Regi. Adjustment Value (0.1mm/step)
715-062 CVT FS Offset Side1-4 (210) CVT FS Offset Side1-4 0~240 120 Read/Write CVT Fast Scan Regi. Adjustment Value (0.1mm/step)
715-064 CVT FS Offset Side1-5 (214.9~215.9) CVT FS Offset Side1-5 0~240 120 Read/Write CVT Fast Scan Regi. Adjustment Value (0.1mm/step)
Chain-
715-092 W-Ref Adj. Coeff. Red WREF_ADJ__R 70~755 140 Read/Write Red W-Ref Adjustment Coefficient “Factory Adjustment”
715-093 W-Ref Adj. Coeff. Green WREF_ADJ__G 70~755 140 Read/Write Green W-Ref Adjustment Coefficient “Factory Adjustment”
715-094 W-Ref Adj. Coeff. Blue WREF_ADJ__B 70~755 140 Read/Write Blue W-Ref Adjustment Coefficient “Factory Adjustment”
715-095 W-Ref Adj. Coeff. BW-X WREF_ADJ__BWX 70~255 140 Read/Write BW-X W-Ref Adjustment Coefficient “Factory Adjustment”
715-096 W-Ref Adj. Coeff. BW-Y WREF_ADJ__BWY 70~255 140 Read/Write BW-Y W-Ref Adjustment Coefficient “Factory Adjustment”
715-102 W-Ref Adj. Coeff. Red (indi. paper) WREF_Offset_R 0~127 63 Read/Write Red W-Ref Adjustment Coefficient, Adj. for individual paper
715-103 W-Ref Adj. Coeff. Green (indi. paper) WREF_Offset_G 0~127 63 Read/Write Green W-Ref Adjustment Coefficient, Adj. for individual paper
Version 1.2 2010/08 6.3.9 NVM 715 IISS

6-141
General
2010/08
6.3.9 NVM 715 IISS 6-142 Version 1.2

Chain-
715-104 W-Ref Adj. Coeff. Blue (indi. paper) WREF_Offset_B 0~127 63 Read/Write Blue W-Ref Adjustment Coefficient, Adj. for individual paper
715-105 W-Ref Adj. Coeff. BW (indi. paper) WREF_Offset_K 0~127 63 Read/Write BW W-Ref Adjustment Coefficient, Adj. for individual paper
715-106 IIT Paper Code IIT Paper Code 0~8 0 Read/Write 0: Use NVM Individual-Paper Coefficient.
1: J paper 2: P paper 3: C2 paper
4: Green100 paper 5: Digital Color Xpression
6: Color Tech+ 7: Xerox4200 paper
8: Xerox Business
715-107 Optic Axis Adj. Front NUT Rotational Nut_Angle_Front 0~1980 990 X Optic Axis Adjustment Front NUT Rotational Angle (990~1980: Right
Angle rotational angle, 0~990: Left rotational angle)
715-108 Optic Axis Adj. Rear NUT Rotational Nut_Angle_Rear 0~1980 990 X Optic Axis Adjustment Rear NUT Rotational Angle (990~1980: Right
Angle rotational angle, 0~990: Left rotational angle)
715-110 CVT FS Offset Side1 Stan. Adj. Value CVT FS Side1 Standard Adjustment 0~240 120 Read/Write CVT Side1 Fast Scan Regi. Standard Adj. Value (0.1mm/step)
To be rewritten with value in DADF NVM(711-272) at power On.
715-118 Auto Gradation Adj. Lamp On Wait Ctracs Lamp On Wait Time 0~300 0 Read/Write Time to wait for Lamp to turn On before auto gradation adjustment
Time (in sec.)
715-119 W-Ref Adj. Lamp On Wait Time WREF Lamp On Wait Time 0~300 0 Read/Write Time to wait for Lamp to turn On before W-Ref adj. (in sec.)
715-185 0 Judgment Block Qty Number of judge(0) Block 0~32767 0 X HWM Detection 0 Judgement Block Qty (Block)
715-186 1 Judgment Block Qty Number of judge(1) Block 0~32767 0 X HWM Detection 1 Judgement Block Qty (Block)
715-187 CP Doc Judgment Block Line Number of CP Block Line 0~255 0 X HWM Detection CP Judgment Block Line Qty
715-188 WM Judgment Block Qty Number of WM Block 0~65535 0 X HWM Detection WM Judgment Block Qty (Block)
715-189 WM Judgment Block Line Number of WM Block Line 0~255 0 X HWM Detection WM Judgment Block Line Qty
715-201 BW/Color Auto-Distinguishment Level ACS Detection Level Extension 0~1 0 Read/Write 0: Normal
extended adj. 1: Extend adjustment range.
715-241 Black Line Adj. Level Value DCIC LEVEL (COLOR MODE) 0~15 8 Read/Write Black Line Corrected-intensity Level setting at Color Scan.
(for COLOR) A larger value increases corrected intensity. (“0” cancels the adjust-
ment.)
715-242 Black Line Adj. Level Value DCIC LEVEL (BW MODE) 0~15 9 Read/Write 0-13: BW Corrected-Intensity Level setting
(for BW) 1 (weak) -> 13 (intense), 0: No adjustment
14: For engineering test (prohibited)
15: Countermeasure for undetectable areas; for unequipped M/C
(Fuhjin/Tarzan/Kutani)
*The default varies according to the product.
Chain-
715-243 Black Adj. Test Mode DCIC TEST MODE 0~7 0 Read/Write Sets Test Mode for Black Line Adj. Parameter Design.
“0” initiates normal operation.
715-244 B&W Adj. Table BWC TABLE 0~7 0 Read/Write Black & White Adj. Table Custom Entry (BWC)
“0” cancels the Black & White Adjustment function.
715-249 White Line Suppression Level (back- DCIC Level for White Line 0~15 8 Read/Write Sets White Line Detection Intensity Level for background.
ground) A larger value increases detection intensity. (“0” cancels the adjust-
ment.)
715-250 Black Line Suppression Level (non- DCIC Original Level for Black Line 0~15 8 Read/Write Sets Black Line Detection Intensity for non-background area.
background) A larger value increases detection intensity. (“0” cancels the detec-
tion.)
715-251 White Line Suppression Level (non- DCIC Original Level for White Line 0~15 8 Read/Write Sets White Line Detection Intensity for non-background area.
background) A larger value increases detection intensity. (“0” cancels the detec-
tion.)
715-252 Abnormal Debris Detection DCIC Detection Result 0~1 0 Read/Write Abnormal Debris Detection Result of “1” indicates abnormal debris is
detected.
715-279 HOSEI_SCAN (for LED) HOSEI_SCAN_LED 0~4 1 Read/Write LED Adj. Coeff. No. “Factory Adjustment”
715-280 HOSEI_SCAN (for detection) HOSEI_SCAN 0~6 3 Read/Write Adj. Coeff. No. “Factory Adjustment”
715-281 HOSEI_SCAN (for image) HOSEI_SCAN 0~4 1 Read/Write Adj. Coeff. No. “Factory Adjustment”
715-282 CCD Calib Y Scan Red CCD Calib Y Scan Red 0~1023 0 Read/Write CCD Calib Y Patch Scan Red (Reflectance LSB)
“Factory Log”
715-283 CCD Calib Y Scan Green CCD Calib Y Scan Green 0~1023 0 Read/Write CCD Calib Y Patch Scan Green (Reflectance LSB)
“Factory Log”
715-284 CCD Calib Y Scan Blue CCD Calib Y Scan Blue 0~1023 0 Read/Write CCD Calib Y Patch Scan Blue (Reflectance LSB)
“Factory Log”
715-285 CCD Calib M Scan Red CCD Calib M Scan Red 0~1023 0 Read/Write CCD Calib M Patch Scan Red (Reflectance LSB)
“Factory Log”
715-286 CCD Calib M Scan Green CCD Calib M Scan Green 0~1023 0 Read/Write CCD Calib M Patch Scan Green (Reflectance LSB)
“Factory Log”
715-287 CCD Calib M Scan Blue CCD Calib M Scan Blue 0~1023 0 Read/Write CCD Calib M Patch Scan Blue (Reflectance LSB)
“Factory Log”
715-288 CCD Calib C Scan Red CCD Calib C Scan Red 0~1023 0 Read/Write CCD Calib C Patch Scan Red (Reflectance LSB)
“Factory Log”
715-289 CCD Calib C Scan Green CCD Calib C Scan Green 0~1023 0 Read/Write CCD Calib C Patch Scan Green (Reflectance LSB)
“Factory Log”
715-290 CCD Calib C Scan Blue CCD Calib C Scan Blue 0~1023 0 Read/Write CCD Calib C Patch Scan Blue (Reflectance LSB)
“Factory Log”
715-291 CCD Calib PK Scan Red CCD Calib PK can Red 0~1023 0 Read/Write CCD Calib PK Patch Scan Red (Reflectance LSB)
“Factory Log”
715-292 CCD Calib PK Scan Green CCD Calib PK Scan Green 0~1023 0 Read/Write CCD Calib PK Patch Scan Green (Reflectance LSB)
“Factory Log”
715-293 CCD Calib PK Scan Blue CCD Calib PK Scan Blue 0~1023 0 Read/Write CCD Calib PK Patch Scan Blue (Reflectance LSB)
“Factory Log”
Version 1.2 2010/08 6.3.9 NVM 715 IISS

6-143
General
2010/08
6.3.9 NVM 715 IISS 6-144 Version 1.2

Chain-
715-300 A6 Doc to Postcard Doc Switching A6 / Postcard Detection 0~2 0 Read/Write 0: Default on Table
1: A6SEF
2: Official Postcard SEF (mm) or Postcard SEF (Inch)
715-302 A4S to 8.5in Criteria Switching 2 A4S/8.5in Detection 2 0~6 3 Read/Write 0: 210mm 1: 211mm 2: 212mm 3: 213mm
4: 214mm 5: 215mm 6: 216mm
715-303 B5 to 8X10 Detection Switching B5/8x10 Detection 0~3 0 Read/Write 0: Default on Table
1: Detect B5LEF or ExectiveLEF.
2: Detect Mix of 8X10LEF & 8X10.5LEF.
3: For design verification; performance out of guarantee
715-305 8.5X13 to 8.5X14 Detection Switching 8.5x13/8.5x14 Detection 0~3 0 Read/Write 0: Default on Table

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ApeosPort-IV C5570/C4470/C3370/C2270

Version 1.2 2010/08

Version 1.2 2010/08 0.1 Getting to know this Service Manual

NOTE: Used when work procedures and rules are emphasized.

NOTE:Used when other explanations are given.

REP: Indicates the disassembly/assembly procedure for reference.

ADJ: Indicates the adjustment procedure for reference.

PL: Indicates the parts list for reference.

Safety Critical Components (SCC)

Important Information Stored Component (ISC)

Version 1.2 2010/08 0.3 Description for Terminology And Symbols

Version 1.2 2010/08

Version 1.2 2010/08 1.1 Before Starting the Servicing

Version 1.2 2010/08 1.3 Detailed Contents of the Service Call

1.4 TRIM Check List Table 1

V: Perform checking. Clean, replace or supply if necessary. Every

Version 1.2 2010/08 1.5 Periodic Replacement Parts/Consumables List

2.1.1 How to Troubleshoot CHAIN 10

Version 1.2 2010/08

041-351 MD Detect Fail.................................................................................................. 71 045-373 LPH Read Fail Multi ......................................................................................... 98

Version 1.2 2010/08

CHAIN 89 091-944 Drum CRUM M Data Mismatch ....................................................................... 218

Version 1.2 2010/08

Version 1.2 2010/08

Version 1.2 2010/08

Version 1.2 2010/08

Version 1.2 2010/08

Version 1.2 2010/08

Version 1.2 2010/08

Version 1.2 2010/08

Version 1.2 2010/08

Version 1.2 2010/08

127-xxx FIP 202-xxx FIP

Voltage Level Range

+3.5VDC (H) +3.33 ~ +3.68VDC

+5VDC (H) +4.85 ~ +5.36VDC

Version 1.2 2010/08 2.1 Preface

Table 1 2.1.3 How to use Controller FIP

+12VDC (H) +11.4 ~ +12.6VDC

1. Chain No. Definition ChainNo Subsystem Name Description

Version 1.2 2010/08 2.1.1 How to Troubleshoot

Link No Error Classification Description

600~699 Hidden Fail or History This is not defined as "Failure".

Is the voltage between J772-1 (+) and J772-3 (-) +5VDC?

Replace the DADF Feed Out Sensor (PL 51.9).

Press the Stop button.

Replace the DADF PWB (PL 51.2).

Is the voltage between J774-1 (+) and J774-3 (-) +5VDC?

Replace the DADF Pre Regi Sensor (PL 51.17).

Press the Stop button.

Replace the DADF PWB (PL 51.2).

Procedure Replace the DADF PWB (PL 51.2).

Replace the DADF Regi Sensor (PL 51.17).

Press the Stop button.

Replace the DADF PWB (PL 51.2).

Version 1.2 2010/08 CHAIN 5

Version 1.2 2010/08 CHAIN 5

Version 1.2 2010/08 CHAIN 5

Cause/Action • Simplex mode: shorter than 85mm

If no problems are found, replace the DADF PWB (PL 51.2).

If no problems are found, replace the DADF PWB (PL 51.2).

Version 1.2 2010/08 CHAIN 5

005-275 DADF RAM Test Fail 005-280 DADF EEPROM Fail