Microsoft(r) Scholastic's The Magic School Bus(r)

Volcano Adventure Activity Center

Read Me
(c) 1999-2001 Microsoft Corporation. All rights reserved.
Table Of Contents:
1.1 Getting Started
1.2 Credits & Product ID Information
1.3 Hardware and Software Requirements
1.4 Troubleshooting
1.5 Getting Help From Microsoft Product Support Services
1.1 Getting Started
Shut down other programs. Before setting up Scholastic's The Magic School Bus Vo
lcano
Adventure program, you should close all other programs, including virus checkers
running
in the background. Insert the Scholastic's The Magic School Bus Volcano Adventur
e disk
in your computer's CD-ROM drive and the product should automatically start to in
stall.
Follow the instructions on the Setup screen. If Setup does not start, double-cli
ck the
'My Computer' icon on your desktop, double-click the drive corresponding to your
CD.
Follow the instructions on the Setup screen.
You should not remove the CD-ROM from your computer during Setup.
To start Scholastic's The Magic School Bus Volcano Adventure click the Start but
ton,
point to Programs, point to Microsoft Kids, then click Scholastic's The Magic Sc
hool Bus
Volcano.
Windows 2000. Log on as administrator on Windows(r) 2000 or later. Scholastic's
The Magic
School Bus Volcano Adventure will not install correctly on a Windows 2000 system
when
you are logged on as a user without administrator privileges. Log on as an admin
istrator
before running Setup.
Network Installation. If you are installing Scholastic's The Magic School Bus Vo
lcano
Adventure remotely from a network location, you will need to map a network drive
to the
\\server\share path before installing the program. You will experience unexpecte
d
performance issues if you install Scholastic's The Magic School Bus Volcano Adve
nture
using Universal Naming Convention (UNC) path names.
1.2 Credits and Product ID Information:
To access Scholastic's The Magic School Bus Volcano Adventure About Box, press t
he
following three keys at the same time: Alt+Shift+A. The About Box allows you to
 access
the following:
- Credits information for the licensed photos and videos found in the product
- System Info: information about your PC, such as the amount of memory you have
on your PC
- Product ID (PID): this ID is required when contacting Microsoft Product Suppor
t Services
1.3 Hardware & Software Requirements:
To use Scholastic's The Magic School Bus Volcano Adventure, you need:
- Pentium 166 MHz or higher processor
- Microsoft Windows 98 or later operating system.
This includes Windows 98, Windows Millennium Edition, and Windows 2000.
- 16 MB of RAM required for Windows 98
- 32 MB of RAM required for Windows Windows Millennium Edition and Windows 2000
- (64 MB of RAM recommended for Windows 2000)
- 15 MB of available hard disk space
Note: Microsoft recommends that you maintain at least 50 MB of hard disk space a
vailable
for virtual memory.
- Quad speed or faster CD-ROM drive
- Super VGA, 256 color monitor
- 16-bit sound card
- Microsoft Mouse or compatible pointing device
- Speakers or headphones
- Optional: printer or network compatible system
1.4 Troubleshooting:
EJECTING THE DISK WHILE RUNNING
Do not eject Scholastic's The Magic School Bus Volcano Adventure disk from the
CD-ROM drive while it is running. Ejecting the disk while running Scholastic's
The
Magic School Bus Volcano Adventure program can destabilize the system. First exi
t
the program, then remove the CD.
PRINTING PROBLEMS
If you are having problems with the quality of your output, check the following:
Printer memory:
If your printer output is yielding only partial pages, you are probably running
out
of memory on the printer. Check to make sure the Windows printer driver is confi
gured
with the correct amount of memory on the printer. You will need to refer to your
printer
documentation for this information.
Printer drivers:
If you are having problems printing, try using a different printer driver. Use a
printer
driver that was included with Windows or contact your manufacturer for an update
d printer
driver.
RUNNING IN LOW MEMORY OR RUNNING SLOWLY
This program requires a minimum of 16 MB of random access memory (RAM) to operat
e on
Windows 98 and 32 MB on Windows Millennium Edition and Windows 2000. Check that
your
computer has enough memory available. To check that you have sufficient memory o
n Windows,
do the following:
1. Using the right mouse button, click the 'My Computer' icon on your desktop.
2. Click Properties.
3. Click Performance.
Check that you have sufficient space available for virtual memory. Microsoft rec
ommends
that you maintain at least 50 MB of free hard disk space for a virtual memory.
Although Windows allows you to run more than one program simultaneously, you wil
l
improve performance if you close all other programs when you run this program.
If you find that the program runs slowly, or if you encounter out-of-memory erro
rs,
the computer probably doesn't have enough memory available. You can then:
- Close all other programs when you run this program.
- Make sure you have at least 15 MB of hard disk space available while running t
he program.
- Add memory to your system.
"There isn't enough free space on that drive . . ."
Before you set up the product, be sure you have at least 15 MB of free space on
your
computer's primary hard disk or partition.
If necessary, you can free up space by:
- Using Add/Remove Programs found in the Control Panel to remove unnecessary pro
grams from
your computer. (You access the Control Panel by clicking the Start button on you
r Windows
taskbar and then clicking Settings.)
- Deleting or moving files to a floppy disk.
- Emptying the Recycle Bin.
- If you are running Windows 98, use the Disk Cleanup utility to free up hard di
sk space.
When your computer has enough free space, reinstall the product.
IF SETUP APPEARS TO STOP RUNNING (FREEZE OR "HANG")
1. First check to be sure that your computer has the minimum system requirements
necessary
to install this product. For details on determining your computer's processor sp
eed and
available memory and hard disk space, see Windows Online Help.
2. Close other programs and re-run Setup. Do not remove the disk during Setup.
3. If Setup stops running (freezes or hangs), exit Setup, shut down your compute
r and then
restart your computer and rerun Setup. Be sure to wait a few minutes before exi
ting Setup
because updating your system settings can take a few minutes to complete. Press
the key
combination, Ctrl+Alt+Delete once, select Setup, and click End Task. Then shut
down and restart your computer.
WINDOWS NT TERMINAL SERVERS
If you run Scholastic's The Magic School Bus Volcano Adventure on a client machi
ne
connected to a Windows NT Terminal Server, you will not hear sound. The closed c
aptions
will work properly.
VIDEO DISPLAY PROBLEMS
Scholastic's The Magic School Bus Volcano Adventure is designed to run at 640x48
0
resolution or higher with 256 colors or more. If your display is set to show 16
colors,
change your display settings to show 256 colors or more. Scholastic's The Magic
School
Bus Volcano Adventure will not run properly if the display is set to less than
256 colors.
SWITCHING BETWEEN PROGRAMS
Color problems may occur when switching between programs (using Alt+Tab or Ctrl+
Esc)
while playing Scholastic's The Magic School Bus Volcano Adventure. If the probl
ems
persist, close all programs, windows, and folders, and restart the program.
MULTI-MONITOR
Scholastic's The Magic School Bus Volcano Adventure is designed to run in full-s
creen
mode on a single monitor. It may not behave as expected if you are using multipl
e monitors.
OTHER VIDEO DISPLAY PROBLEMS
If you run into display problems such as black screens, palette or repainting pr
oblems
(e.g. text over-writing text), you can correct this by:
- Updating your video display driver to the current version available from your
video
manufacturer,
or
- Changing to a different display mode. An alternative to using a different driv
er is
to change your video mode to a standard video mode such as 640x480 resolution wi
th 256
colors.
AUDIO PROBLEMS
Latest Audio Drivers: If you have audio problems, make sure you're using the mos
t
current version of the audio driver available from your audio card manufacturer.
1.5 Getting Help From Microsoft Product Support Services:
Note: The services and prices listed here are available in the United States and
Canada
only. Support outside the United States and Canada may vary. Microsoft's support
services
are subject to Microsoft's then-current prices, terms, and conditions, which are
subject
to change without notice.
Self-help:
Help yourself with the Microsoft personal online support Web site, designed spec
ifically
for home users and individuals! Go online and get the most up-to-date answers sw
iftly
and easily. You can use simple self-help tools or search a wide variety of techn
ical
information. If you still need help, personal online support provides an easy wa
y to
submit support incidents directly to Microsoft via the Web.
Connect to personal online support at:
http://support.microsoft.com
Assisted support:
No-charge assisted personal support is available. If you acquired this product a
s a
stand-alone retail product, you are eligible for unlimited, no-charge, assisted
personal
support during regular business hours. You can receive no-charge personal suppor
t via the
Web or the telephone. When submitting incidents, please be prepared to provide y
our
Product ID (PID) number.
The PID is a 20-digit number that you can find in the Scholastic's The Magic Sch
ool
Bus Volcano Adventure About Box by pressing the following three keys at the same
time:
Alt, Shift, A.
Paid assisted personal support:
If you need help after hours, or if you have used up or are not eligible for no-
charge
personal support, you can use pay-per-incident support via the Web on personal o
nline
support or the telephone. Support fees are billed to your VISA, MasterCard, or A
merican
Express card. In the U.S. the charges are: $35 U.S., per incident.
In Canada: $45 CDN + tax, per incident. Both are available 24 hours a day, 7 day
s a week,
including holidays.
If your Microsoft product was preinstalled or distributed with your personal com
puter
and your Product ID (PID) contains the letters "OEM" after the first five digits
, you
are welcome to use the many online no-charge self-help or paid assisted support
offerings
provided by Microsoft.
IMPORTANT NOTE:
Retail versions of Microsoft software are those stand-alone packaged products pu
rchased
through retail stores, mail order resellers, or online resellers. Microsoft prod
ucts
preinstalled or distributed with your personal computer or purchased through a v
olume
licensing program such as Select, Open, or License Packs receive all Microsoft s
upport
privileges, excluding no-charge assisted support.
No-charge assisted support for OEM licenses is not provided by Microsoft. Please
contact the personal computer manufacturer directly for more information regardi
ng
their no-charge and paid offerings for support of your product. Please check the
documentation that came with your personal computer or check our list of manufac
turer
phone numbers at: http://support.microsoft.com/support/webresponse/pid/oem.asp
Getting assisted support:
When you contact product support services, you should be at your computer and ha
ve the
following information on hand:
-The version of your Microsoft product.
-The type of hardware, including network hardware, if applicable.
-The operating system name (for example, Windows 98, Windows 2000, etc.).
-The exact wording of any informational or error messages that appeared on your
screen.
-A description of what happened and what you were doing when the problem occurre
d.
-A description of how you tried to solve the problem.
Via the Web:
Web-based support on Microsoft's personal online support is available 24 hours a
day,
7 days a week. Via the Web, you can submit a no-charge incident to a Microsoft s
upport
professional any time, day or night. During regular business hours, you will rec
eive
notification from Microsoft that your solution is available and your answers are
ready.
Connect to personal online support at:
http://support.microsoft.com
Via the phone:
In the U.S.:
Regular business hours for no-charge assisted personal support are 5 A.M. to 9 P
.M.,
Pacific time, Monday through Friday; and 9 A.M. to 3 P.M., Pacific time, Saturda
ys,
excluding holidays: (425) 637-9308
TTY/TDD is available during regular business hours, 5 A.M. to 9 P.M., Pacific Ti
me,
Monday through Friday; and 9 A.M. to 3 P.M., Pacific Time, Saturdays, excluding
holidays.
In the United States, call (425) 635-4948
These numbers are based in Redmond, Washington, so your phone company may charge
you for
the call. Contact your long distance provider for rate information.
In Canada:
Regular business hours for no-charge assisted support are 8 A.M. to 8 P.M., East
ern Time,
Monday through Friday, excluding holidays: (905) 568-3503
TTY/TDD is available during regular business hours, 8 A.M. to 8 P.M., Eastern Ti
me,
Monday through Friday, excluding holidays. In Canada, call (905) 568-9641
These numbers are based in Mississauga, Ontario, so your phone company may charg
e you for
the call. Contact your long distance provider for rate information.
Paid assisted support:
Available 24 hours a day, 7 days a week, including holidays in both the United S
tates
and Canada.
In the United States: (800) 936-5700
In Canada: (800) 668-7975
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es, is
subject to change without notice. Unless otherwise noted, the example companies
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organizations, products, people and events depicted herein are fictitious and no
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ise), or
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r
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expressly provided in any written license agreement from Microsoft, the furnishi
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(c) 1999-2001 Microsoft Corporation. All rights reserved.
Microsoft and Windows are either registered trademarks or trademarks of Microsof
t
Corporation in the United States and/or other countries.
The names of actual companies and products mentioned herein may be the trademark
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