UNIFIED COMMUNICATION PVT LTD

Proposal for

INTERNET CONNECTIVITY& NETWORK SOLUTION

Presented to: Shivasatakshi Municipality

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UNIFIED COMMUNICATION

Table of Contents

COMPANY OVERVIEW ........................................................................................................ 2

1. INTRODUCTION ............................................................................................................. 3
2. MISSION ........................................................................................................................ 4
3. KEYS TO SUCCESS ......................................................................................................... 4
4. STAFF & SUPPORT ........................................................................................................ 5
5. UNIFIED COMMUNICATION SERVICES ......................................................................... 5
6. WHY UNIFIED COMMUNICATION? ............................................................................... 7
7. CUSTOMER SUPPORT POLICY ...................................................................................... 7
8. COMPANY INFRASTRUCTURE ....................................................................................... 8
10.1. SUPPORT SERVICE HIGHLIGHTS ............................................................................... 8
8.2. CORE NETWORK HIGHLIGHTS................................................................................ 8
8.3. SYSTEM INFRASTRUCTURE HIGHLIGHTS ................................................................ 9
9. STRENGTHS ................................................................................................................... 9
9.1. ATTENDING CUSTOMER COMPLAINS & QUERIES ....................................................... 9
9.2. LOGGING CUSTOMER QUERIES .............................................................................. 9
9.3. PROBLEM ANALYSIS .............................................................................................. 9
9.4. FINDING POSSIBLE SOLUTIONS ............................................................................ 10
9.5. IMPLEMENTING A SOLUTION ................................................................................ 10
9.6. DOCUMENTING THE SOLUTION ............................................................................ 10
10. TECHNICAL PROPOSAL ............................................................................................... 10
10.1 TECHNICAL PLANNING ............................................................................................ 10
10.2 NETWORKING DEVICES USED ON THE PROJECT ...................................................... 11
11.FINANCIAL PROPOSAL ................................................................................................. 12
11.1. BUDGET ................................................................................................................. 12
CONTACT DETAILS: .......................................................................................................... 12
DISCLOSURE STATEMENT ................................................................................................. 13
PROPOSAL FOR INTERNET CONNECTIVITY

UNIFIED COMMUNICATION PVT LTD, DAMAK 9, JHAPA, 023-582120

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UNIFIED COMMUNICATION PVT LTD

Company Overview

Head Office UNIFIED COMMUNICATION PVT LTD

Chiyadokan, Damak 9, Jhapa
Telephone: 977-023-582120
Website: www.unicom.net.np
Email: info@unicom.net.np

Corporate Office UNIFIED COMMUNICATION PVT LTD

Mangaldeep Market, Damak 5, Jhapa
Telephone: 977-023-582433
Website: www.unicom.net.np
Email: sales@unicom.net.np

Field of Specialization Internet &Intranet Solutions, Network solution,

IT consultant, Server co-location, Web Solution

Service Medium Dark core fiber, FTTH, Wireless,

Hardware/Software Partners JUNIPER, CISCO, Huawei, Raisecom, Extreme,

Edgecore, WAVEIP, Mikrotik, DELL, HP, IBM,
UBIQUITI, Ligowave

UNIFIED COMMUNICATION PVT LTD, DAMAK 9, JHAPA, 023-582120

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1. Introduction

Unified Communication licensed Internet Service Provider (ISP) authorized by Nepal

Telecommunication Authority (NTA) was formed in April 2016 and has since shown the
fastest growth and attained a high level of customer confidence to become the preferred
and the leading ISP in Eastern Nepal. This milestone has been achieved through a focused
and dedicated approach to provide an efficient and unmatched level of customer support.
Unified Communication is a premier ISP which has been observed as one of the most
reliable service providers throughout the nation. We are entirely focused on the effective
customer support and service mechanism. With our inclination towards the motto of “try
us before they try you”, we aim to provide reliable services that are carefully analyzed
while meeting the actual demand of the customers.

Since customer satisfaction is our first priority we have put into effect to be a better
service provider using the latest technology under supervision of its excellently
experienced engineers serving our large number of customers. We are constantly
developing our team to generate innovative packages and provide new and affordable
product and service to our valuable customers creating even more compelling arguments
for our existence. We have deployed a high quality Network infrastructure backbone that
consists of a City Wide fiber optical and Wide Area Network that can support a wide
range of convergent services like WAN, Fast broadband access, voice, data as well as
various other Network connectivity. Our Network has constantly been improved and
extended over the years to comply with our objective of extending our outreach and avail
our services to clients situated at different strategic points on Eastern part of Nepal.

Our main strategy is to have best people, best equipment’s, and best solutions and follow
global standards to establish our company on a global market to understand the
customer’s need and provide the best solutions and service as per client’s requirement.

Unified Communication Highlights:

PROPOSAL FOR INTERNET CONNECTIVITY

 High Speed Internet Service Provider

 Own dedicated Fiber optical Internet backbone.
 High uptime link ideal for 24X7.
 Maximum protection from downtimes.
 Suit various needs with different packages available.
 Symmetrical speeds for upload and download
 24x7 helpdesk support
 Onsite technical support for critical issues.
 Fiber To The Home(FTTH) Service
 Bandwidth on Demand
 Data Storage Co-location services
UNIFIED COMMUNICATION PVT LTD, DAMAK 9, JHAPA, 023-582120
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UNIFIED COMMUNICATION PVT LTD

2. Mission

At Unified Communication our mission is to innovate and provide quality network

services that realize the demand of various users. We pledge to develop most reliable and
affordable services in the hands of our customers, hence empowering the nation.

Vision

Our Vision is to provide quality internet service with higher speed and greater reliability.
Responsive customer support with value added service that provides complete satisfaction
to our customer is our thirst and also the endeavor of Unified Communication.

Goal

Our goal is to help our customers to keep in touch, do business and to flourish regardless
of distance by using the latest and upgraded technology. We aim to be a leading Internet
Service Provider and Network Service Provider throughout the nation.

Objectives

The network connectivity and the internet is certainly one of the major phenomenon in
Nepal today, in fact it is being universally recognized that as the Internet proliferates, so
will E-Commerce E-Governance, E-Business and other E-services therefore it is our
national interest to boost the expansion of internet services in the country. Unified
Communication continues to progress and proactively analyze to understand the issues
and concerns of internet industry and address them through sharing of information from
various platforms available.

Some of the objectives we have targeted are:

1) Internet penetration in rural areas

2) Generate employment opportunities (directly/indirectly).
3) Promote the project and develop the interests of ISP.
4) Collaborate and associate with related National and International Organizations for
an update on technologies and latest practices.

3. Keys to Success

Customer Service Excellence: We feel a sense of urgency on matters related to our

customers. Unified Communication anticipates needs, respond quickly and deliver
customer-focused solutions. We have a passion for excellence and are committed to
winning with integrity. We aspire to flawless execution without shortcuts on quality

UNIFIED COMMUNICATION PVT LTD, DAMAK 9, JHAPA, 023-582120

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Transparent Communication: We have an unwavering commitment to open, honest
and timely communication. Clarity is our goal to understanding and what we expect from
each other is critical to make the best decisions and providing superior service.

Innovation & Efficiency: The best way to have one great idea is to start with a lot of
ideas so we make a habit of asking, “Is there a better way?” Good business people
challenge conventional thinking and offer new ideas.

Customers Satisfaction: We respect our customers above all and never forget that they
come to us by choice. We share a personal responsibility to maintain our customers’
loyalty and trust. We listen and respond to our customers and seek to exceed their
expectation.

Teamwork: We believe that teamwork is the key to success. We treat one another with
respect and communicate openly. We foster collaboration and maintain individual
accountability.

Community: We exert to make an impact on our society and empower our customers.
We are committed to serve our country through services to the community.

Quality Policy: We are committed to deliver quality products and services at a

reasonable price and continually improve our quality to enhance customer satisfaction.
Unified Communication is headed by a team of highly qualified professionals having
years of experience in various aspects of information technology and networking.

Unified Communication owns, builds, installs, provisions, monitors, manages and takes
full responsibility of the network till the Customer Premise Equipment (CPE)
(Demarcation Switch) at your site. With this Unified Communication NOC (Network
Operations Center) personnel gains complete visibility to the service during the testing
and service provisioning phases.

4. Staff & Support

Unified Communication is an equal opportunity employer.

With over 20 dedicated staffs, out of which 80 percent are males and 20 percent are
females. Unified Communication is well known for its prompt and quality support to its
customer’s internet and data services.
A strong technical team of 15 staffs providing high level of support and quality services
of which 7 are skilled engineers with expertise in Networks, Systems, Optical and
PROPOSAL FOR INTERNET CONNECTIVITY

Wireless. The support/technical staffs are available 24 hours a day and 7 days a week. We
have experienced and capable Marketing Team always at the service of customers.

5. Unified Communication Services

Unified Communication offers complete solutions of the Internet and WAN (Intranet)
products making its customer a one stop shop for all of the service requirements.

UNIFIED COMMUNICATION PVT LTD, DAMAK 9, JHAPA, 023-582120

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Internet Connectivity: Small and Medium sized Enterprises (SMEs) and organizations
to which internet are very critical resource for their business application cannot run with
DSL or share bandwidth platform. It requires Dedicated Internet Access, where the
committed bandwidth is guaranteed. Unified Communication offers the Internet
Connectivity services via Fiber Optics Cable or Microwave Radio Modems (or both as
primary and secondary connection).

Wide Area Network Connectivity: Unified Communication offers Intranet/VPN

services with Metro Ethernet LAN technology via Fiber Optics Cable or Wireless Radio
Modems (or both). Popularity of this type of network and VPN is growing day by day.
Specifically, all the banks and finance companies are now using such services for their
ABBS and other common applications.

Fiber Connectivity: Unified Communication uses state-of-the-art Fiber service and it

plans to extend this service country wide. Unified Communication shall be providing high
speed internet through Fiber to end users and also be servicing the branch to branch
connectivity service to the client. Unified Communication has its separate Fiber technical
team which specially deals in fiber installations and troubleshooting. Unified
Communication has Fiber coverage of more than 90% of Eastern part of Nepal.

Wireless DSL: Wireless-DSL is a Unified Communication product to cater broadband

services to its residential and SOHO customer. By the name it is a substitute product to
the copper cable based DSL services which are normally offered by telecom operators.
With the aid of a small CPE device connected to its nearest wireless POP in the town,
Unified Communication serves high speed internet services to its customer.

Unified Communication WI-FI: Considering the significant use of mobile device such
as smartphone. Tablet. PC and other devices, Unified Communication has been providing
Wi-Fi service to support users’ internet surfing flexibility on busy schedule while on the
move. To facilitate and meet the users demand, Unified Communication is being
deploying more and more hotspots in most of the areas.

Hosting Services: Unified Communication as its datacenter provides webhosting service

which allows organizations to make their own website accessible via the World Wide
Web. We provide space on a server, which can be owned or leased by our client. Apart
from Web Hosting services we also provide Co-Location Services, Dedicated Servers on
Lease, Shared Hosting on (Windows and Linux), Domain Registration Services, Security
Solutions (against potential threats of hacking, viruses, worms, Trojans), Storage
Solutions etc.

UNIFIED COMMUNICATION PVT LTD, DAMAK 9, JHAPA, 023-582120

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6. Why Unified Communication ?

Unified Communication Internet Service and Network

 24/7x365 hours customer support

 Unified Communication has a full BGP routing table implemented, benefiting
Unified Communication to control and make its own routing path decisions
 The ISP that implement BGP community for route filter
 Average Latency from Unified Communication Internet bandwidth

7. Customer Support Policy

Training
A basic training about connectivity and troubleshooting will be provided to customers on the
equipment installed on Fiber optics and Wireless Broadband Internet connection.

Help Desk and Ticketing System

Ticketing system would be the main point of contact between customers and Unified
Communication Technical Team. Any problems reported to Phone support will be logged into our
ticketing system and its troubleshooting process will be undertaken and monitored with frequent
follow ups till the reported problem gets solved permanently.

Phone Support personnel will first try to understand the problem and in case of minor issue, the
user will be guided to do the required troubleshooting over the phone. If the user is unable to solve
the problem and requires field visits, support personnel will immediately inform Support
supervisor or any team member to attend the user’s premises.

On-site Support

On-site support is needed if the problem has not been solved through phone support. One of the
team members will visit the user site and diagnose the problem and troubleshoot it. In such case,
technical support personnel will report to the user within 1 hour of such intimation.

Monitoring (Link and Customer)

PROPOSAL FOR INTERNET CONNECTIVITY

Unified Communication monitors the network and corporate customers round the clock. Our
monitoring system detects and alerts us to all concerned staff’s mobile phone via SMS and via
email to interruptions in the network connections immediately as they happen and helps us in
immediate correction resulting in a substantially less amount of downtime. The stand by
monitoring team keeps eyes on all the system from Client end device to the servers and switches.
Entire system monitors with different technology used.

Below screenshot monitors information about current status of routers & switches (Core,
Distribution and Access Layer) and main trunk links that connect the routers & switches.

UNIFIED COMMUNICATION PVT LTD, DAMAK 9, JHAPA, 023-582120

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8. Company Infrastructure

 Double ring of fiber connection connecting all major POPs of Eastern part of Nepal
with automatic failover and load balancing.
 Gigabit speed connectivity across all PODs which can easily handle traffic of
customers without degrading the service quality of backbone infrastructure.
 Point-to-Point dedicated wireless backup link to all PODs with auto-failover in case of
dual link fiber breakage.
 Highly reliable, self-healing and security aware network devices across all PODs.
 Servers – Linux/FreeBSD on IBM, Dell Power Edge Rack Servers, HP and Lenovo
Servers with redundant power unit
 AC cooled Data Center
 Regulated bandwidth management for dedicated connections
 24x7x365 centralized management and traffic monitoring of all POPs and corporate
customers
 Redundant UPS with 2 backup generators in NOC.
 Fiber Optic cable infrastructure in most major cities of eastern part of Nepal.

1 0 .1 . Support Service Highlights

 24/7 X 365 days Support Service available.

 Strong Network Monitoring System which generate automatic trap message to alert
our support department for the failure of a particular link.
 With Customer Premises Equipment (CPE), Unified Communication is able to
monitor the status of the link till the CLIENT premises.
 The above two points: - 2/3 helps the support dept. to easily and immediately
troubleshoot the problem and thus resolve the issues remotely or visiting the CLIENT
end.
 Able to view link usage graph by customer.
 Strong Network Monitoring System which automatically informs via Email, SMS,
Graph and on Terminal Screens to Support Team
 Support categorized in 3 Levels (L1, L2 and L3) to handle different level of issues
efficiently and effectively.
 Support via email, phone and on site visit as per required.
 Provision for on demand bandwidth upgrade on any days as per the customer's
requirement.
 Highly experienced and certified engineers in the domain of network and system who
are able to identify and troubleshoot real-time issues as per the SLA

8 .2 . Core Network Highlights

 Fully managed network with MPLS ready platform and managed redundancy network
 High Performance
 Secure, Scalable and Flexible
 Reliable – Self Healing Network Protection

UNIFIED COMMUNICATION PVT LTD, DAMAK 9, JHAPA, 023-582120

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 Industry Leading Service Level Agreement (SLA)
 Direct peering with Tier 1 IP Transits
 Automatic failover of traffic among different IP Transits
 Dual fiber link with automatic failover till International boarder.
 Dual optical fiber link via different route with automatic failover till Upstream
providers
 Local peering with major CDN (Content Delivery Networks) like GGC (Google
Global Cache) and Akamai for fastest delivery contents.

8 .3 . System Infrastructure Highlights

 High performance Rack Servers like IBM, Dell Power Edge, HP and Lenovo servers
with Linux and FreeBSD Operating System
 Redundant Power system in all servers.
 Dual power supply via Automatic Transfer Switch for all devices
 Temperature controlled and maintained with AC cooled Data Center
 Redundant UPS for load balance and automatic failover in case of UPS issue
 Regulated bandwidth management for dedicated connections
 Dedicated Service Router for Data Center with firewall protection

9. Strengths

We have a better customer support. We are centrally located in Eastern part of Nepal for
internet services and we really love what we do. Welcome to Unified Communication.
We are providing Internet access and communication services to hundreds of customers
and have built a reputation for our good service.

9 .1 . Attending customer Complains & Queries

Any suitable means of communication like Telephone, email, chat will be used to
communicate with the customer.

9 .2 . Logging Customer Queries

PROPOSAL FOR INTERNET CONNECTIVITY

All the details regarding problems faced by the customers will be logged into the CRM.

9 .3 . Problem Analysis

Support Team will carry out detail analysis of the problem. If support engineers cannot
understand the problem within stipulated time, help from senior technical experts will be
taken. If necessary, field visit will be conducted by support Team engineers.

UNIFIED COMMUNICATION PVT LTD, DAMAK 9, JHAPA, 023-582120

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9 .4 . Finding Possible Solutions

Best possible solution to the problem will be chosen. If necessary, the solution will be
implemented in simulated environment before implementing it at the customer site.

9 .5 . Implementing a Solution

The solution will be implemented at the client side.

9 .6 . Documenting the Solution

All the steps taken to solve the problem will be documented and the same will be reported
to the client.

10. Technical Proposal

1 0 .1 TechnicalPlanning

Unified Communication strives to provide quality service to its customers. To ensure better
services, Unified Communication will provide full mesh IP infrastructure with dark core fiber.
The following diagram describe the technical Planning for the project.

UNIFIED COMMUNICATION PVT LTD, DAMAK 9, JHAPA, 023-582120

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The following diagram describe the Technical planning for Private Network with in the office
area.

10.2 Networking Devices used on the project

Vendor Model no.
Mikrotik Router RB3011UiAS-RM
Cisco Switch Catalyst 2960 Combo port
Ethernet switch
Ethernet Cable Digicom Cat6
PROPOSAL FOR INTERNET CONNECTIVITY

Dark core Fiber Powertek

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UNIFIED COMMUNICATION PVT LTD

11. Financial Proposal

1 1 .1 . Budget

Unified Communication strives to provide quality service to its customers. To ensure better
services we recommend the clients to subscribe our services through optical fiber with our
affordable monthly tariffs. Below are the prices quoted for Optical Fiber Connectivity.

1. Internet Connectivity
S.N. Particulars Units Monthly Rates(Rs.)
1 1 Mbps Dedicated 1 Month 7,000/- (local traffic 1:5 ratio)
2 3 Mbps Dedicated 1 Month 21,000/-(local traffic 1:5 ratio)
3 5 Mbps Dedicated 1 Month 35,000/-(local traffic 1:5 ratio)

2. Devices Charges
S.N. Particulars Unit Units Rate(Rs.) Total Amount
1 MikrotikRB3011UiAS-RM 1 pcs 60,000/- 60,000/-
Media Convertor 11 pair 7,000/- 77,000/-
Ethernet Cable 6 drum (As required) 7,000/- 42 ,000/-
Cisco 24 port Switch 1 pcs 35,000/- 35,000/-
Ethernet Switch As requirement (10pcs) 2,000/- 20,000/-

TOTAL Rs.2,34,000/-

3. One-time setup charge

S.N. Particulars Amount(Rs.)
1 Private Network setup and design (Per location 40,000/-) 4,40,000/-
2 Support and Maintenance 3,30,000/- (per year)
3 Installation Charge 1,00,000/-
Total Rs. 8,70,000/-

Terms and Conditions:

 Installation charge with 3-month advance payment will be applicable for the first time.
 The ownership of all devices that we provide during the installation will be on
Shivasatakshi Municipality.
 All the above rates are exclusive of 13% VAT
 Device charge is non-refundable.
 24 Hours support and service will be available.
 These quoted prices are valid for 30 days only.

Contact Details:
Bijay Shrestha
Email: bijay@unicom.net.np
Phone: 9801454972, 023582120
UNIFIED COMMUNICATION PVT LTD, DAMAK 9, JHAPA, 023-582120
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Disclosure Statement
The information in this proposal shall not be duplicated, used or disclosed in whole or in part
for any purpose without written consent of Unified Communication PVT. LTD.
PROPOSAL FOR INTERNET CONNECTIVITY

UNIFIED COMMUNICATION PVT LTD, DAMAK 9, JHAPA, 023-582120

www.unicom.net.np