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Integrated
Talent Management
Critical Element for Organizational Excellence

By Pungki Purnadi
www.pungkipurnadiassociates.com

for CHRP45 – Wednesday, 7th November 2018


Module Objectives

To provide an in-depth
understanding and application on
how to design talent management
system as in line with company
vision mission values & target
business objectives and support
succession planning program.

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VISION - MISSION - VALUES

BUSINESS STRATEGY ORGANIZATION STRATEGY CULTURAL STRATEGY

Business Target Organization Career &


- BSC Remuneration Succession Knowledge
Structure
Strategy Strategy Mgt Strategy
Job Talent ▪ ▪ Staffing
KRA
Design
Critical
Moment of KPI
Job C&B▪ CB HRM ▪ Recruitment
Truth Description
(Biz Process) People
Job ▪
Evaluation Develop ▪ Performance
SOP - Work -ment Appraisal
Instruction
Job Grade

Corporate Performance
Management
Workforce Organization Change Employee Recruitment People
One Year Planning Strategy Management Management Master File & Selection Competency
Action Plan

Leadership HR Information C&B Performance Talent Learning &


P-D-C-A Development System Management Management Management Development

3
Business Model Organization Model People Model
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Organizational Development & HC
Management Model Staffing
Learning
Development

Corporate Competency CBHCM


Employee Performance
value Model
relation Mgmt

C&B

Vision Org. Job Job Job Job Salary


Mission Model & Design Description Evaluation Grading Structure
Structure
Workforce Planning Salary
KRA - KPI Survey Talent
Mgmt
Strategy
HC budget Salary
Initiatives
Strategy Company Increment
Business Score & Bonus
Map Card Compensation
& Benefit

Performance Learning &


Appraisal Development

Career
Development
4
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Personnel vs Human Resources


• No Talent • Talent identified by Metier /
• No succession system job family
• If any found out as subjective • Talent belong to job family
• Unclear talent criteria • Based on consistent
performance
• Unclear organization • More talent for structural
position
• No committee with unclear • Using paper and minutes of
paper meeting and committee
advises

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Human Resources vs Human Capital


• Talent identified by Metier / • Nine Box and more. Talent
job family identified by committee &
more employee’s eyes
• Talent belong to job family • Talent belong to the company
• Based on consistent • Based on consistent
performance performance and growth of the
• More Talent for structural competencies including Vision
position Mission & Values
• Talent can be for structural or
• Using paper and minutes of functional/professional
meeting and committee • Web based system with 360
advises degree

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Personnel Mgt HRM HCM

Talent based
on
Talent based Productivity &
Talent based on Engagement.
on Good Performance Everybody
Performance & Potential become Talent
(HAV Matrix) and we are
looking for
Super Talent

Boomers Gen X Gen Y

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PILLARS of ORGANIZATION & PEOPLE house
OD Attract Develop Motivate Retain
VMV
BSC
Recruitment Learning & PMS Talent
KRA
KPI
Selection Development Rewarding (Hi-Po)
Organization Placement Scholarship Leadership C&B
Structure Integration Career (Coaching & (Salary
Job Desc (Induction) CBHCM Counseling) Structure)
Job Eva KM Promotion Industrial
Job Grade Job Rotation Conducive Relations
Manpower Assignment Working Succession
Planning Environment Retirement
Change Mgt

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HUMAN CAPITAL FRAMEWORK
Analyze, set direction & control organization
congruency with the demand of
Maintain Corporate the strategic business
Expansive Strategic Business Plan objectives & plan
Retrench
As response to environmental
Corp HC
opportunities & challenges
Organization Strategy, Organization
Development, Job Management,
HC budget, HCIS,
Manpower Planning strategy,

Integration of maintaining & retrenchment


Planning Succession & Replacement Planning

Retirement Analysis
Bench strength strategy
Recruitment & Selection,
Talent Management Strategy Placement Strategy

Retaining Dynamic HC Cycles


Which is led by Corporate
Acquiring
Business Plan

Compensation & Benefits Strategy


Industrial Relation Strategy
Maintaining Developing
Corporate family Learning &Dev Strategy
Work-family life balance program Performance Mgt Strategy
Career Dev. Strategy
Competency Dev. Strategy

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1. The Need of Talent Management
2. Talent Management Framework: tools,
matrix, process
3. Four steps of Talent Management
Design

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Why talent management?
• Because companies invest a tremendous amount of
money in their employees.

• The expenses associated with soliciting, acquiring,


training, promoting, and retaining staff members can
take up a huge portion of any corporate budget.

• However, as the workforce continues to be viewed as an


increasingly strategic asset, these costs are all
considered to be money well-spent.

• Talent management helps to ensure that companies


achieve maximum return on their employee investment.
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Many other challenging
workforce issues confront HR
• Heightened competition for skilled workers.
• Across generations management including the impending
retirement of the baby boomers.
• Low levels of employee engagement.
• Acknowledgement of the high cost of turnover.
• Tough demands of managing global workforces.
• Importance of succession planning.
• Outsourcing trends.

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Evolution of HR to HC

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GENERATION GAP

▪ Optimistic, confident, ▪ Extremely tech savvy


sociable ▪ Biggest risk takers
▪ Most success driven – ▪ Concern about environment
ambitious ▪ Multi-taskers and fast thinkers
▪ Want to lead than follow ▪ Creative and independent
▪ Extremely confident in thinkers
their intellectual ability ▪ Financially smart
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Source :
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Mercer Pte. Ltd. (2017). Attracting top talent from millennials generation. Singapore.
16

variance of Work Forces Generation


“One size fits all” strategy can’t cater to all group’s preferences and needs

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Introduction
• To optimize an organization’s ability to achieve sustained
excellence, it must recognize the need for proactive talent
management and have a systematic way of accomplishing the
activity.

• 6 (six) Human Resources condition had to be met :


• A performance-oriented culture
• Low turn-over (particularly in premium employee groups)
• High levels of employee satisfaction
• A cadre of qualified replacements
• Effective investment in employee compensation & development
• The use of institutional competencies (success factor) in
employee selection and performance evaluation process

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Talent Management Bridge

Special Assignment
Special Trainig

Special PMS
Key Positions

Assessment
Assessment
segmenting
Promotion

IDP

conditions
High Performance
Right Talent
High Potential
Right Time
Assessment

Right Capabilities
Right Place

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Effective Talent Management

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Goals*
• The identification, selection, development and retention of “super-
keepers”.

• The identification and development of high-quality replacement


for a small number of position designated as key to current and
future organization success.

• The classification of an investment in each employee based on


her/his actual/or potential for adding value to the organization

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Goals (cont’)*
Super-keepers are a very small group of individuals who have
demonstrated superior accomplishment, have inspired others to
attain superior accomplishment and who embody the core
competencies and values of the organization.

The employee groups are :


• Super-keepers, those employees who greatly exceed
expectations.
• Keepers, those employees who exceed organization expectations.
• Solid Citizens, those employees who meet organization
expectations.
• Misfits, those employees who are below organization expectations

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• Process
• Tools
• Matrix (HAV)

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Definition *
▫ “Talent consists of those individuals who can make a
difference to organizational performance, either through their
immediate contribution or in the longer term by demonstrating
the highest levels of potential.”

▫ “Talent management is the systematic attraction,


identification, development, engagement/retention and
deployment of those individuals with high potential who are of
particular value to an organization.” (from Talent Management:
Understanding the dimensions, CIPD 2006,
www.cipd.co.uk/researchinsights)

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Talent Pool/Reservoir
Its goal is to build a pool of high-talent people capable of
supporting an organization’s current and future business
requirements consistent with three goals above.

Implement
Design & Build Capture Solution Integrative
Process

Talent Pool/Reservoir has three major components.


1. Designing & Building a Talent Reservoir
2. Capturing the Talent Reservoir
3. Implementing an integrative Talent Reservoir

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Designing & Building a Talent Reservoir
• It should be initiated and designed by a senior executive team with
strong CEO input, accountability, and approval.
• The process is typically facilitated by the most senior human
resources executive and consultant (if necessary).
• The team required information on:
▫ Organization Structure
▫ Job Hierarchy – Job Management
▫ Employee Demographics
▫ Projected Organization & Business Plan
▫ Company Values and Core Competencies
▫ Culture Description
▫ Employee Surveys
▫ Current Human Resources Policies, Systems and Practices
▫ Industry Studies, etc.

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Talent Selection

"People are not your


most important asset.
The RIGHT people
are."
(Jim Collins)

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Talent Identification
3. Competencies
Requirement
Administrative
Culture Fit
Requirement
Organizational Fit

4. Performance
Requirement
Job Fit
Location Fit 2. Potential
Requirement
1. Hygiene Culture Fit
Factor Organizational Fit
Vision Mission Values & Culture Fit

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Common Mistakes on Talent Identification

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How Big Data Being Used by HR?

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TYPE OF DATA ANALYTICS

3 • Simulate to have the future behavior trend


Prescriptive • Comprehend the past behavior and outcome
Analytics • Examine and describe relationships and
(what action should be pattern
• Make comparison over time and with others
done)
Values level

2
Predictive Analytics • Predict the future by using historical and
(what could have current data to give meaning to its pattern
• Focus on probabilities and potential impact
happened)

1 • Based on the past behavior that already


proven
Descriptive Analytics • Decision options & workforce optimization
(What has happened) • Provides information about possible
alternative decision

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Analysis x Intelligence

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Talent Management Tools*

1. Performance appraisal based on KPI & values (mandatory)


2. Potential forecast based on competencies (mandatory)
3. Measurement scales for performance and potential
4. Core competencies
5. Competencies mapping and weighting
6. Talent segmenting
7. Employee & job demographic

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Talent Management Tools

1. PERFORMANCE APPRAISSAL
• A measurement of actual results achieved within those areas which
the employee is held accountable and /or the competencies deemed
critical jobs and organization success.

2. POTENTIAL FORECAST
• A prediction of how many levels (organization/job) an employee can
progress within an organization based on his/her past/current
performance appraisal, training and development needs, career
preferences, and actual & projected competency levels.

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Talent Management
Assessment Tools

3. MEASUREMENT SCALES FOR PERFORMANCE AND


POTENTIAL
• Vast majority used 5 point scale to measure performance and
potential.
• Performance : (5) greatly exceed expectation, (4) exceed
expectation, (3) meets expectation, (2) below expectation, (1)
greatly below expectation
• Potential : (5) high potential, (4) promotable, (3) lateral, (2)
marginal, (1) none

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Talent Management
Assessment Tools
4. CORE COMPETENCIES
Behavioral / skill expectation that are crucial to the success of each
employee and to the success of the entire organization.

5. COMPETENCIES MAPPING & WEIGHTING


Mapping of competencies is the process used to further differentiate
competency definition into glossaries of behavior associated with
each level of an organization.

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Talent Management
Assessment Tools *
6. TALENT SEGMENTING

HIGH STAR (A Type)


 - Plan multiple moves
- Assign special projects

 CANDIDATE STAR (B1 Type)


- Identify next development opportunities
- Plan for bigger challenge in assignments

 CANDIDATE STAR (B2 Type)


Performance

- Plan next move


- Provide extra coaching

 CAREER PERSON (C Type)


- Keep in place

PROBLEM EMPLOYEE (D Type)

 - Give warning
- Performance Improvement Plan


- Consider if in a wrong placement
DEADWOOD (E Type)
- Manage out
LOW HIGH
Potential

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Sample HAV Talent Matrix
Implementation
6. TALENT SEGMENTING

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7. Capturing the Talent
Name : _____________ ID # :_____________ Position :_____________
Location :._____________ Job Class :_____________ Key Position :_____________

Assessor :_____________ Assessment Date :_____________

Performance :_____________ Potential:_____________

Core Competencies
Action Orientation :_____________ Interpersonal Skill :_____________
Communication :_____________ Leadership :_____________
Creativity/Innovation : ____________ Teamwork :_____________
Critical Judgment :_____________ Technical/Functional Expertise :_____________
Customer Orientation :_____________
Next Position 1._____________ Next Position 2._____________

Next Position 3._____________ Next Position 4.____________

Action Plans (training, education, development, coaching, etc.)_________________________

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Implementing the Integrated Talent
Management ; 1 key position vs 3
bench strength
Position Incumbents Replacement Pool Ideal Pool

Executive VP 2 1 6

VP & CFO 1 1 3

VP,HR 1 2 3

VP, R&D 1 0 3

Total 5 4 15

Replacement Summary (Implementation)


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Example of Segmenting The Talent
- Employee Ranking Grid
PERFORMANCE
1 2 3 4 5

1 0 2 7 5 2
P
0
2 0 3 8 3 1
T
E
N 3 0 1 18 12 6
T
I 18
4 0 0 21 27
A
L
5 0 0 0 4 8

Grid Key
Lower Middle Superior Top
anomalies
group group group group
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Talent Management Matrix
Career
Compensation Training & Development Visibility
Paths

Accelerate much
Very high
Super-keeper faster than pay Major investment Very rapid
recognition
markets

Accelerate faster High


Keeper Substantial investment Rapid
than pay markets Recognition

Accelerate Investment only to


moderately until enhance competencies for Moderate
Solid Citizen Recognition
competitive level is current/future business to none
reached situation
Only to improve fit now
or for next job if it
Misfit No increase None None
has a reasonable
probability of success
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Obstacles
The infrastructure of Human Resources systems and processes for
the failed organizations is typically an incoherent mosaic of
unconnected, incomplete, missing and inconsistent assessment,
planning & development tools & methods.

This means that performance appraisal, assessment of potential,


competency evaluation, career planning, replacement &
succession planning, training & development, compensation and
selection (the core elements of human resources management)
are unlikely and largely irreconcilable.

- Low credibility
- Employee dissatisfaction
- Time expenditure was high
- Low return on cost / investment
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Human Capital Planning
Five major situational that must be addressed in Human Capital
Planning :

1. SURPLUSES : more than one replacement for an incumbent


2. VOIDS : no replacement for an incumbent
3. BLOCKAGES : non-promotable incumbents in the path of one or more
high-potential or promotable employees
4. PROBLEM EMPLOYEES : those not meeting expectation
5. SUPERKEEPERS : employees whose performance greatly exceed
expectation, who inspire others to greatly exceed expectations and who
embody institutional competencies

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Human Capital Planning with
action plan
• SURPLUS SITUATION (no blockage)
• More than one candidate for job where incumbent is promotable.

ACTION / COMMENTS
- ensure rank ordering of candidates is accurate so that best-qualified
candidates gets position when available.
- If promotion time is too long, move a Super-keeper to another job or a
special assignment or take some other interim action quickly.
- Secondary candidates should be considered for filling voids or being
added to other replacement lists.

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Human Capital Planning with
action plan
• SURPLUS / BLOCKAGE
• More than one candidate for a job where the incumbent is not promotable or
can be moved laterally or rotated to a comparable job. (this situation is likely to
create morale problems and potential turnover issues)

ACTION / COMMENTS
- If incumbent to be greatly exceeds job expectations or exceeds job expectations,
one or more of the replacements will have to be moved and/or developed for
other positions (particularly Super-keepers). Interim solutions such as job
rotation, special assignments, and task forces are in order.

- If the incumbent’s job performance meets expectations, the organization is not


likely to move him/her. Difficulty arises when a replacement’s level of
performance is perceived to exceed the incumbent’s.

- The actions for surplus situations above apply. However, when the perceived
level of performance of replacements exceeds that of the incumbent, then the
incumbent should be moved to another position or the existing role should be
redefined.

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Human Capital Planning with
action plan
• VOIDS
• Positions with no replacements.

ACTION / COMMENTS
- Voids are excellent opportunities to recruit super-keepers
from outside the organization. This may require flexibility in
compensation practices as well as mandating a sound entry
and orientation process. Accelerate replacement process for
key positions.

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Identifying the High Potential*
• High Potential applies to people able to move a position two
levels above their present position in less than 36 months.

• Promising - Potential people are those who could take a


position two levels above in 36 – 60 months.

• Promotable people are those who can move one step, but
perhaps not further.

What is your company criteria on Potential ?

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Critical attributes of High Potential
1. Walk the talk with company values
2.Consistency on outstanding work/job
performance
3.How person thinks
4.How a person works with other people
5. How resilient a person is
6.How adaptive a person is
7. How fast a person learning

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Sample HOMOTOTALUS criteria
1. Fulfill recruitment global requirements
2. Walk the talk with Total’s values
3. Borderless (at least can work at two continent)
4. Mobility (can move faster at anytime at anyplace of
assignment) and Adaptive (can work with so many tribes)
5. Fulfill high potential (vivier) requirement
6. Integrity (free from audit report and fraud indication)
7. Communication (multi language)
8. Consistent High/Outstanding performance and climber’s
style (fulfill above standard target)
9. Thinking outside the box (creative innovative)
10. Leadership

50
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Talent Criteria (sample)
• Administrative requirement
• Competency Requirement
• Performance Requirement
• Potential Requirement

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Administrative Requirement
(sample)
• Maximum age : 47 years old
• Minimum Education : bachelor
degree (S1)
• No warning letter in the last 5 (five)
service years
• No indication fraud or audit
clearance
52
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Competency Requirement
(sample)
• Core competencies has to meet
requirement
• Leadership competencies (12 items)
have to meet requirement (BUMN),
to be prioritized (max 6 items)

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Core Competencies
(values - sample)
• Ka Div – Ka Dept, minimum
profisiensi level ?
• Ka Biro, minimum profisiensi ?
• Ka Sie, minimum profisiensi ?
• Ka Regu, minimum profisiensi ?
• Pelaksana, minimum profisiensi ?

54
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Performance Requirement
(sample)
• Outstanding performance in the last
3 (three) years
• Human Asset Value Matrix for
Performance rating (alternative
approach)

55
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Potential Requirement (sample)
• Geographical mobility
• Historical promotion record (under 3
or 4 years with one level promotion)

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Talent Strategic Decision
• Talent Committee
▫ Talent Committee member criteria
▫ Talent Committee Charter

57
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Talent - Remuneration
• Much faster or above than pay
market
• Competitive
• Creative Innovative
• Flexible Combination (cash & non
cash)
• Anti mainstream approach
58
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Talent – possible place of
assignment
• Geographical consideration
▫ Regional
▫ Domestic
• Size of business consideration
▫ Small
▫ Medium
▫ Large
• Nature of business consideration
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Remuneration Strategy for
geographical (multinational sample)
• Local part (place of assignment
follow local currency) and home
country part (Rupiah)
▫ Stay with Basic Salary & Position
Allowance in Rupiah
▫ Local part to cover better living cost
and incentive or additional allowance
for International Assignment

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Summary
The Talent Management process will fuel organization excellence by :

1. Identifying and creating a set of career paths, development, and reward


plans for Super-keepers. This will ensure that high-quality role models
will enable the organization to achieve and maintain superiority.

2. Identifying key positions and ensuring that associated voids are


immediately addressed and that the quality of replacements is affirmed.
This will ensure that organization continuity is not disrupted because of
the loss of any individual.

3. Segmenting the talent pool into each investment category (Super-


keeper, Keeper, Solid Citizen, and Misfit) and managing the investment
in each category appropriately.

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FOUR STEPS

TO CREATE A TALENT
MANAGEMENT SYSTEM

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FOUR STEPS TO CREATING A TALENT
MANAGEMENT SYSTEM
STEP 1 – DEVELOP A LIST OF YOUR ORGANIZATION’S CORE
COMPETENCIES AND ASSESMENT TOOLS FOR MEASURING
THEM

• Develop competency definitions & measurement scales


• Establish a performance appraisal definition & measurement
scales
• Establish a “talent potential forecast” definition & measurement
scales
• Apply the measurement scales to each job

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Sample of Core / Institutional Competencies
Competency Competency Definition

Action Orientation Targets and achieves results, overcomes obstacles, accepts responsibility, establishes standards and responsibilities,
creates a results-oriented environment, and follows through on actions.

Communication Communicates well both verbally and in writing. Effectively conveys and shares information and ideas with others.
Listens carefully and understands various viewpoints. Presents ideas clearly and concisely and understands relevant
detail in presented information.
Creativity/Innovation Generates novel ideas and develops or improves existing and new systems that challenge the status quo, takes risks,
and encourages innovation.
Critical Judgment Possesses the ability to define issues and focus on achieving workable solutions. Consistently does the right thing by
performing with reliability.

Customer Orientation Listens to customers, builds customer confidence, increases customer satisfaction, ensures commitments are met, sets
appropriate customer expectations, and responds to customer needs.

Interpersonal Skill Effectively and productively engages with others and establishes trust, credibility, and confidence with others.

Leadership Motivates, empowers, inspires, collaborates with, and encourages others. Develops a culture where employees feel
ownership in what they do and continually improve the business. Builds consensus when appropriate. Focuses team
members on common goals.
Teamwork Knows when and how to attract, develop, reward, and utilize teams to optimize results. Acts to build trust, inspire
enthusiasm, encourage others, and help resolve conflicts and develop consensus in creating high-performance teams.

Technical/Functional Demonstrates strong technical/functional proficiencies and knowledge in areas of expertise. Shows knowledge of
Expertise company business and proficiency in the strategic and financial processes, including P&L planning processes and
their implications for the company.

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Talent Management Assessment Tools
Sample Measurement Scale for the Communication Competency*

Definition of “Communication”:
Communicates well both verbally and in writing. Effectively conveys ideas and shares information and ideas with
others. Listens carefully and understands the details of difficult points of view. Presents ideas clearly and
concisely.
1 2 3 4 5 6
Understands the Adapts Actively presents Promotes open Is recognized as
Clearly and importance of communications information and expression of one who
appropriately and demonstrates to audience ideas to all ideas and effectively
expresses his/her good oral, requirements to appropriate levels encourages clarifies and
desires and listening, and optimize and leads others to communication communicates
needs. writing skills. understanding. do the same. without key/strategic
retribution. information.

1 : All employees
2 : Professionals
3 : Supervisors
4 : Managers
5 : Top Management
6 : Executive

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Talent Management Assessment Tools
Sample Competency Grid*
Position

EVP VP& VP VP R&D Oper Mgr Sales Clerk


Competency CFO HR

Action Orientation 6 5 5 5 4 3 1

Communications 6 6 6 5 4 3 1

Creativity/Judgment 6 6 5 6 4 2 1

Critical Judgment 6 6 6 5 4 2 1

Customer Orientation 6 5 5 5 4 3 1

Interpersonal Skill 6 5 6 5 4 3 1

Leadership 6 6 5 5 4 2 1

Teamwork 6 6 6 5 4 2 1

Technical/Functional Expertise 6 6 6 5 4 3 1

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TALENT MANAGEMENT ASSESSMENT
TOOLS
PERFORMANCE APPRAISAL
• A measurement of actual results achieved within those areas for which the employee is held
accountable and/or the competencies deemed critical to job and organization success.

POTENTIAL FORECAST
• A prediction of how many levels (organization/job) an employee can progress within an
organization based on her/his past/current performance appraisals, training and
development needs, career preferences and actual projected competency level.

360-DEGREE FEEDBACK
- Validity
- Reliability
- Wording (is it positively phrased, is it put in personal terms, is it behavioral ?)
- Choosing raters
- Communication issues
- Flexibility and customization

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Performance Appraisal &
Potential Forecast
Performance Appraisal and “Potential Forecast” Worksheet
Employee __________________________
Assessor _________________________
Date _______________

Competencies
Assess the employee in each competency area defined below on the following basis: greatly
exceeds expectations (5), exceeds expectations (4), meets expectations (3), below
expectations (2), greatly below expectations (1). On the companion sheet, describe
behaviors and skills that are strengths and/or developmental needs associated with the
competencies listed below when assessments exceed and greatly exceed or are below and
greatly below expectations.

1. Action Orientation
Targets and achieves results, overcomes obstacles, accepts responsibility, establishes
standards and responsibilities, creates a results-oriented environment, and follows through
on actions.
Assessment: ______________
Potential: ____________
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Performance Appraisal &
Potential Forecast
2. Communications
Communicates well both verbally and in writing. Effectively conveys and shares
information and ideas with others. Listens carefully and understands various viewpoints.
Presents ideas clearly and concisely and understands relevant detail in presented
information.
Assessment: ____________
Potential: ____________
3. Creativity/Innovation
Generates novel ideas and develops or improves existing and new systems that
challenge the status quo, takes risks, and encourages innovation.
Assessment: ____________
Potential: ____________
4. Critical Judgment
Possesses the ability to define issues and focus on achieving workable solutions.
Consistently does the right thing by performing with reliability.
Assessment: ___________
Potential: ____________
Certified Human Resources Professional – Unika Atma Jaya - Jakarta
Performance Appraisal & Potential Forecast
5. Customer Orientation
Listens to customers, builds customer confidence, increases customer satisfaction,
ensures commitments are met, sets appropriate customer expectations, and responds to
customer needs.
Assessment: ___________
Potential: ____________
6. Interpersonal Skill
Effectively and productively engages with others and establishes trust, credibility, and
confidence with others.
Assessment: ___________
Potential: ____________
7. Leadership
Motivates, empowers, inspires, collaborates with, and encourages others. Develops a
culture where employees feel ownership in what they do and continually improve the
business. Builds consensus when appropriate. Focuses team members on common
goals.
Assessment: _________
Potential: ____________
Certified Human Resources Professional – Unika Atma Jaya - Jakarta
Performance Appraisal &
Potential Forecast
8. Teamwork
Knows when and how to attract, develop, reward, and utilize teams to optimize results.
Acts to build trust, inspire enthusiasm, encourage others, and help resolve conflicts and
develop consensus in creating high-performance teams.
Assessment: _________
Potential: ____________
9. Technical/Functional Expertise
Demonstrates strong technical/functional proficiencies and knowledge in areas of
expertise. Shows knowledge of company business and proficiency in the strategic and
financial processes, including P&L planning processes and their implications for the
company.
Assessment: _________
Potential: ____________
SUMMARY
Overall Performance (Competencies and Accomplishments)________
(greatly exceeds expectations, exceeds expectations, meets expectations, below
expectations, greatly below expectations)

Overall Potential____________________(unlimited, promotable, lateral, marginal, none)


Certified Human Resources Professional – Unika Atma Jaya - Jakarta
Performance Appraisal &
Potential Forecast
Next Position(s) Status Next Position (immediate, 0-12 months, beyond 12 months)
1. __________________ _______________________
2. __________________ _______________________

Replacement(s) for Incumbent Status Next Position (immediate, 0-12 mo, beyond 12 mo)
1 ______________________
2._____________________ ______________________

Additional Comments:
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________

Certified Human Resources Professional – Unika Atma Jaya - Jakarta


FOUR STEPS TO CREATING A TALENT
MANAGEMENT SYSTEM
STEP 2 – DEVELOP LEARNING AND DEVELOPMENT
SOLUTIONS THAT SUPPORT YOUR ORGANIZATION’S
CORE COMPETENCIES

• Create a coaching guide


• Assemble a directory of the best training & development
programs organized by competency
• Create a directory of top books associated with each
competency

Certified Human Resources Professional – Unika Atma Jaya - Jakarta


Employee Development Principles

Development Factors :

Coaching,
Real Job Feed-back, Training
Assignments Mentoring etc 10 %
70 % 20 %

Key word : DIVERSIFY Jobs/Assignments !

Certified Human Resources Professional – Unika Atma Jaya - Jakarta


75

Employee Development Approach

On The Job Off The Job


70% 30%

Job Self
Assignment Mentoring Training
Enrichment Learning

20% 35% 15% 10% 20%

Employee
Performance
Certified Human Resources Professional – Unika Atma Jaya - Jakarta
Sample Learning & Development Guide
“Communication” Competency*

Competency Definition:
To communicate well both verbally and in writing; to effectively convey ideas and share information and ideas
with others; to listen carefully and to understand difficult points of view; to present ideas clearly and concisely;
to understand relevant detail in presented information.
Coaching Guide:
Clarify your expectations of individual achievement and your measurement criteria.
Document in writing employee achievements, shortcomings, or suggested areas for improvement and share with
the employee.
Provide vehicles for others to voice their opinions.
Keep all communications clear and concise.
Adjust words/terminology to ensure audience understanding.
Ask clear questions using oral and/or other methods of communication.
Attend to communications received from others.
Follow up on ideas and continuously encourage idea generation without retribution.
Help others to sense urgency through daily updates via memos, e-mail, or other sources of communication.
Provide clear instructions or information to others orally or through other methods of communication.
Use appropriate nonverbal communication (eye contact, gestures, posture).
Seek opportunities to give speeches through community or service organizations.

Certified Human Resources Professional – Unika Atma Jaya - Jakarta


Sample Learning & Development Guide
“Communication” Competency*
Training:
Assertive Communication Skills for Professionals (CareerTrack)—audiocassettes and workbook
Better Business Writing by Carol Gelderman (Prentice Hall, 1990)—audiocassette and workbook
Communicating Non-Defensively (CRM Learning)—video with leader’s guide and participant’s workbook
Giving and Receiving Feedback (Crisp)—self-study audio and book
Interpersonal Communication Skills (CareerTrack)—CD-ROM
The 9 Deadliest Sins of Communication (CareerTrack)—four audiocassettes
Power Talking Skills (CareerTrack) #50218 $79.95)—six audiocassettes, workbook, reference card
You’re Not Communicating (Video Publishing House)—video
Books:
Cormier, Robin A. Error-Free Writing: A Lifetime Guide to Flawless Business Writing. Prentice Hall, 1995.
Daniels-Booher, Dianna. Communicate with Confidence: How to Say It Right the First Time and Every Time. McGraw-Hill, 1994.
Decker, Bert. The Art of Communicating: Achieving Interpersonal Impact in Business. Crisp #COA409-X (revised edition).
Dilenschneider, Robert L. A Briefing for Leaders: Communication as the Ultimate Exercise of Power. HarperBusiness, 1992.
Kennedy, Grace, and Ida Ramirez. Business and Management Communication: A Guide Book. Prentice Hall, 1996.
Linver, Sandy. The Leader’s Edge: How to Use Communication to Grow Your Business and Yourself. Simon & Schuster, 1994.
Olderman, Raymond M. 10 Minute Guide to Business Communication. Macmillan, 1997.
Tannen, Deborah. Talking from 9 to 5. William Morrow & Co., 1994.
Wilder, Claudyne. The Presentations Kit. John Wiley & Sons, Inc., 1994.

Certified Human Resources Professional – Unika Atma Jaya - Jakarta


FOUR STEPS TO CREATING A TALENT
MANAGEMENT SYSTEM
STEP 3 – ASSESS EACH EMPLOYEE’S CORE
COMPETENCIES AND POTENTIAL FORECAST
• Evaluate each employee using competencies tools

STEP 4 – PREPARE ACTION PLANS AND REPORTS


• Create a “ bench strength” summary
• Create individual talent competency development forms

Certified Human Resources Professional – Unika Atma Jaya - Jakarta


Sample of bench strength summary
(Action Plans)
Next
Position Potential Performance Status Replacements Status
Positions
Bednarik, Charles President &
P EE Now LeClerc, John 12-24 mo
Executive VP CEO

Mantle, Mickey President &


U GEE 12-24 mo LeClerc, John 12-24 mo
Executive VP CEO or CFO

Blocking
Maris, Roger Mantle, M Now
LR ME
VP & CFO Bednarik, C Now
Surplus
Blocking
William, Venus
Martinez, P 0-12 mo
(Female, Minority) LR EE
Gonzales, P Now
VP HR
Surplus
Martina Hingis GBE
(Female) NP (Performance Void
VP R&D Certified HumanProblem)
Resources Professional – Unika Atma Jaya - Jakarta
Sample of bench strength summary
(Action Plans)
Definitions
Potential: P (Potential); U (Unlimited Potential); LR (Lateral Rotation); NP (No Potential)
Performance: GEE (Greatly Exceeds Expectations): EE (Exceeds Expectations); ME
(Meets Expectations); BE (Below Expectations); GBE (Greatly Below Expectations)

The Bench Strength Summary captures the key elements for aligning people with
organization needs. Five action items with recommendations are identified:
Void: Positions with no replacements. 1. Select from talent pool. 2. Add to talent pool &
accelerate development. 3. Identify backups. 4. Begin external recruitment. 5. For key
positions accelerate the process.
Surpluses: Positions with more than one replacement. 1. Redirect career paths. 2.
Move high potentials quickly. 3. Job rotation inside unit. 4. Task force assignments.
Blocking: Non-promotable managers with promotable subordinates. 1. Move
incumbent or backup within one year. 2. Job rotation outside unit. 3. Special projects.
Performance Problems: Employees not meeting expectations. 1. One more
accomplishment review. 2. Focus on results and competency improvement. 3. Terminate
(consult HR department).
Superkeeper: Very accelerated career paths and compensation growth, high development
investment. Formal mentor and sponsor arrangement.
Certified Human Resources Professional – Unika Atma Jaya - Jakarta
Resource Matching –
Categorizing Talent
Maintain Innovate for few
current System business, solution

Generalist Entrepreneur Organizational


Leader

Problem solver
Specialist Professional

Increasingly important
in the 21st century
Certified Human Resources Professional – Unika Atma Jaya - Jakarta
82

Productivity vs Engagement
Productivity

RETAINING
MORE
REWARDING
ASSIGNMENT
PROMOTION

COACHING &
PLAN TO EXIT
COUNSELING

Engagement
Certified Human Resources Professional – Unika Atma Jaya - Jakarta
good luck & success!
If you need further assistance,
please contact me at
08121055000
Or visit www.pungkipurnadi.com
www.pungkipurnadiasociates.com
Or sending e-mail to :
Pungki.purnadi@yahoo.com
pungki@pungkipurnadi.com

Certified Human Resources Professional – Unika Atma Jaya - Jakarta


Pungki Purnadi, ST.MM.MHRM.
Pungki Purnadi is certified HR practitioner, having more than 27 years
experience in handling HR matter. His engineering background education and
master human resources management support him to become the innovative
HR Practitioner. He had various working experiences regionally and
internationally such as with TOTAL Indonesie, MedcoEnergi, Petronas Carigali,
WorleyParsons, Petrosea and some years with international management
consultant, handling some HR matters in various industries.
During his working experiences, he had been assigned to various key HR
position domestically & internationally (in France, England, Scotland, Norway,
Turkey, Arab Emirates, Iran, Libya, Nigeria, Sudan, Argentine, Australia,
Myanmar, Thailand and Malaysia) such as Training & Development Manager,
HRD Manager, Country HR Manager, South East Asia Regional HR Manager and
Human Capital Director. He is also one of the founders who have an initiative
to conduct HR certification in Indonesia such as Certified Human Resources
Professional (CHRP); Certified Human Resource Management (CHRM) and
Certified Professional Human Capital Management. As HR practitioners, he is
very active to run and facilitating several HR program.

Certified Human Resources Professional – Unika Atma Jaya - Jakarta