Chapter 1: Organizations & Organizational effectiveness

Organization: A tool people use to coordinate their actions to obtain something they desire or value.

 An organization is a response to and a mean of satisfying some human needs.

Entrepreneurship: The process by which people recognize opportunities to satisfy needs and then
gather and sue resources to meet those needs.

The organizational environment is a set of forces and conditions that create beyond and
organization’s boundaries but affect its ability to acquire and use resources to create value.

Why do organizations exist:

1. To increase specialization and the division of labor.
 People who work in organizations are more productive and efficient than people who work
alone. Organization allows development of specialization and division of labor. Focusing on a
narrow area of expertise results into becoming more specialized and skilled in what they do.
2. Use large-scale technology
 Economies of scale: can result into cost saving when good and services are produced in large
volume on automatics production lines.
 Economies of scope: can result into cost saving when an organization is able to use
underutilized resources more effectively because they can be shared across different
products or tasks.
3. To manage the organizational environment
 Managing complex environments is a task beyond the abilities of individuals, but an
organization has the resources to develop specialist to influence the environment.
4. To economize on transaction costs
 Transaction costs are the costs associated with negotiating monitoring and governing
exchanges between people to solve transaction difficulties like the division of labor.
Example : Intel buys services of scientist daily and they have to discuss what to do every day.
The structure and coordination of an organization give stability which reduces transaction
costs and increase productivity.
5. To exert power and control
 Organization can exert great pressure on individuals to conform to task and production
requirements in order to increase production efficiency.

Organizational Theory , Design and change

 Organizational change: is the process by which organizations redesign their structures and cultures
to move from their present state to some desired future state to increase their effectiveness.
Organizational change and culture are interrelated.

The importance of organizational design and change

1. Dealing with contingencies

 A contingency is an event that might occur and must be planned for. Such as a changing
environment pressure like a new competitor
2. Gaining competitive advantage
 Competitive advantage: is the ability of a company to outperform another because its
managers are able to create more value from the resources at their disposal.
 Competitive advantage springs from core competences, which are managers’ skills and
abilities in value-creating activities. Core competences allow a company to develop a
strategy. Strategy is the specific pattern of decisions and actions that managers take to
achieve a competitive advantage and outperform competitors.
3. Managing diversity
 An organization needs to design a structure and control system to make optimal use of the
talents of a diverse workforce and to develop a culture that encourages employees to work
together.

How do managers measure organizational effectiveness

Approach
External resource approach
Internal system approach
Technical approach
Description
Evaluates the organization’s ability to
secure, manage, and control scarce and
valued skills and resources
Evaluates the organization’s ability to
be innovative and function quickly and
responsive
Evaluates the organization’s ability to
convert skills and resources into goods
and services efficiently
Goals to set to measure effectiveness
- Lower costs of inputs
- Obtain high-quality inputs of raw
materials and employees
- Increase market share
- Increase stock price
- Gain support of stakeholders such
as government or
environmentalists.
- Cut decision-making time
- Increase rate of product
innovative
- Increase coordination and
motivation of employees
- Reduce conflict
- Reduce time to market
- Increase product quality
- Reduce number of defects
- Reduce production costs
- Improve consumers service
- Reduce delivery time to customer
 Organization goals

Two types of goals are used to evaluate organization effectiveness namely

1. Official Goals
 Official goals are guiding principles that the organization formally staes in its annual report
and in other public documents. Usually these goals lay out the mission of the organization:
they explain why the organization exists and what it should be doing.
Example: Being a leading producer of a product
2. Operative goals
 Operative goals are specific long and short-term goals that guide managers and employees to
perform the work of the organization. Example: increase in market share or fall in costs of
inputs.


Chapter 2: Stakeholder, Managers and ethics

Organizations exist because of their ability to create value and acceptable outcomes for various groups
of stakeholders, people who have an interest, claim, or stake in an organization, in what it does, and
in how well it performs. In general, stakeholders are motivated to participate in an organization if they
receive inducements that exceed the value of the contributions they are required to make.
Inducements include rewards such as money, power and organizations status. Contributions include
the skills, knowledge, and expertise that organization require of their members during task
performance.

Stakeholder Contribution to the Organization Inducement to Contribute

Inside
Shareholders Money and Capital Dividends and stock appreciation
Managers Skills and Expertise Salaries, bonuses, status and power
Workforce Skills and Expertise Wages, bonuses, stable, employment and
promotion
Outside
Customers Revenue from purchase of goods and services Quality and price of good and service
Suppliers High-quality inputs Revenue from purchase of inputs
Government Rules governing good business practice Fair and free competition
Unions Free and fair collective bargaining Equitable share of inducement
Community Social and economic infrastructure Revenue, taxes, and employment
General public Customer loyalty and reputation National pride

Inside stakeholder  Inside stakeholders are people who are closest to an organization and have the
strongest or most direct claim on organizational resources: shareholders, managers and the workforce.

Outside stakeholders Outside stakeholders are people who do not own the organization and are
not employed by it, but they do have some claim on or interest in it.
Organizational effectiveness: Satisfying Stakeholders’ goals and interests
Each stakeholder group evaluates the effectiveness of the organization by judging how well it meets
the group’s specific goals.

An organization must a least minimally satisfy the interest of all the groups that have a stake in the
organization. The claims of each group must be addressed: otherwise, a group might withdraw its
support and injure the future performance of the organization.

Competing goals

Organizations exists to satisfy stakeholders’ goals but who decides which goals to strive for and
which goals are the most important.

Example: An attempt to maximize stockholder wealth, for example, may involve taking risks into
uncharted territory and making capital investments in R&D. Managers may prefer to maximize short-
term profits because that is the goal on which they are evaluated.

Allocating Rewards

Another major problem that an organization has to face is how to allocate the profits among the
various stakeholder group. The allocation of rewards, or inducements, is an important component of
organizational effectiveness because the inducements offered to stakeholders determine their
motivation – that is, the form and level of their contributions – in the future.

Top managers and organizational authority

Authority : the power to hold people accountable for their actions and to make decisions concerning
the use of organizational resources.

There are two types of directors

1. Inside directors
 Full time employees of the corporation who hold offices in the company’s formal hierarchy.

2. Outside Directors
 Not employees of the company. Many are professional directors who hold positions on the
board of many companies. The goal of having outside directors is to bring objectivity to a
company’s decision making and to balance the power of inside director.

Chain of command  the system of hierarchical reporting relationships in an organization

Hierarchy  A classification of people according to authority and rank.

The chief Executive Officer

1. The CEO is responsible for setting the organization’s goals and designing its structure
2. The CEO selects key executives to occupy the topmost levels of the managerial hierarchy
3. The CEO determines top management’s rewards and incentives
4. The CEO controls the allocation of scarce resources such as money and decision-making
power among the organization’s functional areas or business divisions.
5. The CEO’s actions and reputation have a major impact on inside and outside stakeholders’
views of the organization and affect the organization’s ability to attract resources from its
environment.
The Top-Management Team

Top management team  a group of managers who report to the CEO and COO and help the CEO
set the company’s strategy and its long term goals and objectives. All the managers of this team are
corporate managers.

The COO, who is next in line report directly to the CEO, together they share the responsibility for
managing the business. The COO has responsibility for managing the organization’s internal
operations to make sure they conform to the operation of a company’s strategic objectives. At the
next level re the executive vice presidents. A line-role is held by managers who have direct
responsibility for the production of good and services. A staff role is held by managers who are in
charge of a specific organizational function such as sales.

Divisional managers  Managers who set policy only for the division they head

Functional Managers  Managers who are responsible for developing the functional skills and
capabilities that collectively provide the core competences that give the organization its competitive
advantage.

An agency theory perspective

Agency theory offers a useful way of understanding the complex authority relationship between top
management and board of directors. An agency relation arises whenever one person (the principal)
delegates decision making authority or control over resources to another person (the agent).

For example, the shareholders (the principal) appointed the members of the top management (the
agent) to use organizational resources most effectively.

But delegating authority to managers arises an agency problem. A problem in determining

managerial accountability that arises when delegating authority to managers. This is because if you
employ an expert manager by definition that person must know more than you. But it is very difficult
to hold managers accountable for what they do. Most of the times the principal only reacts when it is
too late. In delegating authority, to a large extent shareholders lose their ability to influence
managerial decision making in a significant way. The problem is that shareholders or principals are at
an information disadvantage.

The Moral Hazard Problem

A Moral Hazard Problem exist when:

1) A principal finds it very difficult to evaluate how well an agent has performed because of the
information disadvantage
2) The agent has an incentive to pursue goals and objectives that are different from the
principal’s

Self – dealing  Managers who take advantage of their position in an organization to act in ways to
further their own self-interest.
Solving agency problem
In agency theory, the central issue is to overcome the agency problem by using governance
mechanism.

Governance mechanism  The forms of control that align the interest of principal and agent so both
parties have the incentive to work together to maximize organizational effectiveness.

First the board of directors must monitor top managers’ activities, question their decision making
and intervene when necessary. The next step is t find the right set of incentives to align the interest
of both. The most effective way to aligning interest is to make rewards contingent on the outcomes
of their decisions there are several ways of doing this

1) Stock-Based compensation schemes

 Monetary rewards in the form of stocks that are linked to the company’s performance
2) Promotion tournaments and career paths

Top managers and Organizational ethics

Ethical dilemma  the quandary people experience when they must decide whether or not they
should act in a way that benefits someone else, even if it harms others and is not in their own
interest.

Ethics Morel principles or beliefs about what is right or wrong.

The essential problem in dealing with ethical issues, and thus solving more dilemmas, is that no
absolute or indisputable rules or principles can be developed to decide if an action is ethical or
unethical.

Sources of organizational ethics

The three principal sources of ethical values that influence organizational ethics are societal, group
or professional and individual.

1. Societal Ethics: Societal ethics are codified in a society’s legal system, in its customs and
practices, and in the unwritten norms and values that people use to interact with each other.
2. Professional Ethics: are the moral rules and values that a group of people uses to control the
way they perform a task or use resources. For example, medical ethics control the way
doctors and nurses are expected to perform their tasks and help patients.
3. Individual ethics: are the personal and moral standard used by individuals to structure their
interactions with other people

These three sources of ethics influence the ethics that develop inside an organization, or
organizational ethics, which may be defined as the rules or standards used by an organization and its
members.

Why do ethical rules develop?

To slow down or temper the pursuit of self-interest.

Why does Unethical behaviour occur?

Although there are good reasons for individuals and organizational to behave ethically there are also
many reasons why unethical behaviour takes place.

1. Personal ethics: Your personal ethics can differ from the ethics of the wider society due to
your different background/education/friends
2. Self-interest: Weighing our personal interest against the effects of our actions on others
(Bribe)
3. Outside pressure: The likelihood of a person’s engaging in unethical behaviour is much
greater when outside pressure exists for that person to do so.
4.

Chapter 3: Organizing in a Changing Global Environment

What is the Organizational Environment

The environment  The set of forces surrounding an organization that have the potential to affect
the way it operate and it access to scarce resources.

Organizational domain  The particular range of goods and services that the organization produces
and the customer and other stakeholders serves.

The specific environment  The forces from outside stakeholders groups that directly affect an
organizations ability to secure resources.

Global supply chain management  The coordination of the flow of raw materials, components,
semi-finished goods, and finished products around the world.

The general environment  The forces that shape the specific environment and affect the ability of
all organizations in a particular environment to obtain resources. These forces are environmental,
demographic, cultural, political, economic, technological and international.

Sources of Uncertainty in the Organizational Environment

All forces cause uncertainty for organizations, and make it more difficult for managers to control the
flow of resources they need to protect and enlarge their organizational domain. The set of forces
that cause these problems can be looked at in terms of how they cause uncertainty because they
affect complexity, dynamism, and richness of the environment.

1. Environmental Complexity:  The strength, number, and interconnectedness of the specific

and general forces that an organization has to manage.

For example, the number of suppliers. The greater the number, the more complex and uncertain is
the environment. Ford had over 3.000 Suppliers, to reduce uncertainty Ford had reduce their
suppliers to 500.

2. Environmental Dynamism:  The degree to which forces in the specific and general
environment change quickly over time and thus contribute to the uncertainty an
organization faces.
An environment is stable if forces affect the supply of resources in a predictable way. An
environment is unstable and dynamic if an organization cannot predict the way in which the forces
will change over time. If technology, for example, changes rapidly as it does in the computer
industry, the environment is very dynamic.

3. Environmental Richness :  The amount of resources available to support an organization’s

domain.

In rich environments, uncertainty is low because resources are plentiful and so organizations need
not compete for them. In poor environments, uncertainty is high because resources are scarce and
organizations do have compete for them. Environments may be poor for two reasons: 1) An
organization is located in a poor country or poor region of a country 2) There is a high level of
competition and organization are fighting over available resources.

Resource Dependence theory

According to the resources depencence theory  The goal of an organization is to minimize its
dependence on other organizations for the supply of scarce resources in its environment and to find
ways of influencing them to make resources available.

Thus an organization must simultaneously manage two aspects of its resource dependence:

1) It has to exert influence over other organization so it can obtain resources

2) It must respond to the neds and demand of the other organization in its environment

Interorganizational strategies for managing Resource Dependencies

In the specific environment, two basic tyes of interdependencies cause uncertainty:

1) Symbiotic interdependencies
2) Competitive Interdependencies

Symbiotic Interdependencies  Interdependencies that exist between an organization and its

suppliers and distributors. (Intel and PC Makers (HP, Dell))

Competitive Interdependencies  Interdependencies that exist among organizations that compete

for scarce inputs and outputs. (HP and Dell are in competition for customers)

Organizations can use various mechanism to control symbiotic and competitive interdependencies.
For example, a deal with Intel that HP will only use the chip of Intel. In general, an organizations aim
to choose the interorganizational strategy that offers the most reduction in uncertainty for the least
loss of control.
Strategies for managing Symbiotic Resource Interdependencies

The formal a strategy, the greater is the prescribed area of cooperation between organizations.

Informal Formal

Reputation Cooptation Strategic Merger and

alliance takeover

Reputation (ROLLS ROLYS)

Reputation is a state in which an organization is held in high regard and trusted by other parties
because of its fair and honest business practices. It is the least formal way to manage symbiotic
interdependencies with suppliers and customers.

Cooptation (

Cooptation is a strategy that manages symbiotic interdependencies by neutralizing problematic

forces in the specific environment. A common way to coop problematic forces is to bring them within
the organization. For example through interlocking directorate, which is a linkage that results when
a director from one company sits on the board of another company.

Strategic Alliance (Microsoft and Nokia)

A strategic alliance is an agreement that commits two or more companies to share their resources to
develop a new joint business opportunity.

Types of Strategic Alliance:

Informal Formal

Long-term Networks Minority Joint

Contract Ownership Ventures

Long-term contract

The most informal way are alliances spelled out in long-term contracts between two or more
organizations. The purpose of these contracts is usually to reduce costs by sharing resources or by
sharing R&D.

Kellogg, the breakfast cereal manufacturer, enters into written contracts with the farmers who
supply the corn and rice it needs. Kellogg agrees to pay a certain price for their product regardless of
the market rate prevailing when the product is harvest. Both parties gain because a major source of
unpredictability (fluctuations in corn and rice prices) is eliminated from their environment.
Network

A network is a cluster of different organizations whose actions are coordinated by contract and
agreements rather than through a formal hierarchy of authority. Members of a network work closely
to support and complement one another’s activities.

Minority ownership

Organizations buy a minority ownership stake in each other. Keiretsu is a group of organizations,
each of which own shares in the other organizations in the group, that work together to further the
group’s interest.

Joint Venture

A strategic alliance among two or more organizations that agree to jointly establish and share the
ownership of a new business. Share ownership reduces the problem of managing complex relations.

Merger and takeover (Ahold Delhaize)

The most formal strategy for managing symbiotic interdependencies is to merge with or take over a
supplier or distributor because now resource exchanges within the organization rather than between
the organizations. As a result, an organization can no longer be held hostage by a powerful supplier.

McDonalds, owns vast ranches in Brazil where it rears low-cost cattle for its hamburgers.

Strategic for Managing Competitive Resource Interdependencies

Organizations do not like competition. Competition threatens the supply of scarce resources and
increases the uncertainty of the specific environment. Intense competition can threaten the very
survival of an organization as product prices fall to attract customers and the environment becomes
poorer and poorer.

Types of Competitive Resource Interdependencies strategies:

Informal Formal

Collusion Third-party Strategic Merger and

and cartels linkage alliances takeover
mechanism

Collusion and cartels

A collusion is a secret agreement among competitors to share information for a deceitful or illegal
purpose. Such as keeping prices high as in the flash memory chip industry. Organizations collude to
reduce the competitive uncertainty they experience. A cartel is an association of firms that explicitly
agree to coordinate their activities. Cartels and collusion increase the stability and richness of an
organization’s environment and reduce the complexity of relations among competitors.
Third-party Linkage Mechanisms

A regulatory body that allows organizations to share information and regulate the way the compete.
For example, trade association, an organization that represents companies in the same industry and
enables competitors to meet, share information, and informally allow them to monitor one another’s
activities. This interaction reduces the fear that one organization may deceive or outwit another.

Third-party linkage mechanism provide rules and standards that regulate and stabilize industry
competition and so reduce the complexity of the environment and thus increase its richness.

Transaction Cost Theory

Transaction cost theory  A theory that states the goal of an organization is to minimize the costs
of 1) exchanging resources in the environment and the costs of 2) managing exchanges inside the
organization.

Every dollar or hour of a manager’s time spent in negotiating or monitoring exchanges with other
organizations, or with managers inside one organization, is a dollar or hour that is not being used to
create value. Organization try to minimize transaction costs and bureaucratic costs because they
siphon off productive capacity. Organizations try to find mechanisms that make interorganizational
transactions relatively more efficient.

Sources of Transaction costs

1. Environmental Uncertainty and Bounded Rationality

the environment is characterized by uncertainty and complexity. People, however, have only
a limited ability to process information and to understand the environment surrounding
them. Because of this limited ability, or bounded rationality, the higher level of uncertainty
in an environment.

2. Opportunism and small numbers

Some organizations attempt to exploit other forces or stakeholders in the environment. The
prospect for opportunism is high when an organization is dependent on one supplier or a
small number of trading partners.

3. Risk and Specific assets

Specific assets  Investments, in skills, machinery, knowledge and information. That create
value in one particular exchange relationship but have no value in any other exchange
relationship.

A company that invests $100 million in a machine that makes microchips for IBM machines
has only a very specific investment in a very specific asset. An organization’s decision to
invest money to develop a specific assets for a specific relationship with another relationship
in its environment involves a high level of risk.
Transaction costs and linkage mechanism

Organizations base their choice of interorganizational linkage mechanisms on the level of transaction
costs involved in an exchange relationship. Transaction costs are low when these conditions exist:

1. Organizations are exchanging nonspecific goods and services

2. Uncertainty is low
3. There are many possible exchange partners.

Internal transaction costs are called bureaucratic costs to distinguish them from the transaction costs
of exchanges between organizations in the environment.

Using Transaction Costs Theory to choose an Interorganizational Strategy

1. Locate the sources of transaction costs that may affect an exchange relationship and decided
how high the transaction costs are likely to be
2. Estimate the transaction costs savings from using different linkage mechanism
3. Estimate the bureaucratic costs of operating the linkage mechanism
4. Choose the linkage mechanism that gives the most transaction costs savings at the lowest
bureaucratic costs.

Chapter 4 Basic Challenges of Organizational Design

Differentiation  is the process by which an organization allocates people and resources to
organizational tasks and establishes the task and authority relationship that allow the organization to
achieve its goals. In short, it is the process of establishing and controlling the division of labor, or
degree of specialization, in the organization.

In a simple organization, differentiation is low because the division of labor is low. In a complex
organization, both the division of labor and differentiation are high.

The basic building blocks of differentiation are organizational roles. Organization role is the set of
task-related behaviour required of a person by his or her position in an organization.

Authority  The power to hold people accountable for their actions and to make decisions
concerning the use of organizational resources

Control  The ability to coordinate and motivate people to work in the organization’s interest.
A function is a subunit composed of a group of people, working together, who possess similar skills
or use the same kind of knowledge, tools or techniques to perform their jobs. A division is a subunit
that consists of a collection of functions or departments that share responsibility for producing a
particular good or service. The number of different functions and visions that an organization
possesses is a measure of the organization’s complexity – its degree of differentiation.

As organizations grow, they differentiate into five functions

1. Support functions  Functions that facilitate an organization’s control of its relations with
its environment and its stakeholders. Such as, purchasing, sales & marketing, public relations
and legal affairs.
2. Production functions  Functions that manage and improve the efficiency of an
organization’s conversion processes so more value is created. Production functions include,
production operations, production control and quality control.
3. Maintenance Functions Functions that enable an organization to keep its departments in
operation. Maintenance functions include personnel, engineering and janitorial services.
4. Adaptive functions  Functions that allow an organization to adjust to changes in the
environment. Adaptive functions include research and development, market research and
long-range planning.
5. Managerial functions  Functions that facilitate the control and coordination of activities
within and among departments. Managerial functions include control of resources,
acquisition of investment.

Vertical differentiation  The way an organization designs its hierarchy of authority and creates
reporting relationships to link organizational roles and subunits.

Horizontal differentiation  The way an organization groups organizational tasks into roles and
roles into subunits (functions and divisions)

Organization design challenges

Differentation Balancing Integration

Centralization Balancing Decentralization

Standarization Balancing Mutual adjustment

Balancing differentiation and integration

Horizontal differentiation is supposed to enable people to specialize and thus become more
productive. However, companies often found that specialization limits communication between
subunits and prevent them from learning from one other. As a results of horizontal differentiation,
the members of different functions or divisions develop a subunit orientation.

A subunit orientations is a tendency to view one’s role in the organization strictly from the
perspective of the time, goals, and interpersonal orientations of one’s subunit.

Integration and integrating mechanisms

Integration  The process of coordinating various tasks, functions, and divisions so that they work
together and not at cross purposes.
There are seven integrating mechanisms or techniques that manager can use as their organization’s
level of differentiation increases. The simplest mechanism is a hierarchy of authority, the most
complex is a department created specifically to coordinate the activities of diverse functions or
divisions.

1. Hierarchy of authority 
A ranking of employees integrates by specifying who reports to whom.
2. Direct contact 
Manager meet face to face to coordinate
3. Liaison role
A specific manager is given responsibility for coordinating with managers from other
subunits on behalf of his or her subunit.
4. Task force 
Managers meet in temporary committees to coordinate cross-functional activities.
5. Team 
Managers meet regularly in permanent committees to coordinate activities
6. Integrating role 
A new role is established to coordinate the activities of two or more functions or divisions
7. Integrating department 
A new department is created to coordinate the activities of functions or divisions.

A complex organization that is highly differentiated needs a high level of integration to coordinate its
activities effectively. By contrast, when an organisation has a relatively simple, clearly defined role
structure, it normally needs to use only simple integrating mechanisms.

Balancing Centralization and decentralization

Centralized  Organizational setup in which the authority to make decisions is retained by managers
at the top of the hierarchy

Advantage: Let top managers coordinate organizational activities and keep the organization focused
on its goals.

Disadvantage: Top managers become overloaded and decision making slows down

Decentralization  An organizational setup in which the authority to make important decisions

about organizational resources and to initiate new projects is delegated to managers at all levels in
the hierarchy.

Advantage: Promotes flexibility and responsiveness

Disadvantage: Planning and coordinate becomes very difficult

The design challenge for managers is to decide on the correct balance between centralization and
decentralization of decision making in an organization. If authority is too decentralized, managers
have so much freedom that they can pursue their own functional goals and objectives at the
expenses of organizational goals.
In contrast, if authority is too centralized and top management makes all the important decisions,
managers lower down in the hierarchy become afraid to make new moves and lack the freedom to
respond to problems as they arise in their own groups and departments. The ideal situation is a
balance between centralization and decentralization of authority so that middle and lower managers
who are the scent of the action are allowed to make important decisions, and top managers’ primary
responsibility becomes managing long-term strategic decision making.

Balancing standardization and mutual adjustment

Employees tend to follow written and unwritten guidelines too rigidly instead of adapting them to
the needs of a particular situation. Detailed rules specifying how decisions are to be made leave no
room for creativity and imaginative response to unusual situation. Decision making becomes
inflexible and organizational performance suffers.

Standardization  Conformity to specific models or examples – defined by set of rules and norms –
that are considered proper in a given situation

Formalization  is the use of written rules and procedures to standardize operations. Rules are
formal written statements that specify the appropriate means for reaching desired goals.

Mutual adjustment  evolving process through which people use their current best judgement of
events rather than standardized rules to address problems, guide decision making, and promote
coordination.

Decentralization  Mutual adjustment

Centralization  High level of formalization  Standardization

Socialization: Understood norms

Norms  are standards or styles of behaviour that are considered acceptable or typical for a group
of people.

Socialization  The process by which organizational members learn the norms of an organization
and internalize these unwritten rules of conduct.
Mechanistic and Organic Organizational structure
Mechanistic structure  are designed to induce people to behave in predictable, accountable ways.

- Individual specialization (with clear tasks)

- Simple integrating mechanisms (mainly through hierarchy)
- Centralization (of authority and control)
- Standardization (high level)

Organic structure  promote flexibility so people initiate change and can adapt quickly to changing
conditions.

- Joint specialization (with ad hoc coordination)

- Complex integrating mechanisms (with special purpose teams)
- Decentralization (as authority and control are delegated)
- Mutual adjustment

The Contingency Approach to Organizational Design

Contingency approach  A management approach in which design of an organization’s structure is
tailored to the sources of uncertainty facing an organization.

The structure is designed to respond to various contingencies – things or changes that might happen
and therefore must be planned for. One of the most important of these is the nature of the
environment. According to the contingency theory, in order to manage its environment effectively,
an organization should design its structure to fit with the environment in which the organization
operates. In other words, an organization must design its internal structure to control the external
environment.

Lawrence and Lorsch on differentiations, integration and the environment

Lawrence and Lorsch investigated how companies in different industries differentiate and integrate
their structures to fit the characteristics of the environment.

- They found that the extent of differentiation between departments is greater in companies
that faced an uncertain environment
- They also found that when the environment in unstable and uncertain organizations are
more effective if they are less formalized, more decentralized and reliant on mutual
adjustment.
- and they found that effective companies ha levels of integration that matched their levels of
differentiation.