Martin P. Posadas Ave., San Carlos City, Pangasinan, 2420, Philippines
GRADUATE SCHOOL
COMPLIANCE REPORT
Name : Aaron Manamtam, MBA
Program : Doctor of Philosophy Major in Administration Title : Service Delivery of Water Districts in Pangasinan: Basis for Development Model Adviser : Pedro F. Sison, DBA Chairman : Jose Emmanuel C. Mandapat, DA Members : Nora F. Benavides, EdD : Deborah B. Castillo, PhD : Marcelo G. Paz, PhD : Editha R. Pridas, PhD Date of Defense: May 6, 2018
Section/Page Comments/Suggestions Compliance
p. vii Change “Certificate of Admission to Candidacy p.vii for the Degree Master of Arts in Nursing to Certificate of Admission to Candidacy for the Degree Doctor of Philosophy p.1 Include a discussion about Service Delivery, p. 3
The delineation among global, national, and pp2-7
local perspectives on service delivery is not seen in this section of your manuscript.
What is the reason for conducting the study p.8
Theoretical Consider adding a theory related to customer p.12 Framework satisfaction Conceptual Attach the SERVQUAL Model In the Appendix Framework p.14 p.17 Briefly discuss in the introduction of your p.19 – 20 Statement of the Problem that you will be having two groups of respondents. (Internal: Employees; External: Concessionaires)
Provide a sub-problem on the significant pp19-20
differences for each of your original sub- problems (which are answerable by both the internal and external respondents). But sub- problems which are answered separately by the internal and external respondents need not have a test on significant difference Hypothesis Modify your null hypothesis in relation to your Hypothesis was revised statement of the problem replaced with an assumption to be consistent with the Use: “as perceived by” suggestion in the statement of the problem that no comparison will be made that will require test of significant difference. p.20 Significance of Re-arrange. Please refer to Dr. Mandapat’s p.22 the study manuscript.
Change “consuming public” to p.22
concessionaires” Definition of Remove “Level of Effectivity” p.22 terms Chapter II Modify the topics: service quality, good pp24-46 governance practices, service culture, and efficiency
p.37: Related studies must be presented in
such a way that their methodologies, results pp24-46 and findings are briefly discussed, *Related studies must include the author, Year of Publication, Title of the Study, and the brief Discussion of the methods and results. The title “Local Studies” should be changed to “Local” only.
Synthesis: compare and contrast each of the Pp46-50
studies reviewed to your study. Chapter III Include the number of employees and p.54 Population concessionaires. Sampling Instrumentation Have your questionnaire validated by experts. p.55 and Data Collection Questionnaire Improve your questionnaire and have it Placed in the appendix validated.
Make a separate questionnaire for the eternal
respondents, and another for the internal respondents Recorder: Carlo Paul C. Sana