BSBMGT608 Manage innovation and continuous improvement

BSBMGT622 Manage resources

Details of Assessment
Term and Year Time allowed 8 Weeks
Assessment No 2 Assessment Weighting 50%
Assessment Type Resource Allocation & Register Manual
Due Date Week 8 Room TBA

Details of Subject
Qualification BSB61015 Advanced Diploma of Leadership and Management
Subject Name Innovation

Details of Unit(s) of competency

Unit Code (s) and BSBMGT608 Manage innovation and continuous improvement
Names BSBMGT622 Manage resources

Details of Student
Student Name Matheus Narciso Pontes

College Student ID

Signature: ___________________________
Student Declaration: I declare that the work
submitted is my own, and has not been copied or Date:
plagiarised from any person or source. ____18___/____11____/___________2018____

Details of Assessor
Assessor’s Name

Assessment Outcome

/ 50
Results Competent Not Yet Competent Marks

FEEDBACK TO STUDENT
Progressive feedback to students, identifying gaps in competency and comments on positive improvements:
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
 BSBMGT608 Manage innovation and continuous improvement
BSBMGT622 Manage resources
Student Declaration: I declare that I have been Assessor Declaration: I declare that I have
assessed in this unit, and I have been advised of my conducted a fair, valid, reliable and flexible
result. I am also aware of my right to appeal and the assessment with this student, and I have provided
reassessment procedure. appropriate feedback

Signature: ____________________________ Student did not attend the feedback session.

Feedback provided on assessment.
Date: ____/_____/_____
Signature: ____________________________
Date: ____/_____/_____
 BSBMGT608 Manage innovation and continuous improvement
BSBMGT622 Manage resources
Purpose of the Assessment

The purpose of this assessment is to assess the Competent Not Yet Competent
student in the following learning outcomes:
(C) (NYC)

consult with relevant stakeholders and analyse

information to determine the nature and level of
resource required to achieve business objectives

plan for, acquire and allocate the resources,

incorporating strategies to maximise efficiency and
manage risk

develop and implement systems to:

incorporate efficient use of resources into work
practices and
monitor resource use against budgets and business
objectives

prepare reports that clearly indicate the level of

performance achieved and any adjustments needed
to achieve service and product delivery standards

Assessment/evidence gathering conditions

Each assessment component is recorded as either Competent (C) or Not Yet Competent (NYC). A student
can only achieve competence when all assessment components listed under “Purpose of the assessment”
section are recorded as competent. Your trainer will give you feedback after the completion of each
assessment. A student who is assessed as NYC (Not Yet Competent) is eligible for re-assessment.

Resources required for this Assessment

 Computer with relevant software applications and access to internet

 Weekly eLearning notes relevant to the tasks/questions
Instructions for Students
Please read the following instructions carefully
 This assessment has to be completed In class At home
 The assessment is to be completed according to the instructions given by your assessor.
 Feedback on each task will be provided to enable you to determine how your work could be improved.
You will be provided with feedback on your work within two weeks of the assessment due date. All other
feedback will be provided by the end of the term.
 Should you not answer the questions correctly, you will be given feedback on the results and your gaps
in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to be
deemed competent for this unit of competency.
 If you are not sure about any aspects of this assessment, please ask for clarification from your
assessor.
 Please refer to the College re-assessment for more information (Student Handbook).
 BSBMGT608 Manage innovation and continuous improvement
BSBMGT622 Manage resources

ASSESSMENT: RESOURCE ALLOCATION AND REGISTER MANUAL

ORGANISATIONAL CONTEXT AND BUSINESS DESCRIPTION

Service Industry Management Private Limited (SIM) is a newly setup organisation that has been
approved by the Australian Business Registrar. The organisation with its fund has recently acquired
three (3) brand new premises for cafe operations in three different locations: One in Sydney CBD, One
in Brisbane CBD and One in Perth CBD. The core business of the group is hotel management and they
now wish to expand into cafe management.

Company Strategy

SIM's growth strategy is focused on expanding into cafe operations with the intention of owning a cafe
franchise. SIM supports work health and safety (WHS) in the workplace and is a strong advocate of
environmental sustainability.

ASSESSMENT BRIEF
You have been appointed General Manager of Cafe Operations and have been allocated $350 000 for
the fit-out of each of the premises.

As a guideline, you will need the following for each outlet as they are to be identical, with a floor space
of 250 square metres:

tables and chairs providing seating for forty (40) ‘alfresco style’

built-in furniture providing seating for twenty ( 20)

refrigerated display cabinet with counter and storage

cabinets

small freezer

cool room

reverse cycle air-conditioning

commercial three (3) group coffee machine

coffee roaster (optional)

coffee grinder

commercial fruit juicer

hot water urn

dishwasher

cutlery, crockery and other service equipment

 BSBMGT608 Manage innovation and continuous improvement
BSBMGT622 Manage resources
salamander or oven

toaster

point of sales (POS)/cash register

ASSESSMENT STRUCTURE AND INSTRUCTIONS

Assessment tasks weights: Task 1 – 10 marks, Task 2 – 20 marks, Task 3 – 10 marks, and Task 4 –
10 marks.

Task 1: Based on the acquired locations for cafe premises, you will need to identify the potential
stakeholders for the three premises. You will also need to analyse the CBD information to determine
the types and level of resources required for the organisation.

Internal Stakeholders

Owners

Operations Managers

Floor Manager

Supervisor

Employees

Barista

Floor Staff

Register

External Stakeholders

Suppliers

Customers

Local Residence
 BSBMGT608 Manage innovation and continuous improvement
BSBMGT622 Manage resources
Cleaners

Local council

Lawyers/ Insurance

Local community

This consists of utilising floor space to create a welcoming environment whilst understanding the needs
of the consumer. In such an environment with the fast pace of city goers it is crucial for the café to be
able to handle large volumes of customers and having ready to go products available as well as other
items available to cater for workers in a hurry and for the ones that are there to take time off work.

Other resources that will need to be exercised include working with local council before and after all
jobs works are completed to ensure the success of the business.

Task 2: Based on the given information in assessment brief, you are required to plan the fit-out with the
allocated funds and select alternate financing options such as leasing. You will need to include purchase
specifications for the equipment to guide the acquisition process.

Task 3: Based on the given information provided in assessment brief and your previously completed
tasks develop and implement systems to
 Incorporate efficient use of resources
 Monitor resource use against budgets and business goals

Task 4: Prepare an asset management manual with policies and procedures in order to:
 monitor the condition and performance of the physical assets you have recommended and take
appropriate action in the event of a breakdown
 undertake preventative maintenance on an ongoing basis
 acquire new assets as needed
 maintain records to comply with the financial and legal requirements of business operation

FORMATTING AND REPORTING INSTRUCTIONS

1. The assessment should follow the structure as stated in instructions

2. The assessment must provide a clear explanation of each of the 4 tasks above in relation to the
enterprise and it’s industry sector.
3. The report is to be approximately 2,000 words in length however this benchmark is only a guide
and is not mandatory in the overall context of the assessment
4. All sources are referenced consistently and comprehensively using the recommended referencing
system as prescribed in the subject description/outline.
5. Overall presentation is professional including spell and grammar checked judicious use of headings,
font size, layout etc.
 BSBMGT608 Manage innovation and continuous improvement
BSBMGT622 Manage resources
TASK 1: Based on the acquired locations for cafe premises, you will need to identify the potential
stakeholders for the three premises. You will also need to analyse the CBD information to determine
the types and level of resources required for the organisation. (10 marks)

Premise / Information on location / Additional resources Identified

Location premise required for the Stakeholder groups
specified location within the location /
premise
Sydney  It is the most touristic - Extra 4 tables - Woolworth
CBD centre of sydney. The city and 16 chairs supermarket
centre employs to support for urgency
approximately 13% of the peak season matters
Sydney region's - 2 outside - Local
workforce. heaters for recruitment
 Culturally, the city centre winter season agencies and
is Sydney's local point for and night websites to
nightlife and shifts gather
entertainment. - Decorative operational
 It is also locate some of objects such staffs
the city's most significant as frames - The venue
buildings and structures walls, supplier
of the city. luminaries - Disposal
and table service
objectives supplier
Melbourne  It is a major financial - 1 live band - The local
CBD centre in Australia. playing on artists (band
 The Hoddle Grid in the happy hours and walls
City Centre is home to - 2 heaters printer)
Melbourne's alleyways - 1 graphite - WHS articles
and arcades artists’, to suppliers and
 It is famed for its distinct decorate the trainers
blend of contemporary inside and - Disposal
and Victorian architecture outside walls service
as well as expansive - WHS articles supplier
parks and gardens which - Local
surround its edges. employees
 The City Centre is home
to five of the six tallest
buildings in Australia

 The Brisbane central - 1 internal air - Local

Brisbane business district (CBD), is humidifier for suppliers
CBD the heart of the state warm days - customers
capital of Queensland, - WHS articles - employees
Australia.
 It is located on a point on
the northern bank of the
Brisbane River.
 It is the warmest place
when comparing with
other two ones.
 There are no beaches
around
BSBMGT608 Manage innovation and continuous improvement
BSBMGT622 Manage resources
 BSBMGT608 Manage innovation and continuous improvement
BSBMGT622 Manage resources

TASK 2: Based on the given information in assessment brief, you are required to plan the fit-out with
the allocated funds and select alternate financing options such as leasing. You will need to include
purchase specifications for the equipment to guide the acquisition process. (20 marks)

FIT OUT PLAN (use assessment brief information)

Outdoor area (alfresco style)
 10 wooden tables with cast iron base 800mm x 800mm: tables will be disposed 1m² far from next
table
 40 matching chairs
 built-in furniture providing seating for twenty: Contact local suppliers and book a date for
construction. SUPPLIERS: Sydney (streetfurniture.com/au/), Melbourne
(hospitalityfurniture.net.au) and Brisbane (bunnings.com.au)
Kitchen
 refrigerated display cabinet with counter and storage: True GDM-41SL-60-LD 47" Black LED
Refrigerated Merchandiser, 2016 New Controller
 small freezer: Stainless Steel Refrigerator Small Freezer Cooler Fridge Compact 3.2 cu
 cool room : Contact cool room manufactory (www.atlanticequipment.com.au/)) to organize and
book a date to install equipment (Bromic Matrix II - BUNDLE - General Use - Modular Cool
room With floor 1.8 x 1.4 - Split System MOTOR)
 Coffee roaster: ALDI FORTIS Coffee Bean Roaster Professional for Cafe Capa 600g chaff
collector. Contact supplier via website and order.
 Coffee grinder : Contact suppliers via ebay and make online orders. Product specification:
Professional espresso Grinder with hopper New 220V US
 commercial fruit juicer: Best Juicer Centrifugal Machine Commercial Wide Mouth Extractor
Fruit Vegetable, Philips Wallita,
 hot water urn: Mini Electric Tankless Instant Hot Water Heater Kitchen Washing Faucet Tap
 dishwasher: Matrix Integrated Dishwasher 120cm, online purchase
 Industrial oven: Negotiate with local suppliers, negotiate conditions, date and deadlines.
 toaster : online purchase. 9L 800W Convection Electric Toaster Oven Stainless Steel Broiler
Countertop Bake
General
 Service equipment:
o cutlery: 50 forks, knifes and spoons (100% stainless)
o crockery: 50 plates, desert plates, sources (white porcelain)
o Pans: complete cookware
 Complete point of sales (POS) system: Restaurant/Bar Standard POS System including :
POS-X computer with touchscreen, receipt printer, kitchen printer, cash drawer, credit card
reader, software, case of receipt paper, case of kitchen receipt paper, all necessary cables,
and payment processing option. Included Software: Aldelo Pro.
 cabinets : Zakka Wooden Chest of Drawer Cabinets Lockers Closet Retro Design Storage
Boxes (for floor decoration), 3 Wooden cabinet 120cmX100 cm (for the internal area)
 reverse cycle air-conditioning : contact local supplier: product specification: 12V Car Air
Conditioner Cooling Fan For Auto Caravan Truck Wall-mounted Hanging
 commercial three (3) group coffee machine : Larger boiler, extra group head, and larger cup
warming area.:
o Group Heads, 17 Litre / 4.5kW Boiler – single-phase
o Lowered drip-tray for easy use of takeaway cups or latte glasses
o 2 Steam Arms For Easy Foaming.
 BSBMGT608 Manage innovation and continuous improvement
BSBMGT622 Manage resources
o 1 Hot Water Outlet
o Has digital boiler control function with pulse heating to save energy.
o LCD dislay and diagnostics function

APPROXIMATE FIT OUT COSTS (use assessment brief information)

Items Qnt Cost total

$
tables
10 $ 60.00 600.00
Chairs 40 $ 40.00 $ 1,600.00
built-in furniture providing seating for twenty ( 20) 1 $ 1,500.00 $ 1,500.00
refrigerated display cabinet with counter and storage 1 $ 2,400.00 $ 2,400.00
cabinets 4 $ 80.00 $ 320.00
small freezer 1 $ 1,500.00 $ 1,500.00
cool room 1 $ 12,000.00 $ 12,000.00
reverse cycle air-conditioning 1 $ 800.00 $ 800.00
commercial three (3) group coffee machine 1 $ 6,000.00 $ 6,000.00
coffee roaster (optional) 1 $ 1,500.00 $ 1,500.00
coffee grinder 1 $ 800.00 $ 800.00
commercial fruit juicer 1 $ 200.00 $ 200.00
hot water urn 1 $ 150.00 $ 150.00
dishwasher 1 $ 900.00 $ 900.00
cutlery, crockery and other service equipment
-
o cutlery: 50 forks,50 knifes and 150 spoons (100%
stainless) 300 $ 3.00 $ 900.00
o crockery: 50 plates, 50 desert plates, 100 soucers,
100 mugs (white porcelain) 250 $ 3.00 $ 750.00
o Pans: complete cookware 300 $ 3.00 $ 900.00
oven 1 $ 1,200.00 $ 1,200.00
toaster 1 $ 300.00 $ 300.00
point of sales (POS)/cash register 1 $ 5,000.00 $ 5,000.00
TOTAL - - $ 39,320.00

TASK 3: Based on the given information provided in assessment brief and your previously completed
tasks develop and implement systems to
 Incorporate efficient use of resources
 Monitor resource use against budgets and business goals (10 marks)
 BSBMGT608 Manage innovation and continuous improvement
BSBMGT622 Manage resources
PLAN FOR EFFICIENT USE OF RESOURCES AND ASSETS
Incorporate efficient use of resources and
monitoring practices:
The organizational resources are the different ways that an organization finds to achieve its
objectives. Organizational resources are products or services handled during organizational
activates. Generally speaking, the resources of the café can be categorized into material, financial,
human, management and market. The efficient use of different resources will be developed according
to resource classification:

- Material resources: it includes the physical space, premises, the technology involving
production product or service. The efficient use of material resource will be developed by
orientation and controlling of daily material flow of the organization:
1) Weekly stock count
2) Regularly check cutlery, crockery and other service equipment
3) Ensure the amount of café is being properly utilized by staff
4) Implement sustainable practice in workplace, such as reduce water and paper waste
and save energy.
5) Train operational staff for use equipment efficiently
6) Fix equipment when possible instead of buy a new one.

- Financial resources: It includes resources in capital format, cash flow and investments. To
ensure and efficient use of financial resources the financial department will be required to:
1) Constantly monitor suppliers and prices
2) Analyse market competitors to find better prices and condition, also constantly look for
suppliers with a enhanced cost and benefit relation.
3) Incentive team to come up with innovative ideas and investment proposals

- Human resources: They are the people who compose the organizational team. Human
resources are distributed different institutional levels and should be developed individually.
To ensure human resources are being efficiently used in the café operation the establishment
will count on:
1) Operational manager
2) Weekly roster
3) Specific tasks delegation and task description
4) Position differentiation
5) Efficiently allocation of personnel plan

- Market resources: it involves all the methods and techniques utilized by the organization to
increase competitiveness. To ensure efficiently use of market resource The café will ensure
to keep based and regular:
1) market analysis
2) sales plan
3) execution and control quality
4) promotions
5) marketing advertisement
6) new product or service launch

- Management resources: It involves management methods used for drive the business
operation. To make sure to use efficiently the management resources the project governance
will ensure:
1) Planning activities are being developed for project and programs
2) Decision taken power are being properly distributed
 BSBMGT608 Manage innovation and continuous improvement
BSBMGT622 Manage resources
Monitor resource use against budgets and business goals

Resource monitor will be implemented to help to find how much of resources are being put to use
or used over time through a graphical representation. It is a useful tool in Windows 10/8/7 that helps
checking the performance counters of specific resource and decide a course of action to improve the
performance. The system can be applied in deferent type of resources and assist visually identify
possible gaps

EXPLANATION ON THE COST AND BUDGET OF RESOURCES ACQUIRED

Financial resource are being allocated according to a prioritization policy:

1) Customer attraction (everything that direct affect the customers): It involves quality of food,
decoration, id they are confortable on the seat, staff experienced with customer service,
skilled staff to promote a better service, Training for employees to align them to
organizational goal and serve better customers,
2) Information technologic: The technology information involving the operation, the resources
monitoring and point of sales to improve operational analysis helping to focus efforts.
3) Governance procedures: investments in technological system to help in distribute and
communicate information, to standardize service and procedures involving each level of
management.
 BSBMGT608 Manage innovation and continuous improvement
BSBMGT622 Manage resources

TASK 4: Prepare an asset management manual with policies and procedures in order to:
 monitor the condition and performance of the physical assets you have recommended and take
appropriate action in the event of a breakdown
 undertake preventative maintenance on an ongoing basis
 acquire new assets as needed
 maintain records to comply with the financial and legal requirements of business operations (10
marks)

POLICY FOR ASSET MAINTAINANCE

Monitor condition and performance

appropriate
Monitor action in the
condition and preventive event of a acquire new Maintain
Asset performance maintance breakdown asset records
Monitor
scratches,
table Demonstrat
balance and e actual
tables
supports , Use extra condition, Take and
appearance, one and report costs keep photos
gums under Daily analyses if it and ask of table
tables checks can be fixed. approvals conditions
Demonstrat
e actual
Use extra condition, Take and
Chairs
Control one and report costs keep photos
supports and Daily analyses if it and ask of table
base of seat checks can be fixed. approvals conditions
Urgently call
for specialist
Monitor to fix. Ensure the
refrigerated temperature Analyze equipment is
display cabinet
with counter and
s and food Check consequence not being
storage conditions. performanc s and decide helpful
Monitor e monthly, if it will be anymore,
daily clean up replaced and sell the old Keep daily
activities regular sold one performance
Urgently call
for specialist
Monitor to fix. Ensure the
temperature Analyze equipment is
small freezer s and food Check consequence not being
conditions. performanc s and decide helpful
Monitor e monthly, if it will be anymore,
daily clean up replaced and sell the old Keep daily
activities regular sold one performance
Monitor Keep the Urgently call Ensure the Keep
reverse cycle
air-conditioning
temperature doors for specialist equipment is customers
when hot always to fix. not being complaints
 BSBMGT608 Manage innovation and continuous improvement
BSBMGT622 Manage resources
day, monitor closed, Analyze helpful and staff
customers clean up consequence anymore, opnion
and staff regular s and decide sell the old
complaints if it will be one
replaced and
sold
Keep
commercial Monitor Ensure customer
three (3) group coffee taste, Machine machine is complaints
coffee machine temperature regulation not working and specialist
and quality every day replace properly opinion
Monitor the If needed
amount of acquire a Demonstrate
coffee new quality of
coffee grinder introduced, Coffee machine coffee and
ensure powder asks for keep
coffee is production managemen performance
powder weekly Fix it t approval reports
Buy a new
one if the
commercial costs
fruit juicer Monitor the involving Demonstrate
quality of Clean up fixing it are s cost of
juices after use Fix it higher benefit
Monitor
clean dishes
before serve
dishwasher clients, Ensure it
ensure they Daily Wash dishes cannot be Keep
are totally monitor on hand till fixed by specialist
clean dishes Fix it specialist report
Ensure team
was advised
and
cutlery, Count If is being resources
crockery and other number lost too are not
service equipment equipment. many of this being
And monitor resource the wasted and Keep
it to see if it Once a team must buy new monthly
is a problem month be advised ones numebers
Monitor
temperature
and Ensure it
oven
preparation cannot be Keep
time of fixed by specialist
dishes Every day Fix it specialist report
Monitor Keep
toaster temperature Ensure it specialist
and Every day Fix it cannot be report
 BSBMGT608 Manage innovation and continuous improvement
BSBMGT622 Manage resources
preparation fixed by
time of specialist
dishes
Monitor
time of
point of sales transactions,
(POS)/cash
register integration Keep
of systems, Identify performance
virus monthly Fix it cause roots results

SCHEDULE FOR ASSET PERFORMANCE

Frequency Asset perform monitor

Daily Commercial three (3) group coffee machine,

Weekly Tables, Chairs

quarterly dishwasher, oven

Monthly point of sales (POS)/cash register, refrigerated display cabinet with counter,
small freezer,
semestral reverse cycle air-conditioning, Coffee grinder, Commercial fruit juicer

Annual Toaster, Commercial fruit juicer

LEGAL REQUIREMENTS FOR YOUR ORGANISATIONAL ASSETS

- Public liability insurance
- Be appropriate to the purpose of the organisation
- Business should provide a framework for setting Asset Management objectives
- Include a commitment to satisfying applicable [mandatory and legal] requirements
- Include a commitment to continual improvement of the Asset Management System

RISK MANAGEMENT STRATEGY FOR RESOURCES AND ASSETS

Asset or Resource name Possible Risks with this Risk Management Strategy
resource
material High level of material Ensure the people that
expenditure handle material is properly
trained and is using
resources in correct amounts

financial Bad investment choices The cash of the business

must be efficiently used in
 BSBMGT608 Manage innovation and continuous improvement
BSBMGT622 Manage resources
order to achieve business
objectives

Accident at workplace Ensure the workplace is

human accorded to legal WHS
requirements
Market Costumers don’t enjoy café Make a deep market strategy
lay-out to understand difference of
culture of each place to
develop a personalized
environment turned to the
target audience.
Operational mistake due to Create a solid governance
management lack of communication policy that group all types of
internal communication and
its process.