®

BlackBerry solutions
BlackBerry® solutions
free you to communicate
better, measure
performance and
work as a team.

• Respond fast
• Communicate better
• Save time
• Manage money
• Work anywhere
• Keep it personal
• Full Support Packages

Experience a Win Win

situation this Autumn.

The Smart Decision....

 BlackBerry® Torch™ BlackBerry® Bold™ BlackBerry® Curve™
9800 smartphone 9700 smartphone 9300 smartphone

In business, you make a difference. From daily tasks to longer-term

priorities,success means doing everything better, from sales and
customer service to admin and financial control. One thing’s for
sure though: you can’t do it alone. BlackBerry solutions free you to
communicate better, measure performance and work as a team.

A BlackBerry® smartphone,
enables businesses to:
Respond fast
Customer service is the name of the game. Gain competitive edge by updating order details BlackBerry® Storm2™
9520 smartphone
quickly and efficiently as requests come in.

Communicate better
Share information and collaborate across teams,departments and external partners.

Save time
Respond to situations immediately - find web research, type an email, look up contacts or
check your calendar.

Manage money
Pay and get paid on time. Check balances, approve payments, create invoices and access
cash flow, inventory and purchasing info – fast.

Work anywhere
Use it as a satnav, contacts book, voice recorder, camera, barcode reader… the list goes on.
You can even work on office documents like Word and Excel.

Keep it personal BlackBerry® Pearl™

Stay in touch, operate flexibly and maximise your work and personal life.
9105 smartphone
BlackBerry® Technical Support Services
Whether you have a small office or a large enterprise, BlackBerry® Technical Support
Services are designed to give you just the right amount of technical support for your
business. With all support subscriptions, you get direct 24x7 access directly from the
experts at Research In Motion® - the makers of BlackBerry® products and services, and
self-service tools to keep your BlackBerry® solution performing at its best!

Advantage Level Up to 500 BlackBerry ®

smartphones

• Up to a 90 SECOND response rate* telephone support for FIVE named callers

• Software assurance – FREE upgrades to all future software versions, including BlackBerry® Enterprise Server
v5.0,worth over £600**
• Includes comprehensive BlackBerry® training and BlacBerry Certification package, worth up to £1200**
Customise their Support Subscription with Optional Services For Advantage Support
• Optional Service ADD-ON: Direct to Level Two support bypass the general support queue and go direct to the
more experienced
• Level Two Support Analysts

Standard Level 500+ BlackBerry ®

smartphones

• Direct to Level Two Support Analysts included – Up to a 90 SECOND response rate* telephone support for
FIVE named callers
• Software assurance – FREE upgrades to all future software versions, including BlackBerry® Enterprise Server
v5.0, worth over £600**
• Comprehensive BlackBerry® training package, including BlackBerry® Certification exams, worth up to
£2,600** Customise their Support Subscription with Optional Services for Standard Support

Premium Level 1000+ BlackBerry ®

smartphones

• Direct access to the most highly qualified team of technical resources within BlackBerry® Technical Support
Services – Direct Advanced Response Team (DART) – average of 90 SECOND Response rate* for FIFTEEN
(15) named callers
• Support Account Manager (SAM) – a designated technical resource to triage outstanding technical issues,
manage escalations, provide ongoing reporting and status updates, and act as your advocate
• Comprehensive BlackBerry training package – including BlackBerry® Certification exams, One free onsite
training session (up to a maximum of 4 days) worth up to £13,000**
• Customise their Support Subscription with Optional Services For Premium Support

*It is our goal to answer telephone calls within an average of 90 seconds 80% of the time. This is not a service level guarantee.
**Subject to currency exchange rate fluctuations

With more Add-On support options available....

 Experience a Win Win
situation this Autumn.
This winning combination WIN #1: Let us order BlackBerry® Enterprise Server Express,
FREE*, on your behalf. With it, your business can quickly and
easily get started with the BlackBerry® solution using Microsoft®
is extra rewarding when Exchange or Microsoft Small Business Server.

you put it to work for your WIN #2: Choose a BlackBerry® Technical Support Services
program that meets the unique needs of your organization
and gain direct, 24x7 support from the manufacturer,
business this autumn. Research In Motion® (RIM). BlackBerry® Bold™
9700 smartphone

Business Software
Businesses can choose from a variety of software options that
help give BlackBerry® smartphone users broader access to the
' '
applications and information they rely on. This business software
' also
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' ' ' greater
' ' IT
' control
' ' and
' ' connects
' your
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smartphones to enterprise applications.

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BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™, BBM™ and related trademarks, names and logos are the property of Research In
' ' ' '
Motion 'Limited' and are
' registered
' ' ' '
and/or used in the U.S. and countries around the world. Used under license from Research In Motion Limited.