Académique Documents
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FAMILY-OWNED
BUSINESS
THE
For 30 years Smith Landscaping has tirelessly served
the Golden Triangle, but Susan and Alan Smith can
still find time to stop and smell the roses. Page 7
DISPATCH
October 10, 2010
2 SUNDAY, OCTOBER 10, 2010 THE DISPATCH • www.cdispatch.com SALUTE TO FAMILY OWNED BUSINESS
OUR VIEW
Keeping it
in the family
amily owned an unhurried world and,
F businesses …
now there’s
an increasingly
if you’ve been there
before, someone who
knows you and under-
stands your needs will
scarce concept for take the time to listen.
Consider the
you. McBrydes, Wheelers,
Fortunately, home-
Johnsons, and Lumsdens,
grown businesses are not
names associated with
in the same boat as fami-
businesses active in this
ly-owned farms, an enter-
community for genera-
prise now on the endan-
tions. They have raised
gered list. Businesses
their children here and in
owned and run by fami- many cases those chil-
lies — in many instances dren are now in charge.
for generations — are Funeral homes, hard-
alive, well and thriving in ware stores, barber and
these parts, thank you. beauty shops, an appli-
That should hardly ance dealer and a soul
come as a surprise. Take Kelly Tippett/Dispatch Staff
food kitchen, they all Tim Pounders, left, built Lowndes Funeral Home from a slow business with only four employees, to a booming
Alan and Susan Smith of offer unique, personal operation that performs more than 140 services a year. Carmen Phillips, pictured at right, is one of nine
Smith Landscaping, the attention. How do these staff members of the funeral home.
business featured on the mom and pops compete
cover of this publication.
S
the parks your children ince its creation in Now the nine-member staff of like they’re part of our family.”
up the street from the the burgeoning East Columbus Customer loyalty is almost a
Smiths that are more like play in. 1997, the locally- funeral home perform more than given, but referrals make up a big
a neighborhood hangout We encourage you to owned Lowndes 140 services each year and sport part of the funeral home’s busi-
than a business. Walk not only shop locally, but
Funeral Home has built its the only in-house crematorium in ness, helping it weather the reces-
through the front door of to support family-owned the city, the manager and majority sion.
the businesses featured businesses. You and your business from the ground stockholder said. “We just appreciate the trust and
in this edition and community will be richer up. But what really sets Lowndes confidence everyone’s placed in
chances are you will find for it. When Columbus native Tim Funeral Home apart is the support us,” Pounders said. “And as we
Pounders started the funeral home structure, Pounders said. See FUNERAL HOME, Page 4
Index of +H
OHQ·
V
.LW
FKH
Q
Advertisers
A-1 Appliance Center ............................................................ 5
Alarm One .............................................................................. 5
Beautiful Life Adult Day Center ............................................. 5
Busy Bee Nursery & Gift Shoppe .......................................... 9
Cash & Carry Building Supply ................................................ 8
Columbus Vacuum Center ..................................................... 7
Covenant Health System ....................................................... 4
Fitness Factor......................................................................... 9
Futures Unlimited................................................................... 6
Monograms Plus .................................................................... 6
GNC ....................................................................................... 8
Gift Horse & Floral ................................................................. 9
Hancock’s Flowers ‘n More .................................................... 5
Helen’s Kitchen ...................................................................... 2
Johnson Carpet Center ......................................................... 7
Jordan Barber Shop ............................................................... 9
Kudoz ..................................................................................... 8
Lee’s Storm Shelter .............................................................. 10
Lowndes County Radial ......................................................... 9
Lowndes Funeral Home & Crematory ................................... 4
Miller’s Barber & Style Shop .................................................. 4
Puckett McGee Electric Supply ............................................. 3
Shelton’s Pharmacy ................................................................ 6
Smith Landscaping ................................................................. 4
Wheeler Roofing .................................................................... 3
W
hile
spends his summers Because of this, A-1
some working alongside his Appliances wasn’t as
Mississi parents. hard hit by the reces-
ppi State John and Darlene say sion. “We are really not
they love working with as dependent on build-
University jun- each other all day, but ing business, because a
iors spend their so they don’t stress their lot of our business is in
married life, they follow ser vice and replace-
spare time one rule. “We don’t ment.”
drinking, party- bring work home,” said Longtime customer
ing and pulling Darlene. Melanie Guerr y appreci-
“At the end of the ates A-1’s commitment
all-nighters, day, when you know to ser vice. “When there
John LedBetter you’ve helped people is a problem, they are
was opening his and they leave happy, right there, on the
that’s when you’ve had a phone or in person to
own business. good day,” said John, take care of me. I have
The 21-year-old mar- used other brands, some
keting major started A-1
Appliance (then A-1 “We’ve as good as Maytag, but
none that came with a
Maytag) in 1983 seen customers better location or
“from scratch.” sales and ser vice
LedBetter children grow up, and than John at A-1.”
opened his store
in East Columbus
those kids become our “We’ve seen
customers chil-
with only one customers. That’s says it all dren grow up,
employee, who and those kids
tended the shop really. If they’ve come back become our cus-
while John
attended class.
and have trusted you and they tomers,” said
Darlene. “That
When he graduat- bring their kids says it all really. If
ed in December they’ve come back
1984, he decided to in here.” and have trusted you
stay in Columbus and Darlene LedBetter
and they bring their kids
“Keep nursing the busi- in here.”
ness.” John says they must
More than 27 years whose motto is “I don’t be doing something
later, A-1 Appliance is want to make a sale; I right.
going strong. Now locat- want to make a cus- “Parents will come in
ed at 1515 Highway 45 tomer.” here when their kids are
N., it’s a family business. He says it’s all about going to college or get-
John’s wife, Darlene, the people of Columbus, ting married and will
who he married in 1990, and as a small business buy them their first
started working at the owner, A-1 depends on washer and dr yer. They
store part-time in 1998 returning clients. “I tell trust us.”
and is now a full-time people that I want to “And time flies when
part of the operation. earn them as a cus- you’re having fun,”
Their sons, McGee, 17, tomer, even if that added Darlene.
Puckett-McGee
Electric Supply
A locally-owned
electrical supply company
Our Family
Serving
Sarah Wilson/Dispatch Staff
D
SQUARE D
PREMIER
DISTRIBUTOR
Jason Wheeler &
Doug Wheeler
James Gibson, Owner
Wheeler Roofing, Inc. 715 6th Street South,
No Job Too Small Or Large
Columbus, MS 39701
Residential • Commercial • Shingle • Rubber Roofing
Built Up • DuroLast® Authorized Dealer
Ph. 662-328-5151
Roof Repairs of All Types • Licensed, Bonded & Insured Fax 662-329-1842
© The Dispatch
T
working full
pers.” Dispatch time plus a
As a young man, he full-time stu-
was gainfully employed at is featur- dent working
Columbus Marble Works, ing a special on my mas-
where he worked for section ter’s in
more than 10 years. Also, Nursing/
Adam worked part time at focusing on Family Nurse
Lemon Dickerson’s family-owned Jennifer Dozier Practitioner. I
Barber Shop. He then businesses was just not
began working for able to help my mother
Mitchell Engineering, but and I was asked
as I should with Dad.
when his work schedule to tell you a lit- Luckily we heard about
conflicted with his tle about our an adult day center in
Christian endeavors, he town.
found it necessary to leave local business
The adult day center
the company. and how we got was our perfect solution.
Adam continued to cut started. It helped my mother and
hair and raise his five To do that I must first I with Dad and freed us
boys. Adam had already tell you about myself. from any guilt of placing
proven that he had found Being born and raised him in a nursing home.
his creative “niche.” Ironic in the Philippines it is Dad was able to get out,
enough, the day he left considered an honor to socialize and receive cog-
Mitchell, to his surprise, care for our elderly. nitial and physical stimu-
his barber license awaited There are no such things lation that he would not
him in the mail. as nursing homes or have been able to get by
He then opened up the assisted living homes in being home all the time.
first Jordan’s Barber Shop the Philippines. Adult sib- Mom attended also. It
located on Catfish Alley. lings feud to see who gets enhanced her level of
Four decades later, to take care of Mom and independence and ward-
Jordan’s Barber Shop is Dad and not to see if they ed off depression. She
still going strong and is can avoid a responsibility. made lots of friends there
owned and operated by Moving to the Texas while enjoying the games
his son, Bobby Jordan, on at age 16, I soon enrolled and festive atmosphere.
Military Road. in LPN school and began After seeing firsthand
hospital work at 18. By how an adult day center
23, I had my own place was able to help my fami-
and convinced my older ly, I knew that one day I
Ashley Jordan, siblings that it was my would like to help others
15, and her turn to have Mom and the way I was helped by
grandfather,
Dad live with me. operating my own center.
Bobby Jordan, After becoming a
relax at Jordan’s My father soon began
Certified Nurse
Barber Shop and to develop Alzheimer’s,
Practitioner and marry-
Salon on Military leaving my mother and I
ing Fayette, Ala., native
Road. to tend to most of his
Kelly Tippett/Dispatch Staff daily needs. Now I was See DOZIER, Page 9
COVER STORY
F
orty years When she and Alan mar-
ried she helped him add
into his the retail component to the
career in landscaping service. That,
landscaping, the she says, has balanced the
business because when one
only growth Alan side is slumping, the other
Smith cares about end is doing well.
is planted in the Susan is in charge of
keeping the store stocked
ground. and decorated, which can
The owner of Smith
be hectic. Luckily she
Landscaping, a mainstay in
works in a 360-degree gar-
Columbus for nearly 30
den surrounded by plants
years, has had plenty of
and fountains.
time for trial and error. He’s
“A girl said to me
watched the number of
landscapers and the science Saturday, ‘I love to come
surrounding the industry here because I can feel
explode over the years, all peaceful.’ We always laugh
the while calmly plodding and say ‘Until you’re drag-
along in his own lane. ging a hose around in 98
“I’ve pretty much degree weather,’” said
learned on the job, which Susan.
may be a shortcoming,” The Smiths take that
Smith admits. “I’ve noticed
Kelly Tippett/Dispatch Staff same practicality home with
Shown, from left, are Alan Smith, Spencer Smith, Clay Bowen and Susan Bowen Smith of Smith Landscaping. them.
what works and what does- For nearly 30 years landscaping company has been a Columbus mainstay.
n’t and that’s what I do. “Our home is pretty nice
There may be better ways enough that he gets away workforce is the one area said. “When you hire some- stick with the family busi- but I wouldn’t call it lush,”
to do it, but I’m 60 years old with minimal advertising, where Smith is known to body you can tell pretty ness. One thing that is for said Smith. “The last thing I
and I know what works for choosing instead to rely on take a few chances. His is a quick if they know how to sure, his work experience want to do when I get home
me. My education has been word-of-mouth. And that family business first, with work or not. That’s what I has guaranteed him work is dig in the ground.”
a matter of experience earns him jobs up and his wife, two of his six chil- gauge by. A lot of people during his travels. After a dip in business
more than sitting in a class- down Highway 45 from dren and one son-in-law on don’t stay but a day, but “I always had something during the recession, Smith
room. I never was good in Tupelo to Noxubee County, board. But Smith is also some folks have been here around me that gave me says business has picked
school.” and sometimes as far away known to hire individuals 10 or 15 years.” something I could do for a up considerably this year.
Nor did he need to be. as Meridian. other businesses might not Smith’s family, of course, living. I’ve lived in different But even in the most diffi-
Smith’s methods have His specialty, he says, is consider. has been along for the towns and had a skill that cult times he stuck to what
served him well. After start- pointing people in the right “We use a lot of people whole ride. His son, was marketable. Any town he knew.
ing in landscaping for direction when they want to who have been through Spencer, 28, was on I’ve been in, this is my gen- “There are many things
another company in change or establish a land- drug rehab. We’ve got and Seventh Street North eral line of work,” he said. in landscaping I don’t know
Hattiesburg in 1968, Smith scape. He prides himself on had a number of people Tuesday planting flowers Susan Smith would love and I don’t pretend to. I let
went into business for him- telling his customers what through the years who solo. for her children to take somebody else handle it. I
self in 1977 with a small will and won’t work in the have been through that pro- “I’ve been working with over the business one day. have my niche and I feel
landscaping company in long run, rather than sim- gram,” said Smith. my dad since before I was She’s got her eye on retire- comfortable in that niche,”
Amory. ply installing flowers and Hiring former addicts any help,” he jokes. ment, but that doesn’t mean said Smith. “Some people
After meeting his wife, bushes. isn’t a charity. They have to Spencer is taking plant she’s fallen out of love with say ‘If you’re not growing
Susan, Smith moved his Smith keeps his work- work hard and many and soil science courses at her work. you’re dying.’ I don’t know
business to Columbus in force limited to 10 or 12 employees don’t last, but Mississippi State University, “I had always been inter- if that’s true. It just depends
1981 and opened his shop employees throughout the Smith believes in second but he’s not sure if he’ll ested in plants and, oddly on what a person wants out
year, which forces the com- chances. strike out on his own or enough, sort of had a of life.”
and nursery on 18th
Avenue North a decade pany to pass on some work “Sometimes you find
later. during the spring but pre- somebody who is really try-
His work has spoken for vents cuts in the winter. ing to get a new start so
itself long and loudly The composition of his they try extra hard,” he
A
fter retiring from the clients the highest quality
military, James Miller service possible. They
put his dream into offer a variety of services Interior design services
including cuts, relaxers, Our experienced sales consultants can help you coordinate
action. color, braids, twists, your new flooring with paint colors and home accessories to
In 1992, he started Miller’s Barber Miller
dreads and eyebrow arch- create a professionally designed inteior for your home.
and Style Shop. Starting off as just a bar- ing.
bershop, Miller later expanded into a Their motto is “If you care about your
full-service salon. Business had flour- hair, you would be sitting in our chair.” Carpet cleaning
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1218 Main Street • Columbus, MS • 662-328-5612 © The Dispatch
662-328-1522 © The Dispatch
8 SUNDAY, OCTOBER 10, 2010 THE DISPATCH • www.cdispatch.com SALUTE TO FAMILY OWNED BUSINESS
W
hat is so
different
about a
family-owned busi-
ness versus a
chain?
A family-owned busi-
ness has owners — regu-
lar family people just like
you — who work togeth-
er for one common goal:
serving its customer.
There is no corporate
group making the rules
to govern
the busi-
ness, nor
fund the
business. It
is funded
through
many, many
B. Jeffers hours of
hard work put in by these
“everyday” people who
decided to take a risk and
go into business.
Although it may seem
glamorous to own your
own business, it involves
long hours of work each
day, along with many
headaches which seem to
Provided
surface regularly. It is
critical for the business Whitney Jeffers Brown trains Stacy Oness at The Fitness Factor located at 518 18th Ave. N.
owner to have a passion “My children were in before going home. It coffee/smoothie bar fitness in her, which is love what we do.”
for his or her business grade school then. I was our routine for many (KUDOZ) next door to encouraging for this Jeffers and her hus-
and what is does and also would pick them up and years, as it is with other The Fitness Factor, so aging owner.” band facilitate a Bible
for what it stands for. bring them to The family business owners now we have two family- Jeffers says that “hav- study called “Business by
Beth Jeffers’ passion Fitness Factor where like us — juggling work owned businesses. My ing this passion to serve the Book”. She says, “It
for the last 24 years has they would eat a snack and family to get the job daughter did a college others is critical for a reminds us that we are
been to share the impor- and finish their home- done.” Jeffers said. internship in Kudoz and family-owned business to not working for our-
tance of health and fit- work until my day was “My children are helped me start that busi- survive. My employees selves, but for God. We
ness to others. She feels through or get picked up grown now, one in col- ness. She has since grad- are like family and we must depend on him for
very confident that God by their dad as he headed lege and one married. uated and continues to work together to have a guidance and run our
gave her that passion, as home from his job. Each has worked many play an important role, warm, caring atmosphere business how he would
well as the desire to open Sometimes Dad had to hours in our family busi- both in the coffee shop for our customers and do want us to. After all, it is
up The Fitness Factor fif- stop in and do any main- ness. In fact, three years and the fitness business. our best for them. We his business, not ours. I
teen years ago. tenance on the business ago we added a I do see the passion for don’t get wealthy, but we am just his instrument.”
Thanks for
materials. Manager Randall Grant, who
Cash & Carry stocks vir- has been with the company
supporting us
tually everything needed to 38 years. Avery Duncan 35
complete a home, building years; Charles Williams, 34
or remodeling job. In fact,
the staff will analyze house
years; Jim Key 34 years; Lindy
McBryde, 13 years; Steve JoAnn Walk-Ferguson
during the years.
plans and give cost estimates Lindsey 18 years; Tommy and Howard Ferguson
on materials needed for Betts, 11 years and book-
construction and finishing. keepers Dorothy Tarlton and
Interested in a GNC store?
Call us today!
They also deliver when need- Diane Lollar.
ed, and they accept VISA,
© The Dispatch
Dozier
Continued from Page 6
Eddie Dozier, his work as a commercial pilot
eventually led us to Columbus. Throughout the
Advice for family business owners
GAEBLER.COM ber to join the family business. Let make a mistake. In contrast, mistakes
years we often talked of an adult day center, but them know that it’s an option but in business are not easily forgiven.
never were in a position to do anything other encourage them to consider other Accordingly, a family business must
I
t’s hard enough to deal
that talk about this dream. options. lay down clear guidelines: In the busi-
By 2007, the opportunity finally revealed with family. It’s even ness, we are going to hold you
itself and we made the decision to go out on a harder to deal with family Nip family business accountable for your actions, just as
limb and try something never tried before in we hold all of our employees account-
Columbus. After extensive remodeling to our
in the context of a family problems in the bud able for their actions.
business. When issues arise between family
space in the Weathers Building on Second members, address them quickly. If a
Here are some great tips for avoid-
Avenue North, Beautiful Life Adult Day Center
ing conflict in a family business and dispute is not resolve early, it can turn Treat family members and
began serving clients in the summer of 2007. into a much bigger problem. Be on non-family members equally
We have been steadily growing with a good out- keeping things on the right track.
the lookout for hostility or jealousy If family members get preferential
look. Currently we have 30 clients enrolled. between family members, and deal treatment, non-family members will
Some of our services can be found in our Communicate early and often with such issues directly as they arise. lose their motivation to help grow the
accompanying ad. The best tool for keeping a family
business. Smart family businesses
The National Respite Network and Resource business focused on business is good
Center (www.archrespite.org) is a good source communication. Don’t take your work home don’t flaunt their ownership by giving
family members perks that others
to find out more about adult day centers. They Good communication avoids and visa versa don’t get. Do whatever it takes to
have said that "one difference between tradi- unpleasant surprises and can mini- It’s smart to distinguish between
make non-family members feel that
tional adult respite, both in-home care and mize the damage on potential family family discussions and business dis-
they have the same opportunities as
group care, is that adult day centers not only business crises by addressing prob- cussions and keep those conversa-
family members. Otherwise, expect
provide respite (break) to family caregivers but lems sooner rather than later. It’s a tions separate. Don’t have business
your family-owned business to deliver
smart idea to conduct family-only meetings at the house, and don’t have
also therapeutic care for cognitively and physi- mediocre results and lose market
business meetings at least twice a family meetings at the business.
cal impaired adults.” share to competitors. If you can’t treat
month.
Because God has helped us in this effort, we non-family members equally in some
are in turn now able to help others and have Hold family members area — for example, maybe they can’t
really enjoyed this journey so far. Don’t make working at accountable for results have stock ownership like family
Thank you Columbus for all of your support. the business mandatory In a family, the standard is often to members do — make up for it in some
It’s wise not to force a family mem- forgive a family member when they other way.
Plants & Gifts Jordan’s Barber Shop is still going strong and is
owned and operated by his son Bobby Jordan.
TR
Wire flowers anywhere
ANSWORLD
Jordan’s Barber & Style Salon
in the U.S.
S' D
IST
EL
IVE
FLOR
RY
FTD
S IN
CE 19 10 ® BARBER SALON
662-328-2048 662-328-4466
131 Gardner Blvd. • Columbus, MS • 662-327-2400 © The Dispatch 1910 Military Road • Columbus
Where Looking Good Is Understood! © The Dispatch
327-6348
• Lube
www.fitnessfactor.net • Oil
Towne Square Center
Columbus, MS © The Dispatch
• Filters
• Brakes
• Shocks
LOWNDES COUNTY
RADIAL TIRE
1512 Highway 45 North • Columbus • 327-3311
7754 Elon Rd. • Macon, MS • 662-726-2222 © The Dispatch
10 SUNDAY, OCTOBER 10, 2010 THE DISPATCH • www.cdispatch.com SALUTE TO FAMILY OWNED BUSINESS
Where
will
you
find
shelter?
Lee’s Storm Shelter, Inc.
has been family owned
and operated since 1977.
We manufacture safe
rooms and storm shelters
for above and below
ground applications.
We are also one of
the largest precast
concrete manufacturers
in Mississippi. Lee’s
Precast produces catch
basins & box culverts
for the drainage markets,
wastewater treatment
plants, septic tanks,
and grease traps for the
environmental markets.
• Handicap accessible
• Easy access
• Attached stairs with curved handles for safety
• Four Styles
• Above Ground: 5x8, 6x9, 6x12
• Underground: 6x9