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Student:
Pacheco Prieto, Alexandra Gabriela
Lima, 2018
Process Name
“Travelling to university”
Dependent Variable
Time used to go to university from home in the mornings
Independent Variable
1. Leave the house and walk 3 blocks
2. Take the bus to ‘Puente Nuevo’
3. Take the bus to ‘Puente Primavera’
4. Take the share taxi to ‘UPC University’
5. Walk from UPC bus stop to ESAN University
Process Flow Chart
Travelling to university
Data collection
The data collected only includes registration of times from Mondays to Fridays because I do not have classes at weekends. For this first draft,
the table shows the time taken up to 19th October, when the process was performed without any improvement. The observations for the final
project will be taken from 1st October to 13th November, resulting in 30 days of study. Times have been recorded in minutes.
1st Oct 2nd Oct 3rd Oct 4th Oct 5th Oct 8nd Oct 9rd Oct 10th Oct 11th Oct 12th Oct 15th Oct 16th Oct 17th Oct 18th Oct 19th Oct
Control Charts:
For this case in particular, “n” will be the number of activities and “k” (samples) will be the
number of days. Range (R) is only being considered for the calculation of Xbar, but it is not
going to be taken into consideration as the range per sample is too variable because the times
per sample were taken for distinct activities. Therefore, there is a wide difference between the
maximum and minimum values.
It is important to highlight that those days when I had to take the bus to UPC university instead
of the share taxi have not been recorded since this activity was not performed daily.
Activity
Sample 1 2 3 4 5 Sum Range
nd
1 22 Oct 4 36 25 19 3 87.00 33
2 23rd Oct 3 35 21 15 2 76.00 33
3 24th Oct 4 45 32 25 4 110.00 41
4 25th Oct 3 41 25 15 2 86.00 39
5 26th Oct 6 40 35 24 2 107.00 38
6 29th Oct 3 45 29 18 3 98.00 42
7 30th Oct 2 41 34 17 2 96.00 39
8 31st Oct 3 35 33 22 4 97.00 32
9 5th Nov 4 46 30 24 3 107.00 43
10 6th Nov 3 56 40 22 1 122.00 55
11 7th Nov 2 45 26 25 3 101.00 43
12 8th Nov 3 46 22 24 3 98.00 43
13 9th Nov 5 39 35 19 4 102.00 35
14 12th Nov 3 36 35 23 2 99.00 34
15 13th Nov 3 39 29 25 4 100.00 36
Xbar UCL LCL n 5
99.07 121.61 76.5252 k 15
99.07 121.61 76.5252 X bar 99.07
99.07 121.61 76.5252
99.07 121.61 76.5252 R bar 39.07
99.07 121.61 76.5252 A2 0.577
99.07 121.61 76.5252
99.07 121.61 76.5252
99.07 121.61 76.5252 UCL 121.61
99.07 121.61 76.5252 LCL 76.53
99.07 121.61 76.5252
99.07 121.61 76.5252
99.07 121.61 76.5252
99.07 121.61 76.5252
99.07 121.61 76.5252
99.07 121.61 76.5252
120.00
100.00
80.00
60.00
40.00
20.00
0.00
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Evidently, those days when I had to take the bus to UPC University are not considered in or
out of control, as times were simply not recorded those days and so they were not considered
for the calculations needed to draw the graph. Still, some days show the process is actually
out of control, surpassing both lower and upper control limits; this is taking more time than the
average indicates. That is why we need to make further analysis in order to know what the
most important reasons and causes for delays are, especially those days.
Ishikawa
Now, using the Ishikawa tool, deeper causes for delays in the overall process will be identified.
As we can see from the diagram, most causes for delays in the process are related to the
Method area, basically because I’ve chosen to take the bus to and from university which really
takes up a large amount of time since I live far away from university. Commuting by public
transport implies that I had to face traffic congestion which certainly increases my commuting
time. In addition to this, during peak hours, I also have to deal with the discomfort created by
crowdedness as the system copes with a temporary surge in demand.
Why-Why Diagram
Setting up Improvements
Taking into consideration the observations collected from the quality tools above, being aware
of those activities which delay the process, then the following improvement could be
implemented in order to make the process more efficient:
- As commuting by bus is taking up most of the time, an alternative way of transport will
be used. I have decided to take the ‘Metro’ from ‘Santa Rosa Station’ to ‘Angamos
Station’. This will certainly affect the list of activities highlighted in first place. Therefore,
a new flow chart will be developed.
List of activities modified – Process
1. Leave the house and walk 3 blocks
2. Take the bus to ‘Santa Rosa’ Metro station
3. Take the Metro from ‘Santa Rosa’ station to ‘Angamos’ station
4. Take the bus to ‘UPC University’
5. Walk from UPC bus stop to University
Now, being aware of which improvements should be implemented, from 22nd June, times were
recorded again taking changes into consideration, and so times were faster. Times were
recorded in minutes and these are shown in the following table:
22nd Oct 23rd Oct 24th Oct 25th Oct 26th Oct 29th Oct 30th Oct 31st Oct 5th Nov 6th Nov 7th Nov 8th Nov 9th Nov 12th Nov 13th Nov
Activity
Sample 1 2 3 4 5 Sum Range
nd
1 22 Oct 3 10 35 25 3 76.00 32
2 23rd Oct 2 6 36 22 2 68.00 34
3 24th Oct 4 6 36 21 2 69.00 34
4 25th Oct 4 8 37 20 3 72.00 34
5 26th Oct 3 10 37 25 3 78.00 34
6 29th Oct 2 7 35 22 3 69.00 33
7 30th Oct 3 6 34 25 2 70.00 32
8 31st Oct 2 8 36 24 4 74.00 34
9 5th Nov 4 7 35 21 2 69.00 33
10 6th Nov 5 6 32 25 2 70.00 30
11 7th Nov 4 8 34 28 2 76.00 32
12 8th Nov 4 7 35 23 4 73.00 31
13 9th Nov 3 10 33 27 3 76.00 30
14 12th Nov 3 8 33 25 2 71.00 31
15 13th Nov 2 7 35 27 2 73.00 33
Those days when I did not take the share taxi are not considered in or out of control, as times
were simply not recorded those days and so they were not considered for the calculations
needed to draw the graph. With the improvements made, the overall process was controlled,
as times remained within both the upper and lower control limits.