Name

Email
Handphone
Requester
Unit
Direct manager
Manager's email
Raising Request
Time & Date
Implementation
Change type

Brief description

Reason
Change

Old Status

New Status
Nguyễn Quán Sỹ
synq1@vpbank.com.vn
20481
Phòng Bank-core Service
Lê Hồng Hà
halh@vpbank.com.vn
01 DEC 2018 15h00
01 DEC 2018 15h00
Normal Non-developed

DEV: Convert base routine to use way4id

DEV: Convert base routine to use way4id

DEV: Convert base routine to use way4id

DEV: Convert base routine to use way4id

 Nguyen Van A
anv5@vpbank.com.vn
0909090909
Security Dept
Attach approval email of Dept/Center/Division Head here Nguyen Hong Nam
Namnh@vpbank.com.vn
20 Feb 2017 15h00
25 Feb 2017 20h00
Choose a value from drop box Operational
Impact level
No. Criteria Question
Critical
1 Downtime How long is service downtime violating SLA ?
2 Type of Customer Who are impacted customers?
3 Number of Customer How many customers are impacted?
Normal
4 Test before implementation Was this change tested before going live?
5 Test after implementation Will this change be tested after going live?
6 Area What are impacted areas?
7 Roll back How long is the rollback time?
8 Backup Is there a backup plan?
9 Architecture Does this change impact to architecture?
10 Security Does this change impact to security?
11 SLA Does this change impact to SLA?
12 Number of Service How many services are impacted?
13 Type of Service
Which services are impacted?
Which services are impacted?
Which services are impacted?
 2.2
Answer Attachment Point
1
0min 1
Internal Normal 1
0 1
2.2
UAT Attach Test Records here 3
Partly Attach Test Records here 3
Whole bank 5
00min<=RB<05min 1
Yes 1
No Attach EA confirmation (if any) here 1
No Attach security confirmation (if any) here 1
No Attach new SLA (if any) here 1
<1 (Only some parts of 1 service) 1
5
All Copy this row if there are other services impacted 5
Mobile Banking 3
Others 1
Choose an answer from drop box
Choose an answer from drop box
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 Task Description Starting
Time & Date
Notice before Notifying to the relevant parties through
list of MB05-sheet's emails 14:00
implementation
routines had saved in
/SHARE/BACKUP.ROUTINE folder 14:05
Backup 1 automatically
Backup 2 14:05
Backup 3
Backup Backup 4
Backup 5
Backup 6
Backup 7
Backup 8
Backup 9

edit routine
S.INT.CLR.IO.MAKE.FILE.VN: 13:30
thuc hien khong xu ly khi #003 cua
dien vietinbank khac 101001 theo
block comment:
*20180827-THUCNV1-TTF-10562-S
Step 1 *20180827-THUCNV1-TTF-10562-E

create routine VPB.AUTH.TRA.SOAT.VI 14:00

thực hiện tạo điện tra soát khi lập từ T24
Step 2 đối với điện đi VTB

routine VPB.AUTH.TRA.SOAT.VI gan

vao version 14:20
+ VPB.FT.TS,VPB
Step 3 + VPB.FT.TS,VPB.HO
Implementation
tạo màn hình DCV VietinBank :
FUNDS.TRANSFER,VIETIN.OUT.VPB. 14:40
DCV gắn vào TAB
Step 4 VPB.TAB.FT.DCV.DOMESTIC
create record:
FT.TXN.TYPE.CONDITION: 14:50
Step 5 BCVI

edit routine :
VPB.CHECKVERSION.DCV,
15:00
V.INT.CLR.MSG.OUT.VN,V.INT.CLR.V
ALID.FLD.VN,V.INT.CLR.VALID.FLD.
Step 6 VN
bổ sung tham số version DCV VIETIN
vào bản ghi: VPB.PARAMETER, 15:10
Step 7 FT.DCV
 Step 8 14:25
Step 9 14:30
Test 1 Kiểm tra màn hình DCV 14:30
Test 2
Test 3
Test 4
Test after
Test 5
Implementation
Test 6
Test 7
Test 8
Test 9
Notice after Notifying to the relevant parties through
list of MB05-sheet's emails 14:45
implementation

Final result of
implementation
Attach evidences of Test after Implementation (such as capturing the screens)
 Plan
Ending
Implementer Supervisor
Time & Date

14:05 Nguyễn Văn Thức Ductm6

14:30 Nguyễn Văn Thức Ductm6

14:30 Nguyễn Văn Thức Ductm6

14:00 Nguyễn Văn Thức Ductm6

14:20 Nguyễn Văn Thức Ductm6

14:40 Nguyễn Văn Thức Ductm6

14:50 Nguyễn Văn Thức Ductm6

15:00 Nguyễn Văn Thức Ductm6

15:10 Nguyễn Văn Thức Ductm6

15:20 Nguyễn Văn Thức Ductm6

14:30 Synq1 Ductm6
14:35 Synq1 Ductm6
14:45 Synq1 Ductm6

15:05 Nguyễn Văn Thức Ductm6

Rollback condition (Ghi rõ nguyên nhân dẫn đến rollback)

Task Description Starting

Time & Date
Notice before Notifying to the relevant parties through
list of MB05-sheet's emails 15:30
rollback

edit routine
15:35
S.INT.CLR.IO.MAKE.FILE.VN:
remove block comment:
*20180827-THUCNV1-TTF-10562-S
Step 1 *20180827-THUCNV1-TTF-10562-E
Rollback Step 2 15:37
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Test 1 Kiểm tra màn hình DCV 15:38
Test 2
Test 3
Test 4
Test after rollback Test 5
Test 6
Test 7
Test 8
Test 9
Notifying to the relevant parties through
list of MB05-sheet's emails 15:38
Notice after rollback

Final result of
rollback
Attach evidences of Test after rollback (such as capturing the screens)
 Plan
Ending
Implementer Supervisor
Time & Date

15:35 Nguyễn Văn Thức Ductm6

15:37 Nguyễn Văn Thức Ductm6

15:38 Nguyễn Văn Thức Ductm6

15:40 Nguyễn Văn Thức Ductm6

15:40 Nguyễn Văn Thức Ductm6

No Name Title Email Handphone
Requester AM/BA/SA/ITPM
Approver Head of Dept/Center
Sergey Head of IT operations sergeykuznetsov@vpbank.com.vn
CCR Team CCR it-change@vpbank.com.vn
it-sd Team SD it-sd@vpbank.com.vn
24/7 Team 247 it-247@vpbank.com.vn
Release Team Release it-release@vpbank.com.vn
 No. Evidence

System/Service 1

System/Service 2

System/Service 3

System/Service 4

System/Service 5

System/Service 6

System/Service 7

System/Service 8

System/Service 9

Impacted System/Service Owners (Signature and Full Name)

 Time of getting evidence
Implementer
(Date & Time)

Implementer (Signature and Full Name)

Requester (Signature and Full Name)

Request Approver (Signature and Full Name)

 NOT FILL IN THIS SHEET. FOR CHANGE MANA
Result

Final conclusion

Approval level Comment

CEO

CIO

IT Ops Head

Change Dept Head

Evaluation of Change team

Level of Approval

Point of Impact level 2.2

Change kind Normal

Impact level
No. Criteria Question

1 Downtime How long is downtime?

2 Type of Customer Who are impacted customers?

3 Number of Customer How many customers are impacted?

Test before
4 Was this change tested before going live?
implementation

Test after
5 Will this change be tested after going live?
implementation

6 Area What are impacted areas?

7 Roll back How long is the rollback time?

8 Backup Is there a backup plan?

9 Type of Service Which services are impacted?

9 Type of Service Which services are impacted?

10 Number of Service How many services are impacted?

11 Architecture Does this change impact to architecture?

12 Security Does this change impact to security?

13 SLA Does this change impact to SLA?

Which percentage of incident caused by

14 Incident of Service changes of this service?

Incident of Which percentage of incident caused by

15 implementing team changes of this implementing team?
ET. FOR CHANGE MANAGEMENT ONLY
Attach Incident document here

Attach approval email (if any)

Comment Approved? in this column

N/A

Yes

Yes

Yes

2.2
Normal

Change kind
Project Emergency Normal Standard
Very High (4.8 - 5) IT Ops Center IT Ops Center
CEO CIO Head Head

High (4.5 - 4.79) IT Ops Center Change Dept Change Dept

CIO Head Head Head

Medium (3 - 4.49) Change Dept Change Dept Change Dept

CIO Head Head Head

Low (1 - 2.99) IT Ops Center Change Dept Change Dept Change Dept
Head Head Head Head
 Value Point Requester CCR Point
0min 1
00min<=DT<05min 2
05min<=DT<15min 3
15min<=DT<30min 4
30min<=DT 5
Internal Normal 1
External Normal 2
Internal VIP 3
External VIP 4
All types 5
0 1
0<n<10 2
10<=n<100 3
100<=n<500 4
500<=n 5
SIT, UAT & Performance (or Evidence o 1
SIT & UAT 2
UAT 3
SIT (or Tested on Test environment) 4
No 5
Fully 1
Partly 3
No 5
1 department 1
From 2 departments in 1 branch 2
From 2 branches in 1 region 3
From 2 regions 4
Whole bank 5
00min<=RB<05min 1
05min<=RB<15min 2
15min<=RB<30min 3
30min<=RB 4
No rollback plan 5
Yes 1
No 5
All 5
T24 4
WAY4 4
I2B 4
OCB 4
LDAP 4
EbankUtil 4
RRT 4
FinnOne 4
CITAD 4
Mobile Banking 3
B2B 3
VPN 3
Alfresco 3
BIDV payment 3
Vietinbank payment 3
VCB payment 3
SWIFT payment 3
Interbank Clearing payment 3
Others 1
<1 (Only some parts of 1 service) 1
1 2
2-5 3
>5 4
All 5
Yes 5
No 1
Yes 5
No 1
No 1
Update to existing SLAs 3
New SLA 5
00%<=IS<20% 1
20%<=IS<40% 2
40%<=IS<60% 3
60%<=IS<80% 4
80%<=IS 5
00%<=IT<20% 1
20%<=IT<40% 2
40%<=IT<60% 3
60%<=IT<80% 4
80%<=IT 5
Choose a value from drop box

Choose a value of column

Approved from drop box

Choose a value of column

Approved from drop box

Choose a value of column

Approved from drop box

Choose a value of column

Approved from drop box

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