SUMMER INTERNSHIP

PROJECT

Birbal International
“Labour Satisfaction”

Submitted By: Vidit Gupta

BBA Semester 5
Section-G
Roll No.: 48
 Undertaking

I, Vidit Gupta student of Amity University undertake that the project

undertaken is solely for the purpose of research and in requirement for the
completion of the semester course at the programme.

The complete study has been done with all sincerity and honesty. No
information has been lifted from any sources without their legal consent. All the
sources have been mentioned wherever quoted and all the facts have been
supported by the relevant references.

All the information collected and published will therefore be used for studies
relating to the course and further upgradation of the knowledge and skills of the
fellow members.
 ACKNOWLEDGEMENT
The most pleasant part of any project is to
express gratitude and bestow honour towards all
those who directly or indirectly contributed to the
smooth flow of the project work and this being the
good opportunity; I don’t want to miss it.
Sincere acknowledgement are due foremost to
University, which endowed me with the
Amity University,
valuable opportunity to explore so interesting and a
critical topic as is the subject of the present report.
I thank my faculty guide Ms.Deepali Chopra for
her valuable inputs in the research and Ms.Swati
Mittal in helping with my “Labour
topic i.e “Labour
Satisfaction”
I also wish to express sincere gratitude to all the
respondents of the project without the kind of co-
operation of whom this work would not have been
possible.
As we know, company’s backbone is their manpower including all the
employees and the workers. Company should provide the best working
conditions and all the necessary facilities, so that workers can give their best
and help to achieve the goals and objective of the company. Therefore I have
taken “LABOUR SATISFACTION” as my topic of research.

Objective of the study

To examine whether the workers of the company are satisfied with the working
conditions and the facilities provided by the company or not. The level of satisfaction among
them.

Limitations

• Size of sample survey has been small and limited.

• There are many things and factors which has not taken been into account.

• As we know labor is bit uneducated, therefore there was a interaction problem and
analysis may not be so accurate.
Table of Content
 Introduction To The Garment Industry

The garments industry in India is one of the best in the world. An extremely well organized
sector, garment manufacturers, exporters, suppliers, stockiest and wholesalers are the gateway to
an extremely enterprising clothing and apparel industry in India. There are numerous garments
exporters, garments manufacturers; readymade garments exporters etc. both in the small scale as
well as large scale.

During April-December 2005-2006, textile exports were recorded as US $ 9735.2 million

(Rs.440179.4 million), of which ready made garments comprised nearly 40%. Interestingly,
almost ¼ of India's total exports goes to the USA.

Indian readymade garments and textiles are extremely popular the world over. In fact, exports of
readymade garments registered a 6.4% increase in dollar terms and an 11.6% increase in rupee
terms during the period April-December 2005-2006, despite a sluggish growth in income both at
home and abroad. Indian Garment export growth during April-June 1998 for woolen ready made
garments was a phenomenal 150%, for ready made garments made of silk it was 58%, and for
other ready made garments it was 39%, in dollar terms.

Today, garments exports from India have made inroads into the international market for their
durability, quality and beauty. One of the reasons for the economical pricing of India's ready
made garments and apparels is the availability of highly skilled, cheap labor in the country. The
superiority of India's Garment Industry has been acknowledged in the National Textile Policy
(NTP) of India 2000. Having realized the tremendous growth potential of this sector there is a
proposal in the NTP for taking the Indian Garment Industry out of the SSI reservation list.
 S.W.O.T Analysis Of Industry

Strengths-

• In 2005, removal of quota restrictions to give a major boost.

• Export target in textiles at USD 50 Billion by 2010.

• Low per capita consumption in India (2.8 vs. Global average of 6.8).

• Cost competitiveness.

Weaknesses-

• Fragmented Industry

• Effect of Historical Government Policies.

• Technological Obsolescence.
Opportunities-

• Indian companies need to focus on Product Development.

• Increase use of CAD to develop designing capabilities.

• Investing in Trend Forecasting to enable the growth of industry.

Threats-

• Competition in Domestic Market.

• Need to improve the Working conditions of the people who are involved in this
profession.

• Need to revamp Consumer Consciousness.

 Birbal International

Birbal International makes clothing kids enjoy; colorful, light hearted clothes for kids aged 12
months to 14 years that are easy, comfortable and fun to wear. They offer parents practical,
quality choices at affordable prices that let them indulge themselves and their children. The core
range consists of effervescent kid clothes for everyday, supported by party dresses for special
occasions and funky bottoms.

Then there are exotic denims with lovely enzyme washes that give the garment a totally amazing
look. Their denims are sourced from state-of-art mills and the fabric weight and type varies
according to the type of garment.

There is a lot more like super-combed single jerseys that they source to make
the T-shirts and tops in vibrant colors and latest chest print techniques. The
wash technique is the latest so as to give a level of hand-feel best suited to a
child's sensitive skin.
 Birbal International

Establishment

Birbal International is one of the most reputed Indian Government recognized manufacturer
exporters of readymade garments.

Thirty years back the owner, Mr. Surender Gupta started his business in the domestic market and
specialized themselves in Kids wear. Their brand names “MONKEYHOUZE” and
“STANDOUT” became well known brands in the domestic market and their clientele included
the best known showrooms of cosmopolitan cities of Mumbai, Delhi, Chennai, Bangalore and
Hyderabad.

In1991, they entered the export market with a humble beginning and by the sheer determination
and hard work, were able to establish themselves within a very short period. Since then, their
brand “KID SALOR” has become a house hold name in many countries in Middle East.

Their export division is now fully established and is firmly entrenched in the export market. This
has been made possible due to diligence, hard work and the quality control measures adopted by
them.
Birbal’s Vision

Expand penetration is Garment Exports to USA & Europe. Touch USD10 million marks in next 2
years. Servicing esteemed clientele with a Product Mix of Innovation, Design & High Quality.

Birbal’s Strength

Sound and strong Financial Position. Huge Infrastructure. Cost Leader - offering same product as
of its peers but in fine Mill Made Quality Fabrics as against Power loom quality which is
commonly used, this too at lower Prices. This made possible because of the fabric availability at
most reasonable rates because of the old & long term associations with Textile Mills and huge
consumption of fabrics. DENIMS – Core strength, offering Denim Products at rock Bottom
Prices. Rich Resources of Fabrics, accessories and processing. Have strong Vendor and supplier
relationships. Enjoy goodwill and name of repute much above its peer group. Can conduct any
type of Sampling and at any level with no reservations and limitations of cost & investment
involved. Very Strong and Innovative Sampling Department. equipped with all latest Tools of
sampling. Fashion House – all latest styling in touch with International Trend & Vogue.
Qualified Team of Designers working in close touch with Global fashion Industry and its
forecasts. Follower of Total Quality Management (TQM).
 Birbal’s Infrastructure

OPERATIONAL SETUP

Though company is specialize in Kids wear but the company can meet the customized needs of
the esteemed clients. They have highly skilled professionals on their rolls, fabric selectors,
designers, pattern masters, cutters and garment fabricators, who are capable of producing
excellent results.

There are separate departments for designing,

Cutting, fabrication, embroidery works, finishing and packaging. All the operations right from
cutting till packing are done under one roof within two premises under the expert supervision of
highly skilled staff. More so, controllers check the quality of each and every piece of dresses at
all stages of production and ensure that there is no relaxation till shipment finally moves out.
Embroidery Machines
Company have two latest technology embroidery units equipped with several multi head
computerized embroidery machines, which are capable of producing 5,000 pieces per day.
Machinery includes latest models from

• Ramson-veit

• Tajima

• Barudan

• Zuki

Dry-Cleaning
Company has latest technology with fully automatic dry cleaning machines imported from Italy.
This machine has a capacity of 24 kg with each cycle of 40 minutes. The machines runs on
perkolene and after each cycle, the garments are thoroughly dry-cleaned and fully dried up.
Finishing Department

Company has both Indian and foreign made machines. Their finishing unit is equipped Ramson-
veit having 36 vacuum suction tables with steam irons and electric and diesel operated boilers for
steam generation. The entire unit has been provided with alternate source of electric energy like
generators to ensure non-stop functioning.
 No. Of
Sl. No. Description
M/Cs
1 Barudan Multi head Computerized Embroidery M/C-20 Heads 2
2 Barudan Multi head Computerized Embroidery M/C-4 Heads 2
3 Tajima Multi head Computerized Embroidery M/C-18 Heads 3
4 Tajima Multi head Computerized Embroidery M/C-12 Heads 1
5 Tajima Multi head Computerized Embroidery M/C-2 Heads 1
6 Automatic Dry-Cleaning Machine 1
7 Hydro 15” machine 1
8 Ramsons Vacuum Ironing Suction System 44
9 Thread Sucking Machine 2
10 Industrial Type Stain Removing M/C 1
11 JUKI Bar Tacking M/C with Stand Table & Motor 2
12 JUKI Button Hole M/C Complete Set 3
13 Button Sewing Lockstitch M/C with Standard Accessories JUKI LK- 1
1903SS-304/ MC-590-3K
14 JUKI Button & Rivit attaching Machine 2
15 Three Needle Chain Stitch Machine Complete Set JUKI MF-7605U- 1
UO3-856
16 Pagasus Model W652-13-2X4 Double Needle Five Thread Over Lock 1
Machine With Stand Table & Motor
17 Pagasus Model M652-13-2X4 Double Needle Four Thread Over Lock 1
Machine With Stand Table & Motor
18 Mehala MT 1150 Single Needle Auto Oil Lubricated High Speed 400
Industrial Sewing M/C With Complete Set
19 JUKI Model DDL-553 Single Needle Lock Stitch Machine with Stand 5
Table & Motor
20 Two Needle Lock Stitch Machine Model No. JUKI – LH-3168SF 1
21 Industrial Sewing Machine KANSAI Special Belt Making Machine 1
Model No. DLR 15089 (Jeans)
22 Power Operated Straight Knife Cloth Cutting 10
23 Feed of the Arm Machine JUKI MS-1190MF (Jeans) 1
24 Hashima Model HPM-600P-Compact Fusing Press 1
25 MG-037-2000 Variomat 1 Topf A1-003 Holzkiste Fur Machine 037 1
Stone Pressing Machine
26 Labeling M/C 2253 Sl. 58503294 7
 S.W.O.T Analysis Of The Company

Strength-

• Strong financial position.

• Huge infrastructure.

• Can handle any type of sampling.

Weaknesses-

• Strong competition from other companies.

• Limited buyers can lead to problem in future run.

Opportunities-

• More growth potential in women's market and overseas.

• Should increase the production for more buyers.

Threats-

• Cost of production and cost of labor remain issues.

• Outside competition and outsourcing issues.
 Fabrics Used For The Manufacturing Of Garments

(As per the Birbal International Products)

Core strength DENIMS – both Open End & Ring Spun (Rs.80-100 per meter)

Plain Denims

Silk Denims

Fancy Denims

Blotched Denims

All kinds of MILL MADE & Power loom Fabrics:

Cottons – (Rs. 30-80 per meter)

Solids

Jacquard

Check & Stripes

Prints

Fancy Textures

Pure Silks – (Rs. 100-300 per meter)

Silk Sateen

Plain silks
Man Made –

Polyester (Rs. 20-40 per meter)

Georgette (Rs. 30-60 per meter)

Viscos (Rs. 20-50 per meter)

Chiffons (Rs. 100-200 (Pure) , Rs.20-50 (Art) per meter)

Limitations Silk (Rs. 100-200 per meter)

Knits – (Rs. 175-250 per kg)

Single Jersey

Ribs

Pique etc. in cotton & blends.

Raw M ate
Products Manufactured And Exported By The Company

Basic Shirt -
Poplin Shirt with Poplin Shirt with
Madras Checks
Enzyme Wash Print

Micro Polycot Denim Jamaicans

Tee with Print Shorts With Stripes
 Denim Skirts
Denim Jamaicans With Rhinestones
With Print
Denim Pants

Micro Polycot Pants

Micro Polycot Pants - Black Micro Polycot Pants
- Rust
 THE FACTORIES ACT 1948

INTRODUCTION

The law relating to the regulation of labour employed in factories in India was embodied in The
Factories Act, 1934. It was amended several times but its general framework remained
unchanged. Application of this Act revealed a number of defects and weaknesses which
hampered effective administration. In the meanwhile industrial activities in the country grew to a
very large extent and it became essential to overhaul the Factories law. To achieve this objective
the Factories Bill was introduced in the Legislature.

STATEMENT OF OBJECTS AND REASONS

The existing law relating to the regulation of labour employed in factories in India is embodied in
the Factories Act, 1934. Experience of the working of the Act has revealed a number of defects
and weaknesses which hamper effective administration. Although the act has been amended in
certain respects in a piecemeal fashion whenever some particular aspect of labour safety or
welfare assumed urgent importance, the general framework has remained unchanged. The
provisions for the safety, health and welfare of workers are generally found to be inadequate and
unsatisfactory and even such protection as is provided does not extent to the large mass of
workers employed in work places not covered by the Act. In view of tile large and growing
industrial activities in the country, a radical overhauling of the Factories law is essentially called
for and cannot be delayed.
The proposed legislation differs materially from the existing law in several respects. Some of the
important features are herein mentioned. Under the definition of "Factory" in the Act of 1934,
several undertakings are excluded from its scope but it is essential that important basic provisions
relating to health, working hours, holidays lighting and ventilation, should be extended to all
workplaces in view of the unsatisfactory state of affairs now prevailing in unregulated factories.
Further, the present distinction between seasonal and perennial factories which has little
justification has been done away with. The minimum age of employment for children has been
raised from 12 to 13 and their working hours reduced from 5 to 4 ½ with powers to Provincial
Governments to prescribe even a higher minimum age for employment in hazardous
undertakings.

The present Act is very general in character and leaves too much to the rule-making powers of
the Provincial Governments. While some of them do have rules of varying stringency, the
position on the whole is not quite satisfactory. This defect is sought to be remedied by laying
down clearly in the Bill itself the minimum requirements regarding health (cleanliness,
ventilation and temperature, dangerous dusts and fumes, lighting and control of glare, etc.) safety
(eye protection, control of explosive and inflammable dusts, etc.), and general welfare of workers
(washing facilities, first-aid, canteens, shelter rooms, crèches, etc.) amplified where necessary, by
rules and regulations to be prescribed by Provincial Governments.

Further, the present Act leaves important and complex points to the discretion of Inspectors
placing heavy responsibility on them. In view of the specialized, and hazardous nature of the
processes employed in the factories it is too much to expect Inspectors to possess an expert
knowledge of all these matters. The detailed provisions contained in the Bill will go a long way
in lightening their burden.
 THE FACTORIES ACT 1948

Sections Details

PREAMBLE

1 SHORT TITLE, EXTENT AND COMMENCEMENT

2 INTERPRETATION

3 REFERENCES TO TIME OF DAY

4 POWER TO DECLARE DIFFERENT DEPARTMENTS TO BE

SEPARATE FACTORIES FOR TWO OR MORE FACTORIES TO
BE A SINGLE FACTORY

5 POWER TO EXEMPT DURING PUBLIC EMERGENCY

6 APPROVAL, LICENSING AND REGISTRATION OF FACTORIES

7 NOTICE BY OCCUPIER

7A GENERAL DUTIES OF THE OCCUPIER

7B GENERAL DUTIES OF MANUFACTURES, ETC., AS REGARDS

ARTICLES AND SUBSTANCES FOR USE IN FACTORIES

8 INSPECTORS

9 POWERS OF INSPECTORS

10 CERTIFYING SURGEONS

11 CLEANLINESS

12 DISPOSAL OF WASTES AND EFFLUENTS

13 VENTILATION AND TEMPERATURE

14 DUST AND FUME

15 ARTIFICIAL HUMIDIFICATION

16 OVERCROWDING

17 LIGHTING

18 DRINKING WATER

19 LATRINES AND URINALS

20 SPITTOONS

21 FENCING OF MACHINERY

22 WORK ON OR NEAR MACHINERY IN MOTION

23 EMPLOYMENT OF YOUNG PERSONS ON DANGEROUS

MACHINES

24 STRIKIG GEAR AND DEVICES FOR CUTTING OFF POWER

25 SELF-ACTING MACHINES

26 CASING OF NEW MACHINERY

27 PROHIBITION OF EMPLOYMENT OF WOMEN AND CHILDREN

NEAR COTTON-OPENERS

28 HOISTS AND LIFTS

29 LIFTING MACHINES, CHAINS, ROPES AND LIFTING TACKLES

30 REVOLVING MACHINERY

31 PRESSURE PLANT

32 FLOORS, STAIRS AND MEANS OF ACCESS

33 PITS, SUMPS, OPENINGS IN FLOORS, ETC.

34 EXCESSIVE WEIGHTS

35 PROTECTION OF EYES

36 PRECAUTIONS AGAINST DANGEROUS FUMES, GASES, ETC.

36A PRECAUTIONS REGARDING THE USE OF PORTABLE

ELECTRIC LIGHT

37 EXPLOSIVE OR INFLAMMABLE DUST, GAS, ETC.

38 PRECAUTIONS IN CASE OF FIRE

39 POWER TO REQUIRE SPECIFICATIONS OF DEFECTIVE PARTS

OR TESTS OF STABILITY

40 SAFETY OF BUILDINGS AND MACHINERY

40A MAINTENANCE OF BUILDINGS

40B SAFETY OFFICERS

41 POWER TO MAKE RULE TO SUPPLEMENT THIS CHAPTER

41A CONSTITUTION OF SITE APPRAISAL COMMITTEES

41B COMPULSORY DISCLOSURE OF INFORMATION BY THE

OCCUPIER

41C SPECIFIC RESPONSIBILITY OF THE OCCUPIER IN RELATION

TO HAZARDOUS PROCESSES

41D POWER TO CENTRAL GOVERNMENT TO APPOINT INQUIRY

COMMITTEE

41E EMERGENCY STANDARDS

41F PERMISSIBLE LIMITS OF EXPOSURE OF CHEMICAL AND

TOXIC SUBSTANCES

41G WORKERS' PARTICIPATION IN SAFETY MANAGEMENT

41H RIGHT OF WORKERS TO WARN ABOUT IMMINENT DANGER

42 WASHING FACILITIES

43 FACILITIES FOR STORING AND DRYING CLOTHING

44 FACILITIES FOR SITTING

45 FIRST AID APPLIANCES

46 CANTEENS

47 SHELTERS, REST ROOMS AND LUNCH ROOMS

48 CRECHES

49 WELFARE OFFICERS

50 POWER TO MAKE RULES TO SUPPLEMENT THIS CHAPTER

51 WEEKLY HOLIDAYS

53 COMPENSATORY HOLIDAYS

54 DAILY HOURS

55 INTERVALS FOR REST

56 SPREADOVER

57 NIGHT SHIFTS

58 PROHIBITION OF OVERLEAPPING SHIFTS

59 EXTRA WAGES FOR OVERTIME

60 RESTRICTION ON DOUBLE EMPLOYMENT

61 NOTICE OF PERIODS OF WORK FOR ADULTS

62 REGISTER OF ADULT WORKERS

63 HOURS OF WORK TO CORRESPOND WITH NOTICE UNDER

SECTION 61 AND REGISTER UNDER SECTION 62

64 POWER TO MAKE EXEMPTING RULES

65 POWER TO MAKE EXEMPTING ORDERS

66 FURTHER RESTRICTIONS ON EMPLOYMENT OF WOMEN

67 PROHIBITION OF EMPLOYMENT OF YOUNG CHILDREN

68 NON-ADULT WORKERS TO CARRY TOKENS

69 CERTIFICATES OF FITNESS

70 EFFECT OF CERTIFICATE OF FITNESS GRANTED TO

ADOLESCENT

71 WORKING HOURS FOR CHILDREN

72 NOTICE OF PERIODS OF WORK FOR CHILDREN

73 REGISTER OF CHILD WORKERS

74 HOURS OF WORK TO CORRESPOND WITH NOTICE UNDER

SECTION 72 AND REGISTER UNDER SECTION 73

75 POWER TO REQUIRE MEDICAL EXAMINATION

76 POWER TO MAKE RULES

77 CERTAIN OTHER PROVISIONS OF LAW NOT BARRED

78 APPLICATION OF CHAPTER

79 ANNUAL LEAVE WITH WAGES

80 WAGES DURING LEAVE PERIOD

81 PAYMENT IN ADVANCE IN CERTAIN CASES

82 MODE OF RECOVERY OF UNPAID WAGES

83 POWER TO MAKE RULES

84 POWERS TO EXEMPT FACTORIES

85 POWER TO APPLY THE ACT TO CERTAIN PREMISES

86 POWER TO EXEMPT PUBLIC INSTITUTIONS

87 DANGEROUS OPERATIONS

87A POWER TO PROHIBIT EMPLOYMENT ON ACCOUNT OF

SERIOUS HAZARD

88 NOTICE OF CERTAIN ACCIDENTS

88A NOTICE OF CERTAIN DANGEROUS OCCURRENCES

89 NOTICE OF CERTAIN DISEASES

90 POWER TO DIRECT ENQUIRY INTO CASES OF ACCIDENT OR

DISEASE

91 POWER TO TAKE SAMPLES

91A SAFETY AND OCCUPATIONAL HEALTH SURVEYS

92 GENERAL PENALTY FOR OFFENCES

93 LIABILITY OF OWNER OF PREMISES IN CERTAIN

CIRCUMSTANCES

94 ENHANCED PENALTY AFTER PREVIOUS CONVICTION

95 PENALTY FOR OBSTRUCTING INSPECTOR

96 PENALTY FOR WRONGFULLY DISCLOSING RESULTS OF

 ANALYSIS UNDER SECTION 91

96A PENALTY FOR CONTRAVENTION OF THE PROVISIONS OF

SECTIONS 41B, 41C AND 41H

97 OFFENCES BY WORKERS

98 PENALTY FOR USING FALSE CERTIFICATE OF FITNESS

99 PENALTY FOR PERMITTING DOUBLE EMPLOYMENT OF CHILD

100 DETERMINATION OF OCCUPIER IN CERTAIN CASES

101 EXEMPTION OF OCCUPIER OR MANAGER FROM LIABILITY IN

CERTAIN CASES

102 POWER OF COURT TO MAKE ORDERS

103 PRESUMPTION AS TO EMPLOYMENT

104 ONUS AS TO AGE

104A ONUS OF PROVING LIMITS OF WHAT IS PRACTICABLE, ETC.

105 COGNIZANCE OF OFFENCES

106 LIMITATION OF PROSECUTIONS

106A JURISDICTION OF A COURT FOR ENTERTAINING

PROCEEDINGS, ETC., FOR OFFENCE

107 APPEALS

108 DISPLAY OF NOTICES

109 SERVICE OF NOTICE

110 RETURNS

111 OBLIGATIONS OF WORKERS

111A RIGHT OF WORKERS, ETC.

112 GENERAL POWER TO MAKE RULES

113 POWERS OF CENTRE TO GIVE DIRECTIONS

114 NO CHANGE FOR FACILITIES AND CONVENIENCES

115 PUBLICATION OF RULES

 116 APPLICATION OF ACT TO GOVERNMENT FACTORIES

117 PROTECTION OF PERSONS ACTING UNDER THIS ACT

118 RESTRICTION OF DISCLOSURE OF INFORMATION

118A RESTRICTION OF DISCLOSURE OF INFORMATION

119 ACT TO HAVE EFFECT NOTWITHSTANDING ANYTHING

CONTAINED IN ACT 37 OF 1970

120 REPEAL AND SAVINGS

SCHEDULES

SCHEDULE LIST OF INDUSTRIES INVOLVING HAZARDOUS PROCESSES

1

SCHEDULE PERMISSIBLE LEVELS OF CERTAIN CHEMICAL SUBSTANCES

2 IN WORK ENVIRONMENT

SCHEDULE LIST OF NOTIFIABLE DISEASES

3

MATERIALS AND METHODS

1. RESEARCH METHODOLOGY

The data can be of two types:

Primary Data- In primary data collection, you collect the data yourself using methods such as
interviews and questionnaires. The key point here is that the data you collect is unique to you and
your research and, until you publish, no one else has access to it.

Secondary Data- The data already available are called secondary data. To avoid duplicating
efforts, running up unnecessary costs and tiring the informants, it is recommended wherever
possible to rely on existing information (secondary data) .

Data collection tools:

 Primary Data- Data collection is through the filing up of questionnaires

by the workers.

Characteristics of the questionnaire framed:

• It is structured in nature as consistency had to be maintained. Therefore, the

presentation style and the wording had to be simpler in nature.
• The questions are framed in a simple and comprehensive manner, keeping in mind the
sample that is being studied.
• There is logical sequence that is being maintained and technical and vague terms are
avoided.
• The sample was briefed about the questionnaire in order to avoid any discrepancies or
misunderstanding.
• The questions are not very lengthy and are easy to understand.
The questionnaire contains DICHOTOMOUS questions i.e. an extreme form of the multiple
choice questions, which allows only two responses- Yes and No.

 Secondary Data- Project had included information from the secondary

sources like internet, business journals, and business magazines.

2. RESEARCH DESIGN

A research design is a plan of proposed research work.

It may be defined as the specification of the methods and procedures for acquiring the
information needed. It is a frame work or blueprint conducting the marketing research.

A good research design will ensure that the research project is conducted effectively and
efficiently.

Research designs can be classified as:

Exploratory research

a) Literature survey
b) Experience survey
c) Case study
d) Focus group

Conclusive research

a) Descriptive research
• Survey
• Observation

b) Experimental research
My research was a descriptive research.

Descriptive studies are undertaken, when the researcher is interested in knowing the opinions of
certain groups such as age, educational level, occupation or income.

My objective was to know, satisfaction among the labor for the company, Birbal International
and the facilities provided. So, I chose descriptive research.

Questionnaires were used to do the research.

3. SAMPLING METHODOLOGY

• Sampling Unit:

Sampling unit is who is to be surveyed.

A) Sampling universe: The sampling universe in my project consisted of labor.

• Sampling Technique:

The study included questionnaires and face to face interviews with the sample as described. It is
necessary to opt for this method as the study demands qualitative analysis as well which can best
be obtained by face to face interviews.

The procedure of sampling adopted during the course of project was Simple Random Sampling.

• Sampling Area:

The primary data was collected through survey that was systematically carried in Birbal
International. The responses of the respondents were recorded in the questionnaire prepared for
them through questionnaires with oral interpretation.
 • Sampling Size:

It means the total number of people which has been surveyed by the researcher.

The total sample consisted of 50 people.

Q.1 Labour employed on-

a) Time Wage Basis

b) Piece Rate Basis

Piece Rate
30%

Time Wage
70%

70% of the workers are employed on the time wage basis and others on piece rate basis. Workers
employed on time wage basis are considered more stable as compared to the piece rate basis.
Therefore this shows more stability of workers in the company.
Q.2 Are workers satisfied with the income they are getting-

80% of the workers are satisfied with the income they are getting. That means, Company has
employed labor on good rates which will ensure good availability of labor in course of time.
Q.3 Are workers satisfied with the working conditions-

Company is providing good working condition to the labor as 84% of the labor is satisfied. This
will help to labor to give their best and achieve the objective and goals of the company.
Q.4 Are labour happy with the hygiene factors-

Labor is also satisfied with the hygiene factors provided by the company.
Q.5 Is company providing medical facilities to workers-

40% of the labor is unsatisfied with the medical facilities provided by the company. This shows
company is not giving and ensuring medical treatment to workers, which can lead to lack of
safety among the workers. This will affect the efficiency of the labor.
Q.6 Are workers getting proper aid from the company for the work-

100% of workers agree that they are provided with proper aid from the company. It’s the great
thing for the company and will help them to increase the production.
Q.7 Are workers provided with safety measures-

92% of the labor is satisfied with the safety measures provided by the company. That means,
company is taking good care of the safety of their workers.
Q.8 Do labour have good relationship with their other workers and supervisors-

According to the survey, 84% of the labor has good relationship with other workers and
supervisors, which means there is a good coordination and integrity among all the workers and
department.
Q9. Does supervisor communicate, what is expected from workers-

96% of workers say that, there is a good communication between the labor and supervisor. This
will help them to generate good mutual understanding among them and give their best to the
company.
Q.10 Does supervisor clearly defines the work to labour-

94% of labor say, yes that the supervisor clearly defines the work to them. That means proper
direction is given to them.
Q.11 Do workers know where to report in case of any emergency-

42% of labor does not know where to report in case of emergency. Its really the main issue which
the company should see to it, otherwise in case fire or any miss happening, it will be really
difficult for the company to control the case.
Q.12 Are workers aware of all safety measures and how to use the equipments-

Only 34% of the workers are aware and know how to use the safety equipments. This is where
the company is lacking, if the labor is not aware and does not know how to use the equipments,
then what’s the use of having those safety measures. Company should teach the labor about the
safety measures, so that they can take some action at the time of any miss happening.
Q.13 Do the company listen to labor grievances-

60% of labor agrees that the company listen to their grievances. Company should see to it and
should take care of the needs of the labor.
Q.14 Is labour satisfied with the bonus they are getting-

68% of labor is not satisfied with the bonus provided by the company. If the company is earning
good profit, they should give good bonus to the labor, otherwise it may force them to leave the
company.
Q.15 Do company pay good for the nights and overtime-

80% say that company pays good for night shifts and overtime. Its really an honor and will
generate more enthusiasm among labor.
Q.16 Rate of the company on the scale of five in term of the satisfaction of the labour-

When the workers were asked to rate the company on the scale of ‘5’, in terms of satisfaction (‘5’
being the fully satisfied), majority of them rated ‘4’.This shows that maximum of the workers are
satisfied with the company and the facilities and the working conditions provided by the
company and are happy to be a part of the company.
 Findings

Question Wise

1) 70% of the workers are employed on the time wage basis and others on piece rate basis.
Workers employed on time wage basis are considered more stable as compared to the
piece rate basis. Therefore this shows more stability of workers in the company.

2) 80% of the workers are satisfied with the income they are getting. That means, Company
has employed labor on good rates which will ensure good availability of labor in course
of time.

3) Company is providing good working condition to the labor as 84% of the labor is
satisfied. This will help to labor to give their best and achieve the objective and goals of
the company.

4) Labor is also satisfied with the hygiene factors provided by the company.

5) 40% of the labor is unsatisfied with the medical facilities provided by the company. This
shows company is not giving and ensuring medical treatment to workers, which can lead
to lack of safety among the workers. This will effect the efficiency of the labor.
6) 100% of workers agree that they are provided with proper aid from the company. It’s the
great thing for the company and will help them to increase the production.

7) 92% of the labor is satisfied with the safety measures provided by the company. That
means, company is taking good care of the safety of their workers.

8) According to the survey, 84% of the labor has good relationship with other workers and
supervisors, which means there is a good coordination and integrity among all the
workers and department.

9) 96% of workers say that, there is a good communication between the labor and
supervisor. This will help them to generate good mutual understanding among them and
give their best to the company.

10) 94% of labor say, yes that the supervisor clearly defines the work to them. That means
proper direction is given to them.

11) 42% of labor does not know where to report in case of emergency. Its
really the main issue which the company should see to it, otherwise in case fire or any
miss happening, it will be really difficult for the company to control the case.

12) Only 34% of the workers are aware and know how to use the safety
equipments. This is where the company is lacking, if the labor is not aware and does not
know how to use the equipments, then what’s the use of having those safety measures.
 Company should teach the labor about the safety measures, so that they can take some
action at the time of any miss happening.

13) 60% of labor agrees that the company listen to their grievances. Company should see to it
and should take care of the needs of the labor.

14) 68% of labor is not satisfied with the bonus provided by the company. If the company is
earning good profit, they should give good bonus to the labor, otherwise it may force
them to leave the company.

15) 80% say that company pays good for night shifts and overtime. Its really an honor and
will generate more enthusiasm among labor.

16) When the workers were asked to rate the company on the scale of ‘5’, in
terms of satisfaction (‘5’ being the fully satisfied), majority of them rated ‘4’.This shows
that maximum of the workers are satisfied with the company and the facilities and the
working conditions provided by the company and are happy to be a part of the company.
 Conclusion

As we conducted the survey in Birbal International through questionnaire, we can say that, more
than 70% of the labor is satisfy with the company. Labor is very satisfied with the working
conditions provided by the company. Company is giving good salary to the workers and is
providing proper aid. There is a good relationship and understanding among the labor which
ensures high production and integration within the labor. Supervisor are clearly defining the work
to the labor, showing coordination in the company. Proper safety measures are there but workers
are less aware of all the measures and know less about using the equipments. For this. Company
should arrange for the awareness programs for the labor, to educate them in using the safety
equipments and proper instructions should be given to them, so that they can take quick action
and report to the correct person, in case of any miss happening.

Its really an honor for the company that labor is happy with the company and this shows that,
there will be more stability of labor and the company will go in long run.
Recommendation
 ANNEXURE

QUESTIONNAIRE

Name:
Age:
Sex:
o Male

o Female

Department:
Designation:

1) Are you employed on -

a) Time Wage Basis

b) Piece Rate Basis

2) Are you satisfied with the income you are getting?

a) Yes
b) No

3) Are you satisfied with the working conditions?

 a) Yes
b) No

4) Are you happy with the hygiene factors like company’s policies, status, etc.?

a) Yes
b) No

5) Is company providing you the medical facilities in course of time?

a) Yes
b) No

6) Are you getting proper aid from the company for the work?

a) Yes
b) No

7) Are you provided with the safety measures?

a) Yes
b) No

8) Do you have good relationship with your other workers and supervisors?

a) Yes
b) No
9) Does your supervisor communicate what is expected from you?

a) Yes
b) No

10) Does your supervisor clearly defines the work?

a) Yes
b) No

11) Do you know where to report in case of any emergency?

a) Yes
b) No

12) Are you aware of all the safety measures and how to use the equipments?

a) Yes
b) No

13) Does the company listen to your grievances?

a) Yes
b) No

14) Are you satisfied with the bonus given by the company?
 a) Yes
b) No

15) Does company pay you good for night shifts and overtime?

a) Yes
b) No

16) Rate your company in terms of the satisfaction on the scale of five-

Not Satisfied _1_ _2_ _3_ _4_ _5_ Satisfied

17) Any suggestion or request you will like to make to the company for any requirement or for
more good working condition?
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
 Bibliography

BOOKS REFFERED TO:

1. Tulsian’s Business Studies by Prof. (Dr) PC Tulsian

2. A Level Business Studies by Michael Barrat

MAGAZINES, JOURNALS & NEWSPAPERS REFERRED TO :

• Business World
• Outlook

INTERNET:

• www.google.com
• www.yahoo.com
• www.tradeindia.com
• www.birbalinternational.com
• www.wikipedia.com