Académique Documents
Professionnel Documents
Culture Documents
Objective
To be able to book a flight
Vocabulary
Airline (N)
I need to book a flight to Berlin next week. Which airline do you suggest I fly with?
The cheapest airline that flies to Germany is Lufthansa. It’s a German carrier.
Arrivals (N)
Jane, I’ll meet you in the arrivals lounge. I’ll be holding a sign to tell you I’m looking for you.
Board (V)
All passengers on Belle Air flight 2216 must go to the gate. The plane will begin boarding in 10
minutes.
Sir, this is your boarding pass. You will be boarding at gate 22 at 6.35.
Boarding time was changed due to a technical problem. We would like to apologize for the
delay.
We’d like to invite all our passengers flying in business class to start boarding.
I’m sorry, but your carry on is too heavy. You will have to check it.
Check in (V/N)
When you check in, you notify the airline you have arrived at the airport. They will take your
suitcase and give you a boarding pass. The area where you do this action is also called check-
in.
All passengers arriving from New York can pick up their luggage from carousel 4.
Customs (N)
Before you’re allowed to enter the country, you must go through customs where you will be
met by a customs officer. Here they will check if you’re bringing anything illegal into the
country such as firearms (guns), drugs or too much money and they will ask you if you “have
anything to declare?” If you’re not carrying anything that is forbidden, you should answer
“no.”
Delayed (Adj)
Ladies and gentlemen, this is an announcement that flight NZ245 has been delayed. Your new
departure time is 2.25.
Departures (N)
All passengers flying to Istanbul are kindly requested to go to the departures lounge.
Fragile (Adj)
Sometimes we carry things that are delicate or easily broken when we travel. A way of letting
the people handling our suitcases know is to mark it with a sticker saying fragile. This will show
them that they need to be a little more careful with your stuff.
Gate (N)
Can you tell me where flight AZ672 to New York departs from, please?
ID / Identification (N)
Liquids (N)
I’m sorry, but that is too big. Each container must not exceed (go over) 100ml.
Long-haul flight (N)
A flight that travels a long distance in one go for example a long-haul flight would be flying
from New York to Sydney.
I really don’t like long-haul flights and wished we had a stopover somewhere, but we really
need to get back on that day and we don’t have time.
On time (Adj)
When you are traveling and you want to check the status of your flight you can look at the
departures board. Here you will see all your flight information and if it says that your flight
number is on time then the plane will depart at the right time.
Two.
Stopover (N)
If you are traveling on a long-haul flight, you usually have to have a short stop in another
country first. This stop is called a stopover or a layover.
If you’re traveling from Europe to Australia, it’s recommended that you have a stopover either
in Los Angeles or Dubai because the flight is very long otherwise.
I tried looking for a flight online, but I couldn’t book it with my credit card.
You should visit the travel agent in the mall, she is very good and they have great offers
Visa (N)
Could you tell me if a person from Albania needs a visa to travel to Italy?
3 weeks.
No, you don’t require (need) a visa. Albanian citizens can travel up to 3 months without a visa
to any EU country.
The word bag/suitcase is countable, which means we can say many bags or 3 bags whereas
luggage is uncountable and it can mean either one bag or many. If you want to make the word
luggage plural, you would add the phrase ‘pieces of…’ in front of it.
If we want to wish someone a good flight or journey in English, we can also use the French
phrase “Bon voyage.” You can also say “Have a safe trip”
Speaking
At the check-in desk
Agent: Good afternoon! Where are you flying to today?
Agent: No, it’ll go straight through to Los Angeles. Here are your boarding passes – your flight
leaves from gate 15A and it’ll begin boarding at 3:20. Your seat number is 26E.
Dan: Thanks.
Agent: Yes, you do. Take off your hat and your shoes, too.
Agent: Please step back. Do you have anything in your pockets – keys, cell phone, loose
change?
When the alarm sounds, we say “the alarm went off.” To describe what caused the alarm to
sound, we say “set off” – for example, “My keys set off the alarm” or “My keys set off the
metal detector.”
On the plane
Flight attendant: Chicken or pasta?
Dan: Sorry?
Flight attendant: Coke, Diet Coke, Sprite, Orange, and Dr. Pepper.
Dan: Thanks.
Passport official: Thank you very much. Are you a tourist or here on business?
Passenger: I'm not sure. I have two bottles of whiskey. Do I need to declare that?
Passenger: Great.
Customs official: Have you brought any food into the country?
Checking in desk: As anyone you don't know asked you to take anything on the plane for
them?
Checking in desk: Have you have sole possession of all your luggage since you packed?
Checking in desk: Have you at any time left your luggage unattended while being in the
airport?
Checking in desk: Do you have any perishable food items in your bags or suitcases?
Checking in desk: That's good. Can you put your luggage here please
Suggested writing
Write a complaint letter
Examples
Example 1
Dear Sir/Madam,
[Reference: flight number]
I am writing to you in connection with the above flight on which I was booked to
travel on [date].
The flight was supposed to depart from [departure airport] at [time] and arrive at
[arrival airport] at [time], but it was [delayed by x hours].
Yours sincerely,
Example 2
Dear Sir/Madam
I have traveled with Oriental Airlines several times in the past five years. Normally,
I am very happy with the service. However, on August 14, 2014, I had an
unpleasant experience. This has been very upsetting for me, and I want to send
you a letter to give you the opportunity to respond.
This was not a scheduled trip. My mother unexpectedly passed away. I bought the
tickets at full price at the last minute to attend her funeral. I was to leave
Bangalore at 8:16 am and supposed to arrive in Mumbai. My flight number was
12345. I have enclosed a copy of my ticket for your reference.
Unfortunately, the flight was delayed for one and half hour. The reason I was given
was for “mechanical issues.” It was not related to the weather. As a result, this
flight delay prevented me from reaching my connected flight in Delhi to Mumbai but
coincidentally I got another flight at the moment to reach there but still had
reached late. I am very sad that I was unable to be there.
I am kindly asking that you please compensate me for the delay. I have enclosed a
self-address stamped envelopment for your convenience and let me know if you
require any related query.
Regards
Sanjay
Other type of letters
Dear Sir/ Madam,
(INTRODUCTION)
(MAIN BODY)
Firstly, the product I was given was not the model I had asked for. The new X-401 calculator
was demonstrated to me by the sales assistant, and I agreed to buy it. However, on unpacking
my purchase, I saw that I had been given the smaller X-201 model instead.
Furthermore, this calculator was much cheaper than the model I requested and paid for. It did
not have many of the features I needed and was much more basic than the one I was shown to
begin with.
To make matters worse, I was deeply offended by the behaviour of the sales assistant when I
went back to the shop to complain. He was not only impolite, but also unhelpful. He refused to
contact the manager when I asked to speak to him about the incident.
(CONCLUSION)
As you can imagine, I am extremely upset, I must insist on a full refund, in addition to a written
apology from the local manager, or else I shall be forced to take further action.
Yours faithfully,
Caroline Adams
ssadad
Yours sincerely,
sdfsd
Yours faithfully.