YANN MARTINEZ

6452 Bannister Ct. ♦ Frederick, MD 21701

240-575-8967 ♦ yann.martineza1@gmail.com

EDUCATION
University of Maryland Expected: May 2019
Robert H. Smith School of Business GPA: 3.35
Bachelor of Science, Marketing, Operations Management and Data Analytics

Frederick Community College Aug. 2015 – May 2017

Associate Degree, Business Administration GPA: 3.67

WORK EXPERIENCE
Barnes and Noble Frederick, MD
Bookseller/ Sales Associate July
2018 – Present
● Delivered superior customer service through attentiveness towards customer needs while maintaining a
positive, engaging personality
● Gained over 25 new Barnes and Noble members through memberships sold within 4 weeks
● Up-sold a variety of promotional store items to both increase and exceed store goals
● Organized and shelved merchandise throughout every store department while assisting customers in aisle
● Resolved any customer complaints, concerns, or questions concerning in-store merchandise or past store
experiences to ensure maximum customer satisfaction

Jersey Mike’s Subs Mt. Airy, MD

Shift/Closing Manager July 2016 – Aug. 2017
● Managed and coordinated 2-3 employees to clean up and prep restaurant for next workday
● Worked 20-30 hours a week handling cash and credit transactions, preparing, and serving food to guests
during rush hour weekdays and weekends
● Provided a high level of customer service to over 80 patrons a day
● Supervised and trained new employees and taught company policies and procedures while instituting a
diligent and positive work ethic

Chick-fil-A Frederick, MD
Cashier/Server May 2017 – Sept. 2017
● Handled cashier transactions and assisted with preparation and clean-up of foods
● Communicated with managers to anticipate store needs on a day-to-day basis
● Assisted patrons with speed and positivity

VOLUNTEER SERVICE
Phi Theta Kappa Leadership Project
June 2015
● Created and directed a National Park Set/Clean-up project for Monocacy Battlefield in the summer of
2015
● Coordinated with park staff and volunteers to trim paths, remove debris, and refurbish trails

EXTRACURRICULARS
Finance, Banking & Investment Society, Member Sept. 2017 – Present
● Participated in guest panels and assisted in evaluating future needs of such events.