Huawei Business Case Study Series

“Award-winning experience and a highly effective

operation”
Huawei Smart Hotel Solution Case Studies

http://enterprise.huawei.com/cn/
 Since the start of the 21st century, global economic integration and tourism has led

to rapid growth in the hospitality industry. The next 20 to 30 years is projected to be the

golden era for hospitality industry growth, especially in China. Along with the continued

development of the economy and steady per capita income improvement, by 2020 China will become

the largest traveling and tourism country, and China’s hotel industry will continue to

maintain about 15% growth rate for the next ten years.

With this rapid growth comes increased competition and guest expectations for continuous

improvement of hotel services. Hoteliers therefore need to raise service levels and improve

guest experiences to increase room occupancy rates, while keeping operating costs down and

continuing to enhance the hotel’s competitive status. Information management is an

important tool to help this and improve hotel operating efficiencies. Hoteliers face the

following key challenges:

1. How to use information management to enhance guest experiences and promote higher

occupancy rates in a highly competitive market.

2. How to reduce hotel network construction and operating costs, while enhancing the

hotel’s competitive edge through using the information management tool.

To answer these challenges, Huawei has a cost-effective, easy to deploy and maintain,

secure and green solution that also provides business expansion opportunities. The solution

is based on the full range of star products Huawei has exclusively designed for hoteliers,

including products for voice, broadband, security, wireless, surveillance, and mobile

applications. Huawei’s Smart Hotel solutions can carry voice, data, video, and other hotel

services through one IP based network, not only reducing the network construction and wiring

costs, but also maintaining good avenues for business expansion. The energy-saving design

of the entire network reduces the hotel network energy consumption and helps hoteliers build

smart and green hotels.

 Contents

Real-world examples of how Huawei’s Smart Hotel

solution supports the hospitality industry:

 Huawei built a secure all-IP network for Wuzhou Guest House, enhancing the core

competitiveness of the hotel

 Huawei provided multiple network integration and an IP-based network to support

Haobai Hotel

 Huawei’s wired and wireless network integration strengthened the competitiveness

of Guizhou Regal Hotel

 Huawei Helped LongWish Hotel build a reliable network

 Yancheng Guest house achieved top-ranking customer satisfaction status by virtue

of Huawei’s solution

 Huawei helped GuiYang Poly International Hotel build a reliable and secure network

 Huawei Helps TENGCHONG TAO Resort Build a World-Class Modern Luxury Hotel

 Other implementations of Huawei’s solution in the hospitality industry

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Huawei built a secure all-IP network for

Wuzhou Guest House, enhancing the core

competitiveness of the hotel

Shenzhen Wuzhou Guest House is the most

recognized hotel name in the city for

distinguished guests.Located in the beautiful

setting of CBD in Futian, it is accessible via

convenient local transportation. Furnished to

be a five-star hotel, the Wuzhou Guest House has

two main buildings with 334 guest rooms, 2

Chinese and 1 Western-style presidential suites,

2 garden suites, 6 executive suites and over 20 conference and dining halls of different

sizes to facilitate conferences and business events. The magnificent architecture and

uniquely artistic atmosphere never fails to greatly impress the guests.

Huawei helped Wuzhou Guest House to build reliable IP and voice communications networks to

support customers' growing business demand. The superior performance of Wi-Fi coverage

improves service and enhances guest’s satisfaction levels. The system was also specially

designed with security in mind to ensure the guests safety. In addition, the system is easy

to maintain and reduces the hotel's daily operating costs.

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Huawei provided multiple network integration and an IP-based

network to support Haobai Hotel

Jiangsu Jiangyin Haobai International

Hotel located in Jiangyin City of Jiangsu

Province is a business hotel of character,

built according to international luxury

hotel standards. Its geographical location

is superior and transportation is very

convenient. The Hotel incorporates a

post-modern architectural style blended

with high-tech that, when customers stay, it presents them with unique atmosphere and

experience.

With the implementation of Huawei Smart Hotel solution, all the business of Haobai

International Hotel (hotel, voice, and billing) have been switched to an unified IP-based

network, featuring easy maintenance and reducing the system's operation and maintenance

costs. At the same time the hotel has achieved unification of number allocation, billing

management, and networking, as well as an integrated business platform that achieves triple

integration of data, voice, and video. Later a development interface for hotel management

applications was created to provide more IP-based services and applications.

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Huawei’s wired and wireless integration

strengthened the competitiveness of

Guizhou Regal Hotel

Guizhou Regal Hotel, a luxury hotel ,designed for the needs of business and travel guests

from home and abroad, is an investment of Guizhou Airport Co. Ltd. The hotel offers an elegant

and luxurious environment as well as considerate and high-quality service making it the top

choice for business trips.

The Regal Hotel uses the Huawei S9300

high-level switches in the core layer to

ensure high business reliability with

wireless network access and distribution

throughout the 21-rooms. The S2300 switches on

each floor have a non-blocking switching

architecture that provides excellent system

performance and scalability to fully meet

future business expansion. The Regal Hotel

implemented the wireless solution so that customers can connect to the network multiple ways,

anywhere and anytime. In addition, this helped the Hotel enhance customer experience,

accelerate multi-service implementation, and farthest protect the hotel’s investment.

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Huawei Helped LongWish Hotel build a

reliable network

LongWish International Hotel is located in the

richest village in China, Huaxi Village, and

represents an important symbol for the modern

village in China. It is 328-meter high with 826

rooms distributed across 74-stories, is the

biggest hotel in China and ranks 15th in the world.

Huawei built office, guest room, surveillance,

and VOD networks for LongWish Hotel. The four

networks are based on an all-IP network to reduce

hotel maintenance costs, and the desktop gigabit

connection greatly improves the customer's Internet experience. The implementation of Huawei

Smart Hotel solution has consequently greatly improved the hotel’s operation efficiency

and customer experience, and promoted the hotel to a leading position in the luxury

hospitality market.

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Yancheng Guest hotel achieved top-ranking customer satisfaction

status by virtue of Huawei’s solution

Yancheng Guest Hotel is a luxury hotel, part of the Jinling Hotel group which was rated

"Global Hotel Group 50" by "HOTELS" magazine. Located in the central area of Yancheng

development zone, with

convenient traffic routes, it

has 353 guestrooms and suites,

all equipped with full

facilities. A multi-functional

conference hall, 14 meeting

halls, and some recreational

facilities are offered.

Huawei Smart Hotel solution provided an end-to-end IP voice solution based on an advanced

soft-switch platform which can rapidly deploy new IP business. All hotel business (business,

voice, and billing) is carried over unified IP-based networks, featuring easy maintenance

and reducing the system's operation and maintenance costs. At the same time it provided

unified number allocation, billing management, and networking as well as an integrated

business platform that achieves triple integration of data, voice, and video.

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Huawei helped GuiYang Poly International Hotel build a reliable

and secure network.

A luxury hotel managed by

Tianlun International Hotels,

features restaurants,

entertainment, hot springs,

healthcare, accommodation,

and conference services. The

hotel enjoys a verdant

landscape and is abundant with

hot spring sources — radiating the feeling of comfort and closeness to nature.

Huawei helped the hotel build a secure and speedy IP network. An Internet gateway —

Huawei USG firewall — was deployed to secure the hotel network. In the hotel core network,

Huawei NE40E-X3, an enterprise-class router, was deployed as the core router, to ensure

steady speed and reliability for all guest-room internet connections.

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Huawei Helps TENGCHONG TAO Resort Build a World-Class

Modern Luxury Hotel

In the competitive hotel industry

ICT can help hotels win new business.
The question is: How do you build a hotel with smart technology and sup
erior services?
TENGCHONG TAO Resort asks Huawei to find A Better Way.

TENGCHONG TAO Resort, Asia’s Largest Villa Resort and Spa

The Yunnan Tengchong TENGCHONG TAO Resort and Spa is a five-star villa and spa hotel designed

by one ot the world’s top architects. The resort occupies 640,000 square meters and includes

1,028 luxury villas, a hot springs spa, clubs, shopping centers, recreation areas, and a

celestial observatory. Hotel construction is divided into two phases: in phase one, 428

villas are scheduled for completion by 2013; in phase two, the 600 remaining villas are

scheduled for completion.

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Designing a Hotel Network for Long Distances Presents Many Challenges

The TENGCHONG TAO Resort is a typical resort hotel, with luxury villas, meeting rooms,

recreation centers, restaurants, office and shopping centers, and other functional areas

widely dispersed over a large campus. These areas require multiple network services such

as broadband Internet access, wireless communications, telephone services, VOD, video

conferencing, video surveillance, IPTV, information dissemination, and other guest services.

Business systems, such as Property Management System (PMS) software, banquet sales,

concierge, dispatch, and other applications must also be widely available for routine hotel

operations, as well as video surveillance and security services for the entire resort.

Basic network designs do not adequately address the demand for high-speed, high-bandwidth

services in resort networks. The hotel has requested assistance with these unique challenges:

 How to build a cost-effective network over long distances and widely dispersed areas?

 How to deliver a variety of guest and business services without the high cost of traditional

switched networks?

 Which networking system can best handle the diverse business requirements of modern

hotels?

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GPON + LSW Technologies Enable All-Services Access in All-in-One Network

The GPON + LSW solution from Huawei implements modern hotel features and services

economically and reliably by integrating multiple networks into a single, core IP network

that serves as the delivery system for all guest services and business applications.

Aware of the need for high-bandwidth services over widely dispersed areas, Huawei was first

to introduce Gigabit Passive Network (GPON) technology as a network solution for the hotel

industry. This solution deploys Fiber To The Home (FTTH) technology, widely deployed in

carrier networks, to alleviate the high costs and power supply problems associated with

networking over long distances. Huawei proposed this solution to optimize voice and data

services, including security surveillance and media streaming, to luxury villas with simple

deployment.

In all other campus areas, Huawei deploys a switched LAN (LSW) network to guarantee reliable

access to data-intensive business information and services. These switches are deployed at

dense access points for secure access to VoIP and other data services.

To meet the requirement for world-class services befitting a modern luxury hotel that are

distributed by a unified network, Huawei designed an all-IP nework infrastracture that

integrates wired, wireless, telephone, video conference, VOD, and IPTV services into an

All-In-One multi-service network, that can be accessed from different systems on the campus.

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Secure, Efficient, and Integrated High-Speed Optical Transmission

The resort uses high-speed optical fiber throughout the hotel and campus areas as the

transmission medium for voice and data services. Because villa areas are regionally dispersed

and provide no obvious aggregation points, Huawei utilizes GPON technology to implement Fiber

To The Home (FTTH) connections with villas. In GPON technology, an Optical Network Terminal

(ONT) device provides access to all available voice and data network services for the villa.

The ONT provides two POTS ports and four GE/FE auto-adapting Ethernet ports to support

high-performance Internet and HD video services. The ONT solution costs 50 percent less in

CAPEX than traditional switched solutions, in terms of equipment expense, consumes little

power (about as much power as a light switch), and does not require a separate power supply

for distances within 5 kilometers.

Three-layer switched networking is used for all other hotel areas to handle the diversified,

information-intensive requirements and traffic flows of hotel business applications,

services, and operations, including surveillance, where reliability and efficiency are

essential. Double-core and double-link networking ensure that the hotel intranet is stable

and reliable. The switch deploys firewall, IPS, NAC, and other safety components to guarantee

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network security.

These technologies establish a solid foundation for a modern campus-wide network with the

flexibility for future business or network expansion.

Integrated Wireless Network and Network Management

The most important considerations in wireless networking are access and coverage. For

TENGCHONG TAO, Huawei designed a wireless Access Controller (AC) and thin Access Point (AP)

solution (AC + Fit AP) using a wired and wireless integrated authentication server to ensure

a consistent user experience. The Huawei eSight network management system manages the access

switches, OLT & ONT devices, and core switches, which together form a fully featured,

centralized hotel wireless system for complete WLAN coverage across the campus.

Open and Converged Voice System

ONT devices provide one-number voice services to villas. In the denser office, shopping,

and spa areas, Integrated Access Device (IAD) equipment is deployed to deliver centralized

telephone services to phones on all floors, rooms, and common areas. These phone services

converge in the core network through the program-controlled switches and access the PSTN

network through Huawei’s U1980 IP PBX, deployed in the network core. This voice solution

enables analog phones to access the PSTN through the IP network — a separate voice network

is not required.

Intelligent HD Video Surveillance

Security is a major concern at resorts. At TENGCHONG TAO, High-Definition (HD) IP cameras

protect guests, resort property, parking areas, and other areas within the resort.

Surveillance cameras deployed in villa areas use GPON technology to transmit HD media streams

for distribution by the IP network. Cameras deployed in all other areas connect to the core

IP network through switches, providing comprehensive video surveillance and security for

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the resort and resort guests.

Efficient Electronic Work Order System

The E-Dispatch System is an application system developed by Huawei together with partners

for handling hotel work orders electronically. When guests call the front desk for assistance,

the request is entered into the E-Dispatch system and automatically dispatched to the mobile

phone of the appropriate staff member. For example, for room service requests, the order

is sent to the waiter’s mobile phone through the WLAN network. After the order is delivered,

the waiter reports the new status and the system updates the work order. This system

implements closed-loop management for guest services, improves work efficiency for

productivity gains of up to 30%, and promotes customer satisfaction and customer loyalty.

HD-Compatible Video Conferencing

The TENGCHONG TAO Resort uses Huawei’s Telepresence Conference System to provide remote

‘face-to-face’ meetings for guests. This service, typically used by medium- to large-sized

businesses, stands out as a luxury service for guests and receives high marks from customers.

The Huawei Smart Hotel Solution

With the Huawei smart hotel solution, TENGCHONG TAO Resort can build a winning,

cost-effective network for a large campus with widely dispersed, functional areas. To meet

the requirements of a modern luxury hotel, the resort deploys an All-In-One IP core network

to handle all bearer services in a converged, network infrastructure, reducing maintenance

and investment expenses. At the same time, by deploying efficient information systems like

one-key customer service and E-Dispatch, the TENGCHONG TAO Resort can offer a new technology

experience to customers, enhancing customer satisfaction, increasing brand loyalty, and

improving the hotel’s standing against the competition.

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Other implementations of Huawei’s solution in the hospitality

industry

◆ Chaoyang Milestone Hotel ◆ Pudong Holiday Inn

◆ Kaifeng Holiday Inn ◆ Jiuzhaigou Sheraton Hotel

◆ Chaoyang International Hotel ◆ Huameida Hotel

◆ Harbin Qilu Commerce Hotel ◆ Tonghua Guest House

◆ Chunyi Hotel ◆ Pingtan Channel Exhibition Center

◆ Sanya Gold Palm Resort Hotel ◆ Hebei Xishan Guesthouse

◆ Huangguoshu Tunbao Hotel ◆ Chengde Hotel

◆ Xiangyuan International Hotel ◆ Shuozhou Dyce Hotel

◆ Heze Accor Hotel ◆ Taiyuan Weko Guest Hotel

◆ China CTS Group ◆ Kiamusu Shida Hotel

◆ Haidilao Group ◆Jindu House ◆ Leder Group Hotel

◆ Suqian New Town Building ◆ Jiuzhai Heaven Hotel

◆ Qingdao Star Valley Hotel ◆ Liaoning Milestone Hotel

◆ Nanchang China National Aviation Corporation Square

◆ Taizhou International Hotel ◆ JinHang Holiday Hotel

◆ Yatai Hotel ◆ Tianjin Xinchen Double Deer Hotel

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