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ENERGY
r
BILL
edfenergy.com
A customer guide
24 hour emergencies:
Electricity: 0800 056 8090
Gas: 0800 111 999
Your
BETTER
Account number edfenergy.com
123 123 123 123
0800 096 9000
Bill date: 31 Mar 2014 8am–8pm Mon–Fri, 8am–2pm Sat
24 hour emergencies:
BILL
Electricity: Call 105
Gas: 0800 111 999
JOURNEY
SAM PLE
24 hour em
Electricity: C
If you’re unsure which type of bill you’ve received, you can find this
About your charges edfenergy.com
About
information under ‘Payment method’ on page 2 of your bill. 0800 096 9000
8am–8pm Mon–Fri, 8am–2pm Sat
You can us
The type of bill you receive is based on the below five payment types. Electricity 24 hour emergencies:
Electricity: Call 105 compare y
Click on the one you want to view. Previous Latest Electricity
Gas: 0800 111 999
kWh
Period reading reading units used rate ChargePage 2 of 3
About your charges About your tariff Elect
Budget Direct Debit: You pay a set amount each Your Read Reminder is issued to remind you to send Meter: D0123456 Tariff: Standard (Variable) – Direct Debit You can use the information below to
Electricity
month by Direct Debit. This helps balance your energy us an up-to-date meter reading so that we can send
Previous Latest Electricity kWh
compare your current tariff with others.
Tariff nam
budget over the year. We agree the amount with you you an accurate bill. If you choose not to read your 06 Apr 13 –Period 18395
reading reading 21695
units used rate 3300
ChargekWh 12.16p
Electricity £401.28
31 Mar 14 Meter: D0123456 Tariff:
our read your read Payment
when you sign up and then we might change the meter, we’ll ask you to pay a suggested amount that Standard (Variable) – Direct Debit
Tariff name Standard (Variable)
06 Apr 13 – 18395 21695 3300 kWh 12.16p £401.28
amount when we get more information about how we believe will help balance your payments over the 31 Mar 14 our read your read Payment method Monthly
Standing charge (365 days @ 14.00p per day) £51.10
Direct Debit
much energy you actually use in your household. year. To view the Read Reminder guide, click on the Standing charge (365 days @ 14.00p per day) £51.10
Tariff end date None Tariff end
You may receive two types of bill. link at the top of this page. Total electricity charges for this period £452.38 Exit fee None
Total electricity charges for this period £452.38
(for early cancellation Exit fee
Your Bill is sent to you when we have a meter read. Gas of tariff)
Your periodic bill is sent at the end of
If we haven’t had an actual read in about a year, then Previous Latest Gas kWh
Annual consumption 3,200 kWh (for early c
BDD(P) your annual billing period. (based on estimates)
of tariff)
Gas
Period reading reading units used rate Charge
we’ll send you an estimated bill. Meter: 123450S Tariff: Standard (Variable) – Direct Debit
It lets you know whether your payments Gas
have covered your costs over the year; based on If you pay by Cash/Cheque Quarterly or 06 Apr 13 –
31 Mar 14
8440 9955
our read your read
1515
= 16827 kWh1
3.665p £616.71
Annual co
Cash/Cheque Monthly, you’ll receive quarterly Previous Latest Gas Tariff kWh
name Standard (Variable)
the information we have about your energy use. It Period
Standing charge (365 days @ 22.00p per day)
reading reading
£80.30
units used
Payment method
rate
Monthly
Charge (based on
explains your new Direct Debit amount for next year or monthly bills, that may be based on actual or Total gas charges for this period £697.01
Direct Debit
Tariff end date None
and whether or not you have a balance that we’ll estimated meter readings. Meter: 123450S Tariff: Standard (Variable) – Direct Debit
1
Your gas meter measures usage in units, but like all suppliers, we have to do a bit
Exit fee None
of maths to turn this into kWh. Here’s how it works:
collect or return to you. We will do this either by Direct Debit Whole Amount: 06 Apr 13 –
GAS UNITS USED
8440 9955
CALORIFIC VALUE (39.1)
1515
VOLUME AS (1.02264) 3.6 (for early cancellation
of tariff)
3.665p £616.71
Gas
Subtotal £1,149.39
rolling the balance into next year, or collecting or DDWA Same as cash / cheque, only we 31 Mar 14 VAT @ 5% of £1,149.39 Annual consumption 16,500 kWh
our read your read = 16827 kWh1
returning it directly from/to your bank account. collect the suggested payment amount (if
£57.47 (based on estimates)
Tariff nam
Total charges for this period £1,206.78
you haven’t provided a meter reading) directly from Standing charge (365 days @ 22.00p per day) £80.30
Your interim bill is sent when we get an Payment
BDD(I) actual read during the year. We let you your bank account.
Total gas charges for this period £697.01
know where you are and if your payments Prepayment: You pay as you go for Tariff end
are changing. PPM your energy by topping up your 1
Your gas meter measures usage in units, but like all suppliers, we have to do a bit
EDF Energy prepayment key and/or card. of maths to turn this into kWh. Here’s how it works: Exit fee
Cash/Cheque Whole Amount: You
cash or
cheque pay a set amount each quarter when You don’t receive bills requesting payments. Your GAS UNITS USED CALORIFIC VALUE (39.1) VOLUME AS (1.02264) 3.6 (for early c
you receive a reminder. You’ll receive regular statement shows you how much you’ve spent of tariff)
two types of documents: on your electricity and/or gas during this period. Subtotal £1,149.39
Electricity Gas Annual co
VAT @ 5% of £1,149.39
Supply number: Distributor: Meter point reference:
£57.47 (based on
UK Power Networks, Fore Hamlet, Ipswich, 111111111
01 001 002
S 11 0002 0001 001
Suffolk IP3 8AA. Call 0845 601 4516
Your energy bill | BDD(P) p1 | BDD(P) p2 | BDD(P) p3 | BDD(I) p1 | BDD(I) p2 | BDD(I) p3 | Cash or cheque p1 | Cash or cheque p2 | Cash or cheque p3 | DDWA p1 | DDWA p2 | DDWA p3 | PPM p1 | PPM p2 | PPM p3
4/18
Roll over the numbers below for a closer look
right hand corner making it easy to get in touch. If you mailing address are one and the same, this will not Could you pay less?
have questions you can also access Frequently Asked appear on your bill.
Questions, submit meter reads or change tariffs by 11 Personal Projection Q 12 Over the next 12 months
11
logging into MyAccount. This section also displays the The Personal Projection is a forecast of your energy
Electricity personal projection: £462.23
Gas personal projection: £719.28
telephone numbers you need if you have an electricity costs over the coming 12 months. It will be based on This is based on an estimate of your usage last
Hello Mr Smith
or gas emergency. reads received during the previous 12 months, or, if
year. It includes our current prices, as well as
discounts or charges, like VAT. Your Standard
we do not have this information, our best estimate of
4 Billing period Your electricity and gas bill (Variable) prices may go up or down.
The billing period shows the start and end date of the your consumption over 12 months.
4 12
For 06 April 2013 – 31 March 2014 (360 days)
period the bill covers. 12 Could you pay less? Our cheapest variable tariff
The balance on your last bill £51.00 You’re on our cheapest variable electricity and
This section sets out the annual savings you could 5
5 The balance on your last review (10 March 2013) in debit gas tariff available for your meters. We’ll let
make switching to either a cheapest ‘similar’ or you know at least once a year if this changes.
This shows what your balance was the last time we You paid us
6
£497.00
cheapest ‘overall’ tariff based on your current (7 payments of £71.00) credit
sent you a bill. You need to be aware that if past
consumption. If you’re already on our overall cheapest 7 Your charges for this period (including VAT) £1,206.78 Our cheapest overall tariff
readings have been amended, you may have cancelled
tariff we’ll let you know. Your new account balance £760.78
Over the next year you could save £140.50
charges. These will be detailed on page 2. 8 by choosing Blue+Price Promise September
Cheapest ‘similar’: this identifies the cheapest in debit
2014 with Direct Debit our cheapest fixed
6 You paid us available tariff that’s of the same type as your current electricity and gas tariff available for your
tariff (eg Fixed price or Variable), and is compatible 9 We are changing your monthly payment to £168.00 meters.
Shows how much you’ve paid since we last sent you
Please note, Blue+Price Promise September
a bill. with your meter. We’ve rolled your debit balance into your Direct Debit 2014 has limited availability and may be
Cheapest ‘overall’: this identifies the overall cheapest payments for the year. withdrawn from sale at any time.
7 Your charges this period available tariff we have, and is compatible with your To set your new monthly amount we look at how much
This is a total amount for the billing period [see 4]. A meter but not necessarily of the same type. For
you’ve used in the past and adjust it for typical weather Remember – it might be worth thinking
patterns. With your balance, current prices and VAT about switching your tariff or supplier.
breakdown of these charges is shown on page 2. To example, if you are on a Variable price tariff we might included, we estimate that you’ll pay £2,013.57 for your
Please note that different tariffs may have
avoid under or over estimated bills, we recommend show you a Fixed price tariff here if it is cheaper, or
energy by the end of your next Annual Billing Period (which
eligibility criteria, limited availability, different
ends on 30 Mar 2014).
that you read your meter(s) when requested by your vice versa. terms and conditions or require a meter
That means we’ll spread £2,014.00 over 12 payments. So, exchange.
reminder letter. This ensures that you’ll receive an unless we hear from you, your Direct Debit will change to
accurate bill and also obtain the discounts you’re 13 Unique code £168.00 on 18 Apr 2014.
For more about your current tariff, see page 2.
entitled to. This code will indicate the type of bill you have If you'd like to make any changes to your Direct Debit, a
minimum of four working days' notice is needed before
received. The six letter code shows the following
8 Your new account balance information about your bill: Payment type, Pay
your next payment.
This is the total amount your account is ‘in credit’ / ‘in frequency, Meter Read type, Bill type. We use this
debit’ on the date we generated this bill. code to help us to help you when you are on the
phone with a query about your bill. This is not a VAT invoice 123 123 123 123 13 BDDMCP
Your energy bill | BDD(P) p1 | BDD(P) p2 | BDD(P) p3 | BDD(I) p1 | BDD(I) p2 | BDD(I) p3 | Cash or cheque p1 | Cash or cheque p2 | Cash or cheque p3 | DDWA p1 | DDWA p2 | DDWA p3 | PPM p1 | PPM p2 | PPM p3
5/18
Roll over the numbers below for a closer look
24 hour emergencies:
14 Recent account activity 18 About your tariff Electricity: Call 105
Gas: 0800 111 999
When displayed, this section highlights any relevant This section provides you with information about your
changes made to your account during this billing tariffs to help you compare your current tariff(s) with 14 Page 2 of 3
About your charges About your tariff
period. This can include: others.
15 Electricity You can use the information below to
• Reminders to provide meter readings The information is split by Tariff name, Tariff end date, compare your current tariff with others.
Previous Latest Electricity kWh
• Rebates Payment method, any associated Exit fees, and also Period reading reading units used rate Charge
Electricity 18
shows your Annual consumption, based either on Meter: D0123456 Tariff: Standard (Variable) – Direct Debit 16 Tariff name Standard (Variable)
• Refunds 06 Apr 13 – 18395 21695 3300 kWh 12.16p £401.28
actual meter readings or estimates. 31 Mar 14 our read your read Payment method Monthly
• Tariff changes Standing charge (365 days @ 14.00p per day) £51.10
Direct Debit
This symbol indicates electricity Tariff end date None
• Price changes Total electricity charges for this period £452.38 Exit fee None
This symbol indicates gas (for early cancellation
• Cancelled/Reversed charges Gas of tariff)
Annual consumption 3,200 kWh
To see how this information is displayed, refer to pages Period
Previous
reading
Latest
reading
Gas
units used
kWh
rate Charge (based on estimates)
8 and 11 of this guide. Meter: 123450S Tariff: Standard (Variable) – Direct Debit
16 Direct Debit Identifier of maths to turn this into kWh. Here’s how it works:
GAS UNITS USED CALORIFIC VALUE (39.1) VOLUME AS (1.02264) 3.6
Exit fee
(for early cancellation
None
Electricity Gas
Supply number: Distributor: Meter point reference:
UK Power Networks, Fore Hamlet, Ipswich, 111111111
01 001 002
17 S 11 0002 0001 001
Suffolk IP3 8AA. Call 0845 601 4516
Your energy bill | BDD(P) p1 | BDD(P) p2 | BDD(P) p3 | BDD(I) p1 | BDD(I) p2 | BDD(I) p3 | Cash or cheque p1 | Cash or cheque p2 | Cash or cheque p3 | DDWA p1 | DDWA p2 | DDWA p3 | PPM p1 | PPM p2 | PPM p3
6/18
Roll over the numbers below for a closer look
24 hour emergencies:
19 Frequently asked questions Electricity: Call 105
Gas: 0800 111 999
We’ve included answers to some of our customers’
frequently asked questions.
19 Frequently asked questions About your usage Page 3 of 3
3,300 kWh
to understand energy prices over time or compare your tariff
• This period last year with others available. We work out your Direct Debit a little bit This period last year
differently. This forecast will include any past balance and it also
These graphs will only appear if we have sufficient accounts for typical UK weather patterns. That way, any unusual
5010 kWh
weather last year doesn’t mean you’re paying too much or too
detail of historical usage and you have been with us little this year. The aim is to help you smooth your payments over kWh 5 10 15 20
(Thousands)
Your energy bill | BDD(P) p1 | BDD(P) p2 | BDD(P) p3 | BDD(I) p1 | BDD(I) p2 | BDD(I) p3 | Cash or cheque p1 | Cash or cheque p2 | Cash or cheque p3 | DDWA p1 | DDWA p2 | DDWA p3 | PPM p1 | PPM p2 | PPM p3
7/18
Roll over the numbers below for a closer look
right hand corner making it easy to get in touch. If you mailing address are one and the same, this will not Could you pay less?
have questions you can also access Frequently Asked appear on your bill.
Over the next 12 months
Questions, submit meter reads or change tariffs by 11 Personal Projection Q 12
11
Electricity personal projection: £1016.56
logging into MyAccount. This section also displays the The Personal Projection is a forecast of your energy Gas personal projection: £573.48
telephone numbers you need if you have an electricity costs over the coming 12 months. It will be based on This is based on an estimate of your usage last
Hello Mr Smith year. It includes our current prices, as well as
or gas emergency. reads received during the previous 12 months, or, if discounts or charges, like VAT.
we do not have this information, our best estimate of
4 Billing period Your electricity and gas bill
The billing period shows the start and end date of the your consumption over 12 months.
You’re on our cheapest tariff
12
period the bill covers. 12 Could you pay less? 4 For 05 June 2012 – 23 February 2014 (629 days) You’re on our cheapest electricity and gas
The balance on your last bill £583.45 tariffs available for your meters. We’ll let you
This section sets out the annual savings you could 5
5 The balance on your last review (07 December 2013) in credit know at least once a year if this changes.
make switching to either a cheapest ‘similar’ or
This shows what your balance was the last time we You paid us
6
£417.00
cheapest ‘overall’ tariff based on your current (3 monthly payments of £139.00) credit
sent you a bill. You need to be aware that if past Remember – it might be worth thinking
consumption. If you’re already on our overall cheapest 7 Your charges for this period (including VAT) £1,014.86
readings have been amended, you may have cancelled about switching your tariff or supplier.
tariff we’ll let you know. Please note that different tariffs may have
charges. These will be detailed on page 2. Your new account balance 8 £14.41
Cheapest ‘similar’: this identifies the cheapest in debit eligibility criteria, limited availability, different
terms and conditions or require a meter
6 You paid us available tariff that’s of the same type as your current exchange.
Shows how much you’ve paid since we last sent you tariff (eg Fixed price or Variable), and is compatible We are changing your monthly payment to £87.00 For more about your current tariff, see page 2.
9
a bill. with your meter.
Your annual billing period is 05 Jun 2013 - 04 Jun 2014.
Cheapest ‘overall’: this identifies the overall cheapest
7 Your charges this period available tariff we have, and is compatible with your
Based on your current estimated usage and prices including
VAT, we now predict you will spend £1,512.00 by the end
This is a total amount for the billing period [see 4]. A meter but not necessarily of the same type. For of your annual billing period. Since you’ve already paid
breakdown of these charges is shown on page 2. To example, if you are on a Variable price tariff we might
£1,251.00, we’ll spread £261.00 over 3 payments.
avoid under or over estimated bills, we recommend show you a Fixed price tariff here if it is cheaper, or
So, unless we hear from you, we’ll change your payment to
£87.00 starting on 15 Apr 2014 to keep your account on
that you read your meter(s) when requested by your vice versa. track.
reminder letter. This ensures that you’ll receive an If you'd like to make any changes to your Direct Debit, a
accurate bill and also obtain the discounts you’re 13 Unique code minimum of four working days' notice is needed before
your next payment.
entitled to. This code will indicate the type of bill you have
received. The six letter code shows the following
8 Your new account balance information about your bill: Payment type, Pay
This is the total amount your account is ‘in credit’ / ‘in frequency, Meter Read type, Bill type. We use this
debit’ on the date we generated this bill. code to help us to help you when you are on the
phone with a query about your bill. This is not a VAT invoice 123 123 123 123 13 BDDMCI
Your energy bill | BDD(P) p1 | BDD(P) p2 | BDD(P) p3 | BDD(I) p1 | BDD(I) p2 | BDD(I) p3 | Cash or cheque p1 | Cash or cheque p2 | Cash or cheque p3 | DDWA p1 | DDWA p2 | DDWA p3 | PPM p1 | PPM p2 | PPM p3
8/18
Roll over the numbers below for a closer look
24 hour emergencies:
14 Recent account activity 18 About your tariff Electricity: Call 105
Gas: 0800 111 999
When displayed, this section highlights any relevant This section provides you with information about your
changes made to your account during this billing tariffs to help you compare your current tariff(s) with
About your charges About your tariff Page 2 of 4
period. This can include: others.
You’ll see a number of different rates on your bill. This is because: You can use the information below to
• Reminders to provide meter readings The information is split by Tariff name, Tariff end date, 14 • You’ll see a number of different rates on your bill. This relates to
compare your current tariff with others.
• Rebates Payment method, any associated Exit fees, and also a price change we made on 01 October 2012.
Electricity 18
• You’ll see a number of different rates on your bill. This relates to
shows your Annual consumption, based either on a price change we made on 02 March 2013. Tariff name Standard
• Refunds
actual meter readings or estimates. • You switched from the Standard (Variable) E7 Tariff to the Fixed (Variable) E7
Saver V2 on 23 September 2013. Payment method
• Tariff changes Monthly
This symbol indicates electricity Direct Debit
• Price changes Electricity
Tariff end date None
This symbol indicates gas Exit fee None
• Cancelled/Reversed charges 15 Previous Latest Electricity kWh (for early cancellation
Period Type reading reading units used rate Charge
of tariff)
16
15 About your charges Meter: D0123456 Tariff: Standard (Variable) E7 – Direct Debit
Annual consumption Day: 5,689 kWh
05 Jun 12 – Day 63782 64568 786 Band A: 323 19.33p £62.44 (based on estimates) Night: 1,942 kWh
This section shows a detailed breakdown of your 30 Sep 12 estimated estimated kWh Band B: 463 11.85p £54.87
Electricity Gas
Supply number: Distributor: Meter point reference:
UK Power Networks, Fore Hamlet, Ipswich, 111111111
01 001 002
17 S 11 0002 0001 001
Suffolk IP3 8AA. Call 0845 601 4516
Your energy bill | BDD(P) p1 | BDD(P) p2 | BDD(P) p3 | BDD(I) p1 | BDD(I) p2 | BDD(I) p3 | Cash or cheque p1 | Cash or cheque p2 | Cash or cheque p3 | DDWA p1 | DDWA p2 | DDWA p3 | PPM p1 | PPM p2 | PPM p3
9/18
Roll over the numbers below for a closer look
24 hour emergencies:
19 Frequently asked questions Electricity: Call 105
Gas: 0800 111 999
We’ve included answers to some of our customers’
frequently asked questions.
19 Frequently asked questions About your usage
Page 4 of 4
20 About your usage If my personal projection is £1,590.04 then how can These graphs summarise your recent usage.
These graphs compare your total electricity and gas my monthly Direct Debit be £87.00?
They may be based on estimates.
weather last year doesn’t mean you’re paying too much or too
detail of historical usage and you have been with us little this year. The aim is to help you smooth your payments over
kWh
(Thousands)
5 10 15 20
Gas
How did you work out my Direct Debit?
This bill
Unless one of our advisors has agreed an amount with you, or 13,830 kWh
altered it to resolve a problem on your account, your Direct Debit
This period last year
payment was calculated in a specific way. First, we use any meter
readings we have to estimate your usage until the end of your 15,050 kWh
annual billing period. This is then adjusted for typical weather
patterns. We calculate the costs based on your current prices kWh 5 10 15 20
(Thousands)
and roll-in any outstanding debit or credit that we aren’t already
collecting. The cost is then divided over the number of payments
you’ll make by the end of your annual billing period. All of that
happens separately for electricity and gas (if you have both). If the
change from your current payment amount on either fuel would
be less than 5%, we don’t change that portion of your payment.
We do all of this to try and flatten your payments as much as
possible throughout the year to avoid repeated minor changes to
your Direct Debit.
Your energy bill | BDD(P) p1 | BDD(P) p2 | BDD(P) p3 | BDD(I) p1 | BDD(I) p2 | BDD(I) p3 | Cash or cheque p1 | Cash or cheque p2 | Cash or cheque p3 | DDWA p1 | DDWA p2 | DDWA p3 | PPM p1 | PPM p2 | PPM p3
10/18
Roll over the numbers below for a closer look
24 hour emergencies:
you contact us: as it will help us identify your account Electricity: Call 105
10 Address of energy supply Gas: 0800 111 999
more quickly.
This is the property which has used the energy if
2 Bill date different to your mailing address. If the supply and Mr A Smith Supply address: Page 1 of 3
20 Sample Street 10 123 Test Road, Test Town
This is the date we generated this bill. mailing address are one and the same, this will not Sample Ville TEST
appear on your bill. SAM PLE
3 Contact details Could you pay less?
Our contact details are prominently displayed in the top 11 Personal Projection
right hand corner making it easy to get in touch. If you The Personal Projection is a forecast of your energy 12 Over the next 12 months
have questions you can also access Frequently Asked
Q 11
costs over the coming 12 months. It will be based on Electricity personal projection: £454.61
Questions, submit meter reads or change tariffs by Gas personal projection: £550.44
reads received during the previous 12 months, or, if This is based on an estimate of your usage last
logging into MyAccount. This section also displays the Hello Mr Smith year. It includes our current prices, as well as
we do not have this information, our best estimate of
telephone numbers you need if you have an electricity discounts or charges, like VAT. Your Standard
your consumption over 12 months. (Variable) prices may go up or down.
or gas emergency. Your electricity and gas bill
12 Could you pay less? 12
4 Billing period 4 04 March 2014 – 31 March 2014 (28 days) Our cheapest variable tariff
This section sets out the annual savings you could
The billing period shows the start and end date of the Last time you owed £88.67 Over the next year you could save £110.50 by
make switching to either a cheapest ‘similar’ or (04 July 2013 – 03 March 2014) 5 choosing Direct Debit with Standard (Variable),
period the bill covers. our cheapest variable electricity and gas
cheapest ‘overall’ tariff based on your current You paid us £88.67 tariff available for your meters.
6
5 Last time you owed consumption. If you’re already on our overall cheapest
(1 payment of £88.67) credit
You paid us Cheapest ‘overall’: this identifies the overall cheapest withdrawn from sale at any time.
6 9 Please pay £36.62 by 14 Apr 2014
Shows how much you’ve paid since we last sent you available tariff we have, and is compatible with your
Remember – it might be worth thinking
a bill. meter but not necessarily of the same type. For This bill is based on your latest meter readings.
about switching your tariff or supplier.
Please turn to the next page to see the detail.
example, if you are on a Variable price tariff we might Please note that different tariffs may have
7 So you bring forward show you a Fixed price tariff here if it is cheaper, or
eligibility criteria, limited availability, different
terms and conditions or require a meter
This shows the credit / debit balance brought forward vice versa. exchange.
from your last bill. For more about your current tariff, see page 2.
13 Unique code
8 Your charges this period This code will indicate the type of bill you have
Shows your charges this period – which is what you received. The six letter code shows the following
owe us for the energy you used for the period covered information about your bill: Payment type, Pay
by this bill. frequency, Meter Read type, Bill type. We use this
code to help us to help you when you are on the This is not a VAT invoice 123 123 123 123 13 SCCQA
Your energy bill | BDD(P) p1 | BDD(P) p2 | BDD(P) p3 | BDD(I) p1 | BDD(I) p2 | BDD(I) p3 | Cash or cheque p1 | Cash or cheque p2 | Cash or cheque p3 | DDWA p1 | DDWA p2 | DDWA p3 | PPM p1 | PPM p2 | PPM p3
11/18
Roll over the numbers below for a closer look
24 hour emergencies:
14 Recent account activity 17 About your tariff Electricity: Call 105
Gas: 0800 111 999
When displayed, this section highlights any relevant This section provides you with information about your
changes made to your account during this billing tariffs to help you compare your current tariff(s) with Page 2 of 3
period. This can include: About your charges About your tariff
others.
• Your product has been changed from Standard (Variable) to Standard
You can use the information below to
• Reminders to provide meter readings The information is split by Tariff name, Tariff end date,
(Variable) from 4 March 2014
compare your current tariff with others. 17
14 Recent account activity
• Rebates Payment method, any associated Exit fees, and also We cancelled your electricity charges (excluding VAT) £34.28
Electricity
from 13 December 2013 - 5 March 2014 credit
shows your Annual consumption, based either on Goodwill Payment £50.00 Tariff name Standard (Variable)
• Refunds credit
actual meter readings or estimates. Refund 13 March 2014 £52.50
Payment method Standard Cash/
• Tariff changes Total recent account activity £31.78
Cheque Quarterly
This symbol indicates electricity credit Tariff end date None
• Price changes Exit fee None
This symbol indicates gas 15 Electricity (for early cancellation
• Cancelled/Reversed charges Previous Latest Electricity kWh
of tariff)
Period reading reading units used rate Charge Annual consumption 3,200 kWh
15 About your charges Meter: D0456789 Tariff: Standard (Variable) (based on estimates)
Gas
charges. Standing charge (28 days @ 13.15p per day) £3.68
Tariff name Standard (Variable)
Total electricity charges for this period £50.60
16 Meter information and distributor details Payment method Standard Cash/
Cheque Quarterly
This section shows your unique meter information for Gas
Tariff end date None
Previous Latest Gas kWh
your electricity and gas, and your electricity distributor Period reading reading units used rate Charge Exit fee None
(for early cancellation
details. Meter: 4012345S Tariff: Standard (Variable)
of tariff)
04 Mar 14 – 8440 8475 35
31 Mar 14 your read your read = 389 kWh1 3.35p £13.03 Annual consumption 13,500 kWh
(based on actual
Standing charge (28 days @ 19.72p per day) £5.52
meter readings)
Total gas charges for this period £18.55
Your gas meter measures usage in units, but like all suppliers, we have to do a bit
1
Subtotal £37.37
VAT @ 5% of £50.00 £3.46
Electricity Gas
Supply number: Distributor: Meter point reference:
UK Power Networks, Fore Hamlet, Ipswich,
16 S
01 001 002
11 0002 0001 001
Suffolk IP3 8AA. Call 0845 601 4516
111111111
Your energy bill | BDD(P) p1 | BDD(P) p2 | BDD(P) p3 | BDD(I) p1 | BDD(I) p2 | BDD(I) p3 | Cash or cheque p1 | Cash or cheque p2 | Cash or cheque p3 | DDWA p1 | DDWA p2 | DDWA p3 | PPM p1 | PPM p2 | PPM p3
12/18
Roll over the numbers below for a closer look
24 hour emergencies:
18 Payment history Electricity: Call 105
Gas: 0800 111 999
Only shown on Cash Cheque and some Direct Debit
bills; where ad hoc payments have been made or
18 Your payment history About your tariff Page 3 of 3
payments returned, between your last bill and the bill 10 March 2014 £88.67 These graphs summarise your recent usage.
most recently received. They may be based on estimates.
19
19 About your usage Electricity
This bill
These graphs compare your total electricity and gas
390 kWh
usage over the following periods:
This period last year
352 kWh
A payment slip is attached to your bill, which you can
kWh 100 200 300 400
choose to complete and send back to us to make your
payment. You can find other ways to pay on the back
of your bill.
---
---
24 Cheque acceptable at PO counter
-----
£
Cashier's stamp and initials
43-09-98
Please do not write or mark below this line
HSBC Bank plc 6336 6700 1671 0000 0454 106
Head Office Collection Account
Do not fold this payment slip EDF Energy Customers plc
C671000004541 +000002921 0
V4241430998 91 X
Your energy bill | BDD(P) p1 | BDD(P) p2 | BDD(P) p3 | BDD(I) p1 | BDD(I) p2 | BDD(I) p3 | Cash or cheque p1 | Cash or cheque p2 | Cash or cheque p3 | DDWA p1 | DDWA p2 | DDWA p3 | PPM p1 | PPM p2 | PPM p3
13/18
Roll over the numbers below for a closer look
24 hour emergencies:
more quickly. your Direct Debit payments may have changed. We Electricity: Call 105
Gas: 0800 111 999
2 Bill date explain here how we’ve worked it out.
This is the date we generated this bill. 10 Address of energy supply Mr A Smith Supply address: Page: 1 of 3
This is the property which has used the energy, if 20 Sample Street 10 123 Test Road, Test Town
3 Contact details Sample Ville TEST
different to your mailing address. If the supply and SAM PLE
Our contact details are prominently displayed in the top
mailing address are one and the same, this will not Could you pay less?
right hand corner making it easy to get in touch. If you
appear on your bill.
have questions you can also access Frequently Asked
Over the next 12 months
Questions, submit meter reads or change tariffs by 11 Personal Projection Q 12
This shows what your balance was the last time we You paid us
6
£111.00
cheapest ‘overall’ tariff based on your current (3 monthly payments of £37.00) credit
sent you a bill. You need to be aware that if past Remember – it might be worth thinking
consumption. If you’re already on our overall cheapest 7 Your charges for this period (including VAT) £84.31 about switching your tariff or supplier.
readings have been amended, you may have cancelled
tariff we’ll let you know. Please note that different tariffs may have
charges. These will be detailed on page 2. Your new account balance 8 £21.28
Cheapest ‘similar’: this identifies the cheapest in credit eligibility criteria, limited availability, different
terms and conditions or require a meter
6 You paid us available tariff that’s of the same type as your current exchange.
Shows how much you’ve paid since we last sent you tariff (eg Fixed price or Variable), and is compatible 9 Your payments are staying the same For more about your current tariff, see page 2.
Your energy bill | BDD(P) p1 | BDD(P) p2 | BDD(P) p3 | BDD(I) p1 | BDD(I) p2 | BDD(I) p3 | Cash or cheque p1 | Cash or cheque p2 | Cash or cheque p3 | DDWA p1 | DDWA p2 | DDWA p3 | PPM p1 | PPM p2 | PPM p3
14/18
Roll over the numbers below for a closer look
24 hour emergencies:
14 Recent account activity 18 About your tariff Electricity: Call 105
Gas: 0800 111 999
When displayed, this section highlights any relevant This section provides you with information about your
changes made to your account during this billing tariffs to help you compare your current tariff(s) with 14
About your charges About your tariff
Page 2 of 3
period. This can include: others.
15 You can use the information below to 18
Electricity
• Reminders to provide meter readings The information is split by Tariff name, Tariff end date, compare your current tariff with others.
Previous Latest Electricity kWh
• Rebates Payment method, any associated Exit fees, and also Period reading reading units used rate Charge
Electricity
shows your Annual consumption, based either on 16
Meter: D0123456 Tariff: Standard (Variable) Direct Debit
Tariff name Standard (Variable)
• Refunds 04 Mar 14 – 21305 21695 390 kWh 12.03p £46.92
actual meter readings or estimates. 31 Mar 14 your read your read Payment method Direct Debit
• Tariff changes Standing charge (28 days @ 13.15p per day) £3.68
Whole Amount
This symbol indicates electricity Monthly
• Price changes Total electricity charges for this period £50.60 Tariff end date None
This symbol indicates gas Exit fee None
• Cancelled/Reversed charges Gas (for early cancellation
of tariff)
Previous Latest Gas kWh
To see how this information is displayed, refer to pages Period reading reading units used rate Charge Annual consumption 3,300 kWh
(based on estimates)
8 and 11 of this guide. Meter: 4567890S Tariff: Standard (Variable) Direct Debit
Tariff description will show payment method if ‘Direct Exit fee None
Subtotal £69.15 (for early cancellation
Debit’. That way, you’ll know you’re getting the Direct VAT @ 5% of £69.15 £3.46
of tariff)
Electricity Gas
Supply number: Distributor: Meter point reference:
UK Power Networks, Fore Hamlet, Ipswich, 111111111
01 001 002
17 S 02 0002 0001 200
Suffolk IP3 8AA. Call 0845 601 4516
Your energy bill | BDD(P) p1 | BDD(P) p2 | BDD(P) p3 | BDD(I) p1 | BDD(I) p2 | BDD(I) p3 | Cash or cheque p1 | Cash or cheque p2 | Cash or cheque p3 | DDWA p1 | DDWA p2 | DDWA p3 | PPM p1 | PPM p2 | PPM p3
15/18
Roll over the numbers below for a closer look
24 hour emergencies:
19 About your usage Electricity: Call 105
Gas: 0800 111 999
These graphs compare your total electricity and gas
usage over the following periods:
About your usage Page 3 of 3
• The period covered by this bill
These graphs summarise your recent usage.
They may be based on estimates.
• This period last year
Electricity
19
These graphs will only appear if we have sufficient
This bill
detail of historical usage and you have been with us 390 kWh
over 12 months. This period last year
A payment slip is attached to your bill, which you can kWh 100 200 300 400
358 kWh
---
24
---
----- Cheque acceptable at PO counter
signature date
C671000004541 +000002921 0
V4241430998 91 X
Your energy bill | BDD(P) p1 | BDD(P) p2 | BDD(P) p3 | BDD(I) p1 | BDD(I) p2 | BDD(I) p3 | Cash or cheque p1 | Cash or cheque p2 | Cash or cheque p3 | DDWA p1 | DDWA p2 | DDWA p3 | PPM p1 | PPM p2 | PPM p3
16/18
Roll over the numbers below for a closer look
24 hour emergencies:
you contact us: as it will help us identify your account on your previous 12 months, or, if we do not have this Electricity: Call 105
Gas: 0800 111 999
more quickly. information, our best estimate of your consumption
over 12 months.
2 Bill date Mr A Smith 6 Supply address: Page 1 of 3
123 Test Road, Test Town
This is the date we generated this prepayment 8 Could you pay less? 20 Sample Street
Sample Ville TEST
statement. This section sets out the annual savings you could SAM PLE
This shows the start and end date of the period the To switch to our overall cheapest tariff we will need to 8
statement covers. change your meter, this will be free of charge, but may 4 Your payment summary Our cheapest overall tariff
29 March 2013 – 17 March 2014 (354 days) Over the next year you could save £123.45
5 Your payment summary be subject to restrictions and conditions. by switching to our cheapest available
Month Number of top-ups Total paid fixed electricity tariff, Blue+Price Promise
This section shows how much you have spent on your 9 Unique code September 2014 paying by Direct Debit.
April 2013 3 £35.00
energy through topping up your prepayment key or This code will indicate the type of statement you May 2013 5 £50.00 To switch to our cheapest tariff we will need
to change your meter, this will be free of
card during this period. have received. The six letter code shows the following June 2013 3 £30.00 charge but may be subject to restrictions and
conditions.
6 Address of energy supply information about your statement: Payment type, July 2013 5 £45.00
August 2013 £45.00 If a balance is owed on your account you can still
This is the property which has used the energy, if Pay frequency, Meter Read type, Bill type. We use 5
change supplier if they agree to collect the debt.
September 2013 4 £39.00
different to your mailing address. If the supply and this code to help us to help you when you are on the Please note, Blue+Price Promise September
October 2013 5 £42.00 2014 has limited availability and may be
mailing address are one and the same, this will not phone with a query about your statement. November 2013 £55.00 withdrawn from sale at any time.
6
appear on your statement. December 2013 4 £48.00
January 2014 £34.00 Remember – it might be worth thinking
2
about switching your tariff or supplier.
February 2014 6 £52.00
Please note that different tariffs may have
March 2014 4 £40.00 eligibility criteria, limited availability, different
terms and conditions or require a meter
5 Total paid this period £515.00 exchange.
credit
For more about your current tariff, see page 2.
Turn the page to find out how we worked out your charges.
Your energy bill | BDD(P) p1 | BDD(P) p2 | BDD(P) p3 | BDD(I) p1 | BDD(I) p2 | BDD(I) p3 | Cash or cheque p1 | Cash or cheque p2 | Cash or cheque p3 | DDWA p1 | DDWA p2 | DDWA p3 | PPM p1 | PPM p2 | PPM p3
17/18
Roll over the numbers below for a closer look
24 hour emergencies:
10
9 Recent account activity 14
11 About your tariff Electricity: Call 105
Gas: 0800 111 999
When displayed, this section highlights any relevant This section provides you with information about your
changes made to your account during this billing tariffs to help you compare your current tariff(s) with 10
About your charges About your tariff
Page 2 of 3
period. This can include: others.
You can use the information below to
Electricity
• Reminders to provide meter readings The information is split by Tariff name, Tariff end date, compare your current tariff with others.
14
11
Payment method, any associated Exit fees, and also 11 Period
Previous
reading
Latest
reading
Electricity
units used
kWh
rate Charge
• Rebates Electricity
shows your Annual consumption, based either on Meter: D0123456 Tariff: Standard (Variable) – Prepay
Tariff name Standard (Variable)
• Refunds actual meter readings or estimates. 29 Mar 13 –
01 May 13
6367
estimated
6753
estimated
386 kWh 11.79p £45.51 – Prepay
Payment method Prepayment
• Tariff changes This symbol indicates electricity 02 May 13 –
09 Jan 14
6753
estimated
9144
estimated
2391 kWh 12.83p £306.77
Tariff end date None
• Price changes This symbol indicates gas 04 Aug 13 – 9144 10003 859 kWh 13.38p £114.93 Exit fee None
31 Aug 13 estimated our read
(for early cancellation
of tariff)
• Cancelled/Reversed charges Standing charge (32 days @ 13.70p per day) £4.38
Standing charge (253 days @ 13.15p per day) £33.27 Annual consumption 3,636 kWh
To see how this information is displayed, refer to pages Standing charge (69 days @ 14.00p per day) £9.66
(based on estimates)
8 and 11 of this guide. Total electricity charges for this period £514.52
10
11 About your charges Subtotal £514.52
11
12 Total charges for this period
The figure displayed here may differ from the total
figure shown in ‘Your payment summary’ on page 1.
The figure on page 1 relates to the total cost of all top
ups made during the period covered by this statement.
The ‘Total charges for this period’ is what you owe us
for the energy you used during this time.
13
11 Meter information and distributor details
This section shows your unique meter information for
your electricity and gas, and your electricity distributor
details.
Electricity
Supply number: Distributor:
13
11 01 001 002
UK Power Networks, Fore Hamlet, Ipswich,
S 02 0002 0001 001
Suffolk IP3 8AA. Call 0845 601 4516
Your energy bill | BDD(P) p1 | BDD(P) p2 | BDD(P) p3 | BDD(I) p1 | BDD(I) p2 | BDD(I) p3 | Cash or cheque p1 | Cash or cheque p2 | Cash or cheque p3 | DDWA p1 | DDWA p2 | DDWA p3 | PPM p1 | PPM p2 | PPM p3
18/18
Roll over the number below for a closer look
24 hour emergencies:
15 About your usage Electricity: Call 105
Gas: 0800 111 999
These graphs compare your total electricity and gas
usage over the following periods:
About your usage Page 3 of 3
• The period covered by this bill
This graph summarises your recent usage. It
may be based on estimates.
• This period last year
15
These graphs will only appear if we have sufficient Electricity
This bill
detail of historical usage and you have been with us
3,636 kWh
over 12 months.
This period last year
4,186 kWh
kWh 1 2 3 4
(Thousands)
Your energy bill | BDD(P) p1 | BDD(P) p2 | BDD(P) p3 | BDD(I) p1 | BDD(I) p2 | BDD(I) p3 | Cash or cheque p1 | Cash or cheque p2 | Cash or cheque p3 | DDWA p1 | DDWA p2 | DDWA p3 | PPM p1 | PPM p2 | PPM p3