Timothy Griffin

MGMT 319

3 December 2018

Prof Eisses

Bad Document #1

TO: Department Managers

FROM: Richard Gannon, Human Resources

DATE: July 20, 2018

SUBJECT: Everybody Has a Customer

Good morning:

As you are all aware, it has been a tough year, sales have fallen and budgets have been

cut. In response to the low morale, our president, Mr. Padilla, has initiated a new program called:

"Everybody Has a Customer”. The program's purpose is to encourage you to look for fellow

employees who are making an outstanding effort and achieving excellent results on the job. Due

to fiscal constraints, we will have to implement this on a tight budget, but don’t let that

undermine the importance of improved morale. While we may not have the means to reward

employees financially, we still want everyone to know that we appreciate the hard work.

To support this programs initiative, I will need the following from each of you:

1. Find someone who meets the qualifications of the award's name and description.
 2. Take two pictures of the employee you picked to receive the award.

3. Two copies of the certificate should be created.

4. Place one picture to each certificate with double-sided tape.

5. Return both copies to Human Resources.

I would like to call a meeting next Monday to discuss the rules and provide everyone

with an informative flyer and a kit that has been designed to announce this program. The kit will

have a camera, double sided tape, certificate templates, and flyer. The flyer should answer any

questions you may have in regard to the program that isn’t mentioned in this memo. The awardee

will receive their certificate at monthly EHAC parties and the copy will be posted in the central

hallway on the Board of Recognition. I encourage everyone’s participation in the "Everybody

Has a Customer" award program in order to recognize everyone’s hard work!

Richard Gannon

Human Resources
 Bad Document #2

DATE: July 3, 2018

TO: All Employees
FROM: Matt Sawicki <matt.sawicki@ieu.com>
SUBJECT: FedEx Bills

Good Morning:

It has come to my attention that our monthly FedEx bill has become untenable. There is a
disproportionate amount of mail being sent via overnight carrier. We have an opportunity to save
a considerable amount of money through careful planning. Listed below are methods that, when
used in conjunction with effective planning, will reduce mailing costs.

 UPS (three to four days).

 Fax
 E-mail
 Recommend using the receiver's FedEx number for high priority items.

Bottom line: if shipping costs are not reduced in half within two months, all overnight shipments
will be restricted by management.

Matt Sawicki
Operations Manager
matt.sawicki@ieu.com
 Bad Document #3

DATE: July 5, 2018

TO: K. C. Wallerstein, Vice President, Operations
FROM: Nicole Young, Manager, Accounting
SUBJECT: WIRING PROBLEM

Good Morning:

The Accounting Department is suffering from outdated wiring. We have over 27 pieces
of equipment, in addition to 25 telephone lines. The overhead lighting has fluorescent fixtures in
a suspended egg-crate structure. This has created excessive wiring above the ceiling and strewn
across the floor. Visiting technicians remark that it is the worst electrical system they have ever
seen.
Fortunately, a new type of cabling is available that is flat, flexible, and only .043 inches
thick. This would allow for installation under carpets, resulting in considerable savings from:

 No expensive renovation.
 Less power poles.
 More flexibility for the computers, printers, fax machines, etc.

The Accounting Department could function as a test case before dissemination to other
departments. The costs for under carpet wiring are estimated at about $75,000, a considerable
savings compared to a $200,000 cost to renovation each department. I look forward to hearing
your thoughts.

Nicole Young
Accounting Manager