COMPANY PROFILE

PT. MITRA BUANA KOMPUTINDO

 PT. Mitra Buana Komputindo Overview

9 SI
Years
Has been providing IT services
in Indonesia since 13 Feb 2007
Ketapang Business Center
Jl. K.H Zainul Arifin No.20 Blok B.10 & B.11
Jakarta Pusat 10130 Indonesia
PT. Mitra Buana Komputindo is a System Integrator
Company that can provide, Services & Supplier company
that was established back in 2007 in Jakarta and aimed to
Certified in Quality be the leading integrated information technology solution
Management System provider in Indonesia.
67 Authorized Service Partner

12
48
JaBoDeTaBek Engineer

Non JaBoDeTaBek Engineer

>300
Customer List
>115k
Devices

Under Maintenance
Services
Location

PT. Mitra Buana Komputindo

 MBK Technology Partner 2014

• MBK as LENOVO Authorized Reseller

2015 / 2016 • MBK as FUJITSU Select Partner
• MBK as ACER Premier Partner Commercial
• MBK as METRODATA Commercial Awards 2014
• MBK as IBM Enterprise Storage • MBK as ORACLE Gold Partner
Partner • MBK as VMWARE Enterprise Partner
2013 • MBK as HP EG SILVER PARTNER
• MBK as SANGFOR Partner • MBK as HP PPS GOLD Partner
• MBK as ASUS Commercial Partner • MBK as LENOVO Authorized Partner
• MBK as SAMSUNG Partner • MBK have ISO 9001:2008
• MBK as FUJITSU Select Partner
• Avnet Datamation – Commercial Best • MBK as ACER Premier Partner Commercial
Achiever 2014-2015 • MBK as METRODATA Commercial Awards 2013
• MBK as ORACLE Gold Partner
• MBK as HP Service Provider • MBK as VMWARE Professional Partner
• MBK as KASPERSKY Partner 2012 • MBK as CISCO Select Partner
•
• MBK as Microsoft Partner MBK as Accelion

• MBK as APC Partner • MBK as LENOVO Best Peformance of The Year

• MBK as ACER Premier Partner Commercial
• MBK as Dell Partner • MBK as LENOVO Authorized Partner
• MBK as Zimperium Partner 2011 • MBK as top 10 MICROSOFT OEM Reseller of The
• MBK as Ericom Partner Year

• MBK as ACER Premier Partner Commercial

• MBK as HP ESSN SILVER PARTNER
2010

• MBK as IBM Partner World member for IBM

products
• MBK as ACER Elite Partner Commercial
2007 • MBK as ORACLE Gold Partner

• MBK as FUJITSU The Best Newcommer for PRIMERGY Server in 2007

Solution Portfolio
 Enterprise Capabilities
Pulling 230++ km Fiber Optic, and configure
interconnect device on 33 Train Station,
provide training & FO monitoring tools
Upgrade 500m2 Data Center Infrastructure,
Relocate 38 Racks from old Data Center to New
Data Center
3 Years Experience for Maintaining Core
Networking and Security Device
4 years experience for maintaining Hardware &
Operating System IBM mainframe z9 & z10
2 Years experience for maintenaning IBM P series for
monetary application
3 Years experience maintain private cloud (Accellion)
data sharing
2 Years experience for maintenaning IBM AS400,
Enterprise Cisco Device, and Hajj registration Devices
Support on 33 Kanwil, 15 Embarkation, 356
Kankamenag, Jeddah Arab Saudi office (during hajj
season)
Relocate Data Center from SCBD to Bintaro DC
Installation and Configuration Core Switch, Server &
Storage Support ECI branch expansion (66 branch), Install
& configuration Local server, setup Workstation &
Cabling
Services Summary Standard Operation : ITSM based on ITIL
Hotline : +6221--29579567
Mail : helpdesk@mbk.co.id
Self Service Portal : https://sap-web.mbk.co.id:8443/
Platform : SAP BOne – Service Call
Helpdesk Flow
Support 175.000++ device (on warranty)
Handling 10.000++ ticket/years
Handling 120 Call/day (Request for incident, information, deployment)

Summary Case
by Problem Type
5000
4500
4000
3500
3000
2500 2011
2000
1500 2012
1000
500 2013
0 2014
HARDWARE SOFTWARE DEPLOY OTHERS
2015
Local Support & Service Partner

67 Authorized Service Partner

12 Jabodetabek Engineer
48 Non Jabodetabek Engineer
Warehouse
& Staging Area

Warehouse
Capacity : 1500 units
Staging Process : 200-300 unit/day

Jl. Semangat Raya No.63 & Pergudangan

Wira Group Jl. Ancol barat III No.6
Customer References

• 550 ++ Customer List

• 80% Active customer
For QA & Support :
Head Office
Ketapang Business Center Blok B.10 - 11
Jl. KH. Zainul Arifin No. 20
Jakarta Barat 11140
Telp : +62-21 29579567
Fax : +62-21 29579568, 02129579569

Web : http://www.mbk.co.id

Helpdesk Support
Phone : +6221--29579567
Email : helpdesk@mbk.co.id
Web : http://www.mbk.co.id/helpdesk

PT. Mitra Buana Komputindo © 2016