Breakthrough Management Group

Cause and Effect Matrix

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

Output

Output

Output

Output

Output

Output

Output

Output

Output

Output

Output

Output

Output

Output

Output
Customer
Priority
Process Step Process Input Total
1 0
2 0
3 0
4 0
5 0
6 0
7 0
8 0
9 0
10 0
11 0
12 0
13 0
14 0
15 0
16 0
17 0
18 0
19 0
20 0
21 0
22 0
23 0
24 0
25 0
26 0
27 0
28 0
29 0
30 0

Total 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
LSL
TGT
USL

1. List the key outputs to the process.

2. Rate each output on a 1-10 scale.
3. List the inputs and process steps. Use the process map and fishbone for inputs.
4. Rank each input as to how it affects each output on a 1-10 scale.
5. Sort the rows based on the Total
Total column. The
The inputs
inputs are
are now
now ordered
ordered by customer's
customer's priorities.
priorities.

Note: If modifications are made to this worksheet (e.g. adding rows or columns, calculations should be
verified.

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