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Şükrü Ada Mohsen Ghaffarzadeh
Associate Professor of Educational Management; Inspection,
Planning, Economy, Ataturk University, Turkey
PhD Student of Management Information Systems, Ataturk University, Turkey
Email: sukruada@atauni.edu/ghaffarzadeh.1361@gnail.com


Information has become an essential resource for managing modern organizations. This is so because
today’s business environment is volatile, dynamic, turbulent and necessitates the burgeoning demand for
accurate, relevant, complete, timely and economical information needed to drive the decision-making process
in order to accentuate organizational abilities to manage opportunities and threat. MIS work on online mode
with an average processing speed. Generally, it is used by low level management. Decision support system
are powerful tool that assist corporate executives, administrators and other senior officials in making decision
regarding the problem. Management Information Systems is a useful tool that provided organized and
summarized information in a proper time to decision makers and enable making accurate decision for
managers in organizations. This paper will discuss the concept, characteristics, types of MIS, the MIS model,
and in particular it will highlight the impact and role of MIS on decision making.

Key words: Management Information Systems, Decision Support Systems, Decision-making

INTRODUCTION term planning as well as budgeting. Ali

Safari and Asefeh Asemi have discussed two
Number of authors has discussed the main information systems, namely, MIS and
role of information system in decision DSS, its characteristics, relations, and
making, Kostetsky was one of the first connections of each concept to decision-
authors who wrote about the relationship making process. Srinivas Nowduri has the
between information systems, system same consumption about the relationship
analyst and decision making in 1966. between MIS and decision making. Decision
Management information system provides making process and its impact on top level
knowledge about the relative position of the management in a business organization was
organization and basic forces at work. It explained also with an emphasis on
provides the right information needed in automated decision making. The study
decision making process and help the found that the dynamic nature of MIS makes
organizations control, planning and it difficult for some organizations to keep up
operational functions to be carried out with the principles, strategies, propositions
effectively (Leonard, 2008). Furthermore, or even ideas. Barry Chris, provide added a
Ajayi, I. A. and Omirin, Fadekem new conceptual framework for decision
investigated the use of management making and information systems
information systems in decision-making on development, same as another authors
long-term planning, short-term planning who analyzed the role of MIS in decision
and budgeting in the South-West Nigerian making. A framework was developed,
Universities. A stratified random sampling combining an analysis of decision making
technique was used to collect data and within the systems development life cycle,
conclude that that there was a significant key models of decision-making and the
difference in the use of MIS for decision actors involved in the process of systems
making on budgeting between Federal and development. Barry Chris concludes that a
State universities in favor of the Federal deeper understanding of differing viewpoints
universities. The authors recommend that on systems development held by actors and
the MIS units should be adequately financed other phenomena can be illustrated with the
and maintained to ensure a free flow of framework. George Huber also draws a
information and adequate use of MIS in theory of effects of advanced information
decision-making on short-term and long- technologies on organizational design,

Journal of Management Research and Analysis, January – March 2015;2(1):98-107 98

Ghaffarzadeh S. A. M. Decision Making Based On Management Information System…

intelligent and decision making, the support System , transaction processing

theory studied the effects that computer- system, expert system .But we discuss
assisted communication and decision management information system and
aiding technologies have on organizational decision support system. In Management
design and decision making. information system these system assist
lower level management in problem solving
Humber focuses on technology that and making decision ( Manian,2011). They
affects the quality and timelines of decision use the result of transaction processing and
making from one side and from the other some other information also.
side has prompted changes in organizational
design. On the other hand Felix Alvarado in It is a set of information processing
his study " Complementary uses of functions. It should handle queries as quilt
Information Systems in Decision Making, as they arrive. An important element of
Planning and Democracy: An Example in management information system is
the Education Sector" describes the database .In decision support system, they
ongoing implementation of web intelligence assist higher management to make long
tools in public education and other policy term decisions. These types of systems
sectors in Guatemala. Software tools were handle unstructured or semi structured
developed for use in business was adopted decision .A decision is considered
for planning and decision making in public unstructured if there are no clear procedure
institutions. The study summarizes the for making the decision and if not all the
salient aspects of the experience so far of factor to be considered in the decision can
implementing and expanding what has been be readily identified in advance. The decision
called the “Platform for Integrated Social support system these are not of recurring
Information,” It discusses the issues this nature. Some recur infrequently or occur
Platform raises as a resource for improved only once. A decision support system must
public decision making, policy analysis and very flexible .The user should be able to
especially, as a promising but challenging produce customized reports by giving
tool for democracy in the education sector. particular data and format specific to
However, the world health organization has particular situations. There are different
introduced a report by who study group it views in determining the types of
was about the role of research and information systems and their
information systems in decision making for classifications. But in most categories, with
the development of human resource for titles such as: (Laudon and Laudon, 2009)
health, the study identified a number of
problems and noted causes of these Transaction Processing System (TPS)
problems such as inefficient data definition
and, lack of relevant information and poor This is also referred to as data
coordination of available information on the processing system. It performs the essential
other hand the study identified a positive role of collecting and processing the daily
factors that prompt decision making such as transactions of the organization. They
problem awareness and easy availability of serve at operational levels of the
presented information. The study group organization. Examples of transactions
emphasized that strengthening decision include purchase payroll, reservation,
making in the development of human invoices, payments, shipping, registrations,
resource of health, by linking information orders and sales.
and research to decision making and
prompting relevant information requires a Expert System (Specialist) (ES)
coordinated approach.
This is an extension of the decision
INFORMATION SYSTEM support system. It is a programmed
decision-making information system that
Information system are constantly captures and reproduces the knowledge
changing and evolving as technology and expertise of experts and then
continue to grow. Basically we have many simulates the thinking or actions of that
types of information system like expert to help users with less expertise.
management information system , decision These applications are implemented with
Journal of Management Research and Analysis, January – March 2015;2(1):98-107 99
Ghaffarzadeh S. A. M. Decision Making Based On Management Information System…

Artificial Intelligence (AI) technology. and to increase the productivity of the

Artificial intelligence is a computer-based group.
technology that has the ability to behave
like humans, learn languages and emulate Management Information System (MIS)
human expertise and decision-making.
The Management Information
Office Automation System (OAS) System (MIS) is a concept of the last
decade or two. It has been understood and
This system supports a wide range of described in a number ways. It is also
business activities. Office systems are known as the Information System, the
applications designed to improve workflow Information and Decision System, the
and communicate among workers regardless Computer- based information System(
of their physical locations. Typical office Davis & Geist, 2004). Definition of
system handles and manages document Management Information Systems: The MIS
(through word processing, desktop is defined as a system which provides
publishing, information support for decision making in
document imaging and digital filings), the organization (Barton & Parolin, 2005).
scheduling (through electronic calendars) The MIS is defined as an integrated
and communication (through electronic system of man and machine for providing
mail, voice mail and video conferencing). the information to support the operations,
the management and the decision making
Personal and Work Group Information function in the organization(Bendoly, 2008).
Systems (WGSS) The MIS is defined as a system based on the
database of the organization evolved for the
Personal information system is the purpose of providing information to the
system designed to meet the needs of a people in the organization. The MIS is
single user while work group system is defined as a Computer based Information
designed to meet the needs of a workgroup System (Bresfelean, 2009).

Figure 1: Simple View of MIS (Kumar, 2006, 45)

Decision Support System (DSS) and information to support semi-structured

and unstructured organizational decision
Decision-making is an essential making. Common characteristics of DSS
component of organizational life. Decision include:
makers receive and analysis information
using many different media, including - Problem structure, used in semi-
traditional print, group and interpersonal structured and unstructured decision
information exchanges and computer-based context
tools Decision support systems (DSS) is a - Intended to support and augment
generic concept that describes information decision makers not replace them
systems that provide analytical modelling
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Ghaffarzadeh S. A. M. Decision Making Based On Management Information System…

- Supports most phases of decision- structured and unstructured decisions

making process (Power, 2002,. Ezine, 2010. James, 1998).
- Uses underlying data and model The Decision support system are able to help
- Interactive: DSS is designed to be an groups to make the decision .It should not
interactive decision aid be responsible for individual decision
making .The Decision support system is
A decision support system (DSS) is easy to use .A user should not be required
an integrated set of computer tools to be computer operator to generate reports
allowing a decision maker to interact .It should be convenient for the user to use
directly with computer to retrieve DSS(Singh & Sharma, 2012).
information useful in making semi

Figure 2: A Simple View of DSS ((Kumar, 2006, 75)

Figure 3: Types of Information systems and organizational hierarchy (Gabriel, 2012, 89)

Types of Decision Support System supports more than one person working on
a shared task. Many collaborators work
There are a number of decision together to come up with a series of decision
support systems. These can be categorized to set in motion a solution or strategy. Most
into five types: communications driven communications driven DSSs are targeted at
DSS, data driven DSS, document driven internal teams, including partners. The most
DSS, knowledge driven DSS and model commons technology used to deploy the DSS
driven DSS. A communication driven DSS is a web or a client server. In general,
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Ghaffarzadeh S. A. M. Decision Making Based On Management Information System…

groupware, bulletin boards, audio and or software running on stand-alone PCs.

video conferencing are the primary Model driven DSSs are complex systems
technologies for communication driven that help analyses decisions or choose
decision support. Data driven DSS model between different options.
puts its emphasis on collected data that
is then manipulated to fit the decision A model driven DSS emphasizes
maker’s needs. This data can be internal, access to and manipulation of financial,
external and in a variety of formats. This optimization and / or simulation models.
model emphasizes access to and Simple quantitative models provide the most
manipulation of a time series of internal elementary level of functionality. Model-
company data and sometimes external driven DSS use limited data and
and real time data. Simple file systems parameters provided by decision makers to
accessed by query and retrieval tools provide aid decision makers in analyzing a
the most elementary level of functionality. situation, but in general large data bases
Most data driven DSSs are targeted at are not needed for model-driven DSS. These
managers, staff and also product / service are used by managers and staff members
suppliers. of a business, or people who interact with
the organization, for a number of purposes
It is used to query a database or depending on how the model is set up.
data warehouse to seek specific answers These DSSs can be deployed via software
for specific purposes. It is deployed via a / hardware in stand-alone PCs,
main frame system, client server link or via client/server systems or the web(Holsapple
web. Document driven DSSs are more & Whinston, 2006).
common, targeted at a broad base of user
groups. The purpose of such a decision Difference of MIS and DSS
support system is to search web pages
and find documents on a specific set of MIS and DSS are two abbreviations
keywords or search terms. This model that are often heard in the field of Business
uses computer storage and processing Management. They differ in a few aspects.
technologies to provide document retrieval It is important to know that MIS stands for
and analysis. A document driven DSS Management Information Systems whereas
model uses documents in a variety of data DSS stands for Decision Support Systems.
type such as text documents, spreadsheets It is interesting to note that MIS is a type of
and database records to come up with link that assists in the communication
decisions and manipulate the information between managers of various disciplines in
to refine strategies. The usual technology a business firm or an organization. On the
used to set up such decision support whole it plays a very important role in
systems are via web or a client / server building up communication among the
system. Knowledge driven DSSs are a catch- corporate people. DSS on the other hand is
all category covering a broad range of an improvement of the concept of MIS. It is
systems covering users within the true that both of them differ in terms of
organization setting it up, but may also their focus. DSS focuses more on
include others interacting with the leadership. It is all about senior
organization. It is essentially used to management in a firm providing innovative
provide management advice or to choose vision. On the other hand MIS focuses more
products or services. Knowledge-driven DSS on the information gathered and the
can suggest or recommend actions to information that has poured from different
managers. These DSS are person-computer quarters. Experts on managerial behavior
systems with specialized problem-solving say that DSS focuses more on decision
expertise. The expertise consists of making.
knowledge about a particular domain,
understanding of problems within that MIS on the other hand focuses more
domain, and skill at solving some of these on planning the report of various topics
problems. The typical deployment concerned with the organization that would
technology used to set up such systems assist the managers to take vital decisions
could be client / server systems, the web, pertaining to the functioning of the
organization. One of the finest differences
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Ghaffarzadeh S. A. M. Decision Making Based On Management Information System…

between MIS and DSS is that MIS focuses Decision - making is the process by
on operational efficiency whereas DSS which organizational members choose
focuses more on making effective decision specific course of action in response to
or in other words helping the company to do threats and opportunities (George and
the right thing. Flow of information is from Jones, 1996: 428). Good decision result
both sides, up and down in the case of MIS. in courses of actions that help an
On the other flow of information is only individual, group or organization to be
upward in the case of DSS. In the case of effective, the opposite is its reverse. Every
DSS the report can be flexible whereas in organization grows, prospers or fails as a
the case of MIS the report is usually not result of decisions made by
flexible. MIS is characterized by an input of It is members; and decision according to
large volume of data, an output of summary Daft (2001: 399) can be risky and uncertain
reports and process characterized by a without any success. Simon (1984), a
simple model. On the other hand DSS is leading authority in management decision-
featured by an input of low volume of data, making considers that decision making
an output of decision analysis and a comprises four principal phases:
process characterized by interactive model.
Experts would also say that MIS is a - Intelligence- searching the
primary level of decision making whereas environment for conditions calling for
DSS is the ultimate and the main part of the decision making.
decision. This is one of the most talked - Design- inventing, developing and
about different between the two. analyzing possible courses of actions.
This involves processes to understand
As a matter of fact MIS is all about the problem, to generate solutions and
theory whereas DSS is all about practice testing of solutions for feasibility.
and analysis. An organization should - Choice- selecting an alternative or
employ both the systems effectively (Pride course of action from those variables.
and Ferrell, 2006). - Review - assessing past choices. This
model was later incorporated by
Decision - Making George Huber into an expanded model
of the entire problem-solving process
(see figure 4).

Figure 4: process of Decision - Making (Renolds, 2003, ppt65)

Types of Decisions alternatives. A somewhat more sophisticated

view includes the process of constructing the
A simple view of decision making is alternatives (i.e., give a problem statement,
that it is a problem of choice among several developing a list of choice options). A
Journal of Management Research and Analysis, January – March 2015;2(1):98-107 103
Ghaffarzadeh S. A. M. Decision Making Based On Management Information System…

complete picture includes a search for product, personnel appointments,

opportunities for decisions (i.e., discovering etcetera. Whether decision is of the
that there is a decision to be made). A programmed or non-programmed type,
manager of company may face a choice in it depends hugely on inputs from
which the options are clear (e.g., the choice management information systems.
of a supplier from among a existing
suppliers). She may also face a problem for Having good decision choices
which she designs creative decision options guarantees viable decision in organizations
(e.g., how to market a new product so that (Vital and Shivraj, 2008; and Jawadekar,
the ports are maximized). Finally, she may 2006). Rhodes (2010) avers that MIS gives
work in a less reactive fashion and view managers quick access to information. This
decision problems as opportunities that can include interaction with other decision
have to be discovered by studying the support systems, information inquiries,
operations of her company and its cross referencing of external information and
surrounding environment (e.g., how can she potential data mining techniques. At other
make the production process more evident). instances, MIS also is said to have
revolutionized decision-making process
There is much anecdotal and some through automated systems, through such
empirical evidence that structuring decision systems, managers no longer rely on 24hour
problems and identifying creative decision service from workers, instead, machines are
alternatives determine the ultimate quality to be programmed to do things, such as
of decisions. Decision support systems aim routine decisions, in place of humans
mainly at this broadest type of decision (Jarboe, 2005). In his thinking, Adebayo
making and in addition to supporting choice, (2007) stressed that MIS provides
they aid in modeling and analyzing systems information that is needed for better
(such as complete organizations), identifying decision on issues affecting organizations
decision opportunities, and structuring regarding humans and material resources.
decision problems .Simon (1984) classified Lucey (2005:179) argued MIS supplies
decisions into two broad categories information explores alternatives and
according to the extent that the process of provides support where the manager takes
decision-making can be pre-planned: the decision or the MIS takes the decision
itself, especially the routine operational
- Programmed Decision: these are decisions.
decisions made using standard rules,
procedures or quantitative methods. Decision and MIS
To make a programmed decision, the
decision maker uses a performance Development of information and
program, a standard sequence of communication technologies as change
behavior that organizational members structures of societies, it also affected task
follow routinely whenever they of manager’s making decision. Many
encounter a particular type of problem organizations prepare them self for effective
or opportunity (George and Jones and efficient use of new information and
:429). For example, inventory control communications technologies. Information
decisions, machine loading decisions, and communication technology has two
scheduling, etcetera. benefits for organization. First, it enables
- Non-programmed Decisions: this type organizations and managers to easily
if decision deals with unusual or acquire data. This will cause further support
exceptional situations. They are the decision making process. Second, the
decisions made in response to novel use of information and communication
problems and opportunities. This type technology enables organizations to have
of decision according to Lucey (2005: better operate in a global competitive
171), is associated with high degree of environment and make effective decision
uncertainty, cannot be delegated to low making. Information and communication
levels, may involve things, but always technology improve the quality of decision
involves people. Examples: merger, making that is crucial factor for
acquisitions, launching of new organization. Cause dramatic changes in

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Ghaffarzadeh S. A. M. Decision Making Based On Management Information System…

levels of the organization, including

organizational leadership and strategy, and According to Obi (2003), MIS is
even members behavior. The information useful in the area of decision making as it
and communication technology has become can monitor by itself disturbances in a
an essential component in the process of system, determine a course of action and
decision making in organization and take action to get the system in control. It is
managers at all levels increasingly get help also relevant in nonprogrammer decisions as
from information and communication it provides support by supplying information
technologies (Feizi & Moghadassi, 2012). No for the search, the analysis, the evaluation
doubt modern information and and the choice and implementation process
communication technologies provide the of decision making. Adebayo (2007) stressed
field of information management system. the need for MIS in decision making as it
Information and communication technology provides information that is needed for
enables collect, analyze and evaluate data better decision making on the issues
and transferring them from one point to affecting the organization regarding human
another and cause instant access to and material resources(Reddy,2009).
information, Reduce costs, Produce better,
Carefully, Coordination, Leading time, MIS is an organization – wide effort to
improved control and will lead to better provide decision making process
services. No doubt, management has been information. The system is a formal
a necessity for human since past, If you commitment by executive to make the
consider different management activities computer available to all managers. MIS sets
can be clearly seen that the essence of the stage for accomplishments in the other
all the management activities is making area, which is DSS, the virtual office and
decision. knowledge based systems. The main idea
behind MIS is to keep a continuous supply
Decision making is an integral of information flowing to the management.
component of management In each task, Afterwards, by data and information
the management is so smart. In determine gathered from MIS, decisions are made
organization's policies, development (Asemi & Safari, 2011).
objectives. Organization design, Choice,
Assessment and management practices in MIS may be viewed as a mean for
all forms, Decision-making are one of the transformation of data, which are used as
main fundamental pillars. In a simple information in decision-making processes.
definition, decision making is choose a way Figure 1 shows this understanding about
between different paths (Alvani, 2012). information as data processed for a definite
purpose (Lucey, 1997).
MIS and Decision Making Process

Figure 5: MIS and decision making process (Ajayi, 2007, 97)

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Ghaffarzadeh S. A. M. Decision Making Based On Management Information System…

Figure 6: Phases of Decision Making and IS (Ajayi, 2007, 45)

CONCLUSION business choices. MIS as renowned concept,

having good decision choices guarantees
The role of information in decision viable decisions in our businesses. From the
making cannot be overemphasized. Effective above discussion we can say that decision
decision making demands accurate, timely support system focus on decision making
and relevant information. MIS provides whereas management information system
accurate and timely information necessary (MIS) focus on information. In
to facilitate the decision-making process and Management information system it works on
enable the organizations planning, control, online mode but in decision support system
and operational functions to be carried out it works on real time mode. The management
effectively. MIS also plays the crucial role of support system supports medium level of
providing a wide range of streamlined data but in decision support system it
options from which decision-makers are able supports huge volume of data. The
to make their preferred choices and this management support system uses low
ensures that whatever choices are made by supports of graphics but in decision support
decision makers, the outcome, more often system it uses large support of graphics. The
than not, becomes positive. management information system focus only
on fully structured task or routine for
This, as a matter of fact, is the reason decision but decision support system
why many decision makers tend to prefer focuses on structure as well as semi-
using MIS tools when making tough structured data. Beside the above

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Ghaffarzadeh S. A. M. Decision Making Based On Management Information System…

differences both MIS and DSS are core of an requirement of different levels of
information system satisfying the management.


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