JOSEPH CHAN M.Ed.

Orange County, CA
562-881-2088
josephxchan@yahoo.com
www.joseph-chan.weebly.com

PROFESSIONAL SUMMARY
A highly efficient, innovative, tenacious, performance-driven higher education professional with years of extensive TECHNICAL EXPERTISE
Salesforce
experience armed with broad-based skills as an ESL classroom instructor, admissions advisor, curriculum
developer, and e-learning administrator. Comfortable working in a fast-paced, growth-orientated work CourseNet Student Services
environment and possesses a proven ability to ensure that educational messages, standards, and communications System (CNSSS)
are well understood and implemented effectively. Extremely productive in team environments as both a team
member and team leader; efficient in juggling multiple project priorities. Experienced in eLearning design, Articulate Storyline 2
energized through provision of quality educational modules for professionals and others seeking both
comprehensive advancement and interactive environments. Proficient in storyboard development, dynamic Adobe Captivate
content creation, graphic design, use of associated design programs, and productivity tools. Now looking forward
Camtasia
to making a significant contribution to an organization that offers genuine opportunities for advancement.
HIGHLIGHTS OF QUALIFICATIONS Adobe Photoshop
▪ Huge experience working with e-learning development software
▪ Solid grasp of grammar, syntax, punctuation, sentence structure, APA, MLA format Adobe InDesign
▪ Wide knowledge of current and emerging technologies
▪ Familiarity with eLearning authoring tools Hippani Animator 5.1
▪ Excellent project management and organizational skills
▪ Ability to learn new applications quickly through self-study LMS Support
▪ Ability to create content outlines, story boards, and web-based training modules
▪ Ability to work collaboratively with multiple stakeholders Flowcharts

TEACHING EXPERIENCE Word

GRADUATE ASSISTANT | UNIVERSITY OF SOUTHERN CALIFORNIA, LOS ANGELES, CA AUGUST 2014- APRIL 2016
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USC OFFICE OF INTERNATIONAL SERVICES
▪ Taught beginner level ESL to 15+ international adult learners and visiting scholars
Adobe Creative Suite
▪ Strategized with the instructors from other classes in order to discuss best teaching methods
▪ Designed curriculum and lessons on verbal, nonverbal, and written English Services
▪ Fostered an inclusive “open space” class environment that promoted diversity and discussion among
peers Storyboard
USC ORIENTATION PROGRAMS
▪ Co-taught a class of 10+ international graduate students on various topics related to American culture Defining module objectives
▪ Assigned homework and quizzes that enabled the international students to think critically
▪ Worked with an established curriculum, and made presentations conducive to student learning Dividing objectives as
▪ Fostered a seminar-style environment where students respect others’ cultures, race, and customs module sections
USC ASIAN PACIFIC AMERICAN STUDENT SERVICES (APASS)
▪ Facilitated the Alternative Spring Break – Manzanar pre-trip session Each section offers input -
▪ Analyzed and strengthened the curriculum for the 7-week non-credit APA education course Modeling - Checking for
▪ Identified 30+ high schools where scholarship organizations can better outreach to APA students understanding
▪ Researched alumni career resources that can be incorporated into the alumni branch of APASS
Compelling eLearning
USC AMERICAN LANGUAGE INSTITUTE
modules based on learner
▪ Provided one-on-one conversations with international students to strengthen their English skills
and organizational needs
▪ Maintained ongoing meetings with upward 4-5 international students per week to develop their writing,
reading, speaking, and English comprehension abilities Complex level of games,
▪ Provided one-on-one career counseling, academic advisement, homework help, presentation skills help, interactions, branched
email and paper formatting, editing services, and general English speaking scenarios, storylines, and
USC OFFICE OF RELIGIOUS LIFE avatars
▪ Engaged in both qualitative and quantitative research in order to strengthen the diversity curriculum
▪ Reviewed student papers and provided comments, feedback, and scores based upon the given rubric HTML 5 and SCORM
▪ Utilized Qualtrics for collecting data and finalizing all documents to be presented to the supervisor
CALIFORNIA BAPTIST UNIVERSITY | RIVERSIDE, CA August 2013 -April 2014 Tests
▪ Tutored English, oral communications, and mandarin Chinese to students
▪ Mentored over 100 students about English essays, mechanics, syntax, sentence structure, and analysis Quizzes
▪ Offered constructive criticism to those needing assistance in public speaking and rhetoric
▪ Created a 40-page pamphlet and made presentations on MLA, APA, and Associated Press writing PROFESSIONAL
International Service Projects, MeiZhou, China May 2013
Process Development
▪ Provided daily ESL lessons to over 50 university students in China
▪ Volunteered at a shelter home, blind/deaf school, foster care home, and K-12 schools to teach ESL Highly Organized
▪ Designed curriculum that met the needs of diverse, multi-ethnic populations
▪ Worked with adult learners in urban settings using verbal, nonverbal, and written instruction Planning and Preparation

PROFESSIONAL EXPERIENCE Report Analysis

ADMISSIONS ADVISOR / GRADUATE TA | TRIDENT UNIVERSITY, CYPRESS, CA MAY 2016-PRESENT
Leadership
▪ Work with online adult learners to get them started on their path to graduation
▪ Update curriculum through reviewing past materials and finding appropriate text and assignments PERSONAL SKILLS
▪ Work collaboratively with other departments such as Student Finance, Faculty, Registrar, and Center for
Student Success to meet student needs Proactive
▪ Assist students with retrieving transcripts, working with inactive returns, retroactive withdrawals,
change of majors, scholarships, and discussing career options based on selected degree programs Self-Discipline
▪ Walk the students through the Trident University Orientation which is available on their portal, and
assist each student with a general walk-through of the portal so they know how to navigate everything Active Listener
▪ Advise undergraduate and graduate students on university programs, structure, accreditation,
Skilled in multi-tasking
evaluations, tuition payment plans, financial aid, corporate benefits, military or veteran’s benefits
▪ Maintain a relevant understanding of regulations associated with the Family Education Rights and Strong interpersonal skills
Privacy Act (FERPA) with regards to distribution of student information and following regulations
▪ Train incoming hires on standards and regulations for all enrollment processes

LEADERSHIP EXPERIENCE
▪ Chapter President, Kappa Delta Pi (KDP), American College of Education (ACE), Indianapolis, Indiana
▪ Feedback Secretary, ACCESS Committee, Trident University International, Cypress, CA
▪ Director of Communications, USC Graduate Student Government, Los Angeles, CA
▪ Student Ambassador, Admissions and Recruiting, USC Rossier School of Education, Los Angeles, CA
▪ Overseas English Teacher, International Service Projects, MeiZhou, China
EDUCATION AND CERTIFICATION
▪ Trident University International, Cypress, CA In Progress
▪ Doctor of Philosophy (Ph.D.), Educational Leadership
▪ University of Southern California (USC), Los Angeles, CA May 2016
▪ Master of Education (M.Ed.), Postsecondary Administration & Student Affairs
▪ California Baptist University (CBU), Riverside, CA May 2014
▪ Bachelor of Arts, Public Relations
AWARDS AND RECOGNITION
▪ 2018 Recipient of the President's Scholarship award for Kappa Delta Pi: Available to one
undergraduate, graduate, or doctoral student, or practicing educator dedicated to leadership and
service
▪ 2018 Recipient of Trustee Award at Trident University International: This award is given to one full-
time faculty member and staff member who, in the opinion of the Board, have exhibited exemplary
service on behalf of Trident University and its students