Define Usability testing and Usability

At its base the term usability can be broken down to mean, “able to be used.” The true definition
of the term is more complex as there is no set usability approach that can make a product or
service usable for everyone. Usability testing helps determine the parts of a product, be it
physical or digital, that need to be more usable or accessible. If your demographic of users does
not find your product to be usable you will inevitably lose consumer base.

Set Up

Explain what is needed from the tester and the proctor. Give examples of how to keep
tester comfortable and build rapport without creating bias. Define set up of the test whether it’s
interview, hands on, or otherwise and how the results will be recorded. Touch base on consent
from tester.

Define qualitative and quantitative

Define the two terms and explain the difference in the types of testing. Give examples as
to when each one might be necessary.

What are the kinds of question

Explain what questions fall under the qualitative/quantitative categories. Ask questions
that are open ended but that don’t create bias in the way they’re asked. Don’t pressure the
tester through questions to give a particular answer. Craft phrases so the testerb doesn’t feel
things aren’t working because of their own shortcomings.

VISUALS ABOUT QUESTION TYPE

Questions:

1. On a scale of 1-10, 1 being this product is confusing and frustrating and 10 being this
product was easy and intuitive to use how would you rank this product
2. How long does it take to navigate from one space to another.
3. How long would you spend on this product per use?
4. How many times a day/week/month/year would you use this product?
5. How much would you be willing to pay for this product
6. How often do you buy/use this type of product
7. Which section of the [product, document, app, etc.] did you find most aesthetically
pleasing?
8. What aspect of this product was most effective.
9. What aspect of this product was least effective.
10. What do you see the longevity of this project to be?
11. How well does this product supply for the need for which it is meant?
 12. What would you price this product?
13.

Closing
Dismissing and thanking the tester. Gathering data from results. Multiple testers and
demographics depending on product or service. How to apply the data to increase usability.

1. Does the order I have laid out make sense?

2. What sample questions work?
3. What isn’t working in my organization?
4. Does the diction of the introduction work so far?
5. What have I included to make it clear I have a plan for adding created visuals
6. What have I done to make it clear I understand who my audience is.
7. What does my outline do to address staging/context
8. What’s oriented toward quantitative in my content
9. What’s oriented toward qualitative in my content
10. What works in my text
11. What’s not working?
12. How able am I to apply my questions to different products and industries.
13.