Contact us

Page 1 of 2 Avoid estimated bills when you

manage your account online at

britishgas.co.uk/bill
Or for enquiries call us on
Mr A Sample 0800 048 0101
2 Sample Street
Mon - Fri, 8am - 8pm, Sat, 8am - 6pm.
Sampletown
Sampleshire Please have your meter reading handy
AB12 3CD

D Customer reference number

1234 1234 1234

Your electricity bill – actual Bill date:

04 March 2010
Please pay £92.62 – to reach us by 18 Mar 2010 Bill period:
25 Nov 09 – 03 Mar 10
Pay by this date and you’ll benefit from our PromptPay discount
Copy as requested
on your next bill Supply address:
86 EDLESTONE ROAD,
CREWE, CW8 1AB

You’re on our Standard Tariff.

Before this bill This bill

Your previous bill £66.09 Balance brought forward £0.00
Message board
in debit If you would like to view your
Electricity you’ve used £91.79
What you paid £66.09 previous bills, visit
this period britishgas.co.uk/copybill and you
Balance after your £0.00 Your Prompt Pay discount £3.58 will be able to access your energy
last payment credit account(s) when it suits you.

VAT at 5% £4.41

Total to pay £92.62

For further details please turn over 

Ways to pay your bill

When paying you need your customer reference number which is 1234 1234 1234.
Please allow 3 working days for your payment to clear at a bank or Post Office and 5 working days if you pay by post.

Switch to Direct Debit Credit/Debit card, by phone or online By PayPoint

It’s easy, convenient
and saves you money.
Call us on 0800 048 0101
to spread your payments
over the year, or pay your
bill in full each quarter.
Call us on 0800 294 4464 or visit
britishgas.co.uk/paymybill
SMS
Call us on 0800 048 0202 to register.
Internet or phone banking
Pay directly to our account number
71584685 and sort code 40-05-30.
At the Post Office
Take your bill or payment card, fill in
this payment slip and make your
cheque payable to “Post Office Ltd”.
Take your whole bill and pay by cash.
At any bank or by post
Make cheques payable to “British Gas
Trading Ltd” and write your customer
reference number on the back. Take your
cheque with this completed payment slip
to the bank, or send them to British Gas,
Payment Area 55, Camberley, GU95 1AB.
Please don’t send cash in the post. Some
banks charge for this service.

ofgem_quarterly_CC_elec_v14.indd 1 25/6/10 16:42:50

 Page 2 of 23

Whatyou’ve
Gas you paid – thank
used you
this period Other
Other contact
contact details
details
Write to
Write to British
British Gas
Gas PO
PO BOX
BOX 3055,
3055,
Online number:
Meter Credit/DebitG4W00560910902
Card Payment 26 Dec 2009 £66.09 Eastbourne BN21
Eastbourne BN21 9FE
9FE
Total
30 Junpayments
09 - actual 00084 You gave us your meter reading £66.09 AllCentral
All CentralHeating
Heatingenquiries:
enquiries:0845
0845950
9500400
0400
5 Jul 09 - estimated 00113 Estimated Emergency? Smell gas?
Electrical emergency or powercut?
Electricity you’ve used
= 29 metric units used over 6 days (estimated) Call 0800 111 999 (24 hours)
Call 0800 056 8090 (24 hours)
Gas units converted = 325.18 kWh used over 6 days To find the name and address of the company
Meter number: UL78K11234 Your electricity
responsible fordistributor is:
the gas pipeline delivery network to
First 44.00 kWh x 6.777p £2.98
25 Nov 09 08666 Actual – we read your meter CE
yourElectric
home,(Yorkshire
please callarea),
08701PO BOX
600 229161,
(lines open
Next 281.18 kWh x 3.206p £9.01 Mon-Fri
161 8amRoad,
Gelderd to 9pm, excluding
Leeds, Bank Holidays).
LS1 1QZ
3 Mar 10 09414 Actual – you gave us your meter reading
Cost of gas Your
Yourelectricity
gas metersupply number number
point reference
= 748.00 kWhused
used this
over period
99 days (actual)£11.99
6 Jul 09 - estimated 00113 Estimated 1635800902
kWh × when you changed how you 01 801 100
First 136 24.041p £32.70 S 23 5232  2634 910
Manweb Pricing Area.
pay
Next 612 kWh × 9.655p £59.09 G4S Accuread
Accuread read meter.
read your your meter.
20 Jul 09 - estimated 00236 Estimated
Complaint
xxxx xxxx Pricingrelating
Areato your energy account?
Cost of electricity used
= 123 this period
metric units used over 15 days £91.79
(estimated) Step 1 Please contact
Complaint relating to us your
on 0800 072 8631,
energy go to
account?
Total cost of electricity used £91.79 www.britishgas.co.uk/mycomplaint, or write to
Step
Gas units converted = 1379.24 kWh used over 15 days British1 Gas
Please contact Solutions
Customer us on 0800 072 8631,
Team, PO BOX go
to www.britishgas.co.uk/mycomplaint,
3054, Eastbourne BN21 9FD. We will or dowrite
all wetocan
First 110.00 kWh x 7.132p £7.85 British GasyourCustomer Solutions Team, PO BOX
to resolve issue straight away.
Next 1269.24 kWh x 3.206p £40.69 3054,
Step 2Eastbourne
If you remain BN21 9FD. We please
dissatisfied, will do write
all weto:
can
Adele to Barker,
resolve Customer
your issueService
straight Director,
away. British
Cost of gas used this period £48.54 Step
Gas, 2PO If you
BOXremain
3054, dissatisfied, please9FD.
Eastbourne BN21 write to:
21 Jul 09 - estimated 00236 Estimated when you changed how you Adele Barker,
If following Customer
steps 1 and 2Service
your areDirector, British
dissatisfied you
pay Gas, PO BOXthe
may contact 3054, Eastbourne
Energy Ombudsman BN21on 9FD.
0845 055
If0760 (Textphone
following steps 118001
and 20845 051 dissatisfied
your are 1513), or via you
Your
19 consumption
Aug 09 - estimated 00463 Estimated
www.energy-ombudsman.org.uk.
may contact the Energy Ombudsman TheonOmbudsman
0845 055
= 227 metric
Electricity usage comparison units used
(including over readings)
estimated 30 days offers(Textphone
0760 a free, independent
18001 0845 service where customer
051 1513), or via
(estimated) and supplier cannor reach final resolution.
www.energy-ombudsman.org.uk. Their
The Ombudsman
25 Nov 08 – 03 Mar 09
Gas units converted = 2545.45 kWh used over 30 days final decision
offers is binding onservice
a free, independent the energy
wheresupplier,
customer not
25 Nov 09 – 03 Mar 10 the customer.
and supplier cannot reach final resolution. Their
First 220.00 kWh x 6.777p £14.91 final decision is binding on the energy supplier,
Advice?
0 200 2325.45
400 600kWh
800 xkWh not the customer.
Next 3.206p £74.55 Consumer Direct, the Government’s helpline for
Advice?advice, offers clear, practical and
consumer
Cost of gas used this period £89.46
From 04 Mar 2009 to 03 Mar 2010, you used 2,758 kWh of electricity. Consumerhelp
impartial andthe
Direct, advice. You can call
Government’s on 0845 04
helpline
Total
If you continue to use energy cost
at the same of
rategas used
over the next 12£149.99
months, 05 consumer
for 06 or go toadvice,
www.consumerdirect.gov.uk
offers clear, practical and
we estimate your cost will be £397.19. impartial help and of
Daily average advice.
the gasYouyou’ve
can callused
on
0845 04 05 06 or go to www.consumerdirect.gov.uk
(Based on the following tariff breakdown).
1 Aug 08 - 29 Jun 09
Period Your tariff Projected cost
To get a large print, talking or braille
04 Mar 10 – 03 Mar 11 Standard Tariff Continued on the next£397.19
page Ë 30 Jun 09 - 19 Aug 09
bill or to join our Home Energy Care
£397.19 register call 08000 07240 8625 kWh
To get a large print, talking or braille bill or to join 80 120 160
For FAQs please go to Britishgas.co.uk/HelpAndAdvice
our Home Energy Care register call 0800 072 8625 (Textphone 18001
The above includes 0800readings.
estimated 072 8626)
(Textphone 18001 0800 072 8626)

Electricity payment slip British Gas bank giro credit

Amount due
Reference (customer account number) Credit account number no fee payable at P.O. counter

155
1234 1234 1234 143 0653 £ 92.62
32 Cheque acceptable at a Post Office
Total
cash
Printed by Communisis

Signature Cheques
Cashiers stamp
9826 1388 9085 0018 1165 761
Date
and initials

/ / 43-06-53 HSBC Head Office Collection Account £

Please do not write in the area below or fold this voucher

123412341234 MDaa430653C ££££££ppC 74 X

ofgem_quarterly_CC_elec_v14.indd 2 25/6/10 16:42:51