1. Business / Dept. Objective: Build Sales and Guest Counts
a. Smart Objective Description: Achieve 100% or more of the annual sales budget b. Measurement: Annual sales dollars achieved compared to budget i. Not meeting expectations: Below 90% ii. Meeting some expectations: 90 to 95.9% iii. Meeting expectations: 96 to 100% iv. Exceeding expectations: Above 100.1% c. Balanced Scorecard Type: Financial 2. Business / Dept. Objective: Build Sales and Guest Counts; Improve Margins a. Smart Objective Description: Achieve annual system regression percentage b. Measurement: Store regression to system average i. Not meeting expectations: .5 Below system regression percentage ii. Meeting some expectations: .49 to .1 below system regression percentage iii. Meeting expectations: System average flat to .4 above system average iv. Exceeding expectations: Over .4 above system average a. Balanced Scorecard Type: Financial 3. Business / Dept. Objective: Improve Guest Experience and Perception a. Smart Objective Description: Achieve annual average GEM score at or above 71 on Server Attentiveness b. Measurement: GEM Server Attentiveness score compared to the following: i. Not meeting expectations: Below 69 ii. Meeting some expectations: 69-70 iii. Meeting expectations: 71-73 iv. Exceeding expectations: 74 and above b. Balanced Scorecard Type: Customer 4. Business / Dept. Objective: Improve Guest Experience and Perceptions a. Smart Objective Description: Achieve zero critical and zero major violations on Ecosure Audits for the year b. Measurement: Average critical violations and average of major violations on combined Ecosure Audits for the year i. Not meeting expectations: Averaging 4 or more critical violations and/or 4 or more major violations for the year ii. Meeting some expectations: Average of 1-3 critical violations and/or 3 or more major violations for the year iii. Meeting expectations: Average of 0 critical violations and 2 major violations or less for the year iv. Exceeding expectations: No upside c. Balanced Scorecard Type: Process 5. Business / Dept. Objective: Great Place; Great People; Great Work a. Smart Objective Description: Achieve year end team turnover goal of 85% b. Measurement: December YTD annualized turnover compared to chart below: i. Not meeting expectations: 90.1% and above OR less than 10% improvement ii. Meeting some expectations: 85.1% to 90% OR 10% improvement iii. Meeting expectations: 81.1% to 85% OR 20% improvement iv. Exceeding expectations: Below 85% OR greater than 20% improvement c. Balanced Scorecard Type: People