Balancing the competing

demands of your customers, your

teams, and your tools
Dec, 2018
 Today’s speakers

Sonia Gupta Matty Stratton Rachael Byrne

Developer Advocate DevOps Advocate Community Advocate
InfluxData PagerDuty PagerDuty

2 © 2018 InfluxData. All rights reserved.

Don’t be a bystander, be
an Incident Commander
Rachael Byrne
Something is broken!

@b3rachael
@b3rachael
 1. Skills
2. Training

@b3rachael
 Major Incident
Incident Response
Incident Commander
@b3rachael
Who can lead?

@b3rachael
(spoiler, none are technical)

@b3rachael
@b3rachael
1. Process

@b3rachael
2. Communication

@b3rachael
3. Time management

@b3rachael
4. Listening

@b3rachael
 Incident Commander Skills

1. Process
2. Communication
3. Time management
4. Listening

@b3rachael
Inclusive Incident Response Training

@b3rachael
Coordinate and delegate

@b3rachael
Office Hours

@b3rachael
Shadow

@b3rachael
Scribe

@b3rachael
Failure Friday

@b3rachael
Reverse Shadow

@b3rachael
Celebrate

@b3rachael
 Inclusive IC Training

1. Define the role

2. Office hours
3. Shadow
4. Scribe
5. Failure Friday
6. Reverse shadow

@b3rachael
26 © 2018 InfluxData. All rights reserved.
 About InfluxData

27 © 2018 InfluxData. All rights reserved.

 Platform Strategy:
Be The Platform of Choice for All Metrics and Event Workloads

IoT
Sensor Business
Events Metrics

Common Metrics
Infrastructure and Events Application,
& Application Platform Custom Logs &
Metrics Traces

28 © 2018 InfluxData. All rights reserved.

 InfluxData Platform Features

INSTRUMENT OBSERVE

✓ Quickly ingest data from ✓ Support real-time query,

everywhere analysis and visualization of
✓ Efficiently store (Compress) the large data sets
data at scale ✓ Provide time-based functions
METRICS for “change over time” analysis
and control

AUTOMAT EVENTS LEARN

E
✓ Provide automation and control ✓ Facilitate machine learning and
functions anomaly detection algorithms
✓ Evict and down-sample data ✓ Provide streaming analytics for
data in motion

29 © 2018 InfluxData. All rights reserved.

 InfluxData Products and Offerings

30 © 2018 InfluxData. All rights reserved.

 Core Focus: • Developer Happiness
Developers and • Time to Awesome
Builders • Ease of Scale-Out & Deployment

31 © 2018 InfluxData. All rights reserved.

 About PagerDuty

32 © 2018 InfluxData. All rights reserved.

Leading Companies Are Reimagining Operations
OLD WAY NEW WAY

Queued Real-time
Siloed Collaborative
Manual Automated
Reactive Proactive
Static Learning

PROPRIETARY & CONFIDENTIAL 33

 Platform for Action
Harness Digital Data Make Sense of Data Respond & Engage Teams Analyze & Learn

Social Inc
ide
Containers nt

Microservices Incid
ent
Network
Inciden
Apps & Services t
Inci
Security den
t
Database

Servers Incid
ent
Cloud

PROPRIETARY & CONFIDENTIAL 34

PagerDuty Digital Operations Management Platform

USE CASES DevOps ITOps SecOps Customer Support Business Ops Industrial Ops

Analytics Visibility
Empower data-driven results. Connect insights to real-time action.

PRODUCTS
Event Intelligence Modern Incident Response
Cut through noise. Improve productivity. Automate the right action every time.

On-Call Management
Enable accountability. Accelerate resolution.
PLATFORM
Enterprise Class
Cloud-native, built for real-time work.

300 Integrations, Unique Machine + Human Data

PROPRIETARY & CONFIDENTIAL 35

Empower Teams to Act in Real Time
DevOps
ITOp
Harness Digital Signals s

Security

Drive
Real-Time
Operations
Support

BizOps

Industrial

PROPRIETARY & CONFIDENTIAL 36

Thank You