Curriculum Vitae

Xavier Daniel
Citizenship : Indian ▪ Date of birth : 8th May 1985

12/7, 3rd Cross, Jai Bharath Nagar, Bangalore-33

Contact No. : +91 9611981125
E-mail : maxxav@gmail.com

OBJECTIVE

Seeking a challenging position with a progressive organization where my abilities and learning
skills are utilized to make my contribution effective to achieve the organization’s set goals for a
bright and rewarding career.

PROFFESIONAL EXPERIENCE

DELL International Services (Feb 2007 to May 2008) Full-time job

Technical Support Specialist
• Provided support for UK and Ireland.
• A4 level as a single point of contact to the customers.
• An asset to the team in terms of team scores.
• Adhering to C-SAT (customer satisfaction), AHT and team targets.
• Part of a team which stands 1st on floor in FCR (First Call Resolution) parameter.

Apple Technical Support - Aditya Birla Minacs (Dec 2008 to April 2010) Full-time job

Technical Support Expert

• Primary contact to all APPLE customers for United States of America and Australia.
• Supported Apple desktop and portable devices.
• Helped employees learn how to use different software.
• Trained the new employees with respect to the process as well as the product.

CERTIFICATION COURSE

Occupational Safety and Health Administration (OSHA)

Completed 30 hrs Occupational Safety and Health Training Course in General Industry
Safety and Health
This training program covered General Construction safety, Industrial Safety, Fire and HSE
manuals. Also contained a personality development module with topics such as public
speaking, Time management, and Goal setting.

First Aid
Completed basic first Aid training provided by St. John’s Medical College, Bangalore.
EDUCATIONAL QUALIFICATION

 Diploma in Fire and Safety Engineering

St. Mary’s Institute, Bangalore.
Certified by Bharat Sevak Samaj (Vocational Education)

 Pre University Course in Science (PUC)

St. Josephs Pre University College, Bangalore.
Karnataka State Pre-University

KEY SKILLS

Personal Skills: Technical Skills

• Highly motivated • Basic fire fighting skills.
• Excellent communication skills • Emergency First Aid Expertise
• Customer focused • Excellent knowledge in ‘Job Safety
• Strong analytical skills Analysis’
• Experience in conducting safety training
• Team player with commendable leadership
and Induction
qualities
• Basic machine & tools knowledge.
• Willingness to learn and ability to grasp new
ideas in a short period.

Computer Skills:
• MS Office (Word, Excel, Outlook, Power Point)
• Graphic & Audio Tools: Paintshop, Photoshop, Corel Draw.
• Basic knowledge of hardware peripherals and vast experience in software troubleshooting.
• Very familiar with different computer applications.

PROJECTS COMPLETED

Keys group of • Worked with Gina Engineering Co Pvt, Ltd, a group of builders, in
hotels the construction site of a five star hotel, by the Keys Group of hotels.
• Took responsibility of the site during work, making sure the working
conditions were safe.
• Held TBT, inspection of scaffolding, PFAS etc.
Serenity • Worked with Gina Engineering Co Pvt, Ltd, a group of builders, in the
Apartments construction site of a 10 stories residential building.
• Worked as the Safety Officer in-charge as a part of the training program
organized by the College.
Carborundum • Worked for a Project conducted as a part of the course
Universal
• Monitored the site and Observed the different machinery used.
Limited
• Made sure the environment is safe for working.
EXTRA CURRICULAR ACTIVITIES

• Basketball: Represented college basketball team.

• Active member of Fine Arts Association and Sports Council in college.
• Organized college functions and competitions.
• Participated in several cultural events organized in college and in previous companies.

PERSONAL INFORMATION

Father’s Name : Daniel. L. M. A

Mother’s name : Bernadette Daniel
Sex : Male
Marital Status : Single
Passport no : G 1521579
Driving License : Indian
Languages Known : English, Hindi, Kannada, Tamil.

I declare that all the information given above is true to the best of my knowledge.
Xavier Daniel
Banglore