NSO Seminar for Managers

Lesson # 4: Construction PUNCH

Purpose The purpose of this lesson is to provide you with an overview of construction
PUNCH. This lesson will review the company goal, tactics, the process,
construction timeline, turnover, and post opening

Upon completion of this lesson, you will be able to:

 Explain the company's goal for NSOs.

 Explain the process.
 Describe the construction timeline.
 Explain the function of the General Contractor Punch List.
 Describe the responsibilities of the contractor and the managers after the
store opens.

Tactics
 Develop Non-traditional Locations
 Move into "C" markets
 Diversity Portfolio of Brands
 Find Conversion Opportunities
 Look for Acquisitions
 Look at Other Markets

NSO Seminar for Managers: Participant Guide 15

CRW NSO Construction PUNCH.doc
 NSO Seminar for Managers

Lesson # 4: Construction PUNCH

The Process
 Month 1: Site identified by DOD
 Month 4: Site presented for consent
 Month 6: Site presented to Carlson
 Month 7: Due-diligence & Blue Lines
 Month 9: Permit Application & Bid
 Month 12: Construction Start
 Month 17: Turnover

Construction
Time  Permits
line  Bid
 Start Construction
 Lock-in Opening Day (turnover-35d)
 Walk-through
 Certificate of Occupancy
 Turnover to Operations
 Punch List / GM sign-off
 Close Out (turnover + 45d)

NSO Seminar for Managers: Participant Guide 16

CRW NSO Construction PUNCH.doc
 NSO Seminar for Managers

Lesson # 4: Construction PUNCH

Turnover
 Punch List Complete
 As-Built Drawings
 Service Agency Lists
 Sub-Contractors List
1 year warranty
 Liens - partial/final

NSO Seminar for Managers: Participant Guide 17

CRW NSO Construction PUNCH.doc
 NSO Seminar for Managers

Lesson # 4: Construction PUNCH

After the
Ope  Contractor Responsibility
ning --Faulty Work missed during the walk-through.

--Construction Items that break

 Restaurant Responsibility
 Normal wear & tear
 Construction Items that break from improper use
 Restaurant equipment
 Additional work

When & what is lock-in?

When does turnover take place?

What is the Punch List?

NSO Seminar for Managers: Participant Guide 18

CRW NSO Construction PUNCH.doc
 NSO Seminar for Managers

Lesson # 4: Construction PUNCH

What is the contractor's responsibility after the store opens?

What is the restaurants responsibility after the store opens?

NSO Seminar for Managers: Participant Guide 19

CRW NSO Construction PUNCH.doc