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Wonderware System Platform FAQs for IT Professionals

Tech Note 861

Wonderware System Platform FAQs for IT Professionals

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Topic#: 002659
Created: May 2012

This Tech Note includes frequently asked questions regarding Wonderware System Platform by IT Professionals.  The topics that are
covered in this tech note are:

Compatibility and System Requirements

Firewall and DCOM Settings


Computer Name Resolution

Time Synchronization

Network Service Account

Application Versions
Wonderware Application Server 3.1 and later

InTouch 10.1 and later

Compatibility and System Requirements

Q: What are the OS, Software, and Hardware requirements for installing Wonderware products?

A: You select the Operating System based on the requirements defined by the system architecture. The OS requirements for
Development Node, Application Node, and GR Node are different. Some Operating Systems might be compatible with your Development
Node and incompatible with the other nodes (and vice-versa).

Similarly, SQL Server requirements for each product are different. To get a list of compatible OS and SQL Server version, refer to the
ReadMe file of the specific Wonderware product you are installing. The document also provides the Minimum Hardware, Software, and
Compatibility requirements for successful installation and operation of the system. The ReadMe file is located in the Wonderware
installation CD and on the Wonderware Developer Network (WDN).

Firewall and DCOM Settings

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Wonderware System Platform FAQs for IT Professionals

Q: Can firewalls be enabled on the system?

A: It is best practice to turn off the firewall.

Q: If firewall cannot be turned off, what precautions can I take?

A: If a firewall needs to be on, ensure that the firewall allows required ports to communicate. In other words, make sure the firewall
does not block the required ports.

The DCOM Ports used by the Bootstrap are:

Port 135

Port 139

Port 445

Ports 1024 to 65535

For details, refer to Tech Note 461 – Troubleshooting Industrial Application Server Bootstrap Communications.

Q: Is antivirus recommended for use with Wonderware products?

A: A strong antivirus package should be used to protect your SCADA system. The antivirus software should be updated on a regular basis
to ensure that your system is free of virus attacks.

Q: What are the exclusions required for proper functioning of Wonderware products?

A: The following folders should be excluded by the antivirus software:

32-bit Operating System

C:\Program Files\ArchestrA\*.*

C:\Program Files\Common files\ArchestrA\*.*

C:\Program Files\FactorySuite\*.* (may not exist in newer installations)

C:\Program Files\Wonderware\*.*



C:\Documents and Settings\All Users\Application Data\ArchestrA\*.*

64-bit Operating System

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Wonderware System Platform FAQs for IT Professionals
C:\Program Files (x86)\ArchestrA\*.*

C:\Program Files (x86)\Common files\ArchestrA\*.*

C:\Program Files (x86)\FactorySuite\*.* (may not exist in newer installations)

C:\Program Files (x86)\Wonderware\*.*



C:\ProgramData\Archestra \*.*

If you choose different drives/folders for the program files and data files, be sure that you configure the Antivirus software accordingly.

Computer Name Resolution

Q: What is recommended for ensuring proper name resolution?

A: The Archestra system requires strong name resolution to ensure that node to node communication and deployment is successful.
Normally a DNS server is sufficient.

Q: What can I use if a DNS Server is not available, or if there are problems with the DNS Server?

A: In the absence of a DNS server you must use a set of hosts files. The hosts file is normally located under

Every server in the system should be listed with its correct IP address in the hosts file. You can copy the file to all the machines in the

Using the hosts files guarantees that the name resolution is correct (provided that the files are correctly set up).

Note: If the hosts files are not all identical on all machines, it will cause communication problems on a network.

Time Synchronization
Q: Why is time synchronization important?

A: ArchestrA platforms have difficulty communicating to each other when they are not synchronized to the same time.

Functions such as scripting, alarming, and historizing depend on all nodes in the Galaxy being synchronized to the same time.

Q: Which nodes need to be time synchronized?

A: All machines in the system (InTouch, Application Server, Information Server, Wonderware Historian etc.) must be synchronized.

Q: How does time synchronization affect ArchestrA and Wonderware Historian performance?

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Wonderware System Platform FAQs for IT Professionals

A: Due to the fact that both Archestra and Wonderware Historian are real-time systems, time synchronization is critical. Wonderware
Historian does not accept data that is more than 30 seconds old (according to the Historian servers' local time) or more than 5 seconds

Q: Is it possible to initiate time synchronization from InTouch?

A: Time synchronization should be at the OS level. InTouch does not have a time synchronization function.

Q: What are the recommendations for ensuring that all machines are time synched?

A: The typical recommendation is to use the following:

Run the NET TIME function from the DOS/Command prompt.

Configure a Galaxy time master which requires Application Server. Refer to the Application Server user guide – Synchronizing
Time across a Galaxy.

Network Service Account

Q: Why is the Network Service Account required?

A: All Wonderware nodes use the Network Service Account for node-to-node communications between Archestra components. During the
initial installation of an Archestra component, you must create a new user account or use an existing account. The same user account
should be used on each computer that requires communication with other computers in an Archestra environment.

Q: What features are required for the Network Service Account user?

A: The network account User must have the following properties:

Local administrative rights

Log on as Service rights

Never expire

User cannot change the password

Q: How do I modify the Network Service Account?

A: The Network Service Account is managed by the Change Network Account Utility.

To run the Change Network Account,

1. Click Start -> Programs -> Common -> Change Network Account.

2. Type the user name and password for the network account. If the account is local and does not exist, ensure that Create Local
Account is checked.

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Wonderware System Platform FAQs for IT Professionals
A prompt will appear.

3. Reboot the machine for the changes to take effect.

Q: Can domain accounts be configured for the Network Service Account?

A: In a domain environment, it will be beneficial to have a domain account. This is because a domain account provides better security
and a single password to manage.

Q: What precautions do I take with the local Network Service Account?

A: In a local account, there are always possibilities for someone to change the password of the local network account user. If this occurs,
all machines in the ArchestrA environment will be affected. In that case, all machines need to be updated with the same password in
order for the system to work properly.
P. Karthikeyan

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technical information on our software products at Wonderware Technical Support.

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