Corrective Action: Ramp004 Sect4.4

FORM
CORRECTIVE ACTION
........................................................................................................................................................................................
CORRECTIVE ACTION
Audit Type:
☐ ISO
☐ ISAGO Audit /Incident Code
STATION DAR SPT6/18/2018
☐ Air Carrier
 Internal Audit
☐
Start Date: 05 May 18 End Date : 06 May 18 Auditor: DANIEL JONAS
Finding Procedure for raising failure notice form to maintanance team was
INT-REF documented but not implemented
1526 GSEs could be left in operation with faults and lead to serious injury
Level : or damage
ISAGO, ISO, Air Carrier’s or Swissport standard

Reference to
standard ramp004 sect4.4
During site visit GPU (SPT104-012) and Pushback(SPT115-005) were
Finding identified with faults during daily checks as of 30.06.2018 but
Description evidence for reporting to maintainace team as per Ramp 004 was not
showned to auditors.
Recommendation
Root Cause
Analysis
Corrective Action
Plan
Deadline Assigned to MAHAMOUD KISUKARI

Preventive
Action
2018
Implementati
on
Remarks
For Quality Management Office only
Date checked:
Check of
effectiveness
Checked by:
Comment:
VERSION 1, VALID AS OF 01 May 2015 PAGE 1 OF 24

SWISSPORT INTERNATIONAL LTD • GLOBAL QUALITY, HEALTH & SAFETY
FORM
CORRECTIVE ACTION
........................................................................................................................................................................................
CORRECTIVE ACTION
Audit Type:
☐ ISO
☐ Air Carrier
 Internal Audit
☐
Finding
The unit organization chart documented with some shortfalls
INT-REF
This could lead to performance of some staffs not to be evaluated
1527
and monitored
Level :

Reference to
standard
On site visit GSE operators were not included in the unit organization
Finding chart but also Ramp Agents were not indicated reporting to whom
Description while local quality requires there should be clearly defined reporting
chain in the unit.
Recommendation
Root Cause
Analysis
Corrective Action
Plan

Preventive
Action
2018
Implementati
on
Remarks
Date checked:
Check of
effectiveness
Checked by:
Comment:

FORM
CORRECTIVE ACTION
........................................................................................................................................................................................
CORRECTIVE ACTION
Audit Type:
☐ ISO
☐ Air Carrier
 Internal Audit
☐
Finding Aircraft Cabin Cleaning and toilets serrvice form was availble but
INT-REF not controlled and ineffective used.
1528 This could lead a company into legal obligation and fines for
Level : 01 unreported damages.

Reference to
standard
During site visit cleaners on EK 725 of 28 June2018 were using an
obsolete form (still reading Swissport Tanzania Limited) and
Finding
evidence for the status after cleaning was not available of any
Description
damage found or caused by cleaners was not indicating status of
inspection if there was
Recommendation
Root Cause
Analysis
Corrective Action
Plan

Preventive
Action
2018
Implementati
on
Remarks
Date checked:
Check of
effectiveness
Checked by:
Comment:

FORM
CORRECTIVE ACTION
........................................................................................................................................................................................
CORRECTIVE ACTION
Audit Type:
☐ ISO
STATION DAR spt6/18/2018
☐ Air Carrier
 Internal Audit
☐
Finding
INT-REF Retention time for local records and list forms for the unit were not
1529 availbale
Level :

Reference to
standard
Finding Local Quality Manual requires the documents to be availble at the
Description unit
Recommendation
Root Cause
Analysis
Corrective Action
Plan

Preventive
Action
2018
Implementati
on
Remarks
Date checked:
Check of
effectiveness
Checked by:
Comment:

FORM
CORRECTIVE ACTION
........................................................................................................................................................................................
CORRECTIVE ACTION
Audit Type:
☐ ISO
☐ Air Carrier
 Internal Audit
☐
Finding
INT-REF
Dirty oil and workshop generated rubbish were not recorded
1530
Level : 02

Reference to
standard local environmnental manual
The last recorded disposed oils and other rubbish were in 16 April
Finding
2018,while local environmental manual requires to track generation
Description
of waste for mininmization purpose
Recommendation
Root Cause
Analysis
Corrective Action
Plan
Deadline Assigned to YOVINE SHINE

Preventive
Action
2018
Implementati
on
Remarks
Date checked:
Check of
effectiveness
Checked by:
Comment:

FORM
CORRECTIVE ACTION
........................................................................................................................................................................................
CORRECTIVE ACTION
Audit Type:
☐ ISO
☐ Air Carrier
 Internal Audit
☐
Finding
INT-REF GSE failure notice for security VAN(T709 CRS) was not available
1531
Level : 03

Reference to
standard
The security van got breakdown and brought to maintanance without
Finding
GSE failure notice form and was attended and returned to operation
Description
without required documentaion.
Recommendation
Root Cause
Analysis
Corrective Action
Plan
Deadline Assigned to YOVINE SHINE

Preventive
Action
2018
Implementati
on
Remarks
Date checked:
Check of
effectiveness
Checked by:
Comment:

FORM
CORRECTIVE ACTION
........................................................................................................................................................................................
CORRECTIVE ACTION
Audit Type:
☐ ISO
☐ Air Carrier
 Internal Audit
☐
Finding
INT-REF The exact weight of the destroyed perishable was not entered in the
1532 OHD
Level :

Reference to
standard
During the audit CAI/ADD/DAR 14 June 2018 perishable baggage
Finding
weighed 15kg was destroyed but the exact weight destroyed was
Description
not entered into OHD as per PAX 010 requirement
Recommendation
Root Cause
Analysis
Corrective Action
Plan
Deadline Assigned to SUZAN MAPUNDA

Preventive
Action
2018
Implementati
on
Remarks
Date checked:
Check of
effectiveness
Checked by:
Comment:

FORM
CORRECTIVE ACTION
........................................................................................................................................................................................
CORRECTIVE ACTION
Audit Type:
☐ ISO
☐ Air Carrier
 Internal Audit
☐
Finding
INT-REF Screened and checked-in baggage can be accessed by a Passenger
1533
Level :

Reference to
standard
The procedure for passenger to access his/her baggage after
Finding Screened and checked-in is not documented but implemented since
Description passenger will be called to access the baggage incase sniffing dog
has identified it.
Recommendation
Root Cause
Analysis
Corrective Action
Plan
Deadline Assigned to GODFREY RWEYEMAMU

Preventive
Action
2018
Implementati
on
Remarks
Date checked:
Check of
effectiveness
Checked by:
Comment:

FORM
CORRECTIVE ACTION
........................................................................................................................................................................................
CORRECTIVE ACTION
Audit Type:
☐ ISO
☐ Air Carrier
 Internal Audit
☐
Finding
INT-REF Functional job descriptions for Heads of security ground handling
1534 and cargo were not available
Level :

Reference to
standard
Local quality manual requires Unit managers to supervise the work
Finding performance and evaluate
Description results according to set targets Reference is also made to job
descriptions.
Recommendation
Root Cause
Analysis
Corrective Action
Plan
Deadline Assigned to GODFREY RWEYEMAMU

Preventive
Action
2018
Implementati
on
Remarks
Date checked:
Check of
effectiveness
Checked by:
Comment:

FORM
CORRECTIVE ACTION
........................................................................................................................................................................................
CORRECTIVE ACTION
Audit Type:
☐ ISO
☐ Air Carrier
 Internal Audit
☐
Finding
INT-REF Communication of new changes in the SOPs or new instruction from
1535 customers was not effective
Level :

Reference to
standard
Instruction provided by KQ on 29 May 2018 on filling Cargo docs
Finding envelope flight column and rows was not communicated to the whole
Description operation staff as some were not read and signed the memo which
is contraly to local quality manual.
Recommendation
Root Cause
Analysis
Corrective Action
Plan
Deadline Assigned to DENNIS NGAILA

Preventive
Action
2018
Implementati
on
Remarks
Date checked:
Check of
effectiveness
Checked by:
Comment:

FORM
CORRECTIVE ACTION
........................................................................................................................................................................................
CORRECTIVE ACTION
Audit Type:
☐ ISO
☐ Air Carrier
 Internal Audit
☐
Finding
INT-REF
Wrong entry of the baggage weight in the system.
1536
Level : 02

Reference to
standard PAX001
On 18 Jun2018SA187 Check-in agent entered 12kg weight for the
Finding
passenger checked-in baggage in the system instead of 15kg which
Description
is contravene to SOPs.
Recommendation
Root Cause
Analysis
Corrective Action
Plan
Deadline Assigned to PROSPER JAMES

Preventive
Action
2018
Implementati
on
Remarks
Date checked:
Check of
effectiveness
Checked by:
Comment:

FORM
CORRECTIVE ACTION
........................................................................................................................................................................................
CORRECTIVE ACTION
Audit Type:
☐ ISO
☐ Air Carrier
 Internal Audit
☐
Finding
INT-REF New changes in the SOPs or instructions from customers was not
1537 effectively communicated to the teams.
Level :

Reference to
standard
Instruction provided by EY on 17 May 2018 on guest upgrading was
Finding
not communicated to the whole staff as some were not read and
Description
signed the memo which is contraly to local quality manual.
Recommendation
Root Cause
Analysis
Corrective Action
Plan
Deadline Assigned to PROSPER JAMES

Preventive
Action
2018
Implementati
on
Remarks
Date checked:
Check of
effectiveness
Checked by:
Comment:

FORM
CORRECTIVE ACTION
........................................................................................................................................................................................
CORRECTIVE ACTION
Audit Type:
☐ ISO
☐ Air Carrier
 Internal Audit
☐
Finding
INT-REF
Some staffs were not certified for basic weight and balance
1538
Level : 02

Reference to
standard LC000
The basic weight and balance traning was not included in the
Finding
qualification matrix which caused some staff in operation without the
Description
training as per cooperate load control manual
Recommendation
Root Cause
Analysis
Corrective Action
Plan
Deadline Assigned to STELLA BAYONA

Preventive
Action
2018
Implementati
on
Remarks
Date checked:
Check of
effectiveness
Checked by:
Comment:

FORM
CORRECTIVE ACTION
........................................................................................................................................................................................
CORRECTIVE ACTION
Attrition
Audit Type:
☐ ISO
☐ Air Carrier
 Internal Audit
☐
Finding
INT-REF Final load (Bag, Cargo, Pax) was not confirmed with relevant
1539 departments
Level : 03

Reference to
standard
Baggage reconsilliation is only done to some Airlines(EY,QR,FN) while
Finding
SOP requires load control to confirm on final load with all relevant
Description
department.
Recommendation
Root Cause
Analysis
Corrective Action
Plan
Deadline Assigned to STELLA BAYONA

Preventive
Action
2018
Implementati
on
Remarks
Date checked:
Check of
effectiveness
Checked by:
Comment:

FORM
CORRECTIVE ACTION
........................................................................................................................................................................................
CORRECTIVE ACTION
Audit Type:
☐ ISO
☐ Air Carrier
 Internal Audit
☐
Finding
INT-REF
Service job card for some of cargo GSEs were not available
1540
Level :

Reference to
standard
Finding Service history of the Platform Snorkel A3E were not available during
Description the audit as the equipment did'nt have service job card
Recommendation
Root Cause
Analysis
Corrective Action
Plan
Deadline Assigned to FOCUS MLAYA

Preventive
Action
2018
Implementati
on
Remarks
Date checked:
Check of
effectiveness
Checked by:
Comment:

FORM
CORRECTIVE ACTION
........................................................................................................................................................................................
CORRECTIVE ACTION
Audit Type:
☐ ISO
☐ Air Carrier
 Internal Audit
☐
Finding
INT-REF Interfaces numbers are not clearly identified and known to others
1541
Level :

Reference to
standard
Finding Interfaces are identified by numbers(1,2,&3) but they only kwnown
Description to a single technician as the numbers are not writen on the interfaces.
Recommendation
Root Cause
Analysis
Corrective Action
Plan
Deadline Assigned to FOCUS MLAYA

Preventive
Action
2018
Implementati
on
Remarks
Date checked:
Check of
effectiveness
Checked by:
Comment:

FORM
CORRECTIVE ACTION
........................................................................................................................................................................................
CORRECTIVE ACTION
Audit Type:
☐ ISO
☐ Air Carrier
 Internal Audit
☐
Finding
INT-REF
Inconstency on scales daily checks
1542
Level :

Reference to
standard
During the audit 15,16,17,21-June 2018 daily checks records for the
Finding
import scales were not availble while local quality manual requires
Description
scales to be checked its efficiency before start using it.
Recommendation
Root Cause
Analysis
Corrective Action
Plan
Deadline Assigned to GOODLUCK WALTER

Preventive
Action
2018
Implementati
on
Remarks
Date checked:
Check of
effectiveness
Checked by:
Comment:

FORM
CORRECTIVE ACTION
........................................................................................................................................................................................
CORRECTIVE ACTION
Audit Type:
☐ ISO
☐ Air Carrier
 Internal Audit
☐
Procedure for all employee completing initial trainings is

Finding
documented but not implemented
INT-REF
As some staff could not be assigned the trainings since total
1543
number of staff from HR and in the intelex was no reconciling
Level :

Reference to
standard
Finding During site visit the total number of staff from HR was 757 while
Description staff registered in the Interelex system was 714
Recommendation
Root Cause
Analysis
Corrective Action
Plan
Deadline Assigned to RAYMOND MANYIKA

Preventive
Action
2018
Implementati
on
Remarks
Date checked:
Check of
effectiveness
Checked by:
Comment:

FORM
CORRECTIVE ACTION
........................................................................................................................................................................................
CORRECTIVE ACTION
Audit Type:
☐ ISO
☐ Air Carrier
 Internal Audit
☐
Finding Procedure for retaining training records on file is documented but

INT-REF not implemented
1544 monitoring of training requirements for the staff could not be
Level : accurate.

Reference to
standard
During site visit documentation were available but details on the
Finding
records had some discrepancies since two(2) AVSEC and Health
Description
&Safety certificates were both valid and issued to a same staff.
Recommendation
Root Cause
Analysis
Corrective Action
Plan

Preventive
Action
2018
Implementati
on
Remarks
Date checked:
Check of
effectiveness
Checked by:
Comment:

FORM
CORRECTIVE ACTION
........................................................................................................................................................................................
CORRECTIVE ACTION
Audit Type:
☐ ISO
☐ Air Carrier
 Internal Audit
☐
Finding Procedure for evaluating trainers is dcumented but not

INT-REF implemented
1545 This could affect the quality of training and improvement of the
Level : trainer to deliver the training

Reference to
standard
Finding Evaluation forms from the trainee were only filed with no evidence
Description on disscussion with trainer on the feedbacks provided.
Recommendation
Root Cause
Analysis
Corrective Action
Plan

Preventive
Action
2018
Implementati
on
Remarks
Date checked:
Check of
effectiveness
Checked by:
Comment:

FORM
CORRECTIVE ACTION
........................................................................................................................................................................................
CORRECTIVE ACTION
Audit Type:
☐ ISO
☐ Air Carrier
 Internal Audit
☐
Finding List of working documents was neither documented nor

INT-REF implemented
1546 A new trainer could not be aware with important working
Level : documents

Reference to
standard
During site visit list of working documents for the unit was not
Finding
presented to auditors while local quality manual requires the list to
Description
be available for guidance
Recommendation
Root Cause
Analysis
Corrective Action
Plan

Preventive
Action
2018
Implementati
on
Remarks
Date checked:
Check of
effectiveness
Checked by:
Comment:

FORM
CORRECTIVE ACTION
........................................................................................................................................................................................
CORRECTIVE ACTION
Audit Type:
☐ ISO
☐ Air Carrier
 Internal Audit
☐
Finding
INT-REF Some trainers were not aware with Table1.5A of the DGR Manual
1547 The trainer could not be able train staff on the requirement
Level :

Reference to
standard
Finding During site visit three out six trainers were not aware with Table1.5A
Description of the DGR Manual as required by training manual
Recommendation
Root Cause
Analysis
Corrective Action
Plan

Preventive
Action
2018
Implementati
on
Remarks
Date checked:
Check of
effectiveness
Checked by:
Comment:

FORM
CORRECTIVE ACTION
........................................................................................................................................................................................
CORRECTIVE ACTION
Audit Type:
☐ ISO
☐ Air Carrier
 Internal Audit
☐
Finding DGR addendums issued by IATA were availble but were not adopted
INT-REF by the trainers during training session
1548 Trainee will not be aware with updates issued on DG handling
Level :

Reference to
standard
Finding Evidence of staff made aware of the DGR updates were not available
Description during site visit as were not inluded in the sign sheet
Recommendation
Root Cause
Analysis
Corrective Action
Plan

Preventive
Action
2018
Implementati
on
Remarks
Date checked:
Check of
effectiveness
Checked by:
Comment:

FORM
CORRECTIVE ACTION
........................................................................................................................................................................................
CORRECTIVE ACTION
Audit Type:
☐ ISO
☐ Air Carrier
 Internal Audit
☐
Finding
INT-REF
1549
Level :

Reference to
standard
Finding
Description
Recommendation
Root Cause
Analysis
Corrective Action
Plan
Deadline Assigned to DANIEL JONAS

Preventive
Action
2018
Implementati
on
Remarks
Date checked:
Check of
effectiveness
Checked by:
Comment:


Corrective Action: Ramp004 Sect4.4

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FORM

ISAGO, ISO, Air Carrier’s or Swissport standard

Deadline Assigned to MAHAMOUD KISUKARI

VERSION 1, VALID AS OF 01 May 2015 PAGE 1 OF 24

ISAGO, ISO, Air Carrier’s or Swissport standard

Deadline Assigned to MAHAMOUD KISUKARI

VERSION 1, VALID AS OF 01 May 2015 PAGE 1 OF 24

ISAGO, ISO, Air Carrier’s or Swissport standard

Deadline Assigned to MAHAMOUD KISUKARI

VERSION 1, VALID AS OF 01 May 2015 PAGE 1 OF 24

ISAGO, ISO, Air Carrier’s or Swissport standard

Deadline Assigned to MAHAMOUD KISUKARI

VERSION 1, VALID AS OF 01 May 2015 PAGE 1 OF 24

ISAGO, ISO, Air Carrier’s or Swissport standard

Deadline Assigned to YOVINE SHINE

VERSION 1, VALID AS OF 01 May 2015 PAGE 1 OF 24

ISAGO, ISO, Air Carrier’s or Swissport standard

Deadline Assigned to YOVINE SHINE

VERSION 1, VALID AS OF 01 May 2015 PAGE 1 OF 24

ISAGO, ISO, Air Carrier’s or Swissport standard

Deadline Assigned to SUZAN MAPUNDA

VERSION 1, VALID AS OF 01 May 2015 PAGE 1 OF 24

ISAGO, ISO, Air Carrier’s or Swissport standard

Deadline Assigned to GODFREY RWEYEMAMU

VERSION 1, VALID AS OF 01 May 2015 PAGE 1 OF 24

ISAGO, ISO, Air Carrier’s or Swissport standard

Deadline Assigned to GODFREY RWEYEMAMU

VERSION 1, VALID AS OF 01 May 2015 PAGE 1 OF 24

ISAGO, ISO, Air Carrier’s or Swissport standard

Deadline Assigned to DENNIS NGAILA

VERSION 1, VALID AS OF 01 May 2015 PAGE 1 OF 24

ISAGO, ISO, Air Carrier’s or Swissport standard

Deadline Assigned to PROSPER JAMES

VERSION 1, VALID AS OF 01 May 2015 PAGE 1 OF 24

ISAGO, ISO, Air Carrier’s or Swissport standard

Deadline Assigned to PROSPER JAMES

VERSION 1, VALID AS OF 01 May 2015 PAGE 1 OF 24

ISAGO, ISO, Air Carrier’s or Swissport standard

Deadline Assigned to STELLA BAYONA

VERSION 1, VALID AS OF 01 May 2015 PAGE 1 OF 24

ISAGO, ISO, Air Carrier’s or Swissport standard

Deadline Assigned to STELLA BAYONA

VERSION 1, VALID AS OF 01 May 2015 PAGE 1 OF 24

ISAGO, ISO, Air Carrier’s or Swissport standard

Deadline Assigned to FOCUS MLAYA

VERSION 1, VALID AS OF 01 May 2015 PAGE 1 OF 24

ISAGO, ISO, Air Carrier’s or Swissport standard

Deadline Assigned to FOCUS MLAYA

VERSION 1, VALID AS OF 01 May 2015 PAGE 1 OF 24

ISAGO, ISO, Air Carrier’s or Swissport standard

Deadline Assigned to GOODLUCK WALTER

VERSION 1, VALID AS OF 01 May 2015 PAGE 1 OF 24

Procedure for all employee completing initial trainings is

ISAGO, ISO, Air Carrier’s or Swissport standard

Deadline Assigned to RAYMOND MANYIKA

VERSION 1, VALID AS OF 01 May 2015 PAGE 1 OF 24

Finding Procedure for retaining training records on file is documented but

ISAGO, ISO, Air Carrier’s or Swissport standard

Deadline Assigned to RAYMOND MANYIKA

VERSION 1, VALID AS OF 01 May 2015 PAGE 1 OF 24

Finding Procedure for evaluating trainers is dcumented but not

ISAGO, ISO, Air Carrier’s or Swissport standard

Deadline Assigned to RAYMOND MANYIKA