INITIAL TEST

1. Use this type of English when 11. Which form is correct in most
speaking to a friend: situations?
a) Formal a) Could you help me?
b) Informal b) Help me?
c) Polite c) Excuse me, I was wondering if you
2. 'This is Ken' is used when: could possibly help me?
a) Answering the telephone 12. Which is a correct response to the
b) Introducing yourself in person question: How do you do?
c) Asking who is on the line a) I'm fine.
3. 'Employment History' means: b) I'm a clerk.
a) Which schools you have attended. c) How do you do?
b) Which diplomas and certificates you 13. Which form gives instructions?
have. a) Open your book and turn to page
c) Where you have worked. twenty-five.
4. Which phrase is correct? b) You open your book and turn to page
a) He's worked at that company for twenty-five.
fifteen years. c) Do you open your book and turn to
b) He's working at that company for page twenty-five.
fifteen years. 14. Which is not correct when answering
c) He works at that company for fifteen the phone?
years. a) Ken speaking
5. 2.56 is read: b) This is Ken
a) two point fifty six c) What do you want?
b) two point five six 15. Which is the most polite?
c) two dot five six a) Can I help you?
6. Which question is used to ask about b) Could I help you?
residential status? c) May I help you?
a) Please sign here 16. Which signature is the most formal?
b) What's your address? a) Love,
c) Where are you from? b) Yours faithfully,
7. Which is a postcode? c) Best wishes,
a) 24 Green Street 17. Which phrase is not correct?
b) 044 89 89 76 a) I'll put you through.
c) CM1 2XB b) I'm putting you through.
8. Which sentence is incorrect? c) I'm going to put you through.
a) He lives in London. 18. Which phrase is correct?
b) I arrived at home at 6 o'clock. a) When are you born?
c) They drove to San Francisco on b) When you born?
Saturday. c) When were you born?
9. I saw him __ school. 19. Which letter ending best goes with the
a) on opening 'Dear Personnel Director,'?
b) to a) Best wishes,
c) at b) Yours faithfully,
10. Which question asks for advice? c) Best regards,
a) What would you like to know? 20. The average of 2, 4, 6 is:
b) What should I do with my plastic a) 12
bottles? b) 6
c) I'm afraid I don't know where the c) 4
entrance is.

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21. Which is good advice when writing a 31. Which phrase is incorrect?
memorandum? a) I picked up him at the station.
a) Use a polite style for your colleagues. b) I picked him up at the station.
You can contract verbs, but do not be c) I picked up Tom at the station.
too informal. 32. Which phrase refers to a future meeting?
b) Provide a detailed employment a) I look forward to seeing you in March.
history. b) As you know, the meeting we attended
c) Use a formal register and sign: Your's concerned ...
faithfully, c) I'd like to apply for the position of
22. Which is farthest in the past? clerk.
a) last week 33. You probably won't find a doctor in:
b) a day before yesterday a) An emergency room
c) a month ago b) An urgent care center
23. Which phrase is used during a c) An information office
presentation? 34. Which phrase is correct?
a) Thanks for giving me a hand. a) She brought the plan off.
b) Thank you very much for your time b) She brought off it.
today. c) She brought the plan into.
c) Thank you for your quick response. 35. To Whom it May Concern:
24. Which phase should a man making a a) Is an opening from an e-mail
presentation use? b) Is an opening from an inquiry
a) Please feel free to interrupt me with c) Is an opening from a letter to a
questions. colleague
b) Don't disturb me while I'm presenting 36. Which phrase refers to problems with
these statistics. someone outside the office?
c) No, you're wrong. We need more staff. a) Staff can resolve simple complaints.
25. The EU is: b) Requests can be made before or after
a) The European Union your sick leave.
b) The Europe Union c) Holiday requests can now be filed
c) The Equal Union with your department director.
26. Complete the question tag: They worked 37. The personnel office deals with:
for Kaufman's, a) Clients
a) did they? b) Management
b) haven't they? c) Staff
c) didn't they? 38. Which phrase is incorrect?
27. Complete the phrase: The Chicago Police a) Company reports must be filed
a) Institution electronically.
b) Staff b) Company reports should be filed
c) Force electronically.
28. Prepositions are always followed by: c) Company reports doesn't have to be
a) The -ing form of the verb filed electronically.
b) The infinitive form of the verb
c) The verb without 'to' 39. Which does not necessarily need to be
29. Which is polite telephone English? included in a report?
a) Why do you want him? a) Terms of Reference
b) Who's that? b) Conclusions
c) Who's calling please? c) Requests
40.Replies to inquiries should include:
30. Which phrasal verb means 'mention'? a) To Whom it May Concern:
a) bring up b) I look forward to helping you.
b) look into c) Best wishes,
c) find out
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41. You should:
a) never include the address of the
recipient at the top of a letter.
b) always include the address of the
recipient at the top of a letter.
c) include the address of the recipient at
the bottom of a letter.
42. Which topic might a memorandum to staff
discuss?
a) A reply to an inquiry
b) A partnership
c) Changes in office procedure
43. Which is incorrect?
a) They'd love to visit your facilities.
b) They asked to visit your facilities.
c) They want visiting your facilities.
44. Which type of product is intangible?
a) Services
b) Production
c) Manufacturing
45. Which modal form requires an auxiliary
verb (do, did, etc.)?
a) Must
b) Have to
c) Should
46. Which document is intended to provide
clients with information about an
organization?
a) Memo
b) Inquiry
c) Catalogue
47. 'Sick leave' refers to:
a) Time off work because of illness.
b) Time off work because of holidays.
c) Time off work because of family
problems.
48. 'I would be grateful if you could ... '
means:
a) Thank you for ...
b) I'd appreciate your ...
c) I'd like to invite you to ...
49. 'Please find attached' might be found in:
a) A letter
b) An inquiry
c) An e-mail
50. 'I'm afraid I have a bad line' means:
a) My connection is not good.
b) The extension doesn't work.
c) I didn't understand.
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51. Which is correct?
a) They carried on discussing the health
service.
b) They carried on discuss the health
service.
c) They carried on to discuss the health
service.
52. Finish this question: Do you know where
a) he works?
b) does he work?
c) he does work?
53. Which question is correct?
a) You live here, aren't you?
b) You live here, didn't you?
c) You live here, don't you?
54. Which series is correct when making a
presentation?
a) Firstly, secondly, after that, finally
b) First, second, nextly, finally
c) Begin with, next, end with
55. Which phrase is incorrect?
a) They don't ever get up early on
Sundays.
b) They don't never get up early on
Sundays.
c) They don't usually get up early on
Sundays.
56. Which is correct in American English?
a) Two thousand and four hundred
twenty
b) Two thousand four hundred and
twenty
c) Two thousand four hundred twenty
57. What should 'skills' include on your
resume?
a) Your education
b) Your employment history
c) Other capabilities that are important
for the job
58. A skill is:
a) Something you can do
b) Someone you know
c) Something you know
59. Which question is used to ask about your
country of origin?
a) Where do you live?
b) Where are you from?
c) What is your last name?
60. E-mails are generally:
a) more formal than letters
b) less formal than letters
c) as formal as letters
61. Which phrase is used to make an
invitation?
a) I was wondering if you could do the
job.
b) Would you mind giving me a hand?
c) Would you like to attend the
conference?
62. In which phrase do I write a message?
a) Would you like to take a message?
b) Would you like to leave a message?
c) Could you call back later, please?
63. Which should you use with women?
a) Mrs
b) Ms
c) Miss
64. Which question is correct?
a) Please could help me?
b) Could you help me, please?
c) Could please you help me?
65. Which question asks for advice?
a) What should I do?
b) What can you do?
c) What does he do?
66. Which phrase is correct?
a) Excuse me, may I ask you a question?
b) Please, you could tell me the time?
c) Pardon me, do you know where he
lives?
67. Which phrase is correct?
a) Would you like taking a message?
b) Would you like to leave a message?
c) Please, you could take a message?
68. A memorandum is also called:
a) A memo
b) A memory
c) A fax
69. 100 mph is:
a) A weight
b) A speed
c) A temperature
70. Someone with a walking disability
probably might not use:
a) Wheelchairs
b) Stairs
c) Access ramps
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71. Which phrase means 'loose your job'?
a) Be hired
b) Be made redundant
c) Be unemployed
72. A surgeon is:
a) a kind of teacher
b) a kind of office
c) a kind of doctor
73. Which phrase probably comes from an e-
mail?
a) I am writing to thank you for attending
our presentation.
b) I would be grateful if you could attend
our presentation.
c) Thanks for coming to our
presentation.
74. Which phrase does not refer to a
computer?
a) All reports must be filed
electronically.
b) Minor complaints do not have to be
reported to the director.
c) All requests must be forwarded to the
personnel department.
75. Workplace safety data might contain
information about:
a) Worker sick leave causes
b) Worker compensation rates
c) Worker satisfaction
76. Public administration, health and
education are:
a) in the private sector
b) in the public sector
c) in the construction sector
77. Which phrase prohibits someone from
doing something?
a) Staff mustn't use the company lounge.
b) Staff don't have to file holiday
requests before they leave.
c) Staff shouldn't expect a response
before next week.
78. Which form is used for advice?
a) You mustn't finish this report late.
b) You don't have to worry about your
sick leave.
c) You should forward your request to
personnel.
79. Which phrase is not correct?
a) He chose to continue his holiday.
b) He demanded to see the supervisor.
c) She doesn't mind to help you with
your inquiry.
80. Finish the phrase: I hope
a) seeing you soon.
b) to see you soon.
c) see you soon.
81. Which phrase does not mean 'I will give
him the message.'?
a) I'll pass this on.
b) I'll bring this up when I see him.
c) I'll look into this.
82. Which expresses the greatest growth?
a) Steady growth
b) Dramatic growth
c) Minor growth
83. A job at town hall is:
a) in the private sector
b) in the public sector
c) in manufacturing
84. Which heading from a report includes
ideas for improvement?
a) Procedure
b) Findings
c) Recommendations
85. Finish the phrase: I suggest
a) to postpone our meeting until
Wednesday.
b) postpone our meeting until
Wednesday.
c) postponing our meeting until
Wednesday.
86. Which type does not refer to time spent
away from work?
a) Sick leave
b) Client complaint
c) Holiday request
87. E-mails are generally:
a) Shorter and more direct than letters
b) Longer and more formal than letters
c) Not used for business communication
88. Finish the phrase: I enjoy
a) meeting friends at weekends.
b) to meet friends at weekends.
c) meet friends at weekends.
89. 'I didn't catch that' means:
a) My connection is not good.
b) The extension is busy.
c) I didn't understand.
90. An extension is:
a) An internal telephone number
b) An external telephone number
c) A telephone call
91. Unemployment refers to those who:
a) Have a job
b) Are without work
c) Provide jobs
92. Which phrase shows disagreement?
a) Would you mind repeating that?
b) I'm afraid I don't see your point.
c) I'm afraid I can't see the tower.
93. Which question is correct?
a) Do you never buy clothes there?
b) Do you rarely buy clothes there?
c) Do you ever buy clothes there?
94. What do you earn every month?
a) A wage
b) A salary
c) A fee
95. Date of Birth means:
a) When you were born.
b) Where you live.
c) How long you have been married.
96. Which phrase does not mean 'return a
telephone call'?
a) Call back
b) Ring back
c) Return back
97. Which phrase is the most polite?
a) Would you mind giving me a hand?
b) Can you help me?
c) Help me
98. Which verb means 'connect'?
a) put through
b) introduce
c) pass
99. Which phrase is correct?
a) I think you should to go home now.
b) I think you should going to the doctor.
c) I think you should tell him to come.
100. On the telephone which phrase is
correct?
a) Hello, this is Fred. Is that Peter?
b) Hello, this is Fred. Is Peter here?
c) Hello, this is Fred. Is this Peter?