RailWire Escalation Matrix

Dear Railwire Subscriber, Tamil Nadu

We take this opportunity to thank you for subscribing Railwire services. In case of any issues please follow the escalation
matrix provided below. We also request you to kindly obtain a Docket/Ticket No once you login a complaint with our 24/7
Helpdesk and please quote the docket/Ticket no in all your further escalation if issue is not resolved.

Name Designation Escalation time Mobile number/Email ID

1 24*7 Helpdesk Help Desk Immediate 18001039139 / support.tn@railwire.co.in

2 Sh.Prashanth Dy.Manager/MSP >30min 9500047426 / prashanth.ac@railwire.co.in

9840771348/ imran.a@railwire.co.in
3 Sh.Babu and Sh.Imran Manager/MSP >1hr
9566040084/ babu@railwire.co.in
9164753090 /
4 Sh. Pradeep.V Sr.Manager/MSP >2hrs
pradeep.vardhineni@railwire.co.in
5 Sh.J.S.David Prabhakar Sr.Manager/Railtel >3hrs 9003144201/ d.prabhakar@railtelindia.com

6 Sh M. Pazhanivelan AGM/Railtel >4hrs 9003144207 pazhani@railtelindia.com

7 Sh. Martin Director/MSP >6 hrs 8494921501/ martin@railwire.co.in

General 9003144207 /
8 Sh. Sandeep Kumar >8 hrs
Manager/Railtel sandeepkumar@railtelindia.com

With regards,

Team – RailTel