fusion partners

Ventia Corp. LLC

http://www.desknow.com
Mail and Collaboration Servers
P.O. Box 447
Herndon, VA 20172-0447

integrate. communicate.

10A STRATA100 Bldg., Emerald Ave.

Ortigas Center, Pasig City
1200 PHILIPPINES

Trunk +632.874.6327 to 28

Information: info@myvlink.com
Tech. Support: support@myvlink.com

© 2006 by Vlink MS Inc. Vlink MS Inc. (myVLink) is a division of Vitalink Marketing Services Inc.
All rights reserved. Printed in the Philippines http://www.myvlink.com
who we
are are
who we
Vlink is an IT Services and BPO Company
providing a range of value added software
services and internet solutions to the
corporate and medium sized enterprise. We
offer a suite of internet-enabled solutions
including applications and systems software.
We undertake projects ranging from Re-
engineering, Business Operations, Web
enabling, Application development, and Call
Center Operations.
Our software development infrastructure is
based in Manila - Philippines with
representative offices across the country and
in Bangkok and Singapore.
In addition to software development we offer
internet solutions, call center intrastructure
and services as required by our clients. We are
focused on implementing strategic solutions
based on internet technologies and software
services for improving business processes &
making it cost effective. We also provide
solutions for your business like
eCommerce(B2B,B2C), Web portals, Web-
enabling of legacy systems.
Bottom line, we provide the building blocks
for your business process.
how we work
how we work
As a dynamic group of consultants, we are
able to provide professional service using
minimal resources therefore reducing your
costs.
We believe that a clear definition of your
needs is the key to delivering satisfying
results. Our developers therefore work closely
with you and your end-user's to understand the
nature of your needs throughout the duration
of a project and thereafter.
As a result, we are able to come up with a
clear conception of the right solution and thus
implement phased development.
how wecancan help you peripheral resources
how we help you peripheral resources
In addition to our core services, Vlink also offers
Our communications infrastructure utilizes Lucent equipment with one peripheral resources to help you keep up with
of the highest-evolved platforms in the industry, combining a scalable tomorrow’s technology.
and redundant hardware with multiservice software and
comprehensive management capabilities. It delivers consistent Call Center & Data Infrastructure:
performance and density and manages up to 720 concurrent calls over
a dynamic mix of analog, ISDN, and T1/E1 or T3 Frame Relays.
• Asterisk PBX VoIP Appliance (300 seat capacity)
• Lucent TNT Max Universal Gateway
Simply put, it translates to... • Astaro Linux Security Enterprise Gateway
Internet Services:
Telemarketing & Lead Generation • broadband internet connection
Lower Cost Per Lead, Grow Revenues • domain-registration (.com / .net / .org)
Improve your telemarketing success by lowering the cost per lead and
• website / application hosting (shared & dedicated)
improving overall agent efficiency. The Vlink Virtual Call Center Suite • website development and re-engineering
solution allows you to: • bulk e-mail broadcasting
• Increase calls and customer acquisition in less time. GIS/GPS Services:
• Eliminate maintenance, upgrades, and technical staff costs. • Sales Demographics
• Lowers cost per lead and grow revenues. • Outlet and Brand Penetration Mapping
• Scale your telemarketing team in one day.
• Route Generation and Sales Tracking
Inbound Sales Offline Services:
A Call Center That's Also a Profit Center • FaxBLAST marketing (*bulk fax mailers)
• DirectMail marketing
Transform every call into an up-sell and cross-sell opportunity. The
Vlink Virtual Call Center Inbound solution increases in-call promotions
while reducing traditional call center costs. Data Services:
• document transcription and archiving
• Get a unified customer view and complete interaction history. • data aggregation
• Boost cross-sell and up-sell opportunities.
• Have employees work from their homes or remote offices. Off-the-Shelf Products:
• Enjoy long distance rates at 50-85% lower than normal. • TweakPage™ — an enhancement built into your
existing website or intranet system to help manage
Customer Service & Support frequent text and image upates. Once installed,
Turn Customer Support into a Source of Revenue you’ll be able to update portions of your site as easy
as using your favorite word processor!
Your customer support call center can also be a source of revenue.
Vlink improves efficiency, transforming your call center into a source • AutoSite™ — a complete modular enhancement to
of long-term revenue and increased profits. manage complex archives and websites with
functionalities such as:
• Route customers to the right agents, right away.
• Speed up first call resolution. - customer management
• Prioritize call flow based on business needs. - visitor activity
• Improve employee retention. - content distribution
- order tracking
Collections
The Right Call Center Solution for Collections • iPOS™ — a modular solution for Point-Of-Sale
requirements with integrated “real-time”
Looking to increase the quality and amount of contacts while reducing
typical call center expenses? You can with Vlink's Virtual Call Center Programming and Development:
solutions: • VBScript/JavaScript/PHP/Pear/VB
• MySQL / MS SQL
• Detect answering machines, fax machines, and no answers. • Dreamweaver MX / Microsoft InterDEV
• Make 2-3 more calls, 2-3 times more payables collections.
• Save the costs involved in building a physical infrastructure. Creatives and Multimedia:
• View agent performance and stats in real time.
• CorelDRAW / PhotoPaint / Adobe Photoshop
• SoundEdit 16 / GoldWave / MIDIScan / MBoom
• Macromedia Flash / Director / Adobe Premier