Académique Documents
Professionnel Documents
Culture Documents
INTRODUCTION
A. BACKGROUND
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CHAPTER II
EXPLANATION
A. DEFINITION
A business letter should be short and to the point. The content used in the
letter should be clear and it should suffice the objective of writing the letter. The
letter has to give out the main message to be conveyed right in the beginning. The
letter should not have any typographical and grammatical error.
Take a look at the following points that will help you in drafting a
business letter:
Make sure that you type the letter. It should not be handwritten.
If you don't have a letter head, then type your name, designation
and address at the top of the page.
After the date, you need to write the full name, designation and
full address of the recipient.
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Then you need to insert greeting to the person whom the letter is
written. You have to use formal language. Take a look at this example:
Dear Mr. Brown.
Now, you can actually begin to write the main message of the
letter. In the first paragraph, you have to introduce yourself if the
receiver does not know you. You could begin with a sentence like "We
had recently met in a conference", or "I had purchased a SIP from your
company two months back."
After that you have to clearly mention the purpose of the letter.
The purpose may be to lodge a complaint, request for information,
compliment a product or service provided, discussing a business deal
etc. You have to be brief and precise.
The last thing is you need to type your name and sign the letter.
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As the motive of writing the letter is different, the style of the letter changes
and you get different types of business letters. The various types of business
letters are used by different people to serve their purpose of sending the message
across.
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6. Order Letter : This letter is as the name suggests is used for
ordering products. This letter can be used as a legal document to show
the transaction between the customer and vendor.
Body Paragraph
1........................................................
.........................................................
.......................................
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Body Paragraph
2........................................................
.........................................................
.......................................
Body Paragraph
3........................................................
.........................................................
.......................................6
Closing (Sincerely...), 7
Signature 8
Enclosures (2) 10
Typist Initials. 11
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Body Paragraph
1........................................................
.........................................................
.......................................
Body Paragraph
2........................................................
.........................................................
.......................................
Body Paragraph
3........................................................
.........................................................
.......................................6
Closing (Sincerely...), 7
Signature 8
Enclosures (2) 10
Typist Initials. 11
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Company Name
Address Line 1
Address Line 2
Body Paragraph
1........................................................
.........................................................
.......................................
Body Paragrah
2........................................................
.........................................................
.......................................
Body Paragraph
3........................................................
.........................................................
. . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . 6
Closing (Sincerely...), 7
Signature 8
Enclosures (2) 10
Typist Initials. 11
_________________________________________________________
Ini adalah bagian alamat penulis. Penerima dapat lebih muda untuk
menemukan alamt penulis jika mengirim surat balasan.
2) Date (Tanggal)
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Ini adalah bagian tanggal pembuatan surat. Sedangkan format
penulisan tanggal adalah bulan/hari/tahun, misalkan August 30,
2012
7) Closing (Penutup)
9
Bagian ini sebagai penanda bahwa surat anda telah selesai,
biasanya diakhiri dengan penulisan “Sincerely”, “Sincerely yours”,
“Thank you”, dan lain sebaginya. Catat, Terdapat sebuah koma di
akhir penutup dan hanya huruf pertama yang menggunakan huruf
kapital.
Bagian ini adalah nama penulis surat tersebut, dan jika anda
menginginkan, anda bisa memberikan jabatan atau posisi dibagian
bahwah setelah penulisan nama.
Jika sebuah surat berisi dokument atau lampiran lain selain surat
tersebut, penulis haru menampilakan jumlah lampiran tersebut
yaitu dengan menggunakan “Enclosure (jumah lampiran)”,
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date has to be written in full with day, month and year. Take a look at
this example : 20 October 2005 or October 20, 2005
3. Receiver's Address : The next important part is the receiver's
address. You need to include the name of the receiver, his designation
and complete address. The inside address and the address on the
envelope should always be same.
4. Salutation : This is the opening line of the letter. It should begin
with a greeting. In a formal business letter, you need to write dear
followed by Mr./Ms with his or her name. You should never include
only the first name of the person. It looks unprofessional.
5. Body : In the first line itself, clearly mention the message of your
letter. The letter should be able to convey your message directly to the
reader. The letter has no place for unnecessary words. It has to be
concise but informative. You have to make sure that the letter has to be
professional. The letter should consist of paragraphs. Each new point
should have separate paragraph. The last paragraph should sum up the
letter and ask the receiver to do an action based on your letter.
6. Complimentary Closure : In the end of the letter you have to use
complimentary close. You can use words like "Yours faithfully",
"Yours sincerely". Comma has to be included after the close. You have
to insert your full name at the end leaving few spaces to sign the letter.
After this is done you can include the enclosures. Make sure that you
proofread the letter before printing it finally.
No : 111/KJ/SPH/2019
It : The Supply of Goods and Services
Lamp : 1 ( One ) Files
With Regards ,
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Together with this letter we intend to introduce our company PT.
KREASI JAYA to Mr / Ms leader PT .DAMAI SEJAHTERA .
We hope this offer can end up with the cooperation that can provide
benefits to both parties . In connection with the offer letter we make,
we are ready to hold a meeting with the PT .DAMAI SEJAHTERA to
follow up on the offer we made .
Thus we made this offer letter , for your attention and cooperation we
extend our thanks .
JOHAN ARIF
Marketing Manager
_________________________________________________________
Taylor, Inc.
694 Rockstar Lane
Durham, NC 27708
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Dear Human Resources Director:
I just read an article in the News and Observer about Taylor's new
computer center just north of Durham. I would like to apply for a
position as an entry-level programmer at the center.
I will be happy to meet with you at your convenience and discuss how
my education and experience match your needs. You can reach me at
my home address, at (919) 233-1552, or at krock@devry.alumni.edu.
Sincerely,
Raymond Krock
Elizabeth White
CEO, Biocon,
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954 Luther Lane,
Dallas, TX,
USA>br> (214) 368-0400
The campaign was a success and the funds that we have collected this
fortnight are really good. Our target was to collect $1.50 million but
we have already reached the figure of $1.75 million. The funds are
pouring in from different quarters of society.
Biocon has helped us in tremendous ways and has been the front
runner in all the corporate campaigns that we had organized. The
financial support and the help in form of volunteers were of great use
to us. Your staff has helped us in managing the campaign. The
organization has carried out social responsibility in true sense of the
word.
Yours sincerely,
Brian Taylor
Chairman
______________________________________________________________
4. A Sample Business Apology Letter
_________________________________________________________
Samuel Taylor
Manager, Human Resource,
14
G Soft Solutions
1517 Lincoln Blvd,
Santa Monica, CA,
United States
(310) 395-8279
November 20, 2009
I hope I have covered all the points that we had discussed. If you have
any queries, you can call me. I have enclosed the resume of the Lead
trainer, Lara Kinsley for your perusal
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Yours sincerely,
Samuel Taylor
Manager, Human Resource
______________________________________________________________
_________________________________________________________
Erin Lawrence
Public Relations,
Bright Publications
5543 Dyer St,
Dallas, TX,
United States
(214) 369-7267
February 25, 2008
Samuel Jackson
Marketing Manager,
4400 West University Blvd
Dallas, TX 75209,
United States
(214) 459-2363
Your company is a big brand and has reached many milestones. Your
company has a legacy of great management leaders and good will of
customers. Now, another milestone will be crossed in the coming three
months by your company. The company is approaching its 50th
anniversary which is a great occasion.
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this business for the last twenty years. We started the company with a
team of four members and now are a company with two hundred
employees with branches in three cities. We have been contacted by
and have business with some of the fortune 500 companies.
I look forward to a positive reply from your side. You can call me on
my number. After that, we can meet personally and I can showcase
some of our prior work. We can discuss the details in the personal
meeting.
Yours truly,
Erin Lawrence,
Public Relations
________________________________________________________
6. A Sample Business Apology Letter
_________________________________________________________
Bob Wilson
Customer Service Manager,
Tangy Food Products,
1021 Tamarisk West St,
Rancho Mirage, CA,
USA
(760) 416-3139
March, 15 2009
Harry Jefferson
Store Manager,
Arc Supermarkets,
2431 Fair Oaks Blvd,
Fair Oaks, CA,
United States (916) 966-5010
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We are sorry for the inconvenience caused to your organization. The
purchase order No GH 112233 that you received on November, 13
2009 was defective. We understand the inconvenience caused to your
company and customers.
The shipped product did not meet the quality and standards that we
have been delivering for last five years. The customers have full faith
in our products and they should continue the long lasting relationship
that we have shared.
We can assure you high quality products in the order that you will be
receiving. I apologize for the inconvenience again and promise you
that this will not be repeated in future.
Yours sincerely,
Bob Wilson
Customer Service Manager
_________________________________________________________
_________________________________________________________
Julia Anderson
Head of English Department,
Jennings Community College
6330 Brooklyn Blvd,
Brooklyn Center, MN,
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United States
(763) 503-3534
John Slater
Director,
Training and Placement Cell
6528 Penn Ave S,
Richfield, MN, United States
(612) 861-9550
Christine Clark has worked in department of English for the last two
years. She used to teach under graduates classes. She took up courses
like English Language Teaching, Sort Stories in English, and Phonetics
in college. She has good basic knowledge of concepts in English
language teaching. She had established good rapport with students in a
short span of time. She devised innovative teaching methodologies to
deal with students who lacked in English communication.
Yours faithfully,
Julia Anderson
______________________________________________________________
F. ENQUIRY
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Inquiry letter is a letter of request, also known as a letter of the
candidate. Which will be sent to companies. Request letter is a letter from
a prospective buyer to the seller requesting information products offered.
With a quote from the seller then potential buyers will know the price and
a information of the items or services to be purchased. This is the purpose
of the prospective buyer a write request letter to the seller. When the
prospective buyer has to know the condition of an item or services
following the price and term of sale and purchase, of course he does not
need anymore request a quote from the seller. Letter of inquiry required in
formal trade requiring formal procedures in writing. The letter of inquiry is
often an early stage of the business transaction. By the letter of inquiry
prospective buyers ask or inquiry about the items or service to be
purchased. In response, the seller expalined the things he want to know the
buyer, buyer’s reservation and eventually business transaction as the end
of the buying and selling process
In the letter of inquiry for the items usually offer prospective
buyers ask :
1. Specification of items, namely : type, size, quality, capacity, etc.
2. The price per unit.
3. How to pay
4. How to surrender, and
5. Easy that may be obtained by the buyer, such as guarantees and
other.
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EXAMPLE :
1. ______________________________________________________
___
2. ______________________________________________________
___
15 february 2013
Distro cloud Corporation
Pasundan Raya Street, No. 15
21
Jakarta 1240
Dear Sirs,
Sandra Puspita
Purchase Manager
_________________________________________________________
CHAPTER III
CONCLUSION
The modern business letter is nearly always typed. It has long been customary
to set it out in the indented style, but now the blocked style has come to be much
more widely used than before because it is claimed, it saves typing time.
The business letter consists of seven principal parts: (1) the letterhead, (2) the
date, (3) the inside name and address, (4) the salutation, (5) the message, (6) the
complimentary closure and (7) the writer’s signature and official position.
The tone of the letters is courteous and friendly and the added touches of
personal interest are certain to make a good impression.
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DAFTAR PUSTAKA
Wibawa, Bima hapidz (19 April 2013) .Format penulisan business letter.
Diperoleh 5 juni 2014, dari
http://bimahapidzwibawa.blogspot.com/2013/04/format-penulisan-
business-letter-surat_7268.html
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Blogga Meteorika. Contoh surat bisni. diperoleh 6 juni 2014. dari
http://www.formatsurat.com/2012/12/contoh-surat-
bisnis.html#.U4bGHZljIU
Admin.24 februari 2014. Contoh Surat Bisnis ( Business Letter ). diperoleh 6 juni
2014. dari http://www.disukai.com/2013/02/contoh-surat-bisnis-business-
letter.html
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