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SRI RAM ENGINEERING

COLLEGE

MG 1401 - TOTAL QUALITY MANAGEMENT

UNIT TEST 1

TOTAL MARKS - 50

PART A (5*2=10 MARKS)

1. Define quality. (2)

2. Mention any four principles of TQM (2)

3. Define Quality cost. (2)

4. Define strategic planning. (2)

5. What are the steps involved in strategic planning? (2)

PART B (2*16+ 1*8 = 40 MARKS)

6. What are the customer perceptions of quality? (8)

7.a What are the customer perceptions of quality? Explain. Explain the service

quality with its characteristics and expectations. (16)

OR

b Explain quality costs. What are the barriers for implementing TQM in an

industry? Explain. (16)

8. a Explain in detail about the process of strategic planning. (16)

OR
b. Discuss in detail about the quality statement. (16)

SRI RAM ENGINEERING

COLLEGE

MG 1401 - TOTAL QUALITY MANAGEMENT

UNIT TEST 1

TOTAL MARKS - 50

PART A (5*2=10 MARKS)

1. What are the types of quality statement?


2. Name any two popular awards for quality.
3. .What is Quality Council?
4. What do you mean by total cost of quality??
5. Define TQM

PART B (2*16+ 1*8 = 40 MARKS)

6. What are the customer perceptions of quality? (8)

7.a What are the customer perceptions of quality? Explain. Explain the service

quality with its characteristics and expectations. (16)

OR

b Explain quality costs. What are the barriers for implementing TQM in an

industry? Explain. (16)

8. a Explain in detail about the process of strategic planning. (16)


OR

b. Discuss in detail about the quality statement. (16)

SRI RAM ENGINEERING COLLEGE

MG 1401 - TOTAL QUALITY MANAGEMENT

UNIT TEST 2 TOTAL MARKS - 50

PART A (5*2=10 MARKS)

1. Define customer satisfaction. (2)

2. How the customer complaints are collected? (2)

3. Define service quality. (2)

4. Name some customer perception on quality. (2)

5. What is employee motivation? (2)

PART B (2*16+ 1*8 = 40 MARKS)

6. Explain the detail about the 7 SPC tools of quality (8)

7. A. Explain the following with their advantages and limitations.

i. Kaizen

ii. PDSA Cycle

iii. Performance appraisal (16)

B. Explain the strategy for implementing performance measures and its


techniques. (16)

8. A. Discuss briefly about the various methods used to employee

involvement.(16)

B. Explain the various dimensions involved in

quality. (16)

SRI RAM ENGINEERING COLLEGE

MG 1401 - TOTAL QUALITY MANAGEMENT

UNIT TEST 2 TOTAL MARKS - 50

PART A (5*2=10 MARKS)

1. Define Kaizen.
2. List out the 5’S of Japanese methodology with its purpose.
3. Define partnering.
4. Define Empowerment.
5. What do you understand by performance appraisal?
What is the use of it?
PART B (2*16+ 1*8 = 40 MARKS)

6. Explain the detail about the 7 SPC tools of quality (8)

7. A. Explain the following with their advantages and limitations.

i. Kaizen

ii. PDSA Cycle

iii. Performance appraisal (16)

B. Explain the strategy for implementing performance measures and its


techniques. (16)

8. A. Discuss briefly about the various methods used to employee

involvement.(16)

C. Explain the various dimensions involved in quality. (16)

SRI RAM ENGINEERING COLLEGE

MODEL EXAM
MG 1401 - TOTAL QUALITY MANAGEMENT

TOTAL MARKS - 100


Answer ALL questions.
PART A —— (10 >< 2 = 20 marks)
1. What are the activities of quality planning?
2. What is the philosophy behind ‘Management by Wandering Around’ (MBWA)?
3.What are the important factors that influence purchase?
4.Is cleanliness the only benefit of implementing ‘5 S’ practices?
5. W hat is the purpose of Pareto Diagrams?
6. How are the measures of central tendency used in quality analysis?
7. What are the reasons for benchmarking?
8. What are the losses reduced by TPM?
9. What is the purpose of ISO 9000 quality system?
10. How does the conceptual approach to ISO 14001 differ from ISO 9001?

PART B —— (5 X16 : 80 marks)


11. (a) (i) 'What are the dimensions of quality? Discuss eight of them. (8)
(ii) What are the duties of quality council? (8)
' Or

(b) (i). What are the steps in strategic planning? l (8)


(ii) What are the barriers to TQM., implementation? How are they eliminated?(8)
12. (a) (i) What is the concern of most consumer? Is it price of the product or •
service? Explain in detail.(4)
(ii) _ What are the different ways of receiving customer feedback? How are the feedback
used? (12) •
or
(b)(i) What are the types of teams formed in industries? Discuss the functions of any four
of them(8)
(ii) How is PDSA cycle used? Discuss with a case study. • (8)
13. (a) (i) Draw cause and effect diagram for an engineering problem. A (8) .
(ii) What are the interpretations of different shapes of histograms? (8) . `
(b) (i) An industrial product was subjected to inspection with a batch size of 5-00 for ten
consecutive days- The number of defective pieces found are 33, 42, 44, 56, 60, 43, 55,
42, 28.and 70. Draw a p-chart and discuss. (12)
(ii) How is Process Decision Program Chart (.PDI?C). used? Give an example. (4)
14. (a) Draw the house of quality for an industrial product. Explain various 4
stages. . (16)
(b) How is FMEA performed? Discuss with an example; Draw the table and give details.
(16)
15. (a) (What are the steps in the implementation of ISO 9000 quality system. Discuss in
detail. A (16)
(b) (i) Discuss the environmental management system model with a block diagram.(10)
(ii) What are the global benefits of environmental management system? Discuss-in detail.
(6)
SRI RAM ENGINEERING COLLEGE

MODEL EXAM
MG 1401 - TOTAL QUALITY MANAGEMENT

TOTAL MARKS - 100


Answer all questions
PART A – (10*2=20marks)

1. Write the equation that would quantify quality.


2. What is meant by vision statement? Write a sample one sentence vision statement.
3. Draw the figure to depict customer satisfaction model.
4. Expand 5S.
5. In a foundry the castings manufactured are inspected with respect to the four defects
namely, blow holes, core shift, honey combing and hot tear design. Design a check sheet
to gather data on the total number of castings found defectives due to the respective
above defects.
6. A spindle with specifications 20±0.05 mm was machined found i=to be 0.25 mm.
Compute the capability index. State whether the machining process in the lathe is capable
meeting the specifications.
7. Indicate any two strengths and weaknesses of benchmarking technique.
8. If the specifications are 10±2 for a particular quality characteristic and the average
repair cost is Rs.200, determine the loss function. Determine the loss at y=11.
9. Draw the model of process based quality management system given in ISO 9001:2000.
10. Differentiate TS 16949 and ISO 14001 standards.

PART B – (5*16=80 marks)

11. (a) (i) Indicate the dimensions of quality with examples.


(ii) Enumerate the duties of quality council.
OR
(b) Enumerate Deming’s 14 pints of management.

12. (a) (i) Enumerate any 8 actions that an organizations shall take to handle complaints.
(ii) Describe briefly any 8 concepts to achieve a motivated workforce in an organization.
OR
(b) (i) Indicate any 2 items that can be measured under the following titles in an
organization : (1) Human resources (2) Customers (3) Production (4) Research and
development.
(ii) Describe briefly any 8 criteria that need to be considered while developing
performance measures in organizations.

13. (a) (i) Following the table contains the data on the weight of a plastic component in
grams. This component is manufactured using a plastic injection modeling process. Mean
and range charts are required to be established for this process. Determine the trial central
line and control limits. Draw the mean and range charts and plot the values. State whether
the process is under statistical control or not. If not assume that the deviation occurred
due to assignable causes which are rectified now. Revise the central line and control
limits. Draw the received mean and range charts and plot the values. State whether the
process is now under statistical control or not.
Sample Measurements
Number X1 X2 X3 X4
1 6.35 6.40 6.32 6.37
2 6.46 6.37 6.36 6.41
3 6.34 6.40 6.34 6.36
4 6.69 6.64 6.68 6.59
5 6.38 6.34 6.44 6.40
6 6.41 6.40 6.29 6.34
7 6.38 6.44 6.28 6.34
8 6.35 6.44 6.28 6.58
9 6.56 6.55 6.45 6.48
10 6.38 6.40 6.45 6.37

OR
(b) Describe the characteristics and applications of the following four new seven
management tools (i) Affinity diagram (ii) Interrelationship diagraph (iii) Matrix diagram
(iv) Process decision program chart.

14. (a) (i) Draw the general structure of ‘House of quality’ and indicate the constituents in
it.
(ii) Explain briefly the QFD process.
OR
(b) (i) What are the six major loss areas that are measured, tracked and measured in a
TPM program. Indicate the method of measuring any two of these major losses.
(ii) List the four stages of FMEA and indicate the activities carried out under each stage.

15. (a) Consider a company involved in testing the strengths of components. Currently 50
engineers are working in the company. Explain briefly the steps that the company should
take to implement ISO 9001:2000 based quality system and obtain the certificate from a
certifying agency.
OR
(b) (i) With the aid of a pyramidal diagram, describe the documentation hierarchy
stipulated in ISO 14001 standard.
(ii) Enumerate any 8 key organization benefits achievable on implementing ISO 14001
based system.