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In the 2015 to 2018 Department Business Plan, Facility Services has identified six department
goals that align with the County’s strategic plan and the 2015 to 2018 Corporate Business Plan.
Our first goal is to provide the data and criteria used to evaluate effectively and efficiently our
facility infrastructure so that timely investments are made that ensure our infrastructure meets
or exceed its useful life.
The second goal, planning for and constructing support facilities for our municipal operations is
required to ensure municipal services are able to meet the needs of the growing community.
Our third goal addresses the changing world of telecommunications. Significant changes have
occurred within the telecommunication industry. Smart phone technology, digital radio
frequencies and the convergence of information technologies and communications, requires the
development of a master telecommunication strategy. This master telecommunication strategy
will ensure investments being made by departments and external stakeholders are aligned, and
provide maximum benefit to the County.
Our fourth goal is to ensure our entire facility infrastructure is operating is energy efficient while
reducing its impact on the environment. Through the use of new technologies and systems,
benchmarking and creating awareness, we can reduce the overall negative impacts of our
facility infrastructure on the environment.
The fifth goal is to proactively update all of the facility services provided by the department to
reflect the changing needs of our municipal operations and community partners. Through
discussions and long-range planning, we can continue to deliver timely, innovative and cost-
effective support services.
Our sixth goal is focused on our most valuable asset, our staff and the contributions they make
to the performance of our facilities and delivery of our services. Through the initiatives of this
goal, our staff will have access to new technology training, career development and greater
input into the services and delivery methods required to support municipal operations.
Diehl Townsley
Director, Facility Services
Document #10348769 1
Strathcona County Council created a
POWERING OUR NEW
strategic plan which outlines their vision TOMORROW
for the County in 20 years, and the
priorities and strategic goals to achieve Strategy LIVING IN STRATHCONA
that vision. (Council) COUNTY VISION
(20 years)
Corporate values
Integrity We demonstrate ethical standards and behaviours; We display honest
behaviour at all times; We do what we say we will do.
Respect We treat others with care and dignity; We pay attention to each other;
We welcome a variety and diversity of ideas.
Safety We consistently demonstrate safe work practices; We build an
environment of openness and trust; We make it safe for each other to
voice opinions or concerns.
Fairness We consider how our actions might affect others; We treat everyone
impartially and equitably; We are willing to share the reasoning behind
our thinking and decisions.
Cooperation We support, assist and learn from each other; We give credit to others for their
contributions; We compromise when needed to achieve common goals.
Document #10348769 2
Department mission
To efficiently and effectively manage the County’s building assets in a manner that
enables the delivery of innovative facility support services to municipal staff and the
community while being conscious of the facility impacts on the environment and
municipal resources.
Department overview
Facility Services has four major program areas that it performs on behalf of Strathcona
County. Our service delivery is primarily focused on supporting all Strathcona County
departments’ facility needs. Through this support we act as partners in the delivery of
core services to the community.
Facility Services is governed in its service delivery by the following codes and bylaws:
Asset management
This core service ensures investments made in facility infrastructure are well planned,
and that the facilities are maximized to achieve the lowest total cost of ownership
while providing greatest benefit to the community. This program area plans for all
asset renewal or new facility construction, and provides project management services
for the delivery on all facility construction/renewal projects.
Facility operations
The facility operations branch provides maintenance standards, programs, and services
for the routine and non-routine care of the approximately to million square feet of
County-owned buildings.
Tenant services
Parking program
Mechanical systems
Electrical and lighting systems
Structural systems
Facility hygiene program
Energy management program
Document # 10348769 3
Life and safety equipment/systems
Security / loss prevention
Community Centre event management
Telecommunications
Telecommunication services provide management and overall support for the
County’s voice communication systems and facility digital technologies. The service
supports all of the telephone systems, including the main switchboard operations,
cellular service agreements, A/V, digital signage and Council webcasting services.
This branch manages the County’s mobile radio equipment, including support for
the emergency radio communications and 911 dispatching equipment, transit
buses, heavy road equipment and bylaw services, including long-term asset
renewals.
Mail service provides day-to-day mail delivery services, mailing of utility and tax
notices, and courier services for the corporation.
Document # 10348769 4
Department core functions and programs
Document 60536765682902
Facility hygiene
program
Energy
management
program
Security / loss
prevention
Community
Centre event
management
Document # 10348769 5
Department goals
Goal 1: Facility infrastructure decisions are based on a well-defined facility capital
asset management program.
Outcome: Routine asset management decisions are supported by defined standards.
Linkages:
Strategic Plan (prioritized):
Goal 1: Strategically manage, invest and plan for sustainable municipal
infrastructure.
Corporate Business Plan:
Goal 1: Strathcona County has planned for long-term financial sustainability in
support of service delivery and infrastructure asset management.
Goal 4: Informed decision making supports quality of life in the community.
Goal 5: We are efficient and effective in daily operations.
Economic Sustainability Framework
Environmental Sustainability Framework
Initiatives:
Enhance asset management program
Update facility condition assessments and asset data for all properties including
County owned community halls and senior centers
Complete and publish facility technical guidelines
Incorporate all telecommunication, audio visual, digital signage and print output
systems into the facility capital asset management program
Document # 10348769 6
Goal 2: The County has the required facilities to efficiently and effectively support
growth in operations.
Outcome: Facility infrastructure investments occur to support growth.
Linkages:
Strategic Plan (prioritized):
Goal 1: Strategically manage, invest and plan for sustainable municipal
infrastructure.
Corporate Business Plan:
Goal 1: Strathcona County has planned for long-term financial sustainability in
support of service delivery and infrastructure asset management.
Goal 5: We are efficient and effective in daily operations.
Economic Sustainability Framework
Initiatives:
Working with departments, develop long-range accommodation strategy to address
current and future growth of municipal staff and services
Provide building maintenance services to Community Halls
Document # 10348769 7
Goal 3: The County has an approved master telecommunication infrastructure
investment and management plan.
Outcome: County departments use and are satisfied with voice and data communications.
Linkages:
Strategic Plan (prioritized):
Goal 1: Strategically manage, invest and plan for sustainable municipal
infrastructure.
Corporate Business Plan:
Goal 1: Strathcona County has planned for long-term financial sustainability in
support of service delivery and infrastructure asset management.
Goal 4: Sound decision making supports the quality of life in the community.
Goal 5: We are efficient and effective in daily operations.
Economic Sustainability Framework
Initiatives:
Working with Information Technology Services, create a master telecommunications
strategy
Create a strategic telecommunication/mobile radio infrastructure investment and
management plan
Provide ongoing telecommunication and digital system management and support
Document # 10348769 8
Goal 4: County facilities incorporate energy management and environmental best
practices.
Outcome: The County manages an energy-efficient facility infrastructure.
Linkages:
Strategic Plan (prioritized):
Goal 1: Strategically manage, invest and plan for sustainable municipal
infrastructure.
Corporate Business Plan:
Goal 1: Strathcona County has planned for long-term financial sustainability in
support of service delivery and infrastructure asset management.
Goal 5: We are efficient and effective in daily operations.
Economic Sustainability Framework
Environmental Sustainability Framework
Initiatives:
Increase overall facility energy efficiency through a central facility monitoring
program
Establish recognized industry standard rating for all major facilities
Create facility energy use awareness programs
Develop a strategic plan for energy efficiency and demand management
Document # 10348769 9
Goal 5: The County provides innovation and customer service excellence in its
operation and maintenance of the corporation’s building assets.
Outcome: The County provides high-quality facilities and services to residents and County staff.
Linkages:
Strategic Plan (prioritized):
Goal 1: Strategically manage, invest and plan for sustainable municipal
infrastructure.
Corporate Business Plan:
Goal 1: Strathcona County has planned for long-term financial sustainability in
support of service delivery and infrastructure asset management.
Goal 6: Strathcona County is an employer of choice attracting and retaining the best
people in all aspects of municipal service and delivery.
Economic Sustainability Framework
Environmental Sustainability Framework
Initiatives:
Create service level agreements and performance standards for all departments
Conduct annual customer satisfaction surveys
Document # 10348769 10
Goal 6: Through a culture of leadership, learning and innovation, Facility Services’
staff are engaged and actively participate in the development of services,
delivery standards and department performance metrics.
Outcome: Department staff know that their efforts are meaningful and respected.
Linkages:
Corporate Business Plan:
Goal 1: Strathcona County has planned for long-term financial sustainability in
support of service delivery and infrastructure asset management.
Goal 5: We are efficient and effective in daily operations.
Goal 6: Strathcona County is an employer of choice attracting and retaining the best
people in all aspects of municipal service and delivery.
Initiatives:
Staff are encouraged to participate in a review of the proposed annual department
budget to ensure important issues or concerns are addressed
Document # 10348769 11