OBJECTIVE: Seeking a rewarding and satisfying career in an organization that promotes hard work, fairness, and

teamwork. Passionate about helping children and families to achieve their dreams while maintaining a healthy family
unit.

EDUCATION:
- National University Masters Degree, Educational Counseling, 2014 - 2016 Grade: 3.4 GPA
- University of Phoenix - Masters Degree, Psychology, 2011 - 2013 Grade: 3.4 GPA
- DeVry University - Bachelors Degree, Technical Management / Criminal Justice, 2007 - 2010 Grade: 3.6 GPA
- Fullerton College - August 2003-April 2006 - Advanced Mathematics & Electronics Engineering

SKILLS/SOFTWARE:
- Math Tutor in applied mathematics for Skilled Trade Services and Engineering
- Advanced knowledge in Microsoft Office products.
- Shipping and Receiving; Logistics
- Experience in many computer software: CampusVue, FastData, Accurint, Lexus Nexus, Sony Media, Sound Forge, Video
Editor, PeopleSoft, QuickBooks, and MAS 90, Peachtree Accounting, Goldmine, Visual Basic, & Outlook, Excel, Power
Point, Word, Access, Sale Force, Tableau, & many other computer programs.

EXPERIENCE:

School Mentor at Montclair School District February 2017 - Present

- Provide lead work direction and guidance to staff; plan and assign work to staff; provide training and technical
assistance; identify problems areas and direct remedial action to be taken; provide input into the evaluation of assigned
staff; ensure that activities are carried out in a safe manner. Ensure that all policies in the district are followed.
- observe students during passing periods, brunch, lunch, before and after school and during special events.
- Provide guidance on the implementation and enforcement of the student discipline program.
- Provides direction on campus supervision to ensure a safe and orderly environment.
- Coordinates activities with students, staff, and parents regarding student’s academic achievement, attendance and
behavior.
- Address, investigate and solve incidences involving district or school violations.
-Serve as liaison to academically at-risk students and families and provides continued guidance on academic issues.

School Counselor Intern at Sierra Middle School April 2016 - February 2017

- Guided and counseled students through the development of academic, career (life skills), and personal/ social life
plans: - Collaborated with the middle school and post-secondary personnel to assist students in making a smooth
transition from middle school to high school;
- Provided orientation activities for incoming students and their parents; inform students and parents of tests results
and their implications for educational and career planning
- Counseled small groups and individual students: Provided individual assistance to students regarding the academic
career (life plans) and personal/social needs. Conducted structured, goal-oriented counseling sessions to meet the
identified short-term need of individuals and Page 2 groups of students
- Record progress and information in the student information database
- Assisted students in understanding the relationship of academics to careers, life at home, and in the community
- Implemented school-wide programs that help maintain positive school climates and Promoted school policies and
practices to ensure the safety of all students by reducing school violence, bullying, and harassment.

Relationship Manager at Capital One Auto Finance June 2015 - November 2016

- Marketing and promoting our indirect lending options and services.

- Manage dealer relationships to achieve volume objectives with maintaining a quality product.
- Review and follow up on approved applications to promote conversion to funded contracts.
- Support and promote our culture of teamwork and integrity.
- Manage marketing plans to align with corporate goals.
- Identify and communicate dealership needs, market conditions, & competitor trends/programs.
- Two Awards for most improved cashout, most improved percent of plan, and most improved contracts.
- Took two of the least performing territories and made them improve.
- Responsible for 68 stores.

Financial Aid Officer / Financial Literacy Specialist at West Coast University January 2011 - June 2015

- Provided financial aid counseling to students and parents regarding application procedures and eligibility requirements
for student aid programs, and assist students and their families with the completion of application forms.
- Processed financial aid; including file review, needs analysis and financial aid packaging.
- Conducted national webinars providing lenders with tips and best practices to prevent student loan default. Well
known as a student loan expert by others in the industry and very well known by Sallie Mae, Great Lakes, Fed Loan, ACS,
and Nelnet.
- Report, Maintained, Tracked, and Recorded Financial data
- Performed the duties of the Director of Financial Literacy & Default Management
- Built and maintained relationships with Lenders, Guarantors, and Servicers, as well as COD
- Took the initiative and implemented the plan for student loan forgiveness and processed them.

Default Management/Financial Aid at Kaplan College January 2010 - January 2011

- Counseled and supported student borrowers and helped find solutions and resolutions to help prevent student loan
defaults, while being consistent with federal requirements and the default management procedures.
- Monitored and managed the university’s compliance with the Default Management Plan to assure lowest possible
default rates.
- Developed, Revised, and updated Default Management Plan.
- Provided financial literacy meetings to students in group sessions on a monthly basis.
- Maintained responsibility for the Federal Stafford and Direct Loan cohort default rates
- Trained Financial Aid Advisors, Business Officers and others on the implementation of the Default Management Plan.
- Possess knowledge of the processes of Department of Education Cohort Default Rate Guide.
- Performed the duties as needed or assigned.
Sales Rep and Debt Collector at DriveTime Inc January 2009 - February 2010

- Sold used vehicles and maintained inventory.

- Adjusted sales scripts to better target the needs and interests for our prospects.
- Handling front-end as well as back-end accounts and performed Skip Tracing.
- Prepared payment reports and delinquency reports for collection floor.

Senior Collector at CashCall January 2006 - January 2009

- Collected on delinquent accounts and performed skip tracing to locate borrowers

- Trained new hires.
- Recognized as most consistent collector.
- Qualified accounts for loss mitigation assistance.
– Developed excellent time management and task prioritizing ability.

Senior Collector at Triad Financial June 2002 - September 2004

- Top performer of subprime unit. Collected on delinquent accounts and handled insurance claims.
- Performed skip tracing to locate borrowers.
- Scheduled accounts for repossession and/or charge off.

Publications: - More Than Just Psychology Authors: Bobby Jallo

Portfolio: - www.bobbyjallo.weebly.com/

Organizations - American Psychological Association Member August 2013 to Present

- California Association of School Counselors August 2014 to Present

References: 
 Maurice Parham – Supervisor - Chase Bank – 562-440-4992 -- moeparham@ymail.com
 Sarah Blankenship - Manager - Law Office -- 909-344-6877 -- sarahgodina909@yahoo.com
 Winston Reid – Business Owner/ Collections – 909-538-4753 -- winstonreid14@gmail.com
 David Albeck – School Counselor Supervisor - 951-235-1855.