SSMED and SOA:

Service Science, Management,

Engineering and Design and
Service Oriented Architecture
● David Ing
● IBM Canada Ltd. and the Helsinki University of Technology
● October 30, 2008, at CASCON Toronto
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© 2008 David Ing

Agenda
A. Why is SSMED important?

B. SSMED and SOA

IBM Software Group | Lotus
C. Progress to date
software

D. Challenges and gaps

E. Where to start?

2 SSMED and SOA: Cascon Toronto workshop October 30, 2008 © 2008 David Ing
 IBM Software Group | Lotus
software

Physicists
Electrical Engineers
Computer Science
Mathematicians
Philosophers (Boolean Logic)
W.B. Aspray and B. O. Williams 1994. Arming American scientists: NSF and the provision of scientific
computing facilities for universities, 1950-1973. IEEE Annals of the History of Computing, 16 (4), 60-74.
3 SSMED and SOA: Cascon Toronto workshop October 30, 2008 © 2008 David Ing
SSMED studies service systems; SOA is a style
A service system can be defined as Source: IfM and IBM.
(2008). Succeeding
a dynamic configuration of resources through Service
Innovation: A Service
(people, technology, organisations and shared Perspective for
Education, Research,
information) Business and
Government. University
that creates and delivers value of Cambridge Institute
for Manufacturing,
between the provider and the customer through available at http://
www.ifm.eng.cam.ac.uk/
IBM Software
service. Group | Lotus ssme/

software
Service-Oriented Architecture (SOA) Source: https://
www.ibm.com/

is an IT architectural style developerworks/

webservices/newto/

that supports
the transformation of your business into
a set of linked services,
or repeatable business tasks,
that can be accessed when needed over a network.
4 SSMED and SOA: Cascon Toronto workshop October 30, 2008 © 2008 David Ing
Basic questions in SSMED
● Science of Service Systems ● Management of Service Systems
●... to improve understanding, map ●... to improve capabilities, define
natural history, validate mechanisms, progress measures, optimize
make predictions. investment strategy.
● Service system entities? ● Invest to create, improve, scale?
● Their evolution? ● Measures of quality, productivity,

● Their interactions?
compliance, sustainability
Influencing their shape?

IBM? SoftwareSOA
Group | Lotus
?
? software ?
● Engineering of Service Systems ● Design of Service Systems
●... to improve control, optimize ●... to improve experience, explore
resources possibilities
● New technologies, environmental ● How to improve the experience
infrastructures or of people?
reconfiguration of existing? ● Possible value propositions?

● Tools?
Governance mechanisms?
Reference: Jim Spohrer and Stephen K. Kwan, “Service Science, Management, Engineering, and Design (SSMED): An
Emerging Discipline – Outline and Reference”, International Journal of Information Systems in the Service Sector,
forthcoming
5 SSMED and SOA: Cascon Toronto workshop October 30, 2008 © 2008 David Ing