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INSTALLATION
GENERAL REQUIREMENTS
1. As the home owner, your presence will be expected at the time of the
installation. Please appoint an Authorised Representative if you are
unable to be there.
2. Before any work commences, your sign-off on the Service Acceptance
Form will be required.
3. Minimal drilling will be involved to connect the fibre cable from the
outside to the inside of your home.
4. Access to 4 power points for the equipment installed will be required.
Access to a TV for the HyppTV installation is also required.
5. No installation appointment will be made for homes undergoing
renovation.
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6. For security reasons, your service password can only be viewed and
changed at myUniFi portal (https://occ.unifi.my). Your myUniFi account
details will be delivered to your mobile number as well as to your preferred
e-mail address. Please ensure your contact details are correct.
7. You and/or your Authorised Representative must provide your respective
NRIC/Passport during the UniFi service installation for verification purposes.
STANDARD INSTALLATION
1. For all standard installations, a fee of RM200 will be imposed. (Please
see inside for more details.)
2. All wiring work carried out will be run along the surface of walls and
enclosed in a casing called a ‘raceway’.
3. If additional cabling length is required beyond what is provided in the
standard package, extra charges will be imposed. These extra charges
will be billed in your next bill. No cash payment is to be made.
OPTIONAL INSTALLATION
1. Optional installation covers outside pole to FTB via surface or
underground wiring, 3M surface wiring and wiring over the ceiling.
2. You will have to hire your own Contractor to carry out optional installation
activities or you may select one from TM’s list of panel Contractors.
3. For optional installation activities, charges will be imposed. Charges
quoted will cover the cost of labour and microduct piping or 3M
materials where applicable. These charges are to be settled in cash with
the Contractor concerned. Please insist on a receipt. If any additional
internal cabling length is required beyond what is provided under the
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scope of the standard installation, the costs involved will be charged in
your next bill.
FOR HIGH-RISE BUILDINGS
1. If you reside in a high-rise building, your assistance to get the
cooperation of your building management (permission, access, etc) is
required to facilitate installation activities.
2. If you reside in a high-rise building that is served by internal copper
cabling, you must terminate your existing fixed line broadband service
(if any) in order for us to install UniFi over the same wiring into your
premises.
POST-INSTALLATION
1. Relocation of the UniFi service to a new address will incur a fee of
RM300, and is subject to service availability in the area. This fee will be
reflected in your bill.
2. Package downgrades will be subjected to a fee of RM200. For any
upgrade or downgrade request that requires a visit by TM to your
premises, an additional fee of RM200 will be imposed.
SERVICE CONTRACT
1. The UniFi service contract period is for 24 months.
2. If service is terminated within the contract period, a penalty of RM500
will apply.
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BILLING
EQUIPMENT & SERVICE
1. UniFi is a wired high speed broadband service. You will get optimum
service from UniFi by wired connectivity only.
2. Wireless capability is provided as an additional benefit to the service.
However, wireless connectivity has its limitations.
3. All equipment provided for the UniFi service comes with a 12-month
warranty.
4. Your UniFi installation is considered successful only if all triple-play
services of Phone, High Speed Internet and HyppTV are fully activated.
Partial service activation is not allowed.
BILLING
1. Bills will be mailed monthly to your designated billing or postal address
upon request.
2. Please furnish us with your updated/correct address to allow your bill to
reach you in a timely manner.
3. You may also access your bill at the UniFi portal at www.tm.com.my by
clicking on myUniFi.
4. Your bill will also be sent to your UniFi e-mail and your preferred e-mail.
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GUIDELINES TO CHANGE PASSWORD
1. Go to the myUniFi portal at https://occ.unifi.my to change your service
password.
2. Please refer to the step-by-step guide in the FAQ.
3. Under the myUniFi tab, click the ‘Billing Account’ drop-down menu.
4. Click ‘Change Service Password’.
5. Select the service password that you would like to change.
6. Key in your new password and confirm. Click ‘Submit’.
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TM’s UniFi SERVICE
TM’s UniFi service offers bandwidth delivered at broadband speeds of
5Mbps and above. This high speed bandwidth will be delivered to homes
via fibre technology. Fibre technology is able to transmit data with
better quality transmission at speeds far exceeding current broadband
technology. With bandwidth being provided at such high speeds, UniFi
will definitely bring a whole new digital lifestyle experience to Malaysians.
It will open up greater opportunities and provide access to rich content
like never before in entertainment, gaming, education, business, work,
health, communications, services and much more.
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BENEFITS
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10
TablE oF ConTEnTS
PAGES
11
12
1 ABOUT THE SERVICE GUIDE
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2 ABBREVIATIONS
AC – Alternate Current
BPL – Broadband Power Line
BTU – Broadband Termination Unit
CPE – Customer Premises Equipment
DECT – Digital Enhanced Cordless Telecommunications
DP – Distribution Point
FTTH – Fibre To The Home
FUP – Fair Usage Policy
HDMI – High Definition Multimedia Interface
HSI – High Speed Internet
IPTV – Internet Protocol Television
LAN – Local Area Network
NIC – Network Interface Card
ONU – Optical Network Unit
OS – Operating System
POP – Post Office Protocol
PSTN – Public Switched Telephone Network
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RG – Residential Gateway
SDF – Subscriber Distribution Frame
SMTP – Simple Mail Transfer Protocol
STB – Set-Top-Box
SSID – Service Set Identifier
TM – Telekom Malaysia Berhad
URL – Uniform Resource Locator
USB – Universal Serial Bus
VAS – Value Added Services
VDSL2 – Very High Speed Digital Subscriber Line 2
VOD – Video On Demand
WAN – Wide Area Network
WiFi – Wireless Fidelity
WLAN – Wireless Local Area Network
WPS – WiFi Protected Setup
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3 WIRING AND NETWORKING
FTTH / VDSL2
BTU
RG
STB
As a part of the package offering, TM will provide you with the required
equipment which will be installed in your home in order to deliver the
UniFi service. The equipment provided is as follows:
Residential Broadband
DECT Phone Gateway Set-Top-Box Termination Unit
(RG) (STB) (BTU)
OR
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5 PHONE (VOICE SERVICE)
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5.1 Voice Features
Opt-in for additional voice features. Rates as follows:
Three Party Conference - Network facility that enables three or more parties to
be connected together in a conference call, so that they may all speak and listen RM3.00
simultaneously.
Call Waiting - Allows the user to be alerted, while they are engaged in an active call, that
RM1.50
another incoming caller is trying to contact them.
Call Forwarding - A feature on some telephone networks that allows an incoming
call to be redirected to a mobile telephone or another telephone number where the
FREE
desired called party is situated. There are 3 types of call forwarding: 1. Unconditional
2. No Reply 3. On Busy
Call Hold - Enables you to put a caller on hold while a second call is answered or made. FREE
Call Line Identification Presentation (CLIP) - Shows the number of a caller. FREE
Calling Line Identification Restriction (CLIR) - Controls the presentation of caller identity. RM3.00
Do Not Disturb – No incoming calls will be allowed. FREE
Voice Mail - A computerised answering service provided by TM, which can automatically
answer a call - and record callers’ voice messages - when the subscriber fails to answer FREE
them personally.
Voice Barring IDD Calls - Allows the user to restrict outgoing IDD Calls. FREE
Voice Premium Calls (Barring IDD Calls to +600, +1377 and +1315) - Allows the user to
FREE
restrict outgoing IDD Calls to +600, +1377 and +1315 numbers.
Voice Premium Calls (Barring IDD Calls to +600) - Allows the user to restrict outgoing IDD
FREE
calls to +600 numbers.
Note: For more information regarding the purchase of this service or for technical
support, please visit www.tm.com.my.
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5.1.1 Three Party Conference
How to use Three Party Conference?
1) Handset 1 – During an outside call, press the ‘R’ button to put
the call on hold.
2) Handset 1 – Select the desired unit by using the scroll button,
then press the ‘CALL’ button.
• If the paged party does not answer, press the ‘CALL’ button to
return to the outside call.
3) Handset 2 (Receiver) – Press the ‘CALL’button to answer the page.
• Handset 2 can talk with Handset 1.
4) Handset 1 – Press the ‘INT’ button.
• To leave the conference, press the ‘OFF’ button. The other
parties can continue the conversation.
• To put the outside call on hold, press the ‘R’ button. To resume
the conference, press the ‘INT’ button.
5.1.2 Call Waiting
How to activate Call Waiting?
1) Dial *43#.
2) Press the ‘CALL’ button.
3) Listen to the tone indicating successful activation of the service.
How to cancel Call Waiting?
1) Dial #43#.
2) Press the ‘CALL’ button.
3) Listento the tone indicating successfulcancellation of the service.
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5.1.3 Call Forwarding (Unconditional)
How to activate Call Forwarding (Unconditional)?
1) Dial *21* <Phone Number> followed by #.
Example *21*01X XXX XXXX #.
2) Press the ‘CALL’ button.
3) Wait for the confirmation tone.
How to cancel Call Forwarding (Unconditional)?
1) Dial #21#.
2) Press the ‘CALL’ button.
3) Wait for the confirmation tone.
Call Forwarding (On Busy)
How to activate Call Forwarding (On Busy)?
1) Dial *71* < Phone Number> followed by #.
Example *71*01X XXX XXXX #.
2) Press the ‘CALL’ button.
3) Wait for the confirmation tone.
How to cancel Call Forwarding (On Busy)?
1) Dial #71#.
2) Press the ‘CALL’ button.
3) Wait for the confirmation tone.
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Call Forwarding (No Reply)
How to activate Call Forwarding (No Reply)?
1) Dial *61* < Phone Number > followed by #.
Example *61*01X XXX XXXX #.
2) Press the ‘CALL’ button.
3) Wait for the confirmation tone.
How to cancel Call Forwarding (No Reply)?
1) Dial #61#.
2) Press the ‘CALL’ button.
3) Wait for the confirmation tone.
5.1.4 Call Hold
How to activate Call Hold?
1) Press the ‘R’ button, then press the ‘OFF’ button during the
outside call.
2) To release Hold, press the ‘CALL’ button.
5.1.5 Do Not Disturb
How to activate the Do Not Disturb service?
1) Dial *26#.
2) Press the ‘CALL’ button.
3) Listen to the tone indicating successful activation of the service.
How to cancel the Do Not Disturb service?
1) Dial #26#.
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2) Press the ‘CALL’ button.
3) Listen to the tone indicating successful cancellation of the
service.
5.1.6 Voice Mail
How to activate Voice Mail?
1) No special configuration required to activate the feature from
the CPE.
2) If the customer is busy or not answering the call after
40 seconds, the call will be forwarded to the Voice Mail server.
3) For retrieval, customer should dial 1 300 88 6245 followed by the
fixed line number.
Note: For more information regarding the voice features or for technical support,
please visit www.tm.com.my.
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6 HyPPTV (IPTV)
6.1 HyppTV
With HyppTV, you will get to watch an exciting array of TV
programmes, movies and much more at your convenience. A first
in Malaysia, HyppTV is a service where TV content is delivered
digitally through your High Speed Broadband connection. Select
your Video On Demand (VOD) movies or series and watch it anytime
you like! HyppTV via UniFi will revolutionise the way you watch TV!
• Video On Demand – from RM8 (depends on category)
• Premium Channels – from RM3/channel/month
HyppTV Main Menu:
TV G UID E i NSTiE
EA
M R
OR@ CHTIVE
DCE ET
SE ATRIC
NGHS SEVA
OR
V DC
O DH SSE
EAAR
RCCH
H SE
HHA
EERL
LPCPH
Note: For more details, please refer to the HyppTV Quick Service Guide or visit
www.tm.com.my/hypptv.
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7 VALUE ADDED SERVICES (VAS)
7.2 TM WiFi
TM WiFi is a wireless broadband Internet access service available
in public locations such as shopping malls, coffee shops, eating
outlets, convention centres, hotels and other locations that allow
you to connect to the Internet when you are in these premises.
Follow these steps to access the Internet via TM WiFi:
Step 1: Just turn on your TM WiFi SSID in your wireless network
option.
Step 2: Open a browser (Internet Explorer is recommended) then
type in any URL address.
Step 3: You will be directed to the TM WiFi landing page.
Step 4: Click TM WiFi ID Type and choose UniFi.
Step 5: Key in your valid TM WiFi Login ID and Password (as per
Confirmation Slip).
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Step 6: Tick the terms & conditions and just click ‘Login Now!’ to
proceed.
You are now ready to surf the Internet for FREE.
Additional accounts are available for RM18/month per account.
Note: For more information regarding the purchase of this service or for technical
support, please visit www.tm.com.my.
7.3 Infoblast
This is a 2-way portal messaging service that is offered to
customers through a single portal (using the UniFi Phone
number access: 012/013/014/016/017/019). By default, you will
get ONE (1) Infoblast account once you subscribe to one of the
UniFi Residential Packages. SMS charges are as follows:
i. 1 to 50,000 SMS @ 12 sen/SMS
ii. 50,001 to 100,000 SMS @ 11 sen/SMS
iii. 100,001 and above SMS @ 10 sen/SMS
To access your Infoblast, just follow these steps:
Step 1: Go to http://www.infoblast.com.my.
Step 2: Key in your registered ID and Password at Member Login.
Note: For more information regarding the purchase of this service or for technical
support, please visit www.tm.com.my.
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7.4 Online Guard Plus
Prevail against a variety of viruses, spywares and miscellaneous
threats lurking on the Internet. You will need more than a basic
online virus scanning tool to keep your PCs and documents safe.
You can install additional Online Guard Plus on top of what is
already provided in UniFi Residential Packages.
Online Guard Plus consists of 5 security elements:
i. Antivirus scanning & repairing (MyV3)
ii. Antivirus real-time monitoring (MyV3 RTS)
iii. Personal Firewall (MyFirewall)
iv. Anti-Spyware Scanning & Repairing (SpyZero)
v. Computer Vulnerability Report (Security Warning Report)
Operating Systems (OS) that support Online Guard Plus installation:
i. Windows 7
ii. Windows Vista
iii. Windows XP
Additional licenses are available at RM2/month per license.
To install additional Online Guard Plus, just follow these steps:
Step 1: Go to http://v3.tm.net.my with Internet Explorer.
Step 2: Click Speed Up icon on the main page.
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Step 3: At the Speed Up section, select the Click To Run button.
(By default, the latest Internet Explorer browser will block
the Speed Up setup file from being downloaded. An error
message will be shown - This site might require the
following ActiveX control ‘AhnLab Online Security’ from
‘Ahnlab Inc’. Click here to Install will be shown. Click the
error message and choose ‘Install ActiveX Control’ to
begin downloading the Speed Up setup file.)
Step 4: An ‘AhnLab Smart Update’ window will be prompted. Step
5: After the engine download is completed, the Speed Up
Options window will be displayed. Key in your Username
and Password and click Next. If you tick the ‘Save Password’
checkbox, you will be signed in automatically at a later time.
Step 6: Click Next and then, configure settings for Speed Up.
Step 7: Clicking Complete will finish the installation of Speed Up.
Note: For more information regarding the purchase of this service or for technical
support, please visit www.tm.com.my.
7.5 iShield Plus
This application enables you to filter inappropriate material from
all kinds of undesirable sources (like the Internet, CD, DVD, USB
drive, peer-to-peer networks, etc.) from being displayed on your
home PCs, thus protecting your children from the influence
of pornography, undesirable web content, online grooming or
bullying. You can install additional iShield Plus on top of what is
already provided in UniFi Residential Packages.
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It is a comprehensive solution that:
i. Monitors all Internet content
ii. Monitors communications
iii. Protects against pornography
iv. Ensures productive application usage
v. Provides disk drive scanning
vi. Generates and e-mails incident reports to parents
Operating Systems (OS) that support iShield Plus installation:
i. Windows 7
ii. Windows Vista
iii. Windows XP
Additional licenses are available for RM2/month per license.
To install additional iShield Plus, just follow these steps:
Step 1: Go to www.e-safesystems.com.my/tm.
Step 2: Click Download iShield Plus and click Next. Ensure that your
computer has the Microsoft.NET 2.0 Framework installed
before installing iShield Plus.
Step 3: The License Agreement window will be displayed. Select
the I accept the agreement option and click Next.
Step 4: The installation will begin automatically.
Step 5: Click Finish to complete the installation process.
Note: For more information regarding the purchase of this service or for technical
support, please visit www.tm.com.my.
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7.6 e-browse
e-browse literally captures the entire content of a real newspaper
and uploads it onto the Internet. And best of all, you can read the
online version just like a real newspaper, flipping through pages
one at a time.
Subscribe to these and more publications at very affordable prices
as below:
Newspapers Magazines
i Berita Harian (RM20/month) Anis (RM6.30/month)
ii Eastern Times (RM15/month) Asuh (RM2.70/month)
iii Harian Metro (RM17/month) Business Today (RM6/month)
iv Kosmo (RM17/month) Dara (RM4.50/month)
v MSME (RM1.50/month) Gila-Gila (RM5/month)
vi Oriental Daily (RM16/month) Majalah i (RM4.50/month)
vii Tamil Nesan (RM16/month) Majalah Kereta (RM6.50/month)
viii The Borneo Post (RM16/month) Maskulin (RM5.50/month)
ix The Busy Weekly (RM33/3 months) Media Hiburan (RM12.50/month)
x The Malaysian Reserve (RM22/month) Nona (RM8/month)
xi The New Sabah Times (RM20/month) Nur (RM5.30/month)
xii The New Straits Times (RM20/month) Outsourcing (RM10.80/month)
xiii The Star (RM20/month) PC.COM (RM4.50/month)
xiv Utusan Malaysia (RM20/month) Rapi (RM7/month)
xv Utusan Sarawak (RM15/month) Rasa (RM6/month)
xvi Remaja (RM8.80/month)
xvii Silverscreen (RM6/month)
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To access your e-browse publications, just follow these steps:
Step 1: Go to www.ebrowse.com.my.
Step 2: Click Login.
Step 3: Select e-mail and key in your registered e-mail address
for e-browse and Password.
Step 4: Click Login Now and choose the purchased publication(s)
to view.
Note: For more information regarding the purchase of this service or for technical
support, please visit www.tm.com.my.
7.7 e-storage Basic
e-storage Basic is an online back-up storage where you can store
and access files from any Internet-enabled device. This application
allows you to back-up and synchronise your important files onto a
remote storage facility. The e-storage Premium supports multiple
access to the same account. You can also size up your e-storage
application on a per GB basis.
You can purchase e-storage Basic at RM2/month or e-storage Premium
at RM4/month.
To access your e-storage Basic, just follow these simple steps:
Step 1: Go to http://storage.netmyne.com.
Step 2: Key in your registered e-mail address for e-storage Basic
and Password.
Step 3: Select UniFi at the Service portion and click Login.
Note: For more information regarding the purchase of this service or for technical
support, please visit www.tm.com.my.
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7.8 Web Hosting with Customised Domain Name
This service comes with 10GB storage size and 6 free Internet
domains based on choices that will be provided (.com, .com.my,
.net, .net.my, .org, .org.my) as well as unlimited e-mail accounts.
Now you can use your own domain for your e-mail address (user@
yourname.com).
This domain comes with 10GB storage size where you can share
storage for both web files and e-mail. With the storage size provided,
you will also enjoy unlimited number of e-mail accounts where
each individual e-mail storage size can be customised accordingly.
TM will send detailed instructions on configuring your domains via
e-mail once the service is activated (3 days after service activation).
You can subscribe to your own domain for RM160/year.
To access web hosting, just follow these steps:
Step 1: Go to https://cp.netmyne.net.
Step 2: Key in your Username and Password.
Step 3: Click Login.
Note : For more information regarding the purchase of this service or for technical
support, please visit www.tm.com.my.
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8 OPTIONAL CUSTOMER PREMISES EQUIPMENT
(CPE)
Enjoy a degree of flexibility in your home network with the WiFi USB
Adaptor. It is available at your nearest TMpoint.
8.1 WiFi USB Adaptor
The WiFi USB Adaptor provides wireless connectivity from the RG
to your desktop computers/notebooks. This device performs like
a receiver to communicate with a wireless network.
The WiFi USB Adaptor packaging will consist of:
a) 1 unit – WiFi USB Adaptor
b) 1 unit – User CD-ROM
c) 1 unit – User Guide
WiFi USB
Adaptor User CD-ROM User Guide
Alternatively, you may choose to use the BPL technology. However, there
are several disadvantages that should be noted.
1. Home Plug or other BPL devices might be compatible with our
HyppTV STB, Residential Gateway or UniFi service. However, we
cannot guarantee this.
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2. Service quality will differ when connecting to a HyppTV STB or a
Residential Gateway via a BPL device as compared to via an Ethernet
Cable. This is primarily due to the nature of BPL technology.
3. Service delivered via BPL technology can also be affected by various
factors such as interference from other electrical equipment in the
vicinity, actual copper quality of your power line wiring and the length
of the power line.
Note: TM does not offer technical support for additional network devices such as
Home Plug, printer, gaming console, server, firewalls, or routers.
If you need help, please contact your supplier or the manufacturer’s helpline.
8.2 WiFi USB (Adaptor Diagram)
A WiFi USB Adaptor home setup is shown below:
WiFi USB
Adaptor
BTU
RG Desktop
DECT Phone
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9 CHARGES RELATED TO UniFi INSTALLATION
1
Drop
Fibre
Piping for Fibre (GI** Pipe)
Ceiling
5
Fence FTB FWS
STB
Pedestal 3
Distribution
Over the
4
Point BTU RG
Surface
1
Piping for Fibre (GI** Pipe)
3
Ceiling
1a
BTU RG
2
1b
Joint Box Joint Box Joint Box
RESIDENTIAL PREMISES
*Charges do not include cost of standard installation cabling (internal fibre, RJ45 and RJ11)
beyond 15 metres. Please refer to the prices in standard installation table.
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ATTENTION
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LED Indicator Status Description Resolutio Investigation Next Action
n Result
Procedure
Power Solid Orange 4-Device is Normal Normal Normal
(continued) being reset to operating operating operating
factory settings. condition condition condition
When complete,
the LED returns
to Solid Green
Light off The device is 1-Check if power Power Call TMUC
switched OFF supply at RG is indicator if power
properly still OFF indicator
connected. is still OFF.
2-Turn ON TMUC will
power switch set an
3-If still OFF, appointment
try to use a & send a
different technical
power source team
4-Check if RG
is ON
5-Wait 45sec
for Solid Green
Internet Solid Green Internet port Normal Normal Normal
(WAN) is physically operating operating operating
attached to an condition condition condition
Ethernet Cable
and connected
to the Internet
Blinking green Data Normal Normal Normal
in high speed transmission operating operating operating
condition condition condition
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LED Indicator Status Description Resolutio Investigation Next Action
n Result
Procedure
Internet Blinking green ‘Internet’ port Normal Normal Normal
(WAN) in low speed is physically operating operating operating
attached to an condition condition condition
Ethernet Cable,
the Internet
type and
credential is
properly
configured in
the router and
the ISP service
is operating.
With the
following
conditions, the
‘Internet’ LED
flashes in
green in
‘low speed’
*(Not connected
to the Internet)
Internet type is
configured with
the ‘Connect on
Demand’ option
but user has
not triggered
the connection
Solid Orange 1-Ethernet 1-Reconfigure ISP service Call TMUC.
Cable is Internet Setup still down TMUC will
attached, 2-If the set an
router is problem still appointment
properly persists, call & send a
configured but TMUC technical
ISP service team to check
is down the problem
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LED Indicator Status Description Resolutio Investigation Next Action
n Result
Procedure
Internet Solid Orange 2-If the sessionNormal Normal Normal
(WAN) is dropped for operating operating operating
any other condition condition condition
reason, the
light will
remain in
Solid Orange
3-Internet type Normal Normal Normal
is configured operating operating operating
with the condition condition condition
‘Manual’ option
but user has
not triggered
the connection
Blinking ‘Internet’ port Normal Normal Normal
orange in is physically operating operating operating
high speed attached to an condition condition condition
Ethernet Cable,
but WAN1 is
not connected
to the Internet
and WAN2, 3 or
4 connection is
up and data
is being
transmitted
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LED Indicator Status Description Resolutio Investigation Next Action
n Result
Procedure
Interne Light off Internet port is 1-Check if LED Call TMUC.
t not connected power status is indicator TMUC will
(WAN) to an Ethernet ON at BTU still OFF set an
port 2-Check appointment
cableconnection & send a
from BTU technical
3-Connect team to
RJ45 cable check the
from BTU to problem
yellow WAN
port at RG
4-If the problem
still persists,
try to replace
with a newcable
5-Perform BTU
troubleshooting
WLAN Solid Green Radio ON Normal Normal Normal
operating operating operating
condition condition condition
Blinking green Data Normal Normal Normal
in high speed transmission operating operating operating
condition condition condition
Light off Radio OFF Call TMUC. WLAN TMUC will
TMUC will set an indicator send a
appointment with still OFF technical
the customer team to
to configure the check the
Wireless Setup problem
LAN1 to Solid Green A port is Normal Normal Normal
LAN3 physically operating operating operating
LAN4 attached to a condition condition condition
(HyppTV) switch or a PC
with Ethernet
Cable
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LED Indicator Status Description Resolutio Investigation Next Action
n Result
Procedure
LAN1 to Blinking green Data Normal Normal Normal
LAN3 in high speed transmission operating operating operating
LAN4 condition condition condition
(HyppTV)
Light off 1-LAN port is 1- Check if the LED Call TMUC.
not connected power status is indicator TMUC will
to an Ethernet ON at the PC or still OFF set an
port at the PC STB appointment
or HyppTV STB 2- Check the & send a
2-PC or STB cable technical
is OFF connection team to
3-RG LAN port from RG to PC check the
faulty or STB problem
4-PC or STB 3- Connect the
Ethernet port RJ45 cable
faulty from PC to
blue LAN port
at RG
4- Connect the
RJ45 cable from
the STB to the
red LAN
port at RG
5- If the
problem still
persists,
try to replace it
with a new cable
6-Perform
STB/PC
WPS Blinking blue WPS in Normal
troubleshooting Normal Normal
progress operating operating operating
condition condition condition
Solid Blue WPS success Normal Normal Normal
(5 seconds) operating operating operating
condition condition condition
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11 FREQUENTLy ASKED QUESTIONS
PACKAGE
1. Do I pay a separate bill for the services bundled in UniFi?
• All services, High Speed Internet, HyppTV and Voice offered under
the UniFi package will be bundled as one amount in the UniFi bill.
• All other charges (Value Added Services, call charges to mobile
and non-TM fixed lines) that are not covered as part of the bundle
will be listed separately in the same bill.
• However, if customer chooses to maintain any existing services
even after subscription to UniFi (i.e., Streamyx, Business Broadband,
TM Homeline/Businessline), a separate bill will be issued for the
chosen service maintained.
2. Does UniFi have a Fair Usage Policy (FUP)? Does the FUP differ
across packages?
• All UniFi packages are subject to a Fair Usage Policy. FUP is
a standard global practice which ensures that good quality
broadband experience is provided to all customers.
• UniFi packages for customers come with a monthly download
volume allocation. However, the FUP will not impact customers
who do not exhibit unfair usage behaviour, and will not impact the
delivery of HyppTV and Value Added Services.
3. Besides FUP, what are other factors that may affect my Internet
access speed?
58
• These are the factors which may affect your Internet access
speed:
1. Location of website
2. Web Server capacity
3. Network congestion
4. Multiple users or applications
5. PC operating systems
6. WiFi (wireless) connectivity
Note: You can get more information on these factors from our website
at www.tm.com.my.
4. What is the monthly download volume (FUP) imposed?
Currently, the monthly download volume has not been implemented.
However, you may note the monthly download volume as stated below.
VIP20 package – 120GB monthly download volume.
VIP10 package – 90GB monthly download volume.
VIP5 package – 60GB monthly download volume.
There will be no volume capping for UniFi BIZ packages.
5. Can I upgrade/downgrade my UniFi package?
Subscribers are allowed to upgrade to higher bandwith packages at
any time and at no cost. However, any package downgrade carried
out within the minimum contract period (normal subscriptions)
will be subject to a downgrade charge of RM200 (subject to change
without further notice). In the event of an upgrade or downgrade, the
contract period shall be renewed and a new 24-month contract will
take effect from the upgrade/downgrade date.
59
6. Where can I upgrade/downgrade my UniFi package?
Applications can be made online via the myUniFi portal at
www.tm.com.my, through selected TMpoint outlets or you may call
the TM Customer Service Centre 100.
7. When will I get my first bill after I subscribe to the UniFi package?
The first bill can be expected around 1 month after your service is
activated. The first bill will also include a one-time charge for the
installation fee and a two(2)-month subscription fee upfront for
current and subsequent months.
8. Where can I pay my UniFi bill?
For more details and updates on payment channels, you may refer to
www.tm.com.my.
9. Is there any penalty if I terminate my UniFi service?
For any termination within the minimum contract period, customers
shall pay a one-off penalty fee of RM500. There will be no penalty
charges for termination after the minimum contract period.
Customers must also settle any outstanding bills prior to termination
of the service.
INSTALLATION
1. What are the charges imposed for UniFi installation?
An installation fee of RM200 shall be applied for all packages. The
fee will be spread over a period of 5 months, at RM40/month. The
standard installation fee of RM200 will not include any additional
charges that may occur during installation as listed in the following
page:
60
Additional Charges
Standard Installation Cabling (RM200)* (if required)
63
Additional Charges
Standard Installation Cabling (RM200)* (if required)
www.tm.com.my
help@tm.com.my
UniFi-C/V6/07/12
67
68
KEDIAMAN
PANDUAN
PERKHIDMATAN
B
PRA-PEMASANGAN
PEMASANGAN
KEPERLUAN AM
1. Sebagai pemilik kediaman, kehadiran anda diperlukan sepanjang
tempoh pemasangan. Sila lantik Wakil yang Dibenarkan jika anda
tidak dapat berada di situ.
2. Sebelum sebarang kerja bermula, tandatangan anda diperlukan
dalam Service Acceptance Form (SAF).
3. Penebukan minimum akan dibuat untuk menyambung kabel gentian
dari luar ke dalam kediaman anda.
4. Akses kepada 4 poin tenaga untuk pemasangan peralatan
diperlukan.
5. Tiada temu janji akan dibuat bagi kediaman dalam proses
pengubahsuaian.
1
6. Bagi tujuan keselamatan, kata laluan perkhidmatan anda hanya boleh
dilihat dan ditukar di portal myUniFi [https://occ.unifi.my]. Butiran
akaun myUniFi anda akan dihantar ke nombor mudah alih anda serta
ke alamat e-mel pilihan anda. Sila pastikan butiran yang diberikan
adalah betul.
7. Anda dan/atau Wakil yang Dibenarkan harus menyediakan Kad
Pengenalan/Pasport semasa pemasangan perkhidmatan UniFi untuk
tujuan pengesahan.
PEMASANGAN STANDARD
1. Bagi pemasangan standard, yuran sebanyak RM200 akan dikenakan.
(Sila rujuk di dalam untuk butiran lanjut).
2. Semua kerja pendawaian yang dibuat akan melalui permukaan
dinding dan ditutup di dalam casing yang dipanggil ‘raceway’.
3. Jika tambahan panjang kabel diperlukan melebihi apa yang
disediakan dalam pakej standard, caj tambahan akan dikenakan. Caj
tambahan ini akan dimasukkan ke dalam bil anda seterusnya. Tiada
bayaran tunai dibenarkan.
PEMASANGAN PILIHAN
1. Pemasangan pilihan meliputi tiang luar ke FTB melalui pendawaian
di atas permukaan atau bawah tanah, pendawaian permukaan 3M
dan pendawaian melalui siling.
2. Anda perlu mendapatkan Kontraktor sendiri untuk melakukan
kerja-kerja pemasangan pilihan atau anda boleh memilih salah satu
2
panel Kontraktor dalam senarai TM.
3. Bagi kerja-kerja pemasangan pilihan, caj akan dikenakan. Caj
yang disebut akan meliputi kos tenaga kerja dan paip microduct
atau bahan-bahan 3M jika perlu. Caj ini harus dijelaskan secara
tunai dengan Kontraktor yang berkenaan. Sila pastikan anda diberi
resit. Jika sebarang tambahan panjang kabel dalaman diperlukan
melebihi apa yang disediakan di bawah skop pemasangan standard,
kos terbabit akan dimasukkan ke dalam bil anda seterusnya.
BAGI BANGUNAN TINGGI
1. Jika anda tinggal di bangunan tinggi, bantuan anda untuk mendapatkan
kerjasama pihak pengurusan bangunan anda (kebenaran, akses dan
sebagainya) diperlukan untuk membolehkan kerja-kerja pemasangan
dibuat.
2. Jika anda tinggal di bangunan tinggi yang mempunyai pendawaian
kuprum dalaman, anda harus menamatkan perkhidmatan jalur lebar
talian tetap sedia ada (jika ada) bagi membolehkan kami memasang
UniFi melalui pendawaian yang sama ke dalam kediaman anda.
PASCA-PEMASANGAN
1. Pemindahan perkhidmatan UniFi ke alamat baru akan dikenakan
bayaran sebanyak RM300, dan tertakluk pada kesediaan
perkhidmatan di kawasan tersebut. Bayaran ini akan dimasukkan ke
dalam bil anda.
3
2. Turun taraf pakej akan tertakluk pada bayaran sebanyak RM200.
Untuk sebarang permintaan naik taraf atau turun taraf yang
memerlukan TM pergi ke kediaman anda, bayaran tambahan sebanyak
RM200 akan dikenakan.
KONTRAK PERKHIDMATAN
1. Kontrak perkhidmatan UniFi adalah selama 24 bulan.
2. Jika perkhidmatan ditamatkan dalam tempoh kontrak, bayaran
penalti sebanyak RM500 akan dikenakan.
4
PENGEBILAN
1. Bil akan dihantar setiap bulan ke alamat pengebilan yang ditetapkan
atau alamat surat-menyurat anda.
2. Silakan berikan kami alamat terkini/lengkap bagi membolehkan bil
anda sampai pada masa yang ditetapkan.
3. Anda juga boleh mengakses bil anda di portal UniFi di www.tm.com.my,
sila klik pada MyUniFi.
4. Anda juga boleh memilih untuk menerima bil melalui e-mel.
5
6
PERKHIDMATAN TM UniFi
7
FAEDAH-FAEDAH
8
• Akses perkhidmatan pendidikan seperti e-learning dan sertai
perbincangan di dalam kelas maya bersama pengajar di mana
sahaja di dunia ini serta menikmati pengalaman kajian yang penuh
maklumat dengan keupayaan memuat turun pelbagai buku, jurnal
dan majalah dalam masa beberapa minit sahaja.
• Menerima diagnosis dan nasihat perubatan dalam masa sebenar
daripada pengamal perubatan tempatan dan antarabangsa di
rumah melalui Internet Berkelajuan Tinggi, video definisi tinggi dan
sambungan suara.
Secara keseluruhannya, UniFi berupaya memberikan nilai yang
lebih tinggi untuk warga Malaysia menikmati gaya hidup digital dan
pengalaman dalam talian yang lebih hebat, kelebihan daya saing serta
prasarana jalur lebar bertaraf dunia.
9
10
KANDUNgAN
MUKA SURAT
1. Panduan Perkhidmatan 13
2. Singkatan 14-15
3. Pendawaian dan Rangkaian 16
4. Peralatan Premis Pelanggan (CPE) 17-25
5. Telefon (Perkhidmatan Suara) 26-31
6. HyppTV (IPTV) 32
7. Perkhidmatan Nilai Tambahan (VAS) 33-41
8. Peralatan Premis Pelanggan (Pilihan) 42-43
9. Caj Berkaitan Pemasangan UniFi 44-49
10. Penyelesaian Masalah 50-57
11. Soalan-soalan Lazim 58-66
12. Hubungi Kami 67
11
12
1 PANDUAN PERKHIDMATAN
13
2 SINGKATAN
FTTH / VDSL2
BTU
RG
STB
16
4 PERALATAN PREMIS PELANGGAN (CPE)
Residential Broadband
Telefon DECT Gateway (RG) Set-Top-Box (STB) Termination Unit
(BTU)
4.1 Broadband Termination Unit (BTU)
Dua jenis BTU akan dipasang bergantung kepada jenis premis:
a) ONU untuk FTTH (premis dataran)
b) Modem VDSL2 untuk VDSL2 (bangunan tinggi)
BTU merupakan unit penamatan jalur lebar daripada Rangkaian
Akses (Ibusawat TM). Unit ini berfungsi seperti modem yang
membenarkan laluan Internet dan data ke kediaman anda.
BTU akan menterjemah denyutan cahaya yang membawa data
melalui kabel gentian optik menjadi isyarat elektrik yang boleh
dikenal pasti oleh komputer anda.
17
Pakej BTU terdiri daripada:
a) 1 unit – Modem ONU / VDSL2
b) 1 unit – 1 meter Kabel Ethernet
c) 1 unit – 1 meter Kabel Telefon
d) 1 unit – Adaptor Kuasa (Power Adaptor)
e) 1 unit – Panduan Pengguna
ATAU
STB & Alat Kawalan Jauh HyppTV Adaptor Kuasa Kabel Ethernet
25
5 TELEFON (PERKHIDMATAN SUARA)
27
5.1.1 Three Party Conference
Bagaimanakah cara menggunakan Three Party Conference?
1) Handset 1 – Semasa panggilan luar, tekan butang ‘R’ untuk
menangguhkan panggilan.
2) Handset 1 – Pilih unit yang diingini dengan menggunakan
butang skrol, kemudian tekan butang ‘CALL’.
• Jika pihak yang dihubungi tidak menjawab panggilan, tekan
butang ‘CALL’ untuk kembali ke panggilan luar.
3) Handset 2 (Penerima) – Tekan butang ‘CALL’ untuk menjawab
panggilan.
• Handset 2 boleh berkomunikasi dengan Handset 1.
4) Handset 1 – Tekan butang ‘INT’.
• Untuk meninggalkan persidangan, tekan butang ‘OFF’.
Perbincangan di antara pihak lain boleh diteruskan.
• Untuk menangguhkan panggilan luar, tekan butang ‘R’. Untuk
bersambung kembali ke persidangan, tekan butang ‘INT’.
5.1.2 Call Waiting
Bagaimanakah cara mengaktifkan Call Waiting?
1) Dail *43#.
2) Tekan butang ‘CALL’.
3) Dengar nada yang menandakan pengaktifan perkhidmatan
berjaya dilakukan.
Bagaimanakah cara membatalkan Call
Waiting? 1) Dail #43#.
2) Tekan butang ‘CALL’.
3) Dengar nada yang menandakan pembatalan perkhidmatan
berjaya dilakukan.
28
5.1.3 Call Forwarding (Tanpa Syarat)
Bagaimanakah cara mengaktifkan Call Forwarding (Tanpa Syarat)?
1) Dail *21* <Nombor Telefon> diikuti #.
Contoh *21*01X XXX XXXX #.
2) Tekan butang ‘CALL’.
3) Tunggu nada pengesahan.
Bagaimanakah cara membatalkan Call Forwarding (Tanpa Syarat)?
1) Dail #21#.
2) Tekan butang ‘CALL’.
3) Tunggu nada pengesahan.
Call Forwarding (Talian Sibuk)
Bagaimanakah cara mengaktifkan Call Forwarding (Talian Sibuk)?
1) Dail *71* <Nombor Telefon> diikuti #.
Contoh *71*01X XXX XXXX #.
2) Tekan butang ‘CALL’.
3) Tunggu nada pengesahan.
Bagaimanakah cara membatalkan Call Forwarding (Talian Sibuk)?
1) Dail #71#.
2) Tekan butang ‘CALL’.
3) Tunggu nada pengesahan.
29
Call Forwarding (Tiada Balas)
Bagaimanakah cara mengaktifkan Call Forwarding (Tiada Balas)?
1) Dail *61* <Nombor Telefon> diikuti #.
Contoh *61*01X XXX XXXX #.
2) Tekan butang ‘CALL’.
3) Tunggu nada pengesahan.
Bagaimanakah cara membatalkan Call Forwarding (Tiada Balas)?
1) Dail #61#.
2) Tekan butang ‘CALL’
3) Tunggu nada pengesahan.
5.1.4 Call Hold
Bagaimanakah cara mengaktifkan Call Hold?
1) Tekan butang ‘R’, kemudian tekan butang ‘OFF’ semasa
panggilan luar.
2) Untuk menyahaktifkan Call Hold, tekan butang ‘CALL’.
5.1.5 Do Not Disturb
Bagaimanakah cara mengaktifkan ciri-ciri Do Not Disturb?
1) Dail *26#.
2) Tekan butang ‘CALL’.
3) Dengar nada yang menandakan pengaktifan perkhidmatan
berjaya dilakukan.
Bagaimanakah cara membatalkan ciri-ciri Do Not Disturb?
1) Dail #26#.
30
2) Tekan butang ‘CALL’.
3) Dengar nada yang menandakan pembatalan
perkhidmatan berjaya dilakukan.
5.1.6 Voice Mail
Bagaimanakah cara mengaktifkan Voice Mail?
1) Tiada konfigurasi khas diperlukan untuk mengaktifkan ciri ini
dari CPE.
2) Jika pelanggan sibuk atau tidak menjawab panggilan selepas 40
saat, panggilan akan dipindahkan ke server Voice Mail.
3) Untuk mendapatkan semula mesej, pelanggan perlu mendail
1 300 88 6245 diikuti nombor talian tetap.
Nota: Untuk maklumat lanjut mengenai pembelian perkhidmatan ini atau sokongan
teknikal, sila layari www.tm.com.my.
31
6 HyppTV (IPTV)
6.1 HyppTV
Dengan HyppTV, anda dapat menonton pelbagai rancangan
TV dan filem yang menarik. HyppTV adalah satu perkhidmatan
yang menyalurkan saluran TV secara digital melalui Jalur Lebar
Berkelajuan Tinggi, yang pertama seumpamanya di Malaysia.
Alamilah pengalaman Video On Demand (VOD) dan tontoni
rancangan kegemaran anda pada bila-bila masa! HyppTV melalui
UniFi merevolusi cara anda menonton TV!
• Video On Demand - dari RM8 (bergantung pada kategori)
• Saluran Premium - dari RM3/saluran/bulan
Menu Utama HyppTV:
TV G UID E i NSTiE
EA
M R
OR@ CHTIVE
DCE ET
SE ATRIC
NGHS SEVA
OR
V DC
O DH SSE
EAAR
RCCH
H SE
HHA
EERL
LPCPH
7.2 TM WiFi
TM WiFi merupakan akses Internet jalur lebar tanpa wayar yang
disediakan di pusat membeli belah, kedai kopi, restoran, pusat
konvensyen, hotel dan lain-lain. Anda boleh membuat sambungan
ke Internet apabila berada di premis-premis ini.
Ikuti langkah berikut untuk mengakses Internet melalui TM WiFi:
Langkah 1: Hanya aktifkan TM WiFi SSID dalam pilihan rangkaian
tanpa wayar anda.
Langkah 2: Buka pelayar (Internet Explorer adalah disyorkan)
kemudian taip sebarang alamat URL.
Langkah 3: Anda akan bawa ke laman TM WiFi.
Langkah 4: Klik TM WiFi ID Type dan pilih UniFi.
Langkah 5: Masukkan login ID TM WiFi sah anda dan Kata Laluan
(seperti dalam Slip Pengesahan).
Langkah 6: Letakkan tanda rait pada terma & syarat dan klik
‘Login Now!’ untuk meneruskannya.
34
Anda kini bersedia untuk melayari Internet secara PERCUMA.
Akaun tambahan boleh didapati pada harga RM18/bulan bagi setiap akaun.
Nota: Untuk maklumat lanjut mengenai pembelian perkhidmatan ini atau sokongan
teknikal, sila layari www.tm.com.my.
7.3 Infoblast
Ia adalah perkhidmatan portal pesanan 2 hala yang ditawarkan
kepada pelanggan melalui portal tunggal (menggunakan akses
nombor telefon UniFi: 012/013/014/016/017/019). Mengikut tetapan
asal, anda akan mendapat SATU (1) akaun Infoblast sebaik sahaja
anda melanggan salah satu daripada Pakej Kediaman UniFi. Caj
SMS adalah seperti berikut:
i. 1 hingga 50,000 SMS @ 12 sen/SMS
ii. 50,001 hingga 100,000 SMS @ 11 sen/SMS
iii. 100,001 SMS dan ke atas @ 10 sen/SMS
Untuk mengakses akaun Infoblast anda, sila ikuti langkah berikut:
Langkah 1: Layari http://www.infoblast.com.my.
Langkah 2: Masukkan ID berdaftar dan Kata Laluan anda di
Member Login.
Nota: Untuk maklumat lanjut mengenai pembelian perkhidmatan ini atau sokongan
teknikal, sila layari www.tm.com.my.
35
7.4 Online Guard Plus
Halang pelbagai jenis virus, spyware dan ancaman yang terdapat
dalam Internet. Anda memerlukan lebih daripada sekadar
alatan pengimbas virus dalam talian yang asas untuk menjamin
keselamatan komputer dan dokumen anda. Anda boleh
memasang Online Guard Plus tambahan di samping apa yang
ditawarkan dalam Pakej Kediaman UniFi.
Online Guard Plus terdiri daripada 5 elemen keselamatan:
i. Mengimbas & membaik pulih Antivirus (MyV3).
ii. Memantau masa nyata Antivirus (MyV3 RTS).
iii. Firewall peribadi (MyFirewall).
iv. Mengimbas & membaik pulih Anti-Spyware (SpyZero).
v. Laporan Kerentanan Komputer (Laporan Amaran Keselamatan).
Sistem Operasi (OS) yang menyokong pemasangan Online Guard
Plus ialah:
i. Windows 7
ii. Windows Vista
iii. Windows XP
lesen tambahan boleh didapati pada harga RM2/bulan bagi setiap lesen.
Untuk memasang Online Guard Plus tambahan, sila ikuti langkah
berikut:
Langkah 1: Layari http://v3.tm.net.my dengan Internet Explorer.
Langkah 2: Klik ikon Speed Up pada laman utama.
36
Langkah 3: Di bahagian Speed Up, pilih butang Click To Run.
(Mengikut tetapan asal, pelayar Internet Explorer terkini
akan menyekat fail persediaan Speed Up daripada
dimuat turun. Mesej kesilapan akan dipaparkan –
This site might require the following ActiveX control
‘AhnLab Online Security’ from ‘Ahnlab Inc’. 'Click here to
Install’ akan dipamerkan. Klik pesanan kesilapan dan
pilih ‘Install ActiveX Control’ untuk memulakan muat
turun fail persediaan Speed Up).
Langkah 4: Tetingkap ‘AhnLab Smart Update’ akan dipamerkan.
Langkah 5: Selepas muat turun enjin selesai, tetingkap Speed
Up Options untuk dipamerkan. Masukkan Username
serta Kata Laluan dan klik Next. Sekiranya anda
menandakan kotak ‘Save Password’, anda akan
didaftarkan masuk secara automatik pada masa akan
datang.
Langkah 6: Klik Next dan susun tetapan untuk Speed Up.
Langkah 7: Klik Complete untuk menamatkan pemasangan Speed Up.
Nota: Untuk maklumat lanjut mengenai pembelian perkhidmatan ini atau sokongan
teknikal, sila layari www.tm.com.my.
7.5 iShield Plus
Aplikasi ini membolehkan anda menyaring bahan yang tidak
diingini (seperti Internet, CD, DVD, pemacu USB, jaringan rakan ke
rakan, dll.) daripada paparan komputer di rumah anda, seterusnya
melindungi anak-anak anda daripada pengaruh pornografi,
kandungan web yang tidak diingini, online grooming atau buli.
Anda boleh memasang iShield Plus tambahan di samping apa
37
yang telah ditawarkan dalam Pakej Kediaman UniFi.
Ia adalah penyelesaian menyeluruh yang:
i. Memantau semua kandungan Internet
ii. Memantau komunikasi
iii. Melindungi daripada pornografi
iv. Memastikan penggunaan aplikasi yang produktif
v. Menyediakan pengimbasan pemacu cakera
vi. Menjana dan menghantar e-mel laporan insiden kepada ibu bapa
Sistem Operasi (OS) yang menyokong pemasangan iShield Plus ialah:
i. Windows 7
ii. Windows Vista
iii. Windows XP
lesen tambahan boleh didapati pada harga RM2/bulan bagi setiap lesen.
Untuk memasang iShield Plus tambahan, sila ikuti langkah
berikut:
Langkah 1: Layari www.e-safesystems.com.my/tm.
Langkah 2: Klik Download iShield Plus dan klik Next. Pastikan
bahawa komputer anda dilengkapi dengan Microsoft.
NET 2.0 Framework sebelum memasang iShield Plus.
Langkah 3:Tetingkap License Agreement akan dipamerkan. Pilih
I accept the agreement dan klik Next.
Langkah 4: Pemasangan akan bermula secara automatik.
Langkah 5: Klik Finish untuk melengkapkan proses pemasangan.
Nota: Untuk maklumat lanjut mengenai pembelian perkhidmatan ini atau sokongan
teknikal, sila layari www.tm.com.my.
38
7.6 e-browse
e-browse merangkumi semua kandungan sebenar akhbar dan
dimuat naik ke dalam Internet. Paling menarik, anda boleh
membaca versi dalam talian seperti membaca sebuah akhbar
sebenar, helaian demi helaian.
Langgani pada harga yang menarik seperti berikut:
Akhbar Majalah
i Berita Harian (RM20/bulan) Anis (RM6.30/bulan)
ii Eastern Times (RM15/bulan) Asuh (RM2.70/bulan)
iii Harian Metro (RM17/bulan) Business Today (RM6/bulan)
iv Kosmo (RM17/bulan) Dara (RM4.50/bulan)
v MSME (RM1.50/bulan) Gila-Gila (RM5/bulan)
vi Oriental Daily (RM16/bulan) Majalah i (RM4.50/bulan)
vii Tamil Nesan (RM16/bulan) Majalah Kereta (RM6.50/bulan)
viii The Borneo Post (RM16/bulan) Maskulin (RM5.50/bulan)
ix The Busy Weekly (RM33/3 bulan) Media Hiburan (RM12.50/bulan)
x The Malaysian Reserve (RM22/bulan) Nona (RM8/bulan)
xi The New Sabah Times (RM20/bulan) Nur (RM5.30/bulan)
xii The New Straits Times (RM20/bulan) Outsourcing (RM10.80/bulan)
xiii The Star (RM20/bulan) PC.COM (RM4.50/bulan)
xiv Utusan Malaysia (RM20/bulan) Rapi (RM7/bulan)
xv Utusan Sarawak (RM15/bulan) Rasa (RM6/bulan)
xvi Remaja (RM8.80/bulan)
xvii Silverscreen (RM6/bulan)
39
Untuk mengakses penerbitan e-browse, ikuti langkah berikut:
Langkah 1: Layari www.ebrowse.com.my.
Langkah 2: Klik Login.
Langkah 3: Pilih e-mel dan masukkan alamat e-mel berdaftar
anda dan Kata Laluan untuk e-browse.
Langkah 4: Klik Login Now dan pilih penerbitan yang telah dibeli.
Nota: Untuk maklumat lanjut mengenai pembelian perkhidmatan ini atau sokongan
teknikal, sila layari www.tm.com.my.
7.7 e-storage Basic
e-storage Basic ialah sistem penyimpanan data secara dalam talian
di mana anda boleh menyimpan dan mengakses fail daripada
sebarang peranti yang membolehkan sambungan Internet.
Aplikasi ini membenarkan anda membuat storan sokongan serta
menyelaras fail penting anda di dalam kemudahan storan jauh.
e-storage Premium pula menyokong akses berbilang ke akaun
yang sama dan anda juga boleh menambah saiz aplikasi e-storage
anda dengan kadar per GB.
Anda boleh membeli e-storage Basic pada harga RM2/bulan atau
e-storage premium pada harga RM4/bulan.
Untuk mengakses e-storage Basic, sila ikuti langkah berikut:
Langkah 1: Layari http://storage.netmyne.com.
Langkah 2: Masukkan alamat e-mel berdaftar anda untuk
e-storage Basic berserta Kata Laluan.
Langkah 3: Pilih UniFi di bahagian Service dan klik Login.
Nota: Untuk maklumat lanjut mengenai pembelian perkhidmatan ini atau sokongan
teknikal, sila layari www.tm.com.my.
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7.8 Web Hosting dengan Customised Domain Name
Pakej Kediaman UniFi menawarkan saiz simpanan 10GB, domain
percuma dan pilihan 6 domain Internet (.com, .com.my, .net,
.net.my, .org, .org.my) dan akaun e-mel tanpa had. Kini anda
boleh menggunakan domain anda sendiri sebagai alamat e-mel
(pengguna@namaanda.com).
Domain ini dilengkapi dengan saiz storan 10GB di mana anda
boleh berkongsi simpanan untuk kedua-dua fail web dan e-mel.
Dengan saiz simpanan yang disediakan, anda juga akan menikmati
bilangan akaun e-mel yang tidak terhad di mana setiap saiz
simpanan e-mel individu boleh disusun mengikut pilihan sendiri.
TM akan menghantar arahan terperinci untuk menyusun domain
anda melalui e-mel sebaik sahaja perkhidmatan diaktifkan (3 hari
selepas pengaktifan perkhidmatan).
Anda boleh melanggan domain anda sendiri pada harga RM160/tahun.
Untuk akses web hosting, sila ikuti langkah berikut:
Langkah 1: Layari https://cp.netmyne.net.
Langkah 2: Masukkan Username anda dan Kata Laluan.
Langkah 3: Klik Login.
Nota: Untuk maklumat lanjut mengenai pembelian perkhidmatan ini atau sokongan
teknikal, sila layari www.tm.com.my.
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8 PERALATAN PREMIS PELANGGAN (PILIHAN)
WiFi USB
Adaptor
BTU
FTTH / VDSL2 Kabel LAN
DP
D P
RG Komputer
Telefon DECT
43
9 CAj BERKAITAN PEMASANGAN UniFi
1
Penurun
Gentian
Paip untuk Gentian (Paip GI**)
Siling
5
Pagar FWS
FTB
STB
3
Atas
4
DP Tapak BTU RG
Permukaan
1
Paip untuk Gentian (Paip GI**)
3
Siling
1a
BTU RG
2
1b
Kotak Penghubung Kotak Penghubung Kotak Penghubung
PREMIS KEDIAMAN
*Caj tidak termasuk kos pemasangan pendawaian standard (Kabel gentian dalaman, RJ45
dan RJ11) yang melebihi 15 meter. Sila rujuk harga di dalam jadual pemasangan standard.
47
PERHATIAN
1. Semua kos termasuk tenaga kerja (pertukangan) dan paip microduct
atau bahan-bahan 3M di mana perlu.
2. Tempoh jaminan adalah 30 hari daripada tarikh kerja pemasangan
disiapkan. Jaminan ini tidak meliputi sebarang kegagalan akibat
kecuaian pihak ketiga, kecuaian pelanggan atau bencana alam.
3. Pelanggan harus menghubungi sendiri Kontraktor berkaitan dalam
tempoh jaminan untuk sebarang kerja pembetulan pemasangan pilihan.
4. Pelanggan bertanggungjawab bagi sebarang kos penyelenggaraan ke
atas semua aktiviti pemasangan pilihan.
5. Caj yang dinyatakan hanya diguna pakai untuk kerja yang dilakukan oleh
Kontraktor Sah TM sahaja.
6. Kontraktor/Pemasang berhak untuk menolak sebarang kerja atau
aktiviti pemasangan pilihan yang diarahkan oleh Pelanggan jika kerja
atau aktiviti tersebut boleh mendatangkan risiko atau kerosakan kepada
kediaman Pelanggan atau mana-mana bahagian padanya atau jika
kemahiran yang diperlukan untuk melakukan kerja tersebut melebihi
kemampuan Kontraktor/Pemasang.
7. Pelanggan mengakui bahawa TM tidak bertanggungjawab kepada
Pelanggan bagi sebarang kerugian atau kerosakan yang berlaku ke atas
Pelanggan daripada sebarang kerja atau aktiviti pemasangan pilihan
yang dibuat oleh Kontraktor/Pemasang di atas pemintaan Pelanggan
dan bersetuju bahawa sebarang tuntutan bagi sebarang kerugian atau
kerosakan berhubung dengannya (jika ada) harus dibuat terus dengan
Kontraktor/Pemasang.
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Butiran Pendawaian Pemasangan Caj Tambahan
Standard (RM 200)* (jika perlu)
FTB-BTU (gentian) 15m > 15m @RM50/5m
BTU-RG (Kabel RJ45) 1m > 1m @RM25/5m
RG-STB/PC (Kabel RJ45) 15m > 15m @RM25/5m
Raceway (casing untuk pendawaian) 30m > 30m @RM25/5m
Sokongan on-site/ Pemasangan pertama atau pembaikan
Penyelesaian Masalah sekiranya kesalahan disebabkan oleh TM
RM50 satu kunjungan
Pendawaian semula TIADA RM150
*Dikecualikan pada masa ini
Port USB
Port USB ini
WAN menyokong fungsi
Lampu Hijau Mantap WLAN LED SharePort.
menunjukkan Lampu yang mantap Sambungkan kepada
sambungan pada port menunjukkan segmen tanpa pencetak pelbagai
LAN. Lampu kuning wayar sedia. LED akan fungsi, pengimbas atau
menunjukkan berkelip sewaktu transmisi peranti penyimpanan
sambungan telah gagal. data. USB ke port dan
LED akan berkelip kongsikan peranti
sewaktu transmisi data. dengan seluruh
rangkaian.
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PANDANGAN BELAKANG REsIDENTIAl GATEWAY (RG)
Sambungan Port RG
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Jika anda mengalami sebarang gangguan perkhidmatan Internet
Berkelajuan Tinggi, sila rujuk Penunjuk LED di bawah pada Residential
Gateway (RG) untuk menyelesaikan masalah.
52
Penunjuk Prosedur Hasil Tindakan
Status Keterangan Resolusi Penyiasatan Lanjut
LED
53
Penunjuk Prosedur Hasil Tindakan
Status Keterangan
LED Resolusi Penyiasatan Lanjut
Internet Hijau berkelip Port Internet Kondisi Kondisi Kondisi
(WAN) dalam secara fizikalnya operasi operasi operasi
kelajuan bersambung biasa biasa biasa
rendah dengan Kabel
Ethernet, jenis
Internet dan
menunjukkan
ia dikonfigurasi
dengan betul
dalam router dan
perkhidmatan
ISP beroperasi.
Tetapi dengan
kondisi berikut,
LED Internet
memantulkan
cahaya hijau
dalam ‘kelajuan
rendah’ (tidak
disambungkan
ke Internet)
Jenis Internet
dikonfigurasi
dengan pilihan
‘Sambungan
atas Permintaan’
tetapi pengguna
tidak
melancarkan
sambungan
Oren Mantap 1-Kabel Ethernet 1-Konfigurasi Perkhidmatan Hubungi TMUC.
disambung, semula ISP masih TMUC akan
router Penetapan mengalami mengaturkan
dikonfigurasi Internet gangguan temu janji &
dengan betul 2-Jika masalah menghantar
tetapi masa ada, pasukan
perkhidmatan hubungi TMUC teknikal untuk
ISP mengalami mengenal
gangguan pasti masalah
54
Penunjuk Prosedur Hasil Tindakan
Status Keterangan Resolusi Penyiasatan Lanjut
LED
Internet Oren Mantap 2-Jika sesi Kondisi Kondisi Kondisi
(WAN) terputus atas operasi operasi operasi
sebarang sebab biasa biasa biasa
lain, lampu
akan kekal
dalam
Oren Mantap
3-Jenis Internet Kondisi Kondisi Kondisi
dikonfigurasi operasi operasi operasi
dengan pilihan biasa biasa biasa
‘Manual’ tetapi
pengguna tidak
melancarkan
sambungan
Berkelip oren Port Internet Kondisi Kondisi Kondisi
dalam kelajuan secara operasi operasi operasi
tinggi fizikalnya biasa biasa biasa
bersambung
dengan Kabel
Ethernet, tetapi
WAN1 tidak
dihubungkan ke
Internet dan
sambungan
WAN2, 3 atau 4
adalah AKTIF
dan transmisi
data sedang
dilakukan
55
Penunjuk Prosedur Hasil Tindakan
Status Keterangan
LED Resolusi Penyiasatan Lanjut
Internet Lampu padam Port Internet 1-Periksa status Penunjuk Hubungi
(WAN) tidak tenaga AKTIF LED masih TMUC.
dihubungkan ke di BTU TIDAK AKTIF TMUC akan
port Ethernet 2-Periksa mengaturkan
sambungan temu janji &
Kabel dari BTU menghantar
3-Sambung pasukan
Kabel RJ45 dari teknikal
BTU untuk port untuk
WAN kuning di mengenal
RG pasti
4-Jika masalah masalah
masih ada,
cuba tukarkan
kabel baru
5-Lakukan
penyelesaian
masalah BTU
WLAN Hijau Mantap Radio AKTIF Kondisi Kondisi Kondisi
operasi operasi operasi
biasa biasa biasa
Hijau berkelip Transmisi data Kondisi Kondisi Kondisi
dalam operasi operasi operasi
kelajuan tinggi biasa biasa biasa
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Penunjuk Prosedur Hasil Tindakan
Status Keterangan
LED Resolusi Penyiasatan Lanjut
LAN1 ke Hijau Mantap Port secara Kondisi Kondisi Kondisi
LAN3 fizikalnya operasi operasi operasi
LAN4 bersambung ke biasa biasa biasa
(HyppTV) suis atau PC
dengan Kabel
Ethernet
Hijau berkelip Transmisi data Kondisi Kondisi Kondisi
dalam kelajuan operasi operasi operasi
tinggi biasa biasa biasa
PAKEj
1. Adakah saya perlu menjelaskan bil berasingan untuk perkhidmatan-
perkhidmatan lain yang ditawarkan bersama UniFi?
• Semua perkhidmatan, Internet Berkelajuan Tinggi, HyppTV dan
Suara yang ditawarkan di dalam pakej UniFi akan dicaj sebagai
satu jumlah di dalam satu bil UniFi.
• Caj-caj lain (Perkhidmatan Nilai Tambah, caj panggilan ke talian
mudah alih dan talian tetap selain TM) yang bukan sebahagian
daripada pakej akan dicaj berasingan di dalam bil yang sama.
• Walau bagaimanapun, jika pelanggan memilih untuk mengekalkan
mana-mana perkhidmatan sedia ada biarpun selepas langganan
UniFi (contohnya Streamyx, Business Broadband, TM Homeline/
Businessline), bil berasingan akan dikeluarkan bagi perkhidmatan
pilihan yang dikekalkan.
2. Adakah UniFi tertakluk kepada Polisi Penggunaan Sekata (FUP)?
Adakah FUp berbeza mengikut pakej?
• Semua pakej UniFi tertakluk pada Polisi Penggunaan Sekata
(FUP). Ia merupakan piawaian amalan global bagi memastikan
pelanggan menikmati pengalaman jalur lebar berkualiti.
• Pakej UniFi untuk pengguna didatangkan dengan peruntukan
kapasiti muat turun bulanan. Walau bagaimanapun, FUP tidak
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akan memberi kesan kepada pengguna yang tidak menunjukkan
amalan penggunaan tidak adil, dan tidak akan memberi kesan
dalam penerimaan HyppTV dan Perkhidmatan Nilai Tambah.
3. Selain FUp, apakah faktor lain yang menjejaskan kelajuan akses
Internet saya?
• Berikut adalah faktor yang mungkin menjejaskan kelajuan akses
Internet anda:
1. Lokasi laman web.
2. Kapasiti pelayan web.
3. Kesesakan rangkaian.
4. Pengguna atau aplikasi berganda.
5. Sistem operasi PC.
6. Sambungan WiFi (tanpa wayar).
Nota: Anda boleh mendapatkan maklumat lanjut untuk faktor di atas dari
laman web kami di www.tm.com.my.
4. Berapakah kapasiti muat turun bulanan Polisi Pengguna Sekata
(FUP) yang ditetapkan?
Pada masa ini, penetapan kapasiti muat turun bulanan belum lagi
dilaksanakan. Walau bagaimanapun, kapasiti muat turun bulanan
adalah seperti di bawah:
Pakej VIP20 – 120GB kapasiti muat turun bulanan.
Pakej VIP10 – 90GB kapasiti muat turun bulanan.
Pakej VIP5 – 60GB kapasiti muat turun bulanan.
Tiada had kapasiti bagi pakej UniFi BIZ.
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5. Bolehkah saya lakukan naik taraf/turun taraf pakej UniFi yang saya
langgan?
Pelanggan dibenarkan menaik taraf ke pakej berkelajuan lebih tinggi
pada bila-bila masa dan tanpa kos. Walau bagaimanapun, sebarang
turun taraf pakej yang dibuat dalam tempoh kontrak minimum
(langganan biasa) tertakluk kepada yuran turun taraf sebanyak
RM200 (tertakluk kepada perubahan tanpa notis). Jika berlaku
naik taraf atau turun taraf, tempoh kontrak akan diperbaharui dan
kontrak 24 bulan baru akan berkuat kuasa daripada tarikh naik taraf/
turun taraf.
6. Di manakah boleh saya melakukan naik taraf/turun taraf pakej
UniFi?
Permohonan boleh dibuat secara dalam talian melalui portal
myUniFi di www.tm.com.my, di TMpoint terpilih atau anda boleh
menghubungi Pusat Khidmat Pelanggan TM di 100.
7. Bilakah saya akan menerima bil pertama selepas saya melanggan
pakej UniFi?
Bil pertama akan diperolehi selepas sebulan perkhidmatan anda
diaktifkan. Bil pertama juga akan memasukkan caj sekali untuk
yuran pemasangan dan 2 (dua) bulan pendahuluan yuran langganan
untuk bulan semasa dan berikutnya.
8. Di mana saya boleh menjelaskan bil UniFi saya?
Untuk maklumat lanjut dan saluran pembayaran terkini, anda boleh
merujuk ke www.tm.com.my.
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9. Adakah penalti akan dikenakan jika saya menamatkan
langganan UniFi?
Untuk penamatan sebelum tempoh kontrak minimum tamat,
pelanggan perlu membayar yuran penalti sekali bayaran sebanyak
RM500. Tiada penalti untuk penamatan selepas tempoh langganan
minimum. Pelanggan perlu menjelaskan bil tertunggak sebelum
menamatkan perkhidmatan.
PEMASANGAN
1. Berapakah caj yang dikenakan untuk pemasangan UniFi?
Yuran pemasangan sebanyak RM200 akan dikenakan bagi semua
pakej. Yuran akan dibahagikan untuk tempoh selama 5 bulan, pada
RM40/bulan. Yuran pemasangan standard sebanyak RM200 tidak
termasuk sebarang caj tambahan yang mungkin dikenakan semasa
pemasangan seperti yang tersenarai di bawah:
Pendawaian Pemasangan Caj Tambahan
Standard (RM200)* (jika perlu)
≤ 15m Kabel RJ11 BTU – Telefon DECT > 15m Caj: RM15/5m
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Semua caj tambahan akan dimasukkan ke dalam bil. Jika pelanggan
meminta untuk pemasangan pilihan, seperti yang tersenarai di
bawah, semua caj hendaklah dibayar terus kepada kontraktor (sama
ada kontraktor sendiri atau kontraktor sah TM).
Pemasangan Pilihan
Tiang luar ke FTB melalui pendawaian
di atas permukaan atau bawah tanah Tertakluk kepada sebut harga
kontraktor. Caj hendaklah
Pendawaian permukaan 3M dibayar terus kepada kontraktor
secara tunai.
Pendawaian melalui siling*
*Caj tidak termasuk kos pemasangan pendawaian standard (Kabel gentian dalaman, RJ45
dan RJ11) yang melebihi 15 meter. Sila rujuk harga di dalam jadual pemasangan standard.
Sebarang permintaan untuk pendawaian semula selepas
pemasangan pertama dibuat akan dikenakan caj sebanyak RM150.
Caj penggunaan telefon dan mana-mana Perkhidmatan Nilai
Tambah akan dicaj berasingan. Jangka masa kontrak standard
adalah 24 bulan.
2. Caj pemasangan agak tinggi. Bagaimana anda memperoleh jumlah
ini untuk caj langganan?
• Caj adalah setara dengan kos yang terlibat. Seperti yang anda tahu,
UniFi adalah perkhidmatan yang dibekalkan melalui sambungan
gentian terus ke kediaman dan proses pemasangannya lebih
rumit. Ia memerlukan pekerja berkemahiran tinggi yang cekap
dalam teknikal dan peralatan yang canggih. Justeru, waktu kerja
yang lama diperlukan untuk memastikan kerja pemasangan yang
mungkin mengambil masa antara 3 hingga 4 jam, yang tepat dan
berkualiti.
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• Lantaran itu, kami percaya caj pemasangan adalah berpatutan.
3. Berapa lama masa yang diperlukan untuk pemasangan dan ujian?
• Anggaran 3 hingga 4 jam, bergantung pada jenis kediaman dan
kesensitifan alam serta kerumitan pemasangan gentian optik.
• Pemasangan melibatkan kajian tapak, penyaluran, perpaipan,
kerja elektrikal dan konfigurasi peralatan.
4. Adakah TM membenarkan pelanggan melantik kontraktor mereka
sendiri untuk melakukan kerja pendawaian dalaman?
• Untuk memastikan hanya perkhidmatan berkualiti tinggi diberikan
kepada pelanggan, TM tidak membenarkan kontraktor yang tidak
bertauliah melakukan pemasangan perkhidmatan. Hanya TM
atau agen yang dilantiknya boleh memasang sambungan gentian
optik di kediaman pelanggan.
• Pelanggan yang ingin membuat peningkatan tambahan kepada
pendawaian dalaman mereka boleh menggunakan khidmat
kontraktor pihak ketiga selepas TM menyelesaikan pemasangan
dan telah menguji bahawa perkhidmatan berfungsi dengan baik
dan berkualiti tinggi.
5. Apa yang perlu saya lakukan sekiranya peralatan UniFi saya rosak?
Gantian percuma akan dilakukan sekiranya kerosakan ketika proses
pengeluaran berlaku dalam tempoh jaminan. Apabila tempoh jaminan
tamat, pelanggan bertanggungjawab untuk menggantikan atau
memperbaiki peralatan yang rosak itu sendiri. Untuk perkhidmatan
pelanggan, hubungi Pusat Khidmat Pelanggan TM di 100.
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6. Bagaimana jika saya ingin memindahkan perkhidmatan UniFi saya?
Adakah sebarang caj yang perlu saya bayar?
Permintaan pemindahan boleh dibuat di TMpoint terpilih atau melalui
Pusat Khidmat Pelanggan TM. Penyambungan semula di kawasan
baru adalah tertakluk kepada kesediaan perkhidmatan. Yuran
pemindahan sebanyak RM300 akan dikenakan.
7. Saya ingin mengubah lokasi peralatan UniFi saya daripada ruang
tamu ke bilik tidur. Adakah sebarang caj tambahan yang dikenakan
untuk pendawaian saya?
Ya, anda boleh berbuat demikian. Walau bagaimanapun, anda akan
dikenakan caj sebanyak RM150 untuk pendawaian semula dan yuran
sokongan on-site sebanyak RM50. Terdapat caj tambahan bagi
tambahan panjang kabel jika ia lebih daripada apa yang disediakan
di bawah proses pemasangan standard. Sila rujuk jadual di bawah.
Pendawaian Pemasangan Caj Tambahan
Standard (RM200)* (jika perlu)
≤ 15m Kabel RJ11 BTU – Telefon DECT > 15m Caj: RM15/5m
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Pemasangan Pilihan
Tiang luar ke FTB melalui pendawaian
di atas permukaan atau bawah tanah Tertakluk kepada sebut harga
kontraktor. Caj hendaklah
Pendawaian permukaan 3M dibayar terus kepada kontraktor
secara tunai.
Pendawaian melalui siling*
*Caj tidak termasuk kos pemasangan pendawaian standard (Kabel gentian dalaman, RJ45
dan RJ11) yang melebihi 15 meter. Sila rujuk harga di dalam jadual pemasangan standard.
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12 HUBUNGI KAMI
www.tm.com.my
help@tm.com.my
UniFi-C/V06/07/12
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